Table of Contents
Introduction
About Carrier
Innovating for a Sustainable World
Operations
Our People & Culture
Communities
Governance
ESG Indices
Our Suppliers 409-1, 414-1
Our suppliers are critical to our success. To help ensure that we provide superior products and services in a responsible manner, we require our suppliers to meet our ethical and sustainability expectations as set forth in our Supplier Code of Conduct. The Code outlines what we expect from each of our product and service suppliers and it aligns with the expectations we place on our own directors, officers, employees and representatives. Suppliers are required to sign the Code of Conduct and flow down its principles to their supply base.
Carrier Preferred Supplier Criteria
Carrier has embedded sustainability criteria for Preferred Level suppliers, which are incorporated into our Supplier Quality Manual. Suppliers are required to:
Our Supplier Excellence program is a key component of sustained supplier performance. Achieving the Carrier Preferred Supplier rating is an important distinction that brings suppliers considerable benefits and recognition.
1. Have a code of conduct for ethics and sustainability appropriate for its business.
First, suppliers can see substantial improvements in their operating performance. Second, suppliers gain recognition across Carrier, as the Carrier Supplier Chain Council – comprised of supply chain executives from each of our businesses – is engaged in the Preferred Supplier certification process. Supplier Excellence is complementary to a supplier’s current lean program and aligns with the Carrier Operating System.
4. Have a current injury incident rate < 3.0.
Carrier’s Supplier Excellence program is a method to differentiate suppliers currently operating with high delivery and quality performance levels. It is a means of recognition for significant continuous improvement efforts and achievements of our suppliers who have achieved world-class levels of performance. The program tracks four levels of performance, with all suppliers expected to be at the “Approved” or “Preferred” levels. Suppliers who are not operating at these levels shall prepare an improvement plan for review with Carrier.
2. Have formal CEO or board-level commitment to continuous EH&S improvement. 3. Use an appropriate, written workplace EH&S management system. 5. Use root cause analysis following all serious or fatal injuries. 6. Demonstrate annual improvements in its use of energy. 7. Have formal EH&S goals. 8. Demonstrate annual improvements in workplace safety. 9. Demonstrate annual improvements in water use. 10. Include attainment of formal EH&S goals in executive compensation. 11. Demonstrate annual improvements in its waste recycling rate.
Our Supplier Portal shares metrics on performance with suppliers directly, providing timely feedback to drive higher levels of performance and hold underperforming suppliers accountable. To further demonstrate our commitment to our suppliers’ success, Carrier holds annual global and regional supplier conferences as a best-in-class forum to communicate requirements for sustainability, ethics and other key values of our business. Achieving Supplier Excellence “Approved” or “Preferred” status are critical elements of our strategic sourcing decision process.
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