Thermo Fisher Scientific 300 Industry Drive Pittsburgh, PA 15275 724-517-1727 www.fishersci.com
March 18, 2020 Dear Customer, Thank you for your support and patience amid the evolving COVID-19 outbreak. We continue to monitor our supply chains and work with our supplier partners to increase our inventories of critical products where possible so we can meet our customer commitments. Due to the increasingly high demand for personal protective equipment (PPE), our inventories are limited, and we are prioritizing orders for those customers directly involved in containing the spread of COVID-19. This includes first responders, healthcare workers and customers supporting patient testing and vaccine development. Our core PPE suppliers are providing daily updates and doing everything possible to support us. We are also working with an expanded group of suppliers globally to increase our inventories, but many governments recently have restricted the export of these critical products from their borders. We are validating alternative sources of supply and expediting freight modes wherever possible, but the recovery will be slow. Cleaning, disinfectants, swabs and other products may be affected going forward as the testing escalates. Most other products are in stock and operating with limited disruptions. We have a clear line of sight to possible production risks and we remain committed to sharing this information with customers. We are working to secure additional inventory to mitigate future risk and provide suitable product alternatives. We realize you have a need for information, and our teams are doing everything possible to manage the significant volume of customer inquiries. We ask for your understanding as we do our best to answer questions. As always, please continue to reach out to your existing Fisher Scientific account manager for further updates. We also ask that if you are planning site closures or have reduced receiving hours that will impact your existing orders, please contact Customer Service at 800-766-7000 to modify your deliveries.
Sincerely,
Dave D’Angelo Vice President, Global Portfolio Management