2 minute read
What Does it Mean to Respond in a “Timely Manner”?
www.BlackhawkLivingCA.com @BlackhawkLivingCA #BlackhawkLivingCA
By Jon Lubrano, President, Atlantis Pools Inc.
As a business owner, I believe the difference between decent and outstanding service is communication. One of the biggest aspects of good communication is a quick response time. At Atlantis Pools, we love what we do, and being based in Danville and Alamo means we always have someone right around the corner who can stop by and take a look at your pool. We know when it comes to your pool, it’s important for you to receive a quick response from us, especially in urgent matters.
We are frequently asked how long it will take to complete jobs or how soon we can start. While we wish we could always say, “We can start today!” there are many factors to consider when scheduling repairs and installs, and we have to prioritize those customers with emergency situations like electrical and safety issues first. A safety hazard always gets top priority when it comes to scheduling, but please know we are doing our best to provide all our customers with the best service and the best quality work, and that means not taking any shortcuts and doing things right the first time. A pump or pool that is down is also a high priority for us to avoid unsanitary water conditions.
We have invested in software that allows for the best flow of communication between the customer and the service person. It takes time to build a relationship, so you want to look for an experienced professional that’s been in business for a long time and plans to stay in business for a long time. We are a family owned business that has proudly been serving the Contra Costa County area for almost 30 years. From pool repair and maintenance needs to small and large remodels or updates to your pool, no project is too big or too small!
