Passenger Assistance

If you need assistance, have reduced mobility, are travelling with young children, with a pram, we will try our best to make your journey stress-free. Due to the nature of our network the facilities at our ports vary from unmanned slipways to ports with a small port office or a ferry terminal. You can check here the facilities that are available at our ports. Facilities on board our ferries also vary depending on their size. You can check here the facilities that are available on board. Space between vehicles on the car deck can be very limited. If you are travelling with babies or young children and a pram / car seat, or you have reduced mobility it is best to request extra space to get in and out of your vehicle. If booking through a travel agent or tour operator, and you require assistance, please ask them to book assistance with us. We cannot guarantee that we can arrange assistance if this has not been requested 48 hours before your scheduled departure time, but we will always do our best to help. You can find much more information on our Passenger Assistance page on our website which covers:

·Support Dogs, · Special Dietary Requirements · Carrying Medical Oxygen · Motorised Wheelchairs · Accessible Timetables · Passenger Welfare · Website Accessibility Standards · Assistance available at Manned and

Unmanned ports · Lift availability and Assistance available on board.

For more information on times and how to book visit calmac.co.uk/traveltrade

Check-in Times

It is imperative that you arrive for your allotted check in time. Vehicle drivers/tour guides must be in possession of tickets before boarding (where applicable) and are required to check in no later than the times stated on your booking confirmation. Check in times can also be found here on our website: If you are late or miss your check in time the space will be reallocated.