NZTC's Cabchat Issue 2 by Aerial Capital Group

ISSUE 2 QUARTER 1 2014

NEW ZEALAND TAXI COMMUNICATIONS WWW.NZTC.NET.NZ

NEW ZEALAND TAXI COMMUNICATIONS

I2 - 14 - Q1

POINT OF VIEW Welcome to the first edition of CabChat. CabChat is a magazine for the NZ taxi industry. CabChat will also provide a communication platform for NZTC’s customers as well as business and social news about taxis and information on technology and communication products used in the taxi industry. CabChat will be published quarterly and will be circulated in both a paper format and as a PDF file download from the NZTC website. www.nztc.net.nz NZTC’s business is cloud-computing (data centre) services that specialize on the transport industry. As this business model is relatively new to the taxi industry, CabChat’s first task is to explain the cloud-computing business model. In particular explaining how this new approach can make ATO’s more independent and financially viable. Recent changes to NZTA rules require ATO’s to have 24 hours support for cars and this means a choice between »

Building your own call centre;

Bureau with an existing larger ATO, or

Keeping things very simple and staying with a least cost minimum service solution.

Point of View

Cloud Computing

A Word From The Coo

From the BDM’s Desk

Timaru Taxis & Kiwi Cabs

Energy City Taxis

Taxis Palmerston North

Relay For Life 2014

Cabspot Brings Cabbies

TPNL Cabspots Locations

TPNL Commendable Drivers

Call Centre Agent of the Month

Welcoming Taxi Companies

Here the cloud-computing (data centre) model offers an additional choice for ATO’s. CabChat will provide regular information on the cloud-computing model. CabChat will explain and demonstrate the cloud computing business model and show how it is possible for an ATO of any size to gain access to the latest taxi business solutions at a price that enables the smallest to compete effectively with the biggest. And most importantly still have and own control of their local business. CabChat welcomes NZTC’s existing customers and offers a special thank you for the confidence shown in joining NZTC through our establishment phase. Energy City Taxis New Plymouth, Kiwi Cabs Wellington, Timaru Taxis Timaru, Porirua Taxis Wellington and Queenstown Taxis Queenstown have installed a Smartmove taxi dispatch system in their fleets, linked their businesses to NZTC’S datacenter using high speed fiber and also setup a SLA (service level agreement) with NZTC to use the datacenter’s contact centre. NZTC is proud to see our customers growing their businesses and making use of NZTC’s services. CabChat also makes a special welcome to our home fleet, Palmerston North Taxis with a special thanks to the taxi owners and drivers who have added the MTData dispatch system to their cars and who have worked with NZTC through the establishment phase to make their taxi business part of NZTC’s datacenter. In future issues CabChat will work with these NZTC’s customers to provide detailed coverage of how each customer is using NZTC’s technology, relationships and innovation to win business and grow. CabChat will also provide information on new ideas, new technologies and new relationships that are being developed for use in the Taxi industry. CabChat staff will work hard to make this a leading information source for taxi businesses focused on market leadership. I hope you will share the journey and enjoy the benefits.

Mark Bramston

Managing Director NZTC

CLOUD COMPUTING TAXI INDUSTRY COMMUNICATIONS INFRASTRUCTURE IN NZ This article provides a brief overview of the cloud computing concept using Palmerston North Taxis as an example. Palmerston North Taxi (TPNL) has a fleet of 63 cars and staff of three in administration. NZTC provide a cloud computing solution to TPNL.

TPNL’S CLOUD SERVICES ARE: »

MTData taxi dispatch

Sage ACCPAC ERP (Enterprise Resource Planning) – accounting

Aastra MX One PBX - telephony

Aastra Solidus call centre suite

Web hosting

IP telephony and data (internet) using fiber links

PMR (radio) base station network

Mobile client and video conferencing

All of these cloud services are priced affordably to fit into TPNL’s exisiting levies but the grade of service is modern without compromise. The MTData software and hardware are up to date latest releases (2014) and the hardware was new at installation into the fleet. The ERP accounting software is world class and fully supported, far exceeding TPNL’s needs. The PMR radio network was upgraded to improve communications and linked to the NZTC call centre. This call centre is state of the art and provides a 24x7 support to TPNL’s fleet. Mobile client and video conferencing provide modern and cost effective ways to talk to suppliers and customers that save both time and money. For a smaller ATO cloud computing gives TPNL access to technology, staff and systems that would normally be out of reach and too costly. Not only the cost of buying and setting up but also the cost of maintaining and upgrading these services becomes affordable using cloud-computing. Having the above services based in the cloud and managed by NZTC gives the TPNL business the confidence and time needed to focus on managing their taxi business.

Areas where this focus can produce business benefits include making better use of the MTData features in the fleet, analyzing booking data to improve marketing campaigns and using fleet data to improve complaint handling. All of these tasks become simpler when there is time and support to use the collected data. Cloud computing is cost effective and with the right supporting systems and approach it can enable a small ATO to function on par with the largest and best ATO. It also gives control and ownership back to the local owners as they have the say on how and when the data is used. Cloud computing can be the competitive difference that lifts the smaller ATO into the future. NZTC being an experienced taxi business with international taxi and IT experience (Australia & NZ) brings this understanding and insight to their cloud-computing business. NZTC can tailor cloud computing to address specific taxi business needs and also provide the assistance and support needed to revitalize an ATO’s competiveness.

A WORD FROM THE COO It’s an exciting time for NZTC. A new project due to commence this month will revolutionise the way outsourced taxi call centres operate, as long as we are willing to share! The core concept is to implement a booking reference and training system for our Telephonists. This is something that will exponentially improve our call centre service and combat the issues that any outsourced taxi call centre faces in regards to remote area knowledge; particularly with the larger cities like Wellington, Christchurch and Auckland. We will be using Aastra’s Solidus eCare telephony suite to reference data that is entered into the dispatch clients against a database of instructions and training information and provide this information to the telephonist via a small dialogue box.

AN EXAMPLE: A customer calls the Kiwi Cabs line asking to be picked up from the Wellington Airport to go into the city. ‘Once the Telephonist has entered ‘Airport’ as the pickup address in the SmartMove dispatch client a small window will pop-up displaying a brief but concise explanation of what details are needed when taking a booking from the Airport. It would look something like below.

KIWI CABS AIRPORT PICK-UP 1

Pre-Booking:

For every booking that is not a standard booking, instruction will appear to remind the telephonist how to enter it correctly. The overall benefits to be gained from this new system will make the arduous task of implementation well worthwhile. The new system would greatly reduce the time it takes to train new employees as they would be guided through the booking process and in turn greatly reduce the employee’s error rate. I am very excited to see this come to fruition in the coming months and welcome all feedback or suggestions from our valued clients.

Ask customer for flight number.

2 Add Comment: Greet customer inside terminal with name board.

Regards,

Gred Burgchard NZ Taxi Communications

3 Contact Info: Must have cell phone number.

CONFIRM ALL DETAILS OF BOOKING The telephonist now has the extra details that are required for placing an Airport booking with Kiwi Cabs. Now imagine this process for every landmark, peculiar address, ACC client, internal account, Airport, Railway station, Bus station… the list goes on.

FROM THE BDM’S DESK It has been a very busy start to 2014. I have been well occupied with the setup and training of our newest additions, Queenstown Taxis & ½ Price Cabs (NZ) Ltd. ½ Price Cabs (NZ) Ltd. is a new ATO in the Hastings/Napier region. They go live on April 14th with 10 cars and a complete NZTC package to ensure they are on the right track from the very beginning. This includes, 24/7 dispatch from our Contact Centre, SmartMove Data Dispatch, VerifEye Cameras & Schmidt G4 Meters as well as a basic website, http://www.12pricecabs.co.nz The Owners, Piri Tomlins and Heremia Marsh, have big plans for the future and all their efforts to date seem to suggest they will achieve them.

A snip image showing tracking for the first 2 installed 1/2 Price Cabs Cars.

Queenstown Taxis are the major ATO in Queenstown, with a fleet of 55 vehicles, including 17 vans. The tourism in the area keeps them very busy and they have been looking to streamline their dispatch for some time. They recently experienced a poor application based dispatch system and have now come to realise the importance of good solid hardware and procedures.

Grant Scannell is very keen to get to the set start date of 5th May because, in his words, “NZTC are exactly what this industry needs and I can see share prices soaring with this agreement and hardware in place.” I have also been working closely with SmartMove to create new features and enhancements on the system. One of the newest features with SmartMove is the ability to play vehicle tracks in Google Earth; this is an exciting feature which will help ATO’s everywhere to monitor driver performance, route maps and service to clients. ATO Managers can select any number of vehicles over a defined time period in the ‘Route Map Report’ and then click on ‘Play Track in Google Earth’ Also, the Route Map Report now contains ‘hover’ information over each GPS point. When you mouse over any route map report, you can see the estimated speed of the vehicle, the date & time and the GPS coordinates. This is extremely useful for complaint processing as well as confirming or denying speeding tickets!. In addition, we have been working to complete the In Vehicle Equipment setup with the addition of Schmidt G4 Meters and VerifEye cameras. Using a protocol converter, SmartMove are able to automatically transfer fare data from the Schmidt G4 directly to the MDT, allowing for ATO’s to monitor the company’s income, deal directly with complaints of overcharging and generate a number of financial reports as well as offer immediate invoicing in many forms direct to the customer. Recently, I worked with SmartMove to create & implement a Text Delimited export format for accounts directly to Taxicharge.

Route Map Report: Mousing over any point displays crucial information.

We are currently offering the VerifEye G5 camera system as part of the package but we’re also talking with VerifEye to bring in other models. Watch this space closely, as the integration possibilities between VerifEye and SmartMove are fantastic. There is even an option to remotely monitor the performance of the camera from the Contact Centre. The reporting features available on SmartMove are extremely user friendly and can give a very accurate idea of the ATO’s performance overall as well as individual driver and vehicle reports. By enabling and utilising the many features available on SmartMove, managers could easily halve their administrative work load, and integrating with Schmidt and VerifEye just makes it even better. The future for NZTC is very exciting, if you’re considering data dispatch, cameras, or communications then give me a call.

NIgel Kinniburgh

Business Development Manager nigel.kinniburgh@nztc.net.nz +6421878263

WHAT’S ON TIMARU: Manpower Australia ‘Thunder From »

Caroline Bay Hall, Caroline Bay, Timaru

Billy Connolly - High Horse Tour 2014: SOLD OUT

TIMARU

» »

Arnold Garchow, Manager of Timaru Taxis has recently left the company and NZTC would like to wish him all the best in his future endeavors.

0508 4 2 5494 04 389 9999

KIWI Wellington.

WHAT’S ON WELLINGTON: The Food Show Wellington »

Westpac Stadium

Fri 9 May 2014 — Sun 11 May 2014, 10am

New Zealand’s largest culinary exhibition. It will be the destination to taste the very best food, and drink, and buy the best kitchen equipment from New Zealand and around the world.

pickup locations.

OK we’re Aussies, so we don’t mention the

RUGBY

but we make a great

DISPATCHING SYSTEM

Everybody wins with SmartMove! FLEET OPERATORS extensive reporting and bookkeeping real time monitoring and dispatching OWNERS

vehicle reports and GST reports

DRIVERS

great in-car features shift reports

CUSTOMERS

choice of booking methods including app

CALL 09 281 3536 FOR MORE DETAILS

www.smartmovetaxis.com

ENERGY

TAXIS

NEW Smartmove has been the best move for our company as dispatch software but also enabled Energy City Cabs to operate more proficiently & meet the standards of ATO requirements. Smartmove fleet management has enabled me to exceed the expectations/ standards of NZTA & manage the fleet & drivers better than ever before. Drivers cannot operate over their work hours & Smartmove has actually improved their awareness of their responsibilities & ensures all work hours are adhered to. Vehicle management is now simple & quick to update & again Smartmove ensures that only vehicles with current C.O.F & other requirements are operating on road. Taranaki is a thriving & growing region. We are the Texas of New Zealand, new oil rigs arriving & constant growth in the business community gives Taranaki the feeling of bursting at the seams. Energy City Cabs is thriving in this environment & have secured major contracts within the oil industry sector. Our base clientele is growing & I feel this is a representation of our service & that we are a locally owned & operated company. As a team at Energy City Cabs, we all work towards growth & improvement & connecting with our customer.

WHAT’S ON NEW PLYMOUTH

TSB Stadium, Mason Dr, New Plymouth

Wednesday 16 April 2014, 8:00pm - 10:30pm

www.billyconnolly.com

Event Cinema, 119-125 Devon Street East, New Plymouth

Wednesday 16 April 2014, 7:00pm

www.48hours.co.nz/2014 city/?ss=taranaki

Pukekura Raceway and Function Centre, Rogan Street, New Plymouth

Sunday 25 May 2014, 10:00am - 5:00pm

www.taranakiweddingexpo.co.nz

COMMENDABLE DRIVERS ENERGY CITY CABS IN 2014 Brian Hogg a driver for Westcott Taxi under the Energy Cabs banner stands out for his caring & kind attitude to our elderly passengers. in Jan 2014 Brian was sent to a job to pick an elderly lady up. Upon arrival at the address, Brian went to the door to let her know he was there, he found the front door open & a walking stick laying on the floor with no customer in sight or responding to his calls. Brian became very concerned & contacted dispatch in NP. He went to the neighbours & asked for their help to enter the house & check on the lady. They found her in the backyard & she was hearing impaired so hadn’t heard Brian’s calls. All the ladies in this block of units were so impressed with his concern & follow up that they all use Energy City Cabs as their Taxi provider now. I am very proud of Brian as he sets a good service standard & represented Energy City Cabs to a high standard. Judith Harding is an Owner/Driver at Energy City Cabs & has a

long history with the company & Taranaki. This month Total mobility is launching a campaign to raise awareness of their services & their clients which involved hundreds within Taranaki voting which driver in New Plymouth, out of the two companies should represent Total Mobility in their photo shoot & story. Judy was put forward by Total Mobility Clients & will participate in their campaign this month. A huge thank you to Total Mobility Clients, we value & appreciate your business & friendships. To Judy, the whole team at ECCL is very proud to have you in our team & appreciate the high service standards you set.

TAXIS PALMERSTON NORTH WHAT THE LOGO REPRESENTS Taxis Palmerston North has undergone a transformation and we would like to take this opportunity to help you understand the concept behind our new colourful logo. The colours in our logo represent the various charities that the Palmerston North City Council supports and we are proud to be part of this great community initiative. The colours on the clock in the Square representing the local charity that is being supported changes each month to reflect which charity is being supported. This is a great way for us to be involved with our local community and show our support to our valued customers.

BLUE The first colour, blue, represents prostate cancer awareness in particular the Prostate Cancer Foundation. One of the main goals of the Prostate Cancer Foundation is to educate people about prostate problems and prostate cancer in particular. This year there was some trouble getting it to turn blue to the embarrassment of the Palmerston North City Council.

RED

PINK

Red this year was to raise awareness and funds for Red Nose Day. The Red Nose Day Cure for Kids work towards giving children a better quality of life and a longer life while they work towards a cure for serious or terminal conditions. They search for cures and better treatments for conditions like childhood cancer, heart disease, cystic fibrosis, sudden unexpected death in infancy (SUDI), asthma, and many more life-threatening illnesses that mean the children affected often miss out on a normal childhood. The Manawatu Turbo’s donned red for the day this year in support of this noble charity.

Pink is the colour for the Breast Cancer Foundation. The New Zealand Breast Cancer Foundation’s vision is to prevent New Zealanders developing and dying from breast cancer and to improve the quality of life of those who have the disease.

GREEN Green is for Pride of the Manawatu; recognition of the Manawatu Turbo’s and our City’s strong enthusiasm for the great game. It may not be a charity but it is close to our hearts.

YELLOW Yellow marks awareness for Daffodil Day which is the annual flagship for the Cancer Society. The daffodil is one of the first flowers of spring, whose bright yellow blooms remind us of the joys the new season will bring. It represents the hope there is for the 1 in 3 New Zealanders affected by cancer.

PURPLE The last colour, purple, represents the New Zealand Age Concern. A charity and well-being service that represents the need for our elder generation to be looked after when they often cannot do so themselves, and also to prevent them being abused or neglected.

RELAY FOR LIFE 2014

Tony M walked till he could walk no more, not so good for him, but good for us because he kept the BBQ and humour going. Hope your back is feeling better Tony!

WHAT A SUCCESSFUL FUN EVENT!

The only way to get Barbara off the track was to get the St John’s to cart her off.

$358000 WAS RAISED WITH NORWOOD RAISING $2100. THE AMOUNT FUNDRAISED IS EXPECTED TO REACH $400000. Thank you to, Balraj Sidhu, Tony Raukura, Barbara Stallard, Tony Metcalfe, Ashley Miller, Sara Currie, Josh & children, Jamacia Hodgetts & Michael, Massoud Mohajerani, Andrew GambleScott, Ngarie Clarke and Len Croft, Amandah & Karl, Michelle and Tammy, and Nicole Jackson. Thank you to all our family and friends who jumped on the track and walked for those of us who were injured or just plain worn out. Without your support and participation the weekend wouldn’t have been the success it was. A special thanks goes to Barbara, Tony R and Tony M for meeting early and setting up camp, and Tony R thanks for the use of your van.

We wish Barbara a speedy recovery. Jenny and Maxene from the Oddboddz are wonderful team mates and have invited us to share their site again next year. Everyone who was involved over the weekend have said they want to do it again next year. So we are! We would like to be more organised in our fundraising, and efforts in team outfit next year so we are starting to get organised now. We are aiming at making a Taxi or two for the team to wear around the track with our branding on it to promote Taxis Palmerston North. If you would like to be part of the team, join the fundraising committee or have any fundraising ideas please let me know.

WHAT’S ON PALMERSTON NORTH

Senior Citizen’s Hall, 323 Main St, Palmerston North

Saturday 3 May 2014, 7:30pm – Saturday 23 August 2014, 11:00pm

The Square, The Square, Palmerston North

Saturday 10 May 2014, 1:00pm - 4:00pm

Art on Edge is a celebration of the performing arts in Palmerston North.

Regent on Broadway, 53 Broadway Avenue, Palmerston North

Monday 12 May 2014, 1:30pm – Thursday 15 May 2014, 4.30pm

This is a great opportunity to get Taxis Palmerston North out in the community.

THANK YOU - TANIA.

CABSPOT BRINGS CABBIES TO THE RIGHT SPOT - 12 APRIL 2014 Emergency Maternity (Delivery Suite) Entrance

Renal Self Care Unit 25 Ruahine St

Automatic Pay Machine (Cash, Eftpos, Credit Card)

Automatic Pay Machine (Eftpos, Credit Card)

Automatic Pay Machine Inside Block A Foyer (Cash, Eftpos, Credit Card) ATM Machine

Car Park Booth (Cash, Eftpos, Credit Card)

R UA H I N E S T R E E T

GATE 13

GATE 12

GATE 11

GATE 10 EXIT ONLY

GATE 9

R UA H I N E S T R E E T

Electronic Pay and Display for Mobility Parks (Cash, Credit Card)

EXIT

Fleetwise Transport

ENTRY

EXIT

ENTR Y

ENTRY ENTRY

AVE

GATE 12A

EXIT

ENTRY

EXIT

Automatic Pay Machine (Eftpos, Credit Card)

Alternative Emergency Maternity (Delivery Suite) Entrance

K E Y

Patients/Public Parking

Mobility Car Parks

Staff Parking

Rural Clinic Patient Car Parks

Palmerston North Hospital has been included in a new Taxis Palmerston North location identifier scheme CabSpot using GPS location technology that will bring cabbies right to the pickup spot quicker and more easily. The hospital will have 19 CabSpot locations dotted around its large campus, as part of a citywide introduction to other locations around the city. Taxis Palmerston North marketing and promotional consultant Jamaica Hodgetts said CabSpot is a location identifier that passengers can use to name their pickup location and is especially useful in difficult-to-identify pickup locations. “The location of every CabSpot is held in the Taxis Palmerston North booking system and referenced against a GPS location, this helps to ensure drivers can find the passenger’s pickup location quickly and easily.”

GATE 2

Nikau

Rimu

X Kahikatea

ENTRY

Spotless Facilities Maintenance

ENTRY

Te Whare Rapuora

H E R E TAU N G A S T R E E T

Car Park Office (Cash, Eftpos, Credit Card)

MDHB Buildings

Official Gate Number Official Hospital Car Park

Vehicle Garage E

Ambulance

L GATE 4

GATE 5

H E R E TAU N G A S T R E E T

Rata

Board Office

Staff Accomm.

Arohanui Hospice

Loading Bay

Kowhai

Boiler House

Mental Health

STAR Wards

GATE 2

EXIT

ENT

Konini

Hospital Chapel

Kauri

GATE 1

EXIT

Rehab Medical Museum

Link Block Children & Womens Health Kitchen Block Hospital Administration

EXIT

GATE 9A

Gym

MRI

Emergency Maternity Entrance

Information Systems Totara

Clinical Records

Allied Laundry

Blood Donor

Theatres & Wards 13–30

EXIT

ENTRY

Ruahine

EXIT

B H BAR RIER

EXIT

Education Centre

GATE 11A

Ambulatory Care Radiotherapy & Oncology

GATE 8

Emergency Department

Helicopter Hanger

Northside

Social Club

Hospital Main Entrance

ENTR Y

TREMAINE

EXIT

GATE 10A

ENTRY

Entry/Exit for Paid Car Parking

“CabSpot signs are being installed at private business addresses, generally with multiple entrances that cause confusion for passengers and taxi drivers. This is a complimentary service offered by Taxis Palmerston North which will give customers a quick easy reference when booking a taxi. For example, Palmerston North Hospital 19 CabSpot signs - each with their unique identification number for each entrance. The CabSpot sign will be fixed to a building wall or similar prominent place, in easy sight of an arriving taxi.” When customers want to book a cab, they go to the nearest CabSpot sign, use this unique number as their pickup point when making a booking and wait next to the sign for their cab to arrive.

CHECKLIST FOR CABSPOT BOOKINGS: 1. Pickup Point: Your pickup point is the CabSpot sign’s unique number, eg CabSpot 2. 2. Waiting Point: Adjacent to the CabSpot sign. MidCentral District Health Board Group Manager, Commercial Support Services Jeff Small in welcoming the CabSpot technology, said it should benefit patients and visitors coming to and from the hospital. “Some times taxis have been delayed because callers have asked taxis just to come to Palmerston North Hospital – and not been specific about which side of the hospital, or which street – Ruahine Street (main entrance), Tremaine Avenue, or Heretaunga Street. This should avoid any confusion and speed up the journey for patients, visitors and taxi drivers as well.”

TAXIS PALMERSTON NORTH

Company / Building Name

Address

Company / Building Name

Address

684 Tremaine Ave, Palmerston North

#46

Massey

Location Pending

#47

Massey

Location Pending

#48

Massey

Location Pending

#49

Massey

Location Pending

#50

Massey

Location Pending

#55

Big Barrell Tremaine

931 Tremaine Ave

#60

Palmerston North Hospital

Gate 2 Hospital Board Office first building on your left

#61

Palmerston North Hospital

Gate 2 Hosp Admin just past Ward 21 turnoff

Awapuni racecourse

Main Office

Awapuni racecourse

Silk lounge

Awapuni racecourse

Bird Cage

Awapuni racecourse

Legend Stand

Wally Warners

4 Pitama Road

Liquor land

105 Albert St - Midway Shopping Centre

Rossmont Pharmacy

47 Vogel Street

Big Barrel – Princess Street

116 Princess Street

#62

Palmerston North Hospital

Mental Health, Gate 2, Ward 21

#11

Ucol

Queen street entrance of Ucol

#63

Palmerston North Hospital

Gate 5 Star ward, Rehab unit

#12

Ucol

King Street, Information Centre entrance

#64

Palmerston North Hospital

Gate 9 Diabetes Lifestyle

#65

Palmerston North Hospital

Renal House

#66

Palmerston North Hospital

Gate 9 Maternity emergency Access also at Gate 5 around past rehab.

#67

Palmerston North Hospital

Store stand

#68

Palmerston North Hospital

Hospital Main Entrance

#69

Palmerston North Hospital

Hospital A&E Entrance

#70

Palmerston North Hospital

Gate 12, Education Centre, red brick building.

#71

Palmerston North Hospital

Hospital Information Systems go in gate 13 on right after Bodell Place

#72

Palmerston North Hospital

Gate 13, turn right and go around past Information Systems, the building is on the right.

#73

Palmerston North Hospital

Blood Donor Centre Gate 12

#74

Palmerston North Hospital

Gate 12 around the back of Blood Donors, by the loading ramp, ring the bell and wait.

#75

Palmerston North Hospital

Gate 1, go straight ahead, Community Health Village near Totara and Kowhai buildings

#76

Palmerston North Hospital

Gate 1, turn right take left into 1st carpark, Drug and Alcohol Support, located at far end of Nikau Building.

#77

Palmerston North Hospital

Gate 1, turn right then left into 1st carpark, 1st building on left of Rimu House.

#78

Palmerston North Hospital

Gate 1 Te Whare Rapuroa, 1st building on right

#79

Palmerston North Hospital

loading bay/Hosp Kitchen, Gate 1,go straight ahead and then slightly to the left

#111

Big Barrell Summerhill

Aokautere drive – summerhill shops

#13

Ucol

King Street, Student Health

#14

Ucol

Queen Street, Block 9

#15

Big Barrel - Highbury

#17

City Doctors

22 Victoria Ave

#18

Big Barrel - Cloverlea

301 Tremaine Ave

#19

Big Barrel – Albert Street

Corner Albert St & Furguson

#21

Ocean Basket & Grill

231 Broadway ave

#22

Roma Restaurant

44 The Square

#27

Victoria Medical – Rear carpark

Cnr Church & Victoria (Victoria St carpark

#30

Massey – hokowhitu campus

Main bus stop

#31

Massey

Ferguson Lodge - to be installed

#32

Massey – Atawhai village

Keiler place on notice board outside number 20

#33

Massey- Main taxi stand

University Ave

#34

Massey - Central bus termail

Colombo Road

#35

Massey – RSO building

University Ave

#36

Massey – Recreation centre

Orchard Road

#37

Massey – Wool Building

University Ave

#38

Massey – Hopkirk research building

University Ave

#39

Massey – Wharerata

University Ave

#40

Massey - Registry Steps

Tiritea Road

Masse

Courtyard complex, around to the right.

#42

Massey – Maori studies

Located on the post, in front of the closest park.

#43

Massey – Mogine Villiage

First building outside of the barrier.

#44

Massey – Sport and rugby

Outside main building

#45

Massey – Back of the library

Main building

#41

OCTOBER 2013

NOVEMBER 2013

DECEMBER 2013

Tony (PN064) is a fine example of what it means to be a taxi driver. The base regularly hears reports from customers about his friendly nature and his willingness to do that little bit extra for his customers. Just recently the contact centre received a call to let them know what a true asset he is to Taxis Palmerston North. Tony was just about to start his shift early in the morning when he noticed a man lying on the ground; half on the road.He promptly pulled over to check if he was alright. He found the man was uninjured and responsive but very unsteady on his feet. So Tony loaded him into his van and took him home free of charge. The man's carer had been about to go looking for him and was very thankful for his safe return. We should all congratulate Tony for his kindness.

Eddie Willman (TPN61) is a great new addition to our fleet. In the short time that he has been driving for Malik, we have received numerous positive comments from his happy customers. They have been very impressed by his professionalism and the great customer service that he provides. Eddie is also commended by the Call Centre Supervisor. Sara says he is consistently on time, keeps in touch with base and is very polite. A pleasure to work with! Eddie says that he has always tried to provide the best service possible to his customers and it is just what he has always done. What a great attitude that reflects well on our Company. Well done Eddie.

Well done to John Murphy, our commendable driver for this month. One of our regular customers is very impressed with the way that John consistently gets out of his vehicle upon arrival, opens the car door for her, makes sure she is seated comfortably then closes the door for her, helps her with bags etc. He has been doing this for years. This might seem like a small thing but it makes a huge impact on the service John’s clients receive and they appreciate him all the more for it. Going the extra mile and displaying common courtesy to customers is just what he has always done says John. With such a great attitude, it deserves to be recognised. John says “It is not that I am better at the job, I am just better looking.”

JANUARY 2014

FEBRUARY 2014

Congratulations to Mo (Cab 47) who is our driver of the month! We would like to recognise Mo for his helpfulness, and willingness to go over and above of what is expected of him. Mo was a great ambassador for Taxis Palmerston North recently when he was asked to help out Norwoods who were making a internal company film and needed a taxi to feature in the film. Mo offered his vehicle and time free of charge, priceless PR for us. Mo is well liked and respected by colleagues and customers and it is good to have him back after a well-deserved break. Thank you Mo, your time, support and loyalty, it is appreciated.

Congratulations to Glyn (Car 30) who is our driver of the month. Thank you for your positive attitude and the great service you provide. We received glowing praise from a customer applauding Glyn for the great service he provided to her young daughter over a period of time. Glyn went out of his way to ensure that she was comfortable with him and befriended the family. It is great that he was able to give the family peace of mind and the knowledge that their daughter was being cared for and safe while being transported. Glyn recently broke his ankle and won’t be driving for a few weeks and we wish him a speedy recovery. Thank you for going the extra mile Glyn.

COMMENDIBLE DRIVER OF THE MONTH SPONSORED BY

2013/14 COMMENDABLE DRIVERS

MARCH 2014

APRIL 2014

Congratulations to Bishantha Perera, the owner of Car 16. Bishantha is a softly spoken and polite gentleman who is always smiling, happy to oblige and consistently delivers great service to his customers. Bishanthaâ&#x20AC;&#x2122;s friendliness and positive attitude has endeared him to his customers. Thank you for being such a great asset for our Company. Well done Bishantha.

Well done to Pankaj Arora who is our commendable driver this month. Pankaj was commended by an elderly customer who said that he was always courteous and helpful towards her. It is great to know that Pankaj has such an awesome reputation for service and that he makes his customers feel valued. Keep up the great work Pankaj and thank you for making Taxis Palmerston North even better.

THANK YOU TO ALL DRIVERS WHO CONTINUE TO SHOW GREAT CUSTOMER SERVICE. YOU DO YOURSELVES AND THE INDUSTRY PROUD!

With over 20 years of experience, Craig Robinson is showcasing his own taste of fine food, a dining experience for the food connoisseur in all of us. We promote a noAdrink driving policy. 159 Broadway Ave, Palmerston North. Available for functions. Bookings ph 06 354 6895 melvillehouserestaurant@hotmail.com

Action, comedy, romance... see it all on the BIG screens at

Downtown, Broadway Ave, Palmerston North

Infoline 355 5655 â&#x20AC;˘ www.dtcinemas.co.nz

Ground Floor, Downtown, Palmerston North

Call (06) 353-1902 to reserve your seats

DECEMBER 2013

JANUARY 2014

FEBRUARY 2014

Our first agent of the month from the Call Centre is Kylie Williams. Kylie was chosen due to her exemplary performance, excellent call handling skills and a wonderful attitude to work, her teamwork exceeds all expectations. Kylie is always punctual, friendly and ready to assist fellow team members. Thank you for your excellence in customer service and keep up the great work Kylie!

Congratulations to Charmaine Riley, our Call Centre agent of the month. Charmaine has been with the company for almost a year and in that time has proven herself to be very professional, courteous and goes out of her way to provide excellent service to our customers. Charmaine is works well with her colleagues and can be relied on at all times to get the job done. Thank you for your positive attitude and hard work Charmaine, we appreciate it.

Alex Barrass is our agent of the month. Alex is a quiet, soft spoken He has impressed us with his diligence and reliability. Alex is respected by his colleagues and has a very professional phone manner that is appreciated by our customers. Thank you for your hard work and reliability Alex, your positive, mature attitude has not gone unnoticed. Thank you Alex.

NEW ZEALAND TAXI COMMUNICATIONS

MARCH 2014 Well done to Jody Sharp who is our agent of the month. Jody has consistently shown initiative, has a great telephone manner and is respected by her colleagues. Jody has shown herself to be committed and dedicated and this has been reflected on her work performance over the past few months. Congratulations Jody and please keep up the great attitude.

CALL CENTRE AGENT OF THE MONTH SPONSORED BY

APRIL 2014 Congratulations to Gwen Priest who is this monthâ&#x20AC;&#x2122;s agent of the month. Gwen has made steady progress and is always willing to step up. Gwen has proven herself to be reliable and patient. Gwen is well liked by her colleagues and a real team player.

Taxi Dispatch Used by Industry Leaders...

An advanced system with comprehensive features: Plotting and GPS Dispatch Smartphone Booking Applications

Integrated Taximeter Colour Touch Screen with Remote Keypad One-touch Satellite Navigation

email us at enquiries@mtdata.co.nz www.mtdata.co.nz

NEW ZEALAND TAXI COMMUNICATIONS

QUEENSTOWN TAXIS New Zealand’s Tourism capital. Queentown Taxis offers a premium service to countless travellers every year, and are now able to offer that service in a more efficient manner thanks to full time SmartMove dispatch through our Palmerston North office. Welcome aboard Grant and the Team.

WHAT’S ON QUEENSTOWN AMERICAN EXPRESS QUEENSTOWN WINTER FESTIVAL Friday 20 June 2014, 5:30pm – Monday 30 June 2014, 12:00am This Winter Festival celebrates the start of winter with street parties, fireworks, music, comedy, and family activities. Where: Earnslaw Park, 78 Beach Street, Queenstown

WWW.WINTERFESTIVAL.CO.NZ

HALF PRICE CABS A brand new Approved Taxi Organisation (ATO) in the Hastings/Napier Region offering 50% discount on all metered fares. We wish you all the best and look forward to working with you.

WHAT’S ON HASTINGS/NAPIER F.A.W.C! - WINTER 2014 Hawke’s Bay, Hawke’s Bay, Napier Four weekends of Winter F.A.W.C! Events running Friday, Saturday and Sunday from Friday the 6th to Sunday the 29th. Roarings fires, full bodies wines and lashings of local produce to warm you up this winter.

WWW.FAWC.CO.NZ

New MTData dispatch planned for install June 2014