Chair’s Message
If you talk to any MTA member about the challenges they are facing, the answers are broadly the same. The cost of doing business is rising across the board including in wages, rent, energy and insurance. Skill shortages persist and modern regulations have never been more complex. But against all odds, our members have shone as a beacon of excellence and a reminder of why the automotive industry will continue to adapt, innovate and evolve.
My most recent travel to the Northern Territory with MTA CEO Darrell Jacobs demonstrates why it is so important to have an active, relevant and influential association in the corner. Our ongoing engagement with the Labor Government and Country Liberal Party are ensuring that the voice of automotive in the Territory is heard loud and clear.
We hosted Minister for Business and Jobs Joel Bowden at a lively and well attended NT Zone meeting in Darwin
Frank Agostino, MTA SA/NT Chair
MTAA & MTA SA/NT Chair Frank Agostino, Chief Minister Eva Lawler, Minister for Business and Jobs Joel Bowden, MTA SA/NT CEO Darrell Jacobs, General Manager Media, Marketing and Policy, Kaes Cillessen and NT Automotive Business Specialist Rodger Sewell.
where we discussed the MTA’s role in supporting school to trade pathways for students. We also met with Deputy Leader of the Opposition Gerard Maley on the campaign trail to talk about the Country Liberal Party’s alternative vision for the Territory.
The MTA has played an important role to ensure local automotive training is at its best, working closely with CDU TAFE. In Alice Springs, we heard just how important it is to tackle skill shortages to ensure local businesses can thrive.
At a national level, we are hitting our strides with the appointment of Motor Trades Association of Australia (MTAA) CEO Matt Hobbs paying dividends for members. The MTAA, of which MTA SA/NT is a member, has secured significant improvements to the New Vehicle Efficiency Standards and is quickly building a reputation as a credible and persuasive force nationally.
As we scan the horizon, there are undoubtedly challenges ahead. But it is the quiet resolve and tenacity of our Northern Territory members which fills me with confidence that the opportunities before us are even greater.
MTA SA/NT and MTAA Chair Frank Agostino, Deputy Leader of the Opposition Gerard Maley, MTA SA/NT CEO Darrell Jacobs and MTA General Manager Media, Marketing, and Policy Kaes Cillessen.
CEO’s Message
Darrell Jacobs, MTA SA/NT CEO
MTA Calls Out Automotive Priorities Ahead of Election
It is an important time as we once again head to the polls to decide who will be the next Northern Territory Government. By all accounts this will be the most closely fought election in recent memory.
Much has changed since 2020, at a time where COVID-19 and the government’s response were front of mind for voters. Today cost of living impacts are being felt in every corner, challenging businesses and customers alike. Skill shortages have sharpened, and local crime remains an ongoing challenge across the Territory.
But despite these headwinds, the strength of the local industry continues to encourage me.
The MTA is fortunate to have strong relationships with all sides of politics. While we may not agree on every issue, our track record of backing our members and getting things done means we are ready to work with whoever the Territory chooses.
That is why the MTA was proud to share our 2024 Northern Territory Election Charter which calls on all
parties and candidates to support the local automotive industry which contributes more than $500 million to the economy through more than 700 businesses who employ more than 4,000 Territorians.
Driving the Territory Forward was informed by our everyday engagement with our members, whether visiting your businesses, engaging in industry forums, or just chatting over the phone when you need our help.
This document covers four key policy pillars:
• Automotive transformation
• Skills
• Cost of business and taxation; and
• Legislative reform.
While electric vehicle uptake is behind other states and territories, it is important to note that one in five new cars sold in the Northern Territory are either an EV, hybrid or plug-in hybrid. Businesses need to be prepared for whatever vehicle enters the workshop and that is why
we have recommended financial support for reskilling, charging infrastructure and updated tooling.
We want to see automotive training in the Territory at its best, and the MTA stands ready to work collaboratively with the next government and CDU TAFE to see the sector thrive. Skilled migration must also form part of our local skills strategy by making it easier for small, medium and family run businesses to help plug gaps in the market.
There is no silver bullet to crime, whether it is theft, property damage or violent behaviour. But we want to see more support for businesses to protect themselves with a doubling of available grant money under the BizSecure program.
The MTA will always be an independent advocate for our industry, but we also know that small business needs all the support it can get. That is why the time has come for
us to appoint an NT Small Business Commissioner to advocate to government from within.
Finally, we are seeing important safety reforms occurring interstate that we should learn from and adopt. Towing operators, roadside assistance operators and their employees deserve a safe working environment, and we should slow down when they are working roadside with amber lights on.
The outcome of the election is not certain, but our members can always count on the MTA’s support and credibility, no matter who the government of the day is.
We are pleased to feature contributions from NT Chief Minister Eva Lawler and Leader of the Opposition Lia Finocchiaro in this edition of the Motor Trade Magazine, where they share their vision for the future of our automotive industry.
Achieving Outstanding Results Mentoring
Apprentice diesel mechanic Jesse Dippel is enjoying the support his mentor Phil Wyley only ever dreamed about.
The 27-year-old has just started his second year of three at the MTA SA/ NT’s Darwin workshop.
Jesse originally applied for the course as a 17-year-old but with no available
positions, he opted to help his father and uncle drive road trains between Darwin and Perth.
When he was finally accepted, his exuberance and enthusiasm almost got the better of him.
“I was a little bit rushed in my brain,”
Jesse said.
“I soon learned just to slow down, take your time and not overlook anything on the job to ensure there are no mistakes being made.”
For his part, Phil has seen it all before.
“You often get two types of apprentices, those who are overenthusiastic and those who aren’t enthusiastic at all,” he said.
“Unfortunately, those who are overenthusiastic can be guilty of making mistakes too.
“Once Jesse found a balance of how to work well in the workshop, ask questions and communicate - which is the most important thing - he’s gone from strength to strength in a very short space of time.”
It culminated in 90 hours of work that Jesse rates as his finest achievement yet – a full engine rebuild on a Cummins Signature Gen 2.
“It’s very important to have them around and I would definitely recommend other apprentices utilise their services.”
“I stripped it down to absolutely nothing, just bare bolts and bits,” he explained.
“Cleaned it all up, got all new parts that needed to be replaced and other parts that needed to be machined, put it all back together, fired it up… and it fired straight away.
“Proudest moment of my career.”
Mentorship
It is a mountain he may never have climbed without the MTA’s mentorship program.
“Even if you think you don’t need support, they are always there to ask you questions you didn’t even know needed to be asked.
“It’s very important to have them around and I would definitely recommend other apprentices utilise their services.”
Phil works with about 115 apprentices across all automotive trades.
He took the MTA role after becoming “burnt out” working as a service manager in the industrial refrigeration industry.
His passion for the role is fueled by memories of his own troubled apprenticeship.
“I was bullied, harassed and abused. It was a baptism of fire.
“I was told I was hopeless, useless, called every name under the sun and basically used as labour hire.
“I was viewed more as an inconvenience rather than someone who was capable of learning.
“I always vowed that I’d never treat apprentices the way I was treated.”
The MTA has applauded the NT Government for acknowledging the success of our program and agreed to fund it for a further two years.
Retention remains a significant challenge nationally with one apprentice dropping out for every two who begin a trade.
Our automotive apprentice mentoring program has bucked this trend, achieving an extraordinary 96% retention rate amongst program participants.
MTA SA/NT CEO Darrell Jacobs said “I would like to extend our appreciation to the NT Government, in particular Minister for Business and Jobs Joel Bowden and the Department of Industry, Tourism and Trade for their continued support.”
Incredible Results
Phil’s efforts have helped reduce the first-year attrition rate from around 50 per cent to closer to five per cent.
“If there was someone like me to approach when I was coming through, it would have made life so much easier,” he said.
“The look on Jesse’s face when he showed me his rebuild, just that pride and sense of achievement is something I really get enjoyment out of too.
“I look at the landscape now, the opportunities are endless for apprentices.
“They just have to have the resilience to get through the early stages of an apprenticeship.”
Automotive Apprentices
Recognised for their contributions to employers and the industry
The 2023 TIO Automotive Apprentice Awards have celebrated the remarkable achievements of the topend’s automotive apprentices.
Kurt Archer from Ken Scott Services emerged as a standout, not only clinching the prestigious Apprentice of the Year title but also securing the 3rd/4th Year Heavy Commercial Vehicle Technology Award.
Kurt’s journey is a testament to passion and perseverance. Starting his career in a dealership workshop, he soon pursued an adult apprenticeship. When his employer travelled overseas, Kurt seized the chance to manage the business, igniting his ambition to one day own his own business. His dedication to mastering every aspect of the industry, coupled with his
expertise, has set the stage for his future success.
Each year, the Motor Trade Association (MTA) SA/NT hosts these awards to honour the brightest talents in the automotive field and acknowledge the invaluable support from their employers. MTA SA/NT CEO Darrell Jacobs highlighted the industry’s evolution towards zero emissions, urging apprentices to
Certificate and award recipients take centre stage at the 2024 TIO Automotive Apprentice Awards Ceremony.
embrace change and continually learn to forge a successful and dynamic career.
This year’s MTA SA/NT Chair Award saw joint winners: Tom O’Connor from Hastings Deering and Liam Dark from Weirys Diesel & Mechanical Services. Tom’s curiosity and farm-honed skills have fuelled his ambition to venture into the Marine sector, while his mentoring of fellow apprentices showcases his leadership potential.
Liam, with a background in light automotive work and nearing the completion of his Mobile Plant apprenticeship, has developed a passion for engineering and hydraulics, earning high regard from his colleagues.
The Indigenous Apprentice Award, presented by Minister for Business and Jobs Joel Bowden, recognised Loretta Chumbley from GTNT Gemco on Groote Island. Loretta’s determination to become a mobile
plant apprentice was inspired by her farm work, and she dreams of opening her own business to mentor others in her trade. Her proactive attitude and positive mindset have earned her the respect of her team.
TIO Head of Operations Margaret Pratten says: “TIO is proud to spotlight the achievements of automotive apprentices excelling in their chosen fields.
“With an impressive 170 nominations received for the TIO Automotive Apprentice Awards, I am confident these apprentices in training will shape a promising future for the industry.
“As TIO relies on mechanics and auto repairers to deliver exceptional service to our customers, I take pride in celebrating the accomplishments of these apprentices, and hope they inspire others to follow in their footsteps.”
The awards night was a celebration of dedication and achievement, with more than 350 attendees at the Mindil Beach Casino Resort. The ongoing support from TIO and their sponsorship ensures a bright future for the automotive industry in the NT.
“The automotive industry is vital to the Northern Territory’s economy,” said Darrell Jacobs. “The strong turnout and diverse award categories reflect the promising future and longterm career opportunities for the next generation of Territorians.”
As we look ahead, the Motor Trade Association remains committed to supporting our apprentices and their employers, ensuring the continued growth and success of the automotive industry in the Northern Territory.
Manager Assessing Services TIO Julian Sabou presenting the TIO Automotive Apprentice of the Year Award to Kurt Archer.
Minister for Business and Jobs Joel Bowden, presenting the Indigenous Apprentice Award to Loretta Chumbley.
Congratulations to All the Certificate and Award Recipients
• 2023 TIO Automotive Apprentice Award: Kurt Archer from Ken Scott Services
• MTA SA/NT Chair Award, sponsored by Spirit Super:
DUAL WINNERS: Tom O’Connor from Hastings Deering & Liam Dark from Weirys Diesel & Mechanical Services
• Indigenous Apprentice Award, sponsored by the Northern Territory Government: Loretta Chumbley from GTNT Gemco (Groote Island)
• School Based Apprentice Award, sponsored by Northern Territory Government: Nicholas Pikos from Paul’s Service Centre
• VET Delivered in Secondary Schools sponsored by Charles Darwin University achievement certificate recipients: George Bufton, Peter Callaghan, William Cottle, Noah Crawford, Trent Hely, Alysha McLeod, Kallum Powell, Amelie Schmidt and Cossette Tonga.
• 1st Year Automotive Refinishing Technology Award, sponsored by Capricorn: Caleb Staynoff
• 2nd Year Automotive Refinishing Technology Award, sponsored by Capricorn: Amarjit Singh from Al’s Panel Shop
• 3rd/4th Year Automotive Refinishing Technology Award, sponsored by Capricorn: Michael Parvantonis from Palmerston Smash Repairs
Pictured from L-R: MTA SA/NT Chair Award Recipient Liam Dark, Frank Agostino MTAA and MTA SA/NT Chair, Alan Thuaux General Manager Growth at Spirit Super and MTA SA/NT Chair Award Recipient Tom O’Connor (Dual Award Recipients).
• 1st Year Light Vehicle Mechanical Technology Award, sponsored by ISACNT: Christopher Potter from Bridge Toyota
• 2nd Year Light Vehicle Mechanical Technology Award, sponsored by ISACNT: Nakarin Macaulay from Stoddy’s Mobile Mechanic
• 3rd/4th Year Light Vehicle Mechanical Technology Award, sponsored by ISACNT: Mark Ponsones from Darwin Motor Group
• 1st Year Automotive Body Repair Technology Award, sponsored by I-CAR Australia: Carlos Karpathios from Al’s Panel Shop
• 2nd Year Automotive Body Repair Technology Award, sponsored by I-CAR Australia: Sukhjinder Singh from Al’s Panel Shop
• 3rd/4th Year Automotive Body Repair Technology Award, sponsored by I-CAR Australia: Nathan Turnbull from Al’s Panel Shop
• 2nd Year Heavy Commercial Vehicle Technology Award, sponsored by McArthur River Mining: Tyson Gaghan from Central Diesel Services
• 3rd/4th Year Heavy Commercial Vehicle Technology Award, sponsored by McArthur River Mining: Kurt Archer from Ken Scott Services
• 1st Year Mobile Plant Technology Award, sponsored by McArthur River Mining: Kayden Heikkinen from Hireworks
• 2nd Year Mobile Plant Technology Award, sponsored by McArthur River Mining: Ty Baker from McArthur River Mining
• 3rd/4th Year Mobile Plant Technology Award, sponsored by McArthur River Mining: Alex Wiggett from Rhino’s Diesel Services
• 2nd Year Automotive Electrical Technology Award, sponsored by Napa Auto Parts: Sara Happes from Prestige Automotive NT
• 3rd/4th Year Automotive Electrical Technology Award, sponsored by Napa Auto Parts: Rohan Slabbert from J & T Auto Electrics and Air Conditioning
MTA SA/NT CEO Darrell Jacobs presenting the 2nd Year Automotive Electrical Technology Award, on behalf of sponsor NAPA Auto Parts Darwin, to award recipient Sara Happes.
Pictured from L-R: Minister for Skills, Training and International Education Joel Bowden, Senior Sales Manager Capricorn Society Heath Plunket, MTAA and MTA SA/NT Chair Frank Agostino and Head of Operations, TIO, Margaret Pratten.
Chief Minister, Eva Lawler Leaders Share Industry
There’s nowhere in Australia that provides the incredible lifestyle that we love here in the Territory.
I’m Territory-born and Territory-bred. I love the Territory and I will be here until the day I die. I am proud to be a Territorian. I understand the issues we face as a Territory – it can be tough at times.
Nothing matters more than keeping Territorians safe.
And we have a duty to keep our police safe by making sure they’ve got the numbers they need.
Budget 2024 invests an extra $570 million over five years into the Northern Territory Police Force to deliver on my common sense plan to lower crime and improve community safety.
The funding includes delivering an additional 200 sworn officers and 71 non-sworn operational support staff across the Territory.
We have also delivered ongoing funding for the Darwin unit of the Territory Safety Division – which is around $16 million each year –for 52 sworn officers to be based out of the Nightcliff police station and a unit of the Territory Safety Division has also been established in Alice Springs.
The police funding boost includes $125 million for a five-year rolling police infrastructure program that will deliver new and upgraded police stations, watch houses and housing, particularly in remote and regional areas.
We’re also delivering a record infrastructure budget, with a $4.4 billion program. More than $2.3 billion of that will be invested in transport infrastructure – with the majority of that used to upgrade and seal roads right across the Territory.
Importantly, training is also a major focus in Budget 2024, with more than $109 million invested in vocational education and training, workforce growth and skilled workforce initiatives to support business and industry build the Territory’s workforce.
The Territory Labor Government invested $280,000 into the Motor Trade Association mentoring program for 2 years, to help retain more automotive apprentices and address industry skill shortages.
The Northern Territory Automotive Apprenticeship Support Program (NTAAPS) was launched in 2022, by the Motor Trade Association and the Territory Labor Government.
The NTAAPS is a targeted mentoring program for automotive apprentices in the Northern Territory. The
funding supports the employment of a dedicated mentor to actively engage and support apprentices and their employers.
To date, 169 apprentices have signed up to the program with an overall retention rate of 96.5 per cent.
As of April 2024 there are 456 automotive apprentices in the NT, which is a 3.87 per cent increase compared to the same time last year. Of these apprentices, 69 are Aboriginal or Torres Strait Islander and 29 are female.
There’s no doubt that the economy has been patchy over recent years but we are on the cusp of significant economic growth over the next couple of years.
The Territory’s economy is predicted to grow by 2.3 per cent in 2024-25 before accelerating to 7.1 per cent growth in the following year.
Mineral exploration expenditure in the NT continues to boom, recording $228.1 million in 2023 – up 14 per cent on the 2022 figure.
There’s no doubt many small business owners have had to navigate through a patchy economy in recent years, but solid foundations for future growth and success have been laid.
I’d like to acknowledge that the members of the Motor Trade Association play a huge role in keeping Territorians moving and able to get around our beautiful but vast Territory.
Thank you for all the work that you and your staff do every day to ensure Territorians can safely get where they need to go.
Vision Ahead of Election
Opposition Leader, Lia Finocchiaro MLA
Territorians choose to live here because we are different and we are proud of it.
We love our lifestyle. We love our boating, camping, fishing, and hunting. The Territory has some of the most amazing landscapes in the world. Our unmatched lifestyle is a major reason why we live here.
Tourists come to enjoy our lifestyle and explore all the amazing parks, rivers, water holes, waterfalls, rock formations and culture.
We know that to enjoy our Territory lifestyle we need good road infrastructure to get out and explore and enjoy the Territory. It is also fundamental to the NT economy and our future prosperity.
We know truck drivers are forced to use corrugated roads to transport product to market from remote mines, farms and cattle stations, which costs industry and the economy precious time and money.
The Territory’s roads have become dilapidated under a Labor government that has failed to prioritise taxpayers’ money, and actually do the bare minimum that our government is supposed to do, which includes keeping our roads in good condition.
I’ve been along the Stuart Highway down the track with the Member for Barkly, Steve Edgington, and we have stood in potholes that are more like craters where parts of the Stuart Highway has been dropped down to 40 kilometres an hour. Now this is dangerous for all vehicles, let alone trucks and caravaners. It’s totally unacceptable.
The disrespect Labor has shown Territory taxpayers and the way they have wasted your money is dragging the Territory backwards.
While Territorians are doing it tough, and restrained in the things they can afford to do, Labor is spending your money with a total lack of priorities.
The time for building above ground “underground car parks” and “shadeless” shade structures is over.
We will respect your hard earned dollar and make sure that we invest it in driving economic growth, lowering crime and reducing cost of living pressures. Labor has wasted funds on pet projects instead of the basics like improving our road network. We have an $11 billion debt with very little to show for it.
A modern, efficient, and wellmaintained road network unlocks jobs and economic opportunity for all Territorians.
The Country Liberal Party’s Plan of Action for Roads aims to better connect the NT.
Priorities under the Plan include sealing the Territory’s primary economic roads and ensuring these remain at a high standard; upgrading unsealed trucking routes, ensuring they are safe and ready for sealing into the future, bring forward already committed funding and works for upgrading of identified Roads of Strategic Importance and upgrading identified traffic trouble spots.
A CLP Government will ensure our urban road network and capacity is safe and has the best possible traffic distribution.
A core part of our Plan of Action for Roads will be opening up economic opportunity for remote Aboriginal communities by improving access to regional centres and major transport routes.
We will also move swiftly to establish the Office of Territory Coordinator which will ensure major projects are fought for, started quickly, and completed on time. Some of the important work the Territory Coordinator will do includes securing the road, rail, gas and power corridors that we will need for the future.
Only the CLP has a plan to grow our economy and make Territorians safe, including with improved roads. Our Plan of Action to grow the economy also includes payroll tax relief for small business and our new HomeGrown Territory Program where First home buyers in the Northern Territory can apply for up to $50,000 to help build a new home.
The CLP will rebuild the Territory by reducing crime and restoring our lifestyle.
MTA SA/NT CEO Darrell Jacobs Visits the Top-end
With owner Jackie Mabasa from Central Diesel Services Alice Springs.
With Steve James from Territory Tint and ADAS North Australia and Automotive Business Specialist Rodger Sewell.
With Joel and Tegan from J & T Auto Electrics & Air Conditioning and NT Automotive Business Specialist Rodger Sewell.
With Joe Harris General Manager Sales and Kristian Fox Operations Manager from Alice Springs Toyota.
With Tegan Blockley from Bridge Toyota and NT Automotive Business Specialist Rodger Sewell.
With Ryan Higgins from Rhinos Diesel Services and NT Automotive Business Specialist Rodger Sewell.
With Owner from Ken Scott Services Ken Scott and TIO Automotive Apprentice of the Year Kurt Archer and NT Automotive Business Specialist Rodger Sewell.
With MTA SA/NT and MTAA Chair Frank Agostino, Pro ViceChancellor and CEO of CDU TAFE Michael Hamilton, CDU TAFE Deputy Chief Executive Trades and Primary Industries Suresh Job.
With MTA SA/NT and MTAA Chair Frank Agostino, Deputy Leader of the Opposition Gerard Maley and MTA General Manager Media, Marketing, and Policy Kaes Cillessen.
With Minister for Business and Jobs Joel Bowden and MTA NT Zone Members.
With MTA SA/NT and MTAA Chair Frank Agostino, Assistant Director Leanne Thackeray and VET Trainer Eddie Nesbitt from Palmerston Youth Skills Centre and Automotive Business Specialist Rodger Sewell.
NT Zone Meeting Gives Members Exclusive Access
The recent MTA zone meeting with local Darwin members offered exclusive access to a key government minister and featured an in-depth discussion about student pathways into the automotive industry.
The meeting began with representatives from Taminmin College, who provided insights into their VET in Schools program, widely considered the best in the Northern Territory. They informed MTA members that by the end of this year, ten Certificate II in Automotive students are expected to be ready for apprenticeship opportunities.
MTA and NT Automotive Industry Careers Mentor Phillip Wyley, who has worked closely with Taminmin College for several years, is prepared to connect these young people with industry members.
The next guest, Minister Joel Bowden, addressed the members and provided insights into his wide-ranging portfolio responsibilities. As the Minister for Business and Jobs, he is also responsible for Skills, Training and International Education, Infrastructure, Planning and Logistics, and Tourism and Hospitality.
During the meeting, the impact of local skill shortages on the automotive industry was conveyed to the Minister, along with the challenges of accessing skilled migration and the effects of local crime on businesses.
Making his pitch ahead of the election, MTA members appreciated the opportunity to hear his vision for the industry and to have their concerns addressed.
Minister for Business and Jobs Joel Bowden and MTA SA/NT CEO Darrell Jacobs.
$10,000 Carrot to Encourage Automotive Apprenticeships
Apprentices may be eligible for up to $10,000 in incentives to start an apprenticeship in the automotive industry.
While most apprentices in priority trades such as automotive have access to $5,000 incentives, the expanded New Energy Apprenticeship Program turbocharges this to double for those working in clean energy apprenticeships with exposure to growing numbers of hybrid and electric vehicles.
Motor Trades Association of Australia (MTAA) CEO Matt Hobbs highlighted the expansion of the program to even more automotive apprentices were thanks to concerted advocacy from state associations like the Motor Trade Association SA/NT (MTA), “Securing Government support for our members and their workforces has been a top priority of the MTAA this year.”
Federal Minister for Skills Brendan O’Connor thanked the MTAA and MTA for its feedback which shaped the improved program, “We are constantly monitoring our
programs and listening to industry to understand what they need to make access to programs designed to address skills needs easier and eligibility more common sense.”
Federal Minister for Climate Change and Energy Chris Bowen highlighted that the changes would support Australia’s transition to zero and low emission vehicles, “The Albanese Government’s expanded New Energy Apprenticeships Program is helping ensure our workers can capitalise on the clean energy transformation and are skilled to take part in the renewable energy and electric vehicle sectors.”
The changes were put into perspective when Federal Minister for Skills Brendan O’Connor visited the MTA Training and Employment Centre to announce the expanded program. Certificate II in Automotive Servicing Technology student, Lucy who shared her enthusiasm that the incentives will support her to choose a career pathway in automotive.
Minister for Skills and Training Brendan O’Connor MP, MTA SA/NT and MTAA Chair Frank Agostino and MTA SA/NT CEO Darrell Jacobs and MTA Certificate II in Automotive Servicing Technology student Lucy.
Code Committee Appoints New Chair and MST Lawyers for Code Rewrite
IAG Industry Risk & Governance Manager George Manos has been appointed as the Motor Vehicle Insurance and Repair Industry Code of Conduct Administration Committee (MVIRI CAC) Chair, as the committee tasks law firm MST Lawyers to draft a rewrite of the Code.
With three decades of experience in the insurance sector, Mr Manos’ career includes roles in motor underwriting and claims management in both personal and commercial insurance. Currently Mr Manos works in IAG’s Motor Supply Chain in the role of Industry Risk & Governance Manager.
Following two years as Chair, Motor Traders’ Association of NSW General Counsel and Head of Employment Relations Stephen Jenkins will continue to serve on the committee along with current members.
MVIRI CAC Chair George Manos said, “I wish to extend my sincere appreciation to the previous Chair for his outstanding leadership during the Code review process. His dedication and strategic vision have been pivotal in steering our committee through the crucial initial stages with great success.”
Mr Manos added, “As I step into the role of Chair, I am eager to build upon the strong foundation laid and I am committed to maintaining our progress, ensuring that we continue to evolve and thrive as a highly effective committee.”
The appointment arrives at a pivotal moment for the committee, with law firm MST Lawyers formally appointed to draft a rewrite of the Code.
“It is an exciting milestone to be one step closer to improving the Code in response to the independent review conducted by Dr Michael Schaper” Mr Manos said.
“In the coming months, the committee’s intention is to share the draft and seek industry feedback”.
In December 2022, the Motor Vehicle Insurance and Repair Industry (MVIRI) Code Administration Committee (CAC) announced Dr Michael Schaper was appointed to
conduct an independent review of the MVIRI Code of Conduct (Code) and in May 2023, the CAC formally received Dr Schaper’s final report.
The report provided 15 recommendations in response to the review’s terms of reference which focused on:
1. The effectiveness of dispute resolution processes under the Code Awareness and accessibility of the Code
2. Compliance with the Code
3. Governance of the Code and the CAC
4. Other issues pertinent to the effective governance and operation of the Code
A range of stakeholders were consulted in the review process, including government bodies, regulators such as Small Business Commissioners, members of the Code Administration Committee, as well as the insurance and repair industry.
Since its inception in 2006, the Code has undergone multiple reviews to ensure it remains fit-for-purpose, with the last review undertaken in 2017.
A copy of Dr Schaper’s report can be found on the Motor Vehicle Insurance and Repair Industry Code of Conduct website at www.abrcode.com.au/ resource-centre as well as the MTAA website www.mtaa.com.au and the ICA website at www.insurancecouncil.com.au
Schools and Mentorship Activities
MTA Automotive Industry Careers Mentor – NT Phillip Wyley with Apprentice from Hireworks NT Oscar Kelly.
MTA Automotive Industry Careers Mentor – NT Phillip Wyley with Apprentice from My Autocare Isaac Lane.
MTA Automotive Industry Careers Mentor – NT Phillip Wyley at Darwin Careers Expo.
MTA Automotive Industry Careers Mentor – NT Phillip Wyley at the Alice Springs Careers Expo.
Novel Approach
Brings Great Rewards
As a strong advocate for work-life balance, Mathew prioritises the well-being of his team by ensuring that each of his mechanics receives five fully paid Rostered Days Off (RDOs) annually.
Born and bred in Humpty Doo, Mathew (or ‘Weiry’ as most call him), left school at 14 and started cleaning bins in a mechanic shop behind his father’s spray painting and panel business.
He was soon offered an apprenticeship and became a fullyfledged petrol mechanic by 19.
Mathew continued to learn and upskill qualifying in his second trade as a Heavy Diesel Fitter.
But after nearly two decades working in the mines and on large scale projects he longed for greater work life balance.
Mathew established Weirys Diesel and Mechanical Services in Yarrawonga, 20 minutes outside of Darwin.
Weirys Diesel & Mechanical Service now has five hoists and employs a team of 15 (including two women and two apprentices). The company’s new $1.2m workshop provides services and repairs to everything from light vehicles and fleets to heavy diesel, buses and machinery for multiple sectors including mining and civil contractors.
Happiness Counts
Besides the quality of workmanship, the happiness of his staff is his absolute priority in terms of both downtime and money.
Mathew believes in recognising and rewarding skilled employees who put in effort, use initiative, and commit to continuous learning.
“Any trades person can go into the mines or a FIFO role and earn big money. But are you happy sitting in a three-by-three room every night thinking what am I doing here?
“Whilst on site you think, ‘I just missed my wife’s birthday or my kid’s school event’...... Is this the work life balance I want or I want for my staff?
“We have been fortunate to secure work on mine sites and in remote locations. To maintain staff satisfaction we make a conscious effort to rotate the awaywork swings, ensuring the workload is evenly distributed and no one is repeatedly assigned to remote areas.
Mathew aims to offer financial benefits and RDOs where possible to improve staff morale and ease pressure.
“We plan our RDOs a year in advance and aim to create long weekends, when there are no public holidays, in the hotter Darwin months.
Mathew satisfies his own happiness with occasional weekends away.
“I’ve got a fishing boat, two wonderful daughters and a beautiful wife. We get away when we can.”
He plans to retire at 50 and until then, continues to live by some simple ideals.
“Family comes first. After that, focus on creating happiness. Always put in effort, and keep smiling.”
“Any trades person can go into the mines or a FIFO role and earn big money. But are you happy sitting in a three-by-three room every night thinking what am I doing here?”
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Hands Off
Success On
Travis Jolly is not your typical car repair business owner.
By his own admission, he has a broad understanding of fixing cars, without being qualified to undertake the work himself.
Born and raised in Coonalpyn on the Dukes Highway between Adelaide and Melbourne, Travis is not a mechanic but a civil engineer.
He owns Northern Projects, a civil construction and project management company in the Top End and hires out heavy machinery through another venture, Darwin City Hire.
Travis worked on a few major government road projects in South Australia for 16 years before moving to Darwin in 2019.
It is where his business sense and entrepreneurial streak came to the fore and flourished.
And it’s what convinced him to buy Darwin Auto Mobile Care in February 2023.
“I thought, why not diversify?” Travis said.
And he is keen to explore the idea of expanding his car workshop business across Darwin.
“We specialise in doing it right the first time,” he said.
“We don’t do a backyard jobs. We use high quality filters and oils and all the right parts.
“If we were going to buy another mechanical workshop, it would be one that suited what we do without cutting corners.”
Hands off style
Unlike many owner-operators, Travis takes a ‘hands off’ approach with his investments.
“Every business I buy, I try to make myself not needed within the business within 12 months.
“I spend a couple of hundred grand on it, do up all the bits and pieces to make it usable and as happy a workplace as I can and then disappear onto the next thing.
“I just put things in place so I can step aside.”
He is already preparing to install his workplace manager and senior mechanic, Josh Bone, to run Darwin Auto Mobile Care when he steps sideways.
Josh has 12 years’ experience in the game and leads a team of four mechanics at the workshop’s Woolner base, just outside Darwin’s CBD.
Two of them are personally sponsored by Travis, 1 from Taiwan and one from Papua New Guinea to work in his business under the DAMA (Designated Area Migration) agreement designed to meet skills shortages.
As the name suggests, the business offers a popular mobile service for vehicles that can’t reach the workshop.
It is equipped with state-of-theart car air-conditioner repair tools, including the ability to reprogram different modules – a significant portion of workshop business in Darwin.
The company has also installed an EV charging station in readiness to offer EV repairs as Travis’s mechanics undertake the MTA’s EV training course.
“We don’t do a backyard jobs. We use high quality filters and oils and all the right parts.”
Defending Against
Spearfishing is a highly targeted hacking technique cybercriminals use to steal sensitive information, such as financial data and customer information.
Unlike traditional phishing attacks that cast a wide net hoping to catch unsuspecting victims, spearfishing focuses on specific individuals or organisations.
Small companies are not immune!
SA Examples
A company associated with the MTA reported that hackers used LinkedIn to identify a person starting a new job. They sent this person a fake email – supposedly from the company’s bookkeeper – asking for full
personal, banking and superannuation details.
The person had already supplied this information, so they became suspicious and the attack failed.
In another case, a spearfishing gang obtained the name and email address of the general manager of a SME. They sent a masked email to the company’s finance department, asking them to make a payment to a third party – which appeared to be a bank located in Adelaide. The email used language that business owners will often use when requesting their finance staff to make a payment.
About $30,000 was sent to the nominated bank account, which turned out to be a bank in Eastern Europe.
“Unlike traditional phishing attacks that cast a wide net hoping to catch unsuspecting victims, spearfishing focuses on specific individuals or organisations.”
How It Works
By tailoring their attacks to appear genuine and trustworthy, hackers increase their chances of success. They typically conduct thorough reconnaissance on their targets. They gather personal or organisational information, such as names, job titles, email addresses or social media profiles, to craft convincing messages. These messages often appear to come from trusted sources, such as colleagues, business partners, or even friends.
Once the attacker has identified their target and gathered the necessary information, they will deploy various
tactics to increase the chances of success. These may include:
• Email Spoofing: Manipulating the email header information, messages appear to be sent from a trusted source.
• Impersonation: Hackers may pose as someone the target knows or trusts
• Social Engineering: psychological manipulation to exploit the human tendency to trust and help others
• Malware: the delivery of malware can compromise the victim’s device and provide the hacker with unauthorised access.
Warning Signs and What to Do
1. Suspicious or unexpected emails: Pay close attention to emails that seem out of the ordinary or are unexpected. Check for any grammatical errors, strange email addresses, or requests that seem urgent or unusual. Be particularly cautious when emails request sensitive information, such as passwords or financial details.
2. Unusual links or attachments: Hover over links to check the URL before clicking and be wary of downloading or opening files from unknown senders.
3. Requests for personal or sensitive information: Legitimate organisations rarely request such information via email. If you do get a request, don’t click on links. Go to the company’s website and log in to your account.
4. Urgency: Hackers often create a sense of urgency or use high-pressure tactics to manipulate their targets into taking immediate action. Be sceptical of emails that demand immediate responses or threaten negative consequences for non-compliance.
5. Inconsistencies: Examples include mismatched email addresses, poorly written content, or unusual formatting.
6. Verify the source: If you receive an email or message that seems suspicious, independently verify the source before taking any action. Contact the supposed sender directly through a known and trusted communication channel to confirm the legitimacy of the message.
7. Educate yourself and others: Stay informed and warn others about the risks so you help protect your business and associates.
Remember, hackers rely on human vulnerability and the trust we place in our digital interactions. By remaining vigilant, you can greatly reduce the risk of falling victim to spearfishing attacks.
You could save on merchant fees^.
With Commonwealth Bank, MTA SA/NT members can take advantage of preferential rates on credit and debit card merchant fees. Whether you’re a small or large business, the savings you could be making in merchant fees could be invested in other areas of your business, like purchasing equipment, employing staff or online marketing.
How much could you save?
When comparing credit and debit card merchant fee charges for MTA SA/NT members versus non-members, the savings can be surprising. We have reviewed our merchant base^ for the industry and found that on average, members processing less than $500,000 could save up to 23%.^
We can easily create a customised comparison for your business, by simply providing us your Merchant statement for one whole month.
With Commonwealth Bank, MTA SA/NT can also take advantage of our latest technology with either an Essential Lite or Essential Plus device, no contracts and 24/7 support.
Here for you, for however you do business.
To find out how much you could save with Commonwealth Bank, contact MTA SA/NT on 08 8291 2000 or email mta@mtasant.com.au and they'll put you in touch with a Commonwealth Bank Relationship Manager.
The MTA’s business partners provide exclusive discounts and benefits to our members. Join as an MTA member today to access these discounts as well as a range of free services, resources and advice.
Contact us on (08) 8291 2000 or email: mta@mtasant.com.au to enquire.
EFTPOS FACILITIES
MTA SA members are eligible for preferential rates on merchant fees, along with access to other business products and services. To find out how CommBank can help your business move forward, contact MTA SA/NT.
EMPLOYEE ASSISTANCE
Access Programs provides employee assistance and counselling services in person or over the phone. Contact Access Programs to unlock discounted sessional rates for you and your employees.
OFFICE SUPPLIES
As an MTA member, you can now unlock exclusive benefits and pricing when you sign up for an Officeworks 30-Day Business Account.
PARTS BUYING
Capricorn Society Limited is the largest independent automotive parts buying cooperative in Australia, providing the majority of parts and services to mechanical workshops, service stations and crash repairers throughout the country. Call toll free to find out how you can save your business both time and money.
PRINTING
MTA has partnered with Lane Communications for a more streamlined print service. MTA Print is your one-stop shop when it comes to taking care of all your industry-specific printing needs. MTA members receive a 20% discount on all products (excluding offers).
SUPERANNUATION
Spirit Super has been the national super fund for the motor trades for over 30 years. With over 321,000 members and $26 billion in funds under management, we’re still driving your super. Issuer is Motor Trades Association of Australia Pty Ltd (AFSL 238 718, ABN 14 008 650 628).
Consider the PDS and TMD available at spiritsuper.com.au/pds before making a decision
ST JOHN AMBULANCE
St John Ambulance is a self-funded charity that cares for the well-being of Australians through the provision of first aid at events, first aid training and products, youth development, and social inclusion programs. MTA members receive discounted first aid training, 15% off first aid kits and restocking and Defibrillator saver bundles.
MYENERGI
MTA members receive exclusive discounts on myenergi chargers such as the popular zappi range.
Commonwealth Bank 13 22 21
Access Programs Employee Assistance Program 8215 6799 accesssa.com.au
Officeworks officeworks.com.au/ campaings /mtasa Capricorn 1800 EASIER (1800 327 437) capricorn.coop/
MTA Print 8179 9900 or orders.mta@laneprint.com. au
Spirit Super 1800 005 166 spiritsuper.com.au
St John’s Ambulance 1300 78 5646 stjohnsa.com.au
Myenergi 1300 743 443 myenergi.com/au/ mtamembers
We'll still be the Industry SuperFund for the motor trades
Jason Murray, Spirit Super CEO
In June 2023, Spirit Super and CareSuper signed a joint agreement to merge.
Our funds share a vision to become a mid-sized industry super fund with a distinctive focus on customer experience and retirement confidence.
Our merger is on track to take effect on 1 November 2024, so you can look forward to being part of an even stronger fund that has your best interests at heart.
Why merge with CareSuper?
Like us, CareSuper is a high performing, profit-to-member industry super fund.
In 2023 we were both named in the top 10 performing funds over 10 years by the peak ratings agency SuperRatings1. This year, we’ve both been highly successful in the prestigious WeMoney 2024 superannuation awards2:
• Spirit Super – Best for Quality; runner up Superannuation Fund of the Year (Industry).
• CareSuper – Best for Flexibility; Best for Member Benefits.
Together, we’ll grow sustainably so we can keep bringing you the outstanding value and service that you’re used to.
What’s changing?
From 1 November it’s our intention to be called CareSuper. Our commitment to you won’t change and neither will our award-winning service.
So, when you visit our website and app from 1 November, you’ll still recognise our distinctive green Australia map icon, but our name will be different.
What if I need help with my superannuation?
We plan to keep and expand our award-winning customer service model and Australian contact centre.
This means when you call, email or chat with us online, we’ll be here with the information and support you need when you need it.
Spirit Super has been ranked number one for customer service in the finance sector (Customer Service Benchmarking Australia, ten consecutive wins since 2022).3
Keep an eye out for our updates as we keep you informed about the merger and what it means for you. For more details, visit spiritsuper.com.au/merger-info
purposes. Read about the award methodology at superratings.com.au |
permitting it to use the WeMoney logos, and for WeMoney to promote Spirit
methodology at wemoney.com.au | Spirit Super has an agreement with Customer Service Benchmarking Australia (CSBA) (ABN 82 623 476 007) for quality assurance and staff training within our contact centre. Read about the award methodology at csba.com.au | Past performance isn’t a reliable indicator of future performance. Consider the PDS and TMD at spiritsuper.com.au/pds before making a decision. Issuer is Motor Trades Association of Australia Superannuation Fund Pty Ltd (AFSL 238 718, ABN 14 008 650 628).
