Hotel SA May 2024

Member Strength Is Our Greatest Asset

From

the President DAVID BASHEER

The AHA|SA recently held its 153rd Annual General Meeting.

Think about that for a moment: 153 years!

We have been a force to be reckoned with since 1871. In fact, we came into existence just 14 years after the formation of the SA Parliament.

It’s a history to be proud of and I felt honoured to advise the 2024 AGM that we had achieved record membership in the preceding year. This signals the continuing strength of the AHA|SA.

Such impressive strength comes from the on-going support and commitment of all members.

That membership is diverse, and this was illustrated by the fact we held the AGM at the The National

Wine Centre - a jewel in the crown amongst our function venues. However, we also see increasing diversity in the challenges that confront us.

I have written about those at length in past issues of Hotel SA, and members need no prompting of them--so I won’t bore you by repeating the list.

However, as I said at the AGM lunch in answer to a question, we know there is a new fight around the corner but we don’t know what it is. That’s because our industry is always under attack in today’s society, so we must be prepared.

Financially, we had a sustained strategy after our massive financial commitment in the 2018 ‘Xenophon’ State election to rebuild our war chest over four

years, which, despite the Covid uncertainty, we achieved.

It has always been our commitment to be financially ready for ‘the next big fight’ whatever and whenever that may be. So, great credit for to Secretary/Treasurer Sam McInnes, Finance Manager Alisa Wenzel, CEO Anna Moeller and the entire AHA|SA team for the solid state of our current finances.

It is critical the AHAISA can never be hamstrung by a lack of funds when we are in any battle of Industry survival.

NEW BATTLEGROUND

A Federal and then a State election are looming in the next 22 months.

Our big fight in both in these elections will not be about Labor or Liberal.

Rather, it will focus on the worrying growth and influence of the Teals, the Greens and other like-minded Independents.

It is of significance that the backer of the Teals, Simon Holmes a Court’s Climate 200, last month sold out launch event here in Adelaide, signalled an intention to move their into South Australia.

The AHA State Council over the next nine months will complete its Election wish list. Those policies will be presented to all State Parliamentarians well ahead of the March 2026 election, as we look for a Vision to 2030 for our sector.

We don’t know what challenge or opportunity may be around the corner… but we will be ready.

In March, AHA personnel, including National CEO Stephen Ferguson and Accommodation Australia CEO Michael Johnson participated in a virtual meeting of the World Alliance of Hospitality Advocates.

Representatives of hotel associations attended from the UK, USA, Canada, France, EU, Greece, and West Indies.

The major takeout was many of the issues our members face here are actually shared Worldwide hotel issues.

A major discussion point was the lack of housing which, apart from the very real social issue it has created, is negatively affecting labour supply.

One of the reasons is the rapid expansion of the short-term accommodation market with sites like Air b n B, and Stayz and others seeing housing withdrawn from the traditional rental market.

Canada and New York City are leading the way in seeking workable solutions.

Canada are now denying income tax deductions for expenses relating to short term stays including interest expenses.(ie no negative gearing on Airbnb properties). Many Canadian

provinces have brought in further measures that has seen 18000 short term rentals removed from sale and made available to renters.

New York City has enacted ‘Local Law’ 18’. Hosts cannot rent out an entire apartment or home to visitors for fewer than 30 days.

Furthermore, the host must stay in the same apartment or home as their guests and have no more than two guests per stay.

This move has seen 83% of short-term rentals returned to the long term rental market. A game changer!

Labour shortages was a intense topic. It became very obvious how Internationally competitive the world-wide market it, particularly with chefs and cooks. As we are

aware, Australia is being smashed in this regard.

Other shared issues discussed with our overseas colleagues included sustainability, migration numbers and technology, particularly regarding AI.

The Federal Government over the past 12 months has gone though an extensive IR review with its Closing the Loopholes legislation. This move towards more union friendly arrangements has also been seen in other countries.

The next catch up for that group will be at the end of September.

David Basheer, AHA|SA President

Success Is Infectious

From the CEO

As you may know, I was born and raised in country South Australia.

I am passionate about this state, the hotel industry – and making sure our regional members have the same advantages as our metropolitan members.

That’s why the success of this year’s Gather Round and LIV Golf events was so pleasing.

Gather Round was held during the Victorian school holidays, which provided an amazing result for hotels. Indeed it is fair to say that the timing of the event had a significant impact on the incredible success the event enjoyed.

For example, members in the South East said they had “never experienced anything like it before”. On the Easter Monday when trade is normally quiet, venues were booming. Some were sold out.

The AHA|SA has also called on the State Opposition – with whom we have a very good working relationship - to publicly provide bipartisan support for these events.

Gather Round’s success is infectious. This year it provided an

incredible $8.3m accommodation uplift compared to a normal April. It has been backed up by LIV Golf - a great advertisement for South Australia, streamed into 67 countries – this is advertising that money can’t buy. We need politicians of all persuasions to back it in.

Events like LIV Golf and Gather Round benefit more than just golf and footy fans and the accommodation hotels and hospitality venues that enjoy the sugar hit they provide. They provide a return on investment to the state that boosts our economy and assists in funding other sectors in desperate need of resourcing.

Premier Peter Malinauskas, the architect of these events, talks about “the dignity of work”. Well, when hotels and pubs are full, that means more shifts for our staff, and the flow on benefits of money that enters and quickly re-enters the local economy, in turn creating further opportunities.

Our industry has a lot of dignity to give. As the Premier said some years ago about our total employee

numbers: “26,000 people is not a small number.”

THE WINTER VOID

Growing SA’s tourism, conference and cultural events remains a prime goal of the AHA|SA.

We’ve loved Mad March, Amazing April and Magnificent May. Now we need Jumping June because, to quote Game of Thrones, “winter is coming”.

South Australia is on a roll and we need keep the momentum strong – but each year, our hotels suffer through the winter months.

Our sector delivers in excess of $4 billion to this state's coffers. We are a key driver of the economy –a driver that stalls as we enter the black hole of winter.

I have spoken about having an “opportunity mindset” in previous columns and we must all be open to new ideas in order to achieve Jumping June, Awesome August and Sensational September.

Many ideas have been floated, including our President’s suggestion of a show stopping horse race that

ANNA MOELLER

attracts the best jockeys, trainers and horses from around the country.

Again, bipartisan support will be crucial.

THE HANDBRAKE TAX

This industry suffered the brunt of Covid like few others. Some of our own didn’t make it. Many limped out of it. Most are repaying debt that was incurred while they were forced – by decree – to close their doors.

We are now facing a cost of living crisis, multiple rate and wages increases, energy and product cost increases and yet our members remain incredibly resilient.

We need a break – not a brake!

The twice-annual CPI excise on alcohol hurts our industry. It puts a handbrake on growth.

One influential media voice dubbed it “The Lazy Tax” and it’s clear that resistance to the unchecked increases on the humble pint is now gaining traction in the general community.

Behind the scenes, in Canberra and around the nation, hotels associations continue to push for at least a freeze - but in time this harmful tax must be reduced.

ON A HAPPY NOTE

It was pleasing to see a judge rule in favour of the Lord Exmouth Hotel, in a case where a new neighbour tried to have live music shut down.

The Advertiser reported: “A Port Adelaide institution’s longstanding owners are celebrating a big win over a local NIMBY, with a court

throwing out a neighbour’s case to effectively shut down their hotel over afternoon “soft rock” live music sessions.

“The Lord Exmouth Hotel at Exeter, known as the Monkey House to locals, has been serving drinks since the 1850s – making it one of the state’s oldest licensed premises. “Judge Gilchrist said pub owners Graham and Barbara Cox –previously described by former Australian Hotels Association general manager Ian Horne as “living history” – were “competent, well-respected publicans” and dismissed Ms McCarthy’s application.”

In NSW, they have laws to stop NIMBY neighbours from shutting down pubs with vexatious noise complaints, including protections from complainants who move into an area where a hotel has been long established.

It’s high time South Australia followed suit.

Anna Moeller, AHA|SA CEO

AHA-Backed Autism Role Breaking Barriers

Australia has one of the highest rates of autism in the world.

Diagnoses have doubled in the last decade, climbing above four per cent of children.

It’s a significant number and Kaitlin Withers is determined to see they are catered for.

Kaitlin, who started work as a liaison officer with Autism SA last year, is helping to grow awareness within the hospitality industry, as well as the wider community.

Her role is sponsored by the AHA|SA and she has become something of a trailblazer for the cause.

“I have a lot of experience volunteering with people with intellectual disabilities and a very strong interest in the field,” Kaitlin said.

“It’s just a unique role.

“I don’t think there’s enough going on in this space.

"Everything I do is kind of a first, so I think that’s really valuable.”

Already, she has overseen the inception of ‘Quiet Dinners’.

Believed to be an Australian first, they were launched at The Arkaba in February after talks with Hurley Hotel Group manager Anna Hurley.

It was a great success and three more venues have since come on board – the Bridgeport Hotel in Murray Bridge, the Brompton Hotel and the Oak & Iron Tavern in Mount Barker.

Quiet Dinners are normally held on a monthly basis, usually early in the week, starting around 5pm.

It works for pubs looking to bring people to their venues on nights that are traditionally not too busy. But it demands a completely different approach to meet the needs of their patrons.

“Considering the sensory environment is really the main goal,” Kaitlin said.

“Generally, the venues have to have dimmable lighting and it

will be at least 50 per cent lower than normal.

“We also prefer that people have a private bar to order so they don’t have to go into the busier parts of the venue.

“We like people to have a breakout space where someone can go to be on their own if they’re feeling overwhelmed.

“And a lot of venues have offered ‘fidget toys’ and bean bags to make it a really nice place.

“We try to make it so there is no background noise or music.

“And we space out tables so the noise from other people talking isn’t too overwhelming as well.”

The dinners are largely populated by young families with autistic children and events at the Arkaba have been extremely well patronised.

They also provide an ideal opportunity for adults with autism to enjoy a social evening with their friends.

“At the first Quiet Dinner, there was

From left: Chef Brendan Boothroyd at the Brompton Hotel with Kaitlin Withers (Autism SA).

one woman who had an acquired brain injury who found most dining experiences were too stimulating.

“So she invited five of her friends and family to come along so they could spend time with her.”

Feedback from surveys of attendees has been overwhelmingly positive, she said.

“People feel really grateful that they’ve tried to be included and they find it to be a lot more calm and suitable for them than a normal dinner.”

MENUS WITH A DIFFERENCE

Participating venues are already exploring what else they can do to make their Quiet Dinners even more accessible.

“After surveying their customers, one cool thing the Oak & Iron has done is create a menu with no seasonings or sauces on it.

“It’s totally bland food and they can even choose to have it separated on a cafeteria plate.

“I have encouraged more simplified kinds of foods because people don’t want to eat really fancy food with all these different flavours and textures.

“And some venues have tried visual menus because pictures can help a lot.”

Kaitlin said simple, accurate descriptions of dishes are also vital.

“I had lunch with an autistic woman and there was a different type of sauce in her cheeseburger than the menu stated.

“Her mother tried to wipe the sauce off but she couldn’t eat it. You don’t want any surprises that’s for sure.”

MORE OPPORTUNITIES

The media hype generated by the Quiet Dinners has helped raise awareness of the need and demand for social opportunities for people with autism.

“Once hotels learned about it, it suddenly didn’t seem crazy

anymore, it seemed like a reasonable thing to do.”

But she said there is still much work to be done.

“People’s knowledge of autism could definitely be a lot better.

“I think some people maybe don’t appreciate the need for it. A lot of the people who have chosen to get on board tend to have a family member who is autistic or they know someone who is.

“But some people still don’t get it.”

ARE YOU INTERESTED?

Kaitlin is now looking to discuss ideas with any venues keen to explore new opportunities.

“It would be great to see some ways to facilitate young adults to meet because we know that loneliness and isolation is a really big issue,” she said.

“The first one we’re doing is a quiz night at the Marion Hotel.

“If we had speed dating or games nights, I think that would be really great too.

“We’ve talked with the Kent Town Hotel about making one part of their venue permanently accessible so anyone can go in any day and know it will be a relatively low sensory area.”

TRAINING FOR HOSPO STAFF

Kaitlin has also been involved in training hospitality staff to raise autism awareness and working on education programs for the sector to achieve a better understanding of the needs of autistic people.

“I’m working on a big information pack for venue owners with useful information in regards to both customers as well as potential employees who are autistic,” she said.

“Hopefully within a month we’ll be able to put it on the AHA website and it will have all the information you could possibly need.”

If your venue would like to get involved and explore ways to become more inclusive for the Autistic community, please contact Kaitlin on 0403 420 619, or email at kwithers@autismsa.org.au 

Brompton Quiet Dinner Sensory Zone.

ANNUAL GENERAL MEETING

AGM REPORTS ON SUCCESSFUL YEAR

The AHA|SA Annual General Meeting and Lunch was held at the National Wine Centre on May 6.

The meeting and lunch were attended by a strong representation of members, politicians and corporate partners.

Hosted by Tom Rehn of FIVEAA, special guests included retired AFL Footballers Dom Cassisi and Paul

Seedsman for an insightful Q&A. Further details can be read in the President’s Column on page 4.

“The Association continues to tackle the key issues that affect members,” said AHA|SA President, David Basheer.

“After the ravages of Covid, we are rebuilding our ‘war chest’ in the event we need to wage a public campaign to protect our interests.”

REGIONAL MEETINGS

It was a brilliant day in the Clare Valley for the Lower/Mid/Upper North Regional Meeting. Thank you to Ally, Mick and the team at the Rising Sun Hotel  for hosting the delicious lunch, and to all our members and Corporate Partners for supporting the event.

SCOTT’S SPOT

BY SCOTT VAUGHAN

Hello all and welcome to the May edition of Scott’s Spot for 2024.

REGIONAL MEETINGS

We have had another two Regional meetings since the last edition over March and April.

The Royal Oak Hotel  hosted the South East meeting in March, followed by the Rising Sun  in Auburn in late April. Attendances were extremely strong so a massive thanks to our hosts, members, and corporate partners for supporting these important events.

The calendar is full over the next five months with ten upcoming events so be sure to check your emails.

ANOTHER FAREWELL. COOPERS LEGEND, GEOFF PEVREALL.

The famous Pev made his last regional address at the Royal Oak . Geoff is retiring midyear after being employed for an astonishing 30 plus years at Coopers!

All the best and I’m sure we will still see you down in the South East.

AHA | SA ANNUAL GENERAL MEETING

Another AGM has passed by with hosts, the National Wine Centre providing an incredible experience for both our members and corporate partners. Lucy Randall again weaved her magic by co-ordinating another incredibly successful event.

Here are some observations made by a roaming reporter for the day who will remain unnamed.

This year the date coincided with the birthday of our CEO, Anna Moeller.

What a nerve-wracking day to have a birthday! Fortunately, the meeting was well ordered and I’m told there were none of the fireworks and grandstanding you see at some ASX shareholder meetings.

At the lunch afterwards, one of the panel speakers was former Crows

wingman, Paul Seedsman, who was forced out of the game due to concussion.

He is still fighting his way through the repercussions, which involves multiple medical visits each week, days where is he bed-ridden and he hasn’t run for 18 months.

My colleagues reported that it was a sobering moment and it makes some of our daily struggles look trivial by comparison.

Let’s hope he makes a full recovery

HERE’S A COLLECTION OF PHOTO’S TAKEN SINCE THE LAST EDITION.

Enjoyed catching up with the wonderful team at the Riverside Hotel  in Tailem Bend.

Ran into the beautiful Shannon family from the Cleve Hotel  for Gather Round. Nice to see their support for the mighty Bluebaggers.

Great to catch up with Karen and Gavin at the newly named Hotel  in Glenelg. Renovation nearly complete so get down and have a look over the coming winter.

If you have any entertaining stories and photos to share, please email them to svaughan@ahasa.asn.au

Welcome to new members, The Royal Hotel Balaklava Peter and Paul attending their first Regional Meeting.

Finally, welcome to Alan Schwartz who recently started his new position with Max seated next to Scotty

and

The crew with Didier of course sneaking in.

Recently renovated Seaton Hotel 

The Stables at the Auburn.

Publican Phil Dodd at the Cape Jervis Tavern . Get down and have a chat with the great man.

Elix CUB

John Rankine, Riverton Hotel 

SOUTH TERRACE SYNERGY

BY DION HAYMAN

For the last few decades, South Terrace hasn’t been the first name on people’s lips when it came to CBD accommodation options.

Yet that wasn’t always the case. In 1977, global supergroup ABBA chose to stay at the Parkroyal Motor Inn when it played in Adelaide during the band’s only Australian tour.

Today, that same property is known as Hotel Alba, one of a trio of adjacent hotel options that make up the South Terrace Precinct, all owned by a private Adelaide family.

The three properties are:

• Hotel Alba – full transformed into a 99 room urban oasis

• The Terrace Hotel – 136 rooms, each with views over the Adelaide Hills or south of the city

• HotelMOTEL – 61 rooms and a 2023 AHA|SA Awards For Excellence winner.

HOTEL ALBA

The family purchased the Alba 15 years ago in its previous guise as the Chifley, before tripling its portfolio and undertaking a “sizeable” investment with the renovation of its newest acquisitions.

The hotels are managed by EVT (Entertainment Ventures and Travel) which also operates Rydges Hotels, QT Hotels, Atura Hotels and Event Cinemas.

Samantha Farrington has been General Manager of the South Terrace properties since EVT began managing them in 2021.

Part of her mission is to lure custom back to the south side of the city.

“We’re definitely attracting new people to South Terrace, which is really exciting because so much has happened on the north side for so long,” she said.

People are migrating to experience Alba’s ela Restaurant, rapidly gaining traction as one of Adelaide’s must-visit eateries. In one review, The Advertiser raved about its “insanely good dessert”.

“It was really important to us to have a strong food and beverage component,” Samantha said.

The Terrace Hotel.

Hotelmotel.

“The quality is such that we could have that as a standalone, without needing the guest rooms to accompany it. It’s somewhere where people would want to come as a destination even if they weren’t staying at one of the three properties.”

Completed in September 2023, ela means “to come or gather” in Greek.

Executive chef Nigel Rich and head chef Ashleigh Lindner have curated a menu that values both authenticity and approachability.

Diners could be forgiven for dreaming they are on a Greek island as they indulge in ela's sumptuous Mediterranean offerings against the backdrop of Adelaide’s largest outdoor hotel swimming pool.

“We’ve put a strong focus on the pool because it’s such a unique selling point,” said Samantha.

“It’s a 20 x 5 m pool and has a vast outdoor landscape to work with. Not surprisingly, we utilise that outdoor area for a lot of different events.”

Those events have already included Tasting Australia and the Adelaide Fashion Festival.

The beautifully refurbished 99-room hotel is also winning rave reviews.

“People say it has a bit of a Palm SpringsMediterranean-art deco sort of vibe to the guest rooms and foyer, which is really nice to be able to hit those key accents through the design.

“We’ve completely revitalised the property, which was built in the 1960s and has had many iterations in its time.

“We wanted to strip everything back and essentially start again - but still retain the wonderful elements that come with having an older property.

“The facade has essentially remained unchanged, aside from a 2024 facelift.

“Given it is an older building, the guest rooms were all relatively large for a four-and-a-half star standard hotel room.

“They’re all around 28 square metres and all with beautiful full-length windows and individual balconies as well.”

HOTELMOTEL

Adelaide’s Studio Nine Architects were commissioned not just to restore Alba but also its next door neighbour, HotelMOTEL.

The property re-opened for business in October, 2021, timed perfectly to capitalise on the then booming driving holiday market after the pandemic.

“It is essentially a fresh take on the classic motel,” Samantha said.

“You roll up, you can park out the front of your guest room, it’s very nostalgic for a lot of people who want to utilise that style of accommodation.”

Hotel Alba.

“We’re offering guests the best parts of a hotel , coupled with the nostalgia that comes with the motel-like setting.” nt.”

It is also something of a rarity in an Australian CBD.

“It still retains that motel setting but as soon as you walk into the guest room, you’re greeted with all the modern features you would expect in a four-star hotel room.

“We’re offering guests the best parts of a hotel, coupled with the nostalgia that comes with the motel-like setting.”

Samantha said the concept and nondescript name was the brainchild of the owners.

“They wanted to have that motel aesthetic and motels are really making a comeback.

“It’s a hotel room in a motel setting, hence HotelMOTEL was born, as one word.

“Some people will focus on the word ‘hotel’, others ‘motel’.

“We get a lot of corporate travellers who utilise that property because they recognise they get the benefit of a hotel room in a motel setting.

“If they come from a trade or sales background and they have a vehicle with them, they love the fact they can park out the front of their guest room.”

But HotelMOTEL’s real value may be the amenities it doesn’t offer!

“Guests have the benefit of all the facilities of Hotel Alba next door so they can still access the gym, the pool, the dining options as well.”

Hotemotel.

Hotlemotel.

“Each hotel taps into a different market and clientele and it is driven not just by price point but also the facilities that each offers.”

THE TERRACE HOTEL

The Terrace Hotel has largely been left untouched. Readers might remember it as The Sage Hotel Adelaide.

It has a prime location across from the parklands and offers casual dining at the Terrace Bar & Kitchen.

While there are no plans to renovate at the moment, Samantha said it may become an option moving forward.

“There’s nothing to say we might not add something down the track in the sizeable space at the back of The Terrace, which is now utilised as a car park.”

SOUTH TERRACE SYNERGY

Despite initial fears the three hotels could cannibalise each other, those fears have remained largely unwarranted.

“Each hotel taps into a different market and clientele and it is driven not just by price point but also the facilities that each offers,” she said.

"When we first opened Alba, there was a concern we would take too much away from The Terrace.

“But we held that price point from when we first opened because we wanted to note that there was a difference between the two properties.

The Terrace Hotel.

“We’ve actually been able to generate new business to South Terrace.”

“At Hotel Alba, the corporate guests are enjoying all the facilities they get at one of the more centralised CBD properties but they’re getting the parklands and an urban oasis feel – they’re here for work but they don’t feel like they’re here for work.

“Our Terrace Hotel is the biggest hotel and still the busiest, even though it hasn’t had the renovation the other two have seen.

“But there is still the need for that economy, mid-scale offering at a very attractive price point where you can still accommodate large groups at the venue in the one space.

“So it’s not the same market.”

The South Terrace triad looms as a major player in the Adelaide hotel space, situated ideally at the city’s entrance for the bulk of motorists who arrive from the southeast.

Samantha is determined to continue to chip away at the stranglehold North Terrace hotels have long enjoyed.

“I think we get caught up in thinking everyone wants to be as close to the action as possible,” she said.

“But many travellers want to explore further out and see the Adelaide Hills, Barossa and McLaren Vale.

“For them, it makes sense to be somewhere which is more accessible and has easy parking.”

The South Terrace Precinct will continue to leverage the hotels’ locations as their chief assets, far removed from the high rises and inner-city noise, yet just a short walk to the free tram that services the CBD.

“By being smart about our rates, positioning and targets, we saw all three of our properties exceed their goals for the AFL’s Gather Round and LIV golf,” said Samantha.

“If we keep playing to our strengths, we will continue to achieve those results.”

The Terrace Hotel.

Making Winter A Winner

QUICKS TIPS FROM HOTEL PROS :

1. The first rule of trading through the winter months is managing your venue’s cashflow. You literally have to save for a rainy day!

2. As the advice in this ar ticle spells out, it’s crucial to think strategically about winter before the worst months hit.

3. It’s also important to run your business differently. Turn a negative into a positive and look for ways to leverage winter to draw in crowds. That might be a

Foxtel promotion for a program that people can’t access at home, or it might be something like a stout dinner.

4. Look for the subtle changes you can make to your outdoor area to make it more energy efficient. For example, is permanent heating more cost effective than using gas bottles?

5. Winter feels long but it’s quite short. Get your thinking right and focus your energy.

6. Winter happens every year. Keep your plans and improve them on an annual basis. Don’t recreate them every time.

PROTECTING OUTDOOR FURNITURE

• Winter weather can be harsh on outdoor furniture and amenities, leading to damage and costly replacement.

• To protect these assets and prolong their lifespan, it's important to take preventive measures.

• Make sure your staff cover furniture during wild weather when nobody will be sitting outside.

• Store furniture that is not in use for months on end. If storage

CHEAP SWEEP CHIMNEY SWEEPING SERVICES

space is limited, invest in durable covers that can withstand the elements.

• Windy winter weather can cause loose items, such as umbrellas or outdoor decor, to become projectiles. Secure these items or bring them indoors to prevent damage.

GUEST SAFETY

• Guest safety should be a top priority, especially during the worst of winter’s weather conditions when it’s dark and wet and windy.

• Provide ample lighting: Ensure that all outdoor areas, including entrances, pathways, and parking lots, are well-lit.

• Use absorbent mats or rugs at entrances to prevent water from being tracked into your hotel. This will help keep interior floors dry and reduce the risk of slips and falls.

COMFORT IS KEY

• If people are not warm, they won’t return.

• It’s a challenge to heat outdoor spaces – but heating continues to evolve with the addition of new technology and broader ranges, so be open to new ideas such as ambient heating.

• Older pubs with uneven surfaces and high ceilings can consider drop pole heating, which allows the poles to be adjusted to different lengths at either end.

• Some companies are able to provide design advisory as well, so that the solution fits your design aesthetic.

• Having some portable heaters on hand gives you flexibility. You can move them around for functions and use them to supplement fixed heating in certain weather conditions.

MARKETING

• Leverage winter themes in your marketing. Use your social media to emphasise the cosy atmosphere that your property offers to entice new guests.

• Create enticing winter packages that include special amenities or activities that are unique to the season.

• Consider winter-themed decorations. Use warm lighting, blankets and seasonal accents to put your guests in the right mood.

• Highlight seasonal dishes, hear ty soups and comfort foods.

• Promote your winter cocktails, dark beers and warm drinks.

• For the worst months, do the sums on offering special rates. You can also bundle services such as accommodation and dining vouchers to create added value.

• Host winter-themed events. Promote them through your website, social media channels, and local event listings.

PROPERTY MAINTENANCE

• The first step in weatherproofing your small hotel is to assess the property for potential winter hazards. This includes identifying areas that may be prone to leaks, drafts, or structural issues that could be exacerbated by harsh weather conditions. Start by inspecting the exterior of the building, paying close attention to the roof, windows, and doors. Look for any signs of damage or deterioration.

• How are your chimneys? Do you know? For safety and patron comfort reasons, it pays to have a regular check of your fireplaces – and always use a professional cleaner.

• Insulating your hotel is crucial for conserving energy and reducing heating costs during the winter season. Inadequate insulation can lead to significant heat loss, resulting in higher energy bills and an uncomfortable environment for your guests.

Corporate Partner News

ALAN SCHWARTZ JOINS MAX

MAX has announced the appointment of respected and trusted industry partner, Alan Schwartz.

Alan has been a key player within the SA hospitality market over the past 25+ years, specifically within the liquor industry.

Now, utilising his vast experience and strong customer relationships , he has made the move across to gaming, quickly establishing himself as the Customer Relations Manager at MAX Technical Services.

Alan looks forward to re-connecting with industry partners, albeit with a new focus.

He can be contacted on 0407 335 234 or at alan.schwartz@tabcorp.com.au

$2.26 MILLION KENO SPOT 10 WIN!

Could South Australia’s next big Keno winner land in your hotel?

A woman from Paralowie has become South Australia’s biggest Keno winner so far in 2024 after pocketing a $2.26 million Keno Spot 10 last month.

The South Australian scored the $2,269,061.10 Keno Spot 10 jackpot in draw 240403 217, drawn Wednesday 3 April 2024.

The long-time player described the winning moment as magical.

“I’m still in a bit of shock. I’m still pinching myself. I can’t believe it has happened,” she said.

“I’ve been one number off a couple of times – maybe three or four times. I feel as though this win has been brewing for quite some time!

“I’ve played the same Keno numbers for a while now. My favourite numbers are 30 and 74.

“I’ve always enjoyed Keno! I think I’ve treated myself to tickets into the draws for eight years.”

When asked about her plans as a newly minted multimillionaire, the happy Adelaidean shared she couldn’t wait to help her nearest and dearest, as well as some charities close to her heart.

“I want to buy a house and go on a holiday,” she shared.

“I’m also a grandmother of six grandchildren; a big family. I’ll definitely be helping my family, especially my daughter who has gone through a rough time.

“I’d love to donate to some charities too. Probably Save the Children. I want to help those who are suffering.”

To maximise Keno in your hotel, visit Retailers Web at KenoConnect at retailersweb.thelott.com  or speak to your BDM.

ACCOUNTANCY SERVICES

Bentleys SA 8372 7900

Perks Accountants & Wealth Advisers

08 8273 9300

Winnall & Co. 8379 3159

ARCHITECTS & INTERIOR

DESIGNERS

Studio Nine Architects 8132 3999

ART & FRAMING

Art Images Gallery 8363 0806

ATMS

Banktech 0408 462 321

Cashzone 1300 305 600

Next Payments 1300 659 918

AUDIO VISUAL

Big Screen Video 1300 244 727

Novatech Creative Event Technology 8352 0300

BACKGROUND MUSIC

Foxtel Music 1300 148 729

Moov Music 1300 139 913

Zoo Business Media 07 5587 7222

BANKING & FINANCE

Bank SA 0403 603 018

Perks Accountants & Wealth Advisers 08 8273 9300

BEVERAGE GASES

BOC Limited 0424 647 568

Supagas 8252 7472

BEVERAGES

Accolade Wines 8392 2238

Australian Liquor Marketers 8405 7744

Billsons 03 57281304

Campari Group 02 9478 2727

Carlton & United Breweries 13 BEER (13 2337)

Coca-Cola Europacific Partners 8416 9547

Coopers Brewery 8440 1800

CUB Premium Beverages 8416 7819

Diageo Australia 0401 120 872

Empire Liquor 8371 0088

Lion 8354 8888

Liquor Marketing Group 8416 7575

Oatley Fine Wine Merchants 1800 628 539

Options Craft Liquor Merchants 8346 9111

Pernod Ricard Australia 8208 2400

Samuel Smith & Son 8112 4200

Southtrade International 0410 449 720

Treasury Wine Estates 8301 5400

BOOKKEEPING

Perks Accountants & Wealth Advisers 08 8273 9300

Winnall & Co. 8379 3159

CASH HANDLING / TERMINALS

Banktech 0408 462 321

BK Electronics 0431 509 409

Cardtronics 03 9574 4878

Coms Systems 0408 462 321

Consillion 1800 500 994

GBay/Aruze Gaming 0424 700 888

Next Payments 1300 659 918

CLEANING & HYGIENE SUPPLIES

Bunnings Group 0435 630 660

Bunzl 08 8245 6222

CLEANING COMPANIES

A Cleaner World 0426 887 364

COFFEE SUPPLIERS

Grinders Coffee 1300 476 377

COMPUTER & IT SERVICES

Boylen 8233 9433

Compnow 8133 8000

DEFIBRILLATORS

AED Authority 03 8710 8666

Alsco 8346 1391

St John 1300 78 5646

ENERGY & SOLAR SOLUTIONS

Class A Energy Solutions 8391 4853

Power Maintenance Group 1300 700 500

Trans Tasman Energy 1300 118 834

EQUIPMENT/SUPPLIES/HARDWARE

Bunnings Group 0435 630 660

Bunzl 08 8245 6222

Mr Wet Wall 1800 938 925

FACIAL RECOGNITION TECHNOLOGY

COMS Systems 1800 324 918

Vix Vision 0400 310 326

FINANCIAL PLANNING

Perks Accountants & Wealth Advisers

08 8273 9300

Winnall & Co. 8379 3159

FIRST AID

Alsco 8346 1391

St John 1300 360 455

FOOD SAFETY

Think ST Solutions 0422 285 720

FOOD SERVICES

Bidfood 0427 099 558

Cookers 1300 88 22 99

Galipo Foods 8168 2000

PFD Foodservice 8114 2300

Thomas Foods 8162 8400

FURNISHINGS

Concept Collections 1300 269 800

GAMBLING SERVICES

GFR Pro 0408 186 540

SA Lotteries 132 315

UBET 8354 7300

GAMING ANALYSIS

Independant Gaming Analysis 8376 6966

Winnall & Co 8379 3159

GAMING FLOAT RECONCILIATION

GBay/Aruze Gaming 0424 700 888

GFR Pro 0408 186 540

GAMING LOYALTY

Bluize 1300 557 587

GAMING MACHINE SERVICES

Ainsworth Game Technology 0409 171 616

Aristocrat Technologies Australia 8273 9900

Coms Systems 0409 283 066

GBay/Aruze Gaming 0424 700 888

IGT 8231 8430

Independant Gaming Analysis 8376 6966

Konami Australia Pty Ltd 0409 047 899

MAX 8275 9700

Light & Wonder 0400 002 229

Statewide Gaming 0448 076 144

GIFT CARDS

The Card Network 1300 375 346

HEALTH INSURANCE

Bupa 1300 662 074 (#2146982)

HOTEL BROKERS AND PROPERTY

VALUATIONS

JLL 8233 8890

Knight Frank Valuations & Advisory 8233 5222

Langfords Hotel Brokers 0410 605 224

McGees Property Hotel Brokers 8414 7800

HOTEL MANAGEMENT

H&L Australia Pty Ltd 1800 778 340

HOTEL MARKETING

Digital Marketing AOK 1300 658 543

INDUSTRY BENCHMARKING DATA

STR 7070 0103

INFORMATION SYSTEMS/SITE PREP

Max Systems 8275 9700

INSURANCE

Aon Risk Solutions 8301 1111

KITCHEN & BAR EQUIPMENT

Bunnings Group 0435 630 660

Bunzl 08 8245 6222

Cookers 1300 88 22 99

Stoddart Food Service Equipment 0468 923 320

LOTTERIES

SA Lotteries 13 18 68

LEGAL SERVICES

Eckermann Lawyers 8235 3990

Piper Alderman Lawyers 8205 3318

Ryan & Co Solicitors 0421 595 815

Wallmans Lawyers 8235 3018

LINEN & UNIFORM SERVICES

ORTC Clothing Co 0422 515 213

Alsco 8346 1391

MEDIA

FIVEaa 8419 1395

Foxtel 1300 138 898

Solstice Media 8224 1600

MIGRATION

Migration Solutions 8210 9800

ONHOLD/MESSAGING

1800 ON HOLD 8125 9370

PAYROLL & HR RESOURCES

Perks Accountants & Wealth Advisers

08 8273 9300

Tanda 1300 859 117

Winnall & Co. 8379 3159

POS SYSTEMS

Bepoz 1300 023 769

Bluize 1300 557 587

H&L Australia Pty Ltd 1800 778 340

RETAIL LIQUOR MARKETING

Australian Liquor Marketers 8405 7744

Liquor Marketing Group 8416 7575

SIGNAGE & PROMOTIONAL ITEMS

The Banner Crew 8240 0242

SPORTS & ENTERTAINMENT MEDIA

Foxtel 1300 790 182

STAFF TRAINING & RECRUITMENT

Adelaide Institute of Hospitality 8338 1492

Alliance College 1300 665 065

The Kingsmen 0410 416 655

Maxima 8340 7766

Perks Accountants & Wealth Advisers

08 8273 9300

St John 1300 360 455

SUPERANNUATION

HostPlus 0418 327 607

WEBSITES

Boylen 8233 9433

GAMING CARE

GAMING CARE works with all South Australian Hotels with gaming machines to reduce the harm caused by problem gambling.

 Providing the hotel industry with the capacity to respond to community concerns related to the harm associated with gambling by contributing to early intervention and support for problem gamblers and their families.

 Minimising the harm caused by problem gambling behaviour by fostering a compliant and proactive industry that works with regulators, gambling help services and gaming patrons to minimise harm caused by gambling.

 Assisting licensees and hotel staff with their compliance obligations, and suppor ting venue staff through education and training regarding the recognition of problem gambling indicators and assisting in accurately documenting patron behaviour.

 Providing licensees and hotel staff with the confidence and skills required to engage directly with patrons who are showing indicators of potential problem gambling, enabling them to intervene early and refer the patron to a gambling help service, or other support options if required.

Contact your local Gaming Care Officer, or our Office, for information on how Gaming Care can assist your venue.

For any assistance or support please contact your local Gaming Care Officer, or our office for information on how Gaming Care can assist your venue.

CORPORATE PARTNERS

GAMING CARE

AED Authority

Ainsworth Game Technology

Australian Liquor Marketers

BankSA

Big Screen Video

Bluize

1800 ON HOLD

Adelaide Institute of Hospitality

Alliance College

Alsco

Banktech

Bentleys Accountants

Billsons

BK Electronics

BOC Limited

Bunnings Group

Boylen

Campari Group

Digital Marketing AOK

Empire Liquor

Foxtel

GFR Pro

Konami Australia Pty Ltd

Light & Wonder

Liquor Marketing Group

Novatech Creative Event Technology

Cashzone

Class A Energy Solutions

Compnow

COMS Systems

Concept Collections

Consillion

Cookers

Eckermann Lawyers

GBay/Aruze Gaming

Knight Frank Valuations & Advisory SA

Langfords Hotel Brokers

McGees Property Hotel Brokers

Next Payments

ORTC Clothing Co

Perks Accountants & Wealth Advisers

Piper Alderman Lawyers

Power Maintenance Group

Oatley Fine Wine Merchants

Options Craft Liquor Merchants

Samuel Smith & Son

Stoddart Food Equipment

Tanda

Solstice Media

Statewide Gaming

St John

Studio Nine Architects

Supagas

The Banner Crew

The Kingsmen

Trans Tasman Energy Group

Vix Vision

Wallmans Lawyers

T

Bunzl

E

Independant Gaming Analysis

4TH FLOOR AHA|SA HOUSE

60 HINDMARSH SQUARE, ADELAIDE SA 5000

Ryan & Co. Solicitors

A Cleaner World (ACW)

Art Images Gallery

Bupa

The Card Network

Winnall & Co

Maxima

Migration Solutions

Southtrade International

Think ST Solutions

Level 4, 60 Hindmarsh Square, Adelaide SA 5000 POSTAL

PO Box 3092, Rundle Mall SA 5000

P (08) 8232 4525

P 1800 814 525 Toll Free

F (08) 8232 4979

E information@ahasa.asn.au

W www.ahasa.asn.au

ROGERS

ANDREW BULLOCK

DANIEL CASSIN

SIMONE DOUGLAS

JASON FAHEY

TRENT FAHEY

GARY COPPOLA Legal and Advocacy

DIDIER VOLLERIN Liquor Licensing & Gaming Advisor

ELISE FASSINA

JAMES FRANZON

TONY FRANZON

JOHN GIANNITTO

TOM HANNAH

COREY FARMER

PETER JOHNSON

GUY MATTHEWS

KAREN MILESI

ANDREW PLUSH

ROB RANKINE

DARREN STEELE COUNCIL

MARGY RAYMOND

Views expressed in Hotel SA are not necessarily those of the AHA|SA or the publisher and neither can accept, and therefore disclaims any liability, to any party for loss or damage caused by errors or omissions resulting from negligence, accident or any other cause. We do not endorse any advertising materials, services offered within advertisements or products, special offers or goods promoted therein.

KATHERINE TAYLOR Accommodation Australia (SA) & Communications

NATARSHA STEVENSON Manager - Policy & Industry Affairs

SARAH LEGOE Senior Advisor - Workplace Relations, Liquor Licensing & Gaming

SCOTT VAUGHAN Membership & Business Services

LUCY RANDALL Events & Partnerships

LIZ TURLEY Training Coordinator

JOSH BEVAN Digital Content Manager

BELINDA RICHARD Executive Assistant

TIM BOYLEN Managing Director tboylen@boylen.com.au 3/288 Glen Osmond Road, Fullarton SA 5063 P (08) 8233 9433 W www.boylen.com.au

RICHARDSON Advertising sales@boylen.com.au

WHIPP Studio Manager/Graphic Designer

Adelaide Marriott Hotel Crown & Anchor

Royal Hotel Crystal Brook Star of Greece