Check in Times, Collecting Tickets, Luggage and Boarding 8

Collecting Tickets

You will be issued with all tickets for your intended journeys at your first port of departure. For example, if you are travelling to Mull and then onwards to Iona, you will be given tickets for all routes. All passengers will have a ticket portion which will be checked by a member of staff as boarding proceeds.

NON CREDIT ACCOUNT HOLDERS (payment at the time of booking) Tickets can be collected at the first port of departure by handing over your email confirmation or quoting the booking reference number. Port Office opening hours can be found here.

Luggage Transfer

We are not able to offer a luggage transfer service due to staffing levels and other duties and responsibilities while loading/unloading the vessel. Should you need to transfer luggage you can book one of your own vans on (subject to availability) and transfer the luggage that way.

Boarding

Coach travel All passengers must disembark the coach prior to boarding and board via the gangway. This helps ease congestion on the car deck and the stairways leading to the passenger deck.

Car travel All cars and passengers will embark via the car ramp and passengers will then travel up via the stairway (or lift if applicable) to the passenger deck.

CREDIT ACCOUNT HOLDERS Please remember to bring along your ‘letter of introduction’ which must be on letterheaded company paper and include the following information: · Account number · Routes/Dates/times of travel · Vehicle type · Passenger count including the driver Our staff cannot issue tickets without this document and carriage of the vehicle and passengers will be refused on failure to provide this documentation.

For more information on times and how to book visit calmac.co.uk/traveltrade