Ingles turístico II by Biblioteca ULPGC

Manuales Docentes Grado en Turismo Pilar de Juan González

Inglés Turístico II

UNIVERSIDAD DE LAS PALMAS DE GRAN CANARIA

Vicerrectorado de Profesorado y Planificación Académica

2016

Manuales Docentes Grado en Turismo

27 • Inglés Turístico II

Pilar de Juan González © de la edición:

Vicerrectorado de Profesorado y Planificación Académica UNIVERSIDAD DE LAS PALMAS DE GRAN CANARIA

Primera edición, 2016 ISBN:

978-84-9042-269-4

Depósito Legal: GC 502-2016

Diseño y maquetación:

Servicio de Publicaciones y Difusión Científica UNIVERSIDAD DE LAS PALMAS DE GRAN CANARIA

Impresión:

Servicio de Reprografía, Encuadernación y Autoedición UNIVERSIDAD DE LAS PALMAS DE GRAN CANARIA

Impreso en España. Printed in Spain

Queda rigurosamente prohibida, sin la autorización escrita de los titulares del «Copyright», bajo las sanciones establecidas por las leyes, la reproducción parcial o total de esta obra por cualquier medio o procedimiento, comprendidos la reprografía y el tratamiento informático.

Índice

PRESENTATION .................................................................................................................................9 INTRODUCTION TO THE SUBJECT ...............................................................................................11 UNIT 1. HOTEL FACILITIES AND SERVICES ...............................................................................17 INTRODUCTION ................................................................................................................................19 OBJECTIVES .....................................................................................................................................19 DIAGRAM OF CONTENTS .................................................................................................................20 CONTENTS ........................................................................................................................................20 1. Star rating system .......................................................................................................................20 2. Hotel facilities and services ......................................................................................................22 2.1. Word stress patterns ..........................................................................................................25 3. Describing and comparing hotels ............................................................................................27 3.1. Adjectives: categories and order......................................................................................27 3.2. Compound adjectives........................................................................................................29 3.3. Prepositions of place and time........................................................................................30 3.4. Comparative and superlative patterns ............................................................................37 SOLUTIONS........................................................................................................................................48 ACTIVITY ...........................................................................................................................................58 BIBLIOGRAPHY .................................................................................................................................59 SELF-ASSESSMENT TEST ..................................................................................................................60 SOLUTIONS TO SELF-ASSESSMENT TEST .........................................................................................64 GLOSSARY .........................................................................................................................................65 UNIT 2. TOURIST SERVICES .........................................................................................................69 INTRODUCTION ................................................................................................................................71 OBJECTIVES .....................................................................................................................................71 DIAGRAM OF CONTENTS .................................................................................................................72

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CONTENTS ........................................................................................................................................72 1. Wake-up call service...................................................................................................................72 2. Giving information ....................................................................................................................73 2.1. Making recommendations and suggestions...................................................................74 2.2. Giving directions................................................................................................................77 2.3. The passive voice ...............................................................................................................79 3. Car hire.........................................................................................................................................84 3.1. Car insurance ......................................................................................................................84 3.2. Expressions.........................................................................................................................87 4. Pronunciation of vowels ...........................................................................................................90 5. Currency exchange .....................................................................................................................92 5.1. Expressions.........................................................................................................................92 SOLUTIONS........................................................................................................................................94 ACTIVITY.........................................................................................................................................102 BIBLIOGRAPHY ...............................................................................................................................103 SELF-ASSESSMENT TEST ................................................................................................................104 SOLUTIONS TO SELF-ASSESSMENT TEST .......................................................................................109 GLOSSARY .......................................................................................................................................110 UNIT 3. TOUR OPERATION ........................................................................................................115 INTRODUCTION ..............................................................................................................................117 OBJECTIVES ...................................................................................................................................117 DIAGRAM OF CONTENTS ...............................................................................................................118 CONTENTS ......................................................................................................................................118 1. Tour operators ..........................................................................................................................118 1.1 Creating package tours ..........................................................................................................119 2. Tour guiding..............................................................................................................................122 3. Modal auxiliary verbs...............................................................................................................125 3.1. Modal verbs: obligation, permission and ability .........................................................126 3.2. Modal verbs: certainty, probability and possibility .....................................................129 3.3. Speech work: contracted forms of modals and auxiliaries .......................................132 4. Fam trips....................................................................................................................................132 5. The passive voice (cont.).........................................................................................................134 SOLUTIONS .....................................................................................................................................136 ACTIVITY.........................................................................................................................................143 BIBLIOGRAPHY ...............................................................................................................................144 SELF-ASSESSMENT TEST ................................................................................................................145

Índice 7

SOLUTIONS TO SELF-ASSESSMENT TEST .......................................................................................148 GLOSSARY .......................................................................................................................................149 UNIT 4. DEALING WITH COMPLAINTS .....................................................................................153 INTRODUCTION ..............................................................................................................................155 OBJECTIVES ...................................................................................................................................155 DIAGRAM OF CONTENTS ...............................................................................................................156 CONTENTS ......................................................................................................................................156 1. Customer complaints...............................................................................................................156 1.1. Vocabulary ........................................................................................................................158 1.2. Structure: ‘Should have done’........................................................................................160 1.3. Structures with ‘too’ and ‘enough’ ................................................................................161 2. Handling complaints................................................................................................................163 2.1. Sympathetic sounding intonation patterns ..................................................................165 2.2. Structures: ‘have something done’ and ‘get someone to do something’.................167 2.3. Intensifying adverbs ........................................................................................................171 2.4. Letters and emails of apology .......................................................................................174 SOLUTIONS .....................................................................................................................................179 ACTIVITY.........................................................................................................................................186 BIBLIOGRAPHY ...............................................................................................................................187 SELF-ASSESSMENT TEST ................................................................................................................188 SOLUTIONS TO SELF-ASSESSMENT TEST .......................................................................................192 GLOSSARY .......................................................................................................................................193 UNIT 5. AROUND THE WORLD ..................................................................................................197 INTRODUCTION ..............................................................................................................................199 OBJECTIVES ...................................................................................................................................199 DIAGRAM OF CONTENTS ...............................................................................................................200 CONTENTS ......................................................................................................................................200 1. Cultural diversity.......................................................................................................................200 1.1. The British and the American cultures ........................................................................203 1.2. British and American English........................................................................................205 2. Linking words expressing contrast and similarity ...............................................................212 3. The weather forecast ...............................................................................................................216 4. Relative sentences.....................................................................................................................220 4.1. Defining relative clauses .................................................................................................221 4.2. Non-defining relative clauses.........................................................................................223

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SOLUTIONS .....................................................................................................................................226 ACTIVITY.........................................................................................................................................233 BIBLIOGRAPHY ...............................................................................................................................235 SELF-ASSESSMENT TEST ................................................................................................................236 SOLUTIONS TO SELF-ASSESSMENT TEST .......................................................................................239 GLOSSARY .......................................................................................................................................240 UNIT 6. SELLING HOLIDAYS ......................................................................................................243 INTRODUCTION ..............................................................................................................................245 OBJECTIVES ...................................................................................................................................245 DIAGRAM OF CONTENTS ...............................................................................................................246 CONTENTS ......................................................................................................................................246 1. Vocabulary: departing and arriving .......................................................................................246 2. Tag questions ............................................................................................................................249 2.1. Intonation in questions and tag questions...................................................................252 3. Selling flight tickets ..................................................................................................................253 4. Adjectives ending in ‘–ing’ and ‘–ed’.....................................................................................255 5. Selling holidays .........................................................................................................................256 6. Adverbs ‘so’ and ‘such’............................................................................................................257 7. Describing itineraries...............................................................................................................259 8. Travel agency letters and emails.............................................................................................262 SOLUTIONS .....................................................................................................................................266 ACTIVITY.........................................................................................................................................273 BIBLIOGRAPHY ...............................................................................................................................276 SELF-ASSESSMENT TEST ................................................................................................................277 SOLUTIONS TO SELF-ASSESSMENT TEST .......................................................................................281 GLOSSARY .......................................................................................................................................282

Presentation

Hace mil años se fundaron las primeras universidades en Europa y algunas de ellas aún perduran, demostrando su capacidad de pervivencia y adaptación a lo largo del tiempo. La Universidad de Las Palmas de Gran Canaria, sin embargo, no es una institución de enseñanza superior que hunda sus raíces en el Medievo. Desde su creación en 1989, la ULPGC se ha convertido en una universidad pública consolidada, en cuyas aulas se pueden estudiar todas las grandes áreas del saber, como muestra la amplia oferta académica de títulos de grado, posgrado y doctorado. La relativa juventud de la Universidad de Las Palmas de Gran Canaria le ha permitido avanzar con paso decidido en la implantación de las Tecnologías de la Información y la Comunicación (TIC). Mientras otras universidades españolas con mayor tradición aún no han hecho más que tímidos avances en la incoporación de las TIC como apoyo a la enseñanza presencial, nuestra Universidad, desde hace ya varios años, no sólo ha apostado por su utilización, sino que incluso, ha sabido aprovechar estos progresos tecnológicos para ofertar algunas enseñanzas en modo no presencial. El resultado es ya bien conocido por los cientos de estudiantes, tanto nacionales como extranjeros, que están cursando algunas de las titulaciones oficiales que la Universidad de Las Palmas de Gran Canaria oferta a través de su Estructura de Teleformación. En la actualidad, la ULPGC oferta titulaciones oficiales en la modalidad no presencial, que han permitido acercar nuestra Universidad a aquellos estudiantes que, por razones geográficas o por falta de disponibilidad horaria, no pueden acercarse de forma presencial a nuestras aulas. Paralelamente, se ha ido incrementando la oferta de estudios de posgrado y los títulos propios, también en la modalidad de enseñanza no presencial. A pesar de los avances tecnológicos en el acceso a la información por parte de los estudiantes, somos conscientes de que los manuales y las guías docentes constituyen una pieza clave en el sistema de enseñanza universitaria no presencial. Nuestra Universidad ha sabido apostar por la edición de estos materiales didácticos, realizados por los expertos universitarios que imparten estas materias en el Campus Virtual de la ULPGC. No quiero dejar pasar la oportunidad para agradecer a sus autores la profesionalidad y el empeño que han puesto en la realización de estas obras. Nadie puede asegurar cuántas de las universidades actuales pervivirán, no ya dentro de mil años, sino siquiera dentro de unas decenas de años. Pero no me cabe la menor duda de que, en el inmediato futuro que nos aguarda, aquellas instituciones universitarias que no sepan

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rentabilizar la utilización de las Tecnologías de la Información y la Comunicación, pueden comprometer seriamente su desarrollo inmediato. En este sentido, desde la Universidad de Las Palmas de Gran Canaria, podemos sentirnos satisfechos por el trabajo realizado hasta la fecha, aunque somos conscientes de que el camino por recorrer en los próximos años es prometedor. José Regidor García RECTOR

Introduction to the subject

PRESENTATION Inglés Turístico II is a 6 credit basic subject, and it is taught in the second semester of the first year. It is part of the programme of the Degree in Tourism. Inglés Turístico II follows on from Inglés Turístico I. The conception of this subject is based on the consolidation and broadening of the skills and knowledge acquired in Inglés Turístico I. Just like Inglés Turístico I and Inglés Turístico III, this course is part of what is known as English for Specific Purposes, in particular, English for Tourism. This is why every unit deals with an area or topic related to the tourism world presenting different situations in which the language used is analysed and practised. This subject is based on a pragmatic approach to the language, so it is an essentially practical course. The theory, whether it be grammar, lexis or phonetics, is dealt with through clear explanations together with numerous examples. On some occasions, the theory might even be reached through the practice, which means that some exercises are devised to help the student observe a certain feature in a segment of language so that a specific use of the language can be deduced (‘consciousness-raising activities’). The practical nature of this course is also shown by the large number of exercises included in every unit, whose aim is, both to check the full understanding of the previous explanation and to practise that aspect of the language in order to facilitate its acquisition and assimilation. Besides, the activities presented at the end of each unit also insist on this last point, as they allow both the teacher and the student to check the level of understanding and acquisition of the content in question. All the units include several exercises to practise listening comprehension and pronunciation. This is why this book comes with an audio CD containing all the recordings necessary for those exercises. Besides, one of the compulsory activities under assessment is a listening comprehension while another is an activity of oral expression. The general goal of this subject is that students should acquire the capacity to use the English language correctly and appropriately according to the context in different communicative situations. That is to say that they should achieve the adequate communicative competence to be able to manage specific situations similar to those dealt with in the units without difficulty. These situations belong to the areas and topics studied, namely the hotel –its facilities and

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services–, some tourist services, tour operators, travel agencies, different cultures of the world and handling complaints in all these sectors. OBJECTIVES OF THE SUBJECT Within the didactic framework described above, the development of the theoretical and practical contents of this subject pursues the following formative objectives: • Basic objectives – To use the language correctly and appropriately in different communicative situations. – To master English grammar at an upper-intermediate level (B2). – To correctly use the vocabulary and most frequent expressions in some sectors of Tourism: travel agencies, hotels and tour operators. – To be able to communicate correctly in specific situations belonging to the sectors of travel agencies, hotels and tour operators (B2). – To understand and write letters and other documents related to those sectors (B2). The content of the subject is divided into six units. Each one revolves around a specific sector of Tourism and deals with the grammatical, textual, cultural, lexical and phonetical content related to it. At the same time the language skills are practised, especially written expression and interaction, listening comprehension and reading comprehension. These contents tackle the following generic descriptors stated in the guidelines of the degree (memoria del título): – Hotel facilities: describing and comparing different types of accommodation; the adjective and types of adjectives, prepositions of place and comparative patterns (Unit 1). – Hotel services: car hire, foreign exchange, giving information, use of the passive voice (Units 1 and 2). – Tour operators: their role, the tasks and differences between them and travel agents; fam trips; modal verbs (use and grammatical rules) (Unit 3). – Difficult situations: handling oral and written complaints; should have done; intensifying adverbs (Unit 4). – Cultures of the world: British and American cultures and linguistic differences; linking expressions that express contrast and similarity; relative sentences; description of the weather (Unit 5). – Travel agencies: booking, selling and changing tickets, selling package holidays; documents and letters used at travel agencies; organising itineraries; tag questions, so and such; adjectives ending in –ing and –ed (Unit 6).

Introduction to the subject 13

DIAGRAM OF THE SUBJECT

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Introduction to the subject 15

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SYMBOLS AND ABBREVIATIONS USED IN THIS BOOK Adj. Adv. AmE BrE t.o. 

*... ... /... (...) [:]

Adjective Adverb American English British English Tour operator Audio recording in the CD Incorrect Both forms are correct Optional Long sound