Key contacts

This section outlines the key support staff at Cadogan. Direct details for your personal contacts are included on the Property Information Card which accompanies this Guide.

The team that follows can all be reached through Cadogan reception on 020 7730 4567. If you would like to view the full team, please visit cadogan.co.uk/our-team.

AREA SUPERVISORS

A dedicated Area Supervisor is on hand as a first responder for any emergencies or queries.

CONCIERGE

Cadogan offer a complimentary concierge service to all residential customers. For more information, please refer to the ‘Concierge’ booklet in this pack, or contact: lifestylemanager@ cadoganconcierge.co.uk

LETTINGS PORTFOLIO MANAGER

Your Lettings Portfolio Manager is responsible for all queries relating to your tenancy.

LETTINGS PROPERTY MANAGER

Your Lettings Property Manager deals with day to day maintenance issues including boiler issues, leaks and washing machine breakdowns. OUT OF HOURS EMERGENCY MAINTENANCE

An Out of Hours service operates to assist with any emergencies you may have outside office hours (Monday to Friday after 6pm, on weekends and Bank Holidays).

The Out of Hours on call service team are only permitted to respond to genuine maintenance emergencies. These include major leaks, floods, lift entrapment, whole property power cuts and loss of heating during winter months.

Any less urgent issues (such as minor plumbing issues, localised power failures, lift outage) should wait until the next working day and be reported to your Lettings Property Manager for their prompt attention. The Out of Hours service is unable to assist with loss of keys, so if you find you are locked out of your property, please contact a local emergency locksmith.

In the event of an emergency, contact the appropriate emergency service directly on 999.

RENT AND ACCOUNT QUERIES

Your Rental Administrator will be happy to answer any queries that you may have regarding your account.