IT SYSTEMS TESTED IN PRACTICE
Michał Meyer – CEO, Sevenbridge
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Wide range of experience and an established team of consultants guarantee success in achieving even very complicated implementations.
Sevenbridge was created in 2004. We specialize in solutions based on Lotus Domino technology. We offer the implementation of standard Lotus Notes environment and also the creation of applications based on ready-made and individual database solutions. Our product range is supplemented with a wide range of consulting, training, and programming services. It is possible to integrate Sevenbridge’s solutions with existing systems: SAP R/3, IFS, Impuls BPSC, CDN, Teta, Symfonia, PC Business, Microsoft Dynamics AX, Oracle, SQL, CIMALEX etc. We have been an authorized IBM partner since 2004. We have created hundreds of database solutions. All our consultants have many years’ experience in designing and implementing solutions based on Lotus Notes technology. An experienced and established team guarantees success in achieving even very complicated implementations. We are constantly improving our solutions in line with current technological developments in order to meet the needs of the market and that of our customers. Each project is treated individually to suit our customer expectations and solutions can be modified according to requirements during the development process. Over 90 large companies from across Europe are our regular customers. We can create applications in any language.
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SEVEN UNIQUE FEATURES OF SEVENBRIDGE
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Efficiency of implementation – deriving from the precise analysis of cus-
tomer needs and cooperation, minimizing the possibility of errors and thus maximizing the efficiency of the implementation process.
Cost optimization – with an existing base of several hundred standard appli-
cations, we are able to adapt these to specific company requirements with ease. Our solutions are dedicated to organizations that want to develop and benefit from the implementation of IT systems facilitating company management without incurring unnecessary costs.
The speed of implementation – our vast experience enables us to deliver an implementation program without disturbing the day to day activity of our clients.
Direct contact –
our approach allows direct contact with Sevenbridge employees without unnecessary formality and bureaucracy, at each stage of implementation, and after it - in the post-implementation assistance.
Intuitive solutions – we pay particular attention to our systems’ interface
in order to produce a solution which is as user friendly and interactive as possible. This facilitates work with multiple documents, online work, archiving etc.
Availability – thanks to direct cooperation while implementing systems and our post-implementation assistance, the customer gains access to our experts in a quick and easy way via phone, online connections (among other things- video conferences) and customer visits. Business consulting – our consultants have a long experience of implementing solutions based on Lotus Notes. We have carried out hundreds of successful implementations. On this basis we are able to offer advice to customers on how to design the processes, databases, optimize the workflow of a process or use the Lotus Notes system in a more effective way. During implementation we are able to present various alternative solutions on a subject.
IT systems tested in practice 5
solutions LOTUS NOTES ENVIRONMENT E-MAIL, CALENDARS, APPLICATIONS Lotus Notes (LT) Application is a known and versatile tool that enables effective group work. It enables the use of e-mail (available for mobile devices as well), the use of individual and group calendars and the use of any number of databases and dedicated applications. One can use any LN functionalities either connecting to the server (online) or offline using so-called local replicas.
Implementation e-mail based on Lotus Notes Domino technology includes: » elaboration of installation concept » installation and configuration of server/Domino servers » installation of Lotus Notes users’ accounts including migration » installation of additional tools from IBM Software family » training for administrators and users » implementation of additional applications (at the request of customer)
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CRM CUSTOMER RELATIONSHIP MANAGEMENT Sevenbridge’s CRM is a module system created according to customer’s needs. Planning and recording of contacts with customers, reporting of prospects of sale, the use of commercial documentation, extended reporting or the possibility of integration with financial accounting system are all but a few of the system functions.
Various modules can be included in the CRM system. Customers – with the possibility of any categorization, attribution of regions and integration with ERP system Calendars and tasks – used to register all activities associated with customer contact, used for planning sales team work and for supervising tasks assigned during sales process (e.g. preparing an offer or specification etc) Base of contracts – contracts with suppliers, customers and subcontractors
LOTUS NOTES Base of knowledge – e.g. patterns of offers, technical specifications of products, presentations, commercial procedures etc. Sales invoices – according to customers requirements, with information about the state of payment, with the possibility of synchronization with ERP system Call centre – module used to register notes from call centre customer contact Intranet – publishing information via customer’s web portal Front office – incoming and outgoing corre-
Claims – claim process service management, the possibility of online complaining (via customer’s web portal) Purchasing – ordering process service with the possibility of integration with ERP system Budget – creation and control of sales budget realization (e.g. in customer’s perspective, region or salesman) Definable start screen – ELECTRONIC DESK, here each user is able to define elements that appear e.g. calendar, sales projects, tasks to do, budget etc. Access to the selected data via mobile devices is also possible.
spondence including commercial quotes, requests, orders etc Quotes – the register of quotes with workflow (module supports the process of quote preparation) Products – information about products quoted (with the possibility of synchronization with other database and the possibility of publishing products in www), ″life cycle″ of product management
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ELECTRONIC WORKFLOW Reports – the processing and storage of data from other LN bases, preparation of overall reports using Excel (in the form of charts) directly in Lotus Notes application.
As a part of implementation, it is possible to prepare many predefinable reports e.g. sales by region or market segments, degree of budget realization, salesmen effectiveness etc. In addition, multi-criteria searching is also available. This mechanism allows the export of search results to Excel templates.
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Implementing of electronic workflow allows the description and approval of various types of documents in a rapid and more effective way. One can use a universal form in which, aside from standard information such as data, document’s category, communication with customer, the author has the possibility of adding documents
in the form of attachments (e.g. Word, Excel, scanned document). We can also design individual forms according customer’s needs and guidelines. Every single time, a form or a document is subject to the workflow defined in a base. Responsible people are assigned to the particular stages. Each person receiving the document receives an email message. Additionally the document can appear in the start screen (electronic desk) described in the CRM module. This document is immediately seen in the start screen in elements ″to do″.
BASE OF KNOWLEDGE
MAILING
The application allows the storage of different types of company documentation and the creation of a ″library″ available to users e.g internal procedures, registration documents, patterns of offers and contracts, company drawings, certificates, descriptions of products, training materials and many others. Thanks to the possibility of dynamic menu creation (on the left side of screen), the whole application can be adjusted to one’s needs. The system can allocate access rights for particular menu elements and for singular documents included in a particular category as well. Information about new documents or about changes in documents the users receive via email.
The module allows the generation of electronic mail-merge to external customers. The base CUSTOMERS is the data source, whereas mailing lists are prepared based on the multi criteria searching mechanism. Mail-merge can use the templates for sending that were previously prepared. Generated mailing is also visible from the customer’s form level.
The MAILING System tells you: » whether a given email was read and when it was read » whether a given addressee signed up or removed from mailing list » click through to company website (the option to define a maximum of 5 links for one email) » incorrect mailing address
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CUSTOMER’S WWW PORTAL
PROJECTS MANAGEMENT
The solution that allows the creation of a platform for the electronic exchange of information and documents with customers.
The application allows the co-ordination of projects carried out in a company. It is possible to connect any activities (tasks, phone calls, commercial correspondence, claims etc) and monitor their progress.
» Registration of orders, offer requests, claims » Electronic document workflow » In the case of orders – automatic selection of ordered quantity to pallet size or carrying capacity » The option to monitor by customer the status of order, submitted request, claims, and browse quotes received. » Cooperation with the base of products (downloaded from ERP system) or one’s own Lotus Notes base » product market service » The option to generate messages, announcements, information about promotion, available to the customer directly after logging » Access to various reports » The option to integrate with any ERP system (e.g. SAP)
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» The possibility of defining the guardian (leader) and participants of projects/subprojects » The possibility of defining critical dates/ control points/milestones » The ability to create a project plan with the status of plan acceptance » Project browsing – by guardians, users, project type etc » Connecting of various activities such as tasks, calendar entries, correspondence, internal documentation, comments etc from the project/subproject level » The ability to register man-hours in the project (WORKTIME base) e.g. in order to account for/invoice hours for projects realized for customers » Graphic presentation of project on a Gantt Chart (directly in Lotus Notes)
ISO MANAGEMENT The solution is used to records and ISO documentation management i.e. quality manual, procedures, instructions, forms. Each employee has a permanent access to the latest version of these documents. The base enables workflow to take into consideration particular statuses (e.g. in the process of completing, for approval, approved-current and removed). The base allows changes to be registered in ISO documentation (documents in which changes were made are seen in the separate list).
HEALTH & SAFETY MANAGEMENT The system supports the elimination of potential risks, accidents and the monitoring of various indicators of the improvement of work. Apart from the use of standard processes such as corrective and preventive actions, the system allows notification of best safety practice or the creation of emergency instruction. It is also possible to present data according to various criteria, and to generate charts directly.
» Calendar of audits » Internal audits (register, auditor rights, reports from finished audits) » External audits » The reviews of events depended on audits » Quality and improvement purposes » Disagreements » Corrective and preventive actions
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PURCHASING PROCESS The application supports purchasing process from the moment of budget through the workflow to internal orders, external orders to suppliers, until the realization of an order and payment control. The application contains CAPEX function (capital expenditures) – the
» The service of internal orders (demand for commercial goods or equipment) including the support of order process acceptance support. » Creating external orders (to the supplier) for the approved internal orders (the service of offer requests, the service of preferred/ qualified supplier) » The possibility of integration of the application with the cost invoice workflow » Extended reporting
EQUIPMENT
solution used for managing of all budgetary processes and accounting for bigger investment expansion in global terms. » The possibility of the creation of budget plans taking into consideration the period of budgeting (quarterly/annual) of organization unit, cost centre etc. » Dynamic control of the use of budget based on current realization of orders
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Basic functions of this base. Equipment records (including low cost equipment, tools etc) » printing of protocols » printing of equipment hand-over reports » the whereabouts of equipment given to employees, external companies etc » the option to register as a part of equipment among other things: » constituent elements (including e.g software installed) » related documentation » the control of terms e.g. insurance, technical examinations, service inspections, guarantees
COST INVOICES WORKFLOW INCLUDING INTEGRATION WITH ERP SYSTEM This solution allows the registration of invoices, supports the workflow of defined process of acceptance, describing document and monitoring of payment. There is the possibility of integration of the module with any financial and accounting system or ERP. The integration is possible via indirect CSV files, ODBC interface or direct on-line connectors (e.g. the connector for SAP R3 using RFC functions)
» Registration of invoices with the possibility of automatic scanning » Simplified structure of entering invoices into forms, thanks to start screen division into two parts (the form for entering data and the image of scanned invoice) » Suitable workflow process dependent on the type of invoice (cost)- selection by using the appropriate button on the activity taskbar of form or automatically – based on bar code » Supporting of describing and assignment of costs (people describing costs do not need the access to ERP system » Transferring complete, described invoice with accounting decrees to ERP system » The preview of scann of invoice available including description from the level of ERP system
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FRONT OFFICE INCOMING AND OUTGOING CORRESPONDENCE MANAGEMENT » Registration of incoming and outgoing correspondence (the equivalent of paper registration) » The possibility of direct scanning of correspondence to the database (including faxes and emails registration - directly from user’s mailbox) » Connecting correspondence with customer and project (access to the history of correspondence with a given customer)
HR MANAGEMENT E-PERSONNEL E-Personnel System is the solution mainly responsible for improvement of the transfer of staff documents between the HR Department and remaining departments and employees in the workflow form including: » documents connected with employment of worker » holiday cards » business trips register » training for employees » equipment Data processed in the E-personnel facilitate the work of the HR Department. These are readily available and inform such the amount of leave entitlement and validity of the tests periodically.
» Series of ready-made sets and correspondence printouts e.g. the printout of the set ″for post″ the set of incoming and outgoing correspondence in the form of a correspondence register » The mechanism of frequentative account assignment of a given letter including information about who has got this document. Access to the history of account assignment. » Documents assigned to a given person can be shown in ″electronic desk″ – start screen described in the CRM section » Selected types of correspondence e.g. offer requests; one can connect with the specified workflow process.
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The E-Personnel » Electronic file of the employee » Interim Evaluation of employee » Recruitment » Training » Equipment » Delegations
WORK TIME
BUSINESS TRIPS
The main task of this application is registering employees‘ work time in the form of a central calendar, holiday planning and absence service.
This base is responsible for supporting of the process of business trips according to binding legal norms. The system is the electronic equivalent of the traditional way of accounting for business trips (domestic and international) from the moment of approval of a business trip through the registration of drives right up to the complete accounting for costs
» Registration of work time including overtime registration with description » Connection of work time with the selected task, project or customer » Access to the central calendar of holidays and access to the work time, automatic calculation of remaining holidays to use » Electronic attendance register: the ability to adapt application to employees’ entrances/exits registration (the list of work time) » Registration of absences: holidays (vacations/ compassionate leave/unpaid leave/maternity leave), sick leave etc » Electronic workflow of holiday request form (submitting, acceptation, transferring to personnel) » The possibility of multi criteria data searching including export of searching results.
» Creating and printing of business trip forms » The service of business trip process acceptance » Accounting for business trips (domestic/ abroad, private/company car mileage with the ability to define the rate per km » The service of advance payments connected with business trips
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INTERNAL TRAINING BASE
MOVEMENT MAINTENANCE
The solution included in e-learning systems class, supporting the process of skills updating and up-skilling of employees. In a simple and effective way the solution allows to organize trainings for singular employees and as well as to verify the knowledge and professional competences. » Materials registration and the planning of trainings programs adapted for singular employees / positions » Self-editor of trainings and tests » The possibility of choosing employee or groups participating in training (indicated people receive an e-mail message with the information about training and about completion date) » The function of automatic result checking » Quantitative and percentage result indicators by person/test group/positions etc.
Movement Maintenance System – application is the result of the real needs of our customers – prominent manufacturing companies – with the idea of efficient machine park management. The solution allows systematic monitoring of all technical services’ tasks and it allows accounting for costs of machine park, taking into consideration service’s work time reporting, costs of parts or exploitation of materials. The solution is classified as the class of Rapid Response Systems. It is widely used both in manufacturing companies that support machine parks on their own and at external suppliers of conservation services and service and technical support.
THE PANEL FOR TECHNICIANS
WWW DEVICE/MACHINE PANEL
The panel for technicians is available via www browser, installed directly on the machine, production line or any place in the factory. It allows for automatic problem indication and the service of current instructions. On the right side of panel the current status of devices is seen (working, production limits, break) and the list of active and not repaired device damages. On the left side of panel the list of employees is seen. It contains the information about their availability (work/holiday/machine/workshop etc)
The panel classifies the list of current reported damages and planned inspections. From this level technicians or operators are able to: report new breakdowns or problems, report new ideas, register breakdown repairs (by logging in using light pen, before starting breakdown repairs and after finishing) and what is more they can browse the history of faults registered and removed earlier. Within Movement Maintenance System there is an extended tool for creating incident reports with the option of chart creation and also exporting data to Excel templates.
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HELP-DESK Solution designed especially for Technical Departments or IT Departments.
KPI (Key Effectiveness Indicators) KPI Solution is the manager control tool that supports decision processes and helps to give priorities for particular actions and react to potential risks in good time. It also supports the process of continuous improvement and effective use of an organization’s reserves. It enables management and analysis of many KPI indicators taking into consideration various criteria in a given period. » Registration and service of service notifications » Assigning people responsible for realization based on the type of notification (workflow assigned to the type/category of notification) » Access to all history of notifications (changes concerning statuses, dates of transfer to another level, to another person etc) » Dates of realization control » The ability to introduce notifications from the www browser level or from the specific e-mail address e.g. helpdesk@company.com » Access to notifications statistics (e.g. type of problems, reaction time, claims of notifications etc) including the BASE OF SOLUTIONS of the most frequent problems (symptoms – reason the method of solution) creating automatically
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MOBILE TECHNOLOGIES
Examples of functionalities: » The quality of products » Production effectiveness » 5S Audits » Industrial wast » Energy consumption » Savings » Employees’ suggestions (the number of proposed – the number of realized) » Employees’ satisfaction level » Trainings for employees » The number of overtime » Suppliers’ OTIF (on time in full) » Financial indicators e.g. net profit, margin, sales according to employee » The number of financial reserves in comparison with the number of sales
INTEGRATION OF MOBILE TECHNOLOGIES Black-Berry®, LOTUS TRAVELER The solution allows constant and direct access to company email with the option to integrate with IBM Lotus Notes System.
» The option to read and send e-mail messages directly from mobile device » Synchronization of IBM Lotus Notes calendar » Reading of attachments in message (formats: Word, Excel, Power Point, Adobe, JPG and other graphic files) » Complete synchronization of address book, tasks and notes » The safety of data sent with the possibility of remote blocking and the option to erase memory of stolen BlackBerry® terminal or blocking the account in the case of Lotus Traveler » Access to specific areas of Lotus Notes application from the level of mobile devices
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SEVENBRIDGE Functionality of computer system is mainly depended on customer’s needs. We treat each project on an individual basis, and the implementation is preceded by a detailed analysis. In order to match computer solutions as best we can, we review the dynamics of a given company, its processes, infrastructure and the essential users’ needs. The process approach to customer’s needs allows the definition of real requirements and possibilities, and the selection of the appropriate variant of cooperation.
We have a practical approach to projects. Whenever possible, we make the effort to work in our customers workplace, to have the possibility of direct cooperation with the future system users. Thanks to our long experience we know that such a model of cooperation is the most effective one. It significantly reduces the time of implementation and consequently it reduces costs, eliminates potential mistakes and many other factors that could make the finishing of implementation process more difficult. At the same time we make every effort to realize implementation of the system fluently with saving unbroken employment record for the customer.
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What does
the cooperation with SEVENBRIDGE
look like?
STAGE I – ANALYSIS » the scope of the system e.g. workflow, CRM, Projects, Another Specific Processes » scale of implementation: number of employees, number of locations etc » IT infrastructure available » the group of key employees
STAGE II – GUIDELINES
STAGE III – NEEDS VERIFICATION
» the appointment of a coordinator on the customer’s side » the indication of project implementation aims » defining the appearance of document forms, lists, reports » the selection and establishment of a workflow for documents, processes and information » defining the level of users’ rights
» defining from what bases or Sevenbridge bases’ elements we can benefit from in order to realize objectives and to achieve maximum reduction of costs borne by the customer
STAGE IV – PROGRAMMING
STAGE V – TESTS
» preparation of selected applications according to guidelines concerning the previous analysis
» test implementation on the group of key users selected by customer » shared tests in customer’s workplace – remarks and modifications reporting
STAGE VI – SYSTEM IMPLEMENTATION
STAGE VII – POST-IMPLEMENTATION SUPPORT
» implementation trainings for users » production start of the system
» technical support – we offer complete postimplementation support, including help for users by phone, online connections or direct visit
CONTINUOUS CONTACT WITH CUSTOMER: MEETINGS, PHONE, E-MAIL, VIDEOCONFERENCES
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References overview
PACCOR
Person responsible for implementation: IT Director Starting date of implementation: 04.2011. End date of implementation: 07.2012.
Sevenbridge: Cooperation with Paccor Group comprised the implementation of various Lotus Notes system solutions at short intervals of time. Each time the implementation was preceded by thorough analysis of customer’s needs, and it was based on individual solutions. As a result of permanent cooperation the English version of the system with graphic design based on Paccor’s guidelines was created. Implemented solutions included CAPEX modules for budget process management, KPI to measure key indicators of effectiveness, Health & Safety, Internal Training Base that is e-leraning training module for employees and the global plan of demand.
PACCOR: The Sevenbridge’s system is used by our management staff. As a result of rewarding cooperation with our head office in Germany, Sevenbridge company currently implements Lotus Notes system solutions in 19 production plants and two retail outlets located in 13 European countries i.e. in Germany, Poland, France, Spain, Bulgaria, Serbia, Turkey, Netherlands, Finland, Romania, Ukraine and Hungary.
Energomontaż Chorzów Sp. z o.o. Person responsible for implementation: Quality Manager Starting date of implementation: 08.2009. End date of implementation: 02.2010.
Sevenbridge: Budgeting and supervision of integrated management system were the basic need and the main premise of the implementation of a computer system in Energomontaż Chorzów. Implementation included the whole company, in total 28 departments including: the Administrative Section, Personnel, Health and Safety Department, Accounts, Contracts and Controlling Department, Sales Department, Production and Service Department, Tool-Room and Storehouse.
ENERGOMONTAŻ CHORZÓW: After implementation of the system we noticed considerable streamlining of work in the organization, thanks to the possibility of reporting and assessment of current financial state. This element was the most significant purpose of system implementation. Successful recertification of the IMS system confirmed constant optimization of business management and striving to make the most of meeting needs and improving customer service standards.
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Hydro Aluminium Chrzanów Sp. z o.o.
Person responsible for implementation: Marketing Manager Starting date of implementation: 09.2011. End date of implementation: 12.2011.
Sevenbridge: Hydro Aluminium Chrzanów wanted to ensure efficient and more effective customer service thanks to the implementation of CRM System. The system was to help increase the number of buying customers and raise the standard of their service satisfaction. After recognizing Hydro’s needs, Sevenbridge suggested the implementation of a bespoke CRM System, based on Company’s guidelines and the system for managing ISO 9001 Quality including the following modules: customers’ base, sales documents workflow, contract management, budgeting, product base, calendar and tasks. In addition, individual solutions were prepared: order service system and claims service system worked out together.
HYDRO: We definitely improved the key processes in our Company. Implemented solutions released us from paper documents for user-friendly electronic forms. The entire system is very intuitive and easy to use. The system was created with close cooperation with the team of employees, so that they expected a user friendly tool. We are able to say that the implementation was successful because employees use the system on a daily basis, it can be said that the system is “alive” and it organizes our work. We recommended this solution to our colleagues from other departments abroad.
Energotest Sp. z o.o.
Person responsible for implementation: IT Manager Starting date of implementation: 07.2010. End date of implementation: 11.2010.
Sevenbridge: Energotest Company asked us to solve the problem of scattered databases in many systems and another problem - lack of uniform documentation and information services. In addition during the project we identified other needs and new ideas appeared. Consequently in order to improve internal communication Energotest decided to implement a uniform documents workflow system with information and activities connected with document archiving, and the corporate email system. The whole company was included in the implementation i.e. 160 users in four functional sectors: Design, Production, Electro energetic Systems and Automation Systems.
ENERGOTEST: The implementation was realized efficiently and completely. Furthermore, our first intended version of application was supplemented with additional improvements that we had not initially anticipated but turned out very handy.
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Igepa
Person responsible for implementation: Head of Customer Service Starting date of implementation: 07.2010. End date of implementation: 02.2011.
Sevenbridge: The main objective of the implementation in IGEPA Poland was to maximize the effectiveness of marketing activities through the quick access to current information and equipment of the regional advisors with the mobile CRM system. As a result, we have implemented a number of collaboration solutions supporting customer service, the process of bidding and procurement process complaints, control liquidity of contractors, sales reporting, mailing database, scheduling and queuing of requests for special orders and many other ancillary applications supporting the work of Sales Department and overall administration. The implementation of the IGEPA’s CRM system named "CLICK", was preceded by the implementation of the Lotus Notes platform on a national scale. The system has been integrated with existing ERP system MAGFAKT.
IGEPA: All solutions of our implementation of system were designed from the basics. Initially, we used the standard Complete Business CRM application, that we approached individually by adapting it to the specifics of the company and work organization. The important element of cooperation was also two-way communication and a strong commitment to the project. The best recommendation is the fact that the system is "alive", is used and gradually expanded with new modules and functions.
PKiMSA Carboautomatyka S.A. Person responsible for implementation: IT Manager Starting date of implementation: 12.2010. End date of implementation: 02.2011.
Sevenbridge: PKiMSA Carboautomatyka S.A. wanted to replace their current software with a new more effective one –and get rid of paper document workflow, taking into consideration invoice workflow. Another idea was to speed up creation of invoices by particular people in the company’s organizing cells. This could lead to faster delivery of invoices to the Accounts Department and the timely appearance of cost invoices in the existing ERP system. At the beginning of cooperation the customer precisely defined the needs and the working area of the system. After implementation of the range of basic system, the customer asked for one more module for internal processes service. Sevenbridge suggested implementation of the corporate mail platform based on IBM Lotus Notes. The platform contained the following document workflow applications: Front Office Document Workflow, Cost Invoice Workflow, Contracts, Service notifications and Variances.
PKiMSA Carboautomatyka: Thanks to implementation in the Carbo Group it was possible to standardize the workflow of documents and create central register of contracts. Finally paper description of cost invoices managed to finish and it was replaced with e-signature. The goals of implementation were fully achieved and what is more new applications were created (Claims and Variances) that did not appear in the previous project. The need to make them came out only at the last implementation stage. Additional elements of implementation were not a problem for Sevenbridge. Both databases were prepared according to ISO Quality Book and our tips.
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Werner Kenkel Sp. z o.o. Person responsible for implementation: Movement Maintenance Department Coordinator Starting date of implementation: 11.2009. End date of implementation: 01.2010.
Sevenbridge: Werner Kenkel Company produces high-quality corrugated board and packaging. Experience and knowledge of technical sector could not be the only tool for processes management. Effective computer solutions and knowhow should go hand in hand. Interest in optimization of processes that occur in Movement Maintenance and Oil Economy were dictated by improvement of the reliability of machines and production devices in company equipment. To match this customers requirements the model of group work was created. This model requires full involvement in improvement of efficiency and productivity of machines from operators and Movement Maintenance technicians.
WERNER KENKEL: Sevenbridge’s Movement Maintenance System is a tool fully adapted to our needs. All elements and functions of this system are important and together form an integral whole. The implementation of the system translates into reduction in unplanned stoppage and improvement of effectiveness of activities realized in Movement Maintenance area. Very good communication and Sevenbridge’s involvement allowed the implementation group to start the system that fully accomplishes all premises and guidelines.
Powen-Wafapomp S.A.
Person responsible for implementation: IT Director Starting date of implementation: 05.2007.
Sevenbridge: During many years of cooperation with the Group PowenWafapomp we have implemented many system solutions, whose main task was to streamline internal processes and support the ERP system thanks to the quick access to key information. The implementation related to the two locations: Zabrze and Warsaw. Implementation of the various processes carried out on the basis of Sevenbridge standards offered by Lotus Notes, which at the time of implementation were adjusted to the pre-implementation needs. During the cooperation we implemented the following applications: Purchasing process Workflow, Cost invoices workflow, Internal projects, Claims, Contracts Database, E-personnel system and an advanced CRM system integrated with ERP - IFS System. In addition, the solution supporting remote work using mobile devices and many other applications used in the current business.
POWEN: Summing up nearly 6-year collaboration with Sevenbridge, we can confidently say that it was one of our most correct decision in choosing a partner for the important IT projects. Sevenbridge combines high standards of work, thoughtful applications, arranged by consistent work environment with an individual approach to every problem that we wanted to solve. Applications implemented during this time achieved its objectives as well as gained a positive assessment of the users, which indicates their good ergonomics. We sincerely recommend Sevenbridge and its solutions.
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Monier Braas Sp. z o.o.
Person responsible for implementation: IT Manager Implementation dates: continuous cooperation since 2006
Sevenbridge: During long-standing cooperation with Monier Braas Company we worked out a number of individual solutions, starting from the internal processes support, improvement of cost invoices service at a range of scattered locations and integration with existing SAP System, to the implementation of uniform commercial service system for terrain consultants and also for end customers. Every single time the customer had particular premises and clear aims, that’s why we created many applications to answer Monier Braas needs. The future collaboration of our teams is working on a new version of the CRM system, also integrated with the existing SAP system.
MONIER BRAAS: Monier Braas: Sevenbridge Company is our IT partner. In each case solutions were created and modified according to our expectations. Document workflow system significantly shortened the workflow time in the company, while CRM systems and the system for online placing orders improved the processes of sales and customer’s service. Sevenbridge’s systems were implemented in 3 Monier Braas plants in Poland. The implementation of chosen CRM system elements in Russia is also planned.
ACP Pharma S.A.
Person responsible for implementation: Process Excellence and Financial Service Centre Starting date of implementation: 11.2009. End date of implementation: 06.2010.
Sevenbridge: ACP PHARMA GROUP asked us to implement an electronic invoice workflow (cost and investement) with integrated procurement Workflow in all-Poland range. One of the most important requirements was complete integration of the solution with ERP – SAP R3 System and the possibility of working in the scattered structure (multi-plant). The implementation was carried out by an analysis of the cost and investment service process. During a continuous cooperation many additional Lotus Notes applications supporting administrative processes were added. Amongst others: Intranet System, Employees Assessment, Holidays, HR Applications, Trainings, Business Trips, Contracts, OT Documents.
APC PHARMA: Together with Sevenbridge we noticed the possibilities of the improvement of many additional processes that we hadn’t taken into consideration before. Invoices Workflow Tool supporting registration, acceptance, posting and payment control were designed and implemented thinking about coming into being at the same time ACP Centre of Financial Services with registered office in Rzeszów, where currently the costs of the whole Group in electronic version are accounted for.
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IT solutions implementation
consulting dedicated service
In addition to individual projects and as a result of our experience working with customers, we have developed hundreds of ready-made solutions, databases and modules. Particular elements of an application, graphic appearance and colours can be adapted to customer’s needs, according to current databases or guidelines of communication. Illustrated solutions make up a small part of the applications that Sevenbridge can offer.
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8 YEARS ON THE MARKET 16 COUNTRIES
90 REGULAR CUSTOMERS
Mainly large multidepartmental companies.
EXPERIENCE All Sevenbridge’s employees have a minimum of 5 years experience.
FACTS SEVENBRIDGE » Applications based on Lotus Notes technology » Specialist knowledge » Professional consultancy » Data safety » Effective partnership
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SPEED Our fastest implemented document workflow system took exactly 1 month from the date of signing the contract (energy sector, 300 system users). Our projects, including the most complex, with the integration with ERP system, usually last less than 6 months.
1 400 DATABASES
35 000 USERS
The number of all users of our databases.
This is the number of databases we have designed for our customers over the last 8 years. Most of the databases are solutions created to customer’s individual requirements.
Implementations we realized in Europe
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Trusted us
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IT systems tested in practice
SEVENBRIDGE Sp. z o.o. ul. Dulęby 5 40-833 Katowice
Tel./Fax: +48 32 203-23-64 e-mail: biuro@sevenbridge.pl
www.sevenbridge.pl