BORD GAIS ENERGY THEATRE JOB DESCRIPTION JOB TITLE: REPORTS TO:
Private Members Club VENUE: Bord Gais Energy Theatre Account Manager Operations Manager & Head of Department
JOB PURPOSE To efficiently manage the Private Clubs membership database & retention
KNOWLEDGE/EXPERIENCE/SKILLS NEEDED ESSENTIAL DESIRABLE • • • • •
The ability to work effectively to deadlines Being a team player Willing to show initiative Good motivational skills The ability to prioritise and manage several different tasks at once Great attention to detail An ability to remain calm under pressure Good common sense and logical thinking Strong interpersonal skills Maintaining a clean and enjoyable working environment 3 years previous Account Manager experience A polite, friendly and diplomatic manner Proficiency in MS Office Excellent communication skills, both written and verbal Good negotiation skills The ability to generate ideas An excellent understanding of client care The ability to relate to a wide range of people
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Interest in theatre Experience in PCI / Archtics / or other box office ticketing systems Desire to work within a commercial theatre environment. Problem solving mind set Experience in mail merge marketing Personal Account management
PRINCIPAL ACCOUNTABILITIES • • • • • • • • • • •
Liaising with members in order to identify their needs and ensure retention of membership Maintaining a good understanding of clients and their business strategies Dealing with client requests via phone and email Ensuring renewals of membership are processed on time Managing members ticket holds in the CRM booking system Communicating client agendas to other members of staff Acting as the first point of contact for company clients Weekly and monthly reporting of members usage Managing VIP bookings Managing the development of members events and guest lists Review and develop retention processes
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This job description is not intended to be exhaustive and may be added to in the future depending on the needs of the business. Please send cover letter & C.V. to recruitment@bgetheatre.ie FAO: Shani Williams including subject Account Manager by 5pm Friday 27th of March.
Edited by: JR