Your build guide.
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Building a new home can be a complex process, which is why we’ve created this guide to help you understand what’s involved in each key building stage and plan for what’s ahead.
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MEE T YO UR TE A M
A lot happens during your build journey, but rest assured you’ll have plenty of support along the way. Our dedicated team of specialists – experts in finance, sales, pre-construction, interior design, construction and warranties – will help make the process as seamless as possible.
Sales
Construction
Your New Homes Consultant will spend time with
Your Customer Experience Coordinator (Construction)
you to understand your needs. They’ll also guide
will keep you updated during the construction of your
you through our range of floorplans, design options
new home and hands over your keys once your new
and facades to help you discover your perfect home.
home is complete.
In addition, they can also help you find land and prepare your ideal home and land package.
Your Site Manager will be your boots on the ground, supervising the on-site contractors and
Your Home Loan Specialist will analyse a wide range
suppliers. They’ll be happy to give you their mobile
of lenders through our in-house experts, Resolve
numbers, but please remember to call only during
Finance, and identify the home loan that suits you best.
their working hours: Monday to Friday, 7.30am to
Your Conveyancer will manage the settlement of your property using our in-house service, Resolve Legal.
4.30pm. They need their downtime to stay fresh and focused for you. Your Regional Construction Manager will oversee
Pre-construction
quality and safety throughout the build.
Your Customer Experience Consultant
Warranties
(Pre-Construction) will guide you through the signing of your New Home Contract. They’re also your key
Your Warranty Site Manager will inspect your home
point of contact throughout the planning and approvals
at your 12-Month Maintenance Warranty period,
stage, until your home is ready to start construction.
if required.
Your Interior Designer will work with you to understand
Your Warranty Administrator will be your main
and create your unique style and vision for your home.
contact in our office. They will manage communication
They will also assist you through our showroom and
and answer any questions you may have during
guide you through making your internal and external
your warranty period.
colour and material selections. Your Electrical Consultant will assist with selecting all of the electrical requirements of your home.
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Sales process
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If you require finance options and conveyancing, they’ll also connect you with the right people to make it happen. 1. Set your budget
3. Appoint your conveyancer
A Resolve Finance mortgage broker can help you
When you’re building your new home, you’ll need
determine your borrowing capacity and obtain the ideal
an experienced conveyancer to handle the land
loan from a wide range of banks.
settlement. Our in-house experts, Resolve Finance,
Even if you already have a favoured lender, it’s a good idea to get an obligation-free finance health check through our in-house team at Resolve Finance. They
can take care of it all for you.
4. Choose your home
have access to all the big banks and an exclusive
We’ll help you personalise your chosen home using
lender with specialist products, so they may be able
our selection of floorplan and facade options. We will
to find you a better deal.
then present you with an upfront, fixed price for your new home. You’ll sign a Preliminary Works Contract
2. Locate your land
(PWC) and pay an initial deposit.
Your New Homes Consultant can work with you to
In line with our commitment to providing you with
select the perfect block of land in your area of choice.
an upfront, fixed price before you pay a deposit,
Or you can just show us the land you’ve already
we don’t permit any changes to facades or floorplans
purchased.
after you sign your PWC. This includes structural
We also have great relationships with Victoria’s leading land developers, so it’s no trouble at all for your Consultant to prepare a complete home and land package. We’ll need a copy of your land contract to check the developer guidelines and take note of any covenants.
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floorplan changes, so make sure you’re completely happy with your chosen facade and floorplan before signing your PWC.
YO UR AC TI O N S
Building a new home involves some big decisions. Luckily, your New Homes Consultant is here to help you make them. This handy checklist offers a few key points to work through with your New Homes Consultant during the Sales stage.
Select floorplan The first step: choose the perfect home to suit your block. Select a floorplan and facade from our range and personalise the floorplan with our range of design options.
Display walkthrough Join your New Homes Consultant at one of our display homes for a personal tour explaining how you can personalise your selected floorplan. Your Consultant will ensure you know exactly what is provided as a standard inclusion and the additional options available to you. At the end of the walkthrough, you will have an understanding of costs associated with building your new home.
Preliminary Works Contract Your New Homes Consultant will arrange a time to go over your fixed-price PWC, which will include any additional extras such as cooling and general upgrades you have decided on.
Deposit Once your PWC has been finalised, your initial deposit
Structural changes Now is your chance to make any structural changes to your home, including window alterations, ceiling heights and additional doors. Once you’ve signed your PWC no further changes will be permitted to
of $2,500 is due so we can get to work on your contract and plans. At this stage, you will also need to provide pre-approval from your lender of choice, or have a consultation with our in-house finance team, Resolve Finance.
floorplans and facades, so be sure to discuss all
Please note: $5,000 deposit for Knockdown
of your ideas and requests with your New Homes
Rebuild customers.
Consultant.
Feedback Design guidelines
How was our sales process for you? Now is your
If you’re building in an estate, check its design
opportunity to share your feedback on our staff and
guidelines to ensure your PWC covers all the
process, based on your sales experience. We’re always
developer’s requirements. These might include low-
striving to be better, and your feedback helps us keep
profile roof tiles, preferred colour palettes, and corner
improving our product and customer service. You will
treatments if your block is located on a corner.
receive an email with a link to complete a 1 question survey, we love to hear all about your experience so please remember to leave some comments too!
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Pre-construction process
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Now it’s time to meet your Customer Experience Coordinator (Pre-Construction) and Interior Designer who will guide you through the pre-construction process and colour selection appointment. 1. Appointment booking You will receive a call from our Administration Team to book in your appointments. These can include but are not limited to:
Your Interior Designer will arrange a meeting where they will: •
Take your initial brief
•
Arrange your Concept Consultation
• Ensure you have access to Abode online. This
•
HIA Contract
•
Interior Design Consultation
online portal enables you to preview colours,
•
Electrical Consultation
materials and finishes for your new home so you
For timing of your appointments please refer to your signed What to Expect document.
are familiar with the options available ahead of your Interior Design Consultation.
Please note: If you are waiting on your land to title,
4. Interior Design Consultation
we will arrange your Interior Design Consultation
During your Interior Design Consultation, either in
within 3-4 months of the title release date to ensure your lender has enough time to arrange your finance approval.
2. Preparing for your new home contract Your Customer Experience Coordinator
our Abode inspiration studio or virtually, your Interior Designer will help you finalise your colour schemes and fixtures. This meeting will take approximately 5 hours. This includes 2-3 hours in the showroom, a break and then 1–2 hours to finalise and sign off your paperwork.
(Pre-Construction) will be in regular contact with
5. Electrical appointment
you up until your contract appointment. Once your
You’ll meet with our qualified in-house Electrical
contract has been prepared, we’ll send you copies of your contract and plans approximately 1 week before your appointment. This will allow you time to review the documentation ahead of signing your HIA contract. HIA Contract Signing Your HIA contract signing appointment will be conducted virtually by your Customer Experience Coordinator (Pre-Construction). The contract signing will take approximately 1.5 hours to complete. All parties of the contract will need to be present at the meeting to sign the HIA contract. The Balance of Deposit will be payable within 7 days.
3. Preparing for your Interior Design Consultation
Consultant virtually to choose the electrical selections for your new home. This appointment will take up to 2 hours for a single storey and 3 hours for a double storey. One week prior to your appointment your Electrical Consultant will be in contact to introduce themselves, discuss your options and provide supporting documents on how best to be prepared for your appointment.
6. Obtaining approvals Untitled Land Please note that if your land is not yet Titled after completing your HIA contract appointment, you will be introduced to your Customer Service Consultant who will be your main point of contact until your land titles. Your Customer Service Consultant will be in monthly
As part of your new build, you will be assigned
contact to prepare you for when your land titles.
your own personal and qualified Interior Designer to
They will also be available to you should you have
guide you in creating the vision for your new home.
any queries during this time.
Whether you have an appointment in the Abode inspiration studio in person or via an online Consultation, your Interior Designer will work closely with you to find your perfect style.
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Titled Land Once your land title has been issued, our team are able to begin applying for and obtaining the
9. R eview final plans Your Customer Experience Coordinator (Pre-Construction)
relevant approvals outlined below.
will send you your final plans for review and signing after
• Order Property Service Information
and colour schedule. This is the final review before
•
construction commences, so it is important you take
Order Soil and Survey Reports
• Notify you if a Community Infrastructure •
checking thoroughly that they reflect your HIA contract
the time to ensure your plans are correct.
Levy is required
Please note: This is not an opportunity to make further
Developers Approval
changes but rather review all documentation prior to
• Council approved plans/town planning
site start.
(if required)
10. Building permit application submitted 7. Developer approval
We will obtain your final Quality Assurance Check
Upon land titling and the completion of all
and our Scheduling, Drafting and Estimating team
appointments our Drafting team will update your plans
will complete a final review of your job to ensure all
in order to submit to your Developer along with your
documentation is correct prior to submitting for your
chosen colour selections for approval. Remember,
Building Permit.
Developers decide on the outcome of your application and rejections can occur. If this does happen, we will do our best to find a resolution in a timely fashion that you are happy with and meets the Developer requirements.
8. 6-Star energy and engineering slab design We ensure that a 6-star energy rating is achieved for your home.
11. Scheduling of labour and materials for your build Our Scheduling team order all of your materials ready for construction.
12. Handover to the construction team Now that all of your pre-construction steps are complete the exciting time has come where you are handed over to our construction team to begin the exciting stage of seeing your home come to life.
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YO UR AC TI O N S
Below are a few of the key actions you will need to carry out before we can hand you over to the building team. These steps will prepare you – and us – for the start of construction on your new home. They also act as a useful reference, so you always know which stage you’re up to in pre-construction. Your Customer Experience Coordinator (Pre-Construction) will be with you every step of the way to make your pre-construction journey as smooth as possible.
Finalise appointment bookings
Review sample HIA Contract
Our Administration team will be in contact to arrange
Your New Homes Consultant would have provided
appointments for:
you with a sample HIA Contract at your PWC signing. We will also email you a copy of your HIA Contract
•
HIA Contract signing
•
Concept Consultation
•
Interior Design Consultation
your contract signing appointment to ensure you
•
Electrical Consultation
understand what you will be signing.
Research colour inspiration Now your appointments have been confirmed, it’s
one week prior to your appointment for you to review. It is important to read through this document before
If you wish to obtain any legal advice, you can use the sample contract to give you ample time prior to your contract signing appointment.
time to visit our display homes and scroll through our Instagram to find some inspiration for your new home. It’s also a great idea to start using Abode online to make selections for your internal and external colours for your home prior to your appointment. Your Interior Designer will be available to provide guidance on your selections at your appointment.
Complete concept consultation To help you prepare for your selections, your Interior Designer will arrange a Concept Consultant ahead of your Interior Design Consultation. This allows you and your Interior Designer to talk through the vision for your new home in preparation for your Interior Design Consultation. Please note, this will need to be completed prior to your contract signing appointment for titled land.
Sign HIA Contract You will spend up to 1.5 hours with your Customer Experience Coordinator (Pre-Construction) in your contract signing appointment. During this time, you will go through the contract checklist, contract particulars and working drawings of your home before signing. During your HIA appointment your Customer Experience Coordinator (Pre-Construction) will take you through the HIA Contract checklist prior to signing.
Pay 5% deposit You will be required to pay your balance of 5% deposit within 7 days of your contract signing appointment. (A 2.5% deposit is required for Resolve Finance customers).
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Complete Interior Design Consultation
Pay Community Infrastructure Levy
This appointment takes approximately 5 hours in which
Your local council may require you to pay a Community
you will come into our Docklands Showroom for your
Infrastructure Levy (CIL). If so, you must pay this
colour selection appointment with your designated
directly to the council and provide your Customer
Interior Designer. Once you’ve chosen your colours,
Experience Coordinator (Pre-Construction) with
you’ll sign off on your colour selection paperwork
a receipt, before we can obtain your building permit.
as well as any additional items requested on a postcontract variation. You also have the option to have this appointment virtually should that be more convenient.
Review pre-final plans Once your land is titled and we have received all
Remember, this is your last chance to personalise
relevant property information and approvals, our
your home – we can’t make any further changes
Drafting team will get to work updating the plans
after this point.
to reflect all the inclusions you’ve chosen.
Complete Electrical Consultation Please make sure you’ve considered your electrical requirements before your electrical consultation.
Once these have been obtained your Customer Experience Coordinator (Pre-Construction) will send you the completed plans to review. Please note, this is not an opportunity to make
Your Electrical Consultant will also send through
further changes but rather review all documentation
an electrical plan for you to mark up ahead of the
prior to site start.
appointment.
Obtain formal finance
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Check boundary pegs Before your land settlement date, we advise that you
Now is the time to provide a copy of your signed
visit your block to make sure all boundary pegs are
HIA contract, post-contract variations and any
visible and in the correct locations. This ensures we
deposit receipts to your broker and/or lender. This
are building in the right spot. If the boundary pegs are
will allow them to start the process for your formal
missing or not visible, you may be required to obtain a
approval application.
Re-establishment Survey before construction begins.
Confirm land settlement We require written confirmation that the settlement of land has taken place as our record that you officially own the land. Your solicitor or conveyancer can provide this for you.
Confirm formal finance We require a copy of your signed mortgage documents before we can commence construction. We need to see that your lender has unconditionally approved your mortgage. If you’re self-funding your construction, you can provide a recent bank statement to confirm the required funds are available to you. Your Customer Experience Coordinator (Pre-Construction) may also request confirmation of evidence of funds for any client contributions.
Sign final plans Your Customer Experience Coordinator (PreConstruction) will send you a copy of your final plans for review. Before you sign, it’s a good idea to spend some time cross checking these plans with your contract and post-contract variations to make sure the plans reflect your choices. These final plans will be our reference for the construction of your home, which means we cannot make any further changes. Please note, this is not an opportunity to make further changes but rather review all documentation prior to site start.
Clear block Avoid delays in the construction of your new home by preparing your block. Make sure your block is: •
Clear of any rubbish or building debris
•
Grass is cut back
•
Remove fencing if house is sited on boundary
Provide feedback on your prestart experience Once your job has been handed over to our trusty construction team it is your opportunity to share your feedback in a satisfaction survey on your pre-construction process. We’re always striving to be better, and your feedback helps us keep improving our product and customer service.
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Construction process
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Now all the planning comes together, and it’s time to start building your new home. 1. Site start
3. Completion
Your Customer Experience Coordinator (Construction)
Once your home is complete, your Customer
will call with the exciting news that you are ready to
Experience Coordinator (Construction) will contact
get started onsite! They will update you on your start
you to arrange a time to meet with your Site Manager
dates and let you know who your Site Manager will be
onsite. At this meeting, your Site Manager will present
throughout the build.
your new home!
Your Customer Experience Coordinator (Construction)
Your New Home Presentation is an opportunity
and Site Manager will work closely together during your
to review any concerns with your Site Manager
build to keep you regularly informed of your progress.
before key handover.
Your Site Manager will oversee the build and will manage everything that happens onsite, including the coordination and supervision of trades and suppliers.
4. Handover It’s the moment you’ve been eagerly anticipating — time to collect your keys! Dependant on availability,
2. Progress meetings The build has four key stages: 1
Frame
2
Lock-up
3
Fixing
4
Completion
At each of these stages, you’ll have the opportunity to meet with your Site Manager onsite and view the progress of your new home. You can contact your Customer Experience Coordinator (Construction) or Site Manager to arrange these meetings. You’re welcome to visit your site during business hours
the handover of your keys can take place either at your home or in our Docklands office. Times can be organised with your Customer Experience Coordinator (Construction), Monday to Friday between 8am - 3pm. An important note: your lender may wish to inspect your completed home before releasing the final payment to us. We are only able to raise your final invoice after receiving your Occupancy Permit. In some cases, final payment can take up to 10 working days to clear. The final inspection may take a few days to arrange, so please keep this in mind when organising your moving date.
at other stages throughout your build, but please make an appointment through your Customer Experience Coordinator (Construction) or Site Manager, because for safety reasons your Site Manager must accompany you onsite. Meetings between these key stages can also be booked with your Site Manager. Throughout construction, we’re happy for you to arrange your own independent inspector. But we ask that you provide 48 hours notice that they’ll be visiting, so our Site Manager can set up a site meeting.
Referral program Now your home is complete, you’re eligible
It’s important to note that weather can potentially
for rewards through our Refer a Friend
cause construction delays. We all know Melbourne is
program. If any of your friends and family
famous for its four seasons in one day, all year round!
you refer choose to build a Boutique home,
However, we work continuously with our trades to
we’ll offer you a reward.
minimise and make up for any delays. We attempt to foresee and plan for any delays, we will be in contact
Visit BoutiqueHomes.com.au/refer-friend
during this time to ensure you are updated.
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YO UR AC TI O N S
Now is the moment you’ve been eagerly awaiting – you get to watch your new home come to life. Below are a few key moments in the construction process – please take note of what you’ll need to do through the next exciting stage of your journey.
Site start
New home presentation
Your Customer Experience Coordinator (Construction)
Once your home is complete, your Customer
will call you to confirm the date when construction
Experience Coordinator (Construction) will contact
will begin. Your Customer Experience Coordinator
you to arrange a time to meet with your Site Manager
(Construction) will be your main point of contact during
onsite so we can present your new home to you.
construction and will provide you with a weekly update
This is your chance to ensure you’re completely
on the progress of your new home.
happy with your new home before providing a formal sign-off.
Quality control inspections During the construction of your new home, an
Key handover
independent Building Surveyor and our own quality
When it’s time to collect your keys, your Customer
control specialists will inspect your home to ensure
Experience Coordinator (Construction) will contact
it meets our standards.
you to arrange a convenient time to meet either at your home or at our Docklands office, dependent
Stage 1 Site Manager Because we pride ourselves on quality workmanship, we have Site Managers who specifically oversee the first vital stage of construction. Your Stage 1 Site Manager will coordinate all contractors up until your slab has been completed and approved by your building surveyor.
Site Manager Once your slab has been completed, you’ll then have the pleasure of meeting your Stage 2 Site Manager who will be with you for the remainder of the construction of your home.
on staff availability. In this meeting your Customer Experience Coordinator (Construction) will also take you through the warranties, provide a copy of all compliance certificates and offer handy tips for looking after your new home.
Feedback This is your opportunity to share your feedback on our staff and process, based on your construction experience. We’re always striving to be better, and your feedback helps us keep improving our product and customer service. You will receive an email with a link to a quick survey.
Progress payments At the end of each major milestone throughout construction you will receive an invoice for each progress claim, as outlined in your HIA Contract. It’s important to send these promptly to your lender, so they can arrange the payment immediately. 16
We love to hear all about your experience so please remember to leave some comments too!
Warranties
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With an experienced department dedicated to providing service and advice, we are here for you regarding any warranty-related questions or concerns that you may have.
1. Commencement of your Warranty Period Your 12 Month Maintenance Warranty period begins at the official handover of your keys in the Boutique head office. By the time that you have reached handover, you would have completed your ‘New Home Presentation’ with your Site Manager. The New Home Presentation allows you an opportunity to review your completed home before sign off and formal acceptance. By this stage, your home would have been through a range of quality checks. The New Home Presentation provides a final opportunity to ask any questions, we recommend you write down any questions prior to your meeting to ensure nothing is missed. By signing your New Home Presentation, you are confirming that you are happy with your new home.
2. Your Home Care Guide
25 Year Guarantee
So please be careful when moving furniture, as any chips, scratches, bumps and bruises caused are not covered during this period.
4. Y our 12 Month Maintenance Warranty Guarantee Throughout the construction of your home, you can be assured with the industry standards that we adhere to, such as frequent inspections and building practices to ensure that we meet all relevant building codes and regulations — all of which help provide you with a quality new home. During your warranty period, we also follow these same regulations and guidelines set out by the governing bodies and commissions. What does this mean for you? Well it simply means that you have peace of mind, knowing that any decisions that are made regarding your home will not be our ‘opinion’ as a builder, rather they will be backed
When you receive the keys to your new home we will
by, and fairly assessed in each and every case based
also provide you with a Welcome Home pack. This
on the documents produced by relevant industry
includes a Home Care Guide outlining your warranties
bodies.
and information about caring for your new home.
Our guarantee and commitment to you is that if any
There are various warranty periods for particular
item is seen as a builders defect as deemed by our
features of your home. We encourage you to carefully
industry guidelines, or if any item of your house is
read this Guide so you are aware of these details.
not performing as intended within the warranty
Our Warranties department is primed for dealing with the unexpected; but we do not want YOU to have to deal with the unexpected as well. After handover, any concerns or questions that you may have can be answered by emailing: warranty@abngroup.com.au and our Warranties team will assist you from there.
3. Moving into your new home Once you have collected your keys, we know the first thing you want to do is move in, do some landscaping, set up your furniture, clean and start to make your new house a ‘home’! It’s important to note that there are some items that are not covered under your warranties. These are items that could be considered to be general wear and tear, or damage that may have been caused after handover.
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12 Month Assist
period, then we will fix this for you at our cost, no questions asked!
5. Your 12 Month Inspection All new homes have a ‘settling in’ period where small issues may emerge that require attention. Our 12 Month Maintenance Warranty Service is a routine checkup, specifically designed to service your new home. This involves meeting with one of our Warranty Site Managers at your home, who will thoroughly review your home with you to identify any areas that may need attention. Simply contact your Warranty Administrator leading up to the 12 Month anniversary of being in your new home to arrange for a comprehensive inspection by one of our Warranty Site Managers.
YO UR AC TI O N S
Thoroughly read your Home Care Guide
If you have questions or concerns about your
so you’re aware of the warranties provided with
home after handover, contact the Warranties team
your new home.
at: warranty@abngroup.com.au or on
Your Home Care Guide also includes information on how to maintain your home, please familiarise
9674 4500.
Now that you have been in your home for 12
yourself with these tips on how to keep your home
months and completed the inspection process
well maintained.
we invite you to provide feedback on our staff
Please be careful when moving furniture into your new home, as general wear and tear items (such as chips, scratches or marks) are not covered within your warranty.
and process. You will receive an email with a link to a quick survey to complete. We love to hear all about your experience so please remember to leave some comments too!
Upon the 12 Month anniversary of collecting the keys to your new home, contact your Warranty Administrator if you wish to arrange a comprehensive inspection of your new home by your Warranty Site Manager.
A ll maintenance requests need to be sent to your Warranties team and maintenance related repair work needs to be completed by ABN Group Victoria approved trades.
Important note Only ABN Group Victoria approved trades and suppliers are authorised to assess and carry out warranty related repair works. Any external professional trade, supplier or manufacturer assessments or repairs on any part of the property, fixtures or fittings may void warranty claims. Any related charges will not be paid by ABN Group Victoria.
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Glossary of terms
Building permit
This is the approval to build your new home. It means a registered Building Surveyor has reviewed and approved your construction drawings, specification and engineering. This also means your home complies with relevant building codes and regulations.
Developer
These are rules the developer places on your land, which
guidelines
outline limitations that must be met (such as eave size, setbacks or set colours). Your New Homes Consultant will let you know what the rules are, so you can take this on board when selecting options for your home. We’ll get your developer’s approval before we send off your plans for a building permit.
Final plans
These are the final plans of your house, which show any changes made. You will sign your final plans as acceptance and they become part of your contract.
Footings
The part of the house that supports everything else — usually made of concrete. Importantly, footings aren’t the same as foundations.
HIA
Housing Industry Association.
House
Final payment for the completed home by the owner to
settlement
the builder. This stage is reached when the final claim for completion has been paid. At this point keys and warranty certificates to the home are handed to the owner.
New Home
Legal agreement between Boutique Homes and the owner
Contract
(you!) detailing conditions relating to the construction of the home. This includes your final plans and price.
PWC
Preliminary Works Contract. An initial agreement describing items to be completed before the preparation of your New Home Contract. This is where you select options for your home so you can be sure of your final price, before paying any deposit.
Re-establishment
Survey undertaken by a licensed surveyor to identify
survey
correct boundaries on a land allotment. This is especially important when building on the boundary.
RTS
Ready to Start — the stage a new home contract reaches when all contractual requirements have been satisfied and the job can be handed over to the building team to begin construction.
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Frequently asked questions What is land title? Land title is a certificate that identifies the land and who owns it. Most vacant blocks of land purchased in Melbourne’s growth area subdivisions begin their life as part of large single parcels of land or even multiple parcels joined
Boutique cannot allow any structural changes once your contract plans have been finalised as this will impact the efficiency of our pre-construction process. A structural change can be defined as a major alteration that will affect your plans and documentation i.e. engineering, 6 star energy rating.
together to form an estate. In most cases these original
Refer to your PWC for a list of structural changes that need
parcels of land were farmland.
to be finalised before your contract plans are completed.
Once a site is identified as a potential subdivision, many
What payments do I need to make?
things have to occur in order for the final block to be delivered ready to build a new house on. This includes
• $2,500 at the time of signing your PWC
initial acquisition and planning approvals, finance and
• 5% deposit at New Home Contract signing
construction, followed by compliance. In order to achieve individual titles a developer must obtain certificates of compliance to show that all works on each individual lot have been completed correctly and that all authorities are ready to accept the new
(less the $2,500 already paid) • 2.5% is required if you are a Resolve Finance customer The following progress payments during construction:
assets. This is then sent to council in preparation for
Base slab complete:
10%
Statement of Compliance.
Frame complete:
15%
Lock-up complete:
35%
Fixing complete:
25%
Completion:
10%
Any issues identified by the authorities need to be rectified before certificates are issued. At the completion of civil works a council inspection will also be undertaken. Once council is satisfied that all required works are complete Statement of Compliance will be issued. Once a Statement of Compliance is issued by council it is then sent to the titles office where individual titles are issued.
How long will it take to build my home? Pre-construction timeframe (Titled): • Deposit to Contract Signing: 6-8 weeks • Contract signing to Ready to Start (RTS): 12 weeks Please note: Refer to your What to Expect flyer for more specific timings and details. Timeframes differ for untitled
When can I make changes to my home?
land dependant on expected title dates.
Before you sign your Preliminary Works Contract (PWC),
The time taken for pre-construction can vary, depending
you can choose from a range of facades and floorplan
on whether we require site-specific and local authority
design options to personalise your new home. But in line
approvals. The time taken to obtain titles is in addition
with our commitment to providing you with an upfront,
to the timeframes noted above.
fixed price before you pay a deposit, we don’t permit any changes to facades or floorplans after you sign your PWC. During your colour selection meeting, you can choose floor coverings, colours and fittings for your home. You’ll also have a separate electrical consultation where you can choose the electrical requirements for your home, such as power points, downlights and security if required.
What is a structural change? In preparation of your HIA contract signing appointment, our Drafting team will complete your contract plans according to all of your requests outlined in your PWC. 22
Construction: • Single-storey homes: 260 days as outlined in your HIA contract • Double-storey homes: 290 days as outlined in your HIA contract Please note: The time taken for construction can depend onsite conditions and weather. Our contractual building period for single-storey homes is 260 days, and 290 days for double-storey homes.
Can I supply my own products or employ my own trades for the construction of my home? Due to the required insurances and the supplier agreements we have in place to deliver you the best value, it’s not possible for customers to supply their own products. We also regret it isn’t possible for customers to engage their own trades to work on the home during construction, or to nominate which trades will work on their Boutique home. The reason we keep everything in-house is to maintain our quality standards for every new home we build, and to ensure we construct your home within our guaranteed timeframes.
Will I receive a confirmed completion date? We work hard to stick to our projected schedule, but there are many factors outside our control that can affect the construction timeframe — including the weather. So our Site Manager can only confirm your completion date towards the end of construction. But we always keep you informed every step of the way — your Site Manager will provide you with fortnightly updates, and your Customer Experience Coordinator (Construction) will provide weekly updates.
When do my contract days commence? Your HIA contract outlines the contract building period within which we’ll build your home. This period begins from the date when the site cut commences.
Who is responsible for paying for gas, electricity and water throughout construction? As the land owner, you’re responsible for paying for any gas and water usage and any associated costs throughout construction. Boutique Homes will pay for any electricity consumption throughout the build.
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@BoutiqueHomesVic @BoutiqueHomesVictoria
We’re listening
Upfront, always
Raising the standard
12 month assist
25 year guarantee
Building since 1978
Our customers are at the centre of everything we do. That’s why your feedback is welcomed at every stage of the journey, even after we’ve handed over the keys.
Building a home is complex, but it doesn’t have to be confusing. Our team will be clear and transparent throughout.
We deliver beyond the standard. We only use quality materials and tradespeople with thorough supervision and quality control inspections throughout.
We offer a superior 12-month Warranty Service so your new home has enough time to settle and experience all four seasons.
Our commitments don’t end when construction wraps. We stand by the quality of our homes and back each one with a 25-year Structural Guarantee.
Proudly part of the ABN Group, we’ve been delivering superior service, design excellence and exceptional quality since 1978.
Discover the difference BoutiqueHomes.com.au or call 9674 4500
Disclaimer © 2022. Images in this brochure are indicative only and may depict fixtures, finishes, features and landscaping such as architectural facades, planter boxes, fencing, barbecues and fireplaces not included in any pricing specified or supplied by Boutique Homes. Images may depict upgrade options which are not included in standard pricing including architectural facades, undermount kitchen sink, freestanding bath, fireplaces, waterfall ends to kitchen island bench, upgraded cabinetry, upgraded tiling, tap-ware and basins. For detailed pricing and specification, please speak to a New Homes Consultant. All information within this brochure was accurate at the time of printing July 2022. The building practitioner is ABN Group (Vic) Pty Ltd t/as Boutique Homes, registration number CBD-U 49215. JUL2022 BH0083