May/Jun 2021 Busline Magazine

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CONTENTS

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A

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A

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MAY/JUNE 2021 Published by Rankin Publishing, Inc. www.buslinemag.com

E

Service Diversification Critical At Lorenz Bus Service ........................................8

After Rescheduling And Massive Planning

UMA Expo Beats COVID With Successful Event ...........................18 Akron METRO Stays True To Its ‘Transit Loyal Riders’...................24 Busline Buyers Guide To:

Software Systems

32

Audio/Video Entertainment & Security Systems

— Busline Vehicle Showcase: Small & Mid-Size Buses — • Micro Bird Commercial 38 • ARBOC Specialty Vehicles 40 • TEMSA 42 • Driverge Vehicle Innovations® 43 • ABC Companies 44 • Hometown Manufacturing 44 • BYD 45 • Motor Coach Industries 45

RAPID RESPONSE .........................Page 6 INDUSTRY NEWS........................Page 37

JUNE 2021 June 2-4 Busworld North America Digital Summit Info: busworldnorthamerica.org

JULY 2021 July 25-28 National School Transportation Association Annual Meeting & Convention Milwaukee, WI Info: 703-684-3200 AUGUST 2021 August 3-6 International Motorcoach Group (IMG) Strategic Alliance Meeting Greenville, SC Info: 888-447-3466

NOVEMBER 2021 November 5-9 National Association For Pupil Transportation (NAPT) Annual Conference/Trade Show Grand Rapids, MI Info: 518-452-3611 November 7-10 APTA TRANSform Conference & Expo Orlando, FL. Info: 202-496-4800

November 7-11 Community Transportation Association of America (CTAA) Expo Richmond, VA Info: 800-891-0590

JANUARY 2022 January 8-11 American Bus Association (ABA) Marketplace 2022 Grapevine, TX Info: 800-283-2877 FEBRUARY 2022 February 23-27 United Motorcoach Association (UMA) Motorcoach Expo Long Beach, CA. Info: 800-424-8262 MAY 2022 May 1-4 APTA Mobility Conference Columbus, OH Info: 202-496-4800

Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Publisher assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2021 Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consent of Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling; Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net

BUSLINE

May/June 2021

Engines & Transmissions

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2021 UMA Motorcoach Expo BOOTH PHOTO GALLERY

52

ON THE COVER: Lorenz Bus Service, located in Minneapolis, MN, is a charter, school and scheduled service transportation provider. The company’s fleet includes Van Hool motorcoaches. See page 8.

CALENDAR OF EVENTS

Page 4

35

EDITORIAL & CORPORATE OFFICES

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Linda Rankin, Publisher 204 E. Main Street • P.O. Box 130 Arcola, IL 61910-0130, USA Email: rankinmag@consolidated.net Website: www.rankinpublishing.com (800) 598-8083 (U.S.) • (217) 268-4959 Fax: (217) 268-4815 Editorial: Harrell Kerkhoff, Editor Rick Mullen, Associate Editor Design: David Opdyke, Kris Bott Reception: Carrie King

Advertising Contact Kevin Kennedy @ 813-502-6672 Email: kevloraz@gmail.com Or Linda Rankin @ 800-598-8083 Fax: 217-268-4815 Email: rankinmag@consolidated.net

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Company

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ABC Companies

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ActivePure (Anderson Coach)

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goanderson.com/cleancare

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APTA EXPO

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BASE USA

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Altro

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American Battery Solutions

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Amaya-Astron Seating

ARBOC Specialty Vehicles

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15

Company

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Kelderman Air Suspension Systems

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Marathon Brake Systems

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LiquidSpring LLC

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Motor Coach Industries

mcicoach.com

55

Midwest Bus Corporation Motorcoach Tire Sales Norse Systems

midwestbus.com

19

reycogranning.com

10

www.norsesys.com

byd.com

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Dixie Electric Ltd.

delstar-hd.com

46

Sutrak

sutrakusa.com

factorydirectbussales.com

11

Vanner Power

vanner.com

diamondmfg.com

Driverge Vehicle Innovations

driverge.com

Hometown Trolley

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Factory Direct Bus Sales

47

14

9

Reyco Granning Safety Vision

Service Insurance

Shriver Transportation Insurance Temsa

22

motorcoachtiresales.com

BYD

Diamond Manufacturing

7

mbcbus.com

20

21

16

Micro Bird Commercial

bitzerus.com brcgroup.ca

27

liquidspring.com

Bitzer

BRC Group

Page #

33

safetyvision.com

25

serviceins.com

50

shriverinsurance.com

26

temsa.com

56

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To say the least, it’s been an interesting, challenging and, yes, productive 12-plus months for brothers Mike and Ben Canine and fellow co-workers at Lorenz Bus Service — a charter, school and scheduled service transportation provider, based in Minneapolis, MN.

Just as everyone involved at Lorenz Bus Service has worked hard to keep the company moving forward during the ongoing COVID-19 pandemic — and consequent business slowdown — Mike Canine, vice president of customer experience at Lorenz Bus Service, has also been quite busy in other ways, such as being a member of the industry’s “Gang of 11.”

Despite its name, the group actually consists of 12 bus/motorcoach operators and vendors who have spent countless hours, over the past year, supporting and aiding lobbying efforts to acquire more federal funding for the bus/motorcoach industry. The group’s goal has also been to build greater recognition of the industry’s importance. The “Gang of 11” has also been instrumental in signing congressional co-sponsors of the Coronavirus Economic Relief for Transportation Services (CERTS) Act for the industry.

“While my brother (Ben Canine, Lorenz Bus Service vice president & general counsel) has enjoyed success helping our company implement new systems and keeping the business running, I (along with many others) have spent a considerable amount of time with lobbying efforts on behalf of the industry,” Mike Canine said. “Over the past months, we (the Gang of 11) have scheduled daily phone calls, involving hundreds of meetings. That includes contacting bus company representatives from all over the country and helping them communicate with their legislators — telling their stories as operators. We then jump on those calls to tell the legislators our industry’s national story and its importance. That has been done hundreds of times over the better part of a year, and I feel it’s made a big impact.

“Our industry has been self-reliant and pretty quiet in the past, but I believe there is an evolution of conscientiousness taking place among many operators, as it pertains to telling our industry’s story.

In that vein, I think the past year has proven beneficial for our industry’s future.”

Both Mike and Ben Canine credit Lorenz Bus Service’s diversification as helping the company weather the pandemic.

“Fortunately, some of our scheduled service remained operational during much of the pandemic.

That greatly helped our company, as the charter side was pretty quiet for several months (at Lorenz Bus

Lorenz Bus Service

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BUSLINE

May/June 2021

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Service),” Mike Canine said. “Our work with professional and collegiate sports teams came back the fastest. Meanwhile, with regard to our school bus business, we were able to hold on to most of our key employees in that department, as state and local governments needed our services to deliver meals to various communities.

“When considering everything that has taken place since March 2020 in our industry, we (at Lorenz Bus Service) have been fortunate. A certain amount of work has been available to us. Again, the key has been our diversification. As a company, we also have done a lot of things to adjust and adapt.”

That includes using such technology as electrostatic sprayers, UV lighting and bipolar ionization on vehicles in an effort to battle the COVID-19 virus, as well as using EPA List N chemicals for disinfection.

“We have also installed plastic barriers between our drivers and passengers, and make sure passengers are properly spaced throughout our vehicles. In Minnesota, passengers are also required to wear face masks,” Mike Canine said. “It’s vital that we continue to follow best practices used in our industry in terms of cleaning, and to proceed with the utmost in caution.”

Making sure customer groups are informed of all

that has been done at Lorenz Bus Service to properly protect passengers from COVID-19 remains a key objective, along with taking advantage of company downtime during today’s slower-than-normal business activity.

According to Ben Canine, by March 14, 2020, “the floor dropped out,” of the U.S. transportation industry, causing charter business to evaporate and schools to shut down.

“It wasn’t too long afterward that (the U.S.) Congress passed the CARES Act. As a company, we quickly took advantage of PPP (Paycheck Protection Program). We also made a decision early on that Lorenz Bus Service would continue to pay all of its active employees with PPP funds, even though, at the time, we didn’t have much for them to do,” Ben Canine said. “We felt it was very important to take care of our people. They are what sets us apart.”

In an effort to make “lemonade out of lemons,” officials at Lorenz Bus Service

Top photo: Ben Canine (left) and Mike Canine. Bottom photo: Isaiah Newell, director of operations.

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used FMCSA (Federal Motor Carrier Safety Administration) training curriculum — during the early stages of company downtime — to provide additional training opportunities for its workforce.

FMCSA’s motorcoach training curriculum involves a set of courses that focuses on major safety items. Included are how to properly pretrip a bus, the proper way to operate a wheelchair lift according to ADA (Americans with Disabilities Act) guidelines, hours of service regulations and proper vehicle maintenance.

“Those are all important items when making sure we continue to be a safe operator. We took that content, adapted it and made it our own. We then published modules for every person in the company,” Ben Canine said. “We felt that if our employees were going to take advantage of PPP, in association with Lorenz Bus Service, they should also take part in the training curriculum. Approximately eight weeks after the U.S. economy shut down (due to the pandemic), nearly every employee in our company completed that training.

“A bonus was that the training gave our employees something to do during the stay-at-home order. It kept them engaged, and provided a feeling that there is, indeed, a future in the transportation business.”

Officials at Lorenz Bus Service also involved its workforce as the company strived to meet a COVID-19 preparedness plan, required by the Minnesota governor, in order to reopen.

“Within a matter of hours, we were able to put a plan together and send it to our employees working from home,” Ben Canine said.

“As part of the plan, our employees watched videos on how our company was tackling sanitation issues, face mask requirements,

social distancing, etc. At the time, those concepts were very new.

This whole process, with our employees, was one of our company’s main achievements during the slowdown.”

Mike Canine added: “We have many friends in the industry who are struggling as they work to bring their employees back. We have had such problems as well, but found much success by keeping our people engaged.”

Officials at Lorenz Bus Service are starting to see slow signs of recovery unfold within the Twin Cities, as more businesses reopen, sport seasons re-emerge and a growing number of people feel comfortable traveling in groups again — even if it requires social distancing and the wearing of face masks.

“The recovery is there, but it has been slow at times. Helping prop up our activity this spring has been demand for transportation from collegiate and professional sports teams,” Mike Canine said. “Those customers have been using two to three times as many vehicles as they normally would require, due to social distancing practices.

However, that is changing. We are seeing sports teams that were using two or three buses, switching back to one or two as more players become vaccinated.”

Lorenz Bus Service not only provides transportation involving the University of Minnesota’s athletic department, but also various professional sports teams that call the Twin Cities home — along with many of their incoming opponents.

“Overall, if there is a large event in our area, it’s safe to say we are either the transportation manager for that event, or at least have a lot of vehicles involved,” Mike Canine said. “Lorenz Bus Service provides

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quality vehicles, featuring key amenities and a dedicated workforce. Consistency is the key, along with listening to customers. That helps us to do the little things that make the big difference.”

As for greater success in the near future, he added, it’s critical that conventions start taking place again and tour groups increase their requests.

“Those are the activities that we — as a company and as an industry — need to see more of moving forward. I forecast that, overall, this summer will still be slow,” Mike Canine said. “The good news is, as a company, we are seeing more interest among customers for transportation in September and October.”

A

TWIN CITIES PROVIDE A SOLID HOME BASE lthough Lorenz Bus Service vehicles are visible throughout Minnesota, the Midwest and in various areas of the United States, the Minneapolis-St. Paul metropolitan area — with its estimated 3.64 million residents — is home base for the company.

Commonly known as the Twin Cities, Minneapolis is Minnesota’s most populous city, while St. Paul is the state’s capital. COVID-19 notwithstanding, Mike and Ben Canine both said it’s a good place to call home, as well as operate a transportation business.

“There are many opportunities here when it comes to places that people want to visit. That includes area colleges/universities, the Mall of America, sporting events and casinos,” Mike Canine said.

“There are also quite a few Fortune 500 corporations headquartered here. As a company, we are fortunate to be located in a metropolitan

Lorenz Bus Service is headquartered in a Minneapolis facility located on a 12.5-acre lot.

area that provides such a variety of work, and that the work is relatively consistent throughout the year. Obviously, like all places, some months are better than others.

“I would estimate that 95 percent of our work originates in the Twin Cities area. Much of that work keeps us close to home, but not always. We have had motorcoaches running as far away as Alaska, Florida, Washington, D.C., and California. We will send vehicles to wherever our clients need to go.”

Lorenz Bus Service’s history spans 60-plus years. It started as “Rice-Edgerton Lines,” named after two prominent streets in the area, and provided fixed-route public transit services between the northern suburbs and downtown areas of Minneapolis and St. Paul.

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In time, the company became a major contractor for the Metropolitan Council, a local government entity responsible for organizing public transit. Business was later expanded into the charter transportation field.

“In the early days, Rice-Edgerton Lines was the northern public transportation provider within the Twin Cities, while other companies took care of the southern half,” Mike Canine said. “After several decades of operation, the business was acquired by Jim Lorenz, who changed the company’s name and started to focus more on charter work, while still maintaining line routes.”

In the mid-1990s, James Canine (father of Mike and Ben) purchased Lorenz Bus Service, along with his business partner, Alan Gingold.

“At the time, Alan and my father were active in brokering the sale of small and medium-size businesses. That is what they were doing for Lorenz Bus Service, when a deal to sell the business fell short.

Jim Lorenz convinced Alan and my dad to purchase the company themselves, which they did. The rest, as they say, is history,” Mike Canine said. “Dad was active in the business until a few years ago, although he remains on our company’s board of directors. Alan, meanwhile, continues to be a close family friend and company advisor. Like Dad, Alan has been critical to our company’s success, helping pass the torch to Ben and myself.

“Our service structure has changed quite a bit over the past 10-plus years. When I started in 2009, (Lorenz Bus Service) was primarily a scheduled service provider, involving public transit. It included a fleet of buses transporting passengers on regular routes. Since then, we have expanded charter and school bus operations, while focusing less on the scheduled service model. We began to pivot away from public transit after the expansion of light rail in our area. That caused

Page 16

BUSLINE

May/June 2021

local transit authorities to redistribute and adjust how they covered routes. In response, we grew our school bus sector, now involving three school districts, along with our charter business.”

Today, the fleet at Lorenz Bus Service consists of approximately 125 school buses, 80 transit buses, 30 motorcoaches and 10 minibuses. The company’s privately held transit buses are now used for employee shuttle work, along with special events and projects that are seasonal in nature. That includes transporting visitors to, and from, the annual 12-day Minnesota State Fair, located in Falcon Heights, MN, a suburb of St. Paul. The latter project, Mike and Ben Canine explained, is quite an undertaking. According to organizers, it’s the largest state fair in the United States when it comes to average daily attendance.

“We became the main transportation provider for the Minnesota State Fair about 15 years ago. Approximately 2 million state fair attendees ride our buses over the 12-day period,” Ben Canine said.

“It involves 2,500 scheduled shifts, and is a tremendous project for our company. Personally, it’s also a source of pride. I’m heavily involved with the project’s transportation logistics.”

Leaving the legal profession, Ben Canine came to work for the family business several years after his brother.

“I used to be a law clerk for a federal judge, and then I became a prosecutor for the city of Minneapolis. I left that position to work with my family at Lorenz Bus Service,” Ben Canine said.

“I didn’t know much about the bus business, but that has since changed. Like many people in this industry, I wear several hats at Lorenz Bus Service, but mainly focus on our operating system.”

Another key family member involved with Lorenz Bus Service is

Continued On Page 46

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UMA event: Coaches line up for Breakfast With The Buses

J

By Harrell Kerkhoff, Busline Magazine Editor

become vaccinated and feel comfortable about attending the Expo.” board members Scott Ricust like the North American bus and motorcoach industry cio,UMA of NorthEast Charter & Tour over the past 14 months, it was not business as usual during Co., Lewiston, ME, and Mitch Guof Prevost, also spoke durthe United Motorcoach Association’s rescheduled 2021 ralnick, ing the Opening Session, discussing Motorcoach Expo. The event, originally set for early March, what it took to make the 2021 Expo reality. Riccio is the UMA Expo took place April 21-25, with 76 exhibitors and 450 attendees at acommittee chair.

“When Mitch and I came to Orthe Orange County Convention Center, in Orlando, FL. lando in July (of 2020) to meet with different organizations about this Celebrating the 50th anniversary of UMA (originally known as convention, the city was like a ghost town. There were no cars or the United Bus Owners Association, or UBOA, until a name change people around as there normally would have been. Hotels were in 1996), this year’s Expo took place in a carefully controlled envi- closed. It was eerie,” Riccio said. “We met with people from the Orronment. That included social distancing, face masks, temperature ange County Convention Center, Harris Rosen and his staff at the checks and plenty of hand sanitizer — all in the effort to protect at- Rosen Hotels & Resorts, and officials of Hyatt (Regency Orlando). tendees from COVID-19.

Everyone listened as we discussed the Because of precautions, UMA Expo devastation that the motorcoach induswas able to include many of its customtry was dealing with. They all agreed ary events, such as an opening meeting, that this year’s Expo would have to be seminars, guest speakers, dinners and a different, but wanted to know what they trade floor showcasing various vendors. could do to help make it a reality.”

“We are grateful for all of our sponHe added proceeding with the event sors, exhibitors and operators who are became a reality due to months of hard here in Orlando, and have helped make work and endless planning by a wide this event possible,” UMA President variety of people and organizations. & Chief Executive Officer Larry Killingsworth said.

UMA Board Chairperson Jeff Polzien, of Red Carpet Charters, He spoke during the Expo’s Opening Session, which included the Oklahoma City, OK, also spoke at the Opening Session. He disUMA Active Member Meeting, Legislative & Regulatory Update. cussed UMA’s efforts, over the past year, in helping bus/motorcoach “We (UMA) received an opportunity to move this year’s Expo operators survive during a very trying time. That included opening back seven weeks from its orignal March date, and boy that was a lines of communication, with the aid of weekly UMA online town godsend,” Killingsworth said. “That allowed many more people to hall meetings.

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“I feel we have all come together to fight our industry’s battles,” he said. “The end result is successfully working with members of Congress and meeting major goals.”

A

OPERATORS TELL THEIR STORY n important segment of the Opening Session featured two bus/motorcoach operators who took part in a question-and-answer discussion, moderated by Killingsworth. The operators spoke about how their companies survived the past year, as well as giving a report on current business activity and travel demand.

The operators were Jack Kaufman, of Timi’s Tours, Moweaqua, IL; and Yvette Harris, of Horizon Two motorcoach operators discuss business, during the UMA Expo's Opening Session.

Motor Coach, Harlem, GA. Shown, from left, are UMA President & CEO Larry Killingsworth, serving as moderator; Like its name implies, Kaufman explained that Jack Kaufman, of Timi’s Tours; and Yvette Harris, of Horizon Motor Coach.

Timi’s Tours is primarily a tour operator that also pro“I can remember it just like yesterday. Starting on March 13 vides shuttle work. He said most of the company’s tour business (2020), schools (in the area) started canceling their trips. It was an dried up in March 2020, due to the pandemic.

“When the shutdown began, we had to figure out how to get one automatic shutdown,” Harris said. “Fortunately, we weren’t comof our groups home from Alaska. Due to boarder closing concerns, pletely closed due to our shuttle work, which was a blessing.”

Both Kaufman and Harris see business slowly returning. those people were flown home,” Kaufman said. “Later, we had to “We (at Timi’s Tours) are experiencing a good rate of improvetell our staff to go home, and we didn’t know when they would be ment as it pertains to bookings, and we have tours on the road today,” coming back. At the time, 99 percent of our business was gone.”

To supplement his own income during the height of the pandemic, Kaufman said.

Harris added: “There are a few churches starting to go back to retreats, Kaufman worked for three months as an EMT (emergency medical which involves our vehicles. The first motorcoach, in a very long time, technician).

Horizon Motor Coach is primarily a charter provider. It also oper- has also just been sent to Orlando. Our work with weddings, which traditionally keeps us busy on Saturdays, is also starting to increase.” ates a shuttle business, including services for area universities.

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Calls for wedding transportation are also increasing at Timi’s Tours, according to Kaufman, along with corporate shuttle work.

“Our company recently secured key contracts with some large manufacturing companies, allowing us to provide employee shuttles on a regular basis,” he said.

“We are now operating classes of vehicles that I never thought we would operate as a company. That includes 35-foot motorcoaches, vans and SUVs. You have to adapt.”

Both operators said that finding good drivers remains the No. 1 challenge, as their companies work to move forward.

“I think everybody can agree that driver staffing is an issue,” Kaufman said. “We don’t have enough drivers. It’s been difficult to bring some of them back Social distancing was the norm at educational sessions during the 2021 UMA Expo. (from the pandemic shutdown).”

He attributed part of the problem to the amount of benefits those hope that something good happens. You have to go out and employees have received from the government, delaying the incen- make it happen.”

Harris spoke on the importance of bus/motorcoach operators being tive to come back to work.

Harris added: “We (at Horizon Motor Coach) don’t have many ready for new business opportunities.

“As a company, we are trying to be ready for the new normal. real busy days right now, but when we do, it’s a challenge finding That includes keeping up with our increased efforts in cleaning enough drivers to meet that extra demand.”

When asked to share their advice with other operators, Kaufman and sanitizing,” she said. “It’s important to be up-to-date for when business comes back in full force.” reiterated the importance of adaptation.

Also speaking at the Opening Session was Dr. Joseph Schwieter“It’s important to make those pivots, as a company, in order to keep up,” he said. “Everyone in our industry has experienced a man, director of DePaul University’s Institute of Metropolitan Detough year. However, it’s important not to just sit back and velopment. He discussed the Intercity Bus Atlas (ICBA), which is

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designed to keep an accurate geographic log pertaining to scheduled bus service. Data, supplied by participating North American scheduled bus service providers, includes operational information involving stops, routes, trips, schedules, fares and transfers.

Schwieterman said an accurate ICBA is critical to advancing appreciation for the U.S. bus industry, especially as it relates to public policy and funding.

“We could have really used more participation (in ICBA) when it came to the last round of federal funding,” he said.

Starting in late May, phone calls will be made and emails sent to all U.S. scheduled bus service operators by ICBA representatives, with the goal of achieving greater participation in the atlas.

Schwieterman noted that the U.S. airline and rail industries have similar systems in place, helping raise the visibility of those transportation sectors. Schwieterman can be reached at jschwiet@depaul.edu for more information.

F

2021 LEGISLATIVE & REGULATORY UPDATE ollowing the Opening Session and Active Member Meeting every year, UMA Expo attendees receive a Legislative & Regulatory Update. It focuses on recent and possible changes taking place on Capitol Hill that will, or could, affect the U.S. bus and motorcoach industry. The update is annually presented by UMA lobbyist Becky Weber, managing director of the Prime Policy Group; and UMA Vice President of Legislative & Regulatory Affairs & Industry Relations/COO Ken Presley.

Presley provided a synopsis involving a myriad of activity within the U.S. bus/motorcoach industry, since the beginning of the pandemic. His report included the federal government’s response to industry needs during the ongoing COVID-19 pandemic. Notable action involved passages of the CARES (Coronavirus Aid, Relief, and Economic Security) Act and the CERTS (Coronavirus Economic Relief for Transportation Services) Act. Both were approved by the U.S. Congress after Herculean lobbying efforts.

“Our industry had very specific needs (due to the pandemic). We went to work to find ‘angels’ who would introduce legislation to help our in-

dustry. Among many others, those ‘angels’ were Sen. Jack Reed (D-RI) and Sen. Susan Collins (R-ME), as they introduced important legislation that helped our industry,” Presley said. “At the same time, many (bus/motorcoach) operators did an amazing job sending letters (to Congress).”

According to UMA, CERTS, with its $2 billion in funding to help the industry, achieved support from more than 60 percent of Congress, on both sides of the aisle. That included 60 Senators and 271 House Members.

Presley advised bus/motorcoach operators to have their financial records ready for when CERTS funds are distributed. That includes 2019 and 2020 tax records and payroll information. The majority of CERTS funds are specifically earmarked for payroll. “(The federal government) is very interested that you keep your employees,” Presley explained. “CERTS money (for operators)

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will be forgiven if used properly. You will have to certify how that money is spent. It must be paid back if you don’t spend it properly.”

Weber added the lobbying efforts are far from finished.

“We will continue to ask Congress to increase the CERTS amount. (As an industry) we originally asked for $10 billion, and received $2 billion. A lot of our champions (in Congress) have said that they look at that (original amount) as a down payment. Therefore, we are looking at potential opportunities to increase CERTS in the future. That includes possible action during upcoming federal infrastructure legislation,” Weber said. “Both Congress and President Biden appear to be really motivated when it comes to making sure a major infrastructure bill is approved in the near future.

“There is also the (federal) surface transportation reauthorization bill to consider. During normal times, that is the bill we (within the bus/motorcoach industry) usually spend a lot of time on. It includes safety and regulatory issues that affect you, as (bus/motorcoach) owners.”

Weber noted that the surface transportation reauthorization bill’s current extension will expire Sept. 30, 2021, and that there is a long list of issues supporters of the bus/motorcoach industry are focusing on regarding the bill.

“That includes preserving the partial federal fuel tax exemption that is available for our industry. We have to watch to make sure the exemption is not taken away. We are also trying to get a full exemption, which our industry enjoyed in the 1970s,” Weber said.

Other important issues that need a constant watch, according to Weber, include possible changes with maximum speed limits,

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hours of service, sleep apnea, minimum insurance limits and the Charter Service Rule. The latter is designed to protect private bus/motorcoach companies from having to compete with publiclyfunded transit authorities.

“In addition, the climate agenda of the (Biden) administration is very focused on providing incentives for zero emission buses,” Weber said. “We have to let (the administration) know that motorcoach operators are already ‘climate solution’ providers. As an industry, we take cars off the roads.”

Presley added that, “Now is a bad time for Congress to consider increasing minimum insurance limits.” He noted that recent legislation has already been introduced to raise insurance limits for the trucking industry.

“So far, it has not involved passenger carriers, but we are preparing for that fight,” Presley said.

He expects more regulatory attempts during the Biden adminstration.

“There has been an anti-regulatory environment in place over the past four years. It’s a shame that the pandemic came when it did, preventing our industry from fully enjoying that environment,” Presley said.

Among other speakers at the 2021 UMA Motorcoach Expo were Wayne Smith, who led UBOA (later renamed UMA) during its first 28 years; and hotelier Harris Rosen, who credited the bus/motorcoach industry for his early success. Their presentations will be covered in an upcoming issue of Busline Magazine.

Next year’s UMA Motorcoach Expo is scheduled for February 23-27, 2022, in Long Beach, CA.

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Anderson Coach & Travel

Peace Of Mind: ActivePure Clean Air Technology

Anderson Coach & Travel is comfortably hitting the road in 2021 with cutting-edge air filtration technology on board every vehicle.

Company President Doug Anderson said the Anderson Coach fleet is equipped with ActivePure air filtration devices. Anderson has fully deployed the devices on more than 40 commercial coach vehicles. Passengers and operators have embraced it and feedback has been “overwhelmingly positive,” Anderson noted.

The ActivePure system has been proven to reduce and eliminate viruses, bacteria, and allergens in the air and on every surface.

“We’re so confident in the product that we would recommend it to any motor carrier,” Anderson said. “It’s simple science. It’s safe and easy to install.

“As motorcoach and passenger carriers faced an unprecedented worldwide crisis, our industry came together. While rallying our elected officials for financial support a year ago, company leaders across the nation were researching options from UV light to sprays to help keep passengers safe and healthy on board.

“Over the last year since the COVID-19 pandemic hit, we’ve done our due diligence investigating every possible option. We feel this is the best for us and our passengers. We want to share that solution with our friends in the industry,” Anderson said.

ActivePure works by harnessing microscopic oxygen and water molecules in the air and then producing supercharged molecules, which attract airborne impurities and drop them to the ground. Once the particles are on the ground, oxidizers destroy viruses, mold, pollen, and bacteria, sanitizing the air and surfaces up to 99.9 percent.

The state-of-the-art system can be placed anywhere in a vehicle there is a 110-volt outlet (Anderson generally keeps them in overhead storage areas) and Anderson said guests appreciate that they can see it working while they are traveling on board.

Anderson also uses the units throughout its office and garage complex. ActivePure is used in classes, hospitals, homes, offices, sports facilities, as well.

“We’re thrilled people are finally feeling safe enough to travel again,” Anderson said.

“We’re ready to hit the road.”

Pittsburgh’s Action News 4 recently featured Anderson and ActivePure in a story at WTAE.com, which shows how easy it is to use, and the CEO explains the science behind it. You can learn more about ActivePure at GoAnderson.com/CleanCare.

Contact Anderson Coach & Travel Director of Operations Ryan Nicklin at 800-345-3435, Ext. 503. Messages can be sent to cleancare@goanderson.com.

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METRO’s maintenance team is playing a critical role during the pandemic, especially when it comes to cleaning and disinfecting vehicles. They are a part of what CEO Dawn Distler (front row, far left) calls her “heroes” and “sheroes,” as they put it all on the line daily to keep the system up and running safely.

O

By Rick Mullen, Busline Magazine Associate Editor

to call them ‘transit dependent,’ but we prefer to say they are loyal. They are loyal to us, and they are essential to the community. perating with 140 buses on 36 fixed-routes, Akron METRO Regional Transportation Authority serv“We really work on trying to make our service more ices the public transportation needs of Summit equitable for the folks who need the service. As a result, County, OH, of which Akron is the county seat. The transit we are making a lot of changes. Our strategic plan was system also has 91 smaller paratransit vehicles in its fleet. adopted during the pandemic, which sounds a little crazy, “Summit County has a population of a little more than but what better time to change things, because, with the pan540,000 people,” said METRO CEO Dawn Distler, during demic, everything has changed. a recent interview with Busline Magazine. “We service about “We are focusing on our transit loyal passengers and what 13 cities, villages and townships.” and how can we can provide what they need.”

Serving an area rich in Among METRO’s transit cultural diversity, METRO’s loyal passengers are mem“We did not jump on a bandwagon annual ridership is about 4.5 bers of several thriving ethand do something just because other to 5 million passengers. Obnic groups. “‘Equity’ is a big buzzviously, those numbers have agencies were doing it. We took a more word right now, and we are been way down during the deliberate approach to make sure what taking it very seriously,” COVID-19 pandemic.

“Before COVID, at one we were putting in place was right for the Distler said. “We are lookpoint we were at 5 million, ing at the people who ride system, employees and passengers.” but we dipped a little to 4.5 our buses and what forms of million,” Distler said. “When communication they prefer. the economy is good, bus ridership typically goes down a little, For example, we want a better understanding of how and where because people on the economic ‘bubble’ can afford a car and inthe African American community communicates. We are worksurance. However, in this area, public transportation is thought ing with groups like the NAACP, the Urban League, and other of as a necessity for some people. focus groups to find out where they get their communications.

“The pandemic has helped us to stop and take a hard look “We have a thriving Bhutanese/Nepali community. We reat what we call our ‘transit loyal riders.’ A lot of people like cently added a person from that demographic to our board of

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directors. We are working with her to see how that population communicates, and what is the best way to service them.

“Again, we are meeting with focus groups to find out what the various demographic groups need, including younger and older people. It is not about, ‘I’ think it would be cool if the bus went from here to here. It is about where do ‘you’ want to go.

“We are trying to not just operate the way transit agencies normally do — we want to think outside the bus to figure out what works for our unique groups of loyal riders.”

While ridership numbers are an important metric, they are not the “be all, end all” in determining the health or success of a transit system, Distler said.

“I think ridership is a good goal, but I don’t think it is the ultimate goal for our system,” Distler said. “As we go forward to a post-pandemic world, I think people are going to come back to riding the bus, because we are going to make the system work better for them. Riders are going to want to come back because they are going to look at METRO and say, ‘Wow, it is an amazing service, and it takes me where I need to go.’”

One important change on the horizon is a result of the effort to think progressively to make the system more equitable and efficient for riders.

“Before the pandemic, I rode the bus a lot,” Distler said. “I asked passengers, ‘How are we doing?’ Many said, ‘You are doing great.

We love everything you are doing, but we need more.’

“One of the things we figured out was it had been awhile since we invested in our own service. So, now we are looking at how to invest and give people more. One of the first things we are going to do, beginning on Independence Day, is to start running on holidays.

“People need METRO. I have received letters from soup kitchens and other places saying, ‘You don’t run on Thanksgiving, but we have people coming to our church for their only meal on Thanksgiving, or their only meal on Christmas.’

“Holiday service takes our team away from their families for a little while, but it is only for a short time, while we provide that extra service to meet an important need.”

Indeed, METRO staff’s willingness to sacrifice their time to take loyal customers where they need to go to enjoy their holidays is embedded in the transit system’s philosophy that every customer is important.

“I have a saying, ‘The customer is not always right, but how do we get to yes,’” Distler said. “We train our team to treat every customer with the same respect they would like their loved ones to be treated.

“We treat people with respect, even when they are not treating us with respect. There is a balance. You can’t let people get violent or anything like that, but we treat people right, and, at least, try to get them to yes.’”

A

A VARIETY OF SERVICES OFFERED

s part of METRO’s goal of achieving equality and its efforts to study how the ethnic communities in the Akron area communicate, the transit agency has implemented a “Language Line” as one of the various services it offers.

The Language Line is a system that provides language access in more that 249 languages through spoken interpretation and written translation.

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“The Language Line gives people who don’t speak English an opportunity to call METRO,” Distler said. “It also gives us the opportunity to communicate with the community as a whole, without having to worry about hiring people who can specifically speak different languages.”

METRO offers a variety of call-ahead services, referred to as demand response, that are unique and serve customers beyond traditional fixed-route service. One long-running demand response service is METRO SCAT, which has evolved over the years.

“SCAT has been around for a very long time. It began as a service for senior citizens only,” Distler said. “After the passing of the During the pandemic, METRO has had the support of its board’s leadership and members of the Americans With Disabilities Act, it evolved Summit County Health Department. Left to right are Health Commissioner Donna Skoda, Board of Trustees and began servicing people with disabilities.

President Robert DeJournett, CEO Dawn Distler and Assistant Health Commissioner Tonya Block.

“Demand response is a bridge between “Call-A-Bus is a demand-response type service that services SCAT and ADA services. It allows people to get to where they certain suburban areas where fixed-route service isn’t quite what need to go while they seek to qualify for ADA.” Distler contrasted METRO’s ADA paratransit and Call-A-Bus is needed, but where people still need and deserve to get around,” Distler said. “It is essentially a suburban service.” services.

For students, faculty and staff of the University of Akron, “Call-A-Bus is pretty much for everyone. ADA services those with disabilities that prevent them from riding the regular fixed- METRO offers the METROZip program.

“Zip Card is what the University of Akron calls its ID,” Disroute service,” Distler said.

Call-A-Bus is designed as a call-ahead, shared-ride service trans- tler said. “When boarding a bus, students, faculty and staff can porting riders within specific regions in Summit County to their des- show their Zip Card and ride for free.”

METRO primarily operates a hub and spoke system, with tinations, or to a regular fixed-route bus stop, Distler explained.

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Members of CEO Dawn Distler’s staff of “heroes” and “sheroes” include, left to right, Sharon Roberson, bus operator; Johnny Luna, vehicle services; and Renee Thomas, operations supervisor.

the downtown Robert K. Pfaff Transit Center as the hub.

Prior to COVID, the system also operated some neighborhood circulator routes. Buses on the circulator routes did not travel downtown.

“Neighborhood circulator routes have been affected by the pandemic the most,” Distler said. “As the pandemic worsened, we turned the circulator routes, with the least ridership in the northern suburban areas, into what we call METROConnect. It is similar to the Call-A-Bus service. For example, a rider can walk to a bus stop that was serviced by a circulator, give us a call and say, ‘I’m at bus stop No. 72 and I want to go Giant Eagle Supermarket.’ The customer would then be advised when one of our vehicles would arrive to take him/her to the supermarket.

“METROConnect is starting to catch on and grow. We were

able to take existing resources and provide a service that is more efficient for passengers.

“Our big objective is thinking outside the box and looking at strategies that are more efficient, more cost effective and more equitable for passengers. Traditionally, we have worked to establish partnerships with other community services and nonprofits.”

One popular partnership is with the Akron-Summit County Public Library. A result of the partnership is a program called “Book It on METRO,” which allows riders to show their library cards and ride free on METRO’s fixed-routes.

“Book It on METRO is catching on as libraries that are not part of the Akron-Summit County Public Library system are wanting to be a part of the program, as well,” Distler said.

Continued On Page 48

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TEMSA Introduces New TS30 At UMA Motorcoach Expo

“TEMSA has been distributing coaches in the U.S. market since 2010, and continues its success story today. UMA Motorcoach EXPO 2021 brought industry professionals from all corners of the world together in Orlando, FL. TEMSA offers new technology, design, and innovation. It exhibited a single vehicle and attracted the attention and appreciation of all participants, with its new TS30 redesigned motorcoach.”

ELECTRIC VEHICLES ARE ON THE ROAD “With more than 15,000 vehicles in 66 countries, TEMSA is reinforcing its position in the U.S. day by day. Entering the U.S. market in 2010, TEMSA continues to operate through the TEMSA North America (TNA) Company founded in 2018. TEMSA has managed to be one of the most important players in the industry by achieving a 10 percent market share where it operates an ‘automotive-focused technology company’ with over 1,000 vehicles in the U.S. The company considers the North American market one of its growth accelerators in the future, and

parts of the U.S., particularly the Silicon Valley. In the upcoming period, we aim to write greater success stories, especially in the North American market, through the new partnership of PPF and Skoda Transportation."

aims to bring the TS45 Electric Bus that it has recently developed specifically for the U.S. market.”

NORTH AMERICA WILL BE A GROWTH ACCELERATOR Tolga Kaan Doğancıoğlu, TEMSA CEO, said, "We are proud of having arrived at a successful point in a challenging market like the U.S. Besides, it is an important factor in identifying new targets for the upcoming period.

We have analyzed the market, and determined the needs in an accurate fashion. The electric vehicles we produce, along with their technology, will soon hit the roads in different

NEW TS30 ATTRACTS GREAT APPRECIATION Fatih Kozan, TEMSA North America country director, emphasized that it is the 50th anniversary of UMA and said, "As in every year, we also took part at the expo this year with an innovative product, which brings design and technology together. Our TS30 vehicle has been the No. 1 choice of transport companies, providing services with high quality standards in the market, as a high-end product that has never been in the travel/motorcoach segment. Our model, which we have enriched through new equipment, gained the appreciation of all operators. We believe that we will bring our sales performance in the market to higher levels thanks to our new product that stands out with its sturdiness and low operational cost.”

For more information, visit temsa.com.

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Amaya-Astron’s Apollo Project Helps Operators Get Back To Business

Amaya-Astron Seating introduces the Apollo Project for Motorcoach operators in North America. Amaya-Astron Seating is offering this special program through 2021. The goal of this program is designed to help operators as they once again get back to business.

The Apollo Project is a cost-effective way for motorcoach operators to update and upgrade interiors with new seats. The forecast of new coach sales being down, Amaya sees an opportunity for refurbishing existing coaches by replacing their older seats.

WHAT IT IS: A full set of seats with a choice of either the GT or A220 seat models, which are two of our most popular seat models installed on MCI, Prevost, and Volvo coaches from the factory. Operators also have a choice of: flat-woven or plush fabric with stylish design, and include automatic footrests. Built for comfort/designed for safety, and now, helping to reduce the risk of transmitting the virus by treating all fabrics with an antimicrobial solution.

Cost: $26,000 – including freight to the majority of locations throughout North America. Other options and accessories are available at an additional charge.

S

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I

N

One of the ways to enhance your customers’ experience will be to change the look and feel of seats, as well as the overall comfort and safety of passengers. Amaya’s goal is 100 percent customer satisfaction. AmayaAstron seats come with a 3-year warranty from the factory, and the best “aftermarket sales and service support in the industry.” *See our BUSLINE ad below for more details and pictures of the seats and fabrics available.

Amaya-Astron seats focus on ergonomic design in order to add to overall seat comfortability. All seat models now feature a thinner seat-back design to increase passenger legroom. Amaya supports motorcoach manufacturers by offering several different seat models including: the GT, A-220, SIGMA, and the newest model, the Alpha.

There are many available fabric and upholstery options and choice of accessories/options. The most common of these are: grab handles; airline style and flip-up tray tables; cup holders; mesh magazine pockets; and, 110V outlets. Amaya-Astron also offers luxury-seating options such as the 2+1 seats.

Offering a variety of different seat models and types is just one of the many ways Amaya-Astron works to keep ahead of the market.

Amaya-Astron Seating Co. also continues its long-standing position as the “premier” seat manufacturer for the North American motorcoach industry. Amaya has 13-plus years producing 3-point seat belts to meet the FMVSS, NHTSA, and DOT regulations as well as requirements on all models of seats available to the North American coach manufacturers. Amaya’s engineering and production departments focus on not only meeting, but exceeding these safety standards/requirements as well as designing and building the most comfortable seats available to the market today.

To learn more, please contact our North American sales representatives: Bob Greene, bgreene45@cox.net or Jeff Goldwasser, interiors@jeffgoldwasser.com, and Donovan Albarran, vice president of export sales, donovan@amaya-astron.com.mx. You can also visit www.amaya-astronseating.com, an English language version.

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American Trans-Data Corp.

3100 S. Harbor Blvd., Suite 140 Santa Ana, CA 92704 USA Phone: 714-751-3000 Website: www.americantransdata.com Products: Providing software solutions to the bus and tour industries since 1980. Turnkey solutions for charter bus companies to manage the reservation and billing process. ATD also provides airport and casino shuttle systems with desktop and mobile platforms. The company’s shuttle system offers on-bus ticket confirmation and redemption. 15 busHive P.O. Box 155 Saratoga Springs, NY 12866 USA Phone: 518-877-2507 Email: sales@bushive.com Website: www.bushive.com Products: busHive provides transportation management software. The company specializes in charter management, personnel compliance and vehicle maintenance systems. 18

DDS Wireless International 11920 Forge Pl. Richmond, BC V7A 4V9 CANADA Phone: 604-241-1441 Website: www.ddswireless.com Products: End-to-end, turnkey fleet management solutions for taxi, limousine, transit and other commercial fleets. Its packaged solutions provide a full range of fleet managePage 32

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ment software and hardware for real-time dispatching; vehicle location and tracking; routing and scheduling optimization; and mobile data communication, navigation and mobile payment processing. 17

Distinctive Systems, Inc. 19531 Lost Creek Dr. Estero, FL 33967 USA Phone: 646-448-9981 Email: nasales@distinctivesystems.com Website: www.distinctivesystems.com/us Company Officers: Don Greenglass, President; Bob Hopwood, Vice President of Support Services; Eric Elliott, Vice President of Sales & Marketing Products: Distinctive Systems is a supplier of software to the coach industry. Established for 30-plus years, over 1,500 operators rely on one or more of the company’s latest Microsoft SQL-based systems for the efficient management of their companies. The main systems at Distinctive Systems include its Coach Manager Charter and Contract Booking System, the Tour Booking System and the Vehicle Maintenance System. Distinctive Systems has garnered a reputation over the years for updating its applications with additional functionality, on an ongoing basis. 21 Enghouse Transportation 80 Tiverton Ct., Suite 800 Markham, ON L3R 0G4 CANADA Phone: 905-489-0352

May/June 2021

Email: solutions@enghouse.com Website: www.enghousetransportation.com Products: Enghouse Transportations is a transportation operations software provider.

For more than 37 years, its team has built relationships with transit agencies, operators, and transportation and logistics service providers of all sizes, all over the world. The company has a deep understanding of the industry, and its experts are ready to advise and help customers reach their operations and service goals. Enghouse’s comprehensive portfolio of solutions support fixed-route scheduling, interactive voice response (IVR), paratransit demand response, integrated workforce management, full account-based fare collection, mobile ticketing, carrier and shipper transportation management systems, and mobile delivery apps with real-time GPS tracking and POD. 21 GIRO Inc. 75 Port-Royal St. East, Suite 500 Montreal, QC H3L 3T1 CANADA Phone: 514-383-0404 Email: info@giro.ca Website: www.giro.ca Company Officers: Jean Aubin, President and CEO; Huguette Benoit, Vice President of Marketing, Sales, Product Management and Expert Advisory Services; and Robert Victor, Vice President of HASTUS, North America and Australia Products: GIRO provides software solutions for

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Norse Systems: Integrated Systems To Keep An Operation Lean, Efficient And Profitable

Norse Systems, Inc., has been providing integrated business management software for the bus industry for over 35 years. These systems are appropriate for large or small operators, public or private, school, charter, transit, or tour operators. They include a comprehensive set of computer applications addressing the operator’s management system needs.

Today, the product from Norse is not only comprehensive and feature rich, but also provides an ultra-modern environment for a company’s Enterprise IT functions.

Today’s business environment requires that the mission critical systems being depended on are highly flexible and reliable. The various functions that need to be managed like dispatching, maintenance, employee qualifications, purchasing, fuel control, payroll, sales, scheduling, tours, customer service and accounting must be completely integrated to keep an operation lean, efficient and profitable.

Unfortunately, this is not the case for most bus operators. Frequently, the systems being used are not integrated or designed to work

together. Often, they are built with a variety of technologies that make them difficult, if not impossible, for employees to master or to use as a communication tool. They are generally not capable of utilizing the growing set of digital document assets being stored, and lost, at employee workstations, nor are they able to leverage capabilities available on the internet or consolidate information regularly duplicated by employees, such as contact information.

Many, if not most, bus operators suffer with fragmented systems that lack the features necessary to optimize their operations.

Today, however, products from Norse eliminate those shortcomings. Due to the uninterrupted development and refinement, for decades, of the systems from Norse, those issues have all been addressed.

Norse provides an “Enterprise IT Environment” for its customers’ applications. That environment, called ScreenDriver®, not only supports the functionally rich and integrated

mission critical applications customers need, but also provides improved communication among the employees responsible for making a business successful.

The Norse product set includes: Digital Asset Management, Work Flow Control, Attachable Notes, Web Application Integration, User Security, Free Form Reporting, Universal Contact Management, Email Integration, Credit Card Processing, and integration with office software packages like Microsoft Office and Open Office.

In addition, all the applications use a common, highly flexible and user-friendly technical environment, making them easy to master.

The applications are built with powerful development tools, making them extremely cost effective to support, and highly flexible when the need to adjust them arises.

The systems from Norse are a best value solution. They also come with a professional support relationship, so that all IT needs can be met.

Visit www.norsesys.com.

Comprehensive Business Systems for Bus Operators Virtual Server Fully Maintained with Professional Support 35 Years of Experience with Bus Operators •

ScreenDriver® IT Environment

•

Maintenance and Inventory

•

Transit

•

Charter Sales and Operations

•

Fuel Control

•

Driver Qualifications

•

Integrated Dispatch

•

School Bus Routing

•

Office Integration

•

Time and Pay—HR

•

Accident Management

•

Managed Virtual Server

•

Accounting –AR, AP, GL

•

Trips and Tours

•

Private, Public, Small, Large

All for a low monthly fee, based on the number of users you need. Call for a free no obligation system assessment and feature comparison. Ask us how to increase your profitability and improve your performance.

Call : (800) 769-8468

Email: norse@norsesys.com

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planning, scheduling and managing efficient, high-quality public transit operations. Today, with clients in over 25 countries, its HASTUS solution is deployed around the world. Eight of the 10 largest transit agencies in North America use GIRO’s HASTUS software. Adapted for multiple platforms, products deploy advanced operationsresearch optimization techniques and powerful data-management tools. Close ties with leading research institutes and universities ensure that the latest developments are constantly incorporated to provide maximum benefits. GIRO’s 600 employees deliver expertise, commitment, collaboration and long-term vision to ensure that clients’ objectives for every project are met with solutions made for the real world. 21

Motility Software Solutions 851 Trafalgar Ct., #160w, Maitland, FL 32751 USA Phone: 407-358-2000 Website: www.motilitysoftware.com Products: Formerly known as Systems 2000/Sys2k, Motility Software Solutions has been involved in the software-solutions industry for over 34 years. The company provides specialty vehicle dealers with tools to accurately measure outcomes and to meet and surpass goals. Motility’s dealer management software is fully equipped with the features and tools bus and coach dealers need for efficient operations. 21

Motorcoach Manager, Inc. 3517 Marconi Ave., Suite 207 Sacramento, CA 95821 USA Phone: 916-972-1800 Email: info@motorcoachmanager.com Website: www.motorcoachmanager.com Products: Motorcoach Manager and Tour Optimizer—Motorcoach Manager is a flexible fleet management software system now available on the cloud. It provides a complete, costeffective system for managing all the logistics of motorcoach charter operations. It tracks dispatches for charter orders, scheduled line runs and school bus routes from the initial request for service to the final accounting reports. There is a comprehensive driver and employee compliance tracking module included. The cloudbased version features embedded mapping with mileage and time data generated automatically.

It is appropriate for any size of company providing passenger transportation.

The software is the result of years of collaboration between the Motorcoach Manager staff and hundreds of clients and prospects. A complete set of features such as built-in email, utilization and availability charts, financial analysis tools, security, equipment and driver management, driver training records, payroll Page 34

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and mileage tracking, etc., are included. Responsive, timely customer service is a priority.

Tour Optimizer is a separate product which manages and tracks group and retail tours for companies that do not own motorcoaches. It includes an itinerary building tool and a reservation system for selling by the seat. There is an extensive reporting system which saves tour management time. 20

Norse Systems, Inc. See Ad On Page 33 1067 Marble St. Watertown, NY 13601 USA 5102 Maple Tree Lane East Lyme, CT 06333 USA 245 Sage Hollow Rd. Guilford, CT 06437 USA Toll Free: 800-769-8468 x1 Email: norse@norsesys.com, leifp@norsesys.com Website: www.norsesys.com Company Officer(s): Leif Eric Petterson Sr., CSP; David Hopper Products: Norse Systems, Inc. provides a complete set of integrated products for managing bus transportation. Norse has been providing solutions for the bus industry for over 35 years. The comprehensive software product set is combined with private “cloud” based virtual servers and professional support to provide a complete solution for bus operators.

The solutions are designed to run on existing computer infrastructure, so there is minimal or no capital cost. Low monthly fees, with no long term contract, keep costs and risks low.

Applications include: Charter/field trip sales and operations, dispatching, driver qualifications, human resources, employee time and pay, transit line runs, day trip/commuter/airport shuttle and tour systems, accident management, equipment maintenance, warrantee tracking and recovery, fuel control, fuel tax reporting, trip bidding, school bus routing with automated map interfaces, multi-site inventory control, purchasing, home to school operations, accounts receivable, general ledger, accounts payable, and more.

The Norse applications are provided with the “Screen Driver,” The Enterprise IT environment for developers and users. The system includes user security, system administration, custom reporting, and application development and management tools. Demonstrations and sales presentations are available at no cost. 21 RBS - Relational Bus Systems, Inc. 10 Lancaster St. - Box 215 Cherry Valley, NY 13320 USA Phone: 607-264-9300 Toll Free: 800-448-7001

May/June 2021

Email: manager@rbs2000.com Website: www.rbs2000.com Products: RBS, Inc. designs, implements and supports Tour and Charter Management systems with more than 500 customers in North America.

Products include: GoTour Management System, a browserbased system, manages tour reservations, itineraries, receivables and payables, and produces customer documents and management reports for group and retail tours. The RBS cloud-based system is hosted and backed up in the cloud using AWS (Amazon Web Services). RBS is now distributing GoTourV4.10, which includes BOPI (Blocked Out Passenger Inventory); integrated, highly secure, online credit card authorization (GoPay) is available; GoChart Charter Management System features customer and contract management, schedule and dispatch, and accounts receivable.

Modules allow system customization to fit a company’s needs and size. Powerful, user definable security, requiring unique login and password, is available; Offsite Backup and Recovery provides daily offsite data backup and features limited online access to a customer’s data in the event of a disaster; and, Web Manager modules include simple, reliable, real time credit card authorization for GoChart and GoTour; online quote generation and notification; and web access to drivers’ orders for GoChart.

Demos for GoTour and GoChart are available by appointment. 19

Trapeze Group 5800 Explorer Dr. Mississaugua, ON L4W 5K9 CANADA Phone: 905-629-8727 Email: info@trapezegroup.com Website: www.trapezegroup.com Products: Transit Operations and Workforce Management, designed to simplify scheduling, frequent sign-ups, complex pay rules and solve other logistical headaches; Transit Enterprise Asset Management, which tracks equipment and infrastructure over time, extends their lives and keeps them safe; Automated Fare Collection, designed for optimal cash management, provides agencies with fare media and provides higher utility to existing investments; and Traveler Information delivers schedule and real-time information to transit and paratransit passengers. Transit scheduling and planning and paratransit scheduling and dispatch solutions provide flexibility for an agency, while business intelligence tools provide views of an agency’s data. 15

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AngelTrax 119 S. Woodburn Dr., Dothan, AL 36305 USA 800-673-1788 Email: sales@angeltrax.com Website: www.angeltrax.com Company Officer(s): Richie Howard, President & CEO; Katherine Tolar, Vice President of Operations; Scott Lisenby, Vice President Products: AngelTrax is a leading designer, manufacturer and provider of high-definition invehicle mobile surveillance. AngelTrax drives the market with state-of-the-art products, including Vulcan™ Series MDVRs, patented Hybrid Component™ MNVRs, IP cameras, high-definition cameras, live view, live tracking, driver behavior management with AI features and patented Virtual Synchronized Mapping™ technology. Engineered to combine the advantages of HD and IP cameras into one recording system, Vulcan Series Mobile DVRs were developed over several years with a limitless budget to meet the need for extreme storage reliability, versatility for any vehicle type, and durability for the long haul.

With patented Hybrid Component technology, AngelTrax HCNVRs are equipped with modules that are fully removable and replaceable in the field, enabling authorized personnel to perform system updates and maintenance in minutes, and increasing the efficiency of the entire fleet by reducing downtime and replacement outages. Vulcan Series systems support a full range of interior and exterior HD and IP cameras, including the patent-pending Parallax™ camera, which provides 210 degrees of coverage with a horizontal resolution exceeding Cinema 4K and zoomed image clarity never before available in the industry. 21

ASA Electronics 2602 Marina Dr., Elkhart, IN 46514 USA Toll Free: 800-688-3135 Website: www.ASAElectronics.com Products: The company has been designing and manufacturing mobile electronic products for the marine, RV, powersports, agricultural, construction, commercial vehicle and bus industries since 1977. 18 Clever Devices, Inc. 300 Crossways Park Dr. Woodbury, NY 11797 USA

516-433-6100 Email: contactus@cleverdevices.com Website: www.cleverdevices.com Products: Clever Devices is a provider of technology solutions for all modes of public transportation including fixed-route, bus rapid transit, paratransit and rail. The company’s solutions enhance mobility and help meet the public transportation challenges of communities around the world. 18

EyeRide 2520 SW 30th Ave. Hallandale Beach, FL 33009 USA 888-668-6698 Email: info@eyerideonline.com Website: www.eyerideonline.com Products: The company provides such items as DVR camera surveillance systems; cameras for commercial trucks, buses and transit vehicles; GPS tracking systems for fleet vehicle management; mobile Wi-Fi hotspot routers for buses and motorcoaches; and electronic logbook and DVIR equipment. 18 Idrive 249 N. Turnpike Rd. Santa Barbara, CA 93111 USA 805-308-6094 Email: sales@idriveglobal.com Website: www.idriveglobal.com Products: Idrive provides artifically intelligent (AI) in-vehicle camera systems with live GPS tracking, live look-in, facial recogonition, distracted and drowsy driving detection and more. The Idrive AI cam is a dual video dash camera that records both the driver and road to monitor behavior for accident reduction. The Idrive AI cam can detect distracted driving in real time and alert the driver with in-cab alerts. All driving events are uploaded to the Idrive’s secure client-based fleet monitoring software, Iris.

Within Iris, safety managers can view events, score events, track drivers, request live videos, get accident alerts, run reports to coach drivers and more. 20 Luminator Technology Group 900 Klein Rd., Plano, TX 75074 USA Phone: 972-424-6511 Website: www.luminator.com/en-us/

Product: Globally-recogonized technology solutions that increase intelligence, safety and efficiency for public transit operations. 21

REI 6534 L St., Omaha, NE 68117 USA 402-339-2200 Email: info@radioeng.com Website: www.radioeng.com Products: REI is a customer-experience focused, all-in-one solutions provider of professional automotive-grade electronics for the transportation industry. 18 Rosco Vision Systems 90-21 144th Pl., Jamaica, NY 11435 USA 718-526-2601 Website: www.roscovision.com Products: Founded in 1907, Rosco provides such items as backup camera systems, mirrors, visors and other visual safety solutions to the worldwide commercial vehicle market. 18

Safety Vision See Ad On Page 25 6100 W. Sam Houston Pkwy. N. Houston, TX 77041 USA 713-896-6600 Email: masstransitsales@safetyvision.com Company Officer(s): Bruce H. Smith, CEO Website: www.safetyvision.com Products: For almost 30 years, Safety Vision has been providing advanced on board video products for the mass transit industry. The company has a portfolio of products that are second to none in terms of customer choice and advanced technology. Safety Vision provides both open architecture and proprietary on board solutions. It can tailor a solution for fixed route, paratransit, heavy rail, and light rail applications that best fit an individual customer’s needs. 21 Seon Unit 111 – 3B Burbidge St. Coquitlam, BC V3K 7B2 CANADA 604-941-0880 Email: sales@seon.com Website: www.seon.com Products: Seon is a manufacturer of video surveillance and fleet management solutions for school and transit buses. 18

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Allison Transmission One Allison Way Indianapolis, IN 46222-3271 USA 317-242-5000 Website: www.allisontransmission.com Products: Allison Transmission is a manufacturer of fully automatic transmissions for medium- and heavy-duty commercial vehicles as well as electric hybrid-propulsion systems for city buses. Allison transmissions are used in a variety of applications including refuse, construction, fire, distribution, bus, motorhome, defense and energy. Founded in 1915, the company is headquartered in Indianapolis, IN, and employs approximately 2,700 people worldwide. With a market presence in more than 80 countries, Allison has regional headquarters in the Netherlands, China and Brazil with manufacturing facilities in the U.S., Hungary and India. Allison also has approximately 1,400 independent distributor and dealer locations worldwide. 18

Chuck Barnes, Vice President; Michael Dominici, CFO; Brad Carson, Director of Sales & Marketing Products: Complete Coach Works (CCW), a family-owned and operated organization headquartered in Riverside, CA, provides services to the North American transportation industry. During its more than 30 years in business, CCW has become known as a full-service provider of transit repair solutions. CCW offers previously used, dieselpowered transit buses and remanufactures them into like-new vehicles, containing all-electric drivetrain systems. CCW’s affiliate companies, Shuttle Bus Leasing and Transit Sales International, provide sales and leasing options that meet the needs of transportation companies. 21

ATR Transmission Remanufacturing, Inc. 1019 Noel Ave. Wheeling, IL 60090 USA 847-566-4488 Website: www.atreman.com Products: A supplier of fleet transmissions. It specializes in Allison and light-duty transmission remanufacturing. 18

Detroit Diesel Corporation 13400 W. Outer Dr. Detroit, MI 48239 USA Website: www.demanddetroit.com Products: Detroit is an industry-leading original equipment manufacturer of state-of-the-art engines, axles and transmissions specifically designed for integrated performance and efficiency. In addition to advanced safety systems and telematics, the Detroit™ product portfolio offers increased power with the robust 505 HP DD13®, the 350 HP DD8™, and the 230 HP DD5™. For maximum uptime and productivity, Detroit™ Connect Virtual Technician℠ remote diagnostic service comes standard on all Detroit engines. 18

Atlantic Detroit Diesel-Allison 180 Route 17 South Lodi, NJ 07644 USA 201-489-5800 Website: www.atlanticdda.com Products: Engaged in the sale and servicing of diesel and alternative fuel engines, transmissions and related components, parts and accessories, for equipment serving various on- and off-highway markets. 18

CBM NA 8477 Chemin Dalton Ville Mont Royal, QC H4T 1V5 CANADA 877-332-3163 Email: info.canada@cbmcompany.com, info.usa@cbmcompany.com Website: www.cbmcompany.com Products: Spare parts for motorcoaches, buses and trams, including engines. 18

Complete Coach Works 1863 Service Ct. Riverside, CA 92507 USA 951-684-9585 Email: marketing@completecoach.com Website: www.completecoach.com Company Officers: Dale E. Carson, President; Page 36

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Cummins Inc. Box 3005 Columbus, IN 47202-3005 USA 800-286-6467 Website: www.cumminsengines.com Products: Cummins designs, manufactures, sells and services diesel and alternative-fueled engines from 2.8 to 95 liters, diesel and alternative-fueled electrical generator sets from 2.5 to 3,500 kW, as well as related components and technology.

Cummins serves customers through its network of 500 company-owned and independent distributor facilities and approximately 7,500 dealer locations, in more than 190 countries and territories. 18

MAN Engines & Components Inc. 591 SW 13th Terrace Pompano Beach, FL 33069 USA 954-946-9092 Email: mecinfo@man-mec.com Website: www.man-engines.com Products: High quality chassis components, transfer cases and bus and heavy-duty truck axles. 19

May/June 2021

Stewart & Stevenson Power ProductsAtlantic Division 180 Route 17 South Lodi, NJ 07644 USA 201-489-5800 Website: www.atlanticdda.com Products: Detroit Diesel engine and Allison automatic transmission distributor; Mercedes-Benz diesel engines; Freightliner Custom Chassis Corporation products; Mobile Climate Control products; Thomas Built Buses parts and service dealer; complete diagnostic and repair services; Allisonhybrid electric propulsion and related components; filters; batteries; diesel emission and retrofit solutions. 18

Voith Turbo Inc. 25 Winship Rd. York, PA 17406 USA 717-767-3200 Website: www.voith.com Products: Voith Turbo produces transit bus transmissions worldwide. Voith’s DIWA.6 bus transmission is exclusively designed for use in transit buses. The DIWA.6 offers lowered fuel consumption and emissions, while ensuring optimal performance and a smoother ride. Based on the proven DIWA power-split principle, the transmission delivers seamless starting and braking across a range of speeds. This results in 50 percent fewer gear shifts, greater riding comfort and significantly reduced driveline wear.

Voith’s ANS (Automatic Neutral Shift), coupled with intelligent start-up management, prevents the engine from working against the still-active brake during start-up. This reduces unnecessary fuel consumption, and delivers more sustainable operation through reduced CO2, NOx, particulate and noise emissions.

Voith complements its DIWA.5 and DIWA.6 transmissions with its advanced diagnostic software, Aladin 6. This software makes repairs and maintenance easier by providing access to event memory and runtime data. The data can be shared easily with a Voith service provider if additional troubleshooting is required. Aladin 6 diagnostic software is available for free to DIWA owners.

There are no subscription or licensing fees. 19 ZF Industries, Inc. 777 Hickory Hill Dr. Vernon Hills, IL 60061 USA 847-478-6840 Website: www.zf.com Products: ZF is a global supplier involved with driveline and chassis technology as well as active and passive safety technology. 18

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Eberspächer Names ABC Companies Certified Service Partner

ABC Companies, provider of motorcoach, transit and specialty passenger transport equipment, parts, service and technical support in North America has been designated as the Eberspächer Certified Service Partner for the United States.

“After an extensive vetting process, Eberspächer selected ABC Companies’ Speciality Vehicles and Technologies (SVT) division to provide Eberspächer customers a comprehensive range of service, parts and dedicated technical support. This new program is part of Eberspächer’s ongoing enhancements in customer satisfaction for motorcoach and transit customers, including emerging zero emissions electric vehicles (ZEV),” according to a press release.

“As a qualified Eberspächer service partner, ABC SVT and ABC Parts Source divisions will support Eberspächer HVAC systems within the OE and replacement markets, providing access to parts and service directly through a nationwide parts and service network. Offering numerous benefits including onsite repairs at customer locations, as well as mobile tech services, Eberspächer customers can access technical and field support services via a 24/7 customer care hotline. With access to a comprehensive online parts ordering system, and U.S.- based call center, customers can expect fast and convenient turnaround on Eberspächer components. ABC warranty claims specialists can also assist Eberspächer customers in warranty support and claims processing as required.”

“Customers trust ABC to support their needs for major repairs and overhauls to simple components, and we are excited to represent a quality tier one supplier like Eberspächer within our service offering, technical support and expansive parts inventory,” said Roman Cornell, president, ABC Companies. “We distribute numerous tier-one OEM and national aftermarket brands, so we understand the importance of providing high-quality components, delivered via a superior customer experience. We began working with Eberspächer in this capacity to provide field service assistance on Proterra buses, given our familiarity with Eberspächer and ZEV requirements. This created the synergy with our technicians, warranty and parts specialists to offer the knowledge and expertise necessary to help customers keep their fleets up and running including critical climate controls for passengers and drivers.”

John Gillis, ABC vice president parts source said, “We are proud to represent the Eberspächer brand, giving operators direct access to ABC’s established supply chain, nationwide network of parts hubs and warehouses, as well as proven support and service capabilities.”

“We believe that customer service starts at delivery, regardless of whether it is a motorcoach or a simple part. Being able to find, order, receive and be accurately billed seems basic, but consistently delivering is critical. Making sure we can answer any questions, and provide necessary support

along the way allows us to continually improve our service,” said Thom Peebles, ABC Companies/vice president marketing.

“Working with organizations like Eberspächer, that share our commitment to customer service, and can leverage our systems and processes, allows them to continue focusing on designing and manufacturing high quality components, while relying on a robust process to satisfy their customers, a real win-win,” added Cornell. “By aligning with new, innovative partners, we continue to develop a higher level of technical knowledge that can deliver greater operational efficiency and opportunity to transit and motorcoach operations. The ability to bring this expertise as a service to Eberspächer and its customers is something we see as a growing opportunity for other manufacturers and suppliers, and we are happy to be behind the scenes using our resources on their behalf.”

ABC Companies has diverse product and service offerings that cover operational needs, including new and pre-owned fullsize highway coach equipment, along with transit specialty vehicles including battery electric vehicles. ABC supports customers with a comprehensive after-sale service network for service and repairs, collision services, extensive OEM and quality.

For more information, call ABC Companies at 800-222-2875 or visit www.abc-companies.com.

San Diego’s MTS Board Approves $125 Million Capital Improvement Program

Metropolitan Transit System (MTS) board of directors has approved $125 million for the FY 2022 Capital Improvement Program (CIP).

“The MTS CIP is an important road map for planning and funding assets for San Diego’s transit system. And having $125 million to allocate in CIP funds is very healthy for an agency our size. This includes new trolleys and buses, advancing our zero-emission bus transition, fully funding our new fare collection system, and more,” said Sharon Cooney, MTS chief executive officer. “MTS is committed to providing the best rider experience possible and the CIP helps us achieve this goal.”

• The MTS CIP receiving the most funding in FY 2022 are:

• Funding for new low-floor trolleys $28.5 million; • Funding for 32 40-foot compressed natural gas buses, 10 minibuses and five Zero Emission Buses - $42.2 million; • Funding for 11 60-foot zero emission buses for the Iris Rapid project - $15.6 million; • Funding for design and station infra-

structure for Iris Rapid; and overhead charging infrastructure to support the new route – $12.1 million; and, • Funding for the new fare collection system, PRONTO - $3.3 million.

Also new from MTS is a campaign to help small businesses recovering from the pandemic. Eat-Shop-Play is a small business support program that rewards people for shopping locally. Designed to get more customers into neighborhood stores and spur more economic development, the program is free for retailers, and is supported by an MTS-sponsored outreach and advertising campaign.

Participating businesses are encouraged to create unique offers or insider deals to increase foot traffic further.

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Micro Bird Commercial

Micro Bird Commercial

CT-Series

CTS-Series

Offered in gas, recent tests demonstrate an impressive day-to-day fuel economy of up to 38 percent compared to other shuttle bus chassis. The transit chassis also offers an encased capless fuel filter and an improved engine compartment layout, in both 3.5L Ecoboost and 3.5L gas engines, that are proven worldwide.

In addition to many of the Micro Bird body benefits such as the reinforced structure and the superior insulation, the CT-Series wide center aisle creates more room for passengers enhancing the comfort.

The design offers optimized driver ergonomics, and the overall look of this vehicle is contemporary and stylish.

Micro Bird Commercial designs and manufactures a complete line of commercial buses built with superior durability. The CTS-Series delivers exceptional safety and stability, making this bus an excellent choice for special needs applications.

This bus is ready to be equipped with a variety of options to suit the needs of any passenger, disabled or not. The CTS-Series (CT-Series) offers more visibility and a more comfortable driver’s area, with easy access to controls. The double-leaf wheelchair doors offer protection on both sides of the lift, thus adding to passenger safety, while offering superior weather seal and door strength.

Micro Bird Commercial 3000 Girardin Street Drummondville, Quebec J2E 0A1 Fax: (819) 475-9633 Email: commercial@microbird.com www.mbcbus.com Sales Contact Person: James Mansell 819-473-3366 • james.mansell@microbird.com Sales Contact Person: Christopher Shigley 402-889-1097 • Christopher.Shigley@microbird.com

Model.....................................................................................................CT-Series Seating Capacity............................................................Up to 17 passengers Length ............................................................................................................273” Width ................................................................................................................86” Height .............................................................................................................106” Engine.......................................................................3.5L Gas | 3.5L EcoBoost Transmission.....................................................10 speed AOD w/Selectshift Chassis ..................................................................................Ford Transit T350 Air Conditioning........................................................................Up to 55K BTU Steering.........................................................................................Tilt-Standard Suspension......................................................................................Leaf Spring Wheelbase......................................................................................................156” Page 38

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May/June 2021

Micro Bird Commercial 3000 Girardin Street Drummondville, Quebec J2E 0A1 Fax: (819) 475-9633 Email: commercial@microbird.com www.mbcbus.com Sales Contact Person: James Mansell 819-473-3366 • james.mansell@microbird.com Sales Contact Person: Christopher Shigley 402-889-1097 • Christopher.Shigley@microbird.com

Model ..................................................................................................CTS-Series Seating Capacity ............................................................Up to 11 passengers Length ............................................................................................................273” Width ................................................................................................................86” Height .............................................................................................................106” Engine.......................................................................3.5L Gas | 3.5L EcoBoost Transmission.....................................................10 speed AOD w/Selectshift Chassis ..................................................................................Ford Transit T350 Air Conditioning........................................................................Up to 55K BTU Wheelchair lift.....................................................................................Standard Steering.........................................................................................Tilt-Standard Suspension......................................................................................Leaf Spring Wheelbase......................................................................................................156”

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Micro Bird Commercial

Micro Bird Commercial

D-Series

DS-Series

The D-Series is a dual rear wheel bus, made with six longitudinal structural beams, combined with one-piece galvanized steel roof bows that enhance safety and rollover protection. This mid-size bus can be built to accommodate various floor plans and configurations, with seating up to 28 passengers.

Micro Bird buses are purpose built for tours, assisted living, public transit, shuttle markets and many more. Several options such as luxury seats, extra wide rearview window, flat screen TV, and panoramic windows, are offered to enhance a rider’s experience. Alternative fuel propane and electric systems are also available.

The DS-Series, a dual rear wheel special needs vehicle, delivers superior safety and a smoother ride because of the energy absorbing body mounting blocks, which greatly reduce road vibration and noise within the bus body. Micro Bird’s recessed wheelchair tracks, Slide N’Click or floor pocket anchorages, offer safe and secure transportation for special needs passengers.

The double-leaf wheelchair doors offer protection on both sides of the lift, thus adding to passenger safety, while offering superior weather seal and door strength. Alternative fuel propane and electric systems are also available.

Micro Bird Commercial 3000 Girardin Street Drummondville, Quebec J2E 0A1 Fax: (819) 475-9633 Email: commercial@microbird.com www.mbcbus.com Sales Contact Person: James Mansell 819-473-3366 • james.mansell@microbird.com Sales Contact Person: Christopher Shigley 402-889-1097 • Christopher.Shigley@microbird.com

Micro Bird Commercial 3000 Girardin Street Drummondville, Quebec J2E 0A1 Fax: (819) 475-9633 Email: commercial@microbird.com www.mbcbus.com Sales Contact Person: James Mansell 819-473-3366 • james.mansell@microbird.com Sales Contact Person: Christopher Shigley 402-889-1097 • Christopher.Shigley@microbird.com

Model.......................................................................................................D-Series Seating Capacity...........................................................Up to 28 passengers Length..................................................................................From 257” to 346” Width.................................................................................................................96” Height..................................................................................................111” or 113” Engine ...................Ford: 7.3L gas Economy or Premium or GM 6.0L gas Transmission......................Ford: 6-Speed AOD or GM: 8 or 6 Speed AOD Chassis.............................................Ford E350 & E450 or GM 3500 & 4500 Air Conditioning........................................................................Up to 82K BTU Steering.........................................................................................Tilt-Standard Suspension......................................................................................Leaf Spring Wheelbase ............................................................................From 138” to 216”

Model ....................................................................................................DS-Series Seating Capacity...........................................................Up to 22 passengers Length...................................................................................From 283” to 315” Width.................................................................................................................96” Height ..............................................................................................................118” Engine ...................Ford: 7.3L gas Economy or Premium or GM 6.0L gas Transmission......................Ford: 6-Speed AOD or GM: 8 or 6 Speed AOD Chassis.............................................Ford E350 & E450 or GM 3500 & 4500 Air Conditioning........................................................................Up to 82K BTU Wheelchair Lift....................................................................................Standard Steering.........................................................................................Tilt-Standard Suspension......................................................................................Leaf Spring Wheelbase ............................................................................From 158” to 216” May/June 2021

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ARBOC Specialty Vehicles

ARBOC Specialty Vehicles

Freedom

Mobility

The Freedom, built on the General Motors 4500 or Ford E450 cutaway chassis, utilizes the standard OEM spring suspension to create a low-floor, ADA-compliant bus capable of a 1:5 ramp angle; all with an exceptionally low price point.

Utilizing the GM or Ford suspension provides reduced maintenance costs over the life cycle, making it comparable to any standard floor cutaway. The spacious 39-inch entranceway and single plane floor inside the vehicle offer passengers the opportunity to experience fully-accessible, easy-to-navigate mobility.

All passengers can truly experience what Equal Access for Everyone™ means.

The ARBOC Mobility is built on the General Motors 4500 or Ford E450 cutaway chassis, utilizing a four-corner air-ride suspension with a beneficial kneeling feature. This allows for an entrance of less than 5-inches from the curb and a minimum 1:6 ramp angle.

The Mobility provides a single, non-discriminatory and accessible entranceway. Riders of all abilities no longer need to contend with steps and can easily navigate throughout the bus.

ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-1720 Website: www.ARBOCsv.com

Model......................................................................................................Freedom Seating Capacity...................................................................................Up to 21 Length................................................................................................24’, 27’, 29’ Width ...........................................................................96” (GM) or 100” (Ford) Height ..............................................................................................................115” Engine ...........................................................6.6L Gas (GM) / 7.3L Gas (Ford) Type of Fuel ....................................................................................................Gas Chassis...............................................................................GM4500, Ford E450 Wheelchair Lift Option.................................................................Braun ramp Suspension ...............................................................OEM spring suspension or optional Liquid Spring or MOR/Ryde Page 40

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ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-1720 Website: www.ARBOCsv.com

Model .......................................................................................................Mobility Seating Capacity...................................................................................Up to 21 Length................................................................................................23’, 26’, 28’ Width ...........................................................................96” (GM) or 100” (Ford) Height ..............................................................................................................115” Engine ...........................................................6.6L Gas (GM) / 7.3L Gas (Ford) Type of Fuel ....................................................................................................Gas Chassis...............................................................................GM4500, Ford E450 Wheelchair Lift Option.................................................................Braun ramp Suspension..............................................................4-corner air suspension

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ARBOC Specialty Vehicles

ARBOC Specialty Vehicles

Equess

Independence

ARBOC’s Equess, a low-floor transit bus built on an ARBOC Specialty Vehicles chassis with monocoque design, can accommodate up to 33 seated passengers or 6 wheelchair passengers. This bus features a completely flat floor with no steps throughout the interior. ARBOC’s advanced technology exceeds ADA guidelines with a 1:8 ramp slope and 39-inch door opening for passengers in need of superior accessibility. This 10-year bus utilizes heavy-duty ZF axles, which allow plenty of GVWR for extra standees.

The Equess CHARGE, the zero-emission battery-electric version of the Equess, is now available. The CHARGE utilizes the proven battery-electric technology from New Flyer, and offers a range of approximately 230 miles on a single charge.

Built on the fuel-efficient Ford transit chassis, the Independence offers a low cost of ownership while maintaining the safety and dependability that is expected from ARBOC. The 96-inch wide body allows for easy maneuverability inside the vehicle.

With a GVWR of 11,000 pounds and an available passenger capacity of up to 14 ambulatory or 5 wheelchairs, the Ford Independence is ideal for transit agencies that are looking for smaller low-floor buses.

Backed by the reliable Ford dealer network, the Independence offers convenience and ease of serviceability.

ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-1720 Website: www.ARBOCsv.com

Model .........................................................................................................Equess Seating Capacity.........................Up to 33 ambulatory or 6 wheelchairs Length................................................................................................27’, 30’, 35’ Width...............................................................................................................100” Height...........................................................................102” (D/CNG)/120” (EV) Engine ....................................................Cummins ISB 6.7L Diesel/6.7G CNG Type of Fuel................................................................................Diesel/CNG/EV Chassis...................................................................ARBOC Specialty Vehicles Wheelchair Lift Option.................................................................Braun ramp Suspension ................................4-corner air suspension with 6 air bags

ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-1720 Website: www.ARBOCsv.com

Model ...........................................................................................Independence Seating Capacity..........................Up to 14 ambulatory or 5 wheelchairs Length..........................................................................................................24’ 6” Width.................................................................................................................96” Height .............................................................................................................103” Engine ..........................................................................................3.5L EcoBoost Type of Fuel ....................................................................................................Gas Chassis.................................................................Ford Transit T350 Cutaway Wheelchair Lift Option.................................................................Braun ramp Suspension ...............................................................OEM spring suspension or optional AutoFlex air suspension May/June 2021

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TEMSA

TEMSA

TEMSA TS30

TEMSA TS35

TEMSA TS30 is a true and only mid-size integral chassis coach that provides the same level of comfort and amenities as a full-size coach. This coach created a new segment in the U.S. market when introduced in 2012, while the new generation was launched in September 2019.

The front and rear mask, with 6-piece bumper, provides maximum serviceability, tool-free access to main service components and more. The TS30 delivers smooth shifting and comfortable driving with many features included in the driver’s area. These features are combined with superb quality and craftsmanship to ensure a highquality driving experience.

Despite its compact dimensions, the TS30 has a robust, integral stainless steel design for extra durability and safety. The luxury design integrates a brighter interior, an improved HVAC system, increased luggage capacity and restroom space, enlarged driver area, reduced step height and many other features to provide a unique travel experience.

The TS30 is appropriate for smaller groups and operates as a larger coach. It is fuel-efficient, kind to the environment, and economically reasonable.

The world-class TEMSA TS35 coach is a fully integral designed mid-size coach that has proven its success by creating a new segment in its class. This mid-size coach offers a luxurious and spacious interior for passengers and drivers.

With the Cummins/Allison driveline, the TS35 provides excellent power and optimum serviceability. This coach is constructed from stainless steel for extra durability and safety. It is vigorously tested to ensure the highest standards to provide a dependable, high-quality driving experience.

The TS35 includes a welcoming entrance, an expanded driver’s cockpit, increased parts commonality with the TS30 and TS45, twin alternator application on the engine, rear engine door for easier maintenance, better accessibility, and as key safety features ABS, ASR, and ESP included as standard.

TEMSA NORTH AMERICA 404 Zell Dr., Orlando, FL 32824 Phone: 833-628-3672 Website: www.temsa.com

TEMSA NORTH AMERICA 404 Zell Dr., Orlando, FL 32824 Phone: 833-628-3672 Website: www.temsa.com Model ...............................................................................................TEMSA TS30 Length..............................................................................................................31.1’ Width .............................................................................................................94.8” Height ........................................................................................................132.07” Wheelbase .....................................................................................................185” Maximum Seating Capacity.......................................34 + 1 with restroom Engine......................................................................................Cummins B 6.7 L Maximum Power.......................................................................250HP (187kW) Maximum Torque........................................................660 lb-ft @ 1,600 rpm Fuel Tank Capacity .........................................................................80 U.S. Gal. Page 42

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Model................................................................................................TEMSA TS35 Length ...............................................................................................................35’ Width...............................................................................................................100” Height ..........................................................................................................138.6” Wheelbase ...................................................................................................218.1” Maximum Seating Capacity ........................................40 + 1 inc. restroom Engine ............................................................Cummins L9 350 HP–EPA 2017 Maximum Power .....................................................................................350 HP Maximum Torque.......................................................1,150 lb-ft @ 1,400 rpm Transmission..............................................Allison B500 (Retarder Option) Fuel Tank Capacity .........................................................................154 U.S. Gal

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Driverge Vehicle Innovations®

Driverge Vehicle Innovations®

Ford Transit Small Bus With Wheelchair Lift Options

Ford Transit CurbSmart® Microtransit Community Access

The Ford Transit Small Bus from Driverge Vehicle Innovations provides traditional bus door walk-in entry, which saves money on upfit and fuel economy over traditional cutaways.

Benefits include: Built on the Ford Transit 350 with 144-inch long wheelbase and extended body; 3.7L V6 engine with 275HP; 38-inch wide doorway with built-in steps that are perfect for shuttle or transporter use; 84-inch high door opening that offers maximum clearance and more room for entry and exit; bus door features remote for quick and easy operation from the driver seat, or outside the vehicle to allow driver to better assist passengers entering and exiting the vehicle; seats up to 15 passengers, including driver; rear lift available for wheelchair transport; can hold up to four wheelchairs; and, exclusive SmartFloor flexible flooring system that allows moving and removing of seats to bring dozens of seating and wheelchair layout options.

Driverge’s patent pending Ford Transit CurbSmart is designed to transport passengers with ease thanks to an added rear-entry doorway. Perfect for public transport and microtransit service, this van was designed with metro-area drivers in mind to make picking up and dropping off passengers as simple as possible. A heavy-duty lift for wheelchair passengers offers a safe accessibility, while a 27-inch wide and 80-inch tall walk-in door provides generous height for all size passengers.

The CurbSmart comes equipped with slip resistant, durable flooring, overhead standing rails for additional passengers and an optional roof-mounted secondary AC system.

CurbSmart® is a registered trademark of Driverge Vehicle Innovations, LLC.

Driverge Vehicle Innovations 4199 Kinross Lakes Parkway Richfield, OH 44286 855-337-9543 Email: biz@driverge.com www.driverge.com

Model............................................................................Ford Transit Small Bus Seating Capacity .......................................15 passengers including driver Length............................................................................................................264” Width.....................................................81.5” (97.4” including side mirrors) Height .............................................................................................................108” Engine..............................................................................................Ford 3.7L V6 Type of Fuel ....................................................................................................Gas Chassis ........................................................................Ford Transit 350 EL HR Air Conditioning ....................................................................................Factory Wheelchair Lift Option ..............................................................................Rear

Driverge Vehicle Innovations 4199 Kinross Lakes Parkway Richfield, OH 44286 855-337-9543 Email: biz@driverge.com www.driverge.com

Model..........................................................................Ford Transit CurbSmart Seating Capacity........................6 ambulatory + 2 WC (including driver) Length............................................................................................................264” Width.....................................................81.5” (97.4” including side mirrors) Height .............................................................................................................108” Engine..............................................................................................Ford 3.7L V6 Type of Fuel ....................................................................................................Gas Chassis ........................................................................Ford Transit 350 EL HR Air Conditioning ....................................................................................Factory Wheelchair Lift Option...............................................................................Side May/June 2021

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ABC Companies

Hometown Manufacturing

Van Hool CX35 Motorcoach

Hometown Coach View

With many exclusive features unique to the small-coach segment, the Van Hool CX35 offers a truly user-friendly design. Featuring front-to-rear flat passenger floor design, the coach’s 102-inch exterior width and full-size coach height offer a roomy and spacious cabin design, with no step-up throughout.

The integrated A/C system translates to more luggage space below, plus a curved passenger entry is both aesthetically pleasing and offers the same uniform step height as the CX45 for passenger boarding. The CX35 also features a mid-ship wheelchair lift. Van Hool also offers this in an optional rear passenger door option.

The CX series is available in 35- and 45-foot models, and brings Van Hool’s quality design and engineering, plus rugged reliability and the perfect flexibility, to a fleet. With parts inter- changeability, fleet maintenance is a lot easier. The 35- and 45- foot models share a nearly identical design. Their high level of parts and components interchangeability drive some high-value benefits to operators. A dramatic reduction in spare parts investment is an obvious advantage, but for operators who already run the Van Hool CX45 in their fleets, the need for driver and mechanic training is greatly mitigated.

The Hometown Coach View is more than just another transit bus. The View boasts many customized features, including an impressive GVRW and wheelbase range.

The View is also green. Customers can choose from LPG and CNG packages for longer range capabilities and lower emissions; or they can select a full electric propulsion system that provides a range of 120 to 140 miles and a short recharging time of four to five hours, producing zero emissions.

Other key features include panoramic-view windows, seating up to 42 passengers and heavy-duty construction.

The View is designed to provide exceptional shuttle, tour and paratransit performance. Developed to optimize floorplan customization, the View is synonymous with user-friendliness and ease of application.

ABC Companies; 17469 West Colonial Drive Winter Garden, FL 34787 USA; 407-656-7977 E-mail: abcinfo@abc-companies.com Website: www.abc-companies.com

Hometown Manufacturing 750 Industrial Parkway, Crandon, WI 54520 Phone: 715-301-0149 • Fax: 715-478-5095 Email: hi@hometown-mfg.com Website: www.hometown-mfg.com

Model ...........................................................................................Van Hool CX35 Seating Capacity .........................38 Passengers with 3-point seat belts Length ...............................................................................................................35’ Width ...............................................................................................................102” Height ............................................................................................................11’ 6” Engine .............................................................................Cummins L9 (345HP) Transmission.................................................................................Allison B500 Chassis .......................................................................................Stainless Steel Air Conditioning ....................................................Integrated HVAC System Wheelchair Lift Option ..............................................................Braun NL-501 Steering................................................................ZF Variable Ratio Steering Suspension.................................................Independent Front Suspension

Model..............................................................................................................View Length........................................................................................................32’/36’ Seating ..................................................30-34 passenger/36-42 passenger GVWR ..........................................................................................................24,000 Body Width......................................................................................................99” Body Height................................................................................................123.5” Int. Height....................................................................................................80.5” Wheelbase...........................................................................................228”/242” Engine .....................................................Diesel, gas, LPG, CNG, full electric Transmission............................Allison PTS 2200 / Ford auto 5-speed OD

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BYD

Motor Coach Industries

30’ Battery-Electric Bus (K7M)

MCI® J3500

Designed for transit applications, the K7M provides a wide variety of transit systems with high quality and extreme reliability options. The vehicle is popular as a shuttle for universities, airports and corporate campuses.

BYD 1800 S Figueroa Street, Los Angeles, CA 90015 Phone: 800-BYD-AUTO Email: info.na@byd.com • Website: www.byd.com

Discover the big appeal of the best small coach yet. MCI’s 35foot coach comes with all of the styling and comfort hallmarks of the best-selling J4500, with seating for up to 44 passengers, an optional rear window, a powerful Cummins engine with the J4500 electric cooling package, and a turning radius of under 33 feet to help maneuver the tight spots.

Utilizing more of the same J4500 components, the MCI J3500 features the same windows and windshields, and a modern driver cockpit, along with the patented spiral entryway and interior trim packages and seating options. The two-axle model also has the J4500 front and drive axle (no tag), and best-in-class payload capacity with the largest underfloor baggage space featuring two baggage bays and common doors.

Motor Coach Industries; 200 East Oakton St., Des Plaines, IL 60018; 847-285-2000; 800-428-7626; Email: marketing@mcicoach.com; Website: www.mcicoach.com

Model...............................................................................................................K7M Seating Capacity ..............................................................................Up to 22+1 Overall Length..........................................................................................30.7 ft Overall Width ............................................................................................95.7 in Overall Height ............................................................................................128 in Wheelbase ...............................................................................................195.2 in Turning Radius .........................................................................................30.2 ft • 100% battery electric with zero emissions • Proven lower total cost of ownership than diesel or CNG • New leasing options significantly reduce up-front costs • Up to 158 miles on a single charge • Full depot charging in 1.5-2.5 hours • 12-year full replacement warranty on BYD’s safe, non-toxic batteries • On-route inductive charging available

Model...........................................................................................................J3500 Passenger Capacity..........................With lav 40- standard; 44- optional Overall Length .........................................................................................35’ 10” Overall Height .........................................................................................140.75” GVWR ..................................................................................................42,000 lbs.

Interior Ceiling Height ...........................................................................78.25” Wheelbase .................................................................................................228.8” Turning radius..........................................................................................32’ 10” Fuel Tank Capacity ................................................................................164 gal.

Engine...............................................................................Cummins L9, 350hp, 1350 lb-ft torque w/engine brake Transmission: .............................Gen V Allison B500, 6-speed automatic with prognostics capability Brakes ....................................................Bendix® ADB22X™ Air Disc Brakes May/June 2021

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Lorenz Bus Service: Continued From Page 16

Trudy Canine, wife of James and mother of Mike and Ben. Over the years, she has successfully operated her own human resources company, and has also played a key role in Lorenz Bus Service’s success.

“We all bring to the company different areas of expertise and experience. My father has a financial and accounting background. Ben is a lawyer, and our mother has been very successful working in human resources. My background is in sales and marketing,” Mike Canine said. “We usually figure out together the right answers to different situations, relying on our various perspectives.”

S

THE IMPORTANCE OF TECHNOLOGY till based on the north side of the Twin Cities, Lorenz Bus Service is headquartered in a Minneapolis facility located on a 12.5-acre lot, 90 percent of which is paved for plenty of parking. The location is surrounded by security fencing and includes three above-ground fuel tanks —one each for diesel, gas and propane.

“We can simultaneously dispense fuel for seven buses,” Ben Canine said. “Light poles in the parking lot include security cameras, charging outlets and Wi-Fi.” The majority of Lorenz Bus Service’s motorcoach fleet consists of Van Hool CX45 vehicles. Officials at Lorenz have enjoyed a long and successful relationship with ABC Companies, the exclusive U.S. and Canadian distributor of Van Hool motorcoaches.

“Our company was one of the first operators in the Twin Cities market to purchase Van Hools from ABC Companies. We have had a long and strong relationship over the years with ABC since that initial purchase,” Mike Canine said. “ABC has become a valuable

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partner, helping us (Lorenz Bus Service) grow our fleet over the past 10 years.

“The close proximity of ABC Companies’ Faribault, MN, location (approximately 50 miles south of Minneapolis-St. Paul) has also allowed us to stock fewer parts at our own facility. Over the years, officials at ABC have helped us troubleshoot mechanical issues, and have provided demo buses when needed.”

Today, Van Hool vehicles operated by Lorenz Bus Service are used in a variety of ways — from over-the-road charter trips to transporting Minnesota State Fair attendees. Overall, Lorenz Bus Service provides a diverse fleet that can accommodate a variety of needs.

“That includes black mini-buses, with leather seating, that are decked out with a variety of amenities, similar to what would be expected from a limousine provider,” Ben Canine said. “Our goal is to be a one-stop operation, meeting the many different transportation demands from customers.”

“It’s very important to all of our customers that we feature a nice interior. Along with leather seating, other important amenities are Wi-Fi, outlets, tables and rear windows,” Mike Canine added.

“Passengers appreciate being able to plug their electronic devices to nearby tables, seats and/or overhead monitors. With some of our vehicles, we have even taken out seats and added tables. That is especially important for sports teams during longer trips. In particular, it allows collegiate athletes a better place to study before, or after, a game.”

Many passengers are also impressed by contour parcel racks found inside the company’s Van Hool motorcoaches. The feature, Mike Canine said, allows room for larger monitors.

Taking advantage of technological advancements for the office is also essential at Lorenz Bus Service. That includes the integration of the company’s accounting and maintenance systems, improving efficiencies and reducing paper usage.

“We put that system together as the pandemic progressed, which was key since so many of our people were working from home,” Ben Canine said. “The process takes advantage of cloud computing, allowing us, for example, to send a payment to a vendor’s bank account, with a click of a button.”

Officials at Lorenz Bus Service have also finetuned software that allows the company to better check on the availability of drivers.

“There are a lot of moving pieces in this business,” Ben Canine added. “We continue to do everything we can, with the aid of technology, to help our company run as smoothly as possible.”

Updates in marketing and branding have also proven to be beneficial.

“As a company, we have built a lot of relationships over the years within the Twin Cities market, involving various destinations and other sources of business. That is part of our approach to marketing,” Mike Canine said.

On the branding side, Lorenz Bus Service caught the attention of many area residents after introducing a new look involving many of its vehicles.

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“When we started pivoting away from the transit business, it was decided to change our main bus color — from white to blue,” Mike Canine explained. “It made a big difference in our branding. At one point, we had two blue buses and the rest of the fleet was still white. One day, as I was visiting with community members, I told a person that I worked for Lorenz Bus Service. That person responded, ‘Oh, you are with the company that has the blue buses.’ Since we only had two blue vehicles on the road at that time, I knew our new color scheme was working. We remain very cognizant, and continue to evaluate, all of our branding efforts.”

“When it comes to service, our company’s philosophy is, ‘Ask customers what things are most important to them, and then pay attention to their responses.’ When it came to transporting Michigan’s football team, we learned that Jim Harbaugh likes Diet Coke,” Mike Canine said. “Even though it was not requested by the team, we made sure that our lead driver had a cooler containing two bottles of Diet Coke. The bottles were wiped down and put into a clear plastic bag, with a sticker that verified they has been sanitized.

“Every time (Harbaugh) boarded the bus, our driver handed him the bag with Diet Coke. The team’s director of operations was thrilled, as we paid attention to the smallest of details. By the end of day, everyone on that vehicle was talking about the Diet Coke.

TACKLING CHALLENGES, Among the amenities found on certain “When it comes to customer service, in FINDING OPPORTUNITIES Lorenz Bus Service vehicles are tables, many cases what we do goes far beyond espite enormous challenges, offiespecially important to collegiate athletes just providing a safe vehicle for transcials at Lorenz Bus Service are when studying before, or after, a game. portation. That is part of it, but we are looking forward to what the future also facilitators — trying to make each trip a seamless and poscan bring for a diverse transportation provider.

“As a company, our main focus going forward is to consis- itive experience for each client.” tently improve. That can be achieved with the help of advanced Contact: Lorenz Bus Service, 8600 Xylite St., NE, technology, greater efficiency and improved fleet strategy,” Mike Minneapolis, MN 55449. Phone: 763-784-7196.

Canine said. “For example, we are always accessing the right time Website: www.lorenzbus.com. to buy and/or sell vehicles, our cost structure and where we fit within the current marketplace.

“Service diversification also remains critical. If this pandemic has shown us anything, it’s the importance of a diverse transportation operation.”

Of course, success is not possible without good employees — a fact not lost on Mike and Ben Canine. For a bus/motorcoach operator, that includes finding — and retaining — quality drivers.

“Historically, we have fared very well in finding and keeping good drivers. For us, I think the key is positive word-of-mouth about our company, and remaining consistent when it comes to driver recruitment,” Mike Canine said. “We offer competitive wages, benefits and advocate for our drivers in different ways. For example, all paperwork sent to customers reminds them about the importance of driver gratuity. As a company, we are doing everything we can to advocate and create a safe and good place to work.”

Along with participating in specific training programs provided by Lorenz Bus Service, including classroom work, drivers for the company are also sent to the Minnesota Highway Safety & Research Center, which offers a course on defensive driving and basic driving maneuvers.

“Overall, it’s important that we provide a combination of soft skilled and technical training, helping prepare our drivers for whatever they may face on the road,” Mike Canine said.

Part of being a good driver, or any employee, also involves understanding, and excelling at, customer service.

“Customer service is in the eye of the beholder. Again, it depends on what your customers want,” Mike Canine said. “It’s therefore important to identify their needs. When is comes to Serving The Industry Since 1947 customer service, due diligence is critical.”

Made in the U.S.A. To make that point, Mike Canine described what it took for Jim Hardiamondmfg.com baugh, head football coach at the University of Michigan, to take notice 800-343-1009 816-421-8363 of an added value provided by Lorenz Bus Service, during a team trip.

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THE DIAMOND FAMILY

May/June 2021

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METRO RTA: Continued From Page 27

Among METRO’s other services is its real-time app, called MyStop. Riders can use the app to see, in real time, where their bus is located, if it is running on time, or not, and how soon it will arrive.

“METRO is also part of a group called NEORide, which offers its EZfare Program,” Distler said. “Using the EZfare app, customers can buy tickets for different transit systems in the area. We are hoping to morph that service to where a customer can buy one EZfare pass to be used across systems participating in NEORide.”

NEORide is a consortium of seven Ohio transit agencies. The free EZfare app is a cashless mobile ticketing and fare payment solution. Once downloaded, transit riders can use the app to pay fares or purchase tickets for any of the seven participating transit systems.

“So, if a person wants to travel to Akron from Canton, OH, and then from Akron to Cleveland, we are hoping that, in the future, he/she will be able to use the same pass on the transit systems involved to make that trip,” Distler said.

To further help people learn about, and take advantage of, the many METRO programs and services, the transit system has traditionally offered a thorough travel-training program. The pandemic has caused METRO to transition some of its travel training from in-person events to online training.

“We have a great travel training program. We used to go to senior citizen facilities and schools and take people on a bus to teach them how easy it is to ride,” Distler said. “A lot of people don’t take the bus because they have never done it and they are fearful.

“One of things we did during the pandemic was transition some of our travel training to online. We have also been video taping some of our routes, showing where the bus goes.”

Customers can visit akronmetro.org, and click on the “new riders and visitors” button to access a trip planner, system map and how-to videos.

“We are trying to make it as easy as possible to ride the system and allay people’s fears,” Distler said.

Distler emphasizes METRO is more interested in serving its transit-loyal riders’ needs, than telling people to give up their cars and ride the bus. Nonetheless, public transit is inherently environmentally friendly when it comes to cutting down harmful greenhouse emissions by keeping a certain amount of combustible engine vehicles off the road.

In that vein, METRO is moving toward operating a complete alternative fueled fixed-route fleet by 2024, Distler said.

“A little more than 50 percent of our vehicles run on compressed natural gas (CNG),” Distler said. “We also have a few that are hybrid-electric diesel. We are also looking at how we can move to alternative-fueled vehicles for our demand/response operation.”

METRO is also exploring adding all-electric, fixed-route buses to its fleet down the road.

“We recently added an electric vehicle to our administrative bus fleet,” Distler said. “In addition, we have recently awarded an RFP (request for proposal) to add two electric buses to our fleet. For now, we are not jumping in with both feet to go all electric, but we are excited to get some electric buses to see how they perform on our routes. A future goal is to have a zero emissions fleet.”

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A

COVID-19 PANDEMIC HAS TAKEN A TOLL

s of May 3, the state of Ohio had recorded 1.08 million cases of COVID, resulting in 19,284 deaths, according to a New York Times data base. During the pandemic, Summit County has recorded 46,703 cases, causing the death of 932 people.

“The pandemic has definitely taken a toll,” Distler said.

One of the first anomalies that totally went against the grain of running a public transportation agency was asking people not to ride the bus.

“I have spent 30-plus years in this industry encouraging people to ride the bus, telling them the bus is cool and you can get anywhere on the bus,” Distler said. “Instead, we were saying, ‘If you don’t need to ride the bus, don’t.’”

Another aspect that was difficult at first was the lack of reliable information about the pandemic.

“The hardest part was nobody knew anything. Everybody was guessing,” Distler said. “Especially as a leader, people expect you to make a decision and stick with it. It is hard to do that when information is changing every hour — it didn’t just change every day, it changed every hour.

“For example, we were told wearing masks could be harmful.

So, we told our union we were not going to make people wear masks. If people wanted to wear one, we said go ahead, but we were not going to make it a requirement.

“Then, two weeks later, with more information available, we told everyone to wear a mask. It made people wonder if I knew what I was doing, as it seemed to some I didn’t have a clue. The truth was, I didn’t have a clue, because everything was changing so quickly.”

As long as it could, METRO provided full service. But, the pandemic took a toll on employees, causing services to be cut back.

“Unfortunately, we had staff who contracted the virus, or had family members who contracted COVID,” Distler said. “Some people were affected because of school closures, or they needed to stay home and care for an elderly relative.

“Furthermore, some employees felt coming to work put their highrisk family members at risk. So, we had to start cutting back some service, because we didn’t have the manpower to fully operate.”

At the peak of the pandemic, METRO cut service by about 50 percent, while ridership also dropped about 50 percent.

“Ironically, we were not upset about cutting service or the drop in ridership, because we wanted to keep people as safe as possible,” Distler said.

One successful strategy Distler employed while leading METRO through the initial crisis was to step back and take a thoughtful approach when it came to implementing changes.

“We did not jump on a bandwagon and do something just because other agencies were doing it,” Distler said. “We took a more deliberate approach to make sure what we were putting in place was right for the system, employees and passengers.

“We took our time. For example, we didn’t put barriers in buses right away. I said, ‘Let’s make sure we get barriers that work.’ So, we put together a group involving union representatives, bus operators, maintenance people, and supervisors, and we worked with a company to design a barrier that worked well for our people and our situation.”

Currently, all of METRO’s fixed-route vehicles have barriers and the entire fleet is outfitted with hand sanitizer dispensers.

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“We supplied bus operators with masks, shields and gloves,” Distler said. “We canceled fares to be able to board people as quickly as possible. We have a door system that doesn’t allow backdoor boarding, so we stopped collecting fares, because we didn’t want people to stop while entering the bus.

“I really appreciated working very closely with our county health department. The Summit County Health Department’s personnel were amazing. They helped us continue to safely provide service. They kept us informed as to when we could add some capacity to our buses. They educated us about the ventilation systems in our buses.

“The health department also worked with us on what we could do for our administrative group. Although some administrative people worked from home, we still had quite a few people coming to work every day, because we had a service to run.

“As the pandemic progressed, I think staff members coming to work helped people understand what we do is essential. I hope we gave people a sense of security by doing the right thing.”

Many tasks performed at METRO simply could not be done by people working from home, such as dispatching, maintaining and cleaning vehicles. Many office employees also opted to come to work to answer questions, man phones, provide customer service, etc.

“Our maintenance people showed up and they worked hard, especially vehicle service employees who cleaned buses and were tasked with making sure buses were safe for riders,” Distler said.

“We had a provision in the contract with our local transport union, which allowed us to add four cleaners at our transit centers, who wiped down buses as they came in. That was a main reason we were able to keep bus capacity at 50 percent.

“We went from 10 to 12 passengers on a bus to about 20 to 25, depending on the size of the bus. Mandating masks and cleaning high-touch areas every hour gave passengers the security that we were doing the right things, while continuing to provide essential services.”

Maintaining social distancing on buses was also a concern.

Signs were placed on bus seats instructing people, who were not part of a family living in the same household, to use every other seat.

“Before we installed barriers, we also blocked off the seats in the front of the bus to protect operators, and moved the ‘standee’ line back so people were at least six feet from drivers,” Distler said. “People were very appreciative that they didn’t have to pay fares, because many people didn’t have jobs. At this time, we are still running at 50 percent capacity (20 to 25 people). We have continued to communicate with the health department and everyone who works here has pretty much had the opportunity to be vaccinated.

“Furthermore, we are going to continue to mask. Probably in June, we are going to open our buses to full capacity.”

Meanwhile, while operating at 50 percent capacity, more service was added to take up the slack.

“We have what we call ‘chasers,’” Distler said. “There are ‘chaser’ buses at different locations, as well as at our transit center.

When an operator reports his/her bus is reaching 50 percent capacity, we send another bus to pick up overflow passengers. Our supervisors and bus drivers do a great job communicating.”

Validator technology has also helped passengers avoid touching tickets or money, as a passenger can swipe a validator card, rather than putting money in a fare box. There are now validators in all of the system’s buses, Distler said.

P

‘HEROES’ AND ‘SHEROES’

raise has been heaped on first responders and front-line medical personnel. Meanwhile, the fact that public transit workers, especially drivers, are also putting themselves at risk is often overlooked.

“I tell employees all the time they are my ‘heroes’ and ‘sheroes,’” Distler said. “During the pandemic, many employees have come to work every day, and not just bus operators. I know some of them were afraid at first. There was trepidation about coming into a building and being safe.

“I know it is not running into a burning building, or running toward danger, but, in a way, they do run toward danger. Indeed, operators drive toward danger. We have chosen public transit. It is our profession, and much like police, fire and other first responder personnel, our entire team is essential.

“I used to be a bus operator and I still remember what it feels like. They show up and do their jobs. You can’t do anything but give them a round of applause. They are ‘heroes’ and ‘sheroes.’

They are people we should look up to. They are great, and they service the public willfully.”

Distler is also appreciative of the support she has received from her staff.

“It’s nice when you know you have the support of the people you are trying to lead,” Distler said. “They know I understand they are essential. They are patient and have really worked together to figure out how to get through the pandemic.

“We have an amazing team. Our people believe in what they do.

For a very long time, we were kind of stagnant in some of the things we were doing. Now, we are trying to involve the team as a whole in our vision for the future.

“Management has had many meetings with who we refer to as our ‘internal’ folks. We listened to what our bus operators said, what our maintenance team said, and have taken to heart what they told leadership they needed. Our group is the best at looking at what works, and being open to the different things we can accomplish.”

When it comes to finding good bus drivers, METRO has fared better than some other transit systems across the nation.

“We do not have a hard time finding good operators. We are very blessed in that way,” Distler said. “I know it is a challenge for a lot of my peers across the nation. We do a great job of explaining exactly what the job entails, what drivers’ responsibilities are and that it is a service we provide to the community.”

To help in deciding if an operator applicant would be a good fit, METRO gives prospects a bus pass and sends them out to ride the system for a couple of weeks, Distler said.

They are then called back to see if they are still interested in becoming drivers.

“Some people respond, ‘I didn’t realize what a driver does.

That is not for me.’ Still others say, ‘This is the coolest job in the world. I want to be a bus operator,’” Distler said. “We pay our operators very well and they have great benefits.”

In order to be a driver for METRO, prior experience driving a bus is not as important as having the right personality to service the riding public.

“I believe most people can be taught how to drive a bus.

Some people can’t be taught how to be nice, kind and have a servant’s heart, all characteristics of a good driver,” Distler May/June 2021

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said. “Our philosophy is, we can teach a person how to drive a bus, but let’s make sure to hire somebody who is happy, friendly and has great customer service skills.”

For METRO, finding good, qualified mechanics is more difficult than finding operators. To help in finding, training and retaining mechanics, the bus system launched its Journeyman Mechanic Apprenticeship Program.

The 24-month training program prepares an apprentice to become a journeyman mechanic and perform all phases of bus repair.

“The apprenticeship program gives us well-trained and readyto-go mechanics,” Distler said. “When somebody retires or decides to go somewhere else, we have a technician who can step right in. The program has made getting good qualified mechanics a lot easier.”

In discussing public transit as a career, Distler said, “The cool thing about transit is it is not just a bus operator, or a mechanic or customer service person, there are all kinds of other career paths involved. Real estate development is part of public transit, as are accounting and planning. Different levels of human resources and employee engagement positions are also available.

So, whatever a person’s interest is, there is probably a spot for him/her in transit.”

Contact: METRO RTA, 416 Kenmore Blvd., Akron, OH 44301.

Phone: 330-762-0341.

Website: akronmetro.org.

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May/June 2021

MCI Unveils Its First Battery-Electric Zero-Emission Luxury Coach In NA Market: The J4500 CHArGE™

“The J4500 CHARGE™ — a zero-emission version of the industry’s J series tour and charter luxury coaches — leverages EV technology from New Flyer and delivers over 200 miles of range, while also delivering enhanced safety features,” according to a press release.

“NFI has pushed EV and automated innovation forward, and today we achieve another milestone in our technology road map through the launch of MCI’s first battery-electric luxury coach,” said Paul Soubry, president and CEO of NFI. “With the unveiling, MCI further expands NFI’s portfolio of zero-emission vehicles and continues our ability to lead the ZEvolution.”

MCI’s J4500 CHARGE™ incorporates advanced technology to power its high performance, including optimized battery placement for weight distribution and handling; enhanced regeneration for energy recovery and greater efficiency; exceptional torque and gradeability for smoother, more powerful operation; and next generation, ethically sourced, high-energy batteries that deliver over 200 miles of range. To learn more, visit mcicoach.com/electric.

According to the press release, the new J4500 CHARGE™ is perfectly suited for use by tour and charter, employee shuttle, and executive coach operators looking to lower their emissions and total operating costs while maintaining the luxury and passenger experience that has defined MCI for decades.

“Our J4500 CHARGE was made for high performance through unmatched design, with each detail developed to provide an exceptional passenger experience while supporting zero-emission travel with clean, safe, reliable mobility,” said Chris Stoddart, president of NFI North America Bus and Coach. “With fully customizable interiors, the industry’s best warranty coverage, and expert infrastructure support offered through NFI’s Infrastructure Solutions team, the J4500 CHARGE is leading the next generation of travel.”

According to the release, “The J4500 CHARGE™ features brighter, more spacious interiors with industry-leading leg room.

Parts support is provided by NFI subsidiary NFI Parts, North America’s largest parts supplier, with training offered by the industry’s only ASE-accredited training center, MCI Academy. Further training and workforce development support is provided through NFI’s Vehicle Innovation Center (VIC), North America’s first and only innovation lab dedicated to the advancement of bus technology. The VIC now offers detailed virtual sessions to allow operators and drivers to increase their EV and AV training.”

“We successfully completed prototype testing of our J4500 CHARGE in 2018, and since then have continued rigorous field testing of MCI’s battery-electric performance to prove operation through virtually any condition,” said Brent Maitland, MCI’s vice president of Private Sector Sales and Marketing. “And, not only do our EVs include the industry’s best warranty, at 30 months, they are supported by NFI’s bus and coach service and support network – with 24/7 roadside assistance to support operators any time of day.”

New Flyer and MCI will deliver J4500 CHARGE™ electric coach training through a no-cost virtual session hosted July 7, 2021, through the VIC. To register, visit newflyer.com/VIC. To learn more, visit newflyer.com/infrastructuresolutions.

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CONNECT TO WHAT’S

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ABC Companies An exclusive U.S. distributor of new Van Hool products, ABC Companies also specializes in collision repair, financial services, parts and used bus sales and has various service facilities in place.

BYD BYD provides a variety of motorcoach and transit bus vehicle options. The company also supplies parts as well as customer service, financing and warranty support. Shown, left to right, are company representatives Karl Wheeler, Jason Yan and John Hatch.

Reyco Granning

BITZER

With over 90 years of experience, Reyco Granning develops, manufactures and markets suspension solutions for the heavy-vehicle industry. Shown, left to right, are Andy Freeman, southeast regional sales manager; and Scott Ames, director of sales & business development.

BITZER supplies the bus and motorcoach industry with air conditioning parts and systems. The company’s products are designed to maintain the optimum temperature on buses, trains and in buildings. Shown is Natalie Van Dyke, transport sales manager for North America.

Shriver Transportation Insurance Agency, LLC

Altro USA, Inc.

Shriver Transportation Insurance Agency, LLC, provides different types of insurance including bus and limo, physical damage and workers’ compensation.

Shown, left to right, are Chris Lang, account executive; and Michael McDaniels, vice president.

Altro supplies transport flooring for the global marketplace, creating and supplying products for operators, original equipment manufacturers, designers and refurbishers. Shown, left to right, are Dan Lee, transport manager; and Doug Studer, transport sales executive.

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TEMSA Motor Coach Industries (MCI) Motorcoach manufacturer, Motor Coach Industries (MCI), also produces conversion shells and sells parts and pre-owned equipment, along with providing a network of service facilities.

Bus and motorcoach manufacturer TEMSA produces vehicles for the North American and global transportation markets. TEMSA North America serves as U.S. operations for TEMSA, based in Turkey. Shown, left to right, are Tolga Kaan Doğancıoğlu, TEMSA CEO; and Fatih Kozan, TEMSA North America country director.

Anderson Coach & Travel RRL Insurance / Transportation Insurance Brokers (TIB) RRL Insurance and Transportation Insurance Brokers (TIB) both provide a variety of insurance products and services to bus and motorcoach operators.

Shown, left to right, are RRL representatives Philip Love II, vice president, and Lori Weaver, sales executive; along with TIB representative Greg Black, sales.

Anderson Coach & Travel offers ActivePure air filtration devices. The ActivePure system has been proven to reduce and eliminate viruses, bacteria and allergens in the air and on every surface. It can be placed anywhere in a vehicle where there is a 110-volt outlet. Shown, left to right, are Anderson Coach & Travel’s Doug Anderson, president, and Ryan Nicklin, director of operations; and representative Michael Jackson.

Sardo Bus & Coach Upholstery Complete Coach Works (CCW) Complete Coach Works (CCW) provides collision repair, interior rehab, fleet alternative fuel conversion and vehicle remanufacturing for the bus and motorcoach industry. Shown is Tracy Owen, regional sales manager.

Sardo Bus & Coach Upholstery provides seat cover replacement, upholstery and refurbishing work, flooring materials and fabrics for the bus and motorcoach marketplace. On-site installations are provided by the company’s mobile road crews. Shown, left to right, are Kathy Cruse, national sales manager; Francesca Cannata, account executive; and Sandy Follis, president of sales.

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Irizar USA LLC Prevost As a manufacturer, Prevost offers a product and service lineup that includes motorcoaches, conversion shells, parts and repair resources, as well as customer and warranty support.

Irizar motorcoach representative in the United States, Irizar USA LLC, provides parts, financing and warranty support. Shown, left to right, are Miguel Oliva, VP sales & service, Irizar USA; Pat Laffan, senior account executive, Irizar USA; Kevin Keith, senior account executive, Irizar USA; Axier Etxezarreta, president, Irizar USA; Artan Karamuka, field service engineer, at Masats USA; and, Jason Rounsaville, VP sales & marketing, Irizar USA.

Daimler Coaches North America Daimler Coaches North America, LLC, is the North American distributor of Daimler’s exclusive coach brand, Setra. Shown, left to right, are Robert “Bob” Miller, vice president of sales; Darril King, regional sales manager; Guenter Stumm, vice president, aftermarket; Zane Gray, director of marketing; Thomas Rohde, president/CEO; Richard Pacheco, field service representative; and, Don Jensen, regional sales manager.

RLI Transportation RLI Transportation is a full-service provider of insurance products and services covering public auto, truck and commercial auto customers. Pictured are Brandi Mazur, manager, underwriting public transportation; and Mike Haswell, vice president, business development & retention.

Worldwide Monochem

Icomera

For more than 55 years, Worldwide Monochem has been a manufacturer of deodorizers and cleaning products for the bus/motorcoach, RV, aviation and marine industries. Shown is company representative Tammy Moyer.

Icomera connects trains, trams, motorcoaches and buses worldwide as a leader in mobile internet connectivity for public transport. Shown is Adriana Hemzacek, director of marketing, North America.

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Rolling ahead with reliable coaches, service, and support.

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mcicoach.com

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TEMSA NORTH AMERICA INC. 404 Zell Dr, Orlando FL 32824 (833)-628-3672

temsa.com