Tech Enquirer | November 2024 by Enquirer Media Group (Internal Use)

Where Technology Meets Strategy: Navigating the Digital World

November 2024///Issue 001

Upholding Standards: hyhyh Overcoming the Major hyhyh Challenges in FinTech hyhyh hyhyh MTN Zambia Leading Digital Solutions for Africa’s Progress EO Charging The UK Based Firm Easing EV Fleet Transition

Get reliable network coverage and security protection, fast. A modern network must be able to respond easily, quickly and flexibly to the growing needs of today’s digital business. Must provide visibility & control of applications, users and devices on and off the network and Intelligently direct traffic across the WAN. Be scalable and automate the process to provide new innovative services. Support IoT devices and utilize state-of-the-art technologies such as real-time analytics, ML and AI. And all these must be provided with maximum security and minimum cost. This is the power that brings the integration of two cloud managed platforms, Cisco Meraki and Cisco Umbrella. This integration is binding together the best of breed in cloud-managed networking and Security.

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a word from our team Welcome to the November 2024 Edition of Tech Enquirer! This month, we proudly feature Uphold, recognised as the Best Crypto Exchange in the UK by Forbes Advisor. As they celebrate a decade of service, Uphold’s unique trading model enables seamless asset trading. With over 20 years of experience in the financial sector, including founding and developing his own software company, Knowledgewire, Chris Adjei-Ampofo, Chief Information Officer (CIO) of Uphold is at the forefront of fintech innovation. He has played a pivotal role in driving cultural change around information security and data privacy.

Laura Watling Editor in Chief

We also highlight a remarkable achievement in research and technology collaboration. A team from the University of Eindhoven, KU Leuven, Microsoft, and Ansys recently set a world record with a groundbreaking simulation studying aerosol transport in packed football stadiums. Using Azure High Performance Computing, they explored virus spread among spectators under various conditions, emphasising the importance of understanding health risks in large gatherings. In addition, we present our special spotlight on the Top 10 Chief Technology Officers (CTOs) making waves in the industry. These visionary leaders are at the forefront of technological innovation, spearheading initiatives that transform their organisations and drive efficiency. We delve into their strategies for leveraging emerging technologies, from artificial intelligence to cloud computing, and explore how they are fostering a culture of innovation within their teams. Dive into this edition filled with stories of innovation and leadership! Enjoy your reading! If you have a business story you wish to share in 2024/5, please contact our Head of Production via production@busenq.com

Jamie Bolton Head of Design

The editor and publishers do not guarantee the accuracy of statements made by contributers or advertisers, or accept responsibilty for any statement they express in this publication. The opinion of the contributors may not necessarily be the opinion of the editor or publishers. All content including the presentation therof in this magazine is the property of Enquirer Media Group and protected by internation al copyright laws. You may not copy, reproduce, distribute, transmit, modify, create derivitave works, or in any other way exploit any part of copyrighted material without prior written permission from Enquirer Media Group ©EnquirerMediaGroup

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News: Virtual Horizons, The Evolution Of AR & VR

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News: Generative AI Revolution: How Global Giants Are Shaping the Future

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News: The Titans of Cybersecurity Fortifying the Digital World

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News: IoT: How Leading Companies are Shaping the Connected World

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News: Revolutionizing Industries: The Rise of Digital Twin Tech

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IT: Azure Hpc Powers WorldRecord Simulation

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EV: The UK Based Firm Easing EV Fleet Transition

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Telecom: Leading Digital Solutions for Africa’s Progress

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Start Up: Disruptive Technology Entrepreneurs Launching Eight Futuristic Businesses

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Intersec 2024: Insights from the Fire & Rescue Conference at Intersec

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Supply Chain: New Centre Boosts Innovation and Customer Service for UK Technology Business

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Contents

049 Cover feature

Upholding Standards: Overcoming the Major Challenges in FinTech

044 This month’s

top ten

Top 10 CTOs Shaping the Future of Fortune 500 Companies

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ugmented Reality (AR) and Virtual Reality (VR) are no longer concepts of science fiction; they are rapidly becoming integral parts of our everyday lives, transforming industries from gaming and entertainment to healthcare and education. Companies like Google and Meta (formerly Facebook) are at the forefront of this technological revolution, alongside numerous other innovators providing AR and VR products. This article explores the current state of AR and VR, the challenges faced, the solutions developed, and the promising future of these technologies, covering both commercial and workplace use cases. The Rise of AR and VR AR and VR technologies have seen significant advancements over the past decade. AR overlays digital information onto the real world through devices like smartphones and AR glasses, enhancing our perception of reality. In contrast, VR immerses users in a completely digital environment, typically using VR headsets. Google has been a key player in the AR space with products like Google Glass, which, despite its initial market challenges, paved the way for subsequent innovations. Meta has made substantial investments in VR through its Oculus line of products, aiming to create a comprehensive virtual ecosystem. Other notable companies in this field include Microsoft with its HoloLens, HTC with the Vive, and Sony with its PlayStation VR.

Challenges in AR and VR Adoption Despite the excitement and potential, AR and VR technologies face several challenges. Technical limitations are among the primary issues. The current hardware often lacks the resolution, field of view, and ergonomic comfort required for extended use. Battery life and connectivity problems further complicate widespread adoption. High costs present another significant barrier. Advanced AR and VR equipment can be expensive, limiting accessibility for the general public and small businesses. Additionally, content creation remains a complex and resource-intensive process. Developing high-quality AR and VR content requires skilled developers and designers who can create immersive and engaging experiences. User experience is a critical area of concern. Many users report motion sickness and discomfort when using VR headsets. Ensuring a seamless and comfortable user experience remains a significant challenge for developers and manufacturers. Privacy and security are also pressing issues. AR and VR applications often require access to sensitive user data, raising concerns about how this information is stored and used. Integrating AR and VR into existing systems and workflows can be difficult. For AR and VR to be widely adopted in workplaces, they need to blend seamlessly with current IT infrastructure and processes, which can be a complex and time-consuming task.

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Solutions and Innovations To overcome these challenges, companies and researchers are developing innovative solutions. Advancements in hardware are at the forefront of these efforts. For instance, Meta's Oculus Quest 2 offers a high-resolution display, improved ergonomics, and an affordable price point. Similarly, Microsoft's HoloLens 2 features enhanced comfort, a larger field of view, and advanced sensors for better interaction with the real world. Reducing costs is another priority. As technology advances, the cost of AR and VR hardware is gradually decreasing. Innovations in manufacturing and increased competition are making these technologies more affordable for consumers and businesses. Content development tools are also becoming more accessible. Platforms like Unity and Unreal Engine provide powerful resources for creating AR and VR content, enabling developers to produce sophisticated experiences without extensive resources. Improving user experience is crucial for broader adoption. Research in ergonomics and human-computer interaction is leading to better-designed headsets that minimize discomfort and motion sickness. Eye-tracking and foveated rendering are examples of technologies that enhance user experience by reducing the workload on the device and improving visual fidelity. Enhanced security measures are essential to protect user data. Companies are implementing robust security protocols, including end-to-end encryption, secure user authentication, and strict data usage policies. Seamless integration with existing systems is also a key focus. For example, AR applications in manufacturing can overlay digital instructions onto physical equipment, seamlessly integrating with existing workflows.

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News Commercial Use Cases AR and VR are revolutionizing various commercial sectors. In retail, AR allows customers to try on clothes virtually or see how furniture would look in their homes before making a purchase. IKEA's AR app, for example, lets users visualize furniture in their space using their smartphones. The real estate industry benefits from VR through virtual property tours, enabling potential buyers to explore homes without physically visiting them. This technology has become particularly valuable during the COVID-19 pandemic, providing a safe way to view properties. The entertainment industry has been one of the biggest adopters of VR. Games like "Half-Life: Alyx" showcase the potential of immersive gaming experiences, while AR games like "Pokémon GO" engage millions of users worldwide. In marketing, AR offers innovative ways for brands to engage with customers. Pepsi's AR bus shelter campaign, which surprised passersby with virtual tigers and UFOs, created a memorable brand experience. Education is another sector transformed by AR and VR. These technologies provide immersive learning experiences, such as virtual field trips and interactive 3D models. VR simulations allow students to explore and interact with content in new and engaging ways, enhancing their learning experience.

Workplace Use Cases In the workplace, AR and VR are enhancing productivity, training, and collaboration. VR provides a safe environment for training in high-risk professions. Pilots, surgeons, and military personnel use VR simulations to practice skills and scenarios without real-world consequences. Walmart, for instance, uses VR to train employees on customer service and new store processes. Remote collaboration is another area where AR and VR excel. These technologies facilitate remote meetings by creating virtual spaces where team members can interact as if they were in the same room. Tools like Spatial and Meta's Horizon Workrooms enable immersive virtual meetings, enhancing remote work dynamics. Design and prototyping benefit greatly from VR. Designers and engineers can create and manipulate 3D models in a virtual space, streamlining the prototyping process. Companies like Ford use VR for vehicle design, reducing the time and cost associated with physical prototypes Maintenance and repair tasks are also improved with AR. Technicians can use AR to overlay digital instructions onto physical equipment, guiding

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them through complex procedures. This technology is particularly useful in industries like aviation and manufacturing, where precise handling of machinery is crucial. In healthcare, VR is used for therapy and rehabilitation, providing patients with immersive environments for physical and cognitive exercises. AR assists surgeons by overlaying critical information during procedures, enhancing precision and outcomes. The Future of AR and VR The future of AR and VR is bright, with continuous advancements promising to overcome current limitations and unlock new possibilities. One significant trend is the convergence of AR and VR into a single, seamless experience often referred to as Mixed Reality (MR). This technology will allow users to interact with both digital and physical objects in real-time, creating even more immersive and interactive experiences. In the coming years, AR and VR are expected to become more integrated into everyday life. As hardware becomes more compact and powerful, we may see the widespread adoption of AR glasses that look and feel like regular eyewear.

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News This will enable constant access to digital information without the need for smartphones or other devices. The workplace will also continue to evolve with AR and VR technologies. Remote work, which saw a massive surge during the COVID-19 pandemic, is likely to remain prevalent. AR and VR will play a crucial role in facilitating remote collaboration, making virtual offices as effective as physical ones. Training programs will become more sophisticated, leveraging VR to provide realistic and engaging learning experiences. In healthcare, AR and VR will continue to revolutionize patient care and medical training. Surgeons will use AR for enhanced precision during operations, while VR will provide therapeutic environments for mental health treatments and rehabilitation. The retail and marketing sectors will see even more creative uses of AR to engage customers and drive sales. Imagine walking down a street and receiving personalized AR advertisements based on your preferences and shopping history, all through your AR glasses. Moreover, the entertainment industry will push the boundaries of storytelling with AR and VR. Films, games, and virtual experiences will become more immersive,

allowing audiences to interact with narratives in unprecedented ways. AR and VR technologies are transforming the way we live, work, and play. Companies like Google, Meta, and numerous others are leading the charge, developing innovative products that overcome current challenges and pave the way for a future where AR and VR are ubiquitous. Despite the hurdles of technical limitations, high costs, and user experience issues, continuous advancements in hardware, content creation tools, and integration methods are making these technologies more accessible and practical. As AR and VR become more integrated into commercial and workplace applications, they will revolutionize industries ranging from retail and real estate to healthcare and education. The future of AR and VR promises even more exciting developments, with mixed reality, seamless integration, and new use cases set to redefine our interaction with the digital and physical worlds. In this evolving landscape, businesses and individuals who embrace AR and VR will be at the forefront of innovation, leveraging these technologies to enhance productivity, creativity, and engagement. The journey of AR and VR is just beginning, and its impact on our future cannot be overstated.

Generative AI Revolution: How Global Giants Are Shaping the Future G

enerative AI, the technology that enables machines to create text, images, code, and other forms of content autonomously, is no longer just a futuristic concept. It’s a thriving, transformative force impacting industries worldwide. From tech titans like OpenAI and Google to the developers behind GitHub Copilot, companies are harnessing the power of AI to reshape their business models, enhance productivity, and introduce groundbreaking products. In this article, we explore how some of the world’s most influential organizations are driving the generative AI revolution, focusing on key use cases, projects, and insights from industry leaders.

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OpenAI and ChatGPT: Leading the Way in Conversational AI OpenAI’s ChatGPT stands at the forefront of generative AI technology, pioneering advancements in human-like conversational capabilities. ChatGPT is used by millions globally, from businesses looking to automate customer support to individuals seeking creative assistance. Sam Altman, CEO of OpenAI, has emphasized the profound impact of generative AI on various industries: “Our goal with ChatGPT is to democratize access to cutting-edge AI technology and enable businesses of all sizes to leverage its potential for innovation.” This vision has led to the integration of ChatGPT in numerous sectors, including education, healthcare, and e-commerce. Use Case: Healthcare AI Assistants One of the most notable implementations of ChatGPT has been in healthcare, 20

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where it assists physicians by offering instant medical references and patient care recommendations. Companies like 98point6, a telemedicine provider, have integrated ChatGPT to enhance patient interaction, ensuring swift and accurate responses to common medical queries. This use of AI not only streamlines the healthcare process but also reduces the workload on medical professionals. Project Highlight: ChatGPT Enterprise In response to corporate demand, OpenAI launched ChatGPT Enterprise, a version specifically tailored for organizations. The project aims to improve internal communications, automate mundane tasks like report generation, and enhance the customer experience through customized AI solutions. Microsoft, an early adopter, reported a significant reduction in administrative overhead, boosting productivity and employee satisfaction.

News Google: Transforming Creative Industries with Bard and Imagen Google, another tech giant, is investing heavily in generative AI through projects like Bard and Imagen. Sundar Pichai, CEO of Google, has championed the company’s mission to make AI accessible and useful in everyday life. “We believe in using AI to amplify human potential, and our investments in Bard and Imagen reflect our commitment to enhancing creativity and innovation,” Pichai stated during a recent AI summit. Use Case: Image Generation with Imagen Imagen, Google’s advanced AI-powered image generator, allows users to create photorealistic images based on textual descriptions. The technology has found applications in marketing, fashion, and entertainment. For instance, major fashion brands like Gucci and Adidas use Imagen to develop virtual prototypes of their collections, saving both time and costs associated with physical samples. Project Highlight: Bard for Creative Writing Google’s AI-driven writing assistant, Bard, has revolutionized the content creation industry. Integrated with Google Workspace, Bard assists users in drafting, editing, and enhancing content, ranging from business proposals to creative storytelling. In partnership with The New York Times, Google has deployed Bard to aid journalists in researching and drafting articles more efficiently, illustrating the technology’s potential to blend human creativity with AI precision.

Microsoft and GitHub Copilot: Revolutionizing Software Development Microsoft, through its GitHub subsidiary, has introduced Copilot, a tool transforming how developers code. By leveraging OpenAI’s Codex model, Copilot can generate code snippets, complete functions, and even suggest entire algorithms. Satya Nadella, CEO of Microsoft, remarked, “Copilot is redefining the future of software development. We aim to enhance developer productivity and bridge the skill gap through this transformative technology.” Use Case: Accelerated Coding and Bug Fixing Copilot’s adoption has surged among software developers. Organizations like JPMorgan Chase have incorporated it into their software development lifecycle, reporting a 40% reduction in coding errors and a 30% increase in development speed. By providing AI-powered suggestions and autocompleting complex code segments, Copilot minimizes manual errors and accelerates delivery timelines. Project Highlight: GitHub Codespaces Microsoft’s integration of Copilot with GitHub Codespaces, a cloud-based development environment, has further streamlined coding processes. Developers can now access AI-assisted coding on any device, ensuring a consistent and collaborative development experience. With this innovation, Microsoft envisions a future where coding is a frictionless and highly efficient process, accessible to developers of all skill levels.

Meta’s Generative AI Journey: AI-Driven Content Creation and VR Integration Meta (formerly Facebook) is leveraging generative AI in its quest to build the metaverse and enhance social media interactions. CEO Mark Zuckerberg envisions AI as central to Meta’s longterm strategy: “Generative AI enables us to create immersive experiences and redefine how people interact in the digital realm. Our focus is on integrating AI capabilities into VR and AR technologies to make the metaverse more interactive and engaging.” Use Case: Personalized Advertising and Content Meta’s generative AI models, such as the recently launched Make-A-Video, allow businesses to create engaging video content based on text inputs. This tool has enabled small businesses to produce professional-grade promotional materials without the need for extensive resources or expertise. Companies like Shopify and Etsy have partnered with Meta to provide their users access to AI-powered content creation tools, leading to a surge in highquality advertisements on social platforms. Project Highlight: AI in Horizon Workrooms Meta is integrating generative AI into Horizon Workrooms, its virtual collaboration platform. AI-driven avatars and interactive digital spaces are being developed to enhance remote work experiences. By enabling users to create customized virtual environments, Meta aims to blend productivity with creativity, ensuring that digital workspaces are as engaging as physical ones. Early adopters, including Accenture, have reported a boost in remote team engagement and collaboration efficiency.

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Amazon: AI-Powered Retail and Logistics Transformation Amazon has been at the forefront of utilizing AI to transform the retail and logistics industries. While the company is best known for its recommendation algorithms, it has also developed advanced generative AI capabilities aimed at enhancing product listings and automating logistics. Use Case: AI-Enhanced Product Descriptions Amazon’s AI models generate product descriptions for millions of items listed on its platform. By understanding customer behavior and preferences, the system tailors descriptions to increase engagement and conversions. According to Doug Herrington, CEO of Amazon’s Worldwide Stores, “Generative AI has allowed us to personalize the shopping experience at an unprecedented scale, making it more efficient for customers to find and buy products.” Project Highlight: Autonomous Warehouse Operations In logistics, Amazon is piloting AI-driven autonomous robots capable of managing inventory and organizing warehouse operations. The initiative, supported by its generative AI systems, enables the automation of tasks like sorting, picking, and packing orders. This technology has reduced Amazon’s dependency on manual labor and streamlined the delivery process, ensuring faster and more accurate order fulfillment.

Adobe: Redefining Design with Firefly Adobe’s generative AI platform, Firefly, is transforming the creative industry by offering AI-powered design tools that cater to artists, marketers, and businesses. Shantanu Narayen, CEO of Adobe, highlighted the shift: “We’re making creativity more accessible. With Firefly, anyone can generate stunning visuals and professional-grade designs, whether they’re a seasoned designer or just starting.” Use Case: AI-Assisted Graphic Design Firefly’s AI models generate images, logos, and other design elements based on user prompts, drastically reducing the time needed for design projects. Companies like Coca-Cola have partnered with Adobe to utilize Firefly in their marketing campaigns, enabling them to produce customized visual content for different regions and audiences quickly. Project Highlight: Firefly and Adobe Creative Cloud Integration Adobe has integrated Firefly into its Creative Cloud suite, making generative AI tools accessible across its platforms, including Photoshop and Illustrator. This move has empowered designers to experiment with AI-enhanced features, such as automatic background removal and AI-generated effects, streamlining the creative process and expanding the range of design possibilities.

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The generative AI landscape is rapidly evolving, with tech giants like OpenAI, Google, Microsoft, Meta, Amazon, and Adobe pushing the boundaries of what’s possible. From revolutionizing software development and retail to transforming healthcare and creative industries, these companies are integrating AI to enhance productivity, innovation, and user experience. As we look to the future, the influence of generative AI will only grow, permeating various sectors and redefining traditional business models. For companies and individuals alike, the challenge and opportunity lie in embracing this technology responsibly and creatively, ensuring it serves as a tool for empowerment and innovation. The leaders of today’s generative AI revolution, from Sam Altman to Sundar Pichai, are not just shaping products; they are crafting the future of work, creativity, and human interaction. As AI continues to evolve, the world watches eagerly, anticipating the next wave of transformation. TECH Enquirer Magazine · Issue 001

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The Titans of Cybersecurity Fortifying the Digital World

n a world where every click, download, and transaction could potentially open a door to cyber threats, cybersecurity companies are the unsung heroes. These giants operate behind the scenes, deploying cutting-edge technology to safeguard individuals, enterprises, and governments against increasingly sophisticated cyberattacks. Companies like McAfee, Fortinet, CrowdStrike, and others have emerged as pioneers in this field, each with unique approaches, innovative projects, and strategic leadership. The Growing Threat Landscape The rise of remote work, the Internet of Things (IoT), and the digitization of business processes have expanded the threat landscape significantly. Cybercriminals have developed advanced techniques, targeting everything from financial institutions to healthcare networks, threatening both data integrity and operational stability. For cybersecurity companies, the stakes have never been higher. According to a report from Fortinet, the first half of 2024 alone saw a 25% increase in ransomware attacks compared to the previous year. Such figures demonstrate the need for constant vigilance and

innovation. As John Maddison, Chief Marketing Officer at Fortinet, puts it: “The digital attack surface continues to expand. It’s not just about preventing attacks anymore; it’s about a proactive approach to mitigate risks before they manifest into crises.” Fortinet: Building a Proactive Defense Framework Founded in 2000, Fortinet has become synonymous with robust network security solutions. The company’s FortiGate firewalls and integrated security fabric approach have gained widespread recognition, emphasizing a comprehensive, adaptive system that integrates seamlessly across various IT infrastructures. Fortinet’s strategy revolves around its Security Fabric, a framework designed to provide end-toend visibility, integrating everything from endpoints and networks to the cloud. A notable project Fortinet undertook was its collaboration with a large telecommunications provider in Asia. The telecom giant faced growing threats from botnet attacks and distributed denial-of-service (DDoS) incidents, which compromised network availability. Fortinet’s team deployed its FortiDDoS solution, integrating it with the company’s existing infrastructure to deliver a fully TECH Enquirer Magazine · Issue 001

automated, AI-driven response system. Within six months, the provider reported a 75% reduction in attack severity, transforming its defensive capabilities. Maddison highlights: “We are moving beyond traditional firewalls; our goal is to offer a unified security architecture that adapts and scales in real-time. Cybersecurity isn’t just about reacting anymore; it’s about anticipating and neutralizing threats before they escalate.” McAfee: Embracing a Cloud-First Approach Another titan in the cybersecurity space is McAfee. For over three decades, the company has been a staple in endpoint protection, evolving alongside the threats it counters. In recent years, McAfee shifted its focus towards cloud-native security, aligning with the rising trend of businesses migrating their operations to the cloud. A standout offering from McAfee is its MVISION Cloud platform, designed to secure SaaS, IaaS, and PaaS environments. Partnering with a major global financial institution, McAfee implemented its solution to monitor and manage the organization’s cloud usage, ensuring that sensitive data remained secure across the bank’s international offices. The project not only bolstered compliance but also allowed the bank to gain granular visibility into shadow IT usage. Rajiv Gupta, Senior Vice President of Cloud Security at McAfee, shared insights: “We realized that the future of security lies in the cloud. The challenge isn’t just about securing physical systems but managing and securing data and applications dispersed across multiple cloud platforms. Our mission is to provide businesses with that clarity and control.” CrowdStrike: The Art of Endpoint Detection and Response (EDR) CrowdStrike has quickly become one of the most recognizable names in cybersecurity, largely due to its innovative use of endpoint detection and response 28

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(EDR) technology. With its flagship product, CrowdStrike Falcon, the company has redefined the standards for threat detection, response, and prevention, offering a cloud-native solution that leverages artificial intelligence and machine learning. In 2023, CrowdStrike worked with a leading retail organization that suffered a major breach through its point-of-sale systems. The attackers had managed to infiltrate the company’s network, compromising customer payment

News few minutes of delay could mean the difference between a minor security event and a major catastrophe. Our focus is on ensuring our clients have that immediate visibility and response capability.” Palo Alto Networks: The Rise of the Secure Access Service Edge (SASE) As remote work becomes more permanent, Palo Alto Networks has positioned itself as a leader in Secure Access Service Edge (SASE) solutions. The company’s Prisma Access platform integrates security and networking functions, providing a secure pathway for remote employees and dispersed networks to connect to their organization’s resources. One of Palo Alto Networks’ recent projects involved a multinational pharmaceutical company facing challenges with its remote workforce accessing sensitive research and development data securely. Traditional VPN solutions couldn’t scale efficiently with the volume of remote access requests, leading to security vulnerabilities. Palo Alto Networks deployed its SASE solution, which not only ensured secure access for the company’s employees worldwide but also simplified network management and compliance across multiple jurisdictions.

information. Within hours of deploying CrowdStrike Falcon, the company was able to isolate and eliminate the threat, identifying how attackers had gained access. The system’s rapid response capabilities not only saved the company millions in potential damages but also restored consumer confidence. George Kurtz, CEO of CrowdStrike, commented on the significance of real-time threat response: “Speed is the essence of our strategy. We built Falcon with the understanding that even a

Nikesh Arora, CEO of Palo Alto Networks, highlighted the growing importance of SASE: “The modern workplace isn’t bound by office walls anymore, and neither should its security. Our mission is to deliver a consistent and secure user experience, whether employees are working from a corporate office, home, or halfway across the world.” Zscaler: A Pioneering Force in Zero Trust Architecture With a focus on Zero Trust Network Access (ZTNA), Zscaler has emerged as another key player. The company advocates for a “never trust, always verify” model, emphasizing the need for granular, userspecific access controls that minimize the risk of lateral movement within networks. TECH Enquirer Magazine · Issue 001

Zscaler partnered with a large healthcare provider to implement its zero trust architecture, protecting patient data and ensuring compliance with strict healthcare regulations. The project involved securing multiple clinics and remote offices across the country, providing secure access for both medical and administrative staff without compromising data integrity. This transformation allowed the healthcare organization to achieve full visibility over network traffic and reduce the risk of insider threats. Jay Chaudhry, CEO of Zscaler, emphasized: “In the age of remote work, zero trust is more than a concept; it’s a necessity. We’ve moved beyond the castle-and-moat security model. Every device, user, and application must be authenticated and monitored to ensure a resilient defense against evolving threats.” Symantec (Broadcom): Tackling Advanced Persistent Threats (APTs) Since its acquisition by Broadcom, Symantec has continued to lead in areas like Advanced Persistent Threat (APT) detection and protection. Its Symantec Endpoint Security solution leverages behavioral analytics and advanced machine learning algorithms to identify and neutralize APTs before they can cause substantial damage. In a recent initiative, Symantec collaborated with a government agency facing a series of sophisticated phishing campaigns targeting its email systems. The attack, suspected to be state-sponsored, aimed to exfiltrate classified information. Symantec’s multilayered approach, combining email security, endpoint protection, and threat intelligence, helped the agency not only repel the immediate threat but also build a resilient defense mechanism against future attacks.

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Vincent Pilette, CEO of Broadcom Software (Symantec), remarked: “Nationstate actors and organized cybercrime groups are not just targeting businesses; they are after critical infrastructure and sensitive government data. Our role is to stay one step ahead, ensuring that our clients are protected at all levels—email, endpoints, and beyond.” Future Outlook: The Convergence of AI and Cybersecurity As cyber threats evolve, so too must the technology and strategies deployed to combat them. Companies like FireEye and Tenable are increasingly integrating artificial intelligence (AI) into their platforms. FireEye, for instance, uses AI-driven analytics to detect patterns indicative of potential attacks, while Tenable’s Nessus platform assesses vulnerabilities in real time, providing clients with actionable insights. The consensus among industry leaders is that AI will play an integral role in the future of cybersecurity. As Maddison from Fortinet highlights, “AI offers the potential to identify threats that human analysts might miss, especially as the volume of data grows exponentially. It’s about creating a symbiotic relationship between human expertise and machine precision.” A Constantly Evolving Battlefield The cybersecurity industry is one of constant evolution. As threats become more sophisticated, so too must the defense mechanisms deployed by the world’s biggest cybersecurity companies. Giants like McAfee, Fortinet, CrowdStrike, and others demonstrate the importance of proactive and adaptive strategies, from endpoint detection to zero trust architecture. In a digital world where threats are omnipresent, these companies are not just safeguarding networks—they are building the future of digital resilience.

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n the ever-evolving landscape of the Internet of Things (IoT), a select group of industry giants is driving the next wave of digital transformation. These companies are not merely deploying sensors or connecting devices—they are fundamentally reshaping industries, creating smarter cities, and developing solutions that push the boundaries of what technology can achieve. Giants like Cisco, PTC, and IBM are at the forefront, leading ambitious projects and collaborations that demonstrate the true potential of IoT. In this article, we explore the top IoT companies and how they are revolutionizing the world through cuttingedge use cases, landmark projects, and visionary leadership. Cisco: Pioneering the Future of Smart Cities Cisco, a household name in networking, has evolved into a major player in the IoT space. The company has positioned itself as a leader in smart cities and industrial IoT, leveraging its strength in networking technology to create secure, scalable, and efficient IoT solutions. One of Cisco’s most high-profile projects is the City of Las Vegas Smart City initiative. Cisco partnered with the city to deploy its Kinetic platform, which connects and manages IoT data. This system

integrates information from a network of sensors across the city, monitoring everything from traffic flow to air quality. “By gathering real-time data, the city can optimize its operations, enhance public safety, and improve the overall quality of life for its residents,” said Michael Koons, Senior Vice President of Cisco’s IoT business. In addition to its work with smart cities, Cisco has also been instrumental in industrial IoT deployments. The company’s Connected Factory initiative has transformed manufacturing processes worldwide. For example, Cisco collaborated with Stanley Black & Decker to connect its factories, increasing operational visibility and improving efficiency. Cisco’s Industrial Network Director and Edge Intelligence technology collect data from various machines and systems, offering predictive analytics that allow companies to make real-time adjustments. Koons emphasized, “Our goal is to not just connect devices but to deliver insights that drive tangible business outcomes.” PTC: Revolutionizing Industrial IoT with Augmented Reality PTC has made a name for itself as a trailblazer in the industrial IoT and augmented reality (AR) space. The

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company’s ThingWorx platform is widely recognized for its ability to connect devices, analyze data, and provide actionable insights. PTC’s commitment to innovation has led to transformative collaborations in various industries, including manufacturing, healthcare, and automotive. One of PTC’s standout projects involves its partnership with global manufacturing giant Rockwell Automation. Together, they developed FactoryTalk InnovationSuite, powered by PTC, an integrated platform that combines IoT and AR to streamline manufacturing operations. This suite helps companies visualize data directly on factory floors, allowing workers to perform predictive maintenance and reduce downtime. “The convergence of IoT and AR offers a unique opportunity to reimagine how industries operate,” said Jim Heppelmann, CEO of PTC. “We are enabling organizations to bridge the gap between the digital and physical worlds, creating new efficiencies and business models.” Beyond manufacturing, PTC has extended its IoT solutions to the healthcare sector. Partnering with Boston Scientific, PTC’s platform enabled real-time monitoring of medical devices, improving patient outcomes and operational efficiency. The integration of ThingWorx in healthcare demonstrates the versatility of PTC’s technology. “Healthcare is a critical sector for IoT applications, and our partnership with Boston Scientific shows the power of connected devices in improving patient care,” Heppelmann added. IBM: Transforming Agriculture and Environmental Management IBM has harnessed its AI and cloud expertise to become a leader in IoT solutions for agriculture, environmental management, and supply chain optimization. Its IBM Watson IoT platform integrates AI capabilities to analyze vast amounts of data collected from sensors, delivering actionable insights that empower businesses.

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One of IBM’s most innovative projects is its work with Yara International, a global leader in agricultural products and solutions. Together, they launched the Open Farm and Field Data Exchange platform, which leverages IoT to collect data from farming equipment, satellites, and weather stations. The platform uses AI to analyze the data, helping farmers make data-driven decisions to optimize crop yield and reduce environmental impact. Dr. Kareem Yusuf, General Manager of IBM AI Applications, commented, “Agriculture is at a critical juncture, and IoT can be a game-changer. By providing farmers with the right tools and data, we are helping them maximize productivity while also addressing sustainability challenges.” IBM’s influence in the environmental sector extends beyond agriculture. In a collaboration with the Port of Rotterdam, one of the world’s busiest ports, IBM’s Watson IoT and AI technology are used to monitor water levels, weather patterns, and ship movements. The data collected helps optimize port operations, ensuring efficient cargo movement and minimizing environmental impact. “The port of the future is a smart, connected one,” said Yusuf. “Our work in Rotterdam is a testament to how IoT and AI can drive both economic and environmental progress.” Siemens: Innovating in the Industrial IoT Space Siemens, a leader in industrial automation, has positioned itself as a top player in the IoT arena with its MindSphere platform. MindSphere is an open IoT operating system that connects devices across industries, enabling users to harness data for analytics, monitoring, and predictive maintenance. One of Siemens’ flagship projects is its partnership with Bentley Systems, a software development company specializing in infrastructure. Together, they developed PlantSight, a digital twin solution that allows users to create a digital replica of a physical asset, such

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as a factory or power plant. This twin provides real-time monitoring and predictive maintenance capabilities, which help industries reduce downtime and optimize performance. “The future of industrial automation lies in the ability to connect physical assets with digital intelligence,” said Ralf-Michael Franke, CEO of Siemens’ Digital Enterprise Services. “Our partnership with Bentley demonstrates the immense potential of IoT in transforming industries.”

Hitachi’s influence also extends to the energy sector, where it has partnered with several power companies to deploy smart grid solutions. The company’s IoT technology monitors energy consumption patterns and manages grid performance, ensuring efficient energy distribution and minimizing downtime. Kojima highlighted, “Energy management is a critical issue worldwide, and our IoT solutions are designed to create more resilient and sustainable energy networks.”

Siemens has also been instrumental in the energy sector, working with E.ON, one of Europe’s largest energy providers, to create smart grids. Using MindSphere, Siemens deployed IoT sensors across power grids to monitor energy flow, detect faults, and optimize distribution. This not only enhances energy efficiency but also improves grid resilience. Franke emphasized, “Smart energy management is crucial as we transition to sustainable energy solutions, and IoT plays a central role in this shift.”

Amazon Web Services (AWS): Powering IoT Innovation in Retail

Hitachi: Driving Social Innovation with IoT Hitachi’s Lumada platform is at the forefront of the company’s IoT initiatives, focusing on social innovation and industrial transformation. The Lumada platform integrates AI, analytics, and IoT technologies to deliver solutions that address global challenges, from urban development to energy management. One notable project involves Hitachi’s collaboration with the City of Copenhagen to develop a smart transportation system. Lumada collects and analyzes data from sensors placed throughout the city’s infrastructure, providing insights into traffic patterns and public transportation efficiency. This data helps city planners optimize transportation routes and reduce congestion, contributing to Copenhagen’s goal of becoming carbon neutral by 2025. “By combining IoT and AI, we’re helping cities make smarter decisions for a sustainable future,” said Keiji Kojima, CEO of Hitachi.

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AWS, the cloud computing arm of Amazon, has become a key player in the IoT ecosystem with its AWS IoT Core platform. The platform enables enterprises to connect devices securely, analyze data, and integrate AI-powered solutions. AWS’s influence is particularly strong in the retail sector. The company collaborated with Walgreens to create a network of connected smart coolers and inventory management systems. The IoT solution monitors product levels and environmental conditions in realtime, ensuring product freshness and optimizing supply chain logistics. Dirk Didascalou, VP of IoT at AWS, stated, “The retail industry is rapidly evolving, and IoT is at the heart of this transformation. We’re helping retailers deliver better customer experiences while improving operational efficiency.” AWS has also partnered with agricultural companies to create smart farming solutions. Collaborating with John Deere, AWS deployed IoT sensors across agricultural equipment, enabling farmers to monitor soil conditions, weather patterns, and crop health. This integration allows for precision farming, maximizing crop yield while minimizing resource use. Didascalou added, “The integration of IoT in agriculture is driving a revolution, making farming more efficient, sustainable, and productive.”

News The IoT Landscape: A Future Shaped by Innovation The world of IoT is expanding rapidly, and these companies are at the forefront of driving meaningful change across industries. From smart cities to manufacturing and agriculture, the applications of IoT are vast, and the possibilities for innovation are limitless. With the combined efforts of industry giants like Cisco, PTC, IBM, Siemens, Hitachi, and AWS, the connected future is not just an aspiration—it’s becoming a reality. As IoT continues to evolve, one thing is certain: the leaders in this space are committed to transforming how we live and work. By combining data, AI, and connected devices, these companies are creating smarter, more efficient, and more sustainable systems that will shape the future for generations to come.

Revolutionizing Industries: The Rise of Digital Twin Tech

n a rapidly evolving technological landscape, the concept of digital twins has emerged as a game-changer across multiple industries. Digital twins—virtual replicas of physical assets, systems, or processes—allow companies to simulate, predict, and optimize their operations in ways previously unimaginable. The technology’s impact is far-reaching, influencing everything from automotive manufacturing to urban planning. Companies such as Ansys, Dassault Systèmes, and Bosch are leading the charge, investing heavily in digital twin solutions that are reshaping business strategies and transforming industries. This article delves into how these tech giants and others are deploying digital twins, showcasing specific use cases, groundbreaking projects, and insights from senior leaders.

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The Digital Twin Advantage The essence of digital twin technology lies in its ability to create a comprehensive and dynamic digital replica of a physical entity. From a simple piece of machinery to an entire city, digital twins provide real-time data and insights that enable companies to optimize performance, enhance productivity, and predict future issues before they become costly problems. Whether it’s improving manufacturing efficiency or monitoring the health of a city’s infrastructure, digital twins offer unparalleled opportunities for innovation.

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Oliver Blum, Senior Vice President of Bosch, captures the essence of this transformation: “Digital twin technology is not just about monitoring systems; it’s about creating a virtual environment where we can experiment, simulate, and predict outcomes with a degree of precision that has never been possible before.” Ansys: Engineering Precision with Digital Twins Ansys, a global leader in engineering simulation software, has become synonymous with digital twin technology. Known for its prowess in developing high-fidelity simulation models, Ansys leverages its digital twin solutions to optimize products and 40

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processes across various sectors, including automotive, aerospace, and energy. In a recent collaboration with a major automotive manufacturer, Ansys created digital twins of electric vehicle (EV) batteries to enhance performance and longevity. The digital twin models simulate different scenarios—ranging from extreme temperatures to varying driving conditions—enabling engineers to predict and mitigate potential failures. The project not only improved battery reliability but also reduced development time by 30%. Dr. Prith Banerjee, Chief Technology Officer at Ansys, explains the value of such innovations: “Our digital twin technology allows engineers to not only predict failures but also to explore innovative

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designs and optimize products in a virtual space, which significantly accelerates the development cycle.” In the energy sector, Ansys partnered with a renewable energy company to develop digital twins for wind turbines. By integrating real-time data and advanced simulations, Ansys helped the client predict maintenance needs and optimize power output, resulting in a 15% increase in efficiency. Such projects exemplify how digital twins are driving advancements in sustainable energy. Dassault Systèmes: Pioneering Virtual Twins in Urban Planning Dassault Systèmes, a powerhouse in 3D design software and digital twins, has been

instrumental in pushing the boundaries of the technology beyond traditional industries. Its focus has shifted towards what it terms “virtual twin experiences,” encompassing not just the replication of products but entire systems, cities, and ecosystems. One notable project involves the city of Singapore, where Dassault Systèmes partnered with local authorities to create a digital twin of the entire city. This ambitious project, named “Virtual Singapore,” aims to optimize urban planning and sustainability efforts by providing a comprehensive view of the city’s infrastructure. By simulating everything from traffic patterns to energy consumption, the city’s planners can make data-driven decisions that enhance the quality of life for residents.

Bernard Charlès, CEO of Dassault Systèmes, elaborates on their vision: “Our goal is to create a sustainable future by using digital twin technology to enable more intelligent design, operation, and maintenance of urban systems. Virtual Singapore is a testament to how we can use this technology to build smarter and greener cities.” Another innovative application from Dassault Systèmes is its work in the healthcare industry. The company has been developing digital twins of the human heart, a project that has the potential to revolutionize personalized medicine. By creating a virtual model of a patient’s heart, doctors can simulate different medical procedures and predict how a patient will respond to various treatments. This project not only enhances medical precision but also reduces the risks associated with invasive procedures. Bosch: Automotive Digital Twins and Beyond Bosch, a leader in industrial technology and automotive solutions, has been at the forefront of using digital twins to enhance manufacturing efficiency and product quality. Bosch’s focus on automotive applications has led to significant innovations in the development and testing of autonomous vehicles.

In partnership with several global car manufacturers, Bosch has created digital twins of entire vehicle systems. These digital models simulate complex driving environments, allowing engineers to test and optimize the performance of autonomous vehicles without the need for extensive physical trials. This has accelerated the development of safer and more reliable self-driving cars, pushing the boundaries of what’s possible in the automotive industry. In manufacturing, Bosch’s digital twin solutions have optimized assembly lines and reduced production downtime. By using real-time data collected from sensors, Bosch can simulate production processes and predict potential issues before they occur. This proactive approach has improved efficiency by 25% and significantly reduced waste, aligning with the company’s sustainability goals. Oliver Blum reflects on the impact: “Digital twins are central to our strategy of developing smarter and more sustainable manufacturing systems. By creating a virtual environment, we can experiment with different setups, identify bottlenecks, and continuously optimize our processes.” Siemens: Expanding the Reach of Digital Twins Siemens, a pioneer in industrial automation, has integrated digital twins across various domains, including infrastructure, manufacturing, and healthcare. Its comprehensive platform, Siemens Digital Industries Software, provides an end-to-end solution for creating and managing digital twins throughout the product lifecycle. A recent collaboration with a leading pharmaceutical company demonstrates Siemens’ innovative approach. The company utilized Siemens’ digital twin technology to optimize the production of vaccines. By simulating the entire manufacturing process, Siemens enabled the client to identify critical points where contamination could occur, ensuring the integrity and quality of the vaccines produced. The digital twin model also allowed the company to scale up

News production rapidly in response to global demand. In the field of energy, Siemens has also collaborated with power generation companies to create digital twins of power plants. These models simulate various operational scenarios, from peak energy demand to emergency shutdowns, allowing operators to manage plants more efficiently and predict maintenance needs accurately. The result is a significant reduction in operational costs and a more stable energy supply. Lothar Herrmann, CEO of Siemens Digital Industries, emphasizes their commitment: “We believe that digital twins are the backbone of the industrial revolution 4.0. Our technology not only enhances operational efficiency but also drives innovation in ways that lead to more sustainable and resilient business models.” The Future of Digital Twins: Opportunities and Challenges While the benefits of digital twin technology are increasingly evident, challenges remain. Integrating realtime data with high-fidelity simulations requires advanced computing power and sophisticated algorithms. Companies like Ansys, Dassault Systèmes, and Siemens are investing heavily in artificial intelligence and machine learning to overcome these challenges, ensuring that digital twins are not only accurate but also adaptive to changing conditions. However, as digital twin technology becomes more widespread, concerns about data security and privacy are growing. Bosch’s Oliver Blum acknowledges these challenges: “As we create digital replicas of physical systems, ensuring that the data is secure and that privacy is respected is paramount. We are working closely with our partners to implement robust security measures and safeguard against potential cyber threats.” The evolution of digital twin technology also presents opportunities for further innovation. Bernard Charlès of Dassault

Systèmes envisions a future where digital twins not only simulate physical entities but also interact with other digital models, creating a connected ecosystem of virtual twins. This interconnected approach could revolutionize industries, enabling more collaborative and integrated solutions across various sectors. A Connected Future Digital twin technology has firmly established itself as a critical tool for innovation across industries, with companies like Ansys, Dassault Systèmes, Bosch, and Siemens leading the charge. Their pioneering projects, from optimizing urban planning to advancing autonomous vehicle development, showcase the transformative potential of this technology. However, as the digital twin market continues to grow, collaboration between technology providers, governments, and industries will be essential to address challenges and fully unlock its capabilities. As the world moves towards a more interconnected and sustainable future, digital twins are positioned to be at the heart of this transformation, providing the insights and tools needed to innovate, optimize, and predict with unprecedented precision.

Top 10 CTOs Shaping the Future of Fortune 500 Companies

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Mike Schroepfer (Meta)

Andrew Jassy

Mike Schroepfer served as the CTO of Meta for several years, where he was instrumental in developing and scaling the company’s AI initiatives, virtual reality platforms, and data center infrastructure. A passionate advocate for opensource technology, Schroepfer led Meta’s efforts in creating advanced machine learning systems that power Facebook, Instagram, and other Meta platforms. His technical leadership and strategic vision positioned Meta as a pioneer in the metaverse and immersive technologies.

Prior to becoming the CEO of Amazon, Andrew Jassy was the mastermind behind Amazon Web Services (AWS) as its CTO and head of the division. He built AWS from the ground up, turning it into the world’s largest cloud platform. Jassy’s vision for cloud computing revolutionized how businesses operate, providing scalable and reliable cloud solutions that power thousands of companies globally. His work redefined Amazon’s business model, significantly contributing to its market dominance.

(Amazon Web Services)

Top Ten Gerri MartinFlickinger (Starbucks)

Abhay Parasnis (Adobe)

Guido Jouret (ABB)

Gerri Martin-Flickinger, the CTO of Starbucks, is a leading voice in digital transformation in the retail sector. She has spearheaded the development of the Starbucks Digital Platform, enhancing customer engagement through the mobile app, digital loyalty programs, and AI-driven personalization. Her vision has redefined the coffeehouse experience, blending technology with customer service to create seamless interactions and improved operational efficiency.

Adobe’s CTO, Abhay Parasnis, has been instrumental in transitioning Adobe’s business model from software sales to cloud-based services through Adobe Creative Cloud. Under his leadership, Adobe has integrated AI capabilities into its platforms, offering smarter and more intuitive tools for creators. Parasnis’s vision for integrating cloud and AI technologies has made Adobe a leader in digital media and marketing solutions.

Bio: Guido Jouret, CTO of ABB, a global leader in electrification and automation technologies, is responsible for driving ABB’s innovation strategies around industrial automation, robotics, and AI solutions. With a focus on digitalization, Jouret leads ABB’s efforts in developing smart solutions for energy management and smart cities, making the company a key player in the global push for sustainable and efficient technologies.

ten

top ten ctos Atish Banerjea (Meta)

Urs Hölzle (Google/Alphabet)

Kevin Scott (Microsoft)

As CTO of Meta, Atish Banerjea is instrumental in driving the company’s technological infrastructure and digital transformation strategies. Known for his expertise in data management and automation, he focuses on scaling and optimizing Meta’s platforms. Banerjea’s efforts have been crucial in ensuring Meta’s readiness for its metaverse aspirations, working on large-scale computing solutions that support billions of users globally.

Urs Hölzle, Google’s first VP of Engineering and later its CTO, has been a vital force behind the company’s infrastructure. Known for his work on Google’s data centers and its cloud division, Hölzle has ensured the efficiency, speed, and reliability of Google’s services. A pioneer in green data center technology, his leadership has driven Google’s push for sustainability in tech, making it one of the most energyefficient tech giants.

Kevin Scott, Microsoft’s CTO, has been at the forefront of Microsoft’s advancements in AI, cloud computing, and developer tools. He oversees the company’s initiatives around AI research and development, playing a pivotal role in integrating AI capabilities into Microsoft products like Office, Azure, and GitHub Copilot. Scott’s deep technical expertise and innovative mindset have propelled Microsoft’s digital evolution, making it a leader in enterprise technology solutions.

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Top Ten

(Walt Disney Company)

Naresh Shanker (HP Inc.)

Diane Jurgens, CTO of the Walt Disney Company, leads its technology strategy, focusing on enhancing consumer experiences through innovation in streaming and interactive media. With a background in technology leadership roles across automotive and entertainment sectors, Jurgens has driven Disney’s digital evolution, integrating cutting-edge technologies like AI and immersive storytelling to enhance its digital ecosystem.

Naresh Shanker serves as the CTO of HP Inc., where he spearheads the company’s research and development in printing technology, 3D printing, and digital manufacturing solutions. A veteran in the tech industry, Shanker’s work focuses on creating sustainable, innovative solutions that redefine traditional manufacturing processes. His efforts are crucial in HP’s mission to lead in advanced manufacturing and industry 4.0.

top ten ctos

Diane Jurgens

These visionary leaders exemplify the power of technology to transform businesses and industries, pushing the boundaries of what’s possible and shaping the future of global commerce.

Upholding Standards: Overcoming the Major Challenges in FinTech

uilt on a core of proprietary technologies and e-money apps, Uphold embraces a future where people and businesses around the world have access to safe, transparent, fair, and affordable financial services.

Celebrating 10 years in business in 2024, Uphold is considered the first in its sphere to truly offer a patented Anything-toAnything trading experience, allowing customers to trade directly between asset classes.

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oted best Crypto V Exchange UK by Forbes Advisor July 2024, Uphold is a multi-asset digital money platform offering financial services globally.

Uphold

Uphold Written by:

Laura Green TECH Enquirer Magazine · Issue 001

Uphold: Leading the way in proactive cybersecurity with Intigriti

Outmaneuver cybercriminals with global crowdsourced security Harness the expertise of 100,000+ security researchers to detect vulnerabilities as soon as they surface, avoiding the costly damage of breaches. OUR CUSTOMERS INCLUDE

Cyber threats are evolving rapidly, becoming more sophisticated and frequent by the minute. Additionally, the rise of hybrid work and increased digital dependence have expanded the attack surface, making it easier for cybercriminals to exploit weaknesses. To stay ahead, organizations must continually adapt their security strategies. Amidst this challenging landscape, Uphold stands out by taking a proactive approach to finding and surfacing vulnerabilities in its digital systems. Through its bug bounty program, launched on Intigriti’s platform, the digital bank is demonstrating a forward-thinking strategy that sets a standard for others to follow.

traditional security testing measures by leveraging the collective expertise of Intigriti’s 100,000+ ethical hackers. This approach has significantly enhanced the bank’s operational security, ensuring that vulnerabilities are identified and remediated before cybercriminals have the chance to exploit them. The partnership has strengthened Uphold’s security posture and established a robust framework for addressing vulnerabilities that might otherwise go undetected. Furthermore, Intigriti’s platform has been instrumental in uncovering hidden weaknesses, and by integrating Intigriti’s services into its continuous risk reduction strategy, Uphold is not just adapting—it’s leading the way in proactive cybersecurity.

Uphold is going beyond

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SymmetriQ is delighted about its work with Uphold, whose commitment to advanced security technologies makes them stand out. As experts in the field of crypto cyber-security SymmetriQ shares with Uphold a strong dedication to superior cybersecurity standards. At SymmetriQ, we safeguard your digital assets using innovative, quantum-resistant technologies. Our solutions ensure secure networks, custody, wallets, entropy, and more. We stand at the forefront of crypto and cyber security, where threats evolve daily. Our solutions are designed to protect today’s infrastructures with future-proof strategies that require little or no change on the client side. Our expertise in crypto infrastructure security ensures

that our clients are equipped with the most robust protections available, keeping them one step ahead in a rapidly changing cyber landscape. Choose SymmetriQ for a partnership that values resilience and proven innovation. Our services provide comprehensive security solutions tailored to the unique needs of each client, reinforcing your defences against the most sophisticated cyber threats. With SymmetriQ, you secure not just your present operations, but also your future viability in the digital economy. Trust us to elevate your security to new heights, ensuring your assets are protected with the highest standards of excellence.

www.symmetriq.io

Uphold

“Our core mission as a web3 financial platform is to provide infrastructure for anybody building on the blockchain,” explained Chris Adjei-Ampofo, Chief Information Officer (CIO) of Uphold, “This includes licensing, the control framework, and access to a wide range of digital assets”. With over 20 years of experience in the financial sector, including the development and sale of his own software company, Knowledgewire, Chris is at the forefront of fintech. Since joining the firm, Chris has played a pivotal role in the cultural change of information security and data privacy at Uphold. “Implementing security and fraud controls is only part of the toolset needed to company cyber risks. People are always the weakest link and changing the company culture in which everyone embraces our information security

obligations without it being burdensome is worth its weight in gold,” he highlighted. Chris spoke with Business Enquirer about the challenges faced by CIOs in the fintech sector, and where financial institutions should be investing their focus in the ever expanding realm of emerging technologies. Preparation is Key Over the last 10 years, the fintech sector has evolved from a niche industry trend into a transformative force in the global financial landscape with just under 30,000 fintech businesses across the globe - and growing. But what does this evolving sector look like in the coming ten years? “CIO’s in this industry face several significant challenges over the next decade,” shared Chris, “these challenges can be broadly categorised into four areas: TECH Enquirer Magazine · Issue 001

technological advancements; regulatory compliance; cybersecurity; and talent management”. The rapid pace of innovation with advancements in technologies like blockchain, artificial intelligence (AI), machine learning (ML), and quantum computing all pose a risk to businesses if they are not prepared to implement these quickly and correctly. “Many financial institutions still rely on legacy systems. Integrating new technologies with these outdated systems without disrupting services is a complex task” said Chris. “CIOs must ensure their organisations stay ahead by continually adopting and integrating these technologies,”. Meanwhile, the regulatory landscape for fintech is continuously changing, and it is CIOs responsibility to ensure that their systems and processes comply with new and existing regulations such as data privacy laws (for example GDPR, and CCPA) and financial regulations (such as the EU’s Digital Operational Resilience Act (DORA), FCA and PRA Operation Resilience policy, PSD2, and MiFID II). While businesses can control regulatory compliance in-house, particular attention must also be paid by CIO’s to ensure the protection against increased cyber threats, with cyber criminals taking advantage of evolving technology. “As fintech becomes more prevalent, the sector becomes a more attractive target for cybercriminals. CIOs must invest in advanced cybersecurity measures to protect sensitive financial data and maintain customer trust,” added Chris. “Preparation is key” says Chris, with some businesses being too reactive, allowing leaky holes in the proverbial bucket. “Preventing data breaches and financial fraud is critical. This requires robust security protocols, continuous monitoring, and rapid response capabilities,” he said, “its also key that businesses ensure the 52

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privacy of customer data in compliance with stringent regulations. This requires sophisticated data management and security strategies but is crucial to building customer confidence”. Finally, a sector which is introducing everevolving technology, Chris highlighted the high demand for skilled professionals in areas such as AI, cybersecurity, and blockchain, for which many businesses are having to back-fill. “CIOs need to take steps to attract, retain, and continuously up-skill their workforce to keep pace with technological advancements,” Chris said, “Additionally, Implementing new technologies often requires significant cultural and organisational change. CIOs must foster an innovation-friendly culture and manage resistance to change within their organisations”. Along with this culture shift, the desire from employees for hybrid working, accelerated by the COVID-19 pandemic, presents challenges in maintaining productivity, collaboration, and cybersecurity. How to Secure Trust One of the biggest challenges faced by businesses in the fintech sphere is securing customer trust. Guided by Chris, Uphold has implemented its Zero Trust security model across the organisation to enhance overall security and minimise internal and external threats. Within this model, Uphold’s governance controls ensure access to information is granted on need-to-know basis after infosec approval, and segregation of duties means access to critical assets and customer data is only available for the purpose of the roles for a time limited period. “We use a zero trust browser isolation with security policies for third party contractors, and only company issued devices are

Uphold

Chris Adjei-Ampofo, Chief Information Officer (CIO) of Uphold

TECH Enquirer Magazine · Issue 001

Veriff: customer identity verification that works for you Fight fraud, stay compliant and convert more customers with AI-powered identity verification that is:

Fast, accurate and easy to integrate

Easy for customers to use

Tailored to your unique business need

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Company

Veriff is the preferred identity verification partner for the world’s biggest and best digital companies, including pioneers in fintech, crypto, gaming and the mobility sectors. We provide advanced technology, deep insights and expertise from our foundation in digital-first Estonia and honed in leading the digital identity revolution. The partner of choice for businesses who need to rapidly and effortlessly verify online users from anywhere in the world, Veriff delivers the widest possible identity document coverage. By supporting government-issued IDs from more

than 230 countries and territories and with our intelligent decision engine which analyzes thousands of technological and behavioral variables Veriff enables trust from the first hello. With 400 people in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world.

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Uphold permitted to access our infrastructure,” explained Chris. Additionally, Uphold implements regular audits, continuously monitors for suspicious activity, and runs annual security penetration tests to validate its external preventative controls. This aims to protect the platform's infrastructure and software from security vulnerabilities and hackers. To further build customer trust, the multiasset digital money platform is always 100%+ reserved, and is the only financial platform to publish our assets and liabilities in real-time. “At least 90% of our customer assets are stored in cold storage protected from external threats,” shared Chris” Finally, Uphold is SOC 2 Type 2, ISO 27001, PCI DSS Level 1 compliant to certify the robustness of our security, fraud, and payment controls. “Ultimately, our customers want to feel confident that their money is safe - we strive to continually validate that confidence,” he said. A Problem Shared Supporting Uphold's sustainable growth and ongoing evolution, industry partnerships have played a pivotal role in shaping the platform's approach to cybersecurity and digital transformation. Chris emphasised the importance of collaborating with specific providers in areas such as Know Your Customer (KYC), threat and vulnerability detection, financial crime prevention, regulatory compliance, fraud management, and the future-proofing of cryptographic measures to protect critical assets and payment processes. Uphold’s ecosystem includes several key partners essential for safeguarding its assets and customers. Among these, Veriff, Intigriti, Unit21, and SymmetriQ stand out.

“First and foremost, Veriff, a leading KYC provider, ensures that Uphold complies with regulatory anti-money laundering (AML) requirements and actively prevents fraud,” shared Chris. Veriff's robust verification processes authenticate user identities, minimising the risk of identity theft and fraud while streamlining customer onboarding. This KYC provider has been instrumental in Uphold's efforts to combat prevalent customer fraud, particularly Account Takeover (ATO) and Pig Butchering schemes. The latter involves sophisticated social engineering tactics to manipulate victims into trusting the fraudster before ultimately defrauding them. By integrating Veriff’s biometric authentication and fraud risk scoring with Uphold's fraud detection tools, the platform has effectively implemented preventative measures to protect its customers, achieving a remarkable 80% reduction in total fraud within a year. “Not only is Veriff efficient and secure, but it also enhances the user experience while maintaining essential security standards, which is crucial for showcasing the value our platform offers to customers,” Chris added. Unit21 plays a critical role in Uphold's global compliance team, streamlining operations related to financial crime, regulatory compliance, and fraud detection. As a nocode, AI-driven platform, Unit21 empowers the team to create and test custom rules, risk models, and workflows with ease. Utilising AI, Unit21 prioritises alerts and surfaces pertinent information for investigations, thereby increasing efficiency and programme health. Its rules engine, risk rating, and case management features enable Uphold to effectively prevent, detect, investigate, and report suspicious activities and fraudulent transactions. Additionally, Uphold's partnership with Intigriti, a trusted leader in crowdsourced security, is vital for continuously detecting and mitigating evolving threats and vulnerabilities in the industry. TECH Enquirer Magazine · Issue 001

While many companies still rely on annual penetration tests to identify security weaknesses, Chris points out that such time-limited assessments can offer a false sense of security. Given the rapid emergence of new threats and vulnerabilities, it is essential to engage a broad community of ethical hackers and researchers dedicated to continuously identifying potential risks within Uphold’s ecosystem. “By collaborating with Intigriti’s global community of security researchers, we leverage their expertise to enhance our platform's security posture, reinforcing our commitment to safeguarding our customers' assets and maintaining their trust,” said Chris. Lastly, advancements in quantum computing and AI present both benefits and risks. The computational power of quantum computers far exceeds that of classical computers, posing a direct threat to current encryption methods like RSA and ECC, which are foundational to digital security.

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These algorithms could be easily compromised by quantum technology, undermining the integrity and trustworthiness of blockchain systems. To address this challenge, Uphold has partnered with SymmetriQ, a specialist crypto cybersecurity firm co-founded by Dr. Barry Childe, a leading expert in quantumresilient networks. This partnership enables Uphold to assess the threats posed by quantum computers, evaluate the feasibility and costs of implementing quantum-resistant algorithms, quantum key distribution (QKD), and post-quantum blockchain solutions. Together, they have devised a strategic plan for integrating quantum encryption into Uphold's existing security infrastructure, thereby safeguarding critical assets against quantum computing threats. While Uphold recognises the immense value of its partnerships, it is equally committed to optimising its clients' platforms. Recently, Uphold launched its latest innovation, Topper—a user-friendly fiat on-ramp that boasts high approval

Uphold

rates and serves as a simple-to-implement Web3 payment tool. “Topper empowers crypto projects to seamlessly process a broader spectrum of customer payments,” explained Chris. “Furthermore, it supports a wider range of digital assets than our competitors, providing end consumers with more choices.” Plan of Attack As mentioned by Chris in his comment on challenges to CIOs, preparation is key. From his perspective there are several emerging technologies which he feels will significantly impact the fintech space in the coming years. Chris believes AI and Machine Learning will continue to have purpose in its developing analytic credentials. “As this technology evolves it will be able to analyse vastly more amounts of data to predict customer behaviour, credit risk, market trends, and enable more informed decision-making by fintechs,” Chris explained. TECH Enquirer Magazine · Issue 001

When will quantum computers become a threat? The timeline for quantum computers depends on several factors, including the development of largescale, fault-tolerant quantum computers and advancements in error-correction techniques. While quantum computers today are still in their early stages, experts predict that breaking RSA could happen within the next 10 to 30 years, depending on progress in quantum computing technology. The Research and Advisory firm Gartner makes the strategic planning assumption that by 2029 advances in quantum computing will make conventional asymmetric cryptography unsafe to use.

How to prepare and defend against the attack. The National Institute of Standards and Technology (NIST) offers several key recommendations for preparing for the risks of quantum computing.

2. Develop a Transition Strategy NIST recommends that organisations establish a clear plan for migrating to quantum-safe cryptographic systems, often known as Post-Quantum Cryptography (PQC). This strategy should: • Prioritise the most critical and vulnerable systems. • Define timelines and milestones for adopting quantum-safe algorithms.

1. Identify and Document Vulnerable Cryptographic Systems Organisations are advised to begin by assessing their current cryptographic infrastructure to identify systems that rely on algorithms susceptible to quantum attacks, such as RSA and Elliptic Curve Cryptography (ECC).

Strategic Planning Assumptions Gartner predicts the following assumptions:

By 2029, advances in quantum computing will make conventional asymmetric cryptography unsafe to use. By 2026, advances in quantum and cloud computing will require classic symmetric algorithms to support larger key sizes. By 2025, post quantum encryption algorithms will see more use for their secondary properties like privacy enhanced computation, than they will as replacements for existing cryptography.

3. Test and Implement Cryptographically Agile Solutions Organisations are encouraged to test quantumresistant algorithms and adopt “cryptographically agile” systems. This agility allows organisations to switch between different encryption methods as technology evolves, easing the transition to PQC.

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By partnering with SymmetriQ and following the NIST recommendations, Uphold has developed mitigating strategies including implementation of quantum-resistant cryptography technology within our infrastructure to secure our critical assets against the threat of quantum computing and stay ahead in the rapidly evolving field of cybersecurity.

Uphold “Quantum computing poses both a threat and an opportunity for cyber security. It could break traditional encryption methods but also enable the development of more secure cryptographic techniques,” Chris highlighted. As with all enhancing technology, Chris highlighted the current key areas where quantum computing poses a threat. “‘Harvest Now, Decrypt Later’ indicates that adversaries can intercept and store encrypted data now, with the intention of decrypting it once quantum computers become powerful enough,” explained Chris. The implications of this means that sensitive data, including personal information, financial records, and intellectual property, could be exposed in the future, leading to severe breaches and loss of confidentiality. Secondly, quantum computers have the potential to break the cryptographic algorithms used by the blockchain for security. “This could undermine the integrity and trustworthiness of blockchain systems,” said Chris. Ultimately, compromised blockchains could lead to financial fraud, loss of digital assets, and erosion of trust in decentralised systems.

In addition, Chris foresees a positive impact from AI’s ability to automate repetitive and mundane tasks such as data entry, account reconciliation, and compliance checks, freeing up human resources for more strategic activities. Meanwhile, CIO Chris believes that quantum computing will support enhanced data processing, which will significantly improve data analysis, risk management, and optimisation processes for fintech’s and beyond.

“The threat of quantum computing to traditional encryption technologies and blockchain security is imminent and requires immediate action,” added Chris “By exploring quantumresistant encryption algorithms, quantum key distribution, and postquantum cryptographic solutions for blockchain, and engaging with expert solution providers, we can develop a robust security strategy to protect our organisation against future quantum threats”.

www.uphold.com TECH Enquirer Magazine · Issue 001

Azure HPC powers worldrecord simulation

ecember 01, 2022 - A team of researchers and technology specialists recently completed a ground-breaking simulation to study aerosol transport, and better understand the potential spread of viruses in packed football stadiums, setting a world record in the process.

Multidisciplinary team achieves world-record simulation powered by Azure High Performance Computing.

Researchers from the University of Eindhoven in the Netherlands and KU Leuven in Belgium were joined by teams from Microsoft and Ansys. Their goal was to leverage the power of Azure High Performance Computing to run one of the largest computational fluid dynamics simulations ever, in addition to investigating aerosol transport in a stadium, under various weather conditions.

pushing the boundaries of what’s possible and bringing us closer to solving some of the biggest challenges of our time. Supported by Azure’s supercomputing capabilities, researchers and innovators can now explore solutions that were previously beyond the realm of possibility.”

The team combined experiments and numerical simulations to investigate atmospheric conditions and aerosol concentrations in a stadium, using pointwise measurements. This would allow the team to better understand how viruses could spread among spectators, which is especially pertinent in light of the FIFA World Cup 2022 which recently took place in Qatar. Matt Jennings, VP: Global Customer Success at Microsoft, points to the impact of supercomputing capabilities on researchers’ ability to tackle immensely complex challenges in the future. “The combination of technology, innovation and a laser focus on problem-solving is

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World Cup adds impetus to research findings Football lovers all around the world have been enthralled by the FIFA World Cup 2022. The tournament, which is widely regarded as the centrepiece of global football and draws millions of viewers as well as hundreds of thousands of spectators from all around the globe, was recently held in Qatar, with Argentina emerging victorious. In the midst of this engrossing experience, the spectre of Sars-COV-2 still loomed large. While significant progress has been made in the rollout of vaccines, in addition to testing so as to help prevent the spread of viruses like Sars-COV-2, there are still concerns around the potential of major sporting tournaments, such as the World Cup, to become super-spreader events.

By Rudeon Snell: Global Partner Lead: Customer Experience & Success at Microsoft Co-Author Amirreza Rastegari, PhD, Senior Program Manager, Specialized Compute Engineering Project directed by:

Glen Newton

Azure High Performance Computing

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The highly contagious virus spreads mainly through aerosols suspended in the air. Most football stadiums have semiclosed roofs, with only small facades in the ceiling providing limited ventilation. Aerosol concentrations can reach dangerously high levels in stadiums. Bring together tens of thousands of passionate football fans in a single stadium, cheering and screaming their support for their teams, and the potential for such events to become hubs of transmission, exponentially increases. To better understand the spread of the virus through football stadiums, the research team developed a simulation based on the Johan Cruijff Arena, the largest in the Netherlands and home to legendary football club Ajax. Bert Blocken, Professor of Civil Engineering at Eindhoven University of Technology & KU Leuven: “Sports have an important role in our society. We started this project because we were concerned for the athletes, spectators, and stadium exploitation. After a large measurement campaign supported by Health-Holland, Sportinnovator and PlasmaMade, it became clear that further insights had to be obtained by computer simulation. The great support by Microsoft and Ansys in running these huge simulations has been instrumental in our success.” Using Azure High Performance Computing, the team tracked the aerosol distribution of 30 000 spectators under normal atmospheric conditions through a computational fluid dynamics (CFD) simulation. CFD is the analysis of fluid flows through numerical solution methods that enables the analysis of complex problems involving fluid-fluid, fluid-solid and fluid-gas interactions. The resulting mesh contained nearly 6 billion cells — a world record for this type of CFD simulation on a commercially available solver. “Pushing simulations to unexplored limits, investigating situations that cannot be properly analyzed otherwise, and preparing for the future when 64

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Azure High Performance Computing

A very fine mesh was generated to accurately model the exhalation of 30,000 fans

Velocity magnitude close to the fans and throughout the entire stadium

Matt Zack, VP Corporate Development and Global Partnerships at Ansys

Matt Jennings, VP: Global Customer Success at Microsoft

these multibillion-cell models will become routine was the goal of this great collaboration,” said Matt Zack, VP Corporate Development and Global Partnerships at Ansys. “But giving invaluable insights about aerosol propagation in a full stadium and its environment is an amazing achievement.” High Performance Computing unlocks new research capabilities To run such a large and complex simulation, the team needed immense computing power. They chose Azure HBv2 virtual machines using the powerful AMD EPIC 7742 processors, with 4GB of RAM per physical core. Each HBv2 virtual machine provides up to 340GB/second of memory bandwidth and up to 4 teraflops of FP64 computing power. A total of 300 virtual machines with 96 cores each were used for a total of 28 800 CPU cores running on a total of 55TB of memory. The simulations used Ansys Fluent 2022 R2 with OpenMPI 4.1.1. The virtual machines were connected through a non-blocking fat tree network featuring a 200Gb/second Mellanox HDR InfiniBand.

Following the successful simulation of the Johan Cruijff Arena, the research team also conducted a simulation considering Qatari weather conditions typical during the FIFA World Cup 2022 to better understand potential aerosol spread during a World Cup match. Jennings adds: “The success of this project has provided vital insights that can guide innovation across multiple industries in the future. The positive implications of this herculean effort can help support advances in healthcare, especially genomics, advances in manufacturing, especially smart factories and advances in automotive, especially vehicle engineering, aerodynamic simulations, sensor performance, and autonomous driving. Azure High Performance Computing can lay the foundations for next-generation business models, customer experiences and strategic business value to be unlocked.”

To learn more about Microsoft Azure HPC + AI, visit https://www.azure. com/hpc or to request a demo, contact HPCdemo@microsoft.com

The UK Based Firm Easing EV Fleet Transition

t will come as no surprise that the logistics market is forecasted to grow by $125.65 billion in the five years from 2022-20271. This growth, which is expected to accelerate at a CAGR of 2.12% in that period, is thought to be, in part, due to increased globalisation and the rise of e-commerce.

Of course, with this increase, we are and will see more commercial fleets on our roads to meet demand. Currently, these commercial vehicles (which also includes public transport) are responsible for around 40% of road emissions, with transport accounting for a quarter of all global emissions - and growing. Aiming to combat the concerning rise in the Earth’s temperature due to climate change, a new agreement from COP28 seeks to transition away from fossil fuels by 2050. This will urge businesses to take the steps to switch to EV fleets. Supplying turnkey charging solutions to businesses, EO Charging (EO) is focussed on making the transition as painless as possible.

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EO Charging Written by:

Laura Green

EO Charging

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Issue Issue 122 001 · TECH Business Enquirer Enquirer Magazine Magazine Issue ·· Business Enquirer Magazine 4Issue 122 122 · Business Enquirer Magazine 4 468

EOEOCharging CHARGING Celebrating a decade in business in November 2024, UK founded EO has developed an end-to-end solutionrise forin its Aiming to combat the concerning commercial partners, including charge the Earth’s temperature due to climate points, a advanced softwarefrom and COP28 charging change, new agreement services that maximise vehicle uptime seeks to transition away from fossil fuels and lower costs.businesses to take by 2050.operating This will urge the steps to switch to EV fleets. Additionally, it has developed EO Cloud, a dedicatedturnkey charging stationsolutions management Supplying charging to system allowing businesses sizes to businesses, EO Charging (EO)of is all focussed deploy their infrastructure on making thecharging transition as painless asat scale and at pace. possible. With success nailed down in thein UK and Celebrating a decade in business Europe by2024, partnering with the November UK founded EOlikes has of Amazon, DHL, Tesco, andsolution Sainsburys, EO developed an end-to-end for its has spring-boarded global expansion commercial partners, its including charge into North America. points, advanced software and charging services that maximise vehicle uptime Most recently this has seen the business and lower operating costs. open a North American headquarters in Greenville, South Carolina. EO Additionally, it has developed “We are seeing fantastic opportunities for Cloud, a dedicated charging station our services in North America, particularly management system allowing within busofnetworks which aretheir receiving businesses all sizes to deploy significant funding for at school charging infrastructure scaleand andtransit at services,” shared Charlie Jardine, Founder pace. and CEO, “within the next 3-5 years we anticipate North America will become With success nailed down in the UK anda majority our workload”. Europe byof partnering with the likes of Amazon, DHL, Tesco, and Sainsburys, EO Within its growth plans, EO isexpansion also has spring-boarded its global exploring Charging as a Service (CaaS). into North America. “CaaS offers the include Most recently thisopportunity has seen thetobusiness financing, energy supply, and EV leasing open a North American headquarters in in our offering customers. With the Greenville, SouthtoCarolina. ZEV mandate being enshrined into law there is further pressure on businesses to switch to EV fleets, and we aim to make that transition as easy and accessible as possible,” Charlie continued. The ZEV mandate2 will require 80% of new cars and 70% of new vans sold in Great Britain to be zero emission by 2030, increasing to 100% by 2035.

Pictures: Andy Hughes Pictures: Andy Hughes Business Enquirer Magazine · Issue 122

Charlie Jardine, CEO

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EO Charging EO Charging are acutely aware of the pain-points of transitioning to EV, including two fundamental considerations: time and money. “EO delivers north of 99% uptime on its charging infrastructure. And that’s delivered by both software and maintenance. This proposition is something that we built in 2020 for Amazon,” explained Charlie. Considered by many as the EV van pioneer, Amazon has over 1,000 electric delivery vans on the road in the UK, which in 2021 helped the company to deliver more than 45 million packages. Now, they are on a mission to reach 100,000 EVs in Europe by 2030. “We have worked with Amazon on a significant deployment of 6,500 charging stations and 120 depots,” shared Charlie. EO is also supporting the Go-Ahead Group, one of the UK’s leading passenger transport companies to transition its fleet. “We’re installing very high-powered charging across multiple sites and implementing measures to help them to reduce the cost of installation through our product EO Hub, which is an energy load management device”. Overtime, by collecting valuable data, EO can enable scheduled charging sessions which lets the customers set vehicle charge during off peak tariffs.

Picture: Andy Hughes

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Amazon,”

EO Charging

Considere pioneer, A delivery v Most recently its being awarded a contract with Warrington’s Own Buses and in 2021 he Warrington Borough Council supported more tha by DfT ZEBRA 1 funding, to install chargers to host 105 Volvo BZL Electric vehicles are on a m one of the biggest electric bus orders by any town or city in the UK to date. Europe by

Whilst EO has the capability and knowhow to assist large-scale fleet transition, “We have it should be highlighted that it also has significan a “Home” arm for every-day EV drivers. Household names such as British Gas stations a have selected the Mini Pro3 as their charger of choice.

EO is also

Included as standard for home-users is Group, on CT clamps to enable solar panel charging, supplementing with green grid energy on transport cloudier days. The EO Mini Pro 3 has power balancing capability to avoid overloading the electrical supplier, giving home-users peace of mind. Despite the socio-economic climate but buoyed by incentives and legislation, uptake of EV is growing exponentially year to date data in November 2023 saw battery EV uptake up by 27.5%3. With its experience and expertise, EO Charging is swiftly becoming the provider of choice to help transition any business.

www.eocharging.com

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MTN Zambia

Leading Digital Solutions for Africa’s Progress MTN Zambia provides voice, data, fintech, digital, enterprise, wholesale and API services to more than 289 million customers in 19 markets.

TN’s purpose is to enable the benefits of a modern connected life to everyone. Inspired by Africa’s potential, MTN is committed to bridging the digital divide, and furthering financial inclusion. Established in South Africa in 1994, the business has grown by investing in sophisticated communication infrastructure, developing new technologies and by harnessing talent. Ambition 2025 With purposeful core values (leadership, innovation, relationships, integrity, and “can do”) the business has made its intent for the future clear, with strategies in place for 2025 and 2030.

MTN Zambia Written by:

Laura Green

Ambition 2025: Leading digital solutions for Africa’s progress, intends to harness the leading brand’s footprint, connectivity infrastructure and technology platforms. The strategy to 2025 is anchored in building the largest and most valuable platform business with a clear focus on Africa. This rests on a scale connectivity and infrastructure business – mobile and fixed access networks in the consumer, enterprise and wholesale segments.

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MTN is accelerating implementation through partnerships and is focused on four strategic priorities:

payments, remittances, prepaid services, mobile wallets, micro-loans and microinsurance”, says MTN.

• Build the largest and most valuable platforms; • Drive industry-leading connectivity operations; • Create shared value; • Accelerate portfolio transformations;

In 2022, MoMo saw great uptake, with active Mobile Money (MoMo) users increasing by 21.4% year on year to 69.1 million and volume of transactions up 33.9% YoY to 13.4 billion.

And five vital enablers: • ESG at the core; • Leading customer experience; • Best talent, culture and future skills; • Value-based capital allocation; • Technology platforms second-to-none. On MTN’s success in 2022 and plans for Ambition 2025, Group President and CEO Ralph Mupita said: “MTN delivered a solid operating and financial performance in 2022, as we continued to execute on our Ambition 2025 strategy. We are pleased with the business’ continued resilience under challenging global and regional macroeconomic conditions”. Vital Fintech solutions With a vision to become Africa’s leading digital platform, MTN aims to unlock economic growth through financial and digital solutions for consumers and businesses of all sizes. As such, it has developed MTN Mobile Money (MoMo). MoMo is a fintech platform which provides both consumers and businesses with a host of innovative digital financial services. It enables users to access payments, e-commerce, insurance, lending and remittance services. As it develops its service offering, it aims to create a marketplace that supports cashless and digital economies through affordable, inclusive, understandable and comprehensive financial services. “We are playing a key role in the evolution of mobile financial services to mobile financial platforms by offering in-store 76

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Digital Transformation with Microsoft Key to MTN’s growth is developing strong partnerships, one of the most recently announced is with Microsoft. Following the signing of a five-year strategic partnership in September 2022, MTN and Microsoft are in the process of delivering a programme of work that will see the latest technologies deployed for the benefit of MTN’s customers, starting with South Africa and Nigeria. The core of the programme will focus on migrating BSS and OSS applications to the Microsoft Azure cloud aiming to realise operational benefits and cost efficiencies. MTN and Microsoft will work closely with Accenture who will be providing technology implementation, integration and support services to successfully enable the migration and operations of the targeted environments. MTN’s core belief is that everyone deserves the benefits of a modern connected life. Through its partnership with Microsoft it has embarked on an extensive skills development program in cloud technologies, DevSecOps and data management. Hundreds of MTN employees in Nigeria and South Africa have already benefited from the Microsoft Enterprise Skills Initiative which provides hands-on technical training and certification in Microsoft Azure technologies. MTN aims to expand the program across multiple countries where MTN operates to maximise the impact of the partnership. Working together with Microsoft and Accenture, MTN is taking a unique

MTN Zambia

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MTN Zambia

The Power of Innovation: How 6 Light Media Continues to Succeed in an Ever-Evolving Market 6 Light Media is a pioneering company in Zambia that specialises in providing innovative, solutionbased branding, printing and signage products for clients across all industries. 6 light Media has been at the forefront of the market, offering high quality outdoor and indoor large format printing, which was previously limited in scope and quality. The company was founded over a decade ago by a young team of partners with a history in the advertising industry. Frustrated by the inability to source signage products within the country and having to import products at very high costs, they took the initiative and set out to offer these products and provide Zambian Companies with state-of-theart technology locally. Initially, the company installed the first of its kind signage machinery, which included Industrial Laser Cutters, CNC Aluminium channelling machines for 3D letters, CNC routers, Flatbed Printers, Plasma Cutting machinery, and vacuum formers. This allowed Zambian businesses to access topquality branding and signage solutions at their doorstep, raising industry standards and enhancing the visual landscapes of many companies. Over time, 6 Light Media has continued to expand its product portfolio with the establishment of a one-stop shop at one of Zambia’s largest shopping malls, Eastpark Mall. The shop specialises in corporate branding, desktop publishing, and commercial digital printing. To stay ahead in a constantly evolving media landscape, 6 Light Media has continued to invest in

new technology, which has enabled the company to be leaders in fabrication, moulding and printing of a vast array of signage and display products. It’s latest acquisition, one of the worlds largest high speed 3D Printing machines has increased production times of the super-sized 3D products they fabricate. From predominantly being a large format printer, the company also offers laser and plasma cutting, cnc routing, various safety signage, and the ability to produce super-sized 3D products. This has enabled companies such as MTN, FNB, KAZANG, ZAMBIAN BREWERIES and ZANACO to showcase their products and services more effectively. The founding directors of the company have a strong creative and technical background, which ensures that all products are made with a design philosophy brought to life by unmatched technology and superior quality. This philosophy emphasises the need to understand client’s expectations and to create superior products and branding mediums that are effective. Overall, 6 Light Media is a company that is dedicated to providing innovative branding and signage solutions that help clients stand out in a crowded market. Whether you’re looking for Large Format Printing, Supersized 3D Products, International Quality Signage or Creative Design Services, 6 Light Media is a company that is well equipped to meet your needs. Contact them today to learn more about their services and how they can help your business stand out. www.sixlightmedia.com

approach to the deployment of workloads to the public cloud, seeking opportunities to improve customer experience. This also aims to enhance organisational agility and cost transformation in a predictable and committed way. This approach has already enabled MTN to complete a proof of concept for the world’s first 5G standalone core network solution deployed in Microsoft’s Azure public cloud. “Our strategic partnership with Microsoft will enable us to transform the way we deliver products and services to our customers. We will bring the power of cloud computing to life driving development and innovation with speed, flexibility and predictable investments and operations. We remain focused on nurturing the digital skills within MTN and in the societies we operate in and building digital platforms to drive digital transformation across Africa and the Middle East” said Nikos Angelopoulos, MTN Group Chief Information Officer. “We see this program becoming a global standard in the industry for years to come,” commented Nitesh Singh, Communications, Media and Technology Lead for Accenture Africa.

MTN and Microsoft accelerate Africa’s digital transformation in the public cloud

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MTN Zambia Doing for Tomorrow, Today With ESG at its core, MTN is focussed on advancing the attainment of the United Nations Sustainable Development Goals which aims to end poverty, protect the planet and ensure equality for all by 2030. MTN aims to support this through its core business activities and our support to governments, communities and customers. MTN has four sustainability pillars: Doing it Right - MTN are committed partners to stakeholders to create and protect value. The business has been recognised as the most improved company on the Ranking Digital Human Rights 2020 Corporate Accountability Index. Doing for People - MTN is committed to driving digital and financial inclusion and a diverse society. This includes 39% of its workforce being women, with a target of 50% by 2030. It has also achieved an average 83% rural broadband coverage. Doing for Growth - MTN is committed to boosting inclusive economic growth on the continent. Achievements for MTN includes R115 billion contribution towards society with six million people supported through job creation and skills development. And Doing for Planet - MTN are committed to protecting the planet and achieving net-zero emissions by 2040. The business has achieved a reduction of around 16% in GHG emissions for Scope 1 and 2, with a goal of net-zero by 2040.

www.mtn.com

Disruptive Technology Entrepreneurs Launching Eight Futuristic Businesses

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Elixr In the next six months, the digital sustainability sector is going to be wowed off its feet by eight emerging technology businesses hitting the market.

nder the umbrella of Elixr, an ecosystem of high-growth, complex, and innovative technology companies will be brought to market, by co-founders Catalina Valentino, Joseph Michael Daniels, and Jaie Petty. Ultimately, the business will be aligned via UNS (unified namespace). The next advancement in the Industry 4.0, UNS is a software layer which acts as a centralised space for all data collected, as well as all its context, to be stored, accessed and used. This allows multiple companies coded into the UNS to work in a unified manner. Early adopters of UNS include big-name innovators such as Tesla, SpaceX and NASA.

Elixr Project directed by:

Paris Cressy Written by:

Laura Green

Speaking to Business Enquirer, cofounder and CEO, Catalina, explained that Elixr is an “ecosystem of very innovative tech solution companies. Each one is designed to revolutionise their own industry as well as built to work in unison and hosted on Planet.Earth, another Elixr technology”. Meanwhile, the business is also launching Elixr Labs, the Venture Builder arm of the organisation.

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CEO Catalina Valentino

Leading Future Disruptors “Elixr Labs is designed to take a start-up from strategy building, through tech development stack, marketing design and strategy, and ultimately launch,” added cofounder and Chairman, Joseph.

“our company board is made up of Gen-Z and Millenials, whilst our Gen-X advisory board have been hand-picked to provide strategic vision, dynamic design and business experience”.

The business will co-found and co-develop each company with its founder, providing all the technical expertise from the world’s best in business, who can be found on its Gen-X advisory board.

“Thanks to our extensive and established network, Elixr Labs is able to offer the best set of hands suited to each company for investment from our VC partners or network of Angel Investors to build companies together”, Catalina added.

“For our services, we ask for equity in the business, which start-ups are eager to offer to us in return for our vast, unique, and disruptive skill set,” Joseph explained,

Currently, in the Elixr Labs programme, the team are nurturing innovative and disruptive emerging businesses by providing UX/UI, Artificial Intelligence,

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Elixr

Jaie Petty, Co-Founder and Media Director

Media, Go-To-Market, and Social Marketing and Content. Elixr Labs is on a mission to enable entrepreneurs to innovate, revolutionise, and reimagine the world sustainably, with ESG forming the foundations of all its businesses. Blast Off to Planet.Earth An exciting step into Industry 4.0, Elixr’s network of businesses (currently eight but with growth in mind) will include Planning Tech which will revolutionise Digital Twins (a dynamic virtual copy of a physical asset, process, system or environment that looks like and behaves identically to

Joseph Michael Daniels, Chairman at ELIXR

its real-world counterpart) and human engagement by meta-connecting everyone. In September 2023, during New York Climate Week, Elixr plans to launch its Digital Twin LiDar Technology platform. “This focuses on unlocking measurements and data to be the live large language model for decarbonisation of existing assets, the beginning of a digital passport,” shared Joseph. Revolutionising voting for the masses, stage three of the Elixr ecosystem launch will be to bring its digital voting and engagement system to market.

“ON PLANET. “On Planet. EARTH EarthVISITORS visitors WILL BE able ABLE will be to TO engage, ENGAGE, interact INTERACT and select AND SELECT technologies TECHNOLOGIES to and TO see SEE AND understand UNDERSTAND our world OUR WORLD in a totally INdifferent A TOTALLY DIFFERENT way.” WAY.”

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Elixr ELIXR “Our “Our digital digital voting voting platform platform aims aims to to increase social inclusion,” highlighted increase social inclusion,” highlighted Jaie, Jaie, Elixr Elixr co-founder co-founder and and Media Media Director, Director, “this “this is is pivotal pivotal in in ensuring ensuring everybody’s everybody’s voice voice is is heard”. heard”. The The new new technology technology will will implement implement a a specialised triple notary and specialised triple notary and verification verification system. system. November November will will see see the the first first look look at at Elixr’s Elixr’s Sustainable Finance Platform, focused Sustainable Finance Platform, focused on on ESG ESG investments, investments, allowing allowing investors investors to find innovative companies, vetted to find innovative companies, vetted and and ready ready for for investor investor returns. returns. Ultimately, Ultimately, as as the the clock clock chimes chimes midnight midnight into 2024, Elixr aims to go live with into 2024, Elixr aims to go live with Planet. Planet. Earth, Earth, a a Digital Digital Twin Twin which which will will exist exist as as a a living, real time copy of the whole planet. living, real time copy of the whole planet. “On “On Planet.Earth Planet.Earth visitors visitors will will be be able able to to engage, interact and select technologies engage, interact and select technologies to to see see and and understand understand our our world world in in a a totally different way. Setting the scene totally different way. Setting the scene for for mixed mixed reality reality whilst whilst enabling enabling decisiondecisionmaking making and and interactivity interactivity that’s that’s yet yet to to be be seen in human history,” explained Catalina. seen in human history,” explained Catalina. Whilst Whilst Catalina Catalina highlights highlights that that it’s it’s incredibly incredibly exciting exciting to to be be bringing bringing eight eight first-to-market businesses into the first-to-market businesses into the world, world, what what will will be be crucial crucial is is the the right right messaging. messaging. “Elixr “Elixr are are at at the the forefront forefront of of the the next next digital digital revolution, but we understand that our revolution, but we understand that our technology technology will will be be new new to to many,” many,” she she said, said, “to ensure we are implementing all “to ensure we are implementing all the the right right measures measures from from the the offset, offset, including including our messaging, we have curated our messaging, we have curated an an experienced experienced advisory advisory board board of of leaders,”. leaders,”. This This includes includes Elixr’s Elixr’s Chief Chief Ethics Ethics Officer, Officer, ensuring that ethics is at the heart ensuring that ethics is at the heart of of every every technology business Elixr builds. technology business Elixr builds. Built Built By By a a Team Team with with Jaw-Dropping Jaw-Dropping Credentials Credentials With With ESG ESG and and social social impact impact forming forming the the foundations foundations of of Elixr, Elixr, it it will will also also launch launch a a non-profit arm of the business, the Elixr non-profit arm of the business, the Elixr Foundation, Foundation, spearheaded spearheaded by by Jaie. Jaie. The The foundation foundation strives strives to to utilise utilise Jaie’s Jaie’s skills skills to shed light on social and environmental to shed light on social and environmental issues issues around around the the globe, globe, in in turn turn actively actively Business Enquirer Magazine · Issue 116

CEO Catalina Valentino

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Elixr building support for shaping a better future for those in need.

British Youth Council, contributing to policy, fundraising, and communication.

Currently, the foundation is helping to build a new home for a young girl who lost everything during the recent earthquakes.

As well as this, and building Elixr, Catalina is currently co-authoring a book with Professor Dr Ingrid Vasiliu-Feltes, an expert in AI, sustainability and ethics, exploring cross-generation collaboration in sustainability.

“The purpose of the foundation isn’t a vanity project to get in, get the footage, and leave. Our team spends time in the area and gets involved in the rebuilding or activism required,” explained Jaie. Meanwhile, fellow co-founder and Chairman, Joseph Michael Daniels, comes with a host of credentials suited to take Elixr to the next stage. An awe-inspiring entrepreneur, Joseph was made homeless at 15 but went on to make the Forbes 30 Under 30 list. Having deployed the first net-zero connected buildings across four continents and raising £40 million upon founding Etopia, Joseph is also Special Advisor to BEIS construct zero for the British Government and Chair of the Decarbonisation and the Next Gen Board at the U.K. Business Council for Sustainable Development (UKBCSD). The UKBCSD sits within the World Business Council for Sustainable Development (WBCSD) a global, CEOled organisation of over 200 leading businesses working together to accelerate the transition to a sustainable world. Joining him on the UKBCSD Next Gen Board is Catalina, who too, comes with her own set of inspiring credentials. Named Young Entrepreneur of the Year 2022 and Women of the Future 2023, Catalina has been recognised by the industry as an emerging leader in tech. She is also the youngest Senator to the World Business Angel Investment Forum and advises the $200 million Una Terra Impact Venture Capital Fund and The

Keen to establish sustainability into the worldwide education system, Catalina is exploring two PHDs, one with a sustainable focus, the other psychology based, which will drive the creation of new global frameworks. “The frameworks will aim to measure the impact of sustainable initiatives implemented. Collaborating with experts in psychology and neuroscience, ultimately I hope to build a bridge between the two PHDs to drive change in the education system,” said Catalina. “I focussed my Masters dissertation on the lack of marketing and awareness in sustainability, looking at how we could steer future generations’ businesses to have an impact on a sustainable future. Elixr is born out of putting these learnings into practice,” she continued.. The primary focus for Elixr is sustainability, followed by ESG. Elixr’s businesses and co-founder will share their extensive and tech-focussed skills to encourage startups to consider how they can embed ESG practices from the early stages of business, rather than at a later stage which becomes economically unviable. When speaking with her Elixr co-founders, Catalina was asked: “Why do you think Gen-Z voices should be listened to more in business?” “Why shouldn’t they?” she answered.

www.elixr.earth

TECH Enquirer Magazine · Issue 001

Advancing Global Fire Safety: Insights from the Fire & Rescue Conference at Intersec 2024

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Intersec 2024

he Fire & Rescue Conference, a pivotal component of the esteemed Intersec event, has once again solidified its position as a premier gathering for global leaders in fire and emergency services. Hosted in the United Arab Emirates, renowned for its forwardthinking initiatives, the conference underscores the nation’s unwavering commitment to fire safety and prevention. This commitment manifests through the adoption of intelligent fire protection systems, harnessing cutting-edge technologies such as IoT, data analysis, and automation to enhance response times and optimize resources. At the heart of the conference lies a platform for discussions spanning a wide array of topics, ranging from emergency response planning and management to the latest advancements in firefighting technologies. Particularly emphasized are strategies for addressing the unique challenges posed by high-rise structures and critical infrastructure. By convening experts and stakeholders from across the globe, the conference fosters an environment of collaboration aimed at bolstering fire protection and safety worldwide. The 2024 edition of the conference distinguishes itself with a comprehensive agenda encompassing pivotal themes such as building fire safety and compliance, industrial firefighting and hazmat response, innovations in fire prevention and detection, and the intersection of climate change with fire preparedness. Supported by esteemed speakers like Robert (Bob) Rea and Major Essa Al Mutawaa, among others, the event features insightful discussions and thought-provoking panel sessions.

TECH Enquirer Magazine · Issue 001

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Intersec 2024

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Noteworthy sessions include Major Essa Al Mutawaa’s keynote address and panel discussions on revolutionizing fire prevention with data analytics and technology. These sessions underscore the UAE’s leadership in embracing and advocating for advanced safety solutions. Additionally, case studies examining disaster and emergency planning in Ukraine and drawing lessons from the Grenfell Tower tragedy offer valuable insights and learning opportunities for attendees. Specialized areas are also addressed, including the importance of fire safety in green building designs, challenges and solutions related to electric vehicles in parking garages, and the role of building information modeling (BIM) in fire safety. Moreover, the conference explores the broader impacts of global trends like climate change on firefighting strategies and emphasizes the significance of community engagement and education in enhancing fire safety measures.

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Intersec 2024

The Fire & Rescue Conference at Intersec 2024 serves as a testament to the UAE’s dedication to safety and innovation while acting as a catalyst for international collaboration and progress in the realm of fire safety and emergency services. By facilitating dialogue among experts, policymakers, and practitioners, the event fosters a dynamic exchange of ideas and best practices, significantly contributing to the advancement of fire protection standards globally. In conclusion, the Fire & Rescue Conference remains an indispensable event for stakeholders in fire safety and emergency services, offering unparalleled opportunities to learn from industry leaders, network with peers, and stay abreast of the latest trends and technologies. The insights and collaborations forged at this conference are poised to shape the future of fire safety, fortifying communities worldwide against the threats of fire and emergencies.

www.intersec.ae.messefrankfurt.com

New Centre Boosts Innovation and Customer Service for UK Technology Business 98

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The Barcode Warehouse Launched in 1987 under its previous name of Trent Valley Labels, Chairman Ross Lee was always an entrepreneur.

ow known as The Barcode Warehouse, the business is founded on “entrepreneurs, innovators, strategists, enablers and tech enthusiasts”. Helmed by Managing Director, Kevan Mutton, The Barcode Warehouse supplies a complete package of business technology solutions, designed to support businesses in becoming more automated and efficient With a customer-first ethos, The Barcode Warehouse builds packages of solutions which can include barcode technology, RFID, labelling and enterprise mobility services to support a range of sectors such as retail, transport and logistics, warehousing, manufacturing and healthcare.

The Barcode Warehouse Project directed by:

Glen Newton Written by:

Laura Green

Having been on a strategic growth path over the last 35 years, growing from a small family business to an enterprise of 300 staff over three facilities, the business now plans to springboard from its newly launched Innovation and Customer Experience (ICE) Centre. The Barcode Warehouse is now the UK’s leading specialist supplier of barcode hardware, software and technology.

Driving Customer-Centricity Formally opened in June 2023, The Barcode Warehouse ICE Centre is the next step for the business in securing itself as partner of choice. “The 25,000 square foot facility has been purpose-designed to enable our team to work collaboratively with customers, developing innovative solutions and gives an opportunity for problem solving,” explained Kevan, The new centre includes interactive meeting and training rooms, demonstration areas, a café, an auditorium, and breakout spaces, allowing customers to fully immerse themselves in what The Barcode Warehouse has to offer. 100

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“The first-hand immersive experience provides businesses with the opportunity to understand how new industry-led tech solutions can be easily translated into their business,” shared Kevan. Supported by solution architects, businesses can conceptualise and develop tailor-made solutions unique to their business and target market. The centre provides demonstrations and visual guides for how these technologies can transform business operations in realistic settings, such as a hospital ward. “We’ve had a fantastic response from the customers who have already had the opportunity to experience the ICE Centre, and it’s really cemented our value of being customer-focused,” said Kevan.

Managing Director, Kevan Mutton,

The Barcode Warehouse

Portable Power Solutions Ltd. partners with Portsmith (USA) and Cradle of Sweden, two leading suppliers of accessories for the mobile data capture market. We work together to bring customer driven and unique solutions to market

Charging Solutions - Robust, Commercial grade charging cradles with a variety of formats available Designed for:- Casio® ,Honeywell® / Intermec®, Panasonic®, Samsung®, Unitech®, Zebra®

For many years we have worked with The Barcode Warehouse and supplied them with a number of solutions using both standard and custom products from our partners

• In-vehicle cradles with or without communications • Desktop chargers, single-bay and multi-bay high-density, mini-desk cradles • Single-bay Ethernet cradles • Rack mount or charging walls for charging of up to 30 devices • Scanstands to enable a handheld device to be used as a hands-free scanning station

Portsmith has been a market leader for over 25 years in its design and manufacturing of charging and communications products for the AIDC market and has served as an OEM for Symbol, Motorola Solutions, eCom Instruments, Trimble and others. Portsmithbranded Ethernet and charging cradles, stands, and racks serve most Zebra and Honeywell product lines with market-leading cradles accommodating Samsung Tab Active and Tab Pro tablets. Portsmith is also highly regarded for its USB-to-Ethernet adapters with full-connectivity options supporting use cases worldwide — from consumer to defence, aerospace, and other ultra-rugged applications. Cradle of Sweden develops and manufactures products and solutions for stationary, desktop, and vehicle-mounted charging of PDAs, as well as solutions for communication between PDAs, vehicles, and networks within complex mobile data systems.

USB-to-Ethernet solutions include: • Rugged adapters • Sealed adapters for outdoor use • Sealed USB-C adapters which include power pass through allowing a device such as a tablet to be charged whilst communicating over Ethernet

www.portablepowersolutions.com

Vehicle Cradles and Mounts, Desk Charging Cradles and Racks Robust Commercial grade for demanding environments, charging cradles with a variety of cradles, desk and vehicle cradles with a variety of formats available Designed for:- Casio® , Honeywell® / Intermec®, Panasonic®, Samsung®, Unitech®, Zebra®

Enterprise USB Ethernet Adapters The “Swoopy” Range Easily add Ethernet network connectivity to existing USB connections with Portsmith durable adapters Swoopy 3C-R Rugged USB C to Gigabit Ethernet with Power Injection Allows Android tablets to charge whilst communicating

Vehicle Cradles Cigarette / Car Plug / Flying Lead / Hot Swap option USB / RS232 output option Desk Cradles Side by side format chargers: 1,4 and 5 gang. 1 slot cradles available with ‘Portsmith reliable’ ethernet connection Charging Wall or 19” Rack chargers 4, 5 or 8 gang 19” rack plates High Density ‘Mini Desk’ Gang Chargers The most compact desk charger available • LED charge indication • Fast charge option • 1, 2, 4, 6 and 8 slot available

Swoopy Original USB Client to Ethernet Adapter Kit

Swoopy 2 Encapsulated USB-A Client to Ethernet Adapter

Scanstands and Pedestals Convert Handheld computers into stand alone presentation scanning computers • Handsfree Scanning for Access Control etc. • Works with any of our vehicle cradle models

Since the ICE Centre’s launch, it has been awarded by Android at its recent global partner event (Android Innovation). Additionally, The Barcode Warehouse has been awarded Gold Partner Status on the new Android Enterprise Partner Programme by meeting Android’s high level of business, product and performance requirements. Notably, The Barcode Warehouse is one of the first recipients of this accolade. In addition to its ICE Centre, The Barcode Warehouse works to ensure its solutions are effective and efficient for its varied marketplaces, as well as building a network which makes the sales process for customers easy and trustworthy. This includes a multilingual 24/7 support desk, e-commerce and a field-based enterprise sales team. Further still, its Managed Service offering ensures that its customers’ businesses are kept running with uninterrupted workflow and transactions. “We developed this offering to help to deploy, protect and maximise customer’s return on their mobile technology investment,” added Kevan, “ We understand that our customers want an efficient system for managing its enterprise mobility; one with business continuity, security and firstclass customer care at its heart”. Improving Efficiencies in the NHS In June 2023 the UK Government outlined three key priorities for the NHS, setting out expectations and related budgets. The mandate states that all trusts across the UK should have implemented barcode scanning of their most high-risk medical devices by March 2024. Further to this, all data captured should be submitted to the Medical Device Outcome Registry, or MDOR, to track and improve patient outcomes when using high-risk medical devices. Supporting this, The Barcode Warehouse has been working in partnership with Hull University Hospital, providing an asset tracking and inventory management 102

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The Barcode Warehouse

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solution, as part of the government’s “Scan4Safety” initiative. “By scanning globally unique barcodes that are present on patient wristbands, implantable medical devices, locations and sometimes staff badges, you create end-to-end traceability and consistent processes throughout the entire patient pathway,” explained Kevan, “We have seen evidence of significant cost reductions and improved efficiency, and hope to roll this out at other trusts”. The flagship project has seen 70,000 hospital items recorded and tracked, resulting in 88,000 hours of time saved for staff, real-time visibility of all assets, and access to better data to make more informed purchasing decisions.

The projected cost savings across the NHS on roll out are estimated to be £1 billion over seven years. Increasing Robust Solutions In the next step in its development, The Barcode Warehouse has partnered up with Traka, the global leader in providing intelligent management solutions for keys and equipment, to provide a complete suite of quality key and asset management solutions, securing access to vital keys and equipment across multiple sectors. “Traka provides a best in class asset locker, which is robust and innovative,” said Kevan. “we are currently working with them on a large solution which is in the proof of concept stage with a major retailer with the plan to replicate this across other sites.”

SOTI ONE Platform: Connecting Everything

Your business-critical mobile operations have never been more important. With an increase in devices, operating systems (OS) and applications, as well as more remote and field workers than ever before, everything must be fast, secure and reliable. The SOTI ONE Platform is an innovative, integrated management solution that maximizes the ROI of your business-critical mobile devices and printers. It reduces the cost, complexity and downtime of your mobile operations and delivers actionable insights to help you make data-driven decisions. Workers are more efficient because devices are more reliable and packed with the right tools, data and apps needed to get the job done. Manage your essential mobile devices and printers for total control while increasing the effectiveness of your mobile operations with the SOTI ONE Platform.

Experience the SOTI ONE Platform An Integrated Suite of Mobility and IoT Solutions Built for Your Business

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Proven Mobility Management

Keep Printing, Keep Working

Diagnostic Intelligence

Secure Access to the SOTI ONE Platform

Get it Done. In a Snap.

Collaboration At Your Fingertips

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Company

Operational Intelligence to Minimize Downtime and Maximize Your Return on Investment Mobile device downtime is expensive and results in unhappy customers and frustrated workers. You may not be able to see your field workers, but you do need to understand what is happening on their devices in order to fix them. It can feel impossible to support and diagnose issues without having the device in your hands. With SOTI XSight, part of the SOTI ONE Platform, IT administrators can improve performance and reduce the operating costs of their business-critical mobile operations. SOTI XSight is the world’s first integrated diagnostic intelligence and support solution. Fix problems faster, get total visibility on device performance, solve current issues and protect against future ones. Make smarter more intelligent decisions regarding your business-critical mobile strategy. SOTI XSight is one part of a powerful suite of solutions.

SOTI XSight Integrates with SOTI MobiControl and is Made for Any OS and Any Device Form Factor

Better Support Software for Faster Resolutions Better Data Insights for Smarter Decisions

Click here to learn how your business can experience the SOTI ONE Platform.

Operational Intelligence Batteries not lasting full shifts? Apps using more data than expected? Pull metrics behind the performance of your devices to pinpoint the root cause behind critical issues.

Advanced Diagnostics Get a complete view of all your devices or investigate what’s happening with a single device with device spotlight. Access log files, run scripts and download files to better understand what your devices are doing in the field.

Automated Monitoring Create customized metrics to monitor your devices, be notified of issues as they happen and resolve them as quickly as possible.

Incident Management Troubleshoot by remote controlling devices, whiteboarding and drawing on the remote device screen. Document issues with screenshots, video recording and device data snapshots.

visibility and control over your fleet of smartphones, Begin Your 30-Day Get totaltablets, Click here scanners, rugged devices and printers. Whether you’re running Android, Apple, Linux or Windows, to start your Free Trial of the the data and insights you need to maximize device uptime free trial are delivered to you on a single pane of glass. SOTI ONE Platform SOTI is a proven innovator and industry leader for simplifying business mobility and IoT solutions by making them smarter, faster and more reliable. SOTI helps businesses around the world take mobility to endless possibilities.

sales@soti.net

Business Enquirer Magazine · Issue 119

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Unlocking Operational Intelligence with SOTI: Redefining Mobility Solutions In an era where business success is synonymous with agility, efficiency and security, SOTI is revolutionising the way enterprises approach mobility solutions. SOTI specialises in Enterprise Mobility Management (EMM), providing solutions that empower businesses to secure, manage and support their mobile operations. Mobile technologies are increasingly integral to modern enterprise which creates both a challenge and an opportunity for organisations. SOTI simplifies mobile-first strategies, ensuring secure and efficient device management across worldwide operations and actionable insights to help business leaders make smart, data-driven decisions. This translates into increased productivity, cost-reduction and minimised downtimes. Addressing Common Customer Pain Points SOTI recognises that customers often grapple with four common mobility challenges: Operational Intelligence: Many organisations struggle to extract meaningful insight from their device fleet to prevent future issues from happening. This also impacts optimal utilisation of devices. Remote Diagnostics: Efficiently managing devices and having visibility into their charge, application usage and overall battery health, can prevent downtime and keep organisations productive. Software/OS Compliance: Staying compliant with software, warranty details on devices as well as managing updates required on different operating systems is a recurring issue. Device Visibility: Clear visibility of devices in real-time is often obscured. SOTI XSight empowers IT support and services to monitor these core mobility areas on behalf of their customers. This enables proactive resolution to issues before they escalate and disrupt operations. Racing to Solve Trek’s Device Challenges Trek Bicycle Corporation (Trek), a global performance bike brand, discovered a critical need for increased efficiency across the hundreds of devices operating in its six manufacturing warehouses as shipping and production demands surged. Having struggled through hours of unnecessary downtime and several other mobility challenges due to a lack of visibility into its device fleet, the need for an innovative EMM solution became mission-critical for the company. All part of the SOTI ONE Platform, the bike retailer now leverages SOTI MobiControl for clear visibility into its devices and for rolling out updates and security patches, and SOTI XSight’s remote features for monitoring device performance and providing fast user support. Trek reported major improvement in its operational and worker efficiency after implementing the SOTI ONE Platform, Tom Spoke, Director of Global IT at Trek Bicycle Corporation, highlights the key results: “Using the SOTI ONE Platform, we can quickly solve and prevent issues to limit the amount of stoppage time for our warehouse staff. It’s safe to say we are seeing a 15-20% time savings on new employee onboarding. We highly depend on SOTI MobiControl and SOTI XSight as these products drastically decrease downtime and secure our devices.” Navigating the Challenges of Introducing New Devices Over the course of his 20 years in the industry, Faki Saadi, Director of Sales, UK, Ireland and France at SOTI, has gained many unique insights into the challenges that customers face. He has played a pivotal role in SOTI’s expansion, supporting its growth from a small team in Europe to a global powerhouse with over 1,700 employees and 17,000 customers worldwide. Saadi emphasises that the rapid pace of technological change has thrust businesses into an environment where they must embrace a multitude of new technologies, mobile devices and distributed workforces in a very short period of time. SOTI’s report “When Work is Anywhere: Managing Technology’s Role in the Distributed Workforce” proved that the mix of device types (scanners, mobile computers, rugged handsets and more) in an organisation has grown by 37%. Moreover, 62% of companies have implemented changes around personal device usage, including the use and number of applications on devices. This surge in complexity exerts tremendous pressure on IT teams, leading to the challenges of managing, maintaining and fixing devices. he distributed workforce trend has resulted in businesses investing in 108

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additional devices, more applications as well as automated processes. SOTI’s report found that in-house management of rugged devices in the T&L and warehousing sector that were not managed a year ago is at 24% - this has risen more than any other sector. However, although bespoke applications are the norm as organisations seek innovative ways to manage and on-board employees, only 19% of organisations manage their apps in-house. Industries Set to Benefit from Device Management Effective device management is imperative across any industry operating a mobile device estate. While some industries, such as warehousing, have been slower to adopt EMM/MDM/UEM platforms, they frequently face issues with underutilised or missing and lost devices. “IT Managers are feeling overwhelmed with the volume and type of new technology they are now managing year on year. Expanded mobile solutions and all associated applications, firmware and software means IT Managers need visibility in their mobile device fleet now more than ever, as they are key to the supply chain and to the core retail experience for customers’ expectations. Thanks to SOTI MobiControl and SOTI XSight, organizations like Trek can now monitor when and where a device is being used and quickly troubleshoot any device issue remotely and in real-time,” said Saadi. Organisations are looking for EMM/MDM providers that can do more than manage devices – they need applications and process automation, along with managing printers and other peripheral devices that are integral to a business’s operations. An experienced partnership with heritage in this space to be trusted with their digitisation is what customers need. The Future of the Industry As technological landscapes evolve, SOTI remains committed to innovation. Their aim is to provide businesses with intelligent solutions to meet the challenges of today and tomorrow, as organisations navigate new technologies and customer demands. A need for improved network security drove 42% to emphasise the importance of enhanced access control. This need is driving organisations to manage an ever-increasing array of technologies with 79% citing they are managing one IT technology that was not previously managed one year ago across personal devices. Combined with a growth in shared devices used across shift workers, this requires user logins to be managed. Employees need to adapt to the usage of these applications and handsets quickly. Without ease of adoption, productivity expectations may not be realised. The resulting complexity poses challenges for IT teams and simplifying these complexities is a top priority for SOTI. Pioneering a Mobile-First Future Now is the time for organisations to prioritise their dispersed workforces and networks to ensure that applications and devices are monitored, secured and compliant. The SOTI ONE Platform can remotely troubleshoot and resolve mobile device issues, provide analytical insights into device performance and manage all mobile device deployments. Partnerships at SOTI remain key for local market success and to promote innovation within all sectors. The partnership between Trek and SOTI is a testament to the transformative power of collaboration, which demonstrates the power of all solutions coming to life and the value this provides to the customer. SOTI is shaping a mobile-first future, enabling businesses to navigate the complexities of modern technology landscapes with ease and confidence. As they continue to innovate and evolve, SOTI’s mission is clear: to empower businesses to thrive in an increasingly mobile-driven and dispersed world.

The Barcode Warehouse

More than just a locker, the Traka intelligent locker systems and key cabinets can control access to shared portable equipment, identify who last had access to a specific item and retain auditable logs and manage faulty equipment and repairs more effectively. By The People, For The People With customers at its core, The Barcode Warehouse has invested in employee engagement ensuring that everyone is on board with the company’s values and behaviours. “Before becoming Managing Director I spent much of my career in sales. To sell a business and its benefits to customers you have to truly believe in it, and the team we have built and nurtured are aligned to this. We are proud of our quality people, who are empowered and trusted in their roles,” said Kevan.

www.thebarcodewarehouse.co.uk

MEDIA

FINANCE

EDITORIAL

Jamie Waite Group CEO, Be Media jamie.waite@busenq.com

Claire Dunn Global Credit Controller claire.dunn@busenq.com

Laura Watling Editor in Chief laura.watling@busenq.com

Jason Westgate Chief Commercial Officer jason.westgate@busenq.com

Bethany Waite Credit Controller bethany.waite@busenq.com

Carol Gibson Lead Editor carol.gibson@busenq.com

Bryonie Knowles Project Director b.knowles@busenq.com

Tanya Rudd Head of Finance tanya.rudd@busenq.com

Gary Smith Senior Project Director gary.smith@busenq.com

Rebecca Matthews Senior Journalist rebecca.matthews@busenq.com

Natoya Rimmer Global Head of Accounts natoya.rimmer@busenq.com

PRODUCTION

Jess Collins Director of Media & PR jess.collins@busenq.com Munim Sikder Project Director munim.sikder@busenq.com Utkarsh Sharma Project Director utkarsh.sharma@busenq.com Glen Newton Project Director g.newton@busenq.com Adel Mhiri Project Director adel.m@busenq.com Paris Cressy Branding & Marketing Executive paris.cressy@busenq.com Hawi Okello Project Director hawi.okello@busenq.com Rory Keane Project Director rory.keane@busenq.com Xuan Sha Content Development Manager xuan.sha@busenq.com

DATA ANALYSIS Kumar Nil-Khan Senior Data Strategy kumar.nilkhan@busenq.com Simon Ferrening Production Manager Commercial Performance Analysis

SOCIAL MEDIA TEAM Anita Terrell Social Media Manager anita.terrell@busenq.com Lee Dixon Social Media Manager lee.dixon@busenq.com

HR Susan Tumelty HR Partnered Company info@hrdept.co.uk

LEGAL Chloe Bird Birketts LLP Norwich

Roisin Reynolds Head of Production roisin.reynolds@busenq.com Cheraleigh Van Zanten Production Manager cheraleigh.vanzanten@busenq.com

DESIGN Jamie Bolton Head of Design jamie.bolton@busenq.com Shah Abbas Head of Video & Content Creation shah.abbas@busenq.com

WEBSITE Matt Hardwick Online Website Manager matt.hardwick@busenq.com

PHOTOGRAPHY Didie Nturo Lead Photographer didie.nturo@busenq.com

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