2021 Special Issue

COMMERCIAL REAL ESTATE

JOURNAL

Special Issue 2021

Building the Future of CRE Infection Control and Prevention during Construction Page 22

Real Estate Trends for the 2022 Budget Page 30

How Indoor Air Quality Affects the Tenant Experience Page 32

www.creinsightjournal.com

Letter From the Editor As we emerge out of the COVID-19 pandemic, we are faced with new challenges and opportunities for the commercial real estate industry. We understand that in addition to the daily and yearly responsibilities of property professionals, there have been new hurdles to face. However, in the face of adversity, we have also seen this industry innovate, grow, problem solve and discover new paths to success.

Gabriel Eckert, FASAE, CAE, is editor-in-chief of the Commercial Real Estate Insight Journal. He also serves as the CEO of the Building Owners and Managers Association of Georgia and BOMA Georgia Foundation. He is a certified Association Executive; Fellow of the American Society of Association Executives; and has been named by the Atlanta Business Chronicle as one of the Top 100 Who’s Who in Commercial Real Estate, a list of “leaders, deal makers, and legends who are changing Atlanta.”

This issue of CRE Insight Journal focuses on some of the most pressing topics in the past year. Whether it be the importance of structural maintenance or the evolving tenant experience, each article in this issue is meant to provide new insights and points of conversation. This is also one of our most interactive issues yet. As CRE Insight Journal remains a go-to resource for property professionals, we want to make sure you have easy access to all the resources available to you. Scan the QR codes available throughout the issue to access additional resources related to the article content.

As the COVID-19 pandemic continues to change the way we work and do business, we want to make sure we are addressing the concerns of property professionals as new questions arise.

This issue features articles on property resiliency, water treatment best practices budget considerations for 2022 and more.

As we enter the next phase of normal, CRE Insight Journal will continue to help the real estate industry answer questions and develop creative solutions to new situations.

Leadership has become a paramount skill over the past year, and the skills a leader must have has changed as well. That is why this issue includes discussions on leadership styles and how to effectively provide leadership for your organization.

Over the past year, so many new leaders have emerged, and many existing leaders were able to innovate and reinvent their tried practices. CRE Insight Journal is committed to always providing resources that spark discussion and thought at all

stages of a professional’s career.

It is an understatement to say that the tenant experience was different over the past year. We understand that tenants and property managers alike are reevaluating what the tenant relationship looks like.

This special issue of CRE Insight Journal features survey responses from top industry leaders about what success looks like to them in a tenant relationship.

When you read last year’s special issue, we encouraged you to become familiar with our two segments, CRE Leader and O+M. 2020 was a year of change, and CRE Insight Journal changed with it by bringing the best of these elements into one consolidated platform, simply www.creinsightjournal.com. This change brought new resources to your fingertips.

Not just the all-new blog and video content, but also education, publications, a marketplace, weekly newsletter and most importantly, the all new CRE Insight 365 membership that provides access to exclusive blog and video content and indepth webinars.

In the coming months,

www.creinsightjournal.com will be bringing more new features to the site that serve our industry. We hope you will stay connected with us by subscribing to our weekly email newsletter, as we seek to better serve you.

The pace of change is fast, and the team at CRE Insight Journal remains vigilant to identify, address and share resources that serve the needs of the real estate industry.

From daily needs to long-term planning, we aim to provide content that spans the life of a property and the many stages of a professional’s career.

I am pleased to share this year’s special issue with you, and we are excited to remain a valuable resource for property professionals as we emerge from this pandemic and into the abundance of opportunity that lies ahead.

www.creinsightjournal.com

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Budget Season Tools from BOMA International BOMA’s Common Area Maintenance Guide

Functional Accounting Guide (Industrial)

Allocating common area maintenance charges in a mixed-use development space can often confuse. This guide breaks down day-today strategies to be used when budgeting and allocating CAM charges specifically in the mixed-use space. From courtyards to construction, the guide makes live-work -play spaces easier to allocate for. This guide also helps with every step of the process. From transitioning from development to operation to providing service to tenants and owners, this guide is comprehensive in its approach. The best way to learn is through others, so the multiple case studies included provide real-life examples to supplement a professional’s working knowledge.

Much like its office counterpart, this guide lets professionals compare income and expense items easily. This guide helps industry professionals regardless of company size or ownership structure and includes accounts that help with asset management and property financing. This guide is made so that professionals can compare income and expense line items on a “apples to apples basis.” It also, like its office counterpart, contains a chart of accounts useful for standardizing financials. Beyond this chart, the guide covers, depreciation of assets and amortization of soft costs.

The Escalation Handbook for Office Buildings

Functional Accounting Guide (Office)

A third edition of the industry standard, this guide lays out critical steps to making sure your building is profitable and that your relationships with tenants remain strong throughout the escalation process. This new edition of the escalation guide contains new information on expense caps, management of an escalation audit and escalating building rating system costs. Maintaining a property’s profitability and creating lasting relationships with tenants requires expert escalations. This guide also works with ALPHA Office Escalations software. This lets property managers and building owners get an overall picture of their building year after year.

With an easy-to-use number system for segregating income accounting by type of occupancy and special activity, this guide makes reporting your financials a streamlined process. This guide also includes a chart of accounts for office buildings that has been used as the industry standard for 100 years. This progressive guide has four levels of detail from functional categories to detailed subsets of accounts. It also accommodates both cash- and accrual-based accounting. Establishing this level of standardization will make office building operation financial stress a thing of the past.

Find all of these publications online at www.boma.org

WWW.CREINSIGHTJOURNAL.COM Unlock exclusive webinars, articles and videos with a CRE Insight 365 membership. For $149 a year, real estate professionals can gain even more insights from some of the top CRE thought leaders across the country.

CRE Insight 365 is for those looking to stay on top of everything trending in the industry. With a growing library of more than 60 premium educational videos, webinars, articles, and other resources, this membership offers countless opportunities for education and professional growth.

RECEIVE THESE INSIGHTS WHEN YOU JOIN AT WWW.CREINSIGHTJOURNAL.COM 4

CRE Insight Journal • Special Issue • 2021

Contents Special Issue 2021

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Five Best Cybersecurity Practices for Properties and Companies

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The Business Case for Resiliency in CRE

Letter From the Editor

by Alec Burchett, BOMA Georgia with insights from Fred Gordy, Intelligent Buildings

by Alec Burchett, BOMA Georgia with insights from John Scott, Colliers International

11 New Inclusive Leadership Certificate Program 12 Four Ways to be an Empowering Leader 14 What does a Successful Tenant Relationship Mean to You? A Survey of Property Professionals Across the Country

16 Three Topics Essential to the Tenant Satisfaction Survey 18 Advocacy Days: Planning, Participating, and Following Up

by Owen Kavanagh, BOMA Georgia

22 Infection Control and Prevention during Construction

by Paul Gentile, Shalom Patel, Siyeh Gretzinger and Aaron Milloy with Emory Healthcare

24 Structural Inspection and Repair: Find it, Fix it

by Owen Kavanagh with insights from Evan Moore with Engineered Restorations and Scott Weiland with Innovative Engineering

28 Water Treatment in a Time of Reopening

by Trace Blackmore, Blackmore Enterprises

30 Real Estate Trends for the 2022 Budget

by Becky Hanner, Hanner Commercial Asset Services

32 How Indoor Air Quality Affects the Tenant Experience With contributions from indoor air quality experts from across the globe

36 Product and Service Directory 39 Advertisers on the Web

The Commercial Real Estate Insight Journal is published for: BOMA Georgia 5901 Peachtree Dunwoody Rd, NE Suite C-300 Atlanta, GA 30328 (404) 475-9980 info@bomageorgia.org www.bomageorgia.org www.bomalegacy.org www.bomageorgiafoundation.org www.creinsightjournal.com The Wyman Company Advertising Representatives: Chris Chiccarello chrisc@thewymancompany.com Justin Olson jolson@thewymancompany.com Holly Patterson hpatterson@thewymancompany.com Katie White kwhite@thewymancompany.com Editor-in-Chief: Gabriel Eckert, CAE, FASAE geckert@bomageorgia.org Executive Editor: Jacob Wilder, CAE jwilder@bomageorgia.org Managing Editor: Molly Looman mlooman@bomageorgia.org 2021 BOMA GEORGIA OFFICERS President: Natalie Tyler-Martin, RPA President-Elect: Amanda J. Madrid, RPA, LEED GA, FMA Vice President: Laurie Harper Immediate Past President: Russell Copeland DIRECTORS Michael Knox, SMA, SMT, LEED GA Trace Blackmore, CWT, LEED AP Jess Moore Carla Moule Jennifer Corbitt Trenton Patterson Hal Moore Jack Kennedy Chonte’ Martin Grace Meyers, RPA INDUSTRY INSIGHT COMMITTEE Patrick Freeman, RPA, CPM, CCIM, LEEDAP StacyAbbate Scott Baker Amanda Bare Tyrone Chilcote Mike Ghinga Carrah Golightly Dannah Hagerty Michelle Hill Kinsey Hinkson, RPA, BOMI-HP

Constance Hodges Chonte’ Martin, BOMI-HP Jess L. Moore Paula Petakos Patricia Ramsey, RPA George Ridenour Brett Rockman Tom Rust Stephanie Scurlock Tammy Weeks Tiffany Wilson

Unless otherwise noted, all articles are written

by CRE Insight Journal Managing Editor Molly Looman © BOMA Georgia 2021

www.creinsightjournal.com

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Cybersecurity, Risk Management

Five Best Cybersecurity Practices for Properties and Companies By: Alec Burchett, BOMA Georgia Research from Gartner Inc. predicts that global cybersecurity spending will hit $170 billion by 2022. As this market grows, it makes sense to reason that the dangers in not observing proper cybersecurity habits are growing as well. To help combat these dangers, here are some of the 5 best cybersecurity practices for properties and companies from Fred Gordy, the director of cybersecurity for Intelligent Buildings, LLC.

1. Education

Whenever leaving an office or workstation, the computer should be locked and require a password to log back on. Even if only leaving for just a few minutes. If a computer screen is visible from a first-floor window, blinds should be closed when confidential information could be displayed.

4. Be Wary of Public Networks

Arguably one of the most important aspects of cybersecurity, education is a simple and easy way to avoid a lot of potential issues.

If a company is not properly educated on cybersecurity risks, issues will start to arise. These cyber threats do not just pertain to a potentially losing data but could also ruin customer relationships and place the company into legal trouble.

When working outside of the office, one should take precautions when using public networks. Anyone can access a plethora of a computer’s data simply by being connected to the same network. A simple and easy fix is to use a VPN when connected to public Wi-Fi to make the internet connection more secure. When connected to a VPN, a computer’s network connection becomes private through the VPN encrypting and masking the computers IP address, effectively making that computer invisible and untraceable.

2. Maintain Separate Accounts

5. Verify Emails

Everyone in a company or property should have their own individual accounts for whatever systems they may be using. Accounts to systems are often shared by members of a company and this makes it much easier for a breach to occur. All that needs to happen is that one individual loses a paper they wrote the account username and password on and then everyone’s information is at risk. Giving each employee their own password manager account such as LastPass also ensures privacy and a safety net for forgotten passwords. If everyone has individual logins stored in a secure password manager, that allows for multiple points of entry and recovery should a breach occur.

Obviously, most know that there is not actually a prince in Africa that recently came into a fortune and needs financial help to access it.

However, when one gets an email from their boss asking for their cellphone number, is it automatically registered as a scam? No, because people trying to steal information are very clever. In the example above, fortunately one can often look at the email address and see that it is fictious. It never hurts to slow down and make sure an email is legitimate before taking any action that is asked.

3. Secure Your Devices You never know who may be lurking around inside or outside of a building. Therefore, it is important that one always secures their devices, especially when working with confidential information.

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CRE Insight Journal • Special Issue • 2021

Unfortunately, this is a world where there is always something or someone trying to take advantage of someone else. However, when it comes to cybersecurity, simple education is the best defense and will keep one and their company out of harm’s way. Be sure to read the next piece in the series about common practices that you and your team may already be doing but need to stop right away.

Read About the Evolving Workforce

Learn about Tenant Communication and the return to office Understanding Tenant Apprehension in the Return to Office

A Guide to the Next in Commercial Real Estate

Some tenants are ready to return while others may have a few apprehensions about the building, their office and their coworkers. In this video, Kinsey Hinkson with Granite Properties discusses how to be compassionate to those needs and how to make your tenants feel comfortable returning to your building.

Scan to Watch Video

This guide is meant to aid commercial real estate professionals in their quest to find their next hire, build their culture, and expand their skill set. It is filled with articles and links to videos from experts across the industry about what is important today and what will be important tomorrow.

REPAIR. RESTORE. PROTECT.

Engineered Restorations is a specialty contracting company delivering restoration, repair, waterproofing, and protection services for structures of all types.

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STRUCTURAL REPAIR | RESTORATION | WATERPROOFING | PRESERVATION

Evolving Workforce Guide 225 Buford Drive, Suite A, Lawrenceville, GA 30046 770.682.0650 | er-inc.net

The face of commercial real estate is changing, and real estate professionals at all levels have a part to play in nurturing and navigating through that change. This guide tackles several workforce development challenges the commercial real estate is facing while also exploring areas for growth.

Scan to Read Guide

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Healthy Buildings, Risk Management

The Business Case For Resiliency in CRE By: Alec Burchett, BOMA Georgia

Resilience. Defined as the ability to recover back to a normal state of operation following an adverse event, resiliency is an essential consideration when it comes to commercial real estate. When constantly dealing with various properties, people, and natural events, things will occasionally go wrong. Following these unfortunate incidents, properties must snap back to an acceptable level of operation if they wish to continue to be successful.

John Scott with Colliers tells us that “resiliency is about creating plans that allows the normal routine to be able to accept shocks and stressors to its system.” When applied to commercial real estate, most will think of stressors and shocks as natural disasters that can raze a property. However, while this is true, there are many different aspects of resiliency a property can improve upon. Items such as financial resiliency, health and safety resiliency, and of course environmental resiliency are all items to be considered. These are all equally important, but here the focus will primarily be on the environmental aspects.

Building a Foundation When thinking about how a property can be more environmentally or physically resilient, first consider what can cause this need. Natural disasters do not always give a heads up. Too much rain can lead to severe flooding, causing damage and stranding individuals. Years of erosion on a building’s foundation can all culminate at a single moment and cause a collapse. Tornadoes can form, touch down and

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CRE Insight Journal • Special Issue • 2021

leave a path of destruction, and then be gone in less than an hour.

However, even with a heads up, these events can still cause massive amounts of damage. A couple design considerations can go a long way in helping a building bounce back from something like this. First, design, or retrofit, a property with the idea in mind that these events are out there and have the potential to happen to anyone.

Next, be adaptive. If an event has happened in the past, use that knowledge to inform future choices and preparations. Figure out the weak points in your contingency plans and how they could be improved. For example, think about how if a building was flooded, and all of the electrical mains were ruined and had to be replaced because of the water damage. Moving forward, the building could move these electrical units up off of the ground level in order to prevent damage.

Benefits of Looking Ahead If a building practices resiliency in these ways, it can see several significant benefits. First, the building or property will have an overall reduced risk level. These resilient upgrades to the building show that even in the face of a disaster, the building will persevere. For tenants, this will be hugely appreciated as they will be able to get back to work sooner and help get things returned to normal. Second, the building will experience reduced insurance rates.

With the reduced levels of risk, there is reduced need for an insurance company to charge higher amounts in order to cover potential damages. Finally, these improvements made to the building often end up paying for themselves within the first year of their installation. Buildings can save up to 90 percent on their insurance rates through these proactive upgrades according to Murray Greene. When saved, these new funds can be put toward these projects and prevent any additional out-of-pocket expense.

barricades such as seagrass and sand dunes can help better prepare the entire community for these issues that they face.

Improving man made options, such as extending a sea wall, can be helpful. All options that are available to these properties are viable and should be acted upon in order to be part of the solution.

Coastal Considerations

While coastal properties are one example of a group of properties that need to practice increased levels of resiliency, they are far from the only ones. Mountainous and northern areas experience increased levels of sub-zero temperatures and blizzards. The West is more frequently subjected to earthquakes causing damage because of proximity to fault lines. Properties in dry climates must deal with wildfires and the complete devastation that they can bring.

While these upgrades to a building’s overall resiliency are good for all properties, they are especially important and necessary for some groups more than others. A perfect example is coastal properties. While anyone, anywhere, can experience a flood or some other related disaster, coastal properties experience these issues on a seasonal basis every year because of their climate.

Coastal climates experience increased levels of rainfall, and sometimes a location being proximal to oceans where hurricanes form. This increased risk impacts these properties in many ways. John Scott explains how that last year, in the U.S. alone, there were over 20 billion dollars of losses due to climate and weather related disasters.

Putting the monetary implications aside, these coastal properties can also be impacted simply due to their location. The proximity of the saltwater can contaminate freshwater reservoirs and render them useless, while simultaneously eroding beaches and taking away potentially valuable land. For the properties that experience this, resiliency has to be thought of as more than just a preventative measure.

A Strong Future

All properties are unique in what potential threats they have to face, and therefore must be resilient in their own ways. John recommends that properties be proactive in the resiliency process. A little bit of extra expense now is much more favorable than huge expenses, potentially faced without an income stream, later down the road.

About the Author

Alec Burchett is currently a senior at Auburn University planning to graduate in the Spring of 2022. This past Summer he served as BOMA Georgia’s Communications and Strategic Projects Intern.

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Explore more About Resiliency Risk Mitigation for Coastal Real Estate

Coastal properties face a unique set of risks and challenges. In this video, John Scott with Colliers International walks through potential challenges and paths to solutions when it comes to risk mitigation of coastal properties.

He explains which threats property managers should pay the most attention due and gives a wealth of resources for property professionals to use to best prepare their properties.

Scan to Watch Video

Exploring Intelligent Development of Coastal Properties

Developments on coastal lands have their own challenges and opportunities. John Scott with Colliers International Management explains in this video the concept of intelligent development and the importance of public/ private partnerships to keep economic drivers going.

Scan to Watch Video

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CRE Insight Journal • Special Issue • 2021

Leadership

New Inclusive Leadership Certificate Program Inclusive leadership is essential for success and organizational growth.

Through this certificate program, you will build the mindset and skill set that is necessary to truly be an effective, inclusive leader. Today’s leaders serve and inspire others by fostering an environment that embraces diversity. Through a combination of case studies, research, theory, and interactive exploration of the competencies necessary for success, the Inclusive Leadership Certificate Program equips individuals with the tools and resources necessary to thrive both personally and professionally.

Emotional Intelligence, Nov. 18, 1-3 PM ET

The Inclusive Leadership Certificate Program features a series of four, two-hour, interactive webinars designed to help individuals build skills that are essential to become inclusive leaders. Program topics include:

Empathy has become a leadership buzzword, and yet, that’s only one facet of emotional intelligence mastery. Understanding how to read and handle our own emotions, while functioning from our intellect is hard enough. Learning how to “read the room” of others and coach them to emotional intelligence is yet another leadership skill that is essential for success in the 2020s. Marrying emotional intelligence with becoming a powerful creator of the world you want to live in through the judicious use of language will illustrate your effectiveness, influence the experience others have with you, and help you see thrive in a complex environment. Coaching others how to do the same will make your team irresistible and your company a magnet for talent.

Generational Fluency – Nov. 11, 1-3 PM ET

Intentional Culture Creation, Nov. 19, 1-3 PM ET

With the fast pace of change in American society, each generation has grown up in a different world, resulting in social and cultural differences that shape mindsets and expectations. Without the right understanding, these perspectives can collide and cause conflict, even when everyone means well, and wreak havoc on workplace morale and bottom-line results. In this foundational and interactive session, theoretical, historical and practical insights will be leveraged to present a high-level view of the generations in the workforce and how to bring them together for greater understanding – and more effective working relationships.

Intercultural Competency – Nov. 12, 1-3 PM ET

Our personal backgrounds influence our perspective. Among a wide spectrum of backgrounds within the workplace, it’s no wonder different perspectives can sometimes cause conflict or misunderstanding … even when everyone means well. It doesn’t have to be that way. With the right understanding, our different views can serve as our greatest strength. In this session, participants will learn how to break down barriers that divide and build up awareness that unites and empowers all people to create a more inclusive and innovative future.

Belonging, a sense of fitting in, is a basic human need that, according to Maslow’s Hierarchy of Needs, is necessary before self-esteem and reaching full potential and optimal performance. Among a diverse mix of perspectives in the workplace, it’s challenging to create a culture where all people belong and are empowered to thrive yet strive towards a common goal. In this session, you will learn how to design a culture conducive for diversity of thoughts, backgrounds, and experiences while ensuring a shared language and expectation set, and movement towards a common goal.

To register for the Inclusive Leadership Certificate Program, visit https://creinsightjournal.com/education/ or scan the QR code below.

Think Ahead with the Emergency Preparedness Guidebook BOMA International’s Emergency Preparedness Guidebook: The Property Professional’s Resource for Developing Emergency Plans for Natural and HumanBased Threats is valuable resource for the creation and longevity of emergency planning.

the reader through the phases of emergency management. From planning ahead to the active response and response, this guide takes property professionals step-by-step to ensure a quick and lasting recovery.

The guide also includes vital information about Whether a property professional is taking over the communications plans and checklists a property with new natural risks or updating necessary for an effective resiliency strategy. their current properties plan, this guide can provide insights for a multitude of emergencies.

Not only does the guide cover accidents such as fires, elevator outages and public health emergencies, but it also covers large-scale emergency planning such as terrorism, bomb, active shooters and workplace violence.

The emergency preparedness guidebook walks

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Leadership

Four Ways to Be An

Empowering Leader

By: Molly Looman, BOMA Georgia

Empowering employees, team members and even tenants can make

a whole system work better. When people feel empowered they are more likely to want to work and enjoy their work. However, creating this type of work environment requires leaders to take a step back. Both team members and leaders will need time to adjust to new methods, processes and responsibilities. Here are a few steps and practices that are most commonly seen amongst empowering leaders.

Listen Being approachable is one of the first steps to being able to empower a team. People feel better when they feel like their concerns are being heard. Whether it is a tenant maintenance issue or a concern of a staff member, practicing active listening can make a huge difference.

It is also important to create those opportunities for listening so that people do not feel they are inconveniencing you or that you are not receptive. Perhaps is a message box or office hours, but create a space where people feel comfortable voicing their concerns or thoughts. Close the loop on these conversations so that people can see the impact of their thoughts.

It is also important to be honest. Team members can often tell if they are being left in the dark, and that does not improve job performance nor instill a culture of trust. Be clear about your expectations and listen to how your employees respond to adversity or change. This can guide your leadership direction and help identify the pain points in your team member;’s workday. an empowering leadership style is about supporting the members of an organization. Make sure that the lessons and insights being gained from listening are not forgotten and instead acted upon.

Ask for Input Leaders may sometimes feel as though they need to make a majority of the decisions with little input. They may think that this is appropriate and puts the proper accountability on them and shows their team or tenants that they are living up to their job description. However, this can make a team or group feel as though they cannot make a meaningful impact.

This can also be applied during hiring or performance reviews. Make sure the team member has a clear understanding of their role and responsibilities. Ask them if they feel like they have been performing any major tasks outside of that role. Find out what resources they wish they had and what tools would make their job easier. Not only will this make an employee feel heard, but it could also lead to tangible changes in your organizations culture and workflow.

Consider asking for input on decisions no matter how small or big.

Create opportunities for team members to give ideas and create a diversity of thought by widening the pool of opinions. If their suggestion or input is selected, support that employee and their leadership. This will boost their confidence and create a culture of collaboration.

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CRE Insight Journal • Special Issue • 2021

Create Accountability Teams and organizations like accountability because it keeps the train on the tracks. Having defined roles makes people less confused and creates clearer lines of communication. Having team members or tenants be involved in decisions or be given projects gives them a sense of accountability and purpose. It is also important for the leader to be accountable for the conversations and actions they are involved in.

There is a careful balance at play when creating these systems. It is important to not overwhelm team members or burden them with projects or decisions outside of their scope. Be sure to be clear about what are the leaders’ responsibilities and what are the responsibilities of team members.

Employees feel empowered when they feel they have a sense of autonomy with their work. They also want to feel like their job aligns with where they are in life. This could mean their values, their purpose, their passion or what they think they can do to make a difference.

It is up to the leader to create opportunities for employees and team members to feel competent and connected to their role and responsibilities.

Let Go and Create Confidence Delegating tasks, asking for input and creating lines of communication can feel uneasy for all parties, but instilling confidence in tenants, team members or individuals is key to an empowering leadership style.

Success should be recognized and failure should be evaluated and discussed in a way that does not discourage but give the ability to improve.

Employee development is a key part of creating a healthy and effective workplace. Team members will appreciate the mentorship and learning opportunities. It can be a chance to build trust and create a relationship with your employees. This could lead to less turnover and long-term success for members of the team. Investing in professional development early in the person’s career, especially if they are new in the workforce, can help them generate a greater understanding of their role and become more independent and effective. It will also connect them to your organization and make them feel like they are a part of a greater group. This is a factor that is becoming increasingly important in younger generations.

Creating an empowering work environment is all about giving people the freedom and tools to do well at their job. It takes a strong leader with a clear vision and culture of trust throughout the property or organization, but the end product can be worth the journey to get there.

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Leadership, Tenant Experience

What does a Successful Tenant Relationship mean to you?

Over the past few years, the tenant relationship and communications strategy has become even more at the forefront. Tenants have relied upon property teams to alert them of updates, provide information for their health and safety and be collaborative partners on their return-tobuilding planning.

CRE Insight Journal asked property professionals from around the industry about what a successful tenant relationship means to them.

We hope this inspires discussion on the continuing evolution of this relationship and sparks ideas for the new ideas and innovations.

The team has consistently solved problems on behalf of the tenant, and will be rewarded with a sense of loyalty.

Todd Mitchell Director of Property Management Bridge Commercial Real Estate

A successful tenant relationship means partnership. Both the building team and customers work collaboratively to enhance the customer’s experience and maximize long-term building value.

Natalie Tyler-Martin, Regional VP-Asset Management Duke Realty

A successful tenant relationship is based on multiple points of connectivity by us with our tenant partners with as many members of our property team as possible.

This allows us to know our tenant partners in a way that promotes maximum collaboration and therefore enables us to anticipate their needs and wants as best as possible.

Our relationships with our customers are successful when they factor more than just economics and location into their leasing decisions.

Retaining tenants when they have so many other options or having a few excitedly return after leasing somewhere else speaks volumes to the value a good property manager and a good property management team add to our industry.

Macky Guilherme Director of Property Management Capital Associates

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CRE Insight Journal • Special Issue • 2021

Bob Six Chief Executive Officer Zeller

Simply, a successful tenant relationship is a partnership in which, as the property manager/owner, we provide an environment which allows our customers to focus on their core business and supports them in their quest for talent. In return, our customer stays with us through their lease term and beyond. It is rewarding watching our customers thrive and knowing we played a small part, doing what we do best.

Laurie Harper Director of Operations, Atlanta Cousins Properties

A successful tenant relationship means moving beyond the transaction and truly partnering to deliver the best possible workplace to building occupants.

That means communicating and learning together, as well as with the building owner.

Phil Mobley Director of Occupier Research Avison Young

From sustainability to accessibility to smart technology, the best property managers anticipate and deliver on the most pressing and profound tenant demands – and they do so meaningfully, enthusiastically and earnestly.

Benjamin Shinewald President and Chief Executive Officer BOMA Canada

I know I have a successful tenant relationship when tenants look to me as the ‘goto’ person, the person they know will take care of issues they may have, I get a smile when I see them in the corridor or in their suite, when they understand even when I give them bad news. These things happen when you have open communication with them, are transparent, consistent and service oriented.

Becky Hanner Commercial Real Estate Executive Hanner Commercial Asset Services

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Tenant Experience

Three TOPICS ESSENTIAL TO THE TENANT SATISFACTION SURVEY By: Molly Looman, BOMA Georgia Tenant satisfaction surveys are an essential tool for property managers looking to improve their properties. Surveys can reveal gaps in the tenant experience, unknown maintenance challenges, or areas of opportunity. The data gained from these surveys can help property teams improve spaces and stay occupied.

Here are the three topics that should be addressed in your tenant satisfaction survey.

Maintenance Many tenants may have a strong feeling about the maintenance process in their building one way or another. The tenant satisfaction survey is a great place to identify repeating issues or confirm that a system is working well. Asking tenants if they have been satisfied with their maintenance experience is essential.

This is also a time to engaged the building engineering staff in the creation and review of a tenant survey. There may be a new system they want feedback on, or they may benefit from hearing about different tenant pain points. This could lead to creative problem solving that could benefit the tenant and the buildings.

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This is also the opportunity to ask about the tenant’s experience with the work order system. Whether it is paying rent or requesting maintenance, getting feedback about your tenant portal can either ensure its running smoothly or uncover a system issue. This is an easy way to double-check a system in your building is working as expected.

If the tenant provides constructive criticism and the same issue is seen multiple times, that may be an opportunity for growth and re-evaluation of a certain system’s operations. If the feedback is consistently positive, this may be a great place to ask for a review that can be publicly shared. Make sure to review results with maintenance and building engineering staff so that they can offer insights on the comments and coordinate a plan moving forward.

Leasing An anonymous tenant satisfaction survey is a great place to ask tenants what they want to see in the property. Perhaps there have been needs or desires that they have not shared with the property team before but asking directly may provide more results.

Ask about what amenities might be worth a rent increase or what their dream space might look like. Ask them what their priorities are whether it be environmental, convenience, or price. Asking direct questions that leave space for longer feedback will help property teams identify the long-term needs of the tenants in their building.

After the COVID-19 pandemic, surveys became extremely useful in figuring out tenant’s return-to-work plans, their desire for extra cleaning, their ability to pay for enhanced air quality or surface treatment and other health and safety factors that affect the building and the tenants.

People With so many plates spinning, it can sometimes be difficult for a property manager to keep up with the tenants’ satisfaction given the multitude of staff that works on a property. A tenant survey is a great way to gain feedback, not only on the staff that maintains the property but on the property management team itself.

deciding performance, they can validate a team member’s success.

This can also help advise your staffing needs. Maybe the results will indicate you are over or understaffing a property. Maybe they will indicate the need for a new position like a receptionist. It could also show a need for a change in workflow or communication if tenants feel their requests are not being dealt with in a timely manner. While not all the feedback will be actionable on the hiring front, it can be good to keep track of sentiments surrounding that topic over a number of years.

Helpful Hints What you cover in the survey is just as important as how you ask it. Shy away from yes or no questions and phrase questions on a disagree to agree sliding scale. If it is a yes or no question, consider having a text box for longer feedback or asking open-ended questions.

Find out if there are issues with response times, efficiency, or even friendliness. There may be a process that could use a review. Overall, the purpose of the tenant satisfaction survey can help identify if the management is providing a positive experience and if the level of communication is where it needs to be.

Remember to keep the length of the survey and the frequency of the survey reasonable so that participants fill it out completely. Consider using incentives like a raffle or a gift card for participants that complete the survey. The larger the sample size, the more accurate a read a property manager will get on the state of their building’s management and operations.

This is a great tool for finding out if the property team needs to spend more time in the building and whether or not your tenants feel your presence. As a leader, you can use this tool to discover the extent to which different property managers are achieving their goals at their properties. While tenant surveys should never be the sole factor in

Be sure to make sure the survey requests feedback on actionable items while leaving a comment section for other thoughts the participant my have. You don’t want to request feedback on something that is unchangeable. An effective survey requests actionable information that helps participants feel heard.

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17

Advocacy

Advocacy Days: Planning, Participating, and Following Up By: Owen Kavanagh, BOMA Georgia

Advocacy days are key events that allow individuals and shared interest groups to lobby legislators directly. Associations, nonprofits, businesses, and concerned citizens use them to let their representatives hear their voice and learn their constituents’ positions. Advocacy days involve careful planning, patient execution, and an attentive follow up.

Setting Up an Event Space Before your advocacy/lobby day can begin, it must be planned. You cannot arrive at your local legislature with a large group and demand a meeting. The process is different state by state, but all of them involve research, communication, and patience.

Check your local legislature’s website to find any information on hosting events at the capitol building. Some states have this information available online, such as Ohio, Texas, and Georgia, who have event information available through their building administration websites. Arizona goes a step further. They use a web-form to screen prospective events, and this process can be expedited depending on the event’s needs. Some states have different requirements for hosting events, such as California, which requires a legislative member to sponsor your event before it is approved.

Setting up an event at your state legislature may require nominal fees in renting the event space, AV equipment, tables, podiums, and other associated materials. These events may also require security, such as state troopers or local police officers, whose fees are based on group size. Make sure to find all rules and regulations regarding events and consider calling the Clerk of the House for your state legislature to

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find more information and resources.

Preparing Your Advocates Bringing and preparing a group to speak to legislators is a great way to get your issues at the forefront of an elected official’s mind.

Preparing your advocates on what to speak about, and how, can be the difference between the success and failure of your lobby day.

Ready talking points for your advocates. Make sure your group knows them well. Too much information can muddle an issue and keeping a tight focus will help get your point across and advocate to legislators. Be sure to explain the typical environment at the capitol to participants. Many of them may be nervous, and this can be mitigated by communicating how the legislature works and your group’s role in it to participants.

Talking points and fact sheets will enable your advocates to speak with the backing of strong statistics and information. If you are a trade organization, these could be the economic impact of your members. If you are a business, this could be the impact you have on the local economy, your environmental savings, or even what you are doing to help the legislators constituency.

Have everything your participants will need to engage with their legislators. This will help participants feel prepared and ready to speak with their elected officials and give them the tools to advocate not only for themselves, but for your organization as well.

Other Preparations Preparation is one of the keys to a successful advocacy day, but the day does not rest solely on speakers and meetings. Planning the logistics of your lobby day is extremely important, down to the smallest details.

How will your participants get to the capitol building? What will they eat during the day? What will the schedule be? Who will speak at the event? Who will your group speak with? How will you follow up? All these questions and more go into the planning and preparation of an advocacy day and answering them will give participants the tools to advocate at the capitol. A few other considerations are: •

Consider your primary goal. Are you networking? Raising group awareness? Actively lobbying?

•

Develop a budget for the event space (equipment rental, security, etc.)

•

How often will you have an advocacy day? A prolonged government affairs strategy is always better than only addressing emerging legislation that affects your group.

•

Help your members become comfortable. Brief them on everything they may need for the day, such as event proceedings, decorum, attire, talking points, and how to navigate building security.

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•

Make time to take pictures. This can be for marketing material, memorialization for the members, and more. Going to the capitol is an exciting event, and this may be participants first experience in the legislature!

•

When will your event occur? Time your visit to when legislators have space for meetings, but make sure the legislature is in session. It is hard to advocate in an empty building.

•

Encourage participants to wear something uniting them visually, such as pins or clothing specific to the industry (like cowboy hats for an agricultural group or blue tops for realty groups). This will help in finding people and giving the impression of a large, well organized organization.

•

Do you have a lobbyist group already? If so, include them in the planning and development of your advocacy day.

Executing the Event There are many questions to ask in preparation for an advocacy day. Is it themed? Are there any pieces of legislation you will speak on? These questions need to be answered beforehand, but executing an advocacy day takes preparation and knowledge, and the knowledge must be put to good use.

Make sure participants have their lobbying packets, which can include talking points, scripts, data sheets, and more. These advocacy packets should be given out early and gone over in detail. Answer all questions from attendees.

Consider your lobby day goal. Is the purpose networking, building brand recognition, or lobbying on a specific issue or legislation? When forming a relationship, leverage your participants expertise to aid elected officials and their staff.

Formats

“Lobbying provide members of Congress, state legislatures, and city council people with the information they need to make the best decisions for their constituencies”2.

What is the format of your lobby day? Is it online or in person? This distinction did not exist a few years ago, but it has come about in the face of COVID-19 restrictions, and online advocacy days may be here to stay.

The greatest advantages offered by an online lobby day are mobility and accessibility. Rather than physically going to a capitol building and reserving space or the other logistical needs of the event, you can run the advocacy day from the comfort of your home or office, and this extends to participants as well. Travel becomes a non-issue, and breakout rooms can enhance discussions between participants and speakers immensely. However, there are downsides.

Paying attention and remaining engaged can be difficult online, and this is especially true in a home office or other distracting areas. Another consideration is to make sure your speakers have experience with an online platform. Even the most electrifying presenters can struggle in a new setting.

Are your members tech-savvy enough to navigate a web-based advocacy day? Are physical aids a major part of your presentation? An important consideration is whether your messaging can be presented in an online setting. Peanut planters regularly give Peanut Butter and Jelly Sandwiches at lobby days to showcase their crops, but this changes when moving to an online advocacy day. Special considerations are needed to translate this into an online format, such as sending PB&J kits to legislators, and this must be addressed when planning.

An in-person advocacy day may be more challenging logistically, but it is a tried-and-true method for lobbying your legislators. Elected officials are more likely to meet with their constituents, especially a large group of them. In 2015, 94 percent of congressional staff said that “in-person visits from constituents” would have “some” to “a lot” of influence on an undecided lawmaker1. Meeting in person allows legislators to associate your participants face, voice, and frame to the well-researched information presented to them.

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Get your stance and expertise known, and legislators may call you up the next time an issue in your wheelhouse rolls along.

Building brand recognition is integral in a long-term advocacy plan.

Appearing as a well-organized group and speaking intelligently and coherently will go a long way. Wearing similar clothing or a specific piece of clothing (such as a button) can help, and remember to take pictures for marketing and social media!

Advocating specific issues requires similar preparation to networking, but your organization should craft a specific position and be prepared to ask legislators where they stand on that issue. Ask for a specific action such as voting one way or the other, meeting with your group later, or sponsoring a bill or ordinance.

Be direct in what is asked, and honest when answering any questions.

Honest, useful answers will go a long way in building trust between your group and officials. Whether it is building brand recognition, networking, or advocating for an issue, there is much to remember.

Here are a few tips to help your lobby day at the capitol: •

Be direct and honest when speaking; clearly state your position.

Your trustworthiness and expertise are some of the greatest tools in lobbying, use them.

•

Use your advocacy materials. Refer to prepared facts and statistics and use anecdotes to aid your conversation. This will help officials understand the personal ramifications of the bills or issues you are addressing.

•

Ask for explanations when needed, and have the officials clarify their position.

Your Advocacy Day

•

If they ask a question, answer honestly and completely. Give them all the facts you can, and if you don’t have an answer, offer to find one.

•

Thank them for meeting with you and be cordial.

Advocacy days do not come from nothing. They are built on plans, research, and communications. They are executed with commitment and calmness. They are followed by careful reflection and relationship building. Advocacy days are the best way for citizens and shared interest groups to lobby their elected officials, but they take preparation, execution, and follow-up. Building an advocacy day takes time, and the best time to start is always yesterday. Consider completing a lobby day this year. You may find it more effective and rewarding than you expect.

Immediately After There are a few things to remember immediately after an advocacy day.

First, be sure to pay all bills for space usage, catering and other event fees. Second, follow-up with each participant. Third, evaluate and reflect on your lobby day and plan ways to improve for next year.

Sources

Make sure to follow-up with each participant. From legislators and officials to your participating members, your follow-up can give both unexpected gains and begin fostering important relationships.

2. National Association of Social Work, Lobby Day Tool Kit

Following up with participants can involve many things, such as surveys on the day, or asking them to log their interactions with legislators. If there is a particular issue or bill your group advocated for or against, finding out how legislators interacted with that issue can help tailor further communications and advocacy days.

Contributions

1. Fitch, Goldschmit, and Cooper, Citizen-Centric Advocacy: The Untapped Power of Constituent Engagement

3. Jerald A. Jacobs, Association Law Handbook, 2007

Insight from Katie Roberts, Fiveash-Stanley

Did the legislator support one part of the bill and not another? Were they apathetic or engaged? What response did the lobby day elicit from them? What about their staff? These are all important questions that you can ask your participants, asking for feedback before the advocacy day begins can help them formulate answers as they participate.

Further Contact Keep in touch with the people you meet at an advocacy day. Elected officials and their staff are your greatest chance to affect policy change.

Send thank you notes and invitations for further contact. Legislators and their staff can be invited to conferences, receptions, industry meetings, and more. Event attendance is an excellent way to introduce legislators and their staff to industries and organizations, and it can help officials understand the groups they impact better. So long as the event is widely attended (>25 people expected to attend), a legislator can be invited and given free admittance. Both the U.S. House and Senate have rules on gift giving, but be sure to consult with your local laws or your lawyer on what can and cannot be given to legislators.

Remain a resource to legislators. Don’t just ask for aid or policy positions, help them stay informed and be friendly. Don’t be the person they dread calls from. This will encourage them or their staff to pick up when you call, or even call you when a piece of legislation under your expertise hits their desk. Being honest and upfront about the issues, and explaining as best you are able, will encourage Legislators and their staff to return the next time this legislation is on the agenda.

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Design & Construction, Wellbeing

Infection Control and prevention during Construction By: Paul Gentile, Shalom Patel, Siyeh Gretzinger and Aaron Milloy Environment of Care is a fundamental domain of the infection prevention scope of practice. Infection prevention programs are responsible for recognizing and monitoring the elements of a safe environment including assessing and reducing the infection risks of design, construction and renovation that impact healthcare settings.

Infection Preventionists are utilized as consultants, collaborators, and enforcers to provide best practice guidelines and recommendations to ensure quality and safety within a clinical setting during these projects. Industrial hygienists can also serve in a similar capacity in regards to construction inside and outside of healthcare. Developing a team of key stakeholders including Infection Preventionists, industrial hygienists, safety officers, engineers, architects, project managers, contractors, and construction workers lays the foundation for a successful blueprint.

Pre-Construction Prior to the start of any construction project, no matter the size and scope, it is important to incorporate infection prevention standards and, where possible, consult with Infection Preventionists or Industrial Hygienists to identify the potential infection risks during and after construction. Conducting a pre-risk assessment is an important step not only in the healthcare industry, but any setting where individuals are present during and after project completion. This assessment provides support structures that identify infection control, air quality, utility requirements, noise, vibration and any other hazards applicable to create an environment of care that promotes prevention and control of airborne and waterborne contaminants. This is necessary because microorganisms dispersed during construction projects have been documented to cause infections. Dust contamination, and potential dispersal of fungal spores, from construction and renovation projects, account for approximately half of all healthcare-associated Aspergillus outbreaks (1). Water distribution systems are also an essential part of the environment of care, and any project affecting these systems should establish proper precautions, as bacterial and fungal contaminants have been found in drinking water as well as aerosolized from construction activities (2).

An essential next step in the planning process is an Infection Control Risk Assessment (ICRA). This is an important method for assessing and preventing all hazardous risks to those who will be in the vicinity of the construction project (3). Following this risk assessment various interventions and monitoring programs can be developed and put into practice to continuously prevent and assess the airborne and waterborne hazardous risks while the construction project is taking place. Interventions can include containment barriers, personal protective equipment, air filtration, negative airflow ventilation, and debris removal (3). Use of an ICRA is beneficial in the assessment of the type of interventions necessary for a project.

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Another significant component prior to construction and renovation, is the design planned for the space(s) being completed. How the space is designed, the materials used, as well as the type of air and water systems, are all relevant parts of preventing infections in individuals that inhabit the space after it is built. Studies have shown building-associated infections have been attributed to the design and maintenance of heating, ventilation, and air conditioning (HVAC) and water systems (2, 4). Other features such as the characteristics of wall surfaces and ceiling tiles, type of flooring, sink and faucet design, as well as the placement of hand hygiene soap and sanitizer dispensers are all important parts of the design process that can help prevent infections (3).

Mid-Construction During the mid-construction phase, it’s important to continue to monitor for any risks that could potentially compromise the environment. As part of the development of the ICRA, risk mitigation strategies should have already been discussed to prevent the spread of any waterborne and airborne biological contaminants. Depending on the length of the construction projects, contractors will work with the Infection Preventionist and construction team to develop a timeline based off of a phased approach. During this period, modifications may be made to contractor requisites and to the ICRA created during the pre-construction phase.

Requirements for long-term construction projects will entail constant evaluation of the area to ensure safety standards continue to be met.

Barriers will consist of more rigid material such as a hard plastic or sheetrock. Contractors should also make sure that the barriers are sealed and intact to prevent dust and contaminants from escaping the work site. Food and drinks should not be at the construction site as they increase the risk for insects and pests and exposure to potentially hazardous substances (i.e. chemicals) that are being used. Standard wet or sticky walk-off mats should be applied at construction entrances and exits to reduce the spread of dust and debris. These mats should be changed daily or when the mats are no longer able to capture dust and debris.

Depending on the ICRA matrix, contractors may also be required to wear certain personal protective gear such as a coverall and shoe/ hair covers while working in specific areas. For construction projects being performed in high risk areas, personal protective equipment (PPE) will be important to prevent the spread of any biological/ airborne contaminants. Contractors should also have clean PPE readily available on site to prevent re-use of contaminated PPE. For ventilation purposes, a high-efficiency particulate absorbing (HEPA) filter or an air scrubber may be used depending on the ICRA classification of the construction project. These pieces of equipment

should be checked on a daily basis while construction is ongoing.

Filters should also be changed when there has been accumulation of dust/debris noted. To ensure that the filters and HEPA machines are working appropriately, the contractors should also have a way to measure that negative airflow is being maintained at the project site. The best alternative to monitoring this is to have a manometer reader, which can tell an individual if the negative pressure is being maintained according to safety standards. This will ensure that dust/ debris is not blowing out of the construction site to adjacent areas. In addition to making sure negative air flow is being maintained, ceiling tiles should always be in place when not in use.

Lastly, in terms of water management and plumbing, many construction sites may have existing piping that is not being used.

If the project is going to be long-term/prolonged, it is vital to flush the pipes per the facilities water management policy to prevent the spread of Legionella and mold [7]. If the facility has a water management engineer on site, Infection Prevention, the industrial hygienist, or contractor will discuss mitigation solutions to prevent the spread of waterborne contaminants while the construction is ongoing.

Post Construction Upon completion of the construction phase, the area will need to be reviewed, cleaned and prepared for occupancy. Teams involved during the project including but not limited to: contractors, environmental services, and facilities management, should all participate in completing the final steps.

The first step following completion of the project should be conducting a walk-through with the key stakeholders [5, 6]. This will serve as a final inspection to ensure the project has been completed in accordance with all federal, state, and local regulations [5].

Contractors should be responsible for cleaning up dust and debris, as well as any tools and equipment used during the construction.

Any barrier walls will need to be removed and the area disinfected [5]. Water lines should be flushed to expel any leftover debris and sediment accumulated during the construction phase [5]. In addition, the HVAC system should be tested prior to occupying the building to ensure proper functionality [5]. During this test, vents and ductwork should be thoroughly cleaned to remove leftover waste product [5]. All newly installed furniture and equipment should be evaluated and deemed safe. Fire extinguishers, smoke detectors, and any additional electrical equipment should also be tested to ensure proper functionality [5]. As a concluding step, environmental services personnel should perform a terminal deep-clean prior to occupying the new space [5, 6].

Conclusion The role of infection prevention in construction and renovation projects allows for multidisciplinary collaboration and improved understanding of the relationship between the environment and infection by all parties involved. This helps ensure safety standards are being followed and minimizes the overall risk of infection for future occupants.

References 1. Kanamori, H., Rutala, W.A., Sickbert-Bennett, E.E., Weber, D.J. (2015).

Review of Fungal Outbreaks and Infection Prevention in Healthcare Settings During Construction and Renovation. Clinical Infectious Diseases, Volume 61(3). P433–444. https://doi.org/10.1093/cid/civ297 2. Bartley, J., Olmsted, R. (2009). Water Systems Issues and Prevention of Waterborne Infectious Diseases in Healthcare Facilities. In Boston K.M., et al, eds. APIC Text.

3. Bartley, J., Olmsted, R. (2009). Construction and Renovation. In Boston K.M., et al, eds. APIC Text.

4. Bartley, J., Olmsted, R. (2009). Heating, Ventilation, and Air Conditioning.

In Boston K.M., et al, eds. APIC Text.APIC Text of Infection Control and Epidemiology. 3rd ed. Washington DC: Association for Professionals in Infection Control and Epidemiology, 2009. pp.106-5.

5. Moore, B., 2015. The Infection Preventionist’s Role in Construction and Renovation: Before, During and After. [online] Infection Control Today.

Available at: <https://www.infectioncontroltoday.com/view/infectionpreventionists-role-construction-and-renovation-during-and-after> [Accessed 19 August 2021].

6. Jointcommission.org. 2021. Infection Control Considerations in Construction Projects. [online] Available at: <https://www.jointcommission. org/resources/news-and-multimedia/blogs/on-infection-preventioncontrol/2019/10/infection-control-considerations-in-construction-projects/> [Accessed 19 August 2021].

7. “Reopening Buildings after Prolonged Shutdown or Reduced Operation.”

Centers for Disease Control and Prevention, Centers for Disease Control and Prevention, 22 July 2021, www.cdc.gov/nceh/ehs/water/legionella/buildingwater-system.html.

About the Authors Paul Gentile, is the 2021 Greater Atlanta APIC Chapter 25 Board Secretary and Sr. Infection Preventionist for Emory University Hospital Midtown in Atlanta, Georgia. He has over 16 years of clinical experience in healthcare and over 5 years of experience working in the Infection Prevention field. He has research focusing in areas of Public Health, Behavioral/Clinical Psychology, and Ophthalmology.

Shalom Patel, is the 2021 Greater Atlanta APIC Chapter 25 President and Infection Prevention Manager for Piedmont Healthcare in Georgia. She has over 14 years of experience in healthcare including 9 years as an Infection Preventionist. Shalom worked in public health at the local, state, and federal level prior to joining Piedmont. She has an educational background is in health sciences and epidemiology.

Siyeh Gretzinger is an Epidemiology MPH graduate from Emory University who works as an Infection Preventionist at Emory University Hospital Midtown. In her role, she works with her team to mitigate the effects of COVID-19 and reduce the risk of hospital-acquired infections. Previously, Siyeh worked conducting epidemiological research, developing and evaluating statistical models, and implementing quality improvement interventions to enhance patient care in the outpatient setting.

Aaron Milloy is an MPH graduate from Emory University Rollins School of Public Health. He currently works as an Infection Preventionist at Emory University Hospital Midtown in Atlanta, Georgia. Currently he is the Infection Prevention lead for the facility’s Clostridium difficile hospital acquired infection initiative.

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Design & Construction, Preventative Maintenance

Structural Inspection and Repair: Find it, Fix it

By: Owen Kavanaugh with contributions from Evan Moore, PE, SE, Engineered Restorations Inc. and Scott Weiland, PE, SE, Innovative Engineering Inc Structural inspection and repair is an extremely important topic that has come to the forefront of many people’s minds, both inside commercial real estate and out. Building materials require regular inspection, maintenance, and repair, regardless of their building material. Structures require regular supervision, so here are a few things to look out for and some solutions.

Water Water is one of the most common causes for building damage. “The number 1 enemy is water,” explained Scott Weiland, PE, SE, with Innovative Engineering Inc. “With regards to degradation, it can cause mold and indoor air quality issues, as well as corrosion, rot, and it can provide a breeding ground for subterranean termites.” Wood, steel, masonry, and concrete; water wastes anything away given enough time.

Working around and through water damage is a constant and ever-present concern for buildings and structural engineers. “Water intrusion makes up 40 percent of all building related problems, 70 percent of all construction litigation and most structural issues.”

Weiland added. All building materials are affected by water, and these effects must be regularly addressed and planned for.

“Ninety percent of water intrusion problems come from 1 percent of the building exterior,” Weiland explained. “And that’s usually terminations and transitions.” These small portions of buildings can cascade into large and expensive problems. Getting your building waterproofed, and waterproofed correctly, can go a long way to protect against water damage and intrusion. “99 percent of water

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intrusion problems are attributable to human error,” added Weiland.

Even the most hydrophobic of buildings, being able to spot water and other damage is paramount to addressing these issues in a timely fashion. Regular inspections help with this, and structural engineers can aid enormously in the repairs.

Wood Water is especially damaging to wood. Rot and degradation can cause serious and dangerous changes to wooden structures and supports. Moisture content over 20 percent can lead to rot, and a moisture content above 35 percent requires replacement, as the wood is too degraded to save. Water content can be measured using probes, coring, and moisture meters. Water degrades wood severely, but a little bit of moisture can encourage termites to take up residence and devour the wood.

Termites have been found in every state besides Alaska, and they are a horrific pest that can annihilate wooden structures and supports.

These insects can penetrate an opening as small as 1/32” and are a constant concern. Even the seasons cannot kill termites, they nest below the frostline and await their next opportunity to infest your building. Once infested, termite eaten wood must be replaced.

The first step to a wooden beam repair is reinforcing the area the wood supports. Next, any rotten wood must be fully removed until strong, unaffected wood is reached. Mic together a wood filler solution and apply it to the affected area. Let the filler harden, then file and sand it to match the surrounding wood. Finish it with some primer and paint, and have the work inspected by a third party.

Steel Steel is another major building block in buildings and construction. Fatigue and water are the most prevalent sources of steel damage. Fatigue is the wear and tear the steel goes through as loads shift around on it. Think of a paperclip, if you keep bending it one way and the other, it will eventually break. Steel functions similarly, and fatigue can lead to weakness and breaks in the structure.

Fatigued steel needs to be reinforced or replaced, especially if the steel is load bearing and important to the structural integrity of the building.

Water is a major concern with steel. Water corrodes steel with rust, and unaddressed rust can lead to section loss and structural deterioration.

Surface rust above 10 percent can lead to section loss, and should be fixed as soon as possible. Rust expands 5 to 6 times its volume and can appear much worse than it is because of this.

Some rust can simply be brushed off, at which point a new rust and corrosion resistant coating will need to be added. Rusted steel, may require patching or replacements, depending on the amount of material lost.

One of the ways to repair the cracks caused by fatigue can be repaired with plates, brackets, and stiffeners. These can be attached via bolts to either side, then cleaned and tensioned. This is followed by a primer can coat of paint to keep out rust, and the location of the fix should be documented for future inspection and repair.

Full Exterior Restorations | Coating and Sealants Concrete Repairs | EIFS/Stucco Masonry | Expansion Joints Parking Deck Repairs Deck Coatings Leak Detection

WE FIT THE JOB

Masonry Masonry and brick make for marvelous and intricate walls, but they face a number of issues due to thermal expansion and water intrusion.

As bricks expand and contract as with weather changes, hinges can form. Hinges are cracks in masonry where wall begins to sheer off due to thermal expansion, often occurring around corners or between façades. Bricks are smallest after being fired and expand through their lifespans from absorbing moisture.

This moisture can cause large damage and deteriorate the masonry in the façade. Water can freeze inside the brick and cause spalling (where fragments of the larger solid body fall off). Trapped moisture can also expand by becoming a vapor, growing 1500 times in volume and applying around 4 pounds per square inch (PSI) of pressure inside the brick and masonry. Osmosis is another issue water can cause in masonry. When absorbed water evaporates, it can leave dissolved mineral salts which crystallize and expand in volume at 3000 PSI.

FROM TOP TO BOTTOM

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770-448-8888

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Bricks can be inspected visually, but they must be viewed internally as well to get a full picture. Inspections can be done with sounding hammers, bore scopes, and minimally invasive inspections where a brick is removed to see what is behind it. Don’t be afraid of small portions of the wall being dismantled, this can help in finding leaks, but it must be patched at the end.

Masonry repairs can be done with calk, but calk cannot solve major issues. Calk and other sealants can help for a time, but eventually problems may grow enough that a full replacement is required. This is especially true in older buildings, before the use of expansions joints. These old bricks have contracted and expanding over the years, and cracking and hinging can sheer off large portions of the masonry if left alone.

Reinforced Concrete “All concrete cracks,” Weiland said. “Engineers older than me say that there are two kinds of concrete, concrete that is cracked and concrete that is going to crack.” Concrete is a major building material, and reinforced concrete is one of the most ubiquitous and useful materials in construction. Concrete is a composite material composed of aggregates (such as volcanic ash or silt) bonded with fluid cement. The cement is reinforced with a steel bar in its core, increasing tensile strength immensely.

Reinforced concrete is an excellent building material, but it will

deteriorate over time. Carbonization and water damage are common problems, both of which can occur over extended periods. “Its important to keep in mind that something that looks innocuous, if left for years and years, can accumulate and build to become a dangerous, expensive liability.” Explained Evan Moore, PE, SE, of Engineered Restorations Inc. Carbonization occurs as oxygen in the air affect concrete over extended periods. Carbonization causes the concrete to become more porous, and this allows water and moisture to seep through and accumulate in the steel reinforcement. This causes all the issues of rusting and corroded steel, in the core of a reinforced pillar, support, or beam. The deterioration of the steel in reinforced concrete can lead to spalling, delamination, cracks and more.

Carbonization can be checked through Chloride Ion testing. This is done by drilling into the concrete or coring it and measuring the pH of the dust with a solution. The steel core can be tested using sounding hammers or an impulse echo, both of which structural engineers are normally trained to use.

Reinforced concrete has multiple repair methods, such as fill in place, form and pump, and hand application. A method used when repairing large overhead areas is the messy, difficult, but extremely interesting spray application. This method involves spraying concrete from a nozzle and is similar in appearance to applying sprayed insulation in a house. This is just one of many ways to fix concrete, but each repair method requires a few steps in their execution.

More Structural Resources from CRE Insight Journal Repairing Older Structures

Mike Merrick, PE, SE, and Mark Lester, PE, of PENTA Engineering Group, LLC., explores the material, thermal, accessibility, and other constraints in repairing older structures.

This video breaks down the need-to-know information about the special considerations for older building repairs.

Scan to Watch Video

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CRE Insight Journal • Special Issue • 2021

Structural Considerations for Older Buildings

Understanding Steel Reinforced Concrete and Repair Methods

Mark Lester, PE, and Mike Merrick, PE, SE, of PENTA Engineering Group, LLC., discuss the issues found in repairing older buildings, such as locating historic documents, applying historical codes, and material considerations.

These repairs often require different considerations when planning and running preventative maintenance.

Reinforced concrete repair, inspection, and use are integral to much of our society, from our homes to the tallest buildings in the world. In this video, Evan Moore, PE, SE, of Engineered Restorations, Inc., expands on the importance and versatility of reinforced concrete.

Scan to Watch Video

Scan to Watch Video

Executing a Repair Once an issue is identified, it needs to be addressed. Some problems are easier to solve than others, and some do not even require a repair, only observation. These solutions can be found through a licensed structural engineer in conjunction with a contractor or other group to execute the repair.

Find and fix the cause of that crack, if you don’t fix the underlying issue, you’ll repair that crack and another will show up just a few inches away. Finding a crack, delamination, or spall is only the first step, you must identify the problem itself. Once the issue has been identified, you can begin to develop construction documents with a licensed engineer, preferably the one who completed your inspection and help locate the problem.

After preparing construction documents, contractor bidding can begin and the contract type can be selected. Contract types can range from lump sum contracts to contracts time and materials. Once everything is set and the contractor, engineer, and owner sign off on the work, the repairs can begin.

Repairs can be highly disruptive to business, and this must be accounted for when planning a repair. A building or parking deck may become inoperable during a repair, but it is better for a building to be temporarily inoperable than permanently. During the repairs,

documentation for what is done and where are extremely important.

This will help with future repairs and inspections and can give owners a head start when beginning the process for future inspection and repairs.

This article is but a brief overview of the many considerations that go into building inspection and repairs. Always consult with a licensed engineer regarding building inspections and repairs. For more information, check out the incredible webinars from Scott Weiland, PE, SE, and Evan Moore, PE, SE, on CRE Insight 365, as well as the explanations provided by Mike Merrick and Mark Lester of PENTA Engineering Group, LLC. and Brian Rivers, PE, with PM&A.

Scan to Watch More Design and Construction Videos

About the Author Owen Kavanagh serves as Government Affairs and Communications Coordinator for BOMA Georgia. Kavanagh graduated with a degree in English from the University of Georgia in 2021.

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Wellness, COVID-19

Ready or not, here we come!

Water Treatment in a Time of Reopening By: R. Trace Blackmore, Certified Water Technologist

Whether you live here in Atlanta, where I do, or another part of the world, we all share the experience of living through a pandemic.

One day we were all going to work as normal and then the world closed the next day. Who would have ever thought that could happen? As we all fully aware, there was no playbook for how to survive a pandemic. We made it up as we went along, using the best information we could find at the time. Lucky for us, there was some good information out there regarding building water systems.

As a water treatment professional, I get asked a lot about what building owners or managers should do when it comes to their water systems.

During the pandemic, the frequency of those questions increased. The most repeated questions were: How do I maintain my building’s water systems during shutdown? How do I reopen my building’s water systems after shutdown? How do I maintain my building’s water systems with reduced water consumption? Well, that good information I mentioned before, that we were lucky to have, comes from agencies such as the EPA, CDC and the AWWA, and they have done a great job providing answers to all these questions.

While we were all sheltering-in-place, our building’s water systems were also sheltering-in-place. And that was not a good thing. In normal operation, the water in a building’s systems is allowed to be continuously renewed due to the system regularly being used. Just like many of us grew a bit around our midsections staying at home, the same thing happened to all the things growing in our building’s pipes. Things such as pseudomonas, acinetobacter, burholderia, stenotrophomonas, nontuberculosis mycobacteria and legionella. These guys have essentially been having a never-ending party in your building’s pipes.

Now that we are all coming back to these buildings, is that a guest list you want to drink from?

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CDC, EPA and AWWA have all recommended taking proactive measures during a shutdown and before reopening. Flushing, along with maintaining the building’s hot water recirculating system at 140°F or more, as well as maintaining all of the building’s water systems was part of the proactive approach, ensuring the building’s water systems stayed as healthy as possible. However, some building owners and managers were even more proactive. In fact, they actually did have a playbook for what to do during a pandemic when it came to their building’s water systems. More and more buildings are adopting Water Management Plans (WMP’s.)

For building owners and managers with a WMP in effect, there was no guesswork of what to do. They simply followed the plan and performed it. My recommendation is that every building considers a complete WMP for their building so they can work the plan instead of reacting in the moment all the while second guessing yourself wondering if you reacted in the best way. A WMP addresses all the building’s water systems and identifies hazard points that could get people sick. A WMP also contains verification methods to validate how well the plan is working.

It is also important to mention that ASHRAE 188 - 2018, the standard for Legionella risk management in building systems, has been updated to ASHRAE 188 –2021. The document was updated to make it easier for it to be adopted as code. Here is what I take from that: If you don’t have a WMP, you need to get one because a law about having one is coming to your town sooner or later.

For those of you that feel like you are starting from scratch, please know that you do not have to. I have listed a treasure trove of resources at the end of this article that will help you maintain your building during a shutdown, reopen your building after a shutdown, and maintain your building during lower-than-normal occupancy. Know also that there are professionals out there, like myself, that can help you not only answer your questions, but know the right ones you should be asking.

Resources / References

•CDC Water Management Program

https://www.cdc.gov/legionella/wmp/index.html

•CDC Water Management Program Toolkit

https://www.cdc.gov/legionella/downloads/toolkit. pdf

•CDC Guidance for Reopening Buildings After Prolonged Shutdown and Reduced Operation

About the Author Trace Blackmore has 20+ years of experience providing water treatment and consulting services to the: commercial, industrial and municipal markets. Trace started Blackmore Enterprises in 2003 with the goal to provide A Complete Water Treatment Program to customers and industry personnel. Over the past 11 years, Trace has served on various industry boards; been an expert witness for Legionella based law suits; served as a Certified Training Instructor for the Association of Water Technologist, Nation Safety Counsel and OSHA.

https://www.cdc.gov/coronavirus/2019-ncov/php/ building-water-system.html

•ASHRAE Guideline 12-2020 – Managing the Risk of Legionellosis Associated with Building Water Systems https://www.techstreet.com/ashrae/standards/ guideline-12-2020-managing-the-risk-oflegionellosis-associated-with-building-watersystems?product_id=2111422

ASHRAE Standard 188 - 2021

https://www.techstreet.com/standards/ashrae188-2021?product_id=2229689

•EPA RTCR State Implementation Guidance

https://www.epa.gov/dwreginfo/total-coliform-rulecompliance-help-primacy-agencies

•EPA Checklist for Restoring Water Quality in Buildings for Reopening

https://www.epa.gov/sites/default/files/2020-05/ documents/final_checklist_for_maintaining_ building_water_quality_5-6-2020.pdf www.creinsightjournal.com

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Financial Management

Real Estate Trends for the 2022 Budget By: Becky Hanner, Hanner Commercial Asset Services Being the smart property manager that you are, you already knew to pour that cup of strong coffee, block off a large portion of your day, hit ‘do-not-disturb’ on your phone and find a quiet area to focus solely on budgets. This is a good thing too, because 2022 is not a normal budget year! But before we get into real estate trends you might wish to consider to include in the 2022 year, let’s review some budgeting basics.

during development, tenant renovations or simple miscalculations.

If your building is 100,000 square feet and an additional 2,000 square feet is found, this could equate to added future revenue. A conservative $20.00 per square foot rental rate would bring additional revenue of $40,000 per year. A 5% cap rate adds $800,000 value to the asset. The cost to remeasure is minimal – approximately $4,000 for a building of this size.

Remember who your customer is and what their goals and objectives are. If you enter into this process in a mechanical fashion - auto-drive, if you will - then you most certainly will miss your mark. Be certain you are clear on what the property owner wishes to accomplish this coming year so you can implement these objectives into the budget.

Owner’s goals change, and you may find a completely different mindset for the property than previous approaches, so don’t assume you know the direction of the property until you have this discussion.

After considering these budgeting basics, what real estate trends do you need to consider for the 2022 year?

Your 2020 actual likely missed its target due to COVID-19. Perhaps your utilities were less than anticipated due to having fewer people in your building. Conceivably your cleaning expenses were higher due to intense cleaning practices. OR maybe you were able to normalize operating expenses by strategically working on special projects.

When it was time to start the 2021 budgeting process, you may have budgeted additional costs into the budget to continue the higher standard janitorial and antiseptic surface coverings or perhaps you anticipated higher security and insurance costs.

No matter where your 2021 actual to budget compares, your historical data over the past two years could be skewed. Many property managers tackle budgets based on historical data. For 2022 you might consider developing a zero-based budget rather than viewing each line item on recent history. This will help you look at each income and expense item through a different lens and may afford you the possibility of achieving greater income potential or discover areas for expense savings.

As an example, a strategic action for the property could be to have it professionally measured to the latest BOMA standard. For office, that currently is the 2017 standard or “BOMA/ANSI Z65.1 2017”.

Measurement professionals have found that buildings grow an average of 2-3% when remeasured due to minor construction modifications 30 Insight • Special Issue 2021

Three things you will need to give thought to are 1) health and wellness; 2) technology; and 3) amenities. These three things are high on the list of your prospective tenants wants. In fact, you may have noticed that HR is more involved in site selection than ever before because the company location is a recruiting tool. Workers want to work for a good company, but they also want to be somewhere they wish to work. Your building will have a better competitive edge if it has or is implementing the following three things.

Health and Wellness The desire for health and wellness has escalated over the past two years. Don’t confuse this with LEED or BOMA 360. Buildings that have achieved a LEED rating is because of sustainability achievements. Building best practices are demonstrated by obtaining the BOMA 360 recognition. A WELL or Fitwell certification will show the property owner’s support for the building occupant’s comfort and well-being. Entering into a program focused on health and wellness will help you attract tenants as well as appeal to your current tenants.

While tenants are focused on building health and safety, don’t forget that sustainability and best practices are also very important.

Any time your property management team engages to achieve any one of these recognitions, they learn more about the building they manage. This process will help them focus on opportunities or gaps in their operational strategy. This is truly a bonus and will help your team’s case their skills and knowledge, plus be a great marketing tool for your property.

Technology There is a plethora of technology available in commercial real estate.

How do you know which to consider for your property? One thing is certain, your tenants and prospects expect a modernized building. The good news is that once you choose and implement a technology, your staff should gain efficiencies in building operations, increase tenant satisfaction and be provided with powerful analytics.

Think back on how you ran your building before you had a building automation system (BAS). Reflect on how much more efficiently your building runs through the BAS. Your tenants are more satisfied and your team has data to analyze regarding building hours and utility use.

Implementing the BAS system was a ‘win’ for your property.

Determine what needs you and your team have when deciding which technology to implement. Try to implement one technology each year. For example, you might wish to consider sensors in certain areas of your building to see how frequently certain areas are utilized.

Prior to the pandemic many property owners threw money at hard amenities such as fitness centers which were rarely used. They were simply checking a box. Sensors could provide data needed to justify repurposing the fitness space into a leased space.

If you don’t have an electronic accounts payable system perhaps this is the technology you wish to implement to eliminate paper invoices, minimize the frequency of human touches needed to process an invoice and the ease with which to process. Consider what pain points you have in your building or your operations and consider technologies that can streamline and provide your staff efficiencies.

Amenities As building occupants come back to the workplace, they want the same amenities they enjoyed before the pandemic, but they also want the conveniences they enjoyed at home. It is up to the building owners and managers to create an environment that not only gives workers satisfaction but also engages them. The in-place fitness

centers and cafes may not be the answer since workers’ desires have evolved over the past two years. Creating events has become an integral expectation of the property management staff. Now is the time to consider every unique space you have in and out of the building as a potential amenity space. A lobby or fitness center could become a collaboration area, and imagine your café split up into flexible space with a portion designated for bicycle racking.

Your grounds and parking area are your blue ocean. Yes, you need to ensure your building occupants have a place to park, but think of the many varied food and service amenities you can alternate through your outside area. There are technology platforms such as MOBLZ and Go Amenity that provide the platform to handle and coordinate these services and save your staff time. Consider having a ‘health day’ at your park where you have chiropractic service, blood drive and massage service with your food trucks. On another day your theme might be hobby day with food trucks, bicycle repair, and fly-fishing lessons. Other thoughts are beauty days with haircuts, tanning and nail salons. Or have special day events like Valentine’s Day with candy, flowers and gifts.

In conclusion, budgeting for 2022 will be a challenge. The pandemic has altered our original plans and accelerated initiatives. Tenants are expecting more and are not pushing back on reasonable operating expense increases for trending technology focused on health, wellness and amenities. Be very deliberate and thoughtful as you review every budget line item to differentiate your building. Envision where you want your asset to stand in the market in the coming 2022 year.

About the Author

Becky Hanner is a recognized thought leader known for growing businesses while positively cultivating internal and external relationships. Becky has been in commercial real estate for 30 years. A skilled mentor, Becky develops a strong work culture focused on high expectations, collaboration, and quality service delivery, and achieving process improvements through employee engagement.

www.creinsightjournal.com

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Indoor Air Quality

How Indoor Air Quality Affects the Tenant Experience

With contributions from indoor air quality experts from across the globe

For several years NAFA and BOMA have collaborated to educate building owners and operators on the benefits of clean air. At BOMA’s request and for this article the question of how indoor air quality affects the tenant experience was posed to a group of subject matter experts with experience in the United States, Mexico and Australia, including those from the business side of the filtration industry and those in filtration research. The following are their responses, which offer some insight on how filtration could transform building IAQ in a post-pandemic world.

Nathan Wittman, CAFS, NCT President, National Air Filtration Association Vice President of Sales and Marketing, Filter Technology Company, Inc.

has prompted questions to property management specifically relating to facility maintenance practices, filtration levels, and most importantly demonstratable documentation regarding IAQ.

Prior to COVID-19 pandemic, tenants of commercial facilities operated under the assumption that the supplied air to their workspace and the general indoor air quality within a facility was “good” or “acceptable” for occupancy. Few occupants questioned property management and overall, the level of IAQ within a facility was taken for granted. A small percentage of commercial facilities pursued improvements in HVAC filtration and general IAQ. These investments were mainly focused on new equipment requirements, facility energy benefits, or longer service life products that may concurrently include higher levels of particulate capture efficiency. Additionally, many of these investments in improved filtration and IAQ were prompted by property ownership or management pursing larger certifications resulting in facility recognition. Generally, IAQ was a small portion of the larger plan. Overall occupants were unaware of the role filtration and IAQ impacts their experience within the workplace.

The tenants and occupants within workspaces are increasingly aware and knowledgeable regarding IAQ. Previously, perceived differences in IAQ only occurred in response to occupant comfort changes. Individual occupant experiences, some resulting from seasonal allergies, unfamiliar odors, or humidity and temperature changes generated IAQ complaints that were addressed by management on a case-by-case basis.

The COVID-19 pandemic has changed many areas of life, increased awareness and interest in indoor air quality is one of the primary items on that list. Tenants and occupants have increasingly sought out education regarding IAQ topics and the potential impact of how inadequate levels of both ventilation and filtration can negatively affect their comfort and perceived safety. Occupant awareness and knowledge

Nathaniel Nance Vice President of Global Research and Development-HVAC AAF Flanders Air quality has profound health implications in indoor environments where the US population normally spends most of their time. Indoor air, in particular, can expose tenants to noxious chemicals, particulates, and a variety of infectious agents as well as pollen and other allergens.

Emerging pathogens, such as viruses, bacteria and fungi have also been detected in indoor air, with a strong potential for airborne dissemination and contamination. The quality of indoor air is, therefore, a prominent public health concern in residential environments as more and more clients work from home.

There have been significant trends in both industry recommendations and standards in which the general public are educating themselves and demanding better filtration for improved health. This progression is following the trend of tap water a few decades prior where the more educated the consumer, the more the consumer wants to mitigate risk.

Filtration companies are providing more options and advancing offerings for the tenant space to support this change in customer preference and regulation.

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Today, due to higher levels of occupant education on these topics, the filtration industry, has seen both facility ownership demand improvements in filtration levels and a greater overall public demand for superior indoor air quality within the workplace. A larger percentage of tenants are now concerned about the air they breathe during the workday. They are also aware and understand there may be imperceivable differences between acceptable or unacceptable levels of IAQ unrelated to their comfort.

These new concerns directly impact occupant satisfaction regarding their job, employer, and the facilities that maintain the indoor air quality in their workspace. Property management and ownership will need to proactively, rather than reactively, address tenant IAQ concerns from the overall facility operations level, rather than just a singular localized concern or complaint. Superior filtration, and high levels of indoor air quality are required moving forward, our occupants and tenants now demand it.

Michael Corbat NAFA BOD & Treasurer Vice President of Engineering RENSA Filtration Indoor Air Quality impacts on the general tenant is just coming into focus due to lessons learned from the Coronavirus pandemic. For a long time, researchers believed that pollutants in the air could significantly affect the mortality of a human over an extended period of time. However due to new understandings through research of common air pollutants combined with a better understanding of how virus behave, we now see that indoor air quality has a dramatic acute effect on the inhabitant.

Some examples of a reduction in indoor air pollutants have shown up in the reduction and in some localities, removal of all natural gas devices, especially stoves that cause a very large amount of both gaseous and particulate contaminants. These types of contaminants have begun to show the ability to highly effect a tenant’s ability to focus and work while also affecting mood. This is not dissimilar from previous finding surrounding the effects of lighting in a facility.

Combined this with the global pandemic which brought the importance of air cleaning to the forefront of many building owners, there has been a surge in lost time and lost productivity due to poor indoor air quality.

The good news for most owners is that it is often an easy fix through ventilation and filtration.

Steve Griffiths NAFA International Director General Manager, Independent Filter Service P/L As a distributor in Australia, we have found the benefits of improving indoor air quality for tenants to be the main motivation facility managers and building owners have when investing in more efficient filtration systems in their buildings. These benefits have especially been a major selling point for us since the start of the COVID-19 pandemic.

Our clients that have upgraded to more efficient filtration which has improved their indoor air quality, have also experienced reductions in duct and coil cleaning costs, and staff absenteeism over time.

Before the pandemic started, there was more focus in the market on potential energy cost savings from upgrading filtration systems. This remains an important economic consideration due to the medium to long term pay-back from the initial investment.

A delayed and cautious vaccine roll out by the Australian federal government has led to low vaccine rates currently in the population.

Most capital cities, such as Melbourne, Sydney, and Brisbane, are still

Tom Justice Past NAFA President President, ZENE Filtration Over the past 18 months, the way that we manage our facilities has changed dramatically as a result of the pandemic, and driven mainly by increased public awareness of the need for improved air filtration. During this life-threatening event which even now is having a major impact on how we conduct business worldwide, building owners and managers have looked to their trade associations such as BOMA, NAFA (National Air Filtration Association), ASHRAE and others, to provide practical guidance on how best to protect their building occupants.

Marisa Jimenez de Segovia Past NAFA President Co-founder of Air-Care de México IAQ in office buildings could have been considered a luxury before the pandemic, but now it is crucial for tenants and landlords. In my 30 years of experience in Mexico, we had never seen such a dramatic increase in the demand for better ventilation, air filtration and UV disinfection.

Back in the 90`s, indoor air quality in Mexico, was a concern only when there was a problem in the building, such as a Sick Building. Then IAQ started gaining attention as ASHRAE´s indoor air quality standards were adopted in Mexican LEED certified buildings for instance. Outdoor air contamination in Mexico City and Monterrey, also known as the industrial capital of the country, have also driven the necessity of getting better filtration systems in buildings as awareness grows that outdoor air becomes indoor air and the known adverse effects of PM2.5 (particle matter that are 2.5 microns or less in diameter) in our health. Now the risk of breathing the same air and getting sick with COVID-19 has everyone thinking about the quality of the air we share.

experiencing regular lockdowns / stay at home orders from outbreaks of the COVID Delta variant.

As a result, many large community business district high rise buildings are still operating well below normal tenancy capacities.

When vaccination rates improve and stay at home orders end, many building facility managers are aware that improved indoor air quality and ventilation, supported by more efficient filtration from MERV 13 or above, will be a major factor in attracting back present and potential future tenants. This will be especially important when major tenants return their staff to working on site and sign new long-term leases.

Due to Australia’s location, and with most medium to high efficient filters being manufactured overseas, lead times for these filters can be up to 3 to 4 months before orders are received and then installed. If local stock levels are limited then this extended lead time can make planning and installing filter upgrades potentially a longer process than compared to other parts of the world. But once facility managers and building owners decide to upgrade their filtration system, the long-term benefits are worth waiting for.

The recent closure of schools, the overwhelming surge of patients at many medical facilities and the need to provide safer work spaces have all brought attention to the importance of indoor air quality. Yet, long before this event, organizations such as NAFA have been working to promote the benefits of clean air in the work space. The importance of this work is evidenced by the USEPA estimates which state that “Americans on average spend close to 90% of their time indoors, where pollutants are often two to five times higher than typical outdoor concentrations.” 1

Sources 1. U.S. Environmental Protection Agency. 1987. The total exposure assessment methodology (TEAM) study: Summary and analysis. EPA/600/6-87/002a. Washington, DC.

Many of Mexico’s buildings lack good ventilation and now that people have realized that IAQ is a defense against airborne illnesses the demand for the installation of MERV 13 filters and UVGI is a new normality.

Mexican ASHRAE members, NAFA Certified Technicians and Air Filtration Specialists in Mexico are a good source of expertise and information. Mexico is part of region VIII of ASHRAE and has three chapters: Mexico City, Monterrey and Guadalajara. NAFA has also been certifying technicians in air filtration systems in Mexico since 2008. Both associations have manuals in Spanish that helps with the implementation of best practices in IAQ. The first and favorite choice of buildings are the ones designed with indoor air quality in mind. Buildings that have good ventilation and technologies to clean and purify the air have a greater demand, since more companies are interested protecting the health and well-being of their employees in the workplace and minimizing the risk of COVID-19 transmission. The urge for better air to protect the occupants in a building has changed forever the way we look into IAQ.

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Joe Gorman Vice President - Product & Development Camfil USA Inc. Indoor air quality has become an essential discussion point over the past year and a half, over higher levels of concerns regarding the air people are breathing in. It is now, more than ever, a point of interest for building owners to satisfy the increasing demands tenants have on their overall health and well-being to sustain tenant retention rates and provide healthy and productive environments.

For years, research studies have identified that poor air quality, which includes high levels of PM2.5 particulate, is damaging to health, productivity, and overall cognitive performance. Research is now showing that not only does poor air quality affect people’s health, but it also has adverse effects on emotional well-being, such as the increased risk of anxiety and depression1. Harvard University analyzed worker concentration and cognitive abilities and found that providing good indoor air quality increased overall worker productivity by 8%2. That may not sound significant, but if you take the entire payroll of the building occupants and multiply it by 8%, in most cases, it will far outweigh the cost of upgrading building ventilation.

One change with the new ISO 16890 standard is the correlation to PM1 (particles are about 0.01-1 microns in size) particles, which research shows have an even stronger connection to adverse health effects than PM2.5 3,4,5. PM1 particles are the finer particulate that primarily originates from combustion processes that are more common in high traffic, urban environments. With the increasing research linking poor IAQ to illnesses and even one’s emotional health, high-efficiency air filters and clean air are as relevant as clean water.

Providing tenants with optimum ventilation systems with high-quality air filtration will help maintain their occupancy, provides them effective working environments and gives them peace of mind that they are breathing in clean air.

Sources 1 https://news.mit.edu/2019/china-link-happiness-air-quality-0121 2 https://www.mdpi. com/1660-4601/12/11/14709/htm 3 https://www.sciencedirect.com/science/article/abs/pii/S0048969721045769 4 https://link.springer.com/article/10.1007/s11356-021-15244-z 5 https://www.sciencedirect.com/science/article/abs/pii/S0048969721005775

Future measures of indoor air quality are changing. With the implementation of the global ISO 16890 filtration standard, air filtration products are being more stringently measured for particulate removal.

About the Authors Joe Gorman Starting in 2005, Joe Gorman has worked in numerous roles at Camfil USA with a primary focus in product development as well as the application specialist for data centers, indoor firing ranges, transportation, health care and livestock enclosures where protecting animals against airborne viruses has been practiced for over 12 years.

Marisa Jimenez de Segovia Marisa Jimenez de Segovia co-founder of Air-Care de México, established 1992, dedicated to indoor air quality, manufacturer of air filters, ultraviolet light distributor, air purifiers and air duct cleaning.

Involved in ASHRAE standards and technical committees including SSPC 52.2 and TC 2.4. Honored as ASHRAE Fellow.

Michael Corbat Michael is Vice President of Engineering for RENSA Filtration. In this position he is responsible for coordinating the engineering and product development for Rensa and its portfolio companies. Michael has extensive experience in filtration media, filter development and filter test methodology. He was previously chair of ASHRAE Technical Committee for Particulate Air Contaminants and Particulate Contaminant Removal Equipment.

Nathanial Nance Nathaniel Nance is currently the Vice President of Global Research and Development-HVAC with AAF Flandrs. He has more than 20 years of experience in the filtration industry a with specialties in filter testing and filtration application development fields with expertise in non woven filtration development. He has held several different positions within Research and Development and Operations for filtration materials and filter manufacturing companies.

Nathan Wittman Nathan is currently serving as President of the National Air Filtration Association (NAFA) He is Vice President of Sales and Marketing, Filter Technology Company, Inc. based out of Houston, TX. Nathan holds his CAFS and NCT certifications and is active on air filtration committees at ASHRAE.

Tom Justice Tom Justice acquired his Bachelor of Science in Mechanical Engineering from North Carolina State University. He is a Certified Air Filtration Specialist (CAFS) and a NAFA Certified Technician (NCT). Along with being a past NAFA President, Justice is active in ASHRAE serving as chair of TC 2.4. L.

Steve Griffiths Steve Griffiths is the General Manager and owner of Independent Filter Service based in Melbourne Australia. In a prior life, he worked and studied in the behavioral science field in Sweden and Australia, which occasionally comes in handy running a business with over 20 staff and hundreds of customers.

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More IAQ Resources from CRE Insight Journal The Basics on MERV-13 Filters

Managing Outside Air Flow

What Property Professionals Should Know about Germicidal UV

With air filtration and indoor air quality being a top concern of many property professionals, more people have been wondering about the MERV-13 filters.

In this video, Bill Palmer, president of Aeromed and a member of the National Air Filtration Association, gives a breakdown of MERV-13 filters, their use and their efficiency.

Managing outside airflow into a property is a major component of indoor air quality. From weighing efficiency and filtration to managing humidity, outside air can play a big component on the operations of a property’s air filtration system. In this video Bill Palmer, president of AeroMed, Inc. discussing best practices when it comes to managing the flow of outside air.

There have been a lot of new technologies that have come to the surface when property professionals discuss air quality.

Germicidal UV is one of them, but many people have questions about what it is, how it works and what applications there are for it in a commercial space. In this video, AeroMed President Bill Palmer with the NAFA breaks down Germicidal UV and what people need to know.

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Webinars Available on CRE Insight 365 Healthy Buildings Webinar: Indoor Air Quality Emerging Tech and Techniques

Unlock exclusive webinars, articles and videos with a CRE Insight 365 membership. For $149 a year, professionals can gain even more insights from some of the top CRE professionals.

Maintaining Indoor Air Quality Webinar

Learn more at

www.creinsightjournal.com/cre-insight-365/ The Healthy Buildings Webinar explores the principles of creating and managing a healthy building by exploring Indoor Air Quality (IAQ). The program specifically explores Emerging Technologies and Techniques that have advanced in recent years and reviews their practice and implementation at commercial properties and facilities.

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In partnership with the National Air Filtration Association, this webinar gives an overview of both germicidal UV and air filtration methods of combating airborne illnesses.

Part one of the webinar (2:45), reviews facts about airborne transmission and particle sizes. Part two (16:00) reviews MERV filters and air filtration methods. Part three (30:48) reviews the usage and safety behind germicidal UV.

Scan to Watch Video www.creinsightjournal.com

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Product and Service Directory

Air Filtration

Contractors

Environmental

Air Filter Sales & Service, Inc.......................... (770) 939-1250 FilterPro USA LLC............... (256) 767-4158

Centennial Contractors Enterprises Inc..................... (770) 613-2999 Gray Contracting.................. (678) 530-9700 HL Contractors Inc............... (770) 727-2599 Humphries & Company......... (770) 434-1890 Innovative Engineering Inc..... (678) 883-5868 Kilcor Construction............... (678) 691-1561 Nova Commercial Interiors Inc.......................... (770) 592-0260 PKS Paving & Concrete Construction........................ (404) 401-8551 Rand Construction Company............................. (770) 777-4177 Western Specialty Contractors.......................... (678) 553-0170

Aquascape Environmental..... (678) 445-0077 IES Mach............................ (404) 759-5391 S&ME, Inc........................... (678) 438-7714 Sustainable Investment Group LLC (SIG).................. (404) 343-3835 The Morley Companies......... (770) 569-1100

Airduct Cleaning Ductz Of Greater Atlanta....... (770) 631-2424

Appraisal Consulting Fellers, Schewe, Scott & Roberts, Inc...................... (770) 621-9548

Asphalt Construction Miller Brothers Paving........... (770) 491-3090

Attorneys Andre Kill & McCarthy LLP... (404) 653-3005 Baker and Hostetler LLP...... (404) 946-9773

Audio Visual Services Vertical AV TV...................... (404) 352-2488

Bldg Mgt Consultants ViZZ.................................... (404) 405-4341 Yardi Systems..........(800) 866-1144, x 1395

Bldg Services CBM Atlanta Inc................... (770) 988-9001 Engineered Restorations Inc..(770) 682-0650 IA INTERIOR ARCHITECTS.. (404) 504-0297 Painters on Demand............. (813) 498-9751 Sizemore Inc........................ (706) 736-1458

Building Automation Controls ENTEK................................ (678) 910-1326 Hoffman Building Technologies........................ (470) 387-1619

Carpet/Floor Mad Matter GA.................... (678) 361-6704 ServiceMaster Cleaning & Restoration....................... (678) 766-0909 SOLID Surface Care, Inc...... (770) 212-1692 Southeastern Commercial Flooring Inc.......................... (770) 591-9980

Catering/Food Svcs Ben & Jerry’s....................... (404) 666-2232

Communications Kings III Emergency Communications.................. (678) 438-1965

Computer Recycling Ecycle Atlanta...................... (678) 324-9760

Construction Products Tendon Systems LLC........... (470) 453-9947 The Home Depot Pro........... (704) 305-2881 Yancey Power Systems........ (877) 278-6235

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CRE Insight Journal • Special Issue • 2021

Electrical Allison-Smith Company......... (404) 351-6430 Eckardt Group..................... (678) 249-4954 J.R. Electrical....................... (770) 420-1530 Martin Technical, Inc............. (770) 590-7449 Mayberry Electric, Inc........... (404) 991-7007 Power and Enegy Services, Inc........................ (770) 739-9112 Prime Power Services Inc..... (678) 898-4960 Titan Electric Georgia LLC.... 770-480-6345 Vantix Electric...................... (678) 695-1052

Elevators/Escalators Fujitec America Inc............... (770) 209-0322 Phoenix Elevator of Georgia.. (678) 574-2447 ThyssenKrupp Elevator Corporation.......................... (770) 250-6482

Employment Specialist BG Talent............................ (703) 343-3415

Energy Baker Engineering LLC........ (404) 307-3237 Envision Realty Services, Inc..(404) 579-8129 Mallory & Evans Service........ (478) 747-0551 McKenney’s Inc................... (404) 635-4710 Trane................................... (678) 775-4302 Yancey Power Systems........ (877) 278-6235

Engineering Harbin’s Mechanical Services, Inc........................ (770) 914-7060 IES Mach............................ (404) 759-5391 Innovative Engineering Inc..... (678) 883-5868 Martin Technical, Inc............. (770) 590-7449 Mayberry Electric, Inc........... (404) 991-7007 NOVA Engineering & Environmental................... (770) 570-9171 PENTA Engineering Group Inc............................ (678) 282-1999 PM&A................................. (770) 480-7452 S&ME, Inc........................... (678) 438-7714 Sustainable Investment Group LLC (SIG).................. (404) 343-3835

Equipment Rentals Stone Mountain Access Systems.............................. (770) 908-2936 Sunbelt Rentals Inc.............. (404) 525-1919

Facility Support PENTA Engineering Group Inc............................ (678) 282-1999 Stone Mountain Access Systems.............................. (770) 908-2936

Financial Services Graham Group..................... (404) 634-4652

Fire Protection AFA Protective Systems Inc..(770) 686-8018 Basesix Systems LLC.......... (678) 833-8351 Century Fire Protection LLC. (678) 775-4870 Chief Fire Protection Co. ..... (404) 523-5478 Critical Systems/ADT Commercial......................... (770) 612-9172 Fire & Life Safety America Inc......................... (678) 283-5383 International Fire Protection.. (770) 745-4530 Life Safety Solutions Plus LLC............................. (770) 843-3671 Mitec Controls Inc................ (770) 813-5959

Fire/Water/Mold Restoration BELFOR Property Restoration.......................... (770) 939-0128 BluSky Restoration Contractors.......................... (770) 294-1779 BMS CAT............................ (678) 294-8783 Capital Restoration............... (770) 973-1666 Epic.................................... (770) 516-3491 Full Circle Restoration, A Cotton Company.............. (770) 232-9797 Parker Young Construction, A RESCON Company........... (678) 634-8538 Remediation Group /RGI Commercial................. (404) 214-1470 ServiceMaster Cleaning & Restoration....................... (678) 766-0909 SERVPRO Of Decatur.......... (404) 378-9998 SERVPRO of Norcross......... (770) 858-5000 SERVPRO of N. Lilburn/SERVPRO of N. Lawrenceville....................... (770) 997-5689 SERVPRO of Panthersville.... (470) 257-1716 Waterproofing Contractors Inc.................... (770) 449-5552

Generators

IT Services and Reseller

Power and Enegy Services, Inc........................ (770) 739-9112 Ultimate Service Associates.. (918) 836-8701

SureLock Technology........... (678) 712-5346

Glass NGS Films and Graphics....... (404) 360-7866

Guard Services Allied Universal Security Services.............................. (404) 898-1695 GuardOne Security............... (925) 783-6009 Marksman Security Corporation.......................... (678) 644-0576 Walden Security................... (404) 937-1748

Health & Hygiene Products Essity Professional Hygiene.. (859) 325-9479 GOJO Industries.................. (330) 819-0044 Life Safety Solutions Plus LLC............................. (770) 843-3671 Rubbermaid Commercial Products.............................. 470-356-5088

HVAC Addison Smith Mechanical Contractor Inc...................... (770) 832-9006 Air Filter Sales & Service, Inc...................... (770) 939-1250 Capital City Mechanical Services Inc...................................... (770) 449-0200 Daikin Applied...................... (770) 514-5880 Ductz Of Greater Atlanta....... (770) 631-2424 ENTEK................................ (678) 910-1326 Harbin’s Mechanical Services, Inc...................................... (770) 914-7060 Legacy Mechanical Services Inc...................................... (770) 432-1171 Mallory & Evans Service........ (478) 747-0551 Maxair Mechanical LLC........ (770) 714-9642 McKenney’s Inc................... (404) 635-4710 Shumate Mechanical, Inc...... (678) 584-0880 Southeast Pump & Equipment Inc.................. (770) 329-1417 Trane................................... (678) 775-4302

Industrial Dock & Door Repair and Installation Miner Southeast................... (678) 730-4700

Insurance USI Insurance Services......... (470) 428-9754

Insurance Restoration, Mitgation, Content and Textiles Penco Restoration................ (770) 683-7362

Interior Design IA INTERIOR ARCHITECTS...................... (404) 504-0297 Nova Commercial Interiors Inc.......................... (770) 592-0260

Janitorial Able Services....................... (215) 764-9083 ABM................................... (678) 245-3273 Allied International Cleaning Services, Inc........................ (770) 426-8779 BCJ Building Services.......... (770) 601-4880 Building Cleaning Solutions, Inc....................... (770) 833-4385 Building Maintenance Services Inc......................... (770) 218-2993 CBM Atlanta Inc................... (770) 988-9001 Chosen Janitorial Services.... (404) 274-3268 Constant Contract Services, LLC...................... (404) 583-8514 Distinguished Properties Cleaning USA Inc. (DPC)................................. (404) 418-1443 Environmental Service Partners.............................. (404) 500-2488 General Building Maintenance Inc...................................... (770) 457-5678 Georgia Pacific Corporation... (770) 815-9552 HTH Building Services Inc.... (770) 988-0084 Kimberly-Clark Corporation... (770) 289-3860 Planned Companies............. (571) 220-7475 Pritchard Industries SE......... (404) 231-1430 Pro Squared Janitorial Services.............................. (678) 905-8885 Rubbermaid Commercial Products.............................. 470-356-5088 Sizemore Inc........................ (706) 736-1458

Lake Management Aquascape Environmental..... (678) 445-0077

Landscaping-Exterior Arborguard Tree Specialists... (404) 299-5555 Baytree Landscape Contractors.......................... (770) 457-3407 BrightView Landscape Services.............................. (678) 441-4170 Brothers Property Management....................... (678) 436-6474 Color Burst.......................... (770) 822-9706 Crabapple LandscapExperts.. (770) 740-9739 Cumberland Landscape Group.................................. (470) 423-4105 Gibson Landscape Services.. (404) 991-1864 Greenwood Group Landscape........................... (404) 881-6104 HighGrove Partners.............. (678) 626-3469 LandCare LLC..................... (678) 708-7761 Landmark Landscapes......... (404) 879-1739 Landscape Workshop........... (678) 714-5100 Mainscape, Inc..................... (706) 580-8647 Nature Scapes Inc................ (404) 663-5043 North Georgia Landscape Management....................... (770) 417-8737 Ruppert Landscape.............. (770) 931-9900

Russell Landscape Group Inc............................ (404) 520-7903 SavATree............................. (404) 288-8733 Sesmas Tree Service LLC..... (678) 896-8352 South State Landscape Group, LLC.................................... (770) 533-3816 Southern Landscapes And Designs........................ (708) 602-0959 The GreenSeason Group, Inc........................... 470-213-4747 Thrive Land Care.................. (404) 598-1188 Yellowstone Landscape........ (404) 668-4508

Landscaping-Interior D & S Plants Unlimited......... (770) 977-3722 Foliage Design Systems....... (770) 451-0885 Life on Earth, LLC............... (404) 630-9611 Plant Peddler, Inc................. (770) 432-2649 Sedgefield Interior Landscapes, Inc................... (770) 984-0171

Lighting Blue Frog Lighting................ (404) 569-7995 E. Sam Jones Distributor Inc. (404) 307-8504 Jones Lighting Services........ (205) 623-9121 Voss Lighting....................... (770) 438-8557

Managed Services Kastle Systems.................... (404) 272-4765

Marble Restoration & Maintenance ADDCO Metal Maintenance Co...................................... (770) 985-5611 Mid America Specialty Services.............................. (800) 544-4576 Natural Stone Services......... (404) 255-8133 Southeastern Commercial Flooring Inc.......................... (770) 591-9980 Stone Specialty Services....... (404) 261-9111

Metal Finishing ADDCO Metal Maintenance Co...................................... (770) 985-5611 Mid America Specialty Services.............................. (800) 544-4576

Office Furniture Atlanta Office Liquidators Inc..................... (404) 505-9623

Paint/Wallcoverings American Painting & Renovations Inc................ (770) 995-8787 Atlanta Painting Company..... (404) 550-0101 Burke Painting, Inc............... (770) 582-0847 CertaPro Painters of Atlanta.. (404) 548-7940 Certapro Painters of Duluth & Norcross.......................... (678) 895-5730 CertaPro Painters of Roswell.(678) 878-4088 Freeland Painting................. (770) 289-0887 Horizon Painting and Renovations Inc............. (678) 332-9109 www.creinsightjournal.com 37

Product and Service Directory

Oakcliff Painting................... (404) 867-3707 Paint Applicators.................. 919-949-4171 Painters on Demand............. (813) 498-9751 Sherwin-Williams.................. 678-951-3214 Spectrum Painting Inc.......... (770) 497-0101

SunBrite Services................. (770) 277-6363 Top Of the Line High Rise Service LLC......................... (404) 569-9544 Valcourt Building Services LLC....................... (770) 971-2000

Paper Products

Pump Service and Repair

Essity Professional Hygiene.. (859) 325-9479 Georgia Pacific Corporation... (770) 815-9552 Imperial Dade...................... (404) 388-2939 Kimberly-Clark Corporation... (770) 289-3860

Monumental Equipment, Inc..(770) 490-4001

Parking

Restoration

Kaney & Lane, LLC............. (404) 892-8246 LAZ Parking........................ (404) 942-3900 Legacy Parking Company..... 404-317-0638 ParkSimple.......................... (404) 671-3193 Reef Parking........................ (678) 793-5846

Relocation Services Page Relocation................... (770) 224-8184

Addco Restoration and Preservation Group, LLC.................................... (770) 688-5419 Knight Restoration Services.. (404) 987-3074 Penco Restoration................ (770) 683-7362 Tendon Systems LLC........... (470) 453-9947

Planned Companies............. (571) 220-7475 Prosegur ............................(404) 312-6162 Walden Security................... (404) 937-1748

Signage NGS Films and Graphics....... (404) 360-7866

Storage and Organization The Container Store............. (972) 538-4619

Tax Consultants Fellers, Schewe, Scott & Roberts, Inc...................... (770) 621-9548 Graham Group..................... (404) 634-4652 Windham Brannon, LLC....... (678) 510-2735

Telecommunications

IMG Technologies, Inc.......... (630) 737-9800

Airwavz Solutions................. (704) 907-7104 Ecycle Atlanta...................... (678) 324-9760 One Stop Communications... (770) 515-0100 SureLock Technology........... (678) 712-5346

Roofing

Tree Care/Tree Services Arborguard Tree Specialists... (404) 299-5555 BrightView Landscape Services.............................. (678) 441-4170 Jarvis Tree Experts............... (678) 430-6216 SavATree............................. (404) 288-8733 Sesmas Tree Service LLC..... (678) 896-8352

Northwest Exterminating Co., Inc............................... (678) 383-1011 Orkin Inc............................. (404) 888-2000 Peachtree Pest Control........ (770) 931-9099 Pest USA............................ (678) 287-6674 Rooter Plus!......................... (770) 962-9962

All Roof Solutions Commercial Inc.................... (770) 425-5766 ApolloPrimm Commercial Roofing............................... (770) 751-6191 C.L. Burks Construction - Commercial Roofing Contractors LLC.................. (706) 372-0509 Commercial Roofing Group LLC.......................... (770) 831-9440 Core Roofing Systems.......... (678) 514-2846 Empire Roofing Company Inc........................ (770) 948-7663 ENCORE ROOFING, INC..... (770) 945-0100 Innovative Roofing Group...... (404) 351-8797 Meta Team, LLC.................. (833) 817-6382 Parsons Roofing Company.... (678) 756-0224 Roof Partners LLC............... (404) 490-4647 Tecta America...................... (770) 769-1720 Tower Roofing...................... (770) 592-9889 Zurix Roofing Systems.......... (706) 587-2009

Plumbing

Sealcoating

Parking Deck Spectrum Painting Inc.......... (770) 497-0101 Wildcat Striping, Sealing & Paving............................. (678) 937-9525

Paving Products ASCON Paving & Concrete.. (404) 379-3218 Asphalt Enterprises.............. (770) 424-5001 Georgia Paving, Inc.............. (770) 623-0453 GWP Paving........................ (678) 377-3113 Miller Brothers Paving........... (770) 491-3090 PKS Paving & Concrete Construction........................ (404) 401-8551 Rose Paving Company.......... (678) 303-2500 The Surface Masters Inc....... (404) 821-2388

Pest Control

Addison Smith Mechanical Contractor Inc...................... (770) 832-9006 Art Plumbing Company......... (678) 486-2525 HM Plumbing....................... (770) 792-1200 Legacy Mechanical Services Inc......................... (770) 432-1171 Southeast Pump & Equipment Inc.................. (770) 329-1417 Trinity Plumbing LLC............ (770) 480-7687 ZPlumberz of North Fulton & Gwinnett.......................... (404) 936-2113

Pressure Washing ApolloPrimm Commercial Roofing............................... (770) 751-6191 Everclear Enterprises Inc....... (404) 876-9408 Kaney & Lane, LLC............. (404) 892-8246

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CRE Insight Journal • Special Issue • 2021

Riser Management

The Surface Masters Inc....... (404) 821-2388

Security Allied Universal Security Services.............................. (404) 898-1695 Alscan Inc............................ (813) 486-2853 Basesix Systems LLC.......... (678) 833-8351 BOS Security, Inc................. (470) 496-1020 Century Fire Protection LLC. (678) 775-4870 Critical Systems/ADT Commercial......................... (770) 612-9172 DataWatch Systems............. (470) 503-6077 GuardOne Security............... (925) 783-6009 Marksman Security Corporation.......................... (678) 644-0576 Miner Southeast................... (678) 730-4700 Mitec Controls Inc................ (770) 813-5959

Tropical Plants Foliage Design Systems....... (770) 451-0885 Life on Earth, LLC............... (404) 630-9611 Plant Peddler, Inc................. (770) 432-2649

Urban Farming Copiana, LLC...................... (404) 313-4903

Waste Removal American Disposal Services.. (678) 736-0140 Waste Pro/Atlanta............... (770) 777-1447

Water Damage/Structure Drying BELFOR Property Restoration.......................... (770) 939-0128 BluSky Restoration Contractors.......................... (770) 294-1779 BMS CAT............................ (678) 294-8783 Capital Restoration............... (770) 973-1666 Epic.................................... (770) 516-3491 Full Circle Restoration, A Cotton Company............... (770) 232-9797 Parker Young Construction, A RESCON Company........... (678) 634-8538 Remediation Group/ RGI Commercial................... (404) 214-1470 SERVPRO Of Decatur.......... (404) 378-9998 SERVPRO of N. Lilburn/SERVPRO of N. Lawrenceville....................... (770) 997-5689 SERVPRO of Panthersville.... (470) 257-1716

Advertisers on the Web

Water Leakage Protection WaterSignal LLC.................. (626) 222-7370

Water Treatment Blackmore Enterprises Inc.... (404) 474-4352

Waterproofing Engineered Restorations Inc..(770) 682-0650 Everclear Enterprises Inc....... (404) 876-9408 The Morley Companies......... (770) 569-1100 Waterproofing Contractors Inc.................... (770) 449-5552 Western Specialty Contractors.......................... (678) 553-0170

Window Cleaning Top Of the Line High Rise Service LLC......................... (404) 569-9544 Valcourt Building Services LLC....................... (770) 971-2000

Building Management Consultants/Software

Painting

Frazier Service Company https://frazierservicecompany.com

B&R Painting www.brpaint.com

Building Services & Maintenance

Paving Products and Services

1 Electric www.1electric.com

Georgia Paving, Inc. http://georgiapaving.com/

Contractors; General and Interior Design:

PKS Paving & Concrete Construction http://pksasphaltpavingatlanta.com/

Cork- Howard Construction www.corkhoward.com

Electrical Contractors 1 Electric www.1electric.com

Energy Services Frazier Service Company https://frazierservicecompany.com/

Generators 1 Electric www.1electric.com

HVAC Services

Take the Next Step with the Certified Manager of Commercial Properties Designation Take the first step in building a successful career in commercial real estate with the new Certified Manager of Commercial Properties (CMCP). Designed for early-career property professionals who are looking to validate their industry knowledge, this new certification will take your career to the next level.

Frazier Service Company https://frazierservicecompany.com/ Shumate Mechanical http://www.shumatemechanical.com/

Indoor Air Quality

Roofing Services and Products Specialty Roofing & Coatings https://src-roofing.com/

Security Products & Services Datawatch Systems, Inc https://www.datawatchsystems.com/

Waterproofing Engineered Restorations Inc. http://www.er-inc.net/

Waterproofing Contractors https://www.wcinc.com/ Western Specialty Contractors http://www.westernspecialtycontractors.com/

Windows/Cleaning Equipment/Supplies South Beach Glass, Inc www.southbeachglassinc.com

American Risk Management Resources Network, LLC https://armr.net/ Safetraces, Inc. https://www.safetraces.com/

Lighting Products and Services 1 Electric www.1electric.com

As the only certification of its kind in the industry, the CMCP communicates your ability to be an effective commercial property manager and your strong understanding of the responsibilities of the role. And now, individuals who complete the CMCP Prep Course and earn their CMCP Certification can now receive competency credit as on elective to be applied to BOMI International’s RPA® designation program.

Head to https://www.bomi.org/CMCP.aspx www.creinsightjournal.com

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