Dedicated efforts justify BIDV MetLife successes

HoAng DAn

BIDV MetLife leadership

BIDV MetLife continuously strives to pursue the mission of providing the best service to customers, particularly through such challenging times as the current pandemic, in order to raise the living standards of Vietnamese people.

During last year’s Covid-19 social distancing periods, BIDV MetLife received a number of claims for insurance benefits under the circumstances of limited travel and difficulties in the verification process. Taking responsibility and keeping the ethos of always putting clients’ interest first, BIDV MetLife overcame such limitations, quickly collected documents, made claim decisions, and made payments on behalf of clients’ families as soon as the paperwork had been completed.

One particular client tragically had an accident and died in May, leaving behind their life partner and two school-aged children. BIDV MetLife staff quickly verified the information. After collating the results, the company decided to pay accidental death benefits as in the contract terms with the aim to promptly help the family stabilise after the unexpected event, and ensure the children were able to continue with their education.

Another client died suddenly while travelling abroad last year. The customer’s insurance contract did not specify the beneficiary – luckily, the client purchased life insurance from BIDV MetLife. After receiving the case, BIDV MetLife’s Benefit Department helped the client’s family complete the estate division agreement so that they could take advantage of the benefits as claimed in the contract.

Over the last six years, BIDV MetLife has paid almost VND36 billion (USD1.56 million) in insurance benefits. In 2020 alone, BIDV MetLife successfully resolved 5,790 cases, making payments amounting to around VND25.2 billion (USD1.1 million).

BIDV MetLife representatives received an AmCham CSR Recognition Award 2020

Since its establishment in 2014, the top priority and mission that BIDV MetLife has pursued is to strive to bring the best for customers, and ensure customer service quality in any and all circumstances.

while taking care of customers and ensuring their benefits, since entering the Vietnamese market BIDV MetLife has also utilised corporate social responsibility (CSR) programmes to contribute to the community’s sustainable development and ensure social security in places where the company operates.

Chief Executive Officer of BIDV MetLife Gaurav Sharma shared, “The employees, clients, partners, and the community are our top priorities. we pursue the goal of “always with you, building a more confident future”, and turn this goal into a foundation to build a better and more humane future. Therefore, we always do our best to ensure that customers benefit as well as aiming at sustainable social activities, contributing to creating positive change for Vietnamese people.”

BIDV MetLife has coordinated with BIDV branches in various provinces to jointly implement initiatives for the community such as awarding scholarships, donating bicycles to underprivileged students who have shown great efforts to achieve excellent academic results, presenting new facilities to schools, and much more.

As a joint venture between MetLife Co., Ltd. (belonging to MetLife, the US’ leading life insurance corporation with 150 years of operation) and leading Vietnamese lender BIDV, BIDV MetLife participates in various CSR activities in the country with the budget mainly stemming from MetLife Foundation.

Since 2017, the Foundation, in collaboration with partners including Trick up, Plan International, Habitat for Humanity, CEP, Room to Read, and the Special Olympics have supported USD5 million through 10 initiatives and projects related to comprehensive finance.

Always showing a high degree of responsibility, BIDV MetLife has been honoured with a Corporate Excellence Award by Enterprise Asia – the leading non-governmental organisation on the continent in entrepreneurship – for pursuing the mission of providing the best service to customers, even during such challenging times as the present.

In addition to that, BIDV MetLife won the American Chamber of Commerce in Vietnam CSR Recognition Award 2020 in Hanoi last December. This was the fourth consecutive time that BIDV MetLife was bestowed the honour.