Table of Contents
Introduction
About Carrier
Innovating for a Sustainable World
Operations
Our People & Culture
Communities
Governance
ESG Indices
Ethics & Compliance What we do is critical and how we act matters. That is why our Code of Ethics focuses on the core values that serve as the foundation of our culture: respect, integrity, inclusion, innovation and excellence. Our Code of Ethics 102-16
Our Code of Ethics builds on the enterprise-wide effort we have made to better understand our culture and the values that guide how we operate. We not only understand the importance of achieving our goals the right way, but we are also committed to making it an everyday reality. Our Code of Ethics reflects and reinforces that commitment. We expect our employees and our business partners to act at all times in a manner consistent with the values and standards set forth in our Code of Ethics. Beyond requiring us to comply with the law, our Code of Ethics demands that we aspire to do the right thing even when the law may permit us to do otherwise. Carrier develops annual and longer-term objectives, including annual training for all employees, to drive ethics and compliance performance and to drive transformational improvement to our ethics and compliance program.
In 2019, every Carrier employee received annual ethics and compliance training from their supervisor. Furthermore, most employees have access to our online Ethics & Compliance Education Center, where online training is also available. New employees complete nearly 20 ethics and compliance certifications and training courses in their first two years (with about half to be completed within 90 days); two of these modules specifically address corruption risk. Beyond the first two years, employees will continue to receive annual anti-corruption training if they hold a position that presents a higher level of corruption risk. Anti-Corruption & Fair Competition 205-1, 205-2, 205-3, RT-EE-510a.1
We strive every day to earn the respect of our customers and shareowners based on the quality of our products and services as well as how we do business. Carrier faces a wide range of business and compliance risks, including those associated with corruption. Through Carrier’s Enterprise Risk Management program, a continuous process conducted by all operating units across the corporation, we identify, assess and mitigate risks that may affect achievement of our performance objectives. Senior management is responsible for the implementation of mitigation plans, including those related to prevention of corruption. All allegations of corruption are promptly and
thoroughly investigated, and, if verified, reported to senior leadership for disciplinary and corrective action and, where appropriate, to the Audit Committee of Carrier’s Board of Directors. Carrier’s commitment to anti-corruption, as outlined in our policy, includes the following: • Corrupt Payments: Carrier pursues its objectives solely on the merits. We will not bribe anyone to obtain or retain business or secure any other advantage, nor allow anyone to do so for our benefit, in any market – public or private – anywhere. • Books and Records: A fundamental requirement of the Carrier operating system is the maintenance of fully accurate and transparent books and records. Carrier maintains a robust audit program to ensure that all of our businesses are upholding these non-negotiable requirements. • Third-Party Intermediaries: Our third-party intermediaries are subject to similar rules and will be selected after a robust due diligence process aimed at confirming their good business practices. Once on board, they will be trained and monitored. • Reporting and Investigations: In managing risk, Carrier is conservative and data-driven. We use this data for continuous improvement and risk reduction.
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