How to book, amend and cancel a reservation

How to Book

NON CREDIT ACCOUNT HOLDERS You now book online for foot passengers, cars, vans and small coaches (6m or under), people carriers and motorbikes. There is no longer a need to book through the Travel Trade Department as you can now easily self-serve via the main CalMac website

CREDIT ACCOUNT HOLDERS To make all coach and FIT bookings, please continue to book directly through the Travel Trade team via email

Amendments

If you need to change any details of your booking, please contact the Travel Trade Team; To contact the team - by telephone +44 0 (1475) 650355 or by e-mailing traveltrade@calmac.co.uk Our office hours are Monday - Friday 0830 – 1700

Charges, Cancellations and Refund

CalMac Ferries has a policy of charging customers who fail to show for reserved sailings (no shows). For paid bookings, any cancellations made 48 hours prior to travel will not be entitled to a refund. For paid bookings, failure to advise of a cancellation which leads to a ‘No Show’ will not be entitled to a refund. A ‘No Show’ is a vehicle that fails to arrive for a booked time slot. Cancellations prior to the 48 hour cut off will be entitled to a full refund less a £10 administration charge. Should there be cancellations to our services due to weather or technical issues then a full refund will be provided. If there are disruptions on our network and should you cancel your booking before we cancel our sailing, then a full refund less the £10 administration charge will apply.

For more information on times and how to book visit calmac.co.uk/traveltrade