Management and Leadership Certificate Program by Center for Advanced Management Programs

– Building Managers and Leaders at Every Level –

MANAGEMENT AND LEADERSHIP CERTIFICATE PROGRAM Successful managers and leaders know that the further a person advances in an organization, the more interpersonal skills replace technical skills as the crucial drivers of success. This program will help you master the skills needed to successfully lead and manage employees in today’s diverse work force and implement solutions flexible enough to accommodate a constantly changing workplace.

Center for Advanced Management Programs University of Houston-Clear Lake School of Business 2700 Bay Area Boulevard Houston, Texas 77058 281-283-3120 http://camp.uhcl.edu

The choice is clear.

MANAGEMENT AND LEADERSHIP CERTIFICATE PROGRAM Dear Managers and Leaders, How can you gain respect as a manager or leader? The answer is simple – enroll in the Management and Leadership Certificate Program offered by University of Houston-Clear Lake. This certificate gives you clout by building your body of knowledge through a progression of seven courses, essential to energizing your career and increasing opportunities to position yourself for success. It also demonstrates that you care enough about your professional skills to keep them current. What’s more, the variety and frequency of course offerings allows you to customize your training and complete your certificate program while you work. This brochure describes the details of the certificate program and the courses offered by UHCL. Here is your opportunity to point your career in the right direction and let the power of knowledge take you to the top! Sincerely,

Jo Anne Laborde, MBA Director, CAMP

About the Center for Advanced Management Programs (CAMP) CAMP was established in 1977, as the outreach arm of the University of Houston-Clear Lake School of Business, serving as the link between the university, business, government, and the community. Since its inception, CAMP has become a leader in university-level continuing professional education, offering a wide range of programs. CAMP sponsors, develops and implements numerous seminars, workshops, prep courses and certificate programs. We also provide customized training programs tailored to meet your company’s specific needs on-site. CAMP is committed to keeping business, government and industrial personnel abreast of fast moving developments, updated in current methods, and renewed in basic knowledge essential to professional success – all in the most convenient, cost-effective form possible.

Learn more at camp.uhcl.edu.

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POSITION YOURSELF FOR SUCCESS The University of Houston-Clear Lake’s Management and Leadership Certificate Program will help you manage more effectively in a world that’s changing so fast it’s difficult to keep up. Clearly, expanding your education will generate life-changing options to help you create success on your own terms. In today’s highly competitive marketplace, you can’t afford to just fit-in an organization. You must stay current with management and leadership trends to broaden you personally and professionally. The UHCL Management and Leadership Certificate enables you to acquire the most upto-date philosophies, methodologies and tools necessary to develop core competency in the practice of management and leadership principles in the context of today’s challenging environment. This certificate not only allows you to acquire new skills and advance your knowledge in complex organizations, it also provides you with a careerbuilding professional development certificate that documents your achievement and gives you the best competitive edge for career advancement.

Acquire the most up-to-date philosophies, methodologies and tools necessary to develop core competency in the practice of management and leadership principles in the context of today’s challenging environment.

The Learning Environment You’ll learn from a management and leadership expert who takes you from business theory to business reality...preparing you for real life challenges to enhance your current position or advance you into new areas of responsibility. Your instructor, Ron Klinger, will help guide you through the program with a series of thought-provoking courses. The courses are designed to provide you with the most advanced management and leadership know-how. The courses are highly interactive and participant-centered, and Ron will utilize a variety of teaching techniques and methods to actively involve you and facilitate your learning process. Each of the courses will provide you with a host of practical tools, techniques and strategies you can immediately apply to the workplace to increase your managerial effectiveness, contributing even more to your career and the success of your organization. With the Management and Leadership Certificate, you’ll receive a learning experience that is second to none while developing a successful career as a manager and a leader at all organizational levels.

Our Guarantee If you are not 100 percent satisfied, let us know and return the course materials by the last class day and we’ll refund your registration fee. We can afford to make this offer because we know these classes are going to meet – or exceed – all of your expectations. It’s part of our commitment to provide you with the highest quality of training.

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Management and Leadership Certificate To pursue a professional certificate in management and leadership, a formal application (see page 10) must be requested before or soon after beginning the course work. Continuing Education Units (CEUs) earned for courses completed before application is officially made may be applied toward the certificate program requirements with the approval of the program director.

UHCL/CAMP Certificate Programs In general, registration in courses offered by CAMP is open to all interested individuals with a reasonable ability to do collegelevel work. Despite the ability to enroll in courses on a more casual basis, a sizeable number of individuals interested in personal and professional development elect to complete certificate programs. Certificate programs provide an academically sound, structured course of study. CAMP’s professional certificates serve as formal recognition of your competency and expertise in a specific subject area. Moreover, certificate programs offer the skills, persistency and competencies employers are interested in seeking. In many cases, professional development certificate programs may be more relevant than an advanced degree. They are designed for working adults with a particular focus that concentrates on a specialized study to complement and expand existing knowledge and skills. Courses are structured and focused on meeting your job and career requirements and goals. Many individuals with college degrees and even advanced degrees are pursuing certificate programs – primarily to energize their careers, update professional expertise, explore emerging specialties in new fields of study, justify promotion and create opportunities for a new career. Completing a certificate program documents a specialized course of study and emphasizes your commitment to professional enrichment and development. Current tax law permits deductions for educational expenses, including registration fees, travel, meals and lodging to maintain or improve professional skills. Consult a tax specialist for detailed information.

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Successful managers and leaders are skilled at leading change and people, are results-driven, and are adept at formulating, implementing and controlling the activities and policies necessary to achieve the goals and objectives of the organization. UHCL’s Management and Leadership Certificate Program incorporates the management knowledge and practices that enable managers and supervisors to develop these important competencies and qualities. The program consists of two-day classes that enhance promotion potential with knowledge, creative leadership approaches and management skills. Managers and supervisors in all organizations will benefit greatly from earning a certificate in this program. They will learn and practice the competencies and skills most useful for managers and leaders in today’s marketplace. The program enables participants to function smoothly in a variety of contexts with people who have different skills, backgrounds and personalities. Clearly, this is a practical management and leadership program that incorporates the best theory and practice, and is designed to meet each manager’s and leader’s individual development needs.

Certificate Requirement The program requires completion of 98 hours of organized instruction (or 9.8 Continuing Education Units). This consists of seven courses, each meeting for two seven-hour sessions*. Courses must be completed within two years of entering the program to earn the certificate. Additionally, applicants must: • Meet all application and admission requirements and be formally accepted into the program. • Settle all financial obligations with the university. Participants who successfully fulfill all of the requirements for this non-credit program of study will earn the Management and Leadership Certificate from the Center for Advanced Management Programs at the University of Houston-Clear Lake School of Business. * Attendance is required on both days.

The Curriculum

Faculty

The curriculum, approved by CAMP, includes courses in strengthening supervisory skills, essential skills for effective leadership, coaching and motivating employees, managing change and conflict, strategic negotiation, employee selection and appraisals, enhancing teamwork and teambuilding, and influencing without authority.

Ron Klinger is the Director of Operations at Express Employment Professionals. Express is an HR Solutions and Staffing company with offices in the Bay Area and Galveston County. Prior to joining Express, Ron served as the Associate Director of Organizational Development in the Office of Human Resources at the University of Houston-Clear Lake. For nearly a decade, Ron was responsible for engaging, growing, and developing the campus community through the facilitation of professional development workshops and supervisory and leadership classes. He served the campus community in numerous leadership capacities and was selected as the 2011 Presidents Distinguished Staff Service Award recipient. Ron is also the founder and president of Motivational Transitions, where he conducts academic and career coaching for high school and college students, provides organizational consulting where he works to “Enhance lives through unleashing human potential”. Ron has delivered staff training and development sessions for large and small businesses, colleges and universities, and school districts. He has had the honor of speaking at local, regional, and national conferences on everything from Talent Management, Team and Organizational Effectiveness, Servant Leadership, to Motivation, Goal Setting, and Quality Service. His sessions promise to be value added as well as interactive and dynamic, with high energy that will leave you inspired and motivated to take action towards producing desired results. Ron earned his bachelor’s degree in secondary education from Bowling Green State University, and his master’s degree from Texas A&M University in higher education administration. Ron brings a unique combination of human development theory and practice to his role as a trainer, coach, and consultant for those he serves. He is also a licensed practitioner for Insights Discovery™. Ron has a passion to support the growth and development of others and brings a sincere, genuine care to all. He believes that one’s experience facilitate opportunities for reflection and learning, and in return growth.

In order to get the most benefit out of the program, it is strongly advised that MLCP 101: Effective Application of Supervisory Techniques be taken prior to taking any other courses. Insights Discovery® assessments are explained in depth during this course. This knowledge becomes part of the foundation upon which all other courses build. Courses may be taken individually or as part of the complete certificate program. The university reserves the right to reschedule courses if enrollment criteria are not met or when conditions prevail beyond its control.

Credits Earned All of the courses listed in this curriculum, whether taken individually or as part of the complete certificate program, are approved for Continuing Education Units (CEUs) of credit. The CEU is a nationally recognized unit of credit for professional development. One CEU is defined as 10 contact hours in an organized noncredit continuing education or professional program under responsible sponsorship, capable direction and qualified instruction. CEUs earned in this program become part of your official CAMP professional development transcript. CEUs are not a substitute for college credit; they serve as a record of maintenance or improvement of professional competence for career advancement.

Courses Courses include the following and consist of 98 hours of instruction. • MLCP 101: Effective Application of Supervisory Techniques (14 hours) (required)* • MLCP 102: How to Improve Your Leader Communication Skills (14 hours) • MLCP 103: Strategic Utilization of Leadership Skills (14 hours) • MLCP 104: Maximizing Team Effectiveness: Teamwork and Team Building (14 hours) • MLCP 105: Strategic Hiring and Appraisal Feedback (14 hours) • MLCP 106: Successfully Coaching and Motivating Employees (14 hours) • MLCP 107: Skillfully Managing Change and Conflict (14 hours)

*Includes Insights Discovery assessment, a $150 value. MLCP | p.5

MLCP 101: EFFECTIVE APPLICATION OF SUPERVISORY TECHNIQUES*

MLCP 102: HOW TO IMPROVE YOUR LEADER COMMUNICATION SKILLS

14 hours of instruction / 1.4 CEUs

A key to successful supervision resides in the ability of the supervisor to be able to lead, guide, grow, develop and support team members and the organization as a whole.

Communication is often the greatest factor when working to produce effective outcomes and results. For leaders and managers, effective communication skills are essential to personal, as well as, organizational success.

This course focuses on the need of supervisors to possess, and use effectively, the wisdom that comes from selfawareness and the awareness of the needs of others. Participants will examine their personality preferences and learn about the preferences of others so that they may adapt and connect to an ever changing, challenging organizational landscape that is today’s diverse workplace. Through the administration and use of Insights Discovery®, a Jungian based personality assessment tool, the course will enable and empower participants to positively and productively engage in the effective application of supervisory techniques and to discuss, share, and apply the course concepts to real world and relevant situations.

Target Areas of Knowledge • • • • •

Supervisory awareness Self-awareness as it relates to personality preferences Understanding of the personality preferences of others Managing today’s workforce How to align workflow and processes to match employee preferences • Adapting, connecting, and employee engagement strategies • Real world application of supervisory techniques

Who Should Attend Aspiring or newly promoted supervisors, process and production supervisors, front-line supervisors, and experienced supervisors who wish to gain knowledge, information and resources to be an effective leader and supervisor in today’s diverse work environment.

Key Learning Outcomes • Increased self-awareness of personality preferences. • Increased awareness of the personality preferences of others. • The ability to adapt and connect to the needs of others as it relates to leading, guiding, growing, developing and supporting team members. • Supervisory tools and resources to empower personal and organizational effectiveness. • Ability to apply course content to real world situations and scenarios, accelerating the effective application of course materials and resources. *This course is required for certificate program MLCP | p.6

This course addresses the different styles of communication that are present, including but not limited to; specific personality communication styles, how to recognize when miscommunications occur and how to resolve them, as well as learning about one’s strengths to promote having strong conversations. In this highly engaged course, participants will be provided the opportunity to apply communication strategies to real world situations, work through case studies, and develop useable interpersonal strategies to promote effective leadership communication skills.

Target Areas of Knowledge • Communication strategies, based upon personality needs and preferences • Improving verbal and non-verbal communication skills • How to become an effective listener • Skillfully addressing challenges or upsets in a positive and productive manner • “Simply Connect Communications” model • Recognizing personality type to increase effective communication • Strengths identification to promote having strong conversations

Key Learning Outcomes • Improved verbal and non-verbal communication skills. • Successful communication strategies for different personality styles. • Increased ability to resolve miscommunications or upsets. • Heightened strengths awareness and engagement. • Application of communication strategies in written form and emails. • Applied learning to overcome communication barriers in the workplace.

MLCP 103: STRATEGIC UTILIZATION OF LEADERSHIP SKILLS

MLCP 104: MAXIMIZING TEAM EFFECTIVENESS:

14 hours of instruction / 1.4 CEUs

Managers and leaders of today must be effective in their roles. From leading team members, to organizational impact, leaders must possess the knowledge, skills, and abilities to lead successfully. The strategic utilization of leadership skills is essential for individual and organizational longevity.

Gone are the days of working alone. Effective managers and leaders must develop the skills and ability to build strong, engaged teams. Bringing work groups and teams together to achieve organizational goals is the responsibility to today’s modern leader.

Successful organizations, both public and private, are now recognizing the need to grow and develop their organizational leadership talent. As one of the most researched and significant business topics of our time, leadership and leadership skills are often misunderstood. From defining leadership, to leadership characteristics and creating a vision, this course will provide tools and resources for even the most experienced leader to be successful. Participants will be provided the opportunity to learn the characteristics of leadership, create a personal definition of what it means to be a leader, and to create a personal leadership development plan. This course addresses the real world challenges of what it means to be a leader in today’s work environment.

Target Areas of Knowledge • • • • •

Leadership defined and applied Next generation leadership Leading on another level Defining and creating a leadership vision Leading for tomorrow

Key Learning Outcomes • Ability to define leadership characteristics on a global, organizational, and personal level. • Comprehension and application of leadership strategies. • Increased awareness and use of planning and vision development. • Defined leadership growth and action plan. • Improved use and application of situational leadership, and leadership models.

Teamwork and Team Building

When working to build and maximize team effectiveness, managers and leaders must have tools in their team building tool-kits. This highly experiential course walks participants through the stages of team building, provides for learning and reflection, and solutions to real life scenarios. Participants will be engaged from the start of this two day course, to the very end. The development of key team building stages, to clearly defining roles, duties and responsibilities, managers and leaders play an essential role in team performance and maximizing overall team effectiveness. Prerequisite: MLCP 101 - Effective Application of Supervisory Techniques

Target Areas of Knowledge • The role of teamwork and team building in the workplace • Stages of team development • Supervisory role in building effective teams • Useful teambuilding strategies • Characteristics of successful teams

Key Learning Outcomes • Ability to recognize the stages of team development and engage strategies for overall team effectiveness. • Increased awareness of the role of spending time on teambuilding activities. • Added tools and resources to assist in building effective teams. • Measured characteristics of overall team effectiveness and performance. • Planned events for team success. • How to acknowledge and positively engage the role of the manager and leader in team processes. • How to engage team members while developing support and buy-in for team initiatives. MLCP | p.7

MLCP 105: STRATEGIC HIRING & APPRAISAL FEEDBACK

MLCP 106: SUCCESSFULLY COACHING & MOTIVATING EMPLOYEES

14 hours of instruction / 1.4 CEUs

The key to success in any organization rests on the ability of its mangers and leaders to effectively recruit, develop, engage and retain employees and staff. Often times managers and leaders are expected to know “how to” do it all at the time they are given the responsibility of leading, guiding, growing, and developing others.

Today’s employees do not respond the same as generations past. With a diverse workforce, encompassing four generations in the workplace, managers and leaders must be effective at successfully engaging, motivating and coaching employees.

This course provides real world tools and resources to equip, even the most seasoned managers and leaders, to be successfully in today’s workforce landscape when hiring and ensuring positive performance behaviors and outcomes.

Target Areas of Knowledge • • • • • •

Hiring and candidate search processes Interviewing best practices Talent Management Managing performance behaviors Dealing with unsatisfactory employee performance Employee engagement strategies to promote individual and organizational success • Employee development and succession planning • Employee retention strategies

Key Learning Outcomes • Ability to identify, develop and manage a successful job search. • Awareness and application of talent management strategies and best practices. • Tools and resources to be engaged when managing positive, as well as, ineffective performance behaviors. • Successfully develop and utilize performance/appraisal strategies. • Strategies for developing an engaged workforce. • Ability to address talent/skill gaps and needs within an organization. • Development of succession planning and organizational assessment.

Motivational tools for bringing out the best in others will be discussed, as well as strategies for moving individuals and organizations towards maximum performance and production. Activities and case studies will provide participants the opportunity, to not only learn, but apply coaching and motivational tips to everyday situations and scenarios.

Target Areas of Knowledge • • • • • •

Definition and application of coaching Coaching models Definition and application of mentoring Employee motivation strategies and theories Employee engagement and development needs Strategies for career planning

Key Learning Outcomes • Strategies and models for successful employee coaching. • Awareness of similarities and differences between coaching and mentoring. • Ability to positively engage employees in creating development plans. • Resources and tools to enable managers and leaders insight to employee motivation. • Real world application of coaching and motivational models.

MASTER THE SKILLS YOU’LL NEED TO MASTER TOMORROW’S SUCCESS! Register online at camp.uhcl.edu or call 281-283-3120

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MLCP 107: SKILLFULLY MANAGING CHANGE & CONFLICT 14 hours of instruction / 1.4 CEUs If there is a constant that all managers, leaders and organizations must address, it is change. How one skillfully manages change and conflict will directly impact the overall organization and desired outcomes. In this class participants will be able to address change, what it means to them, and how to positively plan for a change initiative. Change does not exist in a vacuum, and often requires the ability to positively engage team members and entire organizations for a successful outcome. Manage or lead the change in ways that are not productive, and the culture and morale of individuals and organizations could negatively impacted. Effectively lead change processes and organizational goals and outcomes can be realized. With change often comes conflict. Paired with change, this course addresses how to tactfully and effectively address conflict. Strategies for conflict resolution will be addressed, and participants will be afforded the opportunity to walk through recent change or conflict experiences, with the ability to leave the class with relevant, real world solutions.

Target Areas of Knowledge • • • • • • •

Defining change and change processes Differentiating change arrival patterns Managing change initiatives/projects Strategies for communication and leading change Sources of conflict 5 approaches to conflict resolution How to resolve conflict as a supervisor

Key Learning Outcomes • • • •

Personalization of change and ones change threshold. Ability to define the change and apply change theories. Engagement of change processes and models. Recognition of the needs of employees during change processes. • Successful conflict resolution strategies. • Ability for supervisors to successfully resolve team/ organizational conflict.

Here is your opportunity to point your career in the right direction and let the power of knowledge take you to the top!

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CAMP’S ON-SITE AND CUSTOM PROGRAMS The Management and Leadership Certificate Program is available for delivery at your location. Custom Programs: Design your own and save training dollars. CAMP’s Management and Leadership Certificate Program has been developed into a modular format leading to unparalleled flexibility and scalability. Working in partnership with your organization, you can use our modular format to design in-house courses that perfectly fits the training needs of your organization. This unique program has the credibility of the Center for Advanced Management Programs, University of Houston-Clear Lake School of Business. You may choose courses from the Management and Leadership Certificate Program or select specific course modules to build two-day courses that address your organizations pressing training needs. This approach allows you to design your own programs. When training is relevant to the people being trained, you can count on improved attention, retention, and greater value for your training dollars. We are confident that your organization and its employees will benefit from designing your own training program. With a group of 12 or more you’ll save training costs, compared to public programs of the same duration and content when employee travel expenses are taken into account. We can schedule training programs at your location at times convenient for you. For more information about the new and exciting approach for your training needs, call CAMP at 281-283-3120.

Position yourself for success by earning a certificate and showcasing your expertise. Please visit camp.uhcl.edu for information on other certificate programs we offer.

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Your Organization

MANAGEMENT AND LEADERSHIP CERTIFICATE PROGRAM APPLICATION Center for Advanced Management Programs University of Houston-Clear Lake School of Business Please return this form by mail, in person, or send a scanned copy via email to camp@uhcl.edu. You may call us at 281-283-3120 with any questions about the certificate program or the application process. Participants who wish to pursue a certificate are required to submit an application for admission to the program. Please type or print clearly.

Applicant Information Today’s Date________________________________________________ Applicant Name______________________________________________ Applicant Title_______________________________________________

Contact Information For questions about the Management and Leadership or other CAMP programing, please contact:

Mailing Address______________________________________________ City_______________________________________________________ State_________________________Zip___________________________ Home Address_______________________________________________ City_______________________________________________________ State_________________________Zip______________________________ Prefer Mailing To:  Mailing Address  Home Address Day Phone__________________________________________________ Eve Phone__________________________________________________ Fax_______________________________________________________

Center for Advanced Management Programs University of Houston-Clear Lake School of Business 2700 Bay Area Boulevard Houston, Texas 77058 Phone: 281-283-3120 Fax: 281-283-3123 E-mail: camp@uhcl.edu Web: http://camp.uhcl.edu

E-mail_____________________________________________________

Experience # Years of College____________________________________________ # Years in Management and Leadership Profession__________________

Company Information Company___________________________________________________

Special Accommodations Any individual who requires a special accommodation for a specific disability should contact the Center for Advanced Management Programs at 281-283-3120 at least one week prior to the course date.

Address____________________________________________________ City_______________________________________________________ State______________________________________________________ Zip________________________________________________________ Phone_____________________________________________________ Fax________________________________________________________ E-mail_____________________________________________________

Supervisor Information Supervisor Name_____________________________________________ Phone_____________________________________________________ Email______________________________________________________

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MANAGEMENT AND LEADERSHIP CERTIFICATE PROGRAM Courses to Advance Your Career: • • • • • • •

Effective Application of Supervisory Techniques* How to Improve Your Leader Communication Skills Strategic Utilization of Leadership Skills Maximizing Team Effectiveness: Teamwork and Team Building Strategic Hiring and Appraisal Feedback Successfully Coaching and Motivating Employees Skillfully Managing Change and Conflict

*Includes Insights Discovery® assessment, a $150 value

Ideal training for those seeking a successful career in management and leadership.

Center for Advanced Management Programs University of Houston-Clear Lake School of Business 2700 Bay Area Boulevard Houston, Texas 77058 281-283-3120 http://camp.uhcl.edu

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