Business/Office Services Guide 2012 for Greater Vancouver
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Contents FEatures How to improve your existing recycling program, or start one from scratch—9 n Optimize energy conservation in your building—12 n How to buy “smart” to save money and reduce waste—14 n
Directory of business Office services n Business cards—17 n Cell phones—18 nC omputer services and
repair—19, 20 nC opying & printing services—21 n Courier & delivery—21, 22 n Document shredding—23, 24
Publisher: Paul Harris Editor-in-chief: Naomi Wittes Reichstein Editor: Noa Glouberman Proofreader: Renate Preuss Sales manager: Joan McGrogan Advertising sales: Lori Borden, Corinne Tkachuk Administrator: Katherine Butler Production: Carole Readman President, BIV Media Group: Paul Harris
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n n n n n n n
Food & coffee supplies—25 Office equipment—25, 26, 27 Office furniture—27 Office supplies—30 Packaging—29 Shipping services—30 Vending machines—31
Diirectory of Business Office Services is published by Business in Vancouver Magazines, a division of BIV Media LP, 102 4th Ave. East, Vancouver, B.C. V5T 1G2, 604-688-2398, fax 604688-6058, www.biv.com. Business in Vancouver Media Group also publishes Business in Vancouver. Copyright Diirectory of Business Office Services. All rights reserved. No part of this book may be reproduced in any form or incorporated into any information-retrieval system without permission of Advertising Marketing Communications Source Book. The list of services provided in this publication is not necessarily a complete list of all such services available in the Lower Mainland. The publishers are not responsible in whole or in part for any errors or omissions in this publication.
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How to improve your existing recycling program, or start one from scratch
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ulti-tenant buildings offer both challenges and rewards when it comes to implementing or improving a recycling program. Recycling programs can work very efficiently to divert enormous amounts of waste, often resulting in cost savings. This is not a program that requires property managers to micromanage. If you follow the steps to an easy, convenient and accessible recycling program for your tenants, you will achieve success. If you already have a recycling program in place and you want to make it even better, refer to the section of this guide titled “Already Recycling? Not sure what more you can do?” Steps to start an office recycling program • Look at your garbage. Most will be paper and cardboard, although it depends on the type of property and the businesses that lease from you. As a first step, ensure that all banned materials are being recycled. For more information on the Metro Vancouver Material Bans visit: www.metrovancouver.org/services/ solidwaste/disposal/Pages/bannedmaterials.aspx.
• Find out if your property management company is a member of the Building Owners and Managers’ Association (BOMA). If so, call Metro Waste Paper Recovery Inc. at 604-327-5272 to find out about the special recycling services agreement available to BOMA members. • Choose a recycling contractor. Often your garbage contractor can also be your recycler. Phone around to compare costs and services. • Is a janitorial company responsible for your garbage collection? If so, remember custodial staff can play a key role in the success of a recycling program. Ask for their input and co-operation. Make sure they understand what should be recycled and what can not. Perhaps they can offer some suggestions as to how you might improve your recycling program … i.e. what’s working and what’s not. • Are your tenants responsible for taking out their own garbage and recycling? If so, notify them of any changes, such as the Material Bans, and provide them with a notice of the materials they should be recycling. • Talk to your recycler about the number and types of recycling bins you’ll Business Office Services 2012—9
REcycling bins near where the recyclable materials are generated. As well, recycling bins should be placed adjacent to all garbage bins. • Ask your recycler for signs and labels. Clearly mark all recycling bins with the types of materials that can and cannot be recycled. Use pictures and words. Some examples are available on the Metro Vancouver website at: www. metrovancouver.org/services/solidwaste/ zerowaste/Pages/signs.aspx. • Education is the one of the keys to success. If you have a tenant newsletter, make sure you include information about your recycling program in the newsletter. Use posters and stickers as reminders. Metro Vancouver can offer workshops through its SmartSteps program to interested businesses. Phone 604-451-6575, or email business_services@metrovancouver.org for more information. • Once your recycling program is in place, monitor your garbage on collection day. You may find that your bins are not full and that you can save money by renting a smaller bin or having your waste hauler pick it up less frequently. Already recycling? Not sure what more you can do? Ensure that all materials accepted in your
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current recycling program are recycled 100 per cent of the time (or as close to that as possible!). Check how much paper, cardboard and other recyclables are in the garbage. If the properties you manage already recycle fibre (cardboard and paper), but not other Metro Vancouver banned materials talk to your recycler about your options. To ensure your program’s success, check to see that: • everyone has convenient access to a recycling bin; • everyone knows what materials are accepted in your recycling program and what is not; • recycling bins are properly labelled and remain free of garbage, and also that garbage bins are free of recyclables (if not, more education is needed); • your janitorial company has opportunities to provide suggestions to staff and tenants for improving the recycling program; • most of the paper in the recycling bins is used on both sides (if not, you’ll want to encourage employees to use both sides or make scratch pads with the single-sided paper); and • garbage and recycling bins are being emptied often enough but not unnecessarily. Once all banned materials are being effectively recycled, consider expanding the types of materials included in your recycling program. Again, look at your garbage and decide what other materials you could add to your recycling program.
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Optimize energy conservation in your building By Noa Glouberman
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ost buildings allocate a large portion of their energy to lighting, heating and ventilation: expensive both for the budget and for the environment. Fortunately, energy is one of the most easily controlled costs. Measures related to operations, equipment and mechanical controls can save you 20 per cent on average. Guiding light Lighting accounts for 20 to 40 per cent of the average building’s energy use. Controls that automatically turn lights off when they’re not needed or dim them to produce no more light than necessary can improve energy efficiency. The equipment used to achieve these functions ranges from simple mechanic al timers to complex electronic dimming circuits. Overall, the addition of controls to existing buildings has been shown to reduce consumption of lighting energy by 50 per cent and up. Occupancy sensors, which turn lights on and off on the basis of the presence or absence of people, are also crucial to lighting control. They’re often tied to heating, ventilating and air-conditioning systems as well. Additionally, the idea of using natural light to save energy has really picked up in recent years. Systems designed to control window blinds in order to make maximum use of daylight will eventually become so sophisticated that they’ll be able to make the decision whether 12—Business Office Services 2012
to raise or lower the blinds on the basis of such factors as glare and, in the summertime, excessive heat. Air supply With heating, cooling and ventilating, the challenge lies in balancing standards of indoor air quality (IAQ) against those of energy efficiency. Demand-controlled ventilation (DCV) uses carbon-dioxide sensors to supply outdoor air to a building in accordance with the actual occupancy of the room, that is, the demand. DCV lets you apportion the air that you are bringing into a building to the number of persons in the space. It thus improves IAQ and saves the energy normally wasted in ventilating unoccupied spaces. Power tool A critical component of increasing energy efficiency involves the collection, analysis and communication of realtime intelligence to building managers. Energy management software (EMS) does that just, enabling savings of up to 25 per cent with improved operating efficiency. EMS can find energy-wasting anom alies among various building systems and controls that wouldn’t normally be detected, and it puts that information directly into your hands. The benefits of using such a tool include saving money by lowering energy use, detecting spikes
in demand, reducing trouble calls and making maintenance more efficient. Most facility managers who implement EMS immediately start seeing ways of saving both energy and money, since they have the advanced tools necessary for reporting on where savings can start. EMS can also take measurements and calculate savings from energy-retrofit programs, like BC Hydro’s Continuous Optimization program for commercial buildings, to help you determine whether systems, equipment and mechanical controls are working as they should be. Training today Let’s back up from the technicalities and look at the human side. According to the Office of Energy Efficiency (OEE) at Natural Resources Canada, the first step to energy efficiency involves behavioural change. “Building occupants … use energy, and their habits have a great effect,” according to the OEE’s website. “You may want to explore training and awareness opportunities for your staff.” The e-Energy Training Program offered by the Building Owners and Managers Association of British Columbia (BOMA BC) is one such opportunity. Delivered
online in a self-learning format, the course content is designed to raise energy awareness and competence through practical training that building operators can apply on a day-to-day basis. Upon its completion, participants can better identify and implement energy savings. “Surveys and other research that we have done suggest having knowledgeable, skilled operating personnel in the building is a key requirement for successful energy-reduction programs,” says Paul LaBranche, executive vice-president of BOMA BC. “The e-Energy Training Program was designed to raise awareness about energy conservation among existing folks in the industry and to give them a good, solid understanding of energy principles that they can use in their own building operations.” Business Office Services 2012—13
How to buy “smart” to save money and reduce waste Information supplied by Metro Vancouver
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ach year, the residents, businesses and industries of Metro Vancouver generate more than three million tons of garbage and recyclables, of which only half are recycled. The economic and environmental costs of managing these materials are significant. To help address this, Metro Vancouver has adopted a “Zero Waste Challenge” as part of its Sustainable Region Initiative. Zero Waste sets a goal of minimizing waste generation and maximizing material reuse and recycling. The goal is to divert 70 per cent of our regional solid waste from disposal by 2015. Many businesses have invested in various environmental initiatives to address waste reduction and sustainability issues. Adopting a Zero Waste Challenge strategy moves your business toward greater efficiencies, reduced waste, cost savings and lower environmental impacts. How to reduce: the first and most important “R” Reducing the amount produced at your place of business is by far the most effective means of controlling waste. It involves minimizing the generation and inflow of waste materials in the first place. There are many ways to reduce your waste: by using less of something, not using it at all or just using it differently. Here are a few examples: • Set your photocopiers and printers to print on both sides by default. • Make computer files, not paper files, when possible. 14—Business Office Services 2012
• Reduce the number of waste bins and increase recycling bins. • Use durable dishes, cups, glasses and cutlery. • Reconsider how products are packaged. • Implement electronic billing. • Practice sustainable purchasing. How to start reducing waste A waste assessment can help you determine the weight, volume and types of waste materials being generated. Waste assessments can often help you improve existing recycling and composting programs by identifying materials that may still be going to landfill. You can use a waste assessment to collect information on the volume and type of waste produced and brought into your business as well as your disposal and recycling costs. It may not sound exciting, but measuring waste is important. Literally walk around your site. Look at your garbage to determine its composition. When you examine the contents of your business’s waste, keep in mind the Three Rs: • Reduce – Did you need to use this item? Is there a more durable alternative that wouldn’t end up in the garbage? Can you use or buy less packaging? • Reuse – Was this item used to its full extent? Could it be replaced with a reusable alternative? Are there others (e.g., employees, organizations) that have a use for it? • Recycle – If the item has reached the end of its life and can’t be reused, then can it be recycled?
How to implement sustainable purchasing practices Consider what you can do to make your business and customer purchases more sustainable. Sustainable purchasing is a full-cycle approach to purchasing that can help you make better choices for the economy, the environment, the community and your bottom line. It means looking at what products are made of, where they come from, how they were made and how they can be reused, recycled or disposed. Creating a green procurement policy for your business will help you make purchasing decisions that will
reduce your overall consumption, waste in-flow and generation. Here are a few ideas to get you started: •Acquire less hazardous or non-hazardous materials (e.g., some inks, paints, cleaning solvents). •Order supplies by voice mail or electronic mail. •Where appropriate, order supplies in bulk to reduce excess packaging. •Switch to reusable/returnable transport containers. •Avoid ordering excess supplies that will never be used, take up space and can become waste.
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Programs: Waste Audits / Assessments (BOMA, LEED compliant) Tenant and Staff Awareness / Education Environmental Certificates / Diversion Reports Marketing / Communications Services: Compactor / Baler Installation Paper Recovery / Recycling / Secure Document Destruction Organic Food Waste / Mixed Plastics / E-waste Wood Pallets / Metal Recycling / Hazardous Waste General Refuse and Equipment Supply TM
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Please call us at 604-327-5272 or 866-345-3322 Web Site: www.recoverycascades.com
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