STORIES FROM ACROSS ASBURY WE ARE ONE | ASBURYAUTO.COM | VOL. 6 | Q2 2022 THE DRIVE Congratulations NADA Graduates Celebrating Our GM Academy Graduates Leah Voulopos, Service Advisor, with Turbo and Piston at Nalley Toyota, Roswell, GA. AVERTED Nalley Technicians Come to the Rescue Meet Wendy Reynolds-Dobbs Asbury’s New Chief DEI Officer
Director ASBURY AUTOMOTIVE GROUP Chief Finance Of icer Corporate Communications Corporate Communications Michael Welch David Hult Angela Hong Specialist President & CEO Morgan Irwin Sara Waldman Head of Communications and Community Larry H. Miller Dealerships DO YOU HAVE A STORY FOR THE DRIVE? To send us a story tip or to contribute as a writer, email Morgan Irwin at mirwin@asburyauto.com ASBURY CARES ...................... 8 Nalley Technicians Women in Automotive .......7 to the Rescue ...................... 4 From the CEO .......................... 3 Cat-Astrophe Averted: Do You Know? ......................... 6 PROFILES Wendy Reynolds-Dobbs 13 Ravi Perry .........................15 CONGRATULATIONS NADAGraduates 17 Manufacturer Asbury Financial Responsibility 22 Corporate Update ............................. 23 Award Winners ........... 18 & Compass 24 Company Promotions ...19 REPORTS Our North Star
After a busy start to
2022, we are settling into operations as a bigger, more resilient company. Asbury was built as a mosaic of strong, respected brands in individual markets but, together, we are united as one in our pursuit of being the most guestcentric automotive retailer. It is at the heart of our organization. While our geography and our brands may be different dealership to dealership, we are one – Asbury Automotive Group.
We are dedicating this issue of The Drive to the theme of Unity: We Are One. In this issue, you will see stories from all across Asbury’s dealerships and see examples of the great work and passion our team members bring to their work and communities every day
Our Asbury Cares Community Initiative is a great example of how all of our 155 stores across the country are united in our commitment to giving back to our communities. You will see examples of how team members in St. Louis, Tampa, Indiana, Atlanta, Arizona, and Colorado are making an impact through community partnerships.
Service director Ravin Perry in Virginia has united his team and built a culture of trust. His team members say he brings his passion for his work every day and that he leads with empathy In our Pro ile section, you’ll read how Ravin’s servant leadership philosophy has guided him through his nearly two-decade career at Asbury Unity doesn’t mean we are all the same. It is through our unique differences and under-
standing of those differences that unite us. I am proud to say that Asbury has a new Chief Diversity, Equity, and Inclusion Of icer who will help us build a culture where everyone feels like they belong and are valued. In this issue, Wendy Dobbs-Reynolds explains the opportunities Asbury has to become a stronger organization through our diversity
You can read about the event in this issue.
And inally, a fan-favorite story: Read Cat-astrophe Avoided to see how our team members became heroes and jumped into action to save some felines in distress. We can all agree that everyone loves animals and the service team at Nalley Toyota Roswell is no different
W differences make our company stronger and, for a long time, our industry has lagged behind in hiring and retaining female talent. Despite the stereotype that automotive retail is a male-dominated industry, many women at Asbury have found successful careers at dealerships. In the spirit of rising up and reaching back, women at
e know our
hope you enjoy the stories in I this issue of The Drive and see how, even though we are spread across the country, we are united under a common goal and vision.
Our company looks signi icantly different than this time last year. While our footprint has changed, the fundamentals of our business and who we are has not. We are one in our focus and commitment to our guests, our communities, and each other.
Park Place and their Women in Automotive business resource group held a networking event and panel discussion with the goal of helping women navigate their careers in this industry.
I am excited to see what we accomplish together.
President and CEO
David Hult
David Holt (left) and two members of the 5th National Automobile Dealers Association graduating class: Bob Smith (center ) and John Doe (right)
When a customer came in after hearing meows from his engine, the Nalley Toyota team quickly jumped into action to save some furry lives.
George Balboma had
already driven 15 miles when he irst heard the faint sound. Meow. Meow. “What was that?” he wondered as he turned the radio down at a stoplight
Meow. Meow. Meow.
It was the unmistakable sound of a cat, maybe even a kitten, judging by how soft the sound was. Then a sense of dread washed over him. A kitten was trapped underneath the hood of his car. Is it okay? What if turning the car on and driving injured the kitten?
He pulled over to get a better look.
“I could hear a kitten meowing, and I could see movement way down below my battery and towards the wheel well,” he recalled. “I got under
from the location. He called to see if someone at the dealership could rescue the kitten from his car. A service advisor answered his call and told George to come in as soon as he could. George and his passenger prayed for the kitten’s survival and slowly made their way to the dealership.
When George pulled into the service bay, he met with service advisor Anthony Gonzalez and word spread around the shop about the kitten in the engine. About half a dozen technicians gathered around George’s car to see if they could help. The technicians quickly freed not one, but two kittens from the engine –a black and tabby kitten. But they could still hear crying.
There was a third kitten
and then got down on his back and reached for the kitten as Anthony held the wheel well the car and looked all around, but I could not locate the kitten or ind a way to free the little guy Then the meowing stopped and we got really nervous.
bought a George pulled over just a mile or so away from Nalley Toyota of Roswell, Georgia. He was familiar with the dealership because he had previously
stuck inside the car, out of reach of the technicians. He was trapped in the wheel well molding and in an area that was hard to access. Norvin Martinez, an Express Technician, removed the air ilter
kitten out – a grey tortie.
All three kittens were boys and they made it out without
a scratch.
George planned to take
the three felines to a local animal shelter, but soon news had made it around the entire dealership that there were three cute kittens that needed “furever” homes.
Ava Al-Salali (Sales Advisor), Kristi Stewart (Warranty Admin), and Katrina Rowland (Inventory Specialist) each volunteered to adopt one of the kittens and take them home.
“We’d like to thank everybody at Nalley Toyota for going above and beyond to rescue these kittens,” George wrote later “Thank you for this miracle. I can’t tell you how much we needed it.”
molding open.
the third and last Norvin inally got RAV4
This heartwarming story made news on the local Atlanta NBC station’s evening newscast. The kittens were appropriately named Turbo, Piston, and Hercules. Their new moms say that despite their harrowing ride, the kittens are all thriving and doing well – although they may have used up one of their nine lives in their adventure inside a Toyota.
With the Covid-19 pandemic, other events in the world, and balancing our work and personal lives, a lot can weigh heavy on your mind. Please remember that mental health IS health and that you should make sure you are caring for your emotional and mental well-being.
Asbury offers two resources that can help you manage stress, depression, and anxiety.
Asbury has a robust
Employee Assistance Program (EAP) through Unum. The EAP program is designed to help you lead a happier, more productive life at home and at work. A licensed professional counselor can help you with managing stress, depression, anxiety, relationship issues, divorce, job stress, work problems, family and parenting challenges, and grief or loss. They can also help with legal questions, debt management, and medical bills.
Online/Phone Support : Unlimited, con idential 24/7 support at 1-800-854-1446 (multi-lingual).
In-Person: You can get up to three visits with a licensed professsional counselor at no additional cost to you. Your counselor may refer you to resources in your community for ongoing support.
Sanvello is a top-rated self-help mobile app that uses clinically validated techniques especially effective for individuals experiencing high levels of stress and depression. The app empowers members to engage in activities to improve their mental health from the convenience of a
mobile device anytime, anywhere.
The app helps relieve symptoms and build life skills that can reduce potential highcost interventions in the future.
The app itself is free to download; Sanvello Premium is available to all Asbury team members and their families enrolled in medical coverage through Asbury The app is available in both the Google Play and Apple app stores.
Women in Automotive: Empowering and Elevating
In a historically maledominated industry, Park Place team members are working to make automotive retail a more welcoming place for women to start and grow their careers.
The irst week in May, Park Place dealerships and their Women in Automotive business resource group held a networking and panel discussion event in Irving, Texas. Women in Automotive is a way for women in the industry, and women who are interested in joining the industry, to connect, share ideas and insights, and discuss ways to navigate the male-dominated industry
More than 100 people attended the event. It began with a networking “meet and greet” and transitioned into a Q&A with a panel of ive women, most of whom had been with the company for over 20 years.
Porsche Dallas Service Director Jenny Drummond, F&I Director Shiva Olumi, Park Place Assistant Controller Jody Monroe, and Asbury Chief DEI Of icer Wendy Reynolds-Dobbs shared their
experiences, both personal and professional, and what challenges they have faced to ind the success they now have.
Asbury Boad Member
Maureen Morrison also attended the event. Maunreen has served on the Board since January of 2019 and serves as the Director and Chair of the Audit Committee. Maureen had been invited as a special guest to speak and addressed the group once the panel session concluded, as she is one of the three women who serve on our Board of Directors. Asbury has been recognized for our gender parity on our Board of Directors,
receiving a 3+ Award from 50/50 Women on Boards.
W omen make up just 18% of the automotive industry – including both dealershop and corporate roles. At Asbury, we want to encourage more women to join the industry and we are continuously looking for ways to make the industry more inviting and supportive of women and other minority groups.
ASBURY C A R E S
Asbury team members
across the country continue to use their Paid Volunteer Time Off (PVTO) to help better their communities. Many of our markets have added new Asbury Cares partners this year.
The following pages highlight just a few of the causes that are supported by our teams across the country
Team members receive 40 hours of PVTO to use each year. If an employee is interested in volunteering, but doesn’t know where to start, they can reach out to their HR managers or ind the Asbury Cares page for their market in The Hub employee portal.
Big Brothers Big Sisters of Tampa Bay
“Over the Edge”
n April, Ron Wordon, GM of I Palm Harbor Toyota, participated in the Big Brothers Big Sisters of Tampa Bay “Over the Edge” fundraiser. This event, which involved rapelling down a 17story building in downtown Tampa, raised over $103,000, which will positively impact over 1,000 kids’ mentorship programs for a full year. Well done, Ron!
Shalom House
The Shalom House is one
of the newest Asbury Cares partners. JR White, General Manager at Bill Estes Chevrolet Buick GMC, took a group of team members and helped pack more than 300 meals for kids in school who may not have access to meals while on breaks.
PARTICIPANTS INCLUDED
J.R. White, GM
Gary Jobe, Service Advisor (retired)
JoJo DeLeon, Servie Advisor
Scott Simmons, Sales Advisor
Parker Boone, Lot Porter
Mike Davis, Technician
Gage Place, Technician
Dan Wagner, Parts Counter
St. Louis Children’s Hospital
Todd Flowers and Joe
St. Louis Children’s Hospital for the past four years. The van will be used to expand the hospital’s community outreach program, Healthy Kids Express , and carry vital supplies, equipment
Plaza has been a partner with
Underriner, along with the rest of the team from Plaza Motors, donated a Sprinter Van to St. Louis Children’s Hospital. and staff.
Luggage of Love
Acaravan of 20 vehicles
from LHM dealerships in Arizona delivered thousands of items to the Arizona Department of Child Safety. The items of comfort were collected through employee and public donations during the
month-long, statewide Luggage of Love campaign which supports Arizona children who are transitioning into foster care. company’s second annual, Ÿ 202 pillows Ÿ 623 pajamas Ÿ 356 blankets Ÿ 1,307 packages of socks WORK ACCOMPLISHED Ÿ 267 new suitcases Ÿ 183 “completed kits” (suitcases illed with all items)
In total, the donations are estimated at $105,225 in value and will help the 500-700 Arizona children entering foster care every month.
Hunger Fight
Many children across
the United States depend on free meals through schools and struggle with food insecurity when schools are not in season.
In May, Asbury team members worked alongside Hunger Fight to set a goal to package 70,000
meals to support children in need. Working in teams of 10-12 across varying food stations, Asbury General Managers and support team members packed 73,248 meals for children in need across Denver, CO. In addition to the meals packed, Asbury team members raised over $117,000 and donated 3,000 books.
Rung for Woman
Plaza team members
worked together, volunteering across multiple events to support Rung for Women - City of St. Louis . Team members volunteered in the Rung for Women garden by harvesting vegetables, tending to the garden, and caring for the chickens.
The team also worked in an area called the Food Forest. This area is designed for the neighborhood residents to be able to grab an apple or a melon out of the garden at no cost. The Plaza team has planted fruit trees and melons for the season.
Rung for Women empowers women to grow and achieve sustained independence through co-located and coodinated educational, professional, and economic resources.
Nalley 250:
Filling the Grandstand for a Grand Cause
n March 2022, Nalley I Automotive Group, alongside partner Axalta, sponsored the Nalley 250 race during the NASCAR Folds of Honor weekend. The Asbury and Nalley team members were excited to take to the stands and cheer on the #7 Nalley race car, a brightly decorated Chevrolet, and professional race car driver Justin Allgaier. Allgaier had 16 X inity Series wins going into the race weekend and was a crowd favorite. Unfortunately, Allgaier got caught in an accident on the track and did not inish the race. The winner of the Nalley 250 race was Toyota driver Ty Gibbs.
Asbury also invited Asbury Cares community partners City of Refuge and 100 Black Men of Atlanta to watch the race and participate in the festivities. Michael Hornsby, a technician graduate from the NAPA Automotive Technicians program at City of Refuge , was selected to wave the lag to start the race.
Asbury team members were given the opportunity to purchase tickets for the race and all funds were donated to City of Refuge . Asbury matched the funds raised
Rally Foundation for Childhood Cancer Research
Rally Foundation for
Childhood Cancer Research, a 501 (c)(3) nonpro it, empowers volunteers across the country to raise awareness and funds for childhood cancer research to ind better treatments with fewer long-term side effects and, ultimately, cures.
Eleven Rally kids, along with their parents, participated in a Day of Pampering at Dillard’s and Bowlero.
Volunteers from Asbury and Nalley provided car service in Nalley vehicles for each family to and from the event where they were given a red carpet welcome with “paparazzi” cheering on each vehicle. The paparazzi was comprised of Rally families, Rally supporters, Atlanta Falcon cheerleaders, and Asbury team members.
A month after the Day of Pampering , the same Rally kids and families, along with supportive Asbury team members, gathered to celebrate Rally on the
Runway at Zoo Atlanta. The Rally kid models walked the runway with Atlanta Falcon football
players. The evening raised over $760,000 for Rally Foundation for Children Cancer Research.
Stevenson Toyota West/ Car Donation
n May, the team at Stevenson Toyota
West worked alongside Denver 7 News to donate a car to a well-deserving family. Ahmad Siddiqi served as an Afghan interpreter for the US Army and, last year, led Afghanistan with his family to seek a better life in Colorado.
Denver 7 News viewers raised money to cover half of the Toyota Highlander and Stevinson Toyota West covered the rest
Ahmad’s wife is learning to drive and this donation will give them the freedom they have been seeking and support their new life in America.
I
What got you interested
in DEI?
I’ve always had an interest in culture, even when I was younger. I grew up in a very culturally diverse city – Los Angeles – so I’ve always had friends and associates from all different backgrounds. As I went on to college, I was a psychology major and an ethnic studies major, which is the study of all different cultures, so I’ve always had an interest in DEI.
Inclusion Officer
In May, Asbury welcomed Wendy Reynolds-Dobbs as our newly appointed Chief Diversity, Equity, and Inclusion Of icer. This role was created as a result of Asbury’s DEI Inititative and feedback from team members across Asbury who expressed the importance of having a dedicated and experienced professional who will help guide our company to become a more inclusive and welcoming workplace for everyone.
We sat down with Wendy to learn more about her passion for DEI and what she hopes to accomplish here at Asbury.
What was your career like before joining Asbury?
From my personal experience being from an underrepresented group – being a woman and African-American – I have a vested interest in Diversity, Equity, and Inclusion and want to see the true bene its of DEI brought together. I’ve always had an innate interest in it. If you’re in the people business, then you’re in the DEI business. We all have these different backgrounds and there is a lot we can learn from each other My focus as an IndustrialOrganizational (IO) Psychologist was, of course, DEI, but also leadership development. When I irst came out of grad school, I started an internship in leadership development and effectiveness at UPS.
That helped me understand how organizations run. Then I got into the ield of Change Management. How do organizations manage change effectively? Not only from a process standpoint but from a people standpoint.
Then I spent a good amount of
Wendy Reynolds-Dobbs, Asbury’s New Chief Diversity, Equity, and
Continued from previous page
time in healthcare with Children’s Healthcare of Atlanta.
I was also a professor at the University of Georgia and Morehouse College at the same time. I taught introduction to IO Psychology and Diversity, Equity, and Inclusion in the Workplace, so I was always able to teach and speak on the topic even though it wasn’t my core responsibility at Children’s. My most recent position was with UNISYS where I was the Chief DEI Of icer.
What do you hope to achieve at Asbury?
I hope to support our North Star and Compass. When I think about being the most guest-centric automotive retailer, I see DEI as being core to that. If we’re in the people business, then we are in the diversity business. Our guests are coming from all different backgrounds, all different walks of life, and we need to meet them where they are.
It is very important for us to not only be supportive and be champions of DEI when it comes to being customer-centric to our guests, but also to each other. When I think about being the most guest-centric organization, that’s not just to our external clients but also our team members. I want DEI to be seen as everyone’s job and integrated into everything we do – from the moment someone visits our website, to the moment someone walks in our dealership doors, to the moment someone walks into the Dealership Support Center
We want diversity across all levels of the organization, and we want to think about the type of culture we are creating. Do we have an inclusive culture, and is DEI represented in our culture? From our programs to our bene its, we want to ensure we are as inclusive as possible.
That is how I want us to grow
at Asbury – to have DEI integrated across the board.
In this role, you will also be responsible for the Asbury Care Community Initiative. What are your plans for Asbury Cares?
I believe Asbury Cares is a great initiative. I have never worked with an organization that gave 40 hours of paid volunteer time. That shows passion for helping communities.
My plans for Asbury Cares will be building off what has already been created. How do we expand the program and make volunteerism more accessible for certain roles?
I’d like for us to expand our footprint in certain communities, make it easier for team members to volunteer their time and, beyond corporate giving and volunteerism, what else can we do to engage the community and form deeper connections?
How does work in our community further our
DEI efforts?
With Asbury Cares, there is a big focus on uplifting our communities. We focus on disadvantaged communities, and it’s all about advancing Diversity, Equity and Inclusion, really more the Equity piece. So when we think about focusing our attention on communities that have historically been forgotten, how we volunteer in those communities, how we monetarily support those communities, we are helping Equity and bring some level of advancement to those areas.
What we do around Asbury Cares and the organizations we support help advance Diversity and Equity in those communities.
Using City of Refuge as an
example, not only are we able to volunteer our time and support them inancially, but we also help train and then hire from their automotive program.
What do you wish people understood about DEI?
Some people are sensitive to the topic. When they hear DEI they may be defensive or tense, or they don’t believe it pertains to them. “I’m not diverse,” well, what does that mean? Alone, a person isn’t diverse, but a group is diverse.
Diversity, Equity and Inclusion is about people, and it’s about all people. We are all part of the DEI discussion and we are all needed in the DEI discussion. DEI, unlike any other type of training or program, challenges your experience, what you have been taught, and your beliefs.
This can be a sensitive topic because no one wants to be challenged in that way. DEI opens you up to a different perspective, and it’s not just a professional focus, but a personal journey Give yourself grace. No one is perfect, but be open to learning and new experiences. Start getting comfortable being uncomfortable.
I recognize the DEI Journey is a personal journey for folks. Some will be very strong supporters and champions, some will be neutral, and some will be less neutral. For the betterment of the organization, what I will have to do is set the standard of what is expected here at Asbury, regardless of where you may fall on the continuum.
We need to be clear on what DEI means at Asbury, what we expect from our team members and leaders, and support those efforts in a meaningful way. We all play a part in the effort and it doesn’t weigh on the shoulders of a few
Park Place team members volunteered at this year’s Dallas Pride parade
Juneteenth, Pride, and DEI
n the month of June we I celebrate pride and Juneteenth! The LGBTQ+ community plays a crucial role in our society, and yet are still ighting for equality and visibility in our country
Asbury Automotive Group and our platforms openly accept and support the LGBTQ+ community and believe everyone should feel comfortable being their true self in the workplace.
It has been one year since Juneteenth was of icially established as a federal holiday Juneteenth is an important day for our country to acknowledge where we stand in the ight for
equality and to recognize and appreciate the diversity in our communities.
To celebrate Pride and to honor Juneteenth, we re lect on the improvements we have made as a company in the past year
We are expanding Asbury Cares in our markets with the addition of new Asbury Cares partners and council members.
We have also begug hiring technicians through one of the Asbury Cares organizations we support in Atlanta. We continue to partner with HBCU Change to raise donations at our point-ofsale points in the dealership and are exploring additional ways to
support their initiatives. We have begun DEI training in our facilities and corporate of ice and will expand the training to all markets.
We are stronger
when we come together as one, and our impact is exponentially greater when we drive toward a common goal. Together, we must continue to work toward equality.
At Asbury, we celebrate the qualities of our team members that make every one of us unique.
Ravin
Perry with his home and work families.
Ravin Perry, Midlothian BMW Service Director
In his 19 years at Asbury and the automotive business, service director Ravin Perry says a lot has changed in the industry but a few things have stayed the same – the focus on the guest experience and servant leadership.
Nearly two decades ago, Ravin walked through the doors of Midlothian BMW as a high school student eager to make money. His stepfather had just purchased a BMW and the salesperson at the dealership, picking up on Ravin’s interest in cars, asked if he wanted a job.
Ravin started detailing cars at the dealership and, while he had never planned for a career in automotive retail, he found himself promoted to a service advisor three years later
“The service manager at the time noticed that I would always help out wherever I could and that I was willing to do whatever it took to help the team,” Ravin recalls. “I also did whatever it took to make the guests happy, and I had gotten a few compliments from guests and he noticed that.”
Raven is now Service Director and still has the attitude that no job is too small for him. It’s
something that his team notices.
“No job is beneath him,” says shop foreman Hector Pena. “Ravin puts air in tires and he writes tickets when the service lane is busy. He really does it all.”
This dedication to the job has earned Ravin multiple promotions over the last 19 years. He has worked at various Crown dealerships and eventually came back to Midlothian BMW where it all started.
Hector says that Ravin has brought a culture of trust and understanding to the service department. “When you work at a car dealership, you constantly have pressure and when you make a mistake you might not get the most positive response, but Ravin keeps a very level head,” Hector explains. “He does a great job of empowering the service writers to make decisions based on whats going on He’s always on the frontlines supporting your decisions and backing you up. ”
His colleagues say Ravin is a good manager but an even better person. Hector recalls a time when Ravin saw that Hector was tired at work and overheard him
explaining to another co-worker that he was sleeping on the loor in a sleeping bag for a few weeks while in transition between moving. Without asking or even letting Hector know, the next day Ravin brought in a twin-size mattress for Hector and told him, “You’re not sleeping on the loor anymore. ”
The team was touched by Ravin’s generosity, but says it’s not surprising since he leads with empathy day-in and dayout. They say Ravin often notices when a team member is struggling either professionally or personally and takes steps to help them.
“We spend just as much time, if not more time, with our work team members than with our families during the week,” Ravin explains. “These guys are like family to me. We spend so much time together. We laugh together We go through frustrations together. So we have to be willing to help each other.”
Ravin is also a proud graduate of Asbury’s Service Managers Training Program, where he says he learned a lot of the knowledge and con idence he needed to run a service department. He says the program’s focus on leadership also helped guide him in becoming the manager his team wanted to work for
After 19 years in the business, Ravin is looking forward to celebrating his milestone 20 years next year
“A lot has changed in two decades,” he says. “Technology How the cars communicate with us. How we communicate with the guests. A lot has changed for the better because it has increased transparency, but the guest experience is the same. Being able to talk to the guest and inding out their needs because it’s not always about ixing the car.”
National Automotive Dealers Association Academy
Asbury Graduates
Automotive Dealers Association Academy graduating class.
store’s
while
Since
ongratulations to the 5th C National
These team members dedicated time over 12 months learning how to further develop their
pro itability
exploring new technology and innovation to reshape the industry.
the program has ended, six of the graduates have been promoted into General Manager roles. Congratulations to this graduating class!
Coggin Honda Orlando Sergiy Bilyayev Coggin Honda Jacksonville General Manager F&I Director Greg Mabry General Manager General Sales Manager Coggin Nissan at the Avenues General Manager Adam Bader Jason Mink General Manager Mercedes-Benz Chester ield Alvin Santana Lindsey Biswas Myshia Hill General Manager Bill Estes CDJR Courtesty Toyota Brandon General Sales Manager General Manager Bentley Atlanta Kevin Coulombe Crown CDJR Greensboro Ollin Dunford General Manager Nalley Toyota Stonecrest Daniela Brand Nalley Lexus Roswell Brian Weddle General Manager Bill Estes Ford General Manager Jaguar Land Rover DFW Matt Woolsey Tony Gonzalez General Manager Service Director General Manager Park Place Lexus Grapevine New Car Director Service Director Jason Feuerberg DM Plano Lincoln Nick Carimi Dikki Terry Cam Mayfield Parts Director Park Place Motorcar Dallas Park Place Motorcars Arlington Park Place Motorcars Arlington Walter Reed Jaguar Land Rover DFW Greenville Luxury Roderick Infante Jaguar Land Rover DFW General Manager New Car Sales Manager Charles Owen
2021 Manufacturer Awards
Congratulations to all of the Asbury dealerships who won Manufacturer Awards for their store’s performance in 2021
Courtesy Kia of Brandon President’s Club
Courtesy Palm Harbor Honda President’s Award for Sales and Parts & Service
Courtesy Toyota of Brandon
Board of Governors
Audi Creve Coeur
Audi North Atlanta
MAGNA Society
MAGNA Society Precision Team Award
Coggin Acura for Parts & Service
Crown Acura (Richmond) Crown Ford President’s Award Crown Acura (Greensboro)
Coggin Buick-GMC
GMC Mark of Excellence President’s Award
Coggin Honda of St. Augustine
President’s Award for
Coggin Honda Sales and Parts & Service for Sales
Courtesy Chrysler-Jeep-Dodge
Customer First Award
Courtesy Hundai
Board of Excellence
Mercedes-Benz of Draper Gold Laurel
Larry H. Miller Volkswagen Avondale
Mercedes-Benz of Ft. Pierce Best of the Best Silver Laurel Best of the Best Best of the Best
Nalley Acura
Mercedes-Benz of Tampa/Sprinter Vans
Financial Services
Nalley Honda
President’s Award
Precision Team Sales & Nalley Lexus - Galleria
Elite of Lexus
Nalley Lexus - Roswell
Larry H. Miller American Toyota Albuquerque President’s Award
Larry H. Miller Casa Chevrolet
Silver Laurel Mark of Excellence
Elite of Lexus Park Place Lexus Grapevine Elite of Lexus
President’s Award for Sales
Hare Chevy
Parts & Service Elite Leaders Precision Team Award
Mark of Excellence,
Hare Isuzu Truck
Circle of Excellence
David McDonald Acura
Council of Excellence
Top Volume Dealer, for Sales and
Precision Team Award Sales Challenge
Parts & Service Ford Ft. Worth
for Sales and Bill Estes Ford Honda of Frisco
Larry H. Miller Chevrolet Murray
Mark of Excellence
Larry H. Miller Chevrolet Provo
One Ford Elite,
Park Place Lexus Plano Elite of Lexus
Park Place Motorcars Arlington (M-B)
Best of the Best
Silver Laurel
Larry H. Miller Ford Lincoln Draper
Larry H. Miller Ford Mesa
Larry H. Miller Colorado Jeep Triple Crown, Customer First Award for Excellence One Ford Elite, Ford 100 Club
President’s Award for Sales
David McDonald President’s Award for Sales, Master’s Circle
David McDonald Lincoln Frisco
Lincoln Leaders Award,
Certi ied Pre-Owned Sales,
David McDonald David McDonald Honda Leadership Award
Advantage Dealer
Larry H. Miller Honda Boise
Wolfsburg Crest Club President’s Award for
Parts & Service
Larry H. Miller Hyundai Peoria
Board of Excellence
Larry H. Miller Subaru Boise
Love Promise Customer &
Top Selling Ford Blue Community Award
Larry H. Miller Super Ford Salt Lake City Parts Premiere Club
Best of the Best Gold Laurel Silver Laurel
Plaza Mercedes-Benz/Smart for Excellence
Park Place Motorcars Fort Worth (M-B) Community Award Park Place Motorcars Dallas (M-B)
Best of the Best Silver Laurel Love Promise
Mike Shaw Subaru Greeley
Mike Shaw Subaru Love Promise Best of the Best
Community Award
A round of applause to all of our team members who were promoted into new roles in Q1 of 2022. Congratulations – we are proud of you!
Steven A. Massey
CORPORATE
Karen S. Aleman
A-Spec-Billing
Sumyr K. Bedlako
DSC Manager - HR
John D. Belen
Director - IT Applications
Robbie J. Black
Sr. Director - IT Applications
Richard A. Brown
DSC Sr. Dir - Marketing
Taylor Burriesci
DSC Supervisor - IT Support
Melinda W. Cooper
Sr. Director - Tax
Katia A. Cortes
A-Staff Accountant
Lynn A. Davey
DSC Sr. Dir- Financial Reporting
Idania E. DeJesus
DSC Support PayrollSupervisor
Susan B. Dingle
DSC IT Project Portfolio Manager
Allen L. Earls
DSD Sr. Dir - Audit
Kailah A. Eichorst
A-Spec-Title
Scott D. Grogan
DSC Sr. Mgr - Compliance
Elena V. Karelina
DSC Analyst - Tax II
Jenny M. Laurent-Lester
A-Spec-Billing
Tiarra Legion
DSC Analyst - AR
Claudia L. Lopez
A-Staff Accountant
Miran Maric
SVP, Strategy & Innovation
MMD
Karen B. Mckee
A-Manager - Of ice
Shawn Mendonca
Sr. Dir. Assistant Controller
Brandon S. Navarre
DSC Manager FP&A
Lindsay R. Parks
DSC Sr. Director - Financial Systems
Michael J. Patrick
Director - Fixed Ops
Jeffrey R. Pearson
DSC Sr. Manager - Marketing
Brandon S. Perez
Director - Marketing
Jasmin N. Rodriguez-Barajas
DSC Dir - IT Risk & Compliance
Renee L. Burse
Stevinson Toyota East
Appointments - BDC Srv
Daniel Coggins
Hector H. Ochoa Navarro
Stevinson Toyota West
C Tech Apprentice - Ex
Joseph C. Raley
Porsche Littleton
B-Technician
B-Technician
Pay Plan Admin
Tamika Smith-Booth DSS Specialist - Vendor II
Madalyn Tolbert
DSC Digital AdvisorMarketing
Carl Vannest
Sr. Director IT Security & Infrastructure
Janine K. Walker
DSC Director - Development
David Wyatt
DSC Supervisor - Audit
COLORADO
Eduardo Bravo
Mike Shaw Subaru Greeley
C-Technician
Jeffrey S. Billings
Stevinson Toyota West
Jennifer M. Smith B-Technician
Ryan M. Dorrance
Stevinson Lexus Lakewood Tech Internal
Stevinson Toyota West Parts Counter II
Thomas A. Russell
Stevenson Chevrolet
James Fleming F&I Director
Angelica R. Fraire Larios Mike Shaw Subaru Greeley Warranty Administrator
Alec J. Frey
Stevinson Toyota West Parts Counter II
Nicholas J. Grano
Mike Shaw Subaru Greeley
Mike Shaw Subaru B-Technician
Michael N. Smith
Mike Shaw Subaru B-Technician
Jarrett J. Starr Service Advisor
Stevinson Toyota West
Patricia D. Stone
Arapahoe Hyundai
Warranty Administrator
Matthew A. Hamilton
Courtney Tindall
BDC Service Appointments
Brenda E. Henriquez
Stevinson Toyota West A-Staff Accountant
Benjamin C. Vitek
Stevinson Chevrolet
Parts Counter II
Alexis Huff
Stevinson Lexus Lakewood Stevinson Lexus Lakewood
Of ice Manager
Samuel Kaufman
Porsche Littleton
Parts Country II Stevinson Lexus Lakewood
C-Technician Andrew C. Kloss
Stevinson Toyota West
B-Technician
Stevinson Toyota East
Jamie Martinez
Mike Shaw Chrysler Dodge Jeep Ram
General Sales Manager
A-Tech/Master/Team Leader
Bryant B. Walker
Porsche Littleton Bradley Kounkel
Mike Shaw Subaru
CROWN
Mario A. Rivera-Morales New Car Sales Manager
Jason D. Cappo
Crown Honda Greensboro
Service Assistant Manager
Rolando Castaneda Tovar
Crown Volvo Greensboro
General Sales Manager
Candice M. Fargis
Crown BMW Greensboro Shipper/Receiver
Appointments - BDC Service
Anthony Q. Hill
Crown Chrysler Dodge Greensboro
B-Technician
Alex H. Leon Baez
Crown Ford Fayetteville
A-Tech/Master/Team Leader
Jose E. Moran Amaya
Crown Dodge Fayetteville B-Technician
Richard L. Paradie
Crown Volvo Greensboro
Service Shop Foreman
Hector G. Pena
Richmond BMW Midlothian
Service Shop Foreman
Richard W. Schuh
Richmond Mini
Parts Counter II
Thomas A. Smith
Crown Acura Richmond C-Technician
Ashley N. Stewart
Crown Honda Greensboro B-Technician
Shay B. Trevorrow
Crown BMW Greensboro Car Washer
Martha M. Williams
Crown Honda of Southpoint BDC Service Manager
FLORIDA EAST
Stephanie M. Stapleton
Coggin Toyota at
The Avenues
BDC Service Advisor
Hunter P. Wells
Sungho Han
Coggin Honda Orlando
Sales Advisor
Arben Kabashi
Palm Harbor Honda
INDIANA
Leif R. Beauchamp
Bill Estes Chevrolet Buick
General Manager
F&I Manager
Ralph L. Bruns
A-Tech/Master/Team Leader
FLORIDA WEST
Murad S. Boqoter
Palm Harbor Honda
Sales Manager
Gretta A. Briceno Peralta
Courtesy Hyundai Tampa Warranty Administrator
Liz Cardoso
Courtesy Hyundai Tampa
BDC Appointments Service
Marcus J. Carey
Courtesy Toyota Brandon C-Technician
Emma M. Castello
Courtesy Toyota Brandon Coggin Ford Jacksonville
Warranty Administrator
Abbey R. Childress
Parts Warehouse
Mercedes-Benz of Tampa Cristobel Contreras
Courtesy Toyota Brandon
Service Express Lube Manager
Body Shop Assistant
Rebecca J. Lacey Courtesy Toyota Brandon Manager
Mercedes-Benz of Tampa Isain Ledesma Inventory Specialist
Delimar Lliteras F&I Assistant
Bill Estes Toyota Body Shop Mechanical Tech
Steven J. Cerbone Kahlo CDJR Lot Attendant
James. R. Collins
Bill Estes Chevrolet A-Tech/Master/Team Leader
Jennifer K. Corya
Parts Assistant Manager Hare Honda
Jose Merced Courtesy Chrysler Dodge Jeep Ram D-Lube Technician
David L. Phelps Courtesy Kia Brandon Coggin Honda of Orlando
Service Manager
Steve M. Poelcher
Coggin Deland Ford Lincoln
Bill Estes Toyota
C-Technician
Christina L. Harriman
Coggin Ford Jacksonville
Jennifer D. Cabel
The Avenues James C. Bond
Assistant Service Manager B-Technician
Jarel L. Cotney
Courtesy Nissan of Tampa
Coggin Honda of Orlando Body Shop Technician Dasia Pride Courtesy Chrysler Dodge Jeep Ram
Coggin Toyota at
Colton M. Carmichael
Coggin Acura Fort Pierce
Jonathan J. Masanto
B-Technician Brian P. Dudley
Mercedes-Benz of Tampa
The Avenues
Coggin Honda Jacksonville Service Manager
Jose A. Mendez Plaza
B-Technician
Coggin Toyota at Stephanie L. Mulholland
Coggin Acura Fort Pierce
Service Advisor
Anthony W. Powell
Coggin Ford Jacksonville Service Advisor
A-Tech/Master/Team Leader
Palm Harbor Honda
General Sales Manager
Diego Duran Zagorski
Courtesy Toyota Brandon
Body Shop Assistant Manager
Luis D. Enamorado Rodriguez
Mercedes-Benz of Tampa C-Technician
German De La Cruz Perez A-Tech Team Leader
Lazaro Gabriel Hernandez
Courtesy Chrysler Dodge Jeep Ram A-Tech Team Leader
Vincent M. Guagliardo III
Courtesy Chrysler Dodge Jeep Ram
Service Clerk
Customer Care Coordinator Mercedes-Benz of Tampa Service Advisor Service Lot Attendant
Tyler W. Ramsey
F&I Manager Christopher J. Harty
Noah A. Hudson
C-Technician
Tyler G. Stepka
Courtesy Nissan of Tampa
Parts Warehouse Alexas Reyes
Javier L. Velez Cruz
Coggin Honda of Orlando
Mercedes-Benz of Tampa Mercedes-Benz of Tampa Pamela Ramirez Contreras C-Tech/Apprentice/Trainee
F&I Manager Service Lot Attendant
David R. Victoriano
GREENVILLE
James C. Headrick
Toyota of Greenville A-Tech/Master/Team Leader
Mark Jarboe
A-Tech/Master/Team Leader
Bill Estes Ford
Service Clerk
Christopher R. Dalton Hare Honda Body Shop Parts Advisor
New Car Sales Manager Bill Estes Chevrolet Matthew B. Linville
Service Advisor Internal Thomas J. Lynn
Bill Estes Chevrolet Bill Estes Toyota Hare Honda Hare Honda Mikinna S. King
John J. Luck
Shanay C. Martin
Bill Estes Toyota Sales Manager Bill Estes Ford
Bill Estes Chevrolet Warranty Administrator
Mary K. McMann BDC Sales Manager
Alvin W. Santana
Bill Estes CDJR
General Manager
Anna M. Staton
Bill Estes Ford
Warranty Administrator
James R. White
Bill Estes Chevrolet Buick
General Manager
LARRY H. MILLER
Collin S. Argyle
LHM Toyota Murray
F&I Manager
Adrian J. Barraza
LHM Dodge Ram Peoria
Assistant Sales Manager
Juan E. Cuja
LHM Dodge Ram Tucson
Service Technician
Jyoti S. Chetty
LHM Dodge Ram Avondale
Warranty Clerk
John B. Courtney
LHM Hyundai Peoria Apprentice Technician
Cameron F. Curley
LHM CJDR Albuquerque
Parts Retail Counter II
Anissa E. Heape
Alfred J. Almasco Austria
LHM Dodge Ram Peoria
Payroll
Administrator
Aubrie Larson
MAO-LHM Dealerships
Director of CRM Services
Christian B. Miller
LHM Subaru Boise Assistant Parts Manager
Joanna R. Ortiz
LHM Hyundai Peoria
Apprentice Technician
Michael W. Price
MAO-LHM Dealerships Senior Vice President
Victor G. Renteria
LHM Casa Chrysler Jeep New Vehicle Manager
Donna L. Riordan
LHM CJDR Surprise
Assistant Of ice Manager
Sebastian Santizo Izzeppi
LHM CJDR Surprise Assistant Sales Manager
LHM CJDR Provo
LHM CJDR Albuquerque
Jesse Dominquez Shop Foreman
Dion A. Duvall
LHM Nissan Arapahoe
Parts Manager
Ashley N. Early
LHM Colorado Jeep
Kristin N. Eckersley
LHM Nissan Arapahoe
Payroll Administrator
Entry Level Technician II Brandon B. Erickson
LHM CJDR Provo
Service Manager
Alexander L. Elliott
LHM CDJR 104th
Service Technician
Norman G. Ewell
LHM Ford Provo Service Manager
Ivan I. Galarza
LHM CJDR Surprise
Express Advisor II
Gerardo Gomez Renteria
LHM Dodge Ram Tucson
Service Technician
Shawhib Ghulam Reza Service Manager
Austin D. Van Raalte
LHM Chrysler Jeep Avondale
A-Tech/Master/Team Leader
Jason Carper I
DM Acura of Plano C-Technician
Johnathan R. Daniel
A-Tech Team Leader DM Ford Fort Worth Alvino Davila
DM Ford Fort Worth A-Tech Team Leader
Jennifer M. Hudd
DM Acura of Plano Service Manager
Randy A. Lopez
DM Acura of Plano B-Technician
Alan Morales
DM Acura of Plano C-Technician
Pedro Piedra-Bernal
DM Acura of Plano Caiden W. Tew
Salvador Gonzalez
Nalley Acura - Marietta Bodu Shop Prepper
Hunter Grissinger
Nalley Lexus - Roswell B-Technician
Javier A. Guevara
Nalley BMW - Decatur
Parts Counter II
DM Acura of Plano
Thomas A. Powers
DM Acura of Austin
Tech Internal
Mary Raymond
DM Plano Lincoln
Kyle Verdino
LHM CJDR Surprise
MAO-LHM Dealerships Service Manager
Sara Waldman
Head of Communications and Community
Cheryl Williamson
MAO-LHM Dealerships Sales Manager Payrill and Onboarding Manager
Eddie R. Woodfin
LHM American Toyota
Service Technician F&I Manager
Eric Yambrick
Apprentice Technician
McDAVID
LHM Colorado Jeep DM Acura of Plano
Corey L. Adamson C-Technician
DM Acura of Plano B-Technician
Maritza Tamayo
DM Honda of Irving F&I Manager
DM Honda of Frisco
Tech Internal
Jacob Villareal
DM Honda of Frisco Ryan D. Trent
Fabian R. Serrano Parts Counter II
NALLEY
Jesse K. Baker
Nalley Audi - Roswell
A-Tech/Master/Team Leader
Nathaniel Baker Sr
Nalley KIA Stonecrest B-Technician
Barrington Desouza
Nalley Lexus - Roswell C-Technician
Nalley KIA Stonecrest Jamyron T. Hubert
B-Technician
Benjamin O. Kareem
B-Technician
Khansith Khamphouvong
Nalley Honda - Union City
A-Tech/Master/Team Leader
Nalley KIA Stonecrest Parts Manager C-Technician
A-Tech/Master/Team Leader
B-Technician Mike D. LeDuc
German L. Rios
Nalley In initi - Decatur Alec Schuessler
Nalley KIA Stonecrest
B-Technician
Anthony M. Simpson
Nalley Audi - Roswell Body Shop
Nalley Lexus - Galleria Parts Counter II
John C. Swift
Nalley Honda - Union City
Parts Advisor Ronald E. Thompson
Nalley KIA Stonecrest
Parts Driver Tylon Watson
Nalley In initi - Marietta
Nalley Lexus - Galleria C-Technician
Davis L. Wilson
Nalley Chevrolet Service Shop Foreman
Caleb K. Wordlaw
Nalley Lexus - Galleria Detailer
Andrew R. Wright Service Advisor
Nalley Acura - Marietta
Asbury’s Inaugural Corporate Responsibility Report w
e are proud to announce the inaugural publishing of Asbury’s Corporate Responsibility Report. As a performance-driven company, we pride ourselves in representing great brands. Asbury remains committed to growing our business in a sustainable manner.
From participation in health and safety committees and sustainability action teams to charitable giving campaigns and volunteering, we strive to provide our team members with numerous opportunities to get involved and make a difference. This report is one step toward showing that, as a company, we are also committed to getting involved to make a difference.
What is a Corporate Responsibility Report (CRT), and why does it matter?
Our CRT portrays our relationship as a company with our stakeholders – namely our team members, guests, OEM partners, investors, the communities we serve, and beyond. It serves as a tool to hold us (and, likewise, other companies who choose to report) accountable for the ways in which we interact with all stakeholders. As a company, we believe in open communication. With this report, we are choosing transparency and encouraging discussion.
We believe it is important that our stakeholders have accessible information when making important decisions that affect them. This report will give our
team members and communities further insight into our environmental, social, governance and ethics practices.
It is equally as important to recognize that our work is never done. Asbury will continue to be accountable and improve our strategy to become better stewards of our business for team members, guests, OEM partners, investors and our communities.
If you are reading The Drive digitally, you can view Asbury’s inaugural CRT by clicking the link here.
Otherwise, you can ind the report on our company website, AsburyAuto.com
Asbury’s 2022 Q1 Financial Update
Our company’s continued inancial success is all thanks to our team members and their hard work at the start of the year Despite the ongoing inventory challenges, our team members have persevered and focused on providing our guests with the best experience.
Q1 2022 was our irst quarter to report the results of our new combined bigger company including Larry H. Miller Dealerships and Stevinson Automotive.
Because of our growth and success, we also took the opportunity to update Asbury’s 2025 Strategic Plan. We raised our 2025 revenue targets from
$20 billion to $32 billion with growth in same-store, Clickland, and acquisitions.
Q1 Highlights
These are exciting times
for Asbury. With our new size and footprint, the opportunities for our team members have also grown.
Additionally, if you are a shareholder in our company, Asbury’s success is a inancial gain for you. We’re excited to see where the future takes us.
Asbury’s Q2 2022 earnings call is scheduled for July 28, 2022 at 10 am EST. For more information on Asbury’s earnings call and inancial performance, visit the Asbury Investor Relations page at asburyauto.com/company/invest or-relations/
Michael Welch Chief Financial Of icer
Michael Welch
Ÿ Revenue increased
Ÿ Gross pro it
Ÿ Adjusted EPS increased
Ÿ Adjusted Operating Cash Flow increased
million Ÿ Repurchased $200 million of our shares Ÿ Adjusted EBITDA increased
from $1.7 billion to $3.9 billion for the quarter
increased from $409 million to $792 million
98% to $9.27
from $290 million to $406
from $195 million to $336 million
To have a fun and supportive culture where TEAM MEMBERS thrive personally while building meaningful bonds with one another
To be the most GUEST-CENTRIC automotive retailer BECAUSE WE CARE
To be great brand ambassadors and exceptional stewards of capital for our PARTNERS who fuel our mission
To be caring professionals who strive to delight OUR GUESTS and foster love for our brand