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'(!")(!&* This special report is made necessary by the Government’s failure to respond, in any way that could be considered adequate, to findings of deliberate and egregious maladministration resulting in preventable financial loss as well as considerable personal discomfort and distress to the complainant. Summary of report In this case, the complainant, Marta (not her real name), runs a small business in rented premises in the Crafts Alive Village that the Department of Trade and Consumer Affairs manages. She complained to the department in 2009 about the electricity supply to her unit having been turned off, quite clearly by a person, causing her financial loss in the hundreds of dollars. She reported on her suspicions as to who had turned off the supply and requested specific action to prevent a re-occurrence. The department did not acknowledge or act on her complaint. The electricity outage happened again in 2010, twice, with the same results. No action was taken until the Permanent Secretary in the Premier’s Office finally gave the department head specific instructions followed closely by the Commission’s intervention on receiving a complaint. The department and Ministry also ignored Marta’s complaints on the matter of illegal smoking by visitors to the village in the environs of her business, apparently encouraged by a neighbouring tenant, and continued to do so until one day in January, 2011 when, as Complaints Commissioner, I telephoned the responsible Director to request her attendance at the site to deal with a distress call from Marta. The smoking had caused the complainant considerable respiratory distress over the previous two years. I found that the department had a history of ignoring Marta’s complaints and that this maladministration resulted in injustice to her. I recommended an apology as well as reimbursement of a small part of the claimed financial losses. I also found a degree of looseness in the management of the tenancies at the village that made it difficult to curb excesses by individual tenants. I made general recommendations to fix this situation.