issue #10
o c t o b e r /1 9
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NEWS PEOPLE RECIPES REVIEWS PRODUCTS GLOBAL EVENTS INSIGHTS SOCIAL TRENDS FOOD BEVERAGE COFFEE
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Sweetstock
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Contents
6.
Cafe C O N T E N T S
REGULARS P R O F I L E 6. PUBLISHER’S NOTE
R O A S T E R
WOOD
8. INDUSTRY NEWS
R O
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24. REFLECTIONS OF A BEAN COUNTER
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FEATURES 12. RENEKA LIFE 16. SWEETSTOCK 20. TOBYS ESTATE
50. THE WOOD ROASTER The most common source of fuel used to supply a coffee roaster with heat is gas. The Wood Roaster, however, roast their coffee beans the traditional way, exclusively over a fire fuelled by Ironbark wood.
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Regulars. R l 9. NEWS FROM ABOVE
News from above with Phillip Di Bella.
12. CULTURED PRODUCTS
Some of the latest and greatest products to hit the café and hospitality marketplace.
14. CULTURED GOSSIP
Get the latest news for café owners and the café industry.
You serve the coffee, we insure i
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For a FREE sample contact:
GoodFoodWarehouse.com.au 1300 637 620 CAFE CULTURE DIGITAL - MORE THAN JUST A MAGAZINE
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CAFE CULTURE DIGITAL - MORE THAN JUST A MAGAZINE
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Decisions, decisions... (PUBLISHER’S NOTE) by Sean Edwards
Hi all ! I am back in the country and excited
My rant this month is about completing
about being home. It’s been a fun few
tasks. Many people ask me ‘how do you
months touring the USA and completing
get things done when you have so many
another exciting Golden Bean. This year we
businesses and travel so much?’ It’s simple.
were in Nashville and had over 1300 entries
I have a list of projects that I know I can
from over 300 North American coffee
personally achieve. This list is written down
roasters who participated in the event.
in my notebook and I subtract the job
We are now just a few weeks away from Golden Bean Australi/NZ and the entries are coming in fast. We have lots of fun activities planned for the delegates and judges and some great educational workshops. If you have not come to a Golden Bean and you are a coffee roaster or are thinking about entering this space, Golden Bean is the right event for you. Offering a unique opportunity to cup thousands of the world’s best coffees and to learn from the industry’s best. We are back in Port Macquarie for
when it’s complete and add a new project when it arises. I never have more than ten projects on my list. I try my hardest not to get overwhelmed with a heavy workload
targets and financial guidelines with limits. I try and limit face to face meetings, If I can pick up a phone and talk to somebody directly it saves time and often leads to a solution. I like face to face meetings for annual planning and that’s when I will involve all team members to workshop ideas and visons. Private group chats are great and the best communication tools when people are mobile.
as this leads to stress and poor judgement
One of the biggest secrets to my working
in decision making. The human brain
life is to have a rest when my body tells
works best when it is not over loaded, and
me. I travel a lot, so my body clock is non-
sticking to this rule has saved my sanity. I
existent. I know from personal experience,
also avoid the diary if I can, yes big events
the effects of stress on my well-being from
I mark down but I try and keep free space
the long hours spent running a café. I
one month forward in my life at all times so
would roster myself off some afternoons
I can be flexible.
and go to the beach for a swim or take an “arvo” nap in a quiet spot. This saved my
the 2019 event, with activities starting on
I always try and surround myself with
Tuesday the 19th of November. We are
people that can make their own decisions,
bringing Brandon Bir out from the USA
who only include me in the process if
to do another workshop around the art
there is a big expense involved or if serious
of recognising taste profiles, both good
repercussions are likely. Often staff will
I am looking forward to this years Golden
and bad, during the cupping process.
throw everything at you if you’re the
Bean in our hometown of Port Macquarie
This is a practical workshop that will steer
boss and this also leads to an increase
and to the social interaction of this fun and
participants into Q-cupping qualifications.
in workload and again more stress.
educational event.
We have limited spaces for this workshop
Empowering people to make decisions is
which will be run before Golden Bean on
one of the best management decisions
Tuesday the 19th of November.
you can make. You just need to set goals,
sanity and once the guilt of resting moved on, my head was much clearer to make good business decisions.
Thank You Head Bean, Sean Edwards
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The Employee Experience (INDUSTRY NEWS) by Fiona Smart I’ve recently worked with some business
The benefit of having someone attempt to
ability to attract suitable and like minded,
owners to assist in recruiting for key
poach from your team is that it provides
quality staff. i.e. Like attracts like. It is
positions - head chefs, managers,
an opportunity to reflect on what you are
not surprising that smart employers are
supervisors and quality baristas, and it’s been
doing to ensure you are looking after them.
beginning to think of employees more like
an enlightening process. From an employer
One of the tools I practised was ongoing
perspective, here’s what I’ve found;
and open communication around their happiness and needs, so that whatever
There appears to be a lot more people looking for ‘key employees’ than there are ‘key employees’ to fill the range of roles. The recruitment process is a quagmire of
creative benefits and offers were put on the table by others, I had more chance of retaining my core team members.
customers, and paying closer attention to the moments that matter most, in achieving employee retention. This includes ensuring your managers and supervisors are aligned with your business mission and values. An employer maintaining the delicate
great conversations that end up in no-shows
Savvy operators know that one of the keys
for interviews, calls not returned, positions
to success is having familiar faces in your
balance of all of the elements at play in a
successfully filled for a few days, then
business to create a level of consistency
successful business requires agility, resilience
dropped for a better or earlier offer, and
for your customers. This is a competitive
and some time spent on building structure
I get the sense that great staff really are
advantage in what has typically been a
and systems around repetitive processes,
calling the shots in terms of finding the right
transient workforce.
such as induction, position descriptions,
employer for them.
In small cafes the importance of a quality
After many false starts, and disappointments
induction & acculturation process can be
using a number of the standard recruitment
easily overlooked for a variety of reasons,
skills and strengths and allow the active
platforms, I had a conversation with a
but the rules of employee engagement have
contribution of unique talents.
colleague who suggested my clients might
shifted dramatically and it seems employees are seeking a higher level of experience,
need to go and poach someone. In all
both in their transition into, and ongoing
my time as a cafe owner I was against
contribution to a workplace.
poaching, even though I’ll admit I was
standard procedures and more creative learning pathways that expand employee
Some questions to ask yourself are: Do my employees know what is expected of them? Have I provided the materials they need to perform their duties efficiently? Are
tempted to go down that road on a couple
As employers, it’s important to consider
desperate occasions.
what the employee journey looks like, what
The argument for poaching is that if you are looking after your employees, they’ll have no reason to leave you. That’s true, but it can often end up in a sort of bidding war around salary and benefits. To avoid that kind of situation, I aimed to create a
you offer - from the most basic level of providing payslips and employee contracts on time, to what you promise and deliver on, as well as how you develop and nurture the skills and strengths of your team members.
they working to their strengths? Do you make them feel valued every day? Are you providing regular and positive feedback? Are you listening to their ideas? Are you providing opportunities for them to learn and grow? Do they know how important they are to the success of the business?
team that was not solely driven by their
Brand and culture are the foundations that
These questions should be both organic
paycheck, but by the value, opportunity and
present your business’ unique position
conversations and as well form part of a
appreciation they received by being part of
and you’ll find that great cafes have an
bigger structure that defines your employee
our team.
intangible energy around them that has the
engagement strategies.
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Some questions to ask yourself are: Do my employees know what is expected of them? Have I provided the materials they need to perform their duties efficiently? Are they working to their strengths? Do you make them feel valued every day? Are you providing regular and positive feedback? Are you listening to their ideas? Are you providing opportunities for them to learn and grow? Do they know how important they are to the success of the business?
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THE MAGAZINE FOR THE CAFE INDUSTRY AU $14.95 ISSUE 49
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RENEKA Life with LATTE ART and AROMA PERFECT Technology [EXCLUSIVE TO ESSENTIAL COFFEE]
Introducing the RENEKA Life 2, the complete
vary the amount of required air and temperature to
package! Imagine a world where you don’t have to
cater for different types of liquids. The LATTE ART
do any tamping! Just fill up the group handle with
automated frother helps the most novice coffee maker
freshly ground coffee and let the AROMA PERFECT
produce silky smooth “micro foam” time after time.
technology take over, no need to tamp, just simply insert the group handle and press the button to
All you need to do is, pour your milk into a milk jug,
extract the perfect espresso. Coupled with the
place the LATTE ART wand inside the jug and press the
amazing automatic LATTE ART steam wand makes the
button to choose your desired milk option. The result
RENEKA Life 2 the complete package that guarantees
will be a well-steamed milk with a uniform texture
consistency!
at the optimal temperature that will support and
Sounds like science fiction, right? The RENEKA Life 2 and 3 group machine, designed and manufactured in France, are a cafe owners’ dream come true!
complement the qualities in your espresso. Now, you are finally ready to pour the milk and craft your latte art patterns. The time saved on holding the jug and monitoring the milk can be spent on cleaning tasks or taking orders,
The self-tamping AROMA PERFECT technology and
increasing the efficiency as well as the coffee and
LATTE ART technology make the “perfect” coffee and
service speed and consistency.
milk every time at the touch of a button. It’s as easy as 1, 2, 3! With minimum training necessary.
No need to buy any extra equipment that takes up space and needs extra maintenance to automatically
The patented AROMA PERFECT brewing unit
steam your milk or tamp the coffee! All you need is
delivers optimum tamping pressure. The brew head
the RENEKA Life coffee machine with AROMA PERFECT
automatically adapts to the amount of coffee and
and LATTE ART technology to have the complete
supports changes in dosage to ensure the perfect
package!!
tamp pressure for a great extraction every time. Patented technology also minimizes the pressure on
RENEKA took into account all the physical effects
the brewing unit seals – which translates into less
of tamping on baristas and developed the AROMA
wear and lower maintenance costs.
PERFECT brew head and matched it with the LATTE
With the LATTE ART technology, compressed air and steam gets mixed inside the machine. The compressed
ART technology. No more repetitive strain injuries (RSI) to barista’s wrists and elbows.
air is created by a separate pump. The air-steam
CALL Essential Coffee, the exclusive supplier of Reneka
mixture creates a finer foam. Four different milk
handmade premium European coffee machines, and
programs are available at the touch of a button to
associated products, to book your free demonstration.
CAFE CULTURE DIGITAL - MORE THAN JUST A MAGAZINE
LOOKING TO REDUCE LABOUR COSTS FOR YOUR CAFE WITHOUT COMPROMISING ON QUALITY? 13 The RENEKA Life 2 / Life 3 is a French barista coffee machine that will help you cut down on manual work & produce excellent, consistent coffee experiences for your customers
“
FEATURES: •
Latte Art technology: for well-steamed milk with a uniform texture at the optimal temperature - four different milk programs available.
•
“Cool touch” steam outlet with push button or tap version
•
Mixed hot water outlet (electronic control) with 2 programmable doses
•
Illuminated cup area
•
Programmable pre-infusion
•
Electronic microprocessor 5 selections per group
•
Magnetic coupling pump
•
Aroma Perfect: for perfect coffee extraction every time, and easy insertion of the filter holder into the brewhead
•
Anti-Pics boiler: auto-regulation system which stabilizes the brewing temperature and makes the preventive flushing cycle unnecessary
•
Automatic cleaning program of coffee brewhead and Barista Steam
•
“Pull-out” espresso cup tray to work either with take-away cups or smaller cups
•
ECO Stand-by function
•
LCD display
CONTACT: AUSTRALIA | t: 1300 324 111 | w: essentialcoffee.com.au | e: sales@ebg.com.au NEW ZEALAND | t: 0800 324 111 | w: essentialcoffee.co.nz | e: info@essentialbrands.co.nz CAFE CULTURE DIGITAL - MORE THAN JUST A MAGAZINE
“The RENEKA Life 2 and 3 group machine, designed and manufactured in France, are a cafe owners’ dream come true! ”
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CAF É S CH O O L
F E AT U R E
AUSTRALASIAN
WE WANT TO HELP YOU SUCCEED IN YOUR CAFE
T H E A U S T R A L A S I A N C A F E S C H O O L O F F E R S state of the art facilities with courses designed for existing cafes, new starters and cafe fix ups. The cafe school will help deliver a comprehensive understanding of the retail cafe industry and the methodology to succeed.
FOR EXPRESSIONS OF INTEREST PLEASE CALL 02 6583 7163 OR EMAIL INFO@CAFECULTURE.COM CAFE CULTURE MAGAZINE WWW.CAFESCHOOL.COM.AU CAFE CULTURE DIGITAL - MORE THAN JUST A MAGAZINE
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Prepare for a sensory overload! [SWEETSTOCK LAUNCHES IN MELBOURNE 2020]
Sweetstock is a totally new food and music festival experience that will put you on the sugar high of your life! In its inaugural year, Sweetstock will launch in Melbourne on the 28th-29th March 2020, filled with cake battles, dessert challenges, decadent food trucks and special guest Duff Goldman from Charm City Cakes (USA). Along with street performers and circus acts, there is also an awesome music line-up to dance into the neon filled night. Headlining the festival will be dance duo Sneaky Sound System, with upbeat electronic artist Alice Ivy, aptly named indie band Jawbreakers and the crazy Melbourne pop stars Approachable Members Of Your Local Community. More acts to be announced. And don’t think the weekend is all sweetness and love, the competition is fierce in this festival ground, with the SBS Food Australian Cake Battle showcasing some of Australia’s best bakers live on stage in a 60 minute battle, alongside the Australian Dessert Championship for anyone to enter. Teams of three, from home cooks to professionals will challenge each other in various categories, including Cupcake, Cheesecake, Pavlova, Pie, Tart and Chef’s Choice. Each competition will win a delicious $5,000.00. If you want to learn for the best then get in quick to register for the masterclass with America’s most sought after cake makers, Duff Goldman. Renowned for his crazy over the top masterpieces, he will be hosting a one off masterclass on the Friday, and will be appearing throughout the festival over the weekend. For those who love to eat rather than bake, there is a competition for you too! Enter the Donut Throwdown to pop as many donuts into your belly within 3 minutes to win a cheeky $2,000.00. Easy! Is that too much sugary action to pack into two days you may ask? Absolutely not. As well as that there are show-bags, a sweet expo, live art, retro car show, free kids rides and thankfully for the parents there’s bubbly and cider!
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Tickets are on sale now at www.sweetstock.com.au Ticket prices as following: SATURDAY General Admission $40.00 SATURDAY Evening Ticket $40.00 SUNDAY General Admission $40.00 2 DAY FESTIVAL PASS $65.00 KIDS UNDER 12 - FREE
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DOWNLOAD AND PRINT YOUR A3 POSTER HERE
2019 2020
september |2019 23-25 TEA & COFFEE WORLD CONFERENCE - HONG KONG
december |2019
october |2019 18-22 HOST MILANO - MILAN, ITALY
january |2020 10-12 VIENNA COFFEE FESTIVAL - VIENNA
14-15 COFFEE & TEA FESTIVAL VALLEY FORGE VALLEY FORGE, PENNSYLVANIA
november |2019 19-23 GOLDEN BEAN AUSTRALIA - PORT MACQUARIE
february |2020 01-02 TORONTO TEA FESTIVAL - TORONTO, CANADA
may |2020
april |2020
march |2020
23-26 SPECIALTY COFFEE EXPO - PORTLAND, USA
08-10 COFFEE FEST NEW YORK - NEW YORK, USA
04-07 MICE & WBC (WORLD BARISTA CHAMPIONSHIP AND WORLD BREWERS CUP) - MELBOURNE
august |2020
july |2020
june |2020 18-20 WORLD COFFEE CHAMPIONSHIPS - WARSAW, POLAND
01-03 JAPAN INTERNATIONAL TEA SHOW - YOKOHAMA, JAPAN
30-01 SEP EXPO BRASIL CHOCOLATE (EBC) - SÃO PAULO, BRAZIL
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AUSTRALIAN CAFE | MARKET REPORT
WHAT SHAPES YOUR INDUSTRY 2017/18
This is the ultimate Café Industry OOH coffee market report that will greatly assist you to better understand the important growth factors that shape this vital café market.
I N T E R N A T I O N A L
WHAT SHAPES YOUR INDUSTRY REPORT Café Pulse is an independent research company providing a unique resource for Australian Café businesses & industry suppliers, whether that is in the Independent Grocery, Cafe Channels and/or across many small businesses in general. In consultation with a café owners panel, the inaugural Café Pulse survey (September 2010), an idea to improve Café Industry service satisfaction was developed to address real issues in the café market. We then received over 665 completed Café Pulse surveys, representing over 900 individual cafés. This enabled us to collect valuable industry statistics, information and café supplier performance measurements. Now in our 6th year Café Pulse has a wealth of statistical data captured and leads the Café Industry as the trusted source of Café trends Australia wide. KEY INSIGHTS AND CAFE TRENDS This is the ultimate Café Industry OOH coffee market report that will greatly assist you to better understand the important growth factors that shape this vital café market. Ideal for marketing and brand managers, sales managers
and their sales staff, manufacturers and importers, green bean suppliers, beverage and snack food companies, fresh food and wholesalers, service providers and small business insurers, just to name a few. Available as a summary or a full and comprehensive report. Summary OOH Coffee Industry Report – $7,800 +GST The top line summary report provides a brief overview into the Australian Coffee Market OOH via the detailed Pulse survey results. Including an overall general industry understanding and information on service & supply perceptions to enable your business to best understand the local café market. This essential report is for coffee companies, café suppliers and manufacturers, importers and others trying to sell into this growth channel. Comprehensive OOH Coffee Industry Report – $9,800 +GST The Comprehensive report encompasses overall insights from all the sections of the surveys. This detailed report presents the OOH Coffee Industry and covers many key insights, café trends and support material for your business to include into your planning and brand development.
For further information or to purchase these important reports contact Sean Edwards at sean@cafeculture.com CAFE CULTURE DIGITAL - MORE THAN JUST A MAGAZINE
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Toby’s Estate rises to consumer demand for premium café oat milk
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ALTERNATIVE MILKS ARE TRENDING GLOBALLY AS MORE
“Plant-based diets are incredibly popular right now, and when it
PEOPLE OPT TO GO DAIRY FREE FOR HEALTH, ETHICAL AND
comes to coffee, customers are very particular and aren’t just after
SUSTAINABLE REASONS. IN FACT, MORE THAN TWO MILLION
dairy free. They also want a wide range of options,” says Jody
AUSTRALIANS NOW IDENTIFY AS VEGETARIAN OR VEGAN, AND
Leslie, Toby’s Estate General Manager.
AS THIS FIGURE INCREASES, SO DOES THE DEMAND FOR MORE PLANT MILK PRODUCTS.
“We were looking for a premium oat milk and found the perfect product in Califia Farms Oat Barista Blend. It’s so creamy and
In many ways the coffee industry is driving the dairy free
delicious, yet importantly doesn’t overtake the flavour of our
movement, with more customers than ever before choosing
coffee. It’s ideal for baristas too because it’s thicker than other
alternatives for their daily cuppa. And while soy and almond
plant milks, easy to stretch, has a smooth pour and it doesn’t split.
have been regular fixtures in most cafés for a while now, there’s
It is very close to how full fat milk performs,” she says.
another plant milk that’s quickly becoming the new favourite among coffee drinkers and that’s oat milk.
Califia’s Oat Barista Blend is made from whole rolled oats and is completely unsweetened with no added sugar, gums, dairy or
According to speciality coffee roaster, Toby’s Estate, the requests
soy. It also has half the amount of natural sugar than other oat
from customers for oat milk have been so great (due to it having
milk brands, is made from a sustainable grain, and is full of fibre,
a very similar taste and texture to cow’s milk), that they recently
protein and good fats.
partnered with Califia Farms to bring a premium barista option to their customers nationwide.
“We’re always on the lookout for new options to offer our customers and are really pleased with how much everyone is
Launching in Australia only a few months ago (after huge success
loving Califia Farms Oat Barista Blend in their lattes and other
in the US), Califia Farms new Oat Barista Blend is crafted by
drinks,” Jody adds.
baristas, for baristas; and Toby’s Estate is the first large specialty coffee roaster now distributing it to their extensive café network
Califia Farms Oat Barista Blend is available now for the
across Australia, starting with NSW.
Australian Barista community. For more information email: Australia@califiafarms.com. To learn more about Toby’s Estate visit: tobysestate.com.au.
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For the
LOVE OF COFFEE Join us in Port Macquarie for COFFEE ROASTERS COMPETITION AND CONFERENCE
NOVEMBER 19-23, 2019
WWW.GOLDENBEAN.COM.AU GOLDEN BEAN AUSTRALIA/NZ RYDGES, PORT MACQUARIE NSW
THE LARGEST GLOBAL COFFEE ROASTERS COMPETITION & CONFERENCE
INFO@GOLDENBEAN.COM GOLDENBEANCOFFEEROASTERCOMPETITION CAFE CULTURE DIGITAL - MORE THAN JUST A MAGAZINE
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Phone. 1300 137 344 Email. au.sales@pentair.com Web. www.everpure.com
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Reflections of a Bean Counter #3 (THE PROBLEM TO THE ANSWER) by Martyn Smith
WHEN MONEY IS TIGHT AND WE DON’T HAVE A PLAN, STRESS LEVELS START TO RISE. OUR IMAGINATIONS CAN RUN WILD…
THE PHONE CALL WE FEAR You: Hello? Supplier: This is Great Aussie Wholesale; we notice that your bill is eleven days overdue. You: Yeah, things are pretty tight at the moment... Supplier: We’ve commenced legal action and we’ll be taking your house. And you’re going to jail.
...So, out of fear, we may work like a trojan to earn more or spend less. Perhaps sleep is affected. Perhaps we avoid contact with those to whom we owe money. Typically clever and cheeky, English band 10CC wrote, ‘Communication is the problem to the answer’. Without a plan communication suffers, relationships freefall and answers are harder to come by.
And your partner’s going to jail…and your kids are going to jail. You’ve been blacklisted and you can never operate in Australia again. We’ve also notified our five million social media followers. And reporters from A Current Affair are waiting by your car. Today Tonight is at your front door. And you’re going to jail. We like to repeat that for effect. We value your feedback; please stay on the line to complete a short survey.
Finance news is brought to you by Martyn Smith - Managing director of Ricca Coffee Company in Thebarton, South Australia. He is a Chartered Accountant and graduate member of the Australian Institute of Company Directors. This article contains general information only and should not be taken as constituting professional advice.
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A good plan is an antidote to defensiveness and fear, as well as to anger and aggression. A good plan supports confidence, respect and trust.
THE PHONE CALL WE ENDURE You:
A good plan enables us to be personal and proactive…
Hello? Supplier: This is Great Aussie Wholesale; we notice that your bill is eleven days overdue. You: Oh sorry, can you send me a copy? Supplier:
THE PHONE CALL WE AVOID Supplier:
We were asked to do that last week and sent one by regular mail and another by email. We also found an old fax machine...
Hello, Great Aussie Wholesale accounts, this is Sheena speaking. You:
You: I’m definitely going to pay, but I’m waiting for a major customer to pay me. And my tax refund will come in soon.
Hi Sheena. My name’s...
Do you have a date for that?
I’m embarrassed to say that I’d like an extension for our bill that is due on Friday. I’d like to pay a quarter next Tuesday, half on the 19th and the balance on the 27th. I’ll put it in an email and I’d really appreciate your consideration.
You:
Sheena:
Next payment run for sure.
Thanks for ringing ahead of time, not many people do that. Send me the email and I’ll get back to you.
Supplier:
Supplier:
You:
When is that?
Thanks Sheena. Things are pretty tight at the moment, so I’m grateful.
You: Could be this weekend.
Sheena:
Supplier:
Happy to have a look at it. Bye bye.
You’ll pay it by next Monday then? You:
You: See you.
Look!!! This feels like harassment to me and you can’t bully people like this.
Sheena:
Supplier:
(Reply email within 24 hours) ....your arrangement is approved...
I’m sorry that you feel like we’re harassing you. We’ll call back on Monday if the payment hasn’t come through.Have a nice day.
You: Zzzzzzzz (the sound of a good night’s sleep).
You: <groan>
NEXT TIME…I AM NOT A ROCK
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ROASTED BY AWARD WINNING ROASTER
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ORGANIC ENERGY
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