Business in Vancouver - 2011-10-04

Local. Business. Intelligence.

October 4–10, 2011 • Issue 1145

BIV.COM $3.00

INSide

full disclosure

Smart meter program runs into municipal resistance 6

Gauging Metro Vancouver’s Regional Growth Strategy potential

Profits and losses: bottom lines for telecom giant and gold producer 8 Rogers gets the jump on LTE 10

I

dominic schaefer

Mike Broderick’s profitable family business Trail 12 Companies tapping into the new virtual water cooler 13

n the first instalment of a three-part series, Business in Vancouver examines how Metro Vancouver’s recently adopted Regional Growth Strategy aims to shape development through to 2040 and how the plan hopes to

drive that development via transportation and transit links.

Parts 2 and 3 in the series will look at regional bureaucracy and the Lower Mainland’s shrinking industrial land base.

Business in Vancouver special report – 4, 5

Off to court 22-23 How to keep your sales team really connected 25 Ladner on removing dead ends in laneway housing development 28 Municipal labour relations headed for December showdown 29 Resurrecting the business of sporting excellence in Burnaby 30

Net losses loom in band power plays >BC Hydro review threatens to pull investment plug on growing inventory of small hydro projects involving First Nations

By Krisendra Bisetty

Andrea Shaw’s Olympic gains and Twentyten Group challenges 31 Employment agencies and recruiters directory 17-19 Biggest promotional product companies in B.C. 20

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government review of BC Hydro that could dramatically reduce the amount of renewable power the utility buys has raised investment uncertainty among B.C. First Nation communities, small clean energy proponents and their financial backers.

At risk are tens of millions of dollars in potential investment – and the hopes of aboriginal communities of creating wealth and economic opportunities through small-scale energy projects. As the two-day Generate 2011 clean energy conference wrapped up in Vancouver last week, delegates said investors look elsewhere if the provincial government review kills Hydro’s standing offer program, which gives proponents of viable hydro projects of under 10 megawatts a guaranteed purchase procurement agreement.

According to Cindy Stern, CEO of Port Alberni’s Tseshaht First Nation, the review “is being seen by many First Nations who are trying to get involved or are involved as being a risk, and there’s concern about the standing offer program or potential changes.” see Run, 6

Dominic Schaefer

A

City’s upward VFX ambitions Michelle Grady, head of film at Moving Picture Co.’s Vancouver office, spotted the city’s visual special effects potential from her vantage point managing MPC’s Technicolor Creative Services parent company see Upping, 3

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Daily business news at www.biv.com October 4–10, 2011

contents

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Columnists True Wealth Thane Stenner Real Estate Roundup Peter Mitham Boardroom Strategy Mike Desjardins Workplace Solutions David Litherland Sales Calls Rob Malec At Large Peter Ladner Labour Climate Geoff Meggs Golden Goals Bob Mackin

Departments 8

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Profits and losses Insider trading BIV list Trouble Lawsuit of the week People on the move Datebook

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Finance Technology Real estate Family business Human resources quarterly Business tool kit Comment Profile

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Contractor sues Hotel Georgia developer Fairmont Hotels now has electric car recharging stations Internet marketing conference lands in Vancouver CFIB assails “living wage” Brad Pitt film has lessons for HR managers

Joey Restaurant, BC Housing receive international coaching prize

BIV Business Today Daily Online Edition

BC Ferries boss David Hahn annouces retirement U.S. company packages up local tech business Copper mine workers at Teck’s Highland Valley vote to strike

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CONSTRUCTION IN VANCOUVER

Business in Vancouver’s quarterly report on B.C.’s construction industry The second instalment in BIV’s three-part series on Metro Vancouver’s Regional Growth Strategy examines the plan’s new layers of bureaucracy that local business leaders say conflict with the provincial government’s economic goals

news Acquisitions are helping elevate Vancouver’s Premium Brands to a new level in the global foodmanufacturing sector Biggest architecture firms in Metro Vancouver

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October 4–10, 2011 Business in Vancouver

Upping Vancouver’s visual effects ante Dominic Schaefer

Nearly triple its 2007 launch size, Moving Picture Co. is investing in new space and planning to triple again as the city’s VFX reputation grows

Warner Bros. Ent

Moving Picture Co.’s Michelle Grady: ”a huge part of our game is making sure that we’re a place that artists want to work”

Visual aids: an example of Moving Picture Co.’s recent VFX work on Warner Bros. Entertainment Inc.’s Sucker Punch

by Jenny Wagler

W

hen the Moving Picture Co. (MPC) saw Vancouver’s potential as the next global visual effects (VFX) hot spot, the London, U.K., VFX powerhouse decided to set up shop in town.

It was 2007, four years after B.C. had instituted its digital animation and visual effects tax credit.

And while most of Vancouver’s VFX companies were still working on TV shows, Rainmaker Entertainment Inc.’s VFX division (now Method Studios) was leading the way into the A-list feature film market.

Michelle Grady, now head of film and top of the food chain at MPC’s Vancouver office, spotted the city’s VFX potential from her vantage point managing MPC’s parent company, Technicolor Creative Services Canada Inc., which also has an office in Vancouver.

“I had stats showing that the tax credits were starting to be used [in Vancouver] at an accelerated level.”

That, she said, was what had

happened in London prior to establishing itself as the “massive” VFX centre it is today.

“You could just see that Vancouver could be the next place.”

Grady added that MPC wasn’t the only company thinking about VFX growth in Vancouver. Behind the scenes, she said, film studio giant Warner Bros. was encouraging MPC to open an office in Vancouver and help drive Hollywood North’s VFX expansion. As an incentive, it was dangling a VFX contract for Watchmen, a 2009 superhero film.

“They awarded us that project if we opened up in Vancouver,” said Grady, who called the studio’s support “crucial” to MPC’s move to Vancouver.

Once MPC had decided to come to Vancouver, she said the company turned its attention to securing the industry’s key asset: creative talent.

“If we can’t attract the artists then we can’t attract the work,” she said.

The company looked for a Vancouver location akin to its digs in London’s Soho district: an area that

appealed to youthful VFX talent and the potential to grow into an industry hub.

MPC’s choice?

Yaletown.

“It has lots of restaurants, lots of nightlife, lots going on, but also, it’s also such a beautiful location,” she said, noting that that the nearby accommodation also appeals to the international talent the industry requires for its top-tier positions.

Besides staking out prime real estate, Grady said MPC brought in a corps of London talent to lead the company’s dozen artistic and technical disciplines.

“They understood our pipeline but also the quality bar that we were trying to hit.”

Four years later, she said, the company’s groundwork has paid off: MPC has nearly tripled in size to 120 employees from its original 35.

Local VFX companies Image Engine Design Inc. and Method Studios also recently told Business in Vancouver about similar growth trajectories (“see “B.C. ups visual arts ambitions” – issue 1137;

August 9-15).

Howard Donaldson, president of the Digital Media and Wireless Association of B.C., said Vancouver’s visual effects industry growth is being driven by: •the city’s proximity to California; •a very good and large talent pool; •tax incentives; •relationships with California companies; and •Vancouver’s quality of life.

He said the Vancouver industry’s reputation is “sky high” and noted that Vancouver playing host to computer graphics conference SIGGRAPH this summer “made a huge positive impact.”

Vancouver playing host to computer graphics conference SIGGRAPH this summer “made a huge positive impact” – Howard Donaldson, president, Digital Media and Wireless Association of B.C.,

As the industry heats up, Grady doesn’t foresee MPC’s growth slowing any time soon.

She said t he company has launched plans for a new 40,000-square-foot building that can accommodate the 300 staff MPC anticipates it will employ within a few years..

The new facility, she said, is

3

slated to open in the spring of 2012 – still in Yaletown, by employee vote, at 1132 Hamilton Street.

Grady said MPC and the rest of the local VFX industry need to fight for continued industry access to international talent. She said the industry hires locally for entry to mid-level positions, but has to look to global VFX hubs for more experienced talent.

To date, she said, the industry has relied on an expedited hiring process through the IT worker section within Canada’s temporary foreign worker program.

With that program set to end in B.C. on September 30, she said the VFX industry risks hiring delays the fast-paced industry can’t afford.

“Every one of the guys that we’re chasing has multiple offers,” she said. “If we can’t lock down our offer quickly, knowing that we can get them in [to Canada], we’ll lose them.”

She said the industry is lobbying for an extension of the program or an alternative solution to the industry’s needs.

Besides banding together to fight threats, Grady said Vancouver’s VFX companies can position themselves to land bigger projects by partnering with other local VFX players.

She noted, for example, that MPC is partnering with Digital Domain on Warner Bros.’ Jack the Giant Killer.

“Part of how we landed the show was to say, ‘We will absolutely partner.’ Yes, we’re competitors. But we’re going to be in the same city, we’re sharing shots, we will make every effort we can to make that as seamless for clients as possible.”

Grady said that if Vancouver pursues those partnership opportunities the city can collectively pursue a large franchise movie that could raise the profile of the city’s VFX industry, as the Harry Potter series did for London’s VFX world.

“It’s absolutely where Vancouver is heading – there’ll be enough facilities of a certain size and a certain quality level that the studios will be able to park a big franchise picture here.” • jwagler@biv.com

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Daily business news at www.biv.com October 4–10, 2011

full disclosure

Dominic Schaefer

SkyTrain and other components of Metro Vancouver’s transit system will provide key arteries for revitalizing neighbourhoods and business districts, according to the Regional Growth Strategy

Transit to anchor North Shore development North Vancouver’s Lower Lynn area earmarked for major overhaul

Banking on transit’s power to drive growth Three-part BIV series examines the business and development potential of Metro Vancouver’s ambitious Regional Growth Strategy

By Jenny Wagler

I

t’s an area peppered with vacant lots, low-rent housing and light industrial operations, so it takes some imagination to see Lower Lynn’s development potential.

But the North Vancouver neighbourhood has a key asset: it’s been designated for a future rapid-transit connection to downtown Vancouver and the rest of the Lower Mainland.

To hear District of North Vancouver planners tell it, that future transit link will be a key driver of future business and residential development in the area.

“If there’s [bus rapid transit], new jobs that sprout up in Lower Lynn will now be well-connected to SeaBus and to the SkyTrain network,” said Tegan Smith, the district’s transportation planner. “So it becomes easy if, for example, you live in Surrey to take a job in North Vancouver and take transit there.”

But also, in a chicken-and-egg scenario, North Vancouver’s development of the area will create the transit demand TransLink needs to justify improving transit service to that node.

“We don’t know what the timing of the investments from TransLink and frequent transit would be,” Smith said. “But what we can do is start to build a transit-oriented community that will support those increased service levels.”

Banking on that transit service eventually being funded, North Vancouver is planning for 3,000 new residential units in Lower Lynn over the next 20 years – the largest volume of new residential development envisaged anywhere in the municipality. It’s also planning commercial and office space as well as community facilities, while retaining adjacent light industrial uses.

North Vancouver is not the only local municipality that’s looking to marry transit plans with neighbourhood revitalization projects.

With this approach developed and encouraged through Metro Vancouver’s recently adopted Regional Growth Strategy (RGS), municipalities throughout the region are examining ways to put this approach into practice.

The plans for Lower Lynn are just one early case study of how the RGS will start shaping Metro Vancouver

North Vancouver District has identified its Lower Lynn and Lower Capilano/ Marine Drive neighbourhoods as Frequent Transit Development areas Source: north Vancouver district

“But in many of the progressive

land use and transportation.

cities around the world like

Regional Growth Strategy The RGS, which replaces the 1996 Livable Region Strategic Plan, sets the course for land use across Metro Vancouver until 2040. Christina DeMarco, regional development division manager of Metro Vancouver’s policy and planning department, said the plan set out to tackle two central contentious issues: job sprawl and the loss of industrial land.

On the job sprawl front, she noted that between 1990 and 2006, 49% of all new office space built in the region – 9.1 million square feet – was located outside of urban centres.

“Low-rise office[s] in the middle of nowhere, basically.”

That kind of job development, she added, has left employees without transit options and increased the number of commuters.

“It’s hugely detrimental to a compact region and efficient transportation when you’ve got these [offices] scattered everywhere.”

Linked to that problem, she said, has been a significant loss of the region’s industrial land.

Stockholm and Copenhagen, they wouldn’t have that separation [between land use and transportation planning]” – Christina DeMarco, regional development division manager, policy and planning department, Metro Vancouver

“It was a stupid American idea that we adopted, very much driven from the development industry: ‘OK, I’ll buy cheap industrial land, I’ll go to council and see if I can get it re-zoned to office.’”

Between 1996 and 2005, she said, Metro Vancouver lost approximately 3,000 acres of industrial land – more than 10% of the region’s entire stock.

The 73-page RGS, which was adopted July 29, is Metro Vancouver’s answer to those major issues, plus smaller-ticket planning items.

Transit-driven development Viewed through a transportation lens, the RGS’s key new concept is the development approach being applied to Lower Lynn. In RGS language, these new nodes or transit corridors are called Frequent Transit Development Areas (FTDAs).

To meet RGS parameters, FTDAs need to be within 800 metres of a rapid transit station or within 400 metres of TransLink’s Frequent Transit Network. The RGS notes that the areas will include medium and higher density housing, employment, services, commercial activities and possibly cultural and

News

October 4–10, 2011 Business in Vancouver

5

full disclosure Network of development nodes proposed

Dominic schaefer

TransLink funding will be needed to realize transit-powered development

District of North Vancouver planners Susan Haid (left), manager of sustainable community development, and Tegan Smith, transportation planner, in North Vancouver’s Lower Lynn area, which is slated for transit-driven revitalization

community uses.

Once a potential FTDA is identified, municipal planners must get TransLink’s sign-off on an area.

From there, the municipality starts developing the area, with the understanding that TransLink will, as budgets permit, provide the transit services that are on the books.

North Vancouver, by virtue of having just finished its new official community plan, is ahead in the FTDA planning game. Aside from Lower Lynn, it has identified Lower Capilano/Marine Drive as a second FTDA – and gotten TransLink’s approval on both nodes.

The City of Surrey has launched into the process to identify FTDAs, but still has a way to go.

Don Luymes, Surrey’s manager of community planning, said the municipality is working with TransLink on the Surrey Rapid Transit Study.

Once the plan has been firmed up and transit stops identified, he said, Surrey can start looking for areas that need revitalization.

“There may be an area where there are large lots but smaller buildings that have seen better days. Or

maybe there’s an area where there’s an old dying strip mall that could benefit from redevelopment to much higher densities.”

But like Smith, he noted the chicken-and-egg “dance” between municipalities and TransLink over what comes first: transit or increased density.

“Part of working together with TransLink on the Surrey Rapid Transit Study is we’re able to work together so there’s some expectation of transit delivery and the city is then able to come to the plate with the kind of densities of jobs and living that would support that transit investment.”

Pretty please, TransLink Municipalities aren’t the only ones working out their dance with TransLink.

DeMarco said one key challenge for Metro Vancouver in mapping out the RGS was the regional board’s 1999 loss to TransLink of its jurisdiction over transportation planning.

“It’s a big challenge,” she said.

“What we’re saying in this plan … is ‘Please, TransLink, support

the objectives of our plan. Pretty please.’”

DeMarco said that in North America, there’s approximately a 50-50 split between jurisdictions that unite land use and transportation planning and those that separate the two functions.

“But in many of the progressive cities around the world like Stockholm and Copenhagen, they wouldn’t have that separation; it would be done together.”

TransLink, however, emphasized that the RGS is well-aligned with its own long-range strategic plan.

“We’ve been trying to refer to [both entities’ strategic plans] as a box set – they really go hand in glove,” said Tamim Raad, TransLink’s director of strategic planning and policy.

“Our legislation requires that the strategic plans of both agencies be integrated and supportive of one another. So we’ve worked quite closely with Metro Van over the course of the last number of years to look at the long-range goals for transportation and the long-range goals for development to make sure that they

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Roadmap to development: TransLink’s Frequent Transit Network concept as presented in Metro Vancouver’s Regional Growth Strategy

both support one another.”

Goods movement While the RGS includes a few policies geared at improving goods movement, DeMarco said the regional district’s key plan for improving goods movement is to get more commuters off the road. But that approach is drawing flak from the transportation industry.

How well is the RGS going to serve the trucking industry and port traffic?

“The short answer is, it’s not,” said Louise Yako, president and CEO of the BC Trucking Association.

She said the region needs to look at ways to enable trucks to travel during off-peak hours – by, for example, relaxing noise bylaws so that waste management trucks can pick up in the evening or early morning.

Yako added that promoting transit options, alone, won’t solve all goods movement challenges.

“As our population ages, is the transit solution really going to work for them? It’s part of the solution but not all of it, and I think if we put all of our eggs in one basket, we’re going

to find that that’s not going to solve the problem, because there is no silver bullet.”

Tom Corsie, vice-president of real estate for Port Metro Vancouver, also voiced doubts about how well the RGS will serve goods movement and enable the port’s competitiveness.

“Has Metro Vancouver evolved to understand that this is a port economy? – well, kind of,” he said.

Corsie noted that, unlike its predecessor plan, the RGS at least touches on transportation and the importance of the economy.

Corsie said he sees a disconnect between senior governments’ support of the port economy and what happens at a more local level – and in the RGS. “Port businesses support 80,000 direct and indirect jobs in the Lower Mainland, 129,000 jobs across the county. The senior governments ‘get it,’ and they’re investing to keep our Gateway competitive. The rub with all that with the municipalities, and this to a degree comes out in the regional plan, is that they’re not really participating.” • jwagler@biv.com

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6

Daily business news at www.biv.com October 4–10, 2011

Hydro smart meters meeting municipal resistance Power utility aiming to install 250,000 of the units despite concerns raised over the program’s cost

By Krisendra Bisetty

A

s BC Hydro gears up to install 250,000 of its “smart meters” by the end of October – the utility has already reached the 100,000 mark – it’s top officials are engaging with municipal leaders, businesses and the public in a bid to quell rising opposition to the controversial devices.

The $930 million project is continuing under budget and ahead of schedule, and for the most part feedback from the province’s mayors has been good, Gary Murphy, Hydro’s chief project officer for the Smart Metering Program, said in an interview.

“I sense a lot of support for the program,” he said.

But Murphy added he was unsure how the utility would

deal with those municipalities that want the rollout halted.

“The important thing to know is that they have no jurisdictional authority over our ability to install smart meters,” he said on the sidelines of the Generate 2011 clean energy conference.

Murphy presented the business case for the smart meters program at the conference last Tuesday and earlier also spoke at the Union of BC Municipalities convention in Vancouver, addressing issues that included the hefty price tag. The cost is high, he said, but the payback period is eight years.

“The benefits to our customers are $1.6 billion, so when you factor in the costs and the benefits, the overall net benefit to our customers is $520 million over the 20-year

life of the program. That goes back to our customers in the form of lower rates.”

BC Hydro claims the program will make its grid more reliable, increase public and employee safety and provide immediate savings. It would also cut down on energy theft, mostly from grow ops.

“Our conservative estimate is that $100 million a year of revenue is being stolen by these illegal grow ops, and that’s why our focus is on those primarily, and that’s what we’re going after first,” Murphy said.

He added that while the new meters would not eliminate the problem, it would “put a significant damper on it and cause these illegal grow-ops to either go off the grid or move out of the service territory.”

Even with the new meters

and the publicity surrounding them, the utility has discovered almost two dozen cases of tampering and theft.

Murphy described the system as a “breakthrough” in the type of information that it collects and the functionality that it brings, particularly in trying to meet rising demand for electricity. The ability to remotely disconnect and reconnect a service and automatic outage alerts are among its benefits, and information sent would be used by Hydro’s operation control centre to measure, monitor and to adjust the voltage profiles along its distribution system, which consists of 18,000 kilometres of transmission lines, 56,000 kilometres of distribution lines and approximately 200 sub stations, he said. “When we do that the

Meter made: Hydro claims its smart meter program will make its grid more reliable

amount of energy we need to purchase from our generators is substantially reduced, and those savings get translated to our customers in terms of lower bills.”

And beginning April next year every customer that has a smart meter will be able to log on to a secure websiteand look at their energy use over the billing period.

Murphy dismissed the radio frequency concerns that have been growing in recent weeks. “We’re disappointed that the special-interest groups are using misinformation, half truths, lot’s of opinion masquerading as science to cause fear, and uncertainty and doubt in members of the community.” • news@biv.com

Run of river: Bands target small hydro projects as vital business development opportunities from Net, 1

“And it’s perceived that your policies are starting to bump into each other.”

Stern, who was addressing a panel that included Jobs, Tourism and Innovation Minister Pat Bell, wanted assurances that the provincial government was not jeopardizing positive developments in the clean-energy sector.

The Clean Energy Act and the 2007 BC Energy Plan require that Hydro: •be energy self-sufficient by 2016 at critical water levels; and •acquire a surplus of 3,000 GWh of “insurance energy” at critical water levels by 2020.

According to the review, the self-sufficiency policy significantly constrains Hydro’s ability to deliver cost-effective energy solutions. The

financial burden of meeting this government direction, it adds, would be passed on to ratepayers via rate increases.

According to the government, if the definition of self-sufficiency were based on average rather than critically low water levels, BC Hydro would be close to being self-sufficient now.

Stern told Business in Vancouver that the standing offer program provides an opportunity to develop small hydro projects like the ones that many First Nations bands are planning because a guaranteed purchase agreement gives bands the certainty they need for financing and the security for taking the risk with their community to develop the projects.

“So any risk to or pullback on the standing offer program could have a

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real impact on First Nations’ involvement in this sector.” The Tseshaht community is developing a $9 million run-of-river project on the West Coast’s Alberni canal.

“This is our first one,” Stern said.

“We hope it’s not our only one.”

Bell was also told that many companies had come to B.C. on the basis of the self-sufficiency definition, and that reviewing it could negatively affect them.

“A lot of the investment that’s coming here is because there’s this certainty around the target for being self-sufficient,” Stern told BIV. “That self-sufficiency really drives a lot of the momentum, and it creates opportunity where, if you’re into development, you can get financing and you can get partners because they see a real opportunity.”

Bell confirmed that a change

in the definition would change the amount of energy Hydro would have to buy to achieve self-sufficiency.

But Bell stressed that the government is finding ways to support First Nation communities’ economic development objectives “and I know that clearly one of those areas is around energy and energy production.”

Speaking on the sidelines of the same conference, McLeod Lake Indian Band Chief Derek Orr extolled the virtues of independent power producers (IPPs).

“They provide jobs for our members, contracts for our companies and revenue-sharing through MOUs [memorandums of understanding] that we develop with these companies.”

The band is working with several companies, including Finavera

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Wind Energy Inc. (TSX-V:FVR) and Alterra Power Corp. (TSX:AXY).

“We want to urge the government to [recognize] that these are important opportunities for First Nations,” said Orr. “If there’s not the IPPs, there’s not a lot of opportunity.”

Don Roberts, vice-chairman and managing director of CIBC World Markets Inc., said the worstcase scenario for IPPs is that no decisions are made.

But Roberts said there’s a future for the industry in B.C. “You’ve got some competent developers here, a good wind resource, a good water resource, a great biomass resource. You do have the carbon tax that does matter in terms of it does send the right price signal, but you can’t have analysis/paralysis.

You’ve got to move ahead.” • news@biv.com

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Finance

8

Daily business news at www.biv.com October 4–10, 2011

PROFITS AND LOSSES

Losses are shown in brackets. Graph information by Stockwatch.

Telus Corp. (TSX:T, NYSE:TT)

Atna Resources (TSX:ATN)

Internet TV boosts earnings

Income history

Cash flow up with gold price

Income history

Growing wireless data network use and an increased subscriber base has boosted the earnings of Canada’s third largest telecom. For the 12-month period ending June 30, the number of wireless subscribers has grown 5.9% and Internet subscriptions have risen 3.3%. The biggest gains, however, have been in the company’s Telus TV division, which passed the 400,000 subscriber mark halfway through the year.

n Revenue n Profit/loss

The junior gold producer reported a 28% increase in revenue as more gold was sold in 2011’s second quarter for a higher price. The company sold 7,700 ounces of the precious metal at an average realized price of $1,520 per ounce. Its cash cost to produce an ounce of gold has fallen to $908 and is expected to drop further for the rest of 2011.

n Revenue n Profit/loss

Revenue: $5.08 billion (six months) Net profit: $652 million (six months) Earnings per share: $1.99

($ billions)

8 6 4

0

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$60

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Revenue: $20.9 million (six months) Net profit: $997,000 (six months) Earnings per share: $0.01

2

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$35

($ millions)

$10

0.00

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True wealth

Thane Stenner The fall checkup: three critical financial questions you should be asking yourself

I

t’s been a habit of mine to do a financial checkup in the first few weeks of fall. I think of it as a sort of a “getting back to business” review of the portfolio and other financial issues after a summer of fun and sun. Maybe it’s a throwback to my school days, which was more years ago than I care to admit!

This is a useful habit for any investor. Taking time to reflect before diving back into fall routine helps clarify next steps for getting your financial house in order over the coming months.

This year, my fall checkup will be even more important. We’ve been living in “interesting times” finance-wise, with volatility that has played havoc with asset allocations and shaken the confidence of most investors.

Here are three critical questions I’ll be asking myself over the

Europe – particularly highquality blue chip equities – has been unfairly tainted by the debt crisis next few weeks.

What are you doing to mitigate downside risk?

The summer of 2011 will be known as the summer volatility came back. And while most highnet-worth (HNW) individuals are used to market corrections, the “whipsaw” markets we’ve seen over the past few months have been difficult to handle.

I’ve performed a “what if” analysis on my portfolio – a detailed, quantitative stress test to see what would happen should volatility strike again. I’ve increased my allocation to long/

short equity managers, placing additional funds with managers who can profit from further volatility. And I’ve started using options (primarily puts) to protect myself against further downside.

There are now several ETFs that offer the same kind of protection on a more diversified basis; they’re worth a look.

Where are you seeing opportunity?

There will always be doomsayers who look at volatility and scream, “the sky is falling!” But if you’re a glass-half-full type of person (and I am), you understand that within crisis lies opportunity.

Here are three contrarian ideas that I’ll be investigating further over the fall, with the intention of allocating some of the portfolio to one or more: (a) Europe – particularly highquality blue chip equities, which I

believe have been unfairly tainted by the debt crisis over there. (b) U.S. financials – Warren Buffett, Bruce Berkowitz and others have been buying up U.S. banks during the summer volatility. One could do a lot worse than follow their lead. (c) Technology – tech has really taken it on the chin this summer.

But “old tech” stalwarts have very healthy cash flows and strong balance sheets.

What about your will?

I’ve asked my clients this question hundreds, perhaps thousands of times, over the years. It’s a sincere question, but it’s never hit home like it has this year, after my sister passed away in January. It was a difficult time for my family, made more so by the speed with which my sister’s health deteriorated, her young age (she was 39) and the great rush in which her

intentions had to be planned, organized and executed. Her estate was complicated, and, as her executor, there were several legal and other difficulties I had to overcome.

That’s why I’ve made it a top priority to review my own will and estate plan this fall. I’ve made a commitment: my heirs will not experience the same difficulties as my sister’s.

If it’s been a while since you’ve reviewed your will or your estate plan, put down this newspaper now and get it done. Indecision and lack of preparation have real consequences for your loved ones. Take it from someone who knows. • Thane Stenner (thane.stenner@ richardsongmp.com) is the founder of Stenner Investment Partners within Richardson GMP Ltd.

WHERE DO 55,000 FANS GET TOGETHER TO WATCH A GAME UNDER THE STARS? Get to know the new BC Place.

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finance

October 4–10, 2011 Business in Vancouver

YVR second to pearson

9

Insider Trading

August airport flight volumes on the rise

427,910 39,121 30,002 21,361 August flights (Canada)

August flights (Pearson)

August flights (YVR)

August flights (Calgary)

In the peak summer month of August, Vancouver International Airport (YVR) was the second-busiest airport in the country after Toronto’s Pearson Airport. The thirdbusiest airport was Calgary International, with 21,361 aircraft arrivals and departures. The 42 largest Canadian airports (with NAV Canada air traffic control towers) reported 427,910 aircraft take-offs and landings in August, virtuallly unchanged (0.0%) from August of last year. YVR’s busiest day in August was recorded on Thursday, August 4.

EI claimants drop in B.C. in July The number of Employment Insurance (EI) claimants receiving regular benefits in B.C. declined (-4.2% seasonallly adjusted) to 60,720 in July. At the national level, an estimated 535,670 Canadians received regular EI benefits, 4.4% fewer than in June.

-BC Stats Infoline, Issue 11-38, September 23

B.C. retail sales slow in July Retailers in the province had a slower month in July as sales inched down (-0.5%, seasonally adjusted), reversing the slight increase (0.4%) recorded in June.

Canadian sales followed a similar pattern, slipping 0.6%, following a 0.8% climb in the previous month.

-BC Stats Infoline, Issue 11-38, September 23

B.C.’s year-over-year inflation up 0.4 points in August B.C.’s year-over-year inflation rate climbed 0.4 percentage points to 2.1% in August. Higher energy costs (9.0%), particularly for gasoline (12.3%), helped push the provincial rate up. Excluding energy, the Consumer Price Index (CPI) would have been just 1.4% higher than in August of 2010. Food bills were up 3.8%, as the cost of meals at restaurants rose 2.3% and the price of groceries climbed 4.6%.

-BC Stats Infoline, Issue 11-38, September 23

The following is a list of the largest stock trades made by corporate executives, directors and other company insiders of B.C.’s public companies filed by the week ending September 22.

The information comes from a compilation of required reports filed with the BC Securities Commission within five calendar days of a change in an insider’s holdings.

Insider: Jim Pattison, director Company: Canfor Corp.

(TSX:CFP) Shares owned: 27,898,350 Trade date: September 12, 13, 14 Trade total: $3,373,258 Trade: Purchase of 337,400 shares over three days at prices ranging from $9.935 per share to $10.0385 per share.

Insider: Robert Grey, vicepresident, investor relations Company: Extorre Gold Mines Ltd. (TSX:XG) Shares owned: 16,000 Trade date: September 13, 14, 15, 16, 19 Trade total: $936,849 (net) Trade: Sale of 100,000 shares at prices ranging between $9.56 and $10.10 per share follow-

Early liquidity options RRSP/TFSA eligible

* Assumption based on forward looking projections based upon total projected average annual simple return for full 10 year holding period. See Offering Memorandum for further details. This document should not be construed as an offer to sell, nor a solicitation to buy any security. An offering is made only by private placement pursuant to a confidential Offering Memorandum issued by iFund 2011 Capital Corp. iFund does not provide investment advice on any investment. iFund 2011 Capital Corp also always recommends that every client seek professional financial advice prior to completing any investment.

ing the acquisition of 100,000 shares for $0.53 per share through the exercise of options.

Insider: Rui Feng, chairman and CEO Company: Silvercorp Metals Inc. (TSX:SVM) Shares owned: 3,989,500 Trade date: September 14, 16 Trade total: $927,900 Trade: Purchase of 135,000 shares at prices ranging between $6.54 and $6.99 per share.

Insider: Frazer Bourchier, vicepresident, business development and technical services Company: Silver Wheaton Corp. (TSX:SLW) Shares owned: 0 Trade date: September 21 Trade total: $864,824 (net) Trade: Sale of 33,333 shares at prices ranging between $41.77 and $41.87 per share following the acquisition of 33,333 shares for $15.88 per share through the exercise of options.

Insider: Allan Cloke, director Company: Copper Mountain Mining Corp. (TSX:CUM) Shares owned: 211,335

Trade date: September 19 Trade total: $651,480 Trade: Sale of 106,800 shares for $6.10 per share.

Insider: Paul Singer Company: TAG Oil Ltd. (TSX:TAO) Shares owned: 2,208,920 Trade date: September 15, 16, 19, 20, 21 Trade total: $435,500 Trade: Purchase of 59,800 shares at prices ranging between $7.19 and $7.38 per share through the Liverpool LP. Insider: George Lawton, director Company: Extorre Gold Mines Ltd. (TSX:XG) Shares owned: 0 Trade date: September 20, 21 Trade total: $429,821 (net) Trade: Sale of 103,125 shares at prices ranging between $9.69 and $9.71 per share following the acquisition of 75,000 shares for $5.06 per share and 28,125 shares for $6.80 per share through the exercise of options.

Insider: Nikola Tatarkin, executive director, Silver

Wheaton Caymans Company: Silver Wheaton Corp. (TSX:SLW) Shares owned: 3,000 Trade date: September 21 Trade total: $314,125 (net) Trade: Sale of 12,500 shares for US$42 per share following the acquisition of 12,500 shares for US$16.87 per share through the exercise of options.

Insider: Allan Skidmore, coexecutive chairman and CEO Company: Glentel Inc. (TSX:GLN) Shares owned: 558,998 Trade date: September 15 Trade total: $277,020 Trade: Sale of 16,200 shares held by Elsieco Holdings Ltd for $17.10 per share.

Insider: Thomas Skidmore, chairman, president and CEO Company: Glentel Inc. (TSX:GLN) Shares owned: 558,998 Trade date: September 15 Trade total: $277,020 Trade: Sale of 16,200 shares held by Elsieco Holdings Ltd. for $17.10 per share.• rchu@biv.com

10

Technology

Daily business news at www.biv.com October 4–10, 2011

Rogers beats Telus to the LTE punch New high-speed cellular network now available to company’s customers, but only in Vancouver, Burnaby and Richmond

I

f you use any kind of a mobile device, you’ve probably heard about LTE and how fast it is.

Rogers Communications Inc. (TSX:RCI) demonstrated just how fast last week at the launch of Vancouver’s first LTE (long-term evolution) cellular network.

It also showcased a new LTE-compatible, Androidbased Samsung smartphone and HTC tablet that will be available soon.

“It gives us the ability to serve more people in the same geographic area with higher speeds and a better user experience,” Reade Barber, senior director, data product management for Rogers, said at a media launch last week.

Vancouver joins Toronto and Montreal as the only Canadian cities with Rogers’ LTE network.

Bell launched LTE in the Hamilton-Waterloo area two weeks ago, and Telus is busy installing the equipment

needed to launch LTE early in 2012.

Only Vancouver, Burnaby and Richmond are currently in Rogers’ LTE coverage area. Other outlying cities will be added as the necessary infrastructure is built.

LTE’s data speeds have thus far only been available on high-speed Internet. In addition to speed, LTE has better latency (less lag, for things like gaming).

Rogers’ LTE’s downlink speeds are four to five times faster than anything currently available. Users will be able to watch HD movies, play games and transfer huge amounts of data on a smartphone, tablet or laptop.

There’s just one hitch: whatever smartphone or tablet you own now won’t work on the LTE network. Those devices need to be built specifically for LTE, and, so far, few manufacturers are making them.

The first LTE-capable smartphone that Rogers will sell is the Samsung Galaxy II

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($199 on a three-year plan or $650 with no plan).

The new HTC Jetstream tablet – exclusive to Rogers – is scheduled to be available October 18 and will sell for $500 on a three-year plan or $800 without a plan.

Among the tablet’s features is a digital pen that will allow users to sketch, highlight, take notes and sign documents.

As for data plans, Rogers is offering a limited introductory offer of a 10 gigabyte (GB) “bucket” for $52.93 per month.

Most initial customers are not likely to be smartphone or tablet users, but businessmen and women who need high-speed cellular connections for their laptops.

For that, Rogers sells a mobile modem called the LTE Rocket, as well as a Rogers wireless AirCard, both of which are made by Richmond’s Sierra Wireless, which also makes the LTE-

capable USB modems for Bell and AT&T in the U.S. “This is a milestone in a pretty significant piece of work to get this technology out there,” said Andrew Green, Sierra’s vice-president of marketing, mobile computing business unit.

“LTE is a pretty massive technical challenge. It’s something we’ve been working on for a number of years now, and this sort of technology is rolling out around the world in bits and pieces and Rogers is really on the leading edge of that.”

The LTE Rocket powers a user’s laptop, while the AirCard turns it into a cellular mobile hotspot that up to five devices can use.

Mark Golberg, a telecommunications industry consultant, said the early adopters are likely to be the corporate sector and added that Rogers might score points for being among the first to offer LTE.

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Rogers’ Reade Barber: if you want Rogers’ LTE network for smartphone or tablet use, you’ll need to buy the Android-based Samsung Galaxy II or HTC Jetstream tablet

“It’s an important statement to their corporate clients,” Goldberg said. “Rogers has been fairly strong in the corporate market.”

He described a typical corporate user: A salesperson flying from Toronto to Vancouver to make a presentation could use an LTE modem to download graphics, sound and video files for a PowerPoint presentation in mere seconds while in the air or in a taxi.

“I think the message is that wireless competition isn’t just a matter of who’s got the lowest price,” Goldberg said. “It’s also Rogers sending a signal to its customers and the marketplace that quality and innovation are important characteristics for people to consider when choosing their carrier.”

If Apple is planning to launch LTE-capable iPhones, iPads and MacBooks, the company isn’t saying. However, it is planning a major announcement next week

and some analysts are speculating the company plans to announce LTE-capable iPhones and iPads for 2012.

“I think the message is that wireless competition isn’t just a matter of who’s got the lowest price” -Mark Goldberg, president, Mark H. Goldberg & Associates

LTE networks use existing fibre optic infrastructure, but require billions of dollars of upgrades in the form of new antennas and other hardware. Telus spokesman Shawn Hall said the company is investing $670 million in B.C. alone this year, a significant portion of which is going into LTE infrastructure. • nbennett@biv.com @nbennett_biv

Real estate

October 4–10, 2011 Business in Vancouver

11

Real estate roundup

Peter Mitham Developers get hip to new hotel opportunities; Robson Street heritage property overhauled Retro hotels Growing up in Montreal, this columnist saw Vancouver as the place everyone moved to after Expo 86, at about the same time folksinger Ian Tyson returned to prominence with Cowboyography. The album included Tyson covering his own, older ode to Vancouver, “Summer Wages,” with its reference to “all the beer parlors / all down along Main Street” where “the dreams of the season / are spilled down on the floor.”

But with gentrification, the bars and hotels along Main Street – including the American Hotel with its new Electric Owl izakaya, and the London Hotel and pub – are filling up with a new season’s dreams. Throw in the celebrated Waldorf a few blocks east on Hastings Street, and the East Side is finding its groove as investment pours in.

But what of the Burrard Motor Inn on the other side of town opposite St. Paul’s Hospital, asked a reader?

The vintage property originally opened in 1956 and enjoyed a 50-year run before closing in 2006. It was put on the market and sold for $8 million to Kalla Holdings Ltd. in 2010. Kalla principal Tony Kalla, a seasoned multi-family investor (and one of the original shareholders in Business in Vancouver, by the by), saw potential in the 72-room property with its enclosed courtyard – as apartments.

But when the numbers didn’t pencil out for converting the solid concrete structure with motel-sized rooms to apartments, a closer look was taken at its hotel potential.

“We thought we could do a funky, boutique, hipster hotel that no one else has done in this town because of the courtyard,”

restoration of the façade of 817819 Granville Street.

During the city’s Urban Design Panel meeting this past February, some panel members felt details of the project’s design could feature “a higher level of unexpectedness.” Given the lack of further information available from Vancouver & Shanghai at this time, the final form might well be unexpected by the general public.

“We thought we could do a funky, boutique, hipster hotel that no one else has done in this town because of the courtyard” – Tony Kalla, principal, Kalla Holdings

Greening up: a lush courtyard complete with an elevated garden of palm trees and cedar were selling points for Tony Kalla when he looked at buying and renovating the Burrard Motor Inn

Kalla said. “We thought there was some upside to the hotel business on the property.”

The inn kept running until being shut down in February 2011 to allow the renovations to proceed full bore. Since then, more than $3 million has been spent remaking the rooms and renewing infrastructure, including plumbing, electrical and lighting systems.

High-definition f lat-screen televisions have been placed in every room, which run from $129 a night – a rate hip to budgetconscious travellers.

Hodgson Design Associates devised a retro theme for the property, and online traveller reviews agree the property has nailed the hipster ethos with colourful doors, stylized sign lettering and chairs around the

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courtyard that recall a time well before the digital age.

Kalla plans further refinements.

While the Waldorf touts a vintage tiki bar and local restaurant phenomenon Nuba, the Burrard is home to 7-Eleven and Blenz outlets.

Demolition pending While major office towers grab headlines, Vancouver & Shanghai Land Ltd. is quietly proceeding with plans to develop a five-storey commercial building at 720 Robson Street.

The heritage façade of the existing structure at 817-819 Granville Street would be maintained, while a second building at 712 Robson Street would be demolished. The new building developed on the site will be 41,792 square

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feet and will offer three storeys of office space above two storeys of shops. Two levels of underground parking will be maintained.

The building facing Robson Street is boarded up for demolition, but Andrew Chan of Vancouver & Shanghai did not return calls for comment regarding the timeline for the project. Musson Cattell Mackey Partnership is architect for the project, but referred all questions to Chan.

The original building at 817819 Granville Street dates to 1888, but the current facade was designed in 1929 by architects Townley & Matheson, which also designed the old Vancouver Stock Exchange building at 375 Howe Street that Credit Suisse plans to redevelop.

To w n l e y & M a t h e s o n ’s original drawings will guide

Paint It Black The long-time home of Korean restaurant Arirang House at 2211 Cambie Street at the north end of the Cambie Street bridge has started attracting attention, and for good reason. The former restaurant building was recently painted black (“black as night, black as coal,” to quote the Rolling Stones).

It’s an artistic prelude to what promises to be a bowed boutique residence of just 15 apartments looking toward False Creek.

Por t Capita l Group Inc., headed by Tobi Reyes, is the developer.

Its portfolio includes properties at 522 Beatty Street and 99 West Pender Street, site of a planned Bing Thom-designed tower by t he Sa lient Group (which a lso redeveloped 522 Beatty Street). • pmitham@telus.net

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Daily business news at www.biv.com October 4–10, 2011

Trail blazing Appliance business straddles two provinces and employs 22 family members

By Nelson Bennett

O

n paper, Trail Appliances Ltd. in B.C. and Trail Appliances in Alberta are two distinct corporate entities with separate ownership. However, they share a website, suppliers, advertising and a lot of blood.

Both are owned by the Broderick family. Six of seven Broderick siblings work at Trail Appliances – four in Alberta, two in B.C. – and a whole new wave of Brodericks – a third generation – is rising through the ranks.

A total of 22 family members work for the two companies (at one point it was 26). About half that number work in the B.C. company.

Mike Broderick’s daughter, Kate, works in Trail’s advertising department, and his son-in-law, James Reynolds, is vice-president of retail sales.

“My wife, Pat, works here as well,” Broderick said. “She is in charge of operations and administration.”

Even before Trail Appliances came into being, there was a Broderick family-owned business. Jack Broderick, the 81-year-old patriarch, worked in a Chrysler dealership in Regina that had been owned by his father, John Broderick.

In 1974, he moved to Calgary to open his own business – a home appliance rental store. His son, Paul Broderick – who is one of two sets of twins – helped him run the business.

Paul Broderick became owner of the Alberta Trail Appliance stores when his father retired 15 years ago.

Mike Broderick also worked for the family business in Alberta for a while before earning an education degree and becoming a teacher. In 1980, his father and brother asked if he would like to move to B.C. to start up a new Trail Appliances store in Vancouver, and he agreed.

His brother Peter Broderick– Paul’s twin – also moved to British Columbia to help establish the B.C. business. The first B.C. store opened in Richmond. Peter Broderick later

Dominic Schaefer

12

Trail family dynamics (l-r): Pat Broderick, Richard Broderick, Mike Broderick, Jason Broderick, James Reynolds, Kate Procter, Ryan Broderick and Peter Broderick

opened a store in Coquitlam.

“The growth since that has largely been through acquisition,” Mike Broderick said.

There are now eight Trail Appliance stores in British Columbia. (including Victoria, Surrey, Langley and Kelowna) and five in Alberta. The two Trail Appliances companies employ 650 people, with 250 of them working in B.C. The Brodericks marked a milestone in May with the opening of Trail Appliances’ new 26,000-squarefoot flagship store in Vancouver in the old Petcetera building (2876 Rupert Street).

Because the business is part of a continuum, Mike Broderick said the company can take a long-range view to its corporate decision-making.

“We can afford to make long-term decisions without the short-term payback. We take a very long-term approach with how we go to market and what paybacks might be in terms of investments, and it doesn’t have to be instant success.”

In recent years the company has seen double-digit growth, with its builder sales division accounting for

a good deal of that increase in sales – something Mike Broderick attributes to his nephew, Jason Broderick, vicepresident of builder sales.

Manage growing pains Judi Cunningham, executive director of the Business Families Centre, said Trail’s “organic” growth is fairly typical of larger family-owned businesses.

With so many family members involved, she said, companies like Trail should make sure they map out how the management and ownership of the business will be handed down.

“As you get to 22 family members, that becomes a pretty complicated system, so what worked quite well in the beginning can start to become structurally challenging,” she said.

“The challenge is now you have 22 people that you need to go through a succession to the next generation.

You’ve got 22 family members that could easily turn into 50, 60, 70 people in the fourth generation, depending on how many kids each of these family members have.”

When Mike and Peter Broderick retire, control of the company will

pass to Peter Broderick’s son Jason and Mike Broderick’s son-in-law James Reynolds.

Reynolds and Jason Broderick studied business and finance at Simon Fraser University together. After graduating, Jason Broderick joined the family business and vouched for Reynolds, who joined the company eight years ago.

After he had joined the company, Reynolds met, fell in love with and married the boss’s daughter, Kelly.

Marrying into the family was not an automatic fast-track to the upper echelon of the company, however.

“There’s no nepotism,” Reynolds said. “Nothing is given to you because you’re family. If you’re family, the expectations are actually higher for you and you have to work that much harder.”

Whether his two children will one day end up owning a piece of the business has not been worked out, Reynolds said.

“Being family doesn’t guarantee ownership, but you can only be an owner if you’re family.” • nbennett@biv.com @nbennett_biv

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Quarterly News Report October 4–10, 2011; issue 1145

The virtual water cooler While some companies still forbid employees to use social networks at work, others are embracing it with their own internal social networking sites

ThoughtFarmer co-founder Gordon Ross: social intranet boosts productivity and collaboration

Mountain Equipment Co-op and eHarmony encourage the use of social networking among employees with networking sites like these

By Nelson Bennett

I

f you’re the head of a large company or organization, you may have been pitched at some point – probably by your HR department – on implementing an enterprise social network.

Think Facebook for work, but with a suite of collaboration tools added on: departmental calendars, document-sharing platforms and inter-office messaging, to name a few.

You may have pictured thousands of hours of company time going down a “social notworking” black hole.

In fact, companies that have implemented social intranet have found productivity, collaboration and knowledge retention goes up, said Gordon Ross, vice-president

strategy and co-founder of ThoughtFarmer – one of Canada’s most popular social intranet developers.

The Guardian newspaper, eHarmony, Mountain Equipment Co-op and Vancouver Airport Authority are just a few of ThoughtFarmer’s 100 clients.

“It becomes very apparent, very quickly, that it’s a productivity tool,” Ross said.

One of the first things companies with social intranet notice is that email congestion goes down.

“Email was the killer application that allowed us to work so much more effectively about 20 years ago,” said Ron Shewchuk, a business communications consultant, who was a guest speaker at the recent Social Intranet Summit 2011 in Vancouver. “Today it’s the application that’s killing us.”

Joey Dubuc, Internet site administrator for MEC, said email is still valuable for some internal communications, but that the social intranet it implemented a year and a half ago – called Mondo – has replaced a lot of internal emailing.

“What it’s done, for a lot of people, is that it has just shrunk down the ever-growing pile of emails and kept more global communiqués and collaborative communiqués down to a minimum in the mailbox and just moved it over to Mondo.”

Many large organizations already have intranet. They are typically static, one-way communication platforms. Internal social networking – also known as enterprise social networks or Web 2.0 – is more like Facebook or LinkedIn because everyone on the site has a bio and can post content without having to

go through a webmaster.

For some managers, that raises the spectre of employees gossiping or even sniping at each other publicly. In fact, that rarely happens, Ross said.

“People very quickly understand that there’s an audience,” he said.

One of the benefits of social intranet is that it helps people within an organization learn who their colleagues are, what they do and what they are working on.

“You can have a 50-person company and not know the person across the hall from you,” Shewchuk said.

That employee alienation tends to be most pronounced in companies or organizations where employees are spread throughout multiple branches.

Vancouver-based Global Container Terminals has only 325 employees, for example, but nearly half of them are 3,919 kilometres away, in New York State. The company runs two shipping terminals in Vancouver, one in New Jersey and one in New York.

In April, the company went live with GCT360, a ThoughtFarmer site, with the hope it would bridge that gulf.

“We really wanted to have a place where people can collaborate and communicate across the regions,” said Peter Miedema, Global

Container Terminals’s CIO. “The people from east and west really didn’t know each other before.

“It’s more than just social media.

It’s truly a tool to share information and to work together on projects.”

MEC has an even greater geographic disconnect. The co-op has 1,500 employees in 14 locations spread across Canada.

A ThoughtFarmer intranet case study shows employee engagement at MEC is up, thanks to Mondo, which MEC staff can access from work or from home. Since front-line retail staff at MEC don’t have company emails or computer terminals, being able to access Mondo from home gives them access to organizational information they never had before.

In addition to news feeds, social intranets can also host calendars that allow everyone in the organization – or a specific department – to review project deadlines, see when and where meetings are scheduled, or who may be on vacation, working from home or off sick. They also typically offer document sharing and wiki functions that encourage and facilitate collaboration.

If you are putting together a PowerPoint presentation, for example, or an annual report that requires input from colleagues, your cohorts can work on the same see Mobile, 14

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14 Human resources

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Daily business news at www.biv.com October 4–10, 2011

Keep your staff Finding out why employees leave is key to retention strategy

HR Connections Evolve From face-to-face to Facebook, we are interconnected in ways unconceivable less than a generation ago. What is now the norm in this era of social media, online forums and real time exchange, has re-aligned the boundaries of the work/ life equation.

For those in human resources, the impacts have been multiple. From branding to recruitment to retention, the technologies that have come to define daily life, have proven powerful tools for enabling both the potential and processes of our profession.

As a province-wide association, those same technologies have allowed BC HRMA to offer greater value to our 5,200+ members: from our private online community committed to professional peer discussion to ongoing webinars and archived resources. Similarly invaluable are our public HR information offerings via our industry news hub, HRVoice.org, the groundbreaking HR Metrics Service, and BC HRMA’s presence on LinkedIN, Facebook and Twitter.

But to stress the obvious, these tools are simply that, tools to augment communication, not replace the richness of face-to-face interaction. They create additional channels to engage a wider audience with quality content, giving voice to HR’s role in our changing business landscape.

Simon Evans CEO, BC HRMA sevans@bchrma.org

By Frank O’Brien

W

hen a valuable employee quits a company, the boss shouldn’t expect a straight answer when the employee is asked why, says Angela Greene.

“If asked by a direct supervisor, departing employees will default to money as the excuse,” said Greene, president and founder of Victoria-based Elevate Retention, which specializes in helping companies retain employees.

“For example, it’s easy to say, ‘I would love to stay but Company X has made an offer I can’t refuse’ rather than, ‘This company stinks,’ or ‘I am leaving because of you.’”

Studies have shown that 80% of employers believe most people quit because of money, but employee exit surveys reveal that only 20% of those leaving a job did so because of their pay level, Greene said.

“About 80% of the time, they leave due to ‘other’ reasons,” she said. “This may be things such as lack of appreciation or opportunities, poor morale or how the employee is treated by supervisors or coworkers.”

This gap in perception is not that surprising, given that fewer than a third of employees will initiate a discussion with their boss about job satisfaction, she said.

There are deep bottom-

Angela Greene, president of Elevate Retention: money is seldom the top issue when an employee quits

line dangers in staff turnover, however. It costs as much as six months’ salary to replace an hourly employee and up to 18 months in salary to replace a mid-level employee,

”It is a basic human need to have personal recognition” – Angela Greene, president and founder, Elevate Retention

Greene noted. In the case of one of Greene’s clients, the sudden departure of a “super star” required the company to eventually hire two fulltime and one part-time employees to replace him. Also, customers often become loyal to a particular employee and, when that employee leaves for

a competitor, the customer may follow suit.

Lack of appreciation, Greene said, ranks among the main reasons an employee quits. ”It is a basic human need to have personal recognition,” she said, and the recognition doesn’t have to mean a raise in pay or making a flashy announcement. Often, a sincere “job well done” thanks from a superior can make an employee feel appreciated.

“The key is to be genuine and specific in the praise,” Greene said. More flexible work hours, vacation time, work-life balance and tuition reimbursements also rank higher today among younger employees.

Watch for the signs T here a re c le a r w a r ning signals that employers should watch for if they do not want to lose a key employee. These may include increased abstenteeism, a negative attitude, less interest in completing projects or a failure to offer feedback when asked.

“If a company believes they are about to lose a star, it is best sit down with the employee and ask point blank, ‘What would it take to make you consider staying with us?’” she said.

A top person leaving can also have a cascade effect on the entire staff, eroding

morale and perhaps signalling others to leave the company, as well.

Greene said exit interviews with departing employees can provide candid and constructive information for employers, but an unbiased individual, not the direct supervisor, should conduct the discussion. In cases where the split wasn’t amicable, it is sometimes best to wait a few weeks to allow the individual to reflect and become more objective, she added.

Employers today face more of a challenge in retention because, generally, people don’t stay at their jobs as long as they used to. “My father worked for 35 years at the same company,” said Greene, a self-described Generation Xer. “You just don’t see that as much today. It is not uncommon for someone to have five or six careers in their work life.”

Anna Grolle, director of HR and corporate operations at Cactus Restaurants Ltd.,

from The Virtual, 13

document from their intranet site and they don’t even have to be in the office to do it.

ThoughtFarmer recently launched a mobile web application that even allows users to access their sites on their smartphones or tablets.

One of the most valuable functions of social intranet is that it allows organizations to retain knowledge, even after employees leave, Ross said. With large numbers of baby boomers set to retire over the next decade,

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knowledge retention could become increasingly important, he said.

“When that person walks out the door, you lose what they know,” Ross said.

Social intranet can be used as an “institutional memory” because all of the work and communications ever done by employees is retained within a searchable database.

“It ha s per ma nenc y through time and it’s publicly available,” Ross said. •

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said flexible hours are a key method of retaining young workers. “At Cactus Club, many of our employees are students and it’s extremely important for them to have flexible work hours to accommodate their studies and schooling,” she said.

This year Cactus Club, which has more than 2,300 employees, was named as one of the Canada’s Top Employers for Young People, as chosen by the editors of Canada’s Top Employers, and, recently, as Best Restaurant To Work For in the Georgia Straight’s annual Best of Vancouver issue. Grolle added that Cactus Club also offers “great training and support” to those employees who want a career in the industry.

Employers, however, are right to consider money a primary factor. Research shows that if the salary is not competitive, the chance of an employee, of any age, leaving is significantly higher. •

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Human Resources 15

October 4–10, 2011 Business in Vancouver

Boardroom Strategy

Mike Desjardins Stocking your arsenal to win the war for talent

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The challenge for human resources VPs in medium to large organizations is managing the variance between eligibility to retire and the desire to retire.

Because boomers range in age from 55 to 65, it’s difficult to know when they want to take retirement. Helping drive that unpredictability is the larger disincentive to announce retirement plans too early.

Many boomers have seen their friends and colleagues announce a pending retirement only to be moved aside from key projects and strategic objectives, leading to the feeling that they’ve been “put out to pasture” when they still have years left before they plan to depart.

There are fewer Gen-Xers than boomers. So there’s a gap in experience that seemingly requires Gen-Xers and HR to plan for and fast-track their development.

Left to their own devices, Gen-Xers would have the experience they need to take on key leadership roles in 10 to 15 years. But, considering they will need those skills in the next three to seven years, that’s far too long to wait.

CEOs we work w it h say that one of the the biggest challenges they face in reaching their long-term strategic objectives is having enough talented people ready to take on key leadership roles.

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high potentials

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retiring leaders and

Mik e De sjardin s i s the CEO at ViRTUS (w w w. virtusinc.com), an organizational development-consulting firm with expertise in strategic planning and implementation, leadership development, change management and succession planning for medium to large organizations. He regularly blogs at w w w. mikedesjardins.com.

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they scramble to put the people in place to meet the f low of leaders out of the organization. •

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as a 10- to 15-year

roles, secondment, experientially based leadership development, books) and involvement in a formal leadership development program. This approach will tackle the three major gaps most Gen-Xers have in their skill set: company, competitive and industry knowledge, internal and external

u ria S

There can be as much

This is where succession planning steps in. It focuses on fast-tracking the development of high-potential leaders within the organization to replace the senior leaders who are retiring and to build talent for the future roles that will be added to the organization as it grows.

Here are some key considerations for your succession plan: Be clear about what success looks like. Develop KSAs (knowledge, skills and abilities) for each of the senior roles and a set of leadership competencies for each of an organization’s leadership levels.

Have multiple candidates for all senior roles.

Because this is a war for talent, the “one” candidate you have marked for a role might be attracted out of the organization. The ideal candidate might also turn out to be unable or uninterested in fulfilling the role when it needs to be filled. By identifying and developing multiple candidates, you reduce your risk.

Provide balanced feedback. By instituting a 360-degree assessment process, leaders can receive feedback from their bosses, peers and direct reports. That helps to highlight strengths that can be leveraged, weaknesses that can be shored-up and blind spots they need to be aware of.

Understand the difference between performance and promote-ability.

Using a talent matrix with performance on one axis and promote-ability on the other, chart your high potentials. You might find that individuals who are stellar performers in their current role would be best left in place versus promoting someone who would suffer in a role requiring a different set of skills and greater responsibility.

There’s no time for onthe-job experience. There can be as much as a 10- to 15year experience gap between retiring leaders and high potentials. With an average of three to seven years for most boomers to retire, there isn’t time for on-the-job experience to close the gap. High potential leaders need to have clearly defined roadmaps for their development (special projects, interim

Jennifer Ma

1997 McKinsey and Company su r vey coined the phrase “the war for talent.” It forecast a twodecade demographically fuelled net reduction in talent in the workforce due to baby boomers retiring.

The recent recession slowed that war, as boomers planning to retire saw their RRSPs, investments and pensions take a massive hit.

As these investments begin to recover to pre-September 2008 levels, it’s again becoming attractive for boomers to consider retirement or early retirement.

ab eth

A

Involve them in discussions around leadership development, performance management and assessments so they can guide you and your high-potential leaders in the direction of key resources and tools.

Succession pla nning has become a key part of the strategic process of any growing organization today. CEOs know that having the right talented people in place allows them to pursue aggressive growth strategies that competitors might not be able to replicate as

relationships and overall leadership experience.

Engage leaders in the plan. High-potential leaders will want to be actively engaged in helping determine their career path. Involve and engage them in a discussion of the areas they need to improve to be able to take on their next leadership role.

Involve human resources. The HR team will be critical in helping shape the tools required to assess and support an organization’s high-potential leaders.

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YOUR BENEFIT PLAN SHOULD BE AS UNIQUE AS YOUR COMPANY’S IDENTITY. It’s your employees that make up the identity of your company. At TRG, we understand that no two companies or employees are alike. Their individual qualities, needs and goals make that identity unique. By rewarding and retaining your employees with a flexible and comprehensive benefits plan, you’re actually safeguarding the character and identity of the company itself.

If you are looking for employee benefits or a retirement program specifically suited to you and your people, give us a call. Together we can build a program that’s sure to leave a distinct and lasting impression. For more information visit TRGGROUP.COM

16 Human resources

Daily business news at www.biv.com October 4–10, 2011

workplace solutions

David Litherland Face time: how important is it in the hiring process?

A

lmost everything we do today when it comes to work is controlled from behind a computer screen. The speed and efficiency of email has completely changed organization and interactions in the workplace, and the process of recruiting and hiring employees is no exception. The concept of a printed and delivered resumé is somewhat foreign now that online job boards, websites like Monster.com and Workopolis.com and “email only” resumé collection have become the norm.

Meeting face to face with candidates is often left to the end of the hiring process and sometimes skipped altogether. This saves an astronomical amount of time and makes the screening process much more consistent and methodical, but is it an altogether better approach to hiring?

Time saved from sifting through hundreds of printed resumés and booking several days’ worth of interviews is a major factor in favour of eliminating face time when hiring. But heed the warning that the old fashioned face-to-face meeting cannot and should not be completely replaced during the hiring

process. Its value stands above and beyond the newer and more appealing electronic processes.

In-person meetings and interviews foster stronger engagement and connection versus a simple exchange of emails. Stronger engagement increases the chance of identifying major issues or discovering desirable traits. Face–toface meetings also tend to be more

In-person meetings and interviews foster stronger engagement and connection versus a simple exchange of emails memorable. Given the volume of email processed each day, it is much easier to remember and prioritize candidates that you have physically sat across from than those with whom you’ve conducted an email exchange.

The kind of insight gleaned during in-person interviews extends beyond a simple confirmation of

facts stated on the resumé. The candidate’s posture, body language, tone of conversation, promptness, dress and general demeanour often sway an interview in a positive or negative direction regardless of resumé content and qualifications. So much subtlety is lost in online and phone communication.

Despite the instant allure of email communication, sometimes information exchange done in person can actually be stronger and faster. The simplicity of a one-time, brief conversation can eliminate the need for a constant string of back and forth over phone or email. The pace and direction of the interview can be controlled by you.

Finally, the act of meeting in person can be energizing. Face-to-face interviews offer a change of scenery for both hiring managers and job seekers and interactions that may bring about interesting conversation, a good sense of personality and energy or positive tone. The chance to speak about your company or the position directly to another person offers the chance to express important messages on the spot, which is never a bad thing to practise.

Although an argument can be made that organizing and hosting face-to-face interactions during the hiring process takes a lot of time and energy, some simple tactics can reduce inefficiencies and ensure that in-person meetings can remain an option. Prioritizing

candidates that qualify for in-person interviews, planning a structure for each interview and determining a concrete goal for the outcome help to ensure that time and energy will not be wasted.

A combination of the use of online and email application processes paired with a thorough in-person interview or screening process will

garner the best and most sustainable hiring results. Despite our complete reliance on computers, there is nothing that can truly take the place of a good old handshake at times. • David Litherland is managing partner of Summit Search Group BC. david@summitsearchgroup.com

daily online edition

BUSINESS TODAY Brad Pitt film has lessons for human resources managers Business leaders and HR consultants can learn how to hire the right people by seeing the movie Moneyball, which stars Brad Pitt and opened at cinemas September 23.

SFU Beedie School of Business professor Peter Tingling told BIV that the movie is based on a true story of how Oakland Athletics general manager Billy Beane has used computer-generated analysis to field a competitive major league baseball team since he was appointed to the post in 1998.

“What Oakland looked at when drafting players was on-base percentage and slugging success,” Tingling said. “They measured the extent to which players actually earned or delivered runs, as

opposed to getting out a stopwatch and tracking how fast players ran.”

Tingling’s research focuses on decision-making in sport, although he has also helped business organizations like the British Columbia Innovation Council make decisions on matters such as what companies should win New Innovation Awards.

He said the key for hiring the right candidate or selecting a winner in a contest is to be clear on exactly what metric is important for the job.

Once the employer works backward from the question, “What are the characteristics of the job?” it becomes clear what skills or traits the candidates should be measured on. • Glen Korstrom Monday, September 26

Full stories and other local business news at www.biv.com/businesstoday Daily business news direct to your inbox! Sign up at www.biv.com/newsletters

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Employment Agency and Recruiters Directory 17

October 4–10, 2011 Business in Vancouver

directory

2011 Employment Agency and Recruiters Directory

Executive/ Management search The Caldwell Partners International Vancouver John Wallace, president and CEO p: 604-669-3550 e: vancouver@caldwell.ca w: www.caldwell.ca Industries served: Natural resources, government, health care, academia, technology, family business Corporate Recruiters Ltd Vancouver Don Safnuk, president and CEO p: 604-687-5993 e: careers@corporate.bc.ca w: www.corporate.bc.ca Industries served: Information and communications technology, wireless, digital media, social media, cleantech, life sciences The Counsel Network Vancouver Warren Smith, managing director p: 604-643-1755 e: careers@thecounselnetwork.com w: www.thecounselnetwork.com Industries served: Law firms, corporations David Warwick Kennedy & Associates Vancouver David Kennedy, consultant p: 604-685-9494 e: david@dwksearch.com w: www.dwksearch.com Industries served: Forestry, mining, technology, tourism, agriculture, real estate and distribution Davies Park Executive Search Vancouver Greg Longster, partner; Tony Kirschner, senior consultant p: 604-688-8422 e: executive@daviespark.ca w: www.daviespark.ca Industries served: All industries, generalist practice Fusion Recruitment Group Vancouver Allan Welyk, president and managing partner p: 604-678-5627 e: allan@fusion-recruitment.com w: www.fusion-recruitment.com Industries served: All sectors Futurestep Vancouver Samantha Duncan, director, service delivery, Western Canada p: 604-609-5140 e: info@futurestep.com w: www.futurestep.com Industries served: All Galt Global Recruiting Vancouver Leslie Meingast, president and CEO; Deborah Kitson, principal consultant p: 604-685-0609 e: info@galtglobal.com w: www.galtglobal.com Industries served: Biotechnology, HR, technology Galvanize Consulting and Communications Ltd Vancouver Richard Cameron p: 604-697-6622 e: contact@kirschnercameron.com w: www.galvanize.ca Janet David & Associates Inc Vancouver Janet David, principal p: 604-688-6192 e: search@janetdavid.com w: www.janetdavid.com Industries served: Private and public sectors, family- owned businesses, education, health Konexion Management Consulting Inc Recruitment Specialists Vancouver Assunta Bortolazzo, principal p: 604-437-7731 e: recruit@konexion.ca w: www.konexion.ca Industries served: Hospitality, hotels, airlines, travel

Korn/Ferry International Vancouver Vancouver Kevin McBurney, office managing director p: 604-684-1834 e: kevin.mcburney@kornferry.com w: www.kornferry.com Industries served: All sectors Lock Search Group Vancouver Frank Joe p: 604-669-8806 e: fjoe@locksearchgroup.com w: www.locksearchgroup.com Industries served: Marketing, HR, medical, dental, industrial, logistics, B2B, IT, retail, finance, tourism, hospitality, CPG Oceans Apart Management Vancouver David Simpson, president and CEO p: 604-630-1365 e: info@oceansapartmgt.com w: www.oceansapartmgt.com Industries served: All industries Odgers Berndtson Vancouver Ken Werker, managing partner p: 604-685-0261 e: vancouver@odgersberndtson.ca w: www.odgersberndtson.ca Industries served: All industries People First Solutions Inc Vancouver Bob Murray, owner p: 604-684-2288 e: bob@peoplefirstsolutions.com w: www.peoplefirstsolutions.com Industries served: All sectors Pinton Forrest & Madden Vancouver Casey Forrest, partner; George Madden, partner p: 604-689-9970 e: pfm@pfmsearch.com w: www.pfmsearch.com Industries served: Generalist covering the private, public and not-forprofit sectors Rossi & Associates Executive Search Inc Vancouver Donna Rossi p: 604-683-3755 e: resumes@rossipeople.com w: www.rossipeople.com Industries served: We service all industries that sell to business SearchWest Inc Vancouver Jeff Abram, president p: 604-684-4237 e: jeff@searchwest.ca w: www.searchwest.ca Industries served: Sales, marketing and operations, mid to senior level professionals Smart, Savvy + Associates Vancouver Peter Reek, principal p: 604-639-5446 e: peter@smartsavvy.ca w: www.smartsavvy.ca Industries served: Marketing, public relations, media relations, client services, creative and interactive development, sales and business development Summit Search Group BC Inc Vancouver Chad Rutherford, owner, managing partner; David Litherland p: 604-684-2784 e: david@summitsearchgroup.com w: www.summitsearchgroup.com Industries served: Sales, marketing, insurance, industrial, consumer packaged goods, HR, finance, IT, tech, telecom, alcohol beverage, operations Target Professionals Hospitality Recruiting Port Coquitlam Colleen Gillis, sales and recruitment p: 604-552-2377 e: colleen@targetprofessionals.com w: www.targetprofessionals.com Industries served: Hospitality recruitment for executives/ management in BC and Alberta: restaurant, hotel, resort, casino, suppliers, etc Titan Recruitment Solutions Vancouver Bryce Stacey, managing partner; Ken

Hicks, managing partner p: 604-687-6785 e: ken@titanrecruitment.com w: www.titanrecruitment.com Industries served: Sales, marketing, manufacturing, finance, management, IT TM8 Recruitment Vancouver Trent Mason, president and senior recruiter; Lorraine St. Cyr, executive recruiter p: 778-858-2799 e: info@tm8.ca w: www.tm8.ca Industries served: Technology, CGR, medical, telecom, mining, industrial, construction, manufacturing, advertising Toombs Inc Vancouver Peter Saulnier, vice president and general manager p: 604-899-2095 e: vancouver@toombsinc.com w: www.toombsinc.com Industries served: All industries Waterhouse Executive Search Ltd Vancouver Grant Smith, senior partner; Barb Schimnowsky, senior partner p: 604-806-7715 e: grantsmith@waterhousesearch.com w: www.waterhousesearch.com Industries served: All business sectors for both profit and not for profit Western Management Consultants/ Western Compensation and Benefits Consultants Vancouver Doug Zabkar, office managing partner p: 604-687-0391 e: vancouver@wmc.ca w: careers.wmc.ca Industries served: Various sectors ZSA Legal Recruitment Vancouver Stephanie Hacksel, managing consultant; Siobhan Rea, managing consultant p: 604-681-0706 e: srea@zsa.ca w: www.zsa.ca Industries served: Law firms and companies

Permanent and Temporary Staff Recruitment Firms

Industries served: All sectors

high-tech, mining

Cobell Recruitment Vancouver Dior Coté, founder/CEO p: 778-847-9713 e: info@cobellrecruitment.com w: www.cobellrecruitment.com Industries served: Mining, oil, gas, marketing, communications, PR, software, IT, industrial, HR, engineering, media, finance

GO Recruitment Vancouver Raymond To, Sr partner; Anna Shojania, Sr partner; Luciano Anjos, partner p: 604-871-4166 e: raymond@gorecruitment.com w: www.gorecruitment.com Industries served: Small to mediumsized knowledge-based companies and organizations in software, clean-tech, manufacturing, education and health care

CTEW Executive Personnel Services Vancouver H. Lau, manager p: 604-682-3218 e: resumes@ctewgroup.com w: www.ctewgroup.com Industries served: All industry sectors Descheneaux Insurance Recruiters Ltd Vancouver Pat Descheneaux, president p: 604-669-9787 e: info@insuranceheadhunters.com w: www.insuranceheadhunters.com Industries served: Insurance, property and casualty Dulay Burke Financial Recruitment Vancouver Sam Dulay; Tina Burke p: 604-692-2572 e: recruit@dulayburke.com w: www.dulayburke.com Industries served: All sectors Find A Sales Pro Vancouver Linda Fontana, president; Jacquie Coulter, director of recruitment p: 604-484-0928 e: inform@findasalespro.com w: www.findasalespro.com Industries served: Manufacturing and Service Sectors FutureWorks Vancouver Dorothy Keenan, owner and general manager p: 604-684-4176 e: info@fwt.bc.ca w: www.fwt.bc.ca Industries served: Science, tech, IT, engineering, biotechnology, new media and the trades Globaltech Recruiting Inc West Vancouver Carene Morton, president p: 604-913-0006 e: cmorton@globaltech.bc.ca w: www.globaltech.bc.ca Industries served: Corporate, government, software development,

Goldbeck Recruiting Inc Vancouver Henry Goldbeck p: 604-684-41428 e: marketing@goldbeck.com w: www.goldbeck.com Industries served: Construction, mining, pharmaceutical, IT, industrial, services GS Lerick & Associates Vancouver Barb Anderson, president p: 604-684-6667 e: lerick@telus.net w: www.gslerick.com Industries served: Property management (all levels), accounting, administration in various industries Holloway Schulz & Partners Vancouver Lana Bradshaw, branch manager p: 604-688-9595 e: jobs@recruiters.com w: www.hollowayschulz.ca Industries served: We serve a variety of fields and industries IT MindFinders Search Consultants Inc West Vancouver Wendy Melvin, president; Janis Strathearn, associate consultant p: 604-925-8324 e: wendy@itmindfinders.com w: www.itmindfinders.com Industries served: Software firms, professional services/consulting firms, finance, services J Ross Recruiters Vancouver Rob Fisher, principal p: 604-268-6202 e: rob.fisher@jrossrecruiters.com w: www.jrossrecruiters.com Industries served: Retail and hospitality James Seidel & Associates Inc Kelowna James Seidel, president p: 250-215-5539

e: james@thinkjsa.com w: www.thinkjsa.com Industries served: High tech, private and public sector IT and select professional search MindField RPO Group Inc Vancouver Cameron Laker, CEO p: 604-899-4473 e: cameron.laker@mindfieldgroup.com w: www.mindfieldgroup.com Industries served: Multi-location retail organizations across Canada Moxon Personnel Ltd Vancouver Ben Moxon, president p: 604-688-5100 e: moxonpersonnel@telus.net w: www.moxonpersonnel.com Industries served: Accounting Munday Recruiting and Consulting Vancouver Colleen Noyes, president p: 604-681-5424 e: careers@mundayrecruiting.ca w: www.mundayrecruiting.ca Industries served: Property managers, resident managers, building and facilities personnel Olidan Search Partners Inc Vancouver Alex Kahng, managing partner p: 604-683-1705 e: alex@olidan.com w: www.olidan.com Industries served: All sectors with particular strength in real estate, mining and hi-tech Open Door Group Vancouver Tom Burnell p: 604-734-0777 e: info@opendoorgroup.org w: www.opendoorgroup.org Industries served: Customer service, retail, office (clerical/admin), warehousing, production, hospitality, volunteer Pan-Pacific Personnel Inc Vancouver Miyuki Ishizaki, president; Miyuki Ishizaki, president p: 604-801-7407 e: info@panpacificpersonnel.com w: www.panpacificpersonnel.com Industries served: Japanese business Paquette Personnel Vancouver Diane Paquette, consultant; Irene McTavish p: 604-688-7266 e: positions@paquettepersonnel.com

All Tech VanJobs.com Vancouver Mark Strong, president p: 604-739-1711 e: info@vanjobs.com w: www.vanjobs.com Industries served: Wireless, data communications, electronics hardware and software, R&D, alternative energy, IT project and staff management and support personnel, sales executives Alliance Recruitment Brokers Inc Vancouver Matthew Spearin, president p: 604-601-2010 e: info@alliancerb.com w: www.alliancerb.com Industries served: All sectors

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Altitude Recruiting Vancouver Frank Power, president p: 604-662-7773 e: info@altituderecruiting.com w: www.altituderecruiting.com Industries served: Financial, entertainment, gaming, software BlackShire Recruiting Services Inc New Westminster Brian Allen, president p: 604-517-3550 e: information@blackshire.com w: www.blackshire.com Industries served: Information technology CareerPlan Personnel Institute Vancouver Melita Thornhill, president p: 604-669-3535 e: info@careerplancan.com w: www.careerplancan.com

www.swimrecruiting.com

Accounting & Finance Information Technology Engineering Professional Services HR Marketing & Sales Permanent Search

Contract & Temporary Staffing

18 Employment Agency and Recruiters Directory w: www.paquettepersonnel.com Industries served: All industries Peg Moves Inc Vancouver Roxanne Jessome, co-founder; Douglas Harb, co-founder p: 604-465-8200 e: roxanne@pegmoves.com w: www.pegmoves.com Industries served: Hospitality Sales Talent Agency Vancouver Jamie Scarborough, owner p: 604-506-1777 e: jamie@salestalentagency.com w: www.salestalentagency.com Industries served: Focus on B2B sales professionals from all industries U-MAN Recruitment & Assessment Services Inc Burnaby Wendy Smith, general manager; Lewis Taylor; Lorraine Taylor p: 604-568-7442 e: info@u-man.ca w: www.u-man.ca Industries served: Manufacturing,

2 AMAZING DAYS, HUNDREDS OF INSPIRING IDEAS NOV 2 - 3 VANCOUVER, BC

industrial, finance

e: info@verticalbridge.ca w: www.verticalbridge.ca Industries served: Private and public sector as well as not for profit

VanJobs Vancouver Mark Strong, president p: 604-739-1711 e: info@vanjobs.com w: www.vanjobs.com Industries served: R&D and IT specialists and their associated support and sub domain in development, support and C level leadership

WOLF Environmental Group Inc Whistler p: 604-938-9998 e: judy@wolfenv.com w: www.wolfenv.com Industries served: Environmental and natural resources, engineering and geotechnical

Vantage Resourcing Vancouver Sheila Carney, president p: 604-739-3159 e: info@vantageresourcing.com w: www.vantageresourcing.com Industries served: Accounting, finance and human resources Vertical Bridge Corporate Consulting Inc Vancouver Sandra Reder, president and founder; Dawn Longshaw, managing director, recruitment p: 604-682-2262

Wood West & Associates Inc Vancouver Bal Gill, president; Fred West, recruitment executive p: 604-682-3141 e: search@wood-west.com w: www.wood-west.com Industries served: Civil infrastructure, geo-environmental, mining and buildings engineering 1984 Enterprises Inc Vancouver Lise Tompson; Jennifer Tompson p: 604-736-8142 e: info@1984inc.com

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Daily business news at www.biv.com October 4–10, 2011 w: www.1984inc.com Industries served: Mining 31337 Recruiters Vancouver Jared Shaw p: 888-604-3426 e: info@31337recruiters.com w: www.31337recruiters.com Industries served: Video games Adecco Employment Services Vancouver p: 604-669-1203 e: NP w: www.adecco.ca Industries served: All sectors Aerotek ULC Burnaby Chris Boyd, director of business operations p: 604-293-8010 e: chrboyd@aerotek.com w: www.aerotekcanada.ca Industries served: All industries Ajilon Finance Vancouver Joan Page, managing director p: 604-669-9096 e: vancouveroffice@ajilon.com w: www.ajilon.com Industries served: Finance, accounting, administrative and professional staffing Altis Human Resources Vancouver Shannon Brown p: 604-408-8862 e: NP w: www.altishr.com Industries served: Administration, accounting, finance, marketing, human resources, customer service Andersen Ryce Staffing Inc Delta Geoff Whitehead, director p: 604-719-1992 e: info@andersenryce.com w: www.andersenryce.com Industries served: High-technology Angus One Professional Recruitment and Templine Ltd Vancouver Andrew d’Eca, vice-president and general manager p: 604-682-8367 e: info@angusone.com w: www.angusone.com

Industries served: Call us first for smart, flexible staffing for all sectors, all industries in Greater Vancouver and Calgary AppleOne Employment Services Vancouver p: 604-638 -8051 e: vancouver-bc@mail.all-in-1.com w: www.appleone.ca Industries served: All sectors, all industries AppleOne/Accounting Advantage Vancouver Maury Laurino, senior account executive p: 604-638-8051 e: vancouver-bc@mail.all-in-1.com w: www.appleone.com Industries served: Accounting and finance positions for all industries Arlyn Reid Vancouver Laura Reid; Stephen Danvers p: 604-681-4432 e: apply@arlynreid.net w: www.arlynreid.net Industries served: Legal, HR, marketing, business management, accounting, administration BeyondTech Solutions Inc Vancouver Stella Kuan, account manager p: 604-433-0617 e: skuan@beyond-tech.com w: www.beyond-tech.com Industries served: IT recruitment services for private, public and government corporations Campbell Edgar Inc Vancouver Elaine Hay, president and founder p: 604-321-8515 e: info@retailcareers.com w: www.retailcareers.com, www. tempworks.ca Industries served: Canada’s retail recruitment specialist as well as administrative, sales, warehouse and light industrial placements CAP Personnel Ltd Burnaby p: 604-629-2200 e: jobs@cappersonnel.com w: www.cappersonnel.com Industries served: Skilled and trade

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CrossLink Consulting Richmond Amy Conrad, general manager p: 604-689-0155 e: crosslink@crosslink.ca w: www.crosslink.ca Industries served: Computer, finance David Aplin Recruiting Vancouver John Perry, vice-president, Vancouver region p: 604-648-2799 e: jperry@aplin.com w: www.aplin.com Industries served: Accounting, finance, sales, marketing, IT, engineering, office personnel, industrial, supply chain, HR and legal Design Group Staffing Inc Vancouver Kristina Morse, branch manager p: 604-683-6400 e: vancouver@dg.ca w: www.dg.ca Industries served: Construction, EPC, manufacturing, architectural, industrial, operations, consulting, environmental, resources, engineering consulting Drake International Vancouver Geri Kikot, branch manager p: 604-601-2800 e: gkikot@na.drakeintl.com w: www.drakeintl.com Industries served: All sectors élan Personnel Vancouver Kate Wighton, president

Juan Carlos Opazo

Warner Bros. Special Events, Los Angeles The visionary behind the premieres, galas and star-studded events on the Warner Bros. Studios lot.

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Caridin Consultants Ltd Vancouver Kim Kozak, partner; Kristy Kozak, partner p: 604-688-7272 e: kristykozak@caridinconsultants.com w: www.caridinconsultants.com Industries served: All sectors in the Lower Mainland

Reader Profile

Hillary Harris

NOV 2

Career Contacts/ Employment Unlimited Vancouver Andrea Reid, president p: 604-606-1831 e: hiring@careercontacts.ca w: www.careercontacts.ca Industries served: Various industries and sectors

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David Merrell

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Name: Juan Carlos Opazo E-mail: jcopazo@jcoproducts.com Occupation/Position/Title: Founder and President What I do: help businesses to generate more revenue by using commercial grade LCD displays Credentials: Bachelors of Business Administration, Operations Management Diploma and an Electronic Engineering Associated Degree Professional Background: Commercial printing companies and engineering companies Favourite stuFF Favourite Achievements: mastered a new language; having a great and supportive family with a boy and girl!

Goals: raise my kids to be well-rounded individuals, respecting the elderly and the

environment along with a formal education and being multi-lingual.

Passions and Interests: Soccer, Guitar Hero, Salsa dancing and business.

Current Read, Author: How to Get Your Point Across in 30 Seconds or Less by Milo O. Frank Someone I Admire/Why: Jim Pattison for having such a vision in regards to business and sharing his wisdom, but most of all, for being such a passionate person and positive role model.

Five people (of all time) I would invite to my dinner gathering: Jim Pattison, Wendy MacDonald, Peter Mansbrige, Brett Wilson and Nelson Mandela.

Business Tip or Motto: the sky is the limit; we are only limited by our imagination. If we really want something and we work for it, it will happen.

Favourite TV Show: Dragon’s Den Favourite Holiday Destination: Valparaiso, Chile Favourite Community Organization or Charity: Vancouver Board of Change, Children’s Hospital and World Vision Favourite Reason for Subscribing to BIV: it is my source for local news, as far as business is concerned; I read the print version every week!

See you in print!

Each week we pick a subscriber to profile. For consideration, email profiles@biv.com. Another way that Business in Vancouver pays off.

Employment Agency and Recruiters Directory 19

October 4–10, 2011 Business in Vancouver p: 604-688-8521 e: vancouver@elandatamakers.com w: www.elandatamakers.com Industries served: Information technology, data capture, temporary and permanent placement services Eva Lee and Associates Recruitment Ltd Vancouver Eva Lee, president p: 604-608-0988 e: info@evalee.ca w: www.evalee.ca Industries served: Law, human resources, accounting, administrative, marketing, information technology Expert Recruiters Vancouver Darcia Bower, managing director p: 604-689-3600 e: jobs@expertrecruiters.com w: www.expertrecruiters.com Industries served: Real estate, construction, healthcare, government, finance, accounting, marketing, engineering, technology, legal, non-profit, communications, mining and resources Great People Personnel Ltd Coquitlam Sharon Lee, partner/senior recruitment specialist; Marlene Cvitkovich, partner p: 604-439-0802 e: NP w: www.greatpeoplepersonnel.com Industries served: All industries Hadfield HR Vancouver Gayle Hadfield, principal p: 604-731-1237 e: gayle@hadfieldhr.com w: www.hadfieldhr.com Industries served: Non profits; small and medium-sized profit organizations including supporting internal HR teams Hays - Recruiting Experts Worldwide Vancouver Jackie Burns, Regional vice-president, Western Canada p: 604-648-4297 e: jburns@hays.ca w: www.hays.ca Industries served: Accounting, finance, construction, property, resources, mining, HR, IT, office support Hunt Personnel/Temporarily Yours Vancouver Isabelle Colborne, president; Greg Colborne, vice president p: 604-688-2555 e: isabelle@tyhunt.ca w: www.hunt.ca Industries served: All private-sector industries, BC provincial and federal government ministries, professional and non-profit organizations Ian Martin Ltd Vancouver Alma Cervas, branch manager p: 604-637-1400 e: cervas@ianmartin.com w: www.ianmartin.com Industries served: Engineering and technical INTEQNA Vancouver Cathy Lewis, practice leader p: 604-630-5900 e: vancouver@inteqna.com w: www.inteqna.com Industries served: IT, finance and accounting, sales, HR and operations IS2 Staffing Services Inc Delta Marie Ausmus, senior vice-president; Riyaz Deshmukh, senior vicepresident p: 604-940-8880 e: delta@is2.ca w: www.is2.ca Industries served: Manufacturing, distribution, logistics, industrial services Jobwave Burnaby Jeff Millar p: 604-433-6010 e: jobwaveburnaby@jobwavebc.com w: www.jobwavebc.com Industries served: Various industries Kelly Services (Canada) Ltd Vancouver Shannon Brown, branch manager p: 604-669-1236 e: 7111@kellyservices.com w: www.kellyservices.com Industries served: Various Legal Freelance Centre Vancouver Betty Garbutt

p: 604-689-5476 e: info@legalfreelancecentre.com w: www.legalfreelancecentre.com Industries served: Legal Manpower Vancouver Susan Wright-Boucher, regional director p: 604-682-1651 e: vancouver.bc@na.manpower.com w: www.manpower.ca Industries served: Business services, finance, insurance, logistics, warehousing, distribution, contact centre S.i. Systems (formerly Maxim Professional) Vancouver Derek Brooks, branch managing director; Jon Dillon, managing director, engineering and design p: 604-488-1500 e: vancouverprofessional@sisystems. com w: www.sisystems.com Industries served: Engineering, construction, mining, oil and gas, finance and accounting, operations, administration and IT McNeill Nakamoto Recruitment Group Vancouver Sarah McNeill; Cheryl Nakamoto p: 604-662-8967 e: askme@mcnak.com w: www.mcnak.com Industries served: Finance, insurance, technology, real estate, natural resources, business services, construction Medi-Office Services Inc North Vancouver Sally Roth, president p: 604-924-1137 e: info@medi-office.com w: www.medi-office.com Industries served: Medical employers such as physicians, clinics and hospitals Mercer Bradley Inc Vancouver Cliff Kanto, president p: 778-331-7570 e: info@mercerbradley.com w: www.mercerbradley.com Industries served: Accounting and finance Miles Employment Group Vancouver Sandra Miles, president and CEO p: 604-694-2500 e: sandra@miles.ca w: www.miles.ca Industries served: Miles does business with large and medium-sized organizations in both the public and private sector-industries in BC

Randstad Vancouver Emilie McIver, branch manager p: 604-408-2772 e: lorraine.novak@randstad.ca w: www.randstad.ca Industries served: Professional accounting and finance division administrative support, accounting support, customer care and inside sales Randstad Engineering Vancouver Ian McDougall, manager p: 604-915-9333 e: ian.mcdougall@randstadeng.ca w: www.randstadeng.ca Industries served: Natural resources and construction, which covers oil and gas, mining, light and heavy construction Robert Half International Vancouver Kathryn Bolt, Canadian president p: 604-685-4253 e: vancouver.bc@roberthalf.com w: www.rhi.com Industries served: Specializing in accounting, finance, administration and IT across all industries Robert Half International (Burnaby-Richmond) Burnaby Kathryn Bolt, Canadian president p: 604-638-0409 e: burnaby.richmond@roberthalf.com w: www.roberthalf.com Industries served: Specializing in accounting, finance, IT and administration across all industries Robert Half International (Fraser Valley) Surrey Kathryn Bolt, Canadian president p: 604-581-6636 e: fraser.valley@roberthalf.com w: www.roberthalf.com Industries served: Specializing in accounting, finance, technology and administration across all industries Sigma Search Group Inc Vancouver David Rogers, president p: 604-468-1121 e: david.rogers@sigmasearchgroup. com w: www.sigmasearchgroup.com Industries served: Technology sector Spherion Richmond Craig Brown p: 604-273-1440 e: richmond@spherion.ca w: www.spherion.ca Industries served: Logistics, admin, senior management

Modis Canada Inc. Vancouver Nelson Cook, business development manager p: 604-689-8717 e: nelson.cook@modis.com w: www.modis.com Industries served: Information technology

Staff Systems Inc Vancouver Jamesie Bower, president and recruitment specialist; Amanda Ng, senior consultant p: 604-688-8282 e: careers@staffsystems.ca w: www.staffsystems.ca Industries served: General

Mountaincrest Personnel Inc Burnaby Harvey Fishman, technical recruiter, sales representative p: 604-421-3807 e: harvey@peakpeople.ca w: www.mountaincrestpersonnel.ca Industries served: Engineering, high-tech, manufacturing, trade personnel, IT

Swim Recruiting Vancouver Simon Wood, president ; Bodil Geyer, COO; Trevor Pidcock, manager of recruitment, account executive p: 604-689-7946 e: info@swimrecruiting.com w: www.swimrecruiting.com Industries served: We span many local industries including: tech, biotech, engineering, manufacturing, public practice, banking, public sector, mining and energy

P3 Resources Ltd Vancouver Pomponia Martinez, president p: 604-681-6641 e: resume@p3resources.com w: www.p3resources.com Industries served: Government, telecommunications, IT and high-tech, banking Paragon Personnel Ltd Burnaby Ed Carmona p: 604-298-6633 e: info@paragon-personnel.com w: www.paragon-personnel.com Industries served: Families and individuals (seniors), domestic workers Premium Staffing Solutions Vancouver Brad Bates, owner p: 604-602-9193 e: Brad@premiumsolutions.ca w: www.premiumsolutions.ca Industries served: Professional services, tech, engineering, manufacturing, mining, construction, hospitality, health

TCA Recruitment Group Inc Vancouver Tanya Cloete, president p: 604-691-1770 e: careers@tcarecruitment.com w: www.tcarecruitment.com Industries served: Supply staffing to both public and private companies in a broad range of industries including shipping, engineering, environmental, pharmaceutical, insurance, law, finance and mining The 500 Staffing Inc Vancouver Alma Cervas, branch manager p: 604-685-1400 e: cervas@the500.com w: www.the500.com Industries served: Administrative, insurance, legal, technical, accounting and finance The 500 Staffing Inc Victoria Norma McCrea, branch manager p: 250-412-0841 e: victoria@the500.com

w: www.the500.com Industries served: Administrative, insurance, legal, technical, accounting, finance, engineering, technical The Personnel Department Vancouver Leslie Meingast, president and CEO p: 604-685-3530 e: info@goodstaff.com w: www.goodstaff.com Industries served: All sectors The Placement Group Vancouver Annemarie Chapman, branch manager, Vancouver p: 604-689-7717 e: vancouver@pgstaff.com w: www.pgstaff.com Industries served: Multi sector, multi level The Right Fit Staffing Solutions Inc Langley Jay Myshkowsky, president; Ann Richardson, regional sales manager p: 604-582-5627 e: apply@rightfitstaffing.ca w: www.rightfitstaffing.ca Industries served: All sectors Top Guns For Hire Burnaby Dave Casey, president p: 604-689-8367 e: magnum@topgunsforhire.com w: www.topgunsforhire.com Industries served: Print, copy, digital and web industries Total Staffing Solutions Ltd Vancouver Tracy Dallas, general manager; Ken Hicks, managing partner; Bryce Stacey, managing partner p: 604-687-6756 e: register@totalstaff.ca w: www.totalstaff.ca Industries served: Insurance, manufacturing, distribution, mining, forestry, non-profit, property management Whistler’s Personnel Solutions Whistler Sabine Bell, general manager and owner p: 604-932-4832 e: info@whistler-jobs.com w: www.whistler-jobs.com Industries served: All industries in the Sea-to-Sky Corridor (Pemberton, Whistler and Squamish) WPCG Burnaby Feras Elkhalil, president; Jeremy Tiffin, director, finance and supply chain division p: 604-294-1200 e: info@wpcg.ca w: www.wpcg.ca Industries served: IT, finance and supply chain management Ignite Your Search Vancouver Carrie McIntyre, president p: 604-787-1006 e: carrie@igniteyoursearch.ca w: www.igniteyoursearch.ca Industries served: All industries In-House Recruiting Services Burnaby Charlene Smith p: 604-320-7871 e: resume@inhouserecruiting.com w: www.inhouserecruiting.com Industries served: Advertising and marketing

e: info@tkrecruiting.com w: www.tkrecruiting.com Industries served: Information technology TP Systems Ltd - IT Staffing Services New Westminster p: 604-395-6000 e: nancy_naylor@tpsystems.com w: www.tpsystems.com Industries served: IT staffing for all industries Triumph Vocational Services Victoria John Mullane p: 866-689-7150 e: triumph_info@triumphvocational. com w: www.triumphvocational.com Industries served: Various industries WCG Services Victoria Darlene Bailey, president and CEO; Ian Ferguson p: 250-389-0699 e: communications@WCGServices.com w: www.WCGServices.com Industries served: Small to mediumsized businesses Annex Consulting Group Inc Vancouver Stacey Cerniuk, president and CEO p: 604-443-5036 e: scerniuk@annexgroup.com w: www.annexgroup.com Industries served: Annex provides IT consulting and recruitment services across all industries with 97% customer satisfaction rating Aquent Vancouver Michelle Dunlea, area manager p: 604-669-5600 e: NP w: www.aquent.com Industries served: Various industries BBW International Inc Vancouver Lois Jackalin, regional manager p: 604-984-0352 e: vancouver@bbwinternational.com w: www.bbwinternational.com Industries served: Meetings registration, experiential marketing, brand ambassadors, cash management Best Personnel Inc New Westminister Mary DuSault, president; Tania Nearing p: 604-522-4900 e: info@best-personnel.ca w: www.best-personnel.ca Industries served: All industries, primarily in construction, warehouse, restoration, office, and safety Cadman Consulting Group Inc Vancouver Gary Cadman, president p: 604-689-4345 e: gcadman@cadman.ca w: www.cadman.ca Industries served: All industries requiring IT-related services Douglas College Co-operative Education Program New Westminster Dana Wakabayashi p: 604-527-5100 e: co-op@douglas.bc.ca w: www.douglas.bc.ca/services/ co-op Industries served: Accounting, computer-information systems, marketing commerce, business management, arts and science

Eagle Professional Resources Inc Vancouver Cindy Hogan, account manager p: 604-899-1130 e: nesst@eagleonline.com w: www.eagleonline.com Industries served: Professional staffing services for IT and finance and accounting Executive Waiter Resources Inc Vancouver Chris Monk, president p: 604-689-0640 e: info@executivewaiter.com w: www.executivewaiter.com Industries served: Hospitality Jacobsen Secretarial Services Surrey Kirk Jacobsen, managing partner; Renee Jacobsen, managing partner p: 604-930-9386 e: mailbox@jacobsensecretarial.com w: www.jacobsensecretarial.com Industries served: Legal support staff, general secretarial, managment, accounting, administration, sales Labour Ready Vancouver Dennis Malne, branch manager p: 604-874-5567 e: 1050-br@labourready.com w: www.labourready.com Industries served: All sectors Nasco Staffing Solutions Vancouver Alex Bickers, director Sales and Marketing; David James, director p: 604-683-2512 e: sales@nasco.ca w: www.nasco.ca Industries served: Conferences, events, production, venues, promotions, food and beverage, construction and general labour Randstad Technologies Vancouver Mike Cvitkovich, branch manager, Vancouver; Molly Huber, vicepresident, Western Canada p: 604-687-5919 e: customerservice@randstadgroup.ca w: www.randstadtechnologies.ca Industries served: Information technology TEKsystems Richmond Damon Harbert, director of business operations p: 604-232-2570 e: dharbert@teksystems.ca w: www.teksystems.ca Industries served: All industries TRS Contract Consulting Group Vancouver Mike Brittain, managing partner p: 604-687-6795 e: mike@trscontract.com w: www.trscontract.com Industries served: Government, insurance, natual resources, education and high-tech Murdine Hirsch Casting Vancouver p: 604-913-9211 e: NP w: www.murdinehirschcasting.com Industries served: Film North Shore Dental Temps North Vancouver Lesley Long p: 604-990-8777 e: nsdentaltemps@telus.net w: www.nsdt.bc.ca Industries served: Dental offices in B.C. •

Page Marine Crews Vancouver Heather Hathorn p: 604-689-5713 e: pmmarine@telus.net w: www.pmcmarine.com Industries served: Hospitality, transportation and medical ProActive Personnel Inc New Westminster Etizaz Samman, general manager p: 604-522-4455 e: info@proactivepersonnel.ca w: www.proactivepersonnel.ca Industries served: Warehousing, construction, light industrial, office/ clerical, management/marketing T-Net British Columbia Vancouver Mike Boeur p: 604-899-4146 e: NP w: www.bctechnology.com Industries served: High tech TK Recruiting Services Inc Vancouver Brian Antenbring p: 604-601-2064

We Look For You! COBELL RECRUITMENT IS A BOUTIQUE FIRM OFFERING PROFESSIONAL RECRUITMENT EXECUTIVE SEARCH & HEADHUNTING SERVICES OUR AREAS OF EXPERTISE ARE IN ADMINISTRATION HUMAN RESOURCES, MANAGEMENT AND OPERATIONS WITHIN ALL INDUSTRY SECTORS

778.847.9713 www.cobellrecruitment.com

20

List

Daily business news at www.biv.com October 4–10, 2011

Biggest promotional product companies in B.C. Ranked by total number of B.C. promotional product staff Rank '11 Company

List of main products/services

Top local executive(s) Owner

Year Contract/ Total no. founded part-time/ B.C. staff full-time '11 staff '11

Wilson International, A BrandAlliance Company

We work with organizations to build their brands through promotional products

Ian Huntley, president

1973

Image Group Inc

Logoed merchandise, desk accessories, tech items, USB drives, drinkware, wearables, shirts, caps, jackets, hoodies, umbrellas

Laura Hansen, president Laura Hansen

1992

Fairdeal Import & Export Ltd

Table throws, aprons, golf towels, beach towels, totes, work wear, events

Asif Bandeali, vicepresident

1990

Team Sales Ltd

Jackets, T-shirts, golf shirts, dress shirts, coffee mugs, water bottles, technology items

Glen Johnson, president Glen Johnson

Image Uniforms Inc

Jackets, caps, polo/dress shirts, corporate wear, logo branding, promotional products, T-shirts, sweat shirts

Michael Cohene, president

NP

1974

One Source Productions

Namebadges, ID cards, promotional products, eco-friendly products

Carol Wierzbicki, owner

Carol Wierzbicki

1976

Logotex Mfg Ltd

Specialize in embroidery of corporate logos, all embroidery done Anne Carroll, president on site, high-end business gifts

Anne Carroll, Stan and 1983 Barbara Shackell

Mohr Good Ideas

Conventions, corporate, industrial, small business

Victoria Wyner, president

Victoria Wyner

1976

Patterson Brands

Apparel, gifts, uniforms

Rich Patterson, owner Rich Patterson Rich Patterson, founder

1999

Boulevard Advertising Inc

Custom silk-screened and embroidered apparel, trade show/ conference giveaways, golf tee gifts, and promotional products

Winston Lo, president

1997

Fairware Promotional Products Ltd

Ethically sourced and environmentally responsible promotional products

2005

Creative Insignia Ltd

T-shirts, hoodies, caps, jackets, pens, mugs, golf shirts, water bottles, lapel pins, key tags, athletic uniforms

Sarah White, COO Sarah White, Denise Denise Taschereau, CEO Taschereau, Andrea Harris Gordon Jennings, Gordon Jennings president

Great West Graphics Inc

Custom screen printing, embroidery and commercial contract printing for T-Shirts, jackets, caps, sports uniforms, work wear and misc. flat goods Lip balm, sunscreen, cosmetics, hand sanitizer, dental promotional products: lip balm, floss, tooth brushes, mints

Steve Kerfoot, president Peter Dustan and Steve Kerfoot

1980

John Riches, owner

2000

Address

1 2 3 4 5 6 7 7 7 10 10 12 12 12 12 16 16 16 19 20 20 20 23 24 25 25

12880 Clarke Pl, Richmond V6V 2H1 P:604-821-1166 F:604-821-0302 www.brandalliance.com

34 2nd Ave W, Vancouver V5Y 1B3 P:604-873-3333 F:604-873-4996 www.imagegroupinc.ca 3855 Henning Dr Suite 116, Burnaby V5C 6N3 P:604-257-2939 F:604-257-2949 www.fiel.com 5600 Parkwood Way Suite 535, Richmond V6V 2M2 P:604-233-1979 F:604-233-0800 www.teamsalesltd.com 614 8th Ave W, Vancouver V5Z 1C8 P:604-879-7101 F:604-879-3315 www.imageuniforms.ca 334 12th St, New Westminster V3M 4H6 P:604 521-1295 F:604-519-9412 www.onesourceproduction.com 1460 Venables St, Vancouver V5L 2G7 P:604-255-7515 F:604-255-7458 www.logotex.com 1875 Welch St, North Vancouver V7P 1B7 P:604-987-1988 F:604-987-8830 www.mohrgoodideas.com 1750 Columbia St, Vancouver V5Y 4A1 P:604-836-0064 F:604-263-3072 www.pattersonbrands.com 11860 Hammersmith Way Suite 188, Richmond V7A 5G1 P:604-277-5886 F:604-277-5887 www.creativeboulevard.com 178 3rd Ave W, Vancouver V5Y 1E9 P:604-732-3247 F:604-732-3247 www.fairware.ca 12312 82A Ave Suite 1, Surrey V3W 0T7 P:604-590-2800 F:604-590-2801 www.creativeinsignia.com 342 East Kent Ave S Unit 105, Vancouver V5X 4N6 P:604-321-3285 F:604-321-2821 www.greatwestgraphics.com

Promo Lipbalm

1525 8th Ave W Suite 202, Vancouver V6J 1T5 P:604-639-8828 F:604-899-9219 www.promolipbalm.com

Promosapien (operated by Justin Stitches Inc)

1626 Duranleau St, Vancouver V6H 3S4 P:604-682-5105 F:888-843-5105 www.promosapien.ca

Foster Walker Gifts of Distinction

1230 Haro St Suite 303, Vancouver V6E 4J9 P:604-681-2456 F:604-681-2003 www.fosterwalkergifts.com

BrandAlliance Inc.

Akbar Bandeali

Winston Lo

John Riches

Clothing, bags, accessories with embroidery and silk-screening, Stacy Hall, head honcho Stacy Hall executive gifts, drink ware, writing instruments and accessories, eco-items, all manner of swag that might promote your brand Downtown Vancouver's only corporate gift and promotional Mardi Foster-Walker, Mardi Foster-Walker products distributor. everything from apparel to original artwork president

Laser Advertising Solutions Inc

Branded clothing, promotional products, awards and recognition, Douglas Sherwood, business gifts president

SelectArt Promotional Products

Bags, ball caps, calendars, clothing, desk items, drink ware, food Brian J Wilson, principal NP gifts, recognition awards, safety products, writing instruments Sue Wilson, inside sales and office manager Golf shirts, T-shirts, jackets, pens, memory sticks, coffee cups, Kim Perrot, president Kim Perrot lapel pins, water bottles

1290 Homer St Suite 202, Vancouver V6B 2Y5 P:604-685-9900 F:604-685-9212 www.laseradvertising.ca 15188 62A Ave Suite 24, Surrey V3S 1W7 P:604-590-8370 F:604-590-8304 www.selectartpromo.com

Promo Plus Advertising Inc

1503 Cliveden Ave Suite 201, Delta V3M 6P7 P:604-525-1235 F:604-525-1285 www.promoplusadvertising.com

Design Marketing Vancouver

NP

1979

1987

1985 1989 1994 1983 1987

Branded promotional products, pens, mugs, magnets, office accessories, screen-printed and embroidered clothing and work wear All promo items: pens, mugs, clothing

Peter Dustan, president Steve Kerfoot/Peter Dustan

1998

Paul Salooja, manager

Paul Salooja

1976

Saul Good Gift Co

Local, organic and artisan corporate gift baskets and promotional products

Saul Brown, president

Saul Brown

2006

SignVisions Promotional Solutions

Apparel, headwear, USB drives, backpacks, bags/totes, golf balls Karim Dharamshi, owner Karim Dharamshi and accessories, drinkware, coolers, pens, desktop gifts, travel gifts and more Lapel pins, wearables embroidered, drinkware and hard goods Rod Winning, owner and Rod Winning president

2006

CMYK Solutions Inc

Marketing consultation to provide better brand awareness and ROI

Ben Baker, president

2008

Ultimate Promotions Ltd

Lapel pins, temporary tattoos, USB drives, medals, eco-friendly products

Craig Davidiuk, president Craig Davidiuk Courtney Driver, vicepresident

342 East Kent Ave S Suite 105, Vancouver V5X 4N6 P:604-687-3374 F:604-321-2821 www.designmarketing.net

Masal Advertising & Printing

7774 Royal Oak Ave, Burnaby V5J 4K4 P:604-431-6100 F:604-438-0465 www.masalpromo.com 614 Alexander St, Vancouver V6A 1C9 P:604-210-2932 F:800-842-4613 www.itsaulgood.com 3431 23rd Ave E, Vancouver V5R 1C1 P:778-737-3373 F:778-737-3117 www.signvisions.ca

Winning Fairways Promotional Products

6143 45th Ave, Ladner V4K 4P9 P:604-946-0644 F:604-946-0625 www.winningfairways.com 3246 Regent St, Richmond V7E 2M9 P:604-512-7174 F:604-648-9201 www.cmyksolutions.ca PO Box 5337, Squamish V8B 0C2 P:866-661-9696 F:604-892-3772 www.ultipromo.com

Source: Interviews with the above companies and BIV research. NP Not provided NR Not ranked

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Go to www.biv.com/iwib Nomination Deadline: December 2, 2011 Issue: February 2012 Awards Luncheon: March 2012

For the record

October 4–10, 2011 Business in Vancouver

21

Gordon Baldwin, Ron Batty, Larry Hanson and Mark Hoag are partners at KNV Chartered Accountants

Brian McKenzie and Jennifer O’Leary join Alexander Holburn Beaudin & Lang as associates

Damon Chisholm, James Munro, Jill Pereira and Sandy Wang are partners at McMillan

Sue Paish is chair of the Michael Smith Foundation for Health Research

Tijana Gavric joins Davis as an associate

Sue Paish, has been named board chair of the Michael Smit h Foundation for Health Research. She is CEO of Pharmasave Drugs (National) Ltd. and was previously chair of the Vancouver Board of Trade.

adviser to BMO Financial Group and chair of Coxe Advisors LLP. He is adviser to the Coxe Commodity Strategy Fund, the Coxe Global Agribusiness Income Fund and the Virtus Global Commodity Stock Fund.

Energy Capital.

Charlene Giovannetti-King has been appointed executive director of the Eagle Ridge Hospital Foundation. She was previously vice-president, funds development, at the YMCA of Greater Vancouver and CEO of YMCA Cape Breton.

Bruce Fair has been appointed to the board of Orsa Ventures Corp. Fair is president and director of Mench Capital Corp., co-founder, president and director of Cordilleran Resources Management Group, senior vicepresident, Western Canada, for CadoBancorp Ltd., a director of Cliffmont Resources Ltd. and a principal with Sky

People on the Move Email your For the Record

DuMoulin LLP as associates. Cameron and Payne have joined the litigation and dispute resolution group and Kalil has joined the technology and securities group. All three completed their articles at the firm and were called to the BC Bar in 2011.

•Associations/Societies

Damon Chisholm, James Munro, Jill Pereira and Sandy Wang have been named partners at McMillan LLP. Chisholm practices in the commercial real estate group and was called to the BC Bar in 2003. Munro is part of the capital markets and mergers and acquisitions group and was called to the BC Bar in 2005. Pereira practices in the financial services group and was called to the BC Bar in 1998. Wang is a member of the firm’s China practice group and was called to the bar in China in 1999 and in BC in 2007.

information to: fortherecord@biv.com. Please include a high-resolution, colour headshot where possible.

Mike Cathro and Brian Ky no c h t o h a v e b e e n appointed to the board of Geoscience BC. Cathro is vice-president, exploration, for Virginia Energy Resources Inc. and a director of the Association for Mineral Exploration BC and the Kamloops Exploration Group. Kynoch is president of Imperial Metals Corp.

•Hospitality/

Tourism/Convention

Ben Dodd has been appointed executive chef at Section (3).

He was previously executive sous chef at Monk McQueens Restaurant and food service co-ordinator at LifeSkills Centre.

•Legal

Brian McKenzie and Jennifer O’Leary have joined Alexander Holburn Beaudin & Lang LLP as associates in the corporate commercial practice and insurance practice, respectively. McKenzie articled with Alexander Holburn before being called to the bar in 2011. O’Leary articled with Alexander Holburn, was a clerk for the Supreme Court of BC and was called to the bar in 2011.

Tijana Gavric has joined Davis LLP as an associate in the area of business solutions and restructuring. She completed her articles at Davis and was called to the BC Bar in 2011.

G av i n C a me r on , Jo e l Payne and Sarah Kalil have joined Fasken Martineau

•Non-Profit

Sandra Heath, Bill Lau, Barrie Smythe, Peter Chiu, Lisa Holland, Jacqueline Kelly and Michael Mjanes

have joined the board of the Tapestry Foundation for Health Care as chair, vicechair, treasurer and directors, respectively. Heath is president of HTD Inc., a director for Vancouver Coastal Health and Bard on the Beach Theatre Society and past chair of the board of Providence Health Care.

Lau is a partner of KPMG Canada and a director of the Hong Kong Canada Business Association. Smythe is a partner in Craigmont Mines and was previously a director of the St. Vincent’s Hospital Foundation board.

Chiu is the medical adviser at Windermere Care Centre and runs a private practice and clinic. Holland is an investment adviser with RBC Dominion Securities.

Kelly is a retired lawyer, a director of Bard on the Beach and chair of council at Ryerson United Church. Mjanes is an associate at Davis LLP practicing general real estate and corporate and commercial law and a volunteer with Access Pro Bono.

•Resources

Roger March and Dave Fleming have been promoted to vice-president, project exploration, and vice-president, exploration, respectively, at Foran Mining Corp. March was previously senior project geologist and Fleming worked in exploration and development with Cumberland Resources.

Donald Coxe has joined the board of Spanish Mountain Gold Ltd. He is strategy

Announcement Beedie Development Group is very pleased to announce that Jim Bogusz has been named Chief Operating Officer. Jim joined Beedie in 2005 as the Chief Financial Officer.

During his six years as CFO Jim has played a critical role in the growth and success of the company.

Jim’s new position as COO will see him take further responsibilities in the leadership and direction of Beedie Development Group.

Fre d Tejad a h a s b e en appointed a director of Worldwide Promotional Management Inc. He is vicepresident of exploration and operations at Tirex Resources and was previously country manager and president of the Philippine subsidiary company for Phelps Dodge Exploration Corp. and vicepresident exploration for Panoro Minerals Ltd. Peter Cranfield has been appointed project manager for Southern Arc Minerals.

He is president director of PT Indotan Lombok Barat

Vancouver CREW presents

Fall Speaker Series Luncheon Women in Real Estate

Speaker: Brenda Eaton, Board Chair BC Housing Management Commission

Wednesday, October 12, 2011 Registration: Lunch: Speaker:

11:30 am 12pm 12:30 pm to 1:30pm

Vancouver Club 915 West Hastings Street Cost: $50 VCREW Members $60 Future VCREW Members

Registration: www.vancouvercrew.org 604 601 5107

22 for the record

Daily business news at www.biv.com October 4–10, 2011

Sandra Heath, Bill Lau, Barrie Smythe and Lisa Holland join the board of the Tapestry Foundation for Health Care as chair, vice-chair, treasurer and director

L aw rence Ca nnon ha s been appointed a director of Oceanic Iron Ore Corp.

He was previously Canadian minister of transport, infrastructure and communities and minister of foreign affairs.

Companies on the Move Gavin Cameron, Joel Payne and Sarah Kalil join Fasken Martineau DuMoulin as associates

Bangkit, Southern Arc’s Indonesian subsidiary.

Todd Keast, Blair Zaritsky, and Jari Paakki, have been elected directors of Anglo Swiss Resources Inc. Keast is president and co-founder of Manitou Gold Inc. and

director and vice-president of exploration for Canadian Arrow Mines Ltd. Zaritsky is CFO of Braeval Mining Corp. and Oban Exploration Ltd. and was previously corporate controller for INV Metals Inc. Paakki is CEO of Anglo Swiss.

Tim Haldane has been appointed to the board of Kimber Resources Inc. He is senior vice-president, Latin America, for Agnico-Eagle Mines Ltd. and was previously vice-president, development, for Glamis Gold Inc.

Sandvik Mining Sandvik and Mining Construction and Construction RegionRegion USAUSA and and Canada Canada is is seeking seeking aa

Document Document Control Control Administrator Administrator

Sandvik Mining Sandvik and Construction Mining and Construction is the world’s is theleading world’s supplier leading supplier of drilling of drilling andand excavation excavationmachinery, machinery, equipment and equipment tools for and mining toolsand for mining construction and construction industries. industries.

Region Region USAUSA andand Canada Canadawould wouldlike like to to announce announce the following job theopening followingwith job opening our Materials with our Materials HandlingHandling Projects Projects TeamTeam in Surrey, in Surrey, British BritishColumbia.

Columbia. The TheMHP MHP Document Control Document Administrator’s Control Administrator’s responsibility responsibility includesincludes general general officeoffice management managementand andproviding providing administrative support administrative to management support to management and engineering and engineering personnel, personnel, related related to execution to executionofofmaterials materials handling handling projects in Region projects North in Region America.

North America.

KEY PERFORMANCE KEY PERFORMANCE AREAS AREAS

HOW HOW TO TOAPPLY APPLY

Qualified Qualified candidates candidatesshould should apply apply no nolater later Implement andImplement maintain and document maintain control documentsystems control systems for critical for critical than than October October 14,14,2011.

2011.Candidates Candidates can can engineering andengineering project documents, and project documents, including including bids andbids and at www.Sandvik.com/career at www.Sandvik.com/career toto proposals. Submittal proposals. of documents Submittal of documents to clients to and clients vendors. and vendors. applyapply Control the Document ControlAdministrator Administrator Coordinates expense Coordinates reports, expense petty reports, cashpetty and other cash andrequired other requiredthe Document or or faxfax atat1-866-479-2551. (#311231) 1-866-479-2551. administrative functions administrative within functions the office. within the Perform office. Perform reception reception(#311231) duties as required. dutiesCoordinating as required. Coordinating travel plans travel for plans all office for all office Please quote #311231in line.

Please quote #311231infax fax subject subject line. personnel and itinerary personnel and planning itinerary andplanning organizing and organizing for visitors. for visitors.

Coordination of Coordination office/maintenance of office/maintenance related functions/supplies related functions/supplies and companies and providing companies related providing services. related services.

Qualified candidate Qualified willcandidate have 2 or willmore have 2years or more in an years engineering in an engineering or project based or administrative project based administrative service role. service Excellent role. Excellent computer, timecomputer, management time management and organizational and organizational skills; good skills; good interpersonal and interpersonal communication and communication skills are required. skills are required.

Ability Ability to to Read Read about aboutSandvik Sandvik work extendedwork hours extended occasionally hours occasionally on evenings/weekends. on evenings/weekends.

www.sandvik.com www.sandvik.com

Sandvik Mining and ConstructionRegion RegionUSA USAand andCanada Canadaseeks seeks aa Sandvik Mining and Construction

FinancialController Controller Financial

SandvikMining Miningand andConstruction Constructionis isthe theworld’s world’s leading leading supplier supplier of of drilling drilling and and Sandvik excavation machinery,equipment equipmentand andtools toolsfor formining miningand andconstruction construction industries. industries. excavation machinery, The FinanceController, Controller,Material MaterialHandling HandlingProjects Projectsisis responsible responsible for for controlling controlling The Finance ERP and and reporting reporting finances projects withinNorth NorthAmerica Americaincluding includingmaintaining maintainingERP finances forfor projects within systems supportand andadvise advisethe theproject projectmanagement managementteam team with with short short and and long long systems to to support term financial decisions.

Thisposition positionisisalso alsoresponsible responsiblefor forensuring ensuringproper proper project project term financial decisions.

This controlling (forecastingand andbudgeting) budgeting)asaswell wellasasproper properrisk riskand andclaim claim management management controlling (forecasting performance within projectsand andininline linewith withthe theSandvik Sandvikgovernance governance guidelines. guidelines. performance within thetheprojects This role is located Surrey,BC. BC. This role is located in in Surrey,

QUALIFICATIONS QUALIFICATIONS

The ideal candidate will a CGA; The ideal candidate will bebea CGA; minimum 3 years experienceinina asimilar similar minimum 3 years of of experience role providing financial controllingtoto role providing financial controlling project based teams.

Previousexperience experience project based teams.

Previous in execution projects themining, mining, in execution of of projects in inthe construction similar industryincluding including construction oror similar industry forecasting, reporting, budgetingis is forecasting, reporting, budgeting required.

Strong commercialand andlegal legal required.

Strong commercial background is an asset.

Thequalified qualified background is an asset.

The individual possess highlevel levelanalytical analytical individual willwill possess high negotiating skills; excellentoral oraland and andand negotiating skills; excellent written communication skills;bebehighly highly written communication skills; motivated outcome focused. motivated andand outcome focused.

HOWTO TOAPPLY APPLY HOW

Qualifiedindividuals individualsshould should no no later later than than Qualified October14, 14,2011.

2011.Candidates Candidates can can October to the applyatatwww.sandvik.com/career www.sandvik.com/career to apply FinanceController Controllerposition position (#311333) (#311333) Finance orfax fax1-8661-866-848-4383.

848-4383. Please Please quote quote or #311333ininfax faxsubject subjectline. line. #311333

Readabout aboutSandvik Sandvik Read www.sandvik.com www.sandvik.com

•New in Town

Correction: KNV Chartered Accountants LLP and Nordahl Craig Cummings & Gares have merged practices and will operate under the name KNV Chartered Accountants LLP. The expanded practice will continue to maintain offices at 15300 Croydon Drive, Surrey and Suite 512, 1285 West Broadway, Vancouver.

Pearl MacKenzie and family; Lisa Stiver, general manager, YMCA Camp Elphinstone; and campers

Hats Off Business in Vancouver wel-

comes submissions from local small businesses and large corporations alike that demonstrate examples of corporate philanthropy and community involvement in the Vancouver area. Highresolution images are also welcome.

Fre e dom 55 Fi na ncia l donated $25,000 to the BC Cancer Foundation in support of renovations to the endoscopy suite at the BC Cancer Agency’s Vancouver Centre. The contribution comes through the national corporate citizenship program of Great-West Life, London Life and Canada Life.

Pearl MacKenzie, a former Gibson’s schoolteacher, donated $500,000 to the YMCA’s Camp Elphinstone toward a new recreation centre, MacKenzie Hall.

The Delta Controls and ESC Automation annual charity golf tournament raised over $20,000 in support of Peace Arch Hospital and Community Health Foundation.

The Forzani Group donated $50,000 to the Boys and Girls Clubs of South Coast BC in support of the 12 clubs in the lower mainland. Forzani also supplied camping equipment and sporting items to Camp Potlatch.

Vancity donated $7,000 to Junior Achievement of BC to go toward Economics for Success in Richmond and Surrey – a program that encourages grade 9 and 10 students to ref lect on the advantages of remaining in

Sandvik Mining andand Construction Region USA and Canada seeks a a Sandvik Mining Construction Region USA and Canada seeks

Technical Services Manager, Material Handling Projects Technical Services Manager, Material Handling Projects

Sandvik Mining and and Construction is the world’s leading supplier of of drilling andand Sandvik Mining Construction is the world’s leading supplier drilling excavation machinery, equipment and and tools for for mining andand construction industries. excavation machinery, equipment tools mining construction industries.

This This role role is responsible for the representation/development of Customer Services is responsible for the representation/development of Customer Services for Materials Handling.

The The rolerole is product/technically focused andand concentrates onon for Materials Handling. is product/technically focused concentrates providing product and and application specific support andand guidance, helphelp andand advice to to providing product application specific support guidance, advice customers whowho are are concerned about the the availability andand reliability customers concerned about availability reliabilityof oftheir their equipment.

This This position is located in Surrey, BC.BC. equipment. position is located in Surrey,

QUALIFICATIONS QUALIFICATIONS

HOW TO APPLY HOW TO APPLY

The ideal candidate will have a background individuals should apply nono The ideal candidate will have a background Qualified Qualified individuals should apply with with material handling; Engineering degree withwith laterlater thanthan October 14,14, 2011. material handling; Engineering degree October 2011. a minimum 5 years of experience in a in similar cancan apply at at a minimum 5 years of experience a similar Candidates Candidates apply role.role.

Experience in marketing and and salessales would to to thethe Experience in marketing wouldwww.Sandvik.com/career www.Sandvik.com/career be anbeasset.

The The qualified individual will will possess Technical Services Manager position an asset. qualified individual possess Technical Services Manager position project management skills;skills; be highly self-self(#311334) or or faxfax 1-866-848-4383. project management be highly (#311334) 1-866-848-4383. directed and have the ability to work in a inteam quote #311334 in fax subject directed and have the ability to work a teamPlease Please quote #311334 in fax subject environment.

Strong computer, timetime line.line. environment.

Strong computer, management, organizational, communication management, organizational, communication and negotiating skillsskills are required. and negotiating are required.

Sandvik Mining and Construction is anisequal Sandvik Mining and Construction an equal opportunity employer.

We offer an excellent opportunity employer.

We offer an excellent benefits package and aand salary proportionate to to benefits package a salary proportionate experience. experience.

Careers

Read about Sandvik Read about Sandvik www.sandvik.com www.sandvik.com

• www.employmentinvancouver.com • E-mail: employpaper@biv.com • Tel: 604-688-8828 • Fax: 604-669-2154

Work With us & groW a career Glacier Media Group is growing.

Check our job board regularly for the latest openings: www.glaciermedia.ca/careers

for the record 23

October 4–10, 2011 Business in Vancouver

school to acquire the knowledge, attitudes and skills needed for long-term career success.

Microserve donated $6,000 to its existing bursary and scholarship at Douglas College from the proceeds of its annual golf tournament.

TD Bank Group donated $5,700 to the Cambie Village Business Association to green the street corners of West 14th and West 17th Streets.

TELUS awarded the Children’s Hearing and Speech Centre of BC (CHSC) the TELUS Innovation Award for Vancouver, which recognizes lasting and sustainable impact on the local community. CHSC’s Stepping Out prog ra m was recognized with a $5,000 grant for providing deaf and hard of hearing children in remote communities of BC the same opportunities to learn to talk as those in the Lower Mainland.

Canadian Manufacturers & Exporters, BC Division, and the Ministry of Jobs , Tou r i sm a nd Innovation a nnounced B.C.’s Top Exporters for 2011. Advancing Technologies: Avigilon, Vancouver; MDA, Richmond; and STE MCEL L Technologies, Vancouver. Consumer Products: Arc’teryx Equipment, North Vancouver; Coast Spas Manufacturing, Langley; and ParetoLogic

Inc., Victoria. Manufactured Products: Viking Air Ltd., Sidney; SEI Industries Ltd., Delta; Unifiller Systems Inc., Delta. New Exporter: Conifex Timber Inc., Vancouver; Hootsuite Media Inc., Vancouver; and Anodyne Electronics Manufacturing Corp., Ke low n a . Ne w Me d i a : Neverblue, Victoria; Nerd Corps Entertainment Inc., Vancouver; and Arcana Studio Inc., Burnaby. Primary Products and Services: Coast Clear Wood Ltd., Surrey; Canfor Pulp Limited Partnership, Vancouver; and Tolko Industries Ltd., Vernon. Professional & Services: Gemcom Software International, Vancouver; Klohn Crippen Berger, Vancouver; and MTU Maintenance Canada Ltd., Richmond. Sustainability: Archipelago Marine Research Ltd., Victoria; Dr. Battery, Richmond; and ABC Recycling Ltd., Burnaby. Northern B.C. Exporter: Coast Tsimshian Resources LP, Terrace; Conifex Timber Inc., Vancouver; and Kyahwood Forest Products, Smithers.

John Wiebe, president and CEO of the GLOBE Foundation has been recognized with Canada’s Clean 16 by the Delta Management Group, acknowledging the top 16 individuals in Canada who have done the most to advance the cause of sustainability and clean capitalism.

Wynne Powell, president and CEO of London Drugs received the inaugural R.W. Caulfield Award for Leadership presented by the Certified General Accountants’ board of governors. The award recognizes innovative and visionary leaders working in business, public office, community or public service industries, who encourage bold thinking, volunteerism, and are ethical role models.

U B C ’s M BA p r o g r a m ranked second in Canada and 24th among the “Top 100 MBAs” in the world according to the Aspen Institute’s 2011-2012 Beyond Grey Pinstripes ranking, a biennial survey that evaluates leadership on social, environmental and ethical issues.

Tourism Victoria won the Multi Media Marketing Award and the Power of Partners Award at the Tourism Vancouver Island Industry Awards.

Kellie Dale, vice-president, genera l manager and president of AllWest Insurance Services Ltd. celebrated 30 years with the company in August. Dale started her career in 1981 as an office assistant and mobi le road i nsu ra nce agent.

The Vancouver AM Tourism Association celebrated its 35th birthday. •

Trouble

DISCIPLINE •

The Law Society of British Columbia

The Law Society of British Columbia (LSBC) has suspended Kelowna lawyer Gerhard Ernst Schauble, who has admitted to breaching ethical standards while jointly acting for a couple in the sale of their property in Peachland, B.C., the regulator announced September 14.

While representing the couple, a dispute arose over the distribution of money from the sale, which Schauble offered to mediate. In doing so, Schauble favoured the interest of the male client by reducing the male client’s share of legal fees. He then failed to disclose that fact to the female client.

“Every lawyer owes an ethical duty to their client. There are even more layers to that when a lawyer represents more than one party in the same action,” said the LSBC’s chief legal officer Deborah Armour.

Details of the breaches are available in the hearing report.

Schauble mitigated his actions by refunding funds to the woman.

The LSBC has now

suspended Schauble for four months, starting on September 1, 2011.

Schauble may return to practice on January 1, 2012.

BUYER’S ALERT Companies listed below,

which are not members of the Better Business Bureau, have failed to respond, as of September 23, 2011, to Better Business Bureau of Mainland B.C.’s efforts to mediate complaints from September 12, 2011, to September 16, 2011. In some instances, the company may have taken care of the complaint and considered the matter closed, or may believe the complaint is unjustified; however, if the BBB has not received a response, records cannot reveal either position.

Please note that BBB members must respond to customer complaints that are brought to their attention. Source: BBB. A 1 Doors & Mouldings Ltd., Surrey Aeroplan Centre, Vancouver All Points Solutions, Surrey BBQTek Enterprises Inc., Burnaby Biz Books, Vancouver Blackcomb Lodge,

Whistler Canadian Windows, Surrey Children’s Education Trust of Canada, Gibsons CIBC Collections, Vancouver Combustion Web Hosting, Vancouver ConsumersReward Solutions, Vancouver Island Explorer Property Management, Ganges J 76 Casual Wear, Burnaby Mobilicity, Richmond Mohair Beauty, Vancouver Motor Vehicles Online, Port Moody Star Rebates, Burnaby The following companies have responded to the BBB subsequent to being published: A-Plus Drycleaning & Laundry, Burnaby Budget Brake & Muffler, Aldergrove Core Education & Fine Arts, Langley Pure Painters Ltd., Port Coquitlam

Who’s Getting Sued These corporate writs

were filed with the B.C. Supreme Court registry in Vancouver. Information is derived from notices of civil claim. Civil claims

Trouble have yet to be proven in court.

Defendants: The New Reel Appetites Inc. and Vernon Graham Fox and Bridget Angela Fox 7622 Winston St., Burnaby and 2302– 400 Capilano Rd., Port Moody Plaintiff: 441615 B.C. Ltd. 3050 Highland Blvd., North Vancouver Claim: $86,809 for debt under a breached lending agreement, general security agreement, promissory note and short-term loan; a declaration that the plaintiff is entitled to a fixed and specific charge affecting all of the personal property and the person and after acquired property of the defendants; orders; and damages.

Defendant: Sopka Development Corp.

609–788 Hamilton St., Vancouver Plaintiff: W.A. Marsh Engineering Ltd. 6th floor, 171 West Esplanade, North Vancouver Claim: A declaration that the plaintiff is entitled to a builders lien for $26,526.

Defendant: BCAA Insurance Corp.

Address unavailable Plaintiff: Doris Cargo 3232 S. W. Marine Dr., Vancouver Claim: Indemnity for flood damage pursuant to an insurance policy; and damages.

Defendant: Paul Dandurand dba Extreme Industries and the said Extreme Industries 1–12099 237th St., Maple Ridge Plaintiff: LeHigh Hanson Materials Ltd. dba Ocean Pipe and as Ocean Concrete 8955 Shaughnessy St., Vancouver Claim: $50,029 against Dandurand for debt; damages; or, an accounting and damages; and a tracing.

Defendants: Percon Construction Inc. and Tru-Steel Inc. and John Doe #1-2 2900–550 Burrard St. and 300–410 Carleton Ave., Burnaby Plaintiffs: W.I. Woodtone Industries Inc. and James William Young 33695 South Fraser Way, Abbotsford and 2400–200 Granville St., Vancouver Claim: Damages for a diesel spill.

Defendants: Dr. Razwan Chaudhry carrying on business under the firm name and style of Dental Clinic @ Richmond Centre and

the said Dental Clinic @ Richmond Centre 1316–6551 No. 3 Rd., Richmond Plaintiff: Ingrid Schemmel Estabridis aka Ingrid Tejero 1–10800 Springmont Dr., Richmond Claim: Damages for a bungled root canal in which Chaudry broke dental instruments and left the tips in the plaintiff ’s tooth.

Defendants: B&B Contracting Ltd. and City of Surrey and Richard Roe Traffic Control Co. 100–19429 54th Ave., Surrey and 14245 56th Ave., Surrey and address unavailable Plaintiff: Christian Anton Oblinger 201–19670 Landmark Way, Langley Claim: Damages for injuries the plaintiff sustained when he collided with a paving machine.

Defendants: Kenneth McIndoe and Canlan Ice Sports Corp. dba Adult Safety Hockey League 6501 Sprott St., Burnaby and address unavailable Plaintiff: Kristofer Benson 211–1015 Austin Ave., Coquitlam Claim: Damages for injuries Benson sustained from a highsticking incident during a hockey game.

Defendants: West Chilcotin Forest Products Ltd. dba West Chilcotin Forest Products and the said West Chilcotin Forest Products Ltd. 1141 Fort St., Victoria Plaintiff: Suncor Energy Products Partnership dba Petro-Canada 2700–700 West Georgia St., Vancouver Claim: $110,409 for debt for petroleum and related products.

Defendants: Pye Construction Ltd. and Sigma Engineering Ltd. and Sargent & Associates Engineering Ltd. and Aviva Insurance Company of Canada 2925 Douglas St., Victoria and 20th floor, 250 Howe St., Vancouver and 100–780 Beatty St., Vancouver and 1100–1125 Howe St., Vancouver Plaintiff: Upnit Power Limited Partnership 2800–666 Burrard St., Vancouver Claim: Damages for breach of the Pye construction contract for water intake facilities against Pye; damages; damages for breaches of the Sigma contract for professional engineering services against Sigma; damages; damages for breaches of the Sargent

contract for professional engineering consulting services against Sargent; damages; damages for breaches of the performance bond against Aviva; and damages.

Defendant: Mercer Gold Corp. (BC) 1750–1185 W. Georgia St., Vancouver Plaintiff: Mercer Gold Corp. (Nevada) formerly Uranium International Corp.

750–900 Howe St., Vancouver Claim: An injunction stopping Mercer Gold Corp. (BC) from dealing or communicating with any of the plaintiff ’s employees, consultants, investors and contractors, arising from a soured business deal; and a declaration that Mercer Gold Corp.

(Nevada) shall continue as the operator of the property pursuant to the option agreement, pending the final arbitration decision or further order of the court.

Defendants: Lower Mainland Taxi Association and Bonny’s Taxi Ltd. and Coquitlam Taxi (1977) Ltd. and Delta Sunshine Taxi (1972) Ltd. and Guildford Cab (1993) Ltd. and Kimber Cabs Ltd. and Newton Whalley Hi Way Taxi Ltd. and North Shore Taxi (1996) Ltd. and Richmond Cabs Ltd. and Royal City Taxi Ltd. and Sunshine Cabs Ltd. and Surdell Kennedy Taxi Ltd. and White Rock South Surrey Taxi Ltd. 200–8120 128th St., Surrey and 700–686 W. Broadway, Vancouver and 2121 Hartley Ave., Coquitlam and 200– 10388 Whalley Blvd., Surrey and 1000–840 Howe St., Vancouver and 10th floor 938 Howe St., Vancouver and 700–5951 No. 3 Rd., Richmond and Ground Floor 631 Carnarvon St., New Westminster and 220–7525 King George Blvd., Surrey and 631 Carnarvon St., New Westminster and 10th floor, 938 Howe St., Vancouver Plaintiff: Yellow Cab Company Ltd. 1441 Clark Dr., Vancouver Claim: Declarations that the defendants’ requirement that Yellow Cab abandon its bid for the exclusive concession for taxi passenger pick-up at Vancouver International Airport and join the association’s bid breaches the association’s constitution, bylaws and the contractual relationship with its members; declarations

24 for the record

Daily business news at www.biv.com  October 4–10, 2011

Trouble that the association’s expulsion of Yellow Cab from the association and refusal to permit Yellow Cab to participate in the exclusive concession breach the defendant association’s constitution, bylaws and the contractual relationship with its members; a declaration that the powers of the defendant association are or have been exercised in a manner oppressive or unfairly prejudicial to the plaintiff; an order, or, an order; or, damages.

Defendants: Robert Harper and Stratawatch Address unavailable Plaintiffs: Teamwork Property Management Ltd. and David John Hensman 105–34143 Marshall Rd., Abbotsford Claim: Damages; and an injunction to prohibit the defendant from disseminating information about the plaintiff.

Defendant: Ausenco Engineering Canada Inc. 855 Homer St.,

Vancouver Plaintiff: Charles Birt 2445 Belloc St., North Vancouver Claim: Repayment of debt.

Defendants: Thompson Nicola Road Transport Inc. and Catherine Martha Anne Radies 102–418 St Paul St., Kamloops and 240– 1201 Ewen Ave., New Westminster Plaintiff: Arbutus Vehicle Leasing Ltd. Claim: $450,079 against the defendants jointly and severally for vehicle leases.

Defendants: Thompson Nicola Road Transport Inc. and Catherine Martha Anne Radies 102–418 St Paul St., Kamloops and 240– 1201 Ewen Ave., New Westminster Plaintiff: Equirex Vehicle Leasing 2007 Inc. 1800–1095 West Pender St., Vancouver Claim: $77,238 for indebtedness under a lease agreement.

Defendants: Wendy Herrington and Fraser Valley Auctions (1983) Ltd. Address unavailable and 21801–56th Ave., Langley Plaintiff: Darcey Holmes 25531 Dewdney Trunk

!

Rd., Maple Ridge Claim: Damages for personal injury, loss of past and future income and earning capacity related to buying a “defective� horse.

Defendants: James Albert Mummery and Powergrid Electrical Services Ltd. 14085 Miworth Road, Prince George and 14085 Miworth Road, Prince George Plaintiff: Skeena Power Systems Ltd. Box 306, 182 Memorial Ave., Parksville Claim: Damages and an order restraining and prohibiting the defendants from competing with the plaintiff.

Defendants: Collin Earnest Jerome Willis aka Collin Willis aka Collin Willis dba Cool Runnings Big Truckin and Noelle Emlynee Jackson Benoit aka Noelle Benoit 5869–124A St., Surrey and 1501 Bond St., North Vancouver Plaintiff: Summit Leasing Corp.

1200–805 West Broadway, Vancouver Claim: $69,945 for defaulting on payments for a tractor.

Defendants: Boa Construction Ltd. and Redpath Renovations and ABC Company 6470 Wellington Ave., West Vancouver and 303–586 Water Edge Cres. West Vancouver and address unknown Plaintiffs: Connie Cooper and Robert Cooper 2244 Inglewood Ave., West Vancouver Claim: Damages for building a leaky roof.

Defendants: The Evolution Fund and Lawson Commercial Finance Corp. and Michael Hines and Tess Lawson Addresses unavailable Plaintiff: Galaxy Investments Canada Inc. Claim: $75,000 against each defendant for selling securities contrary to the Securities Act. Defendant: City of Surrey 15454 Colebrook Road, Surrey Plaintiffs: Sukhminder Singh Rai and Charan Singh Rai and Minjinder Kaur Rai 15454 Colebrook Road, Surrey Claim: Further compensation for expropriation of land Defendant: Bronco Industries Inc. 700-5951 No. 3 Road, Richmond Plaintiff: Washington International

Lawsuit of the week

SeaBus head-bumping incident triggers suit A tall man who bumped his head on a SeaBus doorframe is suing TransLink for failing to mark or pad the entryway.

North Vancouver carpenter Glenn Senft has launched a suit against South Coast British Columbia Transportation Authority, aka TransLink, for failing to mark or pad the top of the doorframe.

According to the suit, Senft stands 6’6� tall and the SeaBus doorway is 6’4� high rather than the standard 6’8�.

The statement of claim, filed August 12, states that the incident happened March of 2010 when the plaintiff was boarding the SeaBus in Vanccouver. “The plaintiff was walking with due care and attention when suddenly, and without warning, he hit his head on the top of the unusually short door passageway into the SeaBus and fell to the floor.�

The court document alleges that Senft suffered head, neck and lower back injuries as a result of the incident.

The suit argues that TransLink is liable for negligence under the Occupiers Liability Act. Senft is suing for general and special damages, as well as health-care costs.

Insurance Co. 206–1110 Hamilton St., Vancouver Claim: $28,418 for duty related to imported products from the U.S. Defendants: Brownlee Constuction Inc. and Paul Brownlee 410–1333 West Broadway, Vancouver and 2850 Rosebery Ave. Plaintiff: Royal Bank of Canada Box 5050, Station A, Mississauga, Ontario Claim: $154,089 for debt.

Defendants: 0878034 BC Ltd. and Seville Properties Ltd. and Harvey Simons 1100–510 Burrard Street, Vancouver and 200–852 Fort St., Victoria and 1629 Shawnigan Lake Rd., Shawnigan Lake Plaintiff: Quest Capital Management Corp.

1028–550 Burrard St., Vancouver Claim: $375,422 for unpaid loans.

Defendants: JDP Construction Ltd. and Owners of Strata Plan VR 2447 20th floor, 1066 W. Hastings St. and 2176 Willingdon Ave., Burnaby Plaintiff: Arrowmark Contracting Ltd. 11058 Lincoln Dr., Delta Claim: $41,852 for the provision and installation of siding materials; and a builders lien for $41,852.

Defendant: Resort Municipality of Whistler Address unavailable Plaintiff: William Barratt 1710–505 Burrard St., Vancouver Claim: Damages for wrongful dismissal and breach of an employment contract related to Barratt’s

position as chief administrative officer for the municipality.

Defendants: Marvin Schmunk and 0541754 B.C. Ltd. Address unavailable and Box 554 Hagensborg Plaintiffs: Man Kon Chung and Un Loi Chang 111–211 Columbia St., Vancouver Claim: $236,800 to Man Kon Chung and $94,720 to Un Loi Chang for their work at Tip Top TV and Radio; rescission of the transfer of shares in the company to Schmunk; and damages for fraudulent misrepresentation.

Defendant: Delta Sunshine Taxi (1972) Ltd. 200–10388 E. Whalley Ring Rd., Surrey Plaintiff: Amar Singh Dhaliwal 1501–543 Granville St., Vancouver Claim: Specific performance of the 1998 agreement ordering the company to allow the plaintiff to convert his cab from a wheelchair van back to a taxi with an airport plate, arising from breach; or, damages.

Defendant: Global GMT Money Transfer Ltd. dba Global Money Transfer 1–6526 Main St., Vancouver Plaintiff: Chander Walia 200–6330 Fraser St., Vancouver Claim: $36,958 for money that the defendant failed to transfer to India for various customers and by which the plaintiff has been unjustly enriched; and a tracing. •

Business tool kit

October 4–10, 2011 Business in Vancouver

25

Sales calls

Rob Malec How to keep your sales team really connected

T

hese days, people are hired via email, talk to their managers by text and share their day-to-day happenings through Facebook.

Old-school connectedness – simply talking to someone – appears to have gone out of vogue.

Sales organizations that don’t seek to actively make such contact part of their culture risk alienating their staff, losing their best people and under-producing. To improve the connectedness of your team and their performance, make what is old new again.

Electronic devices are a poor second to person-toperson interaction when it comes to conducting and

building relationships. Going old school with a portion of your team’s communication is wise, and easily done.

Here’s how one leader did it.

The vice-president of a prominent wealth-management firm was experiencing rapid growth. His cozy team of 50 had doubled to 100 in a short time. His operations and compliance (OC) team – the folks who ensure that transaction minutia is properly monitored – were spread increasingly thin. Their connectedness with their branch teammates was eroding.

Chatting over the cubicle walls with branchmates just wasn’t efficient anymore.

This chatting was replaced with emails. As workloads

increased, the emails became more to the point and direct.

New staff – those with no prior relationship with the OC team – found the communication terse and cold. They saw OC as the rule-minding “bad cops” and saw them as a hindrance to doing business.

The VP recognized this and granted the OC team time to create a new way to communicate with the branch – one that was effective in helping new staffers get to know the OC team as people, rather than just walking rulebooks. At the same time, it had to be efficient, reaching everyone easily.

The OC team came up with the idea of issuing a monthly e-newsletter to the

branch. Its stated purpose was to relay OC policy and procedure to the branch. The team went several steps further with it, though. They created a vehicle that put a face to their group and mission while bringing the branch closer together.

They began by having an e-newsletter template professionally designed. They did not want to leave the perception of their professionalism to a Microsoft template.

Each issue’s title bar features a picture of a different OC team member. This helps new branch members get to know their OC team.

Below that is a message from the vice-president. His regular submission to the newsletter aligns him with the OC team. He wants his support of this team’s vital work to be obvious. His sponsorship helps the team operate more effectively within the branch.

Book reviews

The Smart Canadian Wealth-Builder

by Peter Dolezal Cufflands Publishing, 2010

I

’ve been reading lately about how many people are not financially savvy or literate. Personally, I

Culture: Leading Scientists Explore Society, Art, Power, and Technology Edited by John Brockman, Harper Perennial, August 2011

B

efore choosing this book to review, I was not familiar with www.edge.org. For the uninitiated, it features people in conversation – as observed in the book’s introduction by Brockman, “To accomplish the extraordinary,

w ish I’ d read Doleza l ’s book when I was younger – I would be much further ahead.

Dolezal, a former CEO of major Canadian corporations and a lifelong investor, intends for his book to be used as a guide to personal financial decision-making.

However, he also enc ou r a ge s c on su lt at ion with a qualified adviser before making important investments.

Regardless, this book would make an excellent graduation gift – indeed, it should be required reading in personal finance classes.

you must seek extraordinary people.” Brockman has chosen some of the best of these remarkable minds, a compilation of conversations edited from the longer web versions. One cannot help but start a personalized reading list after sampling some of the authors/innovators, such as Jared Diamond (“Why Do Some Societies Make Disastrous Decisions?”) or Brian Eno (“A Big Theory of Culture”). Brockman succeeds in his promise to present “the same quality of intellectual adventure” as the Bloomsbury Group or the Algonquin Round Table, yet different and certainly on topic for today’s new “Age of Wonder.”

Donna Kaye is an assistant trade buyer at UBC Bookstore.

Billions of Entrepreneurs: How China and India are Reshaping Their Futures and Yours

By Tarun Khanna Harvard Business Review Press, 2011

H

ar vard Business School professor Khanna has published an eminently readable comparative study on the state of entrepreneurship in India and China. Through personal anecdotes, examples and cases, Khanna makes the cogent case that the economic centre of gravity is moving east. Although business conditions differ significantly, entrepreneurship is thriving in both countries, surging so quickly that it is outpacing and driving changes in law, social norms and development practices.

Khanna compares India and China using a number of factors, including entrepreneurship styles, methods of accessing capital, availability of reliable information, government approaches to promoting entrepreneurship, and infrastructure development. He looks at relations between the two countries, at what he calls “mutualism” and how those relationships are fostering growth despite border disagreements, military developments and other impediments. He compares the diasporas of both countries: China remaining closely allied with its emigrants, India tending to, in Khanna’s words,

“shun” its emigrants, thereby losing out on the valuable human networks and expertise that have helped China globalize.

The fascinating chapter “Bias and Noise” compares the information-collection and propagation systems of each country – India with its rich and free media, and robust government-affiliated information and statistical agencies, versus China’s censorship and information control. He explores the reasons why U.S. media give significantly more coverage to China than to India, noting that India fell out of the American sphere of influence during its long relationship with Britain and, under Prime Minister Indira Gandhi, with the Soviet Union. As the Indian diaspora in North America reaches its maturity, recognition of India’s looming importance is quickly becoming apparent.

The chapter on health care is instructive. Despite the presence of highly trained medical practitioners, India ranked 134th out of 191 members in a World Health Organization Survey in 2000, compared with China at 101. Yet today, a Bangalore surgeon is building un-subsidized hospitals that radically cut the cost of delivering health care, with the promise of providing an accessible commodity to all Indians. How is he accomplishing what Western health-care providers

Each newsletter contains an investment adviser’s profile and photo. Including these profiles accomplishes two things: it helps the OC team get to know its investment advisers better and helps the investment advisers get to know each other better.

Electronic devices are a poor second to personto-person interaction when it comes to building relationships No mention of operations and compliance issues appears until the bottom of page one. The top of page two continues on with “The OC Corner.” Here, topical OC issues are covered in a Q&A format. The bottom half of page 2 finishes with

birthdays, anniversaries and branch happenings.

The monthly newsletter has been very effective in improving the connectedness between the OC team and the rest of the branch.

What makes the newsletter effective is its personal touch and the process of including others from the branch. The team has succeeded in putting warmth into a cold (read electronic) medium.

Every month a newsletter comes out. A new investment adviser is profiled.

More birthdays and anniversaries are recognized. In short, more people are connected in a human way, not just a “‘managing the business”’ way. What is old is new again. • Rob Malec (rob@robmalec.com), president of Businessworks Consulting, is a sales and revenue generation expert.

>“They have a tough financial elephant to push up the stairs here” – Jordan Bateman, B.C. director for the Canadian Taxpayers Federation, on the economic challenges facing B.C.’s government in the wake of the HST referendum rejection and projected lower resource and Crown corporation revenue. From a Business in Vancouver news story (issue 1143; September 20-26)

>”If you don’t have a competitive advantage, don’t compete” – Jack Welch, former General Electric CEO

>”The key to successful leadership is influence, not authority” – Kenneth Blanchard, American author and management expert

>“My experience has shown me that the people who are exceptionally good in business aren’t so because of what they know but because of their insatiable need to know more” – Michael Gerber, founder of the Michael E. Gerber Companies business skills training enterprise

are also striving with such difficulty to achieve? By focusing on a rigorous financial system, high surgical throughput rate, cash balance between subsidized and unsubsidized patient revenues, expansion through internally generated financing, and building a minicity of hospitals that share infrastructure within a small geographic radius, thereby cutting costs dramatically.

The book’s final chapter offers insights and analysis about successful entry

methods for Western companies wishing to enter these two markets. Khanna’s entertaining stories do more than provide colour. They illustrate how businesses are conceived and thrive according to their individual national identities, creating new business models and reshaping their countries along the way. • Jan Wallace is head of the David Lam Management Research Library at UBC’s Sauder School of Business.

26

Datebook

Daily business news at www.biv.com October 4–10, 2011

Guarantee the publication of your listing for $50 per issue (plus hst). 604-608-5189 or datebook@biv.com BIV Blue Breakfast

Deadline for Datebook listings is noon Tuesday for the following week’s paper. Listings are published on a guaranteed basis for $50 per week, plus hst. Free listings will run in print as space permits. Go to www.bivdatebook. ca to post your listing. Published Datebook listings are at the discretion of BIV.

Marketing 101 Social media versus traditional strategies

T

he BIV Colour Series Blue Breakfast drew a full house to the SFU Segal School of Business last week as panellists Jill Peters, Steve Mossop and Lawrie Ferguson explained strategies for getting the most

out of electronic and traditional marketing.

Speakers agreed that having all your media work together is key for successful campaigns.

For a full transcript go to www.biv.com/colour.

Steve Mossop, president, Ipsos Reid West

Lawrie Ferguson, chief marketing and public relations officer, Coast Capital Savings

Jill Peters, marketing manager, Richards Buell Sutton

Photos: Dominic Schaefer Printing Partner:

Sponsored by:

Promotional Partners:

SOHO BC Chapter of the American Marketing Association

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For a private conversation please feel free to contact Rob@Summit Global Recruiting.com

778-373-4449

Breakfast, Luncheon, Dinner Meetings One Night by Lora Frost - Success Party October 19, 2011, 7:00 PM: A unique oppor tunity for entrepreneurs to embrace their power. Guests attending the One Night party will arrive as the person they want to be in five years. They will act as though they have already achieved their goals. $150. Shangri-La Terrasse. Vancouver. Marion Houchard at mhouchard@ karranfinlaymarketing.com. www. onenightbylorafrost.com.

What Makes a Good Pitch?: Developing, Presenting and Landing Business October 20, 2011, 5:00 PM: We’re delighted to have two dynamic presenters for this topic: Linda Oglov, Business Development Consultant & Bill Baker - Principal & Founder, BB&Co Strategic Storytelling. Join us for a very entertaining and informative session. SMEI Members $55 / Non-members $75. Pan Pacific Vancouver, 300-999 Canada Place. Vancouver. 604-2660090 or vancouver@smei.org. smeivancouver.org.

Boughton / BCLI Great Debate October 26, 2011, 5:00 PM: The GREATdebate offers a fun, engaging evening of dinner and light-hearted debate. This year’s debate resolution: Resolved that the torts of champerty and maintenance should be abolished in British Columbia. $145 per person / $1,100 per table of 8.

Pan Pacific Waterfront - 300999 Canada Place. Vancouver.

Elizabeth Pinsent - 604.822.0142 / epinsent@bcli.org. http://www. bcli.org/news/events/greatdebate-2011.

LUFTHANSA: Mobility for the world November 9, 2011, 11:45 AM: Don Bunkenburg, Director of Corporate Sales and Regions, North America, Lufthansa $69 Members and Guests / $96 Future Members + HST. Renaissance Vancouver Hotel Harbourside Harbourside Ballroom, 1133 West Hastings Street. Vancouver. reservations@boardoftrade.com. www.boardoftrade.com.

rob@summitglobalrecruiting.com Thank you and have a great day

You can save up to 50% with multiple week bookings.

Spirit of Vancouver Awards November 18, 2011, 11:45 AM: Submission Deadline: Friday, October 14, 2011 $69 Members and Guests / $96 Future Members + HS. Vancouver Marriott Pinnacle - Pinnacle Ballroom, 1128

www.bivdatebook.com Hastings Street West. Vancouver. reservations@boardoftrade.com. www.boardoftrade.com.

LinkedIn - Using Social Media to Market Your Personal Brand November 24, 2011, 5:00 PM: Join Gary Fearnall - Director Global Marketing Solutions, LinkedIn Canada. The brand called you is the professional brand you show to employers, collaborators, clients and colleagues. How you market that brand is essential to your profession SMEI Member $60 / Non-member $78 (before Nov 11/11. Pan Pacific Vancouver, 300999 Canada Place. Vancouver.

604-266-0090 or vancouver@ smei.org. smeivancouver.org.

Spirit of Vancouver Christmas Luncheon and Year-end Wrap-up November 29, 2011, 11:30 AM: Celebrate another memorable year at The Vancouver Board of Trade’s annual Spirit of Vancouver Christmas Lunch and Year-End Wrap Up. $79 Members and Guests / $110 Future Members + HS. Hyatt Regency Vancouver Regency Ballroom, 655 Burrard Street. Vancouver. reservations@ b o a r d o f t r a d e . c o m . w w w. boardoftrade.com.

Conferences, Conventions, Tradeshows HR Tech Group: Human Capital Symposium October 26, 2011, 8:00 AM: Tech industry event on best HR practices to grow your business (revenue, talent, lea der s).

Featuring keynote Don Bell, Co-founder of Westjet Airlines: $275 before Sept 30th; $350 after.

Sutton Place Hotel, 845 Burrard St. Vancouver. Allison Rutherford, HR Tech Group, 604-874-2653; arutherford@hrtechgroup.com. www.hrtechgroup.com.

Business After Business Tradeshow October 26, 2011, 5:00 PM: The Vancouver Board of Trade’s signature Tradeshow $ 20 Members and Gues t s / $30 Future Members + HST. The Fairmont Hotel Vancouver - Pacific Ballroom, 900 West Georgia Street. Vancouver. reservations@boardoftrade.com. www.boardoftrade.com.

CSEME WEST 2011 November 2 & 3, 2011: A world class event conference comes to Vancouver, featuring sessions from some of the world’s top event pro ducers , fabulous networking events, an exciting business to business trade show, multiple team building and entertainment experiences, inspiring Think Tanks, and more.

November 2 – Conference at Jewel Ballroom; November 3 – Full day Expo at Rocky Mountaineer Station. Vancouver. 1.877.212.3976. http://canadianspecialevents. com/cseme_vancouver/.

Datebook 27

October 4–10, 2011  Business in Vancouver

Selling Your Business Workshop October 6, 2011, 8:30 AM: If you are a business owner considering your exit this workshop will give you a significant competitive advantage when it comes time to sell. Speakers including a business mentor, M&A specialist, business lawyer, financing expert & tax specialist. $50. BCIT Burnaby Campus 3700 Willingdon Ave. Burnaby. Tracie 604.859.5388 ext 115 tcraig@pavilionservices. com. www.pavilionservices.com/ workshops.

HR Metrics Benchmarking Service - Demo & Overview: High-Tech October 27, 2011, 9:30 AM: Come join us for an overview of the HR Metrics Benchmarking Service with a special focus on the High-Tech Sector No charge.

Online. 604.694.6946, lwhalley@ bchrma.org. http://www.bchrma. org/content/events/ls/details. cfm?EventID=035-238.

20/20 SMART Session Effective Workplace Learning October 12, 2011, 8:00 AM: In this Smart Session, you will benefit from new insight into practical and effective workplace learning practices tailored to fit the needs of small to medium sized employers. $45 CME Members - $65 Nonmembers. Hampton Inn & Suites, 19500 Langley Bypass (Route 10).

Surrey. Kimberly Hall kimberly.hall@ cme-mec.ca 604-713-7809. www. bc.cme-mec.ca.

Leadership Assessment Essentials for Selection and Development October 12, 2011, 8:30 AM: High quality assessment is essential to HR’s ability to provide real business value - they improve the accuracy of decisions regarding selection, development and succession. Prices vary - please see our website for details. BC HRMA, 1101-1111 West Hastings Street.

Vancouver. Jace Ardiel, Professional Development Coordinator, jardiel@ bchrma.org. http://www.bchrma. org/content/events/ls/details. cfm?EventID=035-303.

Bullet Proof Investment Seminars October 15, 2011, 9:45 AM: Jennifer Fabre, Investment Advisor, DWM Securities Inc. presents a 4 Part Series suitable for investors with some experience. Topics include Bullet Proof Portfolios, The Bond Markets, The Equity Markets and Market Strategies & Tactics.

Complimentary Seminars. Suite 700 - 609 Granville St. Vancouver. mevans@dundeewealth.com or 604-895-3478. www.jenniferfabre. com.

Business 2011: Embracing Online Marketing October 18, 2011, 5:30 PM: Learn how small & medium sized businesses use Social Media to build relationships, increase brand awareness and find new customers.

Learn from Terri Davies, owner of Sociability.ca. Enjoy snacks and refreshments, networking, and an interactive workshop. $99 session/ $425 series. 915 Fort Street, 3rd Floor. Victoria. Terri Davies, terri@ sociability.ca, (250) 588-2877. http:// biz2011.eventbrite.com/.

BCIC Commercialization & Business Planning Workshop October 21, 2011, 9:00 AM: An intensive workshop that compels the entrepreneur to think critically and develop the successful elements for the commercialization and positioning of their business idea. It covers business planning

Selling Your Business Workshop October 28, 2011, 8:30 AM: If you are a business owner considering your exit; this workshop will give you a significant competitive advantage when it comes time to sell. Speakers include a business mentor, M&A specialist, business lawyer, financing expert & tax specialist. $50. Cascade Community Church 35 190 DeLair Road.

Abbotsford. Tracie 604.859.5388 ext 115 tcraig@pavilionservices. com. www.pavilionservices.com/ workshops.

CAPS Vancouver: Todd Hunt - Creating a Killer Keynote. Plus Rising Stars and Podcasting How to Clinic October 29, 2011, 8:30 AM: Learn the secrets to creating a great keynote address. For both emerging and experienced speakers. Plus, Rising Stars contest for new speakers. Mbrs & 1st time guests $57 ($62 door), guests $87. Morris J. Wosk Center for Dialogue (SFU), 580 West Hastings St. Vancouver. Ron Grender, CAPS President: 778-6887065. www.capsvancouver.com.

Mastering the Rockefeller Habits Four Decisions Executive Workshop November 2, 2011, 8:00 AM: For CEOs and their Leadership Teams: Learn how to accelerate profitable growth using the Rockefeller Habits. The Four Decisions refer to the critical decisions that growth companies must get right to maximize their revenue, profit and time. $495 to $795 per person (see link). Terminal City Club, 837 West Hastings Street. Vancouver, B.C. Janice Watkins 604-313-2229 ext.1 Email: Janice@CoachKevin. com. http://mrhworkshopvancouver. eventbrite.com .

Sustainable Economics for the Real World November 4, 2011, 9:00 AM: This course provides an overview of the emerging field of sustainable economics, as well as the tools for building the business case for sustainability. $600. 515 W. Hastings St. Vancouver. Joshua Randall (778782-5254). http://www.sfu.ca/city/ course3popup.htm.

Business Development, is it legal? Client Development strategies for legal professionals November 16, 2011, 8:15 AM: Lawyers attending this workshop will learn techniques for converting their legal skills into client development ones. Techniques such as utilizing the power of references will enable lawyers to improve revenues and drive higher rates of

client retention. $289.00 (Table of eight $1,750 ). 609 Granville Street - Downtown Vancouver - Canaccord Tower. Vancouver. To register please call 604-637-2088 x 201 or email; info@compasspeak.com. www. compasspeak.com.

Can You Really Do Away with Paper Records - Find Out What It takes November 18, 2011, 9:30 AM: Find out from an expert in electronic records what it takes to be able to use your electronic records as documentary evidence. If you are scanning your records, this will be of interest also because there is more to it than you might think. Free. Room 281 BCIT Campus Downtown, 555 Seymour St - across from Ganville SkyTrain Station.

Vancouver, BC. Pat@tracrecords. ca 778-997-9199. www.tracrecords. ca/website.

SharePoint for managing records and retention November 18, 2011, 1:00 PM: SharePoint 2010 has great out-ofthe-box functionality for managing records. A SharePoint Specialist and Records Manager, Marcel Roy, will be demonstrating how it can be configured to provide a state of the art records and document management system free. Room 281 BCIT Downtown, 555 Seymour St at Granville SkyTrain Station.

Vancouver, BC. Pat@tracrecords.ca or 778-997-9199. www.tracrecords. ca/events.

Communicating Sustainability for Awareness, Accountability and Action November 25, 2011, 9:00 AM: This course provides tips and tools for effective communications practice and examines how sustainability is perceived by the public. $600. 515 W. Hastings St.. Vancouver. Joshua Randall (778-782-5254). http://www. sfu.ca/city/sust906.htm.

Fundraisers, General Events Women Against MS Gala Breakfast October 13, 2011, 7:00 AM: There is no known cure for multiple sclerosis which affects women three times more often than men. Funds raised support MS research. Special guest speaker Cassie Campbell-Pascall.

125 per ticket 1,000 table for eight.

Terminal City Club, 837 West Hastings Street. Vancouver. Kristina Keith, 604-602-3220, Kristina.Keith@ mssociety.ca. www.mssociety.ca/bc/ wams.htm.

Gala Events Big Sisters Gala October 6, 2011, 5:30 PM: Join Big Sisters for an inspiring evening as we raise funds to help match 180 girls on the wait list with a supportive mentor. Event will feature a champagne reception, auctions, dinner and live entertainment

by Paramount. $250. Pan Pacific Hotel (300 - 999 Canada Place).

Vancouver. Kelly 604-873-4525 x302 or kmorrison@bigsisters. bc.ca. www.bigsisters.bc.ca.

BCAMA evening gala - 2011 Marketer of the Year: Pacific National Exhibition October 13, 2011, 5:00 PM: Join

us at our gala event to hear an inspiring story about how Pacific National Exhibition, the 2011 BCAMA Marketer of the Year, has positioned itself as a premiere entertainment fair destination with its outstanding integrated marketing campaign. $170-non member, $130-member, $1600-Corporate Tabl. The Westin Bayshore, 1601 Bayshore Drive.

Vancouver, BC. Call 604.983.6AMA (6262) or Email: info@bcama.com or Visit our website to register online. www.bcama.com.

Ridge Meadows Hospital Foundation Gala Evening October 15, 2011, 5:30 PM: Proudly presented by Fraser River Pile and Dredge, this is a dazzling fundraising evening of fine dining, shopping and fun - with proceeds used to purchase life saving equipment for Ridge Meadows Hospital. $175. Meadow Gardens Golf Course. Pitt Meadows.

Laura Butler 604.466.6958 or laura. butler@fraserhealth.ca. www. rmhfoundation.com.

Torch Awards 2011 October 26, 2011, 11:30 AM: Torch Awards is a gala awards luncheon recognizing ethical and sustainable businesses from across British Columbia. To be announced. The Metropolitan Hotel, 645 Howe Street. Vancouver. susanh@mbc. bbb.org. www.mbc.bbb.org/torch.

BCIT Distinguished Alumni Awards October 27, 2011, 5:45 PM: The 9th annual BCIT Distinguished Alumni Awards celebrates and honours BCIT alumni and faculty who have notable achievements in their careers and community endeavours. Tickets $125, Table of

10 $1,200. Four Seasons Hotel - 791 W. Georgia St. Vancouver. Phone: 604-432-8847, email: alumni@bcit. ca. bcit.ca/alumni.

29th Annual BC Export Awards October 28, 2011, 11:00 AM: Expor ters from around the province are recognised at our ANNUAL GALA for their excellence and achievements in exporting and their tremendous contributions to our economy. Networking Trade Show at 11:00. Early Bird to Sept.30 $95/ea $760/table of 8. Hyatt Regency Vancouver 655 Burrard Street. Vancouver. 604.713.7809/ kimberly.hall@cme-mec.ca. www. bcexportawards.com.

2011 T. Patrick Boyle Founder’s Award November 17, 2011, 5:30 PM: The Fraser Institute will be honoring Darren Entwistle, CEO & President of Telus, with the T. Patrick Boyle Founder’s Award at a gala reception.

Sponsorship, single tickets, and premium/standard tables available.

Tkts: $500/$700, Tbl: $5000/$7000.

Vancouver Convention Centre East, 1055 Canada Place. Vancouver.

604-688-0221 ext 537 or paige. mackenzie@fraserinstitute.org. http://www.fraserinstitute.org/ events-multimedia/eventdisplay. aspx?id=17774.

Original Costume Museum Society presents A Titanic Gala featuring renowned historian Ivan Sayers October 13th, 2011, 5:30 AM: The OCMS invites historians, Steampunkers, and lovers of fashion to a must-see fashion show, dinner, silent auction. Show displays garments from 1912, representative

of the era. Last day for tix is Oct 6.

We actively seek funding for a permanent museum. $65 members/ $75 non-members/ $520 table of 8.

The Hellenic Centre, 4500 Arbutus Stree. Vancouver. Sharon: 604-9884307, info@ocms.ca. www.ocms.ca.

Networking functions C3: Coffee, Conversations & Connections October 11, 2011, 9:00 AM: These Casual Conversations are designed to connect you with smart, savvy women and start your day off right! Tell us your thoughts, share your knowledge and learn from other women’s experiences over a freshly brewed cup of coffee (or tea!) Guests: $12.50 / Members: $10 [+ HST]. Cheers Restaurant 125 East 2nd Street. North Vancouver, BC. Cathy, theconnectedwoman.com. www.theconnectedwoman.com.

Women in Biz Network Presents: Branding your Biz with Rebecca Bollwitt & Heather White November 1, 2011, 6:30 PM: Women in Biz Network presents its first Vancouver event. Become brand savvy with Miss 604’s Rebecca Bollwitt and Heather White of 2020 Communications $24. Opus Hotel - 22 Davie St. Vancouver. kerry@ womeninbiznetwork.com. http:// womeninbiznetwork.com/2011/09/11/ our-first-vancouver-event-brandingyour-biz-with-rebecca-bollwittheather-white/. •

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28

Comment

Daily business news at www.biv.com October 4–10, 2011

letters

Clark’s jobs policy good for B.C.’s future Premier Christy Clark may have had to wait to launch her jobs plan, but it’s been well worth waiting for. Especially the announcement of funding to help get Phase 1 of the Prince Rupert port expansion underway. It’s a key project that will create jobs throughout B.C. for decades.

The premier’s vision for B.C. to be the economic engine for a 21st-century Canada is timely and forward-thinking, but clearly something that the neither NDP nor the BC Conservative Party (BCC) seems to get. While NDP leader Adrian Dix talks off the top of his head about training credits for job categories that don’t exist here in B.C. and therefore have no relevance, John Cummins haphazardly flips and flops his way across the province leaving a trail of contradictory policies and statements.

B.C. needs new dollars, but how are we going to get them if we simply stand back and watch the world go by as Mr. Dix and Mr. Cummins seem to be suggesting in their criticism of the premier’s jobs plan?

The only way we can bring new dollars into the province is by opening up our doors to greater trade with the rapidly expanding Asia-Pacific markets. After all, the best defence of jobs in our economy is a strong offence that aggressively markets and then delivers our products and services to the world.

So, if the economy is the engine and B.C. is the car, I’m one person who is very happy that Christy Clark is in the driver’s seat, with her foot the economic accelerator, while Mr. Dix and Mr. Cummins are sitting in the back seat where they belong.

Brian Bonney, Burnaby

Cartoon by Rice

At Large

Peter Ladner Laneway housing roadblocks hurting city’s neighbourhoods

NDP needs lesson in economic realities Listening to Adrian Dix’s finance critic, Bruce Ralston, on a radio call-in show recently, as he tried to explain why the NDP opposes Premier Christy Clark’s investment in the Prince Rupert port expansion and the Kitimat LNG plant, was almost farcical. Basically, the NDP’s argument was that we would be better off paying for people to go to school.

OK, so let me get this straight: the NDP’s jobs plan is to spend millions upon millions of taxpayer dollars to educate people for jobs that don’t exist, while simultaneously opposing tax cuts and investments in projects that would actually create jobs that people could actually train for. Way to go Mr. Dix, you must have stayed up all night coming up with that plan.

Like a lot of British Columbians, I don’t miss the days of endless deficits, specialinterest corruption and unemployment that Mr. Dix’s last tenure in government produced. And it looks like he’s not changed one bit since then. Whether it’s finding new and exciting ways to send jobs out of the province, like taxing the pants off people and small businesses or whether it’s “fresh ideas” like taking the forestry industry back to the 1950s and trying to compete with paper and product manufacturers in the global market, clearly Mr. Dix just doesn’t get it.

British Columbia is poised to be a leading economy in the 21st century. Premier Clark gets that fact while Mr. Dix is clearly attempting to capture our hearts and minds by opposing investments in jobs for B.C. Perhaps the NDP is the one in need of an education.

Pamela Gardner, Burnaby

Reader takes dim view of smart meter opposition I find claims of widespread public resistance to digital smart meters more than a little bit suspect. The public embraced digital technology long ago. Yet, according to some, the public is supposedly rising up in spontaneous opposition to digital smart meters in favour of keeping ancient mechanical meters that date from the early days of the rotary dial phone. That makes no sense.

Where is the logical, or even the remotely believable, basis for claiming there is widespread opposition to digital smart meters? Practically everything in our lives has become digital, and without opposition. Clearly there is some special-interest agenda at work that seeks to keep an inaccurate, cumbersome, labour-intensive technology like mechanical meters in place rather than allowing the public to enjoy the benefits of a better, more cost-effective way of doing things like digital smart meters.

Mike Taylor, Port Moody

What’s your opinion?

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Business in Vancouver, 102 East 4th Avenue, Vancouver, B.C. V5T 1G2.

Fax: 604-688‑1963. E-mail: news@biv.com.

We reserve the right to edit for brevity, clarity and legality.

L

aneway housing seems too good to be true. It’s a form of detached housing that can be built almost anywhere in Vancouver for as little as $140,000 (ready to move in, everything included) – half the price of an equivalent condo. For that you can get a 400-squarefoot living space with a parking spot and a shared yard. Larger – up to 1,000 square feet – units are more popular, costing as much as $330,000.

Laneway housing’s characteristics make it especially attractive to seniors who want to age in place with their families, to young couples able to use one parent’s back yard for a starter home or to young homebuyers who rent out these mini-homes as mortgage helpers.

Homeowners who move into their laneway house and rent the main house can get an annual return on investment of 15%, adding to their cash flow and increasing the city’s shrinking rental stock.

More than 400 have now been approved across the city, with 150 completed and occupied. While those numbers continue to climb slowly, they should be climbing a lot faster. Speed of approval still isn’t the top priority it should be with city hall bureaucrats. That’s partly because this is a new housing form and they’re still ironing out the wrinkles – especially those related to buildings with a second storey, or “half-storey” as some would have it. Those precautions

are understandable as a cautious response to NIMNBY (Not In My Neighbour’s Backyard) residents who claim these new arrivals are “destroying the neighbourhood.”

But the delays are frustrating and unnecessary. (What’s really de-

Laneway housing is a solution that is efficient, proven, approved and unattractive to foreign buyers stroying neighbourhoods – and silently killing the city’s creative economy – is unaffordable housing that drives young families out of town, to be replaced by overseas investors who value their empty new purchase as a safe asset for cash savings rather than a place to live.)

At a recent Housing Now workshop on ways to provide more affordable first-home ownership, laneway housing builders described how the delays in approvals hurt builders, workers and their financially stretched homeowner clients. Even when a design has been previously approved on the same-sized lot, it gets scrutinized anew, for weeks, while dollars fly out the window.

The consensus of builders, based on conversations with their clients, is that larger, higher units currently allowed are more desirable.

But the second storey can cause neighbourhood angst, so now any

laneway home over one storey has to book a committee review (six weeks to arrange), then get the review (another three weeks), then wait another six to eight weeks for permits – even if it’s a plan that’s exactly the same as one previously approved!

For one laneway housing builder, those delays have resulted in laying off 10 workers and shelving plans for prefab construction – green jobs killed, affordable housing delayed.

City of Vancouver planning director Brent Toderian counters that no two lots are identical and insists that his staff take “a nimble approach without going fast at the expense of good design. We’re working to strike a balance,” he said, noting that no other city has managed this delicate dance with density as deftly as Vancouver.

The city has scheduled a review of the first 150 occupied laneway homes for early 2012.

Meanwhile, back on the street, the housing affordability crisis deepens as average detached home prices in Vancouver top $800,000.

Laneway housing is a solution that is efficient, proven, approved and unattractive to foreign buyers.

Speed of approvals has to become more of a priority than comforting opponents who will never be happy, even when the changes they detest are making their neighbourhoods better places by making housing more affordable. • Peter Ladner (pladner@biv.com) is a founder of Business in Vancouver and a former Vancouver city councillor. His book, The Urban Food Revolution: Changing the Way We Feed Cities, will be published by New Society in October 2011.

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comment 29

October 4–10, 2011 Business in Vancouver

Labour Climate

Geoff Meggs Municipal labour relations headed for December showdown

M

year deal in 2007 that came only after a long, bitter strike in Vancouver.

That contract, which was retroactive to 2006, came at the height of the economic boom, amid concerns that a shorter term would give unions a hammer to use on employers on the eve of the 2010 Winter Olympic Games.

etro Vancouver municipalities are headed into uncharted waters in December as the contracts for more than 10,000 unionized employees expire.

Municipalities play a big role in the regional labour market.

In 2010, Metro civic governments paid the equivalent of 8,000 full-time employees straight pay of more than $475 million. That’s before benefits and does not include payment to auxiliary workers or compensation for firefighters or police.

Wages and benefits make up one of the largest shares of most city budgets.

These workers are covered by myriad collective agreements and are represented by about a dozen different unions across the 18 key municipalities.

Given these realities, municipal bargaining is often a hard-fought affair.

Yet almost none of the factors remain in place that drove the region-wide five-

Negotiation co-ordination is a big challenge on both sides of the table The resulting settlement, with 4% wage increases in each of the last two years, gave civic workers – most of whom are members of the Canadian Union of Public Employees (CUPE) – a comfortable shield against the cold winds of recession now blowing through the economy.

That shield expires December 31 just as business-

friendly think-tanks turn their guns on municipal taxes and spending, demanding sharp cuts in civic budgets. Premier Christy Clark’s call for a municipal auditor general is intended to resonate with that audience and civic taxpayers.

Despite annual polls that show high levels of taxpayer satisfaction with the quality and level of public services, business critics are demanding more privatization and less public expenditure, even if that means rollbacks.

They’re echoing, in many cases, the battle that has exploded in the United States over public-sector wage and pension benefits, which stand out in an economy that has seen millions of families stripped of jobs, benefits and even their homes.

The context for bargaining has shifted dramatically, but so has the mechanism.

Since the 1970s, Metro municipalities bargained t hrough t he regiona l

district’s Labour Relations Bureau. Overall mandates and proposed contracts were vetted by the bureau before local councils could settle.

But the bureau effectively imploded this year as one municipality after another withdrew from the bargaining agency. Surrey, Richmond and Port Coquitlam had either never joined or quit in recent years. Burnaby had given notice to leave.

Vancouver joined the exodus in 2010, and a number of other municipalities followed. (Disclosure: I sit as Vancouver’s council representative on the Metro labour-relations board.)

Anxious to find a solution, the Metro Labour Relations Bureau retained veteran labour arbitrator James Dorsey to conduct a review and make recommendations.

Dorsey’s April report concluded that the major municipalities were determined to conduct their own direct bargaining but the

smaller ones wanted more co-ordination. The existing model would have to be torn down, Dorsey said, and a new structure created in its place by those municipalities that want co-ordination.

Dorsey’s report triggered weeks of controversy and confusion among the region’s elected officials.

When the dust began to settle, it was clear that most municipalities would opt for a so-called “autonomy model,” using the bureau for information and analysis while senior staff of each city coordinate informally behind the scenes.

Will the region’s unions be able to exploit the new

“autonomy” to their advantage? I, for one, am doubtful.

CUPE’s local unions guard their autonomy at least as jealously as their employers. Co-ordination is a big challenge on both sides of the table.

All that can be said for certain about the next round of bargaining – which is bound to begin in earnest as soon the civic elections end November 19 – is that nothing is certain. • Geoff Meggs, a longtime senior labour communications specialist, is a City of Vancouver councillor and the president of Tideline Communications.

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30

Sports

Daily business news at www.biv.com October 4–10, 2011

Golden Goals

Bob Mackin Resurrecting sports excellence in Burnaby; Canadian hoops stars heading north in NCAA event here are comeback stories in sports and in the business of sports.

One is unfolding in Burnaby’s Central Valley, where construction of the MultiSport Centre of Excellence has roared back to life after almost three years of dormancy.

Amid the credit crunch in 2008, the developers – led by Goldcorp executive and donor of $23 million Scott Cousens – temporarily shut down building of the 148,000-square-foot venue.

Workers were back in August and the first big, new concrete pour happened in mid-September. Completion of the podium is scheduled for next August with the athletes’ accommodation by the end of 2012.

“The structure has not changed; the design is the same,” said chief executive Loyal Makaroff. “What we found is that by putting [it] on hold, the construction costs have come down.”

Back in 2008, a $65 million budget was contemplated in a market where Olympic-related building drove up costs. Now materials and labour are cheaper, bringing

Dominic Schaefer

T

MultiSport Centre of Excellence chief executive Loyal Makaroff: “what we found is that by putting [it] on hold, the construction costs have come down”

the budget down to a more manageable $54 million.

The centre will offer teams and individuals a hat trick of sport medicine, sport science and sport training facilities and services.

“It’s looking more at the overall athlete coming in,” Makaroff said.

“It could be a U-12 soccer player, it could be an under-80 masters’ level rower; it’s looking at people who are athletic and are active.”

Colliers will go back to the market to seek tenants for 10,000

square feet of office space, 10,000 square feet of commercial/retail and the 7,000-square-foot kitchen and restaurant.

“What we would like to do is help fill in gaps that are missing in sports,” Makaroff said. “One of the goals we have is to work with provincial organizations and national organizations to the best of our ability.”

The centre is marketing itself as a place for athletes preparing for the Sochi 2014 and Rio 2016

Olympics. With such connected and respected advisers like Dr. Doug Clement and Dr. Jack Taunton, it’s an attainable goal.

Hoop dreams John Hines is rolling the dice that the November 19 B.C. Basketball Classic between Gonzaga University Bulldogs and the University of Hawaii Rainbow Warriors at Rogers Arena will be bigger than it would have been in Las Vegas.

The NCAA men’s basketball squads from Spokane and Honolulu needed one more game to complete their schedules.

“This was literally the only date Gonzaga could play on,” said Hines, director of Seattle-based Idol Sports and Entertainment. “I had suggested Vancouver might be a more reasonable spot, because of the players from Canada.”

Those players include sevenfooters Robert Sacre of North Vancouver and Kelly Olynyk of Kamloops. Senior centre Sacre is touted as a possible first-round pick in the 2012 National Basketball Association draft.

The NBA lockout has cancelled training camps and all pre-season games October 9 to 15. Steve Nash and the Phoenix Suns had penciled in an October 17 exhibition against the Portland Trail Blazers at Rogers Arena, but it doesn’t appear on the schedule for the former

Grizzlies’ den.

That’s good news for Hines, who concedes that his 10-week sales window for tickets and sponsorships is tight.

“There are challenges because we’re so late, media buys and sponsorship more difficult to find,” he said.

Tickets, on sale October 14, are priced $14 to $250, and Hines said break-even is between 9,000 and 10,000 in the 17,391 basketball configuration. Sponsorship packages begin at $5,000 for recognition in the program, on the public address system and on the basket stations’ covers, plus eight centre court section seats. The title sponsorship is $35,000 and includes video ring and video board advertising, an on-court promotional contest and 40 lower-level tickets, including four at courtside.

The last NCAA regular season game in Vancouver was December 1, 1990, when only 7,963 showed up to see defending NCAA Final Four champion University of Nevada Las Vegas beat the University of Alabama-Birmingham 109-68 in B.C. Place Stadium. Controversial, towel-chewing coach Jerry Tarkanian’s Runnin’ Rebels included Greg Anthony, who would become Vancouver’s first pick in the 1995 NBA expansion draft. • 2010goldrush@gmail.com twitter.com/bobmackin

Profile

October 4–10, 2011 Business in Vancouver

31

Andrea Shaw

By Bob Mackin

Olympic gains Twentyten Group founder Andrea Shaw has overcome a host of business and personal challenges to keep the 2010 Games

Dominic Schaefer

spirit alive in Gastown

Andrea Shaw, Twentyten Group founder and managing partner: “these guys went to the front line and showed what they are made of ... Olympic-calibre bench strength”

A

ndrea Shaw finds herself one floor below where her desk was during her days as the Vancouver 2010 Bid Corp.’s communications head, reflecting on a career that has gone fullcircle with peaks and valleys along the way.

“Every day is an opportunity to bring colour into other people’s lives, personally and professionally,” Shaw said, surveying her busy Twentyten Group team on the northeast corner of the Landing’s fourth floor, where a couple of familiar blue VANOC workforce jackets hang on the coat rack by the reception area.

Hers is not a typical journey in the world of sports marketing.

The Chatham, Ontario-native gained a nursing degree from McGill University in 1979 and added an education degree four years later. On the verge of moving across country for a job at the Whistler Village medical clinic in 1986, Shaw instead took an out-of-left field offer from CIBC to be the consumer promotions manager handling the Blue Jays account. She won over the bank recruiters with a simple interview pitch.

“You’re marketing and communicating with your customers, the absolute necessary skill set you need is someone who can listen well and respond to the needs of others,” she said.

“I’ve been a teacher, I’ve been a nurse

and there’s no better listeners and therefore no better person to deliver on the need.”

The Blue Jays were Toronto’s No. 1 sports property and moved into the SkyDome in 1989. That’s when Shaw got another chance to go west. Elliott Kerr, head of the Landmark Group sports marketing agency, convinced her to open a Vancouver branch from scratch. After many lean months, she landed the Vancouver Sun Run as her first contract.

“Doug and Diane Clement [are] the most fantastic people to work with, and I never looked back,” Shaw said. “Once I got one account, the business continued to grow.”

Shaw helped clients capitalize on the Molson Indy Vancouver, 1994 Victoria Commonwealth Games and the Vancouver Canucks’ move to General Motors Place. She bought Kerr’s interest in the Vancouver office and, in turn, sold to international giant API in 1998. Heading API’s Canadian operations prepared her for the Olympics.

Victoria 1994 marketing vicepresident Linda Oglov recruited Shaw to join the bid in 2001. Shaw was determined to go independent after Vancouver won the International Olympic Committee vote in 2003.

Then she got a call from VANOC CEO John Furlong and executive

vice-president of marketing, revenue and communication Dave Cobb in November 2004.

“John carried on with the vision that we had created in the bid. The higher calling of the Games was about people,” she said. “If his vision had been about a two-week sporting event, I would not have gone back.”

As vice-president of sponsorship sales and marketing, Shaw led VANOC’s early surge that resulted in a record $760 million in cash and goods and services, despite the recession.

“We turned it around and tried to find the opportunity in the difficulty,” she said. “We elevated sponsorship to true partnerships. It wasn’t about being a property and going out and securing X amount of dollars so we could fund the Games. It was about bringing the best and brightest companies with aligned vision. They understood what we were trying to achieve; we understood what they were trying to achieve.”

“There’s no one quite like Andrea on the Canadian landscape,” said Bell corporate and Olympic marketing vice-president Loring Phinney.

“Not only is she one of the most recognizable women in sport, but she’s one of the most enthusiastic people in business. There’s nothing that Andrea can’t accomplish if she puts her mind to it. It’s pure work ethic. She

Mission: To elevate the profile of sport, culture and community by raising sponsorship industry standards Assets: The heart of the VANOC marketing department with bigevent contacts worldwide Yield: A characterbuilding health triumph and a rapidly growing company that almost broke even after its first year of business

never slows down; her brain is always working.”

With the Games rapidly approaching, Shaw pondered her postGames future.

“That ‘a-ha’ moment was sitting about a year out from the Games thinking these people are too great to let go. I knew they’d all be offered jobs and be taken in a minute.

I needed to make a commitment, jump off the cliff, Andrea, and make it happen!”

She hired four VANOC “stars” – Bill Cooper, Rob Mullowney, Breedon Grauer and Catherine Locke – with six months to go and opened the Twentyten Group in June 2010. A Toronto office followed last November to be closer to the Canadian Olympic Committee; Shaw is helping it ink post-London 2012 deals with many of the sponsors she helped sign for Vancouver 2010.

But the biggest challenge of her life and career suddenly came as she prepared for 2010’s last quarter. An unscheduled, but seemingly routine, checkup detected colon cancer. She briefly toyed with the idea of closing the business. That was not her style.

She remembers telling son Ryan, daughter Leah and her Twentyten Group staff: “The bad news is I have cancer; the good news is cancer doesn’t have me, and I’m going to beat it. I couldn’t afford to think any differently.”

Furlong, she said, was her “greatest coach” through the turmoil. She didn’t want her children to see her suffer, so she immersed herself in work at home, galvanizing energy for the battle.

“These guys [at the office] went to the front line and showed what they are made of, and they won business without me, they delivered the business without me,” she said. “They showed up. Olympic-calibre bench strength.”

Then came a January 17, 2011, checkup. She hoped her doctor would simply tell her she was making progress. But the news was better.

She was cured.

Shaw said the company nearly broke even after its first year of business. Staff left a July company retreat in Whistler with bonuses and a vision for the company’s next five years.

“I said to these guys when we left Whistler, 2010 was supposed to be the greatest year of my life, and it was the worst year of my life, and now, 2011 has been that much better. And they’re just going to get greater.” • 2010goldrush@gmail.com

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