Cadogan values

COMMUNITY

As part of our commitment to the local community, we are Principal Supporter of the Kensington & Chelsea Foundation. This enables us to benefit hundreds of outstanding grassroots organisations, ensuring that support directly reaches those who need it most. In covering the Foundation’s running costs, assurance can be given that every further penny raised goes directly to local causes. We also work with the Foundation on additional funding for specific projects and actively encourage our customer network, from residents to retailers and restaurants, to do so.

For further information, or to support their work, please visit: https:// thekandcfoundation.com

CUSTOMER COMPLAINTS PROCEDURE

We realise that you may occasionally be disappointed in either our service or our product. We apologise if this happens and urge you to tell us about it so we can put things right and improve the service we provide to all of our customers.

If you wish to make a complaint, please contact your Lettings Portfolio Manager in the first instance, who can discuss the issue further with you and assist with escalation if required. If you wish to view our complaints procedure please go to cadogan.co.uk/customer-commitment CUSTOMER EXPERIENCE

Offering the best customer experience is at the heart of everything we do, we hope that you will feel this as you start to settle into your new home. We are always keen to receive constructive comments, so please do take part in our customer satisfaction survey when contacted as the results prove extremely useful in helping us to continually improve our service.

We take firm action against all forms of antisocial, rude or abusive behaviour, whether this is directed towards the Estate’s residents, employees or contractors.

Details on our privacy policy and how we handle your personal data can be found here: cadogan.co.uk/legal-privacy-policy

SUSTAINABILITY

We are committed to reducing our environmental impact. Please work with us to reduce your environmental footprint by using energy and water mindfully, procuring your electricity on a renewable tariff and recycling your waste where possible. Please let us know if you have any suggestions or ideas on how we can work together to be more sustainable – we would love to hear from you.

To view our Chelsea 2030 strategy, outlining the targets and initiatives we have in place for a more sustainable future, please click here.