Marcus Daly Memorial Hospital - Healthlines Winter 2014

Bitterroot Physicians Clinic - Now Open WINTER 2014

THE NEWSLETTER OF MARCUS DALY MEMORIAL HOSPITAL

Imaging Services New name, new technologies

Quality Care Close to Home

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Looking Back, Moving Forward Quality Care Close to Home

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A non-profit healthcare provider OUR MISSION:

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DALY

XCELLENCE

Our commitment to the Bitterroot Valley is quality, accessible, personalized healthcare.

BOARD OF DIRECTORS

Marcus Daly Memorial Hospital, 1931

With a new year it is time for reflection. In 1930, Margaret P. Daly, widow of the “Copper King” Marcus Daly, bestowed funds to Ravalli County that enabled Marcus Daly Memorial Hospital (MDMH) to open its doors on July 1, 1931. The original hospital was located on South 4th Street in the building that is now home to the Ravalli County offices. The original hospital had 7 physicians, 16 registered nurses and 12 nurse aides. The present MDMH on Westwood Drive was built in 1975. The facility opened with 14 physicians. Today, MDMH employs nearly 500 employees including 40 physicians on active or limited active status, and an additional 20 physicians as consulting, courtesy and associate staff.

MDMH is one of the largest employers in the Bitterroot Valley and remains true to its mission of providing quality, accessible and personalized healthcare to the residents of our valley. During the past year MDMH received 10 healthcare awards as well as recognition as one of the “Top 100 Critical Access Hospitals” in the nation.

The healthcare industry is rapidly changing with several new policies, rules and regulations. The dedicated MDMH team continues to navigate through these changes in healthcare that include implementation of the required medical electronic records, the ICD-10 coding system and most importantly, dealing with the delivery of healthcare mandated by the Affordable Care Act. We will continue to offer our patients award winning service, striving to make MDMH your healthcare home.

Happy New Year!

Donald L. Lodmell, PhD Chairman, MDMH Board of Directors

Don Lodmell, PhD - chairman Barbara Ackerman Walker Ashcraft, MD Bill Bean Gary Bedey Susannah Benjamin Donna Cooney Frederick Ilgenfritz, MD Brian Kelleher, MD John Ormiston James Owings, CPA John M. Bartos - ceo HOW ARE WE DOING?

We need your feedback for continuous improvement and want to hear from you. We welcome a letter or email detailing your patient care experience.

Excellent, good, bad, indifferent, let us know how we are doing!

If you receive a patient satisfaction survey asking you about your hospital stay, we would greatly appreciate it if you would complete the survey and return it, in the self addressed envelope.

We constantly strive to offer the very best care and customer service and appreciate your feedback.

Thank You. Patient Satisfaction Marcus Daly Memorial Hospital 1200 Westwood Drive Hamilton, MT 59840 www.mdmh.org

HealthLines is published as a service to the community. Material provided in HealthLines is obtained from a wide range of resources, including medical sources and healthcare authorities.

Question or comments about HealthLines:

Amy James-Linton Marketing Director 406.375.4589 • ajames@mdmh.org

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CONTENTS

contents

HealthLines

WINTER 2014

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FEATURE Bitterroot Physicians Clinic

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PHYSICIANS Welcome two new doctors

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HEALTHCARE Meet the Nurse Practitioners and Physician Assistants

8 On The Cover: Ashley Cramer, RT. With renovated facilities and expanded technologies, Imaging Services provides modern and comfortable diagnostics, close to home.

See the story on page 10.

For in-depth information about our services, medical staff, events, health information and more, visit: www.mdmh.org

FOUNDATION Capital campaign for a new ICU

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FACILITIES Imaging Services, new name, new facility

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TECHNOLOGY My Health and Online Bill Pay

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HEALTHY LIVING Make the most of your appointment

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NEWS Quality of Care Recognition

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EVENTS & CLASSES Calendar of Events

Peace of Mind…

“We have been going to Dr. Moreland for nearly 40 years for our healthcare. We have received the best of service,” said Bob. “If Doc Moreland is stumped, which he rarely is, he will refer us right to the specialist and the matter gets resolved.” “Judith and Karen, his nurses, upon our arrival greet us with smiles and they acknowledge us by first names,” shared Donna. “The girls have been exceptional.

They treat us so nicely and are efficient when doing their job. When you call with a problem, they get right on it.

When Dr. Moreland is not available, Dr. Ashcraft steps in and is terrific.” “Even when we are out snow birding in the winter, we know that we have access to our doctor in the event of an emergency; this gives us peace of mind,” said Bob and Donna Jensen. left: Donna and Bob Jensen, Dr. John Moreland

Quality Care Close to Home

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FEATURE

BITTERROOT PHYSICIANS CLINIC Bob and Donna Jensen with Judith Nordman, RN

“With the anticipation of healthcare reform, planning for the Bitterroot Physicians Clinic was imminent,” said Don Lodmell, PhD, Hospital Board Chairman. “Accessible and efficient healthcare are two key ingredients to the delivery of care in the new environment.” At the new Bitterroot Physicians Clinic the patients do not wait for long periods of time to get an appointment with a health care provider. For acute care patients same day appointments are available. Since the doors opened to the new clinic on August 23, 2013, the clinic has seen over 6,000 patients.

The Bitterroot Physicians Clinic was designed with the patient and medical provider in mind. It opened its doors with ten medical providers, a team of nurses, registration clerks and support staff ready to deliver quality care. By combining the Bitterroot Clinic and Physician Clinic into a new, larger, and more patient-centered facility, the patient experience has been enhanced. Karen Wolsky, RN, shared “We have moved into the 21st century! The space is new and beautiful. The location and design of the nurse’s station enhances the efficiency of our workflow.”

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The new Bitterroot Physicians Clinic has a total of twenty exam rooms, three procedure rooms, three nurses’ stations, and seven physician offices. It also includes a large, comfortable and welcoming waiting area, child’s play center, and laboratory and Coumadin clinic services. This is all under one roof and located inside the Hospital on the northeast side of the facility, adjacent to the Emergency Department. The clinic offers many features that enhance patient privacy and is just a few steps away from the new satellite x-ray facility, other hospital services and physician specialists. “This new facility and the care team ensure the patient receives the best possible care,” shared Susan Wilkins, Director of Clinic Services.

When the patient needs to see a medical provider right away, the medical team works collaboratively to ensure the patient receives the prompt care they deserve. The electronic medical record allows immediate access to the patient’s medical information. left: Karen Wolsky, RN

FEATURE

Medical Providers at Bitterroot Physicians Clinic

Beth Nyberg, Michelle McConnaha

Walker Ashcraft, MD

Mandi Griffin, MD

Lawrence Hammond, MD

Allen Jones, MD

Lisa Milch, MD

John Moreland, MD

Robert Smith, MD

Jennifer Krueger, PA-C

Susan Reynolds, FNP

Anne Weinberger, ANP

Dr. Robert Smith

At Bitterroot Physicians Clinic there are seven physicians, two nurse practitioners and a part-time physician assistant. Patients receive treatment for their routine, chronic, and acute care needs, as well as many procedures.

Procedures performed in the clinic: • Excisions of skin tags • Skin Biopsies • Drainage of cysts • Joint injections – shoulders, knees and hips • Mole removals • Vasectomies and circumcisions • Ingrown toenail removal • Minor wound care • Minor Splinting • Abscess draining

THIS CLINIC IS ACCEPTING NEW PATIENTS. TO SCHEDULE AN APPOINTMENT, CALL 363-1100.

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NEW PHYSICIANS

Allen Woodrow Jones, Jr., MD Bitterroot Physicians Clinic Allen Woodrow Jones, Jr., MD, recently joined the Marcus Daly Medical Staff and is practicing medicine at the Bitterroot Physicians Clinic. Dr. Jones is nationally board certified and accredited by the American Board of Family Medicine. He has been practicing family medicine for 24 years in a small town in Georgia, providing care to families of multiple generations.

Allen Woodrow Jones, Jr., MD

Bitterroot Physicians Clinic 1200 Westwood Drive Hamilton, MT 59840 406.363.1100

Dr. Woody Jones attended the University of Alabama School of Medicine and completed his Family Practice residency at the University of Tennessee Center for the Health Sciences. In addition, he has been a Clinical Preceptor in multiple medical schools, as well as for physician assistant and nurse practitioner programs.

Dr. Jones’ love for the west began in 1985 when he spent four years practicing medicine at the Sioux San Indian Health

Services Hospital in South Dakota. “I loved working for the Indian Health Services.

It was a joy to provide family care and resolve many of the medical issues. During this time I came to appreciate the west and decided to set my long-term goal of returning,” shared Dr. Jones. “My wife, Ruth Anne Wilson-Jones, and I are thrilled to have found this opportunity at Marcus Daly Memorial Hospital and believe that it is a great fit for us. The community seems to appreciate small town medicine and is nestled in the west. I am looking forward to camping and hiking, and my wife is enjoying getting to know the community and all it has to offer.”

Dr. Woody Jones is accepting new patients.

To schedule an appointment call the Bitterroot Physicians Clinic at 406.363.1100.

Mitchell Croft Marzo, MD Hospitalist

Mitchell Marzo, MD

Hospitalists 1200 Westwood Drive Hamilton, MT 59840

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Mitchell Croft Marzo, MD, recently joined the Marcus Daly Medical Staff as the newest member of the Hospitalist team.

Dr. Marzo is American Board of Internal Medicine certified. He graduated from the University of Colorado Health and Sciences School of Medicine and did an internal medicine internship at Tripler Army Medical Center. Dr. Marzo was the Chief of Internal Medicine at the Bassett Army Community Hospital and practiced hospitalist medicine on a three-person hospitalist team at Fairbanks Memorial Hospital.

“As a hospitalist my job is to care for patients that are admitted into the hospital or the Clinical Decision Unit,” shared Dr. Marzo. “I am responsible for coordinating care provided between the patient’s primary care provider and the supporting departments to make my patient’s hospital stay as comfortable as possible”

Over the past ten years, Dr. Marzo received multiple honors and awards. In 2012 he was promoted to Major by the US Army for exceptional service. In addition, he has been published in multiple medical journals, honored for Overall Research Presentation, received the Lex Drodie’s “Above and Beyond” Community Award, and the Army Achievement Medal. He is also an Iron Man and Old Town marathon finisher.

“My wife, Katherine Clarke, and our daughters, Zoey and Lucy, are excited to be settled in Hamilton, MT. Our goal is to raise our children in a small mountain town and enjoy biking, skiing and the outdoor lifestyle. My professional goal is to continue practicing hospitalist medicine on a team that is small enough that physicians still affect change. Marcus Daly Memorial Hospital and the Bitterroot Valley have it all and we are happy to be here!”

Teamwork a key ingredient in quality care.

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ave you ever wondered what the You might have asked why physician assisdifferences are between a physitants and nurse practitioners are becoming cian, physician assistant, and more populated in today’s hospitals and a nurse practitioner? A physician has a clinics. The American Association of Doctorate in Medicine, and has complete Medical Colleges (AAMC) estimates that responsibility for the care of the patient. A the U.S. will face a physician shortage of physician assistant has a Master’s Degree, over 90,000 physicians by 2020. With are health care professionals licensed to health care needs growing and it getting practice medicine under the supervision of harder to get a doctor’s appointment, the a physician, and are trained in the medical result is a walk-in clinic, emergency care, model, similar to physicians. A nurse which is the most expensive form of health practitioner has a care, or no care at Master’s Degree all. Physician and can work assistants and There are several acronyms affiliated independently nurse practitiowith physician assistants and nurse treating patients ners are helping practitioners; some of them are: with acute and to fill the gap. chronic diseasMarcus Daly es. They are Memorial PA-C - Physician Assistant Certified trained under Hospital owned the nursing FNP - Family Nurse Practitioner clinics and model and affiliated private ANP - Adult Nurse Practitioner their practicmedical practicing theory is APRN - Advanced Practice Registered Nurse es have a team to treat the of very skilled whole person physician assis- mind, body, tants and nurse practitioners. To learn more and soul. Both the physician assistant about mid-level healthcare career opportuand nurse practitioner treat and diagnose, nities, contact the American Academy of but their scope of practice varies by state.

Physician Assistants (AAPA) at www.aapa.

Together they make a great team of medical org and / or American Association of Nurse professionals!

Practitioners www.aanp.org.

Pictured Above (left-right):

Nicolett Weston, fnp, Corvallis Family Medicine

Allisun Jensen, pa-c, Ravalli Family Medicine

Alexis Wagner, aprn, Marcus Daly Sleep Center

Virginia (Ginny) Forbes, fnp, Convenient Care

Patrick Grimm, pa-c, Convenient Care

Anne Weinberger, anp, Bitterroot Physicians Clinic

Shaun Lalonde, pa-c, Ravalli Family Medicine

David Nolan, pa-c, Ravalli Orthopedics and Sports Medicine

Jennifer Krueger, pa-c,

Marcus Daly Sleep Center, Convenient Care, Bitterroot Physicians Clinic Not Pictured:

Jennine Brogan, fnp,

Rocky Mountain Neurosurgery Clinic

Susan Reynolds, fnp, Bitterroot Physicians Clinic

David Vandekieft, pa-c, Bitterroot Orthopedics and Sports Medicine

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FOUNDATION

It's Our Hospital...

Let's Meet the Challenge for a New ICU Enhanced critical care that will provide patients with greater privacy, dignity, security, serenity, natural light, comfort and adequate space for family and caregivers, was celebrated at a milestone ground breaking ceremony for a new 3,200 sq. ft. Intensive Care Unit on November 25th. The new facility is targeted to be ready to care for patients late summer of 2014.

We Must Begin!

Don Lodmell, Chairman of the Hospital Board, expressed gratitude to the community and the Hospital “family� for their leadership investment in this project vital to every man, woman and child in our community. He shared that an enthusiastic initial response to the Power of Health Initiative capital campaign generated about half of the $3.2 million needed to complete the enhancement. He particularly noted an incredible $800,000 challenge gift, with optimism the community will rally to match it, as being pivotal in the decision to launch the project.

Meeting the Challenge.

Bill Rummel, Chairman of the Daly Hospital Foundation, expressed his thanks to the many community members who have already responded to the challenge, citing a community spirit $100,000 grant from the Jane S. Heman Foundation and a caring $10,000 gift from a long time Valley resident.

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Inspired Giving.

The Initiative must continue, stressed Sonny LaSalle, volunteer co-chair of the Initiative with his wife Judy and a former nine year member of the Hospital Board. The good news is about half of the $3.2 million needed to complete this vital project has been committed; however, it is essential to inspire investment of the remaining approximately $1.6 million.

A Community Cornerstone.

Al Mitchell, Director of the Bitterroot Valley Chamber of Commerce, recognized the numerous patient centered improvements that have been made in recent years and that Marcus Daly Memorial Hospital is an important factor to folks moving to and investing in our community. He also cited the economic impact of the Hospital on the community, with a monthly payroll in excess of $2 million, and urged support for the ICU Initiative, especially in view of the challenge opportunity.

FOUNDATION

Hospital Economics 101.

Yes, life saving, quality healthcare is costly. At Marcus Daly Memorial Hospital, every effort is made to contain costs without compromising the quality and availability of healthcare. The FACTS as they relate to your Marcus Daly Memorial Hospital are: • Marcus Daly Memorial Hospital is a Critical Access, not-for-profit community Hospital that provides care to anyone in need, regardless of ability to pay.

• Marcus Daly Memorial Hospital is not tax supported and relies solely on revenue from care provided to operate, including making capital improvements.

• 64% of patients cared for at Marcus Daly Memorial Hospital are Medicare or Medicaid with reimbursements for care provided from about 35% to about 48% of the fee for care, which in many cases is less than cost. An additional 12% of our patients are “self-pay,” meaning they do not have medical insurance and in many instances do not have the means to meet their financial obligations, resulting in over $9.5 million being charity care or uncollectible debt.

Linda Brewer, Investor / Volunteer

• Recent healthcare legislation calls for further cuts in reimbursement of 4% or more over the next two or three years. This coupled with frequently delayed payments and rising costs due to government mandates such as electronic medical records and new coding requirements have placed incredible financial burdens on hospitals such as Marcus Daly Memorial Hospital.

• On average, your Marcus Daly Memorial Hospital may realize revenue in excess of expenses of only about 1% which, without financial assistance, is not sufficient to enable needed enhancements and repairs.

Ron Kullick, Bob Thomas

Accept The Challenge.

Return the envelope. Mail a gift. Give online.

Bob Thomas, Trustee of Jane S. Heman Foundation.

“We were incredibly impressed with the expansions, advancements in technology and the smiling staff.

Marcus Daly has created a true healing environment.

We found it very worthy and easy to make a sizable donation and hope it will encourage others to give to ensure the $800,000 challenge is met.”

Your tax deductible, meet the challenge gift, will double the impact.

Every dollar is meaningful! A gift to the new ICU is a wonderful and lasting way to remember or pay tribute to a special person.

For questions, take a tour and or give a gift, contact Ron Kullick at 375-4674.

www.DalyHospitalFoundation.org

1200 Westwood Drive, Hamilton, MT 59840

Connecting People to the Power of Health

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IMAGING

New Technologies and Renovated Facilities at Marcus Daly Memorial Hospital

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Jeffery Shaffer, RT (R)

he newly named Imaging Department, formerly known as Marcus Daly Radiology Department, offers more space and enhanced services utilizing the latest in imaging equipment. The most recent addition to the department is the new registration and waiting area, private entrance for emergency patients and custom Gem Suite MRI. Other diagnostic images available are obtained using CT scanning system, x-ray, fluoroscopy, digital mammography equipment and 4D ultrasound. This department also offers a digital clinic x-ray suite located near the medical clinics for patient comfort and convenience.

The department is under the medical direction of a Board Certified Radiologist, Lance Pysher, MD. Dr. Pysher is onsite in the Imaging Department; he performs all screening interpretations done during regular business hours.

During non-business hours the hospital is contracted with Virtual Radiologic (Vrad) to perform professional radiology interpretations for patients receiving Marcus Daly services.

The newly remodeled registration and waiting area is much larger and more comfortable. It offers a flat screen television for patients and loved ones' entertainment and a private registration area. Patients and family members with disabili10 | MDMH.ORG

ties can relax knowing there is plenty of room for wheelchairs and scooters. Emergency patients no longer have to go through public hallways when in need of imaging services since private hallway access was included in the renovations.

The GE Optima MR450w wide bore system with custom GEM Suite is the latest in MRI technology at Marcus Daly Memorial Hospital. The 17,000 pound machine was installed with the use of a large crane and housed in a specially designed room encased in copper and aluminum sheeting. The copper enclosure is to keep interference out from television, radio, telephone and internet. The machine emits no radiation; it uses radio frequency (RF) and magnetic fields to produce images. According to GE Representative James Stevens, “It’s a shielded cube; the door and window are high pressure shields. This machine emits no radiation, making it the imaging of choice for many providers, especially for orthopedic surgeons.”

The wide-bore feature allows patients to feel less confined and provides the highest quality images available. It is wider and shorter, and both ends are open allowing the patient to see more. The flexible coils naturally follow the contour of the body, giving the patient much more comfort during his/her MRI. To further enhance the patient’s

Dr. Lance Pysher, Kathy Miller, RT (M), Drew Hayward, RT (R)

SERVICES

Judith Rothie, RT (M), Kathy Miller, RT (M)

comfort, the patient has a choice of music including AM or FM radio, CD’s, or they can even plug an ipod into the stereo system if they wish.

The GE LightSpeed VCT is used for CT scanning. It is built with a 64-channel design that increases the high-resolution volume coverage when compared to a 16-slice design. The GE light Speed VCT is capable of capturing entire organs in a one-second scan, the entire heart and coronary structures in five seconds and the whole body vascular system in ten. It captures images faster, with great image quality, more patient comfort and less patient exposure to radiation.

The GE Logiq E9 produces superior ultrasound images, patient after patient! This advanced technology incorporates a complete set of 3D and 4D imaging features that help physicians and technicians improve the patient's overall experience during obstetrical, abdominal and vascular ultrasound exams.

Life-saving technology for breast health is also available with the digital mammography equipment.

Digital mammography uses a special detector to capture and convert x-ray energy into a digital image. The images are similar to traditional film mammograms but the advantage

Heather Schwindt, RT (CT) (MR)

comes from the ability to manipulate the image electronically.

The mammography suite is specially designed to be private and convenient to alleviate stress and anxiety, and same-day results are provided during regular business hours.

The Marcus Daly Imaging Department allows for the most efficient, patient-centered care all in one convenient location.

The experienced onsite radiologist completes all scan interpretations and the PACS system stores the images and makes them available to specialists internally or to other patient authorized medical providers. Patients can access the Imaging Department through the hospital’s main entrance on Westwood Drive or the Emergency Department entrance off 10th Street. Imaging services are available 24 hrs a day to all hospital departments and outpatient services are offered from 7:30 am to 5:30 pm.

If you need imaging services, ask your doctor to schedule you at Marcus Daly Imaging. You will experience state-of-the-art technology and patient centered staff all right here close to home!

Call 375-4426 today for more information or to schedule an appointment.

Corey Harden, RT (R) HEALTHLINES | WINTER 2014 | 11

TECHNOLOGY

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echnology plays an important role in health care today. Over the past couple of years Marcus Daly Memorial Hospital invested in several pieces of technology that help manage your health care, including electronic health records, MyHealth, and Online Bill Pay. The decision to invest in these tools has enhanced the quality of health care and was instrumental in Marcus Daly Memorial Hospital being named by Hospitals and Health Networks as one of the Health Care’s Most Wired among the nation’s small and rural hospitals in 2013.

An electronic health record contains the same information as your paper health Molly Hill, RN and Beverly DeVine record, but in an electronic format stored on a secure server and accessed by authorized healthcare professionals. Quick access to the patient’s information allows for better and more informed care decisions, medical providers have more time with their patients and do not have to wait for results of lab tests and imaging procedures.

Now patients have access to health information online. MyHealth gives you easy access to the tools and services needed to better manage your health. It allows you to privately and securely view and request clinic information online. By using MyHealth, patients can view their medical record summary, discharge instructions, lab results and personal information. They can request a prescription refill, clinic appointment, and ask about a visit.

Registering with MyHealth is simple. Visit www.mdmh.org or pick up a form at the hospital.

For more information, call Health Information Management at 406-375-4447.

Marcus Daly Memorial Hospital now has Online Bill Pay Simply go to www.mdmh.org and select “Online Bill Pay” and go to the “Make a Payment” tab.

The easy-to-use system will walk you through paying your bill online.

For more information, contact Patient Financial Services at (406) 375-4582.

Technology provides you with information quickly and easily in the privacy of your own home!

It is just another way that Marcus Daly Memorial Hospital is committed to providing quality, accessible and personalized healthcare.

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HEALTHY LIVING

Making the most of your appointment Appointments are stressful enough, but an annual exam can be overwhelming and confusing. Here are some easy tips to get the most out of your annual examinations.

Plan ahead Medical clinics normally allow 15 minutes for routine visits and 30 minutes for an annual exam, but time scheduled is based on provider preference. Early morning or after lunch are the best times to schedule appointments since wait times are not as long and the office is not as busy. If you feel like you need more time ask for a longer appointment.

Know the purpose of your visit There are two different types of examinations-preventive and problem focused. A preventive exam identifies potential health problems. Problem focused exams address an existing condition, symptom or disease.

A preventive examination includes past medical and family history, a complete physical exam, a review of medications, immunizations, counseling, anticipatory guidance, risk factors, and a review of the appropriate screening tests. Visits for a sore throat, sprained ankle or to refill prescriptions for chronic conditions are examples of problem focused appointments. In addition, Medicare part B covers a yearly wellness exam which includes a personalized prevention care plan.

Knowing the type of appointment scheduled will allow for clearer communication between you and your provider.

Be prepared Always arrive early to an appointment, have your insurance cards, medical history, list of current medications and recent test results with you. If test results are needed prior to the appointment, confirm that they were received ahead of time.

Make a list Make a list of questions, concerns and symptoms that you may be experiencing prior to your appointment.

Share this information with your provider.

Don’t go alone Bring a family member or friend to help you remember everything your medical provider has communicated and be sure that you shared everything you needed to share with your provider.

Understand your medical provider Ask questions! Explanations and terms can be confusing and difficult to understand.

Know what is next Additional tests, appointments, or updates about progress may be needed. Ask for written instructions to ensure that you and your medical provider have the same understanding.

HEALTHLINES | WINTER 2014 | 13

NEWS

Cardiopulmonary and Sleep Center Teams from left: Troy Hanson, Assistant Administrator, Zo’An Dowdle, RPSGT Betty Ballman, Kuhen Thomas, RDCS, Charlene Stevens, RT, Shaun Twardoski, RT, Suzanne Lambdin, RT

QUALITY CARE RECOGNIZED

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arcus Daly Memorial Hospital is consistently recognized as an award winning facility despite the ongoing industry changes.

“Being award winning year after year is the work of many people meeting the measures and exceeding the industry standards,” said Mira McMasters, Director of Quality Improvement. “One person cannot achieve the recognition that Marcus Daly Memorial Hospital has by themselves. Performance improvement is being worked on by all employees within their areas of expertise, leadership focusing on strategic planning and the hospital board giving continual guidance.”

MDMH 2013 AWARDS INCLUDE: •• 2013 Most Wired Hospital

•• Top 100 Critical Access Hospital •• Mountain-Pacific Quality Health Commitment to Quality Award

•• Performance Improvement Network

(PIN) Quality Heart Failure Care Award

•• PIN Quality Pressure Ulcer Prevention Award

•• PIN Quality Pneumonia Care Award •• HIMSS Analytics Stage 6 Award

•• Hospice Honors Outstanding Award •• Home Health National Recognition 14 | MDMH.ORG

Every patient, every time is a part of the Culture of Excellence at Marcus Daly Memorial Hospital for patient-centered care. Those areas that meet patient satisfaction benchmarks are recognized by a visit from Kermit the Frog.

When the department meets their benchmark the department is considered green. “Being green

is not easy but the staff at Marcus Daly Memorial Hospital steps up to meet the challenge,” concluded McMasters.

Marcus Daly Memorial Hospital has been delivering superior care for over 84 years and is proud to be your award-winning hospital. This year the American Hospital Association recognized Marcus Daly Memorial Hospital for its leadership in advancing the health of its community. Throughout 2013 Marcus Daly Memorial Hospital received a number of awards.

The year ended with the 2013 Most Wired Hospital award. The award is the result of the annual Most Wired Survey which is an industry-standard benchmark study. The survey measures the level of Information Technology (IT) adoption in the U.S. hospitals and health systems. Marcus Daly Memorial Hospital was one of the first to adopt electronic medical records in the state of Montana, which improves the patient’s quality of healthcare. The electronic health record gives healthcare providers access to their patient’s medical information, and there are many benefits to this especially during emergency situations when time is a factor. Access to information allows for smarter decisions and results in better patient care. “Hospitals that received this award have led the way in technological integration at all levels, from Infrastructure and Business and Administration applications to Clinical Quality and Safety and Care Continuum,” shared Cheryl Dohlzel, Information Technology Director.

In addition, Marcus Daly Memorial Hospital has been recognized for having the lowest surgical site infection rate in the state and ranks significantly below the national average.

EVENTS & CLASSES Heartsaver First Aid with CPR and AED February 25 & 26, 2014 April 28 & 29, 2014 6:00 pm to 10:00 pm MDMH conference room B/C

Marcus Daly Memorial Hospital offers the HeartSaver First Aid Course. The class is designed to teach you how to manage illnesses and injuries in the first few minutes until professional help arrives. Course content includes General Principles, Medical Emergencies, and Injury Emergencies. The modules are: Adult First Aid, Environmental Emergencies, Adult/Child CPR with Mask and Adult/Child AED Infant CPR with Mask. This class is for those who have a duty to respond to a first aid or cardiac emergency because of job responsibilities or regulatory requirements. There are a variety of people attending this class, including search and rescue, daycare, guides, and the general public caring for the elderly or a young family. Class $45.

Blood Drive February 27, 2014 11:30 am to 5:30 pm MDMH conference room B/C

Marcus Daly Memorial Hospital is sponsoring a Blood Drive in conjunction with Missoula’s American Red Cross office. The need is constant, the gratification instant. Give blood! For more information or to register call 375.4451.

Indicates registration and payment in advance is required.

Please call Kelly Schrammeck at 375.4654 for more information.

More class info at www.mdmh.org

Health Care Provider BLS Class March 3, 2014 6:00 pm to 10:00 pm MDMH conference room B

Basic Life Support class is designed for healthcare providers who respond to cardiovascular and respiratory emergencies. The class teaches skills needed for adult, child and infant cardiopulmonary resuscitation, how to treat cardiac arrest with an automated external defibrillator (AED), the recognition and treatment of choking, and the safety factors in training and actual rescue. Cost $45.

Childbirth Classes April 7, 14, 21, & 28, 2014 Monday evenings, 7:00 to 9:00 pm MDMH conference room C

Marcus Daly Memorial Hospital and its Medical Staff offer Childbirth Classes.

It is a 4-week class held on Mondays from 7 pm to 9 pm. This class provides information based in part on the Lamaze method of prepared childbirth.

It includes the entire childbirth process, emphasizing breathing and relaxation techniques, lactation information, pre and post-delivery expectations and a tour of the Marcus Daly Memorial Hospital Birthing Suites. During this class the expecting parents have an opportunity to meet the medical staff and delivery team and learn what makes an optimum birth experience.

Cost is $65.

Bereavement Support Group Tuesdays afternoons 2:00 to 3:30 pm Marcus Daly Hospice Living Room

When you grieve the death of a loved one, you sometimes hide it so others think you’re over your sorrow and loss.

Marcus Daly Hospice offers an oppor-

tunity to share grieving experiences and grow from them. All are welcome.

Marcus Daly Hospice invites you to take this opportunity for unloading your mind and mending your heart. For more information call the Marcus Daly Hospice Bereavement Coordinator at 363.6503.

Men’s Bereavement Breakfast 2nd and 4th Friday of each month 9:00 am Marcus Daly Hospice Dining Room

Marcus Daly Hospice Men’s Bereavement Support Breakfast is an opportunity for men coping with the death of a spouse or loved one to gather and share their journey of healing. Informal discussions are led by a trained Bereavement Facilitator and address such issues as dealing with grief, loneliness, and forming new relationships. A donation of $3.00 is appreciated for the meal.

Please join us. For more information call Marcus Daly Bereavement Coordinator at 363.6503.

Heart of the Matter February 18, 2014 5:30 pm to 6:45 pm MDMH conference room B/C

Speaker: Jason Cohen, MD Do you or someone you know have Congestive Heart Failure? Learn about congestive heart failure, the causes, signs, and treatment options. Congestive Heart Failure affects people in many ways, depending on what has caused it and how it develops. This 75 minute interactive session will teach you how you can live a healthier lifestyle, stay out of the hospital, and manage this disease through diet and medication.

HEALTHLINES | WINTER 2014 | 15

Marcus Daly Memorial Hospital 1200 Westwood Drive Hamilton, MT 59840

NON-PROFIT ORG US POSTAGE PAID MISSOULA, MT PERMIT #569

**ECRWSS** POSTAL CUSTOMER

SAVE THE DATE Tuesday, February 18th

Primary Speaker: Jason Cohen, MD Hospitalist, Marcus Daly Memorial Hospital

Do you or someone your know have Congestive Heart Failure?

Learn about what congestive heart failure really is, the causes, signs, and treatment options. Congestive Heart Failure affects people in many ways, depending on what has caused it and how it develops.

This 75 minute interactive session will teach you how you can live a healthier lifestyle, stay out of the hospital and manage this disease through diet and medication.

Date: February 18th Time: 5:30pm – 6:45pm Place: Marcus Daly Memorial Hospital Conference Rooms B/C

FREE Educational Seminar - Do not miss!

FOR MORE INFO VISIT WWW.MDMH.ORG Quality Care Close to Home

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