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THE LEADING COUNTYWIDE B2B MAGAZINE
2015 2015 20152015 2015
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WEDNESDAY WEDNESDAY WEDNESDAY 4th MAY WEDNESDAY WEDNESDAY 4th MAY 4th MAY 4th MAY 4th MAY Trinity Trinity Trinity ParkPark Conference Park Conference Conference Centre Centre Centre Ipswich Ipswich Ipswich Suffolk Suffolk Suffolk
Trinity Trinity Park Park Conference Conference Centre Centre Ipswich Ipswich Suffolk Suffolk
2016 2016 20162016 2016
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BUSINESS
February / March 2015
CONNECTED ESSEX
THE LEADING COUNTYWIDE B2B MAGAZINE
2015 2015 20152015 2015
WEDNESDAY WEDNESDAY WEDNESDAY 6th MAY WEDNESDAY WEDNESDAY 6th MAY 6th MAY 6th MAY 6th MAY Trinity Trinity Trinity ParkPark Conference Park Conference Conference Centre Centre Centre Ipswich Ipswich Ipswich Suffolk Suffolk Suffolk
Trinity Trinity Park Park Conference Conference Centre Centre Ipswich Ipswich Suffolk Suffolk
20162016 2016 2016 2016
WEDNESDAY WEDNESDAY WEDNESDAY 4th MAY WEDNESDAY WEDNESDAY 4th MAY 4th MAY 4th MAY 4th MAY
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Leading B2B Magazine
Business Networking
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Get In Touch Tel: 01702 513113
Email: info@businessconnected.co.uk
Or Visit: www.businessconnected.co.uk Follow us on Facebook www.facebook.com/ BusinessConnected Follow us on Twitter @Connected_Essex
Welcome... Welcome to the latest Business Connected Essex magazine. This month our cover and lead feature showcases the upcoming Anglia Business Exhibition which is happening in May. This edition is also packed full of news, features and events. You can read about the full range of services Business Connected offers on the following pages including news of our Premier Partner scheme as well as seeing all our current partners which is situated on page 5. This month we look at ways to cut down on your stationery costs, the latest cyber security issues, our popular HR, business coaching and auto enrolment features and many more. This edition also sees some new features which will be featuring not just in this magazine but in a series of editions to follow. A full list of features and articles are listed below. On the centre pages you can find our recommended networking events brought to you from our networking friends from around the county. If you are a keen networker you might want to check out the Business Connected events we hold at Essex Cricket Club, Colchester United, Southend Airport and Ipswich Town. More details on page 4. Our Ipswich event is the venue that launched our sister magazine Business Connected Suffolk. If you would like a copy of Business Connected Suffolk please drop us an email info@businessconnected.co.uk or give us a call on 01702 513113. As always I would like to thank all of our readers, advertisers and most of all our Richard Pond Managing Director partners for your continued support.
Contents 06 Lead Feature 07 Anglia Business Exhibition 08 14 20
HR Update What Not To Do When Providing References
Business Coach My Journey with ActionCOACH
Charity News A Weighty Problem for Chaps
24 Essex Networking Events 25 Recommended by Business Connected All rights reserved. No part of this publication may be reproduced in whole or in part in any way without prior written permission of Business Connected Ltd. Whilst every effort is made to ensure accuracy, no liability can be accepted for any errors or omissions. Printed in the UK by Printwize www. printwize.co.uk
26 30 34 38 40 44
Essex Round Up News From Around The County
Technology Update Cyber Security - There Goes 2014 But What About 2015?
Business Advice Stationery and How Much Does That Pen Really Cost?
Auto Enrolment Top 10 Tips for Workplace Pension Planning for Small Businesses
Business Support Helping Businesses in Essex to Grow
H&S Update Discover the Benefits of E-Learning
www.businessconnected.co.uk
03
BUSINESS
CONNECTED ESSEX
To book tickets for any Business Connected event please visit: www.businessconnected.co.uk/our-events or call 01702 513113
About us Business Connected is proud to be operating the county’s premier b2b magazine, networking events and online portal that focus on the business community of Essex. We bring local businesses together via the many platforms that we operate. Our magazine is distributed across the whole county in print and online. The business connected website which receives over half a million hits a month is dedicated to up to date business news, a business directory and the number one place to find out what’s going on in Essex. You may have heard about the Business Connected Premier Partner scheme which helps businesses be seen not just in print but also online and through our fantastic social media
To advertise in any of our forthcoming publications or
offering, please see full details opposite.
for any information on anything Business Connected related please call us today on 01702 513113 or email
If you are like us and still like to see potential customers
info@businessconnected.co.uk
regularly face to face then our networking events might be just the answer. We hold four quality business networking events. Details of our upcoming events below. At all events we follow the same proven formula, we send delegate lists out in advance, have plenty of time to network, listen to one or two short but informative talks and get fed well. We always make sure there is a real focus on networking. Still not convinced? Then have a look at the videos of our events at www.businessconnected.co.uk, you can also book your tickets here. Business Connected
Business Connected
Business Connected
Business Connected
@Essex Cricket Club
@Southend Airport
@Ipswich Town FC
@Colchester United
1st Friday
2nd Friday
3rd Friday
4th Friday
of the month
of the month
of the month
of the month
To book your tickets, please visit www.businessconnected.co.uk
04
www.businessconnected.co.uk
The Business Connected
Premier Partner Scheme Exclusivity – We only work with one company of any type within the county. Business Connected Magazine – A full page advertisement in every edition of this magazine, we print and distribute 6000 copies, email 50,000 copies as well as uploading to the Business Connected website and social media sites. Social Media – Yes you may have a Twitter / LinkedIn / Facebook account but how about a helping hand, we can set up and run your account, interact as a “raving fan” or simply come over and give you regular training to all your staff. Email Campaigns – Need to get the message out to the masses? we have a number of options which we can tailor to suit the needs of your business. Networking Events – Many people know Business Connected from our countywide events and we want you to be part of them, fancy being a speaker or displaying your banner at all our events?
Pro-active Accounting with Website – Our Business Connected website gets thousands of visitors a day, on-going beingsupport a countywide and advice with strategic business news based website we are the number one place to find business news. analysis to help you achieve your Account Manager – Probably the most important feature of the partnership scheme. goals, whoever you are . . . Richard Bayliss Managing Director
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UNLOADING UNLOADINGUNLOADING UNLOADING UNLOADING UNLOADING AREA AREA AREA AREA AREA AREA
MAIN MAIN ENTRANCE/REGISTRATION ENTRANCE/REGISTRATION MAIN ENTRANCE/REGISTRATION MAIN MAIN ENTRANCE/REGISTRATION MAIN ENTRANCE/REGISTRATION ENTRANCE/REGISTRATION
MAIN ENTRANCE/REGISTRATION
2015
WEDNESDAY 6th MAY
EST BUSINESS BUSINESS BUSINESS TO TO BUSINESS BUSINESS BUSINESS EXHIBITION EXHIBITION EXHIBITION ININ IN EAST EAST ANGLIA ANGLIA ANGLIA D TBEST AND BEST BUSINESS BEST BUSINESS TOTO BUSINESS THE BUSINESS TOBIGGEST BUSINESS EXHIBITION EXHIBITION AND EXHIBITION BEST INEAST IN BUSINESS EAST EAST IN ANGLIA EAST ANGLIA TOANGLIA BUSINESS EXHIBI
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HR Update
What Not To Do When Providing References
P
lay it safe when asked about a previous employee’s job history
• It is important you complete the Company’s factual reference template in accordance with your Company policy. • You should avoid providing any information which could be deemed as sensitive personal data e.g. sickness absence history, reason for leaving etc. However, not all employers practice this in reality…
Case Study The case AB v Chief Constable concerned a senior police officer who served for over 24 years; with disciplinary proceedings instigated against him. After a period of long term sickness absence, prior to the disciplinary hearing taking place, he resigned from the police and began a job with a regulatory body. In the reference request the former asked for details of sickness absence and disciplinary history. In accordance with its policy the police force’s HR department issued a standard, factual reference.
• Organisations must ensure they are complying with the data protection principles • If organisations promise a reference as part of a settlement agreement, it is best practice to include a provision that allows the employer to refuse to provide a reference if it finds out information after the settlement has been concluded, which changes its opinion of the employee.
What you must calculate in your holiday pay rates This ‘hot’ topic has been in the media for many months, and the Employment Appeal Tribunal made a ruling with regard to Holiday Pay and Overtime in November 2014. Additionally, the case due to be heard re Holiday pay and Commission has been delayed, and is now taking place February 2015 – so no ruling has been made as to whether commission needs to be taken into account when calculating holiday pay.
Holiday pay and overtime – Does this affect you? If your employees work normal working hours and… • Work overtime only when offered by the Company – i.e. on a voluntary basis – this is awaiting a ruling. The case that was due to be heard was settled before going to Tribunal.
On learning that only a factual reference had been issued, the deputy chief constable of the police force in question decided to send a further reference including information about AB’s disciplinary hearing and sickness absence.
• The Company requires overtime to be worked but is not obliged to offer this ordinarily, the employee has to work that overtime if it is offered – known as “non-guaranteed” overtime – then you must include it.
AB objected to this information being sent to his new employer. He served the police with a notice under section 10 of the Data Protection Act 1998 stating that it would be unlawful for the police to send out the second reference as the information constituted sensitive personal data. He instigated public and private law claims against the police.
If you haven’t been paying holiday pay accrued during “non-guaranteed” overtime, or any other instances that you have not been paying correctly, employees can now make a claim for backdated pay in relation to this – this will be limited to 2 years. This restriction comes into force 1st July 2015, and employees can still make claims for more than 2 years of pay under the current arrangements.
The police argued it had both private and public law duties to inform the regulatory body about his employment history and had a positive duty to correct misleading information contained in the first reference. The High Court found while the first reference was inadequate, the duty of care imposed on the police did not require a further reference. It was ultimately decided that although the police force have a public duty to act honestly and with integrity, the data protection act, and its specific duty to AB, was more prominent.
Employers therefore should remember that: • If an organisation chooses to provide a reference they must exercise reasonable care and skill to ensure the reference is accurate, fair and not misleading • When providing references, organisations owe a duty of care to both the recipient and the person who is the subject of the reference
08 10
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• Works ‘compulsory’ overtime, overtime hours should already be taken into account when calculating holiday pay rates. • Pay varies according to the amount of work or the time work is done, these hours should already be taken into account when calculating holiday pay rates. If your employee doesn’t work normal working hours… • Holiday pay must be calculated using the average remuneration received during the 12 week reference period. Most Employers should already be practicing this. Additionally, employees can only claim if they have been underpaid consistently as part of a “series of deductions”.
Rhiannon McGuiness, SVC Group
Human Resources SVC Human Resource provide a professional, cost-effective way to manage Human Resources. From offices in Colchester, we serve the whole of East Anglia and the UK beyond.
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REGIONAL
NOT REMOTE Arthur J. Gallagher, one of the largest insurance brokers in the world, is pleased to announce that it has launched in Essex and the surrounding areas. From its Rayleigh office, Arthur J. Gallagher provides local market knowledge from highly trained insurance professionals. As well as a broad range of products, we also have access to a wide number of insurers and the commercial benefits of a large organisation. Arthur J. Gallagher is offering to conduct a free confidential technical audit of your Insurance and risk management programme if your company pays more than ÂŁ10,000 in premiums each year. The audit will establish, among others things, if your programme is a good fit for your business; if it will respond, as you expect it to, should you need to make a claim, and whether it is structured in the most efficient way to give you the best value for money.
Contact Andrew Sinclair today to secure your audit on:
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Arthur J. Gallagher Insurance Brokers Limited is authorised and regulated by the Financial Conduct Authority. Registered Office: Spectrum Building, 7th Floor, 55, Blythswood Street, Glasgow, G2 7AT. Registered in Scotland. Company Number: SC108909. FP445-2014
01277 230347 | nicole@antonybatty.com | www.antonybatty.com
Help when you need it most Founded in 1997, Antony Batty & Co LLP is an established and well respected Insolvency Practice with offices in London and Brentwood. Specialising in Business Recovery and Turnaround, Corporate Insolvency and Financial Restructuring, the Brentwood office is headed up by Nicole Southwell who has over 22 years experience in helping businesses across Essex and the UK.
Nicole Southwell Head of ABC Brentwood
We pride ourselves on giving Companies and Directors professional, honest advice, and our initial ‘no obligation’ meeting is confidential and free of charge. Our aim is to guide our clients through the available options, treat them with courtesy and respect, and make the process as straightforward as possible. We have extensive experience in most areas of business, with Construction, Travel, Transport and Retail being particular specialties. Our Firm has over 150 years combined experience. Testimonial – Sharon Tisdall, Company Director As a Director of an insolvent company, Nicole’s advice was really appreciated. She helped to ease the pressure and worry out of a very stressful situation by taking a hands on approach, explaining my options carefully and guiding me through this difficult period. I would thoroughly recommend Antony Batty & Co to anyone in a similar situation. Contact our team in Brentwood to get some impartial and confidential advice on 01277 230347 or email Nicole Southwell nicole@antonybatty.com
Gary Waskett Business Development Manager ABC Brentwood
www.cbhc.uk.com
So what is the cloud?
Passion energy commitment Our aim is to support you to achieve At CBHC we are Gold partners with Xero, the world’s leading provider of Internet based your accounting goals software and over 50 of our clients have now made the transition from PC based accounting systems over to Xero. In this month’s article I look to explain more clearly how cloud accounting works and detail its key benefits to small business owners. The cloud is where you put all your data, all your files and even your software so you can access it all from any computer or device, anywhere, at any time. See the difference the cloud can make in how you work, bank, communicate, sell and buy. • Traditional banking vs internet banking
It used to be the case that your financial data was only available to you when you were physically at the bank. With internet banking, your financial data is available online in
Passion energy commi Our aim is to support y With traditional desktop software, your data lives on your your goals computer or laptop. This means it’s only available at limited
• Traditional accounting software vs cloud accounting software
times and on limited devices – and often to a limited number of people. With cloud software, your data lives online, so it’s always accessible from anywhere at any time if you have an internet connection. Good cloud software will also let an unlimited number of
the cloud. You can
people use it at the
access it anytime,
same time.
anywhere and on
Cloud myth busting
any device. • Traditional mail vs web mail
Traditionally, your
The cloud isn’t all
correspondence was
rainbows and sunshine,
only available at the
we’re tackling the tough
post office. Web mail
questions about cloud
means that your mail
computing so you can
is available whenever
be prepared before
you’re online. You
moving your small
can send an email
business to the cloud.
anytime, from anywhere and on any device. • Traditional filing vs cloud storage
Your files used to only be accessible at the office. With online or cloud storage, your files are conveniently available for you whenever you’re online at any time, from anywhere.
• Traditional shopping vs online shopping
When your physical business is only open at limited times and places then customers have a limited time frame to view and buy your products. With online shopping, customers can enjoy the convenience of being able to view products and shop anytime, anywhere and on any device.
• Isn’t cloud computing just the internet?
You use the internet to connect your device to the cloud, but the internet is just the connection – the cloud is where your data lives.
• Isn’t it possible to lose your data in the cloud?
Your data is actually much safer in the cloud than on your computer. Your computer can be stolen or corrupted quite easily, but cloud companies spend millions on systems and experts to protect your data.
• Isn’t ‘the cloud’ an Apple product?
Apple has a product called iCloud which uses cloud
01245 495 588
info@cbhc.uk.com
technology, but many other companies provide products in the cloud such as Google, Dropbox and Xero. • Aren’t you stuck if the internet goes down?
These days, the internet is like electricity – it’s very rare for it to go down and when it does you just have to wait a short time for it to be available again. In the meantime, all your data is safe in the cloud.
it lets you get at your data anytime, anywhere. The cloud breaks the chain between your office computer and your business information. Need access to your business bank account while you’re supplies while you’re on the train? It’s easy. Need to update your accounts while you’re out
The cloud has been around
Passion, Energy & Commitment
for years and it’s only getting bigger. Internet banking started over 15 years ago. Now the technology is so fast and cheap that it’s being used for everything. • Isn’t cloud computing expensive?
you only pay for what you
As you can see, the big benefit of cloud computing is that
on the move? No problem with the cloud. Want to buy office
• Isn’t cloud computing just a fad?
It’s much cheaper because
Let the cloud set you free
CBHC Chartered Accountants
use. You’re not paying for endless upgrades, system
of the office? Now you can. With the cloud there’s no need to keep all your files and applications on a single computer – no need to worry about backups, theft, data loss, support and upgrades. It’s all taken care of by dedicated teams of technical people. You no longer have to worry about what’s happening behind the scenes.
maintenance, support fees or additional hardware like
The cloud takes the stress out of computing. It lets you use
backup systems.
computers, laptops, tablets, smartphones and other devices
• Don’t I lose control of my data?
You actually have much more control of your data, since you can access, share and work with your info, anywhere, anytime, on any device. You also control who has access – which you can revoke in an instant.
• Isn’t the cloud only for tech people?
The cloud is much easier for everyone – you just log in and it works. Imagine: you don’t have to install files, worry about versions, or deal with patches and upgrades. Just log in.
to access all your business information – seamlessly, securely and in real time. Just log in and go, anytime and anywhere.
Transferring your accounting system over to Xero is perhaps a good deal cheaper and easier than you think and if you would like to get more details as to how you could go about this and really supercharge your accounting system, speak to Gary White on 07595 650690 or email: gary.white@cbhc.uk.com
Business Coach
My Journey with ActionCOACH
E
arly in 2012 it is fair to say that my company, Estuary Logistics Limited which I started early in 2011 was suffering some serious growing pains. Cash flow was very tight, I had staffing and HR issues that I was struggling to juggle with operating the business and there were simply not enough hours in a week for me to get everything done. I was no longer controlling my business, my business was controlling me. We were probably at the point that a lot of small companies reach where something had to change or we may not have survived. Fortunately for me that change happened very quickly when I met Lucas Vigilante, a local ActionCOACH business coach. Lucas brought a breath of fresh air not only to my business but also to my life.
are not money motivated. If I can help bring a fraction of the business success to local businesses that ActionCOACH has helped deliver at Estuary the personal reward will I am sure be immense.
Lucas and the whole ActionCOACH programme helped me turn round the problems we were experiencing in a very short time frame by implementing their tried and trusted procedures. I also quickly got back to a point where I was controlling the business rather than the business controlling me. My children also got their dad back! I have embraced not only the excellent 1-2-1 coaching that Lucas offers me through ActionCOACH but have also attended a number of seminars they arrange, the most notable being the annual Business Excellence Forum which I have attended for the past two years. The B E F is two days of great business learning delivered by top global business speakers.
2014 Basildon Business Awards – Best Business to Business
In the two years we have worked with ActionCOACH my company has gone from 5 employees to 40. We now have three offices in the UK and have increased our turnover from £2.4m in 2012 to be on course to turnover just over £10m in 2014. Our Net profits in 2012 were £56k, in 2014 this will exceed £500k. We now have a management team in place that means I am now able to fully work “ON” my business rather than “IN” my business. My medium to long term goal is to sell my business (of course with the assistance of ActionCOACH). I have been able to reduce my working hours in my business to approximately 20 hours per week with the systems we now have in place. I have therefore now taken the plunge to become an ActionCOACH. I am currently in the great education programme offered by Ian and Julie at the UK Head Office and from January 2015 I will be coaching clients in the same way Lucas has expertly coached me and my business. I will be spending 2 days a week working as an ActionCOACH and the remainder of the week continuing on the path to sell my current logistics business. Once the business is sold I plan to work full time as an ActionCOACH. Despite the good returns my reasons for becoming a coach
14
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Since working with ActionCOACH, we have won a number of business awards along with me picking up a few personally, including: 2013 Basildon Business Awards – Best New Business and Businessman Of The Year 2014 Essex Business Excellence Awards – Outstanding Business Person Of The Year
service provider 2014 BIFA Freight Awards – Winner of the Oceanfreight Award (we have over 5,000 competitors in the UK). These awards and our business success has been hugely influenced by ActionCOACH. I also know I am not alone in the success that ActionCOACH helps deliver. Through events like Brad Sugars’ UK-wide tour, ActionCOACH’s quarterly GrowthCLUB and their annual Business Excellence Forum, I’ve met most of the UK franchise partners and the calibre of individual across the board alone means that I’ll be proud to call myself an ActionCOACH; when you couple that with the toolkit that I’ve benefitted from as a client and the staggering results ActionCOACH clients get (just between my ActionCOACH business coach’s 16 clients, we have won 42 external industry/professional awards in the last 3 years), to say “I am looking forward to joining the world’s number 1 business coaching firm” is an understatement. I cannot recommend ActionCOACH enough as a provider of business coaching and since deciding to become a coach I have to add that the product and support offered to Franchise Partners is second to none. There is a real “TEAM” feel within the whole organisation both in the UK and globally.
Tel: 01708 850130 Mobile: 07807 035220 Email: jamescircus@actioncoach.com Web: www.actioncoach.com/jamescircus James Circus, Business Coach
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Have made your Have you you made your Have you Havemade Have you made your Have youHave ma you New Tax Resolutions? New Year’s Year’s Tax New Year’s NewResolutions? Year’s New Tax Resolutio New Year’s TaxNew Yea Res Ta
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Suffolk firm awarded ‘Best Franchise in the UK’ Business Connected reports on a clean sweep for a groundbreaking white collar franchise at RBS’s Best Franchise Awards ceremony. Bury St Edmunds based business opportunity provider ActionCOACH won the Best Overall Franchise Awards for 2014 in the £25k to £75k investment category and was also presented with their 2nd consecutive 5-Star Franchisee Satisfaction Award and became the 1st franchise to be presented with the Award for Continuous Improvement. Business Connected examines what these achievements represent and the reasons why so many investors are delighted they chose ActionCOACH.
RBS’s Best UK Mid-Priced Franchise At the Best Franchise Conference, attended by some of the biggest names in UK franchising, consultants Smith & Henderson announced the winners of their 2014 Best Franchise Awards sponsored by RBS: • Best Franchise: Less than £25k investment Puddle Ducks. • Best Franchise: £25k-£75k investment ActionCOACH. • Best Franchise: £75k plus investment TaxAssist Accountants.
Julie Wagstaff, Recruitment Director at ActionCOACH, added: “We’re absolutely delighted to win this award - we work extremely closely with our Franchise Partners to ensure that they have all of the support, resources and guidance they need to be a success, so it is wonderful to be recognised for our work. We’d like to thank everyone in the ActionCOACH Support Team and within the franchise network for your skill, passion and commitment in supporting each and every Franchise Partner. It’s your combined efforts and dedication that has culminated in winning this award.” Representing sponsors RBS, David Williams, Director of Franchising at RBS England & Wales, said: “The Best Franchise Awards bring together some of the UK’s finest franchisors and celebrates their success and the opportunities available for franchisees. With increasing numbers of new business start-ups following the franchise route, it is vital franchisors set high standards for the implementation of the franchise and make their business model stand out. RBS is delighted to be supporting the Best Franchise Programme and I would like to congratulate the winners of the awards, which have all set themselves apart from the competition.”
Uniquely, the winners of the Best Franchise Awards are based on feedback from thousands 5-Star Franchisee Satisfaction of actual franchisees in a Benchmark Satisfaction Status for 2014 Survey; franchisors with outstanding results are David Williams of RBS, automatically entered into the awards. The ActionCOACH has again been awarded the 5-Star which sponsored the survey asks franchisees to anonymously score their Franchisee Satisfaction Award at the recent 2014 Best Franchise Awards franchisor on everything from training and support Best Franchise Awards, sponsored by RBS. Previous to rewards and how it has compared with their expectations. winners of the award include global giant McDonald’s. Last year The results are then compiled into a report, giving the franchisor ActionCOACH became the first franchise to be presented with this a detailed insight into franchisee satisfaction and areas for award and has backed that up with even more impressive levels improvement. of satisfaction this year. This fantastic award is given to franchisors who took part in a benchmarking programme and received above Smith & Henderson Partner Steven Frost said: “Our awards are average feedback across all six areas measured: based on what really counts - the experience of thousands of actual Training & Support. franchisees - which means all our finalists already feel like winners Franchise System. because they know how highly rated they are by their franchisees, Culture & Relationships. something every good franchisor strives for. The winners today all Leadership & Stewardship. demonstrated good training, communication skills, support and an Value & Rewards. active network necessary to build a great franchise operation and General Satisfaction. we are proud and delighted to be recognising them today.”
The 5-Star Franchisee Satisfaction Award was given to just 10 franchisors who were rated as ‘above average’ by their franchisees across all 29 key areas that the benchmarking programme measures, including work-life balance for Franchise Partners and how proven to deliver success the franchise system is. The winners included:
Steven Frost, Partner at Smith & Henderson
• ActionCOACH. • Home Instead Senior Care. • Tatty Bumpkin.
The benchmarking programme is run by Smith & Henderson, a leading independent franchise consultancy. Unsurprisingly, Smith & Henderson Partner, Steven Frost, shared at the Best Franchise Awards ceremony that it’s easier for a franchise with fewer franchisees to achieve positive responses, going on to reveal that ActionCOACH achieved the highest score in the four-year history of the annual survey for a franchise with more than 40 Franchise Partners. Julie Wagstaff, Recruitment Director at ActionCOACH, said: “We are very proud of all our franchise owners, who work closely with the Support Team members to ensure that we continue to deliver the highest quality business growth services for business people and also make a real difference in their local community at the same time.” Steven Frost, Partner, Smith & Henderson, which coordinates the programme, added: “With hundreds of franchisors all shouting about the quality of their support and franchise system, it’s difficult for prospective franchisees to determine what the very best franchise opportunities are. 5-Star Franchisee Satisfaction will improve transparency across the industry and help outstanding franchisors stand out from the crowd. It will help prospective franchisees to make better informed investment decisions.”
Continuous Improvement Awards New for 2014 was the Continuous Improvement Award, designed to recognise franchisors that have improved their Franchise Satisfaction Survey results for at least two years running. Winners in this category included: • ActionCOACH. • Mac Tools. • TaxAssist Accountants. ActionCOACH became the first franchise to be presented with the Continuous Improvement Award in the RBS Best Franchise Awards 2014. This award is presented to franchisors that have improved their results in the independent and anonymous Smith & Henderson Franchise Satisfaction Benchmark survey year on year, demonstrating their commitment to continuous improvement. This is the first year that the Continuous Improvement Award has been presented and ActionCOACH was one of only 8 companies to receive this accolade.
Facts from The Smith & Henderson Survey, Sponsored by RBS: 74 per cent of Franchise Partners rated the services they provide compared to the local competition as the highest score possible (21 per cent rated the services very good and four per cent good). 96 per cent agreed that ActionCOACH believes in continually improving the services and franchise system. 90 per cent of Franchise Partners rate the long term prospects for their franchise business as being good, very good or excellent (10 per cent rated their prospects as average). 99 per cent agreed that the support of fellow Franchise Partners is strong and we regularly communicate and share best practice. 96 per cent of Franchise Partners rated the initial training and support provided positively. 96 per cent agreed that there is a proven system and if I follow this I will be successful. 91 per cent of Franchise Partners rated the non-financial rewards from running ActionCOACH as good, very good or excellent (nine per cent rated this as average). This year, ActionCOACH achieved a Franchise Satisfaction Benchmark overall score of 87 per cent positive responses in the survey, beating last year’s already outstanding result by two percentage points. The major areas that ActionCOACH improved year on year were: Field Support improved by 11 per cent on 2013 and is now 28 per cent above the Franchise Industry Average. Marketing Support improved by 13 per cent on 2013, 22 per cent above the Franchise Industry Average. Commenting on the awards, Ian Christelow, Co-founder of ActionCOACH UK, said: “We are delighted to be the 1st recipient of the new Continuous Improvement Award, which demonstrates that we are an outstanding business that is consistently looking for ways to improve upon its already world-class business opportunity offering. The Continuous Improvement and 5-Star Franchisee Satisfaction Award are critical, because they are based on feedback from our Franchise Partners. Only a tiny number of franchisors have ever scored above average results across all of the 29 critical question areas measured in the survey. We achieved the record Franchise Satisfaction Benchmark score for a franchise network with over 40 Franchise Partners and my role is to ensure that we all continue to strive to better our performance.” For more information: Call Rainy or Sam on 01284 701648 or email: ukevents@actioncoach.com You can watch a six-minute overview video at: www.actioncoach-franchise.co.uk/overview
Charity News
A Weighty Problem for Chaps
xcessive weight is now the number one socio-medical problem in the western world – 10% of middle-aged men are obese (BMI >30) and childhood rates are rising alarmingly. Once above the normal BMI of 25, the risk of premature death rises 30% for every 5 unit increase!
E
Obesity is the underlying cause of many serious problems such as diabetes and the number of linked conditions we discover continues to increase. So far all the conditions cited below are commoner in obese men. As a urologist I see many men who first present with prostatic problems or erection difficulties, but a high proportion already have weight-related problems by this time. For this reason urologists are widening their clinical field to cover these associated problems and are taking a leading role in campaigning for better men’s healthcare. Locally we now run a Men’s Health service at The Oaks Hospital precisely to do this.
Weight Gain and Weight Loss Our weight depends on the simple balance of energy used versus energy stored. If our body has utilised sufficient energy in the food we eat and we fail to burn off the excess during physical exertion, we will gain weight. It is as simple as that. Excess energy is stored as fat which in men is typically deposited inside the abdomen producing a “beer belly” shape. Simple waist measurement is thus an excellent monitor of obesity and, like BMI, is an accurate predictor of problems ahead.
consider this: a 10kg weight loss will produce a 5-10% drop in blood pressure, a 10% drop in cholesterol, a 30% drop in triglycerides and a 50% drop in the premature death rate!
Next Steps Get a health check and risk assessment. This will give you a baseline from which to progress. You may be able to get this from: • Your GP’s surgery • The NE Essex Health Trainers • The Oaks Hospital, Colchester. Once done, the next step is to act on specific dietary advice and embark on an exercise programme, which can be discreet and personally tailored to match age and lifestyle on an individual basis. Why not start by ringing the numbers below to get started.
Obesity Related Problems • Diabetes • Strokes • Heart Disease • Prostate Cancer • Low Sex Hormone Levels • Gall Stones • Bowel Disease (diverticulitis) • Arthritis.
Men’s Attitudes Most overweight men are well aware of many of the problems associated with obesity. But men by nature are reluctant to seek medical help until something has actually gone wrong – for instance, a heart attack whilst playing squash. Even the most motivated of middle-aged men may find it daunting to enter anew the lycra-clad gym environment. However,
20
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Tel: 01206 321253 Email: chris.booth@chaps.uk.com Chris Booth, FRCS, CHAPS Clinical Director
All Things | Scene Don’t keep your business in the dark.
R & D Consulting T: 01245 905 145 | info@randdconsulting.co.uk www.randdconsulting.co.uk
Are you missing out on Research & Development Tax Credits?
R & D Consulting was formed with the simple aim of helping all eligible companies in the UK claim R & D tax relief.
We are a specialist firm who employ industry experts and only offer advice regarding R & D Tax Relief, so there is no need to change your current accountant to use our services. In fact a lot of our clients come from a referral network we have in place with accountancy firms who do not offer R & D tax advice themselves.
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etworking across Essex king meetings a year across the UK, you can network anywhere, anytime. se book into one today. For full details visit www.4networking.biz www.businessconnected.co.uk
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Essex Round Up
News From Around The County Essex Business Sound Financial Planning Group Hosts Free to Attend Business Owners Breakfast Workshop
The Green Essex Awards are open!
4th March 2015 – Ivy Hill Hotel, Sound Financial Planning Group Margaretting The Retirement Planning Specialists 8.00am – 9:30am (Includes Networking Time and Refreshments)
Business Connected has joined forces with sustainable design agency Zero Above to launch the first dedicated green business awards for the Essex region.
Sound Financial Planning Group – New Pension Freedoms and Tax Saving Opportunities Explained. Planning ahead is key and we will explain the latest changes allowing you to make informed decisions about your retirement. Also speaking is: CONSORT Insurance: Asset rich, time poor – High Net Worth Life Style Insurance Policies. A one size fits all approach can be restrictive, Consort provide tailor mad insurance solutions for all lifestyles. Custom fit is generally aspirational we offer it as standard. Last up is: Essential HR Solutions: Fact or Fiction – The reality of Workplace Pensions for Small Businesses. Contact Events@soundfpc.co.uk to reserve places for you and your clients.
HOLIDAY INN SOUTHEND – PROUDLY SERVES Starbucks® Be it for an interview or a client meeting, the Laker Lounge welcomes local businesses to work from this new modern, light and airy lounge whilst enjoying a great tasting cup of freshly brewed Starbucks® coffee. Every coffee offered is expertly roasted and handcrafted all the way from the farm to you. It's a commitment to quality that's evident in every single cup. The Holiday Inn Southend prides itself on offering a safe and professional location for business people to meet. So much so that the hotel will even offer complimentary Wi-Fi and will validate your parking if you spend £5 or more. For more from around the county and to find the sources to all of these and many more Essex news stories please visit www.businessconnected.co.uk Business news stories are updated every day.
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The Green Essex Awards are designed to recognise and reward companies, organisations, community projects, education establishments and charities within the county of Essex for their efforts to reduce their carbon footprints and improve environmental performance. This initiative is about creating a greener Essex through greener lives, greener business and a greener future for all. A generous package of sponsorship opportunities is available. Entry across ten award categories and the Essex Green 100 is free to enter and is open now at www.greenessexawards.com and the inaugural awards ceremony will be held at the Colchester Business Connected event on Friday, October 23rd 2015.
Essex Cricket have generously awarded Ravi Bopara a benefit year for 201 5 This comes in recognition of 13 years as a first class player for the county. Of course, Ravi has gone on to play for England in all formats of the game and has the distinction of having his name on the honours board at Lord’s for his test century against the West Indies. Indeed, he is currently out in Australia with England, taking part in next month’s Cricket World Cup. Ravi is using his benefit year to raise funds for some great charities and we are looking for as much support as we can get. Many events are planned and for full details, please visit http://boparabenefit.com/
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WERE YOU HAPPY WITH YOUR LEVEL OF BUSINESS IN 2014? How often do you promise yourself that you’ll invest more in social media, run regular email and print campaigns but simply don’t have the time or expertise to do it?
Our fantastic marketing offer could be the answer! Our package includes: Exclusivity We only work with one company of any type within the county. Business Connected Magazine A full page advert in every bi monthly magazine which reaches over 6,000 businesses. We will even design the advert for you.
Networking Events Regular Networking events in your area. Invites to all our events which gives you the opportunity to distribute your promotional materials and a platform for you to be a speaker if required. Account Manager Provide you with a dedicated Account Manager. Working with them will help you devise a personalised marketing strategy which is right for you and your business. Bottom Line – What will it cost you? Representing great value at £500 per month. Including all the services mentioned.
If you want to lock out the competition you’ll need to act quickly. We look forward to hearing from you. Call us on 01702 513113
Social Media Running social media campaigns for you. This includes Twitter, LinkedIn and Facebook. If you already have a presence we can enhance your existing programme through retweeting, mentioning, liking and so much more. Email Campaigns Creating email campaigns including supplying data, set up, running the programme and monitoring the outcome on a monthly basis.
Business Connected Ltd - www.businessconnected.co.uk - 01702 513113
How VORTEX paid for Sponsorship with Spare Capacity VORTEX EXHAUST TECHNOLOGY are experts in improving efficiency of vehicle engines and wanted to expand their brand awareness by creating a marketing budget they currently didn’t have.
1. Vortex opened a
account. 2. BBX sold Vortex’s Spare Capacity (Exhaust Systems) within the BBX Community.
3. Vortex received BBX pounds. 4. BBX sourced a sponsorship opportunity (Legends Cars) for Vortex. 5. Vortex paid for the sponsorship with their BBX pounds leaving their cash flow intact.
Result = Vortex have paid for Sponsorship with Exhaust Systems. (picture below)
Turn your spare capacity into something you want. Call BBX on 0333 400 2014
Premier Partner
Sound Financial Planning Group The Retirement Planning Specialists 01268 567567 | enquiries@soundfp.co.uk | www.soundfp.co.uk
The Retirement Conundrum Will your money outlive you, or will you outlive your money? Many people do not know the answer to that question – in fact many do not even realise that’s the question! Planning for the longest holiday of your life involves careful consideration of the following; • Maintaining your lifestyle – keeping up with the cost of living • Pension/Investment decisions • Tax Planning and reduction strategies • Being financially well organised • Risk Management – protecting loved ones • Family/business succession planning • Children/Grandchildren – inheritance blood line protection • Wills & Estate Planning. These are just some of the issues you will have to consider for long-term prosperity. Sound can help you to organise your financial affairs and produce a lifelong cash-flow model ensuring you never run out of money - this typically includes; • Establishing your earliest possible retirement date/financial independence age • How much ‘risk’ do you really need to be taking? • Maintaining your desired lifestyle • The long term effects of giving away money to your children & family members • Developing a family inheritance & blood line protection plan • Ensuring you never run out of money, even in the event of ill health. For more information visit the website at www.soundfp.co.uk or call us on 01268 567567 for an initial no cost or obligation chat.
Financial Planning Corner IMPORTANT – APRIL 2015 PENSION CHANGES WILL BE HAPPENING – TAKE ACTION IF; • You will be 55 on or before 5th April 2015 • You pay higher or additional rate income tax • You have pension funds in excess of £500,000 • You have Final Salary Pension Benefits – deferred or otherwise • You have not claimed your £85,500 tax-free allowances thus far • If you own your own business. Please call us on 01268 567567 – we are here to help – no initial cost or obligation – risk free! If you would like to be updated on these and other important changes as they occur please e-mail us at enquiries@soundfp. co.uk quoting ‘Important Updates’.
UPCOMING EVENTS Professional Briefing for Accountants & Solicitors 11th Feb 2015
Business Owner’s Breakfast Workshop 4th March 2015
New & Existing Client Seminar 15th May 2015 If you would like to know about the above events or would like to attend, please contact us.
Technology Update
Cyber Security – There Goes 2014 But What About 201 5?
2
014 saw yet another increase in the number of successful Cyber attacks on businesses of all sizes. Here a few of the most memorable:
• eBay suffered two attacks allowing users’ account credentials to be harvested in one instance by users being redirected to a false website seeking users’ details. • JP Morgan had very sophisticated security provisions but a persistent attack enabled hackers to gain access to the bank’s security details as well as potentially accessing details of over 50 million household accounts across the US. • The Heartbleed attack was a security bug within the OpenSSL authentication protocol used by over half a billion websites and systems across the globe. Systems required a patch to resolve the problem and more than half have been patched leaving a considerable number of systems still vulnerable. Some of the well-known sites using the protocol included Amazon, Google and Facebook. • The after effects of the Point of Sale software attack on the US retailer Target continues with banks being given permission to sue the retailer for their losses estimated to be in excess of $300 million. In this case the entry point for hackers was a small third party maintenance company and that enabled cybercriminals to collect credit card details from as many as 100 million users. • The Sony Pictures attack has had a great deal of publicity and the full details of how the attack was carried out and by whom are not yet known. The overall number of successful attacks will never be known as attacks on many businesses and organisations go unreported for fear of reputational damage. Most authorities acknowledge that the volume of attacks is becoming unwieldy and the investigation of even the more costly beyond existing resources.
So What Will 201 5 Bring? The IT industry continues to develop more secure systems and faster responses to known and potential threats, this in turn leads to greater ‘creativity’ (misplaced as it is) by the cybercriminal. Many of the existing threats will remain and evolve but new issues will have to be faced and technology continues to pervade our world. • Email – the nature of emails will become more sophisticated over the coming year and more targeted. The latter will lull the unprepared, and possibly even the prepared, user into opening emails loaded malicious code of some nature. • Legacy systems – many systems continue to use open source code written many years ago and containing, hitherto, unexploited vulnerabilities. Heartbleed is just one example of this latent reservoir of threats.
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• Single sign-on authentication – the ease of access to many systems that consolidating your authentication is becoming more widespread and users enjoy the simplicity of the approach. However, once the depository for the passwords and login names has been accessed, other systems become vulnerable. Mobile phones and cookies are well-established examples that can ease the access of multiple systems. • The ‘Internet of Things’ (IoT) continues to expand with new devices becoming Internet aware. Household appliances such as fridges, heating systems, lights etc. can now be readily accessed from anywhere in the world. Little is known about how the likely vulnerabilities in such systems will be exploited by cyber criminals but once again the ‘creativity’ will be called into play. • Data depositories – the data typically being extracted and exploited to date has centred on credit card numbers and details. There are many other types of valuable data that can be more useful and more pervasive, such as medical records held by a wide range of institutions and businesses alike, such as hospitals, doctors surgeries, treatment centres and recreational centres. There is no doubt the level of cyber attacks is akin to digital warfare and as a society we need to be prepared to repel, and recover from, such attacks in a robust manner. The need for best practices to be adopted by all businesses is recognised as essential to protect the UK economy and as such the Government has encouraged and supported the development of IASME, a security standard specifically for SMEs. The standard could be described as ‘ISO 27001 lite’ but only because the cost of implementation, auditing and maintenance is much less. In June 2014, HM Government launched through the Department for Business, Innovation and Skills (BIS) two new cyber specific standards, namely, Cyber Essentials and Cyber Essentials Plus with a view to enabling businesses of any size to adopt the standard and to demonstrate good security provisions. Yellowspring has actively contributed to the development of the CE standards and is well placed to advise and guide businesses in enhancing their security provisions as well as securing the CE accreditation. * Written by Paul Rolison, Yellowspring Ltd IT Consultancy based in Laindon, Essex Tel: 01268 494 102 Email: paul.rolison@yellowspring.co.uk www. yellowspring.co.uk
Cyber Essentials scheme If you hold sensitive information about clients, customers or any Third Party, are you sure your security measures are sufficient to protect against the growing number of Cyber attacks?
Cyber Essentials is a Government initiative designed to help responsible businesses demonstrate that they take Cyber security seriously and have implemented controls to protect data held about their clients and connected parties.
Yellowspring has the skills and experience to help you develop your security using technology and importantly process controls, and if certification is required Yellowspring can guide you through the process.
Telephone Maria West on 01268 494 101 to arrange a meeting or email: cyber@yellowspring.co.uk
Yellowspring Ltd Astra House, Christy Way, Laindon, Basildon, Essex SS15 6TQ.
www.yellowspring.co.uk/cyber
www.fleximize.com 020 7100 0110
“Needing some short-term cash flow help for my business I applied to Fleximize. Within an hour or so my application was progressed. Information quickly exchanged via email between myself and a very responsive relationship manager. Funds were in my account 48 hours after my initial enquiry, it would have been quicker than that had I not been out at an off-site meeting. Highly recommended!” Steven borrowed £8K over 4 months
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Contact Us Today For More Information On Growing Your Business Speak to our Suffolk-based relationship team T: 020 7100 0110 E: hello@fleximize.com
Business Advice
Stationery and How Much Does That Pen Really Cost?
I
n this article I will turn my thoughts to a cost that every company incurs, but often one that companies do little to manage, and that is stationery. Often spends in this area are below those of the big-ticket items such as communication or energy, and yet it is an area where there can be significant savings achieved with minimal effort. The Institute of Purchasing estimate that the stationery spend per employee is £500 per annum, so it is easy to understand how costs in this area can quickly add up.
Core v Non Core One of the easy ways to drive savings is to agree a core price list with your supplier. In its simplest form this can be as easy as asking for specific prices for the 100 most frequently purchased products in their catalogue. However, as with any cost management strategy the devil is really in the detail. Do the 100 most purchased products from your supplier’s catalogue match the spend profile of your business? To do this exercise properly investment in time is required in order to reap the greatest benefits. Below is a simple ‘how to’ guide: • Analyse your businesses’ stationery spend over 12 months. Enter the detail into a spreadsheet which will help with analysis later. This step need not be as onerous as it sounds as often suppliers can supply this data in electronic format, reducing the time required in manual data entry. • Apply the Pareto principle, and analyse the products that make up the top 80% of overall spend. • Ask your supplier to provide core pricing for the products that make up the top 80% of spend. • Agree a discount with your supplier for all other items purchased, but beware of how this discount is calculated. Is it a discount on catalogue price, RRP or MRRP. What is the difference? RRP is the recommended retail price and can be a price that is arbitrarily set by the supplier, it is not necessarily linked to a manufacturers recommended retail price or MRRP. While a discount may appear attractive, 40% off RRP for non core items could still mean the discounted price is greater than the MRRP. • Continually review the core list. Buying habits and the needs of businesses constantly change and so the core stationery list should also.
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• Review non core spend in detail. Understand why a non core item is being purchased. Is it because of an internal buying decision, or is it due to a supplier not being able to supply a core list product. If the latter then make sure your supplier will honour your core list price, as the lack of a core list product is not your fault. If the former then understand why the non core item has been chosen.
Stationery Catalogues Agreeing a non core list can take time, and often companies may decide that the time required undertaking this exercise properly, may not be worthwhile. There are some easy steps that a company can take to manage stationery spend and the easiest one that any company can do is to simply collect all the stationery catalogues dotted around your business and throw them in the bin. As soon as you give people choice you can guarantee that they will choose different products to do the same job. One week they will buy pen of brand A while the week after it will be brand B. Is there any difference in the pen itself, probably not, but it dilutes spend across a larger number of products.
Take What You Need Often organisations have a central stationery cupboard and leave the ordering of stock for that central store with one or two people. By doing this they believe that they are controlling spend in this area, and in one aspect they are, by centralising purchasing, but even this is open to abuse. How often have you gone to a stationery cupboard needing a pen, to then take the whole box and put it in your desk drawer thinking I will use them. The next time your pen runs out do you remember the box of unused pens in your drawer? A simple area such as stationery can realise savings for any organisation, but again it is about investing time to reap the rewards.
Tel: 01279 722167 Mobile: 07803 246737 Email: lee.freeman@auditel.co.uk Lee Freeman, Auditel
Is the key to your stationery cupboard in the hands of someone who has the time to manage the costs effectively? If not, you may be paying a lot more than you should be.
WHO HOLDS THE KEY TO YOUR STATIONERY CUPBOARD?
Individually they may not add up to much, but collectively stationery costs can be substantial, often covering 100’s of essential items. Few companies have the time or resources to devote to ensuring that these myriad costs don’t get out of hand. Auditel is the country’s leading provider of cost management services. Not only can we save you money, but using our hard won knowledge and expertise, we can also ensure that your stationery cupboard is stocked with the items your organisation needs at the best possible price.
“ Auditel provided all the assistance we needed to get the best possible deal in a number of areas. We are delighted with the results.”
Contact Lee Freeman today to ensure that the key to your stationery cupboard is in the best possible hands.
T: 01279 722167 M: 07803 246737 lee.freeman@auditel.co.uk www.auditel.co.uk/leefreeman
Fully equipped to manage all your business costs
LogoBrite Promotional Merchandise provides branded products to companies requiring items
to support their corporate brand identity. With unrivalled product knowledge and a strong team providing creative sourcing in all aspects of promotional merchandise, gifts and incentives. It’s our job to make your LogoBrite!
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tel: 07899 796779 | fax: 01621 890971 | email: dayni@logobriteltd.com
www.logobriteltd.com
Auto Enrolment
Top 10 Tips for Workplace Pension Planning for Small Businesses
T
he new workplace pensions laws have now been in place for over two years and 2015 will see the numbers of small businesses dealing with workplace pensions increase significantly. In a squeezed workplace pensions and auto enrolment support market, early planning and preparation will pay dividends for those small businesses that are first off the starting block. Here are our ‘Top 10 Tips for 2015 Workplace Pensions Planning’ for small businesses. Find out what you need to start doing in 2015 to get ready to meet your auto enrolment obligations. Workplace pensions and auto enrolment are inherently complex and we recognise that small business owners need solutions that take away the pain and save time. AE Wizard
Tip 1
Check your staging date
Your staging date has already been set by the Pensions Regulator and is when your workplace pension’s obligations begin. Make sure you know when you’ve got to be ready by. If you don’t know your staging date, it could take you by surprise! Check your staging date here. You’ll need your PAYE reference number handy.
is helping small businesses understand what auto enrolment means for them. For a free, no-obligation chat about auto enrolment in your business, contact us at support@aewizard.co.uk or on 0330 223 3088 for more information. www.aewizard.co.uk
Mobile: 0330 223 3088 Email: fiona@aewizard.co.uk Web: www.aewizard.co.uk Fiona Cowie, Workplace Pensions Specialist
Tip 6 Look at your workforce contracts You need to work out which workers you will need to include in your auto enrolment assessment. In broad terms you must include workers on a UK contract of employment and who ordinarily work in the UK. This may include zero hours and self-employed workers.
Tip 7 Do a test auto enrolment assessment Tip 2 Decide who will manage the process in your business Auto enrolment needs to become embedded in your everyday business processes. Work out who should be involved in the planning to make sure that those who oversee payroll and relationships with external service providers are involved from the start. This may be your office manager, your finance administrator or the Managing Director’s PA.
Tip 3 Look at your data Once it is up and running, auto enrolment will work best if you have good quality data and data processes. Take a look at this now to get in the best shape.
Tip 4 Find a pension plan It goes without saying that you need a good quality qualifying pension plan that meets the requirements of the new laws. You will have the most choice in the market if you start to look at this early.
Tip 5 Talk to your payroll provider In small businesses, the auto enrolment assessment that you need to complete every pay period is best done in your payroll system. You need to check that your payroll can do what it needs to and have a ‘Plan B’ if it can’t.
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You can use a test assessment tool to run a test assessment of your workforce earnings to see which employees will be in which auto enrolment category - Eligible, Non-eligible and Entitled. This will help you to understand the make-up of your workforce.
Tip 8 Work out your costs Auto enrolment will add cost to your bottom line both in terms of pension contributions and the cost of putting place and running auto enrolment processes. You may be able to mitigate some of this cost through cost savings elsewhere and smart, well-informed decisions during your auto enrolment planning.
Tip 9 Start to communicate with staff Complying with workplace pensions laws is compulsory but this doesn’t mean that your implementation has to be dull and bureaucratic. A company pension contribution is an employee benefit and it may well be the first time you have offered this to your staff. Make the most of this and present it to your staff in the best light possible. A drip-feed approach will help staff to better understand the changes and will reduce the queue at your desk after the first payroll run!
Tip 10 Seek the right level of support We have put this at number 10, however you shouldn’t underestimate the amount of support that you may need to get auto enrolment set up in your business. There is help available from the more expensive full consultancy support to more costeffective self-service tools such as AE Wizard. Choosing the right support for your business will save you time and will take away the worry, ensuring you meet your obligations in the most efficient way possible.
Show your business in the best light
printwize.co.uk Printers of Business Connected
Business Support
Helping Businesses in Essex to Grow
E
ssex Innovation Programme – Fully funded support available for local entrepreneurial businesses
The Essex Innovation Programme, EIP, works with innovative companies in Essex helping the county’s budding entrepreneurs and innovators to enable established and early stage businesses to fully exploit their innovative business idea, to help sustain business in those difficult stages and to help established and growing businesses position themselves for future sustainable growth. EIP, an Essex County Council programme, has run for over 7 years. In that time it has worked with over 400 businesses on a variety of projects; helping an entrepreneur to licence their product, assisting a company access a grant for research and development work which in turn enabled that company to get their products into production and working with established companies looking to release new products and diversify their markets resulting in sustainable growth for that company.
How do EIP work with businesses? EIP works with businesses in two ways…
1. Private sector business consultants EIP run a team of experienced private sector consultants who work with new and established businesses on a one-to-one basis delivering specialist support to early- stage businesses and established businesses, helping entrepreneurs navigate through the critical initial stages of commercialisation of new ideas and to help established and growing companies with commercialisation of their innovative idea. In doing this EIP is able to help companies to anticipate the challenges affecting their competitiveness and plans for growth, and work with relevant partners to deliver solutions, create opportunities and identify collaborative advantage wherever possible. Support provided is very much bespoke and focused on the particular aspiration and challenge of each business. However some themes have emerged over the lifetime of the programme; • Market assessment • Market diversification
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• Advice on securing finance • Winning business in niche markets • Proof of concept • Using design effectively • Options for business development • Advice and guidance on how to turn a business idea into a genuine, money making venture • Business process design.
2. Specialist sector networks We run specialist sector networks with established businesses to stimulate business collaboration, to support innovation and to share best practice and access to vital information for business development networks. These networks cover the themes of Research & Development, Manufacturing and Design. Participants have included; Ford, Selex Gallileo and Wilkins & Sons.
Working with partners… In addition to working with companies we work extensively with partners in the region to ensure that we deliver business development opportunities and expertise to our clients. The Harlow Group is one of the UK’s leading manufacturers of precision sheet metal components. “Around 2008 there was an economic slowdown, we recognised we needed to adapt and change ourselves. As the landscape changed our customer requirements changed also. We’ve been working with EIP on a couple of programmes looking at productivity improvements and marketing. This has enabled us to be more competitive and gain new clients.” The company has successfully expanded its activities into the demanding aerospace and medical equipment sectors and is enjoying significant export growth. Bill Timpson, Managing Director, Harlow Group. To find out more contact Jenna Osborn on 07880 092887 or email: jenna.osborn@essex.gov.uk Visit: www.essexinnovation.co.uk
Save locally At Shawbrook, we believe your bank should be a pleasure to deal with and that your savings should always achieve a good return. Our best-buy business accounts have friendly, experienced support from our team in Brentwood and a series of awards to support our ethos. You don’t need to change your bank to save with us, just save with a new kind of bank - Shawbrook Bank.
Awards 2014/15
WINNER
Best All Round Savings Provider
S TA R T S AV I N G W I T H S H AW B R O O K
IN-HOUSE SAVINGS TEAM T 0845 266 6611 savings@shawbrook.co.uk
APPLY ONLINE AT W W W. S H AW B R O O K . C O. U K
SHAWBROOK BANK LIMITED IS AUTHORISED BY THE PRUDENTIAL REGULATION AUTHORITY AND REGULATED BY THE FINANCIAL CONDUCT AUTHORITY AND THE PRUDENTIAL REGULATION AUTHORITY. REGISTERED OFFICE, LUTEA HOUSE, WARLEY HILL BUSINESS PARK, THE DRIVE, GREAT WARLEY, BRENTWOOD, ESSEX, CM13 3BE. REGISTERED IN ENGLAND, COMPANY NUMBER 388466. SHAWBROOK BANK LIMITED IS A MEMBER OF THE FINANCIAL SERVICES COMPENSATION SCHEME.
Maximising Your Business Impact Do you have exciting plans and aspirations for your business in 2015? Are you confident that your digital marketing will have the distinctive impact you need? Are you using the power of music in your digital marketing? Using the full potential of digital and social media can be daunting and challenging, but working with TS3 will enable you to find answers to questions like these. We bring advanced knowledge and skills in sales and marketing to create outstanding success for your business, helping you:
Sales and Marketing Specialists
• Attract and retain customers • create clear distinction and recognition of your brand • maximise your digital marketing impact We achieve this through: • Coordinated Digital Marketing – bringing the power of Audio Branding to your digital marketing • Advanced sales and communication techniques – delivered through consultancy and mentoring • Dynamic Sales and Marketing planning “We have enjoyed a dynamic engagement with TS3.” Inspire Change Consultancy “We have worked with TS3 several times as part of our work in Visual Branding and Promotion. Audio Branding and Underscoring are vital to the work we do with video promotion and we’ve always had a great response from our clients and the feedback they get from their customers.” Scandinavian Race Media
Simple. Effective. High Value. Call us today for a free consultation to see how we can push your heartbeat out to the world! John Trent Wallace 01708 753034 john@ts3.uk.com follow us on twitter @ts3soundbusiness www.ts3.uk.com
For Lasting First Impressions The new C-Class saloon and estate from Mercedes-Benz offer unrivalled style, iconic design and groundbreaking technology from a truly exceptional £309 a month.* Make every impression count - call our expert team today for more.
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Lancaster Mercedes-Benz Corporate CONTACT YOUR LOCAL FLEET SPECIALIST
Chelmsford Colchester & Ipswich Southend & Lakeside
John Vickers Kim Hutson John Vickers
0844 649 7074 0844 649 7075 0844 649 7076
*Business Users Only. Advance payment and fee applies. All payments subject to VAT: Finance based on Contract Hire agreement, 10,000 miles per annum. Excess mileage charges may apply. Rental includes Road Fund License for duration. Guarantees and indemnities may be required. Orders/credit approved on selected new C-Class models between 1 January 2015 - 31 March 2015, registered by 30 June 2015. Subject to stock. Offers cannot be used in conjunction with any other offer. Credit approved subject to status by Mercedes-Benz Financial Services UK Limited, MK15 8BA. Correct at time of print 01/15 - subject to change at any time.
H&S Update
Discover the Benefits of E-Learning
T
he Health and Safety at Work etc Act 1974 (expanded by the Management of Health & Safety at Work regulations 1999, requires employers to provide whatever information, instruction, training and supervision as is necessary to ensure, so far as is reasonably practicable, the health and safety at work of your employees. The training is particularly important as part of a new staff members induction. But for a small to medium business, what is the most cost effective way to meet this requirement? With face-to-face training, you usually get one chance to soak it all in. But E-learning is on-demand, meaning learners can move at their own pace and watch presentations again and again if needed. “The added flexibility allows everyone to work at his or her own pace and better fit the training into a busy schedule,” Pearson says. “For instance, the Health & Safety training system we buy for our warehouse and transport workers consists of a series of videos covering a topic. During the videos, the instructor works on an element and our staff follow along, interacting with the online training as they go along, it’s engaging. They’re constantly pausing, rewinding, or replaying the videos. The staff prefer this style of training, and it’s not possible offline.”
Accessibility E-learning allows learners to continue building and sharing knowledge outside of the traditional classroom environment. The advantages are clear with flexibility and accessibility cited as the number one benefit closely followed by reductions in direct training costs. With RoSPA accredited courses, we have a full online training system to deliver value-for-money in a high quality, interactive interface.
Key benefits to E-learning • All business sectors catered for • Cost effective and flexible • Over 70 accredited courses available • Accessible 24/7 • User friendly interface • Handy help guide • Track-Trace-AssessMonitor on all training • Instant results.
Join our next E-learning webinar to find out more on Tuesday 17th March 201 5 – visit www.parkcity.co.uk
Go Mobile E-learning also allows for flexibility across technology formats. Employees can learn at home, on the job, or anywhere they use their smartphone. 61% of organisations are planning to increase their E-learning budget within the next three years, are you?
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Tel: 01206 752100 Email: wendy.twydell@parkcity.co.uk Wendy Twydell, Park City
Let Park City navigate your staff through E-learning
Talk to the experts Call Wendy on 01206 752100 or visit us online at www.parkcity.co.uk/e-learning
Real people, real experts, real time Park City Consulting Limited Tel: 01206 752100 Fax: 01206 752400 Email: consulting@parkcity.co.uk 894 The Crescent, Colchester Business Park, Colchester, Essex CO4 9YQ
BUSINESS
CONNECTED
SOCIAL MEDIA TRAINING COURSES FOR JUST £49 Business Connected specialise in providing first class social media training to businesses across the South East. We are introducing our training courses which will take place every Friday afternoon at our offices. Each week we bring a different course so feel free to come along to as many as you require.
HOOTSUITE
Twitter is a fantastic business tool and we will show you how to setup and brand your profile, how to engage with others and how to build up your followers. We will also run through all of the Twitter terminology including what hashtags are used for and the correct time to use them. Business Connected will give you some great tips to help you build a perfect Twitter page and strategy.
Hootsuite is a great time saving and strategy piece of software that can help you be more productive by enabling you to schedule and manage all of your social media from one platform. On the day we will set up and load your social media accounts onto Hootsuite. We will show you some quick and easy ways how you can schedule your Facebook and LinkedIn posts as well as tweets and much more. You can add your favourite LinkedIn groups and schedule posts so you are always on your clients’ minds. We will explore Hootsuite Pro and show you the advantages and disadvantages of upgrading.
MAILCHIMP
Mailchimp is a smart way of sending emails to the masses or targeted audience. In this part of the course we will be setting up your account and demonstrating how to design, send and monitor an email campaign. We will run through how to import connections, importing and exporting templates and discuss in detail the terminology and show you how you can measure and test your campaigns including click throughs, bounce rates and A / B testing.
LinkedIn has been a massive force in the business world for the last decade. If you haven’t embraced this business giant now is the time. In this section of the course we will run through all the basics and some hidden gems including: building your profile, adding connections, downloading your contacts to Excel including their email addresses. We will also explore what groups to join and the benefits of having a company page and how you can showcase your products and services.
Do you feel you’re not using Social Media to its full effect and would like some fantastic training?
Then our courses will be perfect for you. We offer training for LinkedIn, Twitter, Mailchimp and Hootsuite. Each course is two hours long and fully interactive. We suggest you bring a laptop so we can set up or work on your accounts throughout the training course.
The cost is just £49 per session, for a breakdown on what’s covered on each course please email us today on info@businessconnected.co.uk or call 01702 513113.
S AV I N G S O N E X P R E S S F R E I G H T A N D M A I L S E R V I C E S
InXpress help businesses send and receive documents, parcels and pallets around the UK and between Europe and the rest of the world. We provide these services in conjunction with familiar national and international carrier partners who include DHL, FedEx, TNT, UPS , UK Mail and Palletways. They handle all the pick-up and deliveries, while we provide a personalised customer service and the invoicing. Our customers get a secure, reliable, discounted service, multiple carrier options, full auditability and one clear invoice, all of which is available through our web shipping portal WebShip. For further information or to receive a no obligation quotation please contact Martin Hagger on: 0845 576 0006 or email: martin.hagger@inxpress.com
www.inxpress.com/gb
ANYTHING • ANYWHERE • ANY TIME • ANY WEIGHT
ATE G E L E D Y A D M £25 O R F S E T A R
SLEEP EASY Organising an event? Stay for free* at the Holiday Inn Southend • • • • •
Space for intimate conferences or larger events Free Wi-Fi Free Parking 1935 Rooftop Bar and Grill Located minutes from the airport terminal
Book now quoting BUSINESS CONNECTED FEB15 *Free stays apply to the individual organising the event only and for stays the night before or night following the event T&C: Subject to availability. Terms and Conditions apply.
Holiday Inn Southend 77 Eastwoodbury Crescent, Southend on Sea, Essex, SS2 6XG Tel: 01702 543 001 Email: reservations@hisouthend.com Web: www.hisouthend.com
STAY YOU.®