May Edition of Innovation/Dig Deeper Newsletter

New Ideas. New Opportunity. Dig Deeper

What's new in the world of innovation and curiosity?

Here's your May update of the Acadia Innovation newsletter, your consolidated source for new innovation happenings at Acadia Insurance. Browse below to learn more!

Advantage Curiosity Champions

Learn about the Advantage Curiosity Champions- what they are and what their goal is on page one.

Recently Submitted Ideas

Check out a few of the ideas that were recently submitted in SPARK! Don't forget to rate and comment on them!

The Edge Podcast Contest

There's still time to enter into this contest! Check out page 2 to refresh yourself on the requirements and what you could win.

Meet an Active SPARK! User

Find out why it is important to Sarah Ouellette to be actively engaged in Acadia's innovation efforts.

Knowledge Check

Answer an innovation question for the chance to win a prize!

Innovation Behavior Highlight

Learn more about reective listening and nd resources to become certied in this behavior on the last page.

Dig Deeper Campaign

Dig Deeper and Stay Curious

Every Client Has A Problem. Do You Know What It Is?

Advantage Curiosity Champions

by Dina Ferris, Zack Steck and Kathi Prior

Advantage Curiosity Champions was created to start asking questions: why are we doing things a certain way and is there a better way? How can we work towards the One Acadia mindset? How can we help both our internal and external clients better? We think of ourselves as a Mini-Spark! by taking in ideas from other team members and triaging how we can best address every idea. We started by setting a quarterly focus for all 4 quarters in 2024 and adding in smaller side projects where we can. We’ve also led some team building work within Advantage to focus on things like protable growth and servicing clients better. Our goal is simple: what changes can be made to help us be a more successful small business team for each other and our agents!

Recently Submitted Ideas

Here some of the recently ideas in SPARK!. Click on the ideas below to check them out, vote, and comment! Update

Partner with a 3rd party to provide mental health services as a preventative measure on WC claims by EJ Ososki

General Liability

Click here to submit an idea for the Customer Impact initiative on the iLab!

Animal Bailee Form by Sarah Ouellette

Billing on SMARTPAY Platform by Rahsaan Yearwood

New Ideas. New Opportunity. Dig Deeper

The Edge Podcast Contest

New Ideas. New Opportunity. Dig Deeper

The Edge Podcast is now on it's third season and here at Acadia, we are holding a contest where three winners will win a prize! The contest will end on May 31, 2024. Here are the requirements of the contest:

• For each episode completed, you will receive an entry into the contest.

Listen and complete episodes from season three in order to qualify for an entry into our contest.

• If you have already listened to a season three episode, you will qualify for an entry as well.

•

• 3 Winning entries will be selected at the end of the contest period.

Here are the prizes winners will be able to choose from:

Go to: The Edge | Season 3 page on the iLab to listen to podcast episodes and enter into The Edge Podcast Contest today!

We are continuing to highlight Acadia team members that are (the most) actively engaged in SPARK! The next active

Why is it important to you to be actively engaged in Acadia’s Innovation efforts?

"ItisimportanttobeactivelyengagedinAcadia'sInnovationeffortsbecausetheonlywaywecan growandsucceedasacompanyistohearfromeverypersonintheorganization.Youmayknowofa problemwithinyourdepartmentororganizationbutarenotabletocomeupwithasolution.Withthe portal,youcanproposeyourideaandgetfeedbackfromothersacrossthecompanyastohowwecan solveit.Everyonehasdifferentskillsets,knowledge,andpointsofviewthatallowustoseeproblems andsituationsfromdifferentangles.Wecanworkquicklythroughtheseinnovativeideastoimprove allaspectsofouroperations.Beingapartoftheinnovationeffortsbuildsasenseofprideinthework youdoortheproductsyouofferwhenyouareanintegralpartofthesuccess."

Answer our next Knowledge Check question to win a special prize! Click on the green button to the left to submit your answer.

SPARK! user is Sarah Ouellette, Senior Underwriter - Small Business. WeaskedSarah:

Air Tag 4 Pack Keurig K-Mini Single Serve Coffee Maker

JBL Bluetooth Speaker

New Ideas. New Opportunity. Dig Deeper

Innovation Behaviors

As part of our Innovation journey, we continue to work on the seven innovation behaviors to strengthen our knowledge and skill sets. We will highlight an innovation behavior each newsletter and provide links and information on where you can learn more about this behavior

The third behavior we will highlight is reective listening. One of the most important ways we learn from one another is by simply listening - not just hearing, but listening. Opening our minds to listening is a natural outgrowth of managing our emotions. It is what will clear us of preconceived notions and habitual thinking and allow us to take in without bias what a speaker is saying - to listen to learn, not conrm. This behavior is called "reective" listening because that is exactly what we should all aspire to do - to think, to reect, and to absorb before responding. There are physical behaviors that will especially help with Reective Listening - by managing our body language, making eye contact, by not multi-tasking or interrupting, we are signaling to the speaker that we are actively listening and engaged with them and their content.

As a reminder, you can use the Give A WOW platform to recognize your coworkers that have you've noticed exhibiting innovation behaviors. The innovation behaviors are the last seven options under the Nomination Category.