How the Growth Hub has helped Duchy Equine Vets gallop to growth
Tips and advice on how to get your business ahead in 2025
Introducing Heltston-based Stratum Marquetry
Festive gift guide
Regulars
What is the way forward for Cornwall in 2025?
British Chambers chief visits the Duchy
Looking forward to the Tourism Summit
Who’s gone where?
Outlaw on board with Cunard
WELCOME
By editor Nick Eyriey
A time to be heard
Well, that was quite a Budget.
I don’t think too many of us were expecting many early Christmas presents, but as I write this, coming towards the end of November, the fall out is still being felt and many businesses are calculating the likely costs to their businesses.
But while there is a sense of uncertainty among many, there is also hope and opportunity.
In his monthly column, Cornwall Chamber CEO John Brown sums up the situation quite nicely when he calls for a “laser focus” on collaboration and delivery. “The Government won’t simply hand Cornwall its fair share,” he says. “It’s up to us, the business leaders of Cornwall, to ensure our voices are heard loud and clear.”
One man very focused on delivery is the new Eden Project CEO, Andy Jasper. In this issue, Andy talks to us about his future plans for the brand and relief that the Morecambe project is very much going ahead after escaping the Budget cuts.
And talking of the future, starting on page 20 we look forward to the year ahead with our annual Business Essentials toolkit, full of tips and advice to help you get ahead in 2025.
On which note, from all of us at Business Cornwall, may we wish you a very Merry Christmas and a Happy and Prosperous New Year.
ON THE COVER
Eden Project CEO, Andy Jasper – see page 10.
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Toni Eyriey toni@businesscornwall.co.uk
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Rachel Koerner rachel@businesscornwall.co.uk
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THE BIG QUESTION
What is the best way forward for Cornwall in 2025? Could we do with an elected mayor for example? Should we be working more closely as part of a greater south west?
Following the biggest tax-raising Budget since 1993, there is much for Cornish businesses to consider if they want to mitigate the impact of some of the measures announced.
Many of our clients are naturally concerned about how the changes to business property relief and agricultural property
DAVID BROCK
Your Partnerships
I don’t get involved in politics. My focus is on helping businesses survive and thrive no matter what politicians throw at us. Businesses are what make the world work and unfortunately are affected by the decisions of politicians, but the great thing is business owners and entrepreneurs will find a way to survive and the best way to do that is to help each other. You ask about a Cornish Mayor, working as a part of a greater south west and if the UK Government has a growth plan for Cornwall. My answer may not be popular, but I really want Cornwall and all of the UK to work with each other and not work in silos as we can all grow together if we all think bigger.
STEVE GUILFORD
Kernow Coatings
The Great Southwest, well it isn’t just a busy tourist destination for eight weeks of the year. We have over 20,000 businesses in Cornwall alone, with huge diversity of service, product and manufacturing options and very much can shape not only the south west but the UK economy.
With anticipated number of residences growing over the coming years, the area needs significant investment in its infrastructure to not only attract specialists and skills into the area but retain the future generations that will continue to grow and build the businesses within. We do need to have more business sector forums I feel to understand what exactly we need in relation to what sectors are we targeting to grow, and what actual skills and resource we need to make that happen.
ANDREW FINLEY
Oxford Innovation
It is clear that the new Government is facing significant choices in terms of devolved funding and associated strategies for economic growth. Does Cornwall loom large in their thinking? I’m unsure, but it is clear that they are more comfortable dealing
relief will affect them. Inheritance tax (IHT) is a complex area, but in essence these reliefs are set to become less generous. Owners of farms and businesses worth more than £1 million may be worried their heirs will be left with a hefty tax bill, though it’s often not that simple.
The proposed removal of the IHT exemption on qualifying pension funds could also have a big impact for individuals, particularly couples who are not married or in a civil partnership. However, the key message is not to panic. With sensible planning, it is often possible to reduce or eliminate IHT liability, or at least plan for its payment.
with regions of significance based on geography, population and economy.
Mayoral Combined Authorities are already given preferential status when it comes to devolved funding deals so the chance to revisit that option for Cornwall should not be dismissed again without rigorous consideration of the pros and cons. Above all it must not be a purely political decision.
We are all proud of Cornish heritage and uniqueness but I wonder if that is enough to convince people in Westminster when it comes to meaningful investment decisions?
Cornwall, as part of the wider south west, has so much to offer and playing our part as a key component in the achievement of regional and national economic objectives feels like a much more compelling place to be.
THOMAS SMITH
Miller Commercial
We can all grow together if we all think bigger.
Would a mayor make a difference here? I am yet to find a really convincing argument for a mayor of Cornwall. While I can appreciate the potential for a stronger regional voice and a greater degree of control over Cornwall specific socio-economic factors, I struggle to see how they might be any more effective over such a diverse landscape where the needs of the various parts of Cornwall are so different. That said, I don’t believe the Government has a dedicated growth plan for Cornwall so growth must come from within. We are all ambassadors for Cornish business and as a region and an economy, we must take responsibility for growth and development. I feel it is risky to consider Cornwall in isolation to the rest of the south west, as we risk missing out on the potential for cross fertilisation of industry across such a vast geographical area. Yes, there are challenges for the local economy to be addressed, but not to the extent that we alienate ourselves from the rest of the region.
Many businesses – especially in the hospitality and care sectors – will be bracing themselves for the increase in employers’ national insurance contributions (NICs), from 13.8% to 15%. The salary threshold at which employers start paying NICs will also drop, from £9.1k to £5k a year.
These changes are expected to increase the cost of employing staff by around £800 per worker, on top of the national living wage rising from April 2025. One way employers can mitigate these extra costs could be by implementing salary exchange schemes, for example for pension contributions or low-emission vehicles.
Business owners will also need to factor in higher rates of capital gains tax when planning their exit strategies. We are working hard to help our clients understand and prepare for the upcoming changes.
Steve York is a tax director at PKF Francis Clark’s Truro office: 01872 276477
steve.york@pkf-francisclark.co.uk
NEWS IN BRIEF
Planning consent has been given for the £4.1 million renovation of Market House in Penzance. The old Market Hall on the ground floor will host casual all day dining and street food, while the top floor will be a restaurant cementing the town’s growing reputation as a foodie ‘hot spot’.
Leading south west flooring contractor, Corfloors, has opened a new showroom and warehouse on the Pennygillam Industrial Estate in Launceston.
Cornwall’s Rewind Radio raised nearly £26k from its Radiothon for local charity. MD Richard Woods stayed on air for a mammoth 48 hours, raising funds for HD Livin’, Cornwall Hospice Care and Penhaligon’s Friends.
Cornish Payroll has achieved reaccreditation from the Chartered Institute of Payroll Professionals (CIPP). The CIPP Payroll Assurance Scheme is the highest possible pass mark and recognised as the gold standard in the payroll industry.
Made for Life Organics scooped a clutch of awards at the Free From Skincare Awards. The Truro-based business received two Silver medals for its Organic First Aid Kit, a further Silver medal for its 3 Step Collection and a Gold medal for its Catch The Breath Collection.
More than 270 people took part in the Moonlight Memory Walk at The Lost Gardens of Heligan, raising £32k for Children’s Hospice South West.
The Natural Fibre Company has opened a new shop at its woollen spinning mill in Launceston, in response to growing interest in their Blacker Yarns brand of British breed, pure wool, premium products.
Penryn-based, The Peloton, has become the first accountancy firm in Cornwall to achieve B Corp certification.
CHAMBERS CHIEF HAILS CORNWALL SPIRIT
The director general of the British Chambers of Commerce was in Cornwall last month to meet local businesses and discuss the challenges and opportunities for the year ahead.
The two-day visit was hosted by Cornwall Chamber of Commerce to showcase Cornwall’s strength of industry and inspire Shevaun Haviland to fly Cornwall’s flag on a national level.
The visit kicked off with a tour of Cornish Lithium, followed by a regenerative roundtable featuring representatives from Celtic Sea Power, Spaceport Cornwall, University of Exeter and Cornish Lithium.
Haviland’s visit continued with a tour of Falmouth University, where she was introduced to the flourishing creative talent nurtured there, followed by a members’ reception in the evening.
The second day focused on Cornwall’s burgeoning talent pool, with visits to
THE TIDE IS HIGH
HydroWing has signed a binding agreement to develop plans for the first tidal current power plant in Indonesia.
Pendennis Shipyard, where Cornwall College apprentices showcased their skills in high-level projects and to Truro and Penwith College’s STEM and Health Skills Centre in Bodmin.
The visit culminated at Spaceport Cornwall, where Haviland met winners of the Cornwall Chamber’s 30 Under 30 Awards.
Haviland said: “Cornwall exemplifies the innovative spirit and commitment needed to drive the UK’s economic future.
“I am truly inspired by the people I’ve met – from skilled apprentices to visionary entrepreneurs – all of whom are contributing to Cornwall’s exciting growth story.
“For Cornwall to realise its full potential, however, it’s critical that Government support is strong, enabling the infrastructure, investment, and training needed to sustain this momentum and ensure a prosperous future for Cornwall’s communities and businesses.”
The 10MW tidal energy project, which will be delivered in partnership with state-owned national power company PLN (Perusahaan Listrik Negara), is planned to be located in East Nusa Tenggara in the Indonesian archipelago. HydroWing is the tidal energy division of Falmouth-based Inyanga Marine Energy Group. Inyanga CEO, Richard Parkinson, said: “Indonesia is seen as a prime market for our innovative tidal energy technology. This pilot project at East Nusa Tenggara will be pivotal for us and our local partners to move rapidly towards significant commercial scale projects in the Indonesia archipelago.”
SHEVAUN HAVILAND VISITS CORNISH LITHIUM’S
NEW TRELAVOUR HARD ROCK DEMONSTRATION SITE
SAILFLAGS BECOMES AN EOT
Sailflags, a leading manufacturer of high-quality promotional flags in the UK, has officially transitioned to an Employee Ownership Trust (EOT).
The Penzance-based company says the move benefits both employees and customers.
Founded in 1999 by Pete Williams, Sailflags quickly became a pioneer in the UK’s promotional flag industry. Over the past 25 years, the competitive landscape has evolved considerably, but Sailflags has maintained its edge by focusing on quality and fast delivery times.
To guide the company through this new chapter, Adam Haycock has been appointed MD. He said: “The move to employee ownership is about more than just securing the company’s future; it’s about creating a positive, dynamic work environment where everyone feels valued and invested in our shared success.”
A FIRST CLASS COLLABORATION
Royal Mail and The Postal Museum have partnered with Flotsam Flo to upcycle a selection of old trolley sleeves into handmade bags as part of ongoing ambitions to reduce waste.
As part of the partnership, the upcycled trolley sleeves, now unique handmade bags designed by Flotsam Flo, are available exclusively to order instore and online at The Postal Museum.
The trolley sleeves were previously used to line the 850,000 Royal Mail wheeled cages that transport parcels through its network.
These have now been replaced with more durable alternatives, designed by its own in-house engineers.
HAVE YOUR SAY!
A service has been relaunched to gather insights and opinions from Cornish residents.
Called What Cornwall Thinks, a new web platform has been created by market intelligence experts at PFA Research, who hope it will become a powerful tool for digging into issues facing our communities.
Issues investigated by surveying local people will be wide and varied and could include such insights as the perceived impacts of tourism, volume of second homes and how people feel about the provision of local facilities and events that enable neighbours to connect.
As well as being able to get their voice heard, people who sign up for What Cornwall Thinks, and give the benefit of their insights via simple questionnaires, will earn rewards which can be converted into cash.
“This exciting new project aims to give everyone in Cornwall the chance to be the voice of their own community,” said Robert Rush, the Cornish analyst behind What Cornwall Thinks.
“It will bring people together by enabling them to have a say in matters that they care about and it also ensures that people know that their voice is being heard and is important.”
Flotsam Flo founder, Kate Doran, said: “I still can’t quite believe I am working with Royal Mail and the fact my items are on sale through the Postal Museum in London – but if I do say so myself, they make the perfect Christmas gift!”
NEW £1.6M PILOT BOAT
Falmouth Harbour has welcomed the arrival of its new £1.6 million state-ofthe-art pilot boat Atlantic
Atlantic replaces the 46-year old LK Mitchell, which left the port in September bound for a gentler commercial role on the west coast of Scotland in Campbeltown. She is one of the biggest investments by the Trust Port for almost 20 years.
CEO Miles Carden said: “Our Pilot boat crews work throughout the year, in all weathers and conditions, to keep our harbour open and safe to shipping and they deserve the best equipment we can buy.
“We are very excited to welcome Atlantic into our pilot fleet – she will be an incredible asset for the next 20-30 years.”
ARE YOU ONE OF THE
BEST?
SOLAR PILOT PROJECT
A “first-of-its-kind residential solar pilot” has launched in St Ives that aims to unlock affordable clean energy for millions of UK households.
The project, deployed by solar tech company GRYD Energy in partnership with BK Developments, claims to be the first in the UK to test smart solar and battery storage systems for new-build homes that carry a zero upfront cost burden for the developer or homeowner.
Three homes are taking part in the St Ives pilot. The installation has a peak capacity of 11.5 kilowatts and will generate 11,000 kilowatt hours of electricity per year, providing residents with over 70% of their energy demand.
GRYD Energy co founder, Tom Jordan, who founded the Jubel beer brand in 2017, said: “I’m proud to deploy our first project here in Cornwall. Our county has an excellent track record of leading the environmental charge and was one of the first to declare a climate emergency - it’s the perfect home for our pilot that has the potential to unlock clean energy for millions of homes.”
The deadline is looming for registering your company in Business Cornwall’s Best Places to Work survey 2025.
Last year ten Cornish businesses made the grade – Whyfield, Solve Web Media, Hiyield, Harland Accountants, Hertzian, Cornwall Marine Network, Naked Solar, Phoneta, Certus Biomedical and The Peloton.
Business Cornwall’s Best Places to Work is a research-driven programme from Best Companies Group that examines your
company’s practices, programmes and benefits and surveys your employees for their perspective.
Companies that meet certain criteria are considered Best Places to Work and will be featured in the May issue of Business Cornwall.
For full details and eligibility criteria, go to bestplacestoworkincornwall.com
Deadline for registration is: Friday, January 3, 2025.
SIX OF THE BEST
Six Cornish voluntary groups have been awarded The King’s Award for Voluntary Service.
The award is the highest accolade a local voluntary group can receive in the UK and 2024 sees the largest number of awards made to voluntary groups or charities in Cornwall over the past 12 years.
The six trail blazing voluntary groups are: Operation Encompass (Saltash), Young Generation Theatre (Falmouth), Walker Lines Gymnasium Trust (Bodmin), Holywell Bay Surf Lifesaving Club (Newquay), Squires Field Community Centre (Fowey) and Wadebridge Foodbank & Storehouse.
Commenting on Cornwall’s success, Colonel Sir Edward Bolitho, Lord Lieutenant of Cornwall, said: “I am delighted and proud to see six of Cornwall’s finest voluntary groups recognised with these awards. Cornwall’s voluntary sector delivers invaluable support to our communities, selflessly, compassionately and with huge energy, reaching out to everyone in need.”
Representatives of the groups will receive the crystal award and certificate from Colonel Sir Edward Bolitho over the next few months. In addition, two volunteers from each group will attend a garden party at Buckingham Palace next year, along with other recipients of this year’s award.
WALKER LINES GYMNASIUM TRUST
AUTUMN BUDGET 24 COMMENT
Matt Harrington, head of Cornwall Innovation Centres, reflects on the Government’s Budget accouncement.
The Chancellor’s Autumn Budget may not have brought the major tax hikes some Cornwall Innovation customers feared, but it still raised concerns across our business community.
With business taxes taking on half of the additional £40 billion needed to meet Government commitments, many small business owners are weighing up this impact on their growth and hiring plans. The 1.2% increase in Employer National Insurance, raising the rate to 15% from April 2025, has been labelled a ‘Jobs Tax’ by some, with business owners questioning if they can afford to expand their teams.
On the positive side, the continuation of Small Business Rates Relief, albeit at a reduced 40% from the previous 70%, offers some respite. Many were concerned that support would end entirely in March 2025, so this extension is a welcomed lifeline.
Perhaps the biggest relief came with the announcement of a one-year extension to the UK Shared Prosperity Fund, helping avoid the feared ‘cliff edge’ when Cornwall’s funding was set to end in March.
Though the future pot is smaller, and allocations unclear, this extension provides breathing room for businesses reliant on these funds. The Cornwall Innovation Centres remain dedicated to supporting our clients through these changes, with our fully funded in-house business support advisor offering assistance in these uncertain times, as well as flexibility through our licensing agreements.
The corporate team at Stephens Scown is looking forward to continuing its support for companies in 2025, says partner Laurie Trounce.
A hoped-for interest rate cut may soften the lending market, supporting companies with funding for growth and achieving their business ambitions. With consumers ever more savvy and eco-conscious, the team can help align your sustainability credentials with your targets and help you stand out against your competitors.
Perhaps you’re thinking about the new year as a time to put in a clear succession plan for your business, essential for longterm business growth and wealth preservation. We can work alongside your professional advisors to ensure a seamless, comprehensive service and guide you through a range of options to find one tailored to your desired outcomes.
The continued expansion of AI use will doubtless continue in 2025. Implementing an AI policy in your workplace can help set out parameters for how your people can and cannot use Generative AI, ensuring that you have appropriate safeguards in place is crucial to manage your risk.
Coming into force early in the new year, The Procurement Act aims to improve the way public procurement is regulated.
Contracting authorities will need to comply with their requirements under the Act in respect of processes commenced following 24 February 2025. However, they should have regard to the new regime in advance so that it can be factored into procurement planning.
Whatever your goals for 2025, Stephens Scown’s corporate team has the experience and expertise to guide you through complex transactions in pursuit of success.
Contact Laurie on: 01872 265100, email enquiries@ stephens-scown.co.uk or visit www.stephens-scown.co.uk
Formerly director of gardens and parklands for the National Trust and a director of the National Tropical Botanical Gardens in Hawaii, new Eden Project CEO Andy Jasper brings invaluable experience and knowledge to his new role.
As Eden approaches its 25th year, with plans underway for new sites, we discuss Andy’s journey and his insights into what lays ahead for one of Cornwall’s most iconic brands.
CEO feature and cover photographs by Toby Weller.
Tell us more about your journey, your first role at Eden back in 2001 and how it feels coming back? It feels like coming home because I grew up in Cornwall. As with a lot of young people, when I was 16, the first thing I wanted to be was as far away as possible! I grew my career in a different line of work completely, in social work. Six or seven years into that, I went back to university, studied geography and economics and heritage management, and ended up desperately wanting to come back. And what was interesting, at the end of being a mature student, I had an opportunity to work with the Millennium Commission, looking at major capital investment projects across the country. I was so looking forward to coming back to do the one at the Eden Project. I went to the London Eye, the Lowry, that sort of stuff and then came down to Eden. I ended up speaking to Dave Meneer and Tim Smit which led to my role as head of research.
My grandfather used to say there’s magic in the very name of Cornwall.
Coming back after such a time away, what changes have excited you most?
There are so many things that still have this incredible ‘wow’ factor. We’re sitting here in the rainforest, and it’s as good as I’ve ever seen it. And now, for me, having lived in Hawaii, I’m familiar with so much of the horticulture that you see here. These are plants that tell a story about our relationship with the natural world through the trade decisions that we make. We’re surrounded by bananas, coffee, cacao, rice, sugar and rubber... so this hasn’t changed, but it still is incredibly important for visitor engagement. The things that really excited me are the education programmes that we’ve got running. You can now get an Eden Project degree! It now feels like this amazing sort of university campus. We’ve got 209 students studying to get a degree with Cornwall College who are fantastic partners. We’ve got relationships with the universities of Exeter, Falmouth and Plymouth as well.
Eden is seen as a leader in environmental education. What do you think are the key things that your visitors and your learners take away?
With environmental science, the biggest challenge is helping people understand these complex concepts and how they relate to their own lives. And I think that is one of the advantages having a campus that is like this; this great global garden, compared to just a university campus.
Your career path has taken you to some incredible gardens around the world. What impact do you think that will have on your role here as CEO. What’s interesting as you go on that journey is that you pick up all these other ways of doing things.
There are unique things that are here, but there are also methodologies you pick up on the way that you can apply here. So, for me, I feel very confident that we can continue to improve and tweak things and that excites me.
Your predecessor, Rob Chatwin, was integral in some exciting plans including other locations for Eden. I’m conscious about the funding for the Morecambe site. Can you give us any insight into that? Is it in jeopardy?
We had this £50 million of Levelling Up funding, but with a new Government there was some uncertainty about it. However, out of all of those projects that were cut in the Budget, the one thing that I can confidently tell you is that they’re not cutting the Morecambe project. So for us, it couldn’t be a more exciting time. Right now we’ve got something like 28 projects across the world: Costa Rica, Dubai, China, North America, Morecambe, Dundee, Northern Ireland. And what’s really exciting is that the Morecambe one is the first in the UK that’s going to be delivered.
And what’s interesting is that we’ve had so many experts look at the business case and the economic and social impact studies, and what they’re showing is that it’s going to be as transformational in the north west as it was for Cornwall. For me it’s just great because that was my job to understand and monitor economic and social impact, as the one who did the first ever studies.
In 2004 we did a trawl through all the planning applications that were live at that point and I think out of the 3,400 or so we looked at, something like 3,000 of them cited the Eden Project as the reason why they wanted to expand or develop their café, expand their bed and breakfast or modernise the taxi rank. For me, it’s those sort of stories which mean I can genuinely talk to people about the change that’s happened in a very deprived area in Cornwall and say that’s what’s coming for you here. And it’s the same in Dundee.
Yes, because Dundee now has a V&A Design museum, so they’ve experienced quite the rejuvenation haven’t they? Is there any news you can give us about the development of the site there?
The exciting thing with Dundee is quite different to the Morecambe project. Morecambe is a standalone thing, and it’s going to be a real economic catalyst there. But with the one in Dundee, ‘Eden Project Scotland’, the trailblazer was actually the V&A. A bit like coffee houses on a high street - the more you actually have, the more energy and activity you’d see. So you’ve got the V&A Dundee, you then have the RRS Discovery. And then you will have the Eden Project Scotland, right next door.
And it’s going to be absolutely incredible. There’s a real renaissance in Dundee. And the thing I love about that is that it’s a very similar scale to the RHS Bridgewater project.
I think we need to turn up the volume on the horticulture.
So, you’ve got a post-industrial site. It’s going to have a standard type of visitor centre. You then walk through some beautiful gardens and this unbelievable biome, which is made out of a disused gasometer, a big storage cylindrical thing, with this oblique shaped roof, dripping with plants. It’s going to be absolutely incredible. I can’t wait to see it, it’s so different to Morecambe. I love projects. I love seeing the ideas come to reality and the process that you go through to create them as well.
As all these plans progress around the world, do you plan to stay rooted in Cornwall?
Yes, my heart is here. My grandfather used to say there’s magic in the very name of Cornwall. It really is one of the best places to live. I’m very, very happy to be back.
Since taking on the role of CEO, what’s been your main focus?
I’m just one month in. So, look, listen, learn. I’m trying not to jump to conclusions. I’m absolutely loving the staff and the volunteers and getting to see and know them again. And it’s so nice because there’s lots of new faces, but there’s also lots of people who’ve been here a long time. It’s literally like coming back to family. And, what’s wonderful, these quite obscure jobs when you think of it, like science engagement officers, doctors of this and whatever, they’ve had fantastic careers through this place. And, knowing what I know about places around the world, they are super special. But there’s nothing like the Eden Project. For me, that’s what brought me back. I never thought this job would actually come up again. I thought Rob was going to be here for a long time, and he did a fantastic job.
The Eden Project has become intrinsically linked with environmental awareness, not just in Cornwall, but worldwide. How do you see the Eden Project’s mission evolving over the next decade?
We’ve
got something like 28 projects across the world.
It has to go hand in hand with expansion. But what’s interesting is that increasingly we can actually demonstrate what we’re talking about in other parts of the world. So, for example, we’ve got this incredible project in Costa Rica. It’s a classic restoration, protection of a tropical forest, a deciduous forest actually, but it’s a bit like rainforest, but does have seasons.
Previously, this land was separated into lots of farms that had barriers. But what that does, it stops the biodiversity, it stops the movement of large mammals. But it also ends up creating a kind of weird matrix of biodiversity, the plant collections, or plant groups, in a sense. Now, by taking away those boundaries, it opens up a lot of things. It opens up
The impact, the difference that the Eden Project makes on the world, is key to our success.
the animal movements. It also allows you to then restore the right sort of balance of biodiversity. And it also allows us to talk about a sustainable agricultural system that allows those communities to find an economic use of that land.
So cacao, chocolate, is one of the best reasons to save the rain forest, in my view. It is also a product in Costa Rica, which is the perfect place to grow chocolate. So we’ve got this big project out there. When I say big, if you just think of St Austell and then west, what, 270,000 people who live in that area?
That’s the kind of scale of landscape restoration that is going on out there in protection. So being able to talk to visitors here about something that we’re doing out there, really makes a huge difference. And then being able to sell that chocolate in our shop, or actually partner with a hotel out there so that we can focus on ecotourism and the things that we learnt from running this place, that’s where it’s going to start making a huge difference. And for me, those are exciting projects.
The Eden Project would not exist if it wasn’t for our partners.
How do you measure success beyond your visitor numbers?
Obviously, for me, charity needs to be commercially well-run, and you’ve got to make sure that you’re making sustainable jobs and balancing that sort of economic model with everything else that you do. So, I always talk about it as being like a piece of cloth. You need the warp and the weft of a piece of cloth to be equally as strong. So, the charity and the commercial side need to be equally strong. I think we do pretty well the commercial articulation of that. But for me, the success is actually showing that the charitable work, the impact, the difference that the Eden Project makes on the world, is key to our success. That is the primary measure. And as we’re coming up towards our 25th anniversary, I think we need to be making sure that we are talking as much about that charitable benefit, that education impact, as we talk about the economic things and environmental restoration.
And how do your partnerships with other organisations support Eden’s initiatives? Are there any notable collaborations?
The Eden Project would not exist if it wasn’t for our partners. And actually our partners are these great educational institutions like the University of Exeter and Cornwall College. It’s also those big national organisations; the Wellcome Trust, the Natural History Museum, the Science Museum, the Wildlife Trust… I could literally list hundreds of organisations that are involved with us. But the other thing, the way it works here is because every single plant tells a story about our interdependence and our relationship with the natural world through trade.
Those companies that we are involved with that are equal partners, and for me that’s quite an exciting part. It’s usually the part of botanic gardens where they struggle to get those sorts of partners. But it’s remarkable how many organisations are wanting to work with us.
With Cornwall facing unique economic challenges, what role do you believe Eden can play in creating new job opportunities and supporting local businesses?
When I was saying about ‘look, listen and learn’, reconnecting with the place here, my core thing as well is reconnecting with the business community in Cornwall and the south west. I was very involved with the tourism networks in Cornwall before I left. I was also helping out things like running the Tate Gallery research and Cornwall Association of Tourist Attractions. I was involved with the UNESCO bid for the World Heritage Site status, all of those sorts of things. So, I love the idea of reconnecting with those people.
I also think there’s a leadership role that Eden Project has. If you think of what Eden did in those very early years, was actually to change the market. There aren’t many places, Tate is one, National Maritime Museum is another, where you’ve got these little tweaks that actually help create a new market. And I think if there’s anything we’ve learned is that you can’t do those things alone, you have to collaborate. That’s one of the core things - reconnect with the tourism industry and then work out how we can help become this leader, not just Eden, but as an industry, to actually do something to tweak the market, especially in the shoulder seasons and out of season.
If you could change or introduce one major element of the Eden Project or its brand over the next five years, what would it be?
Well, I feel like it’s not a major new thing, but I think we need to turn up the volume on the horticulture. And I know, being a gardens person, I’m going to say that. But actually, I really do think we need to take ownership of spring, for example. Do you remember when we did the bulb mania in the early days? It was like going to Keukenhof in the Netherlands. We really can do so much more by turning up the dial there. I feel like we’ve got it, so let’s flaunt it. It’s literally a style of horticulture. It’s our greatest asset. It’s our prized possession. For me, it’s our pride and joy.
Are there any particular global trends in tourism that you think will significantly shape Eden’s future?
You know, what’s interesting, post Covid, people have started going abroad again. But also people are becoming more and more environmentally aware. You don’t want to be sitting on these flights burning all this fossil fuel, especially when you can actually visit literally every part of the world just by coming to the Eden Project. I think it’s a huge, huge advantage.
When I go down to the ‘Oceanic islands’ area down there, I literally look at that lagoon there, I just close my eyes, and I feel like I’m in the Seychelles.
Also, it’s all about spending time with each other. So, if you think what I was saying about social work and working with children and families at crisis points, I learned very early on in that time that spending time with each other and spending time outdoors and at places like this allows you to have conversations that are really important.
We used to do quite a lot of research in the National Trust, where we were looking at why people visit; what the motivation was, and often it was to come to a place to spend time with each other. And when you talk to them about what they do during the visit, for me, I wanted them to say ‘I came here for the roses and I wanted to see this garden design’. But actually, they nearly always say, ‘we’re talking’ or ‘I’ve just been with my sister and haven’t seen her for a few months’, or ‘we come here every year for a birthday’. It’s those sort of really important things - coming to a place like this is actually a really important part of our everyday life.
What do you see as some of the main challenges that the Eden Project is currently facing?
Making sure that we never forget where our roots are.
Are you looking forward to joining the inspirational and diverse speakers at the next Anthropy?
Yes, I absolutely cannot wait for that. I seriously cannot. This is literally like the Davos of the UK. All these world leaders, these critical thinkers, people who are actually making changes, in charge, or have potential to change the world, are literally coming here. I won’t say some of the speaker names, but you know, you were involved last year, they’re right up there. And we’ve got some incredible names this time. Just the idea of 2,000 people, some in charge of business, of policy, coming here to sit in an environment that is quite ‘out there’. I think it’s just incredible.
What is it that excites you most about the future of Cornwall and the Eden Project’s role in it?
For me, I love the idea of making sure that we never forget where our roots are. And you know, this Eden Project in Cornwall is the home of the Eden Trust. It will always be that way. And so making sure that this place is as good as it possibly can be is literally a primary concern of mine. It could be quite easy at this stage for all of our focus to be on these amazing projects outside, you know, these big shiny things. Well, those are really important, but this is really important.
GALLOP TO GROWTH
A Cornish veterinary business is thriving in its first year thanks to the support it has received from the Cornwall and Isles of Scilly Growth Hub.
Duchy Equine Vets is an independent practice in mid Cornwall caring for horses, ponies and donkeys offering routine healthcare, dentistry and more.
As the company approaches its first anniversary, it has a portfolio of tight-knit clients and bases in Truro and Roche.
Charlie Thomas and Julie Elkins, experienced vets, used what they’d learned over the years to create their veterinary business.
However, with no business experience, the Growth Hub helped Duchy Equine Vets evolve from a shared passion for quality of care to care in action.
The business uses a team approach to work and instils a close relationship with clients and their animals, as well as working closely with clients’ farriers and physiotherapists in the area.
Being mobile and possessing the right equipment was key to the business model going forward. Julie found a Growth Hub advert for a Rural Business Grant and sent it to Charlie.
Charlie says: “We applied for the Rural Business Grant because we were eligible and ticked all the boxes. We were a new business, we were growing, but we couldn’t buy the equipment that we wanted to buy.”
After a successful application, the business was able to afford vital equipment which helped offer wider, mobile veterinary care services.
Charlie explains: “Duchy Equine Vets provide old fashioned care with all the benefits of modern technology. We have digital X-ray, portable ultrasound, battery operated gastroscope, and an endoscope. We can do a lot of procedures on a yard we used to have to travel miles and miles to get to.”
The Growth Hub also introduced Duchy Equine Vets to support for growth mapping and planning, marketing and business management.
Charlie says: “We are just vets, we’ve never run a business before, so this has been a massive learning curve. Being put in touch with other people going through the same process, just having our hand held a little bit - things explained to us that we had no previous knowledge of, was just invaluable.”
Charlie and Julie also looked at cashflow forecasting to keep their small, sustainable approach to business financially viable.
Funding and support from Growth Hub has since helped Duchy Equine Vets open premises, provided integral pieces of equipment, and helped improve their offering cementing their place in the community. The increase in income has also allowed them to take on another member of staff.
Julie says: “I would absolutely recommend the Growth Hub to anyone. Whether you have a background in business or not, there is help out there for everyone and every business.”
Find out more about their business here: duchyequinevets.co.uk
To find out more about Growth Hub visit: ciosgrowthhub.com
I would absolutely recommend the Growth Hub to anyone
TOOLKIT FOR YOUR SUCCESS
Aim high in 2025 and take advantage of the wealth of expertise available to businesses throughout the Duchy...
ONE STOP FOR FINANCE
In the fast-paced world of SMEs, access to finance is often the critical factor that determines success or failure.
For many SMEs, traditional banks have long been the go-to option for securing the necessary loan finance to grow, innovate, or simply survive in challenging economic climates. However, in recent years, the landscape has shifted.
Helping businesses with lending when other institutions are unable to.
Covid, in no small way, had a detrimental effect, of course. Stricter lending criteria, risk-averse attitudes, and a focus on larger, more established businesses have left many SMEs struggling to obtain the funding they need.
This is where specialist funding provider One Stop Business Finance (OSBF) steps in, offering support to SMEs when traditional banks say no.
The company offers a range of products and services, including bridging loans, development funding and revolving credit facilities to support working capital.
OSBF, which has been helping businesses for over a decade, covers the majority of England and Wales, and has been recently bolstered by the appointment of business development manager Craig Slater, who covers from Taunton to Truro, supporting businesses across the south west.
Craig says: “After years of banking experience, I joined OSBF so that I could get back to seeing business customers face-to-face again, and helping businesses with lending when other institutions are unable to.
“One Stop Business Finance stands out because we take the time to really understand a client’s needs, and all of the complexities they may be facing.
“This can be around the business model, background, management, financial history, and peaks and troughs that the business may have faced, as well as the general trajectory of the business going forwards.”
One Stop Business Finance has lent an impressive £120 million to over 500 clients, supporting their businesses when other lenders have said ‘no’.
Since commencing as a commercial finance brokerage, One Stop Business Finance has developed a substantial own book lending capability, offering fully secured, short term loans to SME clients. Loan size starts at £50k up to a maximum of £2.5 million.
The model is different in that it is funded privately by a few high net worth, and a large number of smaller lenders, frustrated by low interest rates on savings and/or bad debts from peer-to-peer lenders.
One Stop Business Finance can help businesses secure the financial resources needed to expand, innovate, and compete in increasingly complex markets. From small startups to large corporations, commercial funding is an essential driver of both individual enterprise success and broader economic stability.
Commercial funding enables companies to invest in new products, diversify, or tackle any existing debts, including HMRC debts, that may get in the way of plans.
As businesses continue to innovate, expand, and face new challenges, commercial funding will remain a critical tool for sustainable growth and economic prosperity.
To find out more about how One Stop Business Finance could help you and your business, visit osbf.co.uk, or contact business development manager Craig Slater at craigslater@osbf.co.uk or call him on 07379 668033
The recent Budget has challenged business owners with rising employment costs, business rate relief reductions, and supplier price hikes. But while these pressures can feel overwhelming, there are steps to take now to ensure your business thrives come April.
Review and optimise operations: Take a close look at your current expenses and operations. Small adjustments, like renegotiating supplier contracts or reducing non-essential costs, can quickly add-up and create valuable breathing room in your budget.
Smart pricing adjustments: Consider a transparent pricing strategy that keeps your loyal customers engaged. Communicate the value of what you offer, not just the price; customers are more understanding when they see where their money goes and why it’s worth it.
Leverage technology: Investing in affordable tech solutions can streamline processes and save costs. Whether it’s getting the most out of ChatGPT, or switching to an efficient accounting system, small changes can free-up resources and reduce long-term expenses.
In today’s environmentally conscious world, every marketing effort carries a carbon footprint, but companies can embrace sustainable practices to reduce their environmental impact while preserving customer engagement and ROI.
Efficient Formats: Select standard sizes to minimize paper waste.
• Sustainable Design: Design something beautiful that people will keep.
• Interactive Design: Use digital elements/QR codes to enhance engagement and their online journey.
3. Work with Sustainable Printers
• Certifications: Partner with printers holding credentials like BREEAM environmental building management, FSC and ISO 14001 for environmental procedures.
• Carbon Balanced: Choose printers with a carbon reduction strategy and have implemented a Carbon Balanced programmes.
• Local Production: Choose local printers to reduce transportation emissions.
FROM COSTS TO GAINS
Harland Accountants operations director, Deborah Edwards, presents some Budget-savvy strategies for growth in a challenging economy
Customer retention: Keeping existing customers is more cost-effective than acquiring new ones. Build long-term resilience by rewarding loyalty, offering exclusive deals, and ensuring customer service remains a priority.
Consider flexible working: Flexible or remote working can reduce office overheads and utility costs. It also opens-up a much larger talent pool, giving your business the best team possible.
At Harland, our team of experts can help you turn these strategies into action, reducing your stress levels and making hard decisions easy. Whatever the challenge, together we can keep the business you love thriving.
harlandaccountants.com
IMPACT AND ENGAGEMENT
Sustainable print & direct mail campaigns can give you a competitive edge, says SAPC operations director, Beth Mayman
4. Use Sustainable Mailing Practices
Biodegradable Packaging: Use compostable and recycled packaging
• Targeted & Accurate Mailing Lists: Use an up-to-date database to avoid waste from undeliverable mail.
• Transparency: Share your sustainable practices with audiences to enhance brand image.
For more information about how mail can boost a campaign visit marketreatch.co.uk/why-mail sapc.co.uk
ACTION PLAN
Cornwall and Isles of Scilly Growth Hub growth operations manager
Bethany Allen explains how to make your business soar in 2025.
Our friendly team of locally based experts are on hand to support you and your business for 2025. We have a good chat about what direction you want to go in and what your goals are. We then point you on the right path for help and support to get you where you want to be. Our help is available to all businesses whether you are self-employed, a not for profit, a prestart, looking to grow or well established, our service is FREE.
As we turn the page on 2024 and look to 2025 – what should you be considering for your business?
CEMENT YOUR VISION
Ensure you have a clear vision and focus for your business; do you understand your market and where your strengths lie? What would you like to achieve and how will you get there?
A business plan isn’t something you create at the start and tuck in a drawer for safe keeping, it should be a working document providing clarity for direction of travel and the basis for decision making.
Change happens. There is nothing we can do to predict the future accurately and often best laid plans do not pan out as hoped. Think about how you approach change, are you flexible and adaptable or are you becoming so rigid in your goals that you are missing opportunities, or worse, succumbing to threats?
KNOW YOUR NUMBERS
We have all heard the phrase “turnover is vanity, profit is sanity and cashflow is king”, but how well do you understand the finances of your business?
Economic uncertainty has become somewhat of a norm for businesses and purse strings have seen increased pressure for many.
To thrive, businesses must understand their day-today financial situation as well as having a financial forecast, this ensures any decision making is taken based on knowledge and calculated risk with predicted outcomes.
However, it isn’t just the owner or finance specialists who need to be aware of the bottom line, it is imperative your team understand how their daily actions or choices impact on cashflow too.
TAKE YOUR PEOPLE WITH YOU
Do you employ staff or lead a team with your business? How do you ensure they stay engaged and productive?
Respecting your team’s ideas, showing you are invested in their growth and encouraging them to try new approaches within the workplace can help drive loyalty and buy in.
When considering new processes or ways of working make sure to include staff from different teams to foster creative solutions.
Are your team unified or working in silos? Encourage cross communication and regular conversations to maximise productivity.
The world is moving at pace, responding to cultural and digital shifts is becoming increasingly difficult. Upskilling your team will help drive morale while futureproofing your business.
SECURING YOUR PERIMETER
With half of businesses and around a third of charities reporting some form of cyber security breach or attack over twelve months in 2024 , data security cannot be ignored. It is continually collected, stored, accessed and utilised.
THE PERSONAL TOUCH
Customers are increasingly voting with their feet when it comes to their experience. What are you doing to provide an individualised service from your business?
Consumers are searching for a hyper-personalised service in an increasingly electronic world, rivalling price and quality. Make sure your service is friction free and memorable , and you will be far more likely to attract and retain customers.
PRIORITISING THE PLANET
Do you understand your market and where your strengths lie?
The future of our planet is driving change within business in 2025, with increased expectations around sustainable business practices and the development of circular economies . We are also seeing consumers and businesses prioritising planet over price when it comes to procuring services and goods.
Have you sought help to calculate your carbon footprint or explore new ways to reduce your impact on the environment?
A sustainable mindset isn’t just about maintaining reputation or winning that new contract. There can be real savings to be made by switching to greener solutions within your products, transportation or day-to-day running practices.
Our help is available to all businesses.
But what are you doing to keep this vital asset safe?
Cybercrime has never been higher and unfortunately the number one weakness is often the human element rather than the software itself.
Make sure your team is fully versed in GDPR and data security, know your risks and utilise strong password management and multifactor authentication as standard.
Phishing is the most common instance of cybercrime – stay alert and don’t click or respond if something doesn’t look quite right.
KICKSTART 2025 WITH A FREE BUSINESS REVIEW:
Whether you are in the early stages of running a new business or have been trading for years but feel it’s time for a fresh pair of eyes to help you grow, the Growth Hub offers a FREE business review.
Call 01209 708660 to set up an online video meeting with one of our Connectors and take your business to the next level.
WE ARE INDEPENDENT, IMPARTIAL AND TOTALLY FREE.
A NEW ERA OF ORGANIC TRAFFIC
Marwick Markering director Christian Thomson discusses the shift from traditional SERPs to Gemini AI and LLMs.
Organic traffic, traditionally driven by search engine results pages (SERPs), is undergoing a major transformation. With the emergence of Google’s Gemini AI and large language models (LLMs) like ChatGPT and Bard, the way users seek and consume information is evolving. This shift challenges traditional SERP models, redefining how organic traffic is generated and creating new opportunities for businesses and marketers.
The Traditional SERP Model
For years, organic traffic has relied on search engines displaying ranked lists of links, adverts, and snippets in response to user queries. Marketers used SEO strategies to optimise their content for higher rankings, generating clicks and traffic. However, SERPs have become increasingly crowded with ads and enhanced features like Knowledge Panels and People Also Ask boxes, reducing the visibility of organic results. Consequently, click-through rates (CTR) for traditional organic listings have declined.
Gemini AI and LLMs: Redefining Search
Gemini AI, Google’s next-generation system, uses advanced neural networks and LLMs to process, contextualise, and respond to complex
queries. Unlike traditional search engines, it offers conversational, curated answers rather than a list of links. Similarly, models like OpenAI’s GPT and Google’s Bard provide in-depth, human-like responses, often summarising information and offering actionable insights. This efficiency appeals to users, reducing their need to browse multiple pages.
Impact on Organic Traffic
1. Declining CTR: Gemini AI and LLMs often provide direct answers within the interface, reducing the likelihood of users clicking external links. This “zeroclick” behaviour, already common with featured snippets, is becoming more pronounced.
2. Changing Visibility: Traditional SEO factors such as backlinks and keyword usage are becoming less critical. Content that is concise, authoritative, and AIfriendly is more likely to be used in AI responses.
3. Shifting User Habits: Users are favouring convenience, relying on AI to summarise and contextualise information. This shift sidelines smaller websites and reduces their organic traffic.
1. New Opportunities: While traditional traffic sources may decline, businesses can embrace new avenues such as integrating directly with AI platforms. Structured data and API partnerships ensure their content remains part of AI-generated responses.
Adapting to the New Landscape
To succeed in this new environment, businesses must evolve their strategies:
Focus on Quality Content: Producing authoritative and well-structured material increases the chances of being featured in AI outputs.
Implement Structured Data: Using schema markup ensures content is easily interpreted by AI systems.
Collaborate with AI Platforms: Partnering with Gemini AI or similar systems can help businesses maintain visibility through APIs or plugins.
Diversify Channels: Exploring alternatives like social media and email marketing reduces reliance on SERPs.
The rise of Gemini AI and LLMs marks a significant shift in how organic traffic is generated. While traditional SERPs are losing dominance, AI-driven platforms present new ways to engage users through personalised and efficient interactions.
Adapting to this change calls for a fresh strategic approach to digital marketing—one that Marwick Marketing can help position your business at the cutting edge of industry trends.
Marwick Marketing is a leading digital marketing agency and Premier Google Partner Agency based in Newquay.
Now based in the heart of Truro, on Lemon Street, we are ready to help businesses across the county prepare for 2025.
We’ve made our recruitment packages more flexible, allowing companies to get the support they need without overextending their budgets.
The new year will pose fresh challenges for employers, with NI & minimum wage increases from April as well as the Employment Rights Bill. It’s more important than ever to hire right the first time - crucially employers should look to consult on their hiring strategy for 2025 and choose a recruitment partner who can provide a bespoke service.
For permanent hires we offer tiered services; from a simple job advertising package to boost visibility, to our premium option for employers looking to secure top candidates for leadership positions including
YOU’RE HIRED!
At Smith & Reed, we’ve helped businesses across Cornwall and Devon find outstanding candidates for almost 45 years.
CV ranking, interview guidance & notes, and bespoke competency testing.
Our temp-to-perm approach enables businesses to trial a new hire on a temporary basis, ensuring a strong fit before making a long-term commitment.
For employers needing extra flexibility, our temporary staffing services provide a cost-effective way to manage workforce fluctuations, so you only pay for staff when you need them.
As well as enhancing flexibility for our existing sectors, we introduce our new tech recruitment expert Ryan in 2025 to support Cornwall’s growing tech industry. With over 15 years in the US and UK tech space, Ryan brings invaluable hiring insights to local businesses.
Business coach, Heather Forster, says the importance of interpreting and understanding your numbers is vital to SME success.
MAGIC NUMBERS
Having coached numerous businesses in the past 15 years, I’ve identified a common challenge among small and medium enterprises: a fundamental disconnect with their financial data.
For many businesses, the only time they engage with their accounts is at the end of the year when their accountant submits them for tax returns. This lack of ongoing financial awareness can hinder growth and decision-making.
Effective management accounts and accurate forecasting can be game changers, providing insights that drive strategy and sustainability.
I encourage you to explore my article, “Know Your Numbers” on my website. If you’re ready to gain a deeper understanding of your financial landscape and ensure the long-term success of your business, don’t hesitate to reach out. Let’s work together to unlock the potential of your numbers!
heatherforster.com
SUSTAINABLE EVENTS
An eco-friendly conference promotes sustainability. St Austell Conference Centre manager, Kelly Tait, explains how:
1. Choose a Sustainable Venue
Certified Green Venues: Select venues with BREEAM and ISO environmental certifications.
Carbon Balanced: Look for venues with carbon reduction strategies, ideally those that offset their operational carbon footprint.
• Natural Lighting & Ventilation: Energy efficiency and attendee comfort and wellbeing.
• Central Location: Accessible by public transport, cycle routes or close to accommodation.
2. Minimize Travel Impact
• Encourage Public and Shared Transport: Provide local transport info, encourage car sharing, or offer shuttles for large groups.
STAY ONE STEP AHEAD
We try to offer our clients an end-to-end payroll solution, so that once the employer sends us the payroll data, we can take it from there, leaving the client with nothing further to do.
• Virtual Attendance Options: Offer remote participation via virtual, live streaming or hybrid setups.
• Carbon Offsetting: Partner with carbon offset programmes for necessary travel, such as Plant One or the World Land Trust.
3. Use Eco-Friendly Materials
• Printed Resources: Use FSC-certified and recycled paper from a carbon-neutral printing company.
• Sustainable Supplies: Opt for compostable, recylable or reusable badges, lanyards, and signage.
4. Sustainable Food & Beverages
• Local, Seasonal Sourcing: Select menu items from local, sustainable sources/suppliers.
Plant-Based Options: Consider tailoring the menu towards vegan/vegetarian to further lower emissions. Reduce Single-Use Plastics: Encourage attendees to bring reusable bottles for water refills.
5. Support Social Impact
• Local Community: Choose venues that support their local community and charities and provide work experience opportunities for students.
Sustainable events require coordination among organisers, venues, and suppliers. You can discuss your eco-friendly goals with the Sustainability Champion at St Austell Conference Centre to achieve your vision of a responsible event.
staustellconferencecentre.co.uk
Here are some ways that we can achieve that for our clients in 2025 using the latest software developments.
Modulr Payments: This is an alternative to BACS that is becoming very popular. Modulr links with our payroll software to enable fast and simple employee payments. The payments are instant, (so no more three day wait for BACS processing). For clients who currently make manual bank payments, this will save a lot of time and effort.
Connect Employer
Dashboard: Our secure payroll portal is easy and straightforward to use. Once you send us your payroll data, we will process the payroll, then upload the payslips and payroll reports to the dashboard for you to check and approve. All the payroll information is instantly at your fingertips.
Self-Serve Employee portal: Employees can get an app on their smart phone (or PC) to view their payslips and other documents. This has also improved employees’ understanding of their pay, especially with younger employees.
About Us... We are a local team of experienced payroll technicians, based in Truro. We provide a friendly, professional and cost-effective service to all types of business In Cornwall. We are the only accountants or payroll bureau in Cornwall to hold the CIPP Payroll Assurance Scheme, which is the gold standard in payroll.
Our Cornish community is amazing. For 45 years people in Cornwall have ensured Hospice care has been available for free right here in the county. It’s meant tens of thousands of patients and their carers, families and friends have received specialised end of life care and bereavement support. That really is something to celebrate!
Hospice care started in Cornwall when Mount Edgcumbe Hospice in St Austell opened its doors in October 1980. Founder Enid Dalton-White MBE had been impressed by the work of Dame Cecily Saunders, the originator of the Hospice movement in the UK.
45 years of Hospice care also represents 45 years of charity coffee mornings, marathons, treks, skydives and so much more. Together with our Cornish community, our charity has been here for those who need us and that’s thanks in part to our business community who we need now more than ever.
We’re almost entirely funded by voluntary contributions, legacies and income from our charity shops but we’re also facing tough economic pressures and we need to continue working together to ensure we’re here for the next 45 years.
After Mount Edgcumbe Hospice was opened, an order of nuns were instrumental in the provision of hospice beds at St Michael’s Hospital in Hayle. They subsequently oversaw the construction of a purpose built Hospice, St Julia’s that opened in 1999. The two then came together as one charity (Cornwall Hospice Care) in 2006.
Hospice care doesn’t come cheap, but is free to our patients.
In fact it costs our charity £6.9million a year to provide all the care we offer. But it does help us make a huge difference. In the last financial year our charity cared for 387 inpatients from the age of 18 onwards, provided 1,727 appointments with our Lymphoedema Specialists, supported 1,810 appointments with our Bereavement Counsellors and managed 563 calls to our trained Listening Ear Service volunteers.
CELEBRATING 45 YEARS OF HOSPICE CARE IN CORNWALL
Oli Hoare, head of fundraising at Cornwall Hospice Care tells all...
You can be a part of this and of the amazing story of our Cornish Hospices, ensuring our survival through the next chapters of our extraordinary story. Choose us as your Charity of the Year, run an event or support one of ours, or come and enjoy a day of volunteering with your teams and ours.
We’d love to come and share our story with you, we’ve got lots of plans and a determination to always be a vital part of our Cornish community. Let’s work together to protect the aim of Hospice founder Dame Cecily Saunders who said: “You matter because you are you, and you matter to the end of your life. We will do all we can not only to help you die peacefully, but also to live until you die.”
Your work is nothing but amazing. You have done so much to care and support our mother/nan and the family. During challenging times you have shown dedication, compassion and commitment.
IP APPLICATIONS HIT RECORD HIGHS
Truro-based Intellectual Property specialists
N. J. Akers & Co discuss recent increases in the number of applications to register trade marks, patents, and designs, and the importance of protecting these rights.
All businesses rely on Intellectual Property (IP) for the success of their commercial activities. However, the value of these intangible assets, which often result from significant investment in marketing and product development, is sometimes overlooked.
Last year, however, there was a marked increase in the number of applications for patents, trade marks, and designs filed with the UK Intellectual Property Office (UKIPO). The following data, published by the UKIPO shows that, in 2023 alone, the number of new trade mark applications exceeded 160,000, while the number of new design applications increased by over 20% to a record high of over 80,0001
The number of new patent applications also increased year-on-year to just under 20,000.
These increases are indicative of greater engagement by individuals and businesses alike with all forms of IP protection and we expect these trends to continue in 2024.
It is therefore more important than ever for businesses to protect their valuable IP rights, to avoid falling behind and being left vulnerable to competitors or bad actors seeking to capitalise on the hard work and investment of others.
There are three distinct forms of registerable IP protection that can be applied for by business owners, each having its own place in a wellmanaged IP portfolio. A registered trade mark protects a business’ exclusive rights in its brands, names, and/or logos, while patents and registered designs provide complementary protection for technical inventions and the appearance of products.
All of these rights can not only be actively enforced to prevent competitors copying or otherwise benefitting from your business’ products and goodwill, but also offer passive protection, by providing a public record of your rights and deterrent against would-be infringers.
Registering your rights will also make it easier to defend your position, should you find yourself on the receiving end of an infringement claim.
Making IP protection a priority for your business can therefore help to avoid expensive legal disputes further down the line.
Our team at N. J. Akers & Co can help you with both the identification and protection of your IP rights. From brand and design protection to patenting new technologies, we are well placed to help you develop, maintain, and exploit a robust IP portfolio.
Please contact us by telephone or email, if you would like to know more.
01872 266810 | info@njakers.com | njakers.com
N. J. Akers & Co is a firm of Chartered Patent and Trade Mark Attorneys established in Cornwall for over 20 years. The firm assists clients throughout the UK and internationally with all of their IP needs, from obtaining and enforcing patents, designs, and trade marks, to resolving copyright and domain name disputes.
Dan Burke Thomson and Ravi Bains started Stratum Marquetry after combining their skills to sell furniture, pieces of wall art and build modern, unique kitchens.
Based in Helston, they began creating sustainable, circular pieces crafted with recycled materials, but realised they were unfamiliar with all the aspects of running and sustaining a business.
The pair decided to contact the Growth Hub where they were offered information about grants, courses and given general business support.
Ravi says: “To conceive of a business or company is relatively simple. To get it off the ground and keep it going requires a lot of activities that go beyond the product your company is making - like marketing or administrative processes, and links with other business.”
Dan adds: “Being able to access all of these courses, all of this business mentoring support, it just allowed us, as two individuals of a business, to learn all of the different skills and gain the knowledge that we needed to grow.”
Ravi and Dan attended courses in accounting and marketing to broaden their business knowledge and put that back into the business. The Growth Hub also supported them with branching out into different revenue streams.
Dan says: “We’ve focused on a new product line, a furniture range, we’re also now able to offer workshops for people in the community to come and learn the basics of modern marquetry techniques.”
START-UP HAS IT COVERED
The help and support Stratum Marquetry has received from the Growth Hub has been invaluable.
Stratum Marquetry also benefitted from a Growth Hub Grant and was able to buy more workshop machinery, which is also helping diversify revenue streams.
Stratum Marquetry can now grow, develop, integrate with the local community and continue designing its new furniture range.
Ravi says: “I would definitely recommend other businesses approaching the Growth Hub for support. They’re very personable, they’re prompt, clear, kind and effective, which is essentially what you need when you’re a bit of a newbie in that worldthey don’t overwhelm you.”
I see the Growth Hub as the central support hub.
Dan adds: “I see the Growth Hub as the central support hub, if you have got any questions or needs, they’ll be able to point you in the right direction or just give you general support or mentoring as a start up.”
As for the future of their business, Dan and Ravi would like to remain hands-on as founders, grow slightly and continue to contribute to the circular economy. They want to build on the sustainable promises they have made to save materials from landfill and create beautiful, modern marquetry products.
For more information about their business visit: stratummarquetry.co.uk
To find out more about Growth Hub visit: ciosgrowthhub.com
WISH LIST
Business Cornwall is proud to present a great range of seasonal gift selections for you...
To promote your product in the Wish List, call Caroline on 07801 981 667
PRIMROSE HERD
If there’s ever a time to splash out on quality locally reared meat, then it’s at Christmas when friends and family gather around the table anticipating the first bite of a meal they’ve been dreaming of for days.
Our Christmas hampers are available to order on 01209 821408 or visit our website… www.primroseherd.co.uk
HAGER-VOR
Hager-Vor started with a simple idea. With a family history in fashion, we wanted to create our own brand based on Cornish lifestyle and our passion for the ocean. We’ve also been fortunate to work with some great local artists. We try to keep things simple by bringing the elements together and celebrating them in the form of good quality classics.
hager-vor.co.uk
CORNISH YARG
Elevate your Christmas with the very best of British cheese. Send as gifts to loved ones, or curate your perfect spread at our cheese shop (TR3 7JQ). If you can eat it or drink it, gift it!
PROPER CORNISH CHRISTMAS HAMPER
Meet the Proper Cornish Christmas hamper, a festive feast designed to impress. Classic flavours meet festive luxury with mince pies, champagne truffles, chocolate panettone, and more, each bite packed with Cornish charm.
Handcrafted with care and a sprinkle of Christmas magic, it’s the perfect way to say “thank you” this holiday season.
thecornishhamperstore.co.uk
PROPER JOB 0.5%
When it comes to our lowalcohol beer, we wanted to do a proper job: with heartfelt craft in each drop. You’ll taste our citrusy, tropical hops – with malty sweetness and delicate bitterness, too. This is an authentic IPA with 0.5% alcohol and all the flavour and aroma. That’s the taste of a Proper Job. staustellbrewery.co.uk
A GREAT CORNISH CHRISTMAS
If you’re looking to plan a spectacular Cornish Christmas this year, pop along to the Great Cornish Food Store in Truro.
Whether you want turkey, beef, lamb or goose to take the centre stage on your Christmas table, the Great Cornish Food Store has the very best of local produce.
Support your local farmers this year and ensure everyone has a Great Cornish Christmas. greatcornishfood.co.uk
WINTER WELLNESS
For over 21 years, Made for Life Organics has been producing luxurious, 100% organic skincare products. Each product is lovingly handmade in Cornwall using the finest ingredients nature has to offer. As a B Corp and recent award winners of the King’s Award for sustainability our products are the perfect gift and you’re looking after the planet! madeforlifeorganics.com
DIPPED CHRISTMAS PUDDING COOKIES
Our take on a delicious alternative to the Christmas Pudding - crunchy oat cookies full of tasty cranberry pieces and winter spices, coated in velvety white chocolate! furniss-foods.co.uk
CHILDREN’S HOSPICE SOUTH WEST CHRISTMAS HAMPER
Treat your clients, team or someone special to one of our exclusive Christmas hampers featuring food and drink selections from more than 25 award-winning Taste of the West producers.
For every hamper purchased, 10% of the purchase price is donated to Children’s Hospice South West. tasteofthewestcountry.co.uk
DREAMS OF CORNWALL GIFT SHOP
Dreams of Cornwall’s new online gift shop offers a handpicked selection of beautifully packaged, sustainable Cornish gifts, homeware, gift boxes and food hampers. Whether you’re searching for a unique Christmas gift or want to build your own hamper, their collection showcases some of the best local produce and handcrafted goods Cornwall has to offer. dreamsofcornwall.co.uk
SHARP’S BREWING CO
This Christmas, give the gift of a Sharp’s Brewing Co Secret Bar or beer flight experience – or both! The Secret Bar is a unique beer and food pairing experience (£20 per person) and the beer paddle session allows visitors to bespoke their own beer or cider flight from the brewery’s award-winning portfolio (from £6-£8 per person).
Bookings must be made by calling 01208 864885 Please drink responsibly. sharpsbrewery.co.uk
TREVETHAN DISTILERY
Founded in 1929 on the necessary ingenuity and seasonality of traditional, rural Cornish recipes, Trevethan Distillery have, using science and innovative techniques, taken that inventiveness to a new level to craft a world class gin of distinction. Trevethan Original Dry Gin, the perfect gift for a gin connoisseur this Christmas. www.trevethandistillery.com
ELLIS WHARTON WINES
Award winning, B Corp Certified, Independent Wine Merchant based in Indian Queens, just off the A30. Your destination for all Christmas gifts, hampers and gift boxes! Elevate your gifting experience with our fantastic selection or create your own bespoke gifts. Lots of choice for all budgets! ewwines.co.uk
CARNE BAY SPA
Give the gift of wellness with a Carne Bay Spa gift voucher. Gift vouchers are redeemable against treatments at the calming spa. From relaxing massages to revitalising facials, all expertly designed to promote wellbeing. Visitors to the spa can use The Nare Hotel’s leisure facilities until March 25 when they book an hour-long massage, reflexology or facial. narehotel.co.uk
DAY ONE JAN 15
The summit will begin with a full day dedicated to business owners, managers, and decision-makers. Our line-up of speakers and expert panels will focus on key trends, challenges and opportunities in the tourism sector. Attendees will hear from:
• Patricia Yates, CEO of VisitBritain/VisitEngland, giving an update on the priorities of VisitBritain/ VisitEngland, as well as the emerging new tourism strategy for England.
• Kate Nicholls OBE, CEO of UK Hospitality, with an update on the challenges facing the hospitality sector.
• Lord Hutton, chair of the Cornwall Economic Forum, bringing us up to date with the rolling priorities emerging on the growth agenda and the visitor economy.
• Patrick Richards, founder and director of TerraVerde, will present the challenges and opportunities in transitioning to a low and/or net zero visitor economy.
DAY TWO JAN 16
The second day is tailored to marketing and brand managers, exploring how businesses can harness the latest tools and strategies to reach their target audiences effectively, with sessions led by:
• Tom Chartres-Moore and Amy Ralston from Stephens Scown, covering the legal essentials surrounding data, AI and influencer marketing.
• Chris Thompson, CEO of You Smart Thing, to showcase the recent deployment of the Visit Cornwall digital travel assistant service and discuss the success of the Rural Tourism 5.0 project.
ALL SET FOR THE SUMMIT
We are thrilled to announce the return of the Visit Cornwall Tourism Summit, taking place at the Alverton Hotel in Truro (Jan 15-16)
This highly-anticipated event marks our first summit since 2020 and promises two dynamic days of insights and strategies.
• Rob Edlin from Niddocks, and non-executive Visit Cornwall director, on the emerging trends and challenges for tourism websites.
●• Robin Tjolle, VisitEngland regional development lead for the south west and Abi Steel, Visit Cornwall tourism manager, who will be presenting the opportunities for Cornish businesses to work with the travel trade.
• Nick Hall, founder & CEO of the Digital Tourism Think Tank, who will be sharing global trends/best practices.
In the afternoon, Nick will lead interactive workshops, allowing attendees to explore the latest digital tools and techniques in a hands-on environment. This is an opportunity to develop practical skills, understand emerging trends and position your brand for growth.
Additional speakers will be announced in the leadup to the event, with programme updates available at visitcornwall.com/tourism-summit
WHO SHOULD ATTEND?
The Visit Cornwall Tourism Summit is open to all. Whether you’re an entrepreneur, manager, marketer or stakeholder in Cornwall’s tourism industry, this event offers an opportunity to learn from some of the most respected voices in the sector.
TICKETS
Tickets are now on sale via the Visit Truro ticket office. More information and a link to the booking page can be found on visitcornwall.com/tourism-summit
Tickets are priced at £55pp per day. Discounted rates are available for Visit Cornwall members, with tickets priced at £39.50pp per day.
BACK TO THE FUTURE
Former Pirate FM presenter Scott Temple is joining Cornwall’s Rewind Radio.
Temple, who spent nearly 11 years at Pirate and then Greatest Hits Radio, will be on air weekdays from 1pm-3pm and also on Saturday and Sunday mornings.
“I am delighted to be part of a fastgrowing local radio station that’s making a significant impact across Cornwall,” Temple said.
MD Woods added: “Scott brings over 25 years of commercial radio experience, and I am thrilled he sees Rewind as his new home for daytime radio.”
FAMILY LAW COMPANY GROWTH
Just two years since moving into its first Cornwall-based office, The Family Law Company has expanded its offices in Truro.
The specialist law firm has extended into the neighbouring office, more than doubling the floor space from 520 to 1,152 sq ft. Director, Lucy Theobald said: “I’m delighted that the firm’s decision to open an office
in Cornwall has proved so successful. We realised we needed more room for our expanding team and fortuitously, the office next door was empty and available. Having this additional space means we can continue to grow as needed, so we can continue to meet the needs of local people.”
The team has now expanded to seven, the latest recruit being legal secretary, Rosalie Longman, who is just starting on her career in law.
PERSIMMON PROMOTION
Persimmon Homes has promoted one of its own to a major new role within the company.
A stalwart of the housebuilding industry, Julian Roper has been appointed by Persimmon Homes to be chairman of its south west division.
Roper had recently been south west regional MD having served as MD of the five-star developer’s Wessex business since 2020. He takes over from Liam Scott – who has been promoted to deputy UK MD and UK director of Charles Church – and will take up his new role in January.
INHERITANCE TAX CHANGES
Following the Budget announcement, RRL tax Steve Maggs, examines Agricultural Property Relief & Business Property Relief.
In the Autumn Budget, a £1 million total cap per person on claims for 100% inheritance tax Agricultural Property
RICHARD WOODS AND SCOTT TEMPLE
TASTE OF THE WEST
The region’s finest food and drink was celebrated last month at the annual Taste of the West Awards.
Around 500 people from the industry gathered in Exeter for the ceremony, with BBC TV presenter Victoria Graham handing out 43 awards to businesses from across Cornwall, Devon, Somerset, Dorset, Wiltshire and Gloucestershire.
Among the winners from the Duchy, Boscastle Farm Shop was named Best South West Café/Tearoom, while product awards went to Moosh Mallows (Champion Confectionary), Larkhill (Champion Egg) and Keltek Brewery (Champion Beer).
OUTLAW TO SET SAIL
Port Isaac-based Michelin-starred chef Nathan Outlaw has forged a new partnership with luxury cruise line Cunard.
Outlaw will bring his Outlaw’s Fish Kitchen on board the Queen Victoria next year, for four separate voyages on the Mediterranean
The trailblazing restaurateur will personally oversee a series of intimate, five-course seafood tasting menus, featuring the finest Mediterranean ingredients, crafted with his signature flair.
The four-voyage series kicks off aboard a 14-night sailing from Barcelona to Civitavecchia (Rome) on July 7, with Outlaw sailing on the first seven nights of the voyage.
Whilst on board, Outlaw will host live cooking demonstrations and join a series of intimate Q&As focused on his rise to culinary stardom.
Relief (APR) and Business Property Relief (BPR) was announced. Any value above this threshold will qualify for only 50% relief (meaning that excess value per business owner will effectively incur a 20% inheritance tax liability), effective from 6 April 2026.
We have anticipated cuts to BPR and APR since before the general election and have carried out pre-Budget planning for many concerned clients in accordance with our belief that advice needs to be proactive and involves attempting to predict and move with change.
Much has been made of the changes in
CHAMPION SEA FURY
Sharp’s Brewing Co won Silver in the Premium Bitter Class at The Campaign for Real Ale’s (CAMRA) Champion of Britain Awards for its special ale, Sea Fury. CAMRA’s awards are given to recognise the very best in pubs, clubs, beer and cider. The ultimate honour for UK brewers, The Champion Beer of Britain is considered to be one of the most prestigious beer competitions in the world.
Sharp’s head of supply chain, Donna Breakspear, said: “We are absolutely thrilled to win Silver for Sea Fury in these prestigious awards. Olympic in style, with only a Gold, Silver and Bronze in each category, a Silver is a fantastic result.”
He said: “Teaming up with Cunard is a really exciting opportunity and I can’t wait to get on board Queen Victoria to showcase the very best of Outlaw’s.
“Being able to cook vibrant seafood dishes as guests overlook stunning sunkissed locations on the continent will
the press and elsewhere, much has been a chaotic reaction – but we strongly feel that with experienced tax advice, planning is still available to significantly mitigate the impact in the vast majority of cases.
Importantly, the £1 million cap is per individual, meaning that strategic will planning can help each business owner maximise each £1 million allowance between business owners and family members. Although pre-Budget planning options are now closed, there are still many effective strategies available.
allow us to deliver a fully immersive experience of Mediterranean cuisine.
“I am hugely passionate about this style of food and I am looking forward to elevating luxury dining at sea to create something really special for Cunard.”
early advice from experienced tax professionals.
By remaining informed and proactive, businesses can ensure tax-efficient planning, and RRL is here to provide this expert, proactive support.
Business owners should consider succession planning earlier and seek Truro
NEW COMPOSITES TRAINING
Piran Advanced Composites has launched a bespoke Level 3 Composite
Technician Apprenticeship, co-developed with Truro and Penwith College, giving Cornwall the opportunity to train locally in a highly specialised field.
The programme is designed to provide
SCHOOL OPENS WELLBEING FACILITY
Olympic rowing champion Helen Glover officially opened a new health and wellbeing facility at Humphrey Davy School in Penzance.
Barbara Vann, chair of the Duchy Health Charity, said the Enys Centre will use the “principles of social prescribing” at its core and its primary focus will be to support the students, staff and local community.
The Duchy Health Charity provided £43k in grant funding and going forward will continue to provide support and oversight.
“I’m very honoured to be involved in the opening of the Enys centre,” said Helen Glover. “It is so wonderful to see such important initiatives being supported and put into life like this. My huge congratulations to everyone involved.”
much-needed advanced training in composites manufacturing, helping to nurture local talent and support Cornwall’s growing high-tech industries, creating more skilled job opportunities within the county.
The first cohort of eight apprentices will receive hands-on training at Piran Composites’ site at Spaceport Cornwall and Truro and Penwith College’s STEM and Health Skills Centre in Bodmin.
The programme includes a mix of practical projects, composites engineering, and assignments delivered by industry specialists, college tutors, and Piran engineers.
Felicity Searle, head of HR & finance at Piran Composites, said: “Being able to offer an advanced Composite Technician Level 3 into the county means we are changing the narrative on the ‘normal’ career path and opening something new and exciting in Composites and Aerospace.”
APPRENTICESHIP FINALISTS
Truro and Penwith College has announced the shortlist for the 2025 Cornwall Apprenticeship Awards.
The ninth annual awards will take place at Eden Project on February 7, with well over 200 people in attendance.
In total, 49 nominees from colleges and training providers across Cornwall have been shortlisted in 18 categories for the awards evening, including new Nursing & Clinical and Healthcare & Early Years categories that have been added to reflect the recent growth and impact of apprenticeships in these sectors.
The new categories join the Academic Mentor and Workplace Mentor of the Year categories that were added in 2024, to
recognise those who offer apprentices exceptional levels of support to achieve strong starts to their future careers.
The ever-popular public vote for the Achiever of the Year category also returns, providing members of the public with the opportunity to vote for their winner of a category that recognises learners who have overcome a personal challenge or adversity.
College principal, Martin Tucker, said: “We are delighted to announce the shortlist for the ninth annual Cornwall Apprenticeship Awards. The college is incredibly proud of the awards and the high regard in which it is held by employers and learners across the county.”
To view a list of the finalists, go to truropenwith.ac.uk/caa
BARBARA VANN, AND HELEN GLOVER
END OF THE ROAD FOR FLAMBARDS
Flambards Theme Park has closed its doors for the final time.
The Helston-based attraction, which opened 48 years ago, cited rising costs and falling visitors numbers as factors behind the decision to close.
In a statement, Flambards said: “This difficult decision was reached only after all possible avenues had been exhausted and we fully recognise the impact of this closure on the local community and the sense of loss that it may bring,
“Despite significant and ongoing investment since its rescue from closure in 2012 by the current owners, rising costs and a steady decline in visitor numbers have made the park’s operation and further investment unsustainable.”
HOTEL NUMBERS DECLINE
The pressure is on for hotel operators in Cornwall according to new data which shows that the number of holiday lets has significantly overtaken hotel operators in the last ten years, reflecting the changing priorities of travellers seeking experience-led accommodation.
According to the latest ONS figures, Cornwall saw a 78% rise in the number of holiday let businesses, up from 250 in 2013 to 445 in 2023.
HOLIDAY PARK OF THE YEAR
Trevornick Holiday Park in Holywell Bay was named the AA Holiday Park of the year at the AA Caravan and Camping Awards.
The awards celebrated 12 holiday parks across the country, with teams of experts choosing the winners based on their
This forms part of a nationwide picture, where the UK saw a 90.7% increase in the number of short-term rental (STR) businesses, growing from 3,780 in 2013 to 7,219 in 2023 (or 3,430 new businesses)
In contrast, the number of hotel operators in Cornwall reduced by 21%, falling from 320 in 2013 to 250 in 2023 –a decrease of 70 – while the number of hotel businesses across the UK grew by only 5.6% (from 12,385 to 13,080 during the same period).
MILESTONE FOR NEW ISSG VESSELS
A ceremony in Vietnam has marked the official ‘birth date’ for the two new ships which will serve the Penzance to Isles of Scilly route for the Isles of Scilly Steamship Group (ISSG).
This milestone in the build process has been recognised for centuries as the
official ‘birth’ of any new ship and is an important point in time for the Scillonian IV passenger ferry and the cargo vessel, Menawethan.
Invited guests attended the keel laying ceremony at Piriou’s shipyard in Vietnam to officially mark the moment. As part of the occasion, a coin was laid in the keel of the vessel, which is a shipbuilding tradition. The ceremony is designed as a kind of blessing, bringing good fortune to the ship and its crew.
Steamship Group chair Ian Howard said: “It was an honour to attend this special moment in the build of our two new vessels. I would like to extend my thanks to the entire team here at Piriou, who are providing the skills and technical expertise to build these new ships for the Isles of Scilly.”
quality and customer satisfaction.
Owner, Robert Hartley, said: “We are absolutely over the moon to be recognised as the best holiday park in the UK. What an achievement, it doesn’t get any better than this! This year marks our 61st year of business so this award is a fantastic way to celebrate – the team smashed it.”
CORNWALL’S BEST CELEBRATED
Lydcott Glamping was crowned Winner of Winners at last month’s Cornwall Tourism Awards, held at Truro Cathedral.
The Looe-based business took Golds in the Wildlife Friendly and Glamping categories respectively, while there was also a brace of Golds for Mylor Sailing School (Accessible & Inclusive Tourism and Active & Learning Experience).
Mylor Sailing School also won a third, special accolade, in recognition of its Outstanding Contribution to Tourism.
Visit Cornwall MD, Michael Steel, said: “It’s inspiring to see so many businesses dedicated to excellence in Cornish tourism. Special congratulations go out to the business owners, managers, and every single team member whose hard work and passion make these achievements possible.”
For a full list of winners, head to cornwalltourismawards.org.uk
Poverty and rural isolation are very real issues for many people in our communities.
POSITIVE CHANGE FOR ONE AND ALL
As the Cornwall Community Foundation reaches 20 years of grant awarding, CEO Tamas Haydu reflects on the importance of local giving and the power of grassroots organisations.
We are very fortunate to call Cornwall and the Isles of Scilly our home. Our beautiful landscape, deeprooted legends, warm Cornish hospitality and cultural heritage are world renowned.
I’ll never forget the first time I came to Cornwall – it’s imprinted in my memory. I saw it through true tourist eyes – those magical beaches, the lush countryside and rugged coastal paths. But for many residents of Cornwall the reality of living here is vastly different. Poverty and rural isolation are very real issues for many people in our communities.
The aftermath of the pandemic, followed by the current cost of living crisis, means that many people are living in a constant battle to survive. And that is where the work of the unsung army of volunteers comes in – through community groups, charities, social enterprises, clubs and societies. Often it is these volunteer led grass roots organisations that are saving lives through enabling people to see the light at the end of a tunnel and not be left alone in the dark.
The grassroots organisations that Cornwall Community Foundation (CCF) supports are embedded in their local communities. They stem from local ideas and are run by volunteers who deeply care about issues that affect their communities. Margaret Mead, American cultural anthropologist, says, “never doubt that a small group of thoughtful committed individuals can change the world. In fact, it’s the only thing that ever has.”
These include the local community halls, sport clubs, art groups and choirs, beach cleaning groups, youth clubs, foodbanks, memory cafés and groups helping homeless people. We recognise that when provided with the financial support they need, this powerhouse of goodwill and community spirit can make huge steps in our collective endeavour to make Cornwall and the Isles of Scilly a better place for all.
Our mission is to inspire giving to meet this local need. There is so much kindness and goodwill out there - it always amazes me at how much people give, whether it be through their time or through donations, to help others. When this kindness is pooled together it becomes incredibly powerful.
So, we are hugely proud that since 2004 the CCF has distributed more than £20 million to over 8,000 local community projects, charities and social enterprises who work tirelessly to change people’s lives for the better. The CCF grant-award around £3 million a year to support 700 local projects of all sizes and shapes, all vital in keeping our communities flourishing, resilient and happy.
None of it would be possible without the huge generosity of individuals, businesses and public sector bodies who contribute to our funds.
With a bold vision to make Cornwall and the Isles of Scilly a great place for everyone, CCF is committed to driving this positive change, empowering these grassroots communities, and fostering philanthropy that builds stronger, more resilient communities.
Never doubt that a small group of thoughtful committed individuals can change the world.
So, I feel that the future of the CCF and Cornwall and the Isles of Scilly is bright. Cornwall remains brimming with optimism because there is a steady flow of support, and a wider community willing to play its part to support positive change. Through dynamic community investments, innovative trust-based partnerships, and an unwavering commitment to grassroots change, we will tackle the multi-faceted challenges that Cornwall and the Isles of Scilly are facing and create inclusive, thriving communities.
SHOULDERING THE BURDEN
The Government’s industrial strategy offers real opportunities, but capitalising on them will take more than ambition, says Cornwall Chamber CEO, John Brown
For many Cornish business owners, the battering of the Budget has left many deeply concerned that they’re close to drowning. The rise in National Insurance contributions combined with an increase in minimum wage, while designed to support the workforce, are leaving business leaders wondering just how much more their budgets can stretch and considering very tough decisions.
It’s up to us, the business leaders of Cornwall, to ensure our voices are heard loud and clear.
Let’s start with the facts. From April 2025, employer NI contributions will rise by 1.2 percentage points, and the minimum wage hike will push annual costs for full-time employees significantly higher. The Government claims these changes are necessary to improve public finances and workers’ living standards. Both admirable intentions supported by most, but they do little to address the precarious balancing act business owners face daily. Add to the mix changes to inheritance tax and agricultural property relief and there is not a business leader in town or farm not scratching their heads as to how to balance the books and keep going.
Government investment in infrastructure—roads, housing, and connectivity—should be a boon for all. But while the intent is laudable, the pace of delivery cannot afford to be slow. Businesses can’t wait years for the promised economic uplift. Support must be immediate and targeted, ensuring that every pound spent translates into real benefits for those shouldering the economy’s weight.
So, where does that leave us? At the Cornwall Chamber of Commerce, we’re not content to stand
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by and watch. We’re championing the cause for smarter policy decisions—ones that recognise the vital role businesses play in creating jobs, driving innovation, and sustaining communities. But here’s the truth: the Government won’t simply hand Cornwall its fair share. It’s up to us, the business leaders of Cornwall, to ensure our voices are heard loud and clear.
The Government’s industrial strategy offers real opportunities, but capitalising on them will take more than ambition. It demands unity among Cornish businesses. We must bring together voices from across sectors to present a coordinated, strategic case for why Cornwall deserves targeted investment. That means moving beyond hopeful rhetoric and focusing on action-oriented plans that match our ambition with reality.
We need to push relentlessly for outcomes, not just outputs. Building infrastructure isn’t enough if it doesn’t connect businesses to new markets. Training programmes must create the workforce we need— not just tick boxes for funding. Strategic partnerships, robust project management, and clear accountability are critical to ensuring that every opportunity translates into real progress for our region.
This is serious work, but it’s also an exciting challenge. Cornwall has never lacked for ambition or resilience. Now, we must match those qualities with a laser focus on collaboration and delivery. Let’s ensure that when the Government talks about transforming Britain’s industrial future, Cornwall is not just part of the conversation but a model for how to make it happen.
December 2024
6 PIG DIPPERS CHRISTMAS EDITION
The Pig at Harlyn Bay
Swimming in December brings an invigorating rush as you embrace the chill and revel in the feeling of crisp, wintry waters. cornwallchamber.co.uk
11 CORNWALL CHAMBER BIG BREAKFAST
The Alverton, Truro
Cornwall Chamber of Commerce would like to
invite you to its December Big Breakfast event! cornwallchamber.co.uk
12 WOMEN IN BUSINESS LUNCH
Penventon Park Hotel, Redruth
All are welcome to the Women in Business
Lunch on the second Thursday of each month. yourpartnerships.co.uk
14 CORNISH PIRATES V COVENTRY
Mennaye Field, Penzance Championship rugby action. Entertain clients with a Cornish Pirates hospitality package, ensuring you get the full match day experience. cornish-pirates.com
19 YOUR PARTNERSHIPS OPEN HOUSE
Victoria Inn, Roche
This is the original home of Your Partnerships and is always a great meeting. yourpartnerships.co.uk
22 CORNISH PIRATES V DONCASTER KNIGHTS
Mennaye Field, Penzance Championship rugby action. Entertain clients with a Cornish Pirates hospitality package, ensuring you get the full match day experience. cornish-pirates.com
January 2025
15 VISIT CORNWALL TOURISM SUMMIT
Alverton Hotel, Truro
Visit Cornwall’s first summit since 2020 promising two dynamic days of insights, connections, and strategies for the future of tourism in Cornwall. vsitcornwall.com
16 YOUR PARTNERSHIPS OPEN HOUSE
Victoria Inn, Roche
This is the original home of Your Partnerships and is always a great meeting. yourpartnerships.co.uk
For further details of these and more networking events visit businesscornwall.co.uk
To publicise your event for free, email news@businesscornwall.co.uk
EVENTS
December 2024 and January 2025
22 INTRODUCTION TO INNOVATION
Pool Innovation Centre
Covering the four cornerstones of innovation, this workshop is for businesses who are new to the innovation process. eventbrite.co.uk
22 FINANCE FOR NON-FINANCIAL MANAGERS
Cornwall Marine Network, Falmouth
This one-day course is designed to give you an introductory understanding of some key finance-based concepts. ciosgrowthhub.com
29 CORNWALL CHAMBER BIG BREAKFAST
National Maritime Museum, Falmouth Cornwall Chamber of Commerce would like to invite you to the first BIG Breakfast of the year. cornwallchamber.co.uk
30 NETWORK HFC
Hall for Cornwall, Truro Network HfC gathers a free-range collective of individuals from business, creative, tech and media, for an informal monthly get-together. hallforcornwall.co.uk
31 CORNISH PIRATES V GLOUCESTER
Mennaye Field, Penzance
Cup rugby action. Entertain clients with a Cornish Pirates hospitality package, ensuring you get the full match day experience. cornish-pirates.com
CONNECTED
Business life in pictures.
CHAMBER LUNCH
The Bedruthan Steps Hotel was the venue for Cornwall Chamber’s monthly networking lunch.
BE NEWQUAY FESTIVAL
Phil Strugnell’s artist residency at SeaSpace was one of the many events that took place in November as part of the month-long Be Newquay Festival.
WAVE PROJECT
An evening celebrating the inspiring young people that the Wave Project charity supports was hosted at the Eden Project.
RAMON VAN DE VELDE (WAVE PROJECT)
SAM GOLDSWORTHY (HIGH SHERIFF OF CORNWALL)
CORNWALL TOURISM AWARDS
The 23rd annual celebration of Cornwall’s tourism sector was hosted at Truro Cathedral, with Lydott Glamping crowned Winner of Winners.
THE ENYS CENTRE
Cornwall’s Olympic rowing champion, Helen Glover
MBE, opened the a new health & wellbeing facility at Humphrey Davy School in Penzance.
ANGELINA LAMBOURN, JAMES MATTHEWS, CAROLINE PEERS AND ANNE SHIPMAN (HUMPHY DAVY SCHOOL GOVENORS)
LILY PICKLES-FLOYD, HELEN GLOVER, KATE LAITY AND LUCY HIGGINS (FORMER HDS STUDENTS AND HELEN’S FRIENDS)
SALLY-JANE COODE (DUCHY HEALTH CHARITY), SHARON RICH (TRELYA) AND BARBARA VANN (DUCHY HEALTH CHARITY)
CORNWALL COMEDIAN OF THE YEAR, MIMI ATTENBURROW
JOHN HARVEY (SAMPHIRE CLUB) AND LAURENCE PALK (WILDANET)
TAMSIN WALTON (TRELYA), JULIA SIMPSON (TRELYA) AND CAROL JULIAN (TRELYA)
KARL SAUNDERS (RODDA’S) WITH KAREN AND LOUISE (GARDEN CAFE NEWQUAY)
WINNER OF WINNERS, LYDCOTT GLAMPING
PAULA MARTIN
JO NEALE
New business development manager at Idenna.
WHAT DID YOU WANT TO BE WHEN YOU WERE YOUNG?
I wanted to be a Horse Whisperer! I spent lots of time with horses when I was younger - a hobby I would like to come back to later in life.
WHAT WAS YOUR FIRST FULL-TIME JOB?
My first proper job after traveling around the world was in a sales administration role at Orange Communications in Birmingham. I met some lovely people there and many of them I’m still in touch with now.
WHAT’S IN YOUR POCKETS?
If I’m honest…. poo bags! We have two dogs, Honey and Buster, and as every owner knows, these are pocket essentials!
HOW DO YOU LIKE TO RELAX?
WHAT’S THE BEST THING ABOUT CORNWALL?
Definitely the incredible beaches and being able to explore so many different places that make you feel like you’re on holiday, even though it’s half an hour down the road!
IF YOU COULD INVITE ANY TWO PEOPLE FOR DINNER, WHO WOULD THEY BE AND WHY WOULD YOU INVITE THEM?
Nick Cave and the Dalai Lama. They are both very peaceful, calm and inspiring people, and the conversations would be really interesting!
IF YOU COULD BE GOD FOR A DAY, WHAT MIRACLE WOULD YOU PERFORM?
Peace, love and going back to community. Everyone will be looked after; there should be no need for hunger, homelessness, loneliness or suffering in the world.
WHAT WOULD YOU LIKE TO BE DOING IN FIVE YEARS’ TIME?
Hopefully spending more time in the sunshinesetting up my Tiny Home in Portugal!
I am obsessed with the Tiny Home episodes on YouTube.
Painting, sea swimming, moving, being around animals and a beer in the sunshine with family and friends.
IF YOU COULD BUILD A HOUSE ANYWHERE IN THE WORLD WHERE WOULD IT BE?
Portugal! I would love to create a container/ tiny home project there. I am obsessed with the Tiny Home episodes on YouTube and love Portugal – so that is a dream of mine!
WHAT HAS BEEN THE BEST MOMENT IN YOUR CAREER?
I would say joining Idenna, and also becoming trustee at The Sunrise Appeal. We have worked with this amazing charity for years and it was a real honour to have recently become a trustee alongside some really inspiring people.
WHAT HAS BEEN THE WORST MOMENT IN YOUR CAREER?
I think there have been a few “what am I doing here!?” moments but I’m pretty good at flipping challenging situations and working out how to learn from them.
PAPER REVOLUTION
71% of paper and 82% of paper-based packaging is recycled into new products; one of the highest recycling rates of any material in Europe!
Sources: Cepi Key Statistics, 2022 and Eurostat, 2020. Europe: EU27 + Norway, Switzerland and the UK.
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