2020 Blue Annual Report

Page 12

UNPRECEDENTED SERVICE

At Blue, our number one priority is providing excellent service to our members. Our staff strives to ensure our members have a positive experience. With all of that hard work comes excellent results. In 2020, Blue recorded the highest percentage of member satisfaction ever on our Net Promoter Score surveys! This performance ranks us better than 73% of other credit unions.

It’s so nice to have bankers know our names and care about our family. We really enjoy banking at Blue. Personal service is extraordinary. Further, I really enjoy going to the branch as they are so friendly. I feel like they are truly glad to see me. Thomas A. - Denver, CO

I am always treated the same each time I stop in. Even if I have to wait, it is usually for a short time and I am acknowledged as soon as I come in. I know they are treating the person in front of me just as special as they will treat me when it’s my turn. The business is such an open and friendly environment that you can see the staff enjoys working there and taking care of their customers. Susie A. - Fort Collins, CO

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