Client: Project: Version: Element: Job: Date:
United Healthcare Outbound Telemarketing “SignatureValueTM Alliance” Agent Script - Direct UHC #0001 3/25/13
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“Alliance” – SOFT SELL TELEMARKETING SCRIPT OPENING: AGENT:
Hello, (PROSPECT First Name). This is _____________ , on behalf of United Healthcare Insurance … and right now, you can take advantage of an exclusive new group health care plan that gives members access to TOP-TIER doctors –-- AND --- at rates close to what you’re paying now…
PROSPECT:
Answers “YES”: Go to “CLOSER I”; Doesn’t know: Continue TO PART I; Answers “NO”: Continue to “PART I”
PART I: AGENT:
The plan is called SignatureValueTM Alliance, and the thing everyone is raving about is that it lets members see elite doctors and specialists for a remarkably modest rate. Here’s how it works: members visit one of the topdocs in this the network and that doc COLLABORATES with other physicians in the group. Together, they develop the best possible course of action. Patients literally have THE BEST MINDS IN MEDICINE working on their treatment. They receive the highest quality care coordinated by the doctors who know them best. And because the network uses a state-of-the-art information system, docs can access real-time updates about their shared patient. The result is great care at a great price. That’s all anyone wants, right?
PROSPECT:
Positive Response: Go to “CLOSER I”; Neutral/No Response: Continue TO PART II;
Brian Jones. • 8909 South Leavitt • Chicago, IL 60643 • Phone: (773) 480.1023 • Fax: (425) 940.4101 Completed: 11:27 PM