Table of Contents
Introduction
About Carrier
Innovating for a Sustainable World
Operations
Our People & Culture
Communities
Governance
ESG Indices
Product Safety & Quality 416-1
Ensuring Product Safety We earn our customers’ trust by delivering safe, high-quality products and services. Our Product Integrity Policy covers product safety and quality, and establishes the governance and coordination within and among our different business units. Product safety practices are supported by standard work that defines responsibilities of the product safety organization. Each business unit is expected to implement the corporate product safety policy by: • Appointing a product safety manager and a product safety best practices team. • Integrating the Carrier product safety risk management system, product safety assurance practices and product safety promotion activities in their businesses. • Investigating and reporting product safety incidents. • Creating a product-related incident review board.
At the enterprise level, the Carrier product safety organization focuses on safety through the product development discipline and through the identification and resolution of any legacy product safety issues. As a standalone company, we have continued our incident review board, comprised of senior executives, that reviews all business unit incidents requiring customer or regulatory communications, with significant focus on both system level and technical product level root cause and corrective actions. These reviews help to ensure a culture focused on consistent, regionally compliant, highquality product safety actions worldwide. In our product development programs, we use safety hazard analysis as well as focused safety-related failure mode and effects analysis.
We drive continuous improvement in our product and services safety process in a variety of ways, including engaging the support of Carrier’s Internal Audit team to assess our product safety culture and awareness in selected business unit sites on a quarterly basis, and by engaging impartial, external safety professionals to periodically assess business level product safety systems and related processes. Twice annually, the Carrier Product Safety Board, chaired by our CEO, reviews business unit and Company-level performance and program health indicators. Product safety and quality deliverables are integrated into all product development programs at Carrier.
• Holding periodic meetings to share product safety best practices.
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