Aer Travel Update – March 16, 2020 Aer Travel wants to update you with what we are doing to advise and guide our customers as we all deal with the travel complications and restrictions due to the COVID-19 virus. We know that this virus is a temporary inconvenience and that it will eventually pass. When it does, we expect a high demand for travel. Aer Travel will be ready to serve you. Until normal travel resumes, we are going have a reduced staff to serve your needs. No need to for you to change e-mail contacts as we will set up a central box for all @aertravel.com addresses. Our office hours will adjust to 9:00am – 5:00pm Pacific Daylight Time. Our staff will continue to handle all cancellations and exchanges. Please know that all your cancelled airline tickets are on file at Aer Travel for future use. We will send a log of all your unused tickets the first week of April. If you need travel on an emergency basis, Aer Travel works with our worldwide travel partner Travel Leaders to provide charter aircraft that has been fully vetted for safety and dependability. Please contact us if you need charter assistance. For now, as travel reductions are in place, it’s a good time to do some housecleaning to ensure smoother travels when airlines resume their regular service. Please review your traveler profile for a couple important items to complete: 1) Fill in your Emergency Contact info – especially important is your mobile phone number. Airlines are requesting that we have this in your profile. 2) Sign up (if you’re not a member) for Hilton Honors and Marriott Bonvoy and enter the number in your profile. With their ever-increasing hotel partners, Hilton and Marriott now account for about 80% of all hotel bookings. Their special rates and benefits are available on our online tools and directly with Aer Travel agents. Your health and safety is of the utmost importance to us. Please reach out to me with any additional questions you may have. We’re all going to get through this! Gil Saidy President 858-551-3075 gsaidy@aertravel.com
|Aer Travel, Inc. |7701 Herschel Ave | La Jolla CA 92037 |858-455-5773 | info@aertravel.com California Seller of Travel #2014491-10