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2024 PRESIDENT’S LUNCH SPEECH
From the President
DAVID BASHEER
AHA | SA PRESIDENT, DAVID BASHEER, GAVE THE FOLLOWING SPEECH TO HUNDREDS OF THE STATE’S MOST INFLUENTIAL FIGURES, ALL OF WHOM HAVE AN IMPACT ON THE FORTUNES OF THE HOTEL INDUSTRY.
IT IS INCLUDED IN ITS ENTIRETY SO THAT ALL MEMBERS HAVE ACCESS TO THE MESSAGES BEING DELIVERED TO STATE AND FEDERAL POLITICIANS AND POLICY MAKERS.
For more than 150 years, the AHA has been advocating for an industry that is the heartbeat of any community.
Whether it be through economic storms, social issues – or whenever our political friends temporarily lose their radar – the AHA has and always will, energise friends and engage critics to defend our members.
Members who are remarkable achievers and entrepreneursworking alongside our 27,635 employees to create the best pubs in Australia.
NATIONAL AWARDS
This was emphatically demonstrated at the National Hotel Awards.
It was a night of triumph for South Australia, as we scooped no-less than 11 awards, highlighted by the Arkaba and McLaren Vale Hotels winning best Metropolitan and best Regional Hotels in Australia respectively.
Despite having the country's finest pubs, formidable challenges remain.
ALCOHOL EXCISE
With 6,670 pubs around the country serving 11 million voters, our customers are searching for a friend in Canberra - one they can vote for at the Federal election.
Australia now has the third highest rate of alcohol tax in the world.
Pub goers fear with the current twice yearly excise indexation rises – actually bugger those polite words “excise” and “indexation” - with the twice yearly tax hikes, we will quickly move from the third highest alcohol taxing country in the world into the gold medal position.
This is such a lazy tax.
No need for the Prime Minister or Treasurer to stand up and publicly justify the tax increase twice a year, every year.
No requirement to skilfully navigate their tax hike though the Upper House.
Finance Minister Katy Gallagher dismissively says this cash cow ‘is something that just happens”.
What a glib comment.
Does the rate of the luxury car tax increase twice a year?
Yet, having a few frothies in a family run hotel has become a luxury.
Too many in Canberra fail to appreciate Aussie Pubs are the second lounge room for so many communities.
This “something that just happens” tax is also an insidious tax on socialising – and mental health.
We all understand the devastating impact of loneliness - and the positivity of mates talking to mates..
For many, this means spending time at their local pub … but today, only if they can afford it.
Allow me to present an uncomfortable truth.
A truth no one wishes to eyeball.
A 2023 Australian Institute of Health and Welfare survey reveals the price of heroin continues to fall. I’m told a joint is half the cost of a pint of beer.
No surprise then in the results from Uni SA’s analysis of Adelaide’s Wastewater that found meth, cocaine and cannabis are all at record levels.
Conversely, alcohol levels are at record lows.
Those finding are consistent with alcohol sales data, which shows a steady decline from the peak of the 1970s.
This relentless tax has gone up every six months for the last 35 years – and as certain as Port Adelaide losing another Preliminary Final - will inevitably go up another 70 times over the next 35 years.
Who knows what prohibitive price a pint of beer will skyrocket to by then?
As Treasury reaps in a whopping $8 billion of alcohol taxes a year, their tax is hitting pub patrons in the hip pocket at a time they can least afford it.
Even the Poms get it.
Last month’s UK budget was the highest tax raising budget since 1993. Yet this is what Chancellor Rachel Reeves announced (watch video ).
Ladies & gentlemen - its time!
Our ask is modest. And achievable. We are not proposing any change to the 80% of liquor that is sold off premise.
We are calling for a 40% reduction on the tax levied on all keg beer and spirits served to a customer in the pub.
That translates into a mere 2% reduction - 2% - in the $8 billion annual excise receipts but it will make a real cost of living difference to the customers at the pub, our family hoteliers, and our unfortunate young staff who constantly bear the brunt of patron anger.
It is inside the pub where the jobs are.
It is inside the pub where we have trained and licensed staff serving alcohol in a controlled environment. Drinking inside the pub is the safest form of drinking.
The National Party understands our
pubs are a vital anchor in Australian communities and have pledged to take action.
Ahead of the Federal election, we look forward to the two major parties pledging the same cost of living relief to support our 11 million customers.
HOUSING AND MIGRATION AND AIRBNB
Migration will be a key battleground at the Federal election.
The AHA holds a bi partisan position - we don’t like either party’s policies! Our members are now reporting numerous examples of overseas workers unable to renew their visasand being sent home.
In too many cases, their positions have not been filled.
These migration policies are primarily driven by our housing shortage.
Frankly, we are trading one problemfor a bigger one.
The rapid rise of Airbnb and other short stay platforms has decimated housing stock around the globe.
In South Australia, Airbnb removes 7,772 homes from the long-term rental market.
In the business pages of today’s Advertiser, adjoining residential properties are advertised as “An Airbnb opportunity”. Two more houses lost!
Since its launch in Australia 12 years ago, Airbnb has grown at a phenomenal pace - with 8,836 listings in South Australia alone.
But shared houses make up only 12% of all listings.
There exists a rare opportunity for South Australia to take a bold approach and lead the nation, to quickly return those 7,772 homes back to renters.
Canada and New York have taken real action that our State can replicate.
New York has resolved that Airbnb hosts must register with the City and physically share the living quarters with the guests for the duration of their stay.
This has returned more than 18,000 dwellings for long term renters - in just a matter of months.
In Montreal, Vancouver and Toronto, that figure is 19,000 homes.
This actually reflects the original Airbnb concept of letting out a spare room to tourists rather than losing a whole dwelling for short term holiday stays.
South Australia’s housing crisis and migration opportunities would be transformed if we adopted such a policy.
Now South Australia is not New York, and I concede some regions where tourist accommodation is more scarce would require a carve out.
Equally, it would be sensible to allow short term stays during peak events - as we saw when we hosted the Grand Prix.
But reverting close to 8,000 houses back - in a relatively short period
- to long term rentals would increase our available rental stock by six times. Six times!
That excess housing supply would open up enormous economic advantages for South Australia over every other State.
London, Amsterdam, Paris, San Francisco, and next month Perth, have all tackled Airbnb’s erosion of the rental market by placing caps on short term stays.
In Barcelona, the Mayor has called for a total ban on Airbnb by 2029 to end his city’s housing nightmare, claiming: "We are confronting what we believe is Barcelona's biggest problem".
MIGRATION SETTINGS
Our State must remind the Feds not every migration setting needs to target Parramatta and Marrickville.
Mt Gambier and Port Lincoln also count.
South Australia will require an extra 2,080 cooks and chefs over the next 10 years, along with another 970 accommodation, restaurant and hotel managers.
Already, we rely upon 900 permanent and temporary migrants each year to fill existing gaps.
And still that is not enough.
When we triumphantly fill our hotels for Gather Round, who is going to cook the meals and clean the rooms?
Who will wait the tables at that prestigious international conference?
Up until 2017, employer-sponsored migrants were approved for virtually any occupation, provided there was a proven skill need.
This programme was incredibly responsive to fill local skill gaps.
Now Canberra tells US what our skill shortages are.
This Australia-wide approach discriminates against smaller cities like Adelaide, and absolutely against our regions.
We need to return to the model where employers were the experts on their workforce needs, not some Canberra bureaucrat.
Overseas students, too, are a critical supplement to our workforce.
We commend the State Government for resisting any Federal push to unreasonably cap South Australia’s overseas student intake.
Any cut would not only reduce our staffing pool but also reduce the dollars students - and their families – pour into our economy.
Last weekend, the Liberal Opposition announced that it will adopt - as policy - the AHA|SA’s long standing proposals for a shortening of cooking apprenticeship and the introduction of mentors along with a range of other measures.
We welcome any initiatives put forward to improve our falling
apprenticeship retention rates, and look forward to continuing to work with all sides of the Parliament and the revamped Industry Skills Council to deliver important boosts to our skilled employment needs.
JUNIOR WAGES
The push to pay junior employees full adult wages will place even greater pressure on our labour force and hamstring youth employment.
Anyone in our pubs who serves alcohol, regardless of age, is already paid at the full adult rate.
And fair enough. They are doing the same jobs as older full wage earners.
But to pay an 18-year-old industry entrant full adult wages to pick up glasses will see publicans stop employing these kids.
I ask: How many people in this room have rung their local publican seeking a job for their teenage daughter or son?
And we are happy to help. It’s a good, reliable source of labour.
There are so many fantastic examples of young kids, who trained as a junior, now having important, well-paid jobs in our industry.
The General Manager of my pubs, Rebecca, who is here today, is just one example.
Commercial reality dictates our
members can’t justify paying an 18-year-old glassie --who is not fully work ready - $49 per hour on a Sunday, plus Super to clear that table.
These ‘own-goal’ reforms will hurt the very cohort they aim to assist.
It is your kids and grandkids that will miss the opportunity to start their working life in a pub.
RED TAPE
The constant layering of red tape is unsustainable.
Hoteliers have over 100 compliance actions we must tackle as we try to perform our daily business tasks.
And now, green tape - including mandatory climate reporting - will only add to this burden.
So, here is a message for any legislator - or regulator - who thinks just one more bit of red tape won’t be a problem (watch video below).
This is no laughing matter for our members and their staff.
Our small and family business owners are now expected to have a corporate structure more resembling Santos.
Business is crying out for politicians to champion our cause.
Someone to ensure Government departments talk to each otherand the other tiers of Government -
to minimise onerous and duplicated burdens
Just when all appeared lost, last night we learnt our Minister for Liquor, Andrea Michaels, who happily is also the Small Business Minister, has after consultation with the AHA released a draft Liquor Licensing Bill that has identified a number of red tape reduction measures.
These cost saving measures are welcomed by the AHA|SA.
LIQUOR LICENSING IRREGULARITIES
The granting of some new restaurant licenses suggests it is red tape for some - but not for others.
Liquor licensing laws in this State have been watered down, and no-one in the bureaucracy has bothered to inform our politicians.
It makes a mockery of the Parliament that passed the current licensing laws in 2017.
Some of these licenses are trading well beyond their conditions. A cursory scan of their social media sites reveals many are operating as fully licensed bars.
While pubs are threatened with fines for placing a sign in the wrong area, we have restaurants illegally selling takeaway wine with apparent impunity. One even had the audacity to have a fridge labelled “Take Away Only”!
To appreciate how far liquor licensing laws have softened, now your local snack bar can sell alcohol – and do so free of many of the obligations imposed on our hotels.
We have Sushi Trains with happy hours from 3pm. The Bean Bar gets in much earlier with a 12 noon to 4pm happy hour.
The Bean Bar proudly promotes a bucket of 4 beers for $20 or if you prefer, on the way back to the office, an expresso martini for $14.
Time to change their name to the Beer Bar!
It is obvious some of their franchisees have no interest in complying with licensing laws as drinkers are able to treat these cafes as their front bar.
The AHA will always protect its members’ businesses – especially given the absence of a level playing field.
But it runs far deeper.
When small bars were added to the SA Licence categories in 2017, much was made of creating a vibrant city centre.
That small bars must be confined to the CBD has unambiguously been the will of the Parliament.
But it appears the authorities are happy to overrule Parliament’s intentions.
They choose, by their own volition, to extend small bars to the suburbs and even the regions, using a Restaurant License as their cover.
I remind those granting such licenses that the Objects of the Restaurant and Catering section of the Licensing Act are clear. It states:
“The supply of meals is to be the primary purpose of the business, with liquor sold with or ancillary to a meal."
Burger bars in the suburbs receiving a restaurant license but seeking to sell liquor until 1am surely would raise alarm bells.
They trade like a full-blown bar but conveniently add grilled burgers as their optional food offer.
Word is spreading. Awaiting judgement is a restaurant on Prospect Road wanting to vary its license to sell liquor from 8am to 4am. AM!
Our issue is compounded by the apparent disinterest of authorities in enforcing license conditions.
Last month, people I can personally vouch for, went to a venue in the southern city fringe which operates under a restaurant licence. They sat
there for over two hours with drinks only. At no point were they told they had to order food to be able to consume alcohol.
Remind me again of that wording of the Licensing Act?
If the business wants to trade this way, it must apply for the correct license and fulfill its obligations –not backdoor the parliamentary process.
New applications must require:
1. That more detail of the proposed operation be provided to allow CBS to make an assessment as to which license category is the most suitable
2. The applicant must be educated about their licence conditions
3. Enforcement of those conditions by CBS and LEB is essential.
GAMING HARM MINIMISATION
With our pubs long leading the way in gaming harm minimisation, interstate Government officials have descended upon Adelaide over the past 18 months to see what they can learn from us.
The Tourism Minister should be grateful for the extra revenue the AHA is generating for our visitor economy.
These measures have been Industry funded - avoiding any taxpayer contribution.
They include:
• Facial recognition
• Automated risk monitoring
• Cash access restrictions
• Modest load up limits on gaming machines - a world away from casinos that have load up limits up to 50 times greater than South Australian pubs. This means the risk of money laundering in our venues is virtually eliminated.
• Our early intervention agency, Gaming Care, and our staff training are both recognised as nation-leading initiatives
• Furthermore, we are one of only two states who allow third party barrings, no state has a longer mandatory shut down time for trade, and our maximum bet has been halved since 1994.
• Allowing for inflation, that maximum bet has actually reduced by 77%
• And unlike the Eastern States, we do not allow volatile Link Jackpots.
We continue to improve our safety nets.
Last month, we teamed up with Consumer and Business Services Minister, Andrea Michaels, and Human Services Minister, Nat Cook, with the Take a Break initiative to allow at risk players to more easily ban themselves.
A South Australian hotelier’s reward for leading the nation in harm minimisation is to pay the highest rate of gaming tax in the land!
By comparison, the tax levied on that online casino based out of Uzbekistan is zero.
According to the Government’s own research, gambling participation in Australia, declined between 2011 and 2019 whilst online gambling doubled.
Online problem gambling rates sky-rocketed from 12 to 30%.
You get the trajectory…
In an era when anyone can have a casino in their pocket, online gambling is able to flourish
unabated while our members remain the target.
So I ask this: consider the South Australian landscape each time an impressively taxpayer-funded agency or researcher finds a new reason to target our members and their legitimate businesses.
Businesses that contribute $5.5 billion annually to SA's gross state product, pay $755m in rates and taxes, and pay $943m of wages to South Australian workers each year.
VALE MALCOLM HILL
It was with sadness that we learnt in May of the passing of AHA|SA Life Member, Malcolm Hill.
Malcolm was the long-time manager of the Berri Hotel and served on our State Council for 17 years.
He was a revered figure in both the business and sporting communities.
Past President Peter Hurley was one of several business and sporting luminaries who superbly eulogised Malcolm’s wonderful life.
The AHA’s deepest sympathies are extended to his wife of 62 years, Ann, and family.
THANK YOUS
To all our corporate partners, thank you for your support. When you choose to support the AHA, you make the statement you are not merely a bystander in our $1 billion a year supply chain. You are truly friends, each and every one of you.
Thank you to our State Council and Executive, particularly Senior Vice President Matt Binns, Vice President Luke Donaldson and Treasurer Sam McInnes for your outstanding contributions.
To Anna Moeller, who in a relatively brief period has placed her own touch on our organisation, to Owen Webb and the team, our members are so fortunate to have a group of committed professionals advocating for their interests.
Ladies and gentlemen, thank you for the honour of your attendance today. To you and your families, have a safe and happy Christmas. You are always welcome in any of our 590 member establishments.
2024 was again a year when tourism and events were central to our members’ success.
We remain highly appreciative of the Premier’s personal energy to assist our industry’s post-Covid recovery.
Beyond room nights and bustling bars and eateries, these events have transformed the way not only interstaters, but South Australians ourselves, view this State.
The Business Council of Australia offered a glowing endorsement of the South Australian economy.
This State has a good story to tell.
David Basheer, AHA|SA President
Digital Content Manager A Timely Appointment THANK YOU FOR YOUR SUPPORT THIS YEAR
From the CEO
From the CEO
ANNA MOELLER
ANNA MOELLER
FIVE MAJOR WINS FOR MEMBERS
Two years of behind-the-scenes work paid off this month when the government announced a series of legislative reforms that will greatly benefit hotels.
Speaking at the AHA|SA President’s Lunch in early December, Premier Peter Malinauskas revealed plans to remedy problems with vexatious noise complaints, gaming machine transfers, trading hours and the erosion in value of hotel licences.
CHANGES TO TRADING ROUND SYSTEM
The Trading Round Review is now complete with the system set to move from being commissionerannounced and managed to industry real time trading on an electronic platform.
Members can access the new system this month by way of two demo sessions to see how it works, with the go live date February next year. At that point, members will be able to trade whenever and with whomever they choose.
For hotels with gaming rooms across more than one venue, entitlements can be moved very easily amongst the group.
Whilst agreeing on the new system, crafting the legislation to match and then developing the technology has taken some time we have achieved an excellent outcome excellent outcome.
RED TAPE REFORM
Several of the changes we have been advocating for are linked to the review of the Licensing Act. While originally intended to be a standard review with tweaking of the grand reforms some years ago, we took a different view. The AHA|SA used it as an opportunity to advocate for members on issues that are particularly important for the industry.
One of the red tape reduction wins is that, under certain circumstances, members will no longer have to “comply with the application for a community impact statement”, the Premier announced.
That is welcome news! Impact statements are a significant time and cost burden.
We understand that there are other changes to reduce the ever-growing burden of red tape that David Basheer raised as a key concern. The changes that have been proposed by the government will reduce pressure on hotels and other hospitality businesses.
We’ve been lobbying very strongly for two years because aspects of the Licensing Act do not work in the way the way they were intended. But we have been fortunate to be working with a Government Minister, Andrea Michaels, who is prepared to listen and take action.
It doesn’t matter how much we talk, nor how good our ideas are, if we don’t have ministers that are receptive to industry needs and pressures on small and family businesses.
Watch Video
NOISE COMPLAINTS
The Premier also revealed greater protection against noise complaints that will help protect hotels and live music.
The number of complainants required to take action against a venue will be increased from one to ten households.
Furthermore, Premier Malinauskas has committed to amending legislation so that the rights of pre-existing venues are prioritised over people who choose to reside close to a hotel but then complain about noise.
TRADING HOURS
The State Government will now give the Minister the power to declare blanket extended trading hours for special events. Venues will not have to make application; it will be automatically granted to all licensed premises.
Again, another piece of legislation that passes the “pub test” and we look forward to.
Summing up that initiative the Premier said: “You shouldn't have to apply for it. It should just be easily done.”
The AHA|SA wholeheartedly agrees.
HOTEL LICENCE REFORM
Saving the best until last, Premier Malinauskas announced to the AHA|SA President’s Lunch guests that the government will separate general and hotel licences into separate categories.
This reform is a major, commonsense win for the industry.
Yes, in reality it is simply giving back the value to hotels that has been diminished in recent times – but it is wonderful news!
BEST WISHES
As an industry, we’ve been granted some early Christmas ‘presents’. It’s taken a lot of hard work, patience and perseverance and I want to thank the members and staff who worked tirelessly to achieve these goals.
But as I said earlier, it has also taken a government that is prepared to listen and take action.
So, in closing, let me wish you profitable trading during the festive season, a joyous and safe Christmas with your loved ones and a strong start to 2025. i.
Anna Moeller, AHA|SA CEO
2024 ACHIEVEMENTS FOR MEMBERS
Increased membership by an additional 40 venues
Welcomed 14 new Corporate Partners
Strengthened our relationships at all levels of government and across a range of stakeholders and decision makers
Received $100,000 in grant funding enabling the creation and delivery of a broad suite of free training to members in leadership, management, bystander intervention, mental health and wellbeing, conflict management, digital marketing and business fundamentals
Delivered 21 Small Business Fundamentals training sessions to 290 participants
Trained 2,493 gaming venue staff in Responsible Service of Gambling
Reintroduced the delivery of Responsible Service of Alcohol training
Commenced the process of redeveloping industry training to shorten length of apprenticeships and ensure current and relevant content
Introduction of a Learning Management System delivering alternate and accessible learning platforms for industry participants
Redeveloped all Responsible service of Gambling training to ensure a consistent, relevant and industry led approach
Expanded our Employment Relations response with growth to our team
Focussed advocacy at state and federal levels for fairer migration settings
Worked collaboratively with the Regulator to develop and implement a new Trading Round System to provide for real time electronic trading and easier movement of entitlements within hotel groups
Targeted advocacy for a reduction to the alcohol excise tax
Introduced an ‘On the Road Service’ providing venue visits for IR / HR / Licencing support
Worked with the Regulator to redesign both the content and distribution of player activity statements.
Worked with manufacturers to advocate successfully against changes to gaming approvals that would have a detrimental impact on the games and machines available within the state
Successfully overturned a harmful decision for accommodation hotels in relation to payroll tax grouping
Worked closely with the Equal Opportunity Commission and office to ensure that we are an industry of choice for both the community and staff
204 Customer Conflict Resolution and Bystander Intervention Training attendees
Brought to an end, the unnecessary administrative burden surrounding casual conversion provisions. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
Successfully called for the reduction of red tape and an improved business environment leading to draft licensing reforms
100 attendees for the inaugural HR & Employment Conference: Navigate and Engage
Worked federally to negotiate a definition of casual employees suitable to our industry
South Australian hotels win big at AHA National Awards
An incredible new record was set as SA hotels achieved outstanding success at the AHA National Awards for Excellence.
AHA|SA members brought home 11 awards in a range of categories, including Overall Hotel of the Year Metropolitan – for a historic third time for the same hotel, as well as Overall Hotel of the Year Regional.
• Overall Hotel of the Year – Metropolitan: Arkaba Hotel
• Overall Hotel of the Year – Regional: McLaren Vale Hotel
• Front of House Employee of the Year –Accommodation Division: Christopher Speck, Mount Lofty House
• Best Bar Presentation & Service – Regional: McLaren Vale Hotel
• Best Retail Liquor Outlet: Hurley Cellars Panorama
• Best Gaming Venue – Metropolitan: Brahma Lodge Hotel
• Best Restaurant – Accommodation Deluxe: TUNKI, Lakes Resort Hotel
• Best Redeveloped Hotel – General Division: Arkaba Hotel
• Best Redeveloped Hotel – Accommodation Division: Hotel Alba Adelaide
• Best Deluxe Pub Accommodation: The Stirling Hotel
• Best Sporting Entertainment Venue: Arkaba Hotel
“You hear of a handful of iconic footballers referred to as triple Brownlow Medallists. The Arkaba is the only triple Overall Best Hotel award winner in Australia, which is an incredible feat,” said Peter Hurley, MD of the Hurley Hotel Group which owns the Arkaba.
“It reflects that we have refreshed it several times over the last 30-odd years. And this time we did it it with genuine sympathy to the sensational architecture of the people who designed it 60 years ago.
“We've endeavoured to respect what they did and it happens to have worked.”
The former State and National President of the AHA spoke about the vibrant nature of the hotel industry in South Australia.
ARKABA HOTEL
“It is partly a consequence of a government that willingly consults with - and has empathy withour industry.
“It gives confidence to investors, it gives confidence to the bankers that support us in those endeavours, and that's why we've been able to justify the capital expenditure at the Arkaba.”
MCLAREN VALE HOTEL
Martin Palmer said national recognition of the McLaren Vale Hotel is “significant on a number of levels” and had “put a spring in the step of staff".
“It’s significant for the venue itself, for the redevelopment that we did and also for the region,” he said.
“We've taken the pub and really tried to immerse it into the McLaren Vale region.
“For the business and the people that work in it, the award is recognition of all of the hard work that has been put in.”
In the South Australian awards, the McLaren Vale Hotel was named Best Overall Hotel – Country for the second year in a row.The 1850’s hotel has been beautifully renovated to provide first-class facilities across all
areas of the venue, including dining, bar and a stunning outdoor space.
So, has the phone been ringing more as a result?
“I think you always get a bit of a sugar hit because you get all of that coverage, which helps a lot. The key is for us to continue doing what we do well and that level of interest will flow on.”
BEST IN THE LAND
“I am so proud of AHA|SA members who have punched well above their weight to bring home the top honours ahead of our interstate counterparts,” said AHA|SA CEO, Anna Moeller.
“They have contributed to making us the best state for hospitality in the country!
“The National Awards represent the best of the best in our industry each year. Our winners cement us in pole position as best hospitality state in the nation.
“I am in awe of the McLaren Vale Hotel and the Arkaba Hotel, bringing home best Overall Hotels of the Year –Regional and Metropolitan respectively.
“South Australia has become the Destination State, which makes the wins last night all the more significant.”
Premier Uses AHA|SA Lunch To Make Key Announcements
The Premier, Peter Malinauskas, used the AHA|SA President’s Lunch to make a series of key announcements this year.
He told the audience of over 350 people that the State Government would separate hotel and the general licences, free up the trading of gaming machines and restrict the ability of people to make unfair noise complaints against hotels. (You can read the full details in CEO Anna Moeller’s column on page 10 ).
The President’s Lunch was held at the Adelaide Convention Centre on December 3. State and Federal Ministers and MPs joined with key stakeholders to hear AHA|SA President, David Basheer’s speech outlining the key issues facing the hotel industry (see page 4).
The Premier also picked up on AHA|SA President, David's arguments about the ongoing skills and jobs crisis confronting the industry.
“This country does not have a student visa or a migration crisis,” the Premier said.
“This country has got a housing supply crisis.
“And we would do ourselves a great disservice if we had a federal election focusing more on reducing international students than we do on having a federal election about how we can unlock housing growth. To that end, this state government is doing everything we can.”
The Premier also expressed appreciation for “the professional engagement this government has been able to enjoy with the AHA”.
PUBS ARE HEALTHY
He then reiterated earlier comments that “pubs are a healthy place to be”.
“There is absolutely nothing wrong with a healthy social environment,” he told the audience.
“People getting together with mates or family, having a few beers or a wine or an aperol spritz…
“We're putting a lot of effort into getting kids off phones.
“We don't just want kids off phones, frankly I want adults off them as well. And getting to the pub and engaging with each other is healthy. It's a good thing, it's part of our tradition, it's part of our social DNA and our culture.
“Long may that continue.”
“The labour that you provide (for) a lot of people in this state, particularly young people, provides dignity, it provides purpose, it provides (an income), not just if you're in the industry on a temporary basis but also if you commit to the industry on a permanent one.
“That makes your industry exceptionally valuable.
“(Employing over) 26,000 people means 26,000 families. Families that are able to enjoy everything this state has to offer because a few of you in this room take big risks, put up with all the frustration in the video shown, and just make it happen.
“All we ask is that you keep doing what you do.
"We'll focus on doing everything that we can do to make sure this state does unlock all that potential.
“We continue to be ranked number one and increasingly the rest of the country looks at us not with scorn but with unabated envy.”
– Premier Peter Malinauskas speaking at the AHA|SA President’s Lunch
Membership News
NEW MEMBER PORTAL
We are pleased to announce that the AHA|SA’s new Membership Portal is live!
This has been set up to enhance your online experience, modernise our membership database, and provide additional but flexible ways of communicating with you.
The new membership portal will include latest news, upcoming events, the AHASA shop, ability to book our training online, but most importantly, the ability for you to take greater control of your membership profile, and the staff who you would like to have access to the platform.
Members have been posted a set of instructions –please look out of this in the mail.
We encourage everyone to please follow the username and password reset steps, sign in, and explore the new system.
If you have any questions, or did not receive the instructions, please email: information@ahasa.asn.au or call (08) 8232 4525
RENEW YOUR MEMBERSHIP TODAY!
The AHA|SA’s prime objective is to protect and enhance your business, while promoting a viable and sustainable industry.
Members have been sent renewal information and invoices, with payment due by 28 February 2025
A reminder that all those who renew by 31 January 2025 will be automatically entered into the early bird prize draw worth $7,000!
In an uncertain business and economic environment, and approaching a Federal and State Election, there has never been a better time to be a member to ensure your voice is heard in Parliament! As the Voice of the Hotel Industry in South Australia, we are committed to our lobbying efforts and advocacy on behalf of the industry, in addition to our focus areas which include Workplace Relations support, licencing and gaming advice, and business and corporate partnership services.
If you have any questions about the information or invoice you have received, please contact Manager Membership Services, Scott Vaughan on 1800 814 525 or svaughan@ahasa.asn.au
AHA|SA Council.
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Adelaide’s TRYP by Wyndham is justifiably proud of its “upbeat culture and an eyecatching design”, as well as its impressive environmental and sustainable tourism credentials.
While the Pulteney Street hotel is unashamedly pitched towards Millennials, this 120room hotel is proving very popular with corporates and families.
But the business model relies and thrives on its highly publicised and bold staffing appointments, and how those staff interact with customers.
“Yes, we like to keep it casual but that doesn’t mean you are losing quality of service and attention,” said General Manager, Valentin Corchado.
He assumed the role in September 2023, six months after the $50-million, 120-room hotel opened its doors.
“As a brand, Wyndham strives to be inclusive and to recognise the value of each individual and the input that they may have. I call them touching points.
“And really when it comes to the core aspect of service
culture, it’s that touching point, that true moment that you are with the customer when they need assistance, that you can create that relationship.
“And that’s binding, that is an amazing experience from the guest’s perspective.
“I think if you want your people to promote that, let them be who they are.
"The focus was the culture, skills can be taught.
“We were fortunate that we had a good balance of really good experience but also, you like to give that opportunity to the new generation as well.
“When you are opening a property like this in the city, you can actually make people’s dreams come true so why not?”
LIVING THE DREAM
Valentin constantly reminds himself he is living his own dream after growing up in a working-class family in Spain, leaving his home country to find new horizons abroad.
He migrated to Australia, studying at the University of South Australia before working around the country as well as in London, Thailand and Fiji.
“So dreams can happen but you need to look for opportunities and work hard and I think that’s what we do here at TRYP. And that’s why we have that level of retention.”
Valentin said team member satisfaction and guest satisfaction are the hotel’s two key metrics.
Multi-skilling staff helps satisfy both, as well as keeping wages down and improving efficiency. The hotel operates with just 36 staff.
A case in point is that a hungry guest at TRYP’s Mamacita Restaurant and Bar could have their Quesadilla de Pollo prepared by the Valentin himself.
“It can happen any time because one of the key things in this industry is you need to be ready for the unplanned,” he explained.
“It’s all hands-on deck, including myself. I’m a chef by trade so I can go into the kitchen.
“In my office, I have my apron and my set of knives.
“It could be because the chef has called in sick or it could just be the nature of the business.
“These days, business is unpredictable, people sometimes even don’t book tables, and you get busy unexpectedly, so sometimes you need to jump behind the bar or help out in the kitchen.
“It’s good fun and I love it. Actually, everyone around here loves the thrill!
Valentin is merely practicing what he and the TRYP brand proudly preach.
It’s an ethos that aims to encourage the engagement
and development of their staff, while also maximising retention rates.
And it appears to be working, with that rate at an impressive 80 per cent retention of its core people since the hotel opened more than 18 months ago.
“That is very good,” he said. “What we do is constantly cross-train our people. Luke, my maintenance manager, he knows how to check-in a guest at reception. Praj, our Front Office Manager also knows how to make great barista style coffee.
“This is a core aspect of our success. As we know in Operations, our day goes through cycles day to day (in hospitality). One moment you’ll have nothing going on, the next you’ll have 12 people checking-in.
“That moment is the moment that is really important for us, so we need to handle it properly because that is (a customer’s) first impression of us.”
BOLD RECRUITING
The hotel drew headlines for its unorthodox recruiting process prior to opening, inviting “unique personalities” to arrive without appointment and to boldly display any tattoos and piercings without fear of judgement.
He said the resounding success of the exercise was a valuable lesson not just for the hospitality sector but other industries as well.
“I think even we were surprised by the high quality (of applicants) and the response to that process,” he said.
“It opened people’s perceptions about the industry itself and also allowed the individual to be who you are. I think it was very well received.”
“So dreams can happen but you need to look for opportunities and work hard and I think that’s what we do here at TRYP. And that’s why we have that level of retention.”
Walk through the doors of the Pulteney Street property and you’ll instantly notice the bright lights, modern local art and contemporary but homely feel.
The louder-than-expected ‘background’ music flirts with the foreground. But Gold Coast indie folk duo Hollow Coves trigger involuntary toe tapping as their track ‘Coastline’ floods the foyer.
It’s a feel good vibe complemented by the mood lifting of Mamacita Bar and Restaurant , adorned with artwork paying homage to the nearby Rundle Mall, and offering a variety of spaces for those wanting to enjoy the company of others or spent time alone.
Valentin described the rooms as “very special” and also with a regional feel designed to reflect the city and its culture.
SUSTAINABILITY
The hotel boasts impressive environmental and sustainability credentials.
“It’s a smart building, so everything is connected,” he said.
“We can control the energy and monitoring including the air-conditioning in the rooms so it definitely provides a
lot of saving in terms of energy consumption.
“It is estimated it could give us around $8,000 a month just in power savings alone.
“We do have solar panels on the roof as well that helps to minimize our electricity consumption
“That was the whole purpose of the Wyndham brand and the owner of the building as well.”
Everything is controlled by the hotel’s Building Management System.
The hotel’s only other real challenge for now remains coping with rising clientele numbers after what has been a remarkably smooth launch and post-opening period.
“Normally when you do an opening you go through difficulties.
“But I must admit TRYP was great. We haven’t had any major issues at all in terms of the building, processes, the recruitment.
“We have people in food and beverage and reception still here from pre-opening and that’s a good indication because the honeymoon is over."
East End Cellars – “We’ve stepped
to the plate!”
Vardon Avenue is home to one of South Australia's iconic venues - East End Cellars.
Michael Andrewartha had a vision many years ago to build East End Cellars to be an iconic venue - a venue renowned for showcasing just what our state can offer in the heart of Adelaide!
AHA|SA CEO, Anna Moeller, sat down with Michael to speak about his journey, what makes SA the Destination State, and how key decision makers can make trading easier for our membership.
It all started for Michael in Como, Italy, where he strolled into a shop and bought a baguette, some pasta, a short black coffee, and a bottle of wine to take home...
up
2KW Bar and Restaurant – Celebrating 10 years
The vision for 2KW started over ten years ago, when Simon Adami and Martin Palmer were at a function, and thought Adelaide was ready for a rooftop venue.
After a lot of research and hard work, 2KW Bar and Restaurant has evolved into one of South Australia’s most iconic venues, overlooking North Terrace, the Festival Theatre and Adelaide Oval.
Simon’s team has taken home many awards over the years, made essential connections in the industry to help attract events to Adelaide, and there’s so much more to come in 2025!
Anna popped into 2KW to wish them a Happy Birthday and discover more about what makes them special.
2024 Women in Hotels Christmas Fundraiser
Over 150 people attended the end of year Women in Hotels Christmas Fundraiser at the stunning Hotel Alba Adelaide, supporting Junction Australia.
The annual raffle and silent auction generated an amazing $6,180 to purchase home starter items for the many thousands of women in need across South Australia.
Junction Australia has a vision to effect long-term positive change for the people and and communities they work with, supporting the many vulnerable women in emergency housing across South Australia.
We extend a warm thank you to all of our Corporate Partners for their support with raffle prizes, and to everyone who contributed to the item collection.
Accommodation Australia (SA) Hosts General Manager Christmas Drinks at Adelaide Marriott Hotel
Accommodation Australia (SA) recently held its General Manager Christmas Drinks at the newly opened Adelaide Marriott Hotel, an event that brought together industry leaders and key stakeholders from the accommodation and tourism sectors, as well as our Corporate Partners.
The event was an excellent opportunity for networking and reflecting on the successes of the past year. It also allowed for meaningful discussions on the challenges and opportunities that lie ahead.
Tourism Minister, the Hon Zoe Bettison MP addressed the group, offering a positive and encouraging outlook for the future of tourism in South Australia. She spoke about the state’s growing reputation as a sought-after
destination and outlined the ongoing efforts to boost tourism and support the growth of local businesses. Looking forward to 2025, Minister Bettison expressed confidence in the state's continued growth and the opportunities for both the tourism and accommodation sectors.
Thank you to all of our Accommodation Australia (SA) members for your involvement and support throughout 2024. We look forward to a successful 2025 and the opportunity to continue supporting and representing our members.
We thank Accommodation Australia National CEO, James Goodwin, and AHA National President, David Canny, for attending and their continued support.
Hotels Shine At Tourism Awards
Hotels featured prominently in this year’s prestigious SA Tourism Awards, including a clean sweep of the category for Business Event Venues and also the 5 Star Luxury Accommodation award.
Those winners were:
BUSINESS EVENT VENUES
• Winner – Adelaide Convention Centre (Adelaide)
• Silver – Events at SkyCity (Adelaide)
• Bronze – Adelaide Oval (Adelaide)
5 STAR LUXURY ACCOMMODATION
• Winner – Eos by SkyCity (Adelaide)
• Silver – Le Mas Barossa (Barossa)
• Bronze – Mount Lofty House (Adelaide Hills)
Several members won multiple awards and it was particularly pleasing to see the winners spread across both metropolitan and regional areas, showing the depth of excellence in the hotel industry.
Three other AHA|SA members took out top place in their categories.
3 - 3.5 STAR ACCOMMODATION
• Winner – ibis Adelaide (Adelaide)
4 - 4.5 STAR ACCOMMODATION
• Winner – Oval Hotel (Adelaide)
• Bronze – Atura Hotel Adelaide Airport (Adelaide)
EXCELLENCE IN FOOD TOURISM
• Winner – Watervale Hotel - Ethical Epicurean Experiences (Clare Valley)
Also announced on the night was a Silver award for the Adelaide Festival Centre for best Major Tourist Attraction, Bronze for RoofClimb Adelaide Oval in the Adventure Tourism section and a Bronze for Watervale Hotel in the Clare Valley for Tourism Restaurants & Catering Services.
The AHA|SA wishes all of its members, corporate partners, and those who assist the industry, a very Merry Christmas and safe and enjoyable New Year.
MERRY CHRISTMAS!
Scrap The Tax On Socialising!
It’s no surprise to those in our industry that pubs are hit with the alcohol excise every six months.
“Australia now has the 3rd highest rate of alcohol tax in the world," said AHA|SA President, David Basheer.
“As Treasury reaps in a whopping $8 billion of alcohol taxes a year, their tax is hitting pub patrons in the hip pocket at a time they can least afford it.
“Too many in Canberra fail to appreciate Aussie Pubs are the second lounge room for so many communities.
“This is also an insidious tax on socialising – and mental health.
“We all understand the devastating impact of loneliness and the positivity of mates talking to mates. For many, this means spending time at their local pub.
“Our ask is modest and achievable. We are calling for a 40% reduction on the tax levied on all keg beer and spirits served to a customer in the pub.
“That translates into a mere 2% reduction in the $8 billion annual excise receipts but will make a real
cost of living difference to the customers at the pub, our family hoteliers, and our unfortunate young staff who constantly bear the brunt of patron frustration,” David said.
South Australian publicans and owners of the Terminus in Morgan, Heather and Phil, said. "The alcohol excise hurts."
"People only have so much money to spend - they can't come and have their social connection.”
Owner of the Earl of Leicester, Chris Farmer, said, "Passing costs onto people who are already stressed, goes very much against the ethic of the community institution such as pubs."
And the owner of the Kelly Hotel Group, Matt Kelly, said: "It's no secret to a lot of people that every six months there's an excise on alcohol and it's got to that point where it's becoming a bit problematic in my view. It's making it difficult moving forward and I think it's got out of kilter between off-premises to on-premises."
Staff Christmas Parties – The Do’s and the Don’ts
BY OWEN WEBB & SARAH LEGOE
Christmas parties provide employers with an opportunity to thank employees for their contribution to the business across the year. However, poorly managed Christmas functions come with a number of risks.
A staff function set by the employer will more than likely be considered to be a work related event, and therefore comes with a number of potential risks, including but not limited to claims of sexual harassment, discrimination or for a work related injury. With the introduction of the positive duty in the Sex Discrimination Act 1984 (Cth) and considerations of psychosocial hazards in the Work Health and Safety Regulations 2012 (SA), ensuring staff events are properly managed, is more important than ever.
Members planning on holding a Christmas function for their employees should be mindful of the following do's and don’ts. This is not an exhaustive list and is provided as a guide only.
WHAT TO DO
• Plan ahead
• Remind staff that as the party is a work event all hotel policies and procedures will apply during the function and that disciplinary action may be taken for any breach that may occur
• Set clear start and finish times
• Make it clear to employees that should they continue on after the event, that they do so at their own expense and risk
• Avoid the use of a work related credit card or reimbursement process for any drinks or food purchased after the end of the event
• If alcohol will be consumed
• ensure food is available
• make available a choice of non-alcoholic beverages
• provide transport home at the conclusion of the event (ie cab charges, arrange shuttle bus, reimbursement of Uber trips)
• Set guidelines for Kris Kringle or similar (if applicable) - gifts should not offend or discriminate the recipient or other staff
• In the event an issue is raised after the function ensure that it is investigated in a timely manner as per any other workplace complaint
WHAT NOT TO DO
• Encourage rapid or excessive drinking
• Fail to plan
• Think employees are responsible for their own behaviour
• Think that it is the host venues responsibility alone to monitor staff behaviour and alcohol consumption. Employers must ensure staff safety and compliance with policies and procedures during the function.
The above is not intended to discourage the holding of Christmas events and parties. Rather it is offered as a reminder as to what Members should do in order to ensure the function is successful and trouble free.
Members should contact Owen, Sarah or Didier for further advice and information if necessary.
REGIONAL MEETINGS
Our final Regional for the year on the Eyre Peninsula, hosted by Matt and Fran Rogers, Dan and the team at the Marina Hotel and Apartments - Fantastic views, food, hospitality, and our hotels once again showcasing why South Australia is the Destination State! Thanks to Shadow Minister for Local Government, Treasurer and Member for Flinders, Sam Telfer MP, for attending to hear industry issues and achievements. We look forward to 2025 getting bigger and better!
Sam Telfer MP
SA To Thrive In 2025
ST JOHNS CAROLS BY CANDLELIGHT
14 December 2024
Sing along to all your favourite carols and Christmas songs with a star-studded line-up that includes Dami Im, Emma Memma, Mark Seymour and his daughter Eva, Adelaide’s own Gospo Collective, plus more.
Adelaide
HAHNDORF CHRISTKINDLMARKT
13-15 December 2024
Join over three nights with market stalls, food, drink, entertainment, Carols by Candlelight and much more.
Adelaide Hills
BAY SHEFFIELD
28-29 December 2024
The Bay Sheffield is a two-day athletics carnival, held on the 28th and 29th December each year at Colley Reserve, Glenelg.
Adelaide
There are so many excellent opportunities to leverage off events in 2025. From small local initiatives, to international attractions, South Australia is set to shine even brighter.
Here are some events in the six months from December to May to whet your appetite and we’ll run a similar guide in the middle of next year.
ADELAIDE INTERNATIONAL TENNIS
6-11 January 2025
Blockbuster tennis is returning to Adelaide with back-to-back events at Memorial Drive Tennis Centre.
Adelaide
SUMMERVINES
17-27 January 2025
A festival to celebrate the very best of Summer in the Vale! Enjoy a glass in the sun and experience how our gorgeous natural landscape influences everything - from the bright contemporary wines we craft and our vibrant foodie culture, to our creative artisans and our laid-back coastal lifestyle.
Fleurieu Peninsula
SANTOS TOUR DOWN UNDER
17-26 January 2025
First stop for the world’s best cycling teams and riders, and the opening event of the UCI World Tour.
Adelaide and Regions
COMMBANK WOMEN’S T20I V ENGLAND
25 January 2025
Australia will face off against England as part of the Women’s Ashes Series on Saturday 25 January.
Adelaide
LIV GOLF ADELAIDE
14-16 February 2025
Golf, but not as you know it. 13 teams. 52 players. 54 holes. No cuts. Shotgun starts. It’s Golf, But Louder!
Adelaide
A TASTE OF THE HILLS FESTIVAL
15-16 February 2025
A Taste of the Hills Festival invites you to ‘taste’ the Adelaide Hills region in one spectacular location! Come and discover all your favourite Adelaide Hills wineries, distilleries, breweries, cideries, and foodies.
Adelaide Hills
Adelaide - Chris Oaten
Santos Tour Down Under - SATC
Carols by Candlelight.
ST.JERMOME’S LANEWAY FESTIVAL
15 February 2025
Iconic Indie Rock festival returns to Adelaide featuring a huge lineup of the globe’s most exciting artists including Charli xcx, Beabadoobee, Clairo, Remi Wolf, Djo, Skeggs and more.
Adelaide SEALINK KANGAROO ISLAND RACING CARNIVAL
20-22 February 2025
The Cygnet River Racecourse comes alive with great country racing. Thursday is a casual race day, but Saturday is when racegoers like to dress up in true racing style and enjoy the trackside entertainment, colourful marquees, fashion on the field competition and the abundance of local Kangaroo Island food and wine.
Kangaroo Island
ADELAIDE FRINGE
21 February-23 March 2025
Adelaide Fringe is Australia’s biggest arts festival! For 31magical summer days and nights, Fringe transforms Adelaide and greater South Australia, with eclectic and vibrant events spanning cabaret, theatre, comedy, circus, music, visual arts, workshops and so much more.
Adelaide PORT MACDONNELL BAY FESTIVAL
22 February 2025
After a five-year hiatus, the Bay Escape will be returning in 2025. The long-standing festival, which showcases the stunning beachside town of Port MacDonnell, is a funfilled family day of entertainment, adventure and beach-focused activities.
Limestone Coast
26-28 February 2025
The premiere thoroughbred racing event on the Eyre Peninsula.
Eyre Peninsula
ADELAIDE FESTIVAL
28 February-16 March 2025
The iconic performing arts festival, internationally recognised as Australia’s pre-eminent arts festival.
Adelaide
WOMADELAIDE
7-10 March 2025
Held on the traditional lands of the Kaurna People, WOMADelaide –World Of Music Arts and Dance - is an iconic open-air festival celebrating cultural discovery in the heart of Adelaide’s stunning Botanic Park / Tainmuntilla. Showcasing the best, the essential – and the surprising – in music, arts, dance and ideas from around the world.
Adelaide
COLOUR TUMBY
7-10 March 2025
The biennial Colour Tumby Festival is one of South Australia’s leading arts and cultural festivals and serves up an exciting program of colour and movement over the March long weekend.
Eyre Peninsula
A TASTE OF THE HILLS FESTIVAL FRINGE MOUNT GAMBIER
28 March-6 April 2025
South Australia’s largest regional open access festival.
With over 35 events, and a big program of comedy, cabaret, burlesque, music, theatre, kids entertainment, dance, visual arts, and more!.
Limestone Coast
PORT LINCOLN CUP
St. Jerome's Laneway Festival - SATC
WOMADelaide - SATC
Adelaide Fringe Festival - Blunderland
Bay Sheffield - SATC
SEAFOOD ON SPENCER
29 March 2025
Seafood on Spencer is the ultimate Gulf to Plate experience showcasing Spencer Gulf seafood at it’s finest.
Yorke Peninsula
AFL GATHER ROUND
10-13 April 2025
All 18 AFL clubs will head to South Australia for round four of the 2024 Toyota AFL Premiership Season for the second edition of Gather Round.
Adelaide and Regions
SALT FESTIVAL 2025
18-27 April 2025
A ten-day festival set on the Southern Eyre Peninsula that showcases the best of the region and a host of incredible acts from around Australia.
Eyre Peninsula
BAROSSA VINTAGE FESTIVAL 2025
23-27 April 2025
A biennial celebration set against the stunning backdrop of the Barossa and Eden Valley, with 75 epic events held across the region.
Barossa
SA WOODEN BOAT FESTIVAL
26-27 April 2025
The festival delivers an exciting mix of wooden boats, people, food, wine, and entertainment.
Fleurieu Peninsula
SANTOS WHEELCHAIR RUGBY NATIONAL CHAMPIONSHIP
May 2025
Adelaide will host the National Championships for the second year. The event will see some of the nation’s best wheelchair rugby athletes – and at least two invitational international teams –converge on Adelaide.
Adelaide
THE ENGLISH ALE
May 2025
A day and night of music, mumming, merriment, dance, giants, hobby horses and guisers.
Adelaide Hills
TASTING AUSTRALIA
2-11 May 2025
Tasting Australia presented by RAA Travel is one of the country’s longest running eating and drinking festivals – celebration and collaboration of people, produce and place lie at the heart of our existence. Audiences are invited to step beyond a standard food festival to discover deliciously different experiences that feed their curiosity.
Adelaide and Regions
KERNEWEK LOWENDER COPPER COAST CORNISH FESTIVAL
12-18 May 2025
With over 60 events, the program allows you to experience unique Cornish heritage and traditions. Celebrating major traditional iconic events that have been part of the program since the Festival’s inception and re-introducing some past favourites will ensure seven days with plenty to see and experience.
Yorke Peninsula
ADELAIDE EQUESTRIAN FESTIVAL
1-4 May 2025
A unique world-class horse competition staged in the heart of the city.
Adelaide
CLARE VALLEY SCA GOURMET WEEK
19-23 May 2025
An extended week-long celebration of music, food, wine and more to showcase the beautiful Clare Valley region.
Clare Valley
The English Ale - Jiayuan Liang & Xplorer Studio
Tasting Australia - SATC
New CBS Commissioner Announced
Yalumba Celebrates 175 Years
Yalumba, Australia’s oldest familyowned winery, proudly marked its 175th anniversary in November, celebrating nearly two centuries of winemaking craftsmanship and community. The anniversary highlights an extraordinary year filled with events and honours, culminating in a series of memorable gatherings and the release of a special anniversary wine to mark this historic milestone.
During the celebrations, the winery’s staff gathered at Yalumba’s ‘Signature vineyard’ for a symbolic tree-planting morning, underscoring Yalumba’s long-standing commitment to environmental stewardship and its vision for the future.“Today has been a meaningful experience for our team to actively contribute to a more sustainable future. Our group brings together diverse skills and roles, and it’s special for each of them to give back to the land, especially
The AHA|SA has congratulated Brett Humphrey, a senior law enforcement official with more than 25 years of experience, on his appointment as Commissioner of Consumer and Business Services. He will take up the role on January 6 next year, taking over from Acting Liquor and Gambling Commissioner Steph Halliday, who will return to her regular duties in the AttorneyGeneral’s Department.
The AHA|SA already enjoys a strong and well-established relationship with Brett in his role as Officer
in Charge of SAPOL’s Licensing Enforcement Branch, which polices liquor, tobacco, security, gaming, casinos, hydroponics and tattooing.
Prior to that, he oversaw SAPOL’s Prosecution Services Branch, the operation of South Australia’s five COVID Medi Hotels during the COVID-19 pandemic and managed the implementation of body-worn cameras throughout the police force.
The AHA|SA looks forward to working with the new Commissioner.
those not typically involved in our daily viticultural work,” said Yalumba’s Winemaker and Head of Sustainability, Louisa Rose.
On the anniversary day, 17 November, the Hill-Smith family hosted intimate celebration at Yalumba with fellow Barossa winemaking families to toast 175 years of winemaking excellence.
Reflecting on the journey, Robert Hill-Smith, fifth-generation proprietor and Chairman, said: “This anniversary is not only a nod to years passed. It is a reflection of our resilience and a commitment
to mastering our craft, generation after generation.
“It also acknowledges the many exceptional fine wine people that have come through the gates of Yalumba across three centuries with shared love for our property, our wines, and our industry.
“Most of all, it is a celebration of an exciting future ahead for our family business and the world of Australian fine wine. While we celebrate our past 175 years, we keep our eyes firmly set on the next 175 as the generations before us have done.”
L-R: Robert Hill-Smith, Louisa Rose, Jessica Hill-Smith planting trees at the Yalumba Signature Vineyard, Barossa.
ACCOUNTANCY SERVICES
Bentleys SA 8372 7900
Perks Accountants & Wealth Advisers
8273 9300
Winnall & Co. 8379 3159
ATMS
Banktech 0408 462 321
Cashzone 1300 305 600
Next Payments 1300 659 918
ARCHITECTS & INTERIOR DESIGNERS
Studio Nine Architects 8132 3999
ART & FRAMING
Art Images Gallery 8363 0806
AUDIO VISUAL
Big Screen Video 1300 244 727
Novatech Creative Event Technology 8352 0300
BACKGROUND MUSIC
Foxtel Music 1300 148 729
Moov Music 1300 139 913
Zoo Business Media 07 5587 7222
BANKING & FINANCE
BankSA 0403 603 018
Perks Accountants & Wealth Advisers 8273 9300
BEVERAGE GASES
BOC Limited 0424 647 568
Supagas Adelaide 08 8480 4500
BEVERAGES
Accolade Wines 8392 2238
Australian Liquor Marketers 8405 7744
Asahi Beverages
13 BEER (13 2337)
Campari Group 02 9478 2727
Coca-Cola Europacific Partners
13Coke 132653
Coopers Brewery 8440 1800
Diageo Australia 0401 120 872
Empire Liquor 8371 0088
Lion 8354 8888
Liquor Marketing Group 8416 7575
Oatley Fine Wine Merchants 1800 628 539
Options Craft Liquor Merchants 8346 9111
Pernod Ricard Australia 8208 2400
Samuel Smith & Son 8112 4200
Southtrade International 0410 449 720
Treasury Wine Estates 8301 5400
BOOKKEEPING
Perks Accountants & Wealth Advisers 8273 9300
Winnall & Co. 8379 3159
DATA ANALYTICS
STR 02 8091 2009
EQUIPMENT/SUPPLIES/HARDWARE/ DESIGN
Bunnings Group 0435 630 660
Bunzl 08 8245 6222
Forward Creations 0468 923 320
Globe Importers 08 8364 2488
Mr Wet Wall 1800 938 925
Stoddart Food Service Equipment 1300 79 1954
CASH HANDLING/TERMINALS
Banktech 0408 462 321
BK Electronics 0431 509 409
Cardtronics 03 9574 4878
Coms Systems 0408 462 321
GBay/Aruze Gaming 0424 700 888
Next Payments 1300 659 918
CLEANING COMPANIES
A Cleaner World 0426 887 364
Service FM 1300 300 959
CLEANING & HYGIENE SUPPLIES
Bunnings Group 0435 630 660
Bunzl 08 8245 6222
DEFIBS
AED Authority 03 8710 8666
Alsco 8346 1391
St John 1300 78 5646
ELECTRIC VEHICLE CHARGING
RAA Charge 0419 405 235
ENERGY & SOLAR SOLUTIONS
Class A Energy Solutions 8391 4853
Energy Alliance 03 9872 6869
PowerMaintenance 1300 700 500
Trans Tasman Energy 1300 118 834
FACIAL RECOGNITION TECHNOLOGY
COMS Systems 1800 324 918
FACILITY MANAGEMENT
Service FM 1300 300 959
FINANCIAL PLANNING
Perks Accountants & Wealth Advisers 8273 9300
Winnall & Co. 8379 3159
FOOD SERVICES
Bidfood 0427 099 558
Cookers 1300 88 22 99
Galipo Foods 8168 2000
McCain Foods 0408 753 804
PFD Foodservice 8114 2300
Thomas Foods 8162 8400
FINANCIAL MANAGEMENT
Wirely 0421642409
FIRST AID
St John 1300 78 5646
FURNISHINGS
Concept Collections 1300 269 800
GAMING ANALYSIS
Independant Gaming Analysis 8376 6966
Winnall & Co 8379 3159
GAMING FLOAT RECONCILIATION
GBay/Aruze Gaming 0424 700 888
GFR Pro 0408 186 540
GAMING MACHINE SERVICES
Ainsworth Game Technology 0409 171 616
Aristocrat Technologies Australia 8273 9907
Coms Systems 0409 283 066
GBay/Aruze Gaming 0424 700 888
IGT 8231 8430
Independant Gaming Analysis 8376 6966
Konami Australia Pty Ltd 0409 047 899
Light & Wonder 0400 002 229
MAX 8275 9700
GAMING LOYALTY
Bluize 1300 557 587
GAMBLING SERVICES
SA Lotteries 13 18 68
HEALTH INSURANCE
Bupa 0417 608 751
HOTEL BROKERS
Langfords Hotel Brokers 0410 605 224
JLL 0407 710 389
McGees Property Hotel Brokers 8414 7800
HOTEL MANAGEMENT
H&L Australia Pty Ltd 1800 778 340
HOTEL MARKETING
Digital Marketing AOK 1300 658 543
INFORMATION SYSTEMS/SITE PREP
Max Systems 8275 9700
INSURANCE
Aon Risk Solutions 8301 1111
IT SERVICES
Rockfort Global 1300 00 RFIT (7348)
KITCHEN & BAR EQUIPMENT
Bunnings Group 0435 630 660
Bunzl 8245 6222
Cookers 1300 88 22 99
Stoddart Food Service Equipment
1300 79 1954
LEGAL SERVICES
Eckermann Lawyers 8235 3990
Ryan & Co Solicitors 0421595815
Wallmans Lawyers 8235 3018
LINEN & UNIFORM SERVICES
Alsco 1300 659 892
The Banner Crew 8240 0242
MEDIA
FIVEAA 8419 1395
Foxtel 1300 138 898
Solstice Media 8224 1600
MIGRATION
Migration Solutions 8210 9800
ONHOLD/MESSAGING
1800 ON HOLD 8125 9370
PAYROLL & HR RESOURCES
Perks Accountants & Wealth Advisers
8273 9300
Tanda 1300 859 117
Winnall & Co. 8379 3159
POS SYSTEMS
Bepoz 1300 023 769
Bluize 1300 557 587
H&L Australia Pty Ltd 1800 778 340
PROPERTY & VALUATIONS
JLL 0407 710 389
Knight Frank Valuations & Advisory 8233 5222
RETAIL LIQUOR MARKETING
Liquor Marketing Group 8416 7575
SIGNAGE & PROMOTIONAL ITEMS
The Banner Crew 8240 0242
SPORTS & ENTERTAINMENT MEDIA
Foxtel 1300 790 182
STAFF TRAINING & RECRUITMENT
Adelaide Institute of Hospitality 8338 1492
Alliance College 1300 665 065
Aplus Agency 0435 563 920
Perks Accountants & Wealth Advisers
8273 9300
St John 1300 78 5646
SUPERANNUATION
HostPlus 0418 327 607
WEBSITES
Boylen 8233 9433
WORKERS COMPENSATION
EML 08 8127 1368
GAMING CARE
GAMING CARE works with all South Australian Hotels with gaming machines to reduce the harm caused by problem gambling.
Providing the hotel industry with the capacity to respond to community concerns related to the harm associated with gambling by contributing to early intervention and support for problem gamblers and their families.
Minimising the harm caused by problem gambling behaviour by fostering a compliant and proactive industry that works with regulators, gambling help services and gaming patrons to minimise harm caused by gambling.
Assisting licensees and hotel staff with their compliance obligations, and supporting venue staff through education and training regarding the recognition of problem gambling indicators and assisting in accurately documenting patron behaviour.
Providing licensees and hotel staff with the confidence and skills required to engage directly with patrons who are showing indicators of potential problem gambling, enabling them to intervene early and refer the patron to a gambling help service, or other support options if required.
Contact your local Gaming Care Officer, or our Office, for information on how Gaming Care can assist your venue.
For any assistance or support please contact your local Gaming Care Officer, or our office for information on how Gaming Care can assist your venue.
CORPORATE PARTNERS 2024/25
GAMING CARE
Ainsworth Game Technology
Australian Liquor Marketers
Pty Ltd
BankSA
Big Screen Video
Bluize
Bunnings Group
Bunzl
Campari Group
Digital Marketing AOK
Empire Liquor
Foxtel
GFR Pro
IGT Australia
Konami Australia Pty Ltd
Light & Wonder
Liquor Marketing Group
Novatech Creative Event Technology
1800 ON HOLD
Adelaide Institute of Hospitality
AED Authority
Alliance College
Alsco
Aplus Agency
Banktech
Bentleys SA
BK Electronics
BOC Limited Cashzone
Class A Energy Solutions
COMS Systems
Concept Collections
Cookers
Eckermann Lawyers
Energy Alliance
Forward Creations
GBay/Aruze Gaming
Independant
Gaming Analysis
Knight Frank Valuations & Advisory SA
Langford’s Hotel Brokers
McGees Property Hotel Brokers
Mr Wet Wall
Next Payments
Options Craft Liquor Merchants
Perks Accountants & Wealth Advisers
RAA Charge
Oatley Fine Wine Merchants
Rockfort Global
Samuel Smith & Son
Service FM
Stoddart Food Equipment
STR
Tanda
Rockfort Global
Ryan & Co Solicitors
Solstice Media
St John
Supagas
The Banner Crew
Trans Tasman Energy Group
Wallmans Lawyers
Winnall & Co
Wirely
Art Images Gallery
Boylen
BUPA
Migration Solutions
Southtrade International
Studio Nine
OFFICE HOLDERS
CONTACT
OFFICE
Level 4, 60 Hindmarsh Square, Adelaide SA 5000
POSTAL
PO Box 3092, Rundle Mall SA 5000
P (08) 8232 4525
P 1800 814 525 Toll Free
F (08) 8232 4979
E information@ahasa.asn.au
W www.ahasa.asn.au
DAVID BASHEER President
MATTHEW BINNS Vice President
LUKE DONALDSON Deputy Vice President
ANDREW BULLOCK
DANIEL CASSIN
SIMONE DOUGLAS
JASON FAHEY
TRENT FAHEY
ELISE FASSINA
JAMES FRANZON
TONY FRANZON
JOHN GIANNITTO
TOM HANNAH
ANNA MOELLER CEO
OWEN WEBB Deputy CEO
ALISA WENZEL Manager – Finance and Administration
GUY MATTHEWS
KAREN MILESI
ANDREW PLUSH
ROB RANKINE
MARGY RAYMOND
COREY FARMER
PETER JOHNSON
Views expressed in Hotel SA are not necessarily those of the AHA|SA or the publisher and neither can accept, and therefore disclaims any liability, to any party for loss or damage caused by errors or omissions resulting from negligence, accident or any other cause. We do not endorse any advertising materials, services offered within advertisements or products, special offers or goods promoted therein.
TIM BOYLEN Managing Director tboylen@boylen.com.au
KATHERINE TAYLOR Manager – Accommodation Australia SA and Tourism
NATARSHA STEVENSON Manager – Policy & Industry Affairs
DARREN STEELE COUNCIL ADMINISTRATION
SARAH LEGOE Senior Advisor –Workplace Relations, Liquor Licensing & Gaming
GARY COPPOLA Manager – Legal and Advocacy
DIDIER VOLLERIN Manager – Liquor Licensing & Gaming Advisor
SCOTT VAUGHAN Manager – Membership & Business Services
LUCY RANDALL Manager – Events & Partnerships
LIZ TURLEY Training Coordinator
JOSH BEVAN Manager –Communications and Marketing
BELINDA RICHARD Executive Assistant
