Managing Tough Situations
4 Advertisers Index
5 President’s Message—Mr. Nick Mokhlessin
6 Stemming A Watery Confusion: Understanding Flood Insurance—Mr. Michael Berg
8 Editor’s Link—Mr. A.J. Jahanian, Esq.
9 CAI-CLAC: Buck-A-Door Program Overview
10 Exclusive Interview—Crime Story: Embezzlement—Ms. Terri Guest
13 Director’s Message—Mr. A.J. Keefe
13 2020 CAI-GRIE TOPS Awards: The Winners
15 The Importance of Effective Communication: During a Construction Defect Claim in the New Normal—Mr. Ritchie Lipson, Esq.
19 Education Overview Manager and Homeowner Leader Education in 2021—CAI-GRIE Chapter Staff
20 Help Me, Honored Judge... You’re My Only Hope: 5 Tips to Successfully Amending Your CC&Rs by Court Approval—Mr. Daniel C. Heaton, Esq.
23 Community Now! 2021 CAI National Annual Conference and Expo