2013 Chamber Report

2013 Annual Report to the Community Billings Chamber of Commerce Convention and Visitors Bureau

business

2013 cOnFerence &

success begins here.

eXPO

sePT. 25,26,27 NORThERN hOTEl

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BIllINGS

dOn’T Miss The MOsT iMPOrTanT business resOurce evenT OF The year. business Owners • PrOFessiOnals Managers JuMP sTarT yOur business and career and regisTer nOw TO aTTend The 2013 business eXPO

The Montana Business Expo is a must-attend conference where business owners and professionals can gather to participate in workshops, attend continuing education classes, tour the business showcase trade show and participate in networking.

This 3-day event will cover a broad spectrum of topics including business management and growth, health care, energy, real estate, insurance and human resources.

• wOrkshOPs • MANAGEMENT • DEVElOPMENT • PROCESSES • hUMAN RESOURCES

• educaTiOn crediT cOurses • REAl ESTATE • INSURANCE lAW & EThICS

• guesT sPeaker luncheOn • PRESENTED BY ThE US ChAMBER OF COMMERCE

PRESENTING PARTNERS

regisTer nOw! TO aTTend Or eXhibiT visiT: www.MOnTanabusinesseXPO.cOM Or call The evenT OFFice 406-294-9116 • TOll Free: 855-294-9116 inFO@MackPrOducTiOnsinc.cOM

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PRESENTING SPONSORS

Sisters of Charity of Leavenworth Health System

EVENT SPONSORS

Chamber/CVB Report 2013

commitment what does

look like?

PROUD TO SUPPORT BILLINGS

Last year, we gave over $565,000 to community causes and organizations.

visit your local branch or firstinterstate.com

Chamber/CVB Report 2013

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Advocate. Connect. Grow.

The Billings Chamber/CVB represents our 1,174 business members who employ 44,000 people. We help these businesses grow their bottom line by connecting them to opportunities and advocating for their business and our community.

Our Mission: To develop a strong business climate and vibrant economy by serving the community in a leadership role thereby enhancing the quality of life.

Our Vision: To achieve excellence in community leadership and growth.

Our Team Promise to our members and the community is to always look at new and better ways to serve you, to do business and to make Billings a better place to live and work. Our brand speaks loudly of change, energy and excitement. As a team we will consistently deliver the wow factor, innovative ideas, knowledge, integrity, leadership and laughter. We’re proud of what we do and where we live. Let’s SHOUT it out!

Your Chamber/CVB

The Billings Chamber/CVB received the highest award that a chamber can receive from the United States Chamber of Commerce: 5-Star Accreditation. Less than 1% of the 3,000 chambers in the U.S. have this designation.

We are a non-profit 501(c)6 and are here to serve you. Your board consists of community leaders representing small and large

businesses and diverse business interests. We are governed by up to 19 voting members and four ex-officio members who provide expertise in their fields. Your staff consists of fourteen professionals who are enthused, engaged in the community and full of great ideas and energy. The Chamber/ CVB has strategic management agreements to further the regional travel industry with both the Billings Tourism Business Improvement District (TBID) and Southeast Montana Tourism (SEMT).

Strategic Partnership with Visit Southeast Montana

Our Core Competencies: u Lead local, state and federal legislative issues impacting business and our quality of life; u Promote Billings as a preferred destination for visitors, business travelers and sporting events; u Provide opportunities for our membership relating to education, networking and value added services and keep you informed.

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At Visit Southeast Montana the goal is to help visitors discover all of the amazing things to see and do in Southeast Montana, whether it be the natural scenery at Bighorn Canyon or a homemade milkshake from a small town diner. The team works hard to raise the profile of eastern Montana as a travel destination and make it a part of the overall Montana tourism story.

Chamber/CVb report 2013

The Billings Chamber/CVB is a 501(c)6 business organization led by up to 23 board members overseeing roughly $2.5 million in revenues.

Revenues are derived from membership dues, event sponsors and attendees, other private investment and from management contracts with the following organizations: The Billings Tourism Business Improvement District (TBID) is an independent 501(c)6 governed by a seven-person board of directors with a separate budget approved by the City Council. Their $956,000 budget is generated through a $1-2/ night assessment on hotel overnights and is used to market Billings as a tourist destination.

Visit Southeast Montana Tourism consists of 13 counties and two Indian reservations in Southeast Montana. It is a 501(c)6 governed by a 21-person board of directors and funded by a portion of the 7% State Lodging Tax. This returns approximately $505,000 annually to the region for marketing and recruitment of new and repeat visitors. Montana’s Tourism Advisory Council approves the budget.

www.billingsfcu.org

248-1127

760 Wicks Lane • 2522 4th Ave. N • 32nd & King Ave. W

Chamber/CVb report 2013

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Welcome from President and CEO, John Brewer

As the largest city in the region and a hub for medical services, manufacturing, education and hospitality, Billings is well-positioned to maintain a regional leadership role in energy development, agriculture, tourism and quality of life amenities.

Our region’s largest city is experiencing a tide of economic opportunity. Unemployment rates are half the national average, housing starts are increasing rapidly and families are relocating to our community.

As the trailhead to economic, cultural and educational oppor-

c r e at i n g m o n ta n a

FELT, MARTIN, FRAZIER, & WELDON, P.C.

business opportunities

tunities, it is our responsibility as the Chamber to create an environment for business to succeed while enhancing our quality of life.

This year, the Chamber/CVB will continue to position Billings as a regional hub while connecting our members to growth opportunities.

To be a successful community, we must also improve our quality of life while encouraging others to move here. Trails, schools, gateway entrances and parks are part of Billings’ economic portfolio.

Help us lead Billings into the future as we explore what’s next. Share your feedback and ideas at ChamberListens.com.

pa r t n e r s w i t h the

chamber & yo u

Attorneys at Law

Congratulations to the Billings Area Chamber of Commerce for its efforts and accomplishments in promoting and building our community.

Laurence R. Martin Kenneth S. Frazier Jeffrey A. Weldon Mary E. Duncan Martin S. Smith Burt N. Hurwitz Randolph Jacobs, Jr. of Counsel

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Big Sky Economic Development is proud to partner with the Billings Chamber/CVB to help business grow.

Whether you’re starting, struggling or surging, we have services that can help your business.

• Business Planning & Growth • Financing & Tax

Incentives • Grant Writing • Government Contracting Assistance • Manufacturing Assistance • Community Project Management • New Business Recruitment

(406) 248-7646 (406) 248-5485 fax

feltmartin@feltmartinlaw.com

208 N. Broadway, Suite 313 Billings, MT 59101

406. 256.687 1

www.bigskyeconomicdevelopment.org

Chamber/CVB Report 2013

Our Partners in Progress Big Sky Level

Granite Peak Level – Billings Clinic, CenturyLink, Crowne Plaza, Holiday Station Stores, MSU Billings, U.S. Bank Beartooth Level – Phillips 66, ExxonMobil Refining & Supply Co., Holiday Inn Grand Montana, Western Security Bank, Vertex Consulting Group, Underriner Honda, Subway, Stockman Bank, Rocky Mountain College, Prioricare, PPL Montana LLC, Montana-Dakota Utilities Co., Montana Rail Link Inc., Keller Williams Premier Brokers, Crowley Fleck PLLP, Computers Unlimited, Charter Business, Century 21 Hometown Brokers – Mark Dawson, BNSF, Bay LTD, Airgas Intermountain, Sam’s Club, Big Sky Economic Development, Gainan’s Flower & Garden Center

Member Opportunities and Benefits Some of the Chamber/CVB’s memAs a member of the Billings Chamber/CVB, you gain a network bership benefits include of business partners who work l Connect for Lunch together to help promote Billings’ l Connections groups (leads) l Collaborate growing economy. l Business After Hours We offer a number of networking l Annual Meeting and educational events regularly l Ag Appreciation Banquet that connect you to opportunities. l Ag Tour Once you develop relationships l Salespersons’ Breakfast with fellow Chamber/CVB meml Trailhead Classic Golf Tournabers, they will do business with ment you and refer you to others. l Rise and Shine events l Member Orientations The other aspect of your member- l Committees ship is supporting an organization l Task Forces that works for the greater good of the Billings community. Member- Additionally, educational opporship dues allow staff to spend tunities like Leadership Billings, thousands of hours annually work- Newsmaker Forums and Java with ing on issues that directly affect John are offered affordably and the business climate and overall conveniently throughout each health and wealth of Billings. year.

Interested in getting involved with your Chamber/CVB? Consider a committee or task force. We want to hear your voice as we work for you, our members. Your involvement represents businesses in Billings and is a valuable investment to us and to the community. Learn more at BillingsChamber.com.

Don’t have time to get involved?

That’s ok – we have you covered!

Your membership guarantees you receive: l A business listing and website link on BillingsChamber.com l Chamber/CVB and Visitor Information Center referrals l Recognition in Chamber/CVB publications l Association with a reputable organization making positive impacts on the Billings community.

Our staff is committed to helping you make the most of your membership. If you would like to learn more about your membership, contact: Keri Wilson 406-869-3737

Or, learn about joining the Chamber/CVB, contact: John Bowman 406-869-3724

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Meet the 2013-2014 Board of Directors Executive Committee: Karen Fagg............................................................................................................................................................................................................. Chair Ron Yates...................................................................................................................................................................................................... Chair Elect Jeff Walters..................................................................................................................................................................................................... Treasurer Greg Kohn.......................................................................................................................................................................................................Past Chair Julie Dial................................................................................................................................................................ Chair, Convention & Visitors Bureau Bill Cole............................................................................................................................................................................Chair, Member Development Butch Bratsky....................................................................................................................................................Chair, Business Advocacy/Gov’t Affairs John Brewer........................................................................................................................................................ President/CEO Billings Chamber/CVB

(left to right) Butch Bratsky Stockman Bank, Kris Carpenter Sanctuary Spa & Salon, Bill Cole Cole Law Firm, Julie Dial Western Heritage Center, Patrice Elliot Wells Fargo Bank, Karen Fagg H-B Property MT, Dr. Rolf Groseth MSU Billings, Kate Hamlin Century 21 Hometown Brokers

(left to right) Ginny Hart Big Horn Resort, Allyn Hulteng Billings Gazette Communications, Jeff Junkert Jeff Junkert Construction, Greg Kohn Rocky Mountain College, Casey McGowan Trailhead Spirits, Mark Mueller SM Energy Co., Jeff Walters Vertex Consulting Group, Ron Yates Eide Bailly, LLP

Ex-Officio Members:

(left to right) Steve Arveschoug Big Sky Economic Development, Terry Bouck Billings School District #2, Jim Reno Yellowstone County Commissioners, TIna Volek City of Billings

Thank you to our outgoing Board Chair and members: The Billings Chamber/CVB Board and staff would like to thank Immediate Past Chairperson Greg Kohn for his leadership, guidance and commitment to our organization for fiscal year 2012-2013. We look forward to continue to work with Greg

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as his tenure on the board continues.

Also, we are grateful to our outgoing board members for their years of service. Their commitment and time was crucial to the organization’s growth:

David Irion: St. Vincent Healthcare Foundation Rick Burt: NorthWestern Energy Chris Ervin: Yellowstone Business Acquisitions Shelly Hermanson: AlphaGraphics

Chamber/CVB Report 2013

Meet the new Chamber/ CVB Board Chair: Karen Fagg

The Billings Chamber/CVB staff would like to extend a warm welcome to Karen Fagg, the 2013-2014 board chair. Karen has over 35 years of professional experience in both private and public service.

She was President and Majority Owner of HKM Engineering Inc., one of Montana’s largest and most respected engineering firms. She also served as Director of Montana Department of Natural Resources and Conservation from 1989-1992.

Board of Investments, MSU’s Advanced Technology Park and ZooMontana Board, including a term as Board Chair.

Karen has served on the Boards of Billings Clinic and St. Vincent Healthcare, including a term as Board Chair. She also served on the Carroll College Board, Charles M. Bair Family Trust, including a term as board Chair, MSU Engineering Advisory Council, Montana

Karen lives in Billings with her husband, District Court Judge Russell Fagg and their 16 years old twins, Harrison and Barclay. We are thrilled to have her on board and look forward to working closely with her through our upcoming fiscal year!

Karen currently serves on the Board of MDU Resources Group Inc., Chairing the Nominating and Governance Committee, Billings Catholic Schools, First Interstate Bank System Foundation and Chair of the Billings Chamber of Commerce/ Convention and Visitors Bureau.

Together we can Grow We, at NorthWestern Energy, are committed to business retention, expansion and creation. That’s why our economic development team serves as a meaningful and dedicated contributor to statewide economic development. With Montana’s improved business climate, we invite you to learn more about locating your business here. For questions about rates, service availability, and energy efficiency programs, visit us online at www.northwesternenergy.com or call (888) 467-2669. Together we can grow Montana – one job at a time.

Follow us on Sample tourism ad from Billings CVB/TBID.

Chamber/CVB Report 2013

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The Billings Chamber/CVB Staff:

(left to right) John Brewer, CAE President/CEO, Bruce MacIntyre Director, Business Advocacy and Government Affairs, Jennifer Reiser Director of Op-

erations, Alex Tyson, IOM Executive Director, Billings Convention & Visitors Bureau/TBID, Kelly McCandless Communications Manager, Tom Krause CVB Sales Manager, Kama Humphrey Events Manager

(left to right) Rene Beyl Membership Development Assistant , Keri Wilson Membership Relations Manager, Caitlin Hall Visitor Services Assistant, John Bowman Membership Recruitment Manager, Megan Stevenson Accountant, Nick Mann Southeast Montana Tourism Marketing Manager, Ben Rose Southeast Montana Marketing Assistant

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175 N. 27th St. | 406-657-1903 2235 Grant Rd | 406-655-6109 1325 Main St. | 406-238-0737 2334 Central Ave. | 406-652-8288 3137 Grand Ave. | 406-652-1660

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Chamber/CVB Report 2013

2012-2013 Year End Financial Numbers Total Revenue: $1,539,369

Total Expenses: $1,590,880 In addition, the Chamber/CVB manages $560,000 for Southeast Montana Tourism and $879,000 for Billings Tourism Business Improvement District.

$562,578

Advocacy

2012-2013 Priority Report Each year the Chamber/CVB takes on several priorities to steer our program of work. These priorities are developed through the direction of our members to further the organization’s mission. Read on to examine the progress we made and the success we achieved under each priority.

Grow Billings’ position as an energy hub to connect local businesses with opportunities As Billings continues to attract energy companies to open or expand their regional presence here, we see substantial growth in the energy sector across all levels. u Successes: l Supported Tongue River railroad and the Arch Coal Environmental Impact Statement which will bring Powder River coal to market.

l Partnered with City College, Job Service and Big Sky Economic Development on regional workforce need forum. l Supported legislation to continue the 18 month tax holiday on oil production, a bill to maintain a higher level of money for the Coal Board distribution, and a bill to increase funds available for eastern Montana communities heavily impacted by rapid community growth.

Chamber/CVB Report 2013

l Participated in monthly meetings on reducing impact on coal train traffic through Billings. Actively involved in opposing the EPA decision to classify the Billings airshed as non-attainment rather than unclassified. l Met with Assistant Secretary of State Jones and several of her key staff on the Keystone XL Pipeline.

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Support quality K-12 education for Billings’ future Education curriculum, facilities and funding for additional teachers to begin to solve the accreditation problem in SD2 was a key focus for the Billings Chamber. u Successes: l Annual meeting focused on the education system in Billings. l Planned and implemented a school board

candidate school that had 22 attendees.

One of these attendees ran for and was elected to the SD2 board. l Supported and actively participated in the ultimate passage of SB175, the legislative school financing bill that put more education dollars in every school district in Montana. l Supported the technology mill levies

placed before the voters in May. l Developed a sustainable structure for the Yes For Kids campaign committee. l Co-sponsored, with the Billings Gazette, the movie screening “Won’t Back Down” about community involvement in a school with under-performing students. l Endorsed bonds going before voters November 2014.

Advocate for and lead a pro-business legislative agenda The Billings Chamber was active in numerous legislative issues; in some cases we were the lead and in others, we were support. Oftentimes, we oppose legislation that would have a detrimental effect on the business community.

u Successes: l Advocated for and saw passage of the bonding bill which will fund 2/3 of the cost of expanding and renovating the MSUB Science and Technology building. l Exempt oversize loads from environmental review.

l Renew the Montana charitable endowment tax credit. l Supported the reduction in the business equipment tax and increase in the amount of exemption. l Strengthen exclusive remedy laws in worker’s compensation.

Increase the number of visitors to Billings Fiscal year 2013 was a strong year in visitor recruitment for the Billings Chamber/CVB/TBID. u Successes: l Recruited 31 groups resulting in 24,380 room nights for Billings’ hotels/motels. l VisitBillings.com facilitated 144,460 web visits. l Successful marketing campaigns 500% resulted in an increase in visitor guide mailing requests. l An additional 35 groups were serviced by staff assisting with attendee registration, packet pick up, etc. l Supported the Montana Film Office and film crew during the production of the major motion picture NEBRASKA and accommodated production of American Idol for a Billings stop.

Join the conversation!

Find us on Facebook at www.Facebook.com/ BillingsChamberofCommerceCVB 12

Thank You Billings Chamber for your contributions towards Billings’ designation as one of Kiplinger’s 2013 10 Great Places to Live

Wells Fargo Building 175 north 27th street, suite 1303 Billings Mt 59101 294.8484 www.kdhlawfirm.com Chamber/CVb report 2013

Connect Yellowstone River Trail segment and add amenities to Swords Rimrock Park Trailhead u Successes: l Swords Rimrock Park fundraising committee successfully raised $62,000 with many partners to develop an entryway into the Park and Heritage Trail. l Presented numerous programs on the value of trails and Yellowstone Kelly.

l E arly stages of developing a fundraising plan to restore Yellowstone Kelly’s gravesite and add needed amenities to pull more people into our trails to connect with our heritage. l I ncreased license plate sales to benefit trails.

Learn more about local, state and federal issues www.PublicPolicy.

BillingsChamber.com

Other long range priority successes u Successes: l 168 new members joined the Chamber/CVB and 86% of our members continued their membership, which is on par with organizational goals. l Small Business Saturday (in partnership with American Express) and Shop Local promotions saw renewed success. Of the participants, one reported their busiest Saturday on record, another donated 10% of all proceeds from the day to charity, and

several reported significant growth in name recognition. l I n conjunction with Big Sky EDA, City College and Job Service, the Billings Chamber worked on a program to identify industries that will have high workforce demands as well as high skill levels. Once these areas have been identified, the next step will be finding and training the workforce to meet the needs.

lC ommittees and task forces engaged 770 members addressing issues and events important for the community and to the mission of the organization. l6 ,108 Chamber/CVB members attended events. lA t least 559 members received business from Chamber/CVB events and purchases.

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Chamber/CVB Report 2013

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Where ya headin’? 2013-2014 Chamber/ CVB Priorities and Strategic Direction With such a successful 2012-2013 year, the ground work was well placed for the Chamber/CVB to develop a progressive and impactful program for our 2013-2014 fiscal year. Read on to learn about where we’re headin’, and how you can help. u Advocate for business and community.

Purpose: Advocate with a unified voice for city, county, state and federal issues. l Impact city and county policy that affects business and community development by creating a new structure and locally focused agenda. l Support a presidential permit for the Keystone XL Pipeline with an onramp at Baker, MT. l Support Billings’ agriculture industry while educating and informing businesses and residents on the value of the industry. l Maintain Billings’ air service and identify opportunities to grow service into new, targeted destinations. l Be a resource to assist small business with bottom line needs.

municating facts that coal traffic only accounts for 3-4 trains daily and is not the root of the problem.

u Encourage development of community assets.

Purpose: Develop a sense of place by improving our community amenities and aesthetics to lure new businesses, visitors and workers while improving resident’s quality of life. Integrate “Billings: Montana’s Trailhead” brand into every opportunity. l Develop Billings’ trail system for the ecol Increase tourism to Billings nomic and healthy community benefits l Advocate for business and comthat result in active transportation. Conmunity nect the Yellowstone River Trail segment, l Support regional energy developcomplete the Trailhead entryway and ment develop Yellowstone Kelly’s gravesite at l Encourage development of commuSwords Rimrock Park. nity assets l Support the TBID’s research process and l Support an innovative workforce potential development of a convention u Support regional energy development. l Connect business with opportunity center.

Purpose: Position Billings as an energy hub l Partner with Big Sky Economic Developthat will connect local businesses with opment, City, County, MetraPark, and East portunities throughout the region and build End TIF District in the development of upon our regional economy. needed infrastructure and business opl Engage the community and the region u Increase tourism to Billings. portunities within the east end transition on the topic of energy development as Purpose: Promote and sell Billings as the zone. a regional economic driver through our preferred destination for leisure, corporate, l Coordinate and offer membership the Eastern Montana coalition. Focus on sage group and sports visitors through the Conopportunity to participate in our first grouse, pipeline and infrastructure needs. vention & Visitors Bureau/TBID. “inter-city visit” to learn from a similar l Create greater public awareness through l Build shoulder season traffic through community. accurate messaging of the issues surtargeted recruitment between January to rounding energy development and April and October to December. u Support an innovative workforce. sustained growth. l Increase total trackable group bookings Purpose: Developing and sustaining a sizel Support Big Sky Economic Development’s to 35 groups totaling 20,000 room nights. able and innovative workforce to meet the Target Industry Analysis, development of l Book one citywide mega event. needs of the Billings region starts at the recruitment materials focused on those l Receive 110,000 web visits to VisitBillearliest levels. K-12, career center, technical targeted industries and trade missions to ings.com training and post-secondary education must other energy hubs. l Implement the Lodging Tax, Tourism Busiremain strong to grow and retain the corl Support Downtown Billings’ efforts to ness Improvement District and Southeast rect mix of talent to meet future needs. ease traffic congestion and delays in Montana Tourism management contracts l Evaluate merit of K-12 levies and infradowntown due to train traffic while comand annual plans.

Long Term Strategic Objectives

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Chamber/CVb report 2013

structure bonds for potential support. u Connect business with opportunity. l Encourage potential candidates to run for Purpose: Provide opportunities for ChamSD2 school board through our Candidate ber/CVB members to grow their bottom line School. through member-to-member sales, educal Work with Big Sky EDA, City College, tion, networking, and value-added services. and Job Service to develop a regional l Expand our Shop Local and Small Busiworkforce that will meet the needs of the ness Saturday Campaigns to engage more community. members and shoppers in partnership

with American Express. l Grow Leadership Billings to include a second class. l Engage Leadership Billings Alumni. l Celebrate the 50th anniversary of Salespersons’ Breakfast.

Connect with us!

The Billings Chamber/ CVB of the Future:

DEFINING TOMORROW

A strategic realignment initiative to answer the question: Why do we exist?

Join us on a journey of reinvention as we help business understand tomorrow while the chamber navigates opportunities to better serve our membership.

your needs in an ever-changing market, while providing the programs, community leadership and great service you’ve come to expect.

What is the future of your business? Remaining relevant to your customers in the rapidly changing terrain is made easier by aligning with partners who have a passion for your success. The Billings Chamber/ CVB is no different: striving to meet your needs while remaining an integral and relevant tool for your future growth. Our aim this year is to examine the changing business environment and our regional economy. With your help, we will adapt to become a Chamber/CVB that serves

The Billings Chamber is in great shape: We are in the top one percent of all U.S. Chambers with our 5-Star Accreditation; we have never been more fiscally sound; we have a record number of members; and our membership satisfaction rating has never been higher. Let’s keep it heading in that direction.

Help us serve you by sharing your thoughts. Help us collect 1,000 creative ideas at ChamberListens.com.

Chamber/CVb report 2013

Stay engaged with your Chamber/CVB year ‘round. Our website is updated regularly and provides valuable information on our priority projects as well as networking tools, event information, membership director, and much more. Visit BillingsChamber.com to explore all that our organization has to offer. You can also join us on Facebook at Facebook.com/BillingsChamberofCommerceCVB. Finally, sign up for our e-newsletters. They are free to receive and packed with information relevant to your business and community.

And, any staff person that is part of a member business can receive our communications!

We send customized newsletters based on your interest in Tourism, Business Headlines, Legislative Happenings, Members News and the Chamber/CVB program of work. The start receiving our e-communications, send your e-mail address to Kelly@billingschamber.com.

Not a member? No problem! Send your e-mail address and you can receive our community enewsletter to stay in touch. The Chamber/CVB does not sell or share our e-mail database.

Billings Chamber of Commerce/Convention & Visitors Bureau 815 S. 27th St. l Billings, MT 59101 406-245-4111 l info@billingschamber.com www.BillingsChamber.com www.VisitBillings.com www.PublicPolicy.BillingsChamber.com www.SoutheastMontana.com www.BrandBillings.com

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Chamber/CVB Report 2013