partners
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Dedicated efforts justify BIDV MetLife successes clients’ families as soon as the paperwork had been completed. One particular client tragically had an accident and died in May, leaving behind their life partner and two school-aged children. BIDV MetLife staff quickly verified the information. After collating the results, the company decided to pay accidental death benefits as in the contract terms with the aim to promptly help the family stabilise after the unexpected event, and ensure the children were able to continue with their education.
BIDV MetLife leadership
BIDV MetLife continuously strives to pursue the mission of providing the best service to customers, particularly through such challenging times as the current pandemic, in order to raise the living standards of Vietnamese people.
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uring last year’s Covid-19 social distancing periods, BIDV MetLife received a number of claims for insurance benefits under the circumstances of limited travel and difficulties in the verification process. Taking responsibility and keeping the ethos of always putting clients’ interest first, BIDV MetLife overcame such limitations, quickly collected documents, made claim decisions, and made payments on behalf of
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Another client died suddenly while travelling abroad last year. The customer’s insurance contract did not specify the beneficiary – luckily, the client purchased life insurance from BIDV MetLife. After receiving the case, BIDV MetLife’s Benefit Department helped the client’s family complete the estate division agreement so that they could take advantage of the benefits as claimed in the contract. Over the last six years, BIDV MetLife has paid almost VND36 billion (USD1.56 million) in insurance benefits. In 2020 alone, BIDV MetLife successfully resolved 5,790 cases, making payments amounting to around VND25.2 billion (USD1.1 million).
