Property Managers Source Book 2021

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2021

Property Managers’ For Lower Mainland’s Property Management Industry

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Contents Reference Amenities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Associations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Office space. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Directory Building Maintenance . . . . . . . . . . . . . . . . 20, 21 Building Services . . . . . . . . . . . . . . . . . . . . . . . . .21 Carpet Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chimney Maintenance . . . . . . . . . . . . . . . . . . .22 Concrete Repairs . . . . . . . . . . . . . . . . . . . . . . . . .22 Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5, 23, 24 Drainage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Fencing . . . . . . . . . . . . . . . . . . . . . . . . . . .25. 54, 55 Fire Protection . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Fuel Management. . . . . . . . . . . . . . . . . . . . . . . .27 Generators . . . . . . . . . . . . . . . . . . . . . . . . . . . 28, 29 Heating HVAC Services . . . . . . . . . . . . . . . . . . .29 HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Janitorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Janitorial Services . . . . . . . . . . . . . . . . . . . . . . . .31 Landscaping . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Lighting. . . . . . . . . . . . . . . . . . . . . . . . . . .12, 31, 32

Locksmithing . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Overhead Doors . . . . . . . . . . . . . . . . . . . 4, 33, 34 Painting . . . . . . . . . . . . . . . . . . . . . 2, 35-37, 53, 56 Pavement Maintenance . . . . . . . . . . . . . . . . . .38 Pest Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Plumbing . . . . . . . . . . . . . . . . . . . . . . . . . . 9, 39, 40 Power Sweeping . . . . . . . . . . . . . . . . . . . . . . . . .41 Pressure Washing . . . . . . . . . . . . . . . . . . . . . . . .42 Property Maintenance . . . . . . . . . . . . . . . 10, 42 Property Supplies . . . . . . . . . . . . . . . . . . . . . . . .43 Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Re-piping . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44, 45 Restoration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Roofing . . . . . . . . . . . . . . . . . . . . . . . . 7, 11, 46, 47 Roofing Consulting . . . . . . . . . . . . . . . . . . . . . .47 Signs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Welding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Window Cleaning . . . . . . . . . . . . . . . . . . . . . . . .48

President: Alvin Brouwer Editor-in-chief and publisher, Business in Vancouver, and vice-president, editorial, Glacier Media: Kirk LaPointe Editor: Hayley Woodin Production: Rob Benac Sales manager: Laura Torrance Advertising sales: Betty Jin, Blair Johnston, Corinne Tkachuk, Chris Wilson Administrator: Katherine Butler

Property Managers’ Source Book is published by Business in Vancouver Magazines, a division of BIV Media Group, 303 West 5th Avenue, Vancouver, B.C., V5Y 1J6, 604-6882398, fax 604-688-6058, biv.com. BIV Media Group also publishes Business in Vancouver. Copyright 2020, Property Managers’ Source Book. All rights reserved. No part of this book may be reproduced in any form or incorporated into any information-retrieval system without permission of Property Managers’ Source Book. The list of services provided in this publication is not necessarily a complete list of all such services available in the Lower Mainland. The publishers are not responsible in whole or in part for any errors or omissions in this publication.

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Cleaning

CLEANING UP AFTER COVID-19 Office building managers need to rethink their workplace cleaning strategies – and budgets

A massive clean-up is expected once the COVID-19 “curve” declines and B.C. office buildings, retail spaces and restaurants welcome staff and clients back | MARTIN-DM/GETTY IMAGES

HAYLEY WOODIN

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espite widespread concern about worker health and safety, and massive demand for sanitization products and personal protective equipment, some companies hired to keep offices and workplaces clean have seen business dropoff due to the spread of COVID-19, which has caused business and building closures since March. That could change dramatically once B.C. health officials lift regulations as the pandemic “curve” declines. “A lot of contracts have been temporarily suspended or they’ve done a reduction in service to just do the bare minimum to maintain their buildings,” explains Jasmine Chu, sales manager with JES Building Services and president of the BC

Contract Cleaners Association. “I’m getting a lot of phone calls right now to just do disinfection.” Understandably, offices that completely shifted over to remote work models during the pandemic may not have seen a need to maintain their regular cleaning schedule. Restaurants, bars and retail outfits that shut their operations entirely are in a similar situation – one that prioritizes cutting costs. “I’m not 100% out, but from having 60 active accounts I’m down to 14 to 15 active accounts right now,” says Tony Varma, owner and operator of Castle Cleaning Services. Many of his cleaning contracts were with restaurants, nightclubs and retailers. “I’m losing money every single day because I can’t service those people,” he said. PROPERTY MANAGERS’ SOURCE BOOK 2021 | 13

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Cleaning Damian Stathonikos, president of the Building Owners and Managers Association of British Columbia (BOMA BC), says many owners and managers are working closely with service providers to ensure new needs are met. “I think everyone realizes that we’re in a different type of environment now,” he says. “This has really taken things to another level. You’ve got people who have had pandemic plans in place but, really, have never had to implement them.” Living and working through COVID-19 has building owners and managers around the world discussing what a return to work-as-usual might look like. At the Guangzhou International Finance Centre, BOMA China executive director Dominic Lau shared during a BOMA Canada webinar that all building entrances are equipped with a handheld temperature scanner. The building’s heating, ventilation and air conditioning system is disinfected weekly. The number of people allowed in the building has been cut in half as social distancing measures remain in effect. According to Lau, the International Finance Center’s back-to-work plan was formulated in January. “Those things are pretty hard to do here in Canada because we don’t have the same kind of societal structure,” says Stathonikos. “I can’t imagine people patiently waiting two metres apart while you get your forehead scanned to go into your office building. So what are the lessons that we can learn?” According to Chu, a good first step is for an employer or building manager to consult with their cleaning service provider, find out what kinds of chemicals and disinfectants they use and review their cleaning schedule. “Oftentimes the janitorial budget for a company is the lowest budget. Office supplies have a higher budget than your

janitorial needs most of the time,” she says. “Us janitors and cleaners are your first line of defence besides your own self.” Since the outbreak of COVID-19 in B.C., Chu says many clients have opened up more detailed discussions about their cleaning needs. She’s received calls asking if JES Building Services carries the kinds of chemicals that have been recommended by health and safety authorities. “I think it’s great because people weren’t asking those questions before,” says Chu. “The whole conversation has changed.” Essi Yeganegi, president of Jan-Pro Vancouver, believes the pandemic has already changed people’s perspectives on workplace cleaning protocols. He says a number of his customers have upped their cleaning frequency and are disinfecting their spaces on a weekly basis. “Standard cleaning protocols don’t cut it in today’s environment,” he explains, adding that companies need to align their cleaning protocols with guidelines from the Centers for Disease Control and Prevention. He says there are two key components to keeping workplaces clean: effectively removing the organic load – the soils and debris that viruses and bacteria need to thrive – and safely disinfecting surfaces. “Do both in increased frequency. Every indication is that this will be a prolonged period, and businesses need to recognize that changes to cleaning protocols are required.” Since this article was first published, WorkSafeBC published provincial reopening guidelines that include a number of health and safety measures. Businesses are expected to implement a cleaning protocol for common areas and surfaces, as well as employee hand-washing and hygiene policies. É Originally published in Office Space 2020.

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Office space

SUBURBS BESTING VANCOUVER’S DOWNTOWN OFFICE PACE While vacancy rates spike in the core, Metro Vancouver’s suburban office sector has seen a mild decrease, and absorption levels remain positive WESTERN INVESTOR STAFF

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ancouver’s downtown office sector has seen sublease space increase by 347% this year, pushing the vacancy rate from 4.2% in the second quarter to 5.7% as of the third quarter, according to a survey by JLL Canada. In comparison, Metro Vancouver’s suburban office market has seen only a slight increase in vacancies, increasing to 8.8% from 8.2% in the previous three-month period. For the first nine months of this year, Vancouver’s downtown has seen total office uptake go negative by 226,000 square feet, while suburban markets have seen positive sales or leasing of nearly 200,000 square feet of space, according to industry sources. The two markets have a similar inventory of offices, with 27.2 million square feet in the downtown, including Gastown and Yaletown, compared to 24.6 million square feet in the seven major suburban areas profiled. The downtown financial district has 23.6 million square feet of office space, with most of it in prime Class A property. Burnaby, North Shore and Richmond saw vacancy rates increase modestly, while Surrey and New Westminster reduced their vacancy slightly, and Langley reported a drop to 6.1% from 12%, quarterto-quarter, and the Tri-Cities vacancy stayed the same, NAI Commercial found in a separate survey. Total subleases now account for 23.4% of vacant office space in the suburbs.

Total subleases now account for 23.4% of vacant office space in the suburbs | ALVAREZ/GETTY IMAGES

Vancouver’s downtown market has the highest sublet availability rate in Canada at 32.5%, a jump from 21.8% recorded at the same time last year, according to a national survey by Altus Group. In all, about 750,000 square feet of sublease space has been shoved back onto the downtown market since COVID-19 arrived in March, but much of it has been leased up. A key reason for this increase in subleases is because a number of downtown tenants are testing the market as their workforce continues to work from home, so existing premises sit empty, according to JLL Canada, which presents a “rare opportunity” for Vancouver tenants to secure large blocks of high-quality space. In the third quarter, Real Estate Council of B.C. took two floors of subleases at 750 West Pender (18,908 square feet) and B2Gold Corp. leased three full floors (45,169 square feet) in 666 Burrard. É Originally published in Western Investor. PROPERTY MANAGERS’ SOURCE BOOK 2021 | 15

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Amenities

AMENITY RICH Office landlords upgrade and innovate to attract and retain millennial-generation workers GLEN KORSTROM

L

andlords and employers are learning that to attract millennial-generation workers, they need to upgrade their workplaces to add amenities. Workers between 24 and 39 years old tend to have different preferences than previous generations, say landlords and business owners. One stark difference is that members of this younger generation more frequently want their workplaces to have lounges or entranceway lobbies that can be a second workspace – a place where they can go to for a few hours to hold some casual meetings or to do some work on their laptop computers, according to recent surveys. “We don’t necessarily understand how conversant millennials are with social media,” Rennie Marketing Systems owner Bob Rennie tells Business in Vancouver. “We react to statements completely differently than they do. They are very comfortable communicating on Instagram, while we’re still picking up the phone.” Rennie said many of his 92 employees and 162 real estate brokers are relatively young, and that he recently hired a new head of human resources in part to ensure that his workplace is meeting staff desires. Rennie recently ripped out some walls on the ground floor of his 51 East Pender Street office to create what he calls “the park.” The inside space has picnic tables and a large open area, with eight breakout areas. A pastry chef is at the site every day between 7 a.m. and 2 p.m. to make cookies and croissants as well as coffee for workers who want to hang out on the ground level,

VICTOR COLEMAN CEO, HUDSON PACIFIC PROPERTIES

Millennials are looking for interactiveness – so interactive lobbies, great Wi-Fi systems, service in the lobbies, some place to gather beyond their own floors, their own spaces Rennie said. Having such spaces on the ground floors of office buildings is something that Hudson Pacific Properties CEO, president and chairman Victor Coleman agrees is increasingly a priority. “Millennials are looking for interactiveness – so interactive lobbies, great Wi-Fi systems, service in the lobbies, some place to gather beyond their own floors, their own spaces,” he says. Hudson Pacific ow ns and manages bu i ld i ngs i n L os A ngeles, Sa n Jose, Palo Alto, San Francisco, Seattle and Vancouver. The Los Angeles-based company and a private equity fund managed by a subsidiary of New York City-based Blackstone Group Inc., bought the four-tower Bentall Centre in Vancouver early last year from Beijing-based Anbang Insurance Group Co. Ltd.

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A social lounge at Oxford Properties’ MNP office tower in Vancouver – a place for workers to meet, work and even play | OXFORD PROPERTIES

Hudson Pacific owns a 20% stake and is the operational manager of the properties. Coleman said his company plans to significantly upgrade and expand Bentall Centre and that lobbies will be transformed in part to appeal to millennials. “You’re going to have some gathering areas where you can sit, plug and play,” he says. “You can get your work done and you’re not interfering with people coming and going. We’re going to be taking some useless space, typically, and making it an active space,” he notes. “You’ll know that you can walk out of your office and go to the lobby and you can camp out there for a couple hours and

get things done and have some amenities circling around that,” Coleman says. That means food kiosks, charging stations and 5G Wi-Fi, he explains. Similar things are happening at buildings that GWL Realty Advisors (GWLRA) manages. The company has also included new bike lockers, and some tasty perks. “At Robson Court, we’ve added [as a ground-floor tenant] Smak, which is a gluten-free, quick-service restaurant, and a poké restaurant, so there are two fairly healthy choices that are right there,” says Wendy Waters, GWLRA’s vice-president of research services and strategy. É Originally published in Office Space 2020. PROPERTY MANAGERS’ SOURCE BOOK 2021 | 17

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Design

BECOMING WELL A design ethic emphasizing the health of occupants never more timely than in an urban world rocked by a pandemic

Vancouver Centre 2 office tower will feature plenty of natural light, living green walls and a radiant heating and cooling system that avoids the spread of particulate, which is common with forced-air systems | GWL REALTY ADVISORS

FRANK O’BRIEN

S

tarted six years ago, the WELL building standard – an international effort to place the health of occupants at the centre of design – sparked an immediate response in Vancouver that is expected to widen with the onset of the COVID-19 pandemic. WELL was developed by integrating scientific and medical research on environmental health, behavioural factors and health outcomes with leading practices in building design, construction and management, according to the New York-based WELL Building Institute. It means making workplaces healthier,

which is proving good for occupants and for the bottom line. Just a year after WELL was introduced, CBRE, a commercial real estate agency, began to incorporate the standard into its offices. In 2017, CBRE was the first in Vancouver to obtain WELL Certification. Its four-floor office in Oxford Properties’ MNP Tower – itself a WELL office building – incorporates more than 100 wellness features such as universal access to natural light for all employees and noise-cancellation diodes to reduce stress-inducing background noise. But it is the office’s internal systems that may be attracting the most interest in a society grappling with a pandemic. The

18 | PROPERTY MANAGERS’ SOURCE BOOK 2021

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BentallGreenOak’s 32-storey, 540,000-square-foot office tower at 1090 West Pender, known as B6, is being built to the new WELL v2 registration and to the LEED (Leadership in Energy and Environmental Design) Gold standard | BENTALLGREENOAK

system is designed to ensure that inside air quality is within the top 1% globally. When its filtration system detects a need for fresh air, it pumps in new air from outside the building, as opposed to recycling air from inside the building. CBRE has found payoff has been, well, healthy. “Since 2015, in offices that have undergone our workplace transformation, we have seen our total employee turnover rate fall by almost a third and, in the same period, we’ve doubled our hiring rate of new talent,” says Ashley O’Neill, vicepresident of corporate strategy. The MNP tower in Vancouver by Oxford Properties was the first entire new office building in Vancouver to achieve the WELL gold standard. Here, the emphasis is fitness, with a climbing wall and exercise and yoga studios integral to the design. There is also special lighting and artwork in the stairwells to encourage tenants to take the stairs rather than the elevator. Vancouver Centre 2, developed by the Healthcare of Ontario Pension Plan with GWL Realty Advisors and scheduled to complete in 2021, is designed to achieve WELL Gold certification. The 33-storey tower is at the corner of West Georgia and Seymour streets. Equipped with the

WELL gold standard in healthy environments, the tower includes an outdoor deck on the 7th floor that connects to the fitness and yoga studios. The 29th-floor rooftop deck allows employees to take a break or eat lunch, or hold a meeting in the open air. Vancouver Centre 2 also features a ceiling-based radiant heating and cooling system. Heated or chilled water is circulated through metal ceiling panels, enabling more efficient control over the interior temperature. The system is said to be superior in a key issue: it avoids the spread of particulate, which is common with forced air systems. The newest healthy giants in Vancouver are being built to Well v2, the second iteration of the WELL building standard. It incorporates recommended changes drawn from monitoring the first six years of WELL buildings. BentallGreenOak’s first Vancouver flagship is a 32-storey, 540,000-square-foot office tower at 1090 West Pender, known as B6. It is being built to the LEED (Leadership in Energy and Environmental Design) Gold standard. It will also feature a green roof and the WELL v2 registration. The tower is scheduled for completion by February 2023. “B6 is wrapped with sustainable features like triple-glazed windows and efficient mechanical systems for a more healthy and energy-efficient experience for our tenants,” said Tony Astles, managing partner and head of Canadian real estate services for BentallGreenOak. WELL amenities at B2 include advanced air filtration, a private three-storey fitness facility for tenants and extensive shower and storage facilities for bikers and runners, all of which emphasize that health, happiness and work can be mutually beneficial in a modern office environment. É Originally published in Office Space 2020. PROPERTY MANAGERS’ SOURCE BOOK 2021 | 19

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Concrete Repairs (604.663.2255) www.NiklsOneCall.com

Concrete Repairs • Sidewalks and Curbs • Re-levelling Pavers • Concrete Grinding, Cutting & Coring Innovative Service Solutions for Property Managers Since 1994

TO BOOK YOUR 2022 PROPERTY MANAGERS' SOURCE BOOK AD Call 604-688-2398 or email: ads@biv.com

Space Close: November 1, 2021

22 | PROPERTY MANAGERS’ SOURCE BOOK 2021

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Doors

Yecc[hY_Wb Wbkc_dkc fWha_d] ]Wj[i WdZ ef[hWjehi ijeh[ \hedj Zeehi _dZkijh_Wb XWo Zeehi%mWh[^eki[ Zeehi WdZ ef[hWjehi Zeeh Ybei[hi f_leji ^_]^#if[[Z Zeehi fh[l[djWj_l[ cW_dj[dWdY[ fbWdi ZeYa Xkcf[hi" i[Wbi" WdZ WYY[ii Yedjheb jhWdic_jj[hi WdZ h[Y[_l[hi m^[[b Y^eYai ij[[b cWd Zeehi

Optimal parking gate and overhead door service in the Lower Mainland & Fraser Valley, guaranteed!

778-957-3667 mmm$YWfWXb[ed[Zeeh$Yec

_d\e6YWfWXb[ed[Zeeh$Yec

Doors (604.663.2255) www.NiklsOneCall.com

Apartment Doors & Garage Gates • 24 Hr. Emergency Repairs Garage Gates Quarterly Service Custom Built Gates & Enclosures Gate Security Upgrades

Door & Frame Replacement Repairs after Break & Entry Steel, Wood & Glass Doors

Innovative Service Solutions for Property Managers Since 1994

EARTHQUAKE TIP As British Columbians, we live and work in an earthquake zone where more than 1,200 small earthquakes are recorded annually. One of these could be "the big one." Prepare for an earthquake NOW to minimize and avoid injury and property damage.

1

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Doors Valley All–Door Distributing Ltd. • Serving the property management community for 45 years • 24 hour emergency service security gates • Installation of radio control systems • Service and inspection contracts Phone: 604.533.4121 Fax: 604-533-4632 Email: valleyalldoor@telus.net

Drainage (604.663.2255) www.NiklsOneCall.com

Pump Truck Service Catch Basin & Storm Cleaning Parkade Accessible Truck Water Main, Drain Repair & Hydro-Flushing ushhing Innovative Service Solutions for Property Managers Since 1994

Electrical 48 feet

(604.663.2255) www.NiklsOneCall.com

Electrical Repairs & Lighting Servicee Call us to service your pylon signs, parking lot & building lights, neon and electrical issues. Innovative Service Solutions for Property Managers Since 1994 944 24 | PROPERTY MANAGERS’ SOURCE BOOK 2021

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Fencing

STRATA FENCE INSTALLATION EXPERTS Premium Fence Company has replaced fences for thousands of strata properties in BC since 1985. | VINYL FENCING | CEDAR FENCING | ALUMINUM FENCING | | COMPOSITE FENCING | GALVANIZED STEEL FENCING | | CONCRETE FENCING | RETAINING WALLS |

604.576.9910 250.800.9734 premiumfence.ca clientcare@premiumfence.ca

Fencing For your Strata, Commercial or Residential properties

We build and install Fences, Sheds, Decks & more

sunburyfencing.com info@sunburyfencing.com PROPERTY MANAGERS’ SOURCE BOOK 2021 | 25

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Fire Protection

)UDVHU 9DOOH\

+\GUDQW 6HUYLFHV

‡ )LUH +\GUDQW 6HUYLFH 0DLQWHQDQFH 3URJUDPV ‡ (PHUJHQF\ 5HSDLUV ‡ %DFNà RZ 3UHYHQWRUV 7HVWLQJ ,QVWDOODWLRQV

7HO )D[ ( PDLO IYK\GUDQWVHUYLFH#WHOXV QHW

6HUYLQJ /RZHU 0DLQODQG DQG EH\RQG

PROMOTE to building managers Showcase your services in Office Space magazine For further information, contact:

604-688-2398 ads@biv.com

EARTHQUAKE TIP Seek advice from professionals – such as building engineers and emergency preparedness authorities – if you are unsure about what to do.

2

26 | PROPERTY MANAGERS’ SOURCE BOOK 2021

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Fuel Management

THE LEADER IN FUEL MANAGEMENT.

WE DON’T STOP, SO YOU DON’T HAVE TO. Don’t waste another minute, reduce fuel management headaches today. Mobile on-site refuelling.

24/7/365.

Bulk fuel delivery and tank rental.

Emergency call-out. Quick, safe, efficient.

Diesel, Gas and DEF.

CALL VISIT

1-888-4REFUEL 4Refuel.com

PROPERTY MANAGERS’ SOURCE BOOK 2021 | 27

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Generators

GENERATOR SALES, SERVICE & RENTAL

r 1MBOOFE 1SFWFOUBUJWF .BJOUFOBODF 1BDLBHFT UP $4" $ BOE ; TUBOEBSET XJUI SFQPSUT r &NFSHFODZ 4FSWJDF r $FSUJñFE CZ "455#$ $03 4BGFUZ &NFSHFODZ 1SFQBSFE r (FOFSBUPS -PBE 5FTUJOH 5SPVCMFTIPPUJOH BOE 3FQBJST r 4FSWJDF XJUIJO #$ PO BMM NBLF BOE NPEFMT r /FX BOE VTFE HFOFSBUPS TFU TBMFT r .FOUJPO PG UIJT "E BOE 3FDFJWF B $PNQMFNFOUBSZ 4JUF 7JTJU Call or email for Details Generator Service 604-888-1211 genservice@cullendiesel.com cullendiesel.com

LTD. 28 | PROPERTY MANAGERS’ SOURCE BOOK 2021

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Generators SIMSON MAXWELL Power Generation & Industrial Engines UÊÊ iÀ}i VÞÊ i iÀ>Ì ÀÊ - ÊÓnÓ £ Ê *ÀiÛi Ì>Ì ÛiÊ > Ìi > ViÊ*À }À> à UÊÓ{ÉÇÉÎÈxÊ iÀ}i VÞÊ-iÀÛ Vi UÊ -//Ê iÀÌ wi`Ê/iV V > ÃÊ UÊ ÝÌi à ÛiÊ*>ÀÌÃÊ Ûi Ì ÀÞ UÊ i iÀ>Ì ÀÊ-> iÃÊEÊ Ãà }

“To allow our customers the ability to take their power for granted and focus on what they do best."

1-800-374-6766 info@simmax.com

Heating HVAC Services

Spears SALES & SERVICE LTD. Increase the value of your building! Pump Audits and Installations With Proven Energy Savings of 40% to 100% Ă Mechanical Services Ă Pumps Ă Heating/Boilers Ă Parts Ă Plumbing Services

OUR SERVICES INCLUDE: Ă Emergency field and shop repairs Ă Planned maintenance schedules Ă New and retrofit installations Ă State-of-the-art diagnostic equipment Ă 4,500 sq. ft. testing & repair facility in Burnaby / 2,000 sq. ft. facility in Langley Ă Complete service & repair of all pumping systems Ă Complete systems & parts, in stock or easily and quickly ordered from leading manufacturers Ă Credit accounts available Lower Mainland’s and B.C’s Pump Service Centre for Over 60 years!

Emergency Service 24 Hours – 7 Days a Week!

604-872-7104 1-800-663-6169 BURNABY 604-872-7104 6980 Palm Avenue LANGLEY 604-513-2445 #11-19725 Telegraph Trail

www.spearssales.com

EARTHQUAKE TIP Discuss earthquake insurance with your insurance broker. Check your coverage – it could affect your financial ability to recover losses after an earthquake.

3

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HVAC

,QWHOOLJHQW 6HUYLFHV :RXOG \R :RXOG \RX OLNH WR ‡ ,PSURYH \RXU EXLOGLQJÂśV SHUIRUPDQFH DQG ERWWRP OLQH" ‡ 0DNH \RXU EXLOGLQJ HQHUJ\ HႈFLHQW DV ZHOO DV FRPIRUWDEOH" ‡ *HW JUHDWHU YLVLELOLW\ DQG FRQWURO RYHU \RXU EXLOGLQJ" $W OLWWOH RU QR FRVW WR \RX DQG ZLWK MXVW RQH \HDU RI HQHUJ\ GDWD 7UDQH FDQ KHOS \RX JDLQ LQVLJKW LQWR FRVW VDYLQJV DQG VXVWDLQDELOLW\ DQG RXWOLQH DFWLRQ SODQV IRU LPSURYLQJ \RXU EXLOGLQJÂśV SHUIRUPDQFH

7R UHTXHVW \RXU HQHUJ\ DXGLW VFDQ RXU FRGH WUDQHFDQDGDZHVW FRP _ LQIR#WUDQHFDQDGDZHVW FRP _

Janitorial

Why Choose Us? š I[hl_d] j^[ [dj_h[ Bem[h CW_dbWdZ i_dY[ '//' š Ki[ edbo j^[ iW\[ij" ceij [Ye#\h_[dZbo Yb[Wd_d] fheZkYji

š <kbbo _dikh[Z WdZ XedZ[Z š Jef gkWb_jo i[hl_Y[ Wj h[WiedWXb[ hWj[i š I[hl_Y[i Yecfb[j[Z ed j_c[ WdZ je Yecfb[j[ iWj_i\WYj_ed š <h[[ [ij_cWj[i

Call us today to schedule a free service estimate.

,&*#+/'#))/( š <Wn0 ,&*#+/'#))/( mmm$[Wij#m[ij$YW š [Wijm[ijXbZ]6^ejcW_b$Yec

Janitorial

EnviroSafe JANITORIAL SERVICES A clean healthy workplace is our mission We specialize in carpet cleaning, window cleaning, janitorial services, oor stripping and ďŹ nishing since 1988. 1-866-264-7322 (1-866-2MISAFE) OfďŹ ce: 604-507-5535 ĂœiL\ĂŠiÂ˜Ă›ÂˆĂ€ÂœĂƒ>viÂ?>Â˜ÂˆĂŒÂœĂ€Âˆ>Â?°V>ĂŠUĂŠi“>ˆÂ?\ĂŠĂƒiĂ€Ă›ÂˆViJˆiÂ˜Ă›ÂˆĂ€ÂœĂƒ>vi°VÂœÂ“ĂŠ 4 – 8456 – 129A Street, Surrey, BC V3W 1A2 30 | PROPERTY MANAGERS’ SOURCE BOOK 2021

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Janitorial Services DRIVEN TO BE DIFFERENT. DRIVEN TO BE CLEAN. JANITORIAL PRESSURE WASHING POWER SWEEPING WINDOW CLEANING DISINFECTION SERVICES SUPPLIES

604 253 4698 WWW.UTCS.COM

Landscaping

25 HOME, STRATA & COMMERCIAL LANDSCAPE MAINTENANCE & INSTALLATIONS

Lighting

PROPERTY MANAGERS’ SOURCE BOOK 2021 | 31

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Lighting Convenient, Easy, & Hassle-Free Lighting Shopping Experience ◊ LED Lighting Solutions & Services ◊ Energy Management Solutions ◊ Robust eCommerce Site info@albritelighting.com

Smarter Light in Every Space A brand of E.B. Horsman & Son

888.372.0111

albritelighting.com

Locksmithing (604.663.2255) www.FortressOneSecurity.com

Mobile Locksmith Service • 24 Hr. Emergency Repairs Repairs after Break & Entry Re-Keying and Master Keying Lock Guards

Security Surveying & Upgrading Door & Frame Replacement High Security Locks

Innovative Security Solutions for Property Managers Since 1994

WE ARE BUSINESS IN VANCOUVER

BIV.com 32 | PROPERTY MANAGERS’ SOURCE BOOK 2021

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Overhead Doors

need help with your

overhead doors?

Talk to the experts

Overhead Door Co of Vancouver™ 604-472-5000 24-hour

service@ohdvan.com

emergency service

200 years

combined technician experience

Service and install of gates, overhead doors, electric operators and remotes.

Since

1961

PROPERTY MANAGERS’ SOURCE BOOK 2021 | 33

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Overhead Doors

Yecc[hY_Wb Wbkc_dkc fWha_d] ]Wj[i WdZ ef[hWjehi ijeh[ \hedj Zeehi _dZkijh_Wb XWo Zeehi%mWh[^eki[ Zeehi WdZ ef[hWjehi Zeeh Ybei[hi f_leji ^_]^#if[[Z Zeehi fh[l[djWj_l[ cW_dj[dWdY[ fbWdi ZeYa Xkcf[hi" i[Wbi" WdZ WYY[ii Yedjheb jhWdic_jj[hi WdZ h[Y[_l[hi m^[[b Y^eYai ij[[b cWd Zeehi

Optimal parking gate and overhead door service in the Lower Mainland & Fraser Valley, guaranteed!

778-957-3667 mmm$YWfWXb[ed[Zeeh$Yec

_d\e6YWfWXb[ed[Zeeh$Yec

DON’T MISS BIV’S BOOK OF LISTS MAGAZINE

For further information, contact

604-688-2398 ads@biv.com 34 | PROPERTY MANAGERS’ SOURCE BOOK 2021

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Painting

PROPERTY MANAGERS’ SOURCE BOOK 2021 | 35

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Painting

Contact us today!

604-732-4223 info@painter.ca

Commercial Strata Industrial Retail

High Rises Low Rises Warehouses Parkades/Flooring

Raising Industry Standards For Over 20 Years

36 | PROPERTY MANAGERS’ SOURCE BOOK 2021

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Painting

Strata, commercial and industrial >> Interior & Exterior Painting >> Elastomeric Coating >> Lead & Asbestos Removal >> Wallpaper Hanging

604-876-3305

>> Strata Maintenance >> Commercial >> Residential Complexes >> Warehouses

PROMOTE to building managers Showcase your services in Office Space magazine For further information, contact:

604-688-2398 ads@biv.com

EARTHQUAKE TIP Develop an action plan for your building, identifying areas that provide the most protection, escape routes and even an off-premises meeting place.

4

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Pavement Maintenance

Precision Crack Sealing Inc. Crack Sealing is proven to be the least expensive form of preventative maintenance, yet essential to pavement life! Crack Sealing prevents unnecessary insurance claims by offering the public a better/safer service! Crack Sealing studies show that for every $1 spent on maintenance, you can save $6-$10 in future repairs! Crack Sealing prevents moisture inďŹ ltration into the sub-grade, which weakens the structural integrity of your pavement and its bearing capacity! We have a perfectly clear ‘claims free’ history with WCB and we maintain a $5 million commercial liability insurance policy! We have over 30 years of property and pavement management experience...with written references to prove that our business systems work! We have a qualiďŹ ed, continually trained team who understand that minimal inconvenience is critical! We efďŹ ciently maintain low overhead costs and pass the savings on to you!

1-888-280-4374 www.precisioncracksealing.com

Fast, clean and green surface cleaning r 4USFFU TXFFQJOH r 1BSLJOH MPU NBJOUFOBODF r 1PXFS TDSVCCJOH r -JOF QBJOUJOH r $POTUSVDUJPO DMFBO VQ r Accredited BBB member

r 1BSLJOH MPUT r 1BSLBEFT r 8BSFIPVTFT r 1SPEVDUJPO QMBOUT r 4USBUBT r .PCJMF QPXFS XBTIJOH IPU DPME

1-888-423-8003

Since 1993

WBMMFZQPXFSTXFFQ!UFMVT OFU | XXX WBMMFZQPXFSTXFFQ DPN 38 | PROPERTY MANAGERS’ SOURCE BOOK 2021

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Pest Control

Why pay more? Environmentally safe ,ià `i Ì > ÊUÊ iÀV > ÊUÊ `ÕÃÌÀ > ÊUÊÇÊ >ÞÃÊ-iÀÛ ViÊUÊ7À ÌÌi Ê Õ>À> ÌiiÊ 1 ÛiÀà ÌÞÊ/À> i`Ê-«iV > ÃÌÃÊUÊ ÛiÀ i ÌÊ Vi Ãi`Ê> `Ê iÀÌ v i`Ê Õ ÞÊ `i`ÊUÊ1 >À i`Ê6i V iÃÊUÊ ÀiiÊ ÃÌ >ÌiÃÊUÊ i`Ê Õ}ÃÊ/Ài>Ì i ÌÃ

Guaranteed pest control at a fair price. Vancouver

East Vancouver & Burnaby

604-730-9202

604-525-9484 IPM Services Inc. 23 Years of Pest Management Experience

E-mail: ipm.pestcontrol@shaw.ca www.ipmpestcontrol.ca

Plumbing

RE-PIPING SPECIALISTS Specialists in Re-Piping Apartment Buildings

TEAMWORK

Over 550 buildings Re-Piped 6MMLYPUN M\SS YLZ[VYH[PVU VM HSS MPUPZOLZ! drywall, painting, etc. Organized, professional and WYV]PKPUN X\HSP[` ^VYRTHUZOPW VU ZJOLK\SL HUK VU I\KNL[ Since 1967

PLUMBING

DRYWALL

PAINTING

TILES

Call us for a complimentary evaluation

SINCE

1967

604.872.2561 info@cambridgeplumbing.com | www.cambridgeplumbing.com 4343 Fraser Street, Vancouver, BC V5V 4G4

EARTHQUAKE TIP Ensure evacuation routes and emergency exits are clearly marked and well lit throughout your building.

5

PROPERTY MANAGERS’ SOURCE BOOK 2021 | 39

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Plumbing

PLUMBING & MECHANICAL

w w w. b m s m e c h a n i c a l . c o m

Your RE-PIPE specialists For best results employ the services of a professional, experienced re-piping specialist that takes the project from the planning stages to the finished project, within the allotted time and budget.

BMS is the best solution to your plumbing

604-253-9330 / Fax 604-253-9340 info@bmsgroup.ca and www.bmsmechanical.com

problems.

Plumbing

Repiping is our business Since 1988 Brighter Mechanical has been providing answers to Metro Vancouver's plumbing problems. With over 1,300 successfully completed projects, our goal is to give you the best repiping experience.

#107 - 4585 Canada Way, Burnaby, BC Èä{°ÓÇ °ä ä£ÊUÊÊ v JLÀ } ÌiÀ iV > V> °V Ê www.brightermechanical.com $

TO BOOK YOUR 2022 PROPERTY MANAGERS' SOURCE BOOK AD Call 604-688-2398 or email: ads@biv.com

Space Close: November 1, 2021

40 | PROPERTY MANAGERS’ SOURCE BOOK 2021

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Power Sweeping

Fast, clean and green surface cleaning r 4USFFU TXFFQJOH r 1BSLJOH MPU NBJOUFOBODF r 1PXFS TDSVCCJOH r -JOF QBJOUJOH r $POTUSVDUJPO DMFBO VQ r Accredited BBB member

r 1BSLJOH MPUT r 1BSLBEFT r 8BSFIPVTFT r 1SPEVDUJPO QMBOUT r 4USBUBT r .PCJMF QPXFS XBTIJOH IPU DPME

1-888-423-8003

Since 1993

WBMMFZQPXFSTXFFQ!UFMVT OFU | XXX WBMMFZQPXFSTXFFQ DPN

Precision Crack Sealing Inc. Crack Sealing is proven to be the least expensive form of preventative maintenance, yet essential to pavement life! Crack Sealing prevents unnecessary insurance claims by offering the public a better/safer service! Crack Sealing studies show that for every $1 spent on maintenance, you can save $6-$10 in future repairs! Crack Sealing prevents moisture inďŹ ltration into the sub-grade, which weakens the structural integrity of your pavement and its bearing capacity! We have a perfectly clear ‘claims free’ history with WCB and we maintain a $5 million commercial liability insurance policy! We have over 30 years of property and pavement management experience...with written references to prove that our business systems work! We have a qualiďŹ ed, continually trained team who understand that minimal inconvenience is critical! We efďŹ ciently maintain low overhead costs and pass the savings on to you!

1-888-280-4374 www.precisioncracksealing.com PROPERTY MANAGERS’ SOURCE BOOK 2021 | 41

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Pressure Washing DRIVEN TO BE DIFFERENT. DRIVEN TO BE CLEAN. JANITORIAL PRESSURE WASHING POWER SWEEPING WINDOW CLEANING DISINFECTION SERVICES SUPPLIES

604 253 4698 WWW.UTCS.COM

Property Maintenance

WE ARE BUSINESS IN VANCOUVER

BIV.com 42 | PROPERTY MANAGERS’ SOURCE BOOK 2021

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Property Supplies

Think of us for anything you can not find in your hardware store

Deadbolt Lock Guards Anti-Skateboard Guards

Dome Mirrors

Garbage Receptacles

Line Painting Stencils

Steel bollards

Bulletin Boards

Garage Door Remotes

Sign Posts

Commercial Benches

Bird Spikes

...and hundreds more!

Shop Online Using Your Company Account The online store for Property Managers in the Vancouver Lower Mainland

www.BCSiteService.com Email: service@bcsiteservice.com

Phone: 604-598-8414

PROPERTY MANAGERS’ SOURCE BOOK 2021 | 43

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Re-piping

RE-PIPING SPECIALISTS TEAMWORK

Specialists in Re-Piping Apartment Buildings Over 550 buildings Re-Piped 6MMLYPUN M\SS YLZ[VYH[PVU VM HSS MPUPZOLZ! drywall, painting, etc. Organized, professional and WYV]PKPUN X\HSP[` ^VYRTHUZOPW VU ZJOLK\SL HUK VU I\KNL[ Since 1967

PLUMBING

DRYWALL

PAINTING

TILES

Call us for a complimentary evaluation

SINCE

1967

604.872.2561 info@cambridgeplumbing.com | www.cambridgeplumbing.com 4343 Fraser Street, Vancouver, BC V5V 4G4

Re-piping

PLUMBING & MECHANICAL

w w w. b m s m e c h a n i c a l . c o m

Your RE-PIPE specialists For best results employ the services of a professional, experienced re-piping specialist that takes the project from the planning stages to the finished project, within the allotted time and budget.

BMS is the best solution to your plumbing

604-253-9330 / Fax 604-253-9340 info@bmsgroup.ca and www.bmsmechanical.com

EARTHQUAKE TIP Bolt file cabinets, bookshelves and heavy equipment to structural walls to help prevent shifting or tipping during an earthquake.

problems.

6

44 | PROPERTY MANAGERS’ SOURCE BOOK 2021

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Re-piping

Repiping is our business Since 1988 Brighter Mechanical has been providing answers to Metro Vancouver's plumbing problems. With over 1,300 successfully completed projects, our goal is to give you the best repiping experience.

#107 - 4585 Canada Way, Burnaby, BC Ăˆä{°Ă“Ǚ°ä™ä£ĂŠUĂŠĂŠÂˆÂ˜vÂœJLĂ€Âˆ}Â…ĂŒiÀ“iVÂ…>˜ˆV>Â?°VÂœÂ“ĂŠ www.brightermechanical.com $

Restoration

Epoxy injection of leaking cracks Parking Deck Membranes Q Watertight Expansion Joints Q Foundation Walls Q Corrosion Repairs

Complete Concrete Restoration Services Shotcrete Q Shotblasting/Blastrac (Surface Preparation) Q Composite Strengthening Systems

Q

Q

Q

Q

604 521-4300

XXX QPMZDSFUFSFTUPSBUJPOT DPN r $BZFS $PRVJUMBN

BC.'s Recognized Experts in Concrete Repair Since 1978

Restoration

Strata, commercial and industrial >> Concrete Restorations >> Cement & Stucco Repairs >> Lead & Asbestos Removal >> Interior & Exterior Painting

604-876-3305

>> Waterproofing & Caulking >> Finishing Carpentry >> Parkade Restoration >> Liquid Membrane

PROPERTY MANAGERS’ SOURCE BOOK 2021 | 45

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Roofing

*/5&3 1307*/$*"- 300' $0/46-5"/54 -5% HELPING BUILDING OWNERS SINCE 1979 Roof Condition Assessment, Design, Inspection & Management Roof Maintenance Assessment and Planning Leak Investigation - Moisture testing

*OUFS 1SPWJODJBM Provides ThirE QBSUZ Independent Services For: Strata Residential Properties *Registered Roof Observer Designation Industrial/Commercial Buildings School Districts Municipalities Call or visit for more information-free quotes Institutions 604.576.5740

XXX JQSD DB Accepted Inspector for:

Member:

Member:

Member:

46 | PROPERTY MANAGERS’ SOURCE BOOK 2021

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Roofing

OLYMPIC ROOFING LTD. , - / ÊUÊ " , ÊUÊ 1-/, Roofing / Flashing / Repairs , vÊ > Ìi > ViÊ*À }À> ÃÊEÊ,i« ÀÌÃ i LiÀÃÊ vÊ, ]Ê , ]Ê- ]Ê/À Ì iÃÊ > LiÀÊ vÊ

iÀVi]Ê Ê > > `Ê ]Ê->viÌÞÊ ",ÊViÀÌ wi`° * i\Ê604-552-4743Ê >Ý\ÊÈä{ xxÓ {ÇnÎ > \Êinfo@olympicroofing.caÊ7iLÃ Ìi\Êhttp://www.olympicroofing.ca

Roofing Consulting

Signs

604.598.8414 www.signsbcilluminated.com Parking Passes & Signs

Braille Signs

Directories

Address Signs & Pylons

3D Building Signs

Line Painting

Large Format Printing

Repair and Services

Traffic Signs

We are equipped and set up to cater to the property management industry. Your signs will be delivered to your office or installed by our installers. PROPERTY MANAGERS’ SOURCE BOOK 2021 | 47

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Welding (604.663.2255) www.NiklsOneCall.com

Mobile Welding Repairs and Shop Fabrication Aluminum, Steel, Stainless Steel

Heavy Duty Railings & Fences

Custom Built Gates & Enclosures

Repairs after Break & Entry

Innovative Service Solutions for Property Managers Since 1994

Window Cleaning

TO BOOK YOUR 2022 PROPERTY MANAGERS' SOURCE BOOK AD Call 604-688-2398 or email: ads@biv.com

Space Close: November 1, 2021

48 | PROPERTY MANAGERS’ SOURCE BOOK 2021

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Technology

PANDEMIC MAY PROMPT PROPTECH ADOPTION Experts say tenants will have higher expectations as they return to offices following the pandemic

An artist’s rendering of Sidewalk Labs’ technology-driven Quayside development, which was cancelled this year due to the pandemic | SUBMITTED

TYLER ORTON

P

icture rolling into your office building’s parkade where optical sensors instantly recognize your car’s licence plate and gates automatically open for you. While the emergence of property technology (proptech) has been gaining ground in recent years, the price points of such features have in fact been falling, according to Sunny Ghataurah. “If done properly, there’s a cost but there’s also a reduction in the way the design gets done,” says the president of AES Engineering Ltd. “So some owners are looking at that and they find that quite attractive because the actual cost of the project is the same as what it was previously.” But Ghataurah emphasizes that the key to implementing proptech is to do so with the experience of tenants in mind, not simply

adding technology for the sake of it. And this will be put to the test as more people are expected to return to the office when the COVID-19 pandemic subsides. Ghataurah believes tenants will be giving more consideration to filtration systems that can better manage how much fresh air is brought into an office space or whether beacons can help detect the movement of smartphones to direct people though oneway corridors and minimize close contact with passersby. “The smart building network piece is something that we are seeing significant uptake locally,” he says. But a January report from Altus Group Ltd., a software and data services provider for the commercial real estate sector, reveals industry is still somewhat skeptical. The vast majority of survey respondents (89%) believe more consolidation in the proptech industry is necessary to more efficiently deliver on the needs of the PROPERTY MANAGERS’ SOURCE BOOK 2021 | 49

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Technology commercial real estate (CRE) sector, according to the report’s global survey of 400 CRE executives. “While the industry is making key investments and hedging its bets, at the same time, the findings in this year’s report seem to indicate that CRE executives now believe the timeframe for these technologies to start gaining traction and deliver results starts now, with proptech consolidation a necessary outcome,” the report states. But in terms of tangible, widespread applications, proptech has been the backbone of many global smart cities initiatives, which sees governments pushing communities to use electronic data collected from internet of things (IoT) sensors to more efficiently manage their services. “It’s really about the importance of a city moving to that integrated approach, which was combining data analytics, artificial intelligence, IoT and all those other technologies. And this helps facilitate business opportunities, it increases efficiency in terms of the public sector, enhances safety and public health,” says Nancy MacDonald, vice-president of urban places at Stantec Inc. Stantec was leading the infrastructure design services for the proposed Sidewalk Labs Quayside development in Toronto – a project that would have seen throngs of buildings equipped with tech extras ranging from moving canopies to protect pedestrians from the elements to a moveable-wall system that can quickly shrink or expand rooms. The project was cancelled earlier this year. Sidewalk Labs, an Alphabet Inc. company, had envisioned a pedestrian-centric community also deploying technology beyond the walls of the buildings, with heated sidewalks that melt snow in the winter and optical sensors that monitor crosswalks to detect pedestrians crossing the street in the dark. In an online post, the company’s CEO

explained that the unprecedented economic uncertainty caused by the pandemic has made it “too difficult to make the 12acre project financially viable without sacrificing core parts of the plan.” Not all is lost. “I believe that the ideas we have developed over the last two-and-a-half years will represent a meaningful contribution to the work of tackling big urban problems, particularly in the areas of affordability and sustainability,” noted CEO Daniel Doctoroff. There are similar initiatives on the West Coast, but not to the same scale. The City of Vancouver and the City of Surrey had previously spent two years partnering on their joint bid for the federal government-backed Smart Cities Challenge, which offered a $50 million prize to the winning city. The two cities worked on creating two collision-free, multi-modal corridors – one each within their respective borders – and attracted more than $36 million in investments from private enterprise. However, Montreal was awarded the prize money last year. A 2019 report from Stantec and ESI ThoughtLab (Econsult Solutions Inc.) found that cities that invest in such initiatives are realizing a healthy return on their investments. Gains were highest for initiatives deploying technologies related to first-aid alerts, which realized a 5.6% return on investment, digital business licensing (5%), gunshot sensors (4.8%), dynamic electricity pricing (4.8%) and real-time crime mapping (4.7%). “The investment in the thinking – especially from Vancouver and Surrey – [and] the broader approach of working together is probably going to be more valuable in the long term,” MacDonald says. É Originally published in Office Space 2020.

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Associations

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American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE), B.C. chapter 800-527-4723; ashraebc.com Mandate: To advance the arts and sciences of heating, refrigerating, air conditioning and ventilation. What members get: Handbook series, bookstore discounts, networking, knowledge, members-only website. Who may join: Anyone involved in the heating, refrigerating and air-conditioning industry, as well as interested students. Building Officials’ Association of BC (BOABC) 10451 Shellbridge Way Suite 145, Richmond, B.C. V6X 2W8 604-270-9516; info@boabc.org; boabc.org Mandate: To move forwa rd w ith the

highest standards in professionalism, competency and consistent practice in the building community. What members get: Networking, educationa l prog ra ms, certi fication examinations. Who may join: Local government building officials and those involved in building design, construction, testing and research. Building Owners and Managers Association of BC (BOMA BC) 409 Granville Street Suite 556, Vancouver, B.C. V6C 1T2 604-684-3916; bomabc@boma.bc.ca; boma.bc.ca Mandate: To help foster a favourable business environment for the commercial real estate industry and facilitate the delivery of valued services for members. PROPERTY MANAGERS’ SOURCE BOOK 2021 | 51

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Associations What members get: Monthly luncheons with keynote speakers and other special events; seminars, workshops and professional certification programs; reports, industry surveys and leasing guides; news and notices; networking opportunities and membership directory inclusion; environmental and other programs. Who may join: Firms and individuals that own, manage, plan, develop, market or lease office buildings, institutions, government agencies, facilities, retail centres and industrial parks, as well as suppliers and professional service companies that cater to the building industry. Condominium Home Owners Association of BC (CHOA) 65 Richmond Street Suite 200, New Westminster, B.C. V3L 5P5 604-584-2462; info@choa.bc.ca; choa. bc.ca Mandate: To promote the understanding of strata-property living and the interests of strata-property owners. What members get: Advisory services, bulletins, education, CHOA Journal and other publications, resources, seminars and workshops at reduced member costs. Who may join: Strata corporations, individual owners and businesses that serve the strata industry, strata-related associations, and governmental agencies across B.C. LandlordBC 1847 West Broadway Suite 203, Vancouver, B.C. V6J 1Y6 Phone 604-733-9440; info@landlordbc. ca; landlordbc.ca Mandate: To provide support and resources for owners and managers of rental housing. What members get: Access to education, advocacy, group programs, proprietary tenancy forms, online tools to manage and market properties, networking opportunities and operational advice.

Who may join: Owners of all forms of rental housing, from highrise buildings to investment condos to secondary suites, may join. National Association of Industrial and Office Properties (NAIOP), Vancouver chapter 211 Columbia Street Suite 102, Vancouver, B.C. V6A 2R5 604-601-5106; office@naiopvcr.com; naiopvcr.com Mandate: To provide strong advocacy, education and business opportunities for members and connect members through a powerful North American network. What members get: Professional development through educational programs, networking opportunities, library resources, access to member-only resources such as job postings, government relations letters and event presentations. Who may join: Commercial real estate developers, owners and investors of office, industrial, retail and mixed-use properties. Professional Association of Managing Agents (PAMA) 2025 West 42nd Avenue Suite 340, Vancouver, B.C. V6M 2B5 Phone 604-267-0476; admin@pama.ca; pama.ca Mandate: To uphold and maintain high professional, ethical and educational standards within residential property management and promote the advancement of and give an authoritative voice to the industry in its dealings with legislative and governmental bodies. What members get: Lunches, special events and seminars with industry speakers, continuing professional education opportunities, news on topical issues. Who may join: Licensed property management companies, individual licensed property managers and a limited number of support-service companies. É

52 | PROPERTY MANAGERS’ SOURCE BOOK 2021

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