Emcare Social Care Brochure by the marketing cafe

2016/17

SOCIAL CARE TRAINING COURSES

CONTENTS

AN INTRODUCTION TO CARE

End of Life Care

Induction Course for New Care Staff

I ntroduction to Health & Social Care Including Standards and Legislation

Epilepsy and Rescue Medication Administration Awareness

Infection Control for Care Staff

Communication and Interpersonal Skills

Moving & Assisting of People

Scottish Mental Health First Aid (SMHFA)

ersonal Care, Promotion of P Continence & Healthy Skin

Stress Management

Dementia Awareness

The Scottish Manual Handling Passport Scheme (SMHPS)

Intensive Interaction

Nutrition and Assisting with Food & Drink

Adult Support and Protection

ADVANCED PRACTICAL COURSES

Promoting Positive Behaviours

Medication Awareness

De-escalation, Breakaway and Safer Restraint for Care Workers

Stoma Care

Percutaneous Endoscopic Gastrostomy (PEG)

Oro-Pharyngeal Suctioning

09 FURTHER LEARNING

Anaphylaxis and Flu Vaccination

A New Way of Working and Thinking

Venepuncture

Addictions Awareness (Alcohol)

PROFESSIONAL DEVELOPMENT PROFESSIONAL WORKFORCE 16

FOOD HYGIENE

REHIS Introduction to Food Hygiene

REHIS Elementary Food Hygiene

REHIS Intermediate Food Hygiene

HEALTH AND SAFETY

Fire Warden / Fire Safety Awareness

IOSH Working Safely

20 E MCARE HEALTH, SAFETY & WELLBEING 21

Health & Safety Training

Health & Safety Consultancy

Emcare Vaccinations

Emcare Wellbeing

DOES YOUR ORGANISATION PROVIDE CARE SERVICES? Since 2010 Emcare has been passionate about supporting new and experienced social care workers to develop confidently in skills, knowledge and practice. Through consultation we deliver competitively priced, expert led training in the field of health and social care and a variety of safety focused training. Along with legislative courses, such as Moving & Assisting and First Aid, client centred courses can be delivered in our well-equipped training facilities in Glasgow City Centre, or at a venue of your choice. For more information on training that delivers results, call 0141 404 0075 or check our website: www.emcare.co.uk.

TO BOOK ANY OF THESE COURSES:

22 FIRST AID TRAINING

CALL 0141 404 0075 VISIT EMCARE.CO.UK OR EMAIL INFO@EMCARE.CO.UK

AN INTRODUCTION TO CARE 1. INDUCTION COURSE FOR NEW CARE STAFF This course prepares new members of staff for employment in any area of the care sector. It can be delivered in a number of flexible formats: block or day release. The materials and certificates provided underpin the knowledge and evidence which can be used when the carer commences their SVQ.

2. INTRODUCTION TO HEALTH & SOCIAL CARE INCLUDING STANDARDS AND LEGISLATION After this half day course staff will: • B e aware of the history and present structure of the health and social care sector • Understand the National Care Standards • Be aware of the SSSC and Care Inspectorate roles

DAY 1

TOPICS INCLUDE I ntroduction to Health and Social Care Including Standards, Legislation, SSSC Communication Skills

• U nderstand the legislation that underpins good practice within care • B e aware of the values and principles of the new Self Directed Support legislation

Introduction to Moving & Assisting of People

• Be introduced to the concept of risk enablement

Personal Care, Promotion of Continence, Nutrition, Assisting with Food & Drink

• S how understanding of the personalisation agenda and its impact on practice

Adult Support and Protection Promoting Positive Behaviour

Emergency First Aid Course EMCARE SOCIAL CARE TRAINING COURSES 05

4. MOVING & ASSISTING OF PEOPLE After this one day course staff will: • Understand relevant Health and Safety Legislation in relation to individuals, their employment, their employer and colleagues • Practice care of the back and spine and have awareness of how to protect themselves and people using the service from unsafe manoeuvres

3. COMMUNICATION AND INTERPERSONAL SKILLS After this one day course staff will: • Understand the basic human need for communication • Develop insight into the many forms of verbal and non-verbal communication • Investigate what motivates, promotes and prohibits communication • Recognise the importance of cleaning and maintaining sensory aids

• Understand why we implement principles of efficient and effective movement • Understanding risk assessments and why they are required in a care setting • Demonstrate and practice safe moving and assisting of people, including the use of different equipment

5. PERSONAL CARE, PROMOTION OF CONTINENCE & HEALTHY SKIN After this one day course staff will: • Know how to support the individual with personal care:

• Be informed of how to develop active listening skills

• Understand the importance of clear, concise written information

• Understand the importance of following the support plan and documentation

• Show insight into self-awareness and assumptions in communication

- Skin care including pressure area care - Continence needs - Foot care - Oral care

This course can be made bespoke to your particular requirements.

06 EMCARE SOCIAL CARE TRAINING COURSES

6. THE SCOTTISH MANUAL HANDLING PASSPORT SCHEME (SMHPS)

7. NUTRITION AND ASSISTING WITH FOOD & DRINK

The aim of this course is to provide participants with the information, practice and documentation consistent with the SMHPS.

• Know what constitutes a healthy diet

Following this 2 day course participants will leave with a completed competency booklet covering the following: MODULE

TOPICS

Manual Handling Theory

Manual Handling of inanimate loads

Chair Manoeuvres

Bed Manoeuvres

Hoisting

Lateral Transfers

After this one day course staff will:

• Be aware of other professionals involved in this area of support • Understand why a change in diet may be required and why individuals have problems eating and drinking • Know how to respectfully support individuals during meal times • Have a knowledge of monitoring, auditing and promotion of a healthy diet for individuals at risk • Understand the typical swallowing process & problems that may happen when supporting individuals

Staff working only with inanimate loads need only complete modules A,B and F EMCARE SOCIAL CARE TRAINING COURSES 07

8. ADULT SUPPORT AND PROTECTION After this one day course staff will: • Have an understanding of the purpose of the Adults With Incapacity (Scotland) Act 2000 and the benefits to individuals. • Identify the signs and symptoms which may indicate that an adult is being harmed or at risk of harm • Know the actions to take if harm is suspected • Know what is meant by ‘Power of Attorney’ and ‘Guardianship’

9. PROMOTING POSITIVE BEHAVIOURS After this one day course staff will: • Understand the purpose of different behaviours • Know how to promote positive interaction with individuals prior to and during crisis • Be aware of different de-escalation techniques prior to and during crisis • Have considered reflective practice and selfawareness of the staff role in crisis

10. DE-ESCALATION, BREAKAWAY AND SAFER RESTRAINT FOR CARE WORKERS Following the successful completion of this one day course, participants will be able to: • Recognise and deal with conflict safely and effectively • Refer to current legislation in relation to the terms ‘absolutely necessary’ and ‘reasonable force’ • Identify common principles for safer restraint • Understand what can go wrong when employing restraint techniques • Appreciate the importance of sufficient and appropriate Risk Assessment • Safely employ the principles of de-escalation

• Be aware of proactive methods of positive behaviour support

• Safely employ non-harmful, restrictive methods of control

• Know the importance of recording and documenting of incidents

• Safely employ Low, Medium and High level disengagements • Safely employ team manoeuvres • Understand the principles of de-briefing

08 EMCARE SOCIAL CARE TRAINING COURSES

FURTHER LEARNING

1. A NEW WAY OF WORKING AND THINKING

2. ADDICTIONS AWARENESS (ALCOHOL)

Within the health and social care sector Emcare understand it is important, that in order for an organisation to continue in its SDS journey, its teams have a diverse knowledge of the legislation and how this translates to the provision of services.

After this one day course participants will:

In your support Emcare can facilitate learning and development to embrace the unique business opportunities that SDS will create within each of your service areas.

• Be aware of the facts relating to Alcohol Related Brain Damage

• Our courses are designed in support of the values and principles of the SDS Act

• Be able to define what addiction is • Be able to identify examples of addiction • Have considered the notion of an ‘addictive personality’

• Be aware of strategies for supporting individuals with alcohol addiction and associated problems

• Delegates will be provided with understanding of relevant legislation in respect of their role • Courses will be tailored to suit your unique/individual requirements Please call 0141 404 0075 for further information on programmes available. EMCARE SOCIAL CARE TRAINING COURSES 09

3. END OF LIFE CARE This one day course is based on Quality Standards for End of Life Care (NICE 2013). After this one day course staff will: • Be aware of the importance of working with families, carers and individuals during times of crisis • Know how to support individuals who are distressed • Have increased knowledge of the importance of the need to support and manage pain and discomfort • Be aware of the need for effective communication and clear assessment of the individual • Understand the need for a ‘person centred approach’ in order to meet individuals needs in a culturally sensitive and dignified manner • Be aware of the physical, psychological, spiritual and social support required at this time

4. EPILEPSY AND RESCUE MEDICATION ADMINISTRATION AWARENESS Epilepsy Awareness, after this 1/2 day course staff will: • Have awareness of epilepsy: its causes, diagnosis and treatment • Understand the management and recording of seizures • Describe when a situation becomes an emergency and how to deal with it Rescue Medication Awareness, after this 1/2 day course staff will: • Know the principles of administration of emergency medications • Consider the legal and ethical issues surrounding emergency medications • Practice administration of emergency medications

10 EMCARE SOCIAL CARE TRAINING COURSES

These courses can be delivered as standalone 1/2 day sessions or together in one complete day as per your requirements.

5. INFECTION CONTROL FOR CARE STAFF

6. SCOTTISH MENTAL HEALTH FIRST AID (SMHFA)

Following this 1/2 day course, which is based on NHS Scotland Mandatory Induction Standards, participant’s will:

This two day course will give staff insight into:

• Understand the importance of ensuring their fitness for work, and how the risk of cross-infection is reduced by applying high standards of personal hygiene and appropriate dress • Understand and define what is meant by ‘the chain of infection’ • Identify the risks of spillages of blood and other body fluids and understand the procedures for ensuring safe cleaning, disinfecting and removal of spillages from work areas • Understand the importance of correct disposal of (healthcare) waste, including sharps, minimising the risk of acquiring and / or spreading infection • Understand and describe when hand hygiene is required

• Attitudes to mental health issues • The impact of alcohol and drugs on mental health • Suicide prevention and the importance of good listening skills • Understanding depression and how to offer mental health first aid to someone experiencing depression • Understanding anxiety and how to offer first aid to someone experiencing anxiety • Understanding psychosis and how to offer first aid to someone experiencing a psychotic episode The course does not train people to be mental health workers. It offers basic general information about mental health problems. The knowledge and understanding presented in the course helps to remove stigma, fear and encourages confidence in staff when approaching a person in distress.

• Demonstrate effective hand washing techniques • Understand the more common health care related infections

EMCARE SOCIAL CARE TRAINING COURSES

8. DEMENTIA AWARENESS After this one day course staff will: • Understand the types and prevalence of Dementia in Scotland • Recognise the common signs and symptoms of dementia and be aware of the stigma surrounding this condition • Recognise the impact on the individual and be able to respond appropriately

7. STRESS MANAGEMENT After this half day course staff will:

• Understand ‘Person Centred Support’ in relation to people with dementia • Understand ‘Risk Enablement’

• Be aware of the causes of stress and the effects on individuals and their families

9. INTENSIVE INTERACTION

• Understand healthy and unhealthy coping strategies that may be used by people dealing with stress

After this course staff will have knowledge of how to successfully spend time and interact with individuals who may be; difficult to reach, with limited communication, who may display stereotypical or self-stimulatory behaviours that excludes the participation of others.

• Have begun to develop reflective practice and identify empowering options available for understanding stress and maintaining control

Staff will understand: • How communication typically develops • What promotes or prohibits communication • The theory that underpins Intensive Interaction • The purpose of self-stimulatory behaviours • How to be proactive in the application of the above

12 EMCARE SOCIAL CARE TRAINING COURSES

ADVANCED PRACTICAL COURSES 1. MEDICATION AWARENESS

2. STOMA CARE

After this course staff will:

After this half day course staff will:

• Have an awareness of the legal and professional requirements related to administration of medication

• Be aware of the different types of stomas and various equipment which may be used

• Know the procedures for safe administration of medicines being mindful of local policy, consent and confidentiality

• Understand the psychological and social effects that having a stoma has on individuals

• Have considered types of medicines and common side effects • Have an awareness of how the metabolic changes in individuals has an impact on medicine absorption

• Know how to offer practical support to an individual with a stoma • Have considered how to maintain a healthy stoma and detect and manage the common problems that may occur

• Know their responsibility in the recording following administration of medication For details of additional courses delivered by our nurse trainers please contact us at info@emcare.co.uk or call us on 0141 404 0075.

EMCARE SOCIAL CARE TRAINING COURSES

3. PERCUTANEOUS ENDOSCOPIC GASTROSTOMY (PEG) After this half day course staff will : • Have a knowledge of the function of PEG tubes and why they may be required • Know the anatomy and physiology relevant in this procedure • Understand the benefits, cautions and contraindications of PEG Tubes • Know how to routinely care for the PEG site and equipment • Be aware of the common complications that may occur and how to troubleshoot these • Know how to support the needs of an individual with a PEG tube • Have considered the ethical issues that underpin the use of PEG tubes 14

4. ORO-PHARYNGEAL SUCTIONING After this half day course staff will: • Have a knowledge of the indications for oro-pharyngeal suctioning • Be familiar with the action and care of a suction machine and catheters • Understand the theory of oro-pharyngeal suctioning • Have demonstrated the use of the equipment during a time of simulated practice

5. ANAPHYLAXIS AND FLU VACCINATION

6. VENEPUNCTURE After this half day course staff will:

After this specialised half day course staff will have reflected and be prepared to deal with any adverse response to the flu vaccination, they will:

• Know the anatomy and physiology relevant in venepuncture

• Have revised the immune response of the body

• Be aware of the criteria for choosing the site and device to be used

• Know how to appropriately and safety store the flu vaccines

• Understand potential problems which may be encountered and the necessary intervention

• Review the procedure of flu vaccination • Be equipped to deal with any adverse effects of the flu vaccination inclusive of Basic Life Support

• Know basic universal precautions and the use of Personal Protection Equipment (PPE) that should be adhered to

• Be skilled in the management of a person with an anaphylactic reaction

• Be aware of post venepuncture care and support required

• Through discussion, relate practice to NMC’s professional advice

• Know the importance of specimen labelling • Appreciate issues that may occur and how to troubleshoot these • Participate in simulated practice sessions.

EMCARE SOCIAL CARE TRAINING COURSES 15

FOOD HYGIENE

1. REHIS INTRODUCTION TO FOOD HYGIENE

2. REHIS ELEMENTARY FOOD HYGIENE

After this half day course staff will:

After this one day course staff will:

• Be aware of the terminology used in food hygiene

• Have expanded their knowledge of food hygiene practices inclusive of HACCP

• Be introduced to common issues and bacteria relating to food hygiene • Know some common causes of food poisoning and how to prevent it • Understand the importance of personal hygiene • Have discussed what is meant by critical control points • Understand the supervisor’s role in food hygiene practices

• Understand the need and importance of accurate records and robust reporting systems • Be aware off bacteria and their characteristics • Know how food poisoning occurs and take preventative measures • Understand the importance of personal hygiene and working habits of the food handler • Know of the impact of design and function of working environments on food safety • Understand the importance of regulated cleaning practices • Be aware of common food pests and their control

• Consider food acts and legislation that impacts on practice

3. REHIS INTERMEDIATE FOOD HYGIENE COURSE (20 HOURS) WHO IS THIS COURSE FOR? It provides in-depth food hygiene information for food handlers and is particularly relevant for those in a supervisory position. This includes managers, supervisors and team leaders across industries such as manufacturing, catering, care services and retail. The syllabus is set by REHIS (The Royal Environmental Health Institute of Scotland) and the course ends with a 2 hour written examination which is marked by REHIS. • This course is ideal if you work with food and are responsible for the work of others

• There are no pre-requisites for the intermediate food hygiene qualification. However it is beneficial for you to already have the Elementary food hygiene certificate WHAT WILL I GET OUT OF IT? The aim of the 3.5 day Intermediate Food Safety training course is to make you aware of a supervisor’s responsibilities with regard to food safety. It ensures you are fully up to date with food hygiene legislation, shows you how to compile and implement Food Safety Management Systems, and how to best communicate the required hygiene standards to your team. Successful completion of the course provides you with a nationally recognised Intermediate Food Hygiene qualification.

• It is hugely useful if you’re implementing a safe system for food hygiene in your place of work • Owners and managers in small to medium sized organisations, depending on the type of food business, may find that the Intermediate course provides them with sufficient knowledge to carry out all their responsibilities effectively

EMCARE SOCIAL CARE TRAINING COURSES

HEALTH AND SAFETY

1. FIRE WARDEN/FIRE SAFETY AWARENESS

2. IOSH WORKING SAFELY

After this half day course staff will:

• Understand the meaning of ‘personal responsibility’

• Get to know the elements required for fire to occur

• Be able to define and identify common hazards and risks

• Understand classifications of fire and how this affects their actions, inclusive of selecting and/or using fire extinguishers • Know the importance of fire safety measures and how to minimise risks • Understand the need for action planning and evacuation procedures

After this one day course staff will:

• Understand the importance of improving safety performance, systems and processes • Gain an understanding of waste and pollution, and how organisations and individual team members can get involved in reducing it

• Discuss human factors and how these may impact on safety • If required, practice the handling and discharging of the extinguishers

EMCARE SOCIAL CARE TRAINING COURSES 19

EMCARE HEALTH, SAFETY & WELLBEING SERVICES Emcare also offers a range of complementary health, safety and wellbeing services for individuals and companies. All training and consultancy is delivered by experienced health and safety and healthcare professionals.

HEALTH & SAFETY TRAINING

EMCARE VACCINATIONS

• COSHH Awareness • Display Screen Equipment

• Worldwide travel vaccinations for holiday makers and business travel

• Fire Warden

• Yellow fever centre

• Fire Risk Assessment

• Influenza vaccinations

• First Aid - HSE Framework Courses

• Evening/weekend/same day appointments

• Health & Safety Awareness

• On site group vaccination programmes available

• IOSH Accredited Courses: Working and Managing Safely • Health & Safety Risk Assessment

EMCARE WELLBEING

• Manual Handling

• Cognitive Behavioural Therapy (CBT) Appointments

• REHIS Accredited Food Hygiene: Introduction, Elementary and Intermediate • Stress Management.

• Counselling Services • Physiotherapist Services • Podiatry Services

HEALTH & SAFETY CONSULTANCY

• Stress Management Courses

• Risk assessment, audit, policy writing and general consultancy services available.

• Scottish Mental Health First Aid Courses.

FOR MORE INFORMATION OR TO BOOK ANY OF THESE COURSES: CALL 0141 404 0075 VISIT EMCARE.CO.UK

FIRST AID TRAINING Through our sister company, Stewart First Aid Training, we can deliver all levels of first aid training and reaccreditation throughout the UK and Northern Ireland.

FIRST AID COURSES: • First Aid at Work – 18 hrs over 3 days

• Annual First Aid Refresher – 1/2 day

• First Aid Requalification – 12 hrs over 2 days

• Oxygen Administration and Basic Life Support – 1/2 day

• Emergency First Aid at Work – 6 hrs over 1 day • +F First Aid Courses for Forestry Workers – 6 hrs over 1 day • Sports First Aid (SYFA accredited) – 2 days • Paediatric First Aid – 1 and 2 days • Outdoors First Aid – 1 and 2 days FOR MORE INFORMATION REGARDING COURSES: CALL 0141 404 0075 VISIT EMCARE.CO.UK

• Anaphylaxis and Basic Life Support – 1/2 day • Defibrillator and Basic Life Support – 1/2 day • Dealing with Specific Hazards e.g. cyanide, HF – 1/2 day • Basic Life Support – 2hrs

EMCARE SOCIAL CARE TRAINING COURSES

TO BOOK EMCARE COURSES CALL 0141 404 0075 VISIT EMCARE.CO.UK EMAIL INFO@EMCARE.CO.UK

Atlantic House, 45 Hope Street, Glasgow, G2 6AE Tel: 0141 404 0075 | E-mail: info@emcare.co.uk

EMCARE.CO.UK