TRENDING HOT &
eeping pace with industry trends is key to staying competitive in today’s ever-evolving market. Innovation and strategic thinking are the keys to transforming challenges into opportunities for growth and success. From game-changing technologies that enhance guest experiences to solutions addressing shifting consumer behaviors, rising costs, and ongoing staffing shortages, the landscape is evolving rapidly— and innovative operators are evolving with it. For this year’s guide, IBI turned to
You’ll find the latest products and services designed to boost your business. Whether it’s solving operational challenges, improving efficiency, or delighting your guests, this
What’s HOT & TRENDING
in Arcades and Attractions
MEETS INNOVATION NOSTALGIA
Award-Winning Games Boost Engagement & Revenue
Arcades are all about delivering unforgettable experiences, and this year, two standout games have taken the industry by storm, earning Brass Ring awards at IAAPA 2024. Drawing on nostalgic appeal and adding modern thrills and immersive gameplay, these new-to-the-scene games can deliver the excitement your guests want with the revenue you’re looking for.
With AVS Companies at the forefront, these award-winning games are now available to delight your guests and add magic to your game room.
ASTEROIDS RECHARGED – CLASSIC ARCADE ACTION WITH A MODERN EDGE
Alan-1’s Asteroids Recharged took first place for Best New Product, revitalizing the legendary Atari game with features designed to thrill today’s players. Maintaining the iconic gameplay of controlling a spaceship and blasting asteroids, this reimagined classic now boasts Explosive Bullets, Burst Shot, and Deflectors, giving players the tools to conquer chaos in a whole new way.
through challenging obstacles that blend humor, action, and skilltesting excitement. With its universally loved theme and engaging gameplay, this game draws families, kids, and fans alike, turning your game room into an instant crowd-pleaser.
By combining cutting-edge design with the appeal of a globally recognized franchise, Kung Fu Panda: The Warrior’s Gauntlet encourages repeat visits and generates strong earnings. This game is a surefire way to delight your guests and boost your arcade’s success.
With two-player simultaneous action, Asteroids Recharged creates a social, competitive atmosphere perfect for attracting groups. Bonus multipliers for landing consecutive shots and escalating challenges encourage replayability, while vibrant visuals and online leaderboard dominance keep players coming back for more. Whether it’s longtime fans reliving the magic or new players discovering it for the first time, Asteroids Recharged delivers the kind of high engagement and earnings you’ll love.
DREAMWORKS KUNG FU PANDA: THE WARRIOR’S GAUNTLET - IMMERSIVE ACTION FOR ALL AGES
Bring the excitement of the Kung Fu Panda universe to your arcade with DreamWorks Kung Fu Panda: The Warrior’s Gauntlet, the second-place winner for Best New Product at IAAPA 2024. Created by Night Heron Entertainment, this groundbreaking game combines beloved characters, thrilling challenges, and immersive 4D technology to deliver an unforgettable adventure.
Set in a dynamic VR environment, Po takes players on a journey
For over 50 years, AVS Companies has been at the forefront of the arcade and amusement industry, delivering innovative experiences that redefine entertainment. With stellar results in on-location tests, both Asteroids Recharged and Kung Fu Panda: The Warrior’s Gauntlet showcase impressive player engagement and earning potential. Now available for order, these games are ready to elevate arcades and entertainment centers nationwide.
“These top awards in the New Product division at IAAPA showcase the remarkable creativity shaping our industry,” said Keith Krail, director of marketing at AVS Companies.
“We’re excited to bring these outstanding games to our customers.”
For more information or to explore these innovative games, visit AVSCompanies.com, call 847-439-9400, or email sales@avscompanies.com
What’s HOT & TRENDING
in Arcades and Attractions
TAKING THE GUESSWORK OUT OF
Arcade development and management can be complex, with countless details to consider. The challenges can feel endless, from perfecting layouts to staying ahead of industry trends and maximizing profitability. That’s where Betson’s Wellness Program steps in—a game-changing solution designed to simplify operations, boost profits, and give operators the confidence to succeed.
Betson’s Wellness Program leverages decades of gaming industry expertise to provide operators with tailored strategies for lasting success. At its heart, the Wellness Program focuses on the key elements of arcade success: routine game assessments to keep offerings fresh, strategic pricing to boost revenue, trend-driven insights for smart game selection, and personalized CAD layouts to make the most of your space.
Routine game room assessments are critical for maintaining peak performance. This goes beyond just monitoring daily activity—it provides a comprehensive analysis, including actionable insights that improve efficiency, identify new opportunities, and ensure continued success.
Optimizing pricing strategies and ticket evaluations plays a pivotal role in driving revenue and enhancing the guest experience. This process involves analyzing key factors such as game popularity, customer spending patterns, and redemption rates to ensure every game and feature is priced to perform at its best. Additionally, ticket payout settings are carefully assessed to strike the perfect balance between providing an enjoyable experience for players and keeping operational costs under control.
Staying ahead of the curve with proven practices and global insights is essential for arcade success. By leveraging the latest trends and tailored game recommendations, operators can implement innovative strategies that captivate guests, boost engagement, and drive revenue. In today’s inflationary climate, ensuring customers perceive value for their money is more important than ever. Offering options like Time Play for video and non-prize games during slow periods can enhance guest satisfaction and maximize their experience. Betson’s specialists customize recommendations for your center, combining trend insights with personalized game selection to create engaging experiences that keep guests returning and profits growing.
With personalized CAD layouts, every component is perfectly planned to maximize space and functionality, bringing your vision to life.
ARCADE SUCCESS
Complementing this tailored approach, Betson’s TradeIn Program offers a hassle-free way to keep your arcade fresh and engaging—evaluating aging games for fair market trade-in value and recommending the latest musthave titles.
What People Are Saying
“Betson’s Wellness Checkup has been a gamechanger for our arcade. The Betson team helped us choose the right games to attract more customers and reviewed our pricing and payouts to keep everything fair and profitable. Their insights have made a difference in improving our operations and increasing revenue, including helping us spot potential issues like employee theft.”
Troy Cochran, Cloud Peak Lanes, Sheridan, WY
For more information, visit www.betson.com/betson-wellness
Troy Cochran
What’s HOT & TRENDING
TORNADO: THE ULTIMATE in Arcades and Attractions
GREDEMPTION EXPERIENCE
et ready to add more thrills to your arcade with Tornado, the action-packed redemption game designed to captivate players of all ages and boost your bottom line. This stunning coin pusher boasts an array of pre-built coin towers, a storm-chaser themed cabinet and immersive sound effects, delivering an adrenalinepumping experience that keeps guests spinning and winning.
Tornado is a stunning, two-player game that’s an ideal addition to any arcade. Its unique theming attracts players, while sturdy construction ensures low maintenance and dependable performance. Built to impress both players and operators, the Tornado is a smart investment for any arcade looking to maximize space and profitability.
GAMEPLAY THAT EXCITES AND ENGAGES
Tornado offers players multiple ways to score big, from the Tornado Super Bonus to the mesmerizing “coin-nado” towers that topple and unleash massive ticket rewards. Unique features like Party Time, the Tornado Vortex, and the Storm Bonus offer even more opportunities for huge wins, keeping players hooked for longer.
towers ready to be won at all times. With pre-built coin towers, players jump straight into the action, earning instant thrills as they push coins into the win zone.
A SMART CHOICE FOR OPERATORS
Tornado is more than just a fan favorite backed by glowing player reviews—it’s a proven revenue generator backed by ranking in the top of its category during testing. Its fast-paced nature and shorter playtimes ensure high customer turnover, translating to more significant earnings potential. Its eye-catching design also draws impulse players, enticing guests who weren’t planning to play to join in on the fun. Inspired by popular movies and the rising trend of storm chasing, Tornado brings the thrill of the chase to life with tornado sirens, warning lights, and immersive storm-themed voiceovers captivating guests from the moment they approach.
What People Are Saying
“Tornado offers unique gameplay, with large, eye-catching coin towers that draw attention and encourage repeat play. After an 8-week test, I’ve ordered two more. I like that it appeals to all age groups and has a mid-size footprint that’s flexible in the space.”
Brian
Cohen, Pinstack, Entertainment Properties Group
Unlike traditional coin-pusher games, Tornado eliminates the downtime of waiting for towers to build by offering 10 fully assembled coin
Don’t miss out on the excitement! Explore Tornado and see why it’s creating a buzz. Contact your local authorized distributor or LAI Games at 469-541-0555 to learn more and bring a Tornado of fun to your venue today!
Brian Cohen
What’s HOT & TRENDING
in Arcades and Attractions
TURN EMPTY SPACES INTO
When Player One Amusement Group (P1AG) steps into the picture, it’s all about turning underused spaces into profit powerhouses with custom arcade setups. Imagine walking into a bowling center bustling with guests of all ages, not just enjoying strikes and spares but also diving into a world of arcade fun. Parents bowl in their league while their kids race cars or battle in virtual adventures. Suddenly, everyone is engaged and entertained.
Arcades are not just an added attraction; they’re a strategic move for any center looking to boost revenue and appeal to a wider audience. In today’s competitive marketplace, offering more entertainment options can make a significant difference to your bottom line. A well-designed arcade can convert unused corners into profitable social hubs, increasing guest traffic and bringing in families eager for fun.
The best part? With P1AG’s Revenue Share Partnership, centers don’t have to worry about the upfront costs of filling a space with the latest and greatest games. It’s a win-win: P1AG provides the games, and both P1AG and the center reap the financial rewards. And for those hesitant about taking the leap, there’s a reassuring trend. Many of P1AG’s partners who started small with just a few games have seen so much success that they’ve come back asking to expand—even doubling the arcade size in some cases!
The magic lies in how P1AG customizes each arcade. “It’s not a one-size-fits-all approach,” explains John Kolliniatis, the CEO. “We look at your center’s layout, your typical guests, and your business goals to design an arcade that fits perfectly.” This thoughtful planning ensures that every game brings value, excites guests and maximizes profitability.
P1AG also emphasizes the importance of collaboration. “Our team is here to make the process seamless,” he shared. “We listen to your needs, address any concerns, and ensure the arcade setup is stress-free and profitable.” The goal is simple: fun for guests and financial gains for the center.
Guests love having options, and an arcade does just that. It creates an engaging environment where visitors of all ages can have fun together, making every visit memorable.
PROFITS
What People Are Saying
“P1AG’s revenue share program has transformed our space into a revenuegenerating arcade without any upfront investment. Their expert analytics helped us choose the most profitable game mix, teaching us that it’s about strategic selection, not simply adding more games. They knew exactly what would work best for our location and demographics, giving us confidence in our setup. The process was seamless, completed in just six weeks, and their dependable service keeps everything running smoothly. It’s been a profitable partnership that keeps our guests entertained and our venue thriving.”
Ted de Vos, Volt Raceway, Bowmanville, Ontario, Canada
Ready to transform your space? Visit P1AG’s website https://p1-ag.com or connect with your local office to get started.
Ted de Vos
What’s HOT & TRENDING
in Arcades and Attractions
EPIC ADVENTURES AWAIT!
BRINGING FANTASY AND PINBALL MAGIC TO LIFE
Bring the magic of the world’s greatest roleplaying game to your arcade with Dungeons & Dragons: The Tyrant’s Eye, Stern Pinball’s latest release that celebrates 50 years of the legendary franchise. Designed to captivate fans of fantasy adventures and pinball enthusiasts alike, this game fuses stunning craftsmanship with immersive storytelling, making it a standout attraction for your center.
This extraordinary pinball machine transforms gameplay into an epic journey through the Forgotten Realms. Players join the Dragonshield Guild on a quest to thwart Tiamat, the dragon queen, amidst battles with iconic enemies like Xanathar the beholder and Sammaster the lich. The game’s dynamic playfield, complete with hidden passageways, a trap door to dungeon levels, and an electromagnet-powered gelatinous cube, ensures every game is an adventure.
DESIGNED TO DRAW CROWDS
Featuring vivid artwork by Vincent Proce, a soundtrack by Cris Velasco, and voiceovers from an acclaimed cast, The Tyrant’s Eye is an eye-catching masterpiece that commands attention. Its fantasy-themed cabinet design and innovative playfield elements deliver a unique experience that appeals to players of all ages.
MORE THAN JUST GAMEPLAY – IT’S A STRATEGY
Dungeons & Dragons: The Tyrant’s Eye is more than a game; it’s a tool to enhance player engagement and arcade revenue. Equipped with Stern’s Insider Connected™ platform, it allows players to save progress, advance their characters, and share experiences with a global network. Other features include Fizmo’s store, where players can acquire unique items, a treasure chest that unleashes mimic monsters, and even more secrets waiting to be uncovered. Players roll the dice with randomness, where shots and choices control the game’s campaign, driving toward different story endings. Stern’s new PinSave System lets players pick up where they left off, including character experience points, inventory items, and game campaign progress.
Operators can offer guests an exclusive experience with the Limited Edition model. With
premium features such as reflective foil decals, custom armor, upgraded audio, and a numbered Certificate of Authenticity, this collectible version attracts highvalue players and attracts attention. The special edition version is limited to 740 games globally.
Stern’s commitment to quality ensures reliable performance and low maintenance, making this pinball machine a smart investment for your arcade. Its engaging theme and adaptable gameplay suit diverse audiences, from casual players to dedicated pinball enthusiasts.
WHY WAIT? INVITE EPIC ADVENTURES
DUNGEONS & DRAGONS: The Tyrant’s Eye is available through authorized Stern Pinball distributors and dealers around the world. Visit www.sternpinball.com for more information.
What’s HOT & TRENDING in
Arcade Maintenance
MASTER MAINTENANCE & MAXIMIZE PROFITS WITH
ARCADE TECH SCHOOL
No matter how long you’ve been in this business, every owner could use an extra hand to evolve, expand, and get the most out of their operation. Leaning on business consultants with extensive experience in the industry can be a strategic move for centers looking to overcome challenges, capitalize on opportunities, and stay agile in a dynamic business landscape.
Often, putting a consultant to work can be more cost-effective than hiring full-time employees for short-term projects. The team at First Frame Bowling has assembled a group of knowledgeable specialists who are passionate about helping operators maximize revenue and cut costs.
A fresh set of eyes on your operation can help you boost business, cut costs, and operate more efficiently, with fewer headaches. Based on a center’s needs and objectives, First Frame’s support services occur on-site for one to five days.
WHAT ATTENDEES LEARN:
During this immersive, multi-day training, expert instructors cover real-world topics designed for arcade professionals, including:
• Arcade Floor Essentials: Understand the critical elements that keep your arcade running, from POS systems to redemption counters.
• Game Maintenance: Master troubleshooting and repairs for common issues like game calibration, electrical faults, and software glitches.
• Technical Skills: Learn to splice and solder wires, read wiring diagrams, and use tools like multimeters to diagnose problems efficiently.
• Preventative Maintenance: Discover how to minimize downtime and maximize revenue through proactive care.
• Reports and Redemption: Dive into the data to identify underperforming games, manage inventory, and enhance customer satisfaction.
WHAT’S INCLUDED?
This comprehensive learning experience will give attendees the confidence and knowledge to apply their skills immediately. Attendees will enjoy a turnkey program that offers a blend of hands-on learning and practical resources to prepare them to put their skills into action immediately. Participants report gaining valuable skills through one-on-one guidance from experienced instructors, ensuring personalized attention to master essential techniques. As part of the
program, attendees take home essential tools valued at over $140, including a multimeter, soldering iron, specialty bit set, flashlight, wire stripper, and a versatile screwdriver set. Detailed workbooks and vendor lists are provided to support ongoing learning, serving as valuable references long after the training concludes.
Whether you’re an arcade manager, technician, or center owner, this training equips you with the expertise to streamline operations, improve guest experience, and boost profitability.
DON’T MISS OUT
Spots are limited, so secure your place today and take the first step toward becoming an arcade tech pro. With Arcade Tech School, participants will leave confident with knowledge and tools to implement immediately.
What People Are Saying
“This training has significantly reduced our game downtime and boosted our overall operational efficiency. Not only did we improve our hands-on skills in arcade game repair and maintenance, but we also gained a deeper understanding of the amusement industry. The material was exceptionally wellorganized, and Jeff and his team delivered it with expertise and clarity.”
Russ Brown, Owner, Rainforest Black Light Golf & Arcade
Russ Brown
What’s HOT & TRENDING in
Business Coaching
SALES CERTIFICATION
WBOOSTS CENTER REVENUE
ant to boost sales at your center? It all starts with the decision to invest in the right sales training program, which has been proven to increase productivity and revenue.
Imagine a scenario where an ambitious sales associate steps into TrainerTainment’s Sales Certification Program. This isn’t your run-of-the-mill training; it’s a comprehensive, structured ninemonth journey designed to elevate center sales by as much as 50%. From day one, the results start to speak for themselves.
The program starts with an introductory session that sets expectations and outlines the powerful growth potential. What follows is TrainerTainment’s proven Eight Pillars of Sales Success, including everything from mastering the right mindset and strategic prospecting to nailing the art of connection and closing deals. Monthly coaching sessions, with eight to ten participants per group, provide rich opportunities to learn, share experiences, and grow together under the guidance of a skilled facilitator.
H ERE’S HOW IT WORKS
The results are evident, and the feedback is overwhelmingly positive. Sales associates feel equipped to handle their roles like never before, and the centers themselves enjoy increased revenue and a vibrant, welltrained team. Based on location and available growth opportunities, participating centers have seen a 15%-50% increase in sales as a direct result of an investment of certification.
But the story continues. TrainerTainment also offers a Leadership Certification Program, mirroring the success of the Sales Certification. This program empowers managers and future leaders, fostering an investment in long-term growth. States like Ohio have collaborated to maximize participation, underscoring the program’s substantial impact.
What People Are Saying
Each participant engages in online learning sessions on their schedule, followed by a monthly virtual group call that lasts about an hour and sparks collaboration and accountability. A dedicated mentor from TrainerTainment is available for a oneto-one 30-minute call each month to ensure every associate stays on track. With the support of TrainerTainment’s proprietary software tools for sales data tracking, weekly check-ins add another layer of structure, ensuring no sales opportunity slips through the cracks. After the program, each participant receives their Sales Pro Certification, ready to transform from order taker to Sales Pro.
Beth Standlee, the visionary founder of TrainerTainment, best captures the essence of this investment: “An investment in your people is an investment in your business.” With groups forming constantly, single-location centers can jump in immediately, whether alone or partnered with other centers.
“I realized the power of genuinely connecting with prospects rather than just sending a quote. Since I started making more of an effort to engage with clients and understand their needs, I’ve seen a noticeable difference in the quality of conversations and, ultimately, my closing rates.”
Rebecca Rivera, Parkway Bowl, El Cajon, CA
Are you looking for more information or ready to transform your center’s sales and leadership? Visit trainertainment.net or call 817-886-4840
Rebecca Rivera
What’s HOT & TRENDING
NO CARDS. NO CARD DISPENSERS. in Cashless Gaming
JUST BIG SAVINGS AND FAST FUN!
Intercard continues to lead the charge in cashless innovation with its groundbreaking iQ system. Known for pushing technological boundaries, Intercard’s iQ series is transforming entertainment centers by cutting costs, simplifying payments, and elevating the guest experience.
C OST SAVINGS AND STREAMLINED EFFICIENCY
The iQ system eliminates the need for physical cards and dispensers, drastically reducing overhead and maintenance costs. With fewer physical components to manage, operators save on labor, materials, and downtime. This streamlined approach allows staff to focus on guest interactions rather than mundane tasks.
M EETING CONSUMER EXPECTATIONS
Today’s consumers expect speed, convenience, and seamless experiences. The iQ system’s QR code technology allows guests to load credits, check balances, and redeem points directly from their mobile device or a printed receipt. This frictionless process means guests spend less time waiting and more time enjoying games, leading to a memorable experience and repeat visits.
A CONTEMPORARY, SELF-SERVICE SOLUTION
At the heart of the iQ system is the iQTeller kiosk, a self-service hub that allows guests to handle transactions without staff intervention. This innovative system reduces bottlenecks and improves operational flow, even during peak hours, by simplifying processes like reloading credits or redeeming rewards.
The iQ system is a future-ready solution designed to grow with your business. Its scalability supports emerging payment technologies and evolving consumer preferences, eliminating the need for frequent upgrades. With quick payments, cost savings, and reduced staff reliance, it delivers the trends guests and operators love, making it a win-win for modern centers.
T HE IQ SERIES AT A GLANCE
For Guests:
• QR code compatibility (mobile or paper).
• No need for a card; points and credits are stored digitally.
• Simplified gameplay experience.
For Operators:
• One paper roll prints about 1,400 QR codes—talk about efficiency!
• Reduced staff involvement in maintenance and refills.
• Lower overall operational costs.
What People Are Saying
“During our 90 days testing the iQ unit, we have experienced zero system-related issues, and customers were easily able to adapt to the interface and play style. Integrating credit card acceptance at the QR reader has also augmented revenue and provided another level of redundancy. Intercard’s iQ system is another example of their innovation.”
John Kneip, senior director of game rooms at Venu+
Bring the future of fun to your center today! To see the iQ system in action, check out the product video at https://vimeo.com/938279375
For more information on how the iQ system can optimize your operations, contact Rob Geiger at rgeiger@intercardinc.com or visit www.intercardinc.com
John Kneip
What’s HOT & TRENDING
In Entertainment Solutions
TRANSFORM YOUR TVS INTO
REVENUE-BOOSTING POWERHOUSES
Ready to put your TVs to work for you in a new and profitable way? With Orange Door, the world leader in entertainment solutions, your displays become more than screens—they become a dynamic way to elevate your center’s vibe with unique entertainment for guests and valuable marketing opportunities for your business.
Orange Door’s comprehensive virtual entertainment and marketing system will transform your center into an unforgettable destination with seamless music, engaging entertainment, and dynamic promotional opportunities. Operators can use the Orange Door Game Center to change slow nights into lively interactive ones with games like Pub Trivia and Music Video Bingo. But the fun doesn’t stop there. Pair Orange Door’s incredible music selection with dynamic on-screen advertising to showcase your center’s promotional offers, and you have the perfect blend of innovation and entertainment.
B RING YOUR CENTER TO LIFE
W ITH QUALITY AUDIO AND VISUALS
Imagine a music experience so seamless it feels like magic. Here’s how it works: The latest music releases are automatically downloaded via the cloud and blend into your playlists, keeping your center’s vibe fresh and engaging. With over 50,000 music videos, you can craft custom playlists or choose from 90+ expertly curated options that set the perfect tone for your guests.
Unlike typical streaming services, Orange Door mixes songs with DJ-level precision, creating smooth transitions for an uninterrupted vibe. It’s music made to keep your customers entertained, energized, and coming back for more!
B OOST SALES WITH ON-SCREEN ADVERTISING
Your TVs can be utilized for more than just sports—they’re opportunities to showcase signature dishes, craft cocktails, new leagues, attractions, and special events with dynamic on-screen advertising. Full-screen imagery, digital frames, video options, and ticker-style ads make highlighting what sets your center apart easy.
With the built-in ad creator, designing eye-catching promotions is a breeze. Use your own images and text or choose from ready-made templates for any occasion. Best of all, the remote management app puts the power in your hands, letting you easily
create, schedule, and control your messaging. It’s clever marketing made simple!
T
URN A SLOW WEEKNIGHT INTO YOUR HOTTEST NIGHT!
Turn quiet midweek evenings into unforgettable experiences with pub games that drive return visits, boost revenue, and spark positive word-of-mouth while being a cost-effective solution for slow nights. With years of experience creating gameshow events, Orange Door will craft a show tailored to your audience. These energydriven events deliver high energy and competitive fun.
Orange Door minimizes upfront expenses while maximizing customer engagement making it an affordable way to engage and impress your guests. Discover how Orange Door can elevate your center’s entertainment and guest engagement. Visit www.orangedoormusic.com for more information and to schedule a demonstration.
What’s HOT & TRENDING
in Immersive Experiences
EXTRAORDINARY FROM ORDINARY TO
Making Your Venue a Must-Visit Destination
Today’s guests crave more than just an ordinary night out—they’re searching for unforgettable, one-of-akind moments, and many are happy to spend a little extra for something truly special. In a world of entertainment options, from high-tech living rooms to rival venues, standing out is no longer optional—it’s essential.
That’s where the Neoverse steps in. This cutting-edge innovation from QubicaAMF transforms your center into a hub of unparalleled excitement, creating extraordinary experiences that’ll keep guests talking—and coming back for more.
The Neoverse LED Wall is a dazzling, center-spanning display that’s as versatile as it is breathtaking and is the heart of this innovative system. The NEOVERSE unites a stunning array of features: a center-wide LED video wall, HyperBowling lighting, capping and pin deck accents, scoring system integration, and a global soundtrack for music and effects. These elements transform lanes into a sensory playground, where strikes, spares, and high scores burst to life with captivating animations, thrilling guests at every turn. Fully synchronized with the BES X Bowler Entertainment System, the Neoverse delivers an entertainment experience your guests will never forget.
Customization is key to Neoverse’s appeal. Operators can access a rich library of exclusive content or upload their own videos, photos, and music to tailor the experience to their audience. Neoverse’s regular updates keep the content fresh, ensuring there’s always something new for operators to surprise returning guests. Imagine personalized visuals for birthday parties, corporate logos lighting up team-building events, or live sports and music streaming to energize casual gatherings—all with just a few clicks. The possibilities are as limitless as your imagination.
Guests crave unforgettable experiences, and the Neoverse delivers. It transforms your center into a must-visit destination, buzzing with excitement and innovation. By captivating guests of all ages, the Neoverse drives repeat visits and sparks the kind of word-of-mouth buzz that keeps your center thriving.
What People Are Saying
“Bowling has this stigma that nothing ever changes. I think a lot of the reasons that we stay busy is because we’re constantly evolving. With Neoverse customers can see something different, and it can look different every single time that they come into the center.”
Tim Pfeifer, Paradise Island Bowl, Pittsburgh, PA
Are you ready to redefine your guest experience and elevate your center’s appeal? Learn more about the Neoverse at www.qubicaamf.com/neoverse
Tim Pfeifer
What’s HOT & TRENDING
NAVIGATING RISING
With another major insurance carrier exiting the bowling center market, proprietors face growing struggles securing renewals, especially in highrisk areas. These challenges make expert guidance critical to ensuring businesses are protected.
INSURANCE CHALLENGES
To address these issues, IBI sat down with Cameron Linder, CEO of Western Bowling Proprietors Insurance (WBPI). With nearly four decades of insuring bowling centers, we asked Cameron about the market changes and how proprietors can adapt.
Q: Why is the bowling center insurance market so unstable? Is bowling that risky?
A: Absolutely. For insurers, bowling means large, older buildings, sporting injury risks, and alcohol—a combination that raises red flags. Older buildings have higher fire, wind, and hail risks. Sporting injuries lead to frequent liability claims. And alcohol increases risks like drunk driving or shootings. Over the last five years, I have seen six companies exit bowling due to claims in one or more of these areas.
Q: Why can’t insurance companies handle these challenges?
A: Most carriers cannot scale fast enough to absorb losses, or they only gain traction in high-risk regions. Worse, their claims teams often do not understand bowling’s unique risks, which quickly lands them in financial trouble.
Q: How has WBPI managed the inherent risks of bowling?
A: Our claims team includes a Hall of Fame pro-bowler and a seasoned adjuster. Their deep understanding of bowling and the law helps us fight frivolous claims. Plus, we do not put bowling incidents on a customer’s loss record until there is a settlement or serious demand. How we handle claims is the Number One reason for our success.
Q: Why is it important to work with an insurance agent specializing in bowling?
A: Insurance is your safeguard against bankruptcy when disaster or lawsuits strike. It is critical to choose an insurance partner who knows your business inside and out. WBPI is famous for our free training where we coach staff how to treat injured customers, where to install your cameras, and how to prevent fires.
Q: What questions can proprietors ask to test an agent’s bowling expertise?
A: A couple of key questions can reveal whether your agent understands bowling insurance: How much does it cost to replace lanes, scorers, and pinsetters?
Answer: $45,000-$60,000 per lane, depending on features.
Should I worry about insuring my $8 million building for $4 million?
Answer: Yes. Being that underinsured can result in penalties, even on a $1million claim and that could put you out of business.
Q: What is your favorite part of the business?
A: The customers! Bowling proprietors are some of the hardest-working, most passionate people I have met. It is why Monday is my favorite day of the week—there are no better people to fight for.
Insurance is not just about policies—it is about survival. Do not let rising rates or a lack of expertise leave your business vulnerable. Partner with experts who know the bowling industry inside and out. Your business deserves protection you can count on.
To learn more about WBPI, visit www.wbpiprogram.com or contact Cameron and his team at 800-200-9998
Cameron Linder
What’s HOT & TRENDING
in League Bowling
THE NEXT BIG THING IN YOUTH BOWLING:
VIRTUAL LEAGUES ARE HERE!
When it comes to kids and bowling, the fun never stops – but what if you could turn that fun into year-round engagement? With Kids Bowl Free (KBF) stepping up its game, bowling centers now have a fresh way to bring more kids into the sport and your centers with virtual youth leagues.
A NEW WAY TO PLAY: VIRTUAL LEAGUES WITHOUT THE HASSLE
KBF’s new program offers virtual youth leagues that keep the excitement going beyond the lanes. These convenient virtual leagues allow participants to bowl their games on a flexible schedule when your center is available. Talk about convenience for you and the participating families!
Here’s how it works:
• Flexible Format: Kids bowl six 2-game sessions over 10 weeks at your center.
• Points System: Players earn points by showing up and outperforming other league members nationwide.
• No Setup for You: KBF handles everything, from marketing to administration. Your staff needs to know the bowlers are coming.
Each time 20 kids sign up, a new league kicks off, allowing participants to bowl against kids from different centers. And there’s no waiting for the next season—leagues start year-round!
A RISK-FREE WAY TO BRING IN REVENUE
Running these virtual leagues means more than just filling lanes. With each participant, your center earns $36 ($6 per two-game session), and house shoe rental is included in the program. It’s like having prepaid open play but with the bonus of structured competition and fun.
Best of all, it’s completely free for your center to join! KBF handles all the marketing, manages every detail, and collects fees directly from families. Plus, the program encourages these young players to take the next step into traditional youth leagues at your center.
Y EAR-ROUND ENGAGEMENT, NO EXTRA EFFORT
What’s the magic behind these virtual leagues? It’s the perfect blend of bowling fun and competitive play without the logistics headache. KBF, in partnership with Storm Bowling, even rewards participants, making the experience even more exciting.
This program opens doors to families new to
bowling, turning occasional players into regular guests and, hopefully, into future youth league bowlers. There’s no cost or risk to your center, only opportunities for more business.
G ET STARTED TODAY!
It’s time to take youth bowling to the next level—no setup, no risk, just fun!
What People Are Saying
“Chipper’s Lanes is fully committed to this innovative virtual league program, which keeps KBF participants engaged beyond the summer and draws customers into typically quiet periods. Once the virtual program gains momentum, we anticipate significant growth in our traditional kids’ leagues and an increase in VIP customers visiting us weekly instead of just a few times a year.”
Contact Andy Vasko at 877-841-4590 or email andy.vasko@kidsbowlfree.com for more information.
Matt Hoeven, Chipper’s Lanes, Colorado
Matt Hoeven
What’s HOT & TRENDING in
Operations
TEAMWORK! TECHNOLOGY MEETS
Looking to take your center to the next level?
Technology is here to help! Savvy operators are digging into their operations to uncover ways technology can boost efficiency, support their team, and create standout guest experiences. By spotting these opportunities, you’re setting the stage for tailored, transformative solutions.
Meet Sync Omnis: Your New Secret Weapon. Brunswick’s Sync Omnis is here, and it’s changing the game. Packed with innovative features, this update transforms every aspect of your operation. Think personalized memberships, immersive gaming, seamless inventory management, and tools to train your team like pros—all in one powerhouse system. Sync Omnis puts the tools to grow your business right in your hands.
T RAINING MODE: PRACTICE MADE EASY
No more fumbling through new systems! Sync Omnis’ training mode provides a realistic POS training environment that lets your team practice cash transactions without affecting live sales. Employees can simulate transactions with menu items or attractions, and everything resets once training ends. It’s hands-on learning, zero stress.
M EMBERSHIP PROGRAMS: BUILD LOYALTY LIKE NEVER BEFORE
Make your guests feel like VIPs with personalized membership perks. The new membership feature lets you create exclusive Members Only experiences that keep customers coming back for more. Easily sell and manage memberships through the SYNC Desk—building loyalty has never been so simple (or effective!).
E FFORTLESS INVENTORY AND MEANINGFUL SALES
Say goodbye to manual inventory tracking! The new inventory management feature updates stock levels in real time. Items are marked unavailable as soon as they sell out, so you can say hello to hassle-free inventory management. Plus, you can add a feel-good factor to every sale with the Charity Round-Up feature. Guests can round up their purchases to support a good cause, creating a sense of community while making a positive impact.
Adopting new technology takes effort, but the payoff? Totally worth it. Sync Omnis streamlines operations, delivers top-notch guest experiences, and creates an environment where technology enhances—not overshadows—the human touch.
Whether it’s training staff with ease, wowing customers with unforgettable experiences, or keeping your inventory in check, Sync Omnis has everything you need to succeed.
What People Are Saying
“Take a close look at your operation and identify where technology can complement your team. The rewards in smoother operations and happier guests are well worth the effort to create an environment where technology enhances the guest experience without overshadowing it.”
Brad VanBuskirk, COO, Stars & Strikes, Cumming, GA
Ready to Elevate Your Center?
Sync Omnis streamlines operations, enhances guest experiences, and supports your team—all in one powerful system. Discover how it can work for you at BrunswickBowling.com
Brad VanBuskirk
What’s HOT & TRENDING
In Redemption
THE HOTTEST MERCH AT
SAFFORDABLE PRICES
implify your merchandise challenges with Allstar Vending—the experts in bringing smiles to your guests and boosting your bottom line. With over 35 years of experience, Allstar eliminates the guesswork of finding highquality, in-demand products for your vending machines and crane games.
Their extensive product lineup includes crane toys, redemption items, capsule toys, bulk toys, superballs, stickers, tattoos, gum, candy, and plush toys. Allstar Vending stays ahead of the latest trends, ensuring your machines are always stocked with items your guests will love. Their commitment to quality and variety makes them a trusted choice for adding excitement and profitability to your center.
W HAT’S HOT?
S TAY AHEAD OF THE CURVE!
Japanese-style plush is all the rage right now— guests can’t get enough of these ultra-popular, irresistibly cozy items. Adding them to your inventory makes drawing attention and driving sales easy. Another hot seller? 3” to 4” foam balls, a perennial crowd favorite. With Allstar, you’re always stocked with the hottest products, allowing you to focus on creating fun and increasing revenue.
S MALL SPACE, BIG IMPACT: COMPACT MACHINES AND PRIZES THAT DELIVER
Even with limited space, you can maximize your center’s appeal with Allstar Vending’s compact and innovative machines. The colorful Gashapon capsule machines— available in four vibrant translucent colors—are an instant attention-grabber. Or check out their Mini Super Crane Machine, a space-saving version of the classic claw machine that fits seamlessly into corners or high-traffic areas, becoming a compact revenue booster.
For centers with a redemption counter, Allstar offers a wide range of toys and prizes—from budgetfriendly small-ticket items to plush toys in all sizes—helping you
create eye-catching displays that attract guests and boost sales.
D ISCOVER THE ALLSTAR DIFFERENCE!
Join the many centers that trust Allstar for their merchandise needs. With a customer-focused team always ready to assist, your inventory challenges become a thing of the past. As a smaller company, Allstar is dedicated to building meaningful relationships with clients, taking the time to understand your unique needs and preferences. This personalized approach ensures you get tailored solutions designed specifically for your business because no two centers are the same. Plus, Allstar’s knowledgeable team, fluent in English and French, prides itself on providing friendly, efficient support whenever needed. When you work with Allstar, you’re not just a client—you’re part of a shared journey toward success.
What People Are Saying
“Partnering with Allstar Vending has been a fantastic experience! They consistently help us select the ideal merchandise that resonates with our customers at excellent prices. From beginning to end, their service has been outstanding—a level of excellence becoming increasingly rare in today’s business landscape.”
Craig Burgess, Wacky’s - Eat - Drink - Game on!, Sault Ste Marie, ON, Canada
What’s HOT & TRENDING
WITH RETAIL FLAIR REDEMPTION In Redemption
Redemption areas are more than just prize counters — they’re a hotspot for boosting gameplay and wowing guests. By blending the excitement of gaming, the fun of shopping, and the joy of rewards, these spaces deliver an engaging, memorable experience.
“Shopping” with points isn’t just about grabbing prizes—it’s about the thrill of choice and turning hard-earned points into tangible rewards. Thoughtfully placed merchandise and eye-catching displays, much like in retail, encourage impulse decisions, motivating players to spend more time and money earning tickets or points.
RETAIL-STYLE REDEMPTION: THE KEY TO ENGAGEMENT
Redemption centers are evolving to look and feel more like retail experiences, captivating and engaging guests like never before. This transformation focuses on visual appeal, clean layouts, and an inviting atmosphere that draws guests in and makes them want to play more to win trendy prizes. The best redemption spaces channel the energy of modern retail stores, making guests feel like they’re on a mini shopping spree. On the flip side, a cluttered, uninspired setup with limited options or no variety in prize levels can leave guests disappointed—and that’s bad news for both satisfaction and your bottom line.
BMI Merchandise offers their popular Redemption Refresh service to elevate your arcade’s redemption area and enhance its performance. Whether your center was originally merchandised by BMI or not, their expert team is ready to transform your redemption space into a standout attraction.
Part of BMI’s broader AMRS (Advanced Merchandise & Redemption Solutions), this service is designed to be both comprehensive and flexible, tailored to meet your unique needs. The process begins with a comprehensive design phase, where BMI’s team creates customized setups using licensed and on-trend merchandise, arranging items to maximize both aesthetics and functionality.
Once the design is finalized, their experts handle the entire setup process, ensuring the space is visually appealing and functional. Typically, the onsite refresh takes only a day or two, depending on the size of the location and the amount of merchandise involved.
To make operations seamless, BMI also provides staff training on uploading inventory into the POS system, allowing centers to track product scans and
efficiently manage restocking. The result is a fresh, cohesive look that attracts attention and enhances the guest experience.
What People Are Saying
“Our Redemption Refresh with BMI was fantastic! Sales are up, merchandise moves faster, and they nailed the vibe I wanted for the space—all without disrupting operations. The team was professional, efficient, and even shared valuable tips to optimize our redemption area. Highly recommend!”
Dallas Sainsbury, general manager, The Alley, Gadsden, Alabama
For more information on refreshing your space, scan the QR code to reach out and start turning your redemption area into a destination worth playing for.
Dallas Sainsbury
What’s HOT & TRENDING
in Redemption AND PROFITABLE! REDEMPTION MADE EASY
There’s nothing quite like watching your guests leave with a prize in hand—a tangible reminder of their unforgettable visit. A well-run redemption center doesn’t just add a layer of fun; it can boost gameplay, drive repeat visits, and keep customers engaged long after they’ve left. But let’s be honest—managing a redemption program can sometimes feel like juggling fire while riding a unicycle.
Fortunately, experts like Redemption Plus offer comprehensive services to simplify managing your redemption program, allowing you to focus on what truly matters—your guest’s experience. With professional support for staff training, refreshing your space, and streamlining the ordering process, your redemption center can run smoothly, efficiently, and profitably—just like a well-oiled machine.
Redemption Plus simplifies operations and maximizes efficiency for redemption centers with four core service pillars, eliminating guesswork and freeing operators to focus on other aspects of their business.
1. Training & Educational Support
Hiring and training new staff is part of the game, but it doesn’t have to slow you down. Providing your team with tools like video training, online resources, and calculators for tracking payouts can make onboarding a breeze. Stay ahead with ongoing education like webinars and industry blogs that keep everyone sharp and current.
2. Merchandising & Design Magic
Keeping your redemption area fresh, engaging, and ontrend is a must. Tailored product assortments and layouts can make your space more efficient while wowing guests. Are you thinking of giving your redemption area a facelift? Custom interior design centered around thoughtful fixtures and optimized floor plans can transform your space into a standout attraction that keeps customers talking.
3. Stay Ahead with Planogram Boosters
Tired of stale layouts? Monthly themed product suggestions and creative planogram updates can help you keep your space looking fresh and exciting while maximizing the potential of your existing inventory.
4. Rapid Reorder = Less Stress
Say goodbye to manually building shopping carts. Inventory doesn’t have to be a chore. Automating your restocking process with pre-set inventory levels ensures you’ll always have the items guests love, saving you time and reducing stress.
Redemption Plus prides itself on offering expert advice, cutting-edge tools, and the hottest prizes that will keep your guests coming back for more. Whether you’re looking to revamp your space, refresh your inventory, or streamline your operations, there’s no better time to focus on what matters most—delighting your guests and driving your business forward.
What People Are Saying
“Rapid Reorder saves me a ton of time—one less thing to stress about. Redemption Plus is always helpful and knowledgeable, whether it’s fine-tuning inventory, setting par levels, or providing planograms to give our store a fresh look with new products. The setup process was seamless and hasslefree!”
Amber Gee, Malibu Jack’s, Ashland, KY
To learn more about how the Redemption Plus team can help you, contact their team smile@ redemptionplus.com or call 1-888-564-7587 today.
Amber Gee
What’s HOT & TRENDING
RELIABLE SOLUTIONS SIMPLIFY AND SAVE WITH in String Pinspotters
The demands of today’s bowling and family entertainment centers require efficient, dependable solutions that are easy to operate. Say goodbye to the hassle of finding qualified technicians or regularly repairing broken machines. A cost-effective, streamlined approach to keeping your lanes running smoothly gives operators worldwide peace of mind.
As the industry continues evolving, proactive operators seek streamlined, reliable, and efficient solutions to stay ahead. For those looking to simplify operations and reduce costs, EDGE String pinspotters by QubicaAMF has become the industry’s leading choice. These pinspotters are revolutionizing how centers operate, offering innovative technology that’s much easier to staff than traditional free-fall machines and dependable for years to come.
EFFICIENCY MEETS INNOVATION
Gone are the days of struggling with frequent machine breakdowns or seeking out qualified technicians for older freefall machines. With EDGE String pinspotters, staff training is streamlined, and most employees master basic operation and servicing in just a few hours. The innovative Tech Wizard tool empowers teams to stay on top of operations, ensuring minimal downtime and maximum efficiency with features like:
• Smartphone Monitoring: Keep an eye on performance in real-time.
• Instant Alerts: Get notified of potential issues before they become problems.
• Step-by-Step Troubleshooting: Solve problems quickly with guided instructions.
• Maintenance Notifications & Guidance: Know when it’s time for servicing and what to do
• How-To Video Library: Access an extensive resource of maintenance tutorials anytime.
EDGE String is the only string machine that has been approved by both the PBA and the USBC, so operators enjoy the peace of mind that it delivers an amazing experience for competitive bowlers. Pins are consistently on spot, there’s no deadwood, and its USBC-approved design delivers pin action and scoring in-line with free-fall.
In addition to improving reliability, EDGE String pinspotters significantly reduce energy and maintenance costs. Powered by
efficient DC-drive technology, these machines use less electricity than a standard coffee maker and require fewer replacement parts than traditional free-fall machines. These savings add up, making EDGE String an economical choice for proprietors looking to balance their bottom line without compromising quality.
WHY CENTERS CHOOSE EDGE STRING
The EDGE String pinspotter has transformed operations for centers worldwide. With its proven reliability, cost-effectiveness, and ease of use, it has become the industry’s #1 selling string pinspotter. Operators facing staffing challenges and rising operational costs are turning to EDGE String for a dependable and efficient solution.
What People Are Saying
“Going to string machines is a big change, especially being in a small town with a lot of tradition. Once we talked with our bowlers about EDGE String, what its functions are, and how it can help our bowling center and the bowling experience, almost every single person was on board. EDGE String has been a huge win!”
EJ and Natalie Tackett, proprietors, EZ Bowl, Bluffton, IN
To learn more about how EDGE String can transform your center, visit www.qubicaamf.com/edgestring
EJ & Natalie Tackett
THANK YOU to these industry leaders for empowering center operators to stay ahead of the trends!
