OSI-Sample Coronavirus Company Strategy

Coronavirus Company Strategy

Prepared for:

Company XYZ Address XXX Prepared by:

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Corona virus Company Strategy Company XYZ

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TABLE OF CONTENTS INTRODUCTION ................................................................................................................................................................... 3 CORONAVIRUS AWARENESS ........................................................................................................................................... 3 WHAT IS CORONAVIRUS? ........................................................................................................................................................ 3 WHAT ARE THE SYMPTOMS OF CORONAVIRUS? ...................................................................................................................... 3 HOW IS CORONAVIRUS TRANSMITTED? .................................................................................................................................. 3 Person-to-Person Spread .................................................................................................................................................... 4 Contact with Infected Surfaces or Objects .......................................................................................................................... 4 When Does Spread Happen? ............................................................................................................................................... 4 How Efficiently Does the Virus Spread? ............................................................................................................................. 4 COMPANY POLICY AND PRACTICES ............................................................................................................................ 5 SCREENING PROCEDURES OF VISITORS AND EMPLOYEES ....................................................................................................... 5 Example of a Workflow for Visitor Screening at the Workplace ......................................................................................... 5 Example of a Workflow for Managing an Unwell Employee .............................................................................................. 6 Example of a Workflow for Managing Employee Unwell Outside Workplace .................................................................... 7 Example of a Workflow for Contact Tracing....................................................................................................................... 8 EXAMPLE OF HEALTH SCREENING FORM FOR VISITORS ......................................................................................................... 9 EXAMPLE OF NOTIFICATION FORM FOR EMPLOYEES ............................................................................................................ 10 PERSONAL ACCOUNTABILITY...................................................................................................................................... 11 HOW CAN YOU PREVENT THE TRANSMISSION OF CORONAVIRUS? ....................................................................................... 11 WHAT DO YOU DO IF YOU THINK YOU HAVE BEEN INFECTED............................................................................................ 11 Stay Home Except to Get Medical Care ............................................................................................................................ 11 Separate Yourself From Other People and Animals in Your Home .................................................................................. 11 Call Ahead Before Visiting Your Doctor ........................................................................................................................... 12 Wear a Facemask .............................................................................................................................................................. 12 Cover Your Coughs and Sneezes ....................................................................................................................................... 13 Clean Your Hands Often ................................................................................................................................................... 13 Avoid Sharing Personal Household Items ......................................................................................................................... 14 Clean All “High-Touch” Surfaces Everyday .................................................................................................................... 14 Monitor Your Symptoms .................................................................................................................................................... 14 Discontinuing Home Isolation........................................................................................................................................... 15 DISEASE OUTBREAK RESPONSE SYSTEM CONDITION (DORSCON) ................................................................. 16 ADDITIONAL INFORMATION ......................................................................................................................................... 21 REFERENCES ...................................................................................................................................................................... 22

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INTRODUCTION The purpose of this strategy is to promote awareness of Coronavirus Disease 2019 (COVID-19) and assist the facility in response to COVID-19.

The strategy covers the following business operational risks:    

Human resource management Processes and business functions Supplier and customer management Communications, both internal and external

This guide helps companies with the following:     

Provide awareness and personal accountability regarding COVID-19 Minimize health risk to employees Minimize the risk of premises becoming a node of transmission Ensure plans are in place should employees be on leave of absence, quarantined or infected Ensure alternative arrangements with suppliers and customers so that business operations can continue

CORONAVIRUS AWARENESS WHAT IS CORONAVIRUS? COVID-19 belongs to a family of viruses known as the Coronaviruses, which can cause illnesses ranging from the common cold to more severe diseases, such as the Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS) (World Health Organization). The COVID-19 infections started in China but confirmed infections have also been reported in other parts of the world.

WHAT ARE THE SYMPTOMS OF CORONAVIRUS? Patients with confirmed COVID-19 infection have reported mild to severe respiratory illness with symptoms of:   

Fever Cough Shortness of breath/difficulty breathing

At this time, the CDC believes that symptoms of COVID-19 may appear in as few as 2 days or as long as 14 days after exposure.

The symptoms of the COVID-19 are similar to that of regular pneumonia. Typical symptoms include fever, runny nose, sore throat, cough and shortness of breath.

HOW IS CORONAVIRUS TRANSMITTED? Current understanding about how the virus that causes COVID-19 spreads is largely based on what is known about similar coronaviruses.

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PERSON-TO-PERSON SPREAD

The virus is thought to spread mainly from person-to-person.   

Between people who are in close contact with one another (within six feet or two meters) Via respiratory droplets produced when an infected person coughs or sneezes These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs

CONTACT WITH INFECTED SURFACES OR OBJECTS

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

WHEN DOES SPREAD HAPPEN?

 

People are thought to be most contagious when they are most symptomatic (i.e., the sickest) Some spread might be possible before people show symptoms; there have been reports of this happening with COVID-19 , but this is not thought to be the main way the virus spreads

HOW EFFICIENTLY DOES THE VIRUS SPREAD?

How easily a virus spreads from person-to-person can vary. Some viruses are highly contagious (like measles), while other viruses are less so. Another factor is whether the spread continues over multiple generations of people (if spread is sustained). The virus that causes COVID-19 seems to be spreading easily and sustainably in Hubei province and other parts of China. In the United States, spread from person-to-person has occurred only among a few close contacts and has not spread any further to date.

There is still more to be learned. COVID-19 is an emerging disease and there is more to learn about its transmissibility, severity, and other features and what will happen in the United States.

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COMPANY POLICY AND PRACTICES SCREENING PROCEDURES OF VISITORS AND EMPLOYEES EXAMPLE OF A WORKFL OW FOR VISITOR SCREENING AT THE WORKPLACE

Below is a procedure to manage the flow of visitors within the facility: Visitor arrives at the facility and completes the health-screening form.

Has the visitor traveled to Mainland China* in the last 14 days and/or came into contact with infected individuals in the last 14 days?

No

Is the screening of symptoms (using the health-screening form) required by management or advised by other government agencies (e.g., CDC, WHO)?

No

Allow visitor to enter the facility.

Yes No

Are symptoms present?

Yes

Yes Unwell visitor to put on surgical mask and visit a doctor on his own.

Deny entry for visitor to the facility.

If applicable, arrange other means of communication (e.g., teleconferencing, video conferencing).

Additional Notes:   

*Please refer to affected countries and areas listed in the Johns Hopkins Live Coronavirus Tracker Additional procedures and measures may be required if advised by other government agencies PPE (e.g., surgical masks and gloves) to be made available at the counter for employees and visitors

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EXAMPLE OF A WORKFL OW FOR MANAGING AN UNWELL EMPLOYEE Employee is unwell at the workplace and reports to their supervisor/HR

Has the employee traveled to Mainland China* in the last 14 days and/or came into contact with infected individuals in the last 14 days?

No

Employee to visit a physician on their own. Inform the supervisor/HR on outcome.

Yes

  

Supervisor/safety coordinator to arrange transport of the unwell individual to a designated medical facility for assessment Supervisor/safety coordinator to notify management Supervisor/safety coordinator to record the names and contact information (e.g., address, phone number) of the individual who work in the same area as the unwell individual, or who have come into close contact with the unwell person

Additional Notes:   

*Please refer to affected countries and areas listed in the Johns Hopkins Live Coronavirus Tracker Additional procedures and measures may be required if advised by other government agencies PPE (e.g., surgical masks and gloves) to be made available at the counter for employees and visitors

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EXAMPLE OF A WORKFL OW FOR MANAGING EMPLOYEE UNW ELL OUTSI DE WORKPLACE

Employee is unwell outside the workplace.

Employee to seek medical attention immediately.

At the earliest opportunity, employee/family members inform the supervisor/HR if the unwell employee is diagnosed with or suspected of being infected.

Safety coordinator/HR to notify management.

No Diagnosed to have infection?

Employee to take medical/hospitalization leave as prescribed and return to office only upon physician approval.

Yes

Follow further instructions from government agencies, if any.

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EXAMPLE OF A WORKFL OW FOR CONTACT TRACING Suspected case1 in workplace that fits the case definition (as advised by the WHO) Suspected case1 is admitted to clinic/hospital and safety coordinator/supervisor is alerted

Safety coordinator/supervisor to get in touch with all the people working in the same area as the affected staff.

Also, determine from the affected staff who they have come into close contact2 with in the last 14 days. Inform all the people who have come into close contact with the affected staff3 to monitor their health for a period of 14 days, per guidelines issued by the WHO.

Safety coordinator/supervisor to notify management

Safety coordinator/supervisor to alert the people who have come into close contact2 with the affected employee.

Safety coordinator/supervisor to bring facemask (surgical mask) for unwell employee. Safety coordinator/supervisor to don appropriate PPE (e.g., N95 respirator and gloves)

Conduct notification form for unwell employee. Are symptoms present?

If any staff are unwell, inform safety coordinator/supervisor and ensure unwell employees receive medical treatment and do not report to work.

Safety coordinator/supervisor to notify management of any cases of people with symptoms (e.g., temperature above 38ºC and flu-like symptoms).

Yes

Safety coordinator/supervisor to have unwell employee transported to designated medical facility for assessment.

No

Notify all the people who have come into close contact with the affected employee3 to monitor their health for a period of 14 days following the guidelines issued by WHO. If unwell, inform the safety coordinator/supervisor, seek medical treatment, and do not report to work.

Return to work upon physician’s approval.

1. A suspect case is an individual with a temperature above 38ºC (100.40F) and flulike symptoms and has travelled to affected areas or has close contact with a confirmed case in the last 14 days 2. Close contact refers to having sustained unprotected exposure within 2 meters (6.5 feet) of a confirmed case over a period of 30 minutes or more 3. As a precaution, staff may be advised to work from home or remotely

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EXAMPLE OF HEALTH SCREENING FORM FOR VISITORS

Dear Visitor, To prevent the spread of COVID-19 in our community and reduce the risk of exposure to our staff and visitors, we are conducting a simple screening questionnaire. Your participation is important to help us take precautionary measures to protect you and everyone in this building. Thank you for taking the time to complete this form.

Visitor’s Name:

Phone Number:

Nationality: Organization of Visitor (If Applicable): Meeting Location/Department:

Name of Host:

Self-Declaration by Visitor No symptoms If you have the following symptom(s), please circle the relevant symptom(s)

1

Fever

Dry cough

Body aches

Headaches

Sore throat

Runny nose

Tiredness

Shortness of breath

Other Have you been in contact with a confirmed COVID-19 patient in the past 14 days?

2 Yes

No

Have you been to Mainland China or affected countries or area(s) in the past 14 days?

3

Yes

No

If yes, please indicate the affected country(s) or area(s):

Signature (Visitor):

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EXAMPLE OF NOTIFICATION FORM FOR EMPLOYEES

Details of Affected Employee Name:

Department/Worksite:

Job Title:

Nationality:

Location of Isolation:

Address: Contact Number: (W)

(H)

(M)

Symptoms: Fever

Body Aches

Sore Throat

Tiredness

Dry Cough

Headache

Runny Nose

Others

Shortness of Breath

Details:

Date & Time of Fever Onset: Date & Time of Isolation: Travel History Over the Last 14 Days: Countries Visited: Flights Taken:

Details of Recording Employee Name: Job Title: Address: Contact Number: (W)

(H)

(M)

Date & Time of Recording:

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PERSONAL ACCOUNTABILITY HOW CAN YOU PREVENT THE TRANSMISSION OF CORONAVIRUS? There is currently no vaccine to prevent COVID-19. The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:      

Avoid close contact with people who are sick Avoid touching your eyes, nose, and mouth Stay home when you are sick Cover your cough or sneeze with a tissue, then throw the tissue in the trash Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe Follow CDC’s recommendations for using a facemask (surgical mask) o o o



CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19 Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others Fit-tested NIOSH Approved N-95 respirators are crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility)

Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing o

If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty

WHAT DO YOU DO IF YOU THINK YOU HAVE BEEN INFECTED If you are sick with COVID-19 or suspect you are infected with the virus that causes COVID-19, follow the steps below to help prevent the disease from spreading to people in your home and community.

STAY HO ME EXCEPT TO GET MEDICAL CARE

You should restrict activities outside your home, except for getting medical care. Do not go to work, school, or public areas. Avoid using public transportation, ride-sharing, or taxis.

SEPARATE YOURSEL F FROM O THER PEOPLE AND ANIMALS IN YOUR HOME

People: As much as possible, you should stay in a specific room and away from other people in your home. Also, you should use a separate bathroom, if available.

Animals: You should restrict contact with pets and other animals while you are sick with COVID-19, just like you would around other people. Although there have not been reports of pets or other animals becoming sick with COVID-19, it is still recommended that people sick with COVID-19 limit contact with animals until more information is known about the virus. When possible, have another member of your household care for your animals while you are sick. If you are sick with COVID-19, avoid contact with your pet, including petting, 858-558-6736 [office]

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snuggling, being kissed or licked, and sharing food. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a facemask. See COVID-19 and Animals for more information.

CALL AHEAD BEFORE VISITING YOUR DOCTOR

If you have a medical appointment, call the healthcare provider and tell them that you have or may have COVID19. This will help the healthcare provider’s office take steps to keep other people from getting infected or exposed.

WEAR A FACEMASK

You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) or pets and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then people who live with you should not stay in the same room with you, or they should wear a facemask if they enter your room.

Below is an illustration on how to wear a facemask:

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Notes:  

Change your mask regularly or if it becomes soiled or wet Wash your hands with soap and water after disposing of soiled masks into a waste container

Source: Singapore Ministry of Health COVER YOUR COUGHS AND SNEEZES

Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can; immediately wash your hands with soap and water for at least 20 seconds or clean your hands with an alcoholbased hand sanitizer that contains 60 to 95% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Soap and water should be used preferentially if hands are visibly dirty.

CLEAN YOUR HANDS OFTEN

Wash your hands often with soap and water for at least 20 seconds or clean your hands with an alcohol-based hand sanitizer that contains 60 to 95% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Soap and water should be used preferentially if hands are visibly dirty. Avoid touching your eyes, nose, and mouth with unwashed hands.

Wash your hands:     

Regularly and thoroughly with soap and water Before and after preparing food After going to the toilet Before and after eating After coughing and sneezing 858-558-6736 [office]

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After removing personal protective equipment like mask and disposable gloves

Follow these eight simple steps for washing your hands:

AVOID SHARING PERSONAL HOUSEHOLD ITEMS

You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. After using these items, they should be washed thoroughly with soap and water.

CLEAN ALL “HIGH-TOUCH” SURFACES EVERYD AY

High touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables. Also, clean any surfaces that may have blood, stool, or body fluids on them. Use a household cleaning spray or wipe, according to the label instructions. Labels contain instructions for safe and effective use of the cleaning product including precautions you should take when applying the product, such as wearing gloves and making sure you have good ventilation during use of the product.

MONITOR YOUR SYMPTOMS

Seek prompt medical attention if your illness is worsening (e.g., difficulty breathing). Before seeking care, call your healthcare provider and tell them that you have, or are being evaluated for, COVID-19. Put on a facemask before you enter the facility. These steps will help the healthcare provider’s office to keep other people in the office or waiting room from getting infected or exposed. Ask your healthcare provider to call the local or state health department. Persons who are placed under active monitoring or facilitated self-monitoring should follow instructions provided by their local health department or occupational health professionals, as appropriate.

If you have a medical emergency and need to call 911, notify the dispatch personnel that you have, or are being evaluated for COVID-19. If possible, put on a facemask before emergency medical services arrive.

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DISCONTINUI NG HOME ISOLATION

Patients with confirmed COVID-19 should remain under home isolation precautions until the risk of secondary transmission to others is thought to be low. The decision to discontinue home isolation precautions should be made on a case-by-case basis, in consultation with healthcare providers and state and local health departments.

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DISEASE OUTBREAK RESPONSE SYSTEM CONDITION (DORSCON) The Disease Outbreak Response System Condition or DORSCON (see Table below), is a color-coded framework adopted by the Singapore Ministry of Health (MOH) that shows you the current disease situation. It also demonstrates what needs to be done to prevent and reduce the impact of infections DORSCON considers both the severity of the disease severity and its spread to predict the impact on the community. The DORSCON table considers the following information:   

The nature of the disease The agent’s impact on daily life Recommendations to the public, human resources, process and business functions, customer management, and communications Color

Green

Nature of Disease Disease is mild OR Disease is severe but does not spread easily from person to person

Impact on Daily Life

Minimal disruption e.g. border screening, travel advice

Yellow

 

(e.g. MERS, H7N9) Disease is severe and spreads easily from person to person but is occurring outside the country OR Disease is spreading in Singapore but is (a) Typically, mild (i.e., only slightly more severe than seasonal influenza.)

Could be severe in vulnerable groups (e.g. H1N1 pandemic) OR (b) Being contained

Advice to Public



Minimal disruption (e.g., additional measures at border and/or healthcare settings expected, higher work and school absenteeism likely)

  



Orange

Disease is severe AND spreads easily from person to person, but disease has not spread widely in Singapore and is being contained (e.g. SARS experience in Singapore)

Moderate disruption (e.g. quarantine, temperature screening, visitor restrictions at hospitals)

    

Red

Disease is severe AND is spreading widely

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Major disruption e.g. school closures, work from home orders, significant number of deaths

  

Be socially responsible: if you are sick, stay home Maintain good personal hygiene Look out for health advisories Be socially responsible: if you are sick, stay home Maintain good personal hygiene Look out for health advisories Be socially responsible: if you are sick, stay home Maintain good personal hygiene Look out for health advisories Comply with control measures Be socially responsible; if you are sick, stay home Maintain good personal hygiene Look out for health advisories Comply with control measures Practice social distancing; avoid crowded areas

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Recommended measures to be taken at various DORSCON level are given in the table below. Enterprises should refer to the latest advisories issued by government agencies to guide them in their business continuity planning.

DORSCON Green

Yellow

Orange

Red

Overseas Travel

 

Review employee management policies on overseas travel (e.g. avoid noncritical travel to affected countries or areas and leave of absence after returning to the United States from affected countries or areas)

Defer travel to affected countries or areas and recall of employees from affected countries or areas (if travel advisory is issued by government agency)



Update details of employees



Conduct briefing/training/ exercise to familiarize employees on the company’s response plan





Plan to group essential employees into two or more teams to minimize disruption to business operations Identify highrisk employees (e.g. elderly employee and pregnant women)

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Defer travel to affected countries and areas



Defer travel to affected countries and areas



Adhere to advisories issued



Adhere to advisories issued

 Update employees regularly on health advisories

Update employees regularly on health advisories



Adhere to health advisories

Adhere to health advisories



Maintain deployment of essential employees into two or more teams



Deploy all nonessential employees (including high-risk employees) to work from home and focus HR resources on critical areas



Adhere to advisories issued by government agencies on affected employees after they returned to the United States from affected countries and areas (e.g. quarantine, leave of absence and housing) Working Arrangement of Employees

Human Resource Management











Update employees regularly on health advisories issued by government agencies Conduct exercise (e.g. on-site simulation) Adhere to health advisories issued by government agencies Update the grouping of essential employees and list of high-risk employees









Deploy essential employees into two or more teams Deploy high-risk employees to work from home

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Personal Protection Equipment (PPE) Plan and prepare adequate quantity of PPE (e.g. surgical  Issue appropriate PPE, as masks and gloves) and advised by the CDC and  undertake training to other agencies familiarize employees with their usage Cleaning and Disinfection





Prepare/update cleaning and disinfection guidelines for work places

Clean and disinfect common areas within the workplace (including cleaning of the airconditioning system, if required)

Put on appropriate PPE 



Increase frequency of cleaning and disinfecting common areas within the workplace



Increase frequency of cleaning and disinfecting common areas within the workplace



Clean and disinfect areas used by suspected or confirmed cases of infection



Clean and disinfect areas used by suspected or confirmed cases of infection



Activate screening procedures and isolation room(s)



Maintain screening procedures and isolation room(s)



Visitors are not encouraged



Maintain assistance to government agencies with contact tracing if required



Maintain remote communication access among employees and their interactions with suppliers and key customers



Maintain alternate site(s)



Clean and disinfect areas used by suspected or confirmed cases of infection Screening for Employees and Visitors



Process and Business Functions



Prepare screening procedures (e.g. symptoms and travel history) for employees and visitors Prepare isolation room(s) and routes from workplace/ reception area to the isolation room(s)





Put on appropriate PPE

Activate screening procedures if required and ensure adequate screening equipment



Prevent visitors with flu-like symptoms from entering workplaces

Activate isolation room(s) if required



Assist government agencies with contact tracing if required



Maintain remote communication access among employees

Remote Working







Plan and prepare remote communication access among employees working from home/offsite/affected areas



Plan for alternate site(s)



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Activate remote communication access among employees working from home/offsite/affected areas



Plan to support remote communication access for employees to interact with suppliers and key customers Prepare and set up alternate site(s)



Activate remote communication access for employees to interact with suppliers and key customers Activate alternate site(s)

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Supply and Delivery





Supplier and Customer Management



Prepare/update contact information of suppliers and key customers Identify single source suppliers and plan for alternative suppliers and deliveries (e.g. pre- qualify alternative suppliers if required) Identify and plan alternative delivery means to key customers (e.g. border closures)

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





Prepare for alternative suppliers and deliveries (e.g. if no alternative supplier is available, increase inventory levels) Prepare for alternative delivery means to key customers



Activate alternative suppliers and alternative deliveries for suppliers and key customers



Maintain alternative suppliers and alternative deliveries for suppliers and key customers



Manage inventory level



Manage inventory level

Monitor inventory level

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Internal Stakeholders

 

Develop a communication plan for internal stakeholders



Create general awareness of the company’s response plan for virus outbreak (e.g. remote working)



Monitor government advisories

Activate communication plan (e.g. update employees and other internal stakeholders on the company’s response plan at various DORSCON level)



Monitor and disseminate government advisories



Plan counselling for employees if required



Update employees regularly



Update employees regularly



Initiate counselling if required



Maintain counselling if required



Inform suppliers on alternative procedures for pickup/deliveries



Update customers on service levels and/or alternative procedures for pickup/deliveries for business continuity, if required



Update external stakeholders regularly



Cancel mass gathering events

External Stakeholders Communications





Develop a communication plan for external stakeholders (e.g. suppliers and customers)

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Activate communication plan (e.g. inform suppliers and customers on how the company should receive its supplies and deliver its products and services)



Inform suppliers and customers on restricting visits to company’s premises to essential visits



Cancel mass gathering events, if advised by government agencies

Prepare for cancellation of planned mass gathering events

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ADDITIONAL INFORMATION

World Health Organization www.who.int

Centers for Disease Control and Prevention www.cdc.gov

San Diego County Health & Human Services Agency https://www.sandiegocounty.gov/content/sdc/hhsa/programs/phs/co mmunity_epidemiology/dc/2019-nCoV.html.html

Johns Hopkins Live Coronavirus Tracker https://gisanddata.maps.arcgis.com/apps/opsdashboard/index.html #/bda7594740fd40299423467b48e9ecf6

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REFERENCES Centers for Disease Control and Prevention. 28 February 2020. Coronavirus Disease 2019 (COVID-19): How it Spreads. https://www.cdc.gov/coronavirus/2019-ncov/about/transmission.html San Diego County Health & Human Services Agency. 28 February 2020. Epidemiology Unit – 2019 Novel Coronavirus. https://www.sandiegocounty.gov/content/sdc/hhsa/programs/phs/community_epidemiology/dc/2019nCoV.html.html#Transmitted Centers for Disease Control and Prevention. 25 February 2020. Coronavirus Disease 2019 (COVID-19): What to Do if You are Sick. https://www.cdc.gov/coronavirus/2019-ncov/about/steps-when-sick.html Centers for Disease Control and Prevention. 15 February 2020. Coronavirus Disease 2019 (COVID-19): Prevention & Treatment. https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html Singapore Ministry of Health. 27 December 2019. Being Prepared for a Pandemic. https://www.moh.gov.sg/diseases-updates/being-prepared-for-a-pandemic Singapore Ministry of Health. 7 February 2020. Guide on Business Continuity Planning for COVID-19. https://www.enterprisesg.gov.sg/covid-19 World Health Organization. 27 February 2020. Global Surveillance for human infection with coronavirus disease (COVID-19). https://www.who.int/publications-detail/global-surveillance-for-human-infection-with-novelcoronavirus-(2019-ncov)

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