Welcome to Centennial Place!
We are so thrilled to host you in your ‘home away from home’ this year.
Centennial Place provides accommodations for a diverse group of cultures, backgrounds, and personalities each year and it is our team’s objective to offer you a warm and inviting home in which you can be academically successful, as well as to share in positive and memorable experiences that will last you a lifetime.
Staying in residence is truly an integral part of acquiring the complete post-secondary experience, and we are excited that you have chosen to fulfill that experience by staying with us at Centennial Place. Residence is not just about the bricks and mortar that make up our stunning community— but about the friends you meet, the relationships you form, the experiences that you share, and the memories you create. Trust me when I say our aim is to help ensure your stay is as comfortable and enjoyable as possible.
Welcome to the centre of it all Centennial Place, home to #ColtsPride in the heart of Progress Campus where students love living. I am sure I speak for each member of my team when I say: We cannot wait to connect with each of you this year, and help make your Centennial Place experience as extraordinary as possible!
Warmest regards,
Courtney Desjardins General Manager, Director Housing & Residence Life
Introduction
The Resident Handbook answers many commonly asked questions regarding living at Centennial Place. In addition, the Resident Handbook describes policies that act as an addendum to the policies laid out in your Lease Agreement. The Lease Agreement and the Resident Handbook are important guides that you should be familiar with throughout your time at Centennial Place. You are expected to comply with both the Lease Agreement and Resident Handbook rules and regulations in addition to all applicable municipal, provincial, and/or federal laws.
As a Resident, you are required to read the Resident Handbook in its entirety. Management reserves the right to amend or change the rules and regulations at any time by posting the changes throughout the community.
Important Numbers
Front Desk
Leasing Office
Bookkeeper’s Office
Residence Life Office
Paragon Security
Emergency
Toronto Police Non-Emergency Line
Office Hours
(416) 438- 2216
(416) 438- 2216 ext 56308
(416) 438- 2216 ext 56307
(416) 438- 2216 ext 56287
(416) 289-5000 ext 52020
911
(416) 808-2222
Centennial Place provides Residents with access to staff members. Staff members are accessible:
Management Office
Monday-Friday, 9AM–5PM
Front Desk (Main Lobby) 7:30AM - 11:30AM
If you ever need any emergency assistance after office hours, you can call the RA (Resident Assistant) on Call Phone operated by our Student Staff at 416-400-2962 or Paragon Security at 416-289-5000 ext 52020
Meet the Team Management Team
| General Manager
The General Manager (GM) has oversight of the Residence operations and has the ultimate responsibility for residents, staff, and the property. The GM’s responsibility includes direct and indirect management of staff, the business and financial operations, contract and vendor management, and facilities upkeep
| Assistant General Manager
The Assistant General Manager (AGM) oversees the day-to-day operations of the property. Part of the AGM responsibilities include the front desk operations and oversight of the Leasing Assistants. The AGM is here to assist all residents and departments.
| Residence Life Coordinator
The Residence Life Coordinator (RLC) is responsible for supervising the Resident Assistants, establishing a successful community, and managing the on-going training and student development portfolio. The RLC will work towards building a strong and supportive environment for you to make the most of your Residence Life Experience.
| Leasing Manager
The Leasing Manager (LM) is responsible for ensuring the correct process is completed for all signed lease agreements. The LM also oversees the marketing of Centennial Place
| Bookkeeper
The Bookkeeper (BK) is responsible for managing resident accounts, follow-up on collection of monthly instalments in a timely fashion, application of fees/fines levied to students for late charges and/or conduct sanctions and filing of delinquent past resident accounts with a Collections Agency. The BK also supports the processing of invoices and cheques, as appropriate.
| Maintenance Manager
The Maintenance Manager (MM) is responsible for all maintenance and housekeeping at Centennial Place. From solving work-orders in your room, to ensuring an optimal performance of this top-class building, the MM and their team do their very best for you, so that you can live in comfort at Centennial Place.
Residence Life Team
Resident Assistants
The RA is a full-time student living at Centennial Place. Your RA acts as your contact for building information, events, programming, lock-outs, maintenance issues, roommate conflicts, neighbor issues, and emergency assistance. The RAs play an integral part in our daily operations. They are charged with responsibility for maintaining community standards and safety, performing administrative tasks, working as a team player, and developing a sense of community.
Leasing Assistants
The LA is a full- or part-time professional staff member who assists with administrative duties through the Front Desk operations at the building. This includes marketing, leasing, customer service, resident support, provision of tours, sign-in and – out Guests and/or Residence Property for loan (e.g. ping-pong paddles or video games). The LAs also support in the creation of promotional content, whether in print, email, or online (digital, social media, etc.)
Houses
Centennial Place is divided into 8 houses. Each of these 8 houses have 1 to 2 RAs in charge of creating a community and supporting the residents living in these specific floors. Your house RA information is available on your floor’s information bulletin board.
Badgers House Floors 1 and 8
Cobras House Floor 2
Gators House Floor 3
Sharks House Floor 4
Falcons House Floor 5
Wolves House Floor 6
Tigers House Floor 7
PERKS AND REC
PERKS AND REC
MAIN LOUNGE
Located on the ground floor, past our main lobby, this open concept floor amenity provides space for socializing with other residents, studying, and hosting events.
AMENITIES ACCESS
Management reserves the right to close or adjust the hours of operation for all amenity spaces. Residents are responsible for any intentional or unintentional damages they (or their guests) may cause to Centennial Place property. Guests are not permitted in any amenity space without being escorted by a Resident. Residents and guests must abide by all posted rules and signage.
BIKE STORAGE ROOM
Residents may store their bikes in our bike storage room located on the ground floor. Residents must provide their own locks and keep their bike locked. Please be sure to fill out the bike room addendum to register your bike at the Front Desk, at which time it will be forwarded to our management team for request for approval. Once this is approved, our staff will provide access on your keycard to the bike storage. Centennial Place is not responsible for any damaged, lost or stolen property.
THE CENTENNIAL EXPRESS - NEWSLETTER
Every month, Residents will receive an electronic monthly newsletter from the Centennial Place staff via email. The Centennial Express Newsletter will contain important building information and programming updates.
COMMON KITCHENS
Common kitchens are available on floors 2-8. Residents must responsibly use the facilities and clean up after themselves. Residents should never leave their cooking/baking unattended. All food placed in common refrigerators should be labeled with the resident’s name and the day it was put in the fridge. Old or unlabeled food will be thrown out. Every week the fridge will be disposed of the rotten food, dirty utensils, etc. When cooking, Residents must abide by all appropriate safety protocols, including by not limited to: attending cooking food, using proper ventilation, etc. Common Kitchens are shared spaced and the property of other’s should be respected. Storing of personal cooking items in the common kitchens is at your own risk. Centennial Place is not responsible for any lost/stolen food or supplies.
EQUIPMENT RENTALS AND SIGN OUTS
Centennial Place has a variety of items available to sign out at the Front Desk. A list of equipment is available at the Front Desk.
Residents are responsible for loss or damage (other than wear and tear) for the contents of their signout equipment kit. Failure to comply with sign out guidelines, abuse of equipment or failure to return signed-out equipment will result in immediate loss of equipment sign out privileges and or rectification costs.
FITNESS AREAS
Residents will be able to maintain a healthy lifestyle through access to a variety of fitness areas, including the Fitness Room and Gym on the 4th floor, Peloton Bikes, the yoga/dance studio
PELOTON BIKES
Centennial Place has Peloton Bikes for you to workout. Peloton bikes are located in the 4th floor Fitness Room Residents are able to create their account in the Peloton system to access the different classes and spinning exercises.
FLOOR LOUNGES
There are multiple floor lounges throughout the building; including, but not limited to: common kitchens, study lounges, fitness areas, games rooms, movie theatre and more. Residents are welcome to make use of all these amenities 24/7. Access is provided on their personal Salto card. Residents must abide by Centennial Place community standards when using these spaces.
AMENITIES BY FLOOR
1st Floor
Bicycle Room
Laundry
Main Lounge Courtyard
2nd Floor
Business Centres/Study Room
Billiards Room
Common Kitchen
Living Room
3rd Floor
Movie Theatre
Unwind/Lego Room
Common Kitchen
Study Room
4th Floor
Fitness Room
Cardio Room
Common Kitchen
Study Room
LAUNDRY
5th Floor
Common Kitchen
Study Room
Arcade Room
Ping Pong Room
6th Floor
Movie Theatre
Common Kitchen Study Room
Gaming Room
7th Floor
Reflection Room
Sky Lounge Study Room
Common Kitchen
8th Floor
Common Kitchen
Centennial Place features a card-operated laundry facility, located on the ground floor Residents must ensure they are following the instructions provided to prevent overflow and damage to the laundry equipment. If you are unsure how to operate the washer/dryer, contact the office or a Resident Assistant for instruction.
Residents must ensure they empty the lint trap in the dryer before each use. For any issues or concerns that may arise with our Laundry Services, please contact our provider: COINAMATIC at 1800-561-1972
Residents must be aware this is a shared facility and remove their laundry as soon as the washing/drying cycle ends. Clothes/Laundry items left behind in or on top of the machines will be disposed after 48 hours if left unclaimed. Centennial Place is not responsible for any abandoned laundry.
Residents are able to pay and track the status of their laundry from their phone in the new COINAMATIC phone App. You can download the App by scanning the QR code below. If you have any questions or concerns regarding this please contact COINAMATIC at 1-800-561-1972
MAIL ROOM
The mail room is located on the ground floor. All mailboxes are shared by unit number. Please ensure you regularly check your mailbox. Do not open any mail that is not addressed to you. Centennial Place is not responsible for lost, stolen, damaged or opened mail. When oversized mail/packages arrive, Centennial Place staff will sign for the item and contact the recipient for pick-up at the 1st floor Security Desk. Residents will be contacted via email. Cash-onDelivery and packages containing food or cannabis will not be accepted by property staff. Oversized mail/packages will be stored for five business days before they are returned to sender.
Resident Name
Unit Number and Bedroom Letter
All mail should be addressed to:
PACKAGES DELIVERY
937 Progress Ave
Scarborough, ON M1G 3T8
Centennial Place offers a 24/7 package reception. Couriers and Packages are received at the Front Desk by the Delivery Companies. Delivery Staff are not permitted to go upstairs.
• All packages are logged into our Centennial Place tracking system, residents will receive an email from Centennial Place informing them they have a package to retrieve.
• Residents are encouraged to track the delivery estimated time of arrival and pick it up as soon as possible.
• Residents must wait for a Front Desk Staff to log their package and wait for the email sent notifying a package is waiting for them at the front desk.
GROCERY/FOOD DELIVERY
Centennial Place offers a 24/7 grocery & food reception. Food & Grocery Deliveries are left in the 1st floor reception table by the Delivery Companies.
• Delivery Staff are not permitted to go upstairs.
• All food deliveries are placed on the 1st floor reception table facing the Front Desk.
• Centennial Place is not responsible for the food delivery pick up.
• Residents are encouraged to track the delivery estimated time of arrival and pick it up as soon as possible.
• At no point will Centennial Place Staff notify residents regarding these deliveries.
• Centennial Place is not responsible for any aspect of the Grocery / Food Delivery Services This includes but is not limited to any missing deliveries, quality of food, tracking of delivery etc...
RESIDENCE LIFE PROGRAMS
The Residence Assistants plan a variety of residence life programs throughout the year, which help create a community conducive to healthy living, personal growth, academic achievement and personal success here at Centennial Place
We endeavor to provide a diverse programming model to engage our residents in topics surrounding health and wellness, employability, financial awareness, academic support, mental health awareness, diversity and inclusion awareness and community engagement. Each month, be on the lookout for information about our floor and building-wide programming, such as:
• Floor Competitions (Pumpkin Carving, Gingerbread House Building, Cook-Offs)
• Community Service (Clothing Drive, Food Drive)
• Wellness (Yoga, Zumba, Therapy Dogs)
• Welcome Week (Trivia, Minute to Win It, Scavenger Hunt)
• General Yearly Programming (Haunted House, Dances, Casino Night, Mock Interviews, K-Cup, Viewing Parties)
Please let your RA, RES (Resident Experience Specialist), or the Residence Life Coordinator know if there is a program you would like to see offered.
ROOM BOOKING
Common area amenities usage is designed to be used on a first-come-first-served basis. Reservations are not available for the lounges.
GRAB ‘N’ GO MARKET
Centennial Place’s Grab ‘n’ Go Market is located in the lobby on the ground floor. Features beverages, snacks, toiletries, fresh coffee, and more. The Mini Market is unattended. Residents are not permitted to remove items from the Grab N’ Go Market without first paying for the item at the Check-Out Station. Security cameras protect against theft. These premises are monitored 24/7 by CCTV and violators of this policy may face legal consequences from local authorities, in addition to Residence Fines and Sanctions.
CENTENNIAL PLACE OPERATIONS
BUILDING ACCESS
The Security Desk is located on the 1st floor. Residents will be required to use their keycard to access the front door, gates, and ammenity spaces
CENTENNIAL PLACE OFFICE
Our leasing and management office are located on the 1st floor, across from our Front Desk. Residents address any concerns with management, or stop by for a chat. The office is open Monday – Friday from 9am – 5pm
MOVE IN/MOVE OUT
Residents are required to follow the move in schedule established by Centennial Place. Within 48 hours of move-in, Residents should complete the Unit Condition Form found in the Welcome Kit. Failure to submit this report will result in Centennial Place assuming the leased premises is in perfect condition.
Residents will vacate the premises by 12pm (noon) on the final day of tenancy unless they have renewed the lease agreement for the next term. The leased premises should be left in clean, undamaged condition with all personal effects and trash removed. Should Centennial Place be required to clean the premises as a result of Resident’s failure to comply, charges may ensue. Additionally, if Resident’s failure to comply delays a new occupant from moving in, Resident shall be liable for charges associated with the new occupant staying elsewhere in the interim.
RENT INSTALLMENTS
Rent should be paid in the form of pre-authorized payment through LetUs or post-dated cheque on or before the 1st day of every month. Authorized form of payment include: personal cheque, money order, cashier’s cheque and credit/debit card via Let Us. Although, not an authorized payment, as a last resort cash may be accepted. Amounts must be paid in Canadian Dollars.
Please note that Let.us adds a service fee for each payment.
Should a payment be returned as insufficient funds (NSF), the Resident will be charged the NSF fee as charged by Centennial Place’s financial institution (minimum $20).
INSURANCE
Prior to move-in, all residents must provide proof of rental insurance. Keys will not be provided until proof of the policy is obtained.
SECURITY CAMERAS
Security is a priority at Centennial Place. There are numerous security cameras on property both inside and outside the building. The coverage includes but is not limited to: corridors, common areas, and elevators. The system is in place to address serious safety and security concerns related to the property and business. At no time will a Resident be granted access to view security camera footage.
Should a concern be brought to our attention by a Resident, a camera investigation can be requested at centennialplaceresidence@studenthousing.com with the following details:
• Reason of the request:
• Details of the event requested.
• Exact location of the report: (Floor, Amenity, Location)
• Time frame (A search can only be conducted should the date and time be specific in nature with no more than a 2-hour window)
• Centennial Place is not responsible for “lost and found” searches for example items left behind in common areas.
LOST AND FOUND
Items left behind in common areas will be transferred to the 1st floor Front Desk - Lost and Found section overseen by Security. Centennial Place will donate all lost and found items that are not retrieved in a period of 2 weeks
WORK ORDERS
If a repair is needed in your unit, Residents are required to inform the office immediately via the online work order form on the Centennial Place website, phone, visiting the Front Desk, or reporting the issue to your RA. Failure to report items in need of repair may result in financial responsibility for the necessary repairs and/or subsequent damages. After-hours emergency repairs (i.e. leaks) must be reported immediately to the RA On-call at (416) 400-2962. If there is no answer on the RA phone, call security at (416) 289-5000 ext 52020. Please know that work orders submitted after 3:00PM may not be addressed until the next business day.
Except for normal wear and tear, Residents are responsible for all repairs/replacements in the premises/leased premises, including common areas of the Residents unit. Should a Resident cause damage to another Resident’s belongs (knowingly or unknowingly), the perpetrator will be held responsible.
Prior to arranging any repairs, Residents must obtain approval from Centennial Place. Repairs will be made by Centennial Place or by a Centennial Place approved and/or selected tradesperson.
FUMIGATION & PEST CONTROL
Furniture, furnishings and personal effects of the Resident brought to the premises/leased premises are subject to inspection by Centennial Place and may require Resident to fumigate some or all of these items. From time to time, inspections may be done by Centennial Place to determine if fumigation is needed.
If you notice a pest issue, you must report it to the office immediately so we can help remedy the situation. Residents must also comply with recommendations from the pest control company and prepare for treatments as required. Treatments cannot be refused. Residents will be responsible for any costs associated with pest control as a result of their actions.
UNIT ENTRY
With reasonable notice (24 hours), Centennial Place has the right to enter the premises/leased premises for the purpose of performing health and safety inspections, preventative maintenance, complete a work order, occupancy checks, or other necessary work. Entry is made during the hours of 9AM – 5PM.
Repairs made that are found to be the responsibility of the Residents (see “Work Orders”), or cleanliness issues noted (see “Cleanliness”) may be charged to your account.
In case of facilities or resident emergency, Centennial Place may immediately enter the leased premises at any time without notice. Residents will be notified after an emergency unit entry was performed.
UTILITIES
The following utilities are included with your lease agreement: water (hot/cold), electricity, heat, A/C, and Wi-Fi. Internet access will be provided through a third-party provider. Any issues with internet access must be addressed through the third-party provider, Single Digits at 877-778-9283
AUDIO VISUAL RECORDINGS
The use of Centennial Place facilities as a venue for audio visual recordings for personal, academic, or professional purposes is prohibited without management approval. To request approval please visit the management office.
Community Standards
Community Standards
Community Standards are necessary for the smooth functioning of any community. Centennial Place, believes that Residents have the right to an environment in which they can excel academically, personally, socially, and live comfortably. There are three basic principles involved in achieving this:
• Demonstrate care for yourself
• Demonstrate care and consideration for others
• Respect others’ and community property
Take time to familiarize yourself with the rules and regulations as both you and your guests are responsible for following them.
Understanding the Discipline Process
Alcohol
Consumption of alcohol must comply with all federal, provincial, and municipal legislation. Alcohol is only permitted in a Resident’s personal living space. Alcohol is not allowed in the common areas of the community in any form or container.
The following list provides further guidelines for alcohol consumption on Centennial Place property:
• Mass Consumption and Drinking Paraphernalia
o Possession and/or consumption of 'common source' alcohol (e.g. kegs, mini kegs, beer balls, 'swish barrels' and other large containers of alcohol, etc.) and/or the participation in activities to promote mass consumption of alcohol/drinking games (e.g. funnels, beer bongs, century club, beer pong, etc.) are not permitted
o Alcohol left behind exposed in common areas will be disposed in the garbage of the room located.
• Alcohol Quantity
o Keg cooling devices and alcohol containers larger than two litres are not permitted.
• Age of Consumption
o No persons under the age of 19 may consume alcohol on Centennial Place property.
VIOLATION OUTCOME:
Level 2 – 3 Violation Outcome
First & Every Offence
Repeat Offences
Cannabis
Written Warning Letter
Possible Guarantor Notification
Possible Fines/Charges
Possible Deferred Eviction
Deferred Eviction Eviction
Consumption of cabbanis must comply with all federal, provincial, and municipal legislation. Cannabis is only permitted in a Resident’s personal living space. Cannabis is not allowed in the common areas of the community in any form or container. This must be consumed off campus. The following list provides further guidelines for alcohol consumption on Centennial Place property:
• Mass Consumption and Cannabis Paraphernalia
o Possession and/or consumption of 'common source' cannabis (e.g. bongs, grinders, pipes, etc.) and/or the participation in activities to promote mass consumption of cannabis.
o Cannabis left behind exposed in common areas will be disposed in the garbage of the room located.
• Age of Consumption
o No persons under the age of 19 may consume cannabis.
The use of this substance (Including but not limited to smoking, vaping, spraying, baking) is prohibited inside of Centennial Place. Residents storing cannabis (in any form) in their units must do so by using an odour absorbing container.
Level 2 – 3 Violation
First & Every Offence
Outcome
Written Warning Letter
Possible Guarantor Notification
Possible Fines/Charges
Possible Deferred Eviction
Repeat Offences
Deferred Eviction
Eviction
Cleanliness and Trash Removal
All garbage, refuse and other types of waste must be disposed of in the Garbage Rooms located on each floor. No trash or other waste may be disposed of or stored on the grounds of the property, kept by an entrance door/hallway, or placed in improper containers anywhere in the community. Trash should be disposed of promptly and properly. Oversized refuse will require a work order.
Each Resident is responsible for cleaning and keeping the assigned unit and all furnishings in a clean, safe and sanitary condition at all times. If excessive garbage or unsanitary conditions are found during unit inspections (i.e. move out, room transfer, quarterly), Residents will be notified and given time to rectify the issue. If the issue remains, Residents will be charged an excessive garbage removal fee.
VIOLATION OUTCOME:
Level 1 - 3 Violation
First & Every Offence
Outcome
Written Warning Letter
Educational Sanctions
$300 Deep Cleaning Fee
+Additional costs for refreshment
Educational Sanctions
Repeat Offences
Deferred Eviction
Damage to Property
Centennial Place property is to be respected. Residents will be held responsible for any costs associated with intentional or unintentional damage of unit/ hallways/ common areas as a result of their actions.
Stickers, adhesive tape, nails, screws or hooks may not be used on floors, walls, woodwork or doors. Thumbtacks, pushpins and non-marking adhesive materials are permitted in moderation. Vandalism is defined as the willful or malicious destruction of Centennial Place property. Tampering with
Security cameras, fire safety systems, and life-saving equipment is strictly prohibited. Any vandalism directed towards an individual or individuals may also constitute harassment.
VIOLATION OUTCOME:
1 – 3
First & Every Offence
Repeat Offences
Educational Sanctions
$250 Deep Cleaning Fee
+Additional costs for refreshment
Educational Sanctions
Deferred Eviction
*All Costs Associated with Rectification charged to the Resident Account
Use of Amenities
Centennial Place’s amenities are open 24/7 for the resident’s enjoyment. Each resident is responsible for:
• Cleaning after themselves (trash must be disposed in the garbage can)
• Taking all personal belongings back to their Units
• The furniture in common areas are for all to enjoy. Please respect the furniture placement, it is strictly prohibited to take furniture into a personal unit.
Centennial Place reserves the right to investigate miss-use of any amenity space. This includes excessive garbage, missing furniture, damage, graffiti, inappropriate images or miss-use of the amenity of any kind.
VIOLATION OUTCOME: Level 1 – 3
First & Every Offence
Repeat Offences
Educational Sanctions
$250 Deep Cleaning Fee
+Additional costs for refreshment
Educational Sanctions
Deferred Eviction
*All Costs Associated with Rectification charged to the Resident Account
Furniture Misplacement
Amenities:
Centennial Place Amenities are equipped with premium furniture for all resident’s enjoyment. This furniture that includes but is not limited to: tables, couches, bean bags, weights, yoga mats and chairs must remain in its original lounge and at no point residents are able take it into their personal units.
Unit:
Unit furniture must remain within the unit. If you would like a furniture piece removed, residents must request approval from management, tenants should not place suite furniture in common areas, doing so will result in replacement charges at the end of the year, as the furniture will be considered lost.
VIOLATION OUTCOME:
*Warning Letter + 12 hours to return the furniture back to the lounge.
*Failure to return the furniture will result in full cost of replacing or returning the item.
Level 1 – 3 Violation Outcome
First & Every Offence
Written Warning Letter
Educational Sanctions
$250 Deep Cleaning Fee
+Additional costs for refreshment
Educational Sanctions
Repeat Offences
Deferred Eviction
Fire Safety
Students are not to use fire exits or in any way tamper with fire doors except in an emergency. This includes the propping open of floor entrance doors. Do not discharge, tamper with or operate any fire equipment (eg. Sprinklers, Fire Extinguishers) or detection equipment for any purpose other than in the case of a fire.
DO NOT use sprinklers/sprinkler heads to hang any item. It is important to know that covering your smoke detector in your unit or removing the batteries puts everyone’s life at risk, and if reported to the Fire Department, could result in fines of up to $5000.00 or possible imprisonment. Always leave any Residence facility during an evacuation (this includes but is not limited to fire alarms and/or drills) Personal living spaces should be kept in such a manner that escape during an emergency is always possible (i.e. doorways/exit pathways should remain clear).
In all cases off fire alarms Management Reserves the right to investigate the cause. Should the investigation result in finding that Resident(s) triggered / caused the fire alarm, the City of Toronto Fire Services Invoice will be charged to the resident(s) responsible.
VIOLATION OUTCOME:
Level 2 – 3 Violation
First & Every Offence
Outcome
Final Written Warning
Deferred Eviction
$500 Security Deposit Charge
+Additional costs for repairs
Repeat Offences Eviction
*All Costs Associated with Rectification
*$500.00SmokeAlarmTamperpenalty+HST and GuarantorNotification
Guests
Residents are responsible for the behavior of their guests at all times. A guest is any non-Centennial Place Resident. Failure of a guest to comply with the Community Standard will result in the host Resident being held fully responsible for any infraction. It is the host's responsibility to inform their guests of Centennial Place’s Community Standards
• Guest Access
o Residents must sign in their guests at all times
o Residents must escort their guests at all times.
• Guests Limit
o Residents can have a maximum of 2 guests at a time and must notify previously their roommates in case of planning to be in the common areas of the Unit. All roommates must be comfortable with the visitors inside the Unit.
• Long-Term Guests
o Guests can stay overnight for a maximum of ten nights (two nights in a row) per month, in mutual agreement with their roommate(s). For Residents planning on having a guest longer than the previously stated maximum, the Residence Life Coordinator must approve the extended stay.
Per the lease, “only you can live in the Premises. You may not permit another person to live in the Premises or in the Apartment.” Management will evict any Resident who persists in violating the limitations on the visitation policy.
Centennial Place reserves the right of banning Unauthorized Long-Term Occupants breaking the Guest Policy or any other guest that does not follow the Community Standards and is identified as a disruption to the community.
VIOLATION OUTCOME:
Level 1 – 3 Violation Outcome
First & Every Offence
Verbal and/or Written Warning
Possible Revocation of Guest Privileges Guest Ban
Repeat Offences Deferred Eviction Eviction
*All Costs Associated with Rectification
Illegal Drugs and Substances
Residents are prohibited from being involved with possessing, using, manufacturing, and trafficking any illegal drugs anywhere on the Centennial Place property. Students will be documented for any smells, residue, and/or paraphernalia associated with the use of illegal drugs. We will immediately contact the authorities if any student found in possession of, manufacturing, or trafficking illegal drugs.
VIOLATION OUTCOME:
Severe disciplinary sanctions will be imposed on students found in possession of prohibited alcohol or drug paraphernalia, and may include sanctions up to and including termination of your Residence Agreement, as well as the involvement of Campus Security and Toronto Police Services, who may seize any drugs or drug paraphernalia upon inspection of the unit and/or the resident’s belongings.
Repeat Offences
Possible Guarantor Notification
Possible Fines/Charges
Possible Deferred Eviction
Deferred Eviction
Eviction
Inappropriate Behavior
Residents are required to conduct themselves in a respectful manner at all times. The following will be considered inappropriate behavior infractions (Note: This list is not exhaustive):
• Rude or aggressive behavior towards Centennial Place staff, other Residents, and property.
• Misuse of Centennial Place amenities and equipment. This will result in the adjustment of Resident’s privileges/access to the property’s amenities and equipment.
• Gambling
• Unauthorized sports/physical activities (i.e. football, ultimate Frisbee, hockey, skating, soccer) in common areas outside of fitness amenities
• Creation and dissemination of obscene content
• Running a business or solicitation on Centennial Place property
• Throwing/launching projectiles from any part of the Centennial Place property
• Nudity/lack of footwear. Residents are expected to wear appropriate clothing (ex. top, bottoms, and shoes) when in common areas of the building.
In efforts to provide a safe and secure environment to all our Residents, Centennial Place will reserve the right to contact authorities and law enforcement should the misconduct require. Centennial Place reserves the right to determine what constitutes inappropriate behavior within reason. In some cases, Centennial Place reserves the right to evict based on the severity of one infraction, especially if the inappropriate behavior interferes with another Resident’s reasonable enjoyment of the premises.
VIOLATION OUTCOME:
Level 1 – 3 Violation Outcome
First & Every Offence
Written Warning Letter
Educational Sanctions
$250 Deep Cleaning Fee
+Additional costs for refreshment
Educational Sanctions
Repeat Offences
Deferred Eviction
*All Costs Associated with Rectification
Keys/Access Cards and Locks
Residents are to keep their access card/FOB/bedroom key in their possession at all times. Access cards//FOB/keys are not to be in anyone else’s possession. If a person other than the Resident is in possession of the Resident’s access card/FOB/key, it will be confiscated. Residents shall not alter the locking system on any door giving entry to the premises/leased premises, during the term of the lease. In the event Centennial Place believes Resident safety is compromised, a lock change may be completed immediately. Residents are not permitted to make copies of keys to the premises/leased premises or to lend their keys to any other person.
All keys issued at move-in shall be returned to Centennial Place upon lease termination: Key Card/FOB, Bedroom Key, Mailbox Key. Residents will be held responsible for the cost of all replacement keys/cards/FOB including bedroom keys, mailbox keys, laundry cards, and/or access cards. Access cards/FOB/keys should not be altered in anyway (i.e. Please do not punch a hole in the access card).
LOST OR DAMAGED FEES:
• $50 includes HST for Replacement Fee for Bedroom Key/ Access Card /FOB
• $22.60 includes HST Replacement for Mailbox Key
LOCKOUTS:
In the event that a Resident gets locked out of their Unit/Bedroom, they can request support from the Front Desk to open their Unit/Bedroom. A piece of official ID will be required to confirm the Resident identity. The room entry is intended to be a support services and should not be an ongoing concern. Always care for your unit key(s)
First time lockouts shall not be charged. After that, lockouts for misplaced or forgotten keys shall result in a $20 fine (plus applicable taxes) each time a Lockout is required. This charge will be applied to their Resident Account Balance and expected to be paid in full by the end of the month.
Noise
To facilitate an environment conducive to academic growth, Centennial Place has a 24-hour courtesy policy. Any behavior or noise that may be disturbing to another Resident must cease upon the request of other Residents or any member of the Centennial Place staff.
Specific Sound Equipment Regulations:
• Subwoofers are not permitted.
• Amps are permitted with the use of headphones.
These policies apply to all areas of Centennial Place, including, but not limited to, hallways, elevators, stairwells, laundry room, storage rooms, common areas, apartments, and townhouses.
Quiet Hours
• Sunday - Thursday: 11:00 pm – 8:00 am
• Friday - Saturday: 1:00 am – 9:00 am
Exam Quiet Hours
• December: 24-hour Quiet Hours
• April: 24-hour Quiet Hours
Any Resident or Resident’s guest found violating these policies must immediately conform to them. Repeat violations will result in disciplinary action by Management.
VIOLATION OUTCOME:
Level 1 - 2 Violation Outcome
First & Every Offence
Repeat Offences
Warning Letter
Educational Sanctions
Possible Charges/Fines
Deferred Eviction
Noxious & Offensive Odor Policy
A noxious odor is ANY smell of such an intensity that it becomes apparent and/or offensive to others. Any odor can become noxious or offensive when it is too strong. Some examples are cigarette, cigar, or pipe smoke; incense; perfume; poor personal hygiene; air freshening spray; excess amounts of garbage; large amounts of dirty laundry and cannabis smell. Furthermore, because incense and candles present themselves as a fire hazard as well as a source of potentially noxious odor, it is prohibited at Centennial Place at all times.
VIOLATION OUTCOME:
Level 1 - 3 Violation Outcome
First & Every Offence
Written Warning Letter
Educational Sanctions
$300 Deep Cleaning Fee
+Additional costs for refreshment
Educational Sanctions
Repeat Offences Deferred Eviction
Social Gatherings
If the number of people in one unit is larger than 6 additional people in the unit, Centennial Place staff reserves the right to disperse the group.
*At all times fire code regulations must be adhered to. Tampering with fire safety equipment is a violation of Federal laws and will be handled accordingly!
VIOLATION OUTCOME:
• All Costs Associated with Rectification
First & Every Offence Final Written Warning Deferred Eviction
Guest privileges being revoked
$500 Security Deposit Charge
+Additional costs for repairs
Repeat Offences Eviction
Pets
Pets (Non-ESA approved) are strictly prohibited within the building. However, as per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Centennial Place has a duty to accommodate anyone with disability accompanied by a Guide/Signal dog or a Service Animal or Emotional Support Animal (ESA). Accommodation for service animals or Emotional Support Animals will be reviewed by the General Manager and implemented on a caseby-case basis and will be based on medical documentation verifying the need for a service animal or Emotional Support Animal.
Requests for this purpose will require:
1. A letter/ Email sent to the General Manager, with a copy to the Leasing Manager and Residence Life Coordinator
2. Medical documentation from a Physician
3. Completed Pet Addendum Form
4. Completed Accommodation Animal Request Form
If your request has been approved, please note that the service animal or ESA:
1. Must be accompanied and controlled at all times by the resident;
2. Partner must remain in close proximity to the service animal or ESA, unless the partner is in an area where the animal is not allowed, and at this time the animal must be crated;
3. Must be housetrained;
4. Must be restrained on a leash (no more than 4 feet) or harnessed at all times, unless the animal is confined to a crate;
5. Any aggressive or disruptive behavior displayed by the animal will not be tolerated or permitted and will result in a case review;
6. The resident is responsible for any damage(s) caused by their animal;
7. The resident is responsible for ensuring that their animal is kept clean, groomed and odor free.
*This list is not exhaustive
*Submitted documents do not guarantee approval from the General Manager. Authorization will be limited to one (1) Service Animal or Emotional Support Animal.
*If you require an Accommodation Animal Request Form, please contact the Leasing Manager to retrieve a .PDF version.
Prohibited Items
The following items are prohibited on Centennial Place property, including but not limited to:
• Cooking Appliances not listed in Cooking Appliance section
• Wi-fi routers
• Subwoofers and amps
• Any items used to grow cannabis
• Hazardous Materials
• External Used Furniture
o Mattresses, Couches, Recliners, Upholstered Furniture
• Open Flame
o Candles, sparklers, gas/oil lanterns, incense, lit matches, lit lighters
• Heaters
o Gas, Electric, and Oil Heaters
• Weapons
o Firearms and any other weapon or item that is created/intended to cause harm, or could be seen as intimidating, are strictly prohibited. Examples include but are not limited to: Restricted weapons, knives with blades longer than six inches (kitchen knives excepted), paint ball guns, bb guns (including soft air, or replicas), sling shots, bows/arrows, machetes, axes, hatchets, ceremonial or decorative swords, toy weapons (water guns, plastic bows/arrows), or any item that resembles a weapon or firearm,etc.
• Explosives
o Explosives or flammable accelerants are not permitted in Centennial Place. This may include but is not limited to: firecrackers, dynamite, propane tanks, camp stove fuel, naphtha, gasoline, diesel, etc.
This list is not exhaustive, and management reserves the right to introduce new items to this list at any point provided 24 hours’ notice has been given to residents informing them of the addition/change via e-mail. Alterations or additions to this list are made on the basis of the new item(s) creating a disruption to community, or breach of a different Residence policy or procedure.
VIOLATION OUTCOME:
First & Every Offence
Written Warning Letter
Confiscation or Removal of Item
+Any costs associated with repair
Possible Deferred Eviction
Repeat Offences
Forfeit of Security Deposit
Revocation of Privileges
Deferred Eviction
*Serious behavior which may typically warrant eviction may result in less serious sanctions, dependent upon resident’s attitude and accountability for actions or behavior, as well as cooperation during the follow-up and investigations process by Management, as well as the resident’s truthfulness throughout the sanctioning process.
Restricted Areas
Residents are prohibited from attempting to access or be in restricted areas. These include, but are not limited to:
• Management Office After Hours
• Rooftops
• Emergency Exits during non-emergencies
• Food Services Kitchen Areas
• Retail Areas after hours of operation
• Behind Service/Security Desks
If a Resident sees any suspicious persons around the property, please contact the Centennial Place staff, call Security at (416) 289-5000 ext 52020 or call 911.
VIOLATION
First & Every Offence
Written Warning Letter
Confiscation or Removal of Item
+Any costs associated with repair
Possible Deferred Eviction
Repeat Offences
Forfeit of Security Deposit
Revocation of Privileges
Deferred Eviction
Smoking
Centennial Place is a smoke-free facility. Smoking inside is strictly prohibited anywhere on the Centennial Place property. This includes, but not limited to, cigarettes, vape pens, e-cigarettes,
marijuana, and hookahs. All activities related to cannabis handling are forbidden in common areas. Any consumption must occur off campus away from the residence.
VIOLATION OUTCOME:
Level 3 - Violation
First & Every Offence
Repeat Offences
Outcome
Written Warning Letter
Deferred Eviction
$500 Deep Cleaning Fee + All costs associated with Rectification
+Additional costs for refreshment
Possible Eviction
Violence and Harassment
Every individual has the right to an environment characterized by mutual respect. Every individual has the responsibility to treat all members of the Centennial Place community with respect and without harassment or discrimination. Inappropriate comments or behavior relating to a person’s race, religion, sexual orientation, age, sex, gender identity, nationality, ability, and all other prohibited grounds as outlined by Ontario Human Rights Code will not be tolerated.
Violence, acts of aggression, or threats will not be tolerated. Physical aggression is defined as violent or physically aggressive behavior. These behaviors of assault include but are not limited to hitting, punching, slapping, kicking, biting, pushing, pulling, fighting, spitting, bullying, or sexual in nature, etc.
Communicative violence is defined as any form of communication which is violent in nature which includes but is not limited to verbal, written, electronic (telephone, texting, computer, social media, videos, pictures, etc.). Harassment is defined as any attention or conduct, whether it be oral, written, graphic or physical or sexual in nature by an individual or group who knows or ought to reasonably know that such attention or conduct is unwelcome, unwanted, offensive or intimidating.
In efforts to provide a safe and secure environment to all our Residents, Centennial Place will reserve the right to contact authorities and law enforcement should the misconduct require. In some cases, Centennial Place reserves the right to evict based on the severity of one infraction
VIOLATION OUTCOME:
Level 3 - Violation
First & Every Offence
Outcome
Educational Sanctions
Final Written Warning
Deferred Eviction
Repeat Offences Eviction
Fees and Charges
Fees are due within 5 business days of notification. Residents may appeal fee decisions with a Residence Life Coordinator before they are due. Any fee payment will be deferred until the appeals
process is completed. Fee charges are subject to change. Centennial Place reserves the right to assign fees and charges within reason for infractions not listed in the above Violation Outcomes. For any infraction that breaches the community standards, Centennial Place reserves the right to contact the Guarantor to notify them of a breach to the lease agreement and the steps that have been taken to rectify the situation. Frequent documentation of infractions may result in eviction. In some cases, Centennial Place reserves the right to evict based on the severity of one infraction. Please note that listed fees do not include HST. HST will be added to the total.
*Plus applicable taxes (HST, etc.)
*Charges are subject to increase based on Management’s assessment of necessity, or severity of infraction or damage.
**Other miscellaneous charges may apply. Charges are subject to increase based on Management’s assessment of necessity.
Personal Safety
We would like you to be aware of some important guidelines for the safety of yourself and the property. We recommend that you consider following these guidelines, in addition to other commonsense safety practices:
While Inside Your Unit
1. Lock your doors at all times.
2. You have deadbolt locks on the doors; use them while you are inside your room.
3. When answering the door, first determine who is there by looking through the peephole. If the person is unknown, first talk with them without opening the door and don’t open the door if you have concerns.
4. If the person says they work for Centennial Place, please feel free to call the office to confirm it's an employee needing into your room. All staff will be identifiable by Centennial Place uniform and nametag.
5. Make sure to keep your windows locked when you are not in your room and at night.
6. Do not give or lend your keys, your ID, access card, or mailbox key to anyone.
7. Do not put markings on your key ring to identify your name, address, or phone number. This includes your apartment/room number.
8. If you are concerned because you have lost your key or because someone you distrust has a key, ask to have your locks changed. You have a statutory right to do so, provided you pay the cost of the lock change in advance.
9. Dial “911” for emergencies. Immediately following, please call the office or Don so they may take appropriate measures.
10. Frequently check your door locks to make sure they are working properly.
11. Immediately report to the office in writing or complete a work order any malfunction of other devices outside your room, such as broken gate locks, burned out lights, blocked passageways, broken railings, etc.
12. Mark or engrave identification on valuable personal possessions, such as your computer or bicycle.
Feeling “Unsafe” Vs. “Uncomfortable”
Residents expressing fear for safety, or a self-described “unsafe” environment are deemed to be in a life-or-death situation. Residents feeling “unsafe” are treated with high priority and given access to resources, within the community, or partner institutions, or via 9-1-1 emergency. Residents experiencing roommate conflicts, personal struggles, or strife, or otherwise existing in an environment that does not pose an immediate and measurable risk to their life and/or livelihood are not considered to be “unsafe,” but rather “uncomfortable.” Discomfort can be and is a natural part of cohabitation in an environment where residents must interact with others of different backgrounds, experiences, personalities, preferences, and/or lifestyles. It is normal to have differences in opinion and/or belief, residents are recommended to participate in conflict resolution, roommate agreements, and mediation as appropriate.
Roommate Conflict
You are sure to experience conflicts within your suite at some point during your stay. Whereas the Residence Life Department is here to support you navigate these challenges; it is our expectation that when you experience a conflict:
1. Upon your arrival you will complete a Roommate Agreement that will help you establish the basic cohabitational norms. While the roommate agreement is not an actual contract, it has been provided as unique, communicative tool for residents to utilize to mitigate future feuds or conflicts with their roommates.
2. When experiencing discomfort in your unit, communicate the issue/unmet needs with the roommate(s) involved.
3. Should the conflict persist, raise your concern to your House Resident Assistant.
4. Participate in a conflict mediation meeting facilitated by the Resident Assistants. *Persisting roommate conflicts will be addressed by Management
For a roommate mediation to be successful, both parties must be open to come up with solutions.
Room Transfers will never be offered as a solution for a roommate conflict. Room transfers are subject to availability, and a $250.00 Transfer Fee to the resident seeking Transfer Out.
While Outside Your Unit
1. Lock your doors and windows every time you leave your apartment regardless how long you will be away.
2. Tell your roommate where you are going and when you will be back.
3. When walking at night, please walk with another person.
4. Let your RA and your roommate know if you are going to be gone for an extended period of time.
Around the Community
1. Room and apartment doors should be locked at all times. Residents should always keep their keys with them even when leaving for a short period of time and/or when your roommate is in the apartment and not expected to leave.
2. Valuables should be kept locked and out of sight.
3. Residents should practice being aware of their surroundings and being a good neighbour. This can be done by knowing the other Residents and reporting to management staff any suspicious person(s) seen around the property.
4. Please call 911 if your personal safety or the personal safety of another is at risk. If it is not an emergency, you can call the Toronto Police Department’s non-emergency number at 416808-2222.
5. Centennial Place does not allow soliciting (with the exception of confirmed political candidates). Please report those individuals to security.
Please remember there is no such thing as a completely safe system. Even the most elaborate of safety precautions are not guarantees against crime. You should always proceed as if such systems do not exist. All systems are subject to mechanical malfunctions, tampering, human error, and personnel absenteeism. Centennial Place makes no expressed or implied warranties of security. The best safety measures you can take are the ones you can perform as a matter of common-sense and habit.
*Centennial Place is not responsible for any personal damages or thefts. As per the lease agreement, all residents must obtain renter’s insurance.
Maintenance Q & A
Q: How do I put in a work order request for maintenance?
A: Work Orders can be filed through the Front Desk, or submitted online at our website, www.centennial-place.ca.
Q: How do I use my thermostat?
A: As part of our Silver LEED certification, the majority of thermostats in the building are programmable. To program, select MORE and then SCHEDULE. From here, you can program your thermostat using days and times. You can always contact your RAs for help.
Q: How long will it take for my work order to be resolved?
A: We strive to complete within 48 hours… yet at times we may require additional parts, supplies, or 3rd party repair personnel.
Q: How will I know if my work order has been completed?
A: A signed off maintenance report will be left in your unit.
Q: If I have a maintenance emergency after hours, who do I call?
A: The RA on Duty, the Front Desk, or Security
Q: Where do I put my trash? Recycling?
A: Trash goes in the bin in the Garbage Room located on every floor. Recycling goes in the bins located in Garbage room on every floor.
Q: What do I do if I lose power to my whole apartment?
A: Contact the Management Office during business hours and the RA on Duty at (416) 400-2962 after hours.
Q: What do I do if I lose power to just part of the apartment?
A: Contact the Management Office during business hours and the RA on Duty at (416) 400-2962 after hours.
Q: Can I use regular dish soap in the dishwasher?
A: No. Please use dishwasher specific soap to avoid damage and flooding.
Q: What do I do about insects in the apartment?
A: Contact Centennial Place management immediately and place a work order.
Q: What do I do if my toilet is clogged?
A: We strongly recommend owning your own plunger, which can be purchased at most local stores. If plunging the toilet doesn’t work, please submit a work order.
DISCIPLINARY & JUDICIAL PROCESS
Below follows details on the judicial processes at Centennial Place, including your Rights & Responsibilities, the process for Staff documenting behavior and conduct in a formal Incident
Report, examples of possible Educational sanctions for restorative practices in maintaining a supportive environment comprised of residents who can learn from past mistakes & reconcile with their community, and a workflow process in which conduct is escalated by necessity.
Your Rights
You have a right to sign a lease, or refrain from signing a lease.
You have a right to a clean-living environment.
You have a right to privacy in your leased bedroom.
You have a right to a quiet, academic learning environment.
You have a right to share opinions, ideas, and provide feedback to staff.
You have a right to feel safe and secure on-campus and in residence.
You have a right to live in a lawful environment, free from illegal activity.
You have a right to live in a smoke-free environment.
You have a right to respect and dignity, free from discrimination or ridicule.
You have a right to social activity and support in the residence.
You have a right to fair, unbiased, and objective mediation by staff.
You have a right to have fun!
Your Responsibilities
You have a responsibility to uphold the expectations and fulfill the obligations of your lease.
You have a responsibility to maintain a clean-living environment.
You have a responsibility to cooperate with Management seeking to enter your bedroom for purposes outlined in the lease or Residence Community Handbook.
You have a responsibility to respect others’ needs for a quiet, academic learning environment.
You have a responsibility to adhere to the rules and expectations set forth by Management.
You have a responsibility to adhere to all safety and security instructions and directions while living in Residence.
You have a responsibility to obey the law.
You have a responsibility to not smoke on-campus and abide by the Centennial College Smoke-Free Campus Policy.
You have a responsibility to treat others with respect, and refrain from engaging in language or behavior that discriminates, ridicules, or harms others.
You have a responsibility to communicate your wants and needs to Management so that your voice is heard.
You have a responsibility to acknowledge staff and their efforts to assist all parties in an unbiased and objective manner.
You have a responsibility to have fun!
Incident Reporting
• Incident Reports (IR) will be written and filed alongside student files when inappropriate behaviour is found and documented in Centennial Place
• Residents and Guests are expected to uphold the policies and regulations of the Residence Community Handbook at all times and residents shall be held responsible judicially and financially for any action that directly or indirectly causes a breach of the Residence Agreement or Residence Community Handbook
• Any Centennial Place staff member may write Incident Reports at any time, as deemed necessary
Educational Sanctions*
• Educational sanctions or other learning opportunities may form part of a sanction.
• Conditions may include work assignments, service to the Residence, or other related assignments
• Examples include;
o Apology letter
o Educational seminars addressing drug and/or alcohol use/abuse
o Restriction of privileges
o Research and/or written assignments
o Behavioral Counselling
o Participation in awareness programs for harassment or equity-related issues
• A Behavioral Contract may be imposed by Residence or College staff to ensure the safety and well-being of yourself or that of other residents or the preservation of Residence & College property.
• A sanction or fine levied to a resident’s account or imposed by the Residence Life Coordinator may be appealed within three (3) business days in writing to the Director, Housing & Residence Life. This appeal shall result in the collaboration of the appealing resident’s Floor RA(s), Residence Council Representative and the Director, Housing & Residence Life to hear the appeal and make a determination as to whether or not the sanction and/or fine will be adjusted. The decision made by the Appeal Hearing Committee shall be communicated to the appealing resident within three (3) business days of the Appeal Hearing Committee adjourning.
• It is within the rights of the Appeal Hearing Committee to increase the fine(s) and/or sanction(s) imposed by the Residence Life Coordinator, should it be decided that the original fine(s) and/or sanction(s) were insufficient for the infraction
Points-Based Conduct System
Actions taken by a Resident deemed appropriate for documentation or sanctions follow the Demerit Points Scale model below. Demerit Points are cumulative, and resulting actions are executed based on a Resident’s cumulative Demerit Points Total. These points will remain on the Resident’s profile for their Lease duration and may impact any additional Lease Agreement document between the resident and Centennial Place.
*Because of the potential severity of disciplinary and eviction decisions for Residents, processes exist on specific grounds only to have a disciplinary decision reconsidered, and an eviction decision appeal heard by a panel external to Residence.
This system has a three-level scale to assist the Management team with the conduct process for community standards. For each level, the following tables indicate the sanctions and measures that are likely to be applied.
Category 1 or Level 1
Actions by any Resident or Guest which interfere with the rights of other individual(s) to the enjoyment of his/her space or time in residence. Any and all items deemed inappropriate will be confiscated and/or disposed of and the appropriate authorities will be contacted.
Possible Sanctions:
• 1 Demerit Point
• Educational Sanctions
• Warning/Incident Decision Letter
• Applicable Sanction Fees (up to $250)
• Loss of non-essential services (e.g., guest privileges)
Offense
Offense Definition
Bike Storage Residents must ensure that if they do have a bicycle, they are using the designated bike storage area on the first floor to appropriately store them.
Failure to comply may result in the removal of the bike plus applicable Fees.
Cleanliness Standard
Failure to Complete Sanction/ Missed Meeting
Guests and/ or Guest Behavior
Improper Posting of Material
Failure to keep one’s room/suite reasonably clean (compromising health and safety). Students may be given the opportunity to address cleanliness issues. Failure to make marked improvement may result in follow-up through a Level 2 violation.
Failure to complete sanctions assigned by Centennial Place Management, including but not limited to educational sanctions, meetings with Management Staff, and/or community service.
Failure to sign in guests or abide by the Guest Policy. Guest conduct that violates any Level 1 offence (the host resident will be held accountable).
All postings in and around Residence space (excluding personal space) must be approved by Centennial Place Management prior to posting.
All materials must be posted in/on approved poster areas only, using only approved adhesive measures
Noise
Noxious Odors & Smells
Roommate Agreements & Conflict
Failure to comply with Quiet Hours Policy.
Failure to maintain a level of noise that is respectable for the residence community. Using sub-woofers or amplifiers (including computer speakers that have in built-in subwoofers)
*Some exceptions may apply for approved Resident Programming.
Failure to abide by the Noxious & Offensive Odor Policy.
Failure to establish and/or adhere to the Roommate Agreement formalized with a member of Centennial Place staff.
Non-compliance with “governing” rules for the residents’ respective Suite.
Category 2 or Level 2
Incidents at this level are actions by any Resident or Guest deemed to have significant negative impact on other individuals within the residence; actions that endanger the safety and security of oneself or others in the community; actions that result in damage to the Residence property. Any and all items deemed inappropriate will be confiscated and/or disposed of and the appropriate authorities will be contacted.
Possible Sanctions:
• 2 Demerit Points
• Educational Sanctions
• Warning/Incident Decision Letter
• Applicable Sanction Fees (up to $250)
• Loss of non-essential services (e.g., guest privileges)
Alcohol in Residence
Cooperation with Staff
Residents are not permitted to loan their access cards or bedroom keys to other individuals including but limit but not limited to; housemates, roommates, partners & family members.
Failure to abide by the Alcohol Policy.
Possession of or consuming alcohol from containers that are 1.75 L (60oz (about 1.77 L).) or larger (including kegs).
Participating in games or activities that promotes mass consumption or overconsumption of alcohol, which may result in a risk to the individual or other community members or the property.
Residents and their Guests are expected to cooperate with all Centennial College & Centennial Place staff members Misleading, not cooperating with, using abusive language towards, or providing improper identification to Centennial Place & Centennial College staff is strictly prohibited. Interfering with an official investigation is also not permitted.
Destructive or Dangerous Activity
Residents should not participate in potentially destructive activities that may cause injuries and/or property damage.
These include, but are not limited to the use of roller blades, skateboards, scooters or ‘cycles’ of any kind, water fights (water guns/balloons), sports, etc.
Guests and/ or Guest Behavior
Inappropriate Behavior
Inappropriate Paraphernalia
Repeat offense and follow-up to a Level 1 Sanction.
Failure to abide by the Fire Code limit as stipulated in the Guest Policy. Hosting a guest while guest privileges have been revoked.
Guest conduct that includes any Level 2 offence (the host will be held responsible).
Any behavior, which is deemed by Centennial Place Management to be inappropriate, detrimental, or harmful towards a person(s), property, or building community overall.
Possession of any smoking paraphernalia that is larger than a hand-held pipe, joint, etc. Bongs, water bongs and homemade bongs that contain a water source are not permitted. Fire Hazards
Open flames of any size or scope are not permitted in Centennial Place. This includes, but is not limited to incense, candles (including birthday cake candles), sparklers, lit matches, lit lighters, lanterns, etc.
Offense Offense Definition
Access Cards and Bedroom Keys
*This list is not intended to be exhaustive
Use of excessive oil when cooking is also prohibited due to the fire hazard posed and risk of injury/damage to people or property.
Pets in Residence Pets are not permitted at Centennial Place and residents are not permitted to bring into or keep any non-human life forms not limited to plants and/or animals.
• Exceptions may be given to those who qualify for and have received approval for the Animal Accommodation Policy.
• Centennial Place reserves the right to remove the animal from the Residence should this procedure not be followed, nor qualifications be met for any exception to this policy.
Prohibited Appliances
Relocation of
Centennial Place
Furniture
Progression of and/or Repeat Offences
The use of electric, gas or oil heaters is not allowed.
Water-based appliances such as personal laundry machines or dishwashers are prohibited. Other laundry machines such as personal dryers are also prohibited.
For additional items prohibited in Residence, please refer to the Restricted & Prohibited Items section of the Residence Community Handbook.
Coffee makers and/or kettles with an automatic shutoff are permitted.
Removing or relocating furniture from lounges, Residence units, communal kitchens and all other areas of Centennial Place is prohibited.
Responsible for three or more Level 1 violations.
A single incident involving multiple Level 1 violations may also be treated as a Level 2 offence.
Repeat offences of Level 1 violations may result in a Level 2 offence.
Category 3 or Level 3
Incidents at this level are serious breaches of the community standards which are not expressly described under Level 1 or Level 2 are behaviors that constitute a cumulative series of breaches at any Level and/or actions that endanger the safety and security of oneself or others in the community; actions that result in damage to the Residence property. Any and all items deemed inappropriate will be confiscated and/or disposed of and the appropriate authorities will be contacted.
Possible Sanctions:
• 3 Demerit Points
• Educational Sanctions
• Warning/Incident Decision Letter
• Applicable Sanction Fees (up to $500)
• Local Authority Involvement
• Possible Deferred Eviction
• Possible Eviction Offense Offense Definition
Alcohol / Marijuana Use
Residents must abide by all Federal, Provincial and College laws and policies surrounding the use of alcohol. No Resident who is under the age of nineteen (19) shall consume, possess, or be
Supply or Provision of Alcohol or Drugs to a Minor
Use and/or Possession of Illegal Drugs
under the influence of alcohol or marijuana while on Residence premises. No Resident may purchase, supply, or provide alcohol or marijuana to any person under the age of nineteen (19).
Further to the Centennial College Smoke-Free Policy and the Use of Cannabis Policy as found in the College Policy.
No Resident may purchase, supply, or provide alcohol or drugs of any kind to any person living in the building especially to residents below the age of nineteen (19). Residents must otherwise follow Federal, Provincial, Municipal, and Centennial College and/or Centennial Place policies on alcohol on-campus and in Residence.
Residents are prohibited from being involved with possessing, using and/or consuming any illegal drugs or narcotics anywhere in, or around Residence property. Any Resident found with possession of illegal drugs will face serious consequences.
Smoking Smoking inside Centennial Place is strictly prohibited as Centennial College maintains and enforces a Smoke-Free Campus Policy. This includes, but is not limited to cigarettes, e-cigarettes, vapes, marijuana/cannabis, and/or hookahs, among other forms of smoking.
Emergency Procedures
Explosives
Failure to leave any Residence facility during Emergency Evacuation (including, but not limited to Fire Alarms and/or Drills), or not following Lockdown directives.
Explosives or flammable accelerants are not permitted in Centennial Place Residence. This may include, but is not limited to firecrackers, dynamite, propane or helium tanks, camp stove fuel, naphtha, gasoline, diesel, etc.
Any items of this nature found during Inspection or entry to a Unit will be removed immediately by the relevant authorities without further Notice.
Fire Equipment Discharging, tampering with, or operating any fire prevention system (e.g., Sprinkler, Hose, AED, etc.) or detection equipment for any purpose other than in the case of a fire or emergency is strictly prohibited.
Fire and Emergency Exits / Doors
Guests and/ or Guest
Residents are not to tamper with Fire Doors, nor use designated Emergency Exits at any time other than during an emergency. This includes the propping of Suite Doors, or Stairwell Emergency Exits.
Use of Emergency Exits is a serious offense and should be fined accordingly.
Repeat offense and follow-up to a Level 2 Sanction.
Guest conduct that includes any Level 3 offence (the host will be held responsible).
Harassment Every Resident has the responsibility to treat all members of the Centennial Place community with respect and without harassment.
Harassment is defined as any attention or conduct oral, written, graphic or physical by an individual or group who knows, or ought reasonably to know that such attention or conduct is unwelcome, unwanted, offensive, or intimidating, and has been addressed by the complainant with the offending party and requested to stop or cease such activity.
Campus Security and our Local authorities will be involved in this process.
Theft
(Including Grab N’ Go Market)
Residents are not permitted to remove items from the Grab N’ Go Market without first paying for the item at the Check-Out Station. These premises are monitored 24/7 by CCTV and violators of this policy may face legal consequences from local authorities, in addition to Residence Fines and Sanctions.
Trafficking and/or Cultivating Illegal Substances
Throwing Material
Unauthorized Room Access or Entry
Vandalism to Residence Property
Violence and/or Threats of Violence
Residents believing themselves to be victims of theft should contact Toronto Police to file a report. Residence does not handle personal theft, nor can it be held liable.
Residents are prohibited from any involvement with trafficking and/or cultivating any illegal substances anywhere in or around their residence
Any Resident found to be trafficking or cultivating illegal substances will be reported to the local authorities immediately and be found in Default of their Residence Agreement.
The throwing or expulsion of material from/at Residence room windows or property is strictly prohibited.
Entering another individual’s Suite or Bedroom or disturbing another Resident's space without express permission of the Resident is prohibited.
Residents must have written permission to enter another's room if the resident is not present. Unauthorized entry for any reason including pranks/raids is strictly prohibited.
Vandalism is defined as the intentional destruction of Centennial Place and/or Centennial College property. Tampering with CCTV Cameras is strictly prohibited.
Violence or aggression, or threats thereof will not be tolerated. Physical aggression is defined as violent or physically aggressive or intimidating behavior
Communicative violence is defined as any form of communication deemed to be harmful or violent in nature or intent, which includes, but is not limited to verbal, written, electronic (i.e., phone, text, e-mail, social media, videos, pictures, etc.).
Behaviors defined as “assault” include, but are not limited to hitting, punching, slapping, kicking, pushing, pulling, fighting, bullying, or sexual violence, etc.
Weapons
Progression of and/or Repeat
Offences
Firearms and any other weapon or item that is created/intended to cause harm, or could be seen as intimidating, are strictly prohibited. Examples include but are not limited to restricted weapons, knives with blades longer than six inches (kitchen knives excepted), paint ball guns, bb guns (including soft air), sling shots, bows/arrows, machetes, axes, hatchets, ceremonial or decorative swords, toy weapons (nerf guns, water guns, plastic bows/arrows) etc.
Responsible for three or more Level 2 violations.
A single incident involving multiple Level 2 violations may also be treated as a Level 3 offence.
Repeat offences of Level 2 violations may result in a Level 3 offence.
** Invoices billed to the property as a result of direct violation of any Policy outlined in this handbook will be charged to the resident.
Appeal of Residence Conduct Decisions
In the event a resident has received disciplinary sanctions as a result of a conduct meeting with the Residence Life Coordinator(s), students may choose to appeal a decision or outcome to the Director, Housing & Residence Life, and the Residence Council Executive, with the potential to have the ruling overturned or voided.
Students shall have three (3) business days after receipt of the written decision to submit a formal written appeal of a discipline meeting to the Director, Housing & Residence Life. Students may only appeal on the following grounds:
• Bias and/or unfair treatment, any procedural error, improper investigation, discrimination etc.;
• The sanction is not a logical consequence of the infraction;
• New information, a new witness, or something not known when the original decision was made has come to light.
The Director, Housing & Residence Life shall decide if the appeal procedure should be followed during a meeting where the resident will be represented by the President and/or Vice President of Council. Following a decision made by the Director to continue with the appeal process, the resident will meet with the Director in addition to the President and Vice President of the Residence Council.
The student shall be required to present this new information and plead their case for review, after which time a deliberation will occur between the Director and Council Executive on a final ruling.
Residents should note that final rulings from appealed sanctions have the potential to result in more severe disciplinary sanctions if the original sanction or ruling by the Residence Life Coordinator(s) is deemed to have been insufficient for the conduct or behavioral issue.
Residents are permitted to bring one (1) support person (parent, guarantor, friend, etc.) to an appeal hearing, and as required any Centennial College support resources (e.g., Counselling Services representative, Centre for Accessible Learning representative, international representative, or Translator, etc.).
All appeal hearing rulings communicated to the resident following deliberation shall be final.
Campus Resources
Resource
A-Z List of Student Resources
Academic Success Centre
Security
Counselling and Accessibility Services
Contact Information
https://www.centennialcollege.ca/admissions/student -resources
https://www.centennialcollege.ca/studentlife/student-success
If you require any more information, please call 416289-5300.
Life Safety & Security Administration
Progress Security Desk: ext. 5240
Ashtonbee Security Desk: ext. 5040
Morningside Security Desk: ext. 5340
Story Arts Security Desk: ext. 5140
Emergency Security: ext. 2020 / Emergency Helpline: 416-439-4357
Centre for Accessible Learning and Counselling Services (CALCS)
Progress Campus: ext. 2627
Morningside Campus: ext. 8025
Ashtonbee Campus: ext. 7252
Story Arts Centre Campus: ext. 8664/2627
Student Experience Office at Progress Campus
Student Experience
Global Experience
Monday—Friday, 8:30am-7:00pm Phone: 416-289-5000 ext. 2499 Email: studentexperience@centennialcollege.ca
Services and Global Experience Progress Campus: C2-07 Email: sage@centennialcollege.ca
International Centre Progress Campus: ext. 3393 (Progress Campus)
Athletics
Local Cafe
Employment Services
Centennial College Athletics & Wellness Centre (AWC)
Monday – Friday: 7:00am-7:30pm
Saturday & Sunday: Closed Email: Info@ccsai.ca
Phone: 416-289-5000 x3511
Website: www.myawc.ca
The Local Café & Restaurant - Progress Campus
Monday-Friday: 8:00 AM to 8:00 PM
Saturday & Sunday: Open for Brunch, 9:00 AM to 3:00 PM
Phone: 416-289-5000 ext. 6897
Website: www.thelocalrestaurant.ca
Centennial Student Employment Services assist students and alumni in finding employment related to their chosen field of study. Book an appointment by calling (416) 289-5258.
Third Party Services
HOTLINES
Keep.meSAFE
Assaulted Women's Helpline
Support Services for Male Survivors of Sexual Abuse
Scarborough Hospital Sexual Assault/Domestic Violence Care Centre
Drug And Alcohol Helpline
Good2Talk
Mental Health Helpline
Community Connection
1-844-451-9700 (Canada & USA)
1-866-863-0511 or 1-866-863-7868 (TTY)
1-866-887-0015
416-495-2555
1-800-565-8603
1-866-925-5454
1-866-531-2600
www.211toronto.ca
519 Church Street Community Centre (LGBTQ Support) 416-392-6874
Toronto Rape Crisis Center
CLINICS
416-597-8808 or 416-597-1214 (TTY)
Scarborough Health NetworkCentenary hospital 2867 Ellesmere Rd, Scarborough, ON M1E 4B9
Centre for Addiction and Mental Health
Planned Parenthood Toronto
https://www.camh.ca/ 250 College Street. 416-979-6885
36B Prince Arthur Avenue Toronto, ON M5R 1A9 Canada. (416) 961-0113.