Cabberra 22 by Aerial Capital Group

ISSUE #22 AUG 2014

CTIA TAKEN FOR A RIDE | PG. 04

WWI THE CENTENARY | PG. 08

CANBERRA AIRPORT REPORTING SUSPICIOUS ACTIVITY | PG. 12 THE OFFICIAL NEWSLETTER OF AERIAL CAPITAL GROUP LTD

KING CABBIE’S TIPS MAKE SURE YOUR TAXI HAS A MANUAL EMBOSSER MACHINE. THIS WILL ENSURE PAYMENT IN THE EVENT OF A FAULT WITH THE EFTPOS MACHINE.

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WELCOME

CABBERRA TWENTY TWO - 01

ISSUE #22 AUGUST 2014

FROM THE MD’S DESK

FLEET NEWS

TRAINING ROOM

CTIA 04

EVENTS OF THE MONTH

EVENTS 07 This month some thoughts about disruptive technologies and how important it is to maintain a broad and balanced commitment to service options as we live through these changes to our lives and businesses.

WW1, THE CENTENARY

By disruptive technologies I mean any technology that puts pressure on the way we do business and focuses us to consider change. The taxi industry is experiencing this with booking apps and other internet based tools. It is interesting to see that the banking industry also considers new online payment systems as disruptive technology.

MEET THE DRIVER

Change is good but risky if the old ways, technologies and procedures are abandoned too quickly.

OUT & ABOUT

Recently power outages in Fyshwick caused Aerial to lose Internet connections to our building. This took time to resolve and restore connections because hardware had to be sourced to replace burnout equipment. One asks what things would be like if these hardware faults happen on a much larger scale? For example if Internet services are taken down widely then many businesses will experience service restrictions or denial. What impact will “just in time” inventory policies have on restoring service?

CANBERRA AIRPORT

COMMENDABLE DRIVERS

ALINGA STREET RANK

Aerial has invested broadly in technologies – Telephony, Radio and GRPS communications and we make numerous means of using these communication systems available to customers. When GPRS ie Internet comms are down we stay in business using radio. When both radio and GPRS are available speed and the range of services are enhanced. Radio was a disruptive technology at the start of the 20th century. The taxi industry has used and relied on it and it was the founding technology for Aerial in the 1950’s. Radio and Telephones dominate the taxi industry and now Internet (GPRS) is rapidly becoming the disruptive third pillar of service delivery. It would certainly be cost effective to put all one’s resources into the newest and most popular product – i.e. Internet based disruptive products. But what happens when problems arise or personal choice and circumstance requires the use of stable proven methods like radio. Taxi companies that have abandoned radio rue the day. But once radio is switched off the cost of returning to it is too prohibitive. Aerial’s recent power outage proved conclusively how vital the investment in proven technology could be when service timeliness is vital.

For any enquiries regarding the CabBerra magazine, please give us a call on 02 6126 1696 or email us at marketing@ aerialcapitalgroup.com.au

MARK BRAMSTON Managing Director Aerial Capital Group FACEBOOK.COM/AERIALCG

NEWS

02 - CABBERRA TWENTY TWO

NEWS We want to start this edition of Fleet News with congratulations to all the drivers who have made an attempt to get themselves into winter uniform in the past month. A quick reminder to those who are still wearing jackets/jumpers that are not network approved please think about the image of the industry when you don’t wear uniform. Moving onto matters related to the Queanbeyan Elite Fleet and the issues they faced throughout the month of July. The first was related to Taxi Subsidy Scheme cards being used in NSW plated taxis. The ACT Government has put out a firm directive that TSS cards will not work in Taxis registered in NSW. Aerial has posted messages on the Operators notice board. Aerial has also sent messages to all Queanbeyan Elite Taxis asking drivers to make sure they declare the following information to the customer before commencing a hiring in the ACT: • This is a NSW Taxi • Customers travelling in this Taxi will be charged NSW Country rates

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• The ACT TSS cards cannot be used in NSW Taxis The next issue for Queanbeyan Elite is related to fare stickers. From the 1st of July the fare structure for NSW country Taxis was updated by the NSW Department of Transport. Aerial has new Queanbeyan Elite stickers for sale at the base that reflect this update. Don’t feel left out Canberra Elite drivers we have new fare stickers available for you as well. Remember no Taxi will pass fleet inspection without a new fare sticker attached to the windscreen. In July we had an issue with Cabcharge Eftpos terminals going down for varying times across the different fleets. One problem that came to light with this was the lack of Taxis that were carrying a manual embosser machine. We received a number of customer complaints stating that the driver had informed the customer that there was no way to process their Cabcharge fastcard. All Taxis on the Aerial network are required to carry a manual embosser machine as a back up to the Cabcharge Eftpos terminal. If any driver would like training on how to

use a manual embosser machine please don’t hesitate to contact Michael in the training school. Once again these will be checked at every Fleet Inspection. In wrapping up this edition of Fleet news we just wanted to remind drivers of the importance of communicating all extra charges with customers. Remember a lot of passengers are not aware of the Airport Toll, Commissionaire Surcharge or the service fee for paying by card. So please take time to explain these charges to them. It is also important that you do not turn your meter off before you have completed the transaction with the customer. Customers are entitled to see what the meter reading is while they are paying and it is a matter of common courtesy. We receive a number of complaints from customers about not having a chance to look at the meter before it turned off. That’s all for this edition of Fleet News. Stay safe and we will see you out on the ranks sometime soon.

Fleet Department

NEWS

CABBERRA TWENTY TWO - 03

TRAINING ROOM Hi all, I’m sure we are all aware that people die on our roads, and that many more people than that are seriously injured in accidents. Fatigue is a factor in a lot of serious accidents, so I am going to share my thoughts about fatigue in this issue. With the times of day that taxi drivers generally work, and the amount of hours that some drivers put in, it is very easy for taxi drivers to suffer from fatigue and it is something you need to think seriously about. I know the mindset of most taxi drivers. All you are really thinking about is getting that next job and making some more money, you are not really paying much attention to how tired you are. You need to be aware of the warning signs of fatigue. Some of the symptoms of fatigue are things like yawning, getting sore eyes and a loss of concentration. If you notice any of these symptoms you are getting fatigued and you need to take

action, before you hurt yourself or your customers. You can try taking a power-nap. Find a safe place to park your car (not on a rank) and go to sleep for about 20 minutes. Then wake up, have a drink of water and a walk around to wake up properly, and if you feel okay then get back to work. If you still feel tired go home before you hurt someone. Do not go to sleep in your car on taxi ranks. If somebody jumps in your car and wakes you up, you will still be half asleep while you are driving. The only real solution for fatigue is sleep. You should be getting about eight hours of sleep a night. If you are constantly only getting five or six hours of sleep a night you will wear yourself out and fatigue will be a constant problem for you. Don’t get in the habit of working both day and night shifts, say Monday Tuesday Wednesday day-shifts, then Friday and Saturday night-shifts because there is

Aerial Capital Group is teaming up with Canberra Toyota to provide a range of Toyota products and services at very competitive prices! Canberra Toyota, have agreed to package the following products as special offers to Aerial’s Taxi Operators: • New (Gold Fleet discounts) and Used car sales, • Vehicle loan financing through Aerial (Operator Account deductions to approved purchasers); • Express Servicing of all Toyota vehicles – Fixed price to 500,000 Klms; • Maintenance and repair costs additional to routine service plan; • Tyres, fitting, balancing and safety checks; • Brakes – safety checks and repairs. An express maintenance-servicing timetable is available giving the operator minimal time off road. The above range of offers can be packaged as a “whole of life least cost ownership plan” to reduce the cost of owning and keeping a taxi on the road. All payments to Canberra Toyota can be made via the operator’s Aerial account. Operators interested in learning more about using the above arrangement with Canberra Toyota can talk to Aerial’s staff at the base.

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more money then. It is hard enough waking up very early, or working until late at night as it is, without trying to change your sleeping pattern around every few days. Also make sure you leave time for yourself and take days off or you will burn yourself out. Do all that you can to keep a healthy diet, don’t get into a habit of having McDonalds one day, then a pizza the next day and a kebab the next. I know it isn’t easy but find a way to keep fruit and vegetables in your diet. Also make sure that you keep yourself hydrated, you should be taking in about 2 litres of fluid a day. Getting dehydrated, eating bad and being unhealthy will contribute to your fatigue. Please think seriously about your safety while driving and the effects fatigue can have on your life and that of your customers. Be safe all,

Michael Clare

CTIA

04 - CABBERRA TWENTY TWO

Reprinted with permission from Queensland Taxi Magazine. NEW TECHNOLOGY HAS CONNECTED US WITH THE WORLD, BRINGING US CLOSER TOGETHER. WE SHARE TWEETS, POSTS, PICTURES, MEMES, COMMENTS, THOUGHTS AND EXPERIENCES. WELCOME TO THE AGE OF SHARING AND THE SO-CALLED “SHARING ECONOMY” We know the creators of popular social media websites make squillions out of our joy, but we don’t mind because sharing makes us feel connected, warm and closer to each other. It’s a wonderful new world. Yet, in true human style, it doesn’t take long for the definition of a word to change- particularly when money is a motivator. “Sharing economy”: it’s the new buzzword in the business and it appeals to the masses because it promotes all that is good and wholesome. After all, we were taught to share, right? Still, no description is as misleading as “sharing economy”. While the definition, according to Wikipedia, is a “socio-economic system built around a sharing of human and physical assets”, this trendy term is nothing more than a smart business model created to make a small number of people very, very wealthy. It may be billed as peer-to-peer marketplace, but the aim of the marketplace is to increase market share, causing the value of the company to skyrocket so the FACEBOOK.COM/AERIALCG

original owners can sell or attract new investors, ensuing a return of sometimes millions, but ideally billions, of dollars. Much of this wealth is often gained through flouting government regulations that struggle to keep up with changing technology. In a recent Washington Post article columnist Catherine Rampell recountered a meeting with a group of preschoolers where they spoke about sharing, noting even five year olds could work out, “A transaction where I got paid for giving something away wasn’t sharing”. Rampell wrote, “At its most benign, callings ‘sharing’ that are actually no different from traditional commerce is just empty marketing. But, more perniciously, this semantic sleight of hand has been used to justify taxi evasion and other forms of law skirting”. “Of course, you shouldn’t have to pay hotel taxis if you’re just ‘sharing’ your home! And, of course, you shouldn’t have to submit to health department restaurant inspections if you’re just ‘sharing’ your kitchen with paying customers every night! Or get a taxi medallion or commercial insurance if you’re just ‘sharing’ your car.[Catherine Rampell, “The Greed Behind the ‘Sharing Economy’” Washington Post. May 129, 2014]. The taxi industry globally has been at the forefront of the publicity around the sharing economy and Uber has recently introduce a ‘ride-sharing’ service in Australia, where ordinary people in ordinary cars can register to drive other ordinary people around

town for a fee. Despite this sounding suspiciously like a taxi service, Uber insists it’s a simple case of one person sharing their time and car with others. Accommodation website Airbnb is also considered a leader in this new economy, allowing private people to “share” their homes, rooms, or even a sofa, with strangers. It has reportedly been valued at a whopping $10 billionsomething that presumably won’t be shared. Airbnb has achieved this despite complaints from regulators across the world that the company is breaching zoning laws and health and safety regulations, participants are running tax-free businesses and the operation is driving up rentals. While hotels, B&Bs and other legitimate accommodation providers must meet a raft of regulations to offer their services, Airbnb does not. Instead, they hide behind the ”sharing” tag and refuse to submit to authorities, turning any criticism into a counter-attack common to most sharing companies including Uber, Lyft and Sidecar. The PR strategy is simple: attack the industry, accuse them of being protectionist, claim that the current service levels are poor and present your company as the saviour. And it works. Not only does the public buy the message, but also the media laps it up and promotes the service (for free). In Australia we’ve seen the media gush over taxi apps and ridesharing companies while ignoring the safety risks and refusing to seriously

CTIA

scrutinise the new players in the same way as they do the existing industry participants. In short, the media has been conned by the sharing economy tag. Founder and chief executive officer of private research software company Qualtrics, Ryan Smith wrote in The Wall Street Journal, “The variety of products and services being transformed by the share economy is rapidly fueling new innovations.” “We need to absolutely embrace it because we are the beneficiaries. The promise of the sharing economy is that it can save us time, energy and money,” he said. It is this sort of blind endorsement that brings credibility to companies that live in the murky grey areas where lack of understanding becomes a smokescreen for dodgy practices and illegality at worst. Let’s make no mistake about the motives of these companies- they are driven totally and absolutely by money. They are prepared to spend money, lose money and fund massive legal cases so that in the end, they are the ones left standing. Their criticism of existing industries only being concerned at protecting market share is laughable given the extent of their hypocrisy. In a recent article in Fast Company magazine, headlined, “Investors like Airbnb, Aereo and Uber are increasingly worth the legal bills”, capital investor Nick Grossman, representing Union Square Ventures was asked whether he’d turned down a pitch due to concerns about legal

CABBERRA TWENTY TWO - 05

action or regulation. His answer was “Not yet”.

change of tack when they realise the monster they helped create has a dark side.

In other words, these companies are so cashed up they are willing to outspend anyone else just so they can circumvent established regulations and get a piece of the market, which they want to eventually control.

In time more people will realise there is no such thing as a sharing economyjust another business model that, like ridesharing, has taken the world for a ride.

The possibilities are endless. Why, for example, could somebody not share a room of their home and offer cheap child minding without proper licensing? Sure, children might be placed in danger, but remember these companies are not offering a service, just facilitating a sharing arrangement.

The last word goes to one of the few brave journalists who have been willing to call these companies out. Andrew Leonard, staff writer at website Salon wrote, “The most high-profile sharing economy apps are designed to generate significant profits for a relatively small number of people.”

No responsibility is taken. Just like a surging stock market, however, a correction is inevitable, though it will probably come as a result of a crisis or tragedy.

[Andrew Leonard, “Sharing economy” shams: Deception at the core of the Internet’s hottest businesses”, Salon. March 14, 2014].

Already we’ve seen issues; like the person who rented a home through Airbnb and turned it into a drug lab, or the Uber customer charged $357 for a 14km trip due to surge pricing. Uber corporate customers have been left stranded at heliports in the US after no cars were available.

This is the defining contradiction of the new economy: apps that enable us to pinch pennies and survive in an era of intense competition- to make do with less- will make them rich.”

But, there will be worse. An anything goes business model void of any regulation will encounter difficulties and, while some issues will force regulators to act, it is public pressure that will make the real difference. When a child is abused or injured, when a young girl is raped, when deaths occur, when people lose their life savings- society will take notice. It will be interesting to see the media’s FACEBOOK.COM/AERIALCG

06 - CABBERRA TWENTY TWO

EVENT OF THE MONTH

DEVDAS THE MUSICAL Devdas the Musical is a spectacle, an explosion of colour and sound” Theatre Red “This is a wonderful production to let your children experience a different culture and a traditional story” Arts Rocket After opening to sell-out shows in Sydney in 2013, Devdas The Musical, the heart-breaking tale that has fascinated Bollywood for over 50 years, is being re-told in an original musical. With all the glamour and extravagance of Bollywood, and a cast of 50 dazzling dancers, 15 instrumentalists, percussionists, vocalists and over 400 spectacular costumes adorned with 1,000 pieces of intricate Indian jewellery – the stage will be ablaze with colour and sound in true Bollywood style. Set in the early 1900s, Devdas is the story of childhood sweethearts Paro and Devdas separated due to the difference in their social status. Unable to bear the agony of a life without paro, Devdas turns to alcohol and Chandramukhi, a beautiful and rich courtesan who gives it all up for the love of a man who could never be hers. Venue: Canberra Theatre Date: 16th of August2014

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NEWS

CABBERRA TWENTY TWO - 07

EVENTS - AUGUST 2014 EVENT

DATE AND TIME

LOCATION

Fireside Festival

1/08/2014 to 31/08/2014

Australian Ice Hockey League: Brave v North Stars

02/08/2014

Katie Noonan Songbook Masterclass with Lynton Tapp: Truffles with Australian Produce & Game Sydney Comedy Festival Showcase Canberra Raiders vs Warriors Canberra Recorder and Early Music Society (CREMS) Children and Family Programs: Winter Festival Circa’s S Cowra no Hancho Kaigi Adult Programs: Portrait learning circle: Marcia Langton by Brooke Andrew

02/08/2014

Various Venues Phillip Swimming and Ice Skating Centre The Street Theatre

02/08/2014

ibis Styles Canberra

02/08/2014 03/08/2014 03/08/2014 03/08/2014 6/08/2014 to 9/08/2014 6/08/2014 to 7/08/2014

Canberra Theatre GIO Stadium High Court of Australia National Portrait Gallery Canberra Theatre Centre The Street Theatre

07/08/2014

National Portrait Gallery

Australian Ice Hockey League: Brave v Mustangs

09/08/2014

GIANTS vs North Melbourne

09/08/2014

Australian Ice Hockey League: Brave v Mustangs

10/08/2014

Music at Midday

12/08/2014

Llewellyn Series 14.3

13/08/2014 to 14/08/2014

Ranamok 2014 Arcadia: Sound of the Sea Canberra Raiders vs Dragons Devdas The Musical

13/08/2014 18/09/2014 14/08/2014 to 26/10/2014 16/08/2014 16/08/2014

James Reyne plays Australian Crawl

16/08/2014

National Portrait Gallery: Arcadia Highlights tour

16/08/2014 to 26/10/2014

Canberra City Band present Strike Up the Band!

17/08/2014

National Portrait Gallery Portraits on Sunday: In their own words Old Bus Depot Markets - Portobello Road State Theatre Company of South Australia’s The Importance of Being Earnest National Portrait Gallery Wednesday Gallery talk: Sand in the Hair ACO – Intimate Letters Courtney Love - You know my name Kate Miller-Heidke Australian Gravity Enduro Series Race Elvis To The Max - The Orchestral Sessions Highway of Lost Hearts Exhibition Talk: Remarkable Voyages and Scenes from Colonial Life

Phillip Swimming and Ice Skating Centre StarTrack Oval Phillip Swimming and Ice Skating Centre Canberra Theatre Llewellyn Hall, Australian National University Canberra Glassworks National Portrait Gallery GIO Stadium Canberra Theatre The Playhouse, Canberra Theatre Centre National Portrait Gallery High Court of Australia, Public Hall, Level 2

17/08/2014

National Portrait Gallery

17/08/2014

Old Bus Depot Markets The Playhouse, Canberra Theatre Centre

19/08/2014 to 23/08/2014 20/08/2014

National Portrait Gallery

23/08/2014 23/08/2014 23/08/2014 24/08/2014 24/08/2014 26/08/2014 to 30/08/2014

Llewellyn Hall University Of Canberra Refectory Canberra Theatre Centre Stromlo Forest Park Canberra Theatre Centre The Street Theatre

26/08/2014

National Library of Australia

The Dream

28/08/2014 to 13/09/2014

Bob Dylan

29/08/2014

Mark Vincent Canberra Raiders vs Wests Tigers Flights of fashion:The performer and the portrait: How portraiture inspires character and costume

29/08/2014 30/08/2014

The Playhouse, Canberra Theatre Centre Royal Theatre, National Convention Centre Southern Cross Club Woden GIO Stadium

31/08/2014

National Portrait Gallery FACEBOOK.COM/AERIALCG

08 - CABBERRA TWENTY TWO

WWI, THE CENTENARY

COMMEMORATING 100 YEARS OF SERVICE

Between 2014 and 2018 Australians will commemorate the Centenary of ANZAC, marking 100 years since the commencement and battles of the First World War. The Anzac Centenary period begins on 4 August 2014 with commemorations being held in capital cities to mark the day Australia became involved in the First World War. Commemorations include a national service at the Australian War Memorial in Canberra, other services around states and territories, as well as a call for ringing of bells in churches and schools.

If you would like to read more about Australia’s involvement at the start of the war, and the first shot fired at the German ship, the Pfalz, request a copy of the book.

The First World War began when Britain declared war on Germany on 4 August 1914, and Prime Minister Andrew Fisher’s government pledged full support for Britain. The outbreak of war was greeted in Australia, as in many places, with great enthusiasm.

Stop the Pfalz - 1914, The First British Empire shot of WW1 by Keith Quinton, Rafe Slaney & Siranne Hose. This can be ordered from Fort Queenscliff Museum www.fortqueenscliff.com.au

The Anzac Centenary will provide Australians with an opportunity to acknowledge a Centenary of Service for those who have fought and served in all wars, conflicts and peace-keeping

Image Credit: Fort Queenscliff Museum Association incorporated

operations over the past one hundred years. It will pay tribute to two million who have served in the Australian Defence Force, the 102,000 Australians who have made the supreme sacrifice, as well as acknowledge the families and communities who supported them and made so many sacrifices at home. There will be a number of ways Australians will be commemorating the centenary of Anzac with events planned for the Anzac Centenary Commemorative Week beginning from 4 August 2014 to 10 August 2014. At 12.45pm on Tuesday, 5 August 2014, a single shot will be fired on the Mornington Peninsula at Point Nepean in Victoria to mark the centenary of a remarkable and defining moment in our nation’s history – the first shot fired in anger in the British Empire at the start of the First World War. The shot marks the moment that Australia became involved in the war. Visit the website www.anzaccentenary. gov.au for more information.

We’re here to look after you 8am to 11pm EVERY DAY! Shop 2, Jolimont Centre, 65 Northbourne Avenue. Canberra City Act 2600. Phone (02) 6161 1133 FACEBOOK.COM/AERIALCG

CABBERRA TWENTY ONE - 09

Meet the Driver TAKAYA SHIBUTARE 4 YEARS AS A DRIVER AND OPERATING FOR 2 YEARS. Why did you choose a job as a taxi driver? My friend introduced me to driving and heard that they were looking for a parttime driver. I started with just three to four shifts a week but now that I have my taxi and now driving Monday to Friday as I still need a work life balance. I first started as a night driver, which I really enjoyed. I just enjoy taxi driving in general. Any memorable stories to share with us? There are some bad and good stories. Let’s start with the bad. One night, a drunk lady passenger who was so intoxicated got into my taxi. She was slurring her words and couldn’t even spell the street name so I pulled over and asked her to write it down for me when she ran out of the taxi. I tried to chase after her and she managed to run back in to the driver’s seat and drove my taxi. I had to make a report for a stolen vehicle and spent all night at the police station to make a report and the outcome was just a slap on the wrist for the passenger. A good memorable story was when I picked up Darren Lockyer from the airport by coincidence. And that very same day, I picked him up again from Acton taxi rank and also got a radio booking from

Braddon. Later that day, I was assigned another job from Mantra Hotel, and there he was again. He was the nicest passenger and he gave my son an autograph with a note from him. It was a memorable experience. What do you think of the industry now? I must say that it has gone quieter especially from when I first started. Now there’s a longer wait at the airport when before it was very quick. However, as a driver we need to pay more attention with what is happening around Canberra. Great customer service always helps as it avoids conflicts with customers and ensures a smooth sailing day. What advice would you give newer drivers? To always be happy. I acknowledge that taxi driving can be a stressful job but there’s no point dwelling in petty matters. Stay calm and collected throughout, take a break when you feel frustrated and I find that it really helps. Perhaps, talk to a friend and the key is to treat all passengers fairly unless of course if they’re rude or out of control. I see many drivers mistreating passengers especially the elderly and that

should change. As a Silver Service driver, I get many DVA passengers; I feel for them as they have had so many instances where people don’t treat them well, they are very apologetic and get anxious for holding us up. The best way is to tell them to take their time and assist them when they need it.

Coffee + Muffin for $6 Exclusive to the NGA Street Café located next to the taxi rank at the National Gallery of Australia, Parkes Place, Parkes. Offer begins Monday, 7 July 2014. Street Café opens daily from 8am to 2pm. *Offer valid for taxi drivers only *Offer includes tea

EVENTS

10 - CABBERRA TWENTY TWO

OUT ABOUT AND

AUGUST 2014

Yousef Wazir @ The Airport

James and Raymond @ Fleet Inspections

Nazmul Huda @ Fleet Inspections

Gurkirpal Singh @ Fleet Inspections

Prabmit Singh @ Fleet Inspections

Abdullah Al Mahbub @ Fleet Inspections

Kerin Bernard Luscombe @ Fleet Inspections

Alan Seal @ Fleet Inspections

Vijay @ Dickson Rank

Preet @ Fleet inspection

Tien @ Dickson Rank

Jagjeet Singh @ The Base

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EVENTS

Here is a useful link provided by the Australian Government that allows you to find public toilets using your GPS location. https://toiletmap.gov.au/find This will provide the closest options to you as well as their open hours. Select an option and you will be provided the opportunity for directions and a map location. Consider saving this resource to your phone for ease of reference. Please be considerate of Canberra businesses and not use their facilities unless you are a paying customer. If you do have to, then take the opportunity to purchase a coffee, a snack or some water.

12 - CABBERRA TWENTY TWO

REPORTING

ACTIVITY

AT CANBERRA INTERNATIONAL AIRPORT

All transport hubs in the Australian aviation context are an important mode of passage for millions of Australians every day. Arguably, the front of house areas of any airport is the greatest vulnerability due to the size and nature of the environment. Although a combination of active surveillance systems and physical protection of the building are in place, the airport relies heavily on airport industry staff, contractors, service providers and the general public to detect and report suspicious activity as part of the overall preventive security measures. The ground transport industry and in particular the taxi industry, which conducts mass daily movements is integral to the security surveillance framework of detecting any suspicious activity. Recently, a member of the general public had parked her vehicle adjacent to the entry of the taxi feeder holding area and placed a number of unidentified and suspicious items at that location.

CCTV review identifies approximately 20 taxis had driven around/past her vehicle without one driver challenging or reporting the incident to authorities. Taxi drivers, through many eyes and ears, provide a level of detection that could ultimately thwart a potential and real serious aviation threat, crime or reconnaissance work being undertaken at the airport. The business disruption and inconvenience of a similar event would not only affect aviation business continuity but would also adversely affect the taxi driver and loss of income if the airport was to be closed for hours on end until the suspicious item has been cleared. Drivers must remain observant and vigilant and are encouraged to report any person or item that may seem unusual or pose a risk to aviation security. Please report any suspicious activity to the following persons: • Australian Federal Police (AOCC) – 131 AFP (131 237)

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• Airport Commissionaire • Canberra Airport Customer Service – 0411 863 041 Please pass this information to other drivers to serve as a reminder to enhance the detection and resolution of suspicious activity.

Exhibition Partners

Until 12 October Free entry nga.gov.au/tokyostage

This exhibition is supported by the National Collecting Institutions Touring and Outreach Program, an Australian Government program aiming to improve access to the national collections for all Australians; and by Visions of Australia, an Australian Government program supporting touring exhibitions by providing funding assistance for the development and touring of Australian cultural material across Australia.

Media Partner

Natori Shunsen Okochi Denjiro as Tange Sazen 1931 (detail) from the series Supplement to collection of portraits by Shunsen, National Gallery of Australia, Canberra.Pauline and John Gandel Fund, 2011

14 - CABBERRA TWENTY TWO

C MMEND Commendable Driver

Dhammika Last weekend, a driver was assigned to a job got to the destination and fainted on a customer’s front lawn. The customer then contacted us to inform of the situation when an ambulance was called and you were assigned to take over the job. You got there swiftly and made sure that the other driver was taken by the ambulance safely and made sure that his car was parked in a safe place. You also worked with us to ensure that his keys were passed on to someone who would be able to pick up the vehicle. You then took the customer to her destination without charging her the fare as he was aware that it is not an ideal situation for a customer to be in, more so because she was an elderly woman.

Edward ‘Ted’ Hamilton

Takaya Shibutare

Your customer James wrote to us to tell us how happy he is with your excellent customer service. “Hi, today I caught a taxi from Ainslie to the city but I wish the ride was longer. The driver provided better service than any I’ve received from damn near any industry. He was an older man named Ted. Fascinating conversation and a true gentleman. Celebrate that man.”

Takaya, this is a message written to us by one of your customers. “Yesterday I left my wallet in taxi TX95 as I got out at the airport, driven by Takaya, and he returned it straight away, which meant that I was able to get it back before I had to fly out of Canberra. I am enormously grateful for this display of first-class customer service.”

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CABBERRA TWENTY TWO - 15

ABLE DRIVERS

Norm Spaseski

Lauren

You recently drove a number of customers for a media familiarity. They were very impressed with the service you provided. Here’s a commendation written by them, “Norman was always cheerful and obliging. He always hopped out to open the door for us even in the rain…I really couldn’t ask for a better driver. The media were also very very happy with him. At the end of the trip, he even apologised for the wet weather in Canberra! Please send all our compliments to him.” Job well done.

“I contacted admin office in Canberra for information about the taxi course. Lauren helped me lot. She explained me everything with much professionalism. She is a good customer service representative. Thanks Lauren. Warm regards” Razib

A Thank You Note To All Taxi Drivers And Call Centre Staff From The Australian Taxation Office. Good morning, I would like to say thanks to you and your organisation for the service you provided for us on Wednesday 30 July 2014. Your prompt service to and from the ATO for the day was greatly appreciated by ATO staff who attended Treasury.

d n Bu

ALINGA STREET RANK POLICE TARGETING U-TURNS IN THIS AREA.

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IT IS AN OFFENCE TO U-TURN OVER UNBROKEN LINES.

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ENTERTAINMENT

CABBERRA TWENTY TWO - 17

Win $100 Canberra Centre Gift Card. Provide your passengers with exceptional customer service and stand a chance to win a gift card worth $100. Encourage your passengers to write to us at the base commending your great customer service to be in the running to win the Canberra Centre Commendable Driver of the Month. Only one selected driver will be chosen every month commencing September 2013.

$100

Canberra Centre Gift Card. FACEBOOK.COM/AERIALCG

ApeosPort-V Series The smart work enabler

Up to $3,000* worth of extras aren’t the only reason you’ll be tickled Magenta Upgrade by 30 June 2014 and start saving Reduce printing costs and streamline business processes. Enable your people to work smarter and faster, with the new ApeosPort-V series from Fuji Xerox, integrated with software from our full suite of Cost Management, Mobility or Cloud Solutions.

Work smart and increase productivity with: Industry-first facial recognition for quick and easy authentication Print from smartphone or tablet to help your mobile workforce be more productive Environmentally conscious solutions delivering better cost control Consistently superior image quality to aid your professional image

Upgrade to a new eligible Fuji Xerox multifunction device to get up to $2,500* worth of extras.

OR Upgrade to a new eligible Fuji Xerox multifunction device with any Fuji Xerox software solution to get up to a total of $3,000* worth of extras.

Up to $3,000* credit to use for whatever your business needs No one knows your business needs as well as you do. That’s why you can use your credit to print more colour, buy paper or other office supplies, or choose some new productivity boosting software or timesaving hardware accessories. The choice is yours – so don’t wait.

To discover how the right device and software can transform your business processes, call 13 14 12 and quote ‘Magenta’ or visit us at promo.fujixerox.com.au/magenta

*Terms and Conditions: Only valid for Fuji Xerox Australia Pty Ltd ABN 63 000 341 819 (FXA) new customers and participating FXA dealer new customers who: purchase, lease or rent (on a minimum fixed 36 month contract) an eligible new Fuji Xerox Colour multifunction device on FXA’s standard pricing and terms, between 28th April 2014 and 30th June 2014. All orders are subject to FXA’s review and approval. Offer not available to Government or major contract customers or in conjunction with any other promotion. Offer not redeemable for cash. Participation in this promotion is deemed acceptance of these terms and conditions. Offer must be taken up by customer at time of signing the contract; offer must be specified in the contract. Fuji Xerox bonus provided as a credit to account for the applicable value made payable to the customer’s business for the new following eligible DocuCentre V or ApeosPort V devices: • Up to $3,000 for C7780, C6680, C5580, 7775, C6675, C5575 models when any Fuji Xerox software solution from Fuji Xerox catalogue is purchased; customer will be entitled to a value of $2,500 when there is no office software solution purchased. • Up to $2,000 for C4475, C3375, C3373 models when any Fuji Xerox software solution from Fuji Xerox catalogue is purchased; customer will be entitled to a value of $1,500 when there is no office software solution purchased. • Up to $1,000 for C4430, C2275, C2265 and the C2263 models when any Fuji Xerox software solution from Fuji Xerox catalogue is purchased; customer will be entitled to a value of $750 when there is no office software solution purchased. XEROX, and the sphere of connectivity design are trademarks or registered trademarks of Xerox Corporation in the U.S. and or other countries.