MTA SA November 2024

2024 SA Automotive Apprentice Graduations and Awards

Down South Dream –A Lifelong Passion

Code Committee Appoints New Chair

Defending Against “Spearfishing”

Brushing Up On The Rules Around

Chair’s Message

Mark McGuire, MTA SA/NT Chair

Supporting local businesses a top priority

I am very humbled and honoured to be elected to the prestigious role of Chair of the Motor Trade Association SA/NT (MTA) Board.

My journey with the MTA began twenty-three years ago in 2001 when I joined as a member after starting my first automotive business. In 2015, I joined the MTA Board and have never looked back.

Four decades ago, I started my career in the automotive industry working in the parts department at Adrien Brien Ford at the age of 16. Back then, there was no such trade qualification as a parts interpreter, and I relied on learning on the job. However, I am pleased to see just how far the industry has come and thrilled to witness the exciting and diverse career opportunities in our sector open to today’s youth.

After twenty years in different roles at the Adrien Brien dealerships, I ventured out into starting my own business. Since then, I have grown several businesses with a focus on importing products to sell directly to market. Currently, I own and operate Zoot Scooters based in Lonsdale with a second store in Unley. This business has grown since 2018 with distribution in Western Australia and on the Gold Coast.

As a small business owner myself, I have a strong understanding and passion for seeing local and family run businesses thrive.

Times are tough for businesses. Local businesses owners in South Australia and the Northern Territory face a challenging environment. Operating a business has never been more challenging due to the escalating costs and growing compliance requirements.

Government needs to provide genuine support to local employers. When the conditions for small businesses to excel are met, we all win.

I have seen firsthand that the MTA is incredibly effective in advocating for the needs and interests of the automotive industry to all levels of government. Recent achievements include the Federal New Vehicle Efficiency Standard, reforms to the abandoned vehicles legislation and the nation leading mandating of the Motor Vehicle Insurance and Repair Industry Code of Conduct in South Australia.

As Chair, this is a legacy I will ensure continues.

The collective approach of the MTA means that members have a genuine say in policy decisions.

I would also like to note the incredible dedication and tireless work from outgoing Chair Frank Agostino. Frank has been a stalwart of the MTA and automotive industry for decades. I am truly thankful for his mentorship while I was Deputy Chair, and I welcome his continued service as an MTA Board Member.

I am looking forward getting to work as Chair to drive the MTA forward along with the new Deputy Chair Mark Flynn and the entire MTA Board.

As the industry continues to evolve, the one constant is the tremendous opportunity which abounds.

The automotive industry has given so much to me. As your Chair, it is my top priority to ensure the MTA gives back to our members, and protects and grows the industry as a whole.

MTA CEO Darrell Jacobs with outgoing chair Frank Agostino, new Chair Mark McGuire and Deputy Chair Mark Flynn.

Outgoing Chair’s Message

Frank Agostino, Former MTA SA/NT Chair

Inconvenient Truth About Pre-paid Pumps

Service stations have been with us for a long time. Few are aware, but the Motor Trade Association of South Australia was originally founded by a group of fuel retailers almost 100 years ago.

We have seen leaded and unleaded and the return of ethanol-based fuels. Diesel is now as popular as ever, whereas liquefied petroleum gas (LPG) hasn’t quite gone the mile. Today electric vehicle chargers are being installed and maybe one day we will see hydrogen sold to the public.

As the fuels which drive our mobility have evolved, so too has the service station to reflect the consumer needs of a country that loves its cars.

Situating themselves as part of our daily journeys, service stations have become our morning coffee fix, our

newspaper pick up and our lunch break on that big road trip. Filling the gap of the once ubiquitous neighbourhood corner store, they offer us choice and flexibility.

Pre-paid pumps are not a new invention, and they have their place in limited circumstances. But mandating them across the State is not the solution it is cracked up to be.

Locally, the service station convenience sectors employs more than 4,200 South Australians across almost 700 locations who rely on customers grabbing that pie, a loaf of bread or bottle of milk to grow our economic opportunity.

Experience shows us that customers do not like pre-paid pumps which add an unnecessary guessing game for customers who just want to fill up.

While some have pointed to the United States as an example where pre-paid pumps have solved fuel theft, the reality is that this only moved behaviour from drive offs to a rise in credit card fraud.

Modern day policing is not an easy job. Police are busier than they have ever been, and the industry is mindful not to waste their time. That is why we must work together smarter and not harder.

Industry can provide the best chance of successful police action by handing over high quality CCTV footage and licence plate numbers. But we also know that there is more we could be doing to make life easier for everyone.

Interstate, Queensland have trialled a model where those who drive off without paying are given a friendly reminder by text message and email, allowing them to return and pay. Those who ignore risk further action. In Western

Australia, industry has worked with government to introduce technology which automatically detect known offenders and report them to police.

In reality, many who inadvertently drive off without paying for fuel are back shortly. Embarrassed maybe, but certainly not criminals.

However, the industry is concerned by growing instances of deliberate, organised and repeated theft. Like it or not, theft remains a criminal offence deserving of appropriate attention.

That we lovingly refer to service stations as ‘servos’ cements their place in our Australian culture and vernacular. Before jumping to conclusions about the best way to tackle this issue, let’s make sure we are not doing more harm than good.

CEO’s Message

If you talk to any MTA member about the challenges they are facing, the answers are broadly the same. The cost of doing business is rising across the board including in wages, rent, energy and insurance.

Skill shortages persist and modern regulations have never been more complex. But against all odds, our members have shone as a beacon of excellence and a reminder of why the automotive industry will continue to adapt, innovate and evolve.

South Australians continue to show their love for utes and 4X4s, as reflected in the top five new cars sold so far in 2024. While 2023 was a record year for electric vehicles in South Australia, 2024 has seen growth in electric vehicles flatten with a sharp rise in hybrids as fuel savings influence consumer purchases. With the first MTA EV Ready member on board, we are here to assist members with new customers and prepare for whatever vehicle enters the workshop.

Darrell Jacobs, MTA SA/NT CEO

MTA CEO Darrell Jacobs with 3rd Year Apprentice Amelia Larsen.

Our recent Industry Advisory Council meeting has once again demonstrated its vital importance in shaping the MTA’s direction to meet the evolving needs of our members. Deputy Premier Susan Close heard about the complexities of recycling automotive plastics such as bumper bars, as well as emerging challenges with the rise in electric vehicles. Like her colleague, Minister for Infrastructure and Transport Tom Koutsantonis, she shared her reservations about visions for an electric vehicle only future, instead favouring a technology mix.

Retail dealerships are proving a new frontier in the transition to zero and low emission vehicles as manufacturers stand firm on capital needing significant electricity grid upgrades. With hundreds of thousands of dollars and lengthy lead times to install transformers for dealership upgrades, our continued dialogue with SA Power Networks will be imperative.

Our training has gone from strength to strength as we now count more than 1,100 apprentices in training for the first time. The success of the organisation has led to significant reinvestment in improved facilities and equipment at our training centres in Cleve and Royal Park.

At a national level, we are hitting our strides with the appointment of Motor Trades Association of Australia (MTAA) CEO Matt Hobbs paying dividends for members. The MTAA, of which MTA SA/NT is a member, has secured significant improvements to the New Vehicle Efficiency Standards and is quickly building a reputation as a credible and persuasive force nationally.

As we scan the horizon, there are undoubtedly challenges ahead. But it is the quiet resolve and tenacity of our South Australian members which fills me with confidence that the opportunities before us are even greater.

L

– R: MTA CEO Darrell Jacobs, General Manager Apprentices Jodi Ryan, First Dual Trade Apprentice, William Forrest, Acting Skills Commissioner John Chapman OAM.

Program Exceeds Expectations Mentoring

The Motor Trade Association SA has achieved an industry leading result, surpassing targets with more than 680 apprentices signed up to the Automotive Apprentice Mentor Program and securing a 98% retention rate among participants.

MTA SA/NT CEO Darrell Jacobs said “national data shows that for every two apprentices who start, only one finishes. This is not good enough and the reason why we partnered with the State Government to deliver our highly successful mentor program.”

The program, funded by the Government of South Australia following the 2022 State Election, aims to enhance skills and training, by boosting apprenticeship completions and addressing persistent skills shortages in the automotive sector.

MTA Automotive Careers Mentor Ben Monro reflected on the critical need for apprentice support.

“I have been an MTA apprentice, I have trained apprentices, I have employed apprentices, and I have assisted in apprentices becoming qualified. Unfortunately, during my time in the trade, I have all too often seen and heard of too many young people not completing their apprenticeships.”

Mr Monro added: “When this opportunity became available, I jumped at the chance. I see this as not only my way of giving back to an industry that has provided me a fantastic career, but also the opportunity to help guide the next generation of automotive industry professionals to reach their potential in a safe, stable, and supportive environment.”

Often, students starting their careers face significant challenges, requiring guidance in areas such as workplace expectations and business operations. With limited access to external support, these young apprentices regularly turn to Ben for both professional and personal advice, which has proven crucial in

preventing them from withdrawing from training and leaving the industry forever.

With the automotive industry experiencing an ongoing skills shortage, retaining apprentices is more critical than ever. The latest Occupational Shortage report from Jobs and Skills Australia has noted Technicians and Trades Workers group has the lowest fill rate (number of advertised jobs filled) of all occupation groups in Australia, defining it as an area of a high skills shortage. The MTA reinforces this with data from Deloitte highlighting Automotive Technician and Trade occupations have fill rates below 41%. This is compounded by the Australian Mining and Automotive

“National data shows that for every two apprentices who start, only one finishes. This is not good enough and the reason why we partnered with the State Government to deliver our highly successful mentor program.”

Skills Alliance finding that Automotive occupations will require 31,000 new workers over the next decade in Australia.

The program includes trade and pastoral support, mental health service referrals, career advice, and regular face-to-face monitoring every 16 weeks to assess progress and address any issues.

Eden Sullivan, a first-year automotive refinishing apprentice, shared her experiences with the program.

“I love what I do, but I’ve also struggled in the trade, everyone faces challenges in life, but having a mentor to help me through it all was amazing. I don’t know what I would have done without the support.”

The mentorship program has proven to be a significant investment in the future of the automotive industry and underpins our commitment to the growth and development of the automotive industry in South Australia.

Automotive Industry Career Mentor Ben Monro with apprentice Dylan Jaworski.

Automotive Apprentices

Celebrating

Excellence

at the 2024 MTA Automotive Graduation and Awards

The automotive industry’s future looks brighter than ever as a record of more than 500 guests gathered to celebrate at the Motor Trade Association’s 2024 Automotive Graduation and Awards Ceremony.   Among the evening’s highlights was the crowning of Eli Moss as the 2024 Apprentice of the Year. In his acceptance speech, the Agricultural Machinery Technology apprentice employed at Emmetts Crystal Brook extended his gratitude to his support network – his family, friends, employer, and the MTA– for their constant support throughout

his remarkable apprenticeship journey.

“The ceremony showed the high calibre and dedication from apprentices and businesses in South Australia and gives us confidence in this industry for many years to come,” said Spirit Super director and automotive industry member Geoff Lowe.

With numerous young talents receiving awards, the evening was a fitting celebration of some of the best and most promising in the industry.

Graduates and award-winners gather at the Motor Trade Association’s 2024 Automotive Graduation and Awards Ceremony, held at the Wolf Blass ‘The Man’ Event Centre - Morphettville. Pictured is the class of 2023 and award-winners.

MTA SA/NT CEO Darrell Jacobs praised the graduates and award winners, noting the importance of trade skills and continuous learning to keep pace with industry changes.

“The rapid growth of EVs and hybrids, which now make up nearly a quarter of new car sales, shows the need for skilled apprentices. By equipping apprentices like Eli to work with the latest technology, skills and knowledge, we prepare them to become leaders in the industry,” he said.

Minister for Education, Training, and Skills, Blair Boyer joined the ceremony to award graduate certificates. He emphasised the importance of vocational education as pathways to rewarding and in demand

careers, saying: “The work that the MTA does and the jobs that are available in automotive are a fantastic example for young people.”

Recently, MTA Training and Employment became the first in Australia to offer dual trade automotive apprenticeships in both light vehicle and automotive electrical, as well as heavy vehicle and automotive electrical.

“Our focus is on preparing today’s apprentices for the future. The dual trade apprenticeships double an apprentice’s career prospects and complements our position as leaders in electric vehicle training,” Mr Jacobs said.

Female Apprentice of the Year winner Paige Cole with Priscilla Robb of award and gold sponsor Gates Corporation.

Minister for Education, Training, and Skills, Blair Boyer addressing guests.

Congratulations to All the Certificate and Award Recipients

• Apprentice of the Year Award sponsored by Spirit Super Eli Moss, employed by Emmetts - Crystal Brook

• Female Apprentice of the Year Award sponsored by Gates Corporation Paige Cole, hosted at Eagers Automotive (Adelaide BMW)

• Royal Park Training Centre Apprentice of the Year Award sponsored by Capricorn Society Jesse Medina, employed by The Glynde Garage

• Bordertown Training Centre Apprentice of the Year Award sponsored by myenergi Brody Noack, employed by Tatiara Truck and Trailers

• Cleve Training Centre Apprentice of the Year Award sponsored by District Council of Cleve Ethan Chemello, hosted at Daves Mobile Auto Electrical

• Most Outstanding First Year Apprentice Award sponsored by SYC Ashanyia Smith, hosted at North East Mitsubishi

Apprentice of the Year winner Eli Moss with Geoffrey Lowe of event sponsor Spirit Super and MTA SA/NT CEO Darrell Jacobs.

Thank you to our sponsors

• Most Outstanding Second Year Apprentice Award sponsored by RAA Group

James Scullen-Howe, hosted at Mt Pleasant Crash and Mechanical Repairs

• Most Outstanding Third Year Apprentice Award sponsored by MAS National

Ethan Lockwood, hosted at RMB Service Group

• Bob Goldsworthy Award sponsored by PPG Industries

Lachlan Brown, employed by JVS Bodyworks

• Most Outstanding School-based Apprentice of the Year Award sponsored by St Patrick’s Technical College

Shane Veale, hosted at Wakefield Trucks

• VET in School Student of the Year sponsored by MTA SA/NT

Elly Brake, hosted at Eblen Collision Repair

• VET Coordinator of the Year Award sponsored by Government of South Australia, Department for Education

Jayne Shortt, St Patrick’s Technical College

• Commitment to Safety Award sponsored by ADAS Solutions Australia

Paul Greeney, employed by Capital Smart Repairs

Holden Hill

• Industry Employer of the Year Award sponsored by DeBeer Refinish JVS Bodyworks

• MTA Trainer of the Year Award sponsored by Axalta Coating Systems Australia

DUAL WINNERS: Stephen Richardson, Trainer

Daniel Dusi, Team Leader

• MTA Host Employer of the Year Award sponsored by Apprenticeship Support Australia

Mt Pleasant Crash and Mechanical Repairs

Eli Moss Emmetts Staying Power

Eli Moss always assumed he would end up working on his grandfather’s and uncle’s sheep stud near Yongala. He spent countless hours riding tractors in the paddocks, where his interest in farming machinery was born.

But a frank discussion with his parents saw him pursue a trade.

The plan progressed after he enjoyed work experience in Year 10, dabbling with farm machinery at Pringles Crouch (now Emmetts) in Crystal Brook.

Less than five years later, he has been named as the MTA SA’s Apprentice of the Year.

“It was a fairly big shock but a good shock I guess,” said Eli, now 20, who also took out the Cleve Apprentice of the Year award.

“I wasn’t super confident going into it,” he said.

“I had been told I was one of three finalists, so I knew there was a chance.

“The group at Emmetts as a whole is tight knit so when we found out I was a finalist, a fair few people jumped at the opportunity to get some tickets.

“I think five or six other boys from my branch were graduating the same night so there was a fairly big group of us.”

While working on the farm now looks a long way off, those moments with his uncle, Stacey, have left a lasting impression.

“And my grandpa as well, he was a big driver behind getting me out there at a young age,” said Eli.

“That’s what fuelled my passion for this line of work.

“I always enjoyed farming and farm machinery and wanted to have a deeper understanding of how it works.”

Pathway

Eli returned to the Crystal Brook workshop for two weeks’ paid work at the end of Year 10 to determine if his interest in the business was genuine - and he was quickly offered an apprenticeship.

“It was school-based, one day a week.

“I wanted to do Year 12, probably more for the social side of things, so I did two days a week at work, three days at school and then worked the holidays.”

He has now worked full-time for three years and has a particular interest in the growing role that technology plays in farm machinery.

“In my opinion, the tech in them is pretty cool, it’s amazing what you can get them to do.

“I love ‘spinning spanners’ and doing all the rest of it but the tech is probably what drives me.”

In particular, he is drawn to the GPS devices, now standard on most farming equipment, and the possibilities they create.

“I find it fascinating how a tiny little box on top of a cab can talk to a satellite in the atmosphere and pinpoint a tractor down a line in a paddock within centimetres,” Eli said.

“That’s one thing I haven’t quite got my head around but it’s the thing I’m interested in most, the guidance side of things.

“I have a huge passion for what the future holds in regards to farm machinery.”

Eli travels 40 minutes from his Jamestown home every day to work people he describes as a “ripper bunch of people in the workshop”.

“Everybody there has had a positive impact on my apprenticeship.

“I owe a lot to previous leading hands, learning-wise.

“Both the branch manager Brock (Scott) and the service manager Phil (Durey) have done a lot for me over the years.

“Jeff Evers and Jason Cavanagh from the (MTA) trade school at Cleve too.”

The Future

Already, Eli is thinking about how he can repay the faith the business showed in him.

“I do love helping people and I love watching other people learn, so a workshop leading hand would be very rewarding watching people progress.

“I don’t mind the idea of going further within the business.”

Those plans are already well underway at Emmetts.

“He is my future leading hand and I already know that and my branch manager already knows that and that’s what we’re going to train him up to be,” Phil said.

“His customer service is outstanding, he just clicks with the customers.

“I’m always getting feedback about how impressed they are with his work ethic and how personable he is.

“I need a team with good morale and he’s a big part of that, he’s always happy, he’s never down and always willing to have a go.

“He’s just a really awesome, down-to-earth, nice, funny bloke.

“I wouldn’t put anyone in this company above him for Apprentice of the Year in 10 years of me being here.”

Apprentice of the Year Eli Moss

Training The Next Generation

Minister For Education, Training and Skills Blair Boyer

Education is a key driver in delivering opportunities to young people. By being agile to the needs of industry, we can address the skills crisis and ensure we are responsive to its needs and facilitate growth in priority areas.

The Malinauskas Labor Government has taken action to invest in the future of this state, which has seen a significant increase in training enrolments – a strong skills sector is imperative to ensuring a strong economy and to meet our ambitious agenda.

It follows the 2024-25 State Budget where a record investment in skills funding for South Australians with the automotive and electric vehicle sector a key component of the state’s economic future.

This includes an additional investment of $692.6 million over five years in the vocational education and training sector to lift the total investment, as part of the National Skills Agreement (NSA), to $2.3 billion in partnership with the Commonwealth.

This funding means new and improved experiences for learners, greater outreach for quality training and

demonstrates another clear step towards ensuring we have a well-trained workforce to meet our skills needs today and into the future.

The Malinauskas Labor Government has been a strong supporter of the MTA and its members because its role in the sector is important for the future growth of the state. As such, we have been supporting MTA through a range of initiatives, including:

• $394K under the Skills Centre Pilot to launch a regional centre in Cleve that connects learners, industry, training providers and employers; supporting a minimum of 30 new apprentices to commence at the MTA Cleve training facility and equipment for mobile training equipment including hydraulic training simulators for apprentices and upskilling opportunities across the region.

• $249K under Equipment and Capital Grants to invest in contemporary infrastructure, equipment, and technology aligned with South Australia’s areas of skill demand and economic priorities; to upgrade the training facility at Royal Park, increasing capacity and providing students with access to the latest light vehicle equipment used in workshops.

• $240K under the MTA Apprentice Mentoring Program to address skills shortages in the automotive retail, service and repair sector by delivering industry mentoring services to first and second-year apprentices.

• $231K under the Travel and Accommodation Allowance to reduce the costs incurred when apprentices employed by MTA are required to travel long distances to attend training; and

• Continuing to access over $8m for delivery of subsidised accredited training and the specific Group Training Organisation initiatives such as South Australian Group Training Program, GTO Boost and GTO Support Program to improve completion rates for apprentices, support provision of pastoral care and mentoring, and reduce costs to host businesses.

I’ve been pleased to join both Frank and Darrell to visit the Cleve and Royal Park Training Centre and see the facilities and tool upgrades these grants have provided.

Minister for Education, Training and Skills Blair Boyer.

Mas National is proud to support the Motor Trade Association SA/NT.

Mas National (Mas), proudly part of the IntoWork Group, has been delivering employment and apprenticeship support services to employers, apprentices and trainees across Australia for over 25 years.

We partner with government, industry, employers, individuals and other stakeholders to facilitate apprenticeship sign-ups, deliver targeted mentoring and to create workforce participation opportunities, across all industries.

Why is Mas Australia’s leading Apprentice Connect Provider?

Trusted by South Australian employers for over 20 years.

We tailor our services to suit your individual or business needs.

When you work with Mas, you become a valued partner.

Qualified Allied Health professionals to support apprentices to complete their apprenticeship.

Access to our MasConnects app designed to empower apprentices throughout their apprenticeship journey, from commencement to completion.

Access to additional resources through our IntoWork Group of businesses.

We would like to wish all finalists the very best and congratulations to all apprentices and trainees on their success.

Adelaide Careers and Employment Expo

Industry demonstrates their commitment

The Adelaide Careers and Employment Expo marked a significant milestone for the for the Automotive Precinct, also known as the ‘Road to Auto’, in its third year, delivering an impressive display. in its third year, delivering an impressive display.

The return of key exhibitors demonstrated their ongoing commitment to the industry, while the addition of new exhibitors brought fresh and impressive displays to the precinct, representing an array of career opportunities across the automotive industry.

The 'Road to Auto' recorded a significant increase in engagements, highlighting the event's success in attracting future automotive professionals.

The MTA Monaro was a crowd favourite, with its hourly engine start-ups drawing significant attention.

A special mention goes to Eblen Collision for their involvement in promoting the industry, allowing apprentices Elly and Cooper to attend the expo and engage with students.

Elly, a first-year automotive refinishing apprentice, expressed her excitement: "It was rewarding to see students get excited about painting and panel beating. It felt great to help spark their interest in apprenticeships and future careers."

“Looking ahead, the success of this year's expo and the enthusiasm from the young attendees signal a positive future for the automotive sector,” said MTA SA/NT CEO Darrell Jacobs. “The event's success reflects the industry's commitment to nurturing the next generation of automotive professionals. A big thank you to everyone who contributed to making this year's expo a great success.”

$10,000 Carrot to Encourage Automotive Apprenticeships

Apprentices may be eligible for up to $10,000 in incentives to start an apprenticeship in the automotive industry.

While most apprentices in priority trades such as automotive have access to $5,000 incentives, the expanded New Energy Apprenticeship Program turbocharges this to double for those working in clean energy apprenticeships with exposure to growing numbers of hybrid and electric vehicles.

Motor Trades Association of Australia (MTAA) CEO Matt Hobbs highlighted the expansion of the program to even more automotive apprentices were thanks to concerted advocacy from state associations like the Motor Trade Association SA/NT (MTA), “Securing Government support for our members and their workforces has been a top priority of the MTAA this year.”

Federal Minister for Skills Brendan O’Connor thanked the MTAA and MTA for its feedback which shaped the improved program: “We are constantly monitoring our

programs and listening to industry to understand what they need to make access to programs designed to address skills needs easier and eligibility more common sense.”

Federal Minister for Climate Change and Energy Chris Bowen highlighted that the changes would support Australia’s transition to zero and low emission vehicles.

“The Albanese Government’s expanded New Energy Apprenticeships Program is helping ensure our workers can capitalise on the clean energy transformation and are skilled to take part in the renewable energy and electric vehicle sectors.”

The changes were put into perspective when Federal Minister for Skills Brendan O’Connor visited the MTA Training and Employment Centre to announce the expanded program. Certificate II in Automotive Servicing Technology student, Lucy who shared her enthusiasm that the incentives will support her to choose a career pathway in automotive.

Minister for Skills and Training Brendan O’Connor MP, MTA SA/NT and MTAA Chair Frank Agostino, MTA SA/NT CEO Darrell Jacobs and MTA Certificate II in Automotive Servicing Technology student Lucy.

Partnership Driving Skills Opportunities

SA Skills Commissioner Cameron Baker

The South Australian automotive industry is a dynamic and constantly evolving landscape.

As the industry transitions to new technologies and the maintenance of next-generation vehicles, this shift has the potential to foster growth and innovation in SA.

As South Australian Skills Commissioner, and with the support of the Commission, a key focus has been to create a forum for businesses, peak industry associations, and employee and employer representatives to discuss skills and workforce needs with Government.

Significant strides have already been made, with the Commission establishing 10 new Industry Skills Councils earlier this year.

These Councils will work to engage with industry around skills and training with a desire for them to have a lead role in the development of the skills system as well as how people are trained. I am excited to see what these councils will be bringing including ideas, and perspectives to produce recommendations and direction for the skills and training system in our state.

With the automotive industry continuing to be an important sector here in our state, a dedicated

Manufacturing and Automotive Skills Council was established. The Motor Trade Association (MTA) has a lead role and will be instrumental in ensuring we have a strong understanding, not only of the industry’s key challenges, but also the opportunities to develop and progress based on skills.

Progress can already be seen with the launch of SA’s first dedicated Electric Vehicle Training Centre, in September last year.

With more South Australian’s choosing to purchase an EV, the new centre will help facilitate this ongoing and future demand. It has been great to see MTA apprentices undertaking their training on the latest vehicles with cutting-edge tools, technology and safety requirements.

Building on this, the Commission has recently partnered with the MTA to formally establish the first automotive dual trades in Australia. This combines either a light or heavy vehicle apprenticeship with an automotive electrical apprenticeship, equipping apprentices with the skills needed now and into the future. It is a great example of how, in partnership with industry, the skills system can develop and respond to specific workforce needs.

As South Australian Skills Commissioner, I am also committed to ensuring apprentice and trainee training and safety is a focus of our working into the future. Many apprentices and trainees are aged between 16 and 21 years old, and inexperienced in the world of work. Helping them navigate workplaces for the first time and ensuring they are provided with the on-job training they signed up for, and their safety, both physical and psychological, is important.

Additionally, the Commission is working with the MTA on running WorldSkills Australia – the largest vocational education and excellence competition, providing students with a platform to showcase and benchmark their skills nationally and globally.

It is exciting to see the MTA re-engaged in this international program and I am looking forward to seeing lots of MTA students putting their skills to the test.

SA Skills Commissioner Cameron Baker.

MTA Training and Employment recognised as finalist at South Australian Training Awards

MTA Training and Employment was awarded as a finalist in the Large Training Provider of the Year category at the 2024 South Australian Training Awards.

Recognising its unique connection to the automotive industry, a recent change to its training model led to a 25 per cent growth in apprentice numbers, cementing MTA Training and Employment’s position as one of South Australia’s best Large Training Provider.

MTA SA/NT CEO Darrell Jacobs expressed pride in the organisation’s progress towards its strategic vision, “A little more than two years ago we

said that we wanted to be the best automotive skills provider in South Australia. I am encouraged by the recognition that we have received.”

The connection to the automotive industry informed not only MTA Training and Employment’s training model, but also its pioneering school pathways and apprentice mentoring programs, as well as Australia’s first automotive dual trade apprenticeships.

Reflecting on the transformational change in the automotive industry and the rise in hybrid and battery electric vehicles, Mr. Jacobs added “Our job is to make sure that

businesses and apprentices are ready for whatever enters the workshop.”

Mr Jacobs said that while running an industry non-government training organisation is hard work, it created a deep sense of purpose for the organisation and its employees, “This is more than just a job.”

He added, “We are in the business of changing the lives of young South Australians. We support an industry worth over $2 billion to our state’s economy through 5,000 business who employ 27,000 South Australians.”

The Road to a Bright Future: MTA Automotive Careers Days 2024

The MTA Training and Employment Centre in Royal Park recently hosted its annual Automotive Careers Day, welcoming over 500 attendees, including students, teachers, career advisors, and parents. The two-day event showcased the broad range of opportunities in the automotive industry and offered valuable insights into career pathways.

Attendees engaged in a range of hands-on activities across seven interactive automotive stations, each offering a real-world look at the skills and technologies driving the future of the industry. Activities included:

• Small engine repair

• Heavy vehicle turbo and engine tests

• In booth spray gun experience

• Panel dent removal and spot welding

• Paint mixing

• Automotive parts identification

• Virtual reality vehicle service and painting experiences

• Live hydraulics demonstration

• EV cinema experience

Adding to the excitement, the event featured live vehicle demonstrations, including classic cars, motorcycles, police cars, and fire trucks, highlighting the diverse range of vehicles that can be worked on.

CEO Darrell Jacobs took pride in the event, noting, “We are reshaping perceptions of automotive careers for the better.”

“Opening our facilities and providing hands-on experiences helps showcase the wide range of fulfilling career options,” he added.

Annasophia Hamilton, VET/Career Pathways Coordinator at Urrbrae Agricultural High School, praised the event, saying, “The students certainly enjoyed seeing the various types of vehicles they might work with in the future.”

Students queue on busy first day.

She also noted, “The energetic workshop, featuring stateof-the-art equipment and apprentices actively training during our tour, provided a clear picture of what their apprenticeship experience could be like in trade school.”

Mark Valente, an automotive teacher at St Patrick’s Technical College, commented, “The event provided a comprehensive overview of the industry and allowed students to explore various trades to discover their passions. It was an excellent experience.”

“While skill shortages remain a challenge, events like the MTA Careers Day are instrumental in inspiring more young people to pursue automotive careers. We’ve already signed up several young people for automotive apprenticeships at the event and expect even more in the coming weeks and months,” said Mr. Jacobs.

We extend our sincere thanks to everyone who attended and contributed to the event’s success. We look forward to seeing the next generation of automotive professionals begin their careers.

This event was proudly supported by our valued partners: Gates Corporation, Mas National, PPG Refinish Australia & New Zealand, Axalta - Australia and New Zealand, DeBeer Refinish, Painttech SA, Northeast Auto Group, Bunnings Warehouse Australia, CMI Toyota, Adelaide Harley-Davidson Bike Works, Repco Australia, Penrite Racing, National Motor Museum - Australia, Shannons, Spirit Super, and Dial A Tow Australia.

Thank you to volunteers and staff.

Students from Burra Community School.

Students participating in hands-on activities.

WorldSkills Australia Regionals

Refinishing students display their talent

Poise, finesse and composure were on display at the WorldSkills Australia Automotive Refinishing Regional Final at at the state-of-the-art MTA Training and Employment Centre in Royal Park.

A field of eight South Australian apprentices were tested over two days. Each apprentice was required to prepare, paint and finish a single panel, being judged on a series of technical units selected by WorldSkills Australia.

3rd year Automotive Refinishing Apprentice, Amelia Larsen, claimed first place in a tightly fought contest.

Amelia who is employed at Silver’s Motor Body Repairs was elated to be named the winner, “To get through the heats alone was quite rewarding and the opportunity to participate today was incredible.”

Amelia will represent South Australia at the national final in Brisbane next year, with the winner of the national final joining Team Australia at the WorldSkills Australia International Finals in Shanghai in 2026.

MTA Paint and Panel Team Leader and competition judge Daniel Dusi, explained, “Amelia’s finesse stood out, she was composed throughout, and her final product was flawless.”

The Motor Trade Association SA/NT CEO Darrell Jacobs said “It is rewarding to see local apprentices showcase their technical ability. The next generation of automotive refinishing technicians have demonstrated that the industry is in good hands. Congratulations to Amelia for taking out top honours. The MTA, your employer and apprentice peers are proud of what you have achieved”.

L - R: Kaitlyn Ainslie, Seamus Pearson, Alex Zonta, MTA CEO Darrell Jacobs, Amelia Larsen, Judge Steve Atkinson, MTA Chair Frank Agostino, MTA Paint and Panel Team Leader Daniel Dusi, Slavko Todorovic, Zachary Walker, Isaiah Ramintas, Judge Tyson Jak, Judge Rachel Durbidge, Judge Jason Santinon, and Quinn Steele.

Territory Business Manager from WorldSkills Australia Automotive Refinishing sponsor Axalta Coating Systems, Peter Kingsley-Rowe commented, “This regional final put on by the MTA has been the best I’ve seen, it’s been absolutely fantastic.”

South Australian Skills Commissioner, Cameron Baker said, “The South Australian Skills Commission is pleased to be working with the MTA on running WorldSkills Australia – the largest vocational education and excellence competition, providing students with a platform to showcase and benchmark their skills nationally and globally.”

L - R: Zachary Walker, Amelia Larsen and Isaiah Ramintas.

Alex Zonta.

Amelia Larsen with her winning panel.

Finalists with their finished panels.

Apprentice Praises

New High-Tech Facility at Royal Park

Apprentice mechanics are benefitting from a $500,000 high-tech expansion at the MTA’s Training & Employment Centre at Royal Park.

The investment is expected to benefit around 900 of the site’s 1100 students each year.

The workshop refurbishment is strongly geared towards the continued uptake of electric vehicles.

“We are positioning to meet the demand for where the industry is moving,” said MTA Skills & Facility manager Lachie Fotheringham.

“When the students come into our facility, we need to get them ready for whatever vehicle’s going to roll

in the door of the garage they are working at.

“There are still a lot of petrol vehicles but the way things are escalating, it will become a 50-50 split.

“To have a state-of-the-art workshop, you need to accommodate both.

“We have installed EV chargers and have spent a considerable sum of money just to get enough electricity into that particular workshop.”

Once an old gymnasium floor littered with basketball and netball court lines, the workshop was completely gutted over the Christmas break and refitted with a high-quality epoxy floor, 13 hoists (up from six) and 75-inch screens on the walls.

“The old style of training would see students in the classroom where they’d run through some points on a projector,’” said Lachie.

“The old style of training would see students in the classroom where they’d run through some points on a projector.”

“Now the trainer might do a little bit of theory in the classroom but then go straight out into the workshop where he can cast his computer onto the wall.

“So essentially we’re taking the training out into the facility and not having students sit in a classroom for five hours a day.”

Apprentice Paige Cole

Paige Cole is one student who couldn’t be more impressed.

“I think this facility engages everyone a lot more,” she said.

“Everything’s new, everything’s organised, we’ve got all the tools we

need, we don’t need to waste time anymore looking around for things.

It’s all there, ready to use.”

“I decided out of school I may as well do something that challenges me as I wasn’t great with hands-on stuff, I was more book smart.

“So I thought I’d give the MTA a go and here I am, having nearly finished my apprenticeship.”

Tech Treasures

The MTA spared no expense when it purchased three EV PicoScopes at $12,000 a piece.

“We could teach them on a $2000 scan tool which is probably what

most workshops have. But the capability of these gives them exposure to everything inside the vehicle,” Lachie said.

“We like to give them the best experience possible. It’s possibly not something they would have in a standard workshop but in a premium, high-end workshop, this is what you would expect to be used.

“We are positioning to meet the demand for where the industry is moving.”

Paige Cole.

Automotive Dual Trade Apprenticeships an Australian First

Apprentices can now double their career prospects in a rapidly evolving automotive industry, following a successful application by the MTA SA to the South Australian Skills Commission for two new dual trade apprenticeships.

The new dual trades, the first automotive dual trades in Australia, combine either a light or heavy vehicle apprenticeship with an automotive electrical apprenticeship.

South Australian Minister for Education, Training and Skills, Blair Boyer praised the MTA for its leadership.

“South Australia is leading the way with the first automotive dual trades in Australia. It’s critical that we ensure apprentices entering the workforce are prepared with the skills they need.”

With industry sources predicting a step change in automotive technology, including more electric vehicles, dual trades may have

arrived at just the right time.

“Our members and customers were not only telling us that this technology was coming. They were telling us it is already here” said MTA SA/NT CEO Darrell Jacobs.

In South Australia, zero and low emission vehicles including hybrids, plug in hybrids and electric vehicles currently account for more than 20 per cent of all new cars sold bringing new customers, challenges and opportunities for businesses.

Responding to industry calls, Mr. Jacobs added “as an industry association, trainer and employer of automotive apprentices, the MTA’s job was to make sure that businesses and apprentices are ready for whatever enters the workshop.”

People & Safety Manager, from Australia’s largest dealer group Eagers Automotive, Jenny Seal agreed, saying “we are thrilled

with the announcement of dual trade apprenticeships and the opportunities this will bring to our SA dealer network.”

We're proud to introduce our first dual trade apprentice, William Forrest, an MTA Apprentice who is hosted at McLaren Vale Auto Electrical.

William started his induction as a dual trade light vehicle and auto electrical apprentice just two weeks after the announcement and was personally congratulated by Acting Skills Commissioner John Chapman OAM.

"Having the dual trade will allow me to work in almost any workshop. If I ever want to move or travel, I can always pick up a job anywhere in the country. It's very handy to have knowledge of light vehicle technology and auto electrical systems, especially with the rise of newer electrical cars,” William said.

"It's only an extra year, and you get a whole other certificate out of it. It's just worth it and makes sense."

Expressing his gratitude, William said said he was “very happy to be here. Thank you to the MTA, my Employment Officer James Reimann, and McLaren Vale Auto Electrical for hosting me."

South Australian Skills Commissioner Cameron Baker was one of the first to learn of the MTA’s plans to apply for two dual trade apprenticeships.

“The South Australian Skills Commission has worked in partnership with the MTA to formally establish these dual qualifications. It is a great example, of how, in partnership with industry, the skills system can develop and respond to specific workforce needs.”

MTA Training and Employment is the first in South Australia to offer dual trade apprenticeships with expressions of interest for businesses and apprentices.

Visit www.mtasant.com.au  to find out more about dual trades.

Acting Skills Commissioner John Chapman OAM and MTA Dual Trade Apprentice William Forrest.

Interactive Schools Trailer

Hits the Road

The MTA SA/NT is always looking for ways to engage with students and schools to give them a handson experience and a taste of the exciting and diverse career pathways in automotive. We are pleased to announce that our innovative Automotive Career Pathways Trailer has officially hit the road!

This state-of-the-art trailer features a range of interactive automotive activities that will spark interest in students and encourage them to hone the skills needed to pursue a career across the various automotive trades.

Students will have the chance to immerse themselves in activities such as:

• Virtual Reality Spray Painting: Experience the precision and

artistry of spray painting in a virtual environment.

• Parts and Tools Identification: Learn how to identify and use different automotive parts and tools.

• Turbo Disassembly: Get handson by pulling apart a turbo and understanding its components.

• Electrical Activity Boards: Interact with electrical systems and understand the basics of automotive electronics.

• Paint Matching and Panel Beating: Practice the skills of paint matching and panel beating, essential in vehicle repair.

• Remote Control Car Activities: Engage in fun and educational

remote control car activities that teach the fundamentals of vehicle mechanics.

If you know a school or careers event that would benefit from a visit by our trailer, please contact MTA Schools Pathway Coordinator David Warren by downloading his digital contact card here.

Let's drive the future of the automotive industry together!

Apprenticeship Recruitment Coordinator Trisha Voight and Schools Pathways Coordinator David Warren.

Slow Past Tow And Roadside Assistance Vehicles Becomes Law

Motorists driving past towing and roadside assistance vehicles with amber flashing lights will now be required to slow to 25 km/h after new laws passed the South Australian Parliament.

Following an ongoing campaign by the Motor Trade Association SA/NT (MTA) to successive governments, the State Government has accepted reforms that sees towing and roadside assistance operators treated the same as police and emergency services.

MTA Board member and Chair of the Towing Services Division, John Hitchcock of Dial A Tow, spearheaded industry calls and said the changes were a long time coming. “For too long towing operators, drivers and roadside assistance services have been put in harm's way.”

“They are simply trying to do their job and they deserve a safe working environment, Mr Hitchcock said.

The laws bring South Australia into line with New South Wales,

Western Australia, Queensland and Tasmania.

“I am pleased to see these laws pass Parliament, and bring South Australia in line with other states.” said MTA CEO Darrell Jacobs.

Mr Jacobs was proud of the outcome of the campaign, “We owed it to our industry members who have fought for these important protections. With road trauma still a problem in South Australia, I am glad that the Parliament has passed these laws.”

Dodgy Car Sellers

to face nation’s strongest penalties

Dodgy car sellers are on notice in South Australia with penalties for odometer tampering and unlicensed vehicle selling ratcheted up to the strongest in the country.

The tough new laws accompany a suite of improvements to the Second-hand Vehicle Dealers Act, secured with focused lobbying by the Motor Trade Association SA/NT (MTA) and its members.

Minister for Consumer and Business Affairs Andrea Michaels said, “As cost-of-living pressures continue to bite, more people are buying second-hand vehicles and I want to make sure that no one is taken advantage of.”

The new laws increase the maximum penalty for winding back an odometer from $10,000 to $150,000 for a first or second offence and/or up to two years imprisonment for a third or subsequent offence. For unlicensed dealing, penalties have been raised from $100,000 to $150,000 for a first or second offence.

MTA CEO Darrell Jacobs argued the changes were sorely needed following a series of high-profile cases in which

dodgy car sellers walked away with nothing more than a slap on the wrist. “With three out of four used cars sold privately on online platforms such as Facebook Marketplace and Gumtree, we applaud the State Government for hearing industry calls for action.”

“It’s time to hit dodgy car sellers where it hurts,” Mr Jacobs added.

The updated legislation will also come as a relief to licensed vehicle dealers who will benefit from improved processes reflecting modern business practices and a reduction in paperwork.

MTA Automotive Business Manager Nathan Groves reflected on a job well done having worked closely with MTA members and Consumer and Business Services over several years: “Whether it’s more commonsense duty to repair provisions or dealers being able to add additional information into sale contracts, industry can now get on with business”.

An Electric Experience

Chinese electric vehicle manufacturer BYD has opened an Experience Centre - the first of its kind in Australia - on Glen Osmond Road at Fullarton.

It offers customers the complete package of sales, collections, parts and service at one dedicated BYD site.

“It’s just a fantastic start-to-finish journey and facility for the customer,” said Luke Varnas, General Manager BYD South Australia.

That ‘experience’ includes educating and mentoring customers in every facet of owning an electric vehicle.

“At the moment, EVs make up nearly 8 per cent of the overall market, so there are still a lot of people who have never seen an electric car up close,” he said.

“They’ve never driven one and they have to work their way around how are they going to charge it, how they are going to use it.

“So we’re here to provide them with a really good experience around how the technology works and how to

integrate that into their life. Then the customer has absolute control over how and when they want to make that decision (to purchase).”

#1 FAQ

How to charge their new BYD is one of the most common questions Luke is asked.

“A lot of owners think of their car like a mobile phone.

“As soon as you get home from work you plug it into the wall to charge it, and that’s exactly what you do with your electric vehicle.

“A trickle charger comes standard with the car and plugs into your standard power point at home.

“You can get 100km worth of driving by charging overnight.

“For people putting in significantly more kilometres than that, they have got access to putting in a home fast charger which allows them to charge their car significantly faster.”

Customers interested in a test drive are directed up the nearby South Eastern Freeway.

“It gives them a really good feel to see how responsive the car is up the hill and also shows how regenerative braking works, which recharges the car on the way back down.”

Fixed Price Peace of Mind

But one part of the car buying experience you won’t miss at BYD is bargaining over price.

“It doesn’t matter if you are a fleet or retail purchaser, everyone has access to the same fixed price,” Luke said.

“It takes the pressure off what people deem the challenging part of buying a car.”

Those prices begin at $39,020 on road for the BYD Dolphin hatchback, rising to $52,463 for the BYD Seal family-sized sedan.

But for Luke, the real beauty and value of driving an EV is what he doesn’t have to do on a weekly basis.

“Not having to go to the petrol station!

“I certainly don’t miss paying those fuel bills.”

Abandoned Vehicles

Plan To Ease Industry Pain

Businesses stuck with yards and carparks full of abandoned vehicles may be able to dispose of them more easily with the State Government flagging a review.

In South Australia, current processes to legally dispose of a vehicle are a red tape nightmare, often leading to businesses throwing their hands up in defeat.

From outdated notification methods such as advertising in a newspaper and writing to the Commissioner of Police through to restrictive disposal methods such as public auction, the State Government has undertaken a public review of the Unclaimed Goods Act.

Attorney-General Kyam Maher said “no one wants to be stuck holding onto or storing things for extended periods that they don’t want and that don’t belong to them.”

“We’re looking at reducing the amount of time people need to hold onto unclaimed goods as well as simplifying the steps involved in disposing of or selling unclaimed goods.”

The discussion paper on the State Government’s YourSay website outlined room for improvement across

waiting periods, sale and disposal processes, scales of value and record keeping.

For Motor Trade Association SA/NT (MTA) CEO Darrell Jacobs, the message from the industry members was clear: “Automotive service and repair businesses are being used as a dumping ground for unwanted cars.”

“Our members were telling us that after years of unanswered calls, letters and emails to a previous owner, they were left with red tape nightmares and disposal costs well in excess of the vehicle’s value,” he said

Submissions have now closed and while the MTA is awaiting the introduction of legislation into parliament, it is quietly confident the changes will be welcomed by industry.

MTA General Manager and Workplace Relations Manager, Ronan O’Brien said, “My team field a number of Unclaimed Goods Act enquiries every week.”

“The fact the discussion paper reflected most of the MTA’s asks makes me positive this industry problem is being taken seriously.”

Announcing a review of the Unclaimed Goods Act MTA CEO Darrell Jacobs with Graham Crawford and Attorney-General Kyam Maher.

Down South Dream A

Lifelong Passion

Alex Perkins has never wanted to do anything but fix cars.

He and wife Falon have owned Down South Car Repairs for nearly three years, after buying the business from Patrick McFadden who established the business in 2001.

“I was always just drawn to anything with wheels and engines, whether it be aircraft, cars, race cars, anything,” Alex said.

“I never envisaged or romanticised with the idea of being anything but a mechanic since I was old enough to help my uncle wrench away with his stock saloons that he used to race at Murray Bridge.”

That day finally arrived in 2002.

“I finished Year 11 on the Thursday and started work on the Friday, 8.30 bright and early and have never looked back.”

Under Patrick’s guidance, Alex said he quickly learned what it takes

to work in and run a successful mechanic business.

“Doing it right the first time is the most important thing,” he said.

“I don’t want to see rework.

“And treat everybody’s car like it’s your own, whether it’s a $200 Datsun or a $200,000 Maybach.

“It’s their Mercedes, you know what I mean?

“And it’s important to have respect and rapport with customers and be able to put yourself in their shoes.”

Living The Dream

Despite fielding offers from the mining industry, it was always Alex’s dream to run his own business.

A chat with Patrick put that dream on a timeline and in 2021, the Lonsdale workshop was sold to Alex with a handshake deal.

“He said, ‘I’ve got two daughters who have no interest in the company so when the time comes, it’s yours to purchase and run.’

“That’s all I needed to know.”

Falon runs the business, front of house and also quotes on repairs, while Alex does what he loves.

“I’d be absolutely stuffed without her. I wouldn’t be as big or successful if it weren’t for Falon, that’s for sure.”

“We have a wonderful team, with two fully qualified mechanics and one 1st year apprentice, and being so busy, we are looking for another person to join our ever expanding workshop.

“They are our backbone, and we feel like it’s a family run business.

“Word of mouth is always king. It is still the best form of advertising. When you do a good job people talk.

“I’m generally three weeks booked out, all year round.

“I find myself doing 60-hour weeks when I’m not open Saturday or Sunday.

Down South services all makes and models including petrol, diesel, performance, race car preparation, log book servicing and hybrid electric vehicles.

It also boasts an EV charger and will soon expand to servicing EVs.

“Being ahead of the technological curve is hard enough as it is but in this game it’s very important because it will leave you behind in this industry,” he said.

“Word of mouth is always king. It is still the best form of advertising. When you do a good job people talk.”

Alex Perkins in his Lonsdale workshop.

Code Committee Appoints New Chair and MST Lawyers For Code Rewrite

IAG Industry Risk & Governance Manager George Manos has been appointed as the Motor Vehicle Insurance and Repair Industry Code of Conduct Administration Committee (MVIRI CAC) Chair, as the committee tasks law firm MST Lawyers to draft a rewrite of the Code.

With three decades of experience in the insurance sector, Mr Manos’ career includes roles in motor underwriting and claims management in both personal and commercial insurance. Currently Mr Manos works in IAG’s Motor Supply Chain in the role of Industry Risk & Governance Manager.

Following two years as Chair, Motor Traders’ Association of NSW General Counsel and Head of Employment Relations Stephen Jenkins will continue to serve on the committee along with current members.

“I wish to extend my sincere appreciation to the previous Chair for his outstanding leadership during the Code review process. His dedication and strategic vision have been pivotal in steering our committee through the crucial initial stages with great success,” MVIRI CAC Chair George Manos said.

“As I step into the role of Chair, I am eager to build upon the strong foundation laid and I am committed to maintaining our progress, ensuring that we continue to evolve and thrive as a highly effective committee.”

The appointment arrives at a pivotal moment for the committee, with law firm MST Lawyers formally appointed to draft a rewrite of the Code.

“It is an exciting milestone to be one step closer to improving the Code in response to the independent review conducted by Dr Michael Schaper,” Mr Manos said.

“In the coming months, the committee’s intention is to share the draft and seek industry feedback”.

In December 2022, the Motor Vehicle Insurance and Repair Industry (MVIRI) Code Administration Committee (CAC) announced Dr Michael Schaper was appointed to conduct an independent review of the

MVIRI Code of Conduct (Code) and in May 2023, the CAC formally received Dr Schaper’s final report.

The report provided 15 recommendations in response to the review’s terms of reference which focused on:

1. The effectiveness of dispute resolution processes under the Code Awareness and accessibility of the Code

2. Compliance with the Code

3. Governance of the Code and the CAC

4. Other issues pertinent to the effective governance and operation of the Code

A range of stakeholders were consulted in the review process, including government bodies, regulators such as Small Business Commissioners, members of the Code Administration Committee, as well as the insurance and repair industry.

Since its inception in 2006, the Code has undergone multiple reviews to ensure it remains fit-for-purpose, with the last review undertaken in 2017.

A copy of Dr Schaper’s report can be found on the Motor Vehicle Insurance and Repair Industry Code of Conduct website at www.abrcode.com.au/ resource-centre  as well as the MTAA website www.mtaa.com.au  and the ICA website at www.insurancecouncil.com.au

George Manos.

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Is Your Workshop Future Ready? – Event Recap

Recognising the need to support and prepare the industry as it navigates through a period of rapid technological advancements, the MTA SA/NT and RAA collaborated to host the ‘Is Your Workshop Future Ready?’ event.

This event was held on February 28, 2024 at the MTA’s Royal Park Training and Employment Centre and saw over 150 guests in attendance.

Industry experts and senior leaders from both the RAA and MTA delivered presentations, outlining the future trends and technological advancements expected to shape the industry.

This event covered a broad range of topics, from electric vehicle (EV) advancements and safety protocols to innovative repair techniques and industry regulations, also allowing attendees to ask questions, share experiences and discuss strategies for future readiness.

“The MTA is dedicated to preparing the industry and our members for the future, ensuring they are able to deal with the unique challenges and opportunities that may arise as the

market sees an increase in hybrid and battery electric vehicle sales,” said Darrell Jacobs, MTA SA/NT CEO.

After the event, attendees had the opportunity to tour the MTA’s training facilities, providing them with a firsthand look at the cutting-edge technologies and training methods being utilised by the MTA Training and Employment to keep pace with industry changes.

Keynote speakers included:

• Dorothy Nycz, RAA’s General Manager of Automotive Services & Strategic Projects.

• Darrell Jacobs, MTA SA/NT CEO

• Emma Sutcliffe, EV FireSafe Director

• Matthew Hobbs, Motor Trades Association of Australia CEO

• Roger Nardi, Australian Automotive Service & Repair Authority (AASRA) Executive Officer

• Luke Varnas, BYD Australia New Zealand General Manager SA

• Simon Halford, RAA’s Manager of Approved Repairer Service and Future Technology, on behalf of IM Group

• Jodi Ryan, MTA SA/NT General Manager, Apprenticeships

MTA CEO Darrell Jacobs speaks at ‘Is Your Workshop Future Ready?’ event.

Continuing The Legacy

No family business survives and thrives for the best part of a century without having built and carefully maintained a rock-solid reputation.

So it is for Morrell’s Vans on Port Road, Woodville South, which is now a partnership between Stuart Morrell and long-time friend Mick Boydon.

With 72 years on the clock, it remains the longest-running independently owned second-hand vehicle dealership in South Australia.

“Reputation and repeat business are what keeps good businesses going during quiet times,” Stuart said.

The pair have worked together since its late founder Brian Morrell, Stuart’s father, retired in 2001.

His poignant advice: “Do what you’d want someone to do for you”.

“The proof is in the pudding,” said Stuart.

“We’ve stayed in business for 70-odd years under our family name.

“I don’t have a problem walking into a restaurant or pub and be worried about someone coming up to me and having a crack.

“Instead, I have people say, ‘Your father sold my grandfather his first car in 1958’.

“So there’s a real legacy, it’s fantastic. I feel very proud.”

One Owner Approach

Mick said the pair vowed to maintain the company’s good name when they joined forces.

They sell only vehicles with oneowner books and only after they have been put through a rigorous 85-point mechanical inspection.

“Some car yards over the last 30-40 years have really turned people off, it’s basically take that car and that’s it,” Mick said.

“Our philosophy is exactly the opposite and always has been. It’s the reason why we’ve always had a mechanical workshop.

“Reputation and repeat business are what keeps good businesses going during quiet time.”

“Because if someone comes back to us with a problem, that’s when you need to give your best service and look after your client.”

Mick, a qualified spray painter, handles the retail side of the business while Stuart, a qualified mechanic, runs the workshop.

They now specialise solely in vans and utes, boasting the state’s widest commercial range, because of its attraction as a niche market and “ it’s what we know and what we’re known for”.

The genesis of the Morrell business goes back a third generation to Stuart’s grandfather, Alex, who established the family’s long-time property at 406 South Road as a scrap metal and bottle depot in 1942.

A young Brian soon began buying and selling cars and a dynasty was born.

Brian’s passion for cars extended to racing.

He won many events at Mallala and Calder Park in his silver Elfin no. 49 car, in partnership with Garrie Cooper.

The young Stuart joined his father’s business as a qualified mechanic.

He soon met Mick, whose Jolly Cars yard was just three doors further down South Road and the future of the Morrell family business was sealed.

Recently Morrell’s purchased an renovated a new location on Port Rd in Woodville which they now call home.

Morrells proudly serving South Australia for 72 years.

Defending Against

Spearfishing is a highly targeted hacking technique cybercriminals use to steal sensitive information, such as financial data and customer information.

Unlike traditional phishing attacks that cast a wide net hoping to catch unsuspecting victims, spearfishing focuses on specific individuals or organisations.

Small companies are not immune!

SA Examples

A company associated with the MTA reported that hackers used LinkedIn to identify a person starting a new job. They sent this person a fake email – supposedly from the company’s bookkeeper – asking for full

personal, banking and superannuation details.

The person had already supplied this information, so they became suspicious and the attack failed.

In another case, a spearfishing gang obtained the name and email address of the general manager of a SME. They sent a masked email to the company’s finance department, asking them to make a payment to a third party – which appeared to be a bank located in Adelaide. The email used language that business owners will often use when requesting their finance staff to make a payment.

About $30,000 was sent to the nominated bank account, which turned out to be a bank in Eastern Europe.

“Unlike traditional phishing attacks that cast a wide net hoping to catch unsuspecting victims, spearfishing focuses on specific individuals or organisations.”

How It Works

By tailoring their attacks to appear genuine and trustworthy, hackers increase their chances of success. They typically conduct thorough reconnaissance on their targets. They gather personal or organisational information, such as names, job titles, email addresses or social media profiles, to craft convincing messages. These messages often appear to come from trusted sources, such as colleagues, business partners, or even friends.

Once the attacker has identified their target and gathered the necessary information, they will deploy various

tactics to increase the chances of success. These may include:

• Email Spoofing: Manipulating the email header information, messages appear to be sent from a trusted source.

• Impersonation: Hackers may pose as someone the target knows or trusts

• Social Engineering: psychological manipulation to exploit the human tendency to trust and help others

• Malware: the delivery of malware can compromise the victim’s device and provide the hacker with unauthorised access.

Warning Signs and What to Do

1. Suspicious or unexpected emails: Pay close attention to emails that seem out of the ordinary or are unexpected. Check for any grammatical errors, strange email addresses, or requests that seem urgent or unusual. Be particularly cautious when emails request sensitive information, such as passwords or financial details.

2. Unusual links or attachments: Hover over links to check the URL before clicking and be wary of downloading or opening files from unknown senders.

3. Requests for personal or sensitive information: Legitimate organisations rarely request such information via email. If you do get a request, don’t click on links. Go to the company’s website and log in to your account.

4. Urgency: Hackers often create a sense of urgency or use high-pressure tactics to manipulate their targets into taking immediate action. Be sceptical of emails that demand immediate responses or threaten negative consequences for non-compliance.

5. Inconsistencies: Examples include mismatched email addresses, poorly written content, or unusual formatting.

6. Verify the source: If you receive an email or message that seems suspicious, independently verify the source before taking any action. Contact the supposed sender directly through a known and trusted communication channel to confirm the legitimacy of the message.

7. Educate yourself and others: Stay informed and warn others about the risks so you help protect your business and associates.

Remember, hackers rely on human vulnerability and the trust we place in our digital interactions. By remaining vigilant, you can greatly reduce the risk of falling victim to spearfishing attacks.

Brushing Up On The Rules Around Sales Practices

Think you know all there is to know about the rules for price promotion, referral selling and other sales practices? Hopefully, you’re across all your legal requirements and are fully compliant, but it wouldn’t hurt to brush up on the rules for sales practices under the Australian Consumer Law. This article provides an overview of some of the requirements, with details at the end for where to get more comprehensive information.

Price Promotions

When promoting a price to your customers you must promote the total minimum price that a customer would need to pay to purchase the product or service from you. This applies to all price promotions and statements, including in an advertisement, onsite at your business premises, on social media, or your website.

Optional extras don’t usually need to be included in the single (total) price. For example, a vehicle dealer wouldn’t need to include paint protection, rust proofing, fabric protection or window tinting in the single price if the consumer can choose whether to pay the extra cost for these items. However, if an optional extra is shown in an advertisement, you must include the price for the optional extra in the single price, to avoid potentially misleading consumers about the products or services that are actually included in the sale for that price.

The rules around delivery charges depend on the type of product being offered for sale. As a general rule, ‘dealer delivery’ fees in the motor vehicle industry are considered a component of the single price and must therefore be included in the total price communicated to customers. However, for other products - such as car parts or car

care kits - the amount of the delivery fee doesn’t need to be included in the single price unless you’re aware of a minimum charge that must be paid. If delivery charges will apply, you must make this clear to your customers regardless of whether the exact amount of the delivery cost is known at the time of purchase.

Amounts a consumer must pay directly to a relevant authority – e.g. for vehicle registration – don’t need to be included in the single price.

Referral selling

Many businesses try to increase sales by encouraging customers to refer their friends. Referral offers can be legal, but only when the rules are followed.

The law allows you to offer your existing customers a reward - such as a credit or free product, if they get a friend to make a purchase via a referral link.

If it’s contact details for new potential customers, that you’re after, you can offer a customer an incentive to provide details of their friends. The incentive might be a discount or free service. If your customer does provide contact details of another person, you must provide the incentive as promised to the customer, even if their friend does not purchase from you. It’s illegal for a referral reward to be dependent on a successful sale to another person.

Avoid pressuring customers

There’s a big difference between being a highly motivated salesperson and harassing customers into making a purchase. Consumers dislike feeling pressured into buying a product or additional products and services like finance, insurance or extra warranties. But also importantly, it would be an offence to intimidate or wear down a customer to the point where they feel they have no choice but to agree to buy.

It's best to simply present customers with the options offered by your business or related suppliers and outline the potential benefits, then allow the customer the opportunity to consider if they would like to take up the offer.

More information

For more information see ‘Sales practices – a guide for businesses and legal practitioners’. Visit cbs.sa.gov.au/ resources and search for ‘sales practices’ to read the online guide.

The guide includes some examples and case studies and also outlines the penalties for breaching sales practices requirements under the Australian Consumer Law.

Campaign Reminds Car Buyers To Do Due Diligence

A new campaign is running to help car buyers know their rights and the important consumer protections provided by licensed dealers, such as consumer guarantees, a warranty in most cases and known defects should be disclosed.

The campaign also highlights the inherent risks of buying privately, such as a seller choosing not to disclose known defects – like flood damage - or the vehicle being repossessed if money is owed on the car. Consumers are advised to take steps to reduce the risk of unknowns by arranging a mechanical inspection, taking the car for a test drive, and checking the government’s Personal Property Securities Register.

The Buying a Car campaign is being led by Consumer and Business Services (CBS) with support from the MTA and builds on previous campaign collaborations in 2017 and 2022.

Two new videos have been released for the 2024 campaign:

• Buying a used car? Avoid hidden damage.

• Buying a used car? Know your rights.

The videos can be viewed at cbs.sa.gov.au/cars  along with other helpful tips and advice for car buyers.

Targeted promotions will run until early November 2024 to reach potential car buyers, including young consumers before they purchase their first vehicle. Digital channels

being utilised include Facebook Marketplace, Instagram, Carsales, InStream Video and YouTube with contextual site placement to reach consumers showing intention to purchase a used car.

Dealers are encouraged to share the new videos via their social and professional networks and any of the social media posts by CBS Facebook, AttorneyGeneral’s Department X/Twitter and the MTA social media accounts.

For more information about the campaign please visit cbs.sa.gov.au/cars 

CBS has also developed new information resources to help car sellers understand when a licence is required and to provide information for licensed dealers about their responsibilities under the Second-hand Vehicle Dealers Act 1995 and the Australian Consumer Law. The resources are available in several formats including the main brochure for car sellers and licensed dealers, an Easy Read version for people with low literacy, and a brochure in six different languages.

These resources are being promoted to sellers and dealers and support CBS’ approach to industry education. CBS views prevention of a breach as preferable to taking action after a breach has occurred.

See the new resources for sellers and dealers at cbs.sa.gov.au/campaigns/selling-cars 

Port Adelaide Collision Repair

Becomes first MTA EV Ready Member

In South Australia, hybrid and electric vehicle sales are increasing, with nearly one in four new cars now being EVs or hybrids. This rapid growth marks a significant shift, urging automotive workshops to adapt and prepare for the future of EVs.

Leading the way in this transformation is Port Adelaide Collision Repair Centre, proudly earning the title of the first MTA EV Ready Member.

Scott Corrie, General Manager at Port Adelaide Collision Repair Centre, shared insights into their journey toward achieving this significant milestone:

“With the recent surge in EV sales in Adelaide over the last couple of years, we saw an opportunity to educate, prepare, and expand our business to handle repairs for all EV makes and models.”

“We currently employ MTA apprentices and have had a strong relationship with the MTA for many years. When we heard about their EV Ready program, we wanted to get involved immediately. Our EV Ready certification is already bringing more repair opportunities in the electric vehicle market, and the training and education we received from the MTA was outstanding.”

Prepare Your Business for Success

The MTA EV Ready Program is designed to empower your business, attract new customers and showcase your readiness to service and repair hybrid and battery electric vehicles. Joining this program means more than just accreditation; it’s a smart move to demonstrate your commitment to innovation, safety, and customer service.

As an MTA EV Ready business, you gain access to exclusive benefits

and support, setting you up for South Australia’s future automotive landscape.

What’s in it for Your Business?

• MTA EV Ready Signage & Accreditation

• Ensure Workshop Readiness

• Commitment to Safety

• Stay Ahead of the Curve

• Empower Your Workforce

For more information and to join the MTA EV Ready Program, scan the QR code below.

You could save on merchant fees^.

With Commonwealth Bank, MTA SA/NT members can take advantage of preferential rates on credit and debit card merchant fees. Whether you’re a small or large business, the savings you could be making in merchant fees could be invested in other areas of your business, like purchasing equipment, employing staff or online marketing.

How much could you save?

When comparing credit and debit card merchant fee charges for MTA SA/NT members versus non-members, the savings can be surprising. We have reviewed our merchant base^ for the industry and found that on average, members processing less than $500,000 could save up to 23%.^

We can easily create a customised comparison for your business, by simply providing us your Merchant statement for one whole month.

With Commonwealth Bank, MTA SA/NT can also take advantage of our latest technology with either an Essential Lite or Essential Plus device, no contracts and 24/7 support.

Here for you, for however you do business.

To find out how much you could save with Commonwealth Bank, contact MTA SA/NT on 08 8291 2000 or email mta@mtasant.com.au and they'll put you in touch with a Commonwealth Bank Relationship Manager.

The MTA’s business partners provide exclusive discounts and benefits to our members. Join as an MTA member today to access these discounts as well as a range of free services, resources and advice.

Contact us on (08) 8291 2000 or email: mta@mtasant.com.au to enquire.

EFTPOS Facilities

MTA SA members are eligible for preferential rates on merchant fees, along with access to other business products and services. To find out how CommBank can help your business move forward, contact MTA SA/NT.

Employee Assistance

Access Programs provides employee assistance and counselling services in person or over the phone. Contact Access Programs to unlock discounted sessional rates for you and your employees.

Office Supplies

As an MTA member, you can now unlock exclusive benefits and pricing when you sign up for an Officeworks 30-Day Business Account.

Parts Buying

Capricorn Society Limited is the largest independent automotive parts buying cooperative in Australia, providing the majority of parts and services to mechanical workshops, service stations and crash repairers throughout the country. Call toll free to find out how you can save your business both time and money.

Printing

MTA has partnered with Lane Communications for a more streamlined print service. MTA Print is your one-stop shop when it comes to taking care of all your industryspecific printing needs. MTA members receive a 20% discount on all products (excluding offers).

Superannuation

As a member, you and your family – including partner, children, parents and parentsin-law – can benefit from a range of virtual health and medical services through MetLife 360Health. You’ll also enjoy discounted health insurance options from a variety of insurers, and personalised super advice. Additionally, you’ll have access to a wealth of online tools, resources, and educational seminars and webinars designed to support you.

St John Ambulance

St John Ambulance is a self-funded charity that cares for the well-being of Australians through the provision of first aid at events, first aid training and products, youth development, and social inclusion programs. MTA members receive discounted first aid training, 15% off first aid kits and restocking and Defibrillator saver bundles.

Energy Price Comparator

Zembl is an energy price comparator and MTA members can leave all the homework, legwork and paperwork to them. Simply contact Zembl for a comparisons and enjoy better energy pricing.

Myenergi

MTA members receive exclusive discounts on myenergi chargers such as the popular zappi range.

South Australian Business Chamber – Migration Services

MTA has partnered with South Australian Business Chamber to provide MTA members with exclusive rates for migration services. If you are considering employing overseas workers, start your journey with South Australian Business Chamber.

Bunnings Warehouse - Bunnings Trade

Bunnings Trade and MTA are delighted to announce a partnership which gives you the opportunity to join the Bunnings Trade PowerPass program or link your existing PowerPass account to access a range of exclusive benefits.

Access Programs Employee Assistance Program 8215 6799 accesssa.com.au

Officeworks officeworks.com.au/campaings/mtasa

Capricorn 1800 EASIER (1800 327 437) capricorn.coop/

MTA Print 8179 9900 or orders.mta@laneprint.com. au Commonwealth Bank 13 22 21

CareSuper 1800 005 166 caresuper.com.au

St John’s Ambulance 1300 78 5646 stjohnsa.com.au

Zembl 1300 915 612 zembl.com.au/partner/motor-trade-association

Myenergi 1300 743 443

myenergi.com/au/mtamembers

South Australian Business Chamber –Migration Services 08 8300 0093

Bunnings Warehouse –Bunnings Trade 134 872