Experts | 2023

EXPERTS

In a close-knit community like Amarillo, you’re never more than one or two degrees of separation from someone who really knows their stuff. We are surrounded by experts in all kinds of subjects, and word-of-mouth is typically how we meet them. In fact, nine out of 10 people are more likely to use a service provider when that person comes recommended by a friend, family member, or their favorite local lifestyle magazine. With that in mind, this special section is dedicated to the local experts who are always available to help. It’s our honor to introduce them to you.

Amarillo National Bank

ADRIAN MEANDER

My specific areas of expertise are: My expertise is in bank operations and branch management, however all of us at Amarillo National Bank are experts in customer service. We do our best to meet our customers’ needs and help them meet their financial milestones and goals—like buying a first car or house, saving for the future or establishing their credit.

How long have you been in business? I’ve been in banking for more than two decades. I started at ANB in 2000 as a teller at our Hillside branch. Now, I work as a Vice President and the Branch Manager for our North Branch, located at 712 N. Taylor St.

What sets ANB apart from its competitors? There are very few bankers in Texas who can say they’ve had the opportunity to work for a financial institution that has been serving its community for more than 130 years. But that’s the reality at ANB. We are family-owned, which means we make fast decisions without all the red tape. And we are known throughout the state for the way we serve customers.

How does your team maintain its knowledge or specialization? My team maintains knowledge and specialization by tapping into the wealth of experience and knowledge at ANB, including training and networking. We have regular training sessions on our products and services. Once you have a solid base of knowledge, the best training is working directly with customers.

What attracts your customers initially? And what brings them back? People in this area really value locally owned businesses, and being the largest family-owned bank in the nation gets attention. Everywhere you go in the city, every business and community member has heard of Amarillo National Bank. That legacy of service and success attracts our customers, and what brings them back are the relationships we build and the attentive customer service they receive from every member of our team.

Why does ANB’s expertise matter in the Texas Panhandle? In the Texas Panhandle, people want to do business with someone they can trust— someone they know on a personal level. In order to work with the people, I believe one needs to live with the people. Decisions at ANB aren’t made on Wall Street but right here in the Texas Panhandle, to benefit the people who live here. It doesn’t get any better than that.

ART RESTORATION Art Restoration by Leah McLain

My specific area of expertise is: I am an art restorer. I clean, repair and restore oil and acrylic paintings. Artwork should be preserved regardless of its monetary worth, especially if it has personal or sentimental value.

Restoration techniques may involve removing layers of dirt or varnish, filling in surface cracks, and retouching damaged areas to match original colors and textures. In some cases, more invasive techniques may be required, such as adding a new canvas lining to address damage or deterioration.

How long have you been in business? I began working in art restoration in Amarillo in 2016 after training with Adele Pruitt, a legendary art restorer in Ukiah, California, and DiAnna Tindell of Tindell Restoration Services. Prior to working in restoration, I painted and created collages, which were sold at Artists Inside Circa 1857 in Baton Rouge as well as various art fairs, including one in conjunction with SXSW in Austin. While at the University of Texas, I studied art history as part of my degree and have had a passion for art ever since.

What sets you apart from your competitors? I get excited every time clients bring in a new piece, and I love seeing the relief and satisfaction they experience when their paintings are whole again. I’m always fascinated by the story of how these paintings ended up in my studio, and I have a deep respect for the original artists who created the work.

What do you enjoy most about your field? I’ve restored a wide range of paintings with historical value by artists such as H.D. Bugbee, Bert Phillips, and several 19th century English painters. Some of my favorite pieces have been sentimental treasures, often painted by a relative. I love hearing the stories of the artists and what they mean to the family members who entrust me to preserve their paintings for generations to come. It’s a privilege to trace over the same brushstrokes an artist made long ago.

How do you maintain your knowledge or specialization? I have a good resource library and a community of experts I consult when I encounter something challenging. Every painting has different properties and sometimes there are big surprises like unusual materials used for the painting. I keep extensive notes on every project and with each new piece I gain knowledge that helps me with future work.

What attracts your clients initially? And what brings them back? When working with clients, I make every effort to communicate with them clearly so they know what to expect. I provide free estimates and my price will never exceed the amount quoted.

Why does your expertise matter in the Texas Panhandle? Amarillo natives have always had a strong appreciation for beautiful art, but our climate can be hard on it. Artwork without obvious structural or surface damage can benefit from a thorough cleaning and fresh application of varnish. Any painting exposed to cigarette smoke or dust (hello, West Texas) needs a periodic cleaning to prevent long-term damage. Art restoration services are an important way to preserve and protect our cultural heritage and ensure that future generations can continue to appreciate the beauty and historical significance of our art.

BUSINESS CONSULTANT Canyon Rim Consulting

Our specific area of expertise is: Canyon Rim Consulting specializes in delivering end-to-end IT management services. From expert software recommendations to seamless implementation, we provide complete solutions tailored to your needs. Trust us for strategic IT planning, efficient ERP and CRM system implementation, seamless data integration, and customized development, ensuring your success in the digital landscape.

How long have you been in business? Two years.

What sets Canyon Rim Consulting apart from its competitors? We gained invaluable experience building world-class business systems on a macro scale at Merrick Pet Care. Through this incredible process, we honed our expertise in crafting innovative and scalable business solutions that not only adapted to the company’s ever-evolving needs, but also consistently exceeded industry standards. We understand firsthand the intricacies and challenges businesses face in growth and expansion. However, every organization is unique and there’s no one-size-fits-all approach to success.

What do you enjoy most about your field? What truly ignites our passion is the human element of the work. We get immense fulfillment from interacting with clients, understanding their aspirations, and witnessing their “aha” moments when they see the potential of a tailored technology solution. Helping businesses reach their full potential and thrive in today’s competitive landscape is what drives us every day. We relish the chance to dive into the intricacies of their operations, to understand their pain points, and to envision transformative solutions that can elevate their entire business.

How does your team maintain its knowledge or specialization? Continuous learning is ingrained in our team’s culture. We encourage knowledge sharing among team members, organize regular workshops and brainstorming sessions to exchange ideas, and stay informed about industry trends.

Our partnership with NetSuite empowers us to deliver exceptional results to our clients. By maintaining that knowledge and specialization we can always offer cutting-edge solutions that align with our clients’ unique needs and drive their success. As a result, our team remains a trusted partner for businesses seeking comprehensive NetSuite implementations and expert consultancy services.

What attracts your clients initially? And what brings them back? When clients first engage with us, they are captivated by our ability to quickly grasp the complexities of their operations and offer insightful solutions tailored to their unique requirements. We identify inefficiencies and opportunities for improvement, empowering businesses to optimize their processes, reduce costs, and enhance overall performance.

Our clients consistently return to us because we deliver tangible results. The solutions we implement not only resolve their immediate challenges, but also position them for sustainable growth and success in the long run.

Why does your expertise matter in the Texas Panhandle?

Building strong business foundations in this region has a profound impact. It contributes to the growth and prosperity of not only individual enterprises, but also the entire community— and ultimately, the future of all Texans. A sustainable future for all Texans is at the heart of our mission. Strong businesses lay the groundwork for long-term prosperity and stability, benefiting current and future generations.

Mariner Wealth Advisors

SUZANNE WHEELER

How long have you been in business? I have enjoyed working in the financial services area since 1997, when I co-founded a registered investment advisory firm in Tulsa, Oklahoma. My colleagues and I had a passion for helping clients achieve their goals by providing investment and planning advice. In 1997, the financial service area in Tulsa was dominated by broker-dealer relationships and men. We wanted to see change in both areas. We later joined Mariner Wealth Advisors in 2012.

What sets Mariner Wealth Advisors apart from its competitors? At Mariner Wealth Advisors, our in-house teams, including estate planning, trust services, insurance, retirement solutions and investment management, collaborate with our wealth advisors to create coordinated wealth plans for clients. We limit the number of clients per advisor to provide clients with a personalized experience. Our mission is to put our clients’ interests first in everything we do. We also believe in caring about the communities where we live and work. That’s why we created the associate-led Mariner Foundation, offering grants to families and children in need.

What attracts your clients initially? And what brings them back? Most clients come to us to assist them with their portfolio allocation and investment/financial planning needs, but there are many other services we provide to our clients, such as cash flow planning, insurance analysis, estate planning review by our advisors, as well as our in-house estate planning attorneys, tax planning and wealth transfer planning. We can also provide family office services and business succession and valuation planning.

How does your team maintain its knowledge or specialization? I attend several conferences throughout the year to maintain designations, and Mariner has a dedicated team to provide online, in-person and webinar training on a weekly basis. If you think you have learned it all, you are mistaken. I continue learning everyday through the areas mentioned above, as well as from colleagues and fellow business leaders.

What do you enjoy most about your field? I love people and the thought of helping them navigate from accumulation to financial independence, where they can enjoy retirement and create memories along the way. I enjoy collaborating with our clients through building their careers and families to traumatic transitions, such as divorce or loss of a loved one, and working with them emotionally, not just in a technical form. Seeing clients through successes and challenges fills my heart with gratitude.

Why does your expertise matter in the Texas Panhandle? A common misconception in wealth advice is you can do it on your own. I was blessed to have a mentor early in my career that pushed me to do my best, be my best, and continue growing and learning with a team. While many feel they can perform the full scope of services on their own, I feel a team approach is better for professionals. Having a second eye on all decisions is something all clients deserve, and clients appreciate when someone is available and ready to meet their needs, rather than waiting for their advisor to return to the office.

FAMILY MEDICINE Northwest Physicians Group

KOLEY PACK, M.D.

My specific area of expertise is: I am a board-certified family medicine physician, originally from Spearman, who is focused on the health care of the entire family, from newborn to mature adults.

How long has the Care Center been in business? The Northwest Physicians Group Primary Care Center opened in 2022, but I personally have been practicing for many years.

What sets you apart from your competitors? I enjoy the patient-physician relationship and the shared decisionmaking process. My patients and I get to have a conversation about the best approach for their health. This allows patients to have some autonomy in their care and some responsibility in it, too. When you are my patient, I see you, but most importantly if you need to be seen immediately, I also have a team of board-certified physicians available to see you at the clinic.

What do you enjoy most about your field? I enjoy my young patients and watching them take their first steps, then become teenagers, and grow into young adults. I love that I get to visit each patient room and see a young mom, then in the next room, a grandmother.

How does your team maintain its knowledge or specialization? Medicine is one of the most important fields where maintaining information about current technologies and medications is critical.

What attracts your clients initially? And what brings them back? Patients often begin their journey when they are ill. Once we have a chance to establish a relationship, they come back to discuss other issues or get an annual checkup to make sure everything is going well. Catching up on my patient’s lives is the best part. Did they have a new baby or get a new job? These questions are helpful and lead to open discussions about their health.

Why does your expertise matter in the Texas Panhandle? Studies show that many people in the Texas Panhandle do not have adequate access to care. I wanted to meet that demand by becoming a physician who allows friends and neighbors access to good health care services while keeping them close to home.

SEAN ANDERSON, M.D.

My specific area of expertise is: I am a board-certified Family Medicine physician practicing with Northwest Physicians Group.

How long has the Care Center been in business? The Northwest Physicians Group Primary Care Center opened in 2022, but I have been practicing for many years.

What sets you apart from your competitors? I tend to get to know patients on a personal level. I enjoy bringing some humor because I believe that laughter is the best medicine.

What do you enjoy most about your field? I enjoy getting to know my patients and that they get to know me as well. I truly enjoy the uniqueness of every interaction.

How does your team maintain its knowledge or specialization? I do research and talk to my colleagues about the latest in medicine. Today’s health care is ever-changing and that is what makes it exciting.

What attracts your clients initially? And what brings them back? I work hard to earn the trust of my patients so they feel comfortable to tell me anything. They know everything I recommend is for their best interest.

Every new doorway is a new patient, and every old patient is a new interaction.

Why does your expertise matter in the Texas Panhandle?

Much of our community is not aware of the importance of having a doctor who knows your medical history. Although you may not be someone who needs a doctor very often, it is important to establish with a doctor who understands your family’s medical history and how it might impact your future. In the Panhandle it is said that we live in a “physician desert” and I want to be sure I am bringing a solution to this crisis.

Glass Doctor of Amarillo

Our specific areas of expertise are: We offer auto, home and business glass repair and replacement services, as well as window tinting, headlight restoration and custom shower doors.

How long have you been in business? Wayne and Edythe Robinson opened Wayne’s Quality Auto Glass in December 1986, and bought the local Glass Doctor Franchise in 2006 to expand their business from auto glass into a full-service glass shop.

What sets Glass Doctor apart from its competitors? We always hope the service we offer our customers sets us apart! We offer a 12-month guarantee on all our windshield replacements, which includes free rock repair for one year. We recently purchased equipment to manufacture our own insulated glass units, so instead of a two- to three-week lead time, we can take care of our customers much sooner.

What do you enjoy most about your field? Helping our customers is what we enjoy most! Most of our customers have had something bad happen—a broken windshield, broken glass, vandalism—and we are able to help take care of them. When they are remodeling a bathroom or building a home, we get to help with a custom shower door, mirrors, or cabinet glass.

How does your team maintain its knowledge or specialization? The glass industry is always changing, so we do our best to keep up with technology and make sure our techs are trained on the newest techniques. Almost every new vehicle comes equipped with cameras and sensors. Most are in the windshield. These have to be recalibrated, and we are trained and able to take care of recalibrating new vehicles.

What attracts your customers initially? And what brings them back? All the services we offer are what initially bring customers to us, but what brings them back is our customer service! We have the best employees. They do an amazing job of taking care of our customers’ needs and treating them like family. We are a local, family-owned business and we hope that comes through in everything we do.

Why does Glass Doctor’s expertise matter in the Texas Panhandle? We serve most of the Texas Panhandle. This summer, that mattered when storms hit several small towns in the Panhandle. We were able to send technicians to Perryton, Pampa and other communities. We love the Panhandle and have loved watching everyone come together when other communities were trying to pick up the pieces. 2515 BRITAIN

COSMETIC DENTISTRY Windmill Dental

How long have you been in business? My wife and I opened Windmill Dental in 2019 as a private, start-up dental office.

What sets Windmill Dental apart from its competitors? There is something special about the western way of life. Growing up on my family’s cattle ranch in New Mexico, I learned to wake before the sun rose. I understood that the animals needed to be cared for before myself, that helping a neighbor was second nature, and working hard until the job was completed was the only way to do something. The beauty of the western lifestyle is reflected within Windmill Dental. Windmill Dental is also always on the leading side of technology and patient care.

What do you enjoy most about your field? I receive the most enjoyment in life through spending time with my wife and three kids. Being a practice owner and dentist is fantastic because it allows me the privilege of time. Coaching their sports teams, going to school programs, and being a big part of their lives is the biggest joy I can get out of life—dentistry and Windmill Dental allow this. My second favorite is a new smile reveal, something that cosmetic dentistry at Windmill Dental specializes in. The look on a patient’s face when a big case is completed and they see their new smile in the mirror for the first time—that is a great feeling.

How does your team maintain its knowledge or specialization? We have a consistent drive to always improve. It is something that can be felt when you walk into Windmill Dental. The office has a culture of trying to be the best. This is something that requires education, training and accountability. Every year, our team goes to multiple continuing education courses, learning skills that help better serve our fantastic patient base. We put this into action, because at Windmill Dental, we want our patients to expect the best technology and treatment. The only way we continue to hold this expectation is to continue to grow.

What attracts your clients initially? And what brings them back? When Windmill Dental started, my wife and I would gather the kids every evening and walk neighborhoods, knock on doors, and introduce ourselves. Every morning, we would go to different businesses and bring doughnuts with business cards. Now, Windmill Dental is an award-winning, highly sought-after dental practice with the latest and greatest technology. We are a highly-skilled team and have a mission to create relationships with our patients built on trust and friendly Texas small-town feel.

Why does Windmill Dental’s expertise matter in the Texas Panhandle? Cosmetic dentistry at Windmill Dental is there to revive a smile that has been lost over the years. It can also help fix any trauma that has occurred to restore a smile to its natural beauty. Windmill Dental utilizes cutting-edge technology and advanced knowledge to diagnose and develop a plan that matches the patient’s vision. Once completed, this ideal smile is delivered and the impact on both physical and mental health is indescribable. Not only does this service help improve self-confidence and happiness with one’s own appearance, but it can also improve oral health and, in trauma cases, restore teeth to their best form.

Casey Carpet One Floor & Home

Our specific area of expertise is: We specialize in floor-covering materials and installation for residential and commercial applications.

How long have you been in business? Our grandfather, Larry Doyle, opened for business in 1947 in Lubbock. He opened our Amarillo location shortly thereafter, in 1949. We are the longest operating flooring company in the Texas Panhandle and still family-owned after 76 years!

What sets Casey Carpet One apart from its competitors? We have a beautiful showroom, full of the latest products and designs. We have expert salespeople focused on making sure customers experience top-notch service. But what sets us apart most of all is our 76 years of serving the Texas Panhandle. A lot has changed over those 76 years: Tape measures have been replaced with laser distometers; hand-sketched drawings on paper have been replaced with CAD drawings on an iPad. But our everyday values of honesty, integrity and gratitude for our customers haven’t changed. We are grateful to the community for keeping us around this long.

What do you enjoy most about your field? We love the relationships we get to build with our customers. What we do is unlike any other sales transaction. When we work in someone’s home, we’re in their bedrooms, bathrooms and closets. These are intimate spaces, usually reserved for family alone. Our customers show us tremendous trust by inviting us into their lives, and we don’t take that lightly.

Because of that, by the end of the job, we have genuine friendships with our clients that produce long-lasting business relationships.

How does your team maintain its knowledge or specialization? We have THE most professional sales team in our industry! We work closely with our vendors to stay up to date on the latest products and technology. Whether you come into our showroom to remodel a bathroom or build a new home, you will get an extremely knowledgeable salesperson whose number-one concern is making sure you find a product that is right for the application and that will make you glad you decided to do business with Casey Carpet One.

What attracts your clients initially? And what brings them back? Our clients know the value of working with a family-owned business that’s been around for 76 years. We treat people the way we want to be treated, and we do what we say we’re going to do. When we mess up, we fix it. People in the Panhandle value our ethics and come back to see us because they feel safe buying from us.

Why does Casey Carpet One’s expertise matter in the Texas Panhandle? We joke that “everyone’s a customer.” Whether it’s a home or business, everyone needs flooring at some point along the way. We hope you choose Casey Carpet One for your next project. Come experience a level of customer service that you didn’t know existed in the floor-covering industry!

LPT CPAs + Advisors

PLLC

Our specific areas of expertise are: At LPT, we thrive by helping clients in a variety of industries—including construction, energy, law, health care, real estate, and agriculture—deal with complex tax, business, and accounting issues. Perhaps most importantly, we help them navigate the rapid and continual changes in all of these categories. While reporting and compliance are important elements of our work, we are passionate about coaching and planning with clients.

How long have you been in business? Rooted in the Texas Panhandle, we have offered a full suite of accounting, tax and advisory services since 1996. We are excited to be celebrating our 27th anniversary.

What sets LPT CPAs apart from its competitors? We believe that true financial success requires more than just doing taxes. Ultimately, our success is tied to our clients’ success. We measure our achievements based on the positive outcomes and tangible results we deliver for our clients, helping them meet their financial goals, and thrive in their respective industries.

What do you enjoy most about your field? Watching our clients succeed is one of the most gratifying aspects of the profession, whether it’s helping a business flourish or guiding individuals to protect and preserve wealth. Being a part of our clients’ multi-generational success journey is incredibly fulfilling.

How does your team maintain its knowledge or specialization? CPAs are required to earn 40 hours of continuing education annually. Frankly, keeping up requires much more than meeting those requirements. There are myriad sources for training and information, but sometimes the best option is walking down the hall to a colleague’s office.

What attracts your clients initially? And what brings them back?

Most new clients learn about LPT via a referral from an existing client or colleague. We are greatly honored by these referrals and seek to earn them. New clients have typically heard about our reputation, expertise and personalized service. Often, a client chooses us for a simple reason— like our reputation for responsiveness via phone, email or text. Every day, we strive to deliver exceptional value to our clients by offering trustworthiness and proactive support.

Why does LPT CPAs’ expertise matter in the Texas Panhandle? The Texas Panhandle is our home, and we are here to stay. Our local expertise enables individuals and businesses to address their financial challenges effectively, make informed decisions, and thrive in the region’s unique economic environment.

(L-R) SAM LOVELADY, JOHNNY TERRA, AND TERRY PRUIETT

FirstBank Southwest

MATT MATHIAS, AMARILLO MARKET PRESIDENT

Our specific area of expertise is: At FirstBank Southwest, our passion is providing the highest level of customer service. Banking is a commodity, so the only difference is how a bank makes you feel. Therefore, we strive to make our customers feel appreciated and respected.

How long have you been in business? This year we’re celebrating 116 years of being a local community bank.

What sets FirstBank Southwest apart from its competitors?

We’re all fortunate, as a community, to have some great local community banks in Amarillo. I believe what makes us different is our commitment to the Panhandle. While other banks are distracted elsewhere, we are focusing here on our own community. We interact personally with the customer to provide the best possible commercial banking experience, including commercial loans and lines of credit.

What do you enjoy most about your field? Offering commercial banking services is a great profession. We get to learn about and help

grow different industries in The Panhandle. There’s absolutely never a dull moment.

How does your team maintain its knowledge or specialization? We live our jobs all day, every day. So, whether we’re at work, church, or the grocery store, we are living our bank values: Faith. Family. Bank.

What attracts your customers initially? And what brings them back? Our customers are very loyal because we show them that their relationship means something to us as an organization. Being a relatively small bank has its advantages in that we take the time to really know our customers.

Why does FirstBank Southwest’s expertise matter in the Texas Panhandle? Our expertise is relationships, and the Panhandle is one of the most relationship-centric communities we’ve ever seen. Because of that, the people here can spot a fraud a mile away. So, if you don’t genuinely care about this community, you won’t last long.

LEFT TO RIGHT: MARIO BRISENO; STEVE BOWEN; JAMES WELLS; RUSSELL LAW; MATT MATHIAS; GREG GRAHAM; JIM BRYAN; DUSTIN HANSEN; TAYLOR LIGHTSEY

Michelle and Andy Justus

Our specific area of expertise is: We thrive at helping buyers and sellers navigate the local market to get the best results possible. Our primary focus is on residential real estate and investment properties. How long have you been in business? Combined, we have more than two decades of experience in real estate. Michelle got her license in 2005, and Andy jumped into the profession in 2015. Together, we form a great husband-and-wife team, fueled by our shared love for real estate and achieving remarkable results for our clients.

What sets you apart from your competitors? For us, it’s not about a transaction, it’s about building relationships. We excel at helping our buyers and sellers through every step of the process, including working with banks, title companies, insurance agents and contractors. Our goal is to provide quality service and expert negotiating, which leads to repeat clients and referrals.

What do you enjoy most about your field? At our very core, we love people. We believe our real estate work provides an avenue for us to be able to bless our friends and family. It also helps that we really love looking at homes. It’s the best of both worlds.

How does your team maintain its knowledge or specialization? It’s about staying connected. We actively collaborate with numerous professionals in the real estate market, which presents us with a constant stream of problem-solving opportunities and valuable learning experiences.

What attracts your clients initially? And what brings them back? We strive to create positive experiences for our clients, fostering an environment where they not only feel satisfied with our services, but also genuinely enjoy working with us. By forging authentic connections, we hope our clients will feel compelled to share their positive experiences with others.

Why does your expertise matter in the Texas Panhandle? In our local area, relationships are paramount. Both of us have deep roots in Amarillo, having been born and raised here, and we have dedicated decades to nurturing connections within the community on the High Plains. This region is not just a place of business for us; it is our home. Our clients are our neighbors, our friends, and our family. By leveraging our local expertise and relationships, we strive to deliver exceptional service and guidance, helping our clients navigate the unique landscape of the Amarillo real estate market.

Education Credit Union

MELISSA GUTIERREZ DIRECTOR OF RETAIL OPERATIONS

My specific area of expertise is: Member Services and Branch Operations. Our line of work is member experience and thorough knowledge of our products and services. I assist the teams to ensure they have the skills and knowledge they need to serve our membership to their fullest capabilities. I enjoy helping our teams discover their talents and developing them to be the future leaders of our organization.

How long has ECU been in business? ECU has been around for 88 years and I have been here for 14 years.

What sets ECU apart from its competitors? Education Credit Union prides itself on helping our community Learn More to live their most fulfilling lives. We offer a wide variety of products and services that span our members’ entire lives. We can teach our youngest members the importance of developing smart savings skills, and help our members reach the next level of car ownership or a mortgage loan. We also offer services for those members who need financial counseling, free of charge, to help them get back on track to financial prosperity.

What do you enjoy most about your field? Helping people. I am proud of ECU’s community involvement and investment in growing the Texas Panhandle. Our team searches for the best products and services, and is always ready to lend a helping hand.

How does your team maintain its knowledge or specialization? Education is the core of who we are. We have ongoing developmental training for our teams and believe in transparency and helping our team understand the “why” behind everything we do. Building the next generation’s leaders is vital to our organizational growth and continuing our mission.

What attracts your members initially? And what brings them back? Our products, services and rates are a driving force to engage members to do business with ECU. Our friendliness and caring nature bring our members back to us time and time again. We appreciate our membership trusting us to help them through all the stages of their financial journey.

Why does ECU’s expertise matter in the Texas Panhandle? We put people first and want to make a lasting impression on the lives of the great people of our community. ECU strives to empower people of all ages through financial education. Our membership is open to anyone who lives, works or worships within 10 miles of any of our branches. Our recent partnership with H&H Federal Credit Union in Borger and Stinnett allows us to reach an even larger area. We look forward to serving these communities and making a lasting impact. 806.358.7777

PRIVATE SCHOOL/ COLLEGE PREP Ascension Academy

Our specific area of expertise is: We maximize the potential of each of our students in grades 6 to 12 for success as scholars, artists, athletes and leaders. At Ascension, students learn and master the tools and skills to become confident, collaborative lifelong learners who are prepared for success in college and in life.

How long has Ascension been in business? Ascension Academy began as the shared vision of a group of concerned parents and educators in the 1990s. They recognized the need for an independent secondary school that would provide a safe, nurturing, faith-respecting and academically challenging environment for young people in Amarillo and the surrounding areas. The Ascension Academy Board of Regents welcomed the school’s first group of students in September 2000. In August 2006, Ascension Academy moved into its permanent facility off Soncy Road.

What sets Ascension apart from its competitors? We have a dedicated group of faculty and staff who support our diverse student body, who range across social and economic status, athletic ability, artistic expression and academic skill. An Ascension student has the opportunity to be involved in everything that Ascension has to offer. Students can explore and discover their passions by participating in a variety of fine arts, being part of an athletic team, serving in leadership groups, competing in academic and STEM competitions, and so much more. We also have a dedicated College Guidance Counselor to help older students identify the best fit for their college career and coach them to maximize scholarship opportunities, internships and dualcredit programs.

What do you enjoy most about your field? We enjoy watching our students mature and grow from the first day they arrive on campus to the day they graduate. It is our honor and joy to work with prospective students and their families as they begin their journey with Ascension. We celebrate each student as they develop their unique gifts and talents, and then watch them head off to college as confident young people ready to conquer the world. It’s truly a rewarding experience.

What attracts your students initially? And what brings them back? Parents entrust their children’s education to us for a number of reasons. At Ascension, you’ll find a close-knit community that recognizes each student’s individual gifts and talents. Small class sizes provide a more individualized learning experience in a top-tier, success-proven college preparatory program. We also offer customized tuition plans to help make an Ascension education affordable for families of every financial profile.

Why does Ascension Academy’s expertise matter in the Texas Panhandle? We are the only true college preparatory school in our area. An Ascension education is an investment in your child’s future. Our graduates receive thousands of dollars of meritbased scholarships to jump-start their college careers and often begin college with 1-2 years of college courses already completed. Our alumni then have the opportunity to leverage time and money for early graduation or a headstart on an advanced degree. It is our hope that Ascension graduates bring the knowledge and expertise that they have gained in college back to the Panhandle’s professional industries, to benefit the entire community.

Street Volkswagen of Amarillo

Our specific area of expertise is: We are Amarillo’s one-stop automotive dealer. We search for industry innovations we can bring here and offer our customers and community.

How long have you been in business? Ten years! We are excited to celebrate 10 amazing years in the Texas Panhandle. We opened in 2013, and spent two years at a temporary location off 45th and Georgia. It taught us to think outside the box. One of our favorite events is our Calling All Slug Bugs Car Show and this year’s event, on September 16, is our tenth annual. We’ll have more than 100 classic Volkswagen cars and thousands of spectators will visit.

What sets Street VW apart from its competitors? We put our community, customers and employees first because we wouldn’t be in business without them. We take our jobs seriously. We aren’t just selling or working on vehicles. We are creating positive and lasting experiences with each individual who visits us.

What do you enjoy most about your field? We can all honestly say we enjoy coming to work every day. We also love our commitment to the community. It’s a great feeling when people stop us and say, “Thank you for supporting the organization that I am passionate about.”

How does your team maintain its knowledge or specialization?

We are proud members of the Amarillo Chapter of the American Advertising Federation. We have been members for several years, because our Marketing Department learns so much from its programs and other club members. We are excited to attend the Digital Dealer Conference this fall, where we’ll talk about our success these past 10 years.

What attracts your customers initially? And what brings them back?

They know we are honest and will do anything to help with their automotive needs. But more than that, it’s about being present for anyone who needs us. When our community calls, we are there to answer.

Why does Street VW’s expertise matter in the Texas Panhandle?

Everything we do is focused on giving our customers the best experience possible. Whether it’s taking a picture of each customer with their vehicle and posting it on social media, or going “old school” and mailing them a calendar, customers love it all. At the end of the day, we are in the people business and we love every moment of it.

GM JOHN LUCIANO AND MARKETING & PUBLIC RELATIONS DIRECTOR DAVID MERAZ

Good Dog Pet Ranch

Our specific area of expertise is: Good Dog Pet Ranch is a lodging, day care and training facility in Amarillo, Texas, for dogs of all ages, sizes and breeds.

How long have you been in business? We opened our doors in June 2019, after years of preparation and planning. Owner Jim J. Brewer is known for training and breeding Labrador retrievers and English cocker spaniels. His love for dogs is at the heart of Good Dog Pet Ranch.

What sets Good Dog Pet Ranch apart from its competitors? At Good Dog, we’re focused on providing a healthy, happy environment for all the dogs in our care. We have several large play yards and make sure every dog—whether with us for lodging, day care or training—gets plenty of outdoor activity and one-on-one attention.

When approved by the dog owner, we assign new dogs to a play group based on size and temperament. We find them friends to play with as we get to know them. Our day care dogs, who come every day, develop best friends over time, and their interactions are pretty adorable to watch.

The owners of the dogs we care for are just as important to us as their pets, and we want those owners to feel reassured their dogs are receiving the best care. As part of our service, we provide free daily report cards to all pet parents via email or text, with photos of their dogs having fun at Good Dog.

What do you enjoy most about your field? We love dogs and taking care of them. Providing a safe, clean, happy environment for them and reassurance for their owners is our daily goal. We take great pride in seeing a shy or timid dog become part of the family, running and playing with new friends while his owners are away.

How does your team maintain its knowledge or specialization? We reinforce our team’s knowledge of animal care through training. Our team is motivated by their love and appreciation for dogs. The work can be demanding but the wagging tails let us know when we’ve done our jobs well.

What attracts your customers initially? And what brings them back? New customers often tell us they heard about us from a friend or family member. We appreciate new clients and know their dogs will tell them whether they like staying with us. Repeat customers say their dogs get excited as their cars approach, realizing they’re going to Good Dog to play and see friends.

Why does Good Dog’s expertise matter in the Texas Panhandle? West Texans love family, friends and their dogs. Leaving them is never easy, so having a fun place to take your dogs while you’re out of town or at work is reassuring for everyone. Good Dog Pet Ranch was designed from the ground up with West Texas values by people who love dogs.

Gaut Whittenburg Emerson

Our specific area of expertise is: Our company focus is commercial real estate, including land, retail, office, multi-family and industrial—both sales and leasing. My primary focus includes land sales/development and industrial sales/leasing. In 2022, I completed more than $30,000,000 in land sales, including three high-density residential developments from 150 acres to 550 acres. I also completed a 15-acre sale west of Sam’s Club on I-40 for a future 100,000-square-foot medical center.

How long has GWE been in business? Our firm has been in business in Amarillo since 1899, and I have been with the group for 24 years.

What sets GWE apart from its competitors? As a company, we have the largest staff in the area completely dedicated to commercial sales, leasing and management, which is a major advantage. Being in commercial real estate for more than 24 years, I strive to remain focused on developing lasting relationships with my customer base, while keeping their long-term objectives as well as the city’s growth plans in mind with each project.

What do you enjoy most about your field? Our profession allows us to work with virtually every type of business, and we interact with individuals and companies both locally and from around the country. It’s especially satisfying to assist in bringing new businesses and services to Amarillo and seeing them succeed and prosper. Helping Amarillo grow, expand and improve is our primary mission statement and our staff finds it very rewarding to be a part of the growth of Amarillo and the Panhandle!

How does your team maintain its knowledge or specialization? Staying active in the market keeps us sharp. Our industry changes daily, so we must keep up with national trends that will have an effect on our trade. We attend regional and national trade conferences, and stay current on the Texas Real Estate Commission’s evolving curriculum and expanding state regulations. Also, many of our team members have trade designations specific to their specialties, including CCIM (Certified Commercial Investment Member) and SIOR (Society of Industrial and Office REALTORS).

What attracts your clients initially? Our 120 years in business have enabled us to develop and retain a large client base. We have had a majority market share of listings for the past 15 to 20 years, which creates brand recognition. We stay active with Amarillo city leaders, economic development organizations, regional developers and banking institutions, keeping us in the loop for new commercial activity in the area.

What brings your clients back? We provide professional, personalized service with results-based goals, and push our group to create long-lasting relationships.

Why does your expertise matter in the Texas Panhandle? Being a lifelong resident of the Texas Panhandle and in the commercial real estate business for almost a quarter century, I have been able to help our area grow strategically by keeping a close eye on the needs of our community.

BO WULFMAN, CCIM

Our specific area of expertise is: We offer comprehensive, clientcentered legal services across a wide variety of practice areas, including business and commercial disputes, wind, water, taxation, wealth planning and probate, real estate, agribusiness, labor and employment, appellate law, bankruptcy and creditor’s rights, family law, securities, nonprofits, governmental entities, commercial, industrial, and more.

How long has Sprouse been in business? Since its founding in 1990, Sprouse has grown to include more than 40 attorneys with offices in Amarillo, Austin, Dalhart, and Victoria, Texas, serving clients across the country.

What sets Sprouse apart from its competitors? Sprouse is equipped to help clients with any legal issue. Our attorneys are here to guide them in major life decisions, from setting up a new business entity to helping make educated decisions regarding their last will and testament. We are dedicated to helping our clients find solutions.

What do you enjoy most about your field? The most rewarding aspect of practicing law is the people. Building relationships that start out as attorney-client and end up becoming lifelong friendships is one of the most rewarding aspects of being an Amarillo attorney. Our community works to support local businesses and support each other.

How does your team maintain its knowledge or specialization? We support our attorneys and staff in exploring educational

Sprouse Shrader Smith PLLC

opportunities. Internal practice group meetings to discuss changes in the law or prospective concerns on the horizon—as well as Continuing Legal Education (CLE), seminars, and conferences pertaining to client industries—all assist our group to become better, more well-equipped attorneys.

What attracts your clients initially? And what brings them back? Our firm believes in spoiling the client. We continue to expand our services through experienced attorneys and staff who share the firm’s dedication to providing effective legal services to clients. Applying their wide-ranging services and multi-disciplinary knowledge, our lawyers continue the Sprouse Shrader Smith tradition of excellence through leadership in various bar associations and professional organizations. Our members, associates, and staff contribute their time, knowledge, and talent to the community by serving a variety of nonprofit and civic organizations.

Why does Sprouse Shrader Smith’s expertise matter in the Texas Panhandle? We are knowledgeable in the areas that affect our local economies as well as the day-to-day lives of individuals. The capacity to provide assistance in a way that makes people feel safe and heard is one of the core components of Texas Panhandle values. Whether they are a CEO, a cowboy, a banker, a mother, or a friend, that is our aim.

Leslie Massey Farmers Insurance

My specific area of expertise is: My agency helps clients with auto, home, life and business insurance. We design plans with protecting our clients in mind so that they can navigate the uncertainties of life with greater confidence, knowing they have a safety net to fall back on in time of need.

How long have you been in business? 14 years

What sets you apart from your competitors? We are local and committed to the community. When you need to make a claim or ask a coverage question, we’re available and ready to help. We take the time to explain policies to our clients so they can make informed decisions about their insurance coverage. We are also very hands-on during the claims process.

What do you enjoy most about your field? I love getting to know my clients. In this industry, we are able to celebrate with them in good times and provide support in the bad times.

How do you maintain your knowledge or specialization?

In the insurance industry, experience is the best teacher. Things are always changing, so keeping up with product training as new policies are rolled out is very important, as well as attending seminars and conferences. Keeping up with insurance industry trends is a must so we can help our clients understand the latest happenings.

What attracts your clients initially? And what brings them back? We are friendly and genuinely care about our clients. Insurance is still a “who do you use?” kind of business, and people trust recommendations from their friends and family. We do our best to provide the kind of personal service that will result in a recommendation.

Why does your expertise matter in the Texas Panhandle? Having good insurance protection is important anywhere in the country. My agency is successful in the Texas Panhandle because we take the time to explain coverage and get to know our clients. We also look for ways to help our community and that resonates with local people.

SERVICE EXPERIENCE Street Toyota

JASON REED PARTS AND SERVICE DIRECTOR

My specific area of expertise is: I oversee the Parts and Service Departments at Street Toyota. We specialize in vehicle maintenance, repairs and helping customers make decisions about the needs of their vehicles. This could include routine maintenance or unexpected mechanical problems.

How long have you been in business? 15 years

What sets Street Toyota apart from its competitors? Street Toyota is proud to serve our community. We strive to build a long-term relationship with each and every customer. Their voice matters to us, good or bad. We appreciate feedback, as it allows us to grow in areas we have fallen short, or to know when we have gone above and beyond. In addition, we stay up to date with Toyota products and continuously grow to be competitive in the local market.

What do you enjoy most about your field? Getting to meet and know my customers, while also helping them resolve their vehicle’s issues.

How does your team maintain its knowledge or specialization? Our team goes through continuous education with Toyota. Parts and Service employees attend both web-based and in-person training annually in order to maintain their certifications.

What attracts your customers initially? And what brings them back? Our wide variety of products initially attract our customers. Our exceptional customer service and ability to take care of our customers’ vehicle needs efficiently, precisely and as cost effectively as possible keeps them coming back.

Why does Street Toyota’s expertise matter in the Texas Panhandle? The Texas Panhandle has a diverse range of vehicle and transportation needs. I want our community to know that Street Toyota is always there for them when their unique vehicle requires attention, and that we can be a trusted resource for them.

JEWELER Barnes Jewelry

Our specific areas of expertise are: We provide a full range of service for jewelry customers, unmatched knowledge and expertise, competitive pricing and value, and the best quality products. We understand the local market and the specific preferences and tastes of customers in the Texas Panhandle.

How long have you been in business? Mr. Barnes opened the original store in 1956. After Mr. Barnes passed away, his son moved the store in 2006 from Wolflin Village to its current location on Westgate Parkway. Barnes Jewelry has been in operation for more than 67 years.

What sets Barnes Jewelry apart from its competitors? Our longevity and experience. Barnes Jewelry has been serving the Texas Panhandle since 1956, which demonstrates our long-standing commitment to the community. With more than six decades of experience, we have built a strong reputation and gained extensive knowledge in the jewelry industry. Barnes Jewelry values its clients and strives to provide exceptional customer service. Our love for our clients is evident in our dedication to meeting their needs and ensuring a positive and personalized experience. Barnes Jewelry prides itself on maintaining the highest level of integrity in our business practices. We also have an in-house jeweler, which allows us to offer one-of-a-kind pieces that reflect a customer’s individual style and preferences.

What do you enjoy most about your field? It doesn’t matter if it’s an engagement, birthday, anniversary, or even finding out someone is cancer-free, we love to help “celebrate your moments.” The relationships we’ve built are very special to us and we treasure each and every one.

How does your team maintain its knowledge or specialization?

Barnes Jewelry maintains membership with The American Gem

Society, an esteemed organization that promotes ethical practices and high standards in the jewelry industry. This membership helps our team stay informed about the industry’s latest trends, technologies, and ethical guidelines. We encourage our team members to obtain GIA certifications, which provide in-depth knowledge about gemstones, diamonds, jewelry design, and grading techniques. They also attend conferences to learn from industry experts, gain insights into emerging trends, and expand their knowledge base. Barnes conducts internal training programs covering various topics, including new jewelry design techniques, gemstone identification, customer service, and sales strategies. Investing in our employees ensures that our team stays wellinformed and specialized in the jewelry industry—and that helps us provide the exceptional advice and service our customers deserve.

What attracts your customers initially? And what brings them back? We are a one-stop shopping experience for our customers, whether they’re looking for custom jewelry design, jewelry repair and restoration, jewelry appraisals, jewelry sales, or cleaning and maintenance. With our spacious, warm and inviting showroom, we hope our customers feel that they have a place to browse with no pressure.

Why does Barnes Jewelry’s expertise matter in the Texas Panhandle? Because it allows us to cater to the specific needs, preferences, and values of the local clientele. Our knowledge, reputation, customization options, personalized service, and commitment to integrity make us a trusted and sought-after jewelry store in the region.

CARPET CLEANING/ RESTORATION Carpet Tech

Carpet Tech, a family-owned floor care and restoration company, started from humble beginnings and is built around a heart for service. After growing in its Lubbock location, Carpet Tech expanded into Amarillo in 2008, bringing with it a dedication to hard work and personal service.

Amarillo Manager Colton Long attributes Carpet Tech’s success in the Panhandle to the people he and his team serve daily. “We owe the Amarillo community a debt of gratitude,” Long says. “They have welcomed Carpet Tech with open arms, trusted us in their homes and businesses, and supported our growth and success.”

Carpet Tech’s IICRC-certified technicians use truck-mounted equipment to serve commercial and residential customers, cleaning all floor types including carpet, tile, stone, concrete, and hardwood. Additionally, Carpet Tech is on call 24/7 for water emergencies that happen when a pipe bursts or a toilet overflows. Long says Carpet Tech can usually arrive on-site within the hour to begin the water clean-up process.

“Water emergencies are stressful for the homeowner,” he says. “We see these jobs as an opportunity to show care and compassion, walking a customer through the restoration process, including working with their insurance company.”

Carpet Tech serves from the heart because it’s who they are, not just what they do. Additionally, Long says he and his team have a strong motivation to give back, regularly volunteering their time and skills to help those in need across the Panhandle.

“It’s really something to work for a company that does what it says and does everything with a peoplefirst mentality,” Long says. “That’s what makes us special, and that’s why people trust us.”

Champion BBQ Supply

Our specific area of expertise is: We are active in the BBQ community and always learning new techniques, finding hot new products, and bringing what we have found back to our customers. We and our award-winning staff pride ourselves as experts who can educate customers how to smoke or cook and enjoy better BBQ.

How long has Champion BBQ been in business? We are excited to be celebrating the six-year anniversary of Champion BBQ Supply. We have been in business since 2017 and have been competing in the BBQ community since 2014. We are blessed to have so much support from the Panhandle. We opened our second location in Oklahoma City in 2021. What sets Champion BBQ apart from its competitors? Owner Robby Staggs is a Steak World Champion and competes in BBQ and Steak competitions throughout the country. He travels to educate others on BBQ techniques every year. Owner Jennifer Staggs also competes and has qualified for World and State competitions. James Teachout, Area Manager, is an award-winning BBQ competitor who has competed in State and World Championships. Dirk Mullins, OKC Manager, is an award-winning BBQ Pitmaster and has competed in many World and State Competitions in Kansas, Oklahoma and Texas. We leverage our business and our love of competing to increase our expertise for our customers. We sponsor many BBQ teams in Amarillo and Oklahoma who give us feedback and help us promote our stores. We sponsor events and give back by supporting local charities and raising awareness in our community.

What do you enjoy most about your field? We enjoy sharing the love of BBQ and helping others create that togetherness with their family and friends. We have introduced many people to the competition world and enjoy sharing tips and techniques for others to find success—whether on the competition trail or as a backyard cook. Nothing makes us happier than to see others excel in what we love. We like to hear about their last gathering and what they cooked. We love our customers and appreciate their support over the past six years!

How does your team maintain its knowledge or specialization? Our team competes in BBQ and Steak competitions throughout the year and continuously learns new techniques and methods. This helps us give others the confidence to enter into their BBQ competitions!

What attracts your customers initially? And what brings them back? We take pride in our customer service and helping everyone cook better, sharing our recipes and what we have learned over the years. Our team will go above and beyond for our customers to make sure they have a good experience. We’ve built the largest seasoning wall in the country—and our grill assortment—by researching the best in the industry. Our customers know they can find amazing products in our stores. We bring in new seasonings and grilling products every month so you find something new every time you enter!

Why does your expertise matter in the Texas Panhandle? Purchasing quality smokers and grills is an investment. You not only want to be educated on your new smoker and grill, but also know how to prepare the food you smoke on it. Our team helps with every aspect of the grilling process. From our unique selection of ribs, steaks or sausage to the techniques used to ensure a perfect cook, our team can provide step-by-step instructions.

JENNIFER AND ROBBY STAGGS