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Business, Accounting, Book-keeping, Customer Service and Leadership & Management Catering, Hospitality &
Business, Accounting, Book-keeping, Customer Service and Leadership & Management
These qualifications are going to take you places!
If you want to get ahead at work, change jobs, climb the career ladder or even find work, then start here and pick up the skills for success!
Don’t forget English & Maths pg 5
Day(s) Start Date Start Time Hrs Weeks
Free or Concession Total Cost Course Code Learning Centre
Accounting & Book-keeping For further information visit: www.boltoncollege.ac.uk/adult-business/aat
Computerised Accounting AAT Award Level 1 : AAT i Mon 25/04/2022 09:15 3 10 Conc £275 BA200-CLFS Deane & Derby Computerised Accounting AAT Award Level 1 : AAT i Mon 25/04/2022 13:00 3 10 Conc £275 BA202-CLFS New Bury
Accounting Systems AAT Level 4 £i Tue & Thu 05/04/2022 18:00 6 5
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£305 BA003-IG01 Deane Road
Accounting Systems AAT Level 4 £i Tue 05/04/2022 09:30 6 5 Credit Management AAT Level 4 £i Tue 24/05/2022 09:30 6 5 Credit Management AAT Level 4 £i Tue & Thu 24/05/2022 18:00 6 5 £305 BA003-IG02 Deane Road
£305 BA004-IG02 Deane Road
£305 BA004-IG03 Deane Road
Case Study
Lucy Bateson AAT Accounting Professional Diploma Level 4
STARTING THIS SEPTEMBER!
Access to Higher Education Diploma in Business Management
Fast-track your way to university in just one year! Equivalent to three A Levels, this one-year course will give you the knowledge, skills and qualification to progress to university to study a business-related degree. You may wish to pay with an Advanced Learner Loan and if you successfully complete the course then complete an eligible Higher Education programme, you won’t pay a penny back!
Don’t forget English & Maths pg 5
Day(s) Start Date Start Time Hrs Weeks
Free or Concession Total Cost Course Code Learning Centre
Customer Service For further information visit: www.boltoncollege.ac.uk/courses/adult-business/customer-service-retail
Customer Service - Introduction to Tue 26/04/2022 09:30 3 2 Conc, Free* or £23 BA301-CLPC Brownlow Fold Customer Service Award Level 1: HABCi Tue 10/05/2022 09:30 3 8 Conc £192 BA301-CLFS Brownlow Fold Customer Service Award Level 2: HABC i Wed 13/07/2022 09:30 6 1 Conc £45 BA301-AD01 Brownlow Fold
Leadership & Management For further information visit: www.boltoncollege.ac.uk/courses/adult-business/management Leadership & Management ILM Award Level 3: CG £i Tue 03/05/2022 18:00 3 6 - £361 BA150-IG32 Online Only
Introduction to Customer Service
Customer service skills are essential for all businesses and excellent customer service skills are an in-demand skill. This course will introduce you to the key principles of customer service as a taster session for our customer service suite of qualifications.
Customer Service Level 1
This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. This qualification provides the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role, and is applicable to a variety of work environments.
What you’ll learn: • How to deliver good customer service • Different communication methods
• How to provide good customer service in line with organisational procedures • How to effectively deal with customer queries, problems and complaints
Customer Service Level 2
This qualification is aimed at individuals working, or preparing to work, in a customer service role, or where using the telephone is a part of their role.
What you’ll learn: • Understanding the principles of customer service • How customers’ needs and expectations are formed • Knowing the interpersonal skills and appropriate behaviour required in the customer service environment • Understanding the principles of responding to customers’ problems or complaints
