DESIGN
Ter Molst talks recent investments, an appearance in London and future plans.
12th april 2019 ÂŁ3.75 l
MANUFACTURE
Metro Wardrobes shares an insight into its business with Cabinet Maker.
first issue: 1st July 1880
RETAIL
The team at Wren Kitchens celebrates its 10-year milestone.
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VERONA SLIDING WARDROBES | by Tvilum from Furniture To Go
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caBinet-maker.co.uk 01623 372 213 PUBLISHER Stewart Rickersey stewart@cabinet-maker.co.uk 01623 372218 EDITOR Dan Squires dan@cabinet-maker.co.uk 01623 372215 SALES Sharon Rickersey Operations & Sales Manager sharon@cabinet-maker.co.uk 01623 372213 Kacem Ellabbar kacem@cabinet-maker.co.uk 01623 372214 Peter Topley peter@cabinet-maker.co.uk 01623 372216 PRE-PRESS PRODUCTION Tim Morriss tim@cabinet-maker.co.uk 01623 372158
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Since we launched our new campaign to support, combat and engage the industry over apprenticeships and the skills gap, it has been encouraging to see the appetite for apprenticeships gather even more traction over the past few weeks. It has been so encouraging that even other publications are jumping on the bandwagon – albeit a little late in the day. However, being first to Champion initiatives comes as second nature to CM, which has been evident in our long heritage dating back to 1880. I welcome the wider awareness for such campaigns as apprenticeships, and stress that our ongoing work with industry bodies in this field, such as FIESTA, keeps Cabinet Maker at the forefront and ahead of the game. So far, it’s rewarding to see the industry engage and follow suit. Since National Apprenticeship Week – and CM’s unveiling of our latest project last month – it is pleasing to see my inbox filled with positive apprenticeship success stories and others keen to get involved. Being the first industry trade journal to set the stage for more apprenticeship-focused features, and without giving away any future spoilers, there is plenty more to come for the remainder of the year on this topic. So, as ever, the invitation to share your story is firmly open. One area of the Apprenticeship Debate that I found particularly interesting this week is how difficult it can be for young people in schools and colleges to get accurate information and guidance about apprenticeships. It poses the question: In sixth forms and colleges, are pupils still being steered towards the traditional university route? And why does this stigma stick? The Derbyshire and Nottinghamshire Collaborative Outreach Programme (DANCOP) – which somewhat gives me a stance that I’m policing this issue – shared its thoughts on the matter, stating that perhaps teachers are under pressure to lean towards university, or maybe schools see the university route as a badge of honour.
Or perhaps it is just a fundamental lack of knowledge that needs to be addressed – which is surprising in today’s world, especially from learning establishments. DANCOP is in partnership with a number of universities and colleges from across its area and works together to raise the aspirations of young people and support them to consider their futures. It’s associations such as these that will spearhead the continuing battle in closing the skills gap. While the aforementioned statement gives food for thought, this week’s editorial offers a lighter refreshment of latest developments across the industry. There is an insight at what to expect to see at this month’s HKTDC Hong Kong International Home Textiles and Furnishings Fair, as well as a first time editorial appearance from fitted furniture business Metro Wardrobes. There is also an update from Belgian textile company Ter Molst, which talks recent investments, appearance in London and future plans, whilst concluding with an anniversary celebration from retailer Wren Kitchens, as the business reaches its 10-year milestone. To sign off this week’s issue I ask every reader to spare a thought for the family of Matt O’Flynn. Well known in the industry, the former British Furniture Manufacturers (BFM) chairman, the Long Eaton Guild of Furniture of Manufacturers chairman, Collins & Hayes MD and director of digital agency Orbital Vision, has sadly passed away at the age of 44 years old. Mr O’Flynn’s wife Moira announced the sad news through his Facebook page that Matt died peacefully surrounded by his family at St Michael’s Hospice in St Leonards-on-Sea on 29 March 2019. From everyone here at Cabinet Maker, our condolences go out to his family and friends at this difficult time. Dan Squires Editor
RETAIL DESIGN
an recent investments, plans. Ter Molst talks London and future appearance in
into its MANUFACTURE shares an insight Metro Wardrobes Cabinet Maker. business with
first issue: 1
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12th april 2019
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Kitchens celebrates The team at Wren its 10-year milestone.
July 1880
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ON THE COVER VERONA SLIDING WARDROBES by Tvilum from Furniture To Go
w www.furniture-to-go.co.uk | by G WARDROBES VERONA SLIDIN
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Wednesday 12 June 2019 Holland and Holland shooting ground, Northwood, Middlesex
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inside this week’s issue
06
NEWS
features A TRIP TO HONG KONG
12
A look at what to expect at this month’s HKTDC Hong Kong International Home Textiles and Furnishings Fair.
MAKING SPACE
14
Metro Wardrobes shares an insight into its business with Cabinet Maker.
INVEST FOR SUCCESS
16
Belgian textile business Ter Molst talks about their recent investments, appearance in London and future plans.
18
HAPPY ANNIVERSARY
The team at Wren Kitchens celebrates its 10-year milestone.
20
PRODUCTS Sherborne Upholstery.
26
LAST WORD Tobias Buxhoidt, founder and CEO of parcelLab, has the Last Word.
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news
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NEWS IN BRIEF safety concerns
Sales growth
Catalogue retailer Argos has issued a product recall on a number of bedding items that have failed to meet fire safety standards following routine testing. Argos has recalled a selection of Downland Bedding Company’s duck feather mattress toppers and pillows, as well as a goose feather pillow and its fusion and down surround pillows.
Furniture and interior design specialist Constellations has reported a growth in turnover. According to its latest filed accounts for the year ended 31st July, 2018, total sales rose 30% to £5.2m from £4m in 2017. Gross profit increased 35.7% to £3.8m from £2.8m, whilst pre-tax losses significantly narrowed from a loss of £477,031 to £46,922.
New showroom
reGional award
Sofa manufacturer Arlo & Jacob has agreed a 10-year lease for a new showroom in Marlow. The new 6,000sq ft showroom, which is set to open after Easter, is situated at Windsor House on Spittal Street, at the top of Marlow High Street. It is the company’s fourth UK showroom as well as its first in the South East.
New CEO Belgian carpet marker Balta Group has announced the appointment of Cyrille Ragoucy, current interim chief executive of Balta, in a permanent capacity of the role. Since August last year, he assumed the role of interim chief executive and has been instrumental in developing and starting to implement the recently announced three-year holistic earnings enhancement program, NEXT. 12th April 2019 | 06
Leeds-based online boxed mattress retailer OTTY Sleep has been named Newcomer of the Year at 2019 Yorkshire Business Masters Awards. Held at the Queen’s Hotel, Leeds, OTTY Sleep fended off tough competition from companies in a range of sectors to secure the prize, with the award coming as a result of the boxed mattress retailer’s growing stature since its launch in 2016.
20 -year milestone Bespoke furniture maker L & R Unique Furniture and Joinery is celebrating its 20th anniversary. The business, which is based near Falmouth and owned by Paul Rutter and Graham Leakey, specialises in luxury bespoke wooden furniture and joinery. The company has just completed a four-year restoration project and has other contracts in the pipeline as the business continues to grow.
retail
Business expansion revealed Northern Ireland-based furniture business Starplan has announced plans to open a new store in Staffordshire. Starplan has acquired the former 3,800sq ft Carpetright unit at the Longford Island Retail Park in Cannock after securing a 10year lease. The store, bringing its UK estate to 11, will offer the retailer’s specialist fitted bedroom showroom and design service and will officially open later this month. The property was secured through estate agent Savills and the Canal and River Trust, with the latter being represented by Thompson Heaney.
w www.starplandirect.com
manufacture
Pictured are LIA commercial manager Julie Humphreys, LIA customer relationship manager Kirstin Shortt and Ansell Lighting marketing manager Rachel Morris
lia reveals latest academy amBassador The Lighting Industry Association (LIA) has announced Ansell Lighting as a new Academy Ambassador. Recognised as a reputable home for learning, the academy has created a central hub for those looking to gain access to educational materials and lighting related learning. Ansell Lighting has a commitment to providing learning and educational resources to those who require further information regarding its products and services. Passionate about educating the lighting community, it believes becoming an ambassador is a fantastic way to communicate to this sector. Mark Abbott, Ansell lighting managing director, said: “Gaining Academy Ambassador status is a great opportunity for Ansell Lighting and any other key figures in the lighting industry.” Held by both key organisations and prominent individuals within the lighting industry, those with ambassador status collectively aim to provide the impetus that will support the academy in reaching its full potential in delivering the skills and education that will take the lighting industry forward.
w www.thelia.org.uk
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DESI G N
Student designs new range at furniture firm Modular furniture specialist Sui Generis has announced the launch of six new designs after forming a collaboration with a student. The company has expanded its GeoMet collection with six new designs from young furniture and product design undergraduate, Ben Whittaker, 20, (pictured) who studies at the Nottingham Trent University. Ben has been working at GeoMet for the past six months and his talent for design has ‘really shone through’ during the seating and planter designs partnership. Commenting on the launch, Sean Milbank, chairman of Sui Generis, explains: “It became clear that Ben has a very strong talent for design, so we challenged him to create new pieces for our GeoMet collection. “We were keen to support Ben through the process and to invest in bringing his designs from concept through to production. “Ben created more than 100 designs, which were eventually whittled down to his top 15, after several meetings with staff at Sui Generis. “He also worked with the production team that creates furniture moulds to understand whether each of his designs would be practical to manufacture. Thanks to their hands-on advice and feedback from the board, the top six seats were chosen.” Ben, who has ambitions to set-up his own furniture design studio, is excited that he’s been given the opportunity to see his designs go into production. He said: “I was tasked to design a new module for Sui Generis’s current range. “I was given free rein over what I designed, but I wanted to give a new look and style which also complements the existing range. It’s a student’s dream to see your designs go from paper to production! “My work experience with Sui Generis has been an amazing opportunity. I’ve been supported every step of the way and I’ve learnt so much. “I’ve worked in the factory with the seating teams and helped to create the final moulds for the composite seats. It’s also been really interesting selecting the wooden materials for the slats on one new statement seat. The new seats look amazing and I couldn’t be more pleased.”
w www.suigeneris.co.uk
news RETAIL
Bespoke furniture business launches debut store A new bespoke furniture and homeware business has launched in Leighton Buzzard. Reclaimed Reloved, which has been founded by husband and wife team Danny and Alice McCann, officially opened its debut store on Old Road in Linslade, on 23rd March. The company, which has been operating solely online since the start of the year, specialises in upcycling bespoke and vintage furniture. Commenting on their launch, the company said: “Reclaimed Reloved is a new family run bespoke furniture and homeware company. We create unique, one-off pieces that are restored to their former glory using high-quality materials with a new twist. “Using modern colours mixed with varying levels of distress we can offer a piece of furniture to suit any house/style. All work is carried out in-house by our creative designers who can guide you through the entire process. “Commissions are what we do best, transforming old treasures into stylish furniture that matches your home. You tell us what you’d like us to upcycle and we can provide a unique restoration plan that suits the style your looking for whilst working to a budget.”
w www.reclaimedreloved.com
MANUFACTURE
Bed maker announces development
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MANUFACTURE
Brand refresh at furniture manufacturer Cabinet manufacturer and teak specialist Nathan Furniture is undergoing a strategic brand refresh as it begins to widen its portfolio and audience with new ranges. All existing collections, including Charltons and Sutcliffe products, will now come under the Nathan name, along with three ranges newly released at January’s AIS Show, including painted country cottage and modern industrial styles. The move is enabling Nathan to invest in providing more support for stockist partners, including new and consistent point of sale material, up-to-date lifestyle photography for marketing use and branded room sets to increase visibility in stores.
w www.nathanfurniture.co.uk
RETAIL
Buying group appoints merchandise manager Minerva Furniture Group has announced the appointment of Simon Davies as its new group merchandise manager. Commenting on the appointment, Minerva said: “Simon is well known in the trade and brings considerable experience from the retail sector. “This addition to the existing team will strengthen its presence in the market place and reflects its continued growth.”
w www.minervafurnituregroup.co.uk
Independent foam converter and mattress manufacturer Breasley has partnered with HR, payroll and talent experts MHR. The Wirksworth based company has invested in a single integrated HR, Payroll and Time & Attendance system as part of a project to replace its outdated manual processes with new digital methods of working. The system brings together MHR’s market leading cloud-based HR and Payroll solution iTrent and Vanquish Time & Attendance from workforce management specialists HFX in a single integrated system, enabling Breasley to automate and simplify the management of its 250 employees across its three sites. The new system will enable Breasley to gain a holistic view of its people and perform management tasks from a single source, reducing administration time and generating cost savings. Integration with HFX’s Vanquish Time & Attendance system means employee data can be seamlessly shared and payroll data uploaded without the need for any manual data entry. Mike Crowshaw, joint managing director at Breasley, says: “We’re excited about the implementation of iTrent. Automating the processes involved in the day-to-day management of our people will deliver significant time and cost savings, reducing payroll queries, eliminating errors associated with manual entry and freeing up admin time to focus on other areas.”
w www.breasley.co.uk 12th April 2019 | 08
DESI G N
New partnership showroom Interiors specialist Broadway Luxury has announced a new partnership with homeware designer Andrew Martin. Broadway Luxury, a lifestyle gallery, has partnered with renowned homeware designer Andrew Martin to launch a new showroom collaboration in the heart of the Cotswolds. Several of the rooms in Broadway Luxury’s iconic Old School House building have been refurbished with Andrew Martin furniture, artwork, lighting and home accessories. Interior designers from Andrew Martin’s hub in London have put together unique room sets, which are in line with current trends whilst complementing the building’s period design features. Andy Seger, director Broadway Luxury, said: “We are excited to introduce Andrew Martin to our customers.” Michael Durbridge, chief executive of Andrew Martin, added: “It is great to collaborate with Broadway Luxury, which shares our ethos of characterful interiors where high-end design is at the heart.”
w www.andrewmartin.co.uk
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manufacture
faBric firm to cease tradinG Fabric specialist W. Attwood Limited has confirmed plans to cease trading next month.
ISM specialise in
W. Attwood, which was first established in 1894, is currently based on Chilton Industrial Estate in Sudbury and will close for the final time at the end of April, making all seven employees redundant.
UPHOLSTERY REPAIRS
In a statement, the company cited a downturn in export orders as well as suffering from a decline in market demand, which has led to a reduction in both sales and profits in recent years.
SERVICE CONTRACT
SYSTEM & ANALYSIS
SERVICE CONTRACT
SERVICE CONTRACT
SYSTEM & ANALYSIS
CABINET
SERVICE CONTRACT
SYSTEM & ANALYSIS
JOB MANAGEMENT SYSTEM SERVICE CONTRACT
w www.jysk.co.uk
CABINET
JYSK UK has stores in Blackburn, Bolton, Cannock, Chesterfield, Coventry, Derby, Doncaster, Ellesmere Port, Grantham, Lincoln, Mansfield, Pontefract, Rotherham, Swadlincote and York.
EXPERT CRAFTSMEN
“Whilst we might be an unknown to many within the UK, our strong international buying power, with 2,700 stores worldwide, brings the UK customer such great prices and products. In Bradford and St Helens we have great locations in areas where I firmly believe the local population will soon love JYSK.”
SYSTEM & ANALYSIS
David Ashton, UK country manager for JYSK, said: “We will finish FY19 increasing our store numbers by 30%, then again in FY20 we plan to grow 30% once again. As we have just seen in our March 2019 figures, with 21.3% comparable sales growth, the UK certainly knows where to go for a great offer.
SYSTEM & ANALYSIS
The two new locations will receive Concept 3.0 stores. This new generation of JYSK store interiors offer room sets and inspirations, well-laid out products in a Scandi shopping setting to enhance the customer experience.
A network of over 100 highly skilled independent furniture repair technicians and expert craftsmen covering the UK and Eire. EXPERT CRAFTSMEN
The new store openings will, between them, create 20 new jobs and bring JYSK’s UK portfolio to 16. Plans to open ‘at least’ a further five stores this year have been confirmed.
CABINET
EXPERT CRAFTSMEN
BEDS & MATTRESSES
UPHOLSTERY
St Helens and Bradford are next in line to welcome new JYSK stores, which are expected to open this summer, as the brand continues its UK expansion.
Bed Repairs e.g. broken frames, replacing tufts and resewing damaged stitching, mattress settlement reporting, repairs to mechanisms that drive riser beds and repairs to the lifting mechanisms to TV beds.
EXPERT CRAFTSMEN BEDS & MATTRESSES
UPHOLSTERY
Danish furniture brand JYSK has confirmed two more locations for UK stores.
MATTRESS INSPECTIONS & BEDS REPAIRS BEDS & MATTRESSES
JYSK reveals next UK openings
Cabinet Repairs e.g. scratches, heat marks, water marks and structural repairs for solid wood, veneers, foil and laminated surfaces. CABINET
UPHOLSTERY
retail
CABINET
CABINET REPAIRS EXPERT CRAFTSMEN
w www.cvr.global.co.uk
BEDS & MATTRESSES
UPHOLSTERY
CVR Global added that all customer orders will be fulfilled and all suppliers and employees will be paid what they are owed ahead of the closure.
EXPERT CRAFTSMEN
The company said that it is with ‘great regret’ that it has come to the decision to close and has now instructed insolvency firm CVR Global LLP to begin winding up the business.
BEDS & MATTRESSES
UPHOLSTERY
Leather & Upholstered Furniture Repairs e.g. scratches, scuffs, tears, holes, seam issues, discolouration and colour loss, in home or workshop repair, replacement of broken arms, collapsed surfaces, recliner mechanisms, frames and replacement of full or partial covers.
• Very easy to use and navigate to ensure complete transparency • Craftsmen contact number and address details provided on every job submitted • Can be customised to meet your specific needs e.g. you can use your own fault codes, ISM fault codes or both • Allows you to upload images/specification documents for our craftsmen to access • Email notifications will update you as the status of each job progresses • System access 24/7
For further information please contact Stephen Black, Managing Director Mob: 07860 928017 Email: stephen.black@ism-networks.co.uk
www.ism-networks.co.uk
news RETAIL
Soft furnishings supplier plots expansion Northern Irish soft furnishings distributor Bedeck has earmarked plans to expand its operations at its headquarters. According to a planning application submitted to Armagh, Banbridge and Craigavon Borough Council, Bedeck wants to demolish an 8,000sq ft warehouse at its site on Lurgan Road in Magheralin and replace it with a new 20,000sq ft distribution hub. It is understood that the project, which will see Bedeck more than double its current warehouse capacity, will see the company invest around £1m. Detailed within the planning documents, the expansion will feature a new showroom, office space, storage space and welfare facilities. Established in 1951, bedding supplier Bedeck has two stores in its home country, located in Belfast and Dungannon, as well as over 30 House of Fraser concessions across the UK and Ireland.
w www.bedeckhome.com
MANUFACTURE
Kitchen firm prepares for Brexit impact German kitchen furniture manufacturer Rotpunkt has issued a statement of intent for the year ahead following Brexit. With the sole aim to minimise the possible impact of Brexit for its UK retail network, Rotpunkt has announced that over 200 of the finest Kbb retailers have been exclusively invited to its headquarters in Germany throughout the fourth quarter of 2019. The move is so it can demonstrate its latest developments that are set to provide stability for its dealers and significant opportunities for new growth in 2020. Matt Phillips, head of UK operations, Rotpunkt, said: “This unbroken retail investment comes at a time of great importance. The UK is scheduled to leave the EU. However, recent political actions have led to the UK government deciding whether to delay Brexit, hold another referendum and, even, abandon Article 50 altogether. “Regardless of the outcome, Rotpunkt anticipates huge market change and has put dependable measures in place to limit [if not avoid], any detrimental impact to both brand and business. By already planning for Q4:19 and Q1:20 with a host of systematic dealer trips, Rotpunkt validates its intent for continued growth and preservation of the UK’s retail elite. “Rotpunkt recognise there is a lack of clarity on future ‘trade’, which is why we have taken such a structured approach to our business development this year. We want to remove any ambiguity for our retailers so that they can concentrate on longterm profitability over momentary growth. “There is a conclusive need to prepare for the unknown and, in terms of retail, be able to monopolise the market and influence trends when the competition is being over cautious.”
w www.rotpunktuk.com 12th April 2019 | 10
MANUFACTURE
Italian sofa specialist enters UK market Southern Italian sofa and sofa bed specialist Dienne has announced plans to enter the UK furniture market for the first time. The company will launch to UK customers at Milan’s Salone del Mobile furniture show, which is taking place until 14th April. Simon Orr and Malcolm Nix are the principle agents, with Simon covering the North and Malcolm representing the South and Ireland. In a joint statement, they said: “We were so impressed with the quality, innovation and breadth of Dienne’s offer and could see the collection, which we have edited initially for the home market, being a strong entrant to the specialist market here in the UK. The product has been adapted to comply with all UK regulations and will be available on a six-week lead time.”
w www.diennesalotti.it
RETAIL
Feather & Black appoints new PR firm Bedroom furniture retailer Feather & Black has announced the appointment of Alchemy Media as its new PR agency. Harrogate-based Alchemy Media will deliver Feather & Black’s consumer media strategy as the business looks to raise brand awareness and achieve further growth.
w www.featherandblack.com
MANUFACTURE
No rescue for German furniture business German furniture manufacturer Wellemöbel has failed in its attempts to save the business. According to reports, bankruptcy trustee Frank Kebekus has informed remaining employees that proceedings to rescue the business has collapsed, which is set to impact approximately 220 jobs. It is understood that the insolvency administrator has held talks with ‘various potential investors’ but could not secure a deal, leading to the closure of its facilities in Bad Lippspringe and Alsfeld in Hesse. However, the business has confirmed that its logistics division, Howelpa in Paderborn, which currently has around 25 employees, is still in operation as the search for investors continues. Wellemöbel was founded more than 120 years ago and has been a recognised brand within the bedroom furniture and office furniture markets.
w www.welle.com
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DESI G N
IKEA develops textile technology Swedish furniture business IKEA has announced the launch of its new air-purifying curtain. IKEA has developed a mineral-based surface treatment that enables the new GUNRID curtain to break down air pollutants when it gets in contact with light. The concept is aimed at reducing indoor air pollution and forms part of IKEA’s wider commitments to contributing to a world of clean air. Commenting on the innovation, Lena Pripp-Kovac, head of sustainability at Inter IKEA Group, said: “Besides enabling people to breathe better air at home, we hope that GUNRID will increase people’s awareness of indoor air pollution, inspiring behavioural changes that contribute to a world of clean air. “GUNRID is the first product to use the technology, but the development will give us opportunities for future applications on other textiles.” The curtain uses a unique technology, which has been developed by IKEA over the last few years together with universities in Europe and Asia as well as IKEA suppliers and innovators. The way it works is similar to photosynthesis found in nature. The process is activated by both outdoor and indoor light. Mauricio Affonso, product developer at IKEA Range & Supply, added: “For me, it’s important to work on products that solve actual problems and are relevant to people. Textiles are used across homes and by enabling a curtain to purify the air, we are creating an affordable and space-saving air purifying solution that also makes the home more beautiful.” The GUNRID air-purifying curtain will be available in IKEA stores next year.
w www.ikea.com
RETAIL
Department store secures rescue Heritage department store retailer Bennetts has been partly saved from administration. Paul Mallatratt and Louise Freestone, both of Bridgewood Financial Solutions, were appointed joint administrators of Bennetts (Irongate) Limited, which trades as the Bennetts Department Store in Derby and Ashbourne, in February. It is understood that a sale for the Derby store has been agreed with an unnamed party.
aQO
MANUFACTURE
Huge fire destroys furniture facility A huge fire has completely destroyed an outdoor furniture factory and warehouse in Birmingham. West Midlands Fire Service attended the scene on Hay Hall Road in Tyseley around 5am on 18th March. It is understood to be the premises of furniture business Dreams Living Ltd. Around 75 firefighters were at the scene, along with 15 fire engines, three hydraulic platforms and a water pumping unit. Station commander Marc Hudson said: “This is a significant fire, the smoke from which could be seen for several miles. Our priorities were to extinguish the fire as quickly and safely as possible, and to prevent the fire spreading to nearby buildings.” Fire crews spent the majority of the day at the scene along with West Midlands Police, West Midlands Ambulance, and representatives from gas and electric services, Birmingham City Council and Environment Agency. Outdoor furniture business Dreams Living, which imports ratten furniture from China, operates from a number of brands based at the location, including Furniture Maxi, Yakoe and Dreams Outdoors. Its other three brands include Roomee, Harmonn and furniture logistics specialist Roadeeze. Commenting through one of its social media accounts, Furniture Maxi issued a statement to its customers: “We would like to announce all deliveries will be delayed by approximately one week due to an incident. We apologise for any inconvenience.” West Midlands Fire Service, alongside West Midlands Police, confirmed an investigation into the cause is under way.
w www.wmfs.net
RETAIL
Consumers replace beds earlier The latest consumer research by the National Bed Federation (NBF) has revealed that consumers are replacing their mattresses earlier. The consumer research, which is undertaken twice a year, found that three quarters of people (75%) replace their bed at least every 10 years, with the mean replacement being every 6.9 years. This is down from a mean of 7.2 years in 2018, 7.4 years in 2017 and 7.9 years in 2016. Simon Williams, marketing manager of the NBF, said: “It would seem that a growing number of consumers are replacing their mattresses every seven years. This is a 10-year drop from 1995 when consumers bought a new mattress on average every 17 years.
Due to contract and legal reasons, the buyer — who is said to have ‘existing retail operations in the South of England’ — cannot be revealed until completion, which is expected by the end of April.
“The new figures represent a significant change in attitude among consumers who, little more than 20 years ago, expected mattresses to almost be a once or twice in a lifetime purchase.”
However, no sale has been agreed for the Ashbourne store with closing down proceedings now under way.
The consumer research also found that people are paying more for new beds, with 52% spending more than £400 in 2019, compared to 49% in 2018, 48% in 2017 and 49% in 2016.
w www.bennettsirongate.co.uk
w www.bedfed.org.uk 12th April 2019 | 11
FEATURE |h o n g k o n g f a i r
Cabinet Maker details what to expect at this month’s HKTDC Hong Kong International Home Textiles and Furnishings Fair. The HKTDC Hong Kong International Home Textiles and Furnishings Fair is returning from 20th to 23rd April at the Hong Kong Convention and Exhibition Centre. Entering its tenth edition, the fair is an ideal sourcing platform and an information exchange hub for fine home textiles, and features more than 300 exhibitors. The fair will be held concurrently with the HKTDC Hong Kong Houseware Fair, which is the largest event of its kind in Asia. The twin fairs together will form a one-stop sourcing platform to meet buyers’ needs for all kinds of household items and home textiles. Last year, close to 49,000 buyers from 112 countries and regions visited the two fairs, and among them more than 19,000 buyers came for the Home Textiles Fair. Leading Design Trends at the Hall of Glamour This year, more than 300 global exhibitors are expected to come and present a vibrant 12th April 2019 | 12
selection of textile products. Exhibitors are categorised under seven theme zones to ensure an easy-to-navigate setting and superior sourcing experience. Hall of Glamour, the premium zone of the fair, features high-end, design-led textiles and furnishings. Leading companies, including Ava International, Craftex India, I&S Co., Ltd, J-Tex (HK) Co., Ltd and Kerala Balers Private Ltd, will be returning to the fair. Alongside first-time participating brand Casablanca in the Baby and Bedroom Textiles zone, these exhibitors will showcase their quality textiles covering bedding, curtains, carpets and towels. Environmental awareness is on the rise and so is the demand for green products. Consumers, particularly in mature markets like Japan, the US and West Europe, are enthusiastic about eco-friendly properties of natural fibres. To cater to the surging demand, the fair highlights environmentally
friendly and sustainable products by labelling exhibitors with green products or hotel supplies for effective sourcing. Other zones include Bathroom and Kitchen Textiles, Carpet and Floorcoverings, Window Fashion and Accessories, Upholstery and Furnishing Products, Design Solutions and Trade Services. Top Textiles A spectrum of quality textile products from eminent brands will be showcased. Korean exhibitor I&S Co., Ltd is returning to showcase a wealth of high-quality rugs and mats, one of which is the Dwinguler Yoga Mat. The Mat adopts a three-layer structure, with the top and bottom foam to provide cushion and support and a fabric layer to prevent bending. Also, there is a non-slip embossing surface to prevent the mat from moving around while exercising, making it suitable for intensive training such as yoga, pilates and gym.
for Full stories and daily news updates: WWW.Cabinet-maker.co.uk
“Our trade exhibitions have been the distinctive platforms where both exhibitors and buyers alike explore business opportunities.”
Casablanca Hong Kong Limited, a wellknown local brand, will be participating for the first time to present a variety of bedding products, including the patented Anti-Mosquito Summer Quilt that is highly suitable for area under tropical climate. Using the advance formula of the HHL Technology Vital Protection from the UK, the Mosquito Repellent Series has been proven as highly effective in repelling mosquito, midges, bugs, sandflies and fleas within 30cm. Group Pavilions The fair will once again welcome group pavilions. Three textile industry associations from India — the Handloom Export Promotion Council (HEPC), Export Promotion Council for Handicrafts (EPCH) and Carpet Export Promotion Council (CEPC) — will be forming group pavilions to showcase the best of their textiles products from the South Asian country. Adding to it will be two new group participations from Tongxiang Zhouquan and Pujiang, which are both wellknown manufacturing bases of premium bedding products, especially quilts in Zhejiang Province of mainland China.
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Commenting ahead of the show, event organisers said: “Empowered with decades of experience and expertise in organising trade exhibitions, the Hong Kong Trade Development Council (HKTDC) is reputed internationally for its outstanding performance. “Our trade exhibitions have been the distinctive platforms where both exhibitors and buyers alike explore business opportunities. At HKTDC’s world-class events where buyers and exhibitors from different countries and regions converge, our comfortable and convenient venue provides the perfect venue where they can negotiate business, exchange the latest market intelligence, and establish business contacts. The HKTDC sincerely invites you to join this exhibition, to explore the way to success.”
w www.hkhometextilesfair.hktdc.com
Informative Events To facilitate business matching and networking, an array of activities will be held during the fair, including product demonstrations and launch pad sessions, where suppliers can introduce their latest products to buyers in an interactive and relaxing atmosphere. Participants can also keep abreast of the latest market trends and updates at the forums and seminars held by experienced professionals and experts in the industry.
More than 300 exhibitors will present their latest collections 12th April 2019 | 13
f e a t u r e |m e t r o w a r d r o B e s Metro has been established since 2015
Making
SPACE
James Singh, from Metro Wardrobes, shares an insight into his business with Cabinet Maker. A London property architect recently made headlines when it was revealed that he had renovated a former broom cupboard in Kensington to create a £225,000 flat, measuring just 125 square feet. It’s no secret that London dwellers are often short-changed when it comes to living space, as is the entire country. According to recent studies, data revealed that homes in Ireland, 12th April 2019 | 14
Holland and Denmark are respectively 15%, 53% and 80% larger than those in the UK. One of the biggest issues with small homes is storage. Without the benefit of a loft or basement, most UK flats simply don’t have adequate space for the belongings of a single person, let alone a couple or a family.
what little space you do have within a bijou home. James Singh, from Wembley-based fitted furniture specialist Metro Wardrobes, explains the importance of bringing space back into the home.
Thankfully, short of winning the lottery, there are a few ways in which you can maximise
• Keep it tidy: By regularly clearing out the clutter, you can free up valuable space within
Tips include:
for full stories and daily news updates: WWW.Cabinet-maker.Co.uk
“a well-made fitted wardroBe can help you to reclaim precious space as well as addinG value to your home.” your home. Remember, if you don’t need it or love it, get rid of it! • Lighten up: Decorate your rooms in light colours in order to give an illusion of space. • Reflect and deflect: Clever use of mirrors can add much-needed depth to a room. • Onwards and upward: Make sure that not an inch of space is wasted by fitting wallto-ceiling shelves. One of the main space issues in the modern home is clothing, shoes and accessories. As a nation, we now own more clothing than any other time in history and our tiny bedrooms simply don’t allow for bulky wardrobes and cabinets. Thankfully, Metro offers a solution. The perfect fit - whatever the size A well-made fitted wardrobe can help you to reclaim precious space as well as adding value to your home. Ideal for smaller
bedrooms, fitted wardrobes with sliding doors can add the illusion of large and airy space to even the most challenging rooms. James continued: “At Metro, we have years of experience when it comes to supersizing tiny spaces with our innovative and stylish storage solutions. Created from high-quality materials, our fitted wardrobes are expertly crafted to fit your room like a glove. An assortment of colours, finishes and styles — including mirrored options — as well as multiple storage layout options help you to make the most of every inch of space, from floor to ceiling.
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choose from but for those who know what they want — and won’t settle for less — our brilliant team of innovative designers, talented craftsmen, and skilful installers are on hand to design a bespoke solution just for you and your home. “Whether your home is a palace or something a little more modest, we have the perfect solution to help you make the most of it. Stylish, practical and surprisingly affordable, you’ll only wish you’d thought of it sooner.”
w www.metrowardrobes.co.uk
“We have plenty of pre-designed layouts to
Find out more about Metro Wardrobes When was the business established? April 2015. Where are you based? Unit 29 Hallmark Trading Estate on Fourth Way in Wembley, London. What does the business offer? We specialise in fitted bespoke furniture. We mainly provide kitchens/bedrooms, but also do any type of furniture like TV units, office, studies and under the stairs storage. Where are your products manufactured? In the UK at our Wembley based factory. Popular products? Fully fitted bedrooms and walk in wardrobes are really popular these days – our customers want to make the most of their limited available space. Expansion plans? We are designing a new, bigger showroom to display even more wardrobes and designs. We are also working hard to have more branches nationwide. Current trends? Contemporary designs, mainly in Grey finishes with sleek handles are a hit now.
Recent trading? Despite difficult market conditions, we are still growing and improving our service. Being a local manufacturer with great online presence and reviews means we are constantly approached by new and recommended customers. New for 2019? We continuously introduce new colours, finishes and accessories to our offer. We recently launched our exclusive range of Italian handles. We have also invested in new machinery which means the quality of our products will be second to none. Key to success? We believe that the quality of our product is the key to our success – we are one of a few companies who use solid panels throughout including the back panels. We are also one the first manufacturers who introduced Airtronic edging in their offer. Our lead time of 2 weeks only is another factor that attracts many customer, especially in such a fast paced city as London. Current market? Dramatically changing as technology is getting stronger year by year. With all the online resources available to the customer now, they can make more informed choices.
12th April 2019 | 15
FEATURE |t e r m o l s t Vivalife
for
With more than 60 years of industry experience in textiles and fabrics, Ter Molst continues to design, produce and supply the upholstery and curtain sectors using its famous flax production method and traditions that date back to the Middle Ages. In fact, the entire production process at Ter Molst happens in-house through its own design department, which delivers three new collections every year; its weaving mill, which incorporates yarns from its yarn extrusion; and its fabrics, which are perfected in its own finishing department. It is all signed off with rigorous testing in both its own and external lab facilities to make sure all fabrics meet and exceed today’s standards. 12th April 2019 | 16
Cabinet Maker caught up with Rembert Ketelers, sales director at Ter Molst, during the recent London Fabric Show, where the company had a positive experience. “It was great to be back in the UK at the London Fabric Show. In past years, we’ve experienced this fair to be a great opportunity to meet many key UK customers in a short time. In just two days, we find out what our assets are, but also what’s missing and what can be improved. This year was another successful display. We welcomed more than 40 customers at our booth and were happy with how the show was for us,” Rembert said.
Belgian textile business Ter Molst speaks to Cabinet Maker on its recent investments, appearance in London and future plans for the year ahead.
Ter Molst made the most of the show, displaying its current collections from its two major brands, Linen Life and Vivalife, and reaffirmed its stance on its belief within its brands. “We really believe in our current collections. All the collections keep on growing and our design teams create several sub-collections a year to make sure to maintain a distinguishable Ter Molst look in every new fabric design,” Rembert said. “We have recently invested in 20 new revolutionary weaving looms for the entire group and this is actually part of our durable story we have created with Vivalife. The yarns used to make these performance
for Full stories and daily news updates: WWW.Cabinet-maker.co.uk
Linen Life fabrics are made from upcycled material in our own extrusion plant, and need no water and chemicals for dyeing. As we can now weave 250,000 extra metres of these fabrics every week worldwide, we keep increasing our amount of ecological and performance fabrics.” Ter Molst isn’t finished there with its investments, as a new spinning mill will be on line in November of this year, with the business investing a total of €5m in all of its latest innovations. Furthermore, the company has also earmarked plans to launch a new online presence, as Rembert reveals: “Our new website is coming soon and gives an up-to-date and thorough overview of our products by means of blogposts, collection announcements and inspirational photography. Next to that, we also want to show a clear link with Love Home Fabrics, the umbrella brand Ter Molst is part of. The brand joins nine interior fabric companies worldwide and gives a one-stop shop opportunity for people looking to dress an entire home with interior fabrics of excellent quality.” It is clear to see that there has been a lot going on behind the scenes at Ter Molst. It is even more pleasing to see a company investing for the future where current trading conditions could force many businesses to
stall on signing off investments. By its own admission, trading has been ‘challenging’ for Ter Molst, but the company has been savvy with its strategy and found ‘many new opportunities to grow and expand’ both its production units within its Belgian and USA divisions, as well as selling from their hubs in China and India. And having been established since 1953, the business clearly has the ability to navigate through turbulent and uncertain times, as well as adapt to an ever-changing marketplace. Rembert said: “In the past years, people have started to realise the impact of the climate change. The environment is a big issue in several industries, and the textile industry is definitely one of them. Eco-friendly products are highly requested these days, and we consider it our duty to be as ecological as possible, both in production and in the products we deliver. “Linked to this, we’re launching Act for Home Textiles at Interzum Cologne in May with the Love Home Fabrics group. With this project, we bring together all durable products/collections within the group for our customers, and we focus on the steps we’ve been taking to make our production processes more sustainable.”
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“Ter Molst’s biggest assets are innovation, flexible production and design. Thanks to this flexibility, we’re able to quickly respond to today’s trends.” be a consistent driver in ongoing success, Ter Molst, which is owned by the Belgian Tack family, can look to the future with a sense of optimism but emphasises that the hard work never ends. “The family is deeply involved in the day-to-day sales, production and investments at our company. If there’s one mindset everyone at Ter Molst shares, it’s definitely that of hard work,” Rembert said, concluding: “We offer high flexibility in both production and design, which requires a determined attitude. We’re happy to see that this passion for textiles is part of our company and our employees’ DNA. Of course, continual investment in new technologies remains an important factor. “Thanks to this flexibility, we’re able to quickly respond to today’s trends, such as colour, design, structures, yarn use and combinations. For us at Ter Molst, the hard work continues.”
With its eco and family values proving to
w www.termolst.be w instagram.com/termolst
About Ter Molst
Ter Molst was established in Belgium in 1953 and went from an exclusive Belgian distribution to a worldwide distribution in just under 10 years. The family company designs and produces upholstery and curtain fabrics and is specifically known for its jacquards and trend-setting colour range. Ter Molst is located in the Oostrozebeke region in Belgium as well as its facility in Reidsville, USA, and hubs in China and India. 12th April 2019 | 17
f e a t u r e |w r e n k i t c h e n s
HAPPY The team behind Wren Kitchens give Cabinet Maker an exclusive insight into their business as it reaches its 10-year milestone. When is the official anniversary date? Wren Kitchens was launched in April 2009 in Howden, Yorkshire, with one kitchen assembly line, building 30 cabinets a day, and the first showroom opened in November that year. Ten years later, we have three state-of-the art production facilities, at Howden as well as Scunthorpe and Bartonupon-Humber in Lincolnshire, where we have our headquarters, delivering around 2,000 kitchens a week and a network of 78 showrooms. In our first year our turnover was £77,000; in 2018 it was more than £490m. This has not been an overnight success story though — Wren Kitchens is a family business and the company’s heritage dates back more than half a century to a decorating supplies business in Hull, which later morphed into Hygena Kitchens. Celebration plans? We have some very exciting plans, which we will be sharing in full shortly. We plan to bring the unique Wren experience to more people around the country who have not yet discovered us, and we will be announcing 12th April 2019 | 18
for Full stories and daily news updates: WWW.Cabinet-maker.co.uk
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Share your story with us
If your business has reached a milestone anniversary, contact our editor, Dan Squires, to help us celebrate your achievements. Email dan@cabinet-maker.co.uk to share your story.
Wren has plans to expand their showroom network across the UK
new charity partnerships in due course. Have there been any particular highlights over the past 10 years? There have been too many to mention, but two highlights in the company’s history were purchasing our second production facility, in Scunthorpe, in 2011, and then, in 2013, acquiring The Nest in Barton-upon-Humber, a 750,000sq ft site for our head office, and a third production and furniture storage facility. We are proud of the recognition we have earned over the last 10 years and in 2017 we were named the UK’s fastest-growing bricks and mortar retailer by The Telegraph, which reflected the journey we have made from start-up to market leader. Have there been any challenges? Growing a business from a standing start presents plenty of challenges. We launched in a very difficult economic climate in the wake of the 2008 crash so that was a challenge in itself, but scaling up also presents its own challenges, especially ensuring that customer service standards are not compromised. Another challenge has been establishing brand recognition in a market dominated by well-established names, but we now have the second highest level of unprompted brand awareness, according to YouGov, so we are moving in the right direction. The key to success? We have a unique proposition. We buy from source; make all our kitchens in more than two million square feet of factory space in Yorkshire and Lincolnshire; and deliver throughout the UK, using our own delivery fleet. By cutting out the middle man we can offer unbeatable prices to our customers. We make all our kitchens to order, in multiple depths and every width in 50mm increments, offering a selection
“We are proud of the recognition we have earned over the last 10 years.” of more than 2,000 colours and several million product combinations. We provide customers with a bespoke, fully-assembled kitchen at a price that even those selling a basic flat pack kitchen cannot match. Finally, we are passionate about what we do and we know more about kitchens than anyone in the industry — that’s why we have become the UK’s number one kitchen retailer. Our employees have helped us grow too. Many of our long-serving team are now senior managers and have grown with the business. We are proud that Wren is a family and many of our 4,300 staff have been with us through these exciting times. How has 2019 been so far? We were delighted to be named Retail Employer of the Year, which is testament to the amazing team we have here.They are passionate, hard-working and dedicated to doing the best for our customers. Our growth remains consistent with our forecasts and, based on our post year-end sales performance, we have not seen any loss of consumer confidence resulting from Brexit. The possible fall-out from Brexit remains a risk, but we are better insulated than most from the risks because almost all our products are manufactured in our own UK
factories from raw materials sourced in the UK, and we do not currently export so would not be affected by the imposition of tariffs. What is your view of the current marketplace? We believe there are significant opportunities for growth in the kitchen market, both in the UK and beyond. We believe the demand for more bespoke and personalised kitchens will only increase in the future; our Spectrum range allows customers to produce a kitchen that matches a colour sample they bring into a showroom and this has proved extremely popular. Whilst some analysts have suggested the kitchen furniture market has peaked, this has not been our experience — we believe that if we continue to offer outstanding value and a first-class customer service, we will continue to grow our market share and that there will always be a demand for high-quality, bespoke kitchens. What’s next for Wren? We are planning to continue expanding our showroom network as there are many towns and cities where we do not have a presence, and we currently have only around one third of the number of showrooms of our rivals. We opened our 78th showroom in March, in Leicester, and we are looking at a further 16 potential openings during the year. We will continue to invest in the business as this has always been key to our growth — last year we invested £28.7m in fixed assets. Technology plays a key role in the development of the business and we have invested heavily in bespoke IT systems; our kitchen planning software is invaluable to our designers as it prevents them from making mistakes that are common in the industry.
w www.wrenkitchens.com 12th April 2019 | 19
PRODU C T PROMOTION | FURNITURE TO G O
Go retro with Unit sideboards from Furniture To Go
5 unique Unit sideboards
A collection of sideboards with real retro flair, Unit is a mid-century modern design updated for the 21st Century. Characterised by slender legs, clean lines and a clear-cut floating silhouette, Unit sideboards offer practical storage in a truly stylish package. Available in contemporary woodgrain finishes and classic whites, and even one option with bold grey and terracotta red accents, all pieces in the Unit collection are made with high quality laminated board, which resists scratching and moisture — perfect for daily use. A Unit sideboard is surely a “must-have” for on-trend interiors in 2019! All are easy to assemble and kept in stock, for next day direct home delivery.
w Visit www.furniture-to-go.co.uk
12th April 2019 | 20
classified
TO ADVERTISE A JOB PLEASE CONTACT KACEM Q 01223 846825 m KACEM@CABINET-MAKER.CO.UK
Cabinet Maker is the UK's most respected WHKlY N[WS title reporting on all aspects of the furniture industry with IND[P[NO[Nl insight since 1880.
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FURNITURE TECHNOLOGIST (HOME) Laura Ashley is a quintessentially British lifestyle brand founded on a rich design heritage and on the traditional values of quality and originality. We use prints and designs that evoke the English countryside, for the way you live today. There is a fantastic opportunity for a Technologist to join our Home Team. The role will specialise in Furniture and be based either in our Fulham Head Office or Leicestershire distribution centre with time divided between the 2 sites. The Role: You will be a member of the category technologist team working with buyers to develop and approve products to meet our exacting standards and specifications. Tasks will include: • Working to a strict product development timetable using critical path milestones • Ensuring products comply with quality, legal and safety requirements, that all packing is robust and that artwork and labelling is correct • Providing technical support and direction within Laura Ashley • Managing and approving samples • Working with suppliers to overcome any quality issues and promote continual improvement • Keeping accurate records of sealing documents product test reports, certification and specification About You: Ideally you will have a background in retail and possess all of the following: • Experience working as a product technologist • Have a good working knowledge of the Furniture flammability regulations and furniture safety standards • A good knowledge of product standards and labelling • PC skills using Microsoft applications • Good written and verbal communication skills • The ability to influence others in the pursuit of excellence • British Driving Licence Full training on our systems and processes will be given to the right candidate If you would like to apply to work in a world class company please send your CV and a covering letter, stating your current salary & benefits package, to careers@lauraashley.com We receive a large number of applications for our roles and will only contact successful candidates. We do not accept applications from or through Recruitment Agencies.
12th April 2019 | 22
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Boss Design Group
A
Dudley, DY2 8SZ www.bossdesign.com
A By Andre
www.abyandre.com
Halton Hills, ON L7G 4R9 www.brc.group
ACID
Staunton, GL19 3QS www.acid.uk.com
08456 443617
ADVANSA
Hamm (Germany), 59071 www.advansa.com
+49 23888402207
AHF
Peterborough, PE3 7PR www.ahf.co.uk
01733 336200
Airsprung
Staverton, BA14 8RQ www.airsprungbeds.co.uk
01225 754411
Alpha Designs Upholstery Bilston, WV14 7HZ
01902 492937
Alstons Upholstery
Colchester, CO2 9JU www.alstons.co.uk
Cheltenham, GL50 1TY www.amaresearch.co.uk
Aquaclean Fabrics
www.aquaclean.com
Archers Sleepcentre
0141 892 0308
Ashley Manor
01384 486800
Association of Independent Stores
Solihull, B90 4LF www.aistores.co.uk
+90 (212) 549 20 60
B London, SW10 0XE www.bakerfurniture.com Northallerton, DL7 8UB www.barkershome.co.uk
020 7823 3612
Matera (Italy) www.caliaitalia.com
Carpenter Ltd
Glossop, SK13 6LE https://carpenter.com/uk/en
01457 861141
Purfleet, RM19 1TT www.carpetright.co.uk
0330 333 3444
Leicester, LE3 1TH www.cimchome.com
0116 287 5288
Charltons Furniture
Midsomer Norton, BA3 4BS www.charltonsfurniture.co.uk
020 3058 2751
Cleland McIver
Rochdale, OL16 4NG www.clelandmciver.co.uk
01706 374431
Clockwork Components
Witney, OX29 0YN www.clockworkcomponents.com
01993 775 767
D
Dewsbury, WF13 3RD www.thefurniturebazaar.com
Windsor, SL4 1DP www.danielstores.co.uk
01753 801000
Decorative Panels
01484 658341
London www.decorex.com
020 7921 8275
Design Guild Mark 01609 776 667
London, EC2N 2HE www.designguildmark.org.uk
020 7562 8520
DFS
Bazaar
0333 7721242
Doncaster, DN6 7NA www.dfs.co.uk
01302 573 200
Dickinsons Furnishers
Beales
01202 552022
Chorley, PR7 2ST www.dickinsonschorley.com
01257 262141
Dreams
Belfield Furnishings
01159 071700
Mansfield, NG18 1HA www.dreams.co.uk
0800 652 5090
Dura Beds
Bensons for Beds
0333 222 6800
Batley, WF17 6PB www.durabeds.co.uk
01924 422 537
Duvalay
Betta Living
Oldham, OL9 7TH www.bettaliving.co.uk
Calia Trade SPA
Decorex International
Barkers Home
Mansfield, NG18 1HA www.bensonsforbeds.co.uk
C
Elland, HX5 9HF www.decorativepanels.co.uk
Baker Furniture
Ilkeston, DE7 5EP www.thebelfieldgroup.com
01244 812628
Daniel Stores
Aydin Tekstil Ticaret
Bournemouth, BH1 1LJ www.beales.co.uk
Connah’s Quay, CH5 4DP www.brownsfurniture.co
Ceramic Import and Manufacturing Company
01793 612660
Dudley, DY2 0RL www.ashleymanor.co.uk
01629 823680
Browns
01242 235724
Arc Lighting & Design
Glasgow, G52 4BN www.archerssleepcentre.co.uk
Ilkeston, DE7 5EP www.breasley.co.uk
Carpetright
07779 597040
Swindon, SN1 3BH www.arc-lighting.co.uk
0905 873 8509
Breasley
01206 733300
AMA Research
Istanbul (Turkey) www.aydintekstil.com
01384 455570
BRC
0800 083 1127
Gomersal, BD19 4HX www.duvalay.co.uk
01274 877200
Dwell
BFM
Long Eaton, NG10 4QD www.bfm.org.uk
01332 321 827
BIID
London, EC2A 4PE www.biid.org.uk
0207 6280255
Norfolk, NR17 1N3 www.boconcept.com
E
Ekornes
020 7462 0440
ercol
Princes Risborough, HP27 9PX www.ercol.com
Bodyease
0800 046 99 01
Bolia.com
Aarhus (Denmark) www.bolia.com
0345 675 9090
London, EC1N 6TE www.ekornes.co.uk
BoConcept
Dewsbury, WF12 9AH www.bodyease.co.uk
London, SE1 0SW www.dwell.co.uk
+45 51502110
01844 271800
Espoke Living
Chester, CH4 8BU www.espokeliving.com
0333 344 2855
Eve Sleep
London, N5 1XL www.evesleep.co.uk
0800 808 5766
F +90 224 241 69 00 www.boyteks.com OSB. 8. Cad. No: 60, 38070, Kayseri, Turkey
Findel Education Ltd
Accrington, BB5 4EE www.findel-education.co.uk
03451 203 603
»
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c a B i n e t m a k e r a l p h a a d s |c o n n e c t i n G B u y e r s a n d s e l l e r s FIRA International Stevenage, SG1 2EW www.fira.co.uk
01438 777 700 +48 29 64 42 222 01384 408844 020 3348 9829
Furniture Choice
Mirfield, WF14 9DQ www.furniturechoice.co.uk
0800 035 0070
Furniture Link
Telford, TF1 7AD www.furniturelinkuk.co.uk
01952 604960 020 72565558
Furniture to Go
Portsmouth, PO3 5QD www.furniture-to-go.co.uk
02380 517067
Furniture Village
Slough, SL1 4DX www.furniturevillage.co.uk
0800 804 8879
Furniture World
Newquay, TR7 2HS www.furnitureworld.co.uk
01268 745421
Heimtextil
Blackburn, BB1 1TJ www.heritagefurnitureuk.com
01209 210080
G
069 7575-0
01254 660777 0845 226 9776 01924 406600
+49 30 20 38 99 66
www.hslchairs.com
0161 681 5678 01924 486902
Hydeline Furniture
Milton Keynes, MK12 6HS www.hydeline.co.uk
01908 968228
Hyder Beds
01844 348200
Iconography
Chepstow, NP16 6UN www.gfa.uk.com
01291 645080
Grampian Furnishers
Elgin, IV30 8QN www.grampianfurnishers.com
01343 813271
Greenwood Retail
Knutsford, WA16 6EN www.greenwoodretail.com
01565 650101
Gresham
Bolton, BL6 4SA www.officefurnitureonline.co.uk
0333 7777 575
London, W1T 7PJ www.habitat.co.uk/furniture Hammonds www.hammonds-uk.com Harrison Spinks Leeds, LS11 5SB www.harrisonspinks.co.uk
0800 021 4363
Harry Corry
Belfast, BT17 9GX www.harrycorry.com
028 9060 6801
Harvey Norman Harveys
www.harveysfurniture.co.uk
0344 372 1000
Headlam
Birmingham, B46 1LW www.headlam.com 12th April 2019 | 24
01675 433000
Telford, TF3 3BQ www.thelia.org.uk
020 7739 5561
London Fabric Show
Long Eaton, NG10 4QD www.londonfabricshow.uk
Mammoth
www.maisonsdumonde.com
www.ikea.com/gb/en
01332 321827
Leigh, WN7 2RR www.ism.furniture
0300 030 9915
J 020 7384 8211 01603 660661 01706 877877 03300 883818
K Dublin www.kaymed.co.uk
0116 4422363
49 5401 852-0
Mattressman
Norfolk, NR14 8SQ www.mattressman.co.uk
0333 577 5773
Mattresstek
Lancashire, BB4 5JT www.mattresstek.co.uk
07891 506241
Matza
Dewsbury www.matza.co.uk
01924 458699
Metro Wardrobes and Kitchens
London, HA9 0LB www.metrowardrobes.co.uk 0203 4883347 Millbrook Beds
Totton, SO40 3XJ www.millbrook-beds.co.uk
+353 45 484 300
KBSA
Mansfield, NG19 8R www.kbsa.org.uk
Dudley, DY2 8NT www.masonandpearl.co.uk Germany www.wiemann-online.com/en
JJOplc
Hazel Grove, SK7 5BW www.jysk.co.uk
Mason and Pearl
Mathias Wiemann GmbH & Co KG
January Furniture Show
Bacup, OL13 0EA www.jjoplc.com
0808 234 21 72
Wallsend, NE28 9NZ www.mammothcomfort.com
ISM Networks Furniture
Kaymed
www.harveynorman.com
LIA
Ikea International
JYSK 0113 205 5200
Greengates, BD10 9TQ www.lectra.com/en
Maisons du Monde
Norwich, NR2 1JF www.jarrold.co.uk
0344 499 4686
01724 281381
Lectra
London, WC2H 0JG www.made.com
Jarrold & Son
Habitat
Scunthorpe, DN16 3RN www.lebus.co.uk
Nottingham, NG2 4BN www.indusvalley.co.uk
London, SW6 3JW januaryfurnitureshow.com
H
03332 008 009
Made.com
Ilminster, TA19 9DN www.iconography.co.uk
Indus Valley Furniture Ltd
Global Furniture Alliance
Newtown, SY16 1DZ www.lauraashley.com
M
01382 477281 01284 752804
01254 265883
Luxury Furniture Manufacturers www.longeatonguild.co.uk
Gillies
Bury St Edmunds, IP33 3TU www.glasswells.co.uk
01628 513810
Long Eaton Guild
www.gallerydirect.co.uk Sittingbourne, ME10 3RN 01795 439159
Glasswells
Blackburn, BB1 2BX www.lanzet.co.uk
London, E1 6QR www.londondesignfair.co.uk
Hypnos
I
Dundee, DD5 2AJ www.gillies.co.uk
Maidenhead, SL6 1BU www.la-z-boy.co.uk
London Design Fair
Dewsbury, WF13 1EN www.hyderbedsltd.com Princes Risborough, HP27 9RS www.hypnosbeds.com
L
Lebus Upholstery
Housing Units HSL
01344 771653
Laura Ashley
Home24
Failsworth, M35 9BA www.housingunits.co.uk
Crowthorne, RG45 6LS www.en.kobe.eu
Lanzet
Highgrove
Berlin (Germany) www.home24.com
01536 444960
La-Z-Boy
Herman Miller
Melksham, SN12 6GN www.hermanmiller.com
Corby, NN17 4JN www.kettleinteriorsagencies.com
353 404 80068
Kobe UK
Heritage Furniture
Liversedge, WF15 6QA www.highgrovebeds.co.uk
Furniture Makers
London, EC2N 2HE www.furnituremakers.org.uk
Kettle Interiors
Rotherham, S66 9HU www.heimtextil.messefrankfurt.com
Furnico
London, E12 6SJ www.furnico.co.uk
Heico
Foxrock www.kelstonhouse.com
Hockley, SS5 4AD www.heico-fasteners.co.uk
Furmanac
Kingswinford, DY6 7FF www.furmanac.com
Kelston House
Rotherham, S66 9HU www.healthbeds.co.uk
Forte Furniture
Warsaw ww2.forte.com.pl
Health Beds
01623 818808
023 8086 6111
Minerva Furnishers Guild
Corsham, SN13 0HN www.minervafurnishers.co.uk
01225 444204
MPT Group
Bacup, OL13 9RW www.mptgroup.com
01706 878 558
e v e r y w e e k to advertise on these paGes call 01623 372213 or Go to: WWW.Cabinet-maker.Co.uk Rowico
N
Calne, SN11 9BN www.rowico.co.uk
N Brown Group
0161 236 8256
Nathan Furniture Group
Wensley, DL8 4HS www.nathanfurniture.co.uk
Lancashire, BB1 5JJ www.royams.net
Skipton, BD23 1NL 01756 799 950
Natuzzi
Italy www.natuzzi.co.uk
0039 080 8820488
Guildford, GU1 3DU www.natuzzi.co.uk
01483 306 280
Stretford, M17 1RW www.nevillejohnson.co.uk
0161 873 8333
0161 767 8244
Oak Furniture Land
www.oakfurnitureland.co.uk
Oliver & Sons
www.oliverandsonsuk.com
Oliver Bonas
www.oliverbonas.com
0800 440 2254
01724 281888 0800 083 0683 020 8974 3332
0121 389 4262
01623 441886
Pike Textiles
01945 461361
0800 789 789
01924 439 898
0844 292 1000
0333 123 0892
R
Birmingham, B11 2NR www.slumberdream.co.uk Bolton, BL3 2NZ www.sofasbysaxon.com
Godalming, GU7 1EY www.sofaworkshop.com www.sofa.com/gb
0177 0512 7700
45 87 54 55 00
Netherlands www.vitatalalay.com
Louth www.sofahouse.ie
RJ Binnie
Sopha 0116 284 9063
0121 773 6669
Highbridge, TA9 3AE www.sopha.co.uk Waverton, CH3 7PD www.staingard.co.uk
Peterborough, PE2 6WQ www.swaffer.co.uk
+32 87 59 59 59
01204 368413
01845 522770
U
0345 400 2222
353 42 935 1950
01278 557755
01244 888658
01733 371727
01623
V Vi Spring
01752 366311
Victoria Plc
Kidderminster, DY10 1JR www.victoriaplc.com
Vitsoe
Swaffer
ROM Sofas
Thirsk, YO7 4LX www.treske.co.uk
0808 159 9679
Stellenbosch, (South Africa) www.steinhoffinternational.co.uk 27218080700
Wellington, TA21 8NN https://relyon.co.uk
01225 792429
Bolton, BL3 2NZ www.timelesschesterfields.com
VIDA Living
Steinhoff (International)
Relyon
www.theloungeco.com
01204 368413
Staingard 017738 38800
Cheltenham, GL52 6NZ www.thegreatchaircompany.com
Plymouth, PL5 2TT www.vispring.com/en-uk
Sofahouse Imports
Recticel
The Great Chair Company
Mansfield Woodhouse, NG19 9AL www.unitedcarpetsandbeds.com 428481
London, SW1E 6QT www.simbasleep.com
Sofa.com
Radium Foam
Banff, Aberdeenshire www.goodsleepcompany.co.uk 01261 819984
United Carpets
Simba
Denmark www.skovby.com
0333 241 3209
Treske
Sofa Workshop 020 8731 0020
Stevenage, SG1 2AD thefurnitureombudsman.org
Timeless Chesterfields
www.simmons.com
0333 200 1725
The Good Sleep Company 0121 505 0270
Sofa by Saxon
Protect-A-Bed
Belgium www.romsofas.co.uk
016973 20342
Slumberdream 01509 235236
Norwich, NR1 3PA www.cotswoldco.com
Shire Beds
Simmons Bedding Group
01772 792936
The Furniture Ombudsman (TFO)
Skovby Mobelfabrik A/S
Pickworth Furnishings
Somercotes, DE55 4RD www.recticel.com
0115 943 8980
The Lounge Co
Liverpool, L70 1AB www.shopdirect.com
800.805.3635
Preston, PR1 5PQ www.tetrad.co.uk
Clayton, BD14 6LT www.sherborneupholstery.co.uk 01274 882633
Barnoldswick, BB18 6BJ www.silentnight.co.uk
0115 951 9512
Lexington (USA) www.tempursealy.com
The Cotswold Company
Silentnight
Perfect Home
Loughborough, LE11 3HB www.pickworthfurnishing.co.uk
0208 8384838
Sherborne Upholstery
Dewsbury, WF13 3JY www.shirebeds.co.uk
353 42 935 1351
Tetrad
Shop Direct
Park Lane Bedding
Huthwaite, NG17 2HW www.perfecthome.co.uk
Aspatria, CA7 2AS www.sealy.co.uk
www.sharps.co.uk
P Birmingham, B8 1AG www.parklanebeds.co.uk
Nottingham, NG2 3GZ www.scs.co.uk
Sharps
Paragon Interiors
Nottingham, NG8 6PX www.paragonplc.com
London, NW10 6UD www.savoirbeds.com
West Bromwich, B70 0TX www.serene.co.uk
Oldrids and Downtown Scunthorpe, DN15 6SU www.oldrids.co.uk
Satra Technology Centre
Tempur Sealy 01536 410000
01689 886888
TCS Imports
Louth, BT35 8PX www.tcsimports.com
Serene
O
Orpington, BR6 0PH www.tapi.co.uk
Cwmtillery, Abertillery, NP13 1LZ www.sassyhome.co.uk 0115 943 8980
Sealy UK
Nolte Möebel
Bury, BL9 8RN www.nolte-mobel.co.uk
0800 14 13 786
SCS
Neville Johnson
Burnley, BB10 1SH www.sweetdreamsuk.com 01282 830033
T
Sassy Home
Rothwell, NN16 8SD www.satra.com
02393 873 170
Tapi Carpets
Savoir
NCF Furnishings
Leicester, LE8 6LH www.rjbinnie.co.uk
01254 665228
Sareer
Dewsbury, WF12 9AH www.sareerfurniture.co.uk
Hampshire, PO7 7XY www.swanretail.co.uk
Sweet Dreams
S www.bedfed.org.uk
London, NW2 1LJ www.protectabed.co.uk
01249 821 748
Royams Upholstery
Manchester, M60 6ES www.nbrown.co.uk
Wisbech, PE13 2RS www.pike-textiles.com
Swan Retail
01562 749610
Stockport, SK3 0XT www.vidaliving.com
353 (0) 42 933 7044
London, W1U 3ED www.vitsoe.com
Vogue Beds
Barwell, LE9 8GZ www.voguebeds.co.uk
01455 841257
W Walker Greenbank
Denham, UB9 4DX www.walkergreenbank.com
0203 457 5862
Wayfair
www.wayfair.co.uk
Westbridge
Greenfield, CH8 7FF www.westbridgefurniture.com
01352 714131
Woods Furniture
Dorset, DT1 1HN www.woods-furniture.co.uk
01305 262666
12th April 2019 | 25
LAST WORD TOBIAS BUXHOIDT, FOUNDER AND CEO OF PARCELLAB What does a good returns policy look like?
“it’s expensive to pay for shoppers to send Back Goods – it costs retailers some £60Billion a year in total in the uk alone.“
No matter how good your products are, some customers are going to want or need to return them. It vital to have a returns policy that appeals to your customers. So what does that mean? The adage ‘Keep It Simple Stupid’ certainly applies to your returns policy. The simplest tend to be the most effective as they are easy for customers to understand, while clarity engenders trust because shoppers won’t fear there are any hidden nasty surprises. Plus, if there’s anything you need customers to do as part of the returns process, such as print a label, make sure this is all clearly set out. 2. Generosity
5. Trackability
There’s little point creating a clear and simple returns policy if all it says is: “We don’t exchange purchased goods once they have been delivered.” For it to work in your favour, your policy should make customers feel like you’re being generous to them — in fact, as generous as possible. Yes, it’s expensive to pay for shoppers to send back goods — it costs retailers some £60billion a year in total in the UK alone. But these days customers expect returning goods they’ve bought online to be free, so that’s what needs to go in your policy. And the longer you can give shoppers to return their products free of charge the better. Remember that this is a key factor they’ll use to measure you against your rivals, so where possible make sure your policy is more generous than theirs.
Keep customers up to date on the status of their return and their refund. They’ll appreciate the care and attention and pay you back with their loyalty. This is also a great way to get value from your returns process, because you are engaging with your customers with every update. This provides an opportunity to increase brand awareness. It also gives you the chance to encourage sales by including details of offers and vouchers, and inform them of new, relevant products.
1. Clarity and simplicity
Anticipating that your customers might want to return a product makes the whole process easier for them. So consider adding a return slip with each shipment and use packaging that can also be used to return goods. If you need to charge customer to return goods, offset this with a discount voucher off their
12th April 2019 | 26
4. Convenience If your customers need to find their own packaging, write on the address, then take the parcel to their nearest Post Office, the whole returns process becomes timeconsuming and will feel like a chore. You’ll make your customers happier if you can speed things up. Pre-addressed reusable packaging can really help here. Plus, you can use the collection service offered at many local newsagents or, even better, arrange for the returns to be collected by your logistics company.
3. Proactivity
RADIUM FOAM CARRYLIFT INTERZUM 2019
next purchase. It all helps. This also saves your customer service team time and effort, and they are less likely to be contacted about how customers should return their items.
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