BIBA barbering basics
YOUR FIRST DAY At BIBA Academy we want to make your first day as easy and exciting as possible. BIBA Academy opens its doors at 9.30am and closes approximately at 6.00pm every day. On your first day we ask you to arrive at 9.30am and go straight to the front desk, we will be there to start your day. First up is a quick tour of the BIBA Academy and a chance to sign in. You may put your gear away and have a coffee before the morning meeting which is held every morning for all students at 9:45am. After the morning meeting we will schedule you into a class. Patience, application and an open mind is the key to success. Just a word of warning if you arrive after 9:45am you will be considered late and will need to report to the office. There are three breaks each day, 10 minutes in the morning and afternoon and a 45 minute lunch break. Lunch can be purchased from a number of cafés/restaurants in Swanston Street. Your afternoon will consist of more classes and demonstrations. When your day is over we have a quick pack up time and you can sign out and make your way home. Should you have any queries at any stage throughout your day, please do not hesitate to speak to any of the Staff; we are here to help.
2017 ENROLMENT/COMMENCEMENT DATES In 2017 BIBA Academy take enrolments for the barbering course on the following dates: 5 days attendance (week commencing) 2017 1ST MAY 2017
STUDENT DRESS CODE The dress code of a hairdresser should be individual, but most importantly professional. It is very important to always present yourself well and be aware of current trends, as hairdressing is a part of the fashion industry and our clients expect us to be up to date! The following suggestions outline and specify details concerning every day general grooming and presentation: Do’s
Hair styled Clothes are clean and ironed Tasteful make up Sensible shoes Neat and clean nails
Don’ts
High heeled shoes Exposing too much skin Plain ponytails and sectioning clips holding your hair Excessively ripped clothes Revealing underwear Mid drift showing “Ugg” boots Tracksuit pants Unnatural fake tan lines Sunglasses worn on head Leggings instead of pants
The above requirements are a guideline with respect to the BIBA Dress Code and do include exceptions. Please consult with management if unsure. These guidelines are to promote and establish a stable, neat and professional code of dress that emphasizes pride in one’s own appearance and conduct.
BIBA Academy of Hair & Beauty Pty Ltd 236 Johnston St FITZROY 3065 P (03) 9415 8488
Version: Jan 2017
FACILITIES EQUIPMENT & LEARNING RESOURCES BIBA Academy 401 Swanston St, MELBOURNE At the BIBA Academy MELBOURNE we provide students with a number of facilities, equipment and resources including: Lockers Styling products Basins and work stations Microwave (to heat up lunches) Clients Student lunch area All students are required to look after their own equipment (tools for trade) supplied in the equipment kit. BIBA Academy is not responsible for any lost or stolen equipment.
COURSE FEE OUTLINE 2017 ENROLMENT
$290 Payable on enrolment to secure place
EQUIPMENT ASSESSMENT GUIDE/ ACTIVITY BOOK BARBERING TEXT BOOK
$982 $30 $120 *optional
TUITION
$4500
*Prices for books & equipment subject to change The tuition is to be paid:
In full prior to commencement OR pay first months instalment upfront and weekly instalments until the total tuition is reached in accordance with payment plan option below. The first month’s tuition is required prior to commencing the course and is non-refundable.
PAYMENT PLAN OPTION
ATTENDANCE
COURSE DURATION
WEEKLY INSTALLMENTS
TOTAL TUITION
5 DAYS/WEEK
10 weeks
$450.00 per week
$4500.00
Classes operate Monday – Friday Start 9:45am – 5:00pm/6:00pm Prior commencement we require the following payments: Enrolment fee = $290 (non-refundable) Equipment = $982 *subject to change Assessment Guide/activity book = $30*subject to change Text Book = $120 (optional & non-refundable) Tuition first months payment = $1800 (non-refundable) If you would like to vary the above situation, please contact the office so we can personalise your payment plan. The payment arrangements and course duration may be changed during your course upon written application.
BIBA Academy of Hair & Beauty Pty Ltd 236 Johnston St FITZROY 3065 P (03) 9415 8488
Version: Jan 2017
BARBERING EQUIPMENT LIST Students are able to source their own equipment and text books. Otherwise the full kit listed below is available from BIBA Academy for the cost of $982.00* Items are also sold separately in the BIBA Academy Office. 1 Cutting comb Clippers (with attachments) 1 Packet sectioning clips Water spray Hairdryer Face/neck brush Vent brush 1 Note book and pen 1 Large tooth comb BIBA T-shirt 1 Men’s mannequin head (real hair) Barbering Text Book 1 Clamp BIBA Academy duffle bag 1 Pouch Neck trimmers Scissors (mannequin & client scissors) Tapering combs (x3)
E a c h s t u d e n t
MUST have all above equipment in order to start the course. Students are welcome to source out their own equipment from any hairdressing supplier. Otherwise the above kit is available from the BIBA Academy office sold separately.
INTRODUCTION TO THE BARBERING BASICS COURSE The barbering course is based on the men’s component of Certificate III in Barbering course. The course involves approx. 10 weeks of study. A Training barbershop has been established within the Academy, inviting the public to be models for the students. Here, the students service the models as they would in a regular barbershop. This enhances the student’s learning process and provides invaluable hands-on experience. 10% of the course is concentrating on theory/assessments and is taught via dvd presentations, lectures and live demonstrations. Students are required to take notes and/or complete head sheets. While it is important to understand the theoretical technicalities of our craft, we believe that ‘by doing we are achieving’. The other 90% is hands on practical tasks taking you through:
Sectioning patterns Shampoo/ basin services Scissor movement Consultation Traditional and classic men’s cutting techniques Scissor over comb Clipper over comb Clipper work Finishing techniques Neck shaving techniques Perform beard/moustache trims Finishing/styling techniques
Throughout your training you will be encouraged to develop a folio of images of particular looks you want to learn how to achieve. Your instructor will teach you how to break down the styles and explain the best way to achieve them. Assessments are conducted nearing the end of the course. Students can also ask to be assessed at any time should they wish to be challenged. Students will be and can be reassessed and tested throughout the term of their course to ensure their standard of work, confidence and readiness for their line of work and the industry’s changing environment is BIBA Academy of Hair & Beauty Pty Ltd 236 Johnston St FITZROY 3065 P (03) 9415 8488
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maintained. Students are not penalised for failing a task, however they will be asked to attempt it again until they reach a pass standard. We encourage our students to be completely professional whilst in the Training Salon and expect no less from them. Encouragement and guidance is given each step of the way and maximum flexibility and care is demonstrated by the instructors. By doing so, we can ensure that each student is given every opportunity to complete the course successfully. Completion of the course within the 10 week duration will depend on the individual’s display of competency on an ongoing basis, After all, it is the student’s course and the course itself albeit with strict guidance and direction is after all, directed by the student. .
STUDENT COMPLAINT/APPEALS HANDLING POLICIES AND PROCEDURES The following framework has been prepared as a means to have problems experienced trainees addressed immediately, effectively, professionally and confidentially. The policy provides an avenue for most complaints to be addressed. However, in some cases, alternative measures need to be explored because of individuals and merits of each case. BIBA Academy encourages parties to approach a complaint with an open view and to attempt to resolve problems through discussion and conciliation.
PROCEDURE:
BIBA Academy will attempt to resolve all verbal and/or written client complaints initially through discussion and conciliation in the manner as follows:
1. 2. 3. 4. 5.
Document complaint and generate appeal; Where required the complaint will be considered by an independent source; Each party may be accompanied and assisted by a support person (third party) at any relevant meetings; Outcomes of the grievance must be documented and the client is to be informed immediately of the outcomes and the reasons for the decision; Each complainant or appellant has an opportunity to formally present his/her case at no cost to him/herself.
The administrator is assigned the responsibility of managing all client complaints and grievances
The administrator develops a company Complaints/Grievances Register which will allow identification and detail of the following issues; - Date complaint received - Nature of complaint - Date/s when course of complaint occurred (ensuring that the process commenced within 10 working days of the formal lodgement of the complaint or appeal) - Determined resolution - Date of resolution - Attachments (if applicable)
The above process will commence within 10 working days of the formal lodgement of the complaint or appeal and supporting information and all reasonable measures will be taken to finalise the process as soon as practicable. If the student is not satisfied with the result or conduct of the internal complaint handling and appeals process, BIBA Academy will give the right to access the external complaint/appeals process at minimum or no cost to the student. If the student chooses to access the complaints/appeals process BIBA Academy will maintain the student enrolment while the complaints and appeals process is ongoing.
BIBA Academy of Hair & Beauty Pty Ltd 236 Johnston St FITZROY 3065 P (03) 9415 8488
Version: Jan 2017
If the internal or any external complaint handling or appeal process results in a decision that supports the student, BIBA Academy will immediately implement any decision and/or corrective and preventative action required and will advise the student of the outcome.
EXTERNAL PROCEDURE Where a grievance cannot be resolved through discussion and conciliation BIBA Academy acknowledge the need for an appropriate, external and independent agent to meditate between the parties. The Independent agent is the Hairdressing and Industry Association (HBIA) director Sandra Campatelli. Contact details: Suite 207 737 Burwood Rd HAWTHORN Phone: (03) 9321 5000 The student will be advised by the Administrator that they must contact HBIA within 5 working days of the date of written statement of the outcome of the Internal Complaints and Appeals process. The student will also be advised that there will be minimal or no cost to themselves. BIBA Academy will also advise the student that ACPET “will only consider additional compassionate or compelling grounds” relating to their case. Where the student elects to access the External complaints and appeals process then Administration forwards the documentation from the Internal Complaints and Appeals committee to HBIA.
COMPLAINTS All complaints will be approached with an open view and to attempt to resolve problems through discussion and conciliation with appropriate personnel. PROCEDURE (INTERNAL): The administrator documents any written grievances in the Complaints/Grievances Register and resolves the problem fairly and equitably within the nominated time frame. If the administrator is not able to resolve the grievance, he/she redirects the matter to an established Management Committee, comprising of 2 Company Directors and a nominated client representative. The resolution is also documented in the Register. The complainant may be accompanied and assisted by a support person (third party) at all meetings If the grievance is still unable to be resolved, the administrator contacts and arranges for an appropriate external and independent agent to act as a mediator between the two parties If a grievance is associated with assessment results, the administrator, in consultation with the assessor/trainer, reviews the initial assessment and/or identifies alternative assessment methods, and notifies the trainee accordingly Each complainant has the opportunity to formally present his or her case at minimal or no cost to him or herself.
APPEALS PROCEDURE: Upon resolution of a complaint or grievance, the client/student may wish to dispute the outcome of a resolution/assessment and seek reassessment. All appeals are requested to be submitted in writing. The administrator documents appeal details in the BIBA Appeals Register. If the appeal is in respect to an assessment, the administrator arranges for a reassessment to occur within a reasonable timeframe by an independent third party assessor and to enable the appellant to formally present his/her case. This is designed to ensure fairness and consistency and underpins the continuous improvement process. If the appeal is to dispute the outcome of a grievance, other than an assessment, administrator consults with the Director and the appeal will be scheduled to be heard by an independent person or panel inviting the appellant to formally present his/her case. Each party may be accompanied and assisted by a support person (third party). Upon a decision being made, the administrator arranges for the appellant to be provided with a written statement of the appellant outcome, including reasons for decision. All decisions are documented by the administrator in the Appeals Register and filed in the students person file. Each appellant has the opportunity to formally present his or her case at minimal or no cost to him or herself.
BIBA Academy of Hair & Beauty Pty Ltd 236 Johnston St FITZROY 3065 P (03) 9415 8488
Version: Jan 2017
CHILD SAFETY BIBA ACADEMY CHILD SAFE POLICY AND STATEMENT OF COMMITMENT Our organisation is committed to child safety. We want children to be safe, happy and empowered. We support and respect all children, as well as our staff. We are committed to the safety, participation and empowerment of all children. We have zero tolerance of child abuse, and all allegations and safety concerns will be treated very seriously and consistently with our robust policies and procedures. We have legal and moral obligations to contact authorities when we are worried about a child’s safety, which we follow rigorously. Our organisation is committed to preventing child abuse and identifying risks early, and removing and reducing these risks. Our organisation has robust human resources and recruitment practices for all staff. Our organisation is committed to regularly training and educating our staff on child abuse risks. We support and respect all children, as well as our staff. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability. We have specific policies, procedures and training in place that support our leadership team, staff to achieve these commitments. If you believe a child is at immediate risk of abuse phone 000. Our children This policy is intended to empower children who are vital and active participants in our organisation. We involve them when making decisions, especially about matters that directly affect them. We listen to their views and respect what they have to say. We promote diversity and tolerance in our organisation, and people from all walks of life and cultural backgrounds are welcome. In particular we: •
promote the cultural safety, participation and empowerment of Aboriginal children
• promote the cultural safety, participation and empowerment of children from culturally and/or linguistically diverse backgrounds •
ensure that children with a disability are safe and can participate equally.
Our staff This policy guides our staff on how to behave with children in our organisation. All of our staff must agree to abide by our code of conduct which specifies the standards of conduct required when working with children. All staff, as well as children and their families, are given the opportunity to contribute to the development of the code of conduct. Training and supervision BIBA Academy of Hair & Beauty Pty Ltd 236 Johnston St FITZROY 3065 P (03) 9415 8488
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Training and education is important to ensure that everyone in our organisation understands that child safety is everyone’s responsibility. Our organisational culture aims for all staff (in addition to parents/carers and children) to feel confident and comfortable in discussing any allegations of child abuse or child safety concerns. We train our staff to identify, assess, and minimise risks of child abuse and to detect potential signs of child abuse. We also support our staff through ongoing supervision to: develop their skills to protect children from abuse; and promote the cultural safety of Aboriginal children, the cultural safety of children from linguistically and/or diverse backgrounds, and the safety of children with a disability. New employees will be supervised regularly to ensure they understand our organisation’s commitment to child safety and that everyone has a role to play in protecting children from abuse, as well as checking that their behaviour towards children is safe and appropriate (please refer to BIBA Academy’s code of conduct to understand appropriate behaviour further). Any inappropriate behaviour will be reported through appropriate channels, including the Department of Health and Human Services and Victoria Police, depending on the severity and urgency of the matter. Recruitment We take all reasonable steps to employ skilled people to work with children. We develop selection criteria and advertisements which clearly demonstrate our commitment to child safety and an awareness of our social and legislative responsibilities. Our organisation understands that when recruiting staff we have ethical as well as legislative obligations. We actively encourage applications from Aboriginal peoples, people from culturally and/or linguistically diverse backgrounds and people with a disability. All people engaged in child-related work, are required to hold a Working with Children Check and to provide evidence of this Check. We carry out reference checks and police record checks to ensure that we are recruiting the right people. Police record checks are used only for the purposes of recruitment and are discarded after the recruitment process is complete. We do retain our own records (but not the actual criminal record) if an applicant’s criminal history affected our decision making process. If during the recruitment process a person’s records indicate a criminal history then the person will be given the opportunity to provide further information and context. Fair procedures for personnel The safety and wellbeing of children is our primary concern. We are also fair and just to personnel. The decisions we make when recruiting, assessing incidents, and undertaking disciplinary action will always be thorough, transparent, and based on evidence. We record all allegations of abuse and safety concerns using our incident reporting form, including investigation updates. All records are securely stored. If an allegation of abuse or a safety concern is raised, we provide updates to children and families on progress and any actions we as an organisation take. Privacy All personal information considered or recorded will respect the privacy of the individuals involved, whether they be staff, clientelle, parents or children, unless there is a risk to someone’s safety. We have safeguards and practices in place to ensure any personal information is protected. Everyone is entitled to know how this information is recorded, what will be done with it, and who will have access to it. BIBA Academy of Hair & Beauty Pty Ltd 236 Johnston St FITZROY 3065 P (03) 9415 8488
Version: Jan 2017
Legislative responsibilities Our organisation takes our legal responsibilities seriously, including: • Failure to disclose: Reporting child sexual abuse is a community-wide responsibility. All adults in Victoria who have a reasonable belief that an adult has committed a sexual offence against a child under 16 have an obligation to report that information to the police. • Failure to protect: People of authority in our organisation will commit an offence if they know of a substantial risk of child sexual abuse and have the power or responsibility to reduce or remove the risk, but negligently fail to do so. •
Any personnel who are mandatory reporters must comply with their duties.
Risk management In Victoria, organisations are required to protect children when a risk is identified (see information about failure to protect above). In addition to general occupational health and safety risks, we proactively manage risks of abuse to our children. We have risk management strategies in place to identify, assess, and take steps to minimise child abuse risks, which include risks posed by physical environments (for example, any doors that can lock), and online environments (for example, no staff is to have contact with a child in organisations on social media). Regular review This policy will be reviewed every two years and following significant incidents if they occur. We will ensure that families and children have the opportunity to contribute. Where possible we do our best to work with local Aboriginal communities, culturally and/or linguistically diverse communities and people with a disability. Allegations, concerns and complaints Our organisation takes all allegations seriously and has practices in place to investigate thoroughly and quickly. Our staff are trained to deal appropriately with allegations. We work to ensure all children, families, staff know what to do and who to tell if they observe abuse or are a victim, and if they notice inappropriate behaviour. We all have a responsibility to report an allegation of abuse if we have a reasonable belief that an incident took place (see information about failure to disclose above). If an adult has a reasonable belief that an incident has occurred then they must report the incident. Factors contributing to reasonable belief may be: • A child states they or someone they know has been abused (noting that sometimes the child may in fact be referring to themselves) •
Behaviour consistent with that of an abuse victim is observed
•
Someone else has raised a suspicion of abuse but is unwilling to report it
•
observing suspicious behaviour.
BIBA ACADEMY PROCEDURE FOR CHILD SAFETY If an allegation of abuse or a safety concern is raised please report immediately to BIBA Academy management/report to Biba academies child safety officer (Alex Heath) and complete an incident report. BIBA Academy of Hair & Beauty Pty Ltd 236 Johnston St FITZROY 3065 P (03) 9415 8488
Version: Jan 2017
BIBA Academy has an incident report for child safety which is accessible to all staff and students from the Biba Academy office.
All reports of child abuse are taken very seriously and will be dealt with respectfully, discreetly and in accordance with the Victorian child safety standards.
The disclosure will be reported accurately to the police/child protection. And the record will be stored securely.
See CODE OF CONDUCT in welcome folder regarding child safety
CHILD SAFETY CODE OF CONDUCT All personnel of BIBA Academy of hair & beauty are responsible for supporting the safety, participation, wellbeing and empowerment of children by:
adhering to BIBA Academies child safe policy at all times / upholding BIBA Academies statement of commitment to child safety at all time
taking all reasonable steps to protect children from abuse
treating everyone with respect
listening and responding to the views and concerns of children, particularly if they are telling you that they or another child has been abused and/or are worried about their safety or the safety of another
promoting the cultural safety, participation and empowerment of Aboriginal children (for example, by never questioning an Aboriginal child’s self-identification)
promoting the cultural safety, participation and empowerment of children with culturally and/or linguistically diverse backgrounds (for example, by having a zero tolerance of discrimination)
promoting the safety, participation and empowerment of children with a disability (for example, during personal care activities)
ensuring as far as practicable that adults are not left alone with a child
reporting any allegations of child abuse to BIBA Academies Child Safety Officer Alex Heath / leadership, and ensure any allegation to reported to the police or child protection
reporting any child safety concerns to BIBA Academies Child Safety Officer Alex Heath] / leadership
if an allegation of child abuse is made, ensure as quickly as possible that the child(ren) are safe
Encouraging children to ‘have a say’ and participate in all relevant organisational activities where possible, especially on issues that are important to them.
STUDENT REFUND POLICY (fee-for-service)
All students paying enrolment and course fees for accredited courses offered by BIBA Academy will have all such fees deposited in an established Trust Account The Trust Account will be administered by the Managing Director of BIBA Academy in accordance with the Conditions of Registration. Course fees paid in advance are protected by The Student Tuition Assurance Scheme The enrolment fee is non–refundable All books and resources are non-refundable. All purchased tools and equipment are non-refundable. Students pay for the certificate. If the student completes the training sooner and before to nominated end date they must still pay the full tuition course amount to receive their certificate. Where the student withdraws from the course after commencement the first months tuition is nonrefundable Where the student withdraws from the course before the course commences, the student is required to give BIBA 4 weeks’ notice of withdrawal. In that instance, BIBA Academy will be entitled to retain the enrolment fee.
BIBA Academy of Hair & Beauty Pty Ltd 236 Johnston St FITZROY 3065 P (03) 9415 8488
Version: Jan 2017
UNIQUE STUDENT IDENTIFIER (USI) From January 2015 if you are undertaking nationally recognised training delivered by a registered training organisation you will need to have a Unique Student Identifier (USI). A USI gives you access to your online USI account which is made up of ten numbers and letters. It will look something like this: 3AW88YH9U5. How to get a USI It is free and easy for you to create your own USI online. While you may create your own USI, training organisations are also able to create a USI for you. Training organisations should do this as part of the enrolment process when you begin studying. Where this service is provided, training organisations will let you know. Steps to create your USI The following steps show how you can create a USI: Step 1
Have at least one and preferably two forms of ID ready from the list below: Driver’s Licence Medicare Card Australian Passport Visa (with Non-Australian Passport) for international students Birth Certificate (Australian) Certificate Of Registration By Descent Citizenship Certificate Immi Card
IMPORTANT: To make sure we keep all of your training records together, the USI will be linked to your name as it appears on the form of ID you used to create the USI. The personal details entered when you create a USI must match exactly with those on your form of ID. If you do not have proof of ID from the list above, you can contact BIBA Academy administration about the other forms of ID they can accept to help you get a USI. Step 2 Have your personal contact details ready (e.g. email address, or mobile number, or address). Step 3 Visit the USI website at: www.usi.gov.au Step 4 Select the ‘Create a USI’ link and follow the steps. Step 5 Agree to the Terms and Conditions. Step 6 Follow the instructions to create a USI – it should only take a few minutes. Upon completion, the USI will be displayed on the screen. It will also be sent to your preferred method of contact. Step 7
You should then write down the USI on the enrolment form and keep it somewhere handy and safe.
PEOPLE WITH DISABILITIES People with a disability are encouraged to participate in government funded training courses. If under certain circumstances or disability a student may be finding it difficult to progress through training, we at BIBA are always open to help students accommodate any special requirements they might need.
BIBA Academy of Hair & Beauty Pty Ltd 236 Johnston St FITZROY 3065 P (03) 9415 8488
Version: Jan 2017
WHERE IS BIBA ACADEMY MELBOURNE? - MAP
BIBA Academy 401 Swanston Street MELBOURNE BIBA Academy is conveniently located with easy access to public transport and all day parking if required. Please note that parking is limited in the city. BIBA Academy is conveniently located just minutes from Melbourne Central Station for train connections and all trams that travel along Swanston Street. If you have any troubles locating us please do not hesitate to call the academy for directions on 9663 3327.
BIBA Academy of Hair & Beauty Pty Ltd 236 Johnston St FITZROY 3065 P (03) 9415 8488
Version: Jan 2017
WHERE IS BIBA ACADEMY FITZROY? - MAP
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BIBA Academy 236 Johnston Street FITZROY BIBA Academy is conveniently located with easy access to public transport and free parking. All day parking is available in Gore St. BIBA Academy is also a short ride on public transport from the city or suburbs. The number 112 tram travels up Collins St in the city. The tram turns into Brunswick St from Victoria Parade, Get off at Johnston St and walk right. BIBA Academy is only a 5 minute walk from Brunswick St. From Parliament Station in the city catch the 86 tram. The tram turns into Smith St from Gertrude St. Get off at Johnston St. BIBA Academy is only a 1 minute walk from this stop. The 200 bus provides access to all students from the Eastern suburbs and city. The bus travels up Johnston from Hoddle St. Get off at Smith St. BIBA Academy is only a 1 minute walk. If you have any troubles locating us please do not hesitate to call the academy for directions on 9415 8488. Please note that on street parking in the Fitzroy area is extremely limited. We would suggest parking at the Coles Supermarket on near the corner of Fitzroy ST and Johnston Street Fitzroy. Parking is available on the rooftop all day for a fee of approx. $8. BIBA Academy of Hair & Beauty Pty Ltd 236 Johnston St FITZROY 3065 P (03) 9415 8488
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Version: Jan 2017