New Zealand Security - Aug-Sep 2019 by Defsec New Zealand

August/September 2019

Together Stronger: A New Zealand security sector network? Legalised Cannabis: A test for employers

Protecting campuses with AI video solutions Gun buy-back puts Police firearm security under spotlight

www.defsec.net.nz The Auckland War Memorial Museum facing the morning sun. Image courtesy of Flickr user Sids1.

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From the Editor.....................................................................................................................................................................................................................................6 Tyco Security Products poised to deliver more in New Zealand...............................................................................................................................8 Together Stronger: A New Zealand security sector network?................................................................................................................................. 14 ASSA ABLOY Auckland War Memorial Museum.............................................................................................................................................................. 12 More assaults on hospital security guards......................................................................................................................................................................... 16 Sektor acquires Duo group of companies..........................................................................................................................................................................17 Gallagherâ&#x20AC;&#x2122;s latest release hits the market............................................................................................................................................................................ 18 Dahua Starlight cameras tackle low-light applications................................................................................................................................................ 20 Protecting campuses with AI video solutions.................................................................................................................................................................. 22 Extremist attacks rise as polarisation continues.............................................................................................................................................................. 24 New Zealand Unisys Security Index 2019............................................................................................................................................................................ 26 Gun buy-back puts Police firearm security under spotlight..................................................................................................................................... 30 Genetecâ&#x20AC;&#x2122;s Synergis IX arrives in New Zealand................................................................................................................................................................... 32 NZSA Special Interest Groups update................................................................................................................................................................................... 33 NZSA CEO Update...........................................................................................................................................................................................................................34 Legalised Cannabis: A test for employers........................................................................................................................................................................... 36 An amenity of necessity............................................................................................................................................................................................................... 38 AI on Cruise Ships: The fascinating ways Royal Caribbean uses facial recognition and machine vision..........................................40 Events..................................................................................................................................................................................................................................................... 42 Showcase..............................................................................................................................................................................................................................................44

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August / September 2019

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E N T E RTA I N

SECURE

FROM THE EDITOR Welcome to the August-September issue of New Zealand Security Magazine. With August now upon us we’ve well and truly entered event season. Another ASIAL show is behind us and the NZSA’s security industry awards gala is coming up, with Facilities Integrate (page 27) around the corner and various showcases and association AGMs in between. Heightened interest in the security of events and public places has ushered in an unprecedented wave of conference newcomers, including Safe and Secure Facilities and Public Spaces (Conferenz, August), Crowded Places NZ 2019 (Marcus Evans, September), and Venue & Community Safety & Security Forum (Aventedge, November). Appearing at a time when public and private owners/operators of crowded places are reviewing their security arrangements in the post-Christchurch attacks context, levels of interest are high. From an industry perspective, these new events are welcome, providing a platform for local specialists to present their expertise to wider audiences, and for providers of security solutions and services to demonstrate their offerings. The speaker line-up for Safe and Secure Facilities and Public Spaces in Wellington (page 46), for example, features a fantastic amount of local industry talent, including NZSM contributors David Horsburgh, Dr John Battersby, Lincoln Potter, Chris Kumeroa, Stewart O’Reilly, Dean Kidd, and Bruce Couper, among others. The post-Christchurch attacks context has also seen a heightened tempo around initiatives to better align the security industry with government and academic stakeholders, including the cross-sector Security Policy Network initiative (page 16) and the NZSA’s new Protective Security Risk Management special interest group (page 33). The security industry sits within a broader security sector that we all know to be characterised by silos, false walls, and ridiculously unnecessary cones of silence. If the sector were a high school formal, the dance floor would be bare, with huddled cliques in corners engaged in whispered conversations under cover of loud band music. In the national interest this needs to change, and such initiatives are absolutely necessary to drag a socially awkward sector out of its Kafkaesque state of professional isolationism and to get us all dancing. As the recently published 2019 Unisys Security Index illustrates, New Zealanders’ attitudes toward their security changed immediately after the Christchurch attacks, with ‘war or terrorism’ becoming their top security concern for the first time in the 13-year history of the index (page 26). With violent extremism not going away any time soon (page 24) and – more broadly – a more converged and complex than ever threat context, the New Zealand public has a higher-then-ever expectation that they will be protected. Within this context, a more ‘converged’ security sector in which government, industry and academic practitioners enjoy more structured, proactive and meaningful relationships can only be a good thing – for all of us.

NZSM New Zealand Security Magazine

Nick Dynon Managing Editor Nick has written for NZSM since 2013. He writes on all things security, but is particularly fascinated with the fault lines between security and privacy, and between individual, enterprise and national security. Prior to NZSM he clocked up over 20 years experience in various border security and military roles.

Nick Dynon Auckland

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Disclaimer: The information contained in this publication is given in good faith and has been derived from sources believed to be reliable and accurate. However, neither the publishers nor any person involved in the preparation of this publication accept any form of liability whatsoever for its contents including advertisements, editorials, opinions, advice or information or for any consequences from its use. Copyright: No article or part thereof may be reproduced without prior consent of the publisher.

Contact Details: Nick Dynon, Managing Editor Phone: + 64 (0) 22 366 3691 Email: nick@defsec.net.nz Craig Flint, Publisher Phone: + 64 7 868 2703 Email: craig@defsec.net.nz Postal and delivery address: 27 West Crescent, Te Puru 3575, Thames, RD5, New Zealand

August / September 2019

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INDUSTRY UPDATE

Tyco Security Products poised to deliver more in New Zealand Over the last several months, Tyco Security Products has been putting people and partnerships in place to position itself for growth across New Zealand and Australia with a renewed distribution focus. The merger of Johnson Controls with Tyco in September 2016 created a building products and technology, integrated solutions and energy storage powerhouse, with $30 billion in revenue and 117,000 employees.

Bringing together product, technology and service capabilities across controls, fire, security, HVAC, power solutions and energy storage, the new organisation looked to combine innovation pipelines for devices, controls, sensors, data analytics and advanced solutions to better capture the enormous future market opportunities around “smart” buildings, campuses and cities. As part of an organisation with lofty international ambitions, Tyco Security Products (TSP) has in recent months been assembling a stellar team of security professionals to grow its business in New Zealand and Australia.

warehousing, international purchasing and internal sales, prior to promotion to state manager. Michael Bragg joined the security industry in 2000, selling retail EAS systems at Sensormatic. After acquisition by ADT he ran his own business selling early Intellex solutions. He then went to UK, worked for a security company partnering with police, and met with great commercial success. Bragg then returned to Australia, worked for Nurse Call for four years, then Bosch for four years, followed by a stint with a wellrespected distributor. Basil Delimitros has 28 years electronic security industry experience in a range of roles, including sales and product/vendor management.

Darren Edmondson got his start in the industry working for Signature and then ADT for 14 years following its purchase of Signature. He then joined Paul-Tec Security in operations, with Anytime Fitness Australia and Asia, then moved to Hills in the enterprise space as an account manager and, after success there, decided to work for a manufacturer. Chris Whiting was General Manager of Hills in NZ for several years, and has over 14 years of industry experience in both the United Kingdom and New Zealand. He was previously GM of sales with Armourguard, amassing experience in manned services, cash in transit and patrols, and prior to that with Tyco, ADT, and an integrator.

A new team Central to Tyco’s ANZ plans has been the challenge of building an expanded trans-Tasman team blending industryleading experience and expertise with fresh thinking and vigour. Several months on, and it appears that TSP has indeed met that challenge, with a newly enlarged team including Nic DeAngelis, Michael Bragg, Jason Barcock, Basil Delimitros, Darren Edmondson, Chris Whiting and Scott Whitehead. Nic De Angelis started his career in the electronic security industry as a control room operator for ADT, moving to distribution with Security Merchants where he worked for a decade in national

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Possessing a broad range of industry knowledge from guarding and patrols, to alarm monitoring and Cash in Transit, Chris provides the Tyco ANZ team with an in-depth understanding of New Zealand’s security market. Having started out in sales, Applying his industry knowledge to deliver total security solutions, ranging from protecting critical infrastructure systems to employees and property, has been a cornerstone to Chris’s career. Chris is heavily involved in New Zealand’s security industry and is a consistent advocate for professionalisation and the raising of standards in the industry.

and customer network in New Zealand, which are set to benefit from a renewed focus. “With the expansion of the team across ANZ, and having particular focus on New Zealand following my appointment with the team, we have set ourselves very clear goals,” explained Chris. “The team has been in place for six months now, we work extremely well together and have a lot of experience.” “We will continue to provide training, high level technical support, pre and post sales expertise to our growing customer base, and now have the resource to provide focus and support to our distributors.”

A new approach Security Wholesale Limited (SWL) has recently been announced as distributor for Tyco in New Zealand, joining Hills NZ as part of an expanded distribution model. “SWL have signed an agreement to distribute the DSC, Kantech and Exacq range of products,” said Chris. “We have a clear growth strategy for both of our originations. SWL will be able to provide their customer base with access control and intrusion, the only market segment missing in their existing product range.” “With the inclusion of Exacq, SWL can provide a Tyco pre-integrated solution to their growing customer base.” With Tyco positioning itself for significant growth across Australia and New Zealand, the future is looking promising, particularly for its distributor

New solutions If you want to know anything about the future product strategy for the Tyco video brands, there’s probably no one better to ask than Eli Gorovici, Tyco’s Product General Manager, Access & Video. In this interview excerpt, Eli provides an insight into how the company is looking to establish clear blue water between its premium level video surveillance solutions and the mass market products which have flooded the industry in recent years.

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Q: How are the Tyco video brands able to successfully compete in what many regard as an overcrowded market? A: Our approach has always been to look at how we can offer system integrators opportunities to generate new business and help their end-user clients achieve maximum return on their investment in a

video surveillance system. We have done this by packing our cameras, recording devices and software platforms with innovative technology, much of which is proprietary. This technology, which has mainly been developed at our UK Engineering Center of Excellence, has been introduced in response to changing market demands and with the intention of delivering greater value by providing real-world practical benefits over and above what might normally be expected from a high quality video surveillance system. This means offering the best available solutions in terms of helping combat criminal activity and which are also capable of helping a business increase productivity through, for example, the use of video analytics. Q: So, without giving away any secrets, can you give an indication as to what kind of new products we can expect to see from Tyco? A: Tyco has been among the first to recognise the potential for machine learning solutions which incorporate advanced forms of video analytics and artificial intelligence (AI). Being able to detect abnormal activity patterns, predict behaviour and augment 3D data from multiple sources, as well as facilitate action macros in response to complex events whilst miminising false alarms. These are just a few examples of where Tyco intends to lead the market and deliver significant value to what endusers would normally expect to achieve from their video surveillance systems. Regardless of the size or complexity of a security system, the need for cybersecurity has never been greater. At Tyco, we are never complacent about the potential for individual opportunistic hackers or organised criminal gangs to access confidential data or video. This is why we have a proactive approach to reducing the risk of cyber attacks against both our Cloud and onsite, edge-based solutions. The Tyco Cyber Protection Product Security Program is one of the industry’s first to offer a holistic approach to cybersecurity for physical security products. Whilst no manufacturer can offer 100 percent guarantee, the Program is intended to give installers, systems integrators and end-users the confidence that we have minimised the possibility of vulnerabilities in our digital security products and solutions.

NZSM

OPINION

Together Stronger: A New Zealand security sector network? Chief editor Nicholas Dynon writes that a more ‘networked’ approach between the security sector’s industry, professional and academic organisations could give the sector a more powerful voice. On 20 June, 25 representatives from New Zealand’s security sector came together in Auckland to discuss the idea of a network or ‘collective’ of sector representative organisations. It was a diverse crowd, covering information, physical and personnel security, risk management, business continuity, and everything in between. Participants included current and/ or former office bearers of key sector member organisations, including the NZSA, New Zealand Defence Industry Association (NZDIA), ASIS New Zealand Chapter, New Zealand Institute of Private Investigators (NZIPI), New Zealand Institute of Intelligence Professionals (NZIIP), ISC2, RiskNZ, and the New Zealand Information Security Forum, as well as academics from Massey University’s Centre for Defence and Security Studies, Waikato University’s New Zealand Institute of Security and Crime Science, and the University of Auckland. In a series of discussions led by Massey University’s Professor Rouben Azizian, participants debated New Zealand’s current security outlook, the challenges facing the non-government security sector – including the security industry – in its engagement with government and the broader community, and the opportunities for a more ‘networked’ way of working – perhaps via a formal collective of representative organisations in the sector (including those mentioned above).

NZSM

The landscape In 2001, New Zealand’s Cabinet decided that an ‘all hazards – all risks’ approach be taken to national security. Accordingly, New Zealand’s capacity to deal with the full range of national security challenges, states the National Security System Handbook, requires a system “able to leverage partnerships between government agencies, local government, private companies, and individuals.” The security of New Zealand is contributed to by an active and talented non-government security sector made up of a range of private suppliers, academic institutions and industry organisations. The sector supports and complements various government defence, national security, law enforcement, public safety and emergency management agencies in protecting New Zealanders, their assets and their information. While the role of government agencies in New Zealand’s security is widely acknowledged and respected, it would be fair to say that the nongovernment security sector’s critical role remains challenged by a lack of understanding and acknowledgement within broader national discourse and – critically – within central government. Challenge: At arm’s length The privatisation of aspects of security and the emergence of a security industry has occurred in earnest only since around the 1980s. The industry’s relative youth and the immaturity of the legislative and administrative regimes designed to regulate it have arguably constituted

ongoing barriers to the willingness of government – and particularly law enforcement agencies – to work with the industry to the level and extent that might be found in comparable jurisdictions internationally. It’s a situation not helped by the recent State Services Commission (SSC) Report of the Inquiry into the Use of External Security Consultants by Government Agencies, published in the wake of the Southern Response controversy. Although the inquiry found no evidence of widespread inappropriate surveillance by external security consultants on behalf of government agencies, it has nevertheless led to agency-specific reviews advocating increased caution in terms of involving and communicating with “outside groups or private companies.” The involvement of industry in the supply of products and services to (and in lieu of ) government and law enforcement agencies is critical to New Zealand’s domestic security, yet the nongovernment security sector continues to be kept at arm’s length. This impacts on the ability of the government and non-government sectors to maximise the benefits of collaboration in the interests of New Zealand’s security. Challenge: The perception gap The NZ Police, NZ Customs, Defence Force and other government security agencies enjoy a generally positive reputation among the public. According to the New Zealand Defence Force Annual Report 2014, for example, an independent public opinion poll conducted on the NZDF showed that “New Zealanders

August / September 2019

continue to be favourable towards the NZDF.” In the 2014 New Zealand Crime & Safety Survey, 73% of respondents rated NZ Police as excellent/good, and 19% as fair. Ironically, the picture is somewhat different for New Zealand’s nongovernment security sector. Public perceptions of the private security industry are regularly skewed by media sensationalism around such issues as the use of unreasonable force by bar security staff, exploitation by unscrupulous employers, and privacy-breaching surveillance practices. As a low-skilled, low-paid, lightly-regulated occupation, security guarding is generally perceived by society in unattractive terms. With guarding constituting the ‘public face’ of the industry, there is also a lack of public awareness of the depth and breadth of the industry beyond manned services. Far less known is the industry’s provision of security consulting, security and building systems integration, identity management, critical national infrastructure protection, monitoring centres, risk management, fraud examination, big data analytics, and a range of other unsung services. The disparity between public perceptions of government and nongovernment actors within the security sector compromises the ability of the latter to be taken seriously and to build up a trusted sector ‘brand’. These challenges suggest that there is a need to change how the non-government security

August / September 2019

sector is broadly regarded by government and by the market. The opportunity The security sector is represented by a range of industry, professional and academic organisations that each play an important role in advancing the interests of their members. Communication and cooperation between these organisations is generally positive but ultimately ad hoc. A more ‘networked’ way of engaging would likely benefit the sector as a whole. In particular, a networked approach may better position the sector to address the shared challenges confronting it, to present a singular yet more representative voice, and to better tell the story of the sector as a respected contributor to New Zealanders’ security and a trusted partner of government. Exactly what a sector network might look like – and how it might support and enhance the work already being done by its organisations – is something worth exploring. And there are plenty of successful examples from overseas to draw from for inspiration. One example is the U.K. Security Commonwealth, an umbrella organisation of independent membership bodies across the security industry. It provides a “forum to consult and cooperate in the common interest and in the promotion of professionalism, good practice and information sharing to enhance UK security.”

Its membership includes most of the major security membership organisations in the U.K., such as ASIS UK, the Security Institute, the International Professional Security Association, the Association of Security Consultants, the Institute of Private Investigators, and the Cross-sector Security and Safety Communications, the National Security Inspectorate, the British Security Industry Association, and a host of others. In the U.S., the Upper Mid-West Security Alliance (UMWSA) is made up of a membership that includes ASIS Minnesota Chapter, ISACA, ASC2, Business Continuity Planners Association, Cloud Security Alliance and others. Its mission is “to unite upper Midwest security-related organizations in a trusted community for interdisciplinary collaboration and education.” A New Zealand ‘security sector network’ could be focused on objectives that might include reducing barriers to – and promoting – government-tonon-government cooperation; raising the profile of security within public discourse and government policy; and influencing positive public perceptions of the nongovernment security sector. Where this idea goes is ultimately up to the sector and to the hard-working industry and professional organisations that represent it. Based on the insights, energy and levels of support that characterised the discussion of June 20, I certainly look forward to the unfolding journey.

NZSM

CASE STUDY

ASSA ABLOY secures Auckland War Memorial Museum Auckland War Memorial Museum has finally retired its mechanical door lock system in favour of the flexible and affordable smart lock system designed by ASSA ABLOY The customer Auckland War Memorial Museum stands on the hill known by Māori as Pukekawa and was first built in 1929 in remembrance of those lost in the First World War. It has grown to house a pre-eminent Māori and Pacific collection, significant natural history resources and major social and military history collections. Today, it is recognised as one of New Zealand’s iconic landmarks and one of our finest heritage buildings. The challenge With so many precious artefacts housed inside, the museum needed a more secure, modern door and display case locking system that would be sensitive and appropriate to a significant heritage building. The solution The wireless capability of the ABLOY PROTEC2 CLIQ locks provides modern access control for the museum’s existing doors without any need to run power to them. It was the perfect solution to

Sir Kenneth (Ken) McKenzie, Auckland War Memorial Museum head of security

NZSM

Auckland War Memorial Museum has over 170 doors to manage.

maintain the character of heritage doors, avoid damage to heritage fabric, and avoid the great expense of running wires. The CLIQ solution has given the museum a level of control far beyond what it had before and in keeping with state-of-the-art museum security global best practice. Managing over 170 doors with more than 500 metal keys was cumbersome and expensive for Auckland Museum. The legacy fob card and metal key combination wasn’t overly difficult for staff to use, but behind the scenes it was a frustrating manual system for the security team that incurred high annual maintenance costs. Each member of staff was assigned a set of keys that they were required to secure in a key cabinet each time they left the building. When a key was lost or misplaced, additional security guards had to secure the affected doors while a locksmith installed new lock barrels and

replaced the keys. This manual system lacked all the security features and audit trails that a digital system can provide. “We needed to bring our door security into the twenty-first century,” said the museum’s head of security, Sir Kenneth (Ken) McKenzie. “But we were faced with costs of between $3,500 and $8,000 per heritage door for new electronic locks and swipe card readers. With over 170 doors, the cost was simply out of the question.” An affordable wireless, smart locking system Following an introduction by the museum’s architects, Ken met with the ASSA ABLOY team to view the ABLOY PROTEC2 CLIQ system and evaluate its suitability. Brought about by new technology and the Internet of Things, CLIQ is a connected system of wireless smart locks, operated with batterypowered keys.

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Key data is relayed to a database for the museum team to track the audit trail of keys and doors accessed in order to manage the building. Doors can be assigned individual security settings – some are set for wider usage while others can be locked down to a few individuals. To design the full locking strategy and specification, ASSA ABLOY created an inventory of over 500 doors and 600 display cases. The holistic, buildingwide solution allowed the museum to go out to tender for stage one with prevetted locksmiths, with ASSA ABLOY providing ongoing strategic input and technical support for the life of the locks.

Discreet camlock on display cabinet

It uses AES encryption for every electronic exchange –– the current gold standard for wireless security and used by institutions such as U.S. government agencies. CLIQ locks don’t need wiring, they can fit into most existing locksets, and can be installed without damage to heritage building fabric. Used by museums and galleries around the world, CLIQ delivers benefits such as remote management, audit trails, and the ability to easily manage key access for staff, tradespeople, cleaners and other contractors. And at a fraction of the cost of the alternatives, modern door security at Auckland Museum suddenly became affordable. “It’s difficult and expensive to run wires to heritage doors,” says ASSA

ABLOY consultant Neil Summons. “Being wireless, the CLIQ smart locks require no major alterations to existing doors and consequently no damage to heritage fabric. The lock cylinders simply swap out and keys are managed remotely from a central point. The museum team can make instant changes and block a key if its security is questioned.” Greater key control and visibility All keys are numbered and assigned to an individual and activated by their user pin at the start of each work day. Keys automatically switch off a few hours after activation, so if a key is lost or goes missing (unbeknownst to the key holder), it soon expires. And if the key owner reports it missing, it can be blocked straight away.

A successful solution “The solution meets all expectations,” says Ken. “It is heritage sensitive, gives us remote access control to individual keys and individual doors, and we were able to customise it to fit our HID chip for swipe access. The system has taken our security to a whole new level. “It’s also a system we are rolling out on the display cases, so we can specify exactly who has access to which cases. Eventually, we’ll only need the one key for each person. “Staff love it. It’s user-friendly and easier than the old system. Everyone is in the habit of badging in each morning and updating their keys. “This has been one of the easiest technology projects I’ve been involved in, due directly to the product and project support provided by ASSA ABLOY. They helped us develop a system then designed the architecture for it. And Neil was a pleasure to work with. They came in well under budget, on time, and to our quality expectations.’ Product summary The ABLOY PROTEC2 CLIQ is installed on both front- and backof- house doors throughout Auckland Museum. Stage Two will be installing the same technology on all the display cases. ASSA ABLOY supplies a wide range of security solutions to the museum including AperioTM , a range of locking solutions, as well as levers, door closers and floor closers. We are very proud to be a security solutions provider to an important New Zealand landmark – the Auckland War Memorial Museum.

ABLOY camlock

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CLIQ key operating a door cylinder

For more information about the products used on this project, contact ASSA ABLOY consultant Neil Summons on 027 5035 941 or Neil.Summons@assaabloy.com

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More assaults on hospital security guards Union takes aim at DHBs and its security provider after string of assaults leave security guards severely injured and off work. A fourth assault on a hospital security guard in 2019 has raised the alarm over the health and safety of security guards at the Waikato and Canterbury DHBs. The latest assault – the fourth serious assault this year – involved a security guard attacked in the Emergency Department at Christchurch Hospital on Queen’s Birthday.

The assault, which left the officer with a broken wrist, occurred just weeks after an earlier serious attack on a security guard member at Waikato Hospital. That guard was beaten by a patient wielding an oxygen tank after she stepped in to protect nursing staff, receiving multiple injuries to her head, face and body. Another two guards remain off work after serious assaults at Hillmorton and Christchurch Hospitals. The Hillmorton incident resulted in a guard being severely beaten and requiring several months off work, while in the Christchurch Hospital attack a guard was king hit without warning. E tū Union’s Christchurch Senior organiser Ian Hodgetts says the string of assaults since Christmas is alarming, he said hospitals needed more security and better security training. “We are absolutely concerned about such a series of vicious unprovoked attacks on our members, who are simply doing their job,” he says. But media reports have suggested that it’s not just security personnel being assaulted in hospitals. According to stuff.co.nz, records obtained under the Official Information Act show 868

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Waikato Hospital, Hamilton

incidents of verbal abuse or physical assaults against Waikato DHB staff in 2017 - up from 690 in 2016. Other DHBs have also recorded significant assault statistics. Hospital work has particular challenges, such as unpredictable patients or people who accompany patients at the emergency department, NZSA CEO Gary Morrison told Stuff.co.nz following the Waikato Hospital incident. E tū Campaign Lead, Mat Danaher claims that the series of assaults on guards at DHBs has highlighted serious issues with the outsourcing of security services. “I would hope these [Canterbury and Waikato] DHBs, and DHBs nationally, are taking a serious look at who provides their security, and whether the services are fit for purpose,” he said. According to Mr Danaher, many DHBs employ their security guards

in-house, which is a model the union supports. E tū claims that Waikato DHB security contractor Allied Security has consistently failed in its obligation to protect its security guards from harm. According to E tū organiser Iriaka Rauhihi, under-staffing and working weeks in excess of 60 hours are common. “Our members tell us they’re really tired, over-worked and fed-up. It’s about this employer not putting in the resources and staffing to keep people safe, especially in high-risk areas like Henry Bennett and the Emergency Department.” She says the DHB also has to accept that it too has a duty to ensure a safe working environment. “We’re calling on the DHB to intervene to ensure the contractor is keeping its workers safe, because at the moment the guards don’t feel safe. They feel overworked and at risk.”

August / September 2019

INDUSTRY NEWS

Sektor acquires Duo group of companies Sektor New Zealand announced on 01 July the acquisition of leading cyber security distributor Duo NZ Ltd.

Advanced Security announces security supplier of the year

According to Sektor New Zealand’s Managing Director, Andre van Duiven, “Cyber security threats are growing to be a major risk for all businesses and the market for cyber security solutions is growing accordingly”. “Duo’s position as the cyber security market leader fits perfectly with Sektor’s plan to support this growing market, especially in Sektor’s vertical markets such as Mobile Computing, Security Cameras, Retail POS and Healthcare where cyber threats are now starting to be fully appreciated,” he said. Duo was founded in 1996 by Kendra Ross and Jackie Hatchwell. Kendra Ross has been appointed General Manager of the new division with all DUO management and staff being retained. “We are absolutely thrilled to have found an acquirer in Sektor who shares Duo’s values and culture” said Duo CoFounder and CEO Kendra Ross “Sektor are market leaders in verticals that are increasingly intersecting with the cyber security market, it’s an emerging market for us that we have been very keen to pursue.” “Sektor offers us a platform for further growth as part of a larger New Zealand-owned distributor, both in New Zealand and in Australia. The whole team are excited about this next chapter in the Duo story,: said Jackie Hatchwell Duo CoFounder.

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Advanced Security announced on 04 July Channel Ten Security Imports Limited is its Supplier of the Year for 2018. Channel Ten distribute and support a number of the world leading security manufacturers in video surveillance, video analytics, intercoms and network dudio verticals. Established in 1996, Channel Ten “have in-depth knowledge of their products making them sought after by the industry. Flagship brands include Axis Communications, Milestone systems, 2N, Wisenet by Hanwha and PROMISE technology,” stated an Advanced Security media release. Hayden George, the Advanced Security General Manager, commented “This award is a reflection of a great team effort in working with our people across the country to not only help secure our clients, but also to help educate and position them for the future.” After receiving the award, James K McKenzie, Key Account Manager at Channel Ten, thanked the Advanced team for their continuous feedback and support. He went on to say that “this award is a testament to the hard work both Advanced Security and Channel Ten have put in over the years. It is through the integration of both cutting edge technology and elbow grease we have been able to meet the needs of our customers”. Security Wholesale and Gallagher Group both received a highly commended awards for their contributions to the business. As trusted suppliers to Advanced Security, both have previously been recognised in its supplier awards.

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Gallagher’s latest release hits the market Gallagher has just released the latest version of its world-class site management software, Command Centre, and according to the perimeter security and access control leader, the new offering looks set to simplify people’s lives like never before. Gallagher’s Command Centre v8.10 introduces a range of features and enhancements that promise to simplify and improve both the operator and user experience. Improvements to site plans reduce information overload for busy or complex sites by introducing progressive disclosure – the ability to zoom in to reveal more information. It is now easier to create a site plan that includes all floors in the building and easily navigate between them, while new site plan privileges provide greater control over the level of information operators are exposed to. Integration with IDEMIA MorphoWave Compact allows users to be identified with a wave of their hand. This high-level biometric integration delivers faster, more secure biometric access while simplifying the collection and management of biometric data and access rights, and preventing duplication and synchronisation issues. The readers offer seamless contact and contactless biometric enrolment with template management performed within Gallagher Command Centre. Command Centre can be used to update a user’s biometric credentials, schedule and access. Only the relevant biometric templates are sent to each reader, saving database space and cost. Advanced encryption functionality includes multi-factor authentication, template privacy management, anti-passback, duress biometrics, dual authorization, zone counting, interlocking doors and controlled challenge is also supported. With Command Centre v8.10, Gallagher’s Mobile Connect app can now be used to open both Gallagher and SALTO Bluetooth® doors. The SALTO credential has been combined with the Gallagher credential to retain

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a single mobile credential for each user in Command Centre. Using a single credential and app to open doors creates a simpler experience for users and is easier for operators to manage on a dayto-day basis. The newest release introduces car park management, making it easy to manage and configure parking allocation. Site plan functionality provides detailed oversight, ensuring car park spaces are used efficiently. The Car Park management System provides for a better security response. During a security breach or alarm activation, Command Centre operators can quickly and easily use car park location and occupancy information to understand where people and/or their vehicles are, for a better overall security response. Improvements to the Inbound Events REST API allow Command Centre to receive external events from third party systems (such as Asset Management, Incident Management and Building Automation) to generate

alarms, view alarm instructions, provide alarm indications on site plans, generate notifications. The API can also be used to run reports in Command Centre to receive a full audit trail of both Gallagher events and those from third party systems. This new release builds on Gallagher’s ongoing commitment to design and manufacture security technology that protects people, places, and assets across the world. As with all Gallagher version releases, a wide range of minor enhancements that improve existing functionality are included. Gallagher offers a Software Maintenance programme which provides customers the opportunity to upgrade to every new version of Command Centre as it is released. Adopting the latest technology as it is released helps ensure customers stay ahead of emerging threats and new vulnerabilities – reducing their cyber risk, enhancing system performance, and guaranteeing continued compliance with government standards.

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Dahua Starlight cameras tackle low-light applications As concerns around security in public spaces spread across the globe, public areas that are not covered by security guarding after hours are requiring reliable surveillance equipment to minimise crime rates at night and in poor lighting conditions. Addressing this challenge, Dahua Technology has developed “Starlight Technology” with a comprehensive camera portfolio, including PTZ, IPC and HDCVI, to serve the various needs of lowlight environments. Why choose Starlight cameras? Compared to traditional video monitoring cameras, Dahua Starlight cameras feature high light sensitivity to provide a brighter view in lowlight environments and near complete darkness (0.009 lux). Offering clear images with rich details and ultrahigh definition from 1080P to 4K, the Starlight cameras guarantee 24/7 reliable and detailed monitoring of public places, such as parking lots, streets, campuses, malls, and more. Added to this, the high colour reproduction and longer colour video period offered by the Starlight series maximises the probability of collecting valid human, vehicle, and event information for evidentiary purposes. What makes Starlight perform? Under same lighting conditions, a Starlight camera turns Black/White later and presents a brighter image with far more detail whereas a full-colour camera presents 24/7 colour image. From Value Starlight to Full-Colour, the Dahua Starlight family meets both entrylevel and high-end needs according to different lighting conditions. While Value Starlight represents costefficient solutions for entry-level markets, Starlight, Starlight + and Full-Colour offer suitable solutions for common users, critical scenarios and the toughest environments respectively.

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Behind Starlight’s great performance is Dahua Technology’s strong R&D ability and technological attention paid to all parts of the camera. The Starlight camera employs a high-performance sensor or large-sized sensor with 1/1.8” or even 4/3”inch dimension to present better light sensitivity. Large aperture lenses – rather than conventional lenses – are utilised to present more vivid and brighter images under low-light environments. High performance DSP and advanced image processing properly balances noise reduction and smear suppression while retaining appreciable clarity, which better enhances the Starlight performance. Last but not least, proper light compensation, including IR lighting (for

B/W image) or LED lighting (for fullcolour image) comes equipped together with Smart IR or Smart Light technology to present better night views while avoiding overexposure in totally dark environments. All these advantages make Starlight Technology stand out. Dahua Technology’s complete Starlight product portfolio are ideal choices for customers who are looking for surveillance equipment with excellent performance for various low-light applications. With its mission of “Enabling a Safer Society and Smarter Living”, Dahua Technology continues to focus on “Innovation, Quality and Service” to serve both partners and customers around the world.

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CASE STUDY

Protecting campuses with AI video solutions Hikvision illustrates the power of AI-driven video surveillance technologies in delivering security, safety and efficiency on campus environments, such as schools, polytechnics, universities and hospitals. Maintaining educational environments conducive to learning requires, at a minimum, that students, teachers, administrators and visitors are kept safe and secure. It’s easier said than done, given the challenges presented by sprawling multicampus contexts.

Internationally, high-profile violence in campus environments highlight the need for improved security and safety systems, and the challenges extend beyond preventing the active shooter incidents that grab headlines. In the U.S., 79 percent of public schools recorded one or more incidents of violence, theft, or other crime, which amounted to 1.4 million crimes, or 29 crimes per 1,000 students.

Protecting campuses involves deployment of a range of security and physical hardening tools. Reducing risk requires that access to school buildings be controlled, while also preserving an ‘open’ campus atmosphere that promotes an innovative learning environment. Schools should be an inviting place for students and families, so technology solutions aimed at restricting access should be low-profile and unobtrusive. School security should also be designed in layers, or concentric circles of protection, starting at the school’s perimeter and working inward to secure individual classrooms and other internal areas. How technology can help Video surveillance is a technology that is unobtrusive and can promote security beginning at the outermost boundaries

of the school environment – at the perimeter and as vehicles enter the campus. Surveillance can keep a silent and constant watch on people coming and going. New artificial intelligence (AI) and deep learning technologies are increasing the real-time capabilities of video surveillance to provide early warning of a possible security threat as it enters a campus. AI and deep learning analyse the content of video feeds and provide actionable information to security personnel, including analysis of trends and real-time alarms when an event is detected. In addition to monitoring perimeter access, video surveillance incorporating AI can also provide other benefits, such as keeping watch on a campus after hours, including weekends when extracurricular activities may be taking place. The systems can monitor traffic flow and ensure that only authorised vehicles enter designated areas. AI-driven video surveillance cameras are the electronic eyes of any security operation. In the past, human supervision was needed to make sense of the images captured, and to assess whether certain events posed a security risk or not. With some campuses using hundreds of cameras to protect their people and assets, manual review of footage is simply impossible – potentially leaving them vulnerable to security breaches. Illegal parking and restricted areas Whenever a vehicle passes into a restricted area on a campus, the video system captures a vehicle image and automatically provides significant data.

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Automated number plate recognition (ANPR) systems identify the license numbers of cars that enter a campus parking entrance or gate, and can match the numbers to a watch list and trigger an alarm. The technology can also be used to monitor compliance with restricted areas, such as only allowing vehicles that registered for a parking pass to park in a certain lot. Video systems with illegal parking detection can also define a zone for no parking. If a vehicle enters a no-go area, the camera can be triggered to collect evidence. Images are captured of illegally parked vehicles, and the system provides data about when and where the breach occurred, the vehicle plate number and the parking violation itself. People counting identifies peaks People counting cameras can be used in cafeterias and libraries to provide daily or monthly traffic reports and to better understand peak times and arrange workflow, room allocations, lighting and energy use accordingly. Using people counting technologies, managers can more accurately predict demand over coming days, weeks and months and accurately plan future activities based on right-sized staffing and inventory. Importantly, people counting cameras can also help to ensure crowd safety in high-traffic-flow areas, as well as ensuring that the number of people entering lecture halls, exhibition halls, and concession areas does not exceed fire and safety guidelines. Unified solution combines various applications Feeds from all cameras can be managed, monitored and stored in an authorised security centre, either located on campus or in a central location that combines camera feeds from multiple geographically dispersed campuses, for example. Security staff can access surveillance data in a variety of ways, via a desktop, laptop, or mobile device. Such flexibility makes the job of security personnel easier. A campus security officer, for example, can view video on a mobile device while patrolling the campus. Often video surveillance systems on campus are not monitored. Campus security personnel can have more pressing duties than sitting in front of a video monitor, and it can be difficult for operators to notice certain incidents that may be shown obscurely on the

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screen. Tedious and error-prone manual monitoring can now be replaced by more intelligent systems that provide alarms only when there is something to see. The manual interventions needed with traditional security systems mean that teams were frequently reacting to breaches that had already happened. Artificial Intelligence changes all this by recognising potential threats before they impact company’s people or assets – allowing security teams to react immediately to neutralise any potential threat. Emergency Alarm The Emergency Alarm Series is also a big part of Hikvision’s education solution, with their Pole and Box Panic Alarm Station designs found across many a campus. In the case of an emergency, an individual locates their nearest alarm column and presses the SOS button. A PTZ camera provides live video and recording, and a monitoring center can communicate with the person to confirm their situation. The monitoring center can broadcast a warning via the alarm column to deter a perpetrator, and also dispatch police to the location.

Each panic alarm station is designed with 1.3 MP HD cameras and dual network ports. They are equipped to broadcast information, sound sirens, link to surrounding cameras, and much more. They put alarm services in public hands, delivering deterrence to wouldbe-perpetrators and piece of mind to campus visitors, students and staff. A safer learning environment Systems to maximise campus surveillance and security include dedicated, highperformance cameras for event capture, embedded network video recorder for event recording and storage, and a centralised video management platform to unify the system. AI and deep learning technologies automate security processes and provide useful real-time information that extends beyond video images. Deploying these technologies at the perimeter can promote better security campus-wide by preventing danger from entering the learning environment. For more information about Hikvision’s campus security solutions, visit: https://www.hikvision.com/en/ Solutions/Education/Campus-Securityand-Protection.

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Extremist attacks rise as polarisation continues Far-right inspired lone wolf attacks are harder to predict and detect than traditional forms of terrorism, and they are on the rise, note U.S. experts in the June issue of ASIS International’s Security Management magazine. As tragedies go, the 15 March terrorist attack in Christchurch seemed particularly concerning for several reasons.

The country had experienced political bombings and other violent protest acts, but never anything to the extent of a mass shooting with 51 fatalities. “I’m 66. I never thought in my life I would live to see something like this—not in New Zealand,” a local woman told news outlets near the scene of the attacks. The suspect’s attempts to draw attention to the deadly acts also seemed unprecedented: he live-streamed the shootings via a head-mounted camera. Hours after the suspect’s arrest, some Internet users continued uploading the video to YouTube and other online services. “The rapid and wide-scale dissemination of this hateful content— live-streamed on Facebook, uploaded on YouTube, and amplified on Reddit— shows how easily the largest platforms can still be misused,” U.S. Senator Mark Warner (D-VA) said in a statement. The suspect also self-identified as a white supremacist in a lengthy manifesto he posted on Twitter before the attack. In the manifesto, the suspect railed against cultural dilution, described nonwhite people as invaders, and advocated for the superiority of his race. Experts said he had clearly spent time scouring the Internet for sites where extremists from around the world vent their anger and discuss white nationalist concepts, such as replacement theory.

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This too is troubling, experts say, because this type of activity, and its potential for violence, seems to be on the upswing. Erroll Southers, a former FBI agent who is a counterterrorism expert and homeland security scholar at the University of Southern California, recently said that white supremacy is no longer a movement on the fringes but “is being globalized at a very rapid pace.” The Center for the Study of Hate and Extremism, a nonpartisan research center at California State University, San Bernardino (CSUSB), has found that the current atmosphere of worldwide political polarization and upheaval offers extremists an opportunity to present their views as an alternative to those who have soured on mainstream political choices. This can also lead to more violence. For example, the United Kingdom’s Home Office reported that hate crimes surged following the Brexit vote in 2016. Not long before the vote, a member of Parliament who opposed the referendum, Jo Cox, was murdered. Similarly, a recent analysis of FBI data conducted by the CSUSB center found that in the United States, the election period of November 2016 was the worst month for hate crimes since September 2002. Earlier this year, a new report released by the Southern Poverty Law Center (SPLC) found that the number of white nationalist groups surged by almost 50 percent from 100 groups in 2017 to 148 groups in 2018. The vast majority of U.S. hate groups, including neo-Nazis, the

Ku Klux Klan, racist skinheads, neoConfederates, and white nationalists, adhere to some form of white supremacist ideology, according to the SPLC. Also in 2018, right-wing terrorists killed at least 40 people in the United States and Canada, up from 17 in 2017. The extent of the violent far-right terror problem can differ from country to country, according to Chris Hawkins, senior analyst at Jane’s Terrorism and Insurgency Centre. “In the United States, far-right extremism is emerging as a significant terrorism threat, with attack incident rates and casualty numbers likely to rise more quickly than those of Islamist terrorism,” Hawkins says. As evidence, he cites FBI data which indicates that in 2017 and 2018 there were higher arrest rates of domestic terrorism suspects, including white supremacists and other far-right extremists, than those linked to international terror groups, such as jihadists. In Western Europe, the threat posed by far-right extremism has also risen sharply in recent years, but it remains significantly smaller than the Islamist terrorism threat. For example, 64 counterterrorism operations against right-wing extremists in Western Europe were recorded in the two-year period between 2017 and 2018, almost triple the 22 operations in 2015–16, according to IHS Markit, an information and intelligence company. In comparison, 275 Islamist-related counterterrorism operations were recorded in 2017 and 2018.

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Although right-wing extremism does not exceed Islamic extremism in Europe, it is becoming a key secondary consideration for security forces’ resources, given the rising number of right-wing incidents, according to Hawkins. “The absence of an organized structure, or parent group, comparable with the Islamic State also makes far-right extremism more difficult for security services—which are mostly focused on the larger threat of Islamist terrorism—to detect and disrupt,” Hawkins explains. Another troubling factor about far-right inspired attacks, he adds, is that they are more likely to be lone wolf operations, which are harder to detect. “Far-right-inspired attacks are less predictable because perpetrators are unlikely to be affiliated with an organization with a persistent ideology and support network,” Hawkins explains. However, it is still possible to detect a potential far-right attack before it happens, as one recent U.S. incident illustrated. In February, U.S. authorities arrested Christopher Paul Hasson, a Coast Guard lieutenant who had been stockpiling

weapons since 2017 and cultivating plans to attack prominent U.S. Democratic lawmakers, including House Speaker Nancy Pelosi, and several high-profile television journalists from left-leaning outlets like MSNBC. Court documents indicated that Hasson espoused extremist and white supremacist views online, including advocating for the establishment of a white homeland. He also studied a 1,500page manifesto written by the Norwegian right-wing terrorist Anders Breivik. Hasson had worked at the U.S. Coast Guard headquarters in Washington, D.C., since 2016, and was an active duty member when he was arrested. In the charges, authorities alleged he was a drug addict who unlawfully possessed controlled substances, firearms, and an illegal gun silencer. Josh Schubring, CPP, chair of ASIS International’s Global Terrorism, Political Instability, and International Crime Council, says that from a security perspective, the type of insider threat that Hasson represented is “definitely a concern.” Hasson used his office computer to conduct many suspicious Internet searches, such as, “do senators have

Secret Service protection?” This set off red flags with the agency. “I think the Coast Guard saw a good return on its investment in the cyber tools that it utilized,” says Schubring, who is principal of security solutions at Schubring Global Solutions. However, in some ways the suspect’s operation did not seem well thoughtout, Schubring adds. Anyone who has received security training should be aware of the risk of conducting such searches. “He should have known he would be monitored,” Schubring explains. And although Hasson allegedly stockpiled weapons and narcotics and did “a lot of internal ranting,” he never directly threatened anyone or took clear operational steps. “If he had started to surveil people or make statements in public, then that’s kind of moving it up on the next rung of the ladder, from thoughts to action,” Schubring explains. Overall, Hasson seemed to have an obsession “which he may or may not have acted on,” Schubring adds. In the end, the Coast Guard succeeded in stopping this insider threat before he could act. “They did a great job on that,” Schubring says.

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SURVEY

New Zealand Unisys Security Index 2019 Unisys surveys reveal how New Zealanders’ security concerns have changed following the Christchurch mosque attacks, with terror attacks now the number one concern among a population that nevertheless remains relatively relaxed about its security. New research from Unisys Corporation conducted before and after the Christchurch mosque attacks on 15 March reveals that before the attacks New Zealanders had the lowest level of concern about criminal attacks at large events of 13 countries surveyed and ranked war or terrorism as only seventh out of eight types of security concerns.

According to the 2019 Unisys Security Index, New Zealanders’ attitudes toward their security changed immediately after the attacks, with war or terrorism becoming the top security concern for Kiwis for the first time in the 13-year history of the index. The index also revealed a clear public expectation on the role of social media providers to identify and prevent malicious activity. Conducted globally, the Unisys Security Index measures concerns of consumers on issues related to national, personal, financial and internet security. Pre-Attack: Cyber threats loom large In polling conducted two weeks before the Christchurch attack that examined the public’s security concerns at largescale events, such as a rugby match or music festival, New Zealanders were more concerned about theft of credit card data (39 percent seriously concerned) or personal data (38 percent seriously concerned) from a mobile device when using public wi-fi at the event, than a criminal attacking and harming event attendees (35 percent seriously concerned).

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Of the 13 countries surveyed, New Zealanders recorded the lowest concern about such criminal attacks. Post-Attack: Security concerns change After the attack, more than half of all New Zealanders (51 percent) reported being very or extremely concerned about war or terrorism – up from 29 percent two weeks before the attack. For Christchurch city residents, concern more than doubled (58 percent). “Clearly our most recent experiences drive our security concerns at a given time. It is no surprise that concern about terrorism in New Zealand has increased,”

said Andrew Whelan, Vice President Commercial and Financial Services Sectors at Unisys Asia Pacific. “While the attacks targeted Muslims as they worshipped, they registered throughout the country as attacks on all New Zealanders and brought the reality of such a threat into our backyard. However, it is important to note that New Zealanders continue to hold a much lower level of concern than most countries – only Germany and the Netherlands are lower.” At the end of March, the overall measure of security concerns of the New Zealand public was 143 out of 300, up

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from 139 two weeks before the attack, which had been relatively unchanged from 138 in 2018. Despite this increase, New Zealand has the third lowest level of concern of the 13 countries – behind the U.S., Australia, Belgium and the U.K. in 7th, 8th, 9th and 10 th positions respectively. Interestingly, New Zealand’s postChristchurch peak of 143 is higher than 2019’s pre-Christchurch result of 139 and 2018’s 138, but it remains well below the post-Christchurch earthquake peaks of 141 (2011) and 144 (2012), and 2017’s all-time peak of 154. By contrast, 2019’s Global average score of 175 is the highest in the survey’s history, following year-onyear increases since 2012. The drop in New Zealand’s score from 2017 to 2018 had largely been driven by a decrease in concern around natural disasters, with 41 percent of those surveyed in 2018 concerned about a serious event such as an earthquake, flood or epidemic occurring in New Zealand – down from 51 percent in 2017. Public expectations on role of social media The research also found that a significant majority (80 percent) of New Zealanders believe that it should be the responsibility of social media companies to monitor and remove content that they deem to be hate speech, racist memes, inappropriate comments and malicious or disturbing content. Only 25 percent agreed that New Zealanders should be allowed to post whatever they like on social media. “New Zealanders reacted strongly to the role social media played in publicising the attacks and helping the gunman achieve his objectives,” said Mr Whelan. “The Unisys Security Index suggests strong support for governments, regulators and social media giants to come together to create a framework to stop these internet echo chambers from creating an environment that encourages hate and violence. New Zealanders want tangible change to minimise the chance of further violence.” “With only one in four Kiwis stating they should be allowed to post whatever we like on social media, the research indicates that the public understands that with ‘free speech’ comes responsibility. And the New Zealand public is calling

for social media companies to take the same responsibility in working with law enforcement agencies and helping to remove inflammatory content,” he said. Public supports greater social access for police More than half (56 percent) of New Zealanders agree that police, law enforcement and other government agencies should be able to access and monitor all social media channels, including private chat groups, in order to identify disturbing content and malicious activities. “Social media has great value in bringing together people and communities, but other groups, darker in nature, use the same mainstream platforms to promote their causes and lifestyle. Social media platforms enable those groups to be just a few clicks away from our children and those most vulnerable to radicalisation,” said Tim Green, industry manager for Justice, Law Enforcement and Border Security, Unisys Asia Pacific. “The Unisys Security Index indicates New Zealanders support legislative change and forgoing some privacy on social media to enable police investigations and intelligence operations to prevent the abuse of this technology.”

2019 Post Attack

War or Terrorism in NZ Identity Theft Internet virus hacking

51% 49% 48%

Table: Top Three Security Concerns for New Zealanders

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2019 Pre Attack 29% 44% 44%

2018 29% 53% 47%

Security at large events Following large public attacks around the world in the past year, the survey found a high level of security concern globally among consumers about attending events such as large sporting events or musical festivals. The interesting ‘large event’ statistic, however, it that respondents are as fearful of having data stolen at large events as they are of being physically harmed. While 57 percent of respondents in the 13 countries surveyed registered serious concern (extremely/very concerned) about falling victim to a physical attack, the same percentage registered serious concern about having their personal data stolen when using public Wi- Fi at a large event. As a result, 28 percent of respondents globally reported having changed their plans to attend certain large-scale events and 39 percent reported that they would “think twice” about attending. The 2019 Unisys Security Index is based on national surveys of representative samples of at least 1,000 adult residents aged 18-64 years of age in each of the 13 countries surveyed. Interviews were conducted online between 27 February and 22 March 2019. An additional question about security concerns at mass events was conducted 3 April–12 April 2019 in some countries. The detailed report is available at www. unisyssecurityindex.co.nz.

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Gun buy-back puts Police firearm security under spotlight Thefts of guns from police stations have raised big question marks over Police’s firearm security ahead of their collection of thousands of weapons as part of the firearm buy-back. So, what’s been done to restore public confidence? Media outlets have placed New Zealand Police’s firearms security under intense scrutiny since eleven firearms were stolen from the Palmerston North police station on Anzac Day morning. According to Police, a person entered the station via an open door, forced their way into a room where the weapons were sitting in the open, and took off with the guns. Eight of the guns were quickly recovered, yet a clerical error led to police thinking two guns had been stolen from the station on Anzac Day when they had actually been returned a week before the embarrassing burglary. One firearm remains unaccounted for. According to figures released under the Official Information Act, ten firearms that police were responsible

Police Commissioner Mike Bush

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for were lost or stolen from around the country between 2005 and 2017, and two Tasers have also been stolen since 2011. Firearms security audit As a result of the Anzac Day theft – and in a bid to reassure the public ahead of the police collecting firearms as part of the gun buy-back – Police Commissioner Mike Bush ordered an immediate nationwide audit looking at the security of firearms at police stations. The national audit, released by Police on 09 July, has found that the majority of Police sites have robust security and storage for firearms in their custody, but improvements are required in some areas. “The burglary of the Palmerston North Police station in April was a very disappointing incident for Police. But it led to the audit which now gives us certainty, and a plan for ongoing improvement,” said Deputy Commissioner Districts, John Tims. “This audit has enabled us to gain a picture of how the reality of daily operations match the policy requirements of firearms security infrastructure, processes, and systems, as well as storage at stations. “What we found is a good but variable picture. We found our staff have a high level of knowledge. However, in some instances the levels of physical storage or security varied. “There are some places where upgrades or improvements are needed, and those are being undertaken as a matter of priority. This includes actions such as improving secure locations within premises, upgrading alarms, and installing CCTV systems. “Where sites required immediate

attention, work is underway and in many cases already complete. Where it is not yet complete, mitigations are in place.” “We know some stations aren’t set up for large storage. That is why we looked at the storage capacity of our stations as part of the planning for the current firearms amnesty and buy-back,” he continued. “we have locations where it’s not practical to store hundreds of firearms. But we also have places that have more capacity and are more suitable. The audit and improvements we’re making support the work of the firearms amnesty and buy-back.” Police has been working on a new exhibit management system which is separate to the audit and will see a technology solution develop so that all exhibits, including firearms, are managed centrally. “The national audit resulted in a mix of short term and longer term

Police Minister Stuart Nash

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recommendations. These will provide a check to ensure Police is operating at best practice, as well as give assurance to our communities.” Firearm buy-back events The need to ensure high levels of public safety is the focus of plans revealed on 04 July for the first firearms collections during the buy-back and amnesty. Police publicly demonstrated how a community collection of firearms will work in practice, during an exercise at Trentham racecourse in the Hutt Valley. Police Minister Stuart Nash has announced 192 events will be held during the first three months, from tiny community halls to our largest sports stadium. Further events will be added. The first collection event took place on 13 July at Riccarton Racecourse in Christchurch. Deputy police commissioner Mike Clement said police’s preference was for gun owners to attend collection events, as opposed to delivering their weapons to a police station. “These collection events are at community sites that will be familiar to locals. Police want to make it as easy

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as possible for firearms owners to take part,” Mr Nash said. The minister was confident that Police were doing everything to ensure the collection of unlawful weapons, parts and ammunition would run securely and efficiently. “Police have spent months planning the best way to safely collect, secure and dispose of prohibited firearms and parts,” said Mr Nash. “This is a huge logistical exercise which has never been attempted before in New Zealand.” “More than 840 firearms have now been handed in to Police. Owners have declared their intention to surrender almost 8,000 further firearms, via online forms. Around 3000 of these weapons are not for compensation but are being surrendered as part of the amnesty.” “In addition, more than 1,300 unlawful firearms have been seized by Police during enforcement operations since March. Many of these weapons are from gangs and offenders without firearms licences. Reports from provincial towns such as Blenheim, Ashburton, Te Awamutu and larger centres like Christchurch indicate the process for collecting

firearms is reasonably well understood, with many weapons already handed in. Groups such as Federated Farmers, Rural Women, the Deerstalkers Association and dealer networks, have been raising awareness. “Police want to make it as safe and straightforward as possible for firearms owners to take part, continued the minister. “They also want to prioritise safety for the frontline officers and others involved in the process.” Firearms owners are encouraged to prepare beforehand to ensure it goes smoothly. This includes completing an online form on the police website prior to attending an event. They should then turn up with their reference number, bank account details, firearms licence and photo id. The firearm and any parts should be cleared of ammunition and in a safe carry bag. “Where appropriate, firearms will be disabled soon after collection and then transported for secure destruction. Police have purchased hydraulic presses designed and built by a fifthgeneration family engineering business in Christchurch to assist with this work,” said Mr Nash.

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Genetec’s Synergis IX arrives in New Zealand The new Synergis IX line of hardware provides a gateway to unified security through the Genetec Security Center platform, enabling customers to manage all of their security systems on a single interface. In a series of recent launches, Genetec has introduced Synergis IX, its new line of hardware that combines access control and intrusion monitoring. The new devices are designed to work with the Genetec Security Center platform to unify access control and intrusion functions with video surveillance, communications and more. Synergis IX is available immediately in New Zealand and Australia from Genetec partner Hills Limited. Combining access control and intrusion devices in a single platform, the new hardware line will deliver significantly reduced installation time and total cost of ownership, improved operational efficiencies and greater insight for customers into their security environment. “For both regulatory and practical reasons, our customers in Australia and New Zealand require hybrid solutions that offer both access control and intrusion in one device,” said Thibaut Louvet, Director of Access Control Product Group at Genetec. “Synergis IX provides this allin-one access control and intrusion monitoring solution but opens the door to greater efficiency through Security Center, which unifies video surveillance, communications and other security systems under the same platform.” “Our open-platform solution has been welcomed by our local partner network, as it allows them to combine different access control components to suit customers’ needs rather than locking users into a proprietary system,” said Philippe Ouimette, Genetec’s Australiabased Director Strategic Partnerships.

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Synergis IX helps reduce total cost of ownership by unifying access control and intrusion hardware into one. Synergis Cloud Link buffers access control and intrusion events to Synergis in real-time. Further reduce costs by eliminating the need to deploy off-the-shelf servers at all remote sites

“An organisation’s physical security systems management can and should go well beyond integration of disparate solutions,” Ouimette continued. “With Genetec, organisations have the option to unify management of Synergis IX into our Security Center platform and natively leverage other core capabilities such as our award-winning video management system, license plate recognition, intercom systems management and analytics.” “Having all security related information and management controls unified in one open platform simplifies the management of physical security solutions, helping organisations make sure operations are running smoothly and that people, facilities and data are safe.” Featuring a broad range of hybrid controllers, modules, readers, and keypads, Synergis IX enables users to

control and monitor a scalable number of intrusion areas, doors, cardholders, and other field devices regardless of geographical location. With digital certificate support, claims-based authentication, and end-toend encrypted communications, security throughout every layer of the architecture is ensured. “The security market in Australia and New Zealand continues to grow at an exponential rate, with a tremendous appetite for solutions that enable customers to manage all of their security systems on a single interface. We are excited to work with our partners Hills Limited to bring Synergis IX to the ANZ market,” said Daniel Lee, Managing Director for Genetec APAC. To find out more about Synergis IX, please visit: https://www.genetec. com/solutions/all-products/synergis/ synergis-ix

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INDUSTRY

NZSA Special Interest Groups update NZSA CEO Gary Morrison provides updates in relation to the Association’s Security Training and Professional Development SIG and Protective Security Risk Management SIG.

Security Training and Professional Development SIG This group has now met on three occasions, with the most recent meeting taking place on 19 July. At the inaugural meeting, Andy Gollings (Red Badge) was appointed Chair for the group, with Yvonne Bruce (FIRST Security) appointed as Deputy Chair, and the group purpose and objectives agreed. The purpose of the SIG is to support the NZSA in its function as the Industry Peak Body, and specifically in providing guidance and direction in matters relating to industry training and professional development. The objectives of the SIG include: • Raising industry standards by improving the quality and uptake of industry training. • Forecasting future requirements of the security industry and its stakeholders to ensure training and development programmes are fit for purpose. • Fostering collaboration amongst all stakeholders (including security providers, security training providers, Skills, government agencies and customers). • Improving access to, and uptake of, industry training and continued professional development. • Ensuring the industry receives regular information and updates on training developments and professional development. Immediate focus areas for the group have centred on improving available information on security training and

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professional development (this will shortly be added to the NZSA website), gaining an understanding of the availability and access to Literacy and Numeracy training and funding, ensuring the implementation of new qualifications meets industry needs and identifying and evaluating first line management training options. For those with an interest in the training and professional development sphere and wish to participate or be part of a wider communication group, please contact Gary on gary@security.org.nz or 021 122 9606. Protective Security Risk Management SIG The Security Risk Management Handbook was jointly produced by Standards Australia and Standards NZ in 2006. Within the introduction to the Handbook there is reference to a perception that there have been dramatic and far reaching changes in the nature of the business environment and in managing risk following the events of 9/11. It notes however that many of these “new changes” are merely highlighting issues that have presented challenges to organisations and communities for many decades. In simple terms, “everything is different, but it’s just the same”. These words held particular significance for the inaugural meeting of the NZSA’s Protective Security Risk Management (PSRM) SIG held on the 15th July. In this case however, discussion focused on the events in Christchurch earlier this year and the reality that as horrific the outcome was, in many ways

perceptions relating to security still focus narrowly on people in uniform guarding something. Whilst there are many groups at a government, academic and industry level that have an interest in “security”, there is very little encouragement or current desire for those groups to interact or to be involved in developing a comprehensive view and approach to national security. The PSRM Special Interest Group comprises representatives from both the academia and industry and has set an initial strategy of being an enabler and influencer of government agencies as a means towards greater awareness and recognition of protective security risk management processes and protocols. It is not the intention of the group to create or develop these processes and protocols but rather to leverage off existing proven and researched examples and standards from around the world. The Group has also identified the need for guidance in risk management for the SME’s (small to medium enterprises) that provide the back-bone for New Zealand business but do not necessarily have the size, resource or ability to access relevant information or guidance. For more information on the PSRM Special Interest Group, contact Gary Morrison on gary@security.org.nz

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INDUSTRY

NZSA CEO Update In this update, NZSA CEO Gary Morrison talks MSD/NZSA Skills for Industry, Government Procurement Rules, Fair Pay Agreements, new qualification for monitoring/communications centre operators, and electrician licensing requirements.

MSD / NZSA Skills for Industry Contract Confirmation In October 2018, MSD and NZSA entered into a nine-month Pilot Contract with the NZSA providing work broker services to its members and contracted to place 90 candidates into full-time employment (being 30 plus hours weekly) by the 30th June 2019. The Pilot Contract has exceeded all expectations with 96 candidates successfully placed into guarding, patrol, monitoring officer, junior technician and administrative positions, and with the vast majority still being in employment. We are pleased to announce that based on the success of the pilot, MSD have awarded NZSA a new nationwide term contract for work broker services based on 150 candidate placements annually.

Gary Morrison, New Zealand Security Association CEO

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The new contract commenced 01 July 2019 and has enabled us to employ our Manager Work Broker Services, Andrea Charlton, on permanent contract and recruit Napat Pawapootanon Na Mahasarakham (Napat) in a Work Broker Support role. The additional resource will provide us greater capability in identifying MSD candidates and ensure we can devote the required time to candidate placements outside of the Auckland region. The NZSA are also working with MSD on introducing specialised programmes such as Te Heke Mai which provides personalised wraparound support for workers and their new employers via a phone-based app and a team of coaches. We currently have in excess of 20 members registered and participating in the Skills for Industry programme but if you would like to find out more, or to utilise the programme, contact Andrea on andrea@security.org.nz or on 0274 502 020. Government Procurement Rules 2019 Security Industry The Government has announced new Procurement Rules that come into effect on 01 October 2019. The Rules introduce four government priority outcomes: • Increase New Zealand businesses’ access to government procurement, • Increase the size and skill level of the domestic construction sector, • Improve conditions for workers and future-proof the ability of New Zealand business to trade; and • Support the transition to a net zero emissions economy and assist the

government to meet its goal of a significant reduction in waste by 2020. The Rules introduce Specific Contracts (or Designated Contracts) to be targeted initially to deliver these priority outcomes: • Construction Contracts • Cleaning Services • Security Services • Forestry Contracts The targeting of both the cleaning and security sectors relates to poor employment conditions, whereas the forestry sector is due to health and safety concerns. The NZSA has been working with MBIE (Ministry of Business, Innovation and Employment) as to how the changes will impact the security industry ,and whilst decisions have yet to be finalised, it would appear that industry representative bodies (such as the NZSA) will be a key component in assessing the suitability of providers who can tender for and provide services to government departments and agencies. It is our expectation that ‘Approved Supplier’ lists will be developed and that accreditation to the list for security providers will require not only NZSA membership but also an auditing process similar to the existing audits against the NZSA Codes of Practice (Accredited Member status), albeit with the inclusion of additional compliance testing around employment practices. The Government sector is the largest single user of contracted security services, and we will keep you posted on further developments in this area.

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Learning is undertaken in the work environment and comprises four modules that are worked through over a seven to nine-month period. It is expected that the learner time requirement will equate to approximately one-hour per week so will not have any significant work impact. For more information, please contact Andrea Ross as Skills on AndreaR@skills.org.nz or 021 618 652.

Fair Pay Agreements There has been a noticeable increase in media coverage of Fair Pay Agreements (FPAs) over recent months and with regular mention of the security industry. This is directly linked to the changes to Government Procurement (mentioned above) and the identification of Security Services as a priority sector for specific or designated contracts. Effectively, a Fair Pay Agreement would cover all workers (not just employees) in an industry sector or occupation and would specify information such as: • Coverage • Wages and how increases will be determined • Terms and conditions such as working hours, overtime and/or penal rates, leave, redundancy and flexible working arrangements • Skills and training • Duration (expiry date) • Governance arrangements Whilst the Government has yet to make any final determination on the introduction of Fair Pay Agreements, there have been strong indications that both Security and Cleaning will be the initial industries covered and that introduction may be before the next election (just over one year’s-time). At this time, it is difficult to make any specific comment on what a Fair Pay Agreement for the security industry may look like or who it would even be designed to cover, however it is probable that any agreement would cover those

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who are licensed under the categories of Crowd Controller, Property Guard and Personal Guard. The NZSA supports moves that would see security staff paid commensurate with the nature of their roles (recognising factors such as training requirements, working unsociable hours and the risk environment), however we do have significant concerns about conditions that may restrict employers’ ability to provide a 24/7 service and how compliance will be enforced to ensure ALL workers receive the same protection. We would also seek assurance that employers who wish to pay staff above what is specified in an Agreement have the ability to do so, and that adequate controls are designed to prevent a second tier “sub-contract” sector developing. We will keep you posted on developments. New Qualification for Monitoring/ Communications Centre Operators We are pleased to advise that the new Level 3 NZQA qualification for Monitoring and Communication Centre Operators is now available for delivery. The assessment material is from the NZ Certificate in Contact Centre and has been modified and structured to the requirements of a security monitoring/ communication centre environment. The concept of a qualification specific to these staff was originally tabled at an NZSA Forum group several years ago and thanks must go to the team at Skills for progressing this to the stage where it is now developed and being delivered.

Licensing Requirements for Electricians and Electrical Companies This has been a long-term area of contention, however through discussion with the PSPLA, our Registrar, and the Master Electricians, there is agreement that: • A registered electrician (EWRB) is exempt from requiring a Certificate of Approval (CoA) as a Security Technician for the install or service of security systems, including intruder alarms, access control and camera systems. • Where a registered electrician for valuable consideration (payment) enters a premise not owned by himself/herself or his/her firm for the purpose of selling or attempting to sell a security system or advise the owner or occupier of the premise on the desirability of having a security system installed, they are deemed to be acting as a Security Consultant and must hold a Certificate of Approval in the category of Security Consultant. • Where an electrical company has an employee who is acting as a Security Consultant and is required to hold a Certificate of Approval as a Security Consultant, it follows that the company must also hold a Company Security Licence under the Security Consultant category. • It is recommended that where an electrical company or a registered electrician is required to hold a company security licence or Certificate of Approval under the Security Consultant category, that they are also licensed under the Security Technician category. Where there are clear breaches of these requirements, complaints can be lodged either via the PSPLA website or by forwarding the details, with appropriate evidence, to gary@security. org.nz for review and filing of the complaint. Appropriate evidence includes sign-written vehicles, company websites and advertising and promoting the sale of security systems.

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Legalised Cannabis: A test for employers New Zealanders will vote on legislation to legalise recreational cannabis at the 2020 election. NZSA CEO Gary Morrison writes potential legalisation presents a minefield for employers of workers in safety-sensitive positions. If the New Zealand public support next year’s referendum and the use of cannabis is legalised, employers will be faced with the very difficult task of not encroaching on the lawful activity employees might engage in during their own time, whilst ensuring employees are safe and productive at work.

Arguably, employers can only control what an employee does in their personal time as far as those activities impact their ability to safely and productively perform their role. This does not, however, mean that employees will be allowed to come to work stoned, as the same principles that apply to impairment from alcohol at work will apply to impairment from cannabis. Employers will still be able to require their employees to attend work in a fit state to carry out their duties safely, responsibly and to the best of their duties. The challenge will be in how this can be managed. Employers are responsible for managing risks at their workplace, including the risks associated with impaired workers carrying out safetysensitive roles, which would include many – if not most – security related duties. Part of managing these risks will be having policies and procedures to address impaired employees, including testing. It may even still be possible to have a zero-tolerance testing policy for employees who hold safety sensitive positions or duties. Employers will need to have a drug and alcohol policy that details its

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expectations and specifies when the employer can require drug and alcohol testing and spells out the process to be followed should an employee return a non-negative result or refuses to take the test. There are three common situations in which employers’ drug and alcohol policies can lawfully request a drug or alcohol test from an employee: 1. Following an accident or incident in the workplace and involving the employee (post-incident testing) 2. If the employer has reasonable cause to suspect the employee is impaired by drugs or alcohol, for example slurred speech or glazed eyes (reasonable cause testing) 3. Randomly, where the employee holds a safety sensitive position and has agreed in his or her employment agreement to undergo random drug testing (random testing) The fact that an employee tests positive to cannabis under any of the scenarios above, will not however be conclusive, as the test may only indicate previous use rather than impairment. If cannabis is legalised, consideration will need to be given towards establishing ‘acceptable thresholds’ for testing purposes and in determining at what level an employee may be unsafe. It may also become a requirement for the employer to prove that the employee was actually impaired during work time (for example, smelling of cannabis and behaving unusually) before disciplinary action can be taken. In addition to establishing acceptable thresholds, the accuracy of testing methods will also come under scrutiny

and in probability – where positive (non-negative) results occur – secondary testing may become a requirement to ensure the accuracy of the initial test. This all presents a minefield for employers and our advice is that if you have safety-sensitive positions, a zerotolerance policy for drugs and alcohol should be implemented and supported by random, reasonable cause and post-incident testing. To support this, employers should work with employees to ensure they know their workplace drug and alcohol policy, the employers’ expectations regarding cannabis use, and when the employer is entitled to conduct drug and alcohol testing. For employers who do not currently have a zero-tolerance policy for drugs and alcohol, now is the time to start looking to implement one rather than waiting until after the referendum.

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An amenity of necessity A recent U.S. survey reveals that gated access and app-controlled door locks are popular ‘good to haves’ among apartment renters, writes Mark Tarallo in ASIS International’s Security Management magazine. Is security trendy? It may seem an odd question. But consider the current residential apartment sector, where upscale rental buildings are competing for new tenants by offering increasingly luxurious amenities such as pet daycare, wine cellars, and movie screening rooms. A recent survey asked apartment renters which amenity they most desired, and amid all these intriguing choices the number one answer was…a security-based amenity.

“Gated access” was the most frequently cited amenity in the survey, chosen by 35 percent of respondents. It beat out such features as hardwood floors, rooftop terraces, and coffee shops. “App-controlled door locks” also made the top 10, chosen by 25 percent of respondents. The survey of 2,000 renters

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was conducted by RentPath and Egg Strategy in 2017 and 2018, and the results were released in October 2018. Angie Amon, director of research at RentPath, says the survey reflects an unshakable reality in the apartment world: “It’s universal, the desire to feel safe and secure.” As evidence, she cites a renter focus group she attended, in which people were asked about factors involved in moving to a new apartment building. “Every single person talked about security and safety,” she says. She adds that, in particular, the popularity of gated access is also being driven by more favourable economics. Currently, gated access communities “don’t necessarily have to be quote unquote luxury” developments–there’s a growing number of more moderately priced gated communities, which in some regions of the country are becoming popular. “They’re building them as fast as they can,” Amon says.

Apartment security expert Chris E. McGoey, CPP, says security has traditionally been one of the three most important factors when it comes to renting an apartment, along with location and price. McGoey, who conducts apartment security assessments as a consultant, has been a member of ASIS for nearly 40 years. Moreover, gates in particular still have a powerful psychological effect for many, McGoey explains. Their prominence at the front of properties conveys a sense of safety to many residents. “If it can reduce the amount of traffic, it will filter out a percentage of people who would come in and take advantage of the property,” he says. And although an apartment community secured by a gate is “not Fort Knox,” McGoey adds that the gate still has the power to deter some potential criminals—if only as a psychological factor. Another possible consideration driving the increased popularity of gated access apartment communities is demographic, says Mark Berger, president of the Securitech Group and a member of the ASIS Physical Security Council. The gated access concept is an ancient one, Berger explains: “It all goes back to castles and moats and drawbridges.” But many of those now interested in renting are part of the Millennial generation and Generation X, often raised in controlled, structured environments, compared with older generations more likely to run wild through the neighbourhood as children. “The playdate generation has come of age,” he says, adding that many of these young renters derive a certain comfort from restrictions on who can walk into their environment. Still, McGoey says that in one sense the growing popularity of gated communities is a double-edged sword.

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“The residents really like it. The developers like it, it gives the property more value. But what’s bad is the day-today maintenance,” he explains. In many situations, gates can be a “nightmare to maintain” because they are often hit or clipped by distracted and impatient drivers, and motorists who try to enter by tailgating, he says. Fixing damaged gates is not always easy or quick, so some communities may find them frequently disabled. Apartment security experts seem to agree that the use of the second most popular security amenity in the survey, app-controlled door locks, is very much on the rise, driven by demographics and new technologies. Many Millennials rely on their smartphones, so using their phones to open their doors appeals, both McGoey and Berger say. “These are the people who, if they could surgically remove their left hand and replace it with a cell phone, they would,” Berger says. The growing popularity of appcontrolled locks is accompanied by increased use of other “smart home” devices that have a security component, Amon says. These include devices and

apps that allow remote control of garage doors, thermostats, and other home components, as well as alarm systems and other monitoring devices. Amon also notices a shift toward a greater acceptance of cameras as a security device in apartment communities. She explains that, in discussions among renters she has been privy to, concerns that cameras in a residential environment represent an invasion of privacy never seem to come up. “I’ve never heard anyone say that, ever,” she says. In her view, this acceptance has been driven by increasing use of cameras in everyday life, ranging from traffic and intersection monitors to the common use of smartphone video. “It seems we are now almost expecting that cameras are everywhere,” she says. Another factor behind this accept ance may be the physical evolution of camera design, McGoey says. Designers are making them smaller and less noticeable. “It’s like the paint on the wall or the trim on the door—residents don’t give them a second thought,” he explains.

What will the near future hold for apartment security? Security devices that use artificial intelligence (AI) seem to be getting more use but, based on early indications, Amon senses a “lack of complete faith in that technology.” Part of this seems to be the annoyance factor of being misheard by the AI receiver: “It doesn’t understand me, so I might as well type it in,” she explains. And discomfort persists about the possibility of being recorded all the time by the device, she adds. Berger sees a general growth in apps and remote devices. “There’s a lot of space for electronics to grow in apartments,” he says. On top of that, he expects more use of facial recognition for security purposes. “It might be kind of Star Trekky,” he explains. And as with cameras, pushback on such futuristic technologies over privacy concerns should be minimal among younger renters. “This is the generation willing to type in their birthdate five times a day on their phones. They don’t worry about personal information,” Berger says. “I think they’ll be fine.”

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AI on Cruise Ships: The fascinating ways Royal Caribbean uses facial recognition and machine vision Where entry requires verifying the identity of an individual, the inevitable result is queuing and chokepoints. AI and facial recognition technologies, writes internationally bestselling author and futurist Bernard Marr, can keep things flowing. In the travel industry, the primary use cases for artificial intelligence (AI) and machine learning technologies revolve around improving customer experiences.

Chatbots, in particular, have proven popular across this industry, with natural language processing (NLP) applied to the challenges of dealing with customer inquiries and providing personalised travel experiences. Alongside this, recommendation engines power the most popular online travel portals such as Expedia and Trivago, combining customer data with information on millions of hotel vacancies and airline flights worldwide. However, when it comes to operators, compared to other industries such as

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finance or healthcare, the travel industry as a whole is at an early stage when it comes to organisation-wide deployment of smart, self-learning machine technology. One industry leader that is bucking this trend, though, is cruise operator Royal Caribbean Cruises. In recent years, the world’s second-largest cruise operator has put AI to use to solve several problems. As far as customer experience is concerned, the overriding goal has been to remove the “friction” often experienced. Until recently, this was seen as an inevitable consequence of having to check in a large number of passengers at a single departure time, rather than deal with a continuous flow of guests arriving and departing, as at a hotel or resort. The company’s SVP of digital, Jay Schneider, tells me “Our goal was to

allow our customers to get ‘from car to bar’ in less than 10 minutes. “Traditionally it would take 60 to 90 minutes to go through the process of boarding a ship, and as a result, people didn’t feel like they were on vacation until day two – we wanted to give them their first day back.” A vital tool in achieving this aim was the deployment of facial recognition technology. It uses computer-vision equipped cameras that can recognise travellers as they board, cutting down the need for verifying identity documents and travel passes manually. This could have been done by providing customers with wearables such as a wrist band; however, the decision was taken to eliminate the need for external devices by using biometric identifiers – faces. “We wanted to get people on their vacations as quickly as possible, and we didn’t want to have to ship every passenger a wearable – we want you to use the wearable you already have, which is your face.” Computer vision-equipped cameras are built into the terminals that customers interact with as they board, and sophisticated algorithms match the visual data they capture with photographic identification which is submitted before their departure date. AI doesn’t stop improving customer experience once guests are on board. Several other initiatives are designed to make passengers more comfortable or help them make the most of their time. These range from personalised

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recommendations for how they should spend their time on board, to monitoring and managing footfall as people move around the boat and queue to make use of services. These monitoring systems are also powered by computer vision, but rather than recognising individual faces, they monitor the build-up of bodies as passengers move about, allowing congestion to be detected and dealt with where necessary. The technology for this application was built in partnership with Microsoft, and involved retro-fitting existing CCTV cameras with smart technology. This avoided the need for ships to be taken out of action while the entire camera network was upgraded with computer vision cameras. “We have massive ships – we didn’t want to take them out of service, gut them and put sensors in, so we worked with Microsoft to understand how we could leverage our existing and somewhat antiquated CCTV cameras. “Microsoft was a great partner … we threw our data scientists at the problem, and we’ve been able to take old cameras, as well as fisheye cameras, and detect humans through the use of AI. “There’s a tonne of use cases – it gives us information on things like table turnover times in restaurants, and we’re going to start using it from this summer to alert crew members when lines are backing up.” This will mean crew can be redeployed in real time to wherever their services are in demand.

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Another initiative is aimed at cutting down on food that goes to waste on board cruise liners. With 65,000 plates of food served daily aboard the vessel Symphony of the Seas, AI helps make decisions about how much food should be stocked to ensure guests don’t go hungry while keeping wastage to a minimum. “We like to think we’re probably the most sustainability-friendly cruise line – and one of the things we’ve focused on when deploying AI is working towards our goals of improving sustainability. Outside of the cost savings, and improved freshness of the food we serve, it has sustainability benefits … we’ve seen a reduction in food waste as a result of this pilot, ” says Schneider. The most recent application – which began trials just weeks ago – is Royal Caribbean’s chatbot, styled as a virtual concierge, which allows passengers to ask questions about their voyage, destinations, or how they should spend their time on board. “The whole idea, again, is to pull people out of lines – we don’t want passengers waiting in line at guest services to get questions answered, we want them to be able to get the information they need right away, ” Schneider tells me. The chatbot employs NLP and machine learning to understand what the most commonly asked questions are, and become more efficient at providing personalised answers. It uses a “human-inthe-loop” model, meaning that if it can’t work out what a customer wants, a human customer service agent is paged into the conversation. The NLP algorithms are

then capable of learning how they could have tackled the question, by monitoring the human agent’s response. With this, as with its other AI initiatives, Royal Caribbean follows a model of carefully monitored, smallscale trial deployments, before individual initiatives are put into organisation-wide use. Schneider tells me “We believe we get the best results with this method … test, adjust, scale … rather than ‘ready, fire, aim’ – which the rest of our industry seems to do! So, once we’ve carefully tested it and we’re sure it’s ready to go, we will scale it.” When it comes to gathering data, cruise operators like Royal Caribbean are in a unique position, as they effectively function as hotels, food and beverage providers, supply chain and logistics operations, shipping operators and entertainment and gaming companies, all rolled into one. This means customer journeys can be tracked and data gathered across all of these functions, enabling a holistic approach to data-driven customer service. “As you can imagine, ” Schneider says, “there are any number of opportunities … we’ve focused on yield management in cabin occupancy … the list goes on. “We’re focused on testing, adjusting and scaling examples of where we can use AI to change the customer and the crew experience. Not everything has been successful, but the vast majority have shown early signs of success, and we’ve been extremely thrilled with the results so far.”

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SUBSCRIBE Readers of NZ Security include those working directly and indirectly in the domestic and commercial security industry. From business owners and managers right through to suppliers, installers and front line staff. Among our readers are IT security experts, surveillance professionals and loss prevention staff. Our readers take their job seriously and make an active choice to be kept informed and up to date with the industry. For only $75.00 plus GST you can ensure that you receive a 1 year subscription (6 issues) by filling out the form below and posting to: New Zealand Security Magazine 27 West Cresent, Te Puru, 3575 RD5, Thames, New Zealand or email your contact and postal details to: craig@defsec.net.nz Mr Mrs Ms________________________ Surname_________________________ Title_____________________________ Company________________________ Postal Address____________________ ________________________________ ________________________________ Telephone________________________ Email____________________________ Date_____________________________ Signed___________________________

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EVENTS International Conference on Trust, Security and Privacy in Computing and Communications (TrustCom) When: 05 August 2019 Where: Rotorua www.forumpoint2.eventsair.com/ QuickEventWebsitePortal/trustcom19/tc19 Safe and Secure Facilities and Public Spaces When: 12-13 August 2019 Where: Te Papa Tongarewa, Wellington www.conferenz.co.nz/safe Gartner Security & Risk Management Summit 2019 When: 19-20 August Where: Sydney, Australia www.gartner.com/en/conferences/ calendar NZ Security Awards 2019 When: 23 August 2019 Where: Crowne Plaza, Auckland www.security.org.nz/events/nz-securityawards/

Facilities Integrate 2019 When: 25 - 26 September 2019 Where: ASB Showgrounds, Auckland www.northportevents.nz/events/facilitiesintegrate/ 2019 NZ Cyber Security Summit When: 15 October 2019 Where: Te Papa Tongarewa, Wellington www.conferenz.co.nz/events/2019-nzcyber-security-summit Venue & Community Safety & Security Forum When: 27-29 November 2019 Where: Auckland www.aventedge.com NZSA Regional Visits 11-13 September - Southland 08 - 09 October - Nelson/ Blenheim Email: gary@security.org.nz

NZSA Security Symposium When: 23 August 2019 (before Awards Dinner) Where: Crowne Plaza, Auckland www.security.org.nz/events/nz-securityawards/ FST Government New Zealand 2019 When: 28 August 2019 Where: Te Papa Tongarewa, Wellington www.fst.net.au/conferences/fstgovernment-new-zealand-2019 ASIS Global Security Exchange 2019 When: 8-12 September Where: Chicago, Illinois, USA www.gsx.org/event-info/future-dates/ Crowded Places NZ 2019 When: 23-25 Sep 2019 Where: Grand Millennium Auckland www.marcusevans-conferencesaustralian.com/

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With 30 models in stock, make Loktronic your go-to supplier. Fully monitored Powerbox brand security PSUs in 12 VDC from 3.5 A to 20 A and 24 VDC units from 5 A to 12 A. We have Meanwell DIN rail PSUs in 12 & 24 VDC from 20 - 100 watts, with optional battery charging. Inline, Plug packs and DC/DC converters round out this great range.

Flair reeds from Loktronic: an unbeatable combination.

Power supplies from Loktronic – a Powerful Deal.

• Surface mount • Press fit • Self adhesive tape or screw mounting • Flying leads or screw terminals • Standard and wide gap • Stubbies • Mini flange • Sub miniatures • Pull aparts • Clamp ons • Overhead doors with offsets

• Removable shelf and removable back plate to facilitate easy bench mounting of equipment

Loktronic

ISO 9001:2015

REGISTERED COMPANY

20238_PSC

Certificate No. NZ1043

Loktronic Limited Unit 7 19 Edwin Street Mt Eden Auckland P O Box 8329 Symonds Street Auckland 1150 New Zealand Ph 64 9 623 3919 Fax 64 9 623 3881 0800 FOR LOK www.loktronic.co.nz

Unit 7 19 Edwin Street Mt Eden Auckland P O Box 8329 Symonds Street Auckland 1150 New Zealand Ph 64 9 623 3919 Fax 64 9 623 3881 0800 FOR LOK www.loktronic.co.nz 20237.FL.2018

ALLIANCE Wholesale

ICTS e &cSecurity ICT & u r i t y – –ffrom r o m Entry E n t r ytotEnterprise o Enterprise

Wireless IP Surveillance

Certificate No. NZ1043

Unit 7 19 Edwin Street Mt Eden Auckland P O Box 8329 Symonds Street Auckland 1150 New Zealand Ph 64 9 623 3919 Fax 64 9 623 3881 0800 FOR LOK www.loktronic.co.nz 20757_BP.2018

CCTV – Alarms – Access – Intercoms

Customized CCTV Kits Kits Dahua Customized

0800 AWL NZL

Open Platform VMS

• Cost effective high performance wireless access points for outdoor use • Stockists of AirMax, AirFiber, AirVision, UniFI & mFi series products • ITPLUS are a Ubiquiti certified and trained partner

• We supply fully customized supply fully customized • We complete CCTV kits in form of complete CCTV kits in form of Hybrid, Tribrid, IP Hybrid, Tribrid, IP, , CVI etc CVI etc • Complete kits are a great way of • Complete kits are a great way of reducing costs and getting the reducing costs and getting the whole package from one place whole package from one place • Receive FREE support* FREE support* including including remote connection • Receive remote connection assistance assistance

• Award winning best open platform VMS • Advanced Built-in Video Analytics • Micromodule crashproof software architecture • Includes powerful features such as Modern GUI, Video Archive, Green Stream, Time Compressor, Interactive 3D Map, Autozoom etc.

Distributed by

Ph: 09 950 4940 l E: info@itplus.co.nz www.itplus.co.nz

Loktronic

Power

distribution module

key switches Two functions are available Momentary or maintained contact (specify when ordering) Switch rated at 6A @ 28 VDC Supplied random keyed Re-key or master key at any locksmith Front or rear fixing

Loktronic

for gate locks

For the widest range range of applications, see our IP67 rated Loktronic and Loktrenz electromagnetic locks with optional brackets to make fitting a breeze.

Applications Access control, air-conditioning, lifts, lighting etc

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Designed, tested and produced in New Zealand.

Key switch supplied loose Mounting bracket Escutcheon Mounted on PDL plate with alloy cover

Comprises • DPDT 12 or 24 VDC Fire Drop Relay • 6, 8 or 10 fused terminals with LED • 2 Red Terminals • 2 Black Terminals • Assembled on DIN Rail • All Terminals Labelled

New options with this versatile product

We have strikes by FSH and eff-eff, Rim locks by CISA, plus specialty roller door locks.

e s i gned

Outdoor and Gate Locks from Loktronic - a smart choice.

This 6, 8 or 10 way Power Distribution Module will drop power to a group of doors when signaled by a fire alarm and has individual fused power supply to each lock. LED lights when fuse fails. Red and black terminals distribute from PSU or battery to load.

and Pr od ted

ISO 9001:2015

REGISTERED COMPANY

ISO 9001:2015

REGISTERED COMPANY

Certificate No. NZ1043

Unit 7 19 Edwin Street Mt Eden Auckland P O Box 8329 Symonds Street Auckland 1150 New Zealand Ph 64 9 623 3919 Fax 64 9 623 3881 0800 FOR LOK www.loktronic.co.nz 20756_BP.2018

REGISTERED COMPANY

Certificate No. NZ1043

Unit 7 19 Edwin Street Mt Eden Auckland P O Box 8329 Symonds Street Auckland 1150 New Zealand Ph 64 9 623 3919 Fax 64 9 623 3881 0800 FOR LOK www.loktronic.co.nz 21636.KS.2018

L • 8A Triton Drive, Albany, Auckland • sales@AWLNZ.com

Certificate No. NZ1043

Unit 7 19 Edwin Street Mt Eden Auckland P O Box 8329 Symonds Street Auckland 1150 New Zealand Ph 64 9 623 3919 Fax 64 9 623 3881 0800 FOR LOK www.loktronic.co.nz 20239.2018

ALLIANCE Wholesale

I C T & S e c u r iwww.AWLNZ.com ty – from Entry to Enterprise

Everyone keeps an eye on this spot

If you have a product that you want the industry to notice, then this is the spot for you. For more information contact: Craig on 07 868 2703 or email craig@defsec.net.nz

Effectively mitigate the risk and decrease the security vulnerabilities to keep people safe and secure

SAFE & SECURE

Facilities & Public Spaces INTERNATIONAL SPEAKERS

12 & 13 AUGUST 2019 | TE PAPA TONGAREWA, WELLINGTON

Dave Crossley

Mark Oxnam Security Operations Manager Melbourne Cricket Club

LOCAL EXPERTS

Head of Security, Emergency Planning & Response Sydney Opera House

Dean Kidd

Auckland Live

Hugo Porter

Security Civil Aviation Authority of NZ

Anton Venter Counties Manukau DHB

Ellen King

Air New Zealand

Stay up-to-date on what’s emerging in New Zealand’s threat landscape

Be inspired by fresh case studies from industry and walk away with a practical roadmap for building a safer and more secure society

Opportunity to network and meet people who share the same challenges

View Agenda Online: www.conferenz.co.nz/safe GOLD SPONSOR

MEDIA PARTNER

SUPPORTING ORGANISATION

ORGANISER

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Loktronic for Fire Protection Products

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NEW TO NZ FROM UNIVIEW Mini PTZ Quick to install, supports up to three installation methods 5X vari-focal lens, focusing as zooming Super Starlight , reaches up to 0.002 lux minimum illumination (5MP) Clear sound collection in any environment, built-in mic moves with Pan-Tilt

Multi-sensor Wide angle, four lens support up to 180° of view 120dB True WDR, see clear under high contrast scenes Starlight illumination, high photosensitivity sensor, clear image, less noise and motion blur IP67, high quality sealed structure

Wifi KITS & IPC More stable, longer transmit distance than you expect. More eﬀicient, see fluent live image under tough environment. More secure, encrypted signal transmission, we protect your privacy.

Whangarei

Auckland

Hamilton

Palmerston

Wellington Christchurch

NEW ZEALAND WIDE AUCKLAND | TAURANGA | WELLINGTON | CHRISTCHURCH HEAD OFFICE. Unit 14/23 Roxanne Place, Tauranga New Zealand T. +64 9 2152300 W. www.cleardigital.co.nz

Dunedin

New Zealand Security - Aug-Sep 2019

Articles inside

AI on Cruise Ships: The fascinating ways Royal Caribbean uses facial recognition and machine vision

An amenity of necessity

Legalised Cannabis: A test for employers

NZSA CEO Update

NZSA Special Interest Groups update

Genetec’s Synergis IX arrives in New Zealand

Gun buy-back puts Police firearm security under spotlight

New Zealand Unisys Security Index 2019

Extremist attacks rise as polarisation continues

Protecting campuses with AI video solutions

Dahua Starlight cameras tackle low-light applications

Gallagher’s latest release hits the market

Advanced Security announces security supplier of the year

Sektor acquires Duo group of companies

More assaults on hospital security guards

ASSA ABLOY secures Auckland War Memorial Museum

Together Stronger: A New Zealand security sector network?

Tyco Security Products poised to deliver more in New Zealand